JP7429601B2 - management system - Google Patents

Description

The present invention relates to a management system and a management terminal.

The change machine is provided with a function of setting a standard value of money to be prepared as change. In the following, the money prepared as change will be referred to as "reserves," and its standard value will be referred to as "standard stock." For example, when the amount of reserve money stored in the change machine becomes less than the standard amount, the shortage amount is manually replenished into the change machine.
Patent Document 1 discloses that a receipt with a QR (=Quick Response) code printed thereon representing the shortfall in reserves stored in the change machine is output from a POS (=Point Of Sales) register connected to the change machine. , a money management system is described in which the insufficient amount can be withdrawn by reading the QR code of the receipt with a deposit/withdrawal machine.

JP2016-91485A

By the way, the POS register is located inside the sales floor, while the deposit/withdrawal machine used for withdrawing the missing amount is located at the back of the store called the back office. For this reason, on-site employees move the receipt with the QR code (registered trademark) printed on it representing the insufficient amount from the POS register to the deposit/withdrawal machine, and then transfer the coins output from the deposit/withdrawal machine to the change machine. It is necessary to move to the location and replenish it. In addition, if the staff working at the back of the store patrols the sales floor and collects receipts from each POS register with a QR code printed on them that indicates the amount of money left in the change machine's reserve, the distance traveled is even longer. Become.

An object of the present invention is to reduce the burden on a worker regarding the management of the state of a managed system.

The invention according to claim 1 includes: an operation display section used for displaying device information indicating information on current amount in stock by denomination and inputting operations ; and a control section controlling the display of the operation display section. a money processing system , an imaging device that is provided in the same space as the money processing system and that captures an image of the device information displayed on the operation display unit as part of an imaging range , and is communicably connected to the imaging device. and a management terminal that acquires image data including the device information captured by the imaging device.
In the invention according to claim 2 , the money processing system includes a reference amount storage unit that stores a reference amount, and a difference amount that compares the reference amount and the current amount of money for each denomination and calculates a difference. The management system according to claim 1 , further comprising a calculation section, wherein the control section causes the operation display section to display information related to the difference calculated by the difference calculation section as the device information.
In the invention according to claim 3 , the management terminal compares a storage unit that stores a reference amount of the money processing system with a current amount of money by denomination acquired from the device information . 2. The management system according to claim 1 , further comprising: a difference calculation unit that calculates a difference.
According to a fourth aspect of the invention, the management terminal further includes notification means for notifying when the current amount of money in the money processing system is less than or equal to a predetermined amount of money or more than a predetermined amount of money. A management system according to any one of claims 1 to 3 .
The invention according to claim 5 provides a money processing system comprising: a display unit that displays information related to current balance as device information; and a control unit that controls display on the display unit; and a management terminal that is communicatively connected to the imaging device and acquires the device information imaged by the imaging device, The management terminal includes replenishment information related to money replenished to the system, and the management terminal includes a withdrawal means for withdrawing money, a withdrawal information storage means for storing withdrawal information withdrawn by the withdrawal means, and a withdrawal information storage means for storing withdrawal information withdrawn by the withdrawal means. The management system further includes comparison means for comparing withdrawal information and the replenishment information.
In the invention according to claim 6 , the device information includes information specifying the money processing system that displays the device information, and the withdrawal information includes information indicating to which money processing system the withdrawal is made. information, and the comparison means determines the withdrawal amount to be compared based on information identifying the money processing system included in the withdrawal information and information identifying the money processing system included in the replenishment information. 6. The management system according to claim 5 , wherein the management system specifies the information and the supplementary information.
The invention according to claim 7 is characterized in that the management terminal has a withdrawal means for withdrawing the difference calculated by the difference calculation unit. The management system according to claim 4 depending on claim 2 or claim 4 depending on claim 3 .
In the invention according to claim 8 , the device information includes collection information related to money collected from the money processing system, and the management terminal includes a depositing means for depositing money, and a depositing means for depositing money by the depositing means. 8. The management system according to claim 1 , further comprising a deposit information storage means for storing deposit information, and a comparison means for comparing the deposit information and the collection information. .
The invention according to claim 9 provides a money processing system comprising: a display unit that displays information related to current balance as the device information; and a control unit that controls display on the display unit; It has an imaging device that captures the displayed device information, and a management terminal that is communicably connected to the imaging device and acquires the device information captured by the imaging device, and the device information is transmitted to the device. The management terminal includes information specifying the money processing system that displays the information and collection information related to the money collected from the money processing system , and the management terminal displays the information specifying the money processing system from which the money was collected. It has a reception means for accepting input, a deposit means for depositing money, a deposit information storage means for storing deposit information deposited by the deposit means, and a comparison means for comparing the deposit information and the collection information. The deposit information includes information identifying the money processing system accepted by the accepting means, and the comparing means includes information identifying the money processing system included in the collection information and information included in the deposit information. This is a management system that specifies the collection information and deposit information to be compared based on the information specifying the money processing system.
The invention according to claim 10 is the management system according to any one of claims 1 to 9 , characterized in that the device information includes information regarding an abnormality in the money processing system .
The invention according to claim 11 is characterized in that the device information includes information indicating that money has been collected from the money processing system. It is a management system.
The invention according to claim 12 is the management system according to claim 5 or 8 , wherein the management terminal further includes comparison result storage means for storing comparison results of the comparison means.
The invention according to claim 13 is the management system according to claim 5 or 8 , wherein the management terminal further includes notification means for notifying the comparison result of the comparison means .

Advantageous Effects of Invention According to the present invention, it is possible to reduce the burden on a worker in managing the state of a managed system.

1 is a diagram illustrating a schematic configuration example of an in-store system built in a store such as a supermarket. It is a figure showing an example of an external appearance composition of a change machine. FIG. 2 is a diagram illustrating a configuration example of a control system of a change machine used in Embodiment 1. FIG. FIG. 2 is a diagram illustrating a configuration example of a control system of a monitoring server used in the first embodiment. It is a diagram showing an example of the external configuration of a depositing and dispensing machine. FIG. 2 is a diagram illustrating a configuration example of a control system of a depositing and dispensing machine used in the first embodiment. It is a figure conceptually explaining the flow of processing when a shortage of reserves occurs in the change machine. FIG. 3 is a diagram illustrating an overview of processing operations executed by the in-store system in the first embodiment. It is a figure explaining an example of the management screen displayed on the display operation part of a deposit/withdrawal machine. It is a figure conceptually explaining the flow of processing when collecting reserves from a change machine. FIG. 7 is a diagram illustrating an overview of other processing operations executed by the in-store system in the first embodiment. It is a figure explaining another example of the management screen displayed on the display operation part of a deposit/withdrawal machine. FIG. 3 is a diagram illustrating a configuration example of a control system of a monitoring server used in Embodiment 2. FIG. FIG. 7 is a diagram illustrating an overview of processing operations executed by the in-store system in Embodiment 2. FIG. FIG. 7 is a diagram illustrating a configuration example of a control system of a change machine used in Embodiment 3; It is a figure explaining the example of composition regarding the control system of the depositing and dispensing machine used in Embodiment 3. FIG. 7 is a diagram illustrating an overview of processing operations executed by the in-store system in Embodiment 3; FIG. 7 is a diagram illustrating a POS register connected to a change machine in Embodiment 4. 12 is a diagram showing an example of a schematic configuration of an in-store system in Embodiment 5. FIG. It is a figure explaining the example of composition regarding the control system of the depositing and dispensing machine used in Embodiment 5. FIG. 7 is a diagram illustrating a configuration example of a control system of a monitoring server used in Embodiment 5. FIG.

Hereinafter, embodiments will be described in detail with reference to the accompanying drawings.
<Embodiment 1>
<System configuration>
FIG. 1 is a diagram showing a schematic configuration example of an in-store system 1 constructed in a store such as a supermarket.
The in-store system 1 shown in FIG. 1 is configured across a sales floor 10 and a back office 20.
In the sales floor 10, there are arranged a change machine 11, a surveillance camera 12 whose imaging range includes the display section of the change machine 11, a POS register (not shown) connected to the change machine 11, and the like.
The change machine 11 and a POS register (not shown) are arranged in pairs. Incidentally, the surveillance camera 12 is connected to the in-store network 30 and uploads image data in real time.

