JP7536288B2 - Information processing system and server - Google Patents

Description

The present invention relates to an information processing system and server that can reduce the burden on workers.

For example, the reception of items for cleaning, such as soiled clothes, from customers is often done at the front of a dry cleaning store, but it can also be done at the front desk of a hotel or apartment building, or by an unmanned reception machine, such as the one described in Non-Patent Document 1 below.

[online], Right Co., Ltd., [searched on November 26, 2020], Internet <URL: https://www.right.jp/product_magicshell.html>

However, the number of dry cleaning orders received outside of such dry cleaning stores is relatively low, and as a result, there are days when the number of items left is zero, meaning that daily collection by a dry cleaning worker is not necessary.

In such cases, the worker must call, for example, the front desk staff of the hotel or apartment building (such as the hotel guest laundry receptionist or the apartment building front desk service receptionist) to confirm whether collection is necessary or check the collection history on the unmanned reception machine, which is very time-consuming and places a heavy burden on the worker.

The present invention has been developed in consideration of these points, and aims to provide an information processing system and server that can reduce the burden on workers.

The information processing system described in claim 1 includes a cleaning reception device, a worker terminal, and a server, and the server receives collection information regarding the collection of cleaning items from the cleaning reception device and transmits the collection information to the worker terminal.

The information processing system of claim 2 is the information processing system of claim 1, which is equipped with at least one of a staff terminal and an unmanned reception machine as the cleaning reception device.

The information processing system described in claim 3 includes a person in charge terminal that is a cleaning reception device used by a person in charge, a worker terminal used by a worker, and a server connected to the person in charge terminal and the worker terminal via a network, and when the server receives collection information from the person in charge terminal regarding whether or not collection of cleaning items is required within the contact reception time, the server transmits the collection information to the worker terminal, and when the server does not receive the collection information from the person in charge terminal within the contact reception time, the server transmits uncontacted information indicating that fact to the worker terminal.

The information processing system described in claim 4 includes an unmanned reception machine, which is a cleaning reception side device that performs unmanned cleaning reception, an operator terminal used by an operator, and a server connected to the unmanned reception machine and the operator terminal via a network, and when the server receives collection information from the unmanned reception machine within the contact reception time regarding whether or not collection of the cleaning items is required, the server transmits the collection information to the operator terminal, and when the server does not receive the collection information from the unmanned reception machine within the contact reception time, the server transmits no-collection information indicating that collection of the cleaning items is not required to the operator terminal.

The information processing system described in claim 5 includes a person-in-charge terminal that is a cleaning reception side device used by a person in charge, an unmanned reception machine that is a cleaning reception side device that performs cleaning reception unmanned, a worker terminal that is used by a worker, and a server connected to the person-in-charge terminal, the unmanned reception machine, and the worker terminal via a network, and the server transmits the collection information to the worker terminal in both cases where collection information regarding whether or not collection of cleaning items is required is received from the person-in-charge terminal within the contact reception time and where the collection information is received from the unmanned reception machine, and where the server does not receive the collection information from the person-in-charge terminal within the contact reception time, transmits uncontacted information indicating that to the worker terminal, and where the server does not receive the collection information from the unmanned reception machine within the contact reception time, transmits no-collection information indicating that collection of cleaning items is not required to the worker terminal.

The information processing system described in claim 6 is an information processing system described in any one of claims 3 to 5, in which the contact reception time can be registered for each cleaning reception device.

The information processing system described in claim 7 is the information processing system described in claim 3 or 5, in which the person in charge information regarding the person in charge can be registered for each person in charge terminal, which is the cleaning reception side device, and when a person in charge terminal corresponding to uncontacted information is selected on the screen displayed on the worker terminal, the person in charge information registered in advance for the selected person in charge terminal is output.

The information processing system described in claim 8 is the information processing system described in claim 7, in which the person in charge information includes at least contact information for the person in charge.

The server described in claim 9 is used in the information processing system described in any one of claims 1 to 8.

The present invention can reduce the burden on workers.

1 is a configuration diagram of an information processing system according to an embodiment of the present invention. 13 is an example of a screen (collection destination information registration screen) displayed on a worker terminal. 13 is an example of a screen (collection information notification screen) displayed on a person in charge's terminal. 13 is an example of a screen displayed on a staff member's terminal (a screen indicating whether collection has been confirmed). 13 is an example of a screen (collection information display screen) displayed on a worker terminal. 13 is an example of a screen (personnel information display screen) displayed on a worker terminal. 13 is an example of a screen (collection request setting editing screen) displayed on a worker terminal.

