JP7520396B2 - Information processing system, information processing method, and program - Google Patents

Description

The present invention relates to an information processing system, an information processing method, and a program.

In order to facilitate the provision of goods and services to consumers, various reservation systems have been developed in the past. For example, Patent Document 1 discloses a technology for matching consumers with products that are limited in availability, in which reservations are accepted after announcements are made via SNS (social network services) or the like.

Special Publication No. 2015-523618

However, there is still room to develop a more effective system for consumers to reserve products, etc.

In consideration of the above circumstances, the present invention aims to provide a more effective information processing system etc. when consumers make reservations for products etc.

According to one aspect of the present invention, there is provided an information processing system that supports reservations for goods or services. This information processing system includes a control unit. The control unit is configured to execute the following steps. In a first reception step, a designation of a product or service from a first user is accepted. In a display control step, the product or service designated in the first reception step is displayed so as to be visible to a second user. In a second reception step, a reservation for the product or service from the second user is accepted. In a payment registration step, a payment for the reservation accepted in the second reception step is registered. In a distribution step, a portion of the payment amount in the payment registration step is distributed to the first user.

According to the above aspect, a more effective information processing system etc. is provided when a consumer makes a reservation for a product etc.

1 is a configuration diagram illustrating an information processing system 100 according to an embodiment of the present invention. FIG. 2 is a block diagram showing a hardware configuration of a first user terminal 1. FIG. 2 is a block diagram showing a hardware configuration of the server 3. 2 is a block diagram showing functions realized by a control unit 33 and the like in the server 3. FIG. FIG. 2 is an activity diagram for explaining information processing executed by the information processing system 100. 13 is an example of a display screen shown on a second user terminal 2.

The following describes embodiments of the present invention with reference to the drawings. The various features shown in the following embodiments can be combined with each other.

The program for implementing the software used in this embodiment may be provided as a non-transitory computer-readable recording medium, or may be provided so that it can be downloaded from an external server, or may be provided so that the program is started on an external computer and its functions are implemented on a client terminal (so-called cloud computing).

In this embodiment, a "unit" may also include, for example, a combination of hardware resources implemented by a circuit in the broad sense and software information processing that can be specifically realized by these hardware resources. In addition, this embodiment handles various types of information, which may be represented, for example, by physical values of signal values representing voltage and current, high and low signal values as a binary bit collection consisting of 0 or 1, or quantum superposition (so-called quantum bits), and communication and calculations may be performed on a circuit in the broad sense.

In the broad sense, a circuit is a circuit realized by at least appropriately combining a circuit, circuitry, a processor, and memory. In other words, it includes application specific integrated circuits (ASICs), programmable logic devices (e.g., simple programmable logic devices (SPLDs), complex programmable logic devices (CPLDs), and field programmable gate arrays (FPGAs)), etc.

1. Hardware Configuration In this section, the hardware configuration of this embodiment will be described.

1.1 Information Processing System 100
1 is a configuration diagram showing an information processing system 100 according to this embodiment. The information processing system 100 includes a first user terminal 1, a second user terminal 2, a server 3, and a business operator terminal 4, which are connected via a network 5. These components will be further described. Note that a system exemplified as the information processing system 100 is composed of one or more devices or components. Therefore, even the server 3 alone is an example of a system.

1.1 First user terminal 1
The first user terminal 1 is a terminal carried by a first user who specifies products or services related to a reservation. For example, the first user terminal 1 is assumed to be a smartphone, a tablet terminal, a computer, or the like, but the details thereof are not limited thereto.

FIG. 2 is a block diagram showing the hardware configuration of the first user terminal 1. As shown in FIG.
The first user terminal 1 has a communication unit 11, a storage unit 12, a control unit 13, a display unit 14, and an input unit 15, and these components are electrically connected via a communication bus 10 inside the first user terminal 1. Explanations of the communication unit 11, the storage unit 12, and the control unit 13 are omitted because they are substantially similar to the communication unit 31, the storage unit 32, and the control unit 33 in the server 3 described below.

The display unit 14 may be, for example, included in the housing of the first user terminal 1, or may be externally attached. The display unit 14 displays a screen of a Graphical User Interface (GUI) that can be operated by the user. This is preferably implemented by using display devices such as a CRT display, a liquid crystal display, an organic EL display, and a plasma display, depending on the type of terminal. Here, the display unit 14 is described as being included in the housing of the first user terminal 1.