The back office 20 includes a monitoring server 21 to which image data transmitted from the monitoring camera 12 is uploaded, a deposit/withdrawal machine 22 that communicates with the monitoring server 21, and the like.
The in-store network 30 in this embodiment is composed of, for example, a LAN (Local Area Network) cable. However, part of the in-store network 30 may be a wireless LAN.
The change machine 11 in this embodiment is an example of a managed system. The surveillance camera 12 in this embodiment is an example of an imaging device, and the deposit/withdrawal machine 22 is an example of a management terminal. Further, the system including the surveillance camera 12 and the deposit/withdrawal machine 22 in this embodiment is an example of a management system.

FIG. 2 is a diagram showing an example of the external configuration of the change machine 11.
The change machine 11 shown in FIG. 2 includes an operation display section 111, a coin receiving section 112 into which coins accepted from customers are inserted, a coin dispensing section 113 into which coins as change are dispensed, and banknotes accepted from customers. There are provided a bill receiving section 114 into which bills are inserted, a bill dispensing section 115 from which bills as change are dispensed, and a collection cassette 116 used when collecting sales proceeds. Although not shown in FIG. 2, the change machine 11 can be attached with a coin roll storage section for storing coins packaged in a bar shape.
For example, a POS register (not shown) is placed on the top surface of the change machine 11. When a POS register is placed on the top surface of the change machine 11, the POS register is placed so as not to cover the operation display section 111 and the coin receiving section 112. The change machine 11 and the POS register are connected by a communication cable (not shown).

FIG. 3 is a diagram illustrating a configuration example of a control system of change machine 11 used in the first embodiment.
The change machine 11 used in this embodiment includes a control section 110 that controls the operation of the change machine 11, and a processing device connected to the control section 110.
FIG. 3 shows an operation display section 111, a coin receiving section 112, a coin dispensing section 113, a bill receiving section 114, a bill dispensing section 115, a change storage section 117, a communication section 118, and a storage section 119 as an example of the processing device. There is.
The operation display unit 111 is configured with, for example, a touch panel, and is used for providing information and inputting operations. In the case of this embodiment, the operation display section 111 is also used to display a QR code indicating the amount of reserve shortage. The operation display section 111 is an example of a display section.

The coin receiving unit 112 feeds out the received coins one by one onto a conveyance path, identifies the coin denomination, authenticity, etc., and counts the deposited amount.
The coin payout unit 113 pays out coins out of the amount instructed to be paid out from the POS register.
The banknote receiving unit 114 feeds out the received banknotes one by one onto a conveyance path, identifies the denomination of the banknotes, authenticity, etc., counts the deposited amount, and the like.
The banknote dispensing unit 115 executes the dispensing of banknotes out of the amount of money instructed to be disbursed from the POS register.
Hereinafter, when referring to both coins and banknotes, the term "money" will be used, and when distinguishing between the two, "coins" and "banknotes" will be used.

The change storage section 117 is provided within the housing of the change machine 11, and stores deposited coins and reserve funds stored in advance.
The collection cassette 116 is detachably attached to the housing.
The communication unit 118 is a communication device used for communication with a POS register (not shown). Communication unit 118 in this embodiment is not connected to in-store network 30.
The storage unit 119 is constituted by a non-volatile storage device such as a hard disk drive, and stores therein amount data 119A of currency stored as reserves, reference amount data 119B, and the like. The amount data 119A is updated every time one transaction is completed. The transaction here includes, for example, specifying the product to be sold and paying its price. The reference amount data 119B provides a reference value of reserves to be stored in the change machine 11. The storage unit 119 here is an example of a reference balance storage unit.

The control unit 110 includes a CPU (=Central Processing Unit), a ROM (=Read Only Memory) in which BIOS (=Basic Input Output System), etc. are stored, and a RAM (=Random Access Memory) used as a work area. have.
The control unit 110 is a so-called computer, and realizes various functions through execution of programs.
The control unit 110 in this embodiment includes a difference calculation unit 110A that calculates the difference between the amount data 119A and the standard amount data 119B, a replenishment amount calculation unit 110B that calculates the amount replenished as a reserve, and A collection amount calculation unit 110C that calculates the amount collected from the aircraft, and information such as the amount missing from the standard amount, the amount exceeding the standard amount, the amount replenished as a reserve, the amount collected from the own aircraft, etc. It functions as a QR code generation section 110D that generates a QR code, and a display control section 110E that displays the generated QR code and other information on the operation display section 111.
Note that the functional units shown in FIG. 3, that is, the difference calculation unit 110A, the replenishment amount calculation unit 110B, the collection amount calculation unit 110C, the QR code generation unit 110D, and the display control unit 110E, are examples of functions executed by the control unit 110. .

The difference calculation unit 110A in this embodiment calculates the difference between the amount of money data 119A representing the current amount of money in stock and the standard amount of money data 119B representing the standard amount of money each time a transaction is completed.
In the case of this embodiment, the difference is calculated each time a transaction is completed, but the difference is may be calculated. Further, the difference calculation unit 110A may calculate the difference at a predetermined time, or may calculate the difference in accordance with an instruction from a staff member.
The difference may be obtained by subtracting the standard amount data 119B from the amount data 119A, or by subtracting the amount amount data 119A from the standard amount data 119B. In the former case, if the calculated difference is negative, the absolute value of the difference represents the insufficient amount. On the other hand, in the latter case, if the calculated difference is positive, the difference represents the amount of money that is insufficient. Hereinafter, these will be collectively referred to as the "deficit amount." In the case of this embodiment, the reference amount in stock is set for each denomination. Note that the amount in stock or the standard amount in stock may be defined by the number of coins for each denomination.

The replenishment amount calculation unit 110B calculates, for example, the difference between the amount data 119A before and after replenishment as the amount of replenished money (hereinafter also referred to as "replenishment amount"). The replenishment amount here is the total amount of money replenished. However, the replenishment amount may be calculated by denomination. Note that the replenishment amount may be specified by the number of coins for each denomination. Note that the replenishment amount is not limited to the amount input manually, but may be the amount counted by the change machine 11 during the replenishment process or the number of coins for each denomination.
The collected amount calculation unit 110C calculates, for example, the difference between the amount of money data 119A before and after collection as the amount of collected money (hereinafter also referred to as "recovered amount"). The collected amount here is the total amount of collected money. However, the amount recovered may be calculated by denomination. Note that the collection amount may be specified by the number of coins for each denomination. Note that the collection amount is not limited to the amount input manually, but may be the amount counted by the change machine 11 during the collection process or the number of coins for each denomination.

When the difference calculated by the difference calculation unit 110A represents a shortage of reserve funds, the QR code generation unit 110D in this embodiment expresses information representing the shortfall by denomination, information identifying the own machine, etc. Generate a QR code. The information representing the amount of shortage by denomination, etc. may be the number of denominations that are short of the standard amount in stock.
In addition, when the number of coins stored in the change storage unit 117 exceeds a reference value indicating that the change storage unit 117 is nearly full (i.e., near full), the QR code generation unit 110D generates a A QR code is generated that expresses information such as the excess amount, information identifying the own aircraft, etc. The information representing the excess amount by denomination, etc. may be the number of denominations exceeding near full.
Furthermore, when the reserve fund is replenished, the QR code generation unit 110D generates a QR code expressing the replenishment amount, information identifying the own aircraft, and the like.
Further, when the reserve money is collected, the QR code generation unit 110D generates a QR code that expresses the collected amount, information identifying the own machine, and the like.

When the QR code is generated, the display control unit 110E in this embodiment displays the latest generated QR code on the operation display unit 111.
For example, the display of the QR code indicating the insufficient amount continues until the money is replenished. The display of the QR code representing the replenishment amount continues, for example, until a predetermined time has elapsed after the money was replenished. Note that the display of the QR code representing the excess amount continues until, for example, the money is collected. Further, the display of the QR code representing the collected amount continues until, for example, a predetermined time has elapsed after the money was collected.
Note that the display of the QR code is not limited to continuous display, and may be periodically switched to another display.

