JP7334131B2 - Home delivery support device and home delivery support method - Google Patents

Description

The present invention is used, for example, in a home delivery business that delivers packages to individual homes, businesses, and other delivery destinations (delivery locations), and is a device that enables searching for a patrol route (delivery route) that can efficiently deliver packages. Regarding the method.

The number of parcels to be delivered to home is increasing steadily, and there is a demand for home delivery companies to be able to easily search for circulation routes that can deliver parcels efficiently. As a solution to such a demand, Patent Document 1, which will be described later, discloses an invention relating to a tour route selection method that enables a more practical tour route to be selected in a practical time.

The patrol route selection method includes (1) selecting a departure point and a destination, (2) selecting each patrol point (each delivery point), and (3) obtaining a point-to-point route between each patrol point. Do calculations. Next, (4) a tour order determination process is performed to determine the optimum order for passing through each tour point. Then, according to the tour order obtained in (5) and (4), the route data obtained in the point-to-point route calculation process in (3) are combined to construct a single tour route from the departure point to the destination. do.

A patrol route configured in this way is provided to a user (user), and the user follows the patrol route to deliver a package, or uses the navigation function to trace the patrol route. route guidance is performed. As a result, it becomes possible to appropriately select a route connecting each delivery point, and deliver parcels and the like by using a patrol route that enables efficient patrol.

Japanese Patent Application Laid-Open No. 2001-091284

In general, when searching for an optimum route that passes through each point, calculations are made so that the total distance traveled is the shortest, and as a result, a route is searched so that the required time is short. In the case of the invention disclosed in the above-mentioned Patent Document 1, the configuration (search) of the patrol route consists of the positions of the departure point, the destination, and the patrol point, and whether or not the links (roads) connecting them are easy to pass. It is done based on geographical conditions such as.

However, it is no longer possible to construct (search) a patrol route that enables efficient parcel delivery simply by considering the respective positions of the departure point, the destination, and patrol points, and the information on the links connecting them. For example, a package to be delivered may have a specified delivery time, and even if the package is delivered at the specified delivery time, it may be redelivered because there is no recipient at the delivery destination. In such a case, some parcels will be redelivered, and the delivery of parcels that could have been delivered would be delayed if the redelivered parcels had not been delivered.

In view of the above, the present invention makes it possible to search for a patrol route for efficient parcel delivery that enables delivery of more parcels as a whole even if redeliveries occur to some extent. for the purpose.

In order to solve the above problems, the home delivery support device of the invention described in claim 1 includes:
A home delivery support device configured by connecting an information providing server and a plurality of terminal devices through a network,
The information providing server is
Concerning delivery without confirmation of the recipient, including information indicating the presence or absence of a package storage facility, and if there is a package storage facility, the size and usage status of the package storage facility in association with the delivery destination identification information that specifies the delivery destination of the package. delivery destination information storage means for storing condition information;
In response to an inquiry including the delivery destination identification information from the terminal device, the condition information stored in the delivery destination information storage means is extracted, and condition information is provided to the terminal device together with the delivery destination identification information. a means of provision;
Receiving usage information provided from the terminal device for accepting provision of usage information indicating that the package storage facility at the delivery destination is used when the package is stored in the package storage facility at the delivery destination of the package. means and
information updating means for disabling use of the parcel storage facility of the delivery destination in the delivery destination information storage means when the use information is received through the use information receiving means;
When the availability of the parcel storage facility for the delivery destination in the delivery destination information storage means is updated to be disabled through the information updating means, update information including the delivery destination and the updated content is transmitted through the network. and update information providing means for providing to the plurality of terminal devices,
The terminal device
Package data storage means for storing package data having the delivery destination identification information for each package to be delivered;
Acquiring the delivery destination specifying information and the condition information provided from the information providing server in response to an inquiry from the device including the delivery destination specifying information of the parcel data stored in the parcel data storage means. and condition information acquisition means for updating to the corresponding parcel data in the parcel data storage means ;
For each of the parcel data stored in the parcel data storage means, it becomes low when the parcel can be delivered to the parcel storage facility based on the condition information updated for the parcel data. , a setting means for setting a cost parameter for an otherwise high delivery destination ;
search means for searching a circular route for delivery of packages, taking into account said cost parameters per package data ;
an output means for outputting the tour route searched by the search means ;
receiving means for receiving input of the usage information indicating that the package storage facility at the delivery destination is used when the package is stored at the package storage facility at the delivery destination;
use information providing means for providing the information providing server with the use information received through the receiving means;
update information acquisition means for acquiring the update information provided from the information providing server;
resetting means for resetting the cost parameter of the parcel data of the delivery destination included in the update information based on the update information acquired through the update information acquisition means;
re-searching means for re-searching a patrol route for delivery of the undelivered parcel based on the information in the parcel data storage means including the parcel data for which the cost parameter has been reset;
The output means of the terminal device is capable of outputting the tour route searched by the re-search means.

According to the present invention, for each package to be delivered, the cost parameter of the delivery destination is set based on the condition information regarding the delivery without confirmation of the recipient, and the cost parameter is taken into account. Find circuit routes for deliveries. This makes it possible to search for an efficient patrol route for delivering parcels considering the number of parcels to be delivered.

It is a figure for demonstrating the structural example of the home-delivery assistance system of embodiment. It is a block diagram for explaining a configuration example of an information providing server of the embodiment. This is for explaining an example of data stored in the delivery destination management DB (Data Base) of the information providing server. 1 is a block diagram for explaining a configuration example of a home delivery support terminal according to an embodiment; FIG. FIG. 4 is a diagram for explaining an example of data stored in a parcel data file of a home delivery support terminal; FIG. FIG. 10 is a flowchart for explaining a patrol route search process performed by the home delivery support terminal; FIG. FIG. 10 is a flowchart for explaining a patrol route re-search process performed by the home delivery support terminal; FIG. FIG. 10 is a diagram for explaining an example of a display image displayed on the display screen of the display unit of the home delivery support device;

An embodiment of the apparatus and method according to the present invention will be described below with reference to the drawings. The home delivery support device according to the present invention can be configured by, for example, a high-performance mobile phone terminal called a smart phone, a tablet PC (Personal Computer), or the like. However, more detailed support becomes possible by also considering the progress of package delivery. For this reason, in the embodiments described below, an information providing server and a home delivery support terminal are connected through a wide area network to form a home delivery support device configured as a home delivery support system. explain.

[Configuration example of home delivery support system]
FIG. 1 is a diagram for explaining a configuration example of a home delivery support system according to an embodiment. In this embodiment, an information providing server 1 and a home delivery support terminal 3 are connected via a wide area network 2 to form a home delivery support device configured as a home delivery support system. The wide area network 2 is mainly the Internet, but also includes a mobile phone network, a telephone network, a wireless LAN (Local Area Network), etc. that connect the information providing server 1 and the home delivery support terminal 3 to the Internet. In FIG. 1, base stations BS(1), BS(2), . . . are base stations of a mobile phone network.

