JP7520712B2 - Car lease management system and car lease management method - Google Patents

Description

This disclosure relates to technology that supports car leasing, and in particular to a car leasing management system, an information processing device, and a car leasing management method.

A car leasing system has been proposed that presents car models equipped or capable of being equipped with major equipment selected by a prospective buyer from among vehicles offered by multiple car manufacturers (see, for example, Patent Document 1).

JP 2020-35164 A

In conventional car leasing, if a customer wanted to change vehicles (in other words, switch vehicles) during the lease contract period, they had to pay a set damages fee based on the remaining period of the lease contract. This made it difficult for customers to flexibly switch leased vehicles to accommodate changes in their lifestyle.

This disclosure has been made in light of these circumstances, and one of its objectives is to provide a car leasing service that is highly convenient for customers.

In order to solve the above problem, a car lease management system according to one embodiment of the present disclosure includes a storage unit that stores information about multiple types of vehicles to be leased, determined based on information about the used car market, including the lease price of each of the multiple types of vehicles, and a billing unit that, when a customer changes to a lease contract for a second vehicle different from the first vehicle during the lease contract period of the first vehicle, changes the regular billing amount to the customer according to the lease price of the second vehicle, while not billing the customer an amount equivalent to the specified damages that arise according to the remaining period of the lease contract of the first vehicle, or bills the customer an amount lower than the specified damages.

Another aspect of the present disclosure is an information processing device. The device includes a display unit that displays information about multiple types of vehicles to be leased that are determined based on information about the used car market. Each of the multiple types of vehicles to be leased is classified into one of multiple categories according to the life stage of the customer, and the display unit displays information about the multiple types of vehicles to be leased together with information about the category to which each vehicle belongs.

Yet another aspect of the present invention is a car lease management method. In this method, a computer that can access a storage unit that stores information about multiple types of vehicles to be leased, determined based on information about the used car market, including the lease price of each of the multiple types of vehicles, executes a process to change the regular invoice amount to the customer according to the lease price of the second type of vehicle when the customer changes the lease contract to a second type of vehicle different from the first type during the lease contract period of the first type of vehicle, and the process includes not invoicing the customer an amount equivalent to a specified damages that will arise according to the remaining period of the lease contract of the first type of vehicle, or invoicing the customer an amount lower than the specified damages.

In addition, any combination of the above components, or any conversion of the expressions of this disclosure between an apparatus, a method, a computer program, or a recording medium having a computer program recorded thereon, is also valid as an aspect of this disclosure.

This disclosure makes it possible to provide a car leasing service that is highly convenient for customers.

FIG. 1 is a diagram showing a configuration of a car lease management system according to an embodiment. FIG. 2 is a block diagram showing functional blocks of the management device of FIG. 1 . Examples of categorization of leased vehicles are shown below. 2 is a flowchart showing the operation of the management device of FIG. 1 . 2 is a flowchart showing the operation of the management device of FIG. 1 .

The subject of the device or method of the present disclosure includes a computer. The computer executes a computer program to realize the functions of the subject of the device or method of the present disclosure. The computer includes, as its main hardware configuration, a processor that operates according to a computer program. The type of processor is not important as long as it can realize the functions by executing a computer program. The processor is composed of one or more electronic circuits including a semiconductor integrated circuit (IC, LSI, etc.). The computer program is recorded on a non-transitory recording medium such as a computer-readable ROM, optical disk, or hard disk drive. The computer program may be stored in advance on the recording medium, or may be supplied to the recording medium via a wide area communication network including the Internet.

The technology of the present disclosure will be described below with reference to the drawings based on preferred embodiments. The embodiments are illustrative and do not limit the invention, and all features and combinations thereof described in the embodiments are not necessarily essential to the invention. The same or equivalent components, members, and processes shown in each drawing are given the same reference numerals, and duplicated descriptions are omitted as appropriate. In addition, the scale and shape of each part shown in each drawing are set for convenience to facilitate explanation, and are not to be interpreted as being limiting unless otherwise specified. In addition, when terms such as "first" and "second" are used in this specification or claims, they do not represent any order or importance, but are intended to distinguish one configuration from another, unless otherwise specified.

First, an overview of the embodiment will be described. Currently, various companies are providing car leasing services. In conventional car leasing, when a customer changes vehicles (in other words, switches vehicles) during the lease contract period, the customer is required to pay a set damages fee according to the remaining period of the lease contract. For example, if the monthly lease fee is 30,000 yen and there are two and a half years left in the lease contract period and the customer switches vehicles, a set damages fee of 30,000 yen x 30 months = 900,000 yen may be incurred.

