JP7383090B2 - Information processing device, method, and program - Google Patents

Description

The present invention relates to technology that supports generation of care plans.

BACKGROUND ART Technologies are known that support the generation of care plans to be provided to service users who use care services. For example, Patent Document 1 discloses a technology that stores predetermined care service contents in association with each assessment item and generates a care plan by reading out the care service contents corresponding to the selected assessment item. Are listed.

Japanese Patent Application Publication No. 2005-352820 (published on December 22, 2005)

However, the technique described in Patent Document 1 has the following problems. When this technology is used, a care plan that combines care service contents associated with each selected assessment item will be presented to the user. The care plan does not take into account whether such a combination is suitable for the service user, and may not be appropriate for the service user. Therefore, there is room for improvement in the technology described in Patent Document 1 so as to provide a more appropriate care plan for service users.

One aspect of the present invention aims to realize a technology that provides a more appropriate care plan for service users.

In order to solve the above problems, an information processing apparatus according to one aspect of the present invention includes a service user information acquisition unit that acquires service user information including information indicating the state of a service user of a care service; a standard care plan selection section that selects one of a plurality of standard care plans and presents it to the user based on service user information; and a modification that modifies the standard care plan presented to the user by the user's operation. A modified care plan generation unit that generates a care plan.

According to one aspect of the present invention, it is possible to provide a technology that provides a more appropriate care plan for service users.

1 is a block diagram showing a functional configuration of an information processing system according to Embodiment 1 of the present invention. FIG. It is a diagram showing an example of the configuration of a standard care plan in Embodiment 1 of the present invention. FIG. 2 is a diagram illustrating a configuration example of service user information in Embodiment 1 of the present invention. 1 is a flowchart illustrating an overview of the operation of the information processing system according to Embodiment 1 of the present invention. 3 is a flowchart showing a detailed flow of selection processing in Embodiment 1 of the present invention. 3 is a flowchart showing a detailed flow of update processing in Embodiment 1 of the present invention. FIG. 3 is a diagram illustrating a specific example of update processing in Embodiment 1 of the present invention. FIG. 2 is a block diagram showing the functional configuration of an information processing system according to Embodiment 2 of the present invention. 7 is a flowchart showing a detailed flow of selection processing in Embodiment 2 of the present invention. 7 is a flowchart showing a detailed flow of update processing in Modification 1. FIG. 7 is a diagram illustrating a specific example of update processing in Modification 1. FIG. 12 is a flowchart showing a detailed flow of update processing in Modification 2. FIG. 7 is a diagram illustrating a specific example of update processing in Modification 2. FIG. 1 is a block diagram illustrating the physical configuration of each computer configuring the information processing system 1. FIG.

[Embodiment 1]
Hereinafter, the information processing system 1 according to the first embodiment of the present invention will be described in detail with reference to the drawings.

≪Overview of information processing system 1≫
The information processing system 1 selects one of a plurality of standard care plans and presents it to the user based on service user information including information indicating the condition of the service user who uses the care service. Furthermore, the information processing system 1 generates a modified care plan by modifying the standard care plan presented to the user through the user's operation, and updates each standard care plan with reference to the generated modified care plan.

(Service user)
In this embodiment, the service user is a service user of a care service. Care services include, for example, nursing care insurance services and disability welfare services. In other words, service users may be care recipients who receive care using long-term care insurance services, or persons with disabilities who receive care or functional training using disability welfare services. It is not limited to this.

(care plan)
In this embodiment, a care plan is information indicating a plan for using a care service, and is generated for each service user. Furthermore, a care plan may be information indicating a more detailed usage plan for each care service included in another care plan. For example, the care plan may be information called a home service plan, an individual service plan, a facility service plan, a functional training service plan, etc., but is not limited thereto.

(A user)
In this embodiment, the user is a creator who generates a care plan to be provided to a care service user. For example, the user may be a person called a care manager, a counselor, a person in charge of plan generation, etc., but is not limited thereto.

<<Configuration of information processing system 1>>
FIG. 1 is a block diagram showing the functional configuration of the information processing system 1. As shown in FIG. In FIG. 1, an information processing system 1 includes a server 10 and a user terminal 20. The server 10 is an example of an information processing device in the present invention. Server 10 and user terminal 20 are communicably connected via network N1. The network N1 connecting the server 10 and the user terminal 20 is a wired LAN (Local Area Network), a wireless LAN, the Internet, a public line network, a mobile data communication network, or a combination thereof.

<Configuration of server 10>
The server 10 includes a storage section 11 and a control section 12. The storage unit 11 stores a standard care plan SP, a modified care plan MP, service user information U, and selection rules R. The control unit 12 includes a service user information acquisition unit 121, a standard care plan selection unit 122, a modified care plan generation unit 123, and a standard care plan update unit 124.

(Standard Care Plan SP)
The standard care plan SP is a standard care plan that can be provided to service users. A plurality of standard care plans SP are stored in the storage unit 11 in advance. Each standard care plan SP may be one actually provided to a service user, or may be one generated as a typical example. The standard care plan SP may be updated by the operation of the information processing system 1. Each standard care plan SP is given identification information for identifying the standard care plan SP. Such identification information will hereinafter also be referred to as a standard care plan ID.

Further, the standard care plan SP may be provided to the service user as is without being modified. In this case, the service user uses the care service in accordance with the standard care plan SP. Hereinafter, a service user who has used a care service in accordance with a care plan will also be referred to as a service user to whom the care plan has been applied. The standard care plan SP is stored in the storage unit 11 in association with the service user to whom the standard care plan SP is applied. For example, a standard care plan ID and a service user ID may be stored in association with each other.

FIG. 2 is a diagram showing an example of the standard care plan SP. In this example, the standard care plan SP includes an in-home service plan D101 and a weekly service plan D102. The home service plan D101 includes plan contents that define tasks, goals, care services, workers, frequency, period, etc. for each care service. The weekly service plan D102 includes a schedule for using care services for one week. Note that the standard care plan SP is not limited to the configuration described above.

(Corrective Care Plan MP)
The modified care plan MP is a care plan generated by modifying the standard care plan SP by a user's operation. Hereinafter, "generating a modified care plan MP by modifying the standard care plan SP" will also be referred to as "generating a modified care plan MP from the standard care plan SP." The revised care plan MP is accumulated in the storage unit 11 by the operation of the information processing system 1. Identification information for identifying the revised care plan MP is given to the revised care plan MP. Such identification information will also be referred to as a modified care plan ID hereinafter.

