JP7434840B2 - Information processing system, information processing device, information processing method and program - Google Patents

Description

The present invention relates to an information processing system, an information processing device, an information processing method, and a program.

BACKGROUND ART Conventionally, a method is known in which error messages of applications (such as web applications) are customized for each system connected to the same network via wired or wireless LAN.

For example, a method for customizing error messages for each user from a message display terminal has been disclosed for the purpose of customizing error messages.

However, the conventional technology has a problem in that it may be difficult to efficiently customize error messages.

For example, if an error occurs in an application used in business, there are various possible solutions, such as contacting the company's IT administrator or inquiring with the equipment management company. Since the flow differs depending on the company and user, it is desirable that error messages be displayed according to each operation.

Although an application may be a combination of various components, prior art has only allowed customization of error messages regarding printers. Furthermore, in the conventional technology, the error message can only be customized when the error message is displayed and from the terminal that displayed the error message.

The present invention has been made in view of the above, and an object of the present invention is to efficiently customize error messages.

In order to solve the above problems and achieve the objects, the present invention provides an information processing system including a plurality of terminals and a server, the server comprising a first terminal that displays a message and a plurality of components. a request receiving unit that receives a request to customize an error message of the created application from a third terminal different from any of the second terminals that create an application that connects the above, and an error message that is customized according to the request; A custom error message storage section that stores customized information including messages for each tenant or user; and a custom error message holding section that stores customized information including messages for each tenant or user; a sending unit that sends an error message to the first terminal; and a screen that selects a specific component from among the plurality of components included in the created application and accepts input of the customized error message. and a UI providing unit that provides the third terminal . The request accepting unit accepts a request for customizing the error message for the specific component among the plurality of components included in the application. The custom error message holding unit holds the customization information including the error message customized for each component in response to the request. The transmitting unit transmits the customized error message included in the customization information corresponding to the specific component to the first terminal when an error occurs during execution of the specific component of the application.

According to the present invention, error messages can be efficiently customized.

FIG. 1 is a diagram illustrating a configuration example of an information processing system according to a first embodiment. FIG. 2 is a diagram showing an example of the hardware configuration of the server and PC of the first embodiment. FIG. 3 is a diagram showing an example of the hardware configuration of the MFP according to the first embodiment. FIG. 4 is a diagram illustrating an example of the functional configuration of the server according to the first embodiment. FIG. 5 is a diagram showing an example of a screen of the WF development tool according to the first embodiment. FIG. 6 is a diagram showing an example of a screen of the user setting tool according to the first embodiment. FIG. 7 is a diagram showing an example of an administrator's screen of the user setting tool of the first embodiment. FIG. 8 is a diagram showing an example of an error message customization screen according to the first embodiment. FIG. 9 is a diagram showing a sequence for registering a custom error message according to the first embodiment. FIG. 10 is a diagram illustrating an example of a data format of a custom error message according to the first embodiment. FIG. 11 is a diagram showing an example of a screen displaying an error message according to the first embodiment. FIG. 12 is a diagram showing a sequence for displaying a custom error message according to the first embodiment. FIG. 13 is a diagram showing an example of a screen displaying a recommended error message according to the first embodiment. FIG. 14 is a diagram showing an example of a screen displaying a recommended error message according to the first embodiment. FIG. 15 is a functional block diagram of the information processing system of the first embodiment.

Embodiments of an information processing system, an information processing device, an information processing method, and a program will be described in detail below with reference to the accompanying drawings.

(First embodiment)
FIG. 1 is a diagram illustrating a configuration example of an information processing system according to a first embodiment. As shown in FIG. 1, the information processing system 1 includes a server 10 and a device group 20 connected to the server 10 via a communication network 1N. The device group 20 includes an MFP (Multifunction Peripheral/Product/Printer) 21, a PC 22a, a PC 22b, and a PC 22c. In the following description, PC22a, PC22b, and PC22c may be referred to as PC22 without distinction.

FIG. 2 is a diagram showing an example of the hardware configuration of the server and PC of the first embodiment. Here, the hardware configuration of the server 10 will be explained. The PC 22 may have the same hardware configuration as the server 10. As shown in FIG. 2, the server 10 is constructed by a computer. As shown in FIG. 2, the server 10 includes a CPU 1001, ROM 1002, RAM 1003, HD 1004, HDD (Hard Disk Drive) controller 10010, display 1006, external device connection I/F (Interface) 1008, network I/F 1009, It includes a data bus 1010, a keyboard 1011, a pointing device 1012, a DVD-RW (Digital Versatile Disk Rewritable) drive 1014, and a media I/F 1016.

