JP7426688B2 - Information processing system, information processing program, information processing device, and information processing method - Google Patents

Description

The present invention relates to an information processing system, an information processing program, an information processing device, and an information processing method.

In recent years, in the logistics industry, the amount of packages handled through electronic commerce (EC) has increased, and the level of service required has also increased. On the other hand, the situation of chronic labor shortage continues. Therefore, there is an urgent need to improve operational efficiency and enable flexible responses.

Patent Document 1 describes a visit management system that aims to increase the possibility of meeting at a visit by communicating between a driver (delivery person) and a delivery destination. However, communication between multiple drivers regarding delivery destinations is not possible.

International Publication No. 2015/092860

The present invention provides an information processing system, an information processing program, an information processing device, and an information processing method that can create an appropriate chat room according to a case.

The information processing system according to the present invention includes:
A chat room creation means for creating a chat room related to the case, the members of which are a plurality of case candidates selected based on case-related information about the case and a plurality of case candidates related information about a plurality of case candidates. and,
a plurality of information presenting means for presenting the chat room to the selected plurality of job candidates;
It is characterized by having the following.

According to the present invention, an appropriate chat room can be created according to the case.

1 is a diagram showing a schematic configuration of an information processing system according to a first embodiment. FIG. 2 is a diagram showing a schematic configuration of a driver terminal according to the first embodiment. FIG. 2 is a diagram showing a schematic configuration of an administrator terminal according to the first embodiment. 1 is a diagram showing a schematic configuration of a server according to a first embodiment. FIG. FIG. 3 is a diagram illustrating an example of a case database according to the first embodiment. FIG. 3 is a diagram showing an example of a driver database according to the first embodiment. FIG. 2 is a sequence diagram illustrating an example of a processing operation between an administrator terminal and a server of the information processing system according to the first embodiment. 7A is a sequence diagram showing an example of processing operations between the administrator terminal and the server of the information processing system according to the first embodiment, following FIG. 7A. FIG. FIG. 7B is a sequence diagram showing an example of processing operations between the administrator terminal and the server of the information processing system according to the first embodiment, following FIG. 7B. 7C is a sequence diagram showing an example of processing operations between the driver terminal and the server of the information processing system according to the first embodiment, following FIG. 7C. FIG. 3 is a screen example of an instruction menu displayed on the administrator terminal according to the first embodiment. 3 is an example of a screen for selecting driver selection criteria displayed on the administrator terminal according to the first embodiment. It is an example of a screen of a chat room displayed on the administrator terminal according to the first embodiment. It is an example of a chat room screen displayed on the driver terminal according to the first embodiment. It is an example of a chat room screen displayed on the driver terminal according to the first embodiment. FIG. 3 is a diagram showing a schematic configuration of an administrator terminal according to a modification of the first embodiment. FIG. 7 is a sequence diagram illustrating an example of a processing operation between an administrator terminal and a server of the information processing system according to a modification of the first embodiment. 14A is a sequence diagram illustrating an example of a processing operation between an administrator terminal and a server of an information processing system according to a modification of the first embodiment, following FIG. 14A. FIG. It is an example of a screen displayed on the administrator terminal according to a modification of the first embodiment. FIG. 2 is a diagram showing a schematic configuration of an information processing system according to a second embodiment. FIG. 7 is a sequence diagram illustrating an example of processing operations between a shipper terminal and a server in the information processing system according to the second embodiment. FIG. 17A is a sequence diagram showing an example of a processing operation between a shipper terminal and a server of the information processing system according to the second embodiment, following FIG. 17A. FIG. 3 is a diagram showing a schematic configuration of an information processing system according to a third embodiment. FIG. 3 is a diagram showing a schematic configuration of a server according to a third embodiment. FIG. 7 is a diagram illustrating an example of a case database according to a third embodiment. It is a figure showing an example of a participation candidate database concerning a 3rd embodiment. FIG. 7 is a sequence diagram showing an example of processing operations between a mobile terminal and a server of an information processing system according to a third embodiment. 22A is a sequence diagram showing an example of processing operations between the mobile terminal and the server of the information processing system according to the third embodiment, following FIG. 22A. FIG. It is an example of a chat room screen displayed on the mobile terminal according to the third embodiment. It is an example of a chat room screen displayed on the mobile terminal according to the third embodiment.

Hereinafter, first to third embodiments of the present invention will be specifically described with reference to the drawings.

(First embodiment)
First, with reference to FIG. 1, a schematic configuration of an information processing system 1 according to a first embodiment will be described. This information processing system 1 includes a plurality of driver terminals (portable terminals) 10, an administrator terminal 20, a server 30, and a network 40.

The driver terminal 10 is an information processing device carried by the driver (driver, worker) of the cargo delivery truck T, and transmits information such as the driver's location information and work status to the server 30. This driver terminal 10 is, for example, a mobile terminal such as a smartphone, a tablet terminal, or a notebook computer.

As shown in FIG. 1, the driver terminal 10 and the server 30 are communicably connected to each other via a network 40 such as the Internet. Note that the network 40 may be either a wired line or a wireless line, and the type and form of the line does not matter.

The administrator terminal 20 is a terminal used by the administrator of the delivery company. The administrator terminal 20 is, for example, a desktop computer, a notebook computer, a tablet terminal, a smartphone, or the like. The administrator terminal 20 is used, for example, to request a job (in this embodiment, delivery of a package) to a driver based on job-related information received from the server 30.

Here, "case-related information" refers to information related to a case. In this embodiment, the project-related information is information related to the delivery of the package, such as the name and location of the package delivery destination (address, latitude/longitude information, etc.), scheduled work time, commission (unit price), etc. be.

As shown in FIG. 1, the administrator terminal 20 is connected to the server 30 so that they can communicate with each other. Note that the number of administrator terminals 20 is not limited to one, and a plurality of administrator terminals may be provided.

As will be explained in detail later, the server 30 selects a plurality of drivers based on the case-related information and the plurality of mover-related information, and creates a chat room related to the case, with the selected drivers as members. Here, "moving person-related information" is information about moving people, and in this embodiment, it is information about drivers (driver-related information).

This driver-related information includes, for example, driver identification information (driver ID, name) and driver terminal information (driver terminal ID, location information). The driver-related information may include driver attribute information such as skills and experience. In addition, driver attribute information includes information on work status (currently working or not), desired conditions (matching conditions such as desired rate), activity area (Kanto, Kansai, etc.), number of undelivered items, total work time, etc. May include.

Next, detailed configurations of each of the driver terminal 10, administrator terminal 20, and server 30 will be explained in order.

<Driver terminal>
With reference to FIG. 2, details of the driver terminal 10 carried by the driver of the delivery truck T will be described.

The driver terminal 10 includes a control section 11, a communication section 12, a storage section 13, an operation input section 14, a display section 15, and a positioning section 16.

The control unit 11 includes an information acquisition unit 111 that acquires various information via the operation input unit 14 and the like, and an information presentation unit 112 that controls the display unit 15 and presents information to the driver. The information presentation section 112 may control not only the display section 15 but also the audio output means (speaker) included in the driver terminal 10 to present information to the driver.

In this embodiment, each part of the control unit 11 is realized by a processor in the driver terminal 10 executing a predetermined program. Note that at least a portion of each section of the control section 11 may be realized by hardware.

The communication unit 12 is an interface for transmitting and receiving information to and from the server 30 via the network 40. Note that the driver terminal 10 may transmit and receive information to and from other driver terminals 10 and the administrator terminal 20 via the communication unit 12.

