JP7370171B2 - Store business management system, management device, store business management method, and store business management program - Google Patents

Description

The present invention relates to a store business management system, a management device, a store business management method, and a store business management program for managing business in a store.

2. Description of the Related Art Conventionally, systems have been known that improve the convenience of store operations. For example, Patent Document 1 discloses a system for managing product inventory. Furthermore, Patent Document 2 discloses a system that supports product sales, and Patent Document 3 discloses a system that manages customers. Further, Patent Document 4 discloses a system for managing attendance.

Japanese Patent Application Publication No. 2014-127177 Japanese Patent Application Publication No. 2016-218983 Japanese Patent Application Publication No. 2014-194611 Japanese Patent Application Publication No. 2014-154105

However, with conventional technology, it has not been possible to support store operations in an integrated manner with one system. For example, in a store, business management and personnel management are performed. Here, the work performed by the store clerk is related to the employee's evaluation and training, but if business management and personnel management are managed in separate systems, these relationships cannot be reflected, and the subjective opinion of the superior It will depend on the evaluation including.

In this way, although each function in store operations is often interconnected, introducing each function individually could become a bottleneck in making store operations more efficient. The problem of putting it away arises.

For these reasons, by providing multiple functional groups that support store operations in one system, it is possible to provide smooth services that match the actual conditions of store operations and improve the efficiency of store operations. This had become an important issue.

The present invention has been made in order to solve the problems of the above-mentioned prior art, and its purpose is to improve the efficiency of store operations.

In order to solve the above-mentioned problems and achieve the objects, the present invention provides a store operation management system for managing operations in a store, which includes a clerk operation management means for managing operations performed by a clerk at the store, and a store operation management system for managing operations performed by a store clerk. clerk management means for conducting evaluation and training ; The feature is that if the content is not received, the user is guided to the corresponding educational content .

Further, in the above invention, the present invention provides that the clerk work management means acquires the position information of the clerk terminal device carried by the clerk and the position information of the customer terminal device carried by the customer, and obtains the same information at the same time. If the present invention is present in the customer service position, the execution of customer service by the store clerk is determined, and the store employee management means evaluates the store employee based on the state of execution of the customer service.

Further, in the above-mentioned invention, the present invention provides that the clerk business management means acquires the usage status of the business application program using a clerk terminal device carried by the store clerk, and the store clerk management means The store clerk is evaluated according to his/her performance.

Further, in the above invention, the present invention provides that, after providing the educational content to the store clerk, the store clerk work management means indicates that the store clerk has performed a task corresponding to the educational content. The present invention is characterized in that it is determined that the education related to the provided educational content is completed when the educational content is provided.

Further, the present invention is characterized in that, in the above invention, the store clerk management means evaluates a manager who manages the store clerk based on the evaluation results of the store clerk.

Further, the present invention is characterized in that, in the above-mentioned invention, the clerk work management means notifies the clerk's terminal device of a message selected according to the attribute of the clerk when the clerk comes to work.

Further, in the above invention, the present invention is characterized in that the progress of the work by the store clerk is determined using the position information of the store clerk terminal device carried by the store clerk, and the job to be performed next to the job is notified.

The present invention also provides a store operation management device for managing operations in a store, including a clerk operation management means for managing operations performed by a clerk at the store, and a clerk management means for evaluating and training the store clerk. The store clerk management means receives an inquiry from the store clerk regarding the work, and the store clerk management means is configured to receive the relevant educational content if the store clerk who made the inquiry has not received education corresponding to the inquired work. It is characterized by guiding to .

The present invention also provides a store business management method executed by a store business management system that manages business in a store, which includes a store clerk business management step for managing the business performed by a store clerk in the store, and evaluation and training of the store clerk. and a store clerk management step for providing training, the store clerk work management step receives an inquiry from the store clerk regarding the work, and the store clerk management step includes a step in which the store clerk who made the inquiry has not received training corresponding to the job inquired. The feature is that the system guides the user to the corresponding educational content .

Further, the present invention provides a store operation management device for managing operations at a store, which includes a store operation management procedure for managing operations performed by a store employee at the store, and a store employee management procedure for evaluating and training the store employee. The clerk work management procedure is a program to be executed, and the store clerk work management procedure accepts an inquiry from the store clerk regarding the work, and the store clerk management procedure is executed when the store clerk who made the inquiry has not received the training applicable to the inquired work. It is characterized by guiding users to educational content .