The input unit 15 may be included in the housing of the first user terminal 1, or may be externally attached. For example, the input unit 15 may be implemented as a touch panel integrated with the display unit 14. If it is a touch panel, the user can input tapping, swiping, and the like. Of course, a switch button, a mouse, a QWERTY keyboard, and the like may be used instead of a touch panel. That is, the input unit 15 accepts operation inputs made by the user. The input is transferred as a command signal to the control unit 13 via the communication bus 10, and the control unit 13 can execute predetermined control and calculations as necessary.

The first user terminal 1 may be provided with a function for transmitting latitude and longitude information.
Specifically, the first user terminal 1 may be provided with a function capable of transmitting signals such as a Global Positioning System (GPS).
Furthermore, the first user terminal 1 may have a camera function for reading codes and the like, or a reader capable of reading various tags such as NFC (Near Field Communication) tags.

1.2 Second user terminal 2
The second user terminal 2 is a terminal owned by a user who reserves a product or service. For example, the second user terminal 2 may be a smartphone, a tablet terminal, a computer, or the like, but the details are not limited thereto. In FIG. 1, the second user terminal 2 is depicted as a collection of individual smartphones (2-1, 2-2, ... 2-n), but in this specification, an individual terminal may also be referred to as the second user terminal 2.

The hardware configuration of the second user terminal 2 is exemplified as being similar to the hardware configuration of the first user terminal 1 described above. That is, the second user terminal 2 may have the various components shown in FIG. 2 (communication unit, storage unit, control unit, display unit, input unit, and communication bus), but for brevity, the description will be omitted here.

1.3 Server 3
3 is a block diagram showing the hardware configuration of the server 3. The server 3 has a communication unit 31, a storage unit 32, and a control unit 33, and these components are electrically connected via a communication bus 30 inside the server 3. Each component will be further described.

The communication unit 31 is preferably a wired communication means such as USB, IEEE 1394, Thunderbolt (registered trademark), wired LAN network communication, etc., but may also include wireless LAN network communication, mobile communication such as 3G/LTE/5G, Bluetooth (registered trademark) communication, etc. as necessary. In other words, it is more preferable to implement it as a collection of multiple communication means. In other words, the server 3 communicates various information with the first user terminal 1, the second user terminal 2, etc. via the communication unit 31 and the network 5.

The memory unit 32 stores various information defined by the above description. This can be implemented, for example, as a storage device such as a solid state drive (SSD) that stores various programs related to the server 3 executed by the control unit 33, or as a memory such as a random access memory (RAM) that stores temporarily required information (arguments, arrays, etc.) related to the program calculations. It may also be a combination of these. In particular, the memory unit 32 stores various programs related to the server 3 executed by the control unit 33.

The control unit 33 processes and controls the overall operation related to the server 3. The control unit 33 is, for example, a central processing unit (CPU) not shown. The control unit 33 realizes various functions related to the server 3 by reading out a specific program stored in the memory unit 32. In other words, information processing by the software stored in the memory unit 32 can be specifically realized by the control unit 33, which is an example of hardware, and executed as each functional unit included in the control unit 33. These will be described in more detail in Section 2. Note that the control unit 33 is not limited to being single, and may be implemented with multiple control units 33 for each function. Also, a combination of these may be used.

1.4 Operator terminal 4
The business operator terminal 4 is a terminal owned by a business operator who provides goods or services. For example, the business operator terminal 4 is assumed to be a smartphone, a tablet terminal, a computer, etc., but the details are not limited thereto. The hardware configuration of the business operator terminal 4 is exemplified as being the same as the hardware configuration of the first user terminal 1 described above. That is, the business operator terminal 4 may have various configurations (communication unit, storage unit, control unit, display unit, input unit, and communication bus) shown in FIG. 2, but the description will be omitted here for omission.

2. Functional Configuration In this section, the functional configuration of the present embodiment will be described. As described above, information processing by the software stored in the storage unit 32 is specifically realized by the control unit 33, which is an example of hardware, and can be executed as each functional unit included in the control unit 33.

FIG. 4 is a block diagram showing functions realized by the control unit 33 and the like in the server 3. Specifically, the server 3, which is an example of the information processing system 100, includes a reception unit 331, a display control unit 332, a payment registration unit 333, a distribution unit 334, a prediction unit 335, a generation unit 336, and a memory management unit 337.