The storage unit 13 stores data transmitted and received via the communication unit 12. In addition, the storage unit 13 may store a program executed by the control unit 11 and data necessary for processing by the program. The storage unit 13 is configured by a storage device such as a semiconductor memory (SSD or the like) or a hard disk.

The operation input unit 14 is an interface for the user of the driver terminal 10 to input information, and is, for example, an information input means such as a touch panel, a keyboard, a mouse, a microphone (built-in microphone, etc.).

The display unit 15 is a video display means such as a liquid crystal display or an organic EL display, and displays various information to the user of the driver terminal 10. Note that when the display section 15 is a touch panel, the display section 15 may also serve as the operation input section 14.

The positioning unit 16 measures and obtains the current position of the driver terminal 10, and is configured by positioning means such as GPS (Global Positioning System) and WiFi positioning, and measures the current position of the driver terminal 10.

The information acquisition unit 111 of the control unit 11 acquires information input by the driver via the operation input unit 14 (messages to the administrator or other drivers, driver attribute information, etc.). In addition, the information acquisition unit 111 acquires various information transmitted from the server 30 and other driver terminals 10 via the communication unit 12.

The information acquisition unit 111 acquires position information of the driver terminal 10 via the positioning unit 16. The acquired position information is transmitted to the server 30 and stored in a driver database (case candidate database) 332, which will be described later. Note that even when the positioning section 16 is not installed in the driver terminal 10 or when the positioning section 16 is not in a usable state, the information acquisition section 111 uses a WiFi router that is communicably connected to the driver terminal 10. Location information may also be acquired from other electronic devices such as.

<Administrator terminal>
Next, with reference to FIG. 3, details of the administrator terminal 20 used by the administrator of the delivery company will be described.

The administrator terminal 20 includes a control section 21 , a communication section 22 , a storage section 23 , an operation input section 24 , and a display section 25 .

The control unit 21 includes an information acquisition unit 211 that acquires various information via the operation input unit 24 and the like, and an information presentation unit 212 that controls the display unit 25.

The information acquisition unit 211 acquires driver selection criteria (case candidate selection criteria) selected by the administrator, which will be described later. Further, the information acquisition unit 211 may receive case-related information input by the administrator via the operation input unit 24.

The information presentation unit 212 may control not only the display unit 25 but also the audio output means (speaker) included in the administrator terminal 20 to present information to the administrator.

In this embodiment, each part of the control unit 21 is realized by a processor in the administrator terminal 20 executing a predetermined program. Note that at least a portion of each section of the control section 21 may be realized by hardware.

The communication unit 22 is an interface for transmitting and receiving information to and from the server 30 via the network 40. The administrator terminal 20 may send and receive information to and from a plurality of driver terminals 10 via the communication unit 22.

The storage unit 23 stores data transmitted and received via the communication unit 22. In addition, the storage unit 23 may store programs executed by the control unit 21 and data necessary for processing by the programs. The storage unit 23 is configured by a storage device such as a semiconductor memory (SSD or the like) or a hard disk.

The operation input unit 24 is an interface for the user of the administrator terminal 20 to input information, and is, for example, an information input means such as a keyboard, a mouse, a touch panel, a microphone (built-in microphone, etc.).

The display unit 25 is a video display means such as a liquid crystal display or an organic EL display, and displays various information to the user (administrator) of the administrator terminal 20. Note that when the display section 25 is a touch panel, the display section 25 may also serve as the operation input section 24.

<Server>
Next, with reference to FIG. 4, details of the server 30 that creates chat rooms and the like will be described.

The server 30 includes a control section 31, a communication section 32, and a storage section 33.

The control unit 31 includes an information acquisition unit 311 , an individual information generation unit 312 , a route search unit 313 , a member selection unit 314 , a chat room creation unit 315 , and a member update unit 316 . In this embodiment, each part of the control unit 31 is realized by a processor within the server 30 executing a predetermined program.

Note that at least a portion of each section of the control section 31 may be realized by hardware. Further, in this embodiment, the server 30 is configured as one information processing device, but the information processing system 1 is not limited to this, and the information processing system 1 has a plurality of servers that can communicate with each other, and these servers cooperate. In this way, the function of the server 30 may be fulfilled.

Details of each part of the control section 31 will be explained below.

The information acquisition unit 311 acquires information transmitted from the driver terminal 10 and the administrator terminal 20 via the communication unit 32. For example, the information acquisition unit 311 acquires the matter and driver selection criteria sent from the administrator terminal 20. Further, the information acquisition unit 311 searches the database stored in the storage unit 33 and acquires desired case-related information, driver-related information, and the like.

The individual information generation unit 312 generates individual information unique to each driver. In this embodiment, this individual information is information for determining whether or not the driver can accept the job. For example, the individual information includes travel route information obtained by the route search unit 313 (travel route to the position related to the case, travel time, travel distance, etc.). In addition, the individual information may include information unique to the driver, such as the number of undelivered items and total working hours. When the individual information includes movement route information, the individual information generation unit 312 generates the individual information based on the position related to the case included in the case related information and the current position of the driver (driver terminal 10) included in the driver related information. generate.

The route search unit 313 uses the route network database 333 in the storage unit 33 to search for a travel route from the driver's current location to the location related to the case (collection location, delivery destination, etc.) and generates travel route information. This travel route information includes information such as travel time and tolls (for example, expressway tolls) in addition to the travel route. Note that the route search unit 313 is not limited to being provided in the server 30, but may be provided in another server (route search server) communicably connected to the server 30.

The member selection unit 314 selects a plurality of drivers who will become members of the chat room. The member selection unit 314 selects a plurality of drivers (case candidates) from a driver database 332 that stores a plurality of driver-related information based on driver selection criteria. When the driver selection criterion is "closest order", the member selection unit 314 selects multiple members in descending order of travel distance from the current location to the location related to the matter based on the individual information generated based on the matter-related information and the driver-related information. Select the driver. Further, when the driver selection criterion is the response evaluation order, the member selection unit 314 selects a plurality of drivers based on the response evaluation information included in the driver-related information.

The number of drivers selected by the member selection unit 314 may be a predetermined number, a number designated by the administrator, or a number depending on the content of the case.

The chat room creation section 315 creates a chat room whose members are the plurality of drivers selected by the member selection section 314. This chat room is created for each case.

The member update unit 316 updates the members selected by the member selection unit 314 (adds or deletes members). For example, the member update unit 316 updates the members of the chat room according to a member update request received from the administrator terminal 20. Alternatively, the member updating unit 316 may add members according to the amount of time that has passed since the chat room was displayed.

The communication unit 32 is an interface for transmitting and receiving information between the driver terminal 10 and the administrator terminal 20.

The storage unit 33 stores data transmitted and received via the communication unit 32. In addition, the storage unit 33 may store a program executed by the control unit 31 and data necessary for processing by the program. The storage unit 33 is configured by a storage device such as a semiconductor memory (SSD or the like) or a hard disk. Note that the storage unit 33 may be provided in another server communicatively connected to the server 30.

The storage unit 33 stores a case database 331, a driver database 332, and a route network database 333.

The case database 331 is a database that stores information related to a plurality of cases. FIG. 5 shows an example of the case database 331 according to this embodiment. In this example, a case ID, delivery destination name, delivery destination location, scheduled work time, and fee are stored for each case. In addition, the case-related information may include the name and location of the pickup location, and desired conditions for the driver in charge (for example, response history).