Further, the modified care plan MP is stored in the storage unit 11 in association with the standard care plan SP on which it is based. For example, a modified care plan ID and a standard care plan ID may be stored in association with each other.

Further, the modified care plan MP is stored in the storage unit 11 in association with the service user to whom the modified care plan MP is applied. For example, a modified care plan ID and a service user ID may be stored in association with each other.

In addition, in the following description, when the standard care plan SP and the modified care plan MP are not particularly distinguished from each other, they are also simply referred to as care plans.

(Service user information U)
The service user information U is information including information indicating the status of the service user. The service user information U is accumulated in the storage unit 11 through the operation of the information processing system 1. The service user information U is given a service user ID that identifies the service user. FIG. 3 is a diagram illustrating an example of service user information U.

As shown in FIG. 3, the service user information U may include, for example, assessment items performed by the user as information indicating the status of the service user. Further, the information indicating the status of the service user may include standard items for problem analysis, certification survey results, or other items. However, the information indicating the status of the service user is not limited to these.

Further, as shown in FIG. 3, the service user information U may further include information indicating a request. The information indicating the request may include the request of the service user or the request of the worker. A worker is, for example, a person who is engaged in care services. The worker may be a caregiver who provides care or a trainer who provides functional training, but is not limited to these.

Further, as shown in FIG. 3, the service user information U may further include information indicating the grade of the service user. A grade is information certified for each service user to define the range of care services that can be received. Such a grade may be the level of care required in a long-term care insurance service, or the disability grade in a disability welfare service, but is not limited to these.

(Service user information acquisition unit 121)
The service user information acquisition unit 121 acquires service user information U including information indicating the status of the service user of the care service. For example, the service user information acquisition unit 121 acquires service user information U input by the user by receiving it from the user terminal 20. However, the source from which the service user information U is obtained is not limited to the user terminal 20. For example, the service user information acquisition unit 121 may acquire the service user information U from an external device that stores the service user information U. The service user information acquisition unit 121 stores the acquired service user information U in the storage unit 11. The service user information U may be stored in the storage unit 11 in association with the service user ID.

(Standard care plan selection section 122)
The standard care plan selection unit 122 selects one of the plurality of standard care plans SP stored in the storage unit 11 based on the service user information U and presents it to the user. Specifically, the standard care plan selection unit 122 uses the selection rule R to select one of the plurality of standard care plans SP. Further, the standard care plan selection unit 122 presents the selected standard care plan SP to the user by transmitting it to the user terminal 20. Details of the selection process using the selection rule R will be described later.

(Correction care plan generation unit 123)
The modified care plan generation unit 123 generates a modified care plan MP that is obtained by modifying the standard care plan SP presented to the user through user operations. Specifically, the modified care plan generation unit 123 acquires modification information input by the user at the user terminal 20 that presented the standard care plan SP. Further, the modified care plan generation unit 123 generates a modified care plan MP by modifying the standard care plan SP based on the acquired modification information. Further, the modified care plan generation unit 123 presents the generated modified care plan MP to the user by transmitting it to the user terminal 20.

(Standard care plan update unit 124)
The standard care plan update unit 124 updates each standard care plan SP with reference to the modified care plan MP. Specifically, the standard care plan update unit 124 evaluates each of the standard care plan SP and the modified care plan MP based on the first viewpoint, and the evaluation result of the standard care plan SP and the modified care plan MP is based on the first condition. The standard care plan SP is updated using a care plan that satisfies the requirements.

For example, the standard care plan update unit 124 selects the standard care plan SP whose standard care plan ID is "x" and one or more modified care plans MP generated by modifying the standard care plan SP. A care plan whose evaluation result based on one viewpoint satisfies the first condition is selected. In this case, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP whose standard care plan ID is “x”. When the standard care plan update unit 124 selects the original standard care plan SP, the standard care plan SP with the standard care plan ID "x" is updated to the original standard care plan SP (that is, the standard care plan SP is maintained). On the other hand, when the standard care plan update unit 124 selects the modified care plan MP, the standard care plan SP whose standard care plan ID is "x" is updated to the modified care plan MP. Details of the standard care plan SP update process will be described later.

<Configuration of user terminal 20>
In FIG. 1, user terminal 20 includes a storage section 21 and a control section 22.

The control unit 22 acquires service user information U input by the user via an input device. Hereinafter, input by the user via the input device will be simply referred to as input by the user. Further, the control unit 22 presents the standard care plan SP transmitted from the server 10 in response to the transmission of the service user information U to the user by displaying it on the display device. Hereinafter, presenting to the user by displaying on a display device will simply be referred to as "presenting to the user."

Furthermore, the control unit 22 acquires modification information input by the user in order to modify the presented standard care plan SP. Furthermore, the control unit 22 presents the user with the revised care plan MP transmitted from the server 10 by transmitting the acquired modification information to the server 10.

The storage unit 21 stores information to be sent to and received from the server 10.

<<Operation of information processing system 1>>
The operation of the information processing system 1 configured as above will be explained with reference to FIGS. 4 to 6.

<Overview of operation>
FIG. 4 is a flowchart illustrating an overview of the operation of the information processing system 1.

In step S101, the control unit 22 of the user terminal 20 transmits the service user information U input by the user to the server 10.

In step S102, the service user information acquisition unit 121 of the server 10 acquires service user information U by receiving it from the user terminal 20.

In step S103, the standard care plan selection unit 122 selects one of the plurality of standard care plans SP based on the service user information U. Details of the selection process in this step will be described later. The standard care plan selection unit 122 transmits the selected standard care plan SP to the user terminal 20.

In step S104, the control unit 22 of the user terminal 20 presents the received standard care plan SP to the user.

In step S105, the control unit 22 transmits the correction information input by the user to the server 10.

In step S106, the modified care plan generation unit 123 of the server 10 generates a modified care plan MP by modifying the standard care plan SP based on the received modification information. Further, the modified care plan generation unit 123 transmits the generated modified care plan MP to the user terminal 20 and stores it in the storage unit 11.

In step S107, the control unit 22 of the user terminal presents the received modified care plan MP to the user.

In step S108, the standard care plan update unit 124 of the server 10 updates the standard care plan SP stored in the storage unit 11. Details of the update process in this step will be described later.

With this, the information processing system 1 ends its operation.

<Details of selection process>
A detailed example of the selection process in step S103 will be described. In step S103, selection processing is performed using selection rule R. Here, an example will be described in which the selection rule R is "select the standard care plan SP associated with the class of the service user information U". In this case, the storage unit 11 stores, as the selection rule R, information in which a class ID that specifies a class that is a condition is associated with a standard care plan ID that is selected when the condition is met.