Among these, the CPU 1001 controls the operation of the server 10 as a whole. The ROM 1002 stores programs used to drive the CPU 1001, such as IPL. RAM 1003 is used as a work area for CPU 1001. The HD 1004 stores various data such as programs. The HDD controller 1005 controls reading or writing of various data to the HD 1004 under the control of the CPU 1001. The display 1006 displays various information such as a cursor, menu, window, characters, or images. External device connection I/F 1008 is an interface for connecting various external devices. The external device in this case is, for example, a USB (Universal Serial Bus) memory, a printer, or the like. The network I/F 1009 is an interface for data communication using the communication network 1N. The data bus 1010 is an address bus, a data bus, etc. for electrically connecting each component such as the CPU 1001 shown in FIG. 2.

Further, the keyboard 1011 is a type of input means that includes a plurality of keys for inputting characters, numerical values, various instructions, and the like. The pointing device 1012 is a type of input means for selecting and executing various instructions, selecting a processing target, moving a cursor, and the like. A DVD-RW drive 1014 controls reading and writing of various data to a DVD-RW 1013, which is an example of a removable recording medium. Note that it is not limited to DVD-RW, but may be DVD-R or the like. The media I/F 1016 controls reading or writing (storage) of data to a recording medium 1015 such as a flash memory.

FIG. 3 is a diagram showing an example of the hardware configuration of the MFP according to the first embodiment. As shown in FIG. 3, the MFP 21 includes a controller 2110, a short-range communication circuit 2120, an engine control section 2130, an operation panel 2140, and a network I/F 2150.

Of these, the controller 2110 includes a CPU 2101, which is the main part of the computer, a system memory (MEM-P) 2102, a north bridge (NB) 2103, a south bridge (SB) 2104, an ASIC (Application Specific Integrated Circuit) 2106, and a storage unit. The NB 2103 and the ASIC 2106 are connected by an AGP (Accelerated Graphics Port) bus 2121.

Among these, the CPU 2101 is a control unit that performs overall control of the MFP 21. NB2103 is a bridge for connecting CPU2101, MEM-P2102, SB2104, and AGP bus 2121, and it is a memory controller that controls reading and writing to MEM-P2102, a PCI (Peripheral Component Interconnect) master, and AGP target. has.

The MEM-P 2102 includes a ROM 2102a, which is a memory for storing programs and data that realizes each function of the controller 2110, and a RAM 2102b, which is used as a memory for developing programs and data, and for drawing when printing the memory. Note that the program stored in the RAM 2102b is configured to be provided as an installable or executable file recorded on a computer-readable recording medium such as a CD-ROM, CD-R, or DVD. You may.

SB2104 is a bridge for connecting NB2103, PCI devices, and peripheral devices. The ASIC 2106 is an IC (Integrated Circuit) for image processing that includes hardware elements for image processing, and has the role of a bridge that connects the AGP bus 2121, the PCI bus 2122, the HDD 2108, and the MEM-C 2107, respectively. This ASIC 2106 includes a PCI target and an AGP master, an arbiter (ARB) that is the core of the ASIC 2106, a memory controller that controls the MEM-C 2107, and multiple DMACs (Direct Memory Access Controllers) that rotate image data using hardware logic, etc. , and a PCI unit that transfers data between the scanner section 2131 and the printer section 2132 via the PCI bus 2122. Note that the ASIC 2106 may be connected to a USB (Universal Serial Bus) interface or an IEEE1394 (Institute of Electrical and Electronics Engineers 1394) interface.

MEM-C2107 is a local memory used as a copy image buffer and code buffer. The HD 2109 is a storage for storing image data, font data used during printing, and forms. The HD 2109 controls data reading or writing to the HD 2109 under the control of the CPU 2101. The AGP bus 2121 is a bus interface for the graphics accelerator card proposed to speed up graphics processing, and can speed up the graphics accelerator card by directly accessing the MEM-P2102 with high throughput. .

Further, the short-range communication circuit 2120 includes a short-range communication circuit 2120a. The short-range communication circuit 2120 is a communication circuit such as NFC or Bluetooth (registered trademark).

