JP7467165B2 - Inspection planning device, inspection planning system, and inspection planning method - Google Patents

Description

The present invention relates to an inspection planning device, an inspection planning system, and an inspection planning method for automatic doors.

The dispatch of workers to carry out regular inspections of automatic doors and respond to malfunctions is generally done at the discretion of the manager of each location of the automatic door sales company, etc. However, in areas with a large number of automatic doors to be inspected, there are also a large number of workers, making it difficult to optimally allocate workers. In particular, the occurrence of malfunctions varies depending on the model, installation location, frequency of use, etc. of automatic doors, and there is a large difference in the efficiency and quality of maintenance and inspection work between workers who are familiar with the on-site conditions and those who are not, and the time required for maintenance and inspection work also differs depending on the worker.

Patent No. 5759296

As such, ideally, maintenance and inspection work should be left to workers who are familiar with the site, but the number of workers who are familiar with the site is limited. Also, it is difficult for managers who assign workers to keep track of which sites each worker is familiar with.

In addition, when the same worker is requested to perform maintenance inspections of multiple automatic doors in one day, it is not easy for the manager to know in advance the most efficient order in which to perform the maintenance inspections of each automatic door. In addition, if maintenance work on some automatic doors is suddenly canceled due to customer circumstances or worker circumstances, the maintenance work plan must be re-created, but it takes time for the manager to do so alone.

Furthermore, if the maintenance and inspection workers do not get along well with the customer management staff, unnecessary trouble may occur during the maintenance and inspection work.

One aspect of the present invention has been made to solve the above-mentioned problems, and provides an inspection planning device, an inspection planning system, and an inspection planning method that enable maintenance and inspection workers to efficiently perform maintenance and inspection of automatic doors.

In order to solve the above problems, one aspect of the present invention includes a model storage unit that stores a calculation model for predicting the priority order of maintenance and inspection of multiple automatic doors and the optimal number of maintenance and inspection personnel based on information from a management unit that associates and manages information on the installation sites of multiple automatic doors, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information;
an input unit for inputting work information of each maintenance and inspection worker;
An inspection planning device is provided, which includes a planning determination unit that determines the priority of maintenance and inspection of the multiple automatic doors and the optimal maintenance and inspection personnel based on the work information inputted into the input unit, information from the management unit, and the calculation model.

a model generator that generates the calculation model that reflects the results of learning the relationship between the information of the management unit, the work information of each maintenance and inspection worker, the actual maintenance and inspection timing of each automatic door, and the maintenance and inspection worker who actually performed the maintenance and inspection;
The model storage unit may store the computational model generated by the model generator.

the model generator periodically or irregularly re-learns the relationship between the work information of each maintenance and inspection worker, the actual maintenance and inspection timing of each automatic door, and the maintenance and inspection worker who actually performed the maintenance and inspection, thereby updating the calculation model;
The model storage unit may store the updated computational model.

The maintenance and inspection worker information includes information regarding compatibility between each maintenance and inspection worker and a customer management officer of each automatic door,
The plan determination unit may determine the priority order for maintenance and inspection of the plurality of automatic doors and the optimal number of maintenance and inspection personnel, taking the compatibility into consideration.

The system may also include a communication unit that transmits information regarding the priority order of the maintenance and inspection of the multiple automatic doors and the optimal number of maintenance and inspection personnel determined by the planning unit to a communication terminal carried by the corresponding maintenance and inspection worker.

When the planning and determination unit determines that the same maintenance and inspection worker will perform maintenance and inspection of multiple automatic doors on the same day, the communication unit may transmit information regarding the order and locations of the maintenance and inspection to the communication terminal of the corresponding maintenance and inspection worker.

The communication unit may transmit information regarding the timing of maintenance and inspection and the maintenance and inspection workers to a customer management officer for each of the multiple automatic doors based on information regarding the maintenance and inspection priorities of the multiple automatic doors and the optimal number of maintenance and inspection personnel determined by the planning and determination unit.

The customer information includes at least one of information on busy periods and off-peak periods of the customer management staff,
The plan determination unit may determine the priority order for the maintenance and inspection of the plurality of automatic doors and the optimum number of maintenance and inspection personnel so as to avoid busy periods for customer care personnel.