Therefore, with conventional car leasing, it was difficult for customers to flexibly change the vehicle they rented and used under a lease contract (hereinafter also referred to as the "leased vehicle") in response to changes in their living environment or lifestyle. The inventor also conducted a questionnaire survey on car leasing. The results also showed that the inability to easily switch leased vehicles is a factor that makes customers hesitate to use car leasing.

Therefore, in the car lease management system of the embodiment, the vehicles to be leased are limited to those that are expected to have a relatively high resale price (also called purchase price or trade-in price) in the used car market, thereby reducing the customer's burden of the prescribed damages when switching leased vehicles. Specifically, in the car lease management system of the embodiment, the customer is not charged an amount equivalent to the prescribed damages. This realizes a highly convenient car lease service.

The details of the embodiment will be described. FIG. 1 shows the configuration of a car lease management system 10 of the embodiment. The car lease management system 10 is an information processing system that provides a car lease service. The car lease management system 10 includes a store terminal 12a, a store terminal 12b, and a management device 16.

The store terminal 12a and the store terminal 12b are information processing devices that are installed at different service stations (typically gas stations, hereafter referred to as "SS") and are operated by store staff at each SS. When referring to the store terminal 12a and the store terminal 12b collectively, they are referred to as "store terminal 12." The store terminal 12a and the store terminal 12b may be, for example, a PC, a tablet terminal, or a smartphone.

The store terminal 12a includes a display unit 14a, and the store terminal 12b includes a display unit 14b. The display units 14a and 14b are collectively referred to as the "display unit 14". The store terminal 12 displays various information and images related to car leasing on the display unit 14. For example, the store terminal 12 may display an image of a web page provided by the management device 16 on the display unit 14. Note that in the embodiment, the store that provides the car leasing service to the customer is a service station such as a gas station, but as a variant, the store that provides the car leasing service to the customer may be a store of a different type or format from a service station.

The management device 16 is an information processing device that executes various information processing related to the car leasing service. The management device 16 is connected to the store terminals 12 of each SS, the vehicle sales information providing device 20, the used car market information providing device 22, and the financial institution device 24 via a communication network such as a LAN, WAN, or the Internet. The detailed configuration of the management device 16 will be described later.

The vehicle sales information providing device 20 is an information processing device that stores information (hereinafter also referred to as "vehicle sales information") relating to the sales performance of multiple types of vehicles (i.e. multiple car models across multiple automobile manufacturers) and provides the vehicle sales information to the management device 16. The vehicle sales information includes attribute information relating to the purchasers who purchased each of the multiple types of vehicles. The attribute information relating to the purchaser may include, for example, the purchaser's age, income, family composition, intended use of the vehicle, frequency of use, and car model preference.

The used car market information providing device 22 is an information processing device that stores information related to the used car market (hereinafter also referred to as "used car market information") and provides the used car market information to the management device 16. In the embodiment, the used car market information includes the resale price in the used car market for each of multiple types of vehicles (in other words, multiple car models).

The financial institution device 24 is an information processing device that executes processing for a financial institution (e.g., a bank or a credit card company) related to the payment of lease fees. In the embodiment, the financial institution device 24 executes account transfer processing in response to a request from the management device 16.

Figure 2 is a block diagram showing the functional blocks of the management device 16 in Figure 1. Each block shown in the block diagram of this disclosure can be realized in hardware terms by elements and mechanical devices such as a computer's CPU and memory, and in software terms by a computer program, etc., but here, functional blocks realized by the cooperation of these are depicted. Those skilled in the art will understand that these functional blocks can be realized in various ways by combining hardware and software.

The management device 16 includes a control unit 30, a memory unit 32, and a communication unit 34. The control unit 30 executes various information processing. The memory unit 32 stores data referenced or updated by the control unit 30. The memory unit 32 may be realized by the memory or storage of the management device 16. The communication unit 34 communicates with external devices according to a predetermined communication protocol. The control unit 30 transmits and receives data to and from the store terminal 12, the vehicle sales information providing device 20, the used car market information providing device 22, and the financial institution device 24 via the communication unit 34.