The driver database 332 is a database that stores a plurality of driver-related information. FIG. 6 shows an example of the driver database 332 according to this embodiment. In this example, driver identification information (ID, name), driver terminal information (ID, location information), and driver attribute information are stored for each driver. The driver attribute information includes work status (currently working or not), skills/experience, and desired conditions (matching conditions). In addition, the driver attribute information may include evaluations (response evaluations) by related parties (shippers, recipients, managers, etc.).

The route network database 333 is a database used when the route search unit 313 executes a route search, and includes road network information as route network information. Information on a road network is expressed by a combination of data on nodes on the road network representation, such as intersections, and data on links, which are road sections between the nodes. Note that the road network information may have separate data for each means of transportation, or may set a cost for each means of transportation in the link.

The storage unit 33 may include a map information database, a POI (Point of Interest) information database, and a timetable information database. The map information database is mainly used for map display or point search (for example, latitude and longitude search). The POI information database is a database of POI information including location information, name information, etc. of points, and is mainly used for point searches (for example, free keyword searches and category searches), point settings for route search conditions, and the like. The timetable information database is used when performing a route search that takes into consideration the timetables of public transportation such as trains and buses (mainly used in the third embodiment).

<Operation of the information processing system according to the first embodiment>
Next, an example of the operation of the information processing system according to the first embodiment will be described with reference to sequence diagrams in FIGS. 7A to 7D. It is assumed that the matter is registered in advance in the matter database 331 of the server 30 from the administrator terminal 20.

The control unit 21 of the administrator terminal 20 determines whether a matter has been selected (step S1). To select a case, the administrator can input the case identification information (case name, case number, etc.) into the administrator terminal 20, or select the collection location or This is done by selecting the delivery destination, etc.

If a case is selected (S1: Yes), the administrator terminal 20 transmits a case ID for identifying the case selected in step S1 to the server 30 (step S2). Then, the server 30 receives the case ID (step S3).

The information acquisition unit 311 of the server 30 searches the case database 331 using the received case ID as a key, and acquires case-related information corresponding to the case ID (step S4). Thereafter, the server 30 transmits the acquired case-related information to the administrator terminal 20 (step S5).

The administrator terminal 20 receives matter-related information from the server 30 (step S6). The administrator terminal 20 displays an instruction menu based on the case-related information received from the server 30 on the display unit 25 (step S7). FIG. 8 shows a part of the instruction menu screen displayed on the administrator terminal 20. In FIG. 8, a position related to an item is selected on the map using a pin P, and an instruction menu M1 is displayed together with the pickup location (N logistics center) and address in a balloon format.

As shown in FIG. 8, the instruction menu M1 includes instruction menus such as "Search for nearby workers," "Go here," and "Go here (chat)." Here, "Search nearby workers" is a menu for searching and displaying a list of workers (drivers) near the location related to the project, and "Go here" is a menu that allows the administrator to This is a menu for specifying a driver and making a delivery request. "Go here (chat)" is a menu for chatting between multiple drivers and deciding who will be in charge of the project (chat delivery request).

The control unit 21 of the administrator terminal 20 determines whether a chat delivery request has been made (step S8). In the instruction menu M1 of FIG. 8, when "Go here (chat)" is selected, it is determined that a chat delivery request has been made.

When a chat delivery request is made (S8: Yes), the display section 25 of the administrator terminal 20 displays a plurality of driver selection criteria (Step S9). That is, the information presentation section 212 controls the display section 25 to display a plurality of driver selection criteria. FIG. 9 shows a screen example of the selection criteria menu M2 displayed on the administrator terminal 20. The selection criteria menu M2 includes "order of proximity", "order of movement time", "order of additional delivery time", and "order of response evaluation". Here, "in order of nearness" indicates that drivers are selected in order of their current location being closest to the location related to the job. "Order of travel time" indicates that drivers are selected in order of shortest travel time from the driver's current location to the location related to the job. "Additional delivery time order" indicates that drivers are selected in order of delivery time added by taking on a job (in other words, in order of driver load). "Order of response evaluation" indicates that drivers are selected in descending order of response evaluation. The user of the administrator terminal 20 selects a desired selection time order from among these driver selection criteria displayed on the display unit 25.

The control unit 21 of the administrator terminal 20 determines whether the driver selection criterion has been selected by the administrator (step S10). In this step, it is determined whether a driver selection criterion has been selected from the selection criterion menu M2.

When the driver selection criteria are selected (S10: Yes), the administrator terminal 20 transmits the driver selection criteria together with the case ID to the server 30 (Step S11). Then, the server 30 receives the case ID and driver selection criteria (step S12).

After that, the individual information generation unit 312 of the server 30 generates individual information for each driver (step S13). This individual information is generated, for example, as follows. First, the route search unit 313 uses the position related to the case included in the case-related information corresponding to the case ID received from the administrator terminal 20 and the current position of the driver terminal included in the driver-related information in the driver database 332. to search for a travel route from the current location to the location related to the case, and generate travel route information including travel distance and travel time. Then, the individual information generation unit 312 generates individual information based on the generated movement route information. For example, individual information is generated by combining information included in travel route information (such as travel distance) and information included in driver-related information (such as number of undelivered items).

Note that the individual information generation unit 312 may use the moving route information as is as individual information.

Further, the individual information generation unit 312 may generate a delivery schedule for each driver as individual information. In this case, individual information is generated based on a delivery schedule registered in advance in a database (eg, driver database 332). The individual information may be the delivery schedule in the database as is, or may be the delivery schedule (updated delivery schedule) when the case is accepted.

The generation of individual information as described above may be performed for all drivers included in the driver database 332, or may be performed only for drivers extracted based on predetermined criteria. In the latter case, the driver for which individual information is generated may be extracted based on information such as the activity area included in the driver attribute information. For example, the individual information generation unit 312 may extract drivers whose activity area includes the location of the case-related information, and generate individual information only about the extracted drivers.

After the individual information is generated as described above, the member selection unit 314 selects a plurality of drivers from the driver database 332 based on the driver selection criteria received in step S12 and the individual information generated in step S13. is selected (step S14). For example, when the driver selection criterion is "in order of closest distance", a predetermined number of drivers are selected in order of shortest distance traveled by referring to the travel distance included in the individual information.

Next, the chat room creation unit 315 creates a chat room whose members are the plurality of drivers selected in step S14 (step S15). In this step, information (chat room information) necessary for displaying the chat room on the driver terminal 10 and the administrator terminal 20 is generated.

Next, the server 30 transmits the chat room information generated in step S15 to the administrator terminal 20 (step S16). The administrator terminal 20 receives the chat room information transmitted from the server 30 (step S17), and displays the chat room on the display unit 25 using the received chat room information (step S18).

FIG. 10 is an example of a chat room screen displayed on the administrator terminal 20 in step S18. On the left side of the screen, the "Talk List" tab is selected, and multiple chat rooms (chat rooms #1 to #5) that have been created are displayed. Note that if the "Contacts" tab is selected, a list of the driver's contacts will be displayed.

In the area to the right of the center of the screen in FIG. 10, details (chat content) of the chat room selected by the administrator (here, chat room #1) are displayed. Members other than the user (Driver A, Driver B, and Driver C) are displayed at the top of the chat room. In this example, there are four members of the chat room: the administrator, driver A, driver B, and driver C. Further, on the screen shown in FIG. 10, a message from the administrator ([Emergency dispatch] Please go to "N Logistics Center") is displayed in a speech bubble in the chat room.