The operation information includes information regarding the amount of traffic passing through the automatic door,
The plan determination unit may determine priorities for maintenance and inspection of the plurality of automatic doors and optimal maintenance and inspection personnel so as to avoid periods when the traffic volume is expected to exceed a predetermined standard volume.

In another aspect of the present invention, a maintenance information storage device is provided which stores, in association with each other, installation site information, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information for a plurality of automatic doors;
a management unit for managing information stored in the maintenance information storage device;
A model storage unit stores a calculation model for predicting the priority order of maintenance and inspection of the plurality of automatic doors and the optimal number of maintenance and inspection personnel based on the information managed by the management unit;
an input unit for inputting work information of each maintenance and inspection worker;
An inspection planning system is provided which includes a planning determination unit which determines the priority of maintenance and inspection of the multiple automatic doors and the optimal maintenance and inspection personnel based on the work information inputted into the input unit, information from the management unit, and the calculation model.

In another aspect of the present invention, a calculation model for predicting the priority order of maintenance and inspection of multiple automatic doors and the optimal number of maintenance and inspection personnel based on information from a management unit that associates and manages information on the installation sites of multiple automatic doors, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information of the multiple automatic doors is stored in a model storage unit;
inputting work information of each maintenance and inspection worker;
The present invention provides an inspection planning method, which includes a step of determining the priority of maintenance and inspection of the plurality of automatic doors and the optimal maintenance and inspection personnel based on the input work information, information from the management department, and the computational model.

The present invention provides an inspection plan that enables maintenance and inspection workers to efficiently perform maintenance and inspection of automatic doors.

1 is a block diagram showing a schematic configuration of an inspection planning system including an inspection planning device according to an embodiment. FIG. 1 is a diagram showing an example of a neural network. FIG. 4 is a diagram showing an example of various information related to automatic doors registered in the database device. FIG. 13 is a diagram showing a detailed example of maintenance and inspection worker information. 11 is a flowchart showing an example of a processing procedure of a model generator. 11 is a flowchart showing an example of a processing procedure of a plan determination unit.

Below, an embodiment of the inspection planning device, inspection planning system, and inspection planning method will be described with reference to the drawings. Below, the main components of the inspection planning device, inspection planning system, and inspection planning method will be mainly described, but the inspection planning device, inspection planning system, and inspection planning method may have components and functions that are not shown or described.

1 is a block diagram showing a schematic configuration of an inspection planning system 2 equipped with an inspection planning device 1 according to an embodiment. The inspection planning device 1 in FIG. 1 automatically predicts the priority order of maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel. The inspection planning device 1 in FIG. 1 includes a model storage unit 4, an input unit 5, and a plan determination unit 6 as essential components. The inspection planning system 2 is configured by adding a database device (maintenance information storage device) 7 to the inspection planning device 1. As described later, the inspection planning device 1 or the inspection planning system 2 is provided with a management unit 8. Furthermore, the maintenance and inspection worker carries a mobile communication terminal 9. The mobile communication terminal 9 is, for example, a mobile phone, a smartphone, or a tablet. The maintenance and inspection worker performs maintenance and inspection of the automatic doors 3 under the management of the distributor management device 10. The mobile communication terminal 9, the distributor management device 10, and the management unit 8 transmit and receive information, for example, via the Internet 20.

The model storage unit 4 stores a calculation model that predicts the priority order of maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel based on information from the management unit 8, which associates and manages the installation site information, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information of multiple automatic doors 3.

The computational model is, for example, a model using a neural network 11. As shown in FIG. 2, the neural network 11 typically has three layers, for example, an input layer 12, a hidden layer 13, and an output layer 14, and weighting coefficients are assigned to the paths connecting the layers 12 to 14. Each of the layers 12 to 14 has multiple values. Each value of the input layer 12 is a different physical quantity value, and the total number of values of each layer is arbitrary. Each value of the hidden layer 13 is determined by adding up the values obtained by multiplying each value of the input layer 12 by a weighting coefficient. As shown in FIG. 2, each value of the hidden layer 13 changes depending on each value of the input layer 12 and the weighting coefficient corresponding to each value. The same is true between the hidden layer 13 and the output layer 14, and each value of the output layer 14 changes depending on each value of the hidden layer 13 and the weighting coefficient corresponding to each value. In this way, in the neural network 11, the value of the next layer is determined by performing a product-sum operation on each value of each layer 12 to 14 and the weighting coefficient for each layer 12 to 14. By updating the weighting coefficient values according to the learning results, output values that reflect the learning results can be obtained.