FIG. 4 is a diagram illustrating a configuration example regarding the control system of the monitoring server 21 used in the first embodiment.
The monitoring server 21 in this embodiment is a so-called computer, and includes a control unit 210 that controls the operation of the monitoring camera system, and a processing device connected to the control unit 210.
Note that the surveillance camera system includes a surveillance camera 12 (see FIG. 1) and a surveillance server 21.

FIG. 4 shows a display section 211, an input section 212, a communication section 213, and a storage section 214 as an example of a processing device.
The display unit 211 includes, for example, a liquid crystal display or an organic EL (Electro Luminescent) display. The display unit 211 displays an image of image data uploaded from the surveillance camera 12 (see FIG. 1) placed in the sales floor 10 (see FIG. 1). Other information is also displayed on the display unit 211 as necessary.
The input unit 212 includes, for example, a keyboard and a mouse.

The communication unit 213 is a communication device used for communication with the in-store network 30.
The storage unit 214 is composed of a nonvolatile storage device such as a hard disk device, and stores image data 214A, QR code decoded data 214B, and the like.
The image data 214A is image data uploaded from the surveillance camera 12. The QR code decoded data 214B is character string data obtained by decoding the QR code. The QR code to be decoded is extracted from the image data 214A.

The control unit 210 includes a CPU, a ROM in which BIOS and the like are stored, and a RAM used as a work area.
The control unit 210 implements various functions through execution of programs.
The control unit 210 in this embodiment includes a QR code decoding unit 210A that decodes the received QR code, and a decoded data notification unit that notifies the deposit/withdrawal machine 22 of data obtained by decoding the QR code (hereinafter referred to as “decoded data”). 210B. QR code decoding section 210A in this embodiment is an example of a decoding section.
Note that the functional units shown in FIG. 4 are examples of functions executed by the control unit 210.

FIG. 5 is a diagram showing an example of the external configuration of the deposit/withdrawal machine 22. As shown in FIG.
The deposit/withdrawal machine 22 shown in FIG. 5 includes an operation display section 221, a coin receiving section 222 into which coins collected from the change machine 11 (see FIG. 1) are inserted, and a coin dispensing section 223 into which coins for replenishment are dispensed. There are provided a bill receiving section 224 into which bills collected from the change machine 11 are inserted, a bill dispensing section 225 where replenishment bills are dispensed, and a communication section 226 in which bills are accommodated.

FIG. 6 is a diagram illustrating a configuration example regarding the control system of the deposit/disbursement machine 22 used in the first embodiment.
The deposit/withdrawal machine 22 used in this embodiment includes a control section 220 that controls the operation of the machine itself, and a processing device connected to the control section 220.
FIG. 6 shows an operation display section 221, a coin receiving section 222, a coin dispensing section 223, a bill receiving section 224, a bill dispensing section 225, a communication section 226, and a storage section 227 as an example of the processing device.
The coin receiving section 222 and bill receiving section 224 in this embodiment are examples of depositing means, and the coin dispensing section 223 and bill dispensing section 225 are examples of dispensing means. In this sense, the deposit/withdrawal machine 22 in this embodiment is an example of a management terminal.
The operation display section 221 is composed of, for example, a touch panel, and is used for providing information and inputting operations.

The coin receiving unit 222 feeds out the coins collected from the change machine 11 (see FIG. 1) one by one onto a conveyance path, identifies the coin denomination, authenticity, etc., and counts the deposited amount.
The coin dispensing unit 223 executes dispensing of coins out of the missing money to be replenished to the change machine 11.
The banknote receiving unit 224 feeds out the banknotes collected from the change machine 11 one by one onto a conveyance path, identifies the banknote denomination, authenticity, etc., counts the deposited amount, and the like.
The banknote dispensing unit 225 executes dispensing of banknotes out of the missing money to be replenished to the change machine 11.

The communication unit 226 is a communication device used for communication with the in-store network 30. The communication unit 226 is used for communication with the monitoring server 21 (see FIG. 1).
The storage unit 227 is composed of a non-volatile storage device such as a hard disk device, and stores the deficit amount data 227A extracted from the decrypted data, the change machine specific data 227B also extracted from the decrypted data, and the amount of money withdrawn from the deposit/withdrawal machine 22. Withdrawal information 227C representing the amount of money received, replenishment reception amount information 227D representing the replenishment amount notified from the change machine 11, comparison result information between the replenishment reception amount and withdrawal amount (replenishment reception amount/withdrawal amount comparison result information) 227E, collection notification amount information 227F representing the collection notification amount notified from the change machine 11, deposit information 227G deposited into the deposit/withdrawal machine 22, comparison result information between the collection notification amount and the deposited amount (collection notification amount/deposit amount comparison Result information) 227H etc. are stored.

The shortage amount data 227A is managed for each change machine 11. In the case of this embodiment, the deficit amount data 227A is updated every time new decoded data is received for the same change machine 11. Note that the shortfall data 227A may be updated only when a change in the shortfall data 227A extracted from the decrypted data is detected.
The change machine identification data 227B is managed in association with the shortage amount data 227A.
The withdrawal information 227C is the amount of money withdrawn from the deposit/withdrawal machine 22 (hereinafter also referred to as "withdrawal amount"). The withdrawal amount is the total amount of money withdrawn. However, the withdrawal amount may be the number of coins of each denomination withdrawn or other information.

The withdrawal amount matches the shortfall amount notified from the change machine 11, for example. The shortfall amount is, for example, the total value of the shortfall amount for each denomination.
However, the shortfall amount is the difference between the amount that should be stored in the change machine 11 as a reserve fund. Therefore, the withdrawal amount may be greater than the shortfall amount notified using the QR code. For example, within the range of the number of coins that can be stored in the change machine 11 for each denomination, the withdrawal amount may be greater than the shortfall amount.
Furthermore, even when replenishing a denomination that is not in short supply, the amount to be withdrawn will be greater than the deficient amount notified from the change machine 11.

The replenishment reception amount information 227D is information regarding the replenishment amount of the reserve notified from the change machine 11 through the display of the QR code. The replenishment acceptance amount information 227D is managed for each change machine 11 that is a replenishment destination. In the following, the replenishment amount received will also be referred to as the "replenishment amount." The replenishment acceptance amount information 227D is an example of replenishment information.
The comparison result information 227E between the accepted replenishment amount and the withdrawn amount indicates whether the amount replenished to the change machine 11 (i.e., the replenishment amount) and the amount withdrawn from the deposit/withdrawal machine 22 (i.e., the withdrawal amount) match. This is information representing the result.
Originally, the replenishment amount should match the withdrawal amount. However, there is a possibility that the amounts may not match due to fraud, mistake, or other causes by the staff involved in the replenishment process. The comparison result information 227E is used to confirm whether the replenishment amount and the withdrawal amount match.

The collection notification amount information 227F is information regarding the collection notification amount of the reserves notified from the change machine 11 through the display of the QR code. The collection notification amount information 227F is managed for each change machine 11 that is the collection source. In the following, the collection notification amount is also referred to as the "collection amount." The collection notification amount information 227F is an example of collection information.
The deposit information 227G is the amount of money deposited into the deposit/withdrawal machine 22 (hereinafter also referred to as "deposit amount"). The deposit amount is the total amount of money deposited. However, the deposited amount may be the number of deposited coins of each denomination or other information.

The comparison result information between the collection notification amount and the deposited amount (collection notification amount/deposit amount comparison result information) 227H is the amount collected from the change machine 11 (i.e., the collection amount) and the amount deposited into the deposit/withdrawal machine 22 (i.e., the deposited amount). This is information indicating whether or not the amounts match.
Fundamentally, the deposited amount should also match the collected amount. However, there is a possibility that the amounts may not match due to fraud, mistakes, or other causes by the staff involved in the collection process. The comparison result information 227H is used to confirm whether the collected amount and the deposited amount match.
The storage unit 227 in this embodiment is an example of a withdrawal information storage means and also an example of a deposit information storage means. Furthermore, the storage unit 227 is also an example of comparison result storage means.