The reception unit 331 receives various information in response to a user's operation of the terminal, etc. Typically, it receives a designation of a product or service related to a reservation from a first user (also referred to as a first reception step), or receives a reservation for a product or service from a second user (also referred to as a second reception step). Details will be explained later.

The display control unit 332 is configured to generate various display information and control the display content that is viewable by the user. Typically, the display control unit 332 displays the product or service accepted in the above-mentioned first acceptance step so that it can be viewed by the second user. Note that the display information may be information itself that is generated in a form that is viewable by the user, such as a screen, an image, an icon, text, etc., or may be rendering information for displaying a screen, an image, an icon, text, etc. on the first user terminal 1 or the second user terminal 2, for example.

The payment registration unit 333 registers that a user has made a payment for a reservation of a product or service.
The control unit 33 can control the contents of this registration so that they are stored in the storage unit 32 in the server 3. Typically, the storage management unit 337 is responsible for this control.

The distribution unit 334 distributes a portion of the payment amount registered by the payment registration unit 333 to the first user. Details of this information processing will be explained later.

The prediction unit 335 predicts demand for products or services of a different type to the products or services that have been viewed and/or paid for, based on the second user's record of viewing products or services and/or record of payment registration. Details of this information processing will be explained later.

The generation unit 336 generates combinations of two or more products or services based on the demand predicted by the aforementioned prediction unit 335. Details of this information processing will be explained later.

The memory management unit 337 is configured to manage various information to be stored that is related to the information processing system 1 of this embodiment. Typically, the memory management unit 337 is configured to store in a memory area the attributes and personal information of the first user, second user, and registered business, as well as input and output items that arise during the information processing process. Examples of this memory area include the memory unit 32 of the server 3 and the memory units of various terminals, but this memory area does not necessarily have to be within the information processing system 1 system, and the memory management unit 337 can also manage various information to be stored in an external storage device, etc.

3. Information Processing Method In this section, each step of the information processing method executed by the information processing system 100 described above will be described.

[First embodiment]
First, an information processing system 100 according to the present embodiment is as follows.
An information processing system for supporting reservations for goods or services, comprising:
A control unit is provided,
The control unit is configured to execute the following steps:
In the first receiving step, a designation of the product or service is received from a first user;
In the display control step, the product or service designated in the first reception step is displayed so as to be visible to a second user;
In a second accepting step, a reservation for the product or service is accepted from the second user;
In the payment registration step, payment for the reservation accepted in the second acceptance step is registered,
In a distribution step, a portion of the payment amount in the payment registration step is distributed to the first user.

Here, the relationship between the first user and the second user can be set appropriately, but typically the first user is an influencer who is popular on SNS or the like, and the second user is a follower of the influencer. However, the relationship between the first user and the second user is not limited to this, and the first user and the second user may be friends or a parent-child relationship, for example. In addition, the two users may be colleagues or belong to the same local community.
Each step of the information processing executed by the information processing system 100 will be described with reference to FIG.

Figure 5 is an activity diagram for explaining the information processing executed by the information processing system 100. As shown in activity A101 in Figure 5, first, the product or service to be reserved is specified from the first user terminal 1. That is, in the information processing system 100 of this embodiment, information on products and services that can be reserved in advance is stored, and the first user can specify the product or service that he or she desires from this stored information. Note that such advance storage of information on products and services can be performed via operations on the business terminal 4.

Here, the products or services for which reservations can be made include one or more selected from the group consisting of accommodation services, food and beverage services, tickets, hair and beauty services, medical services, leisure services, and mobility services.

The accommodation service may include services related to lodging in a hotel, inn, pension, etc., and the content specified by the first user may include details such as the grade of the accommodation location and the number of nights in these accommodation facilities. The food and beverage service may include the provision of food and beverages in a restaurant, etc., and the content specified by the first user may include the reservation of a seat in this restaurant and the food (course meal, etc.) that will actually be served. The tickets may include tickets to participate in music events and exhibitions, as well as admission tickets to movie theaters and museums, and transportation tickets for using trains and airplanes. The hairdressing and beauty service may include the provision of services at beauty salons and beauty salons. The medical service may include the provision of medical procedures at hospitals and clinics. The leisure service may include services related to activities such as golf and marine sports, and various services at campsites and ski resorts. The mobility service may include services related to bicycle rentals, as well as car sharing and rental cars.
In this specification, the term "goods, etc." may be used to briefly express "goods or services."