(Flow of selection process)
FIG. 5 is a flowchart showing the detailed flow of selection processing using selection rule R.

In step S201, the standard care plan selection unit 122 classifies the service user information U with reference to the grades included in the service user information U.

In step S202, the standard care plan selection unit 122 classifies the service user information U with reference to information indicating the condition of the service user included in the service user information U.

In step S203, the standard care plan selection unit 122 classifies the service user information U using information indicating requests included in the service user information U.

In step S204, the standard care plan selection unit 122 specifies the class of the service user information U based on the classifications in steps S201 to S203. Further, the standard care plan selection unit 122 selects the standard care plan SP associated with the specified class by referring to the selection rule R.

This concludes the detailed explanation of the selection process.

(Specific example of selection process)
For example, in a nursing care insurance service, the level of care required indicating the grade of a service user is expressed in seven levels (support required 1 to 2 and care required 1 to 5). Further, it is assumed that the status of the service user included in the service user information U is classified into three types. Further, it is assumed that the requests included in the service user information U are classified into three types. In this case, the service user information U is classified into one of 63 classes (7 levels x 3 types x 3 types). The class identified in this way is expressed as class i (i=1, 2, . . . , n: in this example, n=63).

In this case, the selection rule R is information that associates the class i with the standard care plan SP(k) (k=1, 2, . . . , m). m is the number of standard care plans SP prepared in advance, and when m=n, the classification i and the standard care plan SP(k) are associated on a one-to-one basis.

In this case, the standard care plan selection unit 122 specifies the class i of the service user information U among the 63 classes. Further, the standard care plan selection unit 122 refers to the selection rule R and selects the standard care plan SP(k) associated with the specified class from among the 63 standard care plans SP(k).

Note that m<n is not limited to m=n. In other words, the number of standard care plans SP may be smaller than the number of classes. In this case, each standard care plan SP is associated with one or more classes.

Note that the standard care plan selection unit 122 classifies the service user information U by applying methods such as rule-based, clustering, and machine learning, instead of the processing in steps S201 to S203 that classifies the service user information U. It's okay.

Further, the standard care plan selection unit 122 may classify the service user information U using selection items included in the service user information U. In this case, it is assumed that the service user information U is represented by selection items selected by the user. For example, assume that in the service user information U, information indicating a state is represented by five selection items, and information indicating a request is represented by two selection items. In this case, the standard care plan selection unit 122 selects the service user information U from (7 levels of care level) x (5 options for service user's condition) x (2 options for request) = 70 classes. It can be classified into Such classification processing is suitable if the number of selection items included in the service user information U is relatively small because the number of classes will not become extremely large.

<Details of update process>
(timing of update process)
Here, the timing of executing the update process will be explained. The update of the standard care plan SP in step S108 does not necessarily have to be performed in response to the acquisition of the modified care plan MP in step S106.

The update process in step S108 may be performed at regular timing, in response to a user's request, or in response to the occurrence of a predetermined event. Periodically may be, for example, once every week at a specified date and time, once every month at a specified date and time, or the like. Further, the user's request may be, for example, a press operation of an update button displayed on the screen. Further, the predetermined event may be, for example, saving a modified care plan MP, or it may be that the number of modified care plans MP generated from a certain standard care plan SP exceeds a threshold value. . However, the timing of executing the update process is not limited to these.

(Details of update process)
A detailed example of the update process in step S108 will be described. In step S108, the standard care plan SP is updated using the standard care plan SP or modified care plan MP whose evaluation result based on the first viewpoint satisfies the first condition.

(First perspective)
Here, the first viewpoint is a viewpoint for evaluating the care plan itself. As a specific example, the first viewpoint may be that it is preferable that the state of the service user to whom the care plan is applied changes from the state before the care plan is applied to the state after the care plan is applied. In this case, the standard care plan update unit 124 calculates a higher evaluation value as the change is more favorable when comparing the service user information U after the care plan is applied and the service user information U before the application. Good too.

A favorable change in the condition of the service user means that the degree of improvement is large or the degree of deterioration is small. For example, the larger the range of the grade of the level of care required improved from before to after application of the care plan, the more preferable the change is. As a specific example, if a service user who had a level of care level 2 before the application became a level 1 level of care after the application was applied (a case where the level of care level improved by one grade), the user had a level of care level 3 before the application was applied, rather than a service user who had a level of care level 2 before the application. The degree of improvement is greater when the service user's level of care needs reaches 1 after application (when the level of care needs improves by 2 levels). In addition, if a service user who had a nursing care level of 2 before the application became a nursing care level of 4 after the application (in which case the nursing care level deteriorated by 2 grades), the use of a service that had a nursing care level of 2 before the application was more likely to be used. The degree of deterioration will be smaller if the person's level of care needs becomes 3 after the application (the level of care level worsens by one grade).

Note that the first viewpoint is not limited to the one described above, and may be any other viewpoint as long as it is a viewpoint for evaluating the care plan itself. Further, the standard care plan updating unit 124 may acquire information indicating the evaluation result of the care plan based on the first viewpoint from an external device.

(First condition)
Further, the first condition may be that the evaluation value is the highest among the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP. However, the first condition may be any condition related to the evaluation result based on the first viewpoint, and is not limited to this.

(Flow of update process)
FIG. 6 is a flowchart showing the detailed flow of update processing using the first condition.

In step S301, the standard care plan update unit 124 evaluates the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP based on the first viewpoint.

As an example, the standard care plan update unit 124 updates the standard care plan SP with the standard care plan ID "x" and each modified care plan MP generated by modifying the standard care plan SP based on the first viewpoint. Calculate the evaluation value.

At this time, the standard care plan update unit 124 receives post-application service user information U of the service users to whom each care plan has been applied from the user terminal 20 in order to calculate the evaluation value of each care plan. The information may also be acquired by and stored in the storage unit 11. The standard care plan update unit 124 refers to the storage unit 11 and compares the service user information U before the application and the service user information U after the application of the service users to whom each care plan has been applied. Accordingly, it is possible to calculate an evaluation value based on the first viewpoint.

In step S302, the standard care plan update unit 124 updates the standard care plan SP using the care plan that satisfies the first condition.

As an example, the standard care plan update unit 124 selects the one with the highest evaluation value from among the standard care plan SP with the standard care plan ID "x" and each modified care plan MP generated from the standard care plan SP. do. Further, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP with the standard care plan ID "x".

