JP7539342B2 - Information processing device, information processing method, and information processing program - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

Conventionally, technology is known that proposes absorbent articles based on ADL (Activities of Daily Living).

JP 2019-139739 A JP 2018-181388 A

However, the above conventional technologies merely propose absorbent articles based on ADL, and may be limited in their ability to meet the diverse needs of users. There is room for improvement in this regard.

This application was made in consideration of the above, and aims to identify an article of wear that is optimal for the user.

The information processing device according to the present application is characterized by comprising a first acquisition unit that acquires user information related to a user, a first identification unit that identifies a type of wearable article that is an article worn by the user based on the user information, a second acquisition unit that acquires body type information related to the body type of the user, and a second identification unit that identifies a size of a wearable article belonging to the type of wearable article identified by the first identification unit based on the body type information.

According to one aspect of the embodiment, it is possible to identify the most suitable wearable article for the user.

FIG. 1 is a diagram illustrating an example of information processing executed by an information processing apparatus according to an embodiment. FIG. 2 is a diagram illustrating an example of a question according to the embodiment. FIG. 3 is a diagram showing a chat screen according to the embodiment. FIG. 4 is a diagram showing a chat screen according to the embodiment. FIG. 5 is a diagram illustrating an example of a configuration of an information processing system according to the embodiment. FIG. 6 is a diagram illustrating an example of a user information storage unit according to the embodiment. FIG. 7 is a diagram illustrating an example of a body type information storage unit according to the embodiment. FIG. 8 is a diagram illustrating an example of a product information storage unit according to the embodiment. FIG. 9 is a flowchart showing an example of the flow of information processing executed by the information processing device according to the embodiment. FIG. 10 is a diagram illustrating an example of a hardware configuration.

The present specification and accompanying drawings make clear at least the following:

An information processing device comprising a first acquisition unit that acquires user information about a user, a first identification unit that identifies a type of wearable article worn by the user based on the user information, a second acquisition unit that acquires body type information about the user's body type, and a second identification unit that identifies a size of a wearable article belonging to the type of wearable article identified by the first identification unit based on the body type information.

Such an information processing device acquires user information such as the gender, age, living conditions, physical condition, and the subject who uses the wearing article, which is a commercial product such as a diaper, sanitary product, mild incontinence liner, or mild incontinence pad. Then, based on the user information, the information processing device identifies the brand of the wearing article as the type of the wearing article. This allows the information processing device to identify the type of wearing article that is appropriate for the user.

Furthermore, the information processing device acquires body type information obtained by analyzing an image of the user's body. The information processing device then identifies the size of the wearable item belonging to the brand of the wearable item based on the body type information. In this way, the information processing device uses body type information obtained by analyzing an image of the user's body, and therefore can reduce measurement unevenness and measurement errors that occur when measuring manually using, for example, a tape measure. This allows the information processing device to identify the size of the wearable item with higher accuracy.

For example, it is often difficult for a user to select a wearing article based on the user's preferences, such as a diaper, a sanitary product, a light incontinence liner, or a light incontinence pad. In addition, the number of wearing articles proposed to a user is likely to be very large depending on the combination of the brand of the wearing article and the size of the wearing article belonging to the brand of the wearing article. In this case, the user needs to select a wearing article that suits him/her from among a plurality of wearing articles. However, for a user, it is often difficult to clearly determine whether a wearing article suits him/her or not without actually using it, and there are cases where the user cannot easily identify the optimal combination of a wearing article and a wearing article size. Therefore, the information processing device identifies the type of wearing article and then identifies the size of the wearing article belonging to that type, thereby identifying a wearing article that is more suitable for the user. In this way, the information processing device can identify the optimal wearing article for the user.

The information processing device also acquires lifestyle information about the user's living conditions as the user information, and identifies the type of the wearable item based on the lifestyle information.

With such an information processing device, the type of wearable item is identified based on the lifestyle information, making it possible to identify the type of wearable item that is most suitable for the user.

The information processing device also acquires physical information about the user's body as the user information, and identifies the type of the worn article based on the physical information.

With such an information processing device, the type of wearable item is identified based on the physical information, making it possible to identify the type of wearable item that is most suitable for the user.

The information processing device also acquires, as the user information, information on whether the wearing article is used by the user or information on whether the wearing article is used by a user who is cared for by the user, and identifies the type of the wearing article according to the information on whether the wearing article is used by the user or information on whether the wearing article is used by a user who is cared for by the user.

With such an information processing device, the type of wearing article is identified based on information on whether or not the wearing article will be used by a user or information on whether or not the wearing article will be used by a user who is cared for by the user, so that the type of wearing article that is optimal for the user can be identified.

The information processing device also identifies the brand of the worn item as the type of the worn item.

With such an information processing device, the brand of the worn article can be identified as the type of worn article, making it possible to identify the type of worn article that is most suitable for the user.

The information processing device also obtains the user information via a specified message application.

With such an information processing device, user information is obtained via a specified message application, making it possible to obtain various information for identifying the type of wearable article that is most suitable for the user.

In addition, after the type of worn article is identified, the information processing device identifies the size of the worn article belonging to that type of worn article according to the body type information.

With such an information processing device, after the type of worn article is identified, the size of the worn article belonging to that type of worn article is identified according to the body type information, so that the most suitable worn article for the user can be identified.