The information providing server 1 is a server device provided on the Internet, and as will be described later in detail, provides map information and also stores and holds information regarding delivery destinations of parcels. The information about the delivery destination of the parcel includes the so-called delivery destination address specifying the delivery location such as residential address and lot number, and condition information regarding delivery without confirming the recipient. The condition information about delivery without confirming the recipient includes information indicating various conditions under which the package can be delivered even if the person who receives the delivered package, such as the recipient or his/her family, is absent.

Specifically, conditional information regarding deliveries without confirming the recipient includes the presence or absence of package storage facilities such as delivery boxes and package receiving bags (delivery bags), and if there are package storage facilities, their size and usage status. including information such as This information can be collected and registered in the process of delivery of the package by the company that delivers the package, or can be registered at the request of the recipient.

The home delivery support terminal 3 is realized by a smart phone or a tablet PC. Although only one home delivery support terminal 3 is shown in FIG. It is connectable with the server 1 mutually. The home delivery support terminal 3 stores and retains information on each package to be delivered, which will be described later in detail.

The information about the package to be delivered includes information specifying the package (delivery number (invoice number, etc.), so-called address information specifying the delivery location such as address indication and lot number, specified delivery time, size of the package, and the like. The home delivery support terminal 3 acquires condition information on delivery without confirmation of the recipient, which is information on the delivery destination of the package, from the information providing server 1 based on the address information of the information on the package to be delivered. associated with each information related to and managed.

The home delivery support terminal 3 sets a cost parameter to be used when searching for a patrol route for delivering a package for each information about the package to be delivered, taking into account the acquired condition information regarding delivery without confirming the recipient. do. This cost parameter becomes low when there is a package storage facility such as a delivery box or a package receiving bag, the package to be delivered can be stored, and the package storage facility is in a usable state (state). , otherwise it will be expensive.

In other words, for packages that can be delivered to the package storage facility, the delivery is completed without confirmation of the recipient, so the possibility of redelivery is low. For this reason, for parcels that can be delivered to parcel storage facilities, the cost parameter is set lower than for parcels that require confirmation of the recipient, in order to search for patrol routes that can be preferentially delivered. . Of course, the designated delivery time is also taken into consideration when searching for a patrol route.

In addition, when the delivery person who is the user of the home delivery support terminal 3 delivers the package to the package storage facility, which delivery destination package storage facility the delivery member delivered the package to through the home delivery support terminal 3. and informs the information providing server 1 of the information. In response to this, the information providing server 1 updates the condition information regarding the delivery without confirmation of the recipient in the information regarding the delivery destination of the managed package. Specifically, it is updated that the provided luggage storage facility is in use. The information providing server 1 provides the delivery support terminal 3 with the updated condition information regarding delivery without confirmation of the recipient via the wide area network 2 .

In the home delivery support terminal 3, when the condition information related to the delivery without confirmation of the recipient, which is associated with the information related to the package to be delivered stored in the home delivery support terminal 3, is updated (changed), the information related to the package is updated. , regarding an undelivered package. In this case, the parcel storage facility that was planned to be used becomes unusable, so the home delivery support terminal 3 resets the cost parameter and re-searches the patrol route. As a result, it is possible to maintain a situation in which deliverable parcels can be preferentially delivered without confirmation of the recipient.

Thus, in the case of the home delivery support device (home delivery support system) of the present embodiment, patrol routes are searched and used so that deliverable parcels can be preferentially delivered without confirmation of the recipient. It becomes possible to deliver the package. In other words, since the confirmation of the recipient is necessary, it is possible to prioritize the delivery of packages that may be redelivered due to the absence of the recipient, and to deliver packages that can be delivered without fail. can be improved.

In other words, in the past, even a package that could be delivered earlier than the redelivery package could not be delivered because the redelivery package was being delivered, and there would have been a case where the package was left behind. Therefore, by using the luggage storage facility, we are able to deliver more packages by giving priority to deliverable packages rather than packages that may be redelivered. there is Therefore, it is possible to further improve the efficiency of package delivery. In the following, configuration examples of the information providing server 1 and the home delivery support terminal 3 constituting the home delivery support device (home delivery support system) will be specifically described.

[Configuration example of information providing server 1]
FIG. 2 is a block diagram for explaining a configuration example of the information providing server 1 of the embodiment. The connection terminal 101T constitutes a connection end to the wide area network 2 . Communication I/F 101 implements a communication function through wide area network 2 . Although not shown, the control unit 102 is a microprocessor configured by connecting a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), a non-volatile memory, and the like via a bus. The control section 102 has a function of controlling each section of the information providing server 1 .

The storage device 103 is, for example, a device unit including a recording medium such as a HDD (Hard Disk Drive) or SSD (Solid State Drive) and its driver, and performs recording, modification, deletion, and reading of various data. The storage device 103 stores necessary data and programs, and is also used as a work area for temporarily storing intermediate data generated in various processes.

A map DB (Data Base) 104 stores map information for displaying city maps, road maps, wide-area maps, regional maps, and nationwide maps that are formed in an HDD, SDD, or the like and that can also be used for route guidance. Map information for displaying street maps, road maps, wide-area maps, regional maps, and national maps includes, for example, vector data, raster data, annotation data, and the like for drawing maps. A delivery destination management DB (data base) 105 stores information on delivery destinations of parcels, and in association with delivery destination identification information for specifying delivery destinations of parcels, condition information on delivery without confirmation of the recipient is stored. memorize

FIG. 3 is for explaining an example of data stored in the delivery destination management DB (Data Base) 105 of the information providing server. As shown in FIG. 3, the delivery destination management DB 105 has columns of delivery destination address, building name, type, and delivery condition information. The delivery address is information consisting of a residential address and a street number, and is information that can specify the delivery location. For the building name, if a building at the delivery location has a name such as "○○ building", the name is managed. The type is information indicating the type of building existing at the delivery location, such as whether it is an office building, an apartment complex , or a detached house.

The delivery condition information is condition information relating to delivery without confirmation of the recipient, and in this embodiment, it consists of package storage facility information, usage status, and other condition information. The luggage storage facility information manages information indicating the size of the luggage storage facility if there is one, and manages information indicating that there is no luggage storage facility if there is no luggage storage facility. The usage status manages information indicating whether the luggage storage facility is available or not. Other condition information other than the package storage facility, condition information relating to delivery without confirmation of the recipient is managed.

In the delivery destination management DB 105 shown in FIG. 3, the delivery destination with the delivery destination address of "AAA, Shinjuku-ku, Tokyo" has the building name of "○○ building" and the type of "office". It is managed that there are 6 delivery boxes shared by residents. The 6 delivery boxes are managed as 1 SS size, 4 S size, and 1 L size delivery box, and at present, 1 S size delivery box cannot be used. is managed. Note that "usable" means that the delivery box is vacant and can be used, and "unusable" means that it is in use or cannot be used due to a failure or the like. In addition, other condition information for the delivery destination is not managed at this time.