In the screen shown in FIG. 10, the search box SB is used to search for a driver or a chat room by inputting the name of the driver or the name of the chat room. The message box MB and message sending button B1 are used by the administrator to send a message to the members of the chat room.

Subsequently, the server 30 transmits the individual information generated in step S13 and the chat room information generated in step S15 to the driver terminal 10 of the driver selected in step S14 (step S19).

The driver terminals 10 of the selected drivers each receive chat room information and individual information from the server 30 (step S20).

Each driver terminal 10 notifies that it has been invited to the chat room by push notification or the like, and displays the chat room and individual information on the display unit 15 using the information received from the server 30 (step S21). In addition, in this step, the information presentation unit 112 of the driver terminal 10 presents the individual information corresponding to the driver terminal 10 from among the plurality of individual information generated in step S13 to the chat room.

FIG. 11 shows a chat room screen (left figure) and an enlarged view of a speech balloon (right figure) displayed on a certain driver terminal 10 in step S21. In addition to the administrator's message ([Emergency dispatch] Please go to N Logistics Center), the balloon contains individual information specific to the driver (travel time/distance, number of undelivered items, total work time). Displayed.

The "work time" in the message is the time required to complete the job, and is common to each driver terminal 10. Note that the work time may be calculated individually taking into consideration the skill and experience of the driver, and the calculated time may be displayed.

The "location information" in the message is displayed in a selectable manner, and when pressed by the driver, the location information of the project (address, map, travel route from the current location, etc.) is displayed. Note that in the present application, "push" refers to an operation that can be performed via the operation input unit 14, such as a tap, touch, click, double click, swipe, or voice input.

Note that the travel route from the current location to the location related to the matter may be displayed as the individual information. The travel route may be displayed graphically on the map or in text.

On the screen of FIG. 11, when the driver presses "Accept" in the speech bubble, a message indicating that the driver has accepted the job is sent to and displayed on the administrator terminal 20 and other driver terminals 10. Furthermore, by inputting a message in the message box MB and pressing the message transmission button B1, the input message is transmitted to the administrator terminal 20 and other driver terminals 10 and displayed.

FIG. 12 shows the chat room screen displayed on driver terminal 10 of driver C after some time has passed since the screen shown in FIG. On this screen, in response to the manager's dispatch request, Driver A reports on the current work situation (``It's tough because we still have to unload the cargo.''), and Driver B describes his own situation and experience (``I'm in the vicinity. However, the roads around here are complicated and I'm not sure if I can get there right away.'' Driver C stated that he could accept requests for a ride. In this way, drivers narrowed down based on their relationship with the project, such as the driver's current location and the location related to the project, can freely exchange information in the chat room, and the driver who will ultimately undertake the delivery (case handler) It is determined.

Additionally, ride requests displayed in the chat room will also display individual information specific to each driver, such as travel time and distance. Therefore, each driver can communicate freely with other drivers after understanding the relationship between themselves and the project (ease of accepting the project), and can quickly and appropriately decide whether to accept the project. As a result, it can be expected that suitable candidates will be determined autonomously.

If multiple drivers respond that they can take on the case, the drivers may continue to communicate with each other to determine the final handler, or the administrator may request each driver from the administrator terminal 20. A message may be sent to the terminal 10 and the person responsible may be determined.

In addition, the driver terminal 10 displays a list of multiple chat room summaries (chat room names, etc.), and by selecting one, the driver can view the details of the chat room (chat rooms as shown in Figures 11 and 12). screen) may be displayed on the display unit 15. In this case, the chat room summary may be displayed in order of priority (for example, in order of urgency), in order of high match rate with the driver selection criteria, or in order of match with the driver's desired conditions. The items may be displayed in descending order of matching rate.

As explained above, according to the first embodiment, multiple drivers are automatically selected based on the driver selection criteria selected by the administrator, and a chat room for each case is created with the selected drivers as members. Created. The created chat room is then displayed on each of the driver terminals 10 of the selected drivers. In this way, it is possible to create an appropriate chat room according to the case, and as a result, drivers can autonomously and efficiently decide who will respond to the case, and they can respond quickly and flexibly to urgent cases. You can take it.

Additionally, from the perspective of the delivery company, the administrator can simultaneously approach multiple drivers selected according to predetermined driver selection criteria for delivery requests, and the selected drivers can also If you communicate with the user and determine that you can accept the project, you can announce your acceptance of the project with one tap (pressing "Accept"). Therefore, it becomes possible to significantly improve business efficiency.

Further, according to the first embodiment, by displaying individual information specific to the driver in the job request message in the chat room, the driver can easily understand the travel time etc. and can accept the job. Be able to quickly make decisions about whether or not

In addition, in the above sequence, after generating individual information, members of the chat room are selected, but if individual information is not required for member selection (for example, when the driver selection criteria is based on response evaluation order), individual information is not required. Chat room members may be selected based on driver selection criteria prior to generation. Furthermore, in this case, generation of individual information is not essential, and individual information may not be generated.

Further, the individual information may be used only by the member selection unit 314 to select members of the chat room, and may not be displayed on the driver terminal 10 of each member.

Further, the member selection unit 314 may select a plurality of drivers based on the matching rate between the conditions (unit price, etc.) included in the job-related information and the conditions (desired conditions) included in the driver-related information.

Furthermore, although chat room members are automatically selected in this embodiment, the administrator may add or delete drivers after creating the chat room. For example, after inputting and searching a driver name in the search box SB in FIG. 10, the driver is added to the members of the chat room by pressing an add button (not shown) displayed together with the searched driver. Such a member update operation is performed by the member update unit 316 of the server 30 by transmitting a member update request from the administrator terminal 20 to the server 30.

Further, in this embodiment, all drivers selected by the member selection unit 314 are made initial members of the chat room, but the present invention is not limited to this. For example, the chat room creation unit 315 makes some of the multiple drivers selected by the member selection unit 314 (drivers selected in descending order of matching rate with the driver selection criteria, etc.) as initial members of the chat room, and then The updating unit 316 may sequentially add the remaining drivers to the members of the chat room depending on the time that has passed since the chat room was displayed. For example, if 10 drivers are selected by the member selection unit 314, a chat room is created with 5 of them as initial members, and each time a predetermined time elapses, a predetermined number of remaining drivers are added to the chat room. Add to.

Further, in the present embodiment, the plural pieces of individual information generated by the individual information generation unit 312 are displayed only on the corresponding driver terminal 10, but this is not limited to this, and all the generated individual information can be selected. The information may be displayed on each of the driver terminals 10 of a plurality of drivers who have been assigned.

<Modification of the first embodiment (manual selection of driver)>
In the first embodiment described above, chat room members were automatically selected based on driver selection criteria selected by the administrator. In contrast, in this modification, the administrator selects chat room members from among the drivers arranged according to the driver selection criteria.

FIG. 13 shows a schematic configuration of an administrator terminal according to this modification. The difference from the administrator terminal explained in FIG. 3 is that the control section 21 further includes a sorting section 213. The sorting unit 213 sorts the plurality of driver-related information based on the driver selection criteria selected by the administrator.

In this modification, the driver terminal 10 has the same configuration as the driver terminal described in the first embodiment. The server 30 may have the same configuration as the first embodiment, but the member selection section 314 may be omitted.