Note that in step S302, if the evaluation value of any modified care plan MP is lower than the evaluation value of the original standard care plan SP, the standard care plan SP with the standard care plan ID "x" is maintained without being updated. Ru.

(Specific example of update processing)
FIG. 7 is a diagram specifically explaining the update process described above. Hereinafter, in the explanation of specific examples, the standard care plan SP with the standard care plan ID "x" will be described as "standard care plan x", and the modified care plan MP with the modified care plan ID "y" will be described as "modified". It may also be written as "care plan y".

In the example of FIG. 7, based on standard care plan 1, there is a modified care plan 1A modified by user A's operation, a modified care plan 1C modified by user C's operation, and a modified care plan 1C modified by user D's operation. A revised care plan 1C has been generated. Further, user B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan update unit 124 evaluates the standard care plan 1, the modified care plans 1A, 1C, and 1D based on the first viewpoint, and calculates evaluation values 8, 10, 8, and 4, respectively. Therefore, the standard care plan 1 is updated using the modified care plan 1A having the highest evaluation value. For example, the modified care plan 1A with the highest evaluation value becomes the new standard care plan 1.

Further, in the example of FIG. 7, a modified care plan 2B is generated based on the standard care plan 2 by user B's operation. Further, user D uses standard care plan 2 as is without modifying it. The standard care plan updating unit 124 evaluates the standard care plan 2 and the modified care plan 2B based on the first viewpoint, and calculates evaluation values 7 and 3, respectively. In this case, the evaluation value of the modified care plan 2B, which has the highest evaluation value, is lower than the evaluation value of the standard care plan 2. Therefore, standard care plan 2 is not updated and is maintained.

≪Effects of Embodiment 1≫
The information processing system 1 according to the present embodiment presents the standard care plan SP selected based on the service user information U among the plurality of standard care plans SP to the user in a modifiable manner. As a result, not only can a standard care plan SP that is more appropriate for the service user be presented to the user, but also a more appropriate care plan that can be modified can be provided to the service user. Further, the present embodiment uses a modified care plan MP that satisfies the first condition (for example, a change in the condition of the service user is preferable) among the standard care plan SP and the accumulated modified care plans MP to create a standard care plan. Update SP. Therefore, the standard care plan SP itself presented to the user is updated to reflect the modifications made by the user. As a result, this embodiment can provide a more appropriate care plan for the service user.

[Embodiment 2]
An information processing system 1A according to a second embodiment of the present invention will be described below. For convenience of explanation, members having the same functions as the members described in the above embodiment are given the same reference numerals, and the description thereof will not be repeated.

<<Configuration of information processing system 1A>>
FIG. 8 is a block diagram showing the functional configuration of the information processing system 1A. As shown in FIG. 8, the information processing system 1A differs from the information processing system 1 according to the first embodiment in that it includes a server 10A instead of the server 10. Further, the server 10A stores the trained model M in the storage unit 11 instead of the selection rule R, includes a standard care plan selection unit 122A in place of the standard care plan selection unit 122, and includes a learning unit 125A. It differs from the server 10 in that it includes: The other configurations are the same as in the first embodiment.

(trained model M)
The trained model M is a model that has been trained to select one of the plurality of standard care plans SP based on the service user information U.

For example, the trained model M may input the service user information U. Further, the learned model M may input the class of the service user information U. Further, the learned model M may output the standard care plan ID. However, the trained model M only needs to be trained to select any one of the plurality of standard care plans SP based on the service user information U, and its input/output information is not limited to what is described above.

(Learning section 125A)
The learning unit 125A trains the machine learning model and generates a trained model M. For example, the learning unit 125A may perform supervised learning on the machine learning model using teacher data. As the teacher data, a set of the standard care plan SP and the service user information U referred to by the user who generated the care plan can be considered. For example, the learning unit 125A uses, as teacher data, a care plan for which an evaluation result indicating that the change in the condition of the service user is actually favorable, and service user information U referred to by the user who generated the care plan. You may also use a set of In this case, the care plan used as teacher data is stored in the storage unit 11 as a standard care plan SP.

Note that a known learning algorithm can be applied as a learning algorithm for learning the machine learning model. For example, the learning unit 125A may learn a machine learning model using a support vector machine or deep learning (CNN: Convolutional Neural Networks, RNN: Recurrent Neural Network, GAN: Generative Adversarial Network, etc.). Further, the learning unit 125A may learn the machine learning model not only by supervised learning but also by unsupervised learning, semi-supervised learning, or the like.

(Standard care plan selection section 122A)
The standard care plan selection unit 122A uses the learned model M to select a standard care plan SP. As an example, the standard care plan selection unit 122 may input the service user information U to the learned model M, and select the standard care plan SP indicated by the output standard care plan ID. Further, the standard care plan selection unit 122 may input the class of the service user information U to the learned model M, and select the standard care plan SP indicated by the output standard care plan ID. In this case, the standard care plan selection unit 122, for example, performs the service user information U classification process described with reference to steps S201 to S203 shown in FIG. 5 of the first embodiment. It is possible to identify the class of

<<Operation of information processing system 1A>>
The operation of the information processing system 1A configured as above will be explained with reference to the drawings. The operation of the information processing system 1A differs from the outline of the operation of the information processing system 1 described with reference to FIG. 4 in the details of the selection process in step S103. In step S103, the standard care plan selection unit 122A uses the learned model M to select one of the plurality of standard care plans SP based on the service user information U.

<Details of selection process>
A detailed example of the selection process in step S103 will be described. In this embodiment, selection processing is performed using the learned model M in step S103.

(Flow of selection process)
FIG. 9 is a flowchart showing the detailed flow of the selection process using the learned model M.

In step S401, the standard care plan selection unit 122A inputs the service user information U to the learned model M.

In step S402, the standard care plan selection unit 122A selects the standard care plan SP indicated by the standard care plan ID output from the trained model M.

This concludes the detailed explanation of the selection process.

≪Effects of Embodiment 2≫
The information processing system 1A according to the present embodiment uses the learned model M to select a standard care plan SP selected based on the service user information U from among the plurality of standard care plans SP. Therefore, in this embodiment, a more appropriate care plan can be selected and provided to the service user with higher accuracy.

[Modification 1]
In each of the embodiments described above, the update process of updating the standard care plan SP using the standard care plan SP or modified care plan MP whose evaluation result based on the first viewpoint satisfies the first condition has been described. In this modification, the standard care plan SP update process can be modified as follows.