In this example, the size of the delivery box is "width 500 mm x depth 380 mm x height 200 mm" for the SS size, and "width 500 mm x depth 380 mm x height 525 mm" for the S size. In addition, the L size is "width 500 mm x depth 380 mm x height 1330 mm". Thus, in this example, it is assumed that the size of the delivery box is predetermined. However, instead of using symbols such as SS, S, and L to indicate size, the size is managed by indicating each length of width, depth, and height, such as "width 500 mm x depth 380 mm x height 525 mm". Of course it's fine.

In addition, in the delivery destination management DB 105 shown in FIG. 3, the delivery destination with the delivery destination address of "BBB, Shinjuku-ku, Tokyo" has no building name, the type is "detached house", and the package storage facility of S size is and is currently managed to be available. In addition, in the delivery destination management DB 105 shown in FIG. 3, the delivery destination with the delivery destination address of "CCC, Shinjuku-ku, Tokyo" has no building name, the type is "detached house", and there is no package storage facility. is managed. The delivery destination will be described in detail later, but as other conditional information, the delivery is completed by leaving the package in the garage regardless of the presence or absence of the person who receives the package, such as the recipient or his family. It is managed that the delivery method to be used is selected.

In this manner, the delivery destination management DB 105 manages, for example, information on the delivery destination location for each region. The delivery destination (delivery location) can usually be identified by the address or lot number, but other information such as the management number assigned to each building or installation is required. If it exists, it may be a place that can be specified by its identification information. Thus, the delivery destination management DB 105 corresponds to a delivery destination ledger that manages information on delivery destinations (delivery locations) that can be delivery destinations of packages.

The delivery destination management DB 105 is created in advance by the operator of the information providing server 1 or the like. However, the presence/absence, size, and usage of parcel storage facilities are collected by the parcel delivery staff during parcel delivery work and provided to the information providing server 1 through the home delivery support terminal 3. The information providing server 1 stores the delivery destination management DB 105 can be updated to keep up to date with the latest developments.

For example, the map information providing unit 106 extracts the map information of the parcel delivery area from the map DB 104 and provides it to the home delivery support terminal 3 in response to a request from the home delivery support terminal 3, which will be described later in detail. I do. In response to a request from the home delivery support terminal 3, which will be described later in detail, the delivery terms information providing unit 107 sends the delivery terms information of the delivery destination corresponding to the information on the package to be delivered stored in the home delivery support terminal 3 to the delivery destination. A process of extracting from the management DB 105 and providing it to the home delivery support terminal is performed.

The package storage facility condition information update unit 108 updates the package storage facility information and usage status in the delivery condition information of the delivery destination management DB 105 based on the information provided from the home delivery support terminal 3 . That is, the information providing server 1 collects the installation information of the package storage facilities collected by the delivery person who carries the home delivery support terminal 3 and delivers the package when the package is delivered, and the installation information of the package storage facility when the package is delivered. Receive delivery completion information. The package storage facility condition information update unit 108 adds package storage facility information based on the installation information from the home delivery support terminal 3, and updates the usage status based on the delivery completion information.

When the package storage facility condition information update unit 108 adds package storage facility information to the delivery condition information or updates the usage status, the update information providing unit 109 provides the home delivery support terminal 3 with this information. process. As a result, the home delivery support terminal 3 reassigns the cost parameters related to the package to be delivered according to the latest delivery condition information, and re-searches the patrol route for delivering the undelivered package based on the reassigned cost parameters. It can be carried out.

As described above, the information providing server 1 of this embodiment includes the delivery destination management DB 105 and manages information on delivery destinations of packages. The information providing server 1 also provides the delivery terms information to the home delivery support terminal 3, updates the delivery terms information based on the information from the home delivery support terminal 3, and sends the updated delivery terms information to the home delivery support terminal 3. Realize the functions you provide.

[Configuration example of home delivery support terminal 3]
FIG. 4 is a block diagram for explaining a configuration example of the home delivery support terminal according to the embodiment. The transmitting/receiving antenna 301A and the wireless communication unit 301 realize a function of communicating through the wide area network 2. FIG. The control unit 302 is a microprocessor configured with a CPU, ROM, RAM, non-volatile memory, etc. (not shown). The control unit 302 has a function of controlling each unit of the home delivery support terminal 3 .

The storage device 303 includes, for example, a semiconductor memory and its device driver, performs data recording, modification, deletion, and reading, and is also used as a work area for holding intermediate results of various processes. An operation unit 304 is provided with, for example, a power ON/OFF key and some function keys, receives operations by the operator, and notifies the control unit 302 of the contents of the received operations as electrical signals.

The parcel data file 305 stores and holds information on parcels to be delivered for each parcel to be delivered. FIG. 5 is a diagram for explaining an example of data stored in a parcel data file of the home delivery support terminal. As shown in FIG. 5, the package data file 305 contains package numbers. , delivery address, building name, specified delivery time, parcel size, condition information, and cost parameters. Luggage No. is unique identification information for each package, such as the invoice number. corresponds to The delivery address is information consisting of a residential address and a street number, and is information that can specify the delivery location. For the building name, if a building at the delivery location has a name such as "○○ building", the name is managed.

"Recipient" is the name of the recipient of the package. If the recipient is an individual, it is the name of the individual. If the recipient is a tenant, it is the corporate name of the tenant. The specified delivery time is information indicating the desired delivery time of the package specified by the sender or receiver of the package. The parcel size is information indicating the size of the parcel to be delivered, and is represented by "width x depth x height" in this embodiment.

The condition information is information on delivery conditions of the delivery destination of the package corresponding to the information (package data) on the package to be delivered provided by the information providing server 1, and is mainly information on available package storage facilities. . The cost parameter is information that is set based on the condition information and is set for determining the order of priority for delivery of the parcel. The cost parameter is set low if the package has storage facilities available and can be delivered without confirmation of the recipient, and is set low if the package requires confirmation of the recipient. set high.

In the parcel data file 305 shown in FIG. is specified as "001", the delivery address is "AAA, Shinjuku-ku, Tokyo...", the building name is "○○ Building", and the recipient is "XXXX". . Furthermore, it is indicated that the specified delivery time of the package is "9:00 to 12:00" and the size of the package is "300 mm width×200 mm depth×50 mm height". Furthermore, it is understood that the conditional information about the delivery destination of the parcel is ``possible to use an S-sized parcel storage facility'', and the cost parameter set based on this conditional information is ``10''. and lower.