The types of goods or services that can be reserved using the information processing system 100 of this embodiment may be two or more, three or more, four or more, or five or more selected from the group consisting of accommodation services, food and beverage services, tickets, hair and beauty services, medical services, leisure services, and mobility services. In addition, the information processing system 100 of this embodiment may be configured to allow reservations for all of the types of goods or services listed.

Moreover, the designation of the product or the like is typically performed by an operation on the screen displayed on the first user terminal 1. As a more specific example, the display control unit 332 of the server 3 performs display control so that the above-mentioned various products and services are displayed on the display unit 14 of the first user terminal 1 in a list form, and the first user who handles the first user terminal 1 selects (designates) at least a part of the displayed products and services, thereby achieving this activity. Furthermore, since the product or service is designated by an operation on the screen of the first user terminal 1 in this manner, the reception unit 331 of the server 3 can receive information related to the designation together with the designated product or service and the ID of the user who made the designation.
As will be described later, it is also possible to specify a combination of a plurality of products or services.

When the reception unit 331 of the server 3 receives the product or service specification made by the first user terminal 1 in this manner, the display control unit 332 of the server 3 then controls the second user terminal 2 to display the specified product, etc. (activities A102 to A103).

A specific aspect of this display control will be described with reference to Fig. 6. Fig. 6 shows an example of a display screen displayed on the second user terminal 2.
The display screen D shown in Fig. 6 is a screen that typically displays an SNS space. In Fig. 6, "User: Travel Lover" is the first user who specified the above-mentioned product, etc., and is shown on the display screen D together with the icon of this first user.

Here, in this embodiment, the display control unit 332 may display an object or link corresponding to the product or service whose designation has been accepted by the accepting unit 331 so as to be visible to the second user.
The receiving unit 331 may also receive a reservation when an object is operated or a link is accessed.

That is, the display screen D in FIG. 6 shows buttons (buttons BT1 to BT5) for reserving air tickets, bicycle rentals, food and drink services, accommodation services, and leisure services, and the second user who comes into contact with this display screen D can make a reservation by pressing the button by clicking or the like. In other words, the display control unit 332 displays the above-mentioned buttons as objects corresponding to the products or services whose designation has been accepted by the acceptance unit 331. In a typical example, when the second user presses a button for which a reservation is possible, the display screen transitions to another display screen in which a specific product or service can be reserved. The second user performs a reservation operation and a payment operation on this other display screen, and a reservation (purchase) for a specific product or the like is completed. The reservation here is accepted by the acceptance unit 331 of the server 3, and the payment details are registered by the payment registration unit 333 of the server 3 (activities A105 to A106).
Note that, as an example of an action that triggers the step of accepting such a reservation, FIG. 6 shows the operation of an object such as a button, but instead of this, a link linking the product or service to the first user may be displayed and the action may be achieved by accessing this link, etc.

As shown in FIG. 6, an object or link corresponding to the product or service designated by the first user is displayed on the SNS operation screen. This makes it easier for a second user who follows or pays attention to the first user on the SNS to pay attention to the product or service designated by the first user.

The type of SNS on which such objects and links are displayed is not particularly limited, so long as the second user can view the aforementioned objects and links. Representative examples of SNS include, but are not limited to, various blogs, Facebook (registered trademark), LINE (registered trademark), Twitter (registered trademark), Instagram (registered trademark), LinkedIN (registered trademark), and TikTok (registered trademark). Other examples include SNSs independently established by the business entity operating server 3.

As shown in FIG. 6, the display control unit 332 can display multiple different products or services specified by a single first user in a list format that is visible to a second user. Furthermore, the reception unit 331 can accept reservations for some or all of the multiple different products or services from the second user.

In other words, a second user viewing display screen D can reserve each product or service by operating each of buttons BT1 to BT5, and can also reserve multiple products, etc. specified by the first user by operating button BT6 marked "bulk reservation."
Even when making a reservation for multiple products, etc. in this manner, the user may be redirected to a specific screen that allows the user to set details relating to each product or service (length of stay and grade for accommodation services, grade for airline tickets, restaurant courses, etc.).