The storage unit 32 includes a vehicle information storage unit 36 and a contract information storage unit 38. The vehicle information storage unit 36 stores information on multiple types of leased vehicles determined based on used car market information (hereinafter also referred to as "lease target vehicle information"). The lease target vehicle information includes the lease price (specifically, the monthly lease fee) for each of the multiple types of leased vehicles. In addition, the lease target vehicle information further includes information regarding the category and class to which each of the multiple types of leased vehicles belongs.

In the car lease management system 10, each of the multiple types of leased vehicles is classified into one of multiple categories according to the customer's life stage (in other words, living environment, lifestyle). FIG. 3 shows an example of categorizing leased vehicles. In the embodiment, the multiple categories include daily use, family use, and enjoyment use. The user demographic assumed for daily use is users who use cars for daily commuting and shopping, senior users (e.g., 50 years old or older), or cost-conscious users. The user demographic assumed for family use is family users (e.g., users with minor children) or young users (e.g., under 35 years old). The user demographic assumed for enjoyment use is young users or trend-conscious users.

In the car lease management system 10, each of the multiple types of leased vehicles is classified into one of multiple classes according to the vehicle width. In the embodiment, the vehicles are classified into Class 1, Class 2, and Class X in ascending order of vehicle width. In the example of FIG. 3, the leased vehicles in the daily use category and belonging to Class 1 are AAA (model name) from automobile manufacturer D and BBB from automobile manufacturer S. The leased vehicles in the daily use category and belonging to Class 2 are GGG from automobile manufacturer T and HHH from automobile manufacturer H.

In the embodiment, the classes are classified based on the vehicle width, but as a modified example, the classes may be classified based on the body type (minivan, sedan, etc.), or based on a combination of the vehicle width and body type. In the embodiment, one lease vehicle (one vehicle model) is classified into one of a number of categories that are predefined according to the customer's life stage, but as a modified example, one lease vehicle may be classified into a number of categories (for example, both daily use and family use in FIG. 3).

Returning to FIG. 2, the contract information storage unit 38 stores information (hereinafter also referred to as "contract information") regarding the car lease contracts concluded with each of a plurality of customers. The contract information includes a contract ID, a customer ID, and the monthly lease fee to be paid by the customer (in other words, the periodic billing amount to be paid to the customer).

The control unit 30 includes a lease target determination unit 40, a screen data provision unit 44, a contract information reception unit 46, a new contract processing unit 48, a billing unit 50, and a contract change unit 52. The lease target determination unit 40 includes a vehicle classification unit 42. The functions of these multiple functional blocks will be described later.

The functions of the multiple functional blocks of the control unit 30 may be implemented in a computer program. This computer program may be stored on a recording medium, or may be installed in the storage of the management device 16 via the recording medium. Alternatively, the computer program may be installed in the storage of the management device 16 via a network. The CPU of the management device 16 may perform the functions of the multiple functional blocks of the control unit 30 by reading the computer program into main memory and executing it.

The operation of the car lease management system 10 configured as above will be described. Figures 4 and 5 are flowcharts showing the operation of the management device 16 in Figure 1. The management device 16 repeatedly executes the operations shown in Figures 4 and 5.

First, referring to FIG. 4, the operation of determining vehicles to be leased and displaying information on vehicles to be leased will be described. The lease target determination unit 40 of the management device 16 periodically acquires vehicle sales information from the vehicle sales information providing device 20. The lease target determination unit 40 may accept vehicle sales information periodically distributed from the vehicle sales information providing device 20. When the vehicle sales information is acquired (Y in S10), the vehicle classification unit 42 of the lease target determination unit 40 classifies each of the multiple types of vehicles indicated in the vehicle sales information into one of multiple predetermined categories based on attribute information on the purchasers who purchased each of the multiple types of vehicles (S12).

For example, the vehicle classification unit 42 may perform statistical processing of attribute information of each purchaser indicated by the vehicle sales information. If the attributes of the majority of purchasers of a certain vehicle model match the attributes of the user group assumed for the category "daily use", the vehicle classification unit 42 may classify the vehicle model into the category "daily use". The vehicle classification unit 42 classifies multiple types of vehicles into one of multiple classes according to the vehicle width of each of the multiple types of vehicles. In other words, multiple types of vehicles from multiple automobile manufacturers are classified into the category units and class units shown in FIG. 3. If vehicle sales information has not been acquired (N in S10), the process of S12 is skipped.