In this modification, in step S108 of FIG. 5, the standard care plan update unit 124 evaluates the user based on the second viewpoint. In addition, the standard care plan update unit 124 selects a care plan used by a user whose evaluation result satisfies the second condition among the standard care plan SP and one or more modified care plans MP generated from the standard care plan SP. Then, the standard care plan SP is updated. Here, "the care plan used by the user" is "the standard care plan SP used by the user without modification" or "the modified care plan MP generated by the user from the standard care plan SP".

(Second perspective)
Here, the second viewpoint is a viewpoint for evaluating the user. As an example, the second viewpoint may be that a care plan that favorably changes the condition of the service user can be used. For example, the standard care plan updating unit 124 may calculate a higher evaluation value for a user who has used a care plan with a higher evaluation result based on the first viewpoint described in the first embodiment. Further, for example, the standard care plan updating unit 124 may calculate a higher evaluation value for a user who has used more care plans whose evaluation results based on the first viewpoint satisfy a predetermined criterion.

Note that the second viewpoint is not limited to the one described above, and may be any other viewpoint as long as it evaluates the user itself. Further, the standard care plan update unit 124 may acquire information indicating the user's evaluation result based on the second viewpoint from an external device.

(Second condition)
The second condition may be that the evaluation value is the highest among users who have used the standard care plan SP to be updated and the modified care plan MP generated from the standard care plan SP. However, the second condition may be any condition related to the evaluation result based on the second viewpoint, and is not limited to this.

Note that in this modification, the care plan is stored in the storage unit 11 in association with the user who used the care plan. Specifically, when a user uses the standard care plan SP, the user and the standard care plan SP are stored in association with each other. For example, the standard care plan ID and the user ID that identifies the user may be stored in association with each other. Further, when a user generates and uses a modified care plan MP, the user and the modified care plan MP are stored in association with each other. For example, a modified care plan ID and a user ID may be stored in association with each other.

(Flow of update process)
FIG. 10 is a flowchart showing the detailed flow of update processing in this modification.

In step S501, the standard care plan update unit 124 evaluates the user who used the care plan based on the second viewpoint.

As an example, the standard care plan update unit 124 calculates the evaluation value of the user who generated each modified care plan MP generated from the standard care plan SP with the standard care plan ID "x" based on the second viewpoint. The standard care plan update unit 124 also calculates the evaluation value of the user who used the standard care plan SP with the standard care plan ID "x" without modification based on the second viewpoint.

At this time, the process of evaluating the standard care plan SP to be updated and each modified care plan MP based on the first viewpoint, which is necessary to evaluate each user based on the second viewpoint, is as described in the first embodiment. Since this is the case, I will not repeat the detailed explanation.

In step S502, the standard care plan update unit 124 updates the standard care plan SP using the care plan used by the user whose evaluation result satisfies the second condition.

As an example, the standard care plan update unit 124 is used by the user with the highest evaluation value among the standard care plan SP with the standard care plan ID "x" and each modified care plan MP generated from the standard care plan SP. Select a care plan. Further, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP with the standard care plan ID "x".

(Specific example of update processing)
FIG. 11 is a diagram specifically explaining the update process in this modification.

In the example of FIG. 11, based on standard care plan 1, there is a modified care plan 1A modified by user A's operation, a modified care plan 1C modified by user C's operation, and a modified care plan 1C modified by user D's operation. A revised care plan 1C has been generated. Further, user B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan update unit 124 evaluates users A to D based on the second viewpoint and calculates evaluation values 7, 6, 8, and 7, respectively. Therefore, the standard care plan 1 is updated using the modified care plan 1C generated by the user C with the highest evaluation value. For example, the modified care plan 1C generated by the user C with the highest evaluation value becomes the new standard care plan 1.

Further, in the example of FIG. 11, a modified care plan 2B modified by user B's operation is generated based on the standard care plan 2. Further, user D uses standard care plan 2 as is without modifying it. The standard care plan update unit 124 evaluates users B and D based on the second viewpoint, and calculates evaluation values 6 and 7, respectively. In this case, the user D has the highest evaluation value, and the user D uses the standard care plan 2 as it is without modifying it. Therefore, standard care plan 2 is not updated and is maintained.

Note that the user's evaluation value may be calculated based on a plurality of care plans used by the user. For example, in the example of FIG. 11, user B's evaluation value is calculated based on standard care plan 1 and modified care plan 2B that user B used. In this case, the user B's evaluation value may be the average value of the evaluation values of the standard care plan 1 and the modified care plan 2B based on the first viewpoint, but is not limited thereto.

(Effect of modification 1)
In this modification, the standard care plan SP is selected from among the standard care plan SP and the accumulated modified care plans MP by a user who satisfies the second condition (for example, a user who can generate a care plan that favorably changes the condition of the service user). ) is updated using the care plan used by Therefore, the standard care plan SP itself presented to the user is updated to reflect usage by such a user. As a result, this modification can provide a more appropriate care plan for the service user.

[Modification 2]
In each of the embodiments described above, the standard care plan SP update process can be modified in the following manner that is further different from Modification 1.

In this modification, in step S108 in FIG. 4, the standard care plan update unit 124 updates the standard care plan SP to be updated and the one or more modified care plans MP generated from the standard care plan SP. Evaluate the content of care services based on the third perspective. In addition, the standard care plan update unit 124 selects care service content whose evaluation result satisfies the third condition among the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP. The standard care plan SP is updated using the included care plan.

(Third viewpoint)
Here, the third viewpoint is a viewpoint for evaluating the care service content included in the care plan. As a specific example, the third viewpoint may be that the content of the care service favorably changes the condition of the service user. Evaluations from the third perspective include, for example, care services provided by specific local resources, care services provided by specific workers, care services provided by specific business operators, and specific care services provided by planners, etc. As an example, the standard care plan update unit 124 may calculate a higher evaluation value for a care service that is commonly included in more care plans whose evaluation results based on the first viewpoint satisfy a predetermined criterion.

Note that the third viewpoint is not limited to these as long as it is a viewpoint that evaluates the care service content itself. Further, the standard care plan updating unit 124 may acquire information indicating the evaluation result of the care service content based on the third viewpoint from the outside.

(Third condition)
The third condition is that the evaluation value is the highest among the care services included in the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP. good. Further, the third condition may be that the statistical value (for example, average value) of the evaluation values of each service included in the same care plan is the highest. Further, the third condition may be that the same care plan includes more care services whose evaluation values satisfy a predetermined standard. However, the third condition may be any condition related to the evaluation result based on the third viewpoint, and is not limited to these conditions.