For example, when the neural network 11 in FIG. 2 is used to determine the priority order of maintenance and inspection of automatic doors 3 and the optimal maintenance and inspection personnel, information managed by the management unit 8 and registered in the database device 7 and the work information of each maintenance and inspection worker are provided to the input layer 12 of the neural network 11, and the priority order of past maintenance and inspection of automatic doors 3 and the maintenance and inspection personnel are output from the output layer 14. As a more specific example, when defect information of a specific model of automatic door 3 is registered in the database device 7, the neural network 11 is trained to increase the priority order and to advance the inspection time for automatic doors 3 of the same model. Alternatively, the neural network 11 is trained to increase the priority order and to advance the inspection time for automatic doors 3 installed in dusty places or automatic doors 3 for which many defects have been reported in the past. Alternatively, the neural network 11 is trained to assign experienced maintenance and inspection workers to automatic doors 3 with many troubles in the same building, or automatic doors 3 with many troubles. The learning content is arbitrary, but by providing a large amount of information related to the priority order of maintenance and inspection and the optimal maintenance and inspection personnel for learning, a highly practical and reliable calculation model can be generated.

Note that the neural network 11 in FIG. 2 shows a simplified example, and in reality, it may be composed of four or more layers. In addition, the computational model may be generated based on a model formula other than the neural network 11.

The input unit 5 inputs work information for each maintenance and inspection worker. Work information is information related to the date, day of the week, and time period on which each maintenance and inspection worker works. The work information may also include information related to the location where each maintenance and inspection worker works. Furthermore, the work information may also include information related to the type of automatic door 3 that each maintenance worker can maintain and inspect.

If the inspection planning system 2 is provided with a database device 7 that stores information on individual maintenance and inspection workers, and a management unit 8, the management unit 8 can manage each piece of information in the database device 7 with the identification information of each automatic door 3 and maintenance and inspection worker. In this case, by inputting the identification information (e.g., a serial number) of any maintenance and inspection worker from the input unit 5, the management unit 8 can easily and quickly obtain, from the database device 7, the work information included in the maintenance and inspection worker information corresponding to that serial number.

The input unit 5 can also input work information for individual maintenance and inspection workers that has not yet been registered in the database device 7. For example, information on paid leave or bereavement leave that a maintenance and inspection worker takes irregularly may be input from the input unit 5. The information input to the input unit 5 is registered in the database device 7 as necessary under the management of the management unit 8. For example, work information is registered in the database device 7, for example, as part of maintenance and inspection worker information.

The plan determination unit 6 determines the priority order for maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel based on the work information input to the input unit 5, the information from the management unit 8, and the calculation model. The plan determination unit 6 can determine a maintenance and inspection plan for any period, such as one day, one week, one month, or one year. In addition, a maintenance and inspection plan that has been determined can be updated at any time depending on the convenience of the maintenance and inspection workers or customer management personnel.

The maintenance and inspection worker information described above may include information regarding the compatibility between each maintenance and inspection worker and the customer management personnel of each automatic door 3. In this case, the plan determination unit 6 can determine the priority order for the maintenance and inspection of multiple automatic doors 3 and the optimal maintenance and inspection personnel, taking into account the compatibility between each maintenance and inspection worker and the customer management personnel of each automatic door 3. Specifically, the maintenance and inspection workers who will perform the maintenance and inspection of each automatic door 3 are determined, while avoiding as much as possible maintenance and inspection workers who do not get along well with the customer management personnel. This is because introducing maintenance and inspection workers who do not get along well to the customer management personnel could be a cause of unnecessary trouble.

The maintenance and inspection worker information may include information on whether or not each maintenance and inspection worker holds a maintenance and inspection qualification. National qualifications related to the maintenance and inspection of automatic doors 3 include first- and second-class automatic door installation technicians. Maintenance and inspection workers who hold first-class automatic door installation technician qualifications can be considered to be skilled workers who are well versed in maintenance and inspection work. For this reason, when there are automatic doors 3 to be inspected for which maintenance and inspection work is expected to be difficult, or when the maintenance and inspection time is limited, it is desirable to determine the maintenance and inspection worker taking into consideration whether or not they hold an automatic door installation technician qualification.