Further, the engine control section 2130 includes a scanner section 2131 and a printer section 2132. The operation panel 2140 also includes a panel display section 2140a such as a touch panel that displays current setting values, a selection screen, etc., and accepts input from the operator, as well as displaying setting values of conditions related to image formation such as density setting conditions. An operation panel 2140b is provided, which includes a numeric keypad for accepting instructions, a start key for accepting copy start instructions, and the like. The controller 2110 controls the entire MFP 21, and controls, for example, drawing, communication, input from the operation panel 2140, and the like. The scanner section 2131 or the printer section 2132 includes image processing sections such as error diffusion and gamma conversion.

Note that the MFP 21 can sequentially switch and select the document box function, copy function, printer function, and facsimile function using the application switching key on the operation panel 2140. When the document box function is selected, the mode becomes document box mode, when the copy function is selected, the mode becomes copy mode, when the printer function is selected, the mode becomes printer mode, and when the facsimile mode is selected, the mode becomes facsimile mode.

Further, the network I/F 2150 is an interface for data communication using the communication network 1N. Near field communication circuit 2120 and network I/F 2150 are electrically connected to ASIC 2106 via PCI bus 2122.

FIG. 4 is a diagram illustrating an example of the functional configuration of the server according to the first embodiment. Here, the server 10 is an example of an information processing device. As shown in FIG. 4, the server 10 includes a web application 11, a WF development tool 12, a user setting tool 13, and an input/output service 14.

The web application 11 is a module that configures a web application screen based on data stored in the input/output service 14 and requests the input/output service 14 to execute processing.

The web application 11 includes a screen configuration section 111 and an application execution section 112. The screen configuration unit 111 configures a web application screen based on information acquired from the input/output service 14. The application execution unit 112 executes processing in response to requests from users.

The WF development tool 12 is a tool that can create WF applications on the Web. A WF application is an application that connects various processes (components) and executes one flow.

FIG. 5 is a diagram showing an example of a screen of the WF development tool according to the first embodiment. In the example of FIG. 5, Execute OCR, Upload File, and Send Email correspond to each component. Furthermore, only users with application development authority can access the WF development tool 12 and develop WF applications.

The WF development tool 12 includes a UI providing section 121 and an application registration section 122. The UI providing unit 121 provides the user with a UI as shown in FIG. The application registration unit 122 receives a request from a user and registers the generated WF application with the input/output service 14 via the UI. The WF application may be a web application executed on the web.

The user setting tool 13 is a tool that allows settings for an application created by the WF development tool 12 (for example, settings for a default delivery destination folder, etc.) for each tenant or user. Here, a tenant is a large group of companies or departments. Settings for each tenant can be performed by the tenant administrator, and these settings will be reflected on all users belonging to the tenant. Settings for each user are literally settings for each user. User settings take precedence over tenant settings and user settings.

The user setting tool 13 includes a UI providing section 131, a setting registration section 132, and a custom error message registration section 133. The UI providing unit 131 provides the user with a UI for configuring the application. For example, the UI providing unit 131 provides a UI as shown in FIG. FIG. 6 is a diagram showing an example of a screen of the user setting tool according to the first embodiment. The settings registration unit 132 registers application settings set by the user in the input/output service 14 . The custom error message registration unit 133 registers a custom error message set by the user in the input/output service 14. Registration and display of custom error messages will be explained in detail later.

The input/output service 14 includes an application management section 141, an I/O logic processing section 142, and a custom error message holding section 143. The application management unit 141 manages developed applications. The I/O logic processing unit 142 receives an application execution request and executes the flow. The custom error message holding unit 143 holds customized error messages.

Each device included in the device group 20 will be explained. The MFP 21 executes the web application 11. The PC 22a is used for application development by a user with development authority, and executes the WF development tool 12. The PC 22b and the PC 23c are mainly used by users who have administrative authority and users who only have usage authority, and execute the user setting tool 13.

Here, it is assumed that the usage authority is the authority that allows the user to use the application and to set the application on a user-by-user basis. Furthermore, the management authority includes authority equivalent to the usage authority, and is also an authority that allows application settings to be made on a tenant-by-tenant basis. Note that the development authority includes authority equivalent to the management authority, and can also be said to be an authority that can make changes to the application itself.

Describe custom error message settings. Here, the error message is customized from the user setting tool 13. According to the user setting tool 13, error messages can be customized (set) on a tenant-by-tenant or user-by-user basis.

Customization of error messages for each tenant is performed by a user with administrative privileges. Customization for each tenant is applied to all users under the tenant. On the other hand, customization for each user is applied only to the user.