(Flow of update process)
FIG. 12 is a flowchart showing the detailed flow of update processing in this modification.

In step S601, the standard care plan update unit 124 updates each care service included in each of the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP from a third perspective. Evaluate based on

Specifically, the standard care plan update unit 124 updates each care service included in the standard care plan SP whose standard care plan ID is "x" and each modified care plan MP generated from the standard care plan SP. Calculate the evaluation value based on three viewpoints. Furthermore, when the standard care plan SP with the standard care plan ID "x" is used without modification, the standard care plan update unit 124 also updates the third care plan SP for each care service included in the standard care plan SP. Calculate the evaluation value based on the viewpoint.

At this time, the process of evaluating the standard care plan SP and each modified care plan MP based on the first viewpoint, which is necessary to evaluate each care service based on the third viewpoint, is as described in the first embodiment. Therefore, I will not repeat the detailed explanation.

In step S602, the standard care plan update unit 124 uses a care plan that satisfies the third condition among the standard care plan SP to be updated and one or more modified care plans MP generated from the standard care plan SP. , update the standard care plan SP.

For example, the standard care plan update unit 124 updates the standard care plan SP whose standard care plan ID is "x" and the average evaluation value of care services included in each modified care plan MP generated from the standard care plan SP. Select the one with the highest value. Further, the standard care plan update unit 124 sets the selected care plan as a new standard care plan SP with the standard care plan ID "x".

Note that in step S602, if the average evaluation value of each care service included in any modified care plan MP is lower than the standard care plan SP, the standard care plan SP with the standard care plan ID "x" is not updated. maintained without being maintained.

(Specific example of update processing)
FIG. 13 is a diagram specifically explaining the update process in this modification.

In the example of FIG. 13, standard care plan 1 includes services A and B. A modified care plan 1A in which service B is changed to service C is generated by user A's operation. Further, a modified care plan 1C in which service B is changed to service D is generated by user C's operation. Furthermore, a modified care plan 1D to which service E has been added is generated by user D's operation. Further, user B uses the standard care plan 1 as it is without modifying it. In this case, the standard care plan update unit 124 evaluates the services A to E included in the standard care plan 1 and the modified care plans 1A, 1C, and 1D based on the third viewpoint, and obtains evaluation values of 8, 8, and 9, respectively. , 7, and 10 are calculated. Therefore, the standard care plan 1 is updated using the modified care plan 1D with the highest average evaluation value. For example, the modified care plan 1D with the highest average evaluation value becomes the new standard care plan 1.

Further, in the example of FIG. 13, standard care plan 2 includes services X and Y. A modified care plan 2B in which service Y is changed to service Z is generated by user B's operation. Further, user D uses standard care plan 2 as is without modifying it. The standard care plan update unit 124 evaluates services X, Y, and Z included in the standard care plan 2 and the modified care plan 2B based on the third viewpoint, and calculates evaluation values 7, 7, and 6, respectively. In this case, the average value of the evaluation results of the modified care plan 2B is lower than the average value of the evaluation results of the standard care plan 2. Therefore, standard care plan 2 is not updated and is maintained.

(Effect of modification 2)
In this modification, the standard care plan SP includes a care service that satisfies the third condition (for example, a care service that favorably changes the condition of the service user) out of the standard care plan SP and the accumulated modified care plans MP. Updated using care plan. Therefore, the standard care plan SP itself presented to the user is updated to reflect such modifications by the user. As a result, this modification can provide a more appropriate care plan for the service user.

[Other variations]
In each of the embodiments described above, the standard care plan updating unit 124 updates the standard care plan by directly setting the modified care plan MP selected based on the first to third viewpoints as a new standard care plan. explained. However, the standard care plan update unit 124 updates the standard care plan by combining part or all of the selected modified care plan MP with part or all of the standard care plan SP to be updated. You may.

Furthermore, in each of the embodiments described above, at least a portion of each functional block included in the server 10 may be included in the user terminal 20. Further, at least a portion of the steps executed by the server 10 may be executed by the user terminal 20. Further, the information processing system 1 may be realized as a single device.

Furthermore, in the first embodiment described above, the selection rule R may be stored in an external device. Furthermore, in the second embodiment described above, the trained model M may be stored in an external device. Further, the server 10A may not include a learning section.

Further, in each of the embodiments described above, when the standard care plan update unit 124 acquires information indicating the evaluation result based on the first viewpoint, the second viewpoint, or the third viewpoint from the outside, the storage unit 11 does not necessarily It is not necessary to remember personal information.

[Example of implementation using software]
The control blocks of the servers 10 and 10A (in particular, the service user information acquisition unit 121, standard care plan selection unit 122 and 122A, revised care plan generation unit 123, standard care plan update unit 124, and learning unit 125A) are integrated circuits. It may be realized by a logic circuit (hardware) formed on an IC chip (IC chip) or the like, or it may be realized by software. In the latter case, each of the servers 10, 10A and the user terminal 20 is configured using a computer (electronic computer), for example.

(Physical configuration of server 10)
FIG. 14 is a block diagram illustrating the physical configuration of a computer used as the server 10 and the user terminal 20. Note that the physical configuration of the server 10A will be similarly explained by replacing the server 10 with the server 10A in the following description.

The server 10 can be configured by a computer including a bus 110, a processor 101, a main memory 102, an auxiliary memory 103, and a communication interface 104, as shown in FIG. Processor 101, main memory 102, auxiliary memory 103, and communication interface 104 are connected to each other via bus 110.

As the processor 101, for example, a CPU (Central Processing Unit), a microprocessor, a digital signal processor, a microcontroller, or a combination thereof is used.

As the main memory 102, for example, a semiconductor RAM (random access memory) or the like is used.

As the auxiliary memory 103, for example, a flash memory, an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a combination thereof is used. The auxiliary memory 103 stores a program for causing the processor 101 to execute the operations of the server 10 described above. The processor 101 expands the program stored in the auxiliary memory 103 onto the main memory 102, and executes each instruction included in the expanded program.

Communication interface 104 is an interface connected to network N1.

In this example, the processor 101 and the communication interface 104 are examples of hardware elements that implement the control unit 12. Further, the main memory 102 and the auxiliary memory 103 are examples of hardware elements that realize the storage unit 11.

(Physical configuration of user terminal 20)
The user terminal 20 can be configured by a computer including a bus 210, a processor 201, a main memory 202, an auxiliary memory 203, a communication interface 204, and an input/output interface 205, as shown in FIG. Processor 201, main memory 202, auxiliary memory 203, communication interface 204, and input/output interface 205 are connected to each other via bus 210. An input device 206 and an output device 207 are connected to the input/output interface 205 .