The inspection planning device 1 in FIG. 1 may include a communication unit 15. The communication unit 15 transmits information regarding the priority of the maintenance and inspection of the multiple automatic doors 3 and the optimal maintenance and inspection personnel determined by the plan determination unit 6 to a communication terminal carried by the corresponding maintenance and inspection worker.

When the planning unit 6 determines that the same maintenance and inspection worker will perform maintenance and inspection of multiple automatic doors 3 on the same day, the communication unit 15 may transmit information regarding the order and locations of the maintenance and inspection to the communication terminal of the corresponding maintenance and inspection worker. At that time, it is desirable to notify the maintenance and inspection worker of the order of the maintenance and inspection in an easy-to-understand manner, for example by clearly indicating the recommended route on map information.

The communication unit 15 may also transmit information regarding the maintenance and inspection timing and the maintenance and inspection workers to the customer management personnel of each of the multiple automatic doors 3 based on information regarding the maintenance and inspection priorities of the multiple automatic doors 3 and the optimal number of maintenance and inspection personnel determined by the planning determination unit 6.

The communication unit 15 transmits the above-mentioned information to the mobile communication terminal 9 of the maintenance and inspection worker, the customer management staff, the distributor management device 10, etc., by wired or wireless communication via the Internet 20. Alternatively, the information may be transmitted directly from a base station, etc. to the mobile communication terminal 9, etc., without going through the Internet 20.

The customer information registered in the database device 7 may include at least one of the busy periods and off-peak periods for the customer management staff. In this case, the planning unit 6 may determine the priority of the maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel so as to avoid the busy periods for the customer management staff.

The operation information registered in the database device 7 may also include information regarding the amount of traffic passing through the automatic doors 3. In this case, the planning unit 6 may determine the priority order for the maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel to avoid busy periods for customer management personnel. The amount of traffic passing through the automatic doors 3 is detected, for example, using a camera or sensor installed in the blind section of the automatic doors 3, and the detection results are transmitted, for example, from the dealer management device 10 to the management unit 8 via the Internet 20.

The above-mentioned computational model may be generated by a device other than the inspection planning device 1, or may be generated inside the inspection planning device 1. When generating the computational model by a device other than the inspection planning device 1, for example, a server device may be provided that generates the computational model by referring to the registered contents of each database device in the multiple inspection planning systems 2, and the generated computational model may be shared by the multiple inspection planning systems 2. In addition, the computational model needs to be updated from time to time, but the computational model may also be updated by a device separate from the inspection planning device 1, or may be updated inside the inspection planning device 1. FIG. 1 shows an example in which a model generator 16 is provided inside the inspection planning device 1, and the computational model is generated and updated within the inspection planning device 1.

The model generator 16 generates a calculation model that reflects the results of learning the relationship between the information managed by the management unit 8, the work information of each maintenance and inspection worker, the actual maintenance and inspection timing of each automatic door 3, and the maintenance and inspection worker who actually performed the maintenance and inspection. More specifically, the model generator 16 updates the weighting coefficients of the neural network 11 in FIG. 2, for example, during the learning process, and generates a calculation model that includes the neural network 11. The calculation model generated by the model generator 16 is stored in the model storage unit 4.

It is desirable for the model generator 16 to periodically or irregularly re-learn the relationship between the work information of each maintenance and inspection worker, the actual maintenance and inspection timing of each automatic door 3, and the maintenance and inspection worker who actually performed the maintenance and inspection, and update the calculation model. By relearning the relationship between the work information of each maintenance and inspection worker, the actual maintenance and inspection timing, and the maintenance and inspection worker who actually performed the maintenance and inspection, a highly practical calculation model can be generated and the reliability of the calculation model can be improved. When the calculation model is updated, the model storage unit 4 replaces the already stored calculation model with the updated calculation model.

Figure 3 is a diagram showing an example of various information related to the automatic doors 3 registered in the database device 7. The database device 7 in Figure 3 registers, for each of the multiple automatic doors 3, the identification information of the automatic door 3, installation site information, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information in association with each other. Note that Figure 3 is only an example of the information registered in the database device 7. Various information other than that shown in Figure 3 can be registered in the database device 7. The management unit 8 updates various information in the database device 7 as necessary. The model generator 16 generates and updates a calculation model based on the registered information in the database device 7.