After the reservation of a specific product (or combination of products) and the registration of payment have been made in this manner, the distribution unit 334 of the server 3 distributes a portion of the payment amount in the payment registration step to the first user (activity A107).
To execute this activity, for example, the account information of the first user is stored in advance in the storage unit 32 of the server 3, and a part of the settlement amount is transferred to the account of the first user. The amount to be distributed to the first user can be set appropriately, and may be, for example, in the range of 0.5% to 15%, 1% to 13%, or 2% to 10% of the settlement amount in the settlement registration step.

The distribution unit 334 can also distribute to a person other than the first user described above. For example, it can distribute a predetermined amount of the payment amount in the payment registration step to a business entity that manages and operates the information processing system 100.
The remaining portion of the distribution is usually transferred to the business operator. This information processing flow may be executed in accordance with the processing used in the conventional reservation system.

When such distribution is performed, the display control unit 332 of the server 3 causes the first user terminal 1 to display the distribution amount, and displays a reservation completion screen on the second user terminal 2 (activities A108, A109, A111). In addition, details of the processing performed in each activity, such as the reservation content, payment content, and distribution content, are stored as data in the memory unit 32 by the memory management unit 337 of the server 3 (activity A110).

In this manner, the information processing system 100 of the present embodiment has a mechanism for allocating a specific amount to the first user, thereby increasing the motivation of the first user to recommend products or services to others. Meanwhile, the second user is able to select a product or service based on the fact that the first user has recommended it, which increases the motivation of the second user to make a reservation.
From this perspective, it can be said that this embodiment achieves an information processing system 100 that is more effective when a consumer makes a reservation for a product or the like.

Furthermore, the information processing system 100 of this embodiment may have the following functions.
In other words, the prediction unit 335 of the server 3 may be configured to predict demand for a type of product or service different from the product or service that was viewed and/or paid for, based on the second user's history of viewing products or services and/or history of registering payments.
As a typical example, the information processing system 100 of the present embodiment can be configured to allow reservations for multiple types of products and services, as described above. To explain by way of example, if the number of views of a reservation page for exhibition tickets increases in a certain area, or if reservations for tickets are flooded in, it is conceivable that the demand for accommodation facilities near the exhibition venue will increase. In other words, the prediction unit 335 of the present embodiment can predict the demand for other products or services while using the geographical and temporal conditions for the provision of the products and services viewed, reserved, and paid for by the second user as reference information.
The content predicted by the prediction unit 335 in this manner may be configured to be visible, for example, to a business operator who handles the business operator terminal 4. That is, the display control unit 332 of the server 3 may be configured to display the predicted content on the display unit of the business operator terminal 4.

Furthermore, the generation unit 336 of the server 3 may be configured to generate a combination of two or more products or services based on the demand predicted by the prediction unit 335 described above.
For example, the generation unit 336 can combine a product or the like whose demand is high at a certain time with a product or the like whose demand is low as a package. Such a package is typically handled for the purpose of revitalizing a region, and the package may be controlled to be displayed on the first user terminal 1 as necessary.
That is, the first user who recognizes this package can specify this package again, thereby performing the first receiving step described above.
The combination may be any combination of products, services, or a combination of a product and a service. The generating unit 336 may also set the recommended price while taking into account the economic value of the package.

The information processing system 100 may have the following configuration:

[Second embodiment]
That is, the information processing system 100 according to the second embodiment is as follows.
An information processing system for supporting reservations for goods or services, comprising:
A control unit is provided,
The control unit is configured to execute the following steps:
In the display control step, the goods or services are displayed so as to be visible to a user who makes a reservation, and the goods or services include two or more types selected from the group consisting of accommodation services, food and drink services, tickets, hair and beauty services, medical services, leisure services, and mobility services;
In the reception step, a reservation for the product or service is received from the user;
In the payment registration step, payment for the reservation accepted in the acceptance step is registered,
In the prediction step, the information processing system predicts demand for products or services of a different type than the product or service that was viewed and/or paid for based on the user's history of viewing the product or service and/or history of registering the payment.

In the information processing system 100 of the second embodiment, the display control unit 332 of the server 3 displays the above-mentioned two or more types of products or services so that the user making the reservation can see them, and the reception unit 331 and the payment registration unit 333 execute the reception of reservations and payment for the products, etc. In addition, the prediction unit 335 predicts demand for products or services of a type different from the product or service that has been viewed or paid for, based on the user's track record of viewing the products, etc. and the track record of registering payments. Note that the "user" in this second embodiment corresponds to the "second user" in the first embodiment.