Note that the priority of customization is set in the following order: settings for each user, settings for each tenant, settings for the application itself, and settings for components. In other words, even if the error message is customized for each tenant, if the error message is customized for each user, the customization for each user takes priority. On the other hand, when error messages are customized for each tenant, the customization takes precedence over the initial settings of applications and components.

FIG. 7 is a diagram showing an example of an administrator's screen of the user setting tool of the first embodiment. When a user with administrative authority executes the user setting tool 13, the screen shown in FIG. 7 is displayed. Furthermore, when the error message customization button is clicked, the user setting tool 13 displays an error message customization screen as shown in FIG. FIG. 8 is a diagram showing an example of an error message customization screen according to the first embodiment.

As shown in FIG. 8, the flow used by the application is displayed on the error message customization screen. The flow in FIG. 8 shows that a component called "email" is executed after a component called "barcode recognition" is executed.

When a flow component icon is clicked, the user setting tool 13 displays the cause of the error and a default message list. The user can enter customized messages into the message list.

In the example in Figure 8, the user clicks the icon of the "Barcode Recognition" component, and when the cause is "Detection Failed", the error message "Cover sheet is not inserted. Cover sheet from Mr. △△" is displayed. If the cause is "File size limit exceeded," the error message will be changed to "The process has timed out. Please contact your IT administrator." There is. Then, when the save button is clicked, the user setting tool 13 registers the changed error message in the input/output service 14.

FIG. 9 is a diagram showing a sequence for registering a custom error message according to the first embodiment. Here, it is assumed that the user setting tool 13 is executed from the PC 22b. As shown in FIG. 9, the browser 221b of the PC 22b first requests the UI providing unit 131 to display an error message customization screen (step S101). The UI providing unit 131 provides the browser 221b with a custom error message registration screen (step S102).

The browser 221b inputs a custom error message according to the user's operation (step S103). The browser 221b then requests the custom error message registration unit 133 to register a custom error message (step S104). Further, the custom error message registration unit 133 requests the custom error message storage unit 143 of the input/output service 14 to register a custom error message (step S105).

The custom error message holding unit 143 performs custom error message registration processing (step S106), and returns the registration result to the custom error message registration unit 133 (step S107). Further, the custom error message registration unit 133 notifies the browser 221b of the registration result (step S108).

FIG. 10 is a diagram illustrating an example of a data format of a custom error message according to the first embodiment. The custom error message holding unit 143 holds data in the format shown in FIG. componentID in FIG. 10 is a character string that identifies the component. Key is a string that specifies the error when it occurs. customized_message is a customized registered message.

In this way, the user setting tool 13 accepts a request to customize the error message of an application from the PC 22b, which is different from both the MFP 21 that displays messages and the PC 22a that creates an application.The MFP 21 is an example of a first terminal. The PC 22a is an example of a second terminal. The PC 22b is an example of a third terminal.

The input/output service 14 holds customization information including error messages customized according to requests for each tenant or user. For example, the customization information is data in the format shown in FIG. 10, and is stored in association with a tenant or user.

The user setting tool 13 can accept a request for customizing an error message for a specific component among a plurality of components included in an application. In this case, the input/output service 14 maintains customization information including messages customized for each component in response to requests. For example, componentID in FIG. 10 is information for identifying the component corresponding to the error message.

FIG. 11 is a diagram showing an example of a screen displaying an error message according to the first embodiment. The error messages held in the custom error message holding unit 143 are displayed in a manner as shown in FIG. 11 when the application is executed.

FIG. 12 is a diagram showing a sequence for displaying a custom error message according to the first embodiment. As shown in FIG. 12, first, the browser 211 of the MFP 21 issues an application flow execution request to the application execution unit 112 of the Web application 11 (step S201). The application execution unit 112 issues a flow execution request to the I/O logic processing unit 142 of the input/output service 14 (step S202).

The I/O logic processing unit 142 executes the flow (step S203). When an error occurs (step S204), the I/O logic processing unit 142 requests the custom error message holding unit 143 to obtain a custom error message (step S205). The custom error message holding unit 143 acquires a custom error message corresponding to the error (step S206), and returns it to the I/O logic processing unit 142 (step S207).

The I/O logic processing unit 142 returns a custom error message to the application execution unit 112 (step S208). The application execution unit 112 transmits the custom error message to the browser 211 and causes it to be displayed (step S209).

In this manner, when an error occurs during execution of the application, the Web application 11 transmits a customized error message included in the customization information corresponding to the tenant or user who executed the application to the MFP 21. Furthermore, when an error occurs during execution of a specific component of the application, the Web application 11 can send a customized error message included in the customization information corresponding to the specific component to the MFP 21.