<Operation of the information processing system according to the modification of the first embodiment>
Next, an example of the operation of the information processing system according to this modification will be described with reference to the sequence diagrams of FIGS. 14A and 14B. Note that the processing up to displaying the matter menu M1 on the administrator terminal 20 (that is, steps S1 to S7 in FIG. 7A) is the same in this modification, so the processing after that will be explained.

The control unit 21 of the administrator terminal 20 determines whether a chat delivery request has been made (step S31). In the aforementioned instruction menu M1 of FIG. 8, when "Go here (chat)" is selected, it is determined that a chat delivery request has been made.

If a chat delivery request is made (S31: Yes), the administrator terminal 20 transmits the case ID together with the driver request to the server 30 (step S32), and the server 30 receives the case ID and the driver request (step S33). .

Upon receiving the matter ID and driver request, the information acquisition unit 311 of the server 30 acquires a plurality of pieces of driver-related information from the driver database 332 (step S34). The number of driver-related information acquired in this step may be a predetermined number, a number specified by the administrator, or a number depending on the content of the case. Alternatively, the plurality of pieces of driver-related information acquired in this step may be extracted from the driver database 332 using driver attribute information such as activity area. For example, driver-related information of a driver whose activity area includes the location of the case-related information (extracted based on the received case ID) may be extracted.

Next, the individual information generation unit 312 of the server 30 generates individual information for each driver in the driver-related information acquired in step S34 (step S35). The details of this step are the same as those of step S13 described above, so a detailed explanation will be omitted. Thereafter, the server 30 associates the plurality of pieces of driver-related information acquired in step S34 with the plurality of pieces of individual information generated in step S35, and transmits them to the administrator terminal 20 (step S36).

Then, the administrator terminal 20 receives a plurality of driver-related information and a plurality of individual information associated with each driver-related information (step S37). Then, the administrator terminal 20 displays a list of the driver-related information in association with the individual information on the display unit 25 (step S38). FIG. 15 shows an example of a screen displayed on the administrator terminal 20 in step S38. In this example, driver-related information displayed in areas A1 and A2 and individual information displayed in area A3 are displayed in association with each other. If you select the "Room Selection" tab on the screen, a list of one or more created chat rooms will be displayed.

Then, the control unit 21 of the administrator terminal 20 determines whether the driver selection criterion has been selected (step S39). In the case of the screen example shown in FIG. 15, it is determined whether a driver selection criterion is selected from the pull-down menu PM. Note that the selection of the driver selection criteria is not limited to the pull-down menu format, but may also be a check box selection format. In this case, multiple driver selection criteria may be selected.

When the driver selection criterion is selected (S39: Yes), the sorting unit 213 of the administrator terminal 20 sorts the plurality of driver-related information based on the driver selection criterion (Step S40). For example, if "closest order" is selected as the driver selection criterion, driver-related information is sorted in descending order of travel distance. Then, the administrator terminal 20 displays a list of the rearranged driver-related information (and individual information) on the display unit 25 (step S41). The administrator views the sorted driver-related information and selects chat room members. In the case of the screen example shown in FIG. 15, the administrator selects the members of the chat room by checking the checkbox CB.

The control unit 21 of the administrator terminal 20 determines whether an instruction to create a chat room has been given (step S42). In the case of the screen example shown in FIG. 15, it is determined whether the chat room creation button B2 has been pressed. Note that if a message has been input in the message box MB, it may be determined that the chat room creation instruction has been given when the message transmission button B1 has been pressed.

When the chat room creation instruction is given (S42: Yes), the IDs of multiple drivers selected by the administrator are sent to the server 30 along with the chat room creation request (step S43), and the server 30 sends the IDs of multiple drivers selected by the administrator and A chat room creation request is received (step S44).

Next, the chat room creation unit 315 of the server 30 creates a chat room whose members are the plurality of drivers received in step S44 (step S45). In this step, chat room information necessary for displaying the chat room on the driver terminal 10 is generated.

The subsequent processing flow is the same as the processing described in the first embodiment (step S16 (FIG. 7C) to step S21 (FIG. 7D)), so a description thereof will be omitted.

As described above, in the modification of the first embodiment, the administrator selects chat room members from among the drivers sorted based on the driver selection criteria. The chat room is then displayed on each of the driver terminals 10 of the selected drivers. As a result, effects similar to those of the first embodiment can be obtained.

In addition, as another modification of the first embodiment, in step S14 (FIG. 7C), the member selection unit 314 of the server 30 transmits the selected driver to the administrator terminal 20, and the administrator selects the driver from the selected driver in the chat room. Members may be selected, and the server 30 may create a chat room with the drivers selected by the administrator as members.

(Second embodiment)
Next, a second embodiment of the present invention will be described. In the first embodiment, the manager of the delivery company makes a delivery request to the driver, but in the second embodiment, the shipper makes a delivery request directly to the driver. The second embodiment will be described below, focusing on the differences from the first embodiment.

FIG. 16 shows a schematic configuration of an information processing system 1A according to the second embodiment. The information processing system 1A includes a plurality of driver terminals (portable terminals) 10A, a shipper terminal 20A, a server 30A, and a network 40.

The driver terminal 10A has the same configuration as the first embodiment, so a description thereof will be omitted.

The shipper terminal 20A is a terminal used by a shipper who requests delivery of a package, and is communicably connected to the driver terminal 10A and the server 30A via the network 40. The shipper terminal 20A is, for example, a desktop computer, a notebook computer, a tablet terminal, a smartphone, or the like. Note that, as shown in FIG. 16, normally, a plurality of shipper terminals 20A are connected to the server 30A via the network 40.

The consignor terminal 20A receives delivery request information (weight/size, number of packages, pickup location, delivery destination, etc.) input by the consignor. In this step, the shipper terminal 20A also receives driver selection criteria. Note that the configuration of the shipper terminal 20A is similar to the configuration of the administrator terminal 20 described with reference to FIG. 3.

The server 30A creates a chat room based on the delivery request information and driver selection criteria transmitted from the shipper terminal 20A. Note that the configuration of the server 30A is similar to the configuration of the server 30 described with reference to FIG. 4.

<Operation of the information processing system according to the second embodiment>
Next, an example of the operation of the information processing system 1A according to the second embodiment will be described with reference to sequence diagrams in FIGS. 17A and 17B.

The shipper terminal 20A displays a delivery request reception screen on the display unit 25 (step S51). The shipper inputs delivery request information to the delivery request reception screen via the operation input unit 24. Delivery request information includes, for example, shipper information (name, address, contact information, etc.), delivery information (collection location, delivery destination, desired collection date and time, desired delivery date and time), package information (size, weight, number of items, etc.), etc. . Further, the shipper selects at least one driver selection criterion from the plurality of driver selection criteria displayed on the delivery request reception screen. Driver selection criteria include, for example, the lowest fare, the highest response rating, and so on. Multiple driver selection criteria may be selected.

Next, the control unit 21 of the shipper terminal 20A determines whether delivery request information (case-related information) has been input from the shipper (step S52), and if the delivery request information has been input (S52: Yes), the It is determined whether the selection criterion has been selected (step S53). If the driver selection criteria is selected (S53: Yes), the shipper terminal 20A transmits the delivery request information and driver selection criteria to the server 30A (Step S54).

The server 30A receives the delivery request information and driver selection criteria (step S55). The delivery request information received in this step may be registered in the case database 331 as case-related information.