According to the present invention, it is possible to improve the efficiency of store operations.

FIG. 1 is an explanatory diagram for explaining the concept of a store business management system. FIG. 2 is a system configuration diagram showing the configuration of the store business management system. FIG. 3 is a functional block diagram showing the functional configuration of the store management device shown in FIG. 2. As shown in FIG. FIG. 4 is a functional block diagram showing the functional configuration of the clerk terminal device shown in FIG. 2. As shown in FIG. FIG. 5 is a flowchart showing the processing procedure of the store management device. FIG. 6 is an explanatory diagram of a specific example of the functions of the store management device. FIG. 7 is an explanatory diagram of a specific example of the functions and processing of the store management device. FIG. 8 is an explanatory diagram of the utilization of usage records of business application programs. FIG. 9 is an explanatory diagram of store staff training. FIG. 10 is an explanatory diagram of guidance to educational content.

Hereinafter, a store business management system according to an embodiment will be described with reference to the accompanying drawings.

FIG. 1 is an explanatory diagram for explaining the concept of a store business management system. In the store business management system shown in FIG. 1, a store management device 20 that manages business in a store has a plurality of functional groups including a store clerk business management function and a store clerk management function. The clerk work management function is a function that manages the work performed by a store clerk at a store. The clerk management function is a function related to human resources such as employee evaluation and training.

The store management device 20 can determine whether or not a store clerk is serving a customer using a store clerk work management function. Specifically, the location information of the clerk terminal device 30 carried by the clerk and the location information of the customer terminal device 40 carried by the customer are acquired, and if they are in the same location at the same time, the clerk can perform customer service. is determined to be running.

When the store management device 20 evaluates the store clerk using the store clerk management function, the store management device 20 can use the determination result of the customer service work performed by the store clerk work management function. Specifically, customer service is evaluated using evaluation indicators such as the cumulative time judged as customer service, the weight set for the location (sales floor) judged as customer service, and the number of products purchased and the purchase amount by the customers served. Evaluate work and incorporate it into employee evaluations. Furthermore, the results of the determination of customer service work can be used arbitrarily, such as by using the time during which customer service work is not performed at the sales floor as an evaluation index.

In this way, the store management device 20 can link the store staff management function that manages the work performed by store staff at the store with the store staff management function that evaluates and educates the store staff. It is possible to provide smooth services that match the actual situation and make store operations more efficient.

Next, the configuration of the store business management system will be explained. FIG. 2 is a system configuration diagram showing the configuration of the store business management system. As shown in FIG. 2, the store is equipped with a POS terminal device 50, a cash processing machine 60, a management terminal device 70, a camera 80, a customer terminal 90, and the like. These devices can communicate with a store management device 20 also installed in the store. Further, the store management device 20 is capable of communicating with a clerk terminal device 30 and a customer terminal device 40 located within the store. Furthermore, the store management device 20 can communicate with the head office device 10 outside the store via a predetermined network.

The head office device 10 can manage a plurality of stores, and the plurality of stores have the same configuration as the store illustrated in FIG. 2. Further, the head office device 10 can also be connected to a POS system or other systems.

The store management device 20 is a device that manages a store. Further, the store management device 20 has a function of relaying communication between each device in the store and the head office device 10. Furthermore, the store management device 20 can process images captured by the camera 80 and detect images of people.

The clerk terminal device 30 is a device that accepts operations from a clerk such as a salesperson, and can communicate with the store management device 20 and use various functions provided by the store management device 20. Further, the clerk terminal device 30 can also utilize functions provided by other devices such as the head office device 10.

The customer terminal device 40 is a customer's mobile terminal device. The customer terminal device 40 communicates with the store management device 20 and can perform customer authentication, receive benefits, and the like. Moreover, as already explained, the store management device 20 communicates with the customer terminal device 40 to specify the location of the customer terminal device 40, and uses the location to determine customer service.

The POS terminal device 50 is a device that performs sales management by communicating with the store management device 20 and transmitting information regarding product sales to the store management device 20. The cash processing machine 60 is a device that processes cash, such as storing money as sales proceeds, and can transmit information regarding deposits and information regarding inventory to the store management device 20.