In this way, according to the user setting tool 13, error messages can be efficiently customized. Furthermore, the web application 11 can display error messages customized for each tenant or user. Furthermore, since the user setting tool 13 registers error messages together with information for identifying components, the corresponding error messages can be identified even if there are multiple components.

The user configuration tool 13 can provide recommended error messages to the user. In that case, the user can obtain the provided recommended message, make further changes to the recommended message as needed, and then register the recommended message.

FIG. 13 is a diagram showing an example of a screen displaying a recommended error message according to the first embodiment. In the user setting tool 13, when the recommendation button is clicked on the error message customization screen, a list of recommended messages is displayed. In the example of FIG. 13, the user setting tool 13 displays registered error messages for other tenants and users or other components as recommended messages. When one of the messages listed in the recommended message list is selected, the user setting tool 13 posts the selected message to the message field corresponding to the clicked recommendation button on the error message customization screen.

FIG. 14 is a diagram showing an example of a screen displaying a recommended error message according to the first embodiment. The browser 221b of the PC 22b requests the UI providing unit 131 of the user setting tool 13 to display a recommendation message in response to the click of the recommendation button (step S301). The UI providing unit 131 requests the custom error message holding unit 143 of the input/output service to display a recommended message (step S302).

The custom error message holding unit 143 acquires a recommended message in response to a display request and returns it to the UI providing unit 131. The UI providing unit 131 transmits the recommendation message to the browser 221b and causes it to be displayed.

The registered error messages are also used as recommended messages. Therefore, it can be said that the input/output service 14 holds recommended messages. The user setting tool 13 also displays the retained recommended messages and accepts selection of the displayed recommended messages. The input/output service 14 can hold customized information including the selected recommended message for each tenant or user. Since the user can customize the error message based on the recommended message, the customization of the error message can be made more efficient.

FIG. 15 is a functional block diagram of the information processing system of the first embodiment. FIG. 15 is a functional block diagram in which specific functions are extracted from the functions explained in FIG. 4.

As shown in FIG. 15, the request receiving unit 13a receives a request to customize the error message of the application from the PC 22b, which is different from both the MFP 21 that displays the message and the PC 22a that creates the application. Further, in the example of FIG. 4, the user setting tool 13 functions as the request reception unit 13a.

The custom error message holding unit 14a holds customization information including error messages customized according to requests for each tenant or user. Further, in the example of FIG. 4, the input/output service 14 functions as a custom error message holding unit 14a.

When an error occurs during execution of an application, the transmitter 11a transmits a customized error message included in the customization information corresponding to the tenant or user who executed the application to the MFP 21. Further, in the example of FIG. 4, the web application 11 functions as the transmitter 11a.

Each function of the embodiments described above can be realized by one or more processing circuits. Here, the term "processing circuit" as used herein refers to a processor programmed to execute each function by software, such as a processor implemented by an electronic circuit, or a processor designed to execute each function explained above. This includes devices such as ASICs (Application Specific Integrated Circuits), DSPs (Digital Signal Processors), FPGAs (Field Programmable Gate Arrays), and conventional circuit modules.

The devices described in the examples are merely indicative of one of several computing environments for implementing the embodiments disclosed herein. In some embodiments, server 10 includes multiple computing devices, such as a server cluster. The plurality of computing devices are configured to communicate with each other via any type of communication link, including a network, shared memory, etc., to perform the processes disclosed herein. Similarly, each device in device group 20 may include multiple computing devices configured to communicate with each other.

Additionally, the apparatus and devices of server 101 can be configured to share the disclosed processing steps, eg, FIG. 1, in various combinations. For example, a process executed by a given unit may be executed by each device. Similarly, the functions of a given unit may be performed by each device. Further, each element of the server 10 and each device may be combined into one server device, or may be divided into a plurality of devices.

Note that each device in the device group 20 is not limited to an MFP and a PC as long as it is a device with a communication function. Each device includes, for example, a PJ (Projector), an IWB (Interactive White Board: a whiteboard with an electronic blackboard function that allows mutual communication), an output device such as a digital signage, a HUD (Head Up Display) device, an industrial Machines, imaging devices, sound collection devices, medical equipment, network appliances, connected cars, personal computers, mobile phones, smartphones, tablets, game consoles, personal digital assistants (PDAs), digital cameras, wearables It may be a PC, a desktop PC, or the like.