The installation site information in the database device 7 in FIG. 3 includes the address and telephone number of the installation location of the automatic door 3, the building name, and the installation location within the building. The installation location may include the site type, indoor/outdoor information, and surrounding environment information. The site type is information that classifies the installation site of the automatic door 3, such as a factory, office, or home. The indoor/outdoor information is provided because automatic doors 3 installed in places facing the outdoors are more susceptible to the effects of dust and the like than automatic doors 3 installed indoors. The surrounding environment information is information such as whether or not there is an automatic door 3 of the same model in the vicinity.

The automatic door information includes detailed hardware information (fitting code, installation method, door dimensions, opening and closing method, door type, etc.) of each automatic door 3 that is the subject of maintenance.

Operation information includes the number of times the automatic door 3 opens and closes per unit time, the opening and closing speed, the amount of traffic through the automatic door 3 per unit time, the time elapsed since installation, the timing of past part replacements and the names of the replaced parts, etc. Operation information may also include the number of times the automatic door 3 opens and closes per unit time, the opening and closing speed per unit time, the amount of traffic through the automatic door 3 per unit time, the time elapsed since installation, the timing of past part replacements and the names of the replaced parts, etc. In addition, the operation information may also include the number of times the automatic door 3 opens and closes per unit time, the amount of traffic through the automatic door 3 per unit time, the opening and closing speed ...

Maintenance and inspection information includes the timing of past maintenance and inspections, the contents of inspection reports, information on defective areas, and the names of maintenance and inspection workers.

The parts inventory information is information indicating whether or not there is inventory of each part to be replaced that is used in the automatic door 3 for each automatic door 3 that is the subject of maintenance, specifically, the number held by the supplier, the number held by the manufacturer, the number held by the distributor, the number installed in vehicles, the expected date of arrival, etc.

Customer information includes the customer's name, the name of the manager, telephone number, email address, customer registration number, and the customer's annual schedule (permitted work hours, information on busy/off-season periods, and information on days when the manager is absent).

Maintenance and inspection worker information is various information related to individual maintenance and inspection workers. Figure 4 is a diagram showing a detailed example of maintenance and inspection worker information. The maintenance and inspection worker information in Figure 4 includes information on each individual maintenance and inspection worker, including the name, years of experience, skill qualifications, blood type, blood pressure, average work hours, leadership ability, personality, product response ability, main response site, and worker registration. Figure 4 is an example of maintenance and inspection worker information, and various changes are possible.

At least a portion of the maintenance and inspection worker information may be entered by each maintenance and inspection worker on his or her own mobile communication terminal 9 and registered in the database device 7. At least a portion of the maintenance and inspection worker information may be entered by the maintenance and inspection worker's manager using a distributor management device 10 or the like and registered in the database device 7. Furthermore, it is desirable to update the maintenance and inspection worker information on a regular or irregular basis.

Figure 5 is a flowchart showing an example of the processing procedure of the model generator 16. First, the installation site information, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information of an automatic door 3 with an identification number i are obtained from the database device 7 (step S1).

Next, the system learns the relationship between the information acquired in step S1, the past maintenance inspection timings of the automatic door 3 with identification number i, and the information of the maintenance and inspection workers who performed the past maintenance and inspections, and generates a calculation model that reflects the learning results (step S2). Here, for example, the installation site information, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, and customer information of the automatic door 3 with identification number i acquired in step S1 are input to the input layer 12 of the neural network 11 shown in Figure 2, and weighting coefficients are learned so that the output layer 14 becomes the past maintenance inspection timings and maintenance and inspection worker information.

Next, the management unit 8 determines whether learning has been completed for all automatic doors 3 managed by it (step S3). If there are automatic doors 3 for which learning has not yet been completed, an automatic door 3 with an arbitrary identification number is selected from among them, and the process of steps S1 to S3 is repeated.

When it is determined in step S4 that learning has been completed for all automatic doors 3, the learned calculation model is stored in the model memory unit 4 (step S4).

In the process of generating the computational model, information regarding the compatibility between each maintenance worker and the customer care staff of each automatic door 3 may be input to the neural network 11 in the input layer 12, and the computational model may be generated by learning while taking compatibility into account. This makes it possible to prevent a maintenance worker who does not get along well with a customer care staff from being assigned to the neural network.