The management terminal device 70 is a device that accepts operations from a store clerk who is a manager, and can communicate with the store management device 20 and use various functions provided by the store management device 20. Further, the clerk terminal device 30 can also utilize functions provided by other devices such as the head office device 10. The camera 80 is installed at the entrance, exit, sales floor, etc. of the store, captures images of customers and store staff, and transmits the obtained images to the store management device 20. The customer terminal 90 is a device that is installed in the store, receives operations from customers, and has functions such as payment and inventory search.

FIG. 3 is a functional block diagram showing the functional configuration of the store management device 20 shown in FIG. 2. As shown in FIG. As shown in FIG. 3, the store management device 20 includes a display section 21, an input section 22, a communication section 23, a storage section 24, and a control section 25.

The display unit 21 is a display device such as a liquid crystal display. The input unit 22 is an input device such as a keyboard or a mouse. The communication unit 23 is a communication interface that communicates with the clerk terminal device 30 and other devices. The storage unit 24 is a storage device such as a hard disk drive, and stores data related to various functions.

The control unit 25 is a control unit that controls the entire store management device 20, and includes a store business management function unit 25a, a clerk management function unit 25b, a product management function unit 25c, a sales management function unit 25d, and a security function unit 25e. In reality, programs corresponding to these functional units are stored in a ROM or non-volatile memory (not shown), and these programs are loaded into a CPU (Central Processing Unit) and executed, thereby controlling the store business management functional unit. 25a, clerk management function section 25b, product management function section 25c, sales management function section 25d, and security function section 25e, respectively, to execute corresponding processes.

The store business management function section 25a provides a store business management function that manages the business performed by store staff at the store. Although details will be described later, the store business management function includes functions related to customer service judgment, work allocation, and information communication with store staff.

The clerk management function section 25b provides clerk management functions related to human resources such as employee evaluation and training. Although the details will be described later, the store staff management function includes evaluation of sales staff, training, manager evaluation, and the like.

The product management function section 25c provides a product management function that manages information regarding products handled at the store as product information. The sales management function section 25d provides sales management functions related to product sales such as inventory management and sales management. The security function unit 25e provides functions related to security, such as acquiring an image of a visitor from the camera 80 and comparing it with characteristic information of the person registered in advance to identify a person who requires individual treatment.

FIG. 4 is a functional block diagram showing the functional configuration of the clerk terminal device 30 shown in FIG. 2. As shown in FIG. The clerk terminal device 30 is a mobile terminal such as a smartphone or a tablet, and has a display section 31, an input section 32, a communication section 33, a storage section 34, and a control section 35, as shown in FIG.

The display unit 31 is a display device such as a liquid crystal display. The input unit 32 is an input device such as a button. The display section 31 and the input section 32 may be integrally formed using a touch panel display or the like. The communication unit 33 is a communication interface that communicates with the store management device 20 and the like.

The storage unit 34 is a storage device such as a hard disk device, and stores various data. The data stored in the storage unit 34 includes a business application program 34a.

The control unit 35 is a CPU or the like, and by reading a program from the storage unit 34 and executing it, realizes a function corresponding to the executed program and controls the operation of the clerk terminal device 30. Specifically, when the control unit 35 executes the business application program 34a, it becomes possible to use a store clerk authentication function, a product management data access function, a sales management data access function, a terminal status notification function, a communication function, and the like.

The clerk authentication function is a function that authenticates a store clerk using biometric information such as a facial image or fingerprint, a password, location information, etc. as authentication information. The product management data access function is a function to access and display data such as product information managed by the store management device 20. The sales management data access function is a function that accesses and displays data such as sales results managed by the store management device 20. The terminal status notification function is a function that notifies the store management device 20 of the location information and operating status of the terminal itself. The communication function is a function related to information transmission with store staff.

Communication functions include inquiries regarding business to the store management device 20, calls between clerk terminal devices 30, access to the bulletin board provided by the store management device 20, calls from the store management device 20, and reception and output of communications regarding business. , processing of business-related questionnaires, etc.

FIG. 5 is a flowchart showing the processing procedure of the store management device 20. The store management device 20 receives an access from the clerk terminal device 30 or the like (step S101), and executes the function specified by the access (step S102).

After that, the store management device 20 determines whether there is a function that cooperates with the executed function (step S103). If there is a function to cooperate (step S103; Yes), the store management device 20 executes the function to cooperate (step S104), and ends the process. On the other hand, if there is no function to cooperate (step S103; No), the process ends.