The lease target determination unit 40 of the management device 16 periodically acquires used car market information from the used car market information provider 22. The lease target determination unit 40 may accept used car market information periodically distributed from the used car market information provider 22. Upon acquiring the used car market information (Y in S14), the lease target determination unit 40 determines vehicles to be leased based on the resale prices of multiple vehicle models in the used car market (S16).

Specifically, for each group of vehicles classified by category and class, the lease target determination unit 40 determines as lease target vehicles those vehicles whose resale prices in the used car market are at or above a predetermined rank (for example, the top two models as shown in FIG. 3). As a variation, the lease target determination unit 40 may determine as lease target vehicles those vehicles whose resale prices in the used car market are at or above a predetermined value for each group of vehicles. As another variation, the lease target determination unit 40 may determine as lease target vehicles those vehicles whose difference between the new car sales price and the resale price in the used car market is relatively small. If used car market information has not been acquired (N in S14), the process of S16 is skipped.

When the lease target determination unit 40 determines the lease target vehicles, it stores the lease target vehicle information in the vehicle information storage unit 36. The lease fee (monthly) for each lease target vehicle may be calculated manually based on the class, grade, equipment, options, etc. of the lease target vehicle, or may be automatically determined by a lease fee calculation program that accepts the class, grade, equipment, options, etc. of the lease target vehicle as parameters. The lease fee (monthly) for each lease target vehicle is also recorded in the lease target vehicle information in the vehicle information storage unit 36.

The staff at the SS proposes car leasing to the customer. In response to the operation of the staff, the store terminal 12 sends a message to the management device 16 requesting the provision of a car leasing sales support screen. When the screen data providing unit 44 of the management device 16 receives the request to provide a car leasing sales support screen (Y in S18), in response to the request, it sends data of the sales support screen (e.g., web page data) including information about the leased vehicle stored in the vehicle information storage unit 36 to the store terminal 12 (S20). If the request to provide a car leasing sales support screen is not received (N in S18), the processing of S20 is skipped.

The store terminal 12 displays on the display unit 14 a sales support screen including information about leased vehicles provided by the management device 16. The information about leased vehicles includes the category, class, and lease fee (monthly) of each leased vehicle. The display unit 14 of the store terminal 12 displays information about multiple types of vehicles to be leased along with information about the category and class to which each vehicle belongs. The category information may include information indicating the user demographic that each category is intended for.

As mentioned above, the categories of leased vehicles are determined according to various customer life stages (in other words, living environments and lifestyles). By presenting information on multiple types of vehicles available for lease along with the category to which each vehicle belongs, customers can more easily select a vehicle to lease, and store staff can more easily suggest vehicles that suit the customer's life stage. Furthermore, the car lease management system 10 automatically categorizes a large number of vehicles from multiple automobile manufacturers, and automatically selects leased vehicles, thereby reducing the burden on car lease operators.

Next, referring to FIG. 5, the operation at the time of new contract and contract change will be described. When the store staff of the SS accepts an application for a new car lease contract or contract change from a customer, they contact the leasing center with the new car lease contract information or contract change information. The operator of the leasing center inputs the new car lease contract information or contract change information into the management device 16 via a specified input device. Note that the new car lease contract information or contract change information may be input into the management device 16 online by the store staff of the SS inputting it into the store terminal 12, which then transmits it to the management device 16.

New car lease contract information includes, for example, the contract ID, customer ID, name, gender, age, address, telephone number, account number, identification information of the leased vehicle, contract start date, contract period, and monthly lease fee. The leased vehicle is a vehicle selected by the customer from among the vehicles available for lease. The contract period is, for example, five years from the contract start date. Car lease contract change information is entered when changing to a lease contract for a second vehicle different from the first vehicle (for example, Company H CCC shown in Figure 3) during the lease contract period of a first vehicle (for example, Company S EEE shown in Figure 3). The contract change information includes the lease contract ID for the first vehicle to be terminated, and new contract information for the second vehicle.

The contract information receiving unit 46 of the management device 16 receives new car lease contract information or contract change information input by an operator at the leasing center. When new contract information is received (Y in S30), the new contract processing unit 48 of the management device 16 executes processing related to new lease contract settings (S32). For example, the new contract processing unit 48 may store the contents of the new contract information in the contract information storage unit 38.