The control unit 220 includes a CPU, a ROM in which BIOS and the like are stored, and a RAM used as a work area.
The control unit 210 is a so-called computer, and realizes various functions through execution of programs.
The control unit 210 in this embodiment includes a data string analysis unit 220A that analyzes a data string as decrypted data notified from the monitoring server 21 (see FIG. The notification section 220B, the dispensing control section 220C that controls the dispensing of money by the coin dispensing section 223 and the bill dispensing section 225, and the replenishment acceptance amount / that compares the replenishment acceptance amount notified from the change machine 11 and the withdrawal amount. The withdrawal amount comparison section 220D and the deposit information acquisition section 220E, which acquires information regarding the money deposited in the coin acceptance section 222 and the bill acceptance section 224, compare the collection notification amount notified from the change machine 11 and the deposit amount. It functions as a collection notification amount/deposit amount comparison section 220F and a comparison result notification section 220G that notifies the comparison result.
Note that the functional units shown in FIG. 6 are examples of functions executed by the control unit 220. The comparison result notification section 220G here is an example of notification means.

Upon receiving the decrypted data from the monitoring server 21, the data string analysis unit 220A in this embodiment generates the missing amount data 227A and the change machine specific data 227B, or the replenishment reception amount information 227D and the change machine specific data 227B, or the collected change machine specific data 227B. Notification amount information 227F and change machine specific data 227B are output.
The content to be output varies depending on the content of the QR code captured by the surveillance camera 12. The data string analysis unit 220A in this embodiment is an example of a receiving unit.

The shortage notification unit 220B notifies the occurrence of a replenishment event when the content of the QR code indicates a shortage of reserves.
The notification in this embodiment is performed by displaying an image on the operation display section 221. For example, information identifying the occurrence of a shortage of reserves and the corresponding change machine 11 is displayed. The notification destination may be the display unit 211 (see FIG. 4) on the monitoring server 21 side.
In addition, if a mobile terminal carried by a staff member is connected to the in-store network 30, the change machine 11 corresponding to the occurrence of a shortage of reserves is specified to the mobile terminal of the staff member in charge of replenishing coins, etc. Information may be notified. Note that the notification may be made by outputting an alarm sound from a speaker (not shown), by outputting the occurrence of a shortage of reserves by voice, or by sending an email or message.

The withdrawal control unit 220C executes withdrawal of the amount specified through the deficit amount data 227A and the operation display unit 221. For withdrawals, the amount is specified for each denomination.
The replenishment acceptance amount/withdrawal amount comparison unit 220D compares the replenishment amount notified from the change machine 11 through the QR code with the amount withdrawn from the machine itself, and converts the comparison result into replenishment acceptance amount/withdrawal amount comparison result information. Output as 227E. The comparison here may be a comparison of the total amount, or a comparison of the amounts or number of coins for each denomination.
The deposit information acquisition unit 220E acquires information such as the total amount of money received through the coin accepting unit 222 and the banknote accepting unit 224, the amount for each denomination, the number of coins for each denomination, etc., and outputs it as deposit information 227G. .

The collection notification amount/deposit amount comparison unit 220F compares the collection notification amount notified through the QR code from the change machine 11 that has received the replenishment of reserves with the amount deposited in the own machine, and sends a collection notification based on the comparison result. It is output as amount/deposit amount comparison result information 227H. The comparison here may also be a comparison of the total amount, or a comparison of the amount or number of coins for each denomination. The collection notification amount/receipt amount comparison unit 220F is an example of comparison means.
The comparison result notifying unit 220G notifies the comparison result output by the replenishment acceptance amount/withdrawal amount comparison unit 220D and the comparison result output by the collection notification amount/deposit amount comparison unit 220F. The notification destination by the comparison result notification unit 220G is also the same as that by the shortage notification unit 220B. However, the recipients of this notification include not only the staff who replenished and collected reserves, but also managers.

<Flow of processing executed by the in-store system>
Below, we will explain the process when there is a shortage of reserves in the change machine 11, the process when the change machine 11 is replenished with reserves, and the process when reserves are collected from the change machine 11. .

<If a shortage of reserves occurs>
FIG. 7 is a diagram conceptually explaining the flow of processing when a shortage of reserves occurs in the change machine 11. Note that the process flow shown in FIG. 7 is also common to the process when the change machine 11 is replenished with reserves.
The surveillance camera 12 installed in the sales floor 10 includes the operation display section 111 of the change machine 11 to be monitored in its imaging range.
The change machine 11 in this embodiment displays a QR code representing the shortfall in reserves on the operation display unit 111 when it is determined that the amount remaining after the transaction is less than the reference amount.
The surveillance camera 12 always captures images of the change machine 11 to be monitored. Therefore, when a QR code is displayed on the operation display unit 111, image data including the displayed QR code is uploaded in real time to the monitoring server 21 connected to the in-store network 30.

Note that the image data may include information such as the management number of the surveillance camera 12 that is the upload source as attribute information.
If the imaging range of the surveillance camera 12 and the change machine 11 are determined one-to-one, even if the QR code does not include information specifying the change machine 11 that is the display source of the QR code, the QR code and the change machine 11 are 11 can be linked. In this case, it is not necessary to add information specifying the change machine 11 to the QR code.

If the uploaded image data includes a QR code, the monitoring server 21 decodes character string data corresponding to the QR code from the image data and transmits it to the deposit/disbursement machine 22 as decoded data.
When the cash deposit/withdrawal machine 22 detects a shortage of reserves from the received decrypted data, it notifies the staff member in charge of replenishing the reserves, and the staff withdraws money equivalent to the replenishment amount. As mentioned above, the replenishment amount is not necessarily the same as the deficit amount.
When the staff member in charge puts the money withdrawn from the cash deposit/withdrawal machine 22 into a storage bag, for example, the staff moves to the location of the change machine 11 where reserves need to be replenished, and replenishes the change machine 11 with money.

When the replenishment operation is completed, a QR code representing the replenished amount is displayed on the operation display section 111 of the change machine 11. This QR code is also uploaded to the monitoring server 21 as image data from the monitoring camera 12, decoded, and then sent to the deposit/withdrawal machine 22.
The deposit/withdrawal machine 22 compares the amount refilled to the change machine 11 (ie, the replenishment amount) based on the received decrypted data and the amount actually withdrawn from the machine (ie, the withdrawal amount).
Thereafter, the deposit/withdrawal machine 22 displays the comparison result on its own operation display section 221 (see FIG. 5), and also notifies the monitoring server 21, the staff's mobile terminal, etc.

FIG. 8 is a diagram illustrating an overview of processing operations executed by the in-store system 1 in the first embodiment. Symbols shown in the figure represent steps.
A series of processes starts with the change machine 11 as a starting point. The change machine 11 communicates with a POS register (not shown) and pays out change for each transaction (step 1). The amount of change is the difference between the deposited amount and the purchase amount. The difference between the deposited amount and the purchase amount is calculated by the POS register, for example, and notified to the change machine 11.
When the payout of change is completed, the change machine 11 ends the transaction (step 2). Regardless of the display of the QR code, the surveillance camera 12 captures an image of the operation display section 111 (see FIG. 2) of the change machine 11 (step 11). Additionally, the surveillance camera 12 uploads image data to the surveillance server 21 in real time.

The change machine 11 in this embodiment compares the amount in stock and the standard amount in stock each time a transaction is completed (step 3), and calculates the shortfall amount (step 4). Note that while the amount in stock is greater than the standard amount in stock, the processes from step 4 onwards are not executed.
When the shortfall amount is calculated, the change machine 11 displays the shortfall amount etc. using a QR code (step 5). The surveillance camera 12 captures an image of the QR code or the like displayed on the operation display section 111 (step 12), and uploads it to the surveillance server 21 in real time. Since the QR code is displayed irregularly, it is shown by a broken line in FIG.