Next, the member selection unit 314 selects a plurality of drivers from the driver database 332 based on the received driver selection criteria (step S56). For example, if the driver selection criterion is the order of lowest fare, the desired conditions of driver-related information in the driver database 332 are referred to and a predetermined number of drivers are selected in order of lowest fare. When the driver selection criterion is the order of response evaluation, the response evaluation of driver-related information in the driver database 332 is referred to, and a predetermined number of drivers are selected in descending order of response evaluation. Note that when a plurality of criteria are selected as driver selection criteria (for example, in order of lowest fare and in order of response evaluation), the member selection unit 314 selects as a member a driver that satisfies all of the criteria.

Next, the chat room creation unit 315 creates a chat room whose members are the plurality of drivers selected in step S56 (step S57). Then, the individual information generation unit 312 generates individual information for each driver (step S58). For example, as the individual information, information is generated that includes a travel route obtained by a route search based on route search conditions including the driver's current location, delivery destination, and desired delivery date and time.

After that, the server 30A transmits the chat room information generated in step S57 and the individual information generated in step S58 to the driver terminal 10A of the driver selected in step S56 (step S59). The driver terminals 10A of the selected drivers each receive chat room information and individual information from the server 30A (step S60).

The driver terminal 10A then displays the chat room and individual information on the display unit 15 using the information received from the server 30A (step S61). In this step, the information presentation unit 112 of the driver terminal 10A presents the individual information corresponding to the driver terminal 10A among the plurality of individual information generated in step S58 to the chat room.

After that, information is exchanged between the driver terminals 10A where the chat room has been opened, and when a driver accepts a delivery, an acceptance notification containing driver-related information (driver's name, contact information, etc.) about the driver is sent. It is transmitted to the shipper terminal 20A that made the request.

Note that in the above explanation, chat room information was sent only to the driver terminal 10A, but it may also be sent to the shipper terminal 20A. In this case, the shipper may not only monitor interactions between the drivers, but also send messages to the drivers for questions, confirmations, etc.

Further, when a plurality of drivers have announced that they will accept the delivery, information on the drivers who have announced that they will accept the delivery may be transmitted to the shipper terminal 20A, and the shipper may be allowed to select a driver. Alternatively, the server 30A may determine the driver who matches the driver selection criteria as the person in charge of the case, and may notify the determined driver to the shipper terminal 20A.

As described above, according to the second embodiment, multiple drivers are selected based on the driver selection criteria selected by the shipper, and a chat room with the selected drivers as members is created. In this way, it is possible to create an appropriate chat room according to the case, and as a result, it is possible to autonomously determine the appropriate driver for the shipper.

In the above description, in step S56, the server 30A selects a driver to become a member of the chat room, but the present invention is not limited to this. Members may be selected.

In addition, if you cannot select drivers to become members of the chat room without generating individual information such as travel route information, such as when the driver selection criteria is earliest delivery date and time, the step of generating individual information can be It may be executed before the selection step.

Note that in the second embodiment, the driver-related information in the driver database 332 may include identification information (name, ID, etc.) of the delivery company to which the driver belongs. Chat room members may be selected from drivers of multiple delivery companies. This allows the shipper to request a more suitable driver from among a larger number of drivers to deliver the parcel.

(Third embodiment)
Next, a third embodiment of the present invention will be described. The first and second embodiments are embodiments from the viewpoint of logistics such as delivery of packages, but the third embodiment is an embodiment from a viewpoint other than logistics (non-logistics). Specifically, in this embodiment, candidates to participate in the drinking party are narrowed down based on predetermined criteria, and a chat room is created in which the narrowed down candidates are members.

FIG. 18 shows a schematic configuration of an information processing system 1B according to the third embodiment. The information processing system 1B includes a plurality of mobile terminals 10B, a server 30B, and a network 40.

The mobile terminal 10B is a terminal carried by a candidate for participation, and has the same configuration as the driver terminals 10 and 10A described above. This mobile terminal 10B is, for example, a mobile terminal such as a smartphone, a tablet terminal, or a notebook computer.

The server 30B is communicatively connected to the plurality of mobile terminals 10B via the network 40. This server 30B includes a control section 31, a communication section 32, and a storage section 33, as shown in FIG. The control unit 31 and the communication unit 32 are the same as the server 30 described in the first embodiment, so a detailed explanation will be omitted.

The storage unit 33 stores a case database 331A, a participant candidate database (case candidate database) 332A, and a route network database 333A.

FIG. 20 shows an example of the case database 331A of the third embodiment. This case database 331A is a database that stores a plurality of pieces of case-related information regarding the case (drinking party). In the example of FIG. 20, the case ID, meeting place (name, position), meeting time (start time of the drinking party), and number of participants (number of participants desired by the organizer) are stored for each case. The name of the meeting place may be the name of the shop where the drinking party is held (for example, Izakaya A), or the name of the place where the people meet in advance (for example, the west exit of B station). The information indicating the location of the meeting place (case location information) may be the address or name of the meeting place, or may be latitude/longitude information, etc.

FIG. 21 shows an example of the participant candidate database 332A. This participating candidate database 332A is a database that stores information related to a plurality of participating candidates. In this example, the participant candidate related information includes identification information (ID and name of the participant candidate), mobile terminal information (ID and location information of the participant candidate's mobile terminal), and attribute information. Here, the location information of the mobile terminal is participant candidate location information indicating the location of the participant candidate. Attribute information of potential participants includes a record of participation in drinking parties and desired conditions for participation (venue, budget, etc.). In addition, the attribute information may include information such as gender, age, address, and occupation.

The route network database 333A of the third embodiment includes transportation network information as route network information so that travel routes using public transportation can be searched. This transportation network information is network information of public transportation facilities, and is information that defines public transportation networks such as trains, buses, and airplanes. The transportation network information further includes route information, timetable information, fare information, etc. of transportation facilities as information on the public transportation network.

<Operation of the information processing system according to the third embodiment>
Next, an example of the operation of the information processing system 1B according to the third embodiment will be described with reference to the sequence diagrams of FIGS. 22A and 22B.

First, the control unit 11 of the secretary's mobile terminal 10B displays a chat room creation request screen on the display unit 15 (step S71). Via this creation request screen, the secretary inputs meeting place, meeting time, number of people, etc. as case-related information, and also inputs participant selection criteria. Examples of the participant selection criteria include that the travel time from the participant candidate's current location to the meeting place is less than or equal to a predetermined time.

Next, the control unit 11 of the secretary's mobile terminal 10B determines whether a request to create a chat room has been made (step S72). For example, if a chat room creation button (not shown) displayed on the creation request screen is pressed, it is determined that a chat room creation request has been made.

When a chat room creation request is made (S72: Yes), the input case-related information, participant selection criteria, and chat room creation request are transmitted to the server 30B (step S73).

After receiving the matter-related information, participant selection criteria, and chat room creation request from the mobile terminal 10B (step S74), the server 30B stores the received matter-related information in the matter database 331A (step S75).

After that, the individual information generating unit 312 of the server 30B generates individual information for each participating candidate (step S76). More specifically, individual information for determining whether a participating candidate will participate in the drinking party is generated for each participating candidate. The individual information is generated, for example, as follows. First, the route search unit 313 of the server 30B moves from the current location based on the location (meeting place) and meeting time related to the project included in the project-related information and the current location of the mobile terminal information in the participant candidate database 332A. Then, a route that will arrive at the meeting place before the meeting time is searched to generate travel route information. The travel route information includes, for example, departure time, arrival time, means of travel, travel time, and fare. Then, the individual information generation unit 312 generates individual information based on the generated movement route information. For example, individual information is generated by combining travel route information and information included in participant candidate related information (participation results, etc.). Alternatively, the individual information generation unit 312 may use the movement route information as the individual information as it is.