Also, in the package data file 305 shown in FIG. is specified by "002", the delivery address is "BBB, Shinjuku-ku, Tokyo", there is no building name, and the recipient is "AAAA". Furthermore, it is shown that the designated delivery time of the package is "9:00 to 12:00" and the package size of the package is "300 mm width×300 mm depth×50 mm height". Furthermore, there is no condition information about the delivery destination of the parcel, that is, there is no parcel storage facility such as a home delivery box, or it is unavailable due to being in use. Therefore, the set cost parameter is as high as "80".

In this way, the parcel data stored in the delivery destination management DB 105 includes, for the corresponding parcel, where, by when, the parcel to be delivered, the size of the parcel, and the location of the parcel storage facility at the delivery destination. It is possible to grasp whether or not the use is possible. Furthermore, a cost parameter according to the delivery condition information of the delivery destination is added to the parcel data. This cost parameter serves as information for identifying the order of priority of a tour when searching for a tour route for delivery of a parcel.

The parcel data stored in the parcel data file 305 is created in the management system of the delivery company undertaking delivery of parcels, and provided from the management system to the home delivery support terminal 3 possessed by each delivery member. As for the method of provision, it is also possible to provide via the wide area network 2, and although not shown in FIG. It is possible to receive an offer from the vendor's management system.

As another method, a QR code (registered trademark) or the like attached to each parcel is read through a camera function (not shown) of the home delivery support terminal 3 to form parcel data, which is stored in the parcel data file 305. It can also be formed by In this case, it is sufficient that the read information includes the necessary information constituting the parcel data described with reference to FIG. Further, the read information includes information corresponding to the necessary information constituting the parcel data described with reference to FIG. good. As described above, the package data file 305 stores package data generated in advance for each package to be delivered by any method.

Although details will be described later, the tour route file 306 stores information indicating a tour route searched based on map information provided by the information providing server 1 and parcel data in the parcel data file. The home delivery support terminal 3 also includes a touch panel 309 as a user interface. A touch panel 309 is configured by providing a touch sensor 308 so as to correspond to the entire display screen of a thin display unit (display device) 307 such as an LCD (Liquid Crystal Display), and has a display function and instruction input reception. Realize the function.

The home delivery support terminal 3 includes an audio output processing unit and a speaker connected thereto, although not shown. The audio output processing unit forms an analog audio signal from various digital audio data prepared in the storage device 303 and supplies it to the speaker. The speaker emits sound corresponding to the analog audio signal from the audio output processing section. In this way, various messages such as guide messages, attention messages, warning messages, and alarm sounds can be emitted from the speaker and provided to the user.

The delivery terms information acquisition unit 310 forms inquiry information including the delivery address of each package data stored in the package data file 305, transmits it to the information providing server 1, and receives the corresponding delivery terms information. Then, the process of updating this to the package data file is performed. Specifically, the delivery terms information acquiring unit 310 cooperates with the delivery terms information providing unit 107 of the information providing server 1, and indicates the size of the package storage facility when there is a package storage facility that can be used at the delivery destination. Be informed. The delivery condition information acquisition unit 310 records the information indicating the size of the provided package storage facility in the condition information column of the corresponding package data in the package data file 305 . As a result, as described with reference to FIG. 5, information indicating, for example, "S-size baggage storage facility is available" is recorded in the condition information column of the corresponding baggage data. Become.

The cost parameter setting unit 311 performs processing for setting cost parameters for each package data based on the condition information of each package data stored in the package data file 305 . Basically, the cost parameter is set low if the package storage facility is available for delivery of the package identified by the package data, and set high if not. Here, it may be set binary, such as "0" for low and "100" for high.

However, it is assumed that although there is information such as a past delivery history and the use of the package storage facility was possible, the history of redelivery remains because it could not be used because it had already been used. In this case, the cost parameter for the delivery destination can be adjusted by setting it to a slightly higher value such as "10" or "20". Conversely, if the parcel storage facility cannot be used, but there is no history of redelivery, the cost parameter for that delivery destination is slightly lower, such as "60" or "50". Adjustment such as setting to .

The patrol route search unit 312 acquires the map information of the target delivery area of the package from the information providing server 1, stores it in the storage device 303, for example, and based on this map information and the package data in the package data file 305, to search for a tour route. Specifically, the patrol route search unit 312 plots the delivery location of each parcel data in the parcel data file 305 on the map information prepared in the storage device 303 .

In this way, a route that patrols the delivery locations plotted on the map information and that has the shortest total travel distance is searched. At this time, the delivery destination ( (delivery location)) to search for patrol routes. Information indicating the tour route retrieved in this manner is recorded in the tour route file 306 and made available. The map information used in this case includes information indicating nodes, such as intersections, and information indicating links, which are roads that connect nodes. It's becoming

When a package is delivered to a package storage facility, the usage information providing unit 313 indicates which package storage facility of the delivery location is used based on instruction information received from the delivery person through the touch panel 309, for example. Information is formed and provided to the information providing server 1 . This enables the information providing server 1 to update the usage status of the data stored in the delivery destination management DB 105 . In this way, when the usage status of the data stored in the delivery destination management DB 105 is updated based on the information from each home delivery support terminal 3, the information providing server 1 causes the updated information providing unit 109 to Each home delivery support terminal 3 is provided with condition information corresponding to the information of . More specifically, the delivery address with updated information and the updated condition information are distributed.

Therefore, the update information acquisition unit 314 acquires the update information provided from the information providing server 1 in this way, and updates the condition information of the parcel data corresponding to the delivery destination in the parcel data file 305 . In this case, there is no need to update the delivery destinations to which the packages have already been delivered. For this reason, if a completion flag is added to the parcel data of the parcel data file 305 when the delivery of the parcel is completed, the condition information of the parcel data for the parcel for which the delivery of the parcel has not been completed can be obtained. can be updated.

As with the cost parameter setting unit 311, the cost parameter resetting unit 315 performs a process of resetting the cost parameters for the parcel data to which the completion flag is not added. The patrol route re-search unit 316 uses the map information and the parcel data in the parcel data file 305 to which the completion flag is not added to re-search the patrol route for delivering the undelivered parcel. The tour route re-searched here is recorded in the tour route file 306 and made available.

The patrol route output processing unit 317 displays the patrol route recorded in the patrol route file as described above on the display screen of the display unit 307 together with the map information, and provides it to the delivery person who delivers the parcel. The GPS unit 320 and the GPS antenna 320A of the home delivery support terminal 3 implement a positioning function of the current position using signals from artificial satellites. Therefore, the patrol route output processing unit 317 also indicates the current position of the own aircraft on the map information displayed so as to indicate the patrol route on the display screen of the display unit 307, and provides guidance so that the patrol route can be traced. can also be done. In this case, it is also possible to use a voice message together.

In this way, the home delivery support terminal 3 can use the parcel storage facility based on the information provided by the information providing server 1, and can preferentially deliver parcels that can be delivered without confirmation of the recipient. You can search for a patrol route and output it. As a result, packages that can be delivered can be delivered with priority over packages that are likely to be redelivered.