If the uploaded image data includes a QR code, the monitoring server 21 reads the QR code (step 21) and converts the read QR code into a data string (step 22). The converted data string is sent from the monitoring server 21 to the deposit/withdrawal machine 22 as decoded data.
The deposit/withdrawal machine 22 acquires the amount of shortage from the data string (step 31). Thereafter, when the cash deposit/withdrawal machine 22 receives a withdrawal from the staff member who replenishes the insufficient amount to the change machine 11 (step 32), the deposit/withdrawal machine 22 withdraws a predetermined amount. When the withdrawal is completed, the deposit/withdrawal machine 22 confirms the withdrawal (step 33). The withdrawal method using the deposit/withdrawal machine 22 includes, for example, a method in which when a staff member specifies a specific change machine 11 on the management screen shown in FIG. There is a method of withdrawing money of the specified denomination by specifying the management number (ie, machine number) for identifying the machine 11, the denomination and number of coins to be withdrawn.
Thereafter, the staff member takes the withdrawn money and moves it to the change machine 11 where it is to be replenished.

When the staff replenishes the reserves, the change machine 11 confirms the replenishment (step 6). After confirming the replenishment, the change machine 11 displays the replenishment amount and the like using a QR code (step 7). The surveillance camera 12 captures an image of the QR code or the like displayed on the operation display section 111 (step 13), and uploads it to the surveillance server 21 in real time. Since the QR code is displayed only at the time of replenishment, it is shown by a broken line in FIG.
If the uploaded image data includes a QR code, the monitoring server 21 reads the QR code (step 23) and converts the read QR code into a data string (step 24). The converted data string is sent from the monitoring server 21 to the deposit/withdrawal machine 22 as decoded data. In the case of this embodiment, the monitoring server 21 does not determine whether the content represented by the QR code has changed.

The deposit/withdrawal machine 22 obtains the replenishment amount from the data string (step 34). Thereafter, the deposit/withdrawal machine 22 compares the withdrawal amount accepted in step 32 with the replenishment amount obtained in step 34 (step 35), and records or notifies the comparison result (step 36).
FIG. 9 is a diagram illustrating an example of a management screen displayed on the operation display section 221 of the deposit/withdrawal machine 22.
The management screen 221A shown in FIG. 9 includes a current time 221B and management information 221C. In the case of FIG. 9, the management information 221C is composed of a management number that identifies the change machine 11, an inventory shortage event, a replenishment status, and a replenishment result.

In the example of FIG. 9, no cash shortage event has occurred in the two change machines 11 with management numbers "101" and "104".
Among the three change machines 11 in which the cash shortage event has occurred, the change machine 11 with the management number "102" has a replenishment status of "in progress." This display indicates that the staff who confirmed the shortage event has not yet completed replenishing the reserve fund.
The replenishment status of the remaining two change machines 11 is "completed".
Among these, the change machine 11 with the management number "103" indicates that the refilled amount and the amount withdrawn from the deposit/withdrawal machine 22 "match".

Furthermore, the change machine 11 with the management number "105" indicates that the amount replenished and the amount withdrawn from the deposit/withdrawal machine 22 "do not match." In the example of FIG. 9, "mismatch" is displayed in a different format from "match" to make it easier for administrators and the like to notice.
By displaying the management screen 221A, the administrator and staff can check the current status of the plurality of change machines 11 that are the objects of management at a glance.
Furthermore, on the management screen 221A, it is possible to check not only the occurrence of a shortage event, but also the status of subsequent work, whether the replenishment amount matches the withdrawal amount, etc. at a glance.
Therefore, even with a small number of people, replenishment of reserves can be managed efficiently.

<When collecting reserve funds>
FIG. 10 is a diagram conceptually explaining the flow of processing when collecting reserves from the change machine 11.
The surveillance camera 12 installed in the sales floor 10 includes the operation display section 111 of the change machine 11 to be monitored in its imaging range.
In stores such as supermarkets, reserves are collected from change machines 11 that have closed for the day, for example. In the case of this embodiment, the change machine 11 from which the reserve money has been collected displays a QR code representing the collected amount on the operation display section 111.
The surveillance camera 12 always captures images of the change machine 11 to be monitored. Therefore, when a QR code is displayed on the operation display unit 111, image data including the displayed QR code is uploaded in real time to the monitoring server 21 connected to the in-store network 30.

If the uploaded image data includes a QR code, the monitoring server 21 decodes character string data corresponding to the QR code from the image data and transmits it to the deposit/disbursement machine 22 as decoded data.
The deposit/withdrawal machine 22 compares the amount collected from the change machine 11 (i.e., the collected amount) read from the received decrypted data with the amount actually deposited into the machine (i.e., the deposited amount).
Thereafter, the deposit/withdrawal machine 22 displays the comparison result on its own operation display section 221 (see FIG. 5), and also notifies the monitoring server 21, the staff's mobile terminal, etc.

FIG. 11 is a diagram illustrating an overview of other processing operations executed by the in-store system 1 in the first embodiment. Symbols shown in the figure represent steps.
In the case of FIG. 11 as well, the series of processes starts from the change machine 11. In this example, the change machine 11 that has closed its business accepts collection of reserves (step 8).
Note that the surveillance camera 12 constantly captures images of the operation display section 111 (see FIG. 2) of the change machine 11 (step 14). Additionally, the surveillance camera 12 uploads image data to the surveillance server 21 in real time.

The change machine 11 that has collected the reserve money displays the collected amount and the like in a QR code (step 9). The surveillance camera 12 captures an image of the QR code or the like displayed on the operation display section 111 (step 15), and uploads it to the surveillance server 21 in real time. Since the QR code is displayed irregularly, it is shown by a broken line in FIG.

If the uploaded image data includes a QR code, the monitoring server 21 reads the QR code (step 25) and converts the read QR code into a data string (step 26). The converted data string is sent from the monitoring server 21 to the deposit/withdrawal machine 22 as decoded data.
The deposit/withdrawal machine 22 acquires the collection amount from the data string (step 37). Thereafter, the deposit/withdrawal machine 22 accepts the money collected from the change machine 11 (step 38). Note that methods for accepting deposits at the deposit/withdrawal machine 22 include, for example, a method of depositing money after specifying a specific change machine 11 where a collection event has occurred on the management screen shown in FIG. There is a method of depositing money after specifying the management number (ie, machine number) that identifies the machine.
The change machine 11 that has received the deposit compares the collected amount with the deposited amount (step 39), and records or notifies the comparison result (step 40).

FIG. 12 is a diagram illustrating another example of the management screen displayed on the operation display section 221 of the deposit/withdrawal machine 22.
The management screen 221D shown in FIG. 12 includes a current time 221E and management information 221F. In the case of FIG. 12, the management information 221F includes a management number that identifies the change machine 11, a collection event, and a collection result.
In the example of FIG. 12, a collection event has occurred in four change machines 11 with management numbers "101" to "103" and "105", but a collection event has occurred in the change machine 11 with management number "104". has not occurred. The change machine 11 with the management number "104" is in operation at the current time 221E.

In the case of the management screen 221D shown in FIG. 12, the deposit amount of the change machine 11 with the management number "101" to "103""matches" the collected amount, but the deposit amount of the change machine 11 with the management number "105" is “inconsistent” with the collected amount.
In the case of FIG. 12 as well, "mismatch" is displayed in a different form from "match" to make it easier for administrators and the like to notice. In addition, the display may be such that it is clear that the money has been collected but has not yet been deposited.
By displaying the management screen 221D, the administrator and staff can check the current status of the plurality of change machines 11 that are the objects of management at a glance. In addition, on the management screen 221D, it is possible to check at a glance whether the deposited amount matches the collected amount or not.
Therefore, collection of reserves can be managed efficiently even with a small number of people.

<Embodiment 2>
In the above-described first embodiment, a case was described in which the depositing and dispensing machine 22 executes the process of comparing the replenishment amount and the withdrawal amount and the process of comparing the collected amount and the deposited amount, but in this embodiment, these processes is executed by the monitoring server 21.
FIG. 13 is a diagram illustrating a configuration example regarding the control system of the monitoring server 21 used in the second embodiment. In FIG. 13, parts corresponding to those in FIG. 4 are shown with corresponding symbols.
The surveillance camera 12 and the surveillance server 21 in this embodiment are an example of a management system.