The generation of individual information as described above may be performed for all participating candidates included in the participating candidate database 332A, or may be performed for participating candidates extracted based on predetermined criteria. In the latter case, the participating candidates for which individual information is to be generated may be extracted based on the participating candidate related information. For example, it is possible to extract participating candidates who have a participation record and generate individual information only about the extracted participating candidates.

After the individual information is generated as described above, the member selection unit 314 of the server 30B selects candidate candidates based on the participant selection criteria received in step S74 and the individual information generated in step S76. A plurality of participating candidates are selected from the database 332A (step S77). For example, when the participant selection criterion is "in order of shortest travel time", the member selection unit 314 refers to the travel time in the individual information and selects a predetermined number of candidate participants in order of shortest travel time. Alternatively, the member selection unit 314 may select all or some of the participating candidates whose arrival time at the meeting place is before the meeting time (that is, who can arrive at the meeting place before the meeting time) as members. .

Next, the chat room creation unit 315 of the server 30B creates a chat room whose members are the plurality of participating candidates selected in step S77 (step S78). In this step, chat room information necessary for displaying the chat room on the mobile terminal 10B is generated.

Next, the server 30B transmits the individual information generated in step S76 and the chat room information generated in step S78 to the mobile terminal 10B of the participant candidate selected in step S77 (step S79). .

Then, the mobile terminals 10B of the selected participating candidates each receive chat room information and individual information from the server 30B (step S80). Then, each mobile terminal 10B displays the chat room and individual information on the display unit 15 using the information received from the server 30B (step S81). In step S81, the information presentation unit 112 of the mobile terminal 10B presents the individual information corresponding to the mobile terminal 10B among the plurality of individual information generated in step S76 in the chat room.

FIG. 23 is a screen example of the chat room displayed on the mobile terminal 10B of the selected participant candidate in step S81. In addition to the message from member A (secretary) of the chat room, individual information (travel time, fare) unique to the participating candidate is displayed in the speech bubble. The "travel route" and "meeting place" in the message are displayed in a selectable manner. When the user selects "Travel Route", the details of the travel route (departure time, arrival time, means of transportation, transfer, etc.) are displayed, and when the user selects "Meeting Point", a map and address of the meeting place are displayed. .

On the screen shown in Figure 23, when a participating candidate presses the "Apply for Participation" button in the speech bubble, a message is sent to the mobile terminal 10B of the organizer and other participating candidates to the effect that the participating candidate will participate in the drinking party. Ru. Moreover, the participating candidate can also send the inputted message to the secretary and other participating candidates' mobile terminals 10B by inputting a message into the message box MB and pressing the message sending button B1.

FIG. 24 shows another screen example of the chat room displayed on the mobile terminal 10B after a while from the screen shown in FIG. 23. On this screen, each participant candidate declares whether or not he/she will participate in the drinking party in response to the secretary's participation request. In this way, the participants of the drinking party are determined by the participants who have been narrowed down based on their relationship with the project and who freely communicate with the organizer and other participants in the chat room.

Furthermore, the invitation displayed in the chat room displays individual information unique to each candidate, such as travel time, so each candidate can quickly and appropriately decide whether to participate in the drinking party. be able to.

Note that when the number of people wishing to participate reaches the number of participants (the "number of people" in the matter-related information), the server 30B may send a message to each mobile terminal 10B of the candidate participants to the effect that participation is closed.

As explained above, according to the third embodiment, multiple participant candidates are automatically selected based on the participant selection criteria selected by the user of a certain mobile terminal 10B (the organizer of the drinking party). A chat room is created whose members are potential participants. Then, a chat room is displayed on each of the mobile terminals 10B of the plurality of selected participating candidates. In this way, an appropriate chat room can be created according to the case, and smooth communication can be achieved between the secretary and candidate participants and among the candidate participants through the chat room.

Furthermore, by displaying individual information specific to the candidate for participation in the participation request message in the chat room, the candidate for participation can easily and quickly decide whether or not he or she can participate in the drinking party.

Note that, as described in the first embodiment, if individual information is not required for member selection (for example, when the participant selection criteria is based on participation performance order), the participant selection criteria is used before generating the individual information. Chat room members may be selected based on: Further, in this case, generation of individual information is not essential, and it is not necessary to generate individual information.

Furthermore, after creating the chat room, the secretary may add potential participants who will become members of the chat room. Further, as in a modification of the first embodiment, the secretary may select members of the chat room from among the participating candidates sorted based on the participant selection criteria.

In the third embodiment, participation in a drinking party was explained as an example, but the "case" is not limited to participation in a drinking party, but may be participation in various gatherings or events.

The three embodiments and modifications according to the present invention have been described above. In the present invention, a "proposal" is not limited to delivery of luggage by a driver or participation in an event such as a drinking party, but can also be anything that involves a person with a mobile terminal moving to a location related to the project. Bye. In addition, project candidate-related information such as driver-related information and participant candidate-related information includes location related to the project, such as delivery destination and drinking party location, as well as non-location information such as delivery fees, scheduled work time, and meeting time. It may be information.

Note that at least a part of the components in the servers 30, 30A, and 30B may be located in the mobile terminals 10, 10A, and 10B, respectively.

Moreover, at least a part of the information processing system described in the embodiments described above may be configured with hardware or may be configured with software. When configured with software, a program that implements at least some of the functions of the information processing system may be stored in a recording medium such as a flexible disk or CD-ROM, and may be read and executed by a computer. The recording medium is not limited to a removable one such as a magnetic disk or an optical disk, but may also be a fixed recording medium such as a hard disk device or memory. Alternatively, a program that implements at least some of the functions of the information processing system may be distributed via a communication line (including wireless communication) such as the Internet. Furthermore, the program may be distributed in an encrypted, modulated, or compressed state via a wired or wireless line such as the Internet, or stored in a recording medium.

Furthermore, a program that implements at least some of the functions of the information processing system may be distributed via a communication line (including wireless communication) such as the Internet. Furthermore, the program may be distributed in an encrypted, modulated, or compressed state via a wired or wireless line such as the Internet, or stored in a recording medium.

Furthermore, the information processing system may be operated by one or more information processing devices. When using a plurality of information processing devices, one of the information processing devices may be a computer, and the computer may execute a predetermined program to realize the function as at least one means of the information processing system.

Based on the above description, those skilled in the art may be able to imagine additional effects and various modifications of the present invention, but aspects of the present invention are not limited to the individual embodiments described above. . Various additions, changes, and partial deletions are possible without departing from the conceptual idea and gist of the present invention derived from the content defined in the claims and equivalents thereof.