In the information processing system 100, each function is similar to that of the first embodiment, but in the second embodiment, the presence or absence of information processing related to distribution to the first user is optional. According to the information processing system 100 of the second embodiment, it is possible to predict other products, etc. based on a reservation made by a user by selecting from two or more types of products, etc., and a record of the user's browsing of products, etc.
From this perspective, it can be said that this embodiment also achieves an information processing system 100 that is more effective when a consumer makes a reservation for a product or the like.

4. Others The information processing system 100 may also adopt the following aspects.

In the above embodiment, the configuration of the information processing system 100 has been described, but a program that causes a computer to execute each step of the information processing system 100 may also be provided.

In the above embodiment, the prediction unit 335 of the server 3 is configured to predict demand for a product or service of a different type from the product or service for which payment has been made, based on the payment registration record, but the product or service for which the prediction is made may be the same type as the product or service for which payment has been made. For example, the prediction unit 335 may be configured to predict an increase in demand for a similar service, such as a nearby inn, in response to an increase in the record of reservations and payments for a hotel in a certain area.

In the above embodiment, the prediction unit 335 of the server 3 is configured to predict demand for a product or service of a type different from the product or service for which payment has been made, based on the payment registration record. However, the prediction unit 335 may improve the accuracy of the demand prediction by including further information other than the payment registration record in the reference information. For example, examples of information used to improve the prediction accuracy include weather information and traffic information.

In the above embodiment, the distribution unit 334 of the server 3 distributes a portion of the payment amount to the first user, etc., but for example, the information processing system 100 can adjust the timing of distribution of the payment amount in preparation for the second user canceling the reservation. In other words, the distribution process can be performed after the timing of the provision of the product or service related to the reservation. Note that, in the event of such a cancellation, the system may be configured to perform a process of returning the payment amount to the second user.

In the above embodiment, the first user, the second user, and the business operator are different persons, but in an exemplary embodiment, they may be the same person. That is, the first user and the second user may be the same, in which case a user can reserve a product or the like that they specify. Also, the first user and the business operator may be the same, and the business operator can specify its own product or the like and have it displayed to the second user.

Furthermore, it may be provided in the following forms:

(1) An information processing system that supports reservations for goods or services, comprising a control unit, the control unit configured to execute the following steps: in a first reception step, a designation of the goods or services from a first user is accepted; in a display control step, the goods or services designated in the first reception step are displayed so as to be visible to a second user; in a second reception step, a reservation for the goods or services from the second user is accepted; in a payment registration step, a payment for the reservation accepted in the second reception step is registered; and in a distribution step, a portion of the payment amount in the payment registration step is distributed to the first user.

(2) In the information processing system described in (1) above, in the display control step, an object or link corresponding to the product or service designated in the first reception step is displayed so as to be visible to the second user, and in the second reception step, the reservation is accepted by operating the object or accessing the link.

(3) In the information processing system described in (2) above, the object or the link is displayed on an SNS operation screen.

(4) An information processing system according to any one of (1) to (3) above, wherein the goods or services include one or more selected from the group consisting of accommodation services, food and beverage services, tickets, hair and beauty services, medical services, leisure services, and mobility services.

(5) In the information processing system described in (4) above, in the display control step, multiple different types of the products or services specified by a single first user are displayed in a listable manner so that they can be viewed by the second user, and in the second reception step, reservations for some or all of the multiple different types of the products or services are accepted from the second user.

(6) In the information processing system described in (4) or (5) above, the control unit is further configured to execute a prediction step, in which the prediction step predicts demand for a type of product or service different from the product or service that has been viewed and/or paid for, based on the second user's history of viewing the product or service and/or history of registering the payment.

(7) In the information processing system described in (6) above, the control unit is further configured to execute a generation step, in which a combination of two or more products or services is generated based on the predicted demand.

(8) An information processing system that supports reservations for goods or services, comprising a control unit, the control unit being configured to execute the following steps: in a display control step, the goods or services are displayed so as to be visible to a user reserving the goods or services, the goods or services including two or more types selected from the group consisting of accommodation services, food and beverage services, tickets, hairdressing and beauty services, medical services, leisure services, and mobility services; in a reception step, a reservation for the goods or services from the user is accepted; in a payment registration step, a payment for the reservation accepted in the reception step is registered; and in a prediction step, based on the user's record of viewing the goods or services and/or the record of registering the payment, a demand for goods or services of a type different from the goods or services viewed and/or paid for is predicted.