One embodiment of the present invention will be described with reference to Figures 1 to 7.

In FIG. 1, 1 is an information processing system. This information processing system 1 is an information providing system (cleaning system) capable of providing predetermined information, including at least collection information, to a worker (collection worker) who collects items to be cleaned (soiled clothes, etc.) entrusted to the dry cleaner by a customer at a reception desk other than the dry cleaner's store.

The collection information is information regarding whether or not the cleaning items need to be collected (whether or not there is a collection request), i.e., information indicating, for example, whether or not the items need to be collected by a collection worker on the day (today).

As shown in FIG. 1, the information processing system 1 includes a plurality of staff terminals 2, which are cleaning reception side devices used by staff (contact staff) who contact customers to inform them of whether or not cleaning items need to be collected, a plurality of unmanned reception machines 3, which are cleaning reception side devices that perform unmanned cleaning reception to receive cleaning items from customers, a worker terminal 4 used by a worker (collection worker) who collects the cleaning items, and a server 6 connected to the staff terminals 2, the unmanned reception machines 3, and the worker terminals 4 via a network 5 such as the Internet.

The staff terminal 2, the unmanned reception machine 3, and the worker terminal 4 all have the function of connecting to the server 6, and when connected to the server 6, they are capable of exchanging information with the server 6.

Then, the worker terminal 4 of the collection worker receives collection information and the like from multiple collection destinations (the person in charge terminal 2 at the collection destination and the unmanned reception machine 3) via the server 6 so that predetermined information including at least the collection information is provided (referenced) to the collection worker. The person in charge terminal 2 and the worker terminal 4 are, for example, a smartphone (mobile terminal) or a personal computer.

The staff terminal 2 is a terminal device operated (used) by a staff member who performs duties including accepting cleaning requests at the front desk of a hotel or apartment building, for example, and who notifies customers of whether or not a collection request has been made.

In the example shown in FIG. 1, the information processing system 1 includes, as manned cleaning reception devices, a staff terminal 2 (2a) used by a staff member at "Hotel Tokyo" (e.g., a person who accepts cleaning requests at the guest laundry) and a staff terminal 2 (2b) used by a staff member at "Edogawa Mansion" (e.g., a person who accepts cleaning requests at the front desk).

The unmanned reception machine 3 is a locker-type terminal device that can both receive and deliver laundry items (items before cleaning) from customers, unmanned on behalf of, for example, a dry cleaning store employee, and deliver laundry items (finished items after cleaning) to customers, unmanned. In other words, this unmanned reception machine 3 performs both the reception and delivery of laundry unmanned, and is basically operated (used) by the customer.

In the example shown in FIG. 1, the information processing system 1 includes an unmanned reception device 3 (3a) for "unmanned device 1" and an unmanned reception device 3 (3b) for "unmanned device 2" as unmanned cleaning reception devices.

The worker terminal 4 is a terminal device operated (used) by a collection worker who collects dry cleaning items within a specified area (within the collection area), for example, by using a car or the like.

In the example shown in FIG. 1, a collection worker, who is a dry cleaning company, can use the worker terminal 4 to obtain collection information from the server 6 from the dry cleaning reception side devices (2a, 2b, 3a, 3b) corresponding to the multiple (for example, four) collection destinations that he/she is responsible for, and can easily confirm the need for collection on that day. In this illustrated example, the number of dry cleaning reception side devices is four, but this is not limited to this and the number can be any number, for example, five or more.

Each of the staff terminal 2, the unmanned reception machine 3, the worker terminal 4, and the server 6 is equipped with a control unit, a memory unit, an input unit, a display unit (which may be a display unit that also functions as an input unit, such as a touch panel that is both an input unit and a display unit), a communication unit, etc., which are not shown in the figure and which are found in a typical computer.

In addition to these, the unmanned reception machine 3 is equipped with multiple storage compartments capable of storing cleaning items, and is equipped with a transmission means (collection information transmission means) that automatically transmits collection information (information indicating that collection is required) to the server 6 based on the deposit information when the unmanned cleaning reception is performed by the customer's operation.

Here, FIG. 2 shows an example of a collection destination information registration screen displayed on the display unit of the worker terminal 4, i.e., for example, the touch panel of a smartphone (or a PC monitor, etc.; the same applies below).