1 Information processing system 1N Communication network 10 Server 11 Web application 12 WF development tool 13 User setting tool 14 Input/output service 20 Device group 21 MFP
22a, 22b, 22c PC
111 Screen configuration section 112 Application execution section 121, 131 UI provision section 122 Application registration section 132 Setting registration section 133 Custom error message registration section 141 Application management section 142 I/O logic processing section 143 Custom error message holding section

Japanese Patent Application Publication No. 2006-222633

Claims (6)

An information processing system comprising multiple terminals and servers,
The server is
Receiving a request to customize error messages of the created application from a third terminal that is different from either a first terminal that displays a message and a second terminal that creates an application that connects a plurality of components. Department and
a custom error message holding unit that holds customized information including error messages customized according to the request for each tenant or user;
a transmitting unit that transmits a customized error message included in customization information corresponding to the tenant or user who executed the application to the first terminal when an error occurs during execution of the application;
a UI providing unit that selects a specific component from among the plurality of components included in the created application and provides the third terminal with a screen that accepts input of the customized error message;
Equipped with
The request accepting unit accepts a request for customizing the error message for the specific component among the plurality of components included in the application,
The custom error message holding unit holds the customization information including the error message customized for each component in response to the request,
The transmitting unit transmits the customized error message included in the customization information corresponding to the specific component to the first terminal when an error occurs during execution of the specific component of the application. Information processing system. a recommended message holding unit that holds recommended messages;
a recommended message display unit that displays a recommended message held by the recommended message holding unit;
a selection accepting unit that accepts a selection of recommended messages displayed by the recommended message display unit;
Furthermore,
The information processing system according to claim 1, wherein the custom error message holding unit holds, for each tenant or user, customization information including the recommended message whose selection is accepted by the selection accepting unit. Receiving a request to customize error messages of the created application from a third terminal that is different from either a first terminal that displays a message and a second terminal that creates an application that connects a plurality of components. Department and
a custom error message holding unit that holds customized information including error messages customized according to the request for each tenant or user;
a transmitting unit that transmits a customized error message included in customization information corresponding to the tenant or user who executed the application to the first terminal when an error occurs during execution of the application;
a UI providing unit that selects a specific component from among the plurality of components included in the created application and provides the third terminal with a screen that accepts input of the customized error message;
Equipped with
The request accepting unit accepts a request for customizing the error message for the specific component among the plurality of components included in the application,
The custom error message holding unit holds the customization information including the error message customized for each component in response to the request,
The transmitting unit transmits the customized error message included in the customization information corresponding to the specific component to the first terminal when an error occurs during execution of the specific component of the application. Information processing device. The custom error message holding unit holds the customization information for each tenant,
The information processing apparatus according to claim 3, wherein customization of the error message for the specific component is performed by a user with administrative authority. An information processing method executed by an information processing device, the method comprising:
Receiving a request to customize error messages of the created application from a third terminal that is different from either a first terminal that displays a message and a second terminal that creates an application that connects a plurality of components. process and
a custom error message holding step of holding customized information including an error message customized according to the request in a storage unit for each tenant or user;
a sending step of sending a customized error message included in customization information corresponding to the tenant or user who executed the application to the first terminal when an error occurs during execution of the application;
a UI providing step of selecting a specific component from among the plurality of components included in the created application and providing the third terminal with a screen that accepts input of the customized error message;
including;
The request accepting step accepts a request for customizing the error message for the specific component among the plurality of components included in the application,
The custom error message holding step holds the customization information including the error message customized for each component according to the request,
In the sending step, when an error occurs during execution of the specific component of the application, the customized error message included in the customization information corresponding to the specific component is sent to the first terminal. Information processing method. Receiving a request to customize error messages of the created application from a third terminal that is different from either a first terminal that displays a message and a second terminal that creates an application that connects a plurality of components. step and
a custom error message retaining step of retaining customized information including an error message customized according to the request in a storage unit for each tenant or user;
Sending, when an error occurs during execution of the application, a customized error message included in the customized information stored in the storage unit and corresponding to the tenant or user who executed the application to the first terminal; step and
a UI providing step of selecting a specific component from among the plurality of components included in the created application and providing the third terminal with a screen that accepts input of the customized error message;
make the computer run
The request accepting step accepts a request for customizing the error message for the specific component among the plurality of components included in the application,
The custom error message retaining step retains the customization information including the error message customized for each component in response to the request;
In the sending step, when an error occurs during execution of the specific component of the application, the customized error message included in the customization information corresponding to the specific component is sent to the first terminal. program.

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