In addition to image data 214A and QR code decoded data 214B, the storage unit 214 of the monitoring server 21 in this embodiment includes withdrawal information 214C, replenishment received amount information 214D, and replenishment received amount/withdrawal amount comparison result information 214E. , collection notification amount information 214F, deposit information 214G, and collection notification amount/deposit amount comparison result information 214H are stored.
Of these pieces of information, withdrawal information 214C and deposit information 214G are notified from the deposit/withdrawal machine 22. Note that the withdrawal information 214C is acquired from the deposit/withdrawal machine 22 by a withdrawal information acquisition section 210C provided in the control section 210. The deposit information 214G is acquired from the deposit/withdrawal machine 22 by the deposit information acquisition section 210E provided in the control section 210.
The replenishment amount information 214D and the collection notification amount information 214F are extracted from the character string data decoded by the QR code decoding unit 210A.

The replenishment reception amount/withdrawal amount comparison result information 214E is output from the replenishment reception amount/withdrawal amount comparison section 210D that compares the replenishment amount notified from the change machine 11 through the QR code and the amount withdrawn from the deposit/withdrawal machine 22. be done.
The collection notification amount/deposit amount comparison result information 214H is output from the collection notification amount/deposit amount comparison unit 210F that compares the collection amount notified from the change machine 11 through the QR code and the amount deposited into the deposit/withdrawal machine 22. Ru.
Note that the replenishment acceptance amount/withdrawal amount comparison result information 214E and the collection notification amount/deposit amount comparison result information 214H are notified to the administrator etc. by the comparison result notification section 210G. In the case of this embodiment, the notification destination is the display unit 211 or the deposit/withdrawal machine 22.
The monitoring server 21 in this embodiment is an example of a management terminal.

FIG. 14 is a diagram illustrating an overview of processing operations executed by the in-store system 1 in the second embodiment. Symbols shown in the figure represent steps. In FIG. 14, parts corresponding to those in FIG. 8 are shown with corresponding symbols.
A series of processes starts with the change machine 11 as a starting point. The processing executed by the change machine 11 is the same as in the first embodiment.
The change machine 11 communicates with a POS register (not shown) and pays out change for each transaction (step 1).

When the payout of change is completed, the change machine 11 ends the transaction (step 2). The surveillance camera 12 constantly captures images of the operation display section 111 (see FIG. 2) of the change machine 11 (step 11), and uploads the images to the surveillance server 21 in real time.
Every time a transaction is completed, the change machine 11 compares the amount in stock with the standard amount in stock (step 3), and calculates the shortfall amount (step 4). Note that while the amount in stock is greater than the standard amount in stock, the processes from step 4 onwards are not executed.
When the shortfall amount is calculated, the change machine 11 displays the shortfall amount etc. using a QR code (step 5). The surveillance camera 12 captures an image of the QR code or the like displayed on the operation display section 111 (step 12), and uploads it to the surveillance server 21 in real time.

If the uploaded image data includes a QR code, the monitoring server 21 reads the QR code (step 21). In the case of this embodiment, the monitoring server 21 acquires information such as the shortfall amount from the QR code (step 22A), and transmits the acquired information such as the shortfall amount to the deposit/withdrawal machine 22. The transmitted information includes not only the shortfall amount but also information identifying the change machine 11 in which the reserve fund is short. Note that the information such as the amount of shortage may be acquired using the deposit/withdrawal machine 22.
The cash deposit/withdrawal machine 22 receives information such as the amount of the shortfall (step 31A). Thereafter, when the cash deposit/withdrawal machine 22 receives a withdrawal from the staff member who replenishes the reserve money in the change machine 11 (step 32), the deposit/withdrawal machine 22 withdraws a predetermined amount. When the withdrawal is completed, the deposit/withdrawal machine 22 notifies the monitoring server 21 of the withdrawal amount, etc. (step 33A), and the monitoring server 21 acquires the withdrawal amount (step 22B). The notification here includes information specifying the change machine 11 that is the replenishment destination.
Thereafter, the staff member takes the withdrawn money and moves it to the change machine 11 where it is to be replenished.

When the staff replenishes the reserves, the change machine 11 confirms the replenishment (step 6). After confirming the replenishment, the change machine 11 displays the replenishment amount and the like using a QR code (step 7). The surveillance camera 12 captures an image of the QR code or the like displayed on the operation display section 111 (step 13), and uploads it to the surveillance server 21 in real time.
If the uploaded image data includes a QR code, the monitoring server 21 reads the QR code (step 23). Thereafter, the monitoring server 21 obtains the replenishment amount from the QR code (step 24A).
In the case of this embodiment, the monitoring server 21 receives notification of the withdrawal amount from the deposit/withdrawal machine 22. Therefore, the monitoring server 21 that has acquired the replenishment amount compares the withdrawal amount and the replenishment amount (step 24B), and records or notifies the comparison result (step 24C).

Although FIG. 14 omits the processing operation when reserve money is collected from the change machine 11, the monitoring server 21 in this embodiment compares the collected amount and the deposit amount deposited into the deposit/withdrawal machine 22. It also executes the processing to
Note that, like the withdrawal amount, the deposit amount is also information that only the deposit/withdrawal machine 22 can know. Therefore, in the case of the present embodiment, after the reserve money collected from the change machine 11 is deposited, the deposit/withdrawal machine 22 specifies the deposited amount and the change machine 11 from which it was collected, to the monitoring server 21. Information will be notified.

<Embodiment 3>
In the case of the above-described embodiment, the change machine 11 (see FIG. 1) calculates the shortfall amount, and a QR code representing the calculated shortfall amount is displayed on the operation display section 111 (see FIG. 2). In this embodiment, it is assumed that the shortfall amount is calculated by the deposit/withdrawal machine 22.
FIG. 15 is a diagram illustrating a configuration example of a control system of the change machine 11A used in the third embodiment. In FIG. 15, parts corresponding to those in FIG. 3 are shown with corresponding symbols.
In the case of the change machine 11 shown in FIG. 15, the control section 110 is not provided with the function of the difference calculation section 110A (see FIG. 3), and the storage section 119 stores the reference amount data 119B (see FIG. 3). They differ in that they are not.

However, in this embodiment, the information indicating the shortfall in reserves is simply not used to generate the QR code, so the change machine 11 in this embodiment is not the same as the control system for the change machine 11 in the first embodiment. It is also possible to have the same configuration.
The QR code generation unit 110D in this embodiment reads the amount data 119A from the storage unit 119, and generates a QR code indicating the current amount of money, for example, every time a transaction is completed.

FIG. 16 is a diagram illustrating a configuration example of a control system of the deposit/disburse machine 22A used in the third embodiment. In FIG. 16, parts corresponding to those in FIG. 6 are shown with corresponding symbols.
In the case of the deposit/withdrawal machine 22 shown in FIG. 16, a difference calculation unit 220H is added to the control unit 220, and the storage unit 227 includes the reference amount data 227J and the amount amount data 227K linked to each change machine 11. The difference is that is additionally stored.
In the case of the present embodiment, the data string analysis section 220A reads the balance data 227K from the data string decoded from the QR code and stores it in the storage section 227.
Further, the difference calculation unit 220H calculates the difference between the newly notified amount data 227K and the corresponding reference amount data 227J of the change machine 11, and stores the calculated deficit amount data 227A in the storage unit 227. . Other processing is the same as in the first embodiment.

FIG. 17 is a diagram illustrating an overview of processing operations executed by the in-store system 1 in the third embodiment. In FIG. 17, parts corresponding to those in FIG. 8 are shown with corresponding symbols.
In the case of the present embodiment, when the transaction is completed (step 2), the change machine 11 displays the remaining amount in a QR code (step 5A).
On the other hand, the deposit/withdrawal machine 22 acquires the amount of money in stock from the data string received from the monitoring server 21 (step 31B), and compares the amount of money in stock with the standard amount of money in stock (step 31C). Thereafter, the deposit/withdrawal machine 22 calculates the deficit amount (step 31D). The above steps are the difference from the first embodiment.