The billing unit 50 of the management device 16 cooperates with the financial institution device 24 to execute processing for periodically billing the customer for the monthly lease fee for the newly contracted leased vehicle (S34). For example, the billing unit 50 may set up an account transfer for the lease fee by sending to the financial institution device 24 application data for account transfer to periodically transfer the monthly lease fee for the newly contracted leased vehicle from the customer's account to the car leasing company's account. If the new contract information is not accepted (N in S30), the processing of S32 and S34 is skipped. In the embodiment, the lease fee for the leased vehicle is settled by account transfer, but as a variant, the lease fee for the leased vehicle may be settled by credit card, in other words, it may be paid by credit card.

When the contract change information is accepted (Y in S36), the contract change unit 52 of the management device 16 executes a process for canceling the lease contract for the existing vehicle (first vehicle) and a process for setting up a new lease contract for the changed vehicle (second vehicle) (S38). For example, the contract change unit 52 may set a cancellation flag in the contract information for the first vehicle stored in the contract information storage unit 38, and at the same time, store the contents of the new contract information for the second vehicle included in the contract change information in the contract information storage unit 38.

The billing unit 50 of the management device 16 works in conjunction with the financial institution device 24 to change the regular billing amount to the customer in accordance with the changed lease price of the second vehicle (S40). For example, if the monthly lease fee for the first vehicle before the change is 30,000 yen and the monthly lease fee for the second vehicle after the change is 32,000 yen, the billing unit 50 sends application data to the financial institution device 24 indicating that the transfer amount from the customer's account to the car leasing company's account should be changed to the monthly lease fee for the second vehicle. This changes the account transfer amount from 30,000 yen to 32,000 yen.

The billing unit 50 also does not bill the customer for an amount equivalent to the prescribed damages that arise according to the remaining period of the lease contract for the first vehicle. As described above, if the remaining period of the lease contract is two and a half years, a prescribed damage of 900,000 yen (30,000 yen x 30 months) may arise, but the billing unit 50 refrains from executing the process of transferring the amount equivalent to this prescribed damages from the customer's account to the car leasing company's account as a penalty. For example, the billing unit 50 refrains from requesting the financial institution device 24 to transfer the amount equivalent to the prescribed damages. If the contract change information is not accepted (N in S36), the processes of S38 and S40 are skipped.

In the car lease management system 10 of the embodiment, for each group of vehicles classified by category and class, a vehicle model with a relatively high resale price on the used car market is selected as the lease vehicle. Therefore, since the prescribed damages can be covered with the money obtained by selling the lease vehicle (first vehicle) before the change on the used car market, the amount equivalent to the prescribed damages is not charged to a customer who switches to a second vehicle during the lease contract period of the first vehicle. This eliminates the difficulty of switching vehicles, which has previously been a factor in customers hesitating to use car leases, and makes it possible to realize a highly convenient car lease service.

In addition, according to the car lease management system 10 of the embodiment, by categorizing leased vehicles, it is possible to provide a leasing company that suits the customer's current life stage and living environment, and by making it easy to switch vehicles, it is possible to provide a car lease service that is also suited to the customer's future life stage and living environment.

In addition, the contract change unit 52 of the management device 16 accepts a change from the lease contract of the first vehicle to the lease contract of the second vehicle if the lease contract of the first vehicle is still in progress, provided that a predetermined period of time has elapsed since the start of the lease contract period, and executes processing related to the change. In other words, if the lease contract of the first vehicle is still in progress, and the predetermined period of time has not elapsed since the start of the lease contract period, the contract change unit 52 refuses to accept the change from the lease contract of the first vehicle to the lease contract of the second vehicle, or does not execute processing related to the change. The above-mentioned predetermined period of time may be, for example, two years.

If the change to the lease contract is not accepted or if the process related to the change is not executed, the contract change unit 52 may notify the customer by means of e-mail or the like that the customer cannot transfer because a predetermined period has not yet elapsed since the start of the lease contract period. Alternatively, the contract change unit 52 may notify the SS's store terminal 12 of that fact and display it on the display unit 14.

The resale price of a vehicle in the used car market drops significantly immediately after the use of the vehicle begins. Therefore, if a customer switches to a second vehicle within a short period of time from the start of the lease contract period for a first vehicle, the money obtained by selling the first vehicle in the used car market cannot cover the specified damages. Therefore, the car lease management system 10 of the embodiment sets a time limit for switching leased vehicles, thereby preventing the leasing company from incurring damages while increasing customer convenience.

The present disclosure has been described above based on examples. These examples are merely illustrative, and it will be understood by those skilled in the art that various modifications are possible in the combination of each component or each processing process, and that such modifications are also within the scope of the present disclosure.