FIG. 6 is an explanatory diagram of a specific example of the functions of the store management device 20. As shown in Figure 6, store operations management functions include clerk location detection, customer location detection, customer service judgment, business application usage status acquisition, inquiry response, business status judgment, task allocation, bulletin board management, business communication, questionnaires, etc. included.

The clerk position detection is a function of detecting the clerk's position by acquiring the position information of the clerk terminal device 30. Customer position detection is a function of detecting the customer's position by acquiring position information of the customer terminal device 40. Customer service determination is a function that determines whether a store clerk is serving customers during a meeting based on the store clerk's position and the customer's position.

Business application usage status acquisition is a function that acquires and stores the usage status of business application programs on the clerk terminal device 30. Inquiry handling is a function of receiving business-related inquiries from the clerk terminal device 30 and returning a response. Business status determination is a function that determines and stores the execution status of a clerk's business. Task allocation is a function that allocates tasks according to the execution status and skills of the clerks and notifies each clerk.

Bulletin board management is a function that operates a bulletin board that accepts and discloses posts from store employees and allows other store employees to view and reply. The business notification is a function for transmitting business-related notifications to the clerk terminal device 30. The questionnaire is a function that conducts questionnaires regarding business operations, accumulates responses, and performs aggregation and output.

In addition, the store employee management function includes store employee evaluation, point assignment, training, manager evaluation, and the like. The product management function includes management of product information. Sales management functions include inventory management, inventory search, sales management, sales management, discount processing, etc. Note that the discount process can include not only changing the price of the product but also printing a barcode.

The security functions include a function to process images from the camera 80, a function to detect and notify when a pre-registered person such as a person registered as a person of interest has visited the store, and a function to detect the visit of an important customer. This includes dealing with important customers by notifying a specific store employee who should respond to the request, managing the store clerk terminal device 30, and so on.

Next, specific examples of functions and processing will be explained. FIG. 7 is an explanatory diagram of a specific example of the functions and processing of the store management device 20. As shown in FIG. 7, if the location information of the clerk terminal device and the location information of customer service match, the store management device 20 determines that the customer is in service, and uses the time of customer service, etc. as an index for the employee's evaluation. By performing the following processing, it is possible to realize the function of customer service evaluation.

Furthermore, the store management device 20 can implement a function of recommending the use of business applications by accumulating the usage status of business application programs and performing a process of providing feedback to store staff. For example, by awarding points to store clerks according to the number of posts on a bulletin board and the number of replies to posts, incentives are given to the use of business application programs, and store employees are encouraged to use them voluntarily.

Furthermore, after viewing the educational content, the store management device 20 detects the execution of related tasks and performs processing to mark the completion of the education, thereby improving the effectiveness of the education. Note that the completion of education may be determined in consideration of the number of times, required time, number of customers, and the like regarding the execution of related tasks.

Further, the store management device 20 can receive an inquiry regarding a business, and if the clerk making the inquiry has not received education corresponding to the inquired business, the store management device 20 can perform a process of guiding the employee to the corresponding educational content.

Furthermore, the store management device 20 can evaluate the person in charge of management who manages the store employee based on the evaluation results of the store employee who serves the customer.

Furthermore, the store management device 20 can perform a work notification when the store clerk comes to work, which notifies the store clerk of a message selected according to the employee's attributes. Specifically, information such as the employee's affiliation, working hours, store-specific events (sales and sales promotions), surrounding information, etc. are used to generate overall notifications and departmental notifications for each clerk, and bulletin board functions are created. This is used to notify the clerk terminal device 30 when the clerk comes to work. Retail stores may work shifts based on time of day, and even if store managers attempt to share information during morning meetings, lunch meetings, evening meetings, etc., there is a possibility that information will not be shared sufficiently depending on the working hours. There is. Therefore, by having the store management device 20 automatically share information with store staff, information sharing can be performed reliably and efficiently.

Furthermore, the store management device 20 can determine the progress of a store clerk's work using the position information of the store clerk terminal device, and can perform task allocation to notify the store clerk of the task to be performed next. Specifically, after instructing the clerk terminal device 30 to perform a task, the location information of the clerk terminal device 30 is acquired, and the progress status is determined from images, residence time, and the like. Then, the next highest priority task is automatically notified. Furthermore, even if the employee receives a notification, if the employee has other duties such as customer service, the employee may respond that he or she is unable to handle the duties and the duties may be assigned to another employee.

Furthermore, the store management device 20 can evaluate the store staff based on the usage history of the business application program, and can reflect the evaluation in placement, workload, change in assignment, salary increase, etc.