In addition, in the above explanation, the case where the shortfall amount is calculated by the deposit/withdrawal machine 22 has been explained, but it is also possible to calculate the shortfall amount with the monitoring server 21 and notify the calculated shortfall amount to the deposit/withdrawal machine 22. be.
In this case, as a control system of the management server 21, for example, a shortfall calculation unit 220H (see FIG. 16) is added to the control system of the monitoring server 21 shown in FIG. You just need to adopt the configuration.
In this case, after executing step 22 (see FIG. 17), the management server 21 calculates the shortage amount from the current amount data and the reference amount data, and notifies the deposit/withdrawal machine 22 of the calculated shortage amount data. What is necessary is to adopt a configuration that does this. On the other hand, the deficit calculation unit 220H (see FIG. 16) is deleted from the control system of the deposit/withdrawal machine 22. As a result, the processing of steps 31B to 31D (see FIG. 17) in the deposit/withdrawal machine 22 becomes unnecessary.

<Embodiment 4>
In the case of the embodiment described above, the QR code is displayed on the operation display section 111 provided on the main body of the change machine 11, but the QR code may be displayed on other display sections.
FIG. 18 is a diagram illustrating the POS register 13 connected to the change machine 11 in the fourth embodiment.
In the case of FIG. 18, the QR code is displayed on the operation display section 13A of the POS register 13, which is connected to the change machine 11 through the communication cable 14. The displayed QR code may represent the shortfall in reserves as in the first and second embodiments, or may represent the current amount in stock as in the third embodiment.
In the case of this embodiment, the surveillance camera 12 (see FIG. 1) may be installed so that the operation display section 13A of the POS register 13 is included in the imaging range.
Note that the QR code may also be displayed on the operation display section 111 of the change machine 11. The POS register 13 here is an example of a system to be monitored.

<Embodiment 5>
In the above-described embodiment, the case where the QR code is used to display the amount of money in the change machine 11 or the lack of money in the change machine 11 has been described, but in this embodiment, the QR code is used as a device to be monitored. This section explains how to use it to notify of problems, etc. The defects and the like in this embodiment are an example of device information.
FIG. 19 is a diagram showing a schematic configuration example of an in-store system 1A in the fifth embodiment. In FIG. 19, parts corresponding to those in FIG. 1 are shown with corresponding symbols.

In the case of FIG. 19, the device to be managed is the deposit/withdrawal machine 22. However, the deposit/withdrawal machine 22 in this embodiment is not connected to the in-store network 30. That is, the deposit/withdrawal machine 22 in this embodiment is used stand-alone. The monitoring server 21 in this embodiment is an example of a management terminal.
The system including the surveillance camera 12 and the surveillance server 21 in this embodiment is an example of a management system.

Also in the case of this embodiment, information such as insufficient funds can be displayed on the operation display section 221 (see FIG. 5) of the deposit/withdrawal machine 22 using a QR code.
However, in this embodiment, it is assumed that the occurrence of a malfunction in the deposit/withdrawal machine 22 and the details of the malfunction are displayed on the operation display section 221 using a QR code.
Further, in the case of the present embodiment, the imaging range of the surveillance camera 12 is set to include the operation display section 221 of the deposit/withdrawal machine 22.
Image data including the QR code is notified from the surveillance camera 12 to the surveillance server 21 via the in-store network 30.

When the monitoring server 21 in this embodiment detects an abnormality from the character string data obtained by decoding the QR code, it notifies the mobile terminal 24 carried by the administrator etc. of the abnormality through the access point 23 connected to the in-store network 30. .
FIG. 19 shows a series of data flows using arrows. In the case of FIG. 19, it is assumed that the mobile terminal 24 is a smartphone. The smartphone is wirelessly connected to the in-store network 30.

FIG. 20 is a diagram illustrating a configuration example regarding the control system of the deposit/disbursement machine 22 used in the fifth embodiment. In FIG. 20, parts corresponding to those in FIG. 6 are shown with corresponding symbols.
The basic configuration of the deposit/withdrawal machine 22 shown in FIG. 20 is the same as that in FIG. 6, but an abnormality detection section 220J, a QR code generation section 220K, and a display control section 220L are provided as functions executed by the control section 220.
The abnormality detection unit 220J detects various abnormalities within the deposit/withdrawal machine 22. For example, jammed coins and banknotes are also detected. Moreover, the surplus or shortage of money in the deposit/disbursement machine 22 is also a subject to be detected. Note that the abnormality detection unit 220J also specifies the details of the abnormality, if possible.
The abnormality detection unit 220J that has detected the abnormality provides information to the QR code generation unit 220K.

The QR code generation unit 220M generates a QR code representing the occurrence of an abnormality or the details of the abnormality, and provides the generated QR code to the display control unit 220L. The QR code in this embodiment also includes information that specifies the device that displays the QR code.
Note that, as in the case described in Embodiment 1, the surveillance camera 12 and the deposit/withdrawal machine 22 that are the subject of imaging have a one-to-one correspondence, and the surveillance camera 12 is identified in the image data etc. output by the surveillance camera 12. If the information that specifies the QR code is included, the information that specifies the device that displays the QR code may not be included.
In this embodiment, when the cause of the abnormality is removed, the QR code indicating the occurrence of the abnormality is no longer displayed on the operation display section 221, but a QR code indicating that the abnormality has been recovered is generated and displayed on the operation display section 221. may be displayed.

FIG. 21 is a diagram illustrating a configuration example regarding the control system of the monitoring server 21 used in the fifth embodiment. In FIG. 21, parts corresponding to those in FIG. 4 are shown with corresponding symbols.
The basic configuration of the monitoring server 21 shown in FIG. 21 is the same as that in FIG. 4, except that an abnormality notification section 210H is provided in place of the decrypted data notification section 210B (see FIG. 4) as a function executed by the control section 210. It's different. The control unit 210 in this embodiment is an example of an acquisition unit that acquires image data.

When an abnormality is detected in a device to be managed, the abnormality notification unit 210H sends information to a preset mobile terminal 24 of an administrator or the like to the effect that an abnormality has occurred and to identify the device in which the abnormality has occurred. Send. In the case of Figure 21, there is one device to be managed, but if there are multiple devices to be managed or the types of devices are different, and the notification destination for each device is different. sends a notification to the mobile terminal 24 of the administrator or the like in charge of responding to the abnormality.
In the case of the monitoring server 21 shown in FIG. 21, the storage unit 214 additionally stores target device identification data 214J, abnormality information 214K, and recovery information 214L. The target device identification data 214J and the abnormality information 214K are extracted from the character string data decoded by the QR code decoding unit 210A and stored in the storage unit 214.

Note that the target device identification data 214J is managed in association with the QR code decoded data 214B, abnormality information 214K, and recovery information 214L.
In the case of the present embodiment, when the QR code indicating the occurrence of an abnormality is no longer detected for the target device in which the abnormality has occurred, the recovery information 214L is stored in the storage unit 214. As described above, when a QR code indicating recovery from an abnormality is displayed on the deposit/withdrawal machine 22, the recovery information 214L is stored at the time the corresponding QR code is decoded.

In the case of this embodiment, the cash deposit/withdrawal machine 22 is assumed as an example of a stand-alone device to be monitored, but the change machine 11 is also a device to be monitored. 18) may be used. The device to be monitored may be any device as long as it has a display section that can display QR codes, barcodes, characters, numbers, etc. In other words, any device may be used as long as it is capable of displaying information that can be recognized through images captured by the imaging camera 12.
Further, in this embodiment, a case has been described in which an operational malfunction or the like is notified as an abnormality, but it may also be used to notify an operational inconvenience or a shortage of equipment. For example, it may be used to notify of shortages of roll paper, ink ribbons, plastic bags, and other supplies used for printing receipts, requests for support staff, etc. In this case, the QR code uses button operations associated with individual shortages and requests.