[Travel route search processing and re-search processing]
Refer to the flow chart for search processing and re-search processing of patrol routes for delivery of parcels performed by the home delivery support system (home delivery support device) composed of the information providing server 1 and the home delivery support terminal 3 having the above configuration. I will explain while In the following, the processing performed by the home delivery support terminal 3 will be mainly described.

<Search process for tour route>
FIG. 6 is a flow chart for explaining the processing of searching for a patrol route performed by the home delivery support terminal 3. As shown in FIG. The processing of the flowchart shown in FIG. 302. Before executing the process shown in FIG. 6, it is necessary to complete preparation of package data for packages to be delivered on the day in the package data file 305 of the home delivery support terminal 3 .

When the process shown in FIG. 6 is executed, the control section 302 first controls the delivery terms information acquisition section 310 to perform an inquiry process for the delivery terms information (step S101). In step S101, the delivery condition information acquisition unit 310 inquires of the information providing server 1 about the delivery condition information of the delivery destination (delivery place) specified by the delivery address of each package data stored in the package data file 305. process.

In response to this, the delivery terms information providing unit 107 of the information providing server 1 functions to transmit the delivery terms information for each delivery destination together with the delivery destination address. Therefore, the control unit 302 controls the delivery condition information acquisition unit 310 to acquire the transmitted delivery condition information, and performs processing for updating the condition information of the package data in the package data file (step S102). In this embodiment, if a parcel storage facility is available at the delivery location, information indicating the size of the parcel storage facility is transmitted (notified) as delivery condition information. Recorded in the attached package data condition information.

The processing in steps S101 and S102 is performed on all package data stored in the package data file 305. FIG. After that, the control unit 302 controls the cost parameter setting unit 311 to sequentially read the package data of the package data file from the beginning (step S103). The cost parameter setting unit 311 checks the condition information of the read package data, and determines whether or not there is a package storage facility at the delivery destination (delivery location) of the package specified by the package data. (Step S104).

Suppose that it is determined in the determination process of step S104 that there is a package storage facility at the delivery location of the package. In this case, the cost parameter setting unit 311 determines that the package to be delivered can be stored in the package storage facility at the delivery location based on the size of the package storage facility that can be grasped from the condition information and the package size of the package data. It is determined whether or not (step S105). That is, the determination processing in step S105 is processing for determining whether or not the package to be delivered can be delivered to the package storage facility at the delivery location.

Assume that it is determined in the determination process of step S105 that the package to be delivered can be stored in the package storage facility at the delivery location (size is OK). In this case, the package specified by the package data is a package that can be delivered to the package storage facility and does not require confirmation of delivery by the recipient. (step S106).

Suppose that it is determined in the determination process of step S104 that there is no package storage facility at the delivery location of the package. In this case, the cost parameter is not changed (step S107). That is, in the initial state, the cost parameter is set to a constant value, and in step S106 this is reset to a lower value, but in step S107 the setting of the cost parameter is not changed. Alternatively, in step S107, the cost parameter may be reset to a higher value. Also, when it is determined in the determination processing in step S105 that the package to be delivered cannot be stored in the package storage facility at the delivery location, the cost parameter is either not changed or is set higher (step S107). ).

After the process of step S106 and the process of step S107, the control unit 302 determines whether or not the cost parameter review process has been completed for all the package data stored in the package data file 305 (step S108). ). When it is determined in the determination processing of step S108 that the cost parameter review processing has not ended, the control unit 302 controls the cost parameter setting unit 311 to repeat the processing from step S103.

Assume that it is determined in the determination processing in step S108 that the cost parameter review processing has ended. In this case, the control unit 302 controls the patrol route search unit 312 and uses the map information provided by the information providing server 1 to deliver the packages corresponding to the package data managed in the package data file 305. A tour route search process is executed (step S109).

As a result, a patrol route is searched for and recorded in the patrol route file 306 so that parcels can be delivered to parcel storage facilities such as home delivery boxes and parcel receiving bags. can. Therefore, the tour route formed in the tour route file 306 is output through the tour route output processing unit 317, and the package can be delivered according to the tour route.

<Re-search process for patrol route>
FIG. 7 is a flow chart for explaining the re-searching process of the patrol route performed by the home delivery support terminal 3. As shown in FIG. As described above, in the home delivery support terminal 3 of this embodiment, when the usage information providing unit 313 functions and the package is delivered by storing it in the package storage facility, any It notifies the information providing server 1 whether or not the parcel storage facility at the delivery place has been used. In the information providing server 1 , the package storage facility condition information update unit 108 functions to update the package storage facility usage status of the delivery destination data in the delivery destination management DB 105 .

Further, the information providing server 1 operates the update information providing unit 109 to distribute information (updated information about the package storage facility) regarding delivery destinations whose use status of the package storage facility has been updated to each home delivery support terminal 3 . The updated information about the luggage storage facility delivered here is the delivery address, the size of the luggage storage facility, and information indicating that it is no longer available. When updated information about such baggage storage facilities is delivered, the cost parameter is changed, so the patrol route is searched again.

The process shown in FIG. 7 is a process that is always executed after the patrol route search described with reference to FIG. 6 and after the parcel delivery work is started according to the patrol route. The control unit 302 of the home delivery support terminal 3 receives updated information about the parcel storage facility from the information providing server 1 (step S201), and determines whether or not it has been received (step S202).

Assume that it is determined in the determination process of step S202 that update information regarding the luggage storage facility has been received from the information providing server 1 . In this case, the control unit 302 controls the update information acquisition unit 314 to acquire update information regarding the luggage storage facility from the information providing server 1, and updates the condition information of the luggage data (step S203). In step S203, the condition information of the parcel data corresponding to the delivery address stored in the parcel data file 305 is updated according to the acquired update information regarding the parcel storage facility.

After that, the control unit 302 performs a process of updating the cost parameter (a process of reattaching the cost parameter) according to the update information regarding the luggage storage facility acquired through the update information acquisition unit 314 (step S204). Next, the control unit 302 controls the tour route re-searching unit 316 to re-search the tour route in consideration of the updated cost parameter (step S205). If only the condition information and the cost parameter of the parcel data that has already been delivered have been changed, re-searching of the tour route in step S205 is not performed. This is because it does not affect the delivery of undelivered packages.

After the process of step S205 and when it is determined in step S202 that the update information of the package capable facility information has not been received, the control unit 302 determines whether or not the package delivery work has been completed ( step S206). The determination process in step S206 determines that the delivery is completed when, for example, a predetermined operation to end the delivery work is performed. When it is determined that the delivery has not been completed in the determination processing of step S206, the processing from step S201 is repeated. Further, when it is determined in the determining process of step S206 that the delivery has been completed, the process shown in FIG. 7 is terminated.