The information processing device also acquires corrected body type information in which the body type information is corrected according to the type of the worn item, and identifies the size of the worn item according to the corrected body type information.

With such an information processing device, the size of the wearable article can be determined based on the corrected body type information, making it possible to identify the most suitable wearable article for the user.

The information processing device also obtains estimated body type information based on an image of the user's body type.

With such an information processing device, it is possible to obtain body type information estimated based on an image of the user's body type, and thus obtain various information for identifying the most suitable wearable item for the user.

The information processing device also notifies the user or the user of information related to the wearable article belonging to the wearable article type.

Such an information processing device notifies the user or occupant of information related to wearable articles belonging to a wearable article type, so that information related to the wearable article most suitable for the user can be notified.

The information processing device also notifies the user or the user of information regarding the size of the worn article belonging to the type of worn article.

Such an information processing device notifies the user or occupant of information regarding the size of the worn article belonging to the type of worn article, so that information regarding the most suitable worn article for the user can be notified.

The information processing device also notifies the user or the user of body type information related to the user's body type along with information related to the size of the worn article.

With such an information processing device, body type information regarding the user's body type is notified to the user or the user together with information regarding the size of the worn article, so that information regarding the most suitable worn article for the user can be provided.

The information processing device also notifies the user or the user of information regarding the purchase of a wearable item belonging to the wearable item type.

Such an information processing device notifies the user or occupant of information regarding the purchase of wearable items belonging to a wearable item type, so that information regarding the wearable item most suitable for the user can be notified.

Below, an example of a form for implementing an information processing device, an information processing method, and an information processing program (hereinafter, referred to as an "embodiment") will be described in detail with reference to the drawings. Note that the information processing device, the information processing method, and the information processing program are not limited to this embodiment. Also, the same parts in the following embodiments are given the same reference numerals, and duplicated explanations will be omitted.

[Embodiment]
1. An example of information processing performed by the information processing device
An example of information processing executed by an information processing device 100 according to an embodiment will be described with reference to Fig. 1. Fig. 1 is a diagram showing an example of information processing executed by the information processing device 100 according to an embodiment.

In the example of FIG. 1, the information processing device 100 identifies the type of product (an example of a wearable article) based on a response to a question notified on chat. Then, an example will be described in which the information processing device 100 acquires body type information of a user who uses the product from the external server 20, and identifies the size of the product belonging to the product type based on the body type information.

In the example of FIG. 1, it is assumed that a specific message application is pre-installed in the terminal device 10 used by the user. In this case, the terminal device 10 is capable of sending and receiving messages on chat using the specific message application. Furthermore, the user referred to here is a caregiver who cares for a user who uses the wearable article. In other words, the user may also be a person being cared for. Note that the user who uses the terminal device 10 may be a caregiver or a user who uses the wearable article.

As shown in FIG. 1, the information processing device 100 accepts a chat from the terminal device 10 via a predetermined message application (step S1). In this case, the information processing device 100 can send and receive messages on the chat with the terminal device 10 via the predetermined message application. For example, the information processing device 100 accepts a message request in response to an operation from a user on a message displayed on the chat.

Next, the information processing device 100 notifies the user of the question via chat (step S2). For example, the information processing device 100 notifies the user of the question such as a question about the user's physical condition, a question about the state of urinary incontinence, a question about the entity using the product, a question about the situation in which the product will be used, etc.

Then, the information processing device 100 accepts answers to the questions in the chat (step S3). For example, the information processing device 100 accepts answers to each question in a format in which the answerer selects an option notified together with the question.

Here, the order of questions will be explained using FIG. 2. FIG. 2 is a diagram showing an example of questions according to an embodiment. Note that the content explained using FIG. 2 corresponds to the processing of steps S2 to S3 in FIG. 1.

In the example of FIG. 2, the information processing device 100 notifies the user of a question about the physical condition of the user as question Q1. In this case, the information processing device 100 notifies the user of options such as "Can walk," "Can stand," "Can sit," and "Spends most of the time sleeping," along with a question such as "Please select the option that most closely resembles someone who uses diapers." The information processing device 100 then accepts the option selected by the user as a response to question Q1. Here, it is assumed that the user selected "Can sit."

Next, the information processing device 100 notifies the user of a question regarding the state of urinary leakage as question Q2. In this case, the information processing device 100 notifies the user of options such as "Underwear soaks," "Pants get wet," and "The amount of urine leaking at one time" along with a question such as "Please select the state of urine leakage when it occurs." The information processing device 100 then accepts the option selected by the user as the answer to question Q2. Here, it is assumed that the user selected "Pants get wet."

Next, the information processing device 100 notifies the user of question Q3, which is a question about the entity that will be using the product. In this case, the information processing device 100 notifies the user of a question such as "Who will use the diapers?" along with options such as "Me" and "Other than me". The information processing device 100 then accepts the option selected by the user as a response to question Q3. Here, it is assumed that the user selected "Other than me".

Next, the information processing device 100 notifies the user of question Q4, which is a question about the situation in which the product will be used. In this case, the information processing device 100 notifies the user of options such as "Underwear or clothes do not get wet with urine" and "Simple or easy to use" along with a question such as "Please select