On this collection destination information registration screen, it is possible to register collection destination information for each cleaning reception device 2, 3, which is the collection destination device (register in the memory unit of server 6).

The collection destination information includes, for example, a name for identifying the cleaning reception device 2, 3, the display order on the collection information display screen described below, person in charge information (including at least the contact information for the person in charge), and the contact reception time (for example, the time from the "input start time" to the "deadline time") during which the server 6 can receive (register) collection information from the cleaning reception device 2, 3.

The person in charge information may include, for example, contact information for the person in charge (e.g., telephone number, email address, etc.) and notes related to the person in charge (e.g., the name of the person in charge, which is CS information). The contact telephone number may be the telephone number of a landline phone installed in a hotel or apartment building, or the telephone number of a smartphone (mobile phone) carried by the person in charge.

When the contents shown in FIG. 2 are registered (stored) in the memory of server 6, the person in charge at "Hotel Tokyo" ("Tanaka Takeshi") must use his/her own person in charge terminal 2 to send and register collection information to server 6 indicating whether or not collection is required today during the contact reception hours, which are a specified period of the day, i.e., the previously registered (set) hours of "between midnight and 10:00 a.m."

If the person in charge at "Hotel Tokyo" does not contact within the contact reception hours, the collection worker will contact the person by phone or email, for example. Note that the contact reception hours, which are the reception hours, do not necessarily have to be the same for all of the multiple cleaning reception devices, and different times may be set.

Figure 3 shows an example of a collection information notification screen (a screen for registering collection information in a server) displayed on the display unit of the staff terminal 2, i.e., for example, the touch panel of a smartphone.

This collection information contact screen has a first operation button (e.g., a "collection request" button) 11, which is a first operation part for sending collection information (information that a collection request exists) to the server 6 indicating that collection of the dry cleaning items is necessary, and a second operation button (e.g., a "collection not required" button) 12, which is a second operation part for sending collection information (information that no collection request exists) to the server 6 indicating that collection of the dry cleaning items is not necessary.

If the first operation button 11 is touched during the contact reception hours, collection information indicating that collection is required today is sent from the person in charge terminal 2 to the server 6. When the server 6 receives the collection information from the person in charge terminal 2, it registers the collection information together with the time information at the time of reception in association with the person in charge terminal 2, and then transmits the registered collection information and time information to the worker terminal 4 in response to a request (reference request) from the worker terminal 4.

Furthermore, if the second operation button 12 is touched during the contact reception hours, collection information indicating that collection is not required today is sent from the person in charge terminal 2 to the server 6. Then, when the server 6 receives the collection information from the person in charge terminal 2, it registers the collection information together with the time information at the time of reception in association with the person in charge terminal 2, and then transmits the registered collection information and time information to the worker terminal 4 in response to a request (reference request) from the worker terminal 4.

As described above, if the first operation button 11 or the second operation button 12 on the person in charge terminal 2 is operated by the person in charge within the preregistered contact reception time, the display in the display portion 13 on the screen will change from, for example, "Pickup request not made" to "Contacted," as shown in FIG. 4.

Even if the status is "contacted," the person in charge can still touch the operation buttons 11 and 12 as long as it is within the contact acceptance time, but once the contact acceptance time has passed, the operation buttons 11 and 12 cannot be operated.

In this way, the operation buttons 11, 12 can only be operated during contact reception hours, and cannot be operated outside of contact reception hours after the deadline. For this reason, if the server 6 does not receive collection information from the person in charge terminal 2 within the contact reception hours due to the person in charge forgetting to contact, etc., it registers uncontacted information indicating this in association with the person in charge terminal 2, and then transmits the registered uncontacted information to the worker terminal 4 in response to a request (reference request) from the worker terminal 4.

Furthermore, the screen shown in FIG. 3 (collection information contact screen) has a first message display portion 14, which is an upper display portion that displays a message to the person in charge, and a second message display portion 15, which is a lower display portion that displays a message to the person in charge. It is preferable for the message to the person in charge here to include, for example, the contact reception hours (e.g., "Please note that contact reception hours are from midnight to 10:00 a.m."), but this is not necessarily required.

The messages displayed in these display areas 14 and 15 can be changed collectively for all of the collection destinations by the operator on the screen shown in FIG. 7 (collection request setting editing screen), for example (they can also be changed individually for each collection destination).