(9) An information processing method comprising each step of the information processing system described in any one of (1) to (8) above.

(10) A program that causes a computer to execute each step of the information processing system described in any one of (1) to (8) above.
Of course, this is not the case.

Finally, although various embodiments of the present invention have been described, these are presented as examples and are not intended to limit the scope of the invention. The novel embodiments can be embodied in various other forms, and various omissions, substitutions, and modifications can be made without departing from the spirit of the invention. The embodiments and their modifications are within the scope and spirit of the invention, and are included in the scope of the invention and its equivalents as set forth in the claims.

1: First user terminal 2: Second user terminal 3: Server 4: Business operator terminal 5: Network 10: Communication bus 11: Communication unit 12: Memory unit 13: Control unit 14: Display unit 15: Input unit 30: Communication bus 31: Communication unit 32: Memory unit 33: Control unit 100: Information processing system 331: Reception unit 332: Display control unit 333: Payment registration unit 334: Distribution unit 335: Prediction unit 336: Generation unit 337: Memory management unit BT1 to BT6: Button D: Display screen

Claims (8)

An information processing system for supporting reservations for goods or services, comprising:
A control unit is provided,
The control unit is configured to execute the following steps:
In the first receiving step, a designation of a combination of a plurality of different types of the products or services is received based on a terminal operation of a single first user;
wherein each of the plurality of mutually different types of goods or services is selected from the group consisting of accommodation services, food and drink services, tickets, hair and beauty services, medical services, leisure services, and mobility services , and each of the plurality of mutually different types of goods or services is selected by a terminal operation of the first user ;
In the display control step, the combinations of the multiple different types of products or services, the designation of which has been accepted in the first accepting step, are displayed in a listable manner so as to be visible to a second user, and objects or links corresponding to all of the combinations of the multiple different types of products or services are displayed in a manner visible to the second user, wherein the combinations of the multiple different types of products or services and the objects or links are displayed on the same screen,
In a second accepting step, a reservation for all of the combinations of the plurality of different products or services is accepted as a result of the second user operating the object or accessing the link,
In the payment registration step, payment for the reservation accepted in the second acceptance step is registered,
In a distribution step, a portion of the payment amount in the payment registration step is distributed to the first user. 2. The information processing system according to claim 1,
The object or the link is displayed on an operation screen of an SNS. 2. The information processing system according to claim 1,
The control unit is further configured to perform a predicting step;
In the prediction step, an information processing system predicts demand for products or services of a different type from the products or services viewed and/or paid for based on the second user's history of viewing the products or services and/or history of registering the payments. 4. The information processing system according to claim 3,
The control unit is further configured to perform a generating step;
An information processing system, in the generating step, generating a combination of two or more products or services based on the predicted demand. 2. The information processing system according to claim 1,
In the first receiving step, a combination of three or more types of products or services selected from a group consisting of accommodation services, food and beverage services, tickets, hair and beauty services, medical services, leisure services, and mobility services is received from a single first user as a combination of the plurality of different products or services;
In the display control step, the combination of three or more types of goods or services is displayed in a list format so that it can be viewed by the second user, and objects or links corresponding to all of the combinations of three or more types of goods or services are displayed in a list format so that they can be viewed by the second user, wherein the combinations of three or more types of goods or services and the objects or links are displayed on the same screen, an information processing system. An information processing system for supporting reservations for goods or services, comprising:
A control unit is provided,
The control unit is configured to execute the following steps:
In the display control step, the goods or services are displayed so as to be visible to a user who makes a reservation, and the goods or services include two or more types selected from the group consisting of accommodation services, food and drink services, tickets, hair and beauty services, medical services, leisure services, and mobility services;
In the reception step, a reservation for the product or service is received from the user;
In the payment registration step, payment for the reservation accepted in the acceptance step is registered,
In the prediction step, the information processing system predicts demand for products or services of a different type than the product or service that was viewed and/or paid for based on the user's history of viewing the product or service and/or history of registering the payment. 1. An information processing method, comprising:
A method comprising the steps of an information processing system according to any one of claims 1 to 6. A program,
A program for causing a computer to execute each step of the information processing system according to any one of claims 1 to 6.