In addition, in the process of generating the calculation model, information regarding the busy/off-peak times of the customer care representative may be input to the neural network 11, and the calculation model may be generated by learning while taking into account the busy/off-peak times. This makes it possible to prevent maintenance inspections from being scheduled when the customer care representative is busy.

Furthermore, in the process of generating the calculation model, information regarding the amount of traffic passing through the automatic doors 3 may be input to the neural network 11, so that the calculation model can be generated taking the amount of traffic into account. This makes it possible to prevent maintenance inspections from being scheduled when the amount of traffic passing through the automatic doors 3 is high.

Figure 6 is a flowchart showing an example of the processing procedure of the planning decision unit 6, which predicts the priority order of maintenance and inspection and the optimal number of maintenance and inspection personnel using a trained computational model.

First, the work information of each maintenance and inspection worker is input (step S11). If the work information has already been registered in the database device 7, the work information can be obtained from the corresponding maintenance and inspection worker information in the database device 7 by inputting the identification information of each maintenance and inspection worker. Next, the trained calculation model is read from the model storage unit 4 (step S12).

Next, the information managed by the management unit 8 and the work information of each maintenance and inspection worker inputted by the input unit 5 are inputted into the trained calculation model, and the calculation model is processed to determine the priority order of maintenance and inspection of multiple automatic doors 3 and the optimal maintenance and inspection personnel from the calculation model (step S13).

Next, the determined priority order and the optimal number of maintenance and inspection personnel are transmitted to the mobile communication terminal 9 carried by the corresponding maintenance and inspection worker (step S14). At this time, when the same maintenance and inspection worker is instructed to perform maintenance and inspection of multiple automatic doors 3 in one day, the system may provide map information showing the recommended route to take to visit the locations where the multiple automatic doors 3 are installed.

The maintenance and inspection worker will carry out maintenance and inspection of multiple automatic doors 3 according to the determined priorities, but if he or she thinks it would be better to change the priorities in terms of work efficiency, he or she may request a change in the priorities via the mobile communication terminal 9. In this case, the plan determination unit 6 may update the plan model according to the request of the maintenance and inspection worker, and then determine the maintenance and inspection priorities again.

In this way, in this embodiment, a calculation model is generated that predicts the priority order of maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel based on information managed by the management unit 8, and by inputting the work information of each maintenance and inspection worker into this calculation model, the priority order of maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel can be easily and quickly determined.

The determined priority order can be transmitted to a mobile communication terminal 9 carried by the corresponding maintenance and inspection worker, allowing the maintenance and inspection worker to efficiently carry out maintenance and inspection work on multiple automatic doors 3. In addition, by clearly indicating the route to visit multiple automatic doors 3 according to priority order together with map information, the maintenance and inspection worker can efficiently carry out maintenance and inspection of each automatic door 3.

In addition, the system takes into consideration the compatibility between each maintenance and inspection worker and the customer management staff for each automatic door 3 to determine the priority order for maintenance and inspection of multiple automatic doors 3 and the optimal number of maintenance and inspection personnel, thereby preventing unnecessary trouble during maintenance and inspection.

At least a part of the inspection planning device 1 and the inspection planning system 2 described in the above-mentioned embodiment may be configured as hardware or software. When configured as software, a program that realizes at least a part of the functions of the inspection planning device 1 and the inspection planning system 2 may be stored on a recording medium such as a flexible disk or a CD-ROM, and may be read and executed by a computer. The recording medium is not limited to removable ones such as magnetic disks and optical disks, but may be fixed recording media such as a hard disk device or memory.

In addition, a program that realizes at least a part of the functions of the inspection planning device 1 and the inspection planning system 2 may be distributed via a communication line (including wireless communication) such as the Internet 20. Furthermore, the program may be encrypted, modulated, or compressed and distributed via a wired line or wireless line such as the Internet 20, or stored on a recording medium.

The aspects of the present invention are not limited to the individual embodiments described above, but include various modifications that may be conceived by a person skilled in the art, and the effects of the present invention are not limited to the above. In other words, various additions, modifications, and partial deletions are possible within the scope that does not deviate from the conceptual idea and intent of the present invention derived from the contents defined in the claims and their equivalents.