In other words, the screen shown in Fig. 7 has a first message editing section 24 for changing (editing) the message displayed in the first message display section 14, and a second message editing section 25 for changing (editing) the message displayed in the second message display section 15. Note that although the above description has been given of a case in which there are multiple display sections 14, 15 and multiple editing sections 24, 25, there may be only one of each. Also, for example, the contact reception time registered on the screen of Fig. 2 may be automatically displayed on the screen of Fig. 3.

On the other hand, with regard to the unmanned reception machine 3, if the unmanned reception machine 3 performs an unmanned cleaning reception based on a customer's operation (such as a deposit operation) during contact reception hours, collection information indicating that collection is required today is sent from the unmanned reception machine 3 to the server 6. Then, when the server 6 receives the collection information from the unmanned reception machine 3, it registers the collection information together with the time information at the time of reception in association with the unmanned reception machine 3, and then transmits the registered collection information and time information to the worker terminal 4 in response to a request (reference request) from the worker terminal 4.

In addition, if the server 6 does not receive collection information from the unmanned reception machine 3 because no parcel has been received from the customer within the contact reception hours, the server 6 registers no-collection information (no unmanned reception information) indicating that collection is not required today in association with the unmanned reception machine 3, and then transmits the registered no-collection information to the worker terminal 4 in response to a request (reference request) from the worker terminal 4.

When the unmanned reception machine 3 receives the dry cleaning items unmanned within the contact reception hours as described above, the unmanned reception machine 3 automatically transmits collection information indicating that collection is required today to the server 6 using the function of the transmission means. However, there are also cases where, for example, when the dry cleaning reception is suspended due to maintenance, the unmanned reception machine 3 transmits collection information indicating that collection is not required today to the server 6 based on the operation of the person performing maintenance.

Figure 5 shows an example of a collection information display screen displayed on the display unit of the worker terminal 4, i.e., for example, the touch panel of a smartphone (the screen opened by the worker after the deadline, i.e., at 10:01, for example, immediately after the deadline).

This collection information display screen has a first display section (collection destination display section) 16 that displays the names of the cleaning reception devices 2, 3 (the names of each collection destination) in display order, and a second display section (answer display section) 17 that displays the answers corresponding to each cleaning reception device 2, 3 (i.e., information provided to the collection worker, such as collection information, time information, uncontacted information, and no collection required information received from the server 6).

Then, after the contact reception time has passed, the collection worker can easily check at a glance whether collection is required today for multiple collection destinations by looking at display areas 16, 17 of the collection information display screen obtained from server 6.

In the example shown in Figure 5, collection information indicating that collection is required today is displayed as an "O" along with time information next to the name of the unmanned reception machine 3, "Unmanned Equipment 1," and collection information indicating that collection is not required today is displayed as an "X" along with time information next to the name of the staff terminal 2, "Edogawa Mansion."

In addition, next to the name of the person in charge terminal 2, "Hotel Tokyo," the uncontacted information is displayed as "Pickup request not yet requested," and next to the name of the unmanned reception machine 3, "Unmanned device 2," the no-collection-required information is displayed as "X No collection required."

Therefore, when the person in charge terminal 2 corresponding to the uncontacted information is selected on the collection information display screen of FIG. 5, that is, when the collection worker touches and selects the text portion 16a of the first display portion 16 on the screen, the person in charge information (contact information, memos, etc.) that was registered in advance on the collection destination information registration screen for the selected person in charge terminal 2 is displayed (output) on the person in charge information display screen as shown in FIG. 6.

In other words, when the collection worker presses the portion 16a of the text "Hotel Tokyo" (e.g., blue text), the display unit of the worker terminal 4 opens and displays the person in charge information display screen of FIG. 6 instead of the screen of FIG. 5.

This person in charge information display screen doubles as an operation button (operation part) for calling or emailing a person in charge who has been forgotten to be contacted, and has a first display part 21 that displays the contact information for the person in charge, i.e., for example, the telephone number of "Hotel Tokyo" (this can also be the person in charge's mobile number, email address, etc.), and a second display part 22 that displays notes related to the person in charge (for example, the person in charge's name, "Tanaka Takeshi").

In the example screen of FIG. 6, when the collection worker presses the first display portion 21, which displays the telephone number of "Hotel Tokyo," a call is made to the telephone number of "Hotel Tokyo." The collection worker can then contact the person in charge to confirm whether or not there is a collection request. At that time, the collection worker can easily confirm the name of the person in charge by looking at the second display portion 22 on the screen.