A first modified example will be described. In the above embodiment, the billing unit 50 of the management device 16 does not bill the customer for the prescribed damages related to the lease contract of the first vehicle when the customer changes to a lease contract of a second vehicle during the lease contract period of the first vehicle. As a modified example, the billing unit 50 may calculate the amount of the prescribed damages based on the remaining period of the lease contract of the first vehicle, and bill the customer for an amount lower than the calculated amount of the prescribed damages. The amount billed here may be a predetermined percentage (e.g., 20% to 40%) of the calculated amount of the prescribed damages. The billing unit 50 may work with the financial institution device 24 to transfer an amount lower than the amount of the prescribed damages from the customer's account to the car leasing company's account.

Alternatively, the billing unit 50 may obtain the resale price of the first vehicle in the used car market information from the vehicle sales information providing device 20. The billing unit 50 may bill the customer for the difference between the calculated specified damages and the resale price of the first vehicle as a penalty. The billing unit 50 may work with the financial institution device 24 to transfer the difference from the customer's account to the car leasing company's account.

A second modified example will be described. In the above embodiment, the lease target determination unit 40 of the management device 16 determined multiple types of vehicles to be leased based on the resale prices of vehicles in the used car market as information about the used car market. As a modified example, the lease target determination unit 40 may obtain, as information about the used car market, information indicating the popularity of multiple vehicle models in the used car market or information indicating the level of demand for multiple vehicle models in the used car market from the used car market information providing device 22. The lease target determination unit 40 may determine, as lease target vehicles, vehicle models that are relatively popular or in demand for each group of vehicles classified by category and class.

Any combination of the above-mentioned examples and modifications is also useful as an embodiment of the present disclosure. A new embodiment resulting from the combination will have the combined effects of each of the examples and modifications. It will also be understood by those skilled in the art that the functions to be performed by each of the constituent elements recited in the claims can be realized by each of the components shown in the examples and modifications alone or in combination with each other.

10 Car lease management system, 12 Store terminal, 14 Display unit, 16 Management device, 36 Vehicle information storage unit, 40 Lease target determination unit, 42 Vehicle classification unit, 50 Billing unit.

Claims (5)

a storage unit that stores information regarding a plurality of types of vehicles to be leased that are determined based on information regarding the used car market, the information including the lease price of each of the plurality of types of vehicles;
a billing unit that, when a customer changes to a lease contract for a second vehicle different from the first vehicle during the lease contract period of the first vehicle, changes a regular billing amount for the customer according to the lease price of the second vehicle, while not billing the customer an amount equivalent to a prescribed damage charge that occurs according to the remaining period of the lease contract of the first vehicle, or bills the customer an amount lower than the prescribed damage charge;
A decision unit;
Equipped with
The information about the used car market includes prices of a plurality of types of vehicles in the used car market;
The determination unit determines the vehicle to be leased based on prices of a plurality of types of vehicles in the used car market.
Car lease management system. If the lease contract period of the first vehicle is in progress, accepting a change from the lease contract of the first vehicle to the lease contract of the second vehicle, on the condition that a predetermined period has elapsed since the start of the lease contract period;
The car lease management system according to claim 1. Further comprising a display unit,
Each of the plurality of types of vehicles to be leased is classified into one or more of a plurality of categories according to a life stage of a customer;
The display unit displays information on the plurality of types of vehicles to be leased together with information on a category to which each vehicle belongs.
The car lease management system according to claim 1 or 2 . a classification unit that classifies each of the plurality of types of vehicles into one of the plurality of categories based on attribute information on a purchaser who purchased each of the plurality of types of vehicles,
The car lease management system according to claim 3 . a computer that can access a storage unit that stores information regarding a plurality of types of vehicles to be leased that are determined based on information regarding the used car market, the information including the lease price of each of the plurality of types of vehicles;
When a customer changes the lease contract of a first type of vehicle to a lease contract of a second type of vehicle different from the first type during the lease contract period of the first type of vehicle, a process is executed to change the regular invoice amount for the customer in accordance with the lease price of the second type of vehicle;
The process includes not charging the customer an amount equivalent to a prescribed damage charge that will occur according to the remaining period of the lease contract for the first type of vehicle, or charging the customer an amount that is lower than the prescribed damage charge ;
The information about the used car market includes prices of a plurality of types of vehicles in the used car market;
and further performing a process of determining a vehicle to be leased based on the prices of a plurality of types of vehicles in the used car market.
How to manage your car lease.

Images