Further, the store management device 20 can create a questionnaire with contents tailored to the store employee based on the use history of the survey business application program and the employee's affiliation, and can display it at the time of going to work or leaving work, and provide feedback to the store management.

FIG. 8 is an explanatory diagram of the utilization of usage records of business application programs. As shown in FIG. 8, when a store clerk uses a business application program on the clerk terminal device 30, the store management device 20 is notified of the details of the use. The store management device 20 accumulates usage records of business application programs for each store employee using a store employee work management function.

The store employee management function of the store management device 20 assigns points to store employees and conducts questionnaires in accordance with the usage history of business application programs accumulated by the store employee work management function. Further, the store staff management function of the store management device 20 reflects the usage history of business application programs accumulated by the store staff work management function in store staff evaluations, staff assignments, workloads, assignment changes, salary increases, and the like.

FIG. 9 is an explanatory diagram of store staff training. In FIG. 9, a store clerk is viewing educational content using the store clerk terminal device 30. This educational content is provided by the store staff management function of the store management device 20. Further, the store management device 20 communicates with the clerk terminal device 30 and accumulates the history of clerk operations through the clerk operation management function.

After providing the educational content, the clerk management function of the store management device 20 refers to the work history and determines that the education regarding the provided educational content is completed when the work corresponding to the provided educational content is executed.

FIG. 10 is an explanatory diagram of guidance to educational content. As shown in FIG. 10(a), when a store clerk accesses the store management device 20 using the store clerk terminal device 30 and makes an inquiry regarding business (1), the store clerk business management function of the store management device 20 responds to the inquiry. Decide on a response.

Specifically, the store clerk management function of the store management device 20 transmits the identification information of the store clerk who made the inquiry and the inquiry business to the store clerk management function, and requests skill determination (2). The clerk management function determines whether or not the clerk has received training relevant to the job inquired about, and returns the determination result to the clerk job management department. In FIG. 10(a), a determination result of "educated" is returned (3a). When the store business management function receives the determination result of "educated", it transmits a response to the inquiry from the clerk terminal device 30 (4a).

FIG. 10(b) shows a case in which the store clerk who made the inquiry has not received the training applicable to the task for which the inquiry was made. Similarly to FIG. 10(a), when a store clerk accesses the store management device 20 using the store clerk terminal device 30 and makes an inquiry regarding business (1), the store clerk business management function of the store management device 20 performs the inquiry. The store clerk's identification information and inquiry duties are sent to the store clerk management function, and a skill determination is requested (2).

The clerk management function determines whether or not the clerk has received training relevant to the job inquired about, and returns the determination result to the clerk job management department. In FIG. 10(b), a determination result of "uneducated" is returned (3b). When the store business management function receives the determination result of "uneducated", it guides the store to the educational content by transmitting the address information of the corresponding educational content to the clerk terminal device 30 (4b). The clerk who received the guidance can access the store management device 20 using the clerk terminal device 30 and view the educational content provided by the clerk management function (5b).

As described above, the store operation management system of this embodiment performs clerk operation management for managing the operations performed by clerks at the store, and clerk management for evaluating and training store employees. Make them work together. Therefore, it is possible to provide a plurality of functional groups that support store operations in one system, provide smooth services that match the actual conditions of store operations, and improve the efficiency of store operations.

In addition, the store management device 20 of the store business management system determines the execution of customer service work by the store staff using the location information of the store clerk terminal device carried by the store clerk and the position information of the customer terminal device carried by the customer, and Employees can be evaluated based on the state of work execution.

Further, the store management device 20 of the store business management system can acquire the usage status of business application programs using the clerk terminal device carried by the store clerk, and can evaluate the store clerk according to the usage record of the business application program. .

In addition, after providing the educational content to the store staff, the store management device 20 of the store business management system updates the provided educational content with It can be determined that the relevant education has been completed.

Additionally, the store management device 20 of the store business management system can receive inquiries regarding business from store employees, and if the store employee who made the inquiry has not received education corresponding to the inquired business, the store management device 20 can guide the customer to the relevant educational content. can.

Further, the store management device 20 of the store business management system can evaluate the manager who manages the store employee based on the evaluation results of the store employee.

Further, the store management device 20 of the store business management system can notify the store clerk terminal device of the store clerk of a message selected according to the store employee's attributes when the store clerk comes to work.