Although not shown, for example, when the email address of the person in charge is displayed in the first display portion 21 and the first display portion 21 is touched by the worker, an email is sent to the person in charge's terminal 2 to inform the person that no contact has been received. Note that the email may be sent automatically by the notification means of the server 6, for example, when the contact reception time has elapsed.

The information processing system 1 described above includes a staff member terminal 2, an unmanned reception machine 3, a worker terminal 4, and a server 6 connected to these via a network 5. The server 6 transmits collection information to the worker terminal 4 based on a request from the worker terminal 4 in both cases where collection information is received from the staff member terminal 2 within the contact reception time and where collection information is received from the unmanned reception machine 3. If collection information is not received from the staff member terminal 2 within the contact reception time, the server 6 transmits uncontacted information to the worker terminal 4 based on a request from the worker terminal 4. If collection information is not received from the unmanned reception machine 3 within the contact reception time, the server 6 transmits no-collection information to the worker terminal 4 based on a request from the worker terminal 4. Therefore, the desired information regarding the collection of dry cleaning items is provided to the collection worker, thereby reducing the burden on the worker.

In addition, the collection destination information registration screen displayed on the worker terminal 4 allows collection destination information, including contact reception times and person in charge information, to be registered for each person in charge terminal 2. When a person in charge terminal 2 corresponding to uncontacted information is selected on the collection information display screen displayed on the worker terminal 4, the person in charge information registered in advance on the collection destination information registration screen for the selected person in charge terminal 2 is displayed on the person in charge information display screen, further reducing the burden on the worker.

The information processing system is not limited to having both a staff terminal and an unmanned reception machine as the cleaning reception device, but may have only one of a staff terminal and an unmanned reception machine.

In addition, the unmanned reception machine is not limited to one that performs both the reception and delivery of cleaning unmanned, but may, for example, only perform the reception of cleaning.

1 Information processing system 2 Personnel terminal which is a cleaning reception side device (collection destination side device)
3. Unmanned reception machine (collection destination device) which is the cleaning reception device
4. Worker terminal (collection source device)
5. Network (communication network)
6. Server (information processing server)

Claims (7)

A cleaning reception device used by a cleaning staff member, which is a staff member terminal;
A worker terminal used by a worker;
a server connected to the person in charge terminal and the worker terminal via a network;
The server,
If collection information regarding whether or not the cleaning items need to be collected is received from the person in charge terminal during the contact reception hours, the collection information is transmitted to the worker terminal;
When the collection information is not received from the person in charge terminal within the contact acceptance time, non-contact information indicating that fact is transmitted to the worker terminal. An unmanned reception device which is a cleaning reception side device that performs unmanned cleaning reception;
A worker terminal used by a worker;
a server connected to the unmanned reception machine and the worker terminal via a network,
The server,
When collection information regarding whether or not the cleaning items need to be collected is received from the unmanned reception machine within the contact reception hours, the collection information is transmitted to the worker terminal;
An information processing system characterized in that, if the collection information is not received from the unmanned reception machine within the contact reception time, collection no-necessity information indicating that collection of the dry cleaning items is not necessary is transmitted to the worker terminal. A cleaning reception device used by a cleaning staff member, which is a staff member terminal;
An unmanned reception device which is a cleaning reception side device that performs unmanned cleaning reception;
A worker terminal used by a worker;
a server connected to the person in charge terminal, the unmanned reception machine, and the worker terminal via a network;
The server,
In either case of receiving collection information from the person in charge terminal regarding whether or not collection of the cleaning items is required during contact reception hours, or receiving the collection information from the unmanned reception machine, transmitting the collection information to the worker terminal;
If the collection information is not received from the person in charge terminal within the contact reception time, non-contact information indicating that is sent to the worker terminal;
An information processing system characterized in that, if the collection information is not received from the unmanned reception machine within the contact reception time, collection no-necessity information indicating that collection of the dry cleaning items is not necessary is transmitted to the worker terminal. 4. The information processing system according to claim 1 , wherein contact reception times can be registered for each cleaning reception device. It is possible to register the information about the person in charge for each person's terminal, which is the device that accepts cleaning requests.
The information processing system according to claim 1 or 3, characterized in that when a person in charge terminal corresponding to uncontacted information is selected on a screen displayed on a worker terminal, the person in charge information pre - registered for the selected person in charge terminal is output. 6. The information processing system according to claim 5 , wherein the person in charge information includes at least a contact address for the person in charge. A server used in the information processing system according to any one of claims 1 to 6 .

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