1, 1A, 1B Information processing system 10, 10A Driver terminal 10B Mobile terminal 11 Control unit 111 Information acquisition unit 112 Information presentation unit 12 Communication unit 13 Storage unit 14 Operation input unit 15 Display unit 16 Positioning unit 20 Administrator terminal 20A Shipper terminal 21 Control unit 211 Information acquisition unit 212 Information presentation unit 213 Sorting unit 22 Communication unit 23 Storage unit 24 Operation input unit 25 Display unit 30, 30A, 30B Server 31 Control unit 311 Information acquisition unit 312 Individual information generation unit 313 Route search unit 314 Member selection section 315 Chat room creation section 316 Member update section 32 Communication section 33 Storage section 331, 331A Case database 332 Driver database 332A Participant candidate database 333, 333A Route network database 40 Networks A1, A2, A3 Area B Baggage B1 Message transmission Button B2 Chat room creation button CB Check box M1 Instruction menu M2 Selection criteria menu MB Message box P Pin PM Pull-down menu SB Search box T Delivery truck

Claims (20)

A chat room creation means for creating a chat room related to the case, the members of which are a plurality of case candidates selected based on case-related information about the case and a plurality of case candidates related information about a plurality of case candidates. and,
Generate individual information unique to the project candidate based on movement route information generated from the project related information and the project candidate related information, or the project is the delivery of a package by a delivery truck and the project candidate If the person is a delivery truck driver, individual information generation means for generating the individual information based on the number of undelivered items, total business hours, or delivery schedule of the driver;
information presentation means for presenting the chat room to the selected job candidate and presenting individual information of the job candidate in the chat room ;
An information processing system comprising: an information acquisition means for acquiring project candidate selection criteria;
Member selection means for selecting a plurality of project candidates from a project candidate database storing information related to the plurality of project candidates based on the project candidate selection criteria;
Furthermore,
2. The information processing system according to claim 1 , wherein the chat room creation means creates a chat room whose members are the plurality of job candidates selected by the member selection means. The member selection means selects the plurality of project candidates based on movement route information generated from a position related to the project included in the project related information and a position of the project candidate included in the project candidate related information. 3. The information processing system according to claim 2 , wherein the information processing system selects a person. The member selection means selects the plurality of project candidates based on a matching rate between a condition included in the project related information and a condition included in the project candidate related information. The information processing system according to item 2 . 5. The information processing system according to claim 2 , further comprising member updating means for updating the members of the chat room after the chat room is created. The chat room creation means makes some of the plurality of job candidates selected by the member selection means initial members of the chat room,
6. The information processing system according to claim 5 , wherein the member updating unit sequentially adds remaining job candidates to the members of the chat room according to the time that has passed since the chat room was displayed. an information acquisition means for acquiring project candidate selection criteria;
a sorting means for sorting a plurality of job candidate-related information based on the job candidate selection criteria;
another information presentation means for selectively displaying the sorted information related to the plurality of job candidates;
Furthermore,
The chat room creation means is characterized in that it creates a chat room whose members are job candidates from a plurality of job candidate related information selected from the sorted job candidate related information. The information processing system according to claim 1 . The criteria for selecting candidates for the project include the order of distance from the location related to the project, the order of shortest travel time from the driver's current location to the location related to the project, the order of the shortest delivery time added by accepting the project, and 8. The information processing system according to claim 2 , wherein the information processing system is at least one of the highest response evaluations of drivers. 8. The information processing system according to claim 2 , wherein the information acquisition means is provided in a manager terminal used by a manager of the delivery company. The information processing system according to any one of claims 2 to 7 , wherein the information acquisition means is provided in a shipper terminal used by the shipper. 8. The information processing system according to claim 1, wherein the matter is participation in an event, and the matter candidate is a candidate for participation in the event. Any one of claims 2 to 6 , wherein the member selection means selects all or some of the project candidates who can arrive at the location related to the project by the meeting time as members of the chat room. 12. The information processing system according to claim 11 . An information processing program executed on a terminal device communicably connected to a server,
The server is
A chat room creation means for creating a chat room related to the case, the members of which are a plurality of case candidates selected based on case-related information about the case and a plurality of case candidates related information about a plurality of case candidates. and,
Generate individual information unique to the project candidate based on movement route information generated from the project related information and the project candidate related information, or the project is the delivery of a package by a delivery truck and the project candidate when the person is a driver of a delivery truck, an individual information generating means for generating the individual information based on the number of undelivered items, total business hours, or delivery schedule of the driver ,
The information processing program causes the computer to
An information processing program for presenting the chat room to the selected job candidate and causing the chat room to function as an information presentation means for presenting individual information of the job candidate . computer,
A chat room creation means for creating a chat room related to the case, the members of which are a plurality of case candidates selected based on case-related information about the case and a plurality of case candidates related information about a plurality of case candidates. ,and
Generate individual information unique to the project candidate based on movement route information generated from the project related information and the project candidate related information, or the project is the delivery of a package by a delivery truck and the project candidate when the person is a delivery truck driver, individual information generation means for generating the individual information based on the number of undelivered items, total business hours, or delivery schedule of the driver;
An information processing program that functions as An information processing system consisting of a plurality of communicably connected computers,
A chat room creation means for creating a chat room related to the case, the members of which are a plurality of case candidates selected based on case-related information about the case and a plurality of case candidates related information about a plurality of case candidates. and,
Generate individual information unique to the project candidate based on movement route information generated from the project related information and the project candidate related information, or the project is the delivery of a package by a delivery truck and the project candidate If the person is a delivery truck driver, individual information generation means for generating the individual information based on the number of undelivered items, total business hours, or delivery schedule of the driver;
information presentation means for presenting the chat room to the selected job candidate and presenting individual information of the job candidate in the chat room ;
In order to function an information processing system equipped with
An information processing program for causing at least one of the computers to function as at least one of the means. In order to cause the information processing system according to any one of claims 1 to 12 to function by a plurality of communicably connected computers,
An information processing program for causing one of the computers to function as at least one of each means in the information processing system according to any one of claims 1 to 12 . An information processing program for causing a computer to function as at least one of each means in the information processing system according to any one of claims 1 to 12 . By multiple information processing devices that are communicably connected,
A chat room creation means for creating a chat room related to the case, the members of which are a plurality of case candidates selected based on case-related information about the case and a plurality of case candidates related information about a plurality of case candidates. and,
Generate individual information specific to the project candidate based on the travel route information generated from the project related information and the project candidate related information, or the project is the delivery of a package by a delivery truck and the project candidate If the person is a delivery truck driver, individual information generation means for generating the individual information based on the number of undelivered items, total business hours, or delivery schedule of the driver;
Information presenting means for presenting the chat room to the selected job candidate and presenting individual information of the job candidate in the chat room ;
In order to configure an information processing system equipped with
An information processing device comprising at least one of the above means. computer,
A chat room creation means for creating a chat room related to the case, the members of which are a plurality of case candidates selected based on case-related information about the case and a plurality of case candidates related information about a plurality of case candidates. ,
Generate individual information unique to the project candidate based on movement route information generated from the project related information and the project candidate related information, or the project is the delivery of a package by a delivery truck and the project candidate If the person is a delivery truck driver, individual information generation means for generating the individual information based on the number of undelivered items, total business hours, or delivery schedule of the driver, and sending the chat room to the selected case candidate. an information processing program for functioning as an information presentation means for presenting individual information of the candidate for the job in the chat room ; The chat room creation means creates a chat room related to the item whose members are a plurality of item candidates selected based on item-related information regarding the item and a plurality of item candidate-related information regarding the plurality of item candidates. Steps to create and
The individual information generating means generates individual information specific to the job candidate based on the travel route information generated from the job related information and the job candidate related information, or the job is to deliver the package by a delivery truck. and when the job candidate is a delivery truck driver, generating the individual information based on the number of undelivered cases, total work time, or delivery schedule of the driver;
information presenting means presenting the chat room to the selected job candidate and presenting individual information of the job candidate in the chat room ;
An information processing method comprising:

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