As the processor 201, for example, a CPU, a microprocessor, a digital signal processor, a microcontroller, or a combination thereof is used.

As the main memory 202, for example, a semiconductor RAM or the like is used.

As the auxiliary memory 203, for example, a flash memory, an HDD, an SSD, or a combination thereof is used. The auxiliary memory 203 stores a program for operating the computer as the user terminal 20. The processor 201 expands the program stored in the auxiliary memory 203 onto the main memory 202, and executes each instruction included in the expanded program. Further, the auxiliary memory 203 stores various data that the processor 201 refers to in order to operate the computer as the user terminal 20.

Communication interface 204 is an interface that connects to network N1.

As the input/output interface 205, for example, a USB interface, a short-range communication interface such as infrared rays or Bluetooth (registered trademark), or a combination thereof is used.

As the input device 206, for example, a keyboard, a mouse, a touch pad, a microphone, or a combination thereof is used. As the output device 207, for example, a display, a printer, a speaker, or a combination thereof is used.

In this example, the processor 201 and the communication interface 204 are examples of hardware elements that implement the control unit 22. Further, the main memory 202 and the auxiliary memory 203 are examples of hardware elements that realize the storage unit 21.

Note that each of the programs described above may be recorded on an external recording medium, instead of being stored in the auxiliary memories 103 and 203, and may be supplied to the corresponding computer by being read from the external recording medium. As the external recording medium, computer-readable "non-transitory tangible media" such as tapes, disks, cards, semiconductor memories, programmable logic circuits, etc. can be used. Furthermore, each of the programs described above may be supplied to the computer via any transmittable transmission medium (communication network, broadcast waves, etc.). Further, one aspect of the present invention may be realized in the form of a data signal embedded in a carrier wave, in which each program is embodied by electronic transmission.

The present invention is not limited to the embodiments described above, and various modifications can be made within the scope of the claims, and embodiments obtained by appropriately combining technical means disclosed in different embodiments. are also included within the technical scope of the present invention.

〔summary〕
In order to solve the above problems, an information processing device according to one aspect of the present invention includes a service user information acquisition unit that acquires service user information including information indicating the status of a service user who uses a care service. , a standard care plan selection unit that selects one of a plurality of standard care plans and presents it to the user based on the service user information; and modifying the standard care plan presented to the user by the user's operation. and a modified care plan generation unit that generates a modified care plan.

According to the above configuration, not only can a more appropriate standard care plan be presented to the service user, but also a more appropriate corrected care plan can be provided by modifying the standard care plan.

In the information processing device according to one aspect of the present invention, it is preferable that the standard care plan selection unit selects one of the plurality of standard care plans based on the service user information using a selection rule. .

According to the above configuration, a more appropriate care plan can be provided to the service user by appropriately setting the selection rule.

In the information processing device according to one aspect of the present invention, the standard care plan selection unit may select one of the plurality of standard care plans based on the service user information using the learned model. preferable.

According to the above configuration, by using the learned model, a more appropriate care plan can be provided to the service user.

The information processing device according to one aspect of the present invention preferably further includes a learning unit that learns the learned model.

According to the above configuration, it is possible to generate a trained model used to achieve the above effects.

The information processing device according to one aspect of the present invention preferably further includes a standard care plan updating unit that updates each standard care plan with reference to the modified care plan.

According to the above configuration, the standard care plan presented to the service user can be updated to reflect modifications made by the user. As a result, a standard care plan that is more appropriate for service users can be provided.

In the information processing device according to one aspect of the present invention, the standard care plan updating unit evaluates each of the standard care plan and the modified care plan based on a first viewpoint, and evaluates each of the standard care plan and the modified care plan. It is preferable that the standard care plan is updated using a care plan whose evaluation result satisfies the first condition.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation result obtained by evaluating the standard care plan or the modified care plan itself based on the first viewpoint.

In the information processing device according to one aspect of the present invention, the standard care plan updating unit evaluates the user based on a second viewpoint, and the evaluation result satisfies a second condition among the standard care plan and the modified care plan. Preferably, the standard care plan is updated using a care plan used by a user who satisfies the criteria.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation results obtained by evaluating the user who used the standard care plan or the modified care plan based on the second viewpoint.

In the information processing device according to one aspect of the present invention, the standard care plan updating unit evaluates care service content included in each of the standard care plan and the modified care plan based on a third viewpoint, and And, it is preferable that the standard care plan is updated using a care plan that includes care service content whose evaluation result satisfies the third condition among the modified care plans.

According to the above configuration, the standard care plan can be updated by reflecting the evaluation results obtained by evaluating the care services included in each of the standard care plan or the modified care plan based on the third viewpoint.

A method according to one aspect of the present invention includes the steps of: using an information processing device to obtain service user information including information indicating the state of a service user of a care service; selecting one of the standard care plans and presenting it to the user; and generating a modified care plan in which the standard care plan presented to the user is modified by the user's operation.

According to the above configuration, the same effects as those of the information processing device described above can be achieved.

A program according to one aspect of the present invention is a program for causing a computer to function as the above-described information processing device, and causes the computer to function as each of the units.

According to the above configuration, the same effects as those of the information processing device described above can be achieved.

1, 1A Information processing system 10, 10A Server 20 User terminal 11, 21 Storage unit 12, 22 Control unit 101, 201 Processor 102, 202 Main memory 103, 203 Auxiliary memory 104, 204 Communication interface 110, 210 Bus 121 Service user Information acquisition section 122, 122A Standard care plan selection section 123 Modified care plan generation section 124 Standard care plan update section 125A Learning section 205 Input/output interface 206 Input device 207 Output device