6 and 7, by using the parcel storage facility, parcels that can be delivered without confirmation of the recipient can be delivered preferentially to parcels that require confirmation of the recipient. A route can be retrieved and delivered accordingly. FIG. 8 is a diagram for explaining an example of a display image displayed on the display screen of the display unit 307 of the home delivery support terminal 3. As shown in FIG. FIG. 8(A) shows an example of a searched tour route. For example, if the delivery locations of the package are location P1, location P2, and location P3, searching for a circulation route that minimizes the total travel distance will result in a circulation route of location P1→location P2→location P3. Suppose it is.

However, in the case of the home delivery support system (home delivery support device) of this embodiment, a patrol route is searched for with priority given to a package whose delivery is completed by storing the package in the package storage facility. In the example shown in FIG. 8A, it is assumed that a home delivery box TB capable of storing packages to be delivered to location P3 is provided. It is also assumed that the specified delivery time for the package to be delivered to the location P1 is 9:00 to 12:00, and the specified delivery time for the package to be delivered to the location P3 is also 9:00 to 12:00.

In this case, in the home delivery support system (home delivery support device) of this embodiment, as shown in FIG. 8A, a patrol route is searched in the order of place P3→place P2→place P1. As a result, since confirmation of the recipient is required for delivery, it is possible to deliver packages that can be delivered without confirmation of the recipient in preference to packages that may be redelivered.

In addition, as shown in FIG. 8B, an input menu MN is displayed for each delivery location, and whether the package was delivered to a package storage facility such as a delivery box or delivered by hand, or whether the package was redelivered due to the absence of the recipient. You can enter one or the other. This input information may be accumulated and managed by the home delivery support terminal 3, but by providing it to the information providing server 1 in association with the delivery address, it can be used for updating the usage status of the parcel storage facility. become. It can also be managed as a history of delivery results.

<Effect of Embodiment>
In the case of the home delivery support system (home delivery support device) of this embodiment, parcel storage facilities such as home delivery boxes and parcel receiving bags can be used, and parcels that can be delivered without confirmation of receipt by the recipient are delivered preferentially. You can search for possible patrol routes. By delivering the parcels along this patrol route, it is possible to deliver parcels that can be delivered without confirmation of receipt by the receiver, prior to parcels that may be redelivered, since the parcels must be confirmed by the recipient. In addition, by considering the specified delivery time and the presence or absence of a package storage facility, it is possible to search for a patrol route for package delivery that takes into account the prevention of redelivery.

Therefore, it becomes possible to deliver the packages that have been delayed for the first delivery of the packages that have been redelivered, and increase the number of packages that can be delivered. In other words, even if some parcels are redelivered and all parcels cannot be delivered on the same day, the number of delivered parcels can be maximized. As a result, the efficiency of the delivery work of the delivery staff can be improved, and effects such as shortening the delivery work time can be expected.

[Modification]
In the above-described embodiment, the condition information regarding delivery without confirming the recipient includes the presence or absence of a package storage facility such as a delivery box or a package receiving bag, and if there is a package storage facility, its size and size. Described as being in use. However, not limited to this, the conditional information related to delivery without confirmation of the recipient includes information related to so-called delivery and delivery to a place different from the original delivery destination such as home or office without confirmation of the recipient. It can contain information about the method.

Depot delivery is a delivery method in which a package is placed at a location designated by the recipient, such as a meter box, in front of the entrance, or in a garage, regardless of the recipient's presence or absence. In addition, a delivery method that delivers to a place other than the original delivery destination, such as a home or office, without confirmation of the recipient, for example, delivers to a delivery location such as a convenience store or a delivery locker facility that can be used by an unspecified number of users. It is a delivery method to do. In other words, it is a delivery method that delivers to a place different from the recipient's address without confirming the recipient. Therefore, the delivery of the package to the delivery location does not require confirmation of the recipient, but the recipient goes to the delivery location to which the package was delivered and receives the delivered package.

If these delivery methods are selected by the recipient, information regarding these delivery methods can also be included in the condition information for delivery without confirmation of the recipient. Therefore, as shown in the column of other condition information in FIG. Information can also be maintained that dictates delivery methods for delivery to a different location without confirmation of the recipient.

Since these pieces of information are managed in the delivery destination information, they are provided to the home delivery support terminal 3 and managed in association with the parcel data, as in the above-described embodiment. As a result, parcels for which a delivery method is specified without confirmation of the recipient or to a location different from the original delivery destination will be treated as parcels that can be delivered without confirmation of the recipient. It is possible to search patrol routes so that necessary parcels are preferentially delivered.

In addition, in the case of a delivery method that delivers to a place other than the original delivery destination without confirmation of the recipient, the delivery method is not fixed according to the delivery destination (delivery place), and the delivery method is In some cases, it is specified for each piece of baggage that is carried. In this case, information is added to the package data stored in the package data file 305 of the home delivery support terminal 3 to indicate a delivery method such as unplaced delivery or delivery to a location different from the original delivery destination without confirmation of the recipient. It is supposed to be For this reason, if the package data stored in the package data file 305 of the home delivery support terminal 3 is added with information indicating that the package can be delivered without confirmation of the recipient, such as unattended delivery, confirmation of the recipient is required. It can be treated as a package to be delivered with priority over other packages.

In addition, even if the package is delivered to a delivery destination (delivery location) that has a package storage facility such as a delivery box or a package receiving bag, depending on the package, the recipient may want to receive it directly. be. In such a case, if the parcel data indicates whether or not the parcel storage facility can be used, it is possible to follow the instructions from the recipient or the sender. In other words, even when a package is delivered to a delivery destination (delivery location) with a package storage facility, if the package data indicates that the package storage facility cannot be used, the cost parameter is changed. Do not use it, or set it higher.

In the above-described embodiment, the information providing server 1 manages and provides delivery destination data and provides map information, but the present invention is not limited to this. In the information providing server 1, a parcel data file 305 can be provided to manage parcel data for each delivery person. In this case, the information providing server 1 includes a delivery condition information acquisition unit 310, a cost parameter setting unit 311, a patrol route search unit 312, an update information acquisition unit 314, a cost parameter reset unit 315, and a patrol route re-search unit 316. establish.

In this way, in addition to managing delivery destination data and parcel data, setting and resetting of cost parameters, searching and re-searching of patrol routes can all be performed by the information providing server 1 for each delivery person. can. In this case, the searched or re-searched patrol route and parcel data are provided to the home delivery support terminal 3 of the corresponding delivery person. As a result, the delivery person using the home delivery support terminal 3 can deliver the package according to the searched or re-searched patrol route. However, the configuration in which the information providing server 1 receives and processes the notice of delivery completion of the parcel from the home delivery support terminal 3 is the same as in the above-described embodiment. Of course, the parcel data in the parcel data file 305 may be provided to the information providing server 1 from each home delivery support terminal 3 .

Also, the home delivery support terminal 3 is provided with a map DB 104 and a delivery destination management DB 105, and the home delivery support terminal 3 manages the delivery destination data, thereby providing a home delivery support device that does not require the information providing server 1. Can also be configured. In this case, if necessary, each home delivery support terminal 3 communicates with other home delivery support terminals 3 to update the delivery destination data. Just do it.

Further, in the above-described embodiment, when the delivery is completed by storing the package in a package storage facility such as a home delivery box or a package receiving bag, the package is sent through the home delivery support terminal 3 as described with reference to FIG. 8(B). As described above, the completion of home delivery is input and notified to the information providing server 1.例文帳に追加However, it is not limited to this. When a package is stored in a package storage facility, the package storage facility has a function of detecting this and notifying the information distribution server 1 via, for example, a Wi-Fi (registered trademark) standard wireless LAN (Local Area Network). You may make it equip a facility.

In addition, delivery destination identification information includes residential address, lot number, management number assigned to buildings and features, etc. It can contain various information that can identify a place.

[others]
As can be seen from the description of the above embodiment, the delivery destination management DB 105 of the information providing server realizes the function of the delivery destination information storage means in the claims. Also, the function of the package data storage means in the claims is realized by the package data file 305 of the home delivery support terminal 3 . Also, the function of the setting means of claims is realized by the cost parameter setting unit 311 of the home delivery support terminal 3, and the function of the searching means of the claims is realized by the patrol route search unit 312 of the home delivery support terminal 3. Also, the function of the output means in the claims is realized mainly by the patrol route output processing section 317 of the home delivery support terminal 3 .

Also. The function of the information providing server in the claims is realized by the information providing server 1 of the embodiment, and the function of the terminal device in the claims is realized by the home delivery support terminal 3 of the embodiment. Further, the functions of the condition information providing means, the use information receiving means, the information updating means, and the update information providing means of the information providing server in the claims are equivalent to the delivery condition information providing section 107 and the communication I of the information providing server 1 of the embodiment. /F101, baggage storage facility condition information updating unit 108, and update information providing unit 109 are realized. Further, each function of condition information acquisition means, reception means, use information provision means, update information acquisition means, reset means, and re-search means of the terminal device in the claims is equivalent to the delivery condition information of the home delivery support terminal 3 of the embodiment. Acquisition unit 310, touch panel 309, use information provision unit 313, update information acquisition unit 314, cost parameter reset unit 315, and patrol route re-search unit 316 are realized.

Reference Signs List 1 information providing server 101T connection terminal 101 communication I/F 102 control unit 103 storage device 104 map DB 105 delivery destination management DB 106 local information providing unit 107 delivery Condition information providing unit 108 Luggage storage facility condition information updating unit 109 Update information providing unit 2 Wide area network 3 Home delivery support terminal 301A Transmission/reception antenna 301 Wireless communication unit 302 Control unit 303 Storage device 304 Operation unit 305 Parcel data file 306 Patrol route file 307 Display unit 308 Touch sensor 309 Touch panel 310 Delivery condition information providing unit 311 Cost parameter setting unit 312... Tour route search unit 313... Use information provider unit 314... Update information acquisition unit 315... Cost parameter reset unit 316... Tour route re-search unit 317... Tour route output unit 320... GPS unit 320A … GPS antenna

Claims (6)

A home delivery support device configured by connecting an information providing server and a plurality of terminal devices through a network,
The information providing server is
Concerning delivery without confirmation of the recipient, including information indicating the presence or absence of a package storage facility, and if there is a package storage facility, the size and usage status of the package storage facility in association with the delivery destination identification information that specifies the delivery destination of the package. delivery destination information storage means for storing condition information;
In response to an inquiry including the delivery destination identification information from the terminal device, the condition information stored in the delivery destination information storage means is extracted, and condition information is provided to the terminal device together with the delivery destination identification information. a means of provision;
Receiving usage information provided from the terminal device for accepting provision of usage information indicating that the package storage facility at the delivery destination is used when the package is stored in the package storage facility at the delivery destination of the package. means and
information updating means for disabling use of the parcel storage facility of the delivery destination in the delivery destination information storage means when the use information is received through the use information receiving means;
When the availability of the parcel storage facility for the delivery destination in the delivery destination information storage means is updated to be disabled through the information updating means, update information including the delivery destination and the updated content is transmitted through the network. and update information providing means for providing to the plurality of terminal devices,
The terminal device
Package data storage means for storing package data having the delivery destination identification information for each package to be delivered;
Acquiring the delivery destination specifying information and the condition information provided from the information providing server in response to an inquiry from the device including the delivery destination specifying information of the parcel data stored in the parcel data storage means. and condition information acquisition means for updating to the corresponding parcel data in the parcel data storage means ;
For each of the parcel data stored in the parcel data storage means, it becomes low when the parcel can be delivered to the parcel storage facility based on the condition information updated for the parcel data. , a setting means for setting a cost parameter for an otherwise high delivery destination ;
search means for searching a circular route for delivery of packages, taking into account said cost parameters per package data ;
an output means for outputting the tour route searched by the search means ;
receiving means for receiving input of the usage information indicating that the package storage facility at the delivery destination is used when the package is stored at the package storage facility at the delivery destination;
use information providing means for providing the information providing server with the use information received through the receiving means;
update information acquisition means for acquiring the update information provided from the information providing server;
resetting means for resetting the cost parameter of the parcel data of the delivery destination included in the update information based on the update information acquired through the update information acquisition means;
re-searching means for re-searching a patrol route for delivery of the undelivered package based on the information in the package data storage means including the package data for which the cost parameter has been reset;
A home delivery support device, wherein the output means of the terminal device is capable of outputting the patrol route searched by the re-search means. The home delivery support device according to claim 1,
The parcel data stored in the parcel data storage means of the terminal device is added in advance for each parcel data, or the condition information in the delivery destination information storage means of the information providing server By being included in the above condition information, information related to delivery and information related to the delivery method of delivering to a location different from the original delivery destination without confirmation of the recipient is added as the condition information,
The setting means of the terminal device sets the cost parameter so as to be low based on the condition information even when the delivery is possible without the receiver's confirmation to a place other than the delivery destination or the original delivery destination. to set
A home delivery support device characterized by: A home delivery support method used in a home delivery support device configured by connecting an information providing server and a plurality of terminal devices through a network,
In the information providing server,
Condition information providing means, in response to an inquiry including the delivery destination identification information from the terminal device, in association with the delivery destination identification information for identifying the delivery destination of the baggage, the presence or absence of the baggage storage facility, and whether or not the baggage storage facility exists. In some cases, the condition information stored in the delivery destination information storage means for storing the condition information related to delivery without confirmation of the recipient, including information indicating the size and usage, is extracted to specify the delivery destination. a step of providing condition information to the terminal device together with the information;
Usage information provided by the usage information reception means from the terminal device and indicating that the package storage facility at the delivery destination was used when the package was stored in the package storage facility at the delivery destination of the package. a usage information receiving step for receiving provision;
an information updating step of disabling use of the parcel storage facility of the delivery destination in the delivery destination information storage means when the information updating means receives the use information through the use information receiving means;
When the update information providing means updates the propriety of use of the parcel storage facility for the delivery destination in the delivery destination information storage means through the information updating means, an update including the delivery destination and updated contents an update information providing step of providing information to the plurality of terminal devices through the network;
has
In the terminal device,
The condition information acquiring means responds to an inquiry from its own device containing the delivery destination specifying information of the parcel data stored in the parcel data storage means for storing the parcel data having the delivery destination specifying information for each parcel to be delivered a condition information acquisition step of acquiring the delivery destination identification information and the condition information provided from the information providing server in response to the request, and updating the corresponding package data in the package data storage means;
A setting means enables delivery of packages to the package storage facility based on the condition information updated for each package data stored in the package data storage means. a setting step of setting a cost parameter for the delivery destination that is sometimes low and other times high;
a searching step in which the searching means searches for a circular route for the delivery of packages, taking into account said cost parameters for each package data;
an output step in which an output means outputs the tour route searched by the search means;
a receiving step of receiving input of the use information indicating that the package storage facility of the delivery destination has been used when the package is stored in the package storage facility of the delivery destination by the receiving means;
a use information providing step in which the use information providing means provides the use information received through the receiving means to the information providing server;
an update information obtaining step in which the update information obtaining means obtains the update information provided from the information providing server;
a resetting step in which the resetting means resets the cost parameter of the parcel data of the delivery destination included in the update information based on the update information obtained through the update information obtaining means;
a re-searching step in which the re-searching means re-searches the patrol route for delivery of the undelivered parcel based on the information in the parcel data storage means including the parcel data for which the cost parameter has been reset;
has
In the output step of the terminal device, the tour route searched in the re-search step can be output.
A home delivery support method characterized by: A home delivery support device configured by connecting an information providing server and a plurality of terminal devices through a network,
The information providing server is
Concerning delivery without confirmation of the recipient, including information indicating the presence or absence of a package storage facility, and if there is a package storage facility, the size and usage status of the package storage facility in association with the delivery destination identification information that specifies the delivery destination of the package. delivery destination information storage means for storing condition information;
parcel data storage means for storing parcel data having the delivery destination identification information and parcel information for each parcel to be delivered, for each of the plurality of terminal devices;
Based on the condition information corresponding to the delivery destination information storage means for each of the package data stored in the package data storage means, it becomes low when the package can be delivered to the package storage facility. , a setting means for setting a cost parameter for an otherwise high delivery destination ;
a search means for searching for a round route for delivery of parcels for each of the plurality of terminal devices , taking into account the cost parameter for each parcel data ;
a tour route providing means for providing the tour route searched for each of the plurality of terminal devices by the search means to the corresponding terminal device;
Receiving usage information provided from the terminal device for accepting provision of usage information indicating that the package storage facility at the delivery destination is used when the package is stored in the package storage facility at the delivery destination of the package. means and
information updating means for disabling use of the parcel storage facility of the delivery destination in the delivery destination information storage means when the use information is received through the use information receiving means;
When the propriety of use of the parcel storage facility for the delivery destination in the delivery destination information storage means is updated through the information updating means to disable the use of the parcel storage facility, the cost parameter for the corresponding delivery destination in the parcel data storage means is re-set. a resetting means for setting;
re-searching means for re-searching a patrol route for delivery of the undelivered parcel based on the information in the parcel data storage means in which the cost parameter has been reset;
re-searched route providing means for providing the re-searched patrol route to the terminal device in charge of the parcel,
The terminal device
(0090) output means for acquiring and outputting the patrol route from the information providing server ;
receiving means for receiving input of the usage information indicating that the package storage facility at the delivery destination is used when the package is stored at the package storage facility at the delivery destination;
use information providing means for providing the information providing server with the use information received through the receiving means;
with
The output means of the terminal device is capable of acquiring and outputting the re-searched round route provided through the re- search route providing means of the information providing server. support equipment. The home delivery support device according to claim 4,
The parcel data stored in the parcel data storage means of the information providing server is added in advance for each parcel data, or the condition of the delivery destination information storage means of the information providing server By being included in the information, information on delivery and information on the delivery method of delivering to a place different from the original delivery destination without confirmation of the recipient are added as the condition information,
Based on the condition information, the setting means of the information providing server sets the cost parameter so as to be low even when delivery is possible without confirmation of the addressee to a place different from the original delivery destination. to set
A home delivery support device characterized by: A home delivery support method used in a home delivery support device configured by connecting an information providing server and a plurality of terminal devices through a network,
The information providing server includes information indicating the presence or absence of a package storage facility, and if there is a package storage facility, the size and usage status of the package storage facility in association with the delivery destination identification information that specifies the delivery destination of the package. delivery destination information storage means for storing condition information about delivery without confirmation; and storage of package data having the delivery destination specifying information and information about the package for each package to be delivered for each of the plurality of terminal devices. and cargo data storage means for
In the information providing server,
A setting means enables delivery of a package to the package storage facility based on the condition information corresponding to the delivery destination information storage means for each package data stored in the package data storage means. a setting step of setting a cost parameter for the delivery destination that is sometimes low and other times high;
a searching step in which a searching means searches for a round route for delivery of a package for each of the plurality of terminal devices, taking into account the cost parameter for each of the package data;
a tour route providing step in which the tour route providing means provides the tour route searched for each of the plurality of terminal devices by the search means to the corresponding terminal device;
Usage information provided by the usage information reception means from the terminal device and indicating that the package storage facility at the delivery destination was used when the package was stored in the package storage facility at the delivery destination of the package. a usage information receiving step for receiving provision;
an information updating step of disabling use of the parcel storage facility of the delivery destination in the delivery destination information storage means when the information updating means receives the use information through the use information receiving means;
In the information updating step, when the propriety of use of the parcel storage facility for the delivery destination in the delivery destination information storage means is updated to be unusable, the resetting means updates the corresponding delivery destination in the parcel data storage means. a resetting step of resetting the cost parameter;
a re-searching step in which the re-searching means re-searches a patrol route for delivery of the undelivered parcel based on the information in the parcel data storage means in which the cost parameter has been reset;
a re-searched route providing step in which the re-searched route providing means provides the re-searched patrol route to the terminal device in charge of the parcel;
has
In the terminal device,
an output step in which output means acquires and outputs the patrol route from the information providing server;
a receiving step in which, when the package is stored in the package storage facility of the delivery destination of the package, the reception means receives input of the usage information indicating that the package storage facility of the delivery destination has been used;
a use information providing step in which the use information providing means provides the information providing server with the use information received in the receiving step;
has
In the output step of the terminal device, the re-searched tour route provided through the re-search route providing step of the information providing server can be obtained and output.
A home delivery support method characterized by:

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