<Other embodiments>
Although the embodiments of the present invention have been described above, the technical scope of the present invention is not limited to the range described in the embodiments described above. It is clear from the claims that various changes or improvements made to the embodiments described above are also included within the technical scope of the present invention.
For example, in the case of Embodiment 1, the amount of shortfall in the amount in stock relative to the standard amount in stock is displayed using a QR code. good. In this case, the QR code may include, in addition to the shortfall amount, information that the shortfall amount has exceeded a certain value.

In the above-described first embodiment, a case has been described in which information indicating the amount of money in shortfall is displayed on the display section of the change machine 11 using a QR code. The information may be displayed as a QR code. In the third embodiment, the information representing the current balance is notified only to the deposit/withdrawal machine 22, but it may be notified to a back office management terminal (such as a personal computer). This notification makes it possible to grasp the current balance of each change machine on the back office management terminal.

In the above-described embodiment, the replenishment of missing money from the cash deposit/disbursement machine 22 to the change machine 11 and the collection of money from the change machine 11 to the cash deposit/disbursement machine 22 have been described. It can also be applied to managing the transfer of funds between processing devices. For example, input the instruction "Collect 10,000 yen from device A and replenish it to device B" into money processing device A, collect it, display that with a QR code, and then replenish 10,000 yen from device B. When accepted, a QR code will be displayed to indicate that 10,000 yen has been added. Image data obtained by capturing these QR codes may be acquired and decoded by a management terminal in a back office, and may be used to manage what kind of funds are being transferred between money processing devices.

In the above-mentioned embodiment, information related to the difference between the current amount and the standard amount is given as an example of information related to the current amount in stock, but the current amount itself, the amount in stock due to the collection of money, etc. It also includes information regarding changes.
In the embodiment described above, the monitoring server 21 decodes the QR code, but the deposit/withdrawal machine 22 may also decode the QR code.

In the case of the embodiment described above, the device information of the device to be monitored is displayed using a QR code, but it may also be displayed using information that can be recognized through imaging, such as a barcode, text, or numbers. . When a barcode is displayed, a barcode decoding section is used instead of the QR code decoding section. Furthermore, when text or numbers are displayed, the image may be converted into character string data using optical character recognition technology (ie, OCR processing).

In the case of the above-described embodiment, the change machine 11 and the deposit/withdrawal machine 22, which are examples of a money processing system, were exemplified as the system to be monitored, but it may also be a money exchange machine, a ticket vending machine, or a vending machine. Further, the device to be monitored is not limited to a money processing device, but may be a key management device or an important object management device. Important items are items that only specific people are allowed to access, such as bankbooks, seals, contracts, and semiconductor memories.

In the case of the above-mentioned embodiments, the system is assumed to be an in-store system built inside a store such as a supermarket, but it may also be a system built between outdoors and indoors, or a system based on an office. For example, information that requires maintenance may be displayed using a QR code or the like, captured by the surveillance camera 12, and notified to the maintenance company. In this case, maintenance information can be acquired and managed remotely without developing a new interface.

1, 1A...In-store system, 10...Sales floor, 11, 11A...Change machine, 12...Surveillance camera, 13...POS register, 14...Communication cable, 20...Back office, 21...Monitoring server, 22, 22A...Deposit/withdrawal machine , 23...Access point, 110...Control unit, 110A...Difference calculation unit, 110B...Replenishment amount calculation unit, 110C...Collection amount calculation unit, 110D...QR code generation unit, 110E...Display control unit, 111...Operation display unit, 112... Coin receiving section, 113... Coin dispensing section, 114... Bill accepting section, 115... Bill dispensing section, 116... Collection cassette, 117... Coin storage section, 118... Communication section, 119... Storage section, 210... Control section, 210A...QR code decoding unit, 210B...Decoded data notification unit, 210C...Withdrawal information acquisition unit, 210D...Replenishment acceptance amount/withdrawal amount comparison unit, 210E...Deposit information acquisition unit, 210F...Collection notification amount/deposit amount comparison unit , 210G... Comparison result notification section, 210H... Abnormality notification section, 214... Storage section, 220... Control section, 220A... Data string analysis section, 220B... Deficiency amount notification section, 220C... Withdrawal control section, 220D... Replenishment received amount /Withdrawal amount comparison section, 220E... Deposit information acquisition section, 220F... Collection notification amount/Deposit amount comparison section, 220G... Comparison result notification section, 220H... Difference calculation section, 220J... Abnormality detection section, 220K... QR code generation section, 220L...display control section, 221...operation display section, 227...storage section

Claims (13)

A money processing system comprising: an operation display unit used to display device information indicating information on current amounts in stock by denomination and input operations ; and a control unit that controls display on the operation display unit ;
an imaging device that is provided in the same space as the money processing system and that captures the device information displayed on the operation display unit as part of an imaging range ;
a management terminal that is communicably connected to the imaging device and acquires image data including the device information captured by the imaging device;
Management system with. The money processing system includes:
a reference stock storage unit that stores reference stock;
a difference calculation unit that compares the standard amount in stock and the current amount in each denomination and calculates the difference;
It further has
The control unit causes the operation display unit to display information related to the difference calculated by the difference calculation unit as the device information.
The management system according to claim 1 . The management terminal is
a storage unit that stores a reference amount of money in the money processing system;
a difference calculation unit that calculates a difference by comparing the standard amount in stock and the current amount in stock for each denomination acquired from the device information;
The management system according to claim 1 , comprising: The management terminal is
further comprising a notification means for notifying when the current amount of money in the money processing system becomes less than or equal to a predetermined amount of money, or more than a predetermined amount of money;
The management system according to any one of claims 1 to 3 . A money handling system, comprising a display unit that displays information related to current balance as device information, and a control unit that controls the display of the display unit;
an imaging device that captures the device information displayed on the display unit;
a management terminal that is communicably connected to the imaging device and acquires the device information captured by the imaging device;
has
The device information includes replenishment information regarding money replenished in the money processing system,
The management terminal is
A withdrawal means for withdrawing money,
Withdrawal information storage means for storing withdrawal information on withdrawals made by the withdrawal means;
further comprising comparison means for comparing the withdrawal information and the replenishment information ;
management system. The device information includes information that identifies the money processing system that displays the device information,
The withdrawal information includes information as to which of the money processing systems the withdrawal is made to,
The comparison means determines the withdrawal information and the replenishment to be compared based on information identifying the money processing system included in the withdrawal information and information identifying the money processing system included in the replenishment information. identify information;
The management system according to claim 5 , characterized in that: The management terminal has a withdrawal means for withdrawing the difference calculated by the difference calculation unit.
The management system according to claim 2 , or claim 3 , or claim 4 depending on claim 2 , or claim 4 depending on claim 3 . The device information includes collection information regarding money collected from the money processing system,
The management terminal includes a deposit means for depositing money;
a deposit information storage means for storing deposit information deposited by the deposit means;
a comparison means for comparing the deposit information and the collection information;
The management system according to any one of claims 1 to 7 , characterized by comprising: A money handling system, comprising a display unit that displays information related to current balance as device information, and a control unit that controls the display of the display unit;
an imaging device that captures the device information displayed on the display unit;
a management terminal that is communicably connected to the imaging device and acquires the device information captured by the imaging device;
has
The device information includes information that identifies the money processing system that displays the device information , and recovery information regarding money collected from the money processing system ,
The management terminal includes a reception means for receiving input of information specifying the money processing system from which money is collected, a deposit means for depositing money, and a deposit information storage means for storing deposit information deposited by the deposit means. and a comparison means for comparing the deposit information and the collection information,
has
The deposit information includes information identifying the money processing system accepted by the accepting means,
The comparison means determines the collection information and the deposit information to be compared based on the information identifying the money processing system included in the collection information and the information identifying the money processing system included in the deposit information. Identify ,
management system. 10. The management system according to claim 1, wherein the device information includes information regarding an abnormality in the money processing system . 11. The management system according to claim 1 , wherein the device information includes information indicating that money has been collected from the money processing system. 9. The management system according to claim 5 , wherein the management terminal further comprises comparison result storage means for storing comparison results of the comparison means. 9. The management system according to claim 5 , wherein the management terminal further comprises notification means for notifying the comparison result of the comparison means.