1 Inspection planning device, 2 Inspection planning system, 3 Automatic door, 4 Model storage unit, 5 Input unit, 6 Planning decision unit, 7 Database device, 8 Management unit, 9 Mobile communication terminal, 10 Dealer management device, 11 Neural network, 12 Input layer, 13 Hidden layer, 14 Output layer, 15 Communication unit, 16 Model generator, 20 Internet

Claims (11)

The automatic door management system is a system that manages the automatic door operation information, such as the installation site information, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information, in order to predict the priority order of the maintenance and inspection of the automatic doors and the optimal number of maintenance and inspection personnel.
an input unit for inputting work information of each maintenance and inspection worker;
An inspection planning device comprising: a planning determination unit that determines the priority of maintenance and inspection of the multiple automatic doors and the optimal maintenance and inspection personnel based on the work information inputted into the input unit, information from the management unit, and the calculation model. a model generator that generates the calculation model reflecting a learning result by associating information from the management unit, work information of each maintenance and inspection worker, actual maintenance and inspection time of each automatic door, and information on the maintenance and inspection worker who actually performed the maintenance and inspection at the actual maintenance and inspection time;
The inspection planning device according to claim 1 , wherein the model storage unit stores the calculation model generated by the model generator. the model generator periodically or irregularly associates the work information of each maintenance and inspection worker, the actual maintenance and inspection time of each automatic door, and the maintenance and inspection worker information on the maintenance and inspection worker who actually performed the maintenance and inspection at the actual maintenance and inspection time, and updates the calculation model through re-learning;
The inspection planning device according to claim 2 , wherein the model storage unit stores the updated calculation model. The maintenance and inspection worker information includes information regarding whether each maintenance and inspection worker and each customer care staff of each automatic door are compatible with each other,
4. The inspection planning device according to claim 1, wherein the plan determination unit determines a priority order for the maintenance and inspection of the plurality of automatic doors and optimal maintenance and inspection personnel based on the information relating to compatibility . The inspection planning device according to any one of claims 1 to 3, further comprising a communication unit that transmits information regarding the priority order of the maintenance and inspection of the plurality of automatic doors and the optimal number of maintenance and inspection personnel determined by the planning unit to a communication terminal carried by the corresponding maintenance and inspection worker. The inspection planning device according to claim 5, wherein when the planning decision unit decides that the same maintenance worker will perform maintenance inspections of multiple automatic doors on the same day, the communication unit transmits information regarding the order and locations of the maintenance inspections to the communication terminal of the corresponding maintenance worker. The inspection planning device according to claim 5 or 6, wherein the communication unit transmits information regarding the maintenance inspection timing and the maintenance inspection worker to the customer management personnel of each of the multiple automatic doors based on information regarding the maintenance inspection priority and the optimal maintenance inspection personnel for the multiple automatic doors determined by the planning determination unit. The customer information includes at least one of information on busy periods and off-peak periods of the customer management staff,
8. The inspection planning device according to claim 1, wherein the plan determination unit determines the priority order of the maintenance and inspection of the plurality of automatic doors and the optimal number of maintenance and inspection personnel so as to avoid busy periods for customer care personnel. The operation information includes information regarding the amount of traffic passing through the automatic door,
The inspection planning device according to any one of claims 1 to 7, wherein the planning determination unit determines the priority of maintenance and inspection of the multiple automatic doors and the optimal maintenance and inspection personnel so as to avoid periods when the traffic volume is expected to exceed a predetermined standard volume. A maintenance information storage device that stores information on installation sites of a plurality of automatic doors, automatic door information, operation information, maintenance and inspection information including repair history, parts inventory information, customer information, and maintenance and inspection worker information in an associated manner;
a management unit for managing information stored in the maintenance information storage device;
A model storage unit stores a calculation model for predicting the priority order of maintenance and inspection of the plurality of automatic doors and the optimal number of maintenance and inspection personnel based on the information managed by the management unit;
an input unit for inputting work information of each maintenance and inspection worker;
An inspection planning system comprising: a planning determination unit that determines the priority of maintenance and inspection of the multiple automatic doors and the optimal maintenance and inspection personnel based on the work information inputted into the input unit, information from the management unit, and the calculation model. The automatic doors are installed at different locations, and the automatic doors are operated in a controlled manner. This allows the automatic doors to be operated in a controlled manner, without the need for maintenance or inspection.
inputting work information of each maintenance and inspection worker;
An inspection planning method comprising a step of determining the priority order of maintenance and inspection of the multiple automatic doors and the optimal maintenance and inspection personnel based on the input work information, information from the management department, and the calculation model.

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