Claims (18)

a service user information acquisition unit that acquires service user information including information indicating the status of the service user who uses the care service;
a standard care plan selection unit that selects one of the plurality of standard care plans and presents it to the user based on the service user information;
a modified care plan generation unit that generates a modified care plan obtained by modifying the standard care plan presented to the user through an operation of the user;
a standard care plan update unit that updates each standard care plan by referring to the modified care plan;
Equipped with
The standard care plan update department updates each standard care plan with the following information:
Among the one or more modified care plans generated from the standard care plan and the standard care plan, a care plan selected based on a predetermined viewpoint is set as the updated standard care plan, or
A care plan that combines part or all of the care plan selected based on a predetermined viewpoint from among the one or more modified care plans generated from the standard care plan, and part or all of the standard care plan. , the updated standard care plan;
An information processing device characterized by: The standard care plan selection section includes:
selecting one of a plurality of standard care plans based on the service user information using a selection rule;
The information processing device according to claim 1, characterized in that: The standard care plan selection section includes:
selecting one of a plurality of standard care plans based on the service user information using the learned model;
The information processing device according to claim 1, characterized in that: a learning unit that trains the trained model;
The information processing device according to claim 3, further comprising: The standard care plan update department is
Evaluating each of the standard care plan and the modified care plan based on a first viewpoint as the predetermined viewpoint ,
updating the standard care plan by using a care plan whose evaluation result satisfies a first condition among the standard care plan and the modified care plan as the care plan selected based on the predetermined viewpoint ;
The information processing device according to claim 1 or 2, characterized in that: The standard care plan update department is
Evaluating the user based on a second viewpoint as the predetermined viewpoint ,
updating the standard care plan by using a care plan used by a user whose evaluation result satisfies a second condition among the standard care plan and the modified care plan as the care plan selected based on the predetermined viewpoint ;
The information processing device according to claim 1 or 2, characterized in that: The standard care plan update department is
Evaluating the care service content included in each of the standard care plan and the modified care plan based on a third viewpoint as the predetermined viewpoint ,
Among the standard care plan and the modified care plan, a care plan whose evaluation result includes care service content that satisfies a third condition is used as the care plan selected based on the predetermined viewpoint to update the standard care plan. ,
The information processing device according to claim 1 or 2, characterized in that: a service user information acquisition unit that acquires service user information including information indicating the status of the service user who uses the care service;
a standard care plan selection unit that selects one of the plurality of standard care plans and presents it to the user based on the service user information;
a modified care plan generation unit that generates a modified care plan obtained by modifying the standard care plan presented to the user through an operation of the user;
a standard care plan update unit that updates each standard care plan by referring to the modified care plan;
Equipped with
The standard care plan update department is
Evaluating each of the standard care plan and the modified care plan based on a first viewpoint,
updating the standard care plan using a care plan whose evaluation result satisfies a first condition among the standard care plan and the modified care plan;
An information processing device characterized by: a service user information acquisition unit that acquires service user information including information indicating the status of the service user who uses the care service;
a standard care plan selection unit that selects one of the plurality of standard care plans and presents it to the user based on the service user information;
a modified care plan generation unit that generates a modified care plan obtained by modifying the standard care plan presented to the user through an operation of the user;
a standard care plan update unit that updates each standard care plan by referring to the modified care plan;
Equipped with
The standard care plan update department is
Evaluating the user based on a second viewpoint,
updating the standard care plan using a care plan used by a user whose evaluation result satisfies a second condition among the standard care plan and the modified care plan;
An information processing device characterized by: a service user information acquisition unit that acquires service user information including information indicating the status of the service user who uses the care service;
a standard care plan selection unit that selects one of the plurality of standard care plans and presents it to the user based on the service user information;
a modified care plan generation unit that generates a modified care plan obtained by modifying the standard care plan presented to the user through an operation of the user;
a standard care plan update unit that updates each standard care plan by referring to the modified care plan;
Equipped with
The standard care plan update department is
Evaluating the care service content included in each of the standard care plan and the modified care plan based on a third viewpoint,
updating the standard care plan using a care plan that includes care service content whose evaluation result satisfies a third condition among the standard care plan and the modified care plan;
An information processing device characterized by: A method performed by one or more processors, the method comprising:
the one or more processors acquiring service user information including information indicating the status of the service user of the care service;
the one or more processors selecting one of the plurality of standard care plans and presenting it to the user based on the service user information;
the one or more processors generating a modified care plan by modifying the standard care plan presented to the user by the user's operation;
the one or more processors updating each standard care plan with reference to the modified care plan ;
In the standard care plan updating step, the one or more processors, for each standard care plan,
Among the one or more modified care plans generated from the standard care plan and the standard care plan, a care plan selected based on a predetermined viewpoint is set as the updated standard care plan, or
A care plan that combines part or all of the care plan selected based on a predetermined viewpoint from among the one or more modified care plans generated from the standard care plan, and part or all of the standard care plan. , a method for updating said standard care plan . A method performed by one or more processors, the method comprising:
the one or more processors acquiring service user information including information indicating the status of the service user who uses the care service;
the one or more processors selecting one of the plurality of standard care plans and presenting it to the user based on the service user information;
the one or more processors generating a modified care plan by modifying the standard care plan presented to the user by the user's operation;
the one or more processors updating each standard care plan with reference to the modified care plan;
In the standard care plan updating step, the one or more processors:
Evaluating each of the standard care plan and the modified care plan based on a first viewpoint,
A method of updating the standard care plan using a care plan whose evaluation result satisfies a first condition among the standard care plan and the modified care plan. A method performed by one or more processors, the method comprising:
the one or more processors acquiring service user information including information indicating the status of the service user who uses the care service;
the one or more processors selecting one of the plurality of standard care plans and presenting it to the user based on the service user information;
the one or more processors generating a modified care plan by modifying the standard care plan presented to the user by the user's operation;
the one or more processors updating each standard care plan with reference to the modified care plan;
In the standard care plan updating step, the one or more processors:
Evaluating the user based on a second viewpoint,
A method of updating the standard care plan using a care plan used by a user whose evaluation result satisfies a second condition among the standard care plan and the modified care plan. A method performed by one or more processors, the method comprising:
the one or more processors acquiring service user information including information indicating the status of the service user who uses the care service;
the one or more processors selecting one of the plurality of standard care plans and presenting it to the user based on the service user information;
the one or more processors generating a modified care plan by modifying the standard care plan presented to the user by the user's operation;
the one or more processors updating each standard care plan with reference to the modified care plan;
In the standard care plan updating step, the one or more processors:
Evaluating the care service content included in each of the standard care plan and the modified care plan based on a third viewpoint,
A method of updating the standard care plan using a care plan that includes care service content whose evaluation result satisfies a third condition among the standard care plan and the modified care plan. A program for causing a computer to function as the information processing apparatus according to claim 1 or 2, the program for causing the computer to function as each of the units. A program for causing a computer to function as the information processing apparatus according to claim 8, the program for causing the computer to function as each of the units. A program for causing a computer to function as the information processing apparatus according to claim 9, the program for causing the computer to function as each of the units. A program for causing a computer to function as the information processing apparatus according to claim 10, the program for causing the computer to function as each of the units.

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