Further, the store management device 20 of the store business management system can determine the progress of a store clerk's work using the position information of the store clerk terminal device carried by the store clerk, and can notify the store clerk of the work to be performed next.

Note that each configuration illustrated in this embodiment is a functional schematic, and does not necessarily need to be physically configured as illustrated. In other words, the form of dispersion/integration of each device is not limited to the one shown in the diagram, but all or part of it can be functionally or physically distributed/integrated in arbitrary units depending on various loads and usage conditions. Can be configured.

Furthermore, the present invention is not limited to this embodiment, and any device can be included in the store business management system. For example, a locker device for keeping customers' luggage may be provided in the store, and the locker device and the store management device 20 may be connected to use the storage status of the luggage for business management.

In addition, in this embodiment, the case where the store business management system is used in a retail store has been described as an example, but the present invention is not limited to this, and can be used in the management of elderly welfare facilities, hospitals, restaurants, events, etc. It can be applied to

The store business management system, management device, store business management method, and store business management program of the present invention are useful for realizing efficiency of store business.

10 Head office device 20 Store management device 21, 31 Display unit 22, 32 Input unit 23, 33 Communication unit 24, 34 Storage unit 25, 35 Control unit 25a Clerk business management function unit 25b Clerk management function unit 25c Product management function 25d Sales management Functional unit 25e Security function unit 30 Clerk terminal device 34a Business application program 40 Customer terminal device 50 POS terminal device 60 Cash processing machine 70 Management terminal device 80 Camera 90 Customer terminal device

Claims (10)

A store operation management system for managing operations at a store,
a clerk work management means for managing the work performed by the store clerk at the store;
and store staff management means for evaluating and training the store staff,
The clerk business management means receives inquiries regarding business from the store clerk,
The store clerk management means directs the store clerk to the relevant educational content if the store clerk who made the inquiry has not received the training corresponding to the job inquired about.
A store business management system characterized by: The clerk operation management means acquires the position information of the clerk terminal device carried by the clerk and the position information of the customer terminal device carried by the customer, and when the clerk terminal device is present at the same location at the same time, the clerk Judging the execution of customer service work,
The store business management system according to claim 1, wherein the store staff management means evaluates the store staff based on the execution state of the customer service business. The clerk business management means obtains a usage status of a business application program using a clerk terminal device carried by the store clerk,
3. The store business management system according to claim 1, wherein the store clerk management means evaluates the store clerk according to a usage record of the business application program. The store clerk management means, after providing the educational content to the store clerk, provides information on the provided educational content when the store clerk work management means indicates that the store clerk has performed a job corresponding to the educational content. The store business management system according to any one of claims 1 to 3, characterized in that it is determined that the education has been completed. 5. The store business management system according to claim 1, wherein the store employee management means evaluates a manager who manages the store employee based on the evaluation results of the store employee. According to any one of claims 1 to 5 , the store clerk work management means notifies the store clerk's clerk terminal device of the message selected according to the attribute of the store clerk when the store clerk comes to work. Store operations management system described. According to any one of claims 1 to 6 , the progress of the work by the store clerk is determined using position information of a store clerk terminal device carried by the store clerk, and the job to be performed next to the job is notified. Store operations management system described. A store operation management device that manages operations at a store,
a clerk work management means for managing the work performed by the store clerk at the store;
and store staff management means for evaluating and training the store staff,
The clerk business management means receives inquiries regarding business from the store clerk,
The store clerk management means directs the store clerk to the relevant educational content if the store clerk who made the inquiry has not received the training corresponding to the job inquired about.
A management device characterized by: A store operation management method executed by a store operation management system that manages operations at a store, the method comprising:
a clerk work management step for managing the work performed by the store clerk at the store;
a store staff management step for evaluating and training the store staff;
including;
The clerk business management step receives inquiries regarding business from the store clerk,
In the clerk management step, if the clerk who made the inquiry has not received education corresponding to the inquired work, the clerk is guided to the corresponding educational content.
A store business management method characterized by the following. For store operation management devices that manage operations at stores,
a clerk work management procedure for managing the work performed by the store clerk at the store;
Store staff management procedures for evaluating and training the store staff;
A program that executes
The clerk business management procedure includes receiving inquiries regarding business from the store clerk,
The above-mentioned clerk management procedure directs the clerk to the relevant educational content if the clerk who made the inquiry has not received the education applicable to the job inquired.
A store business management program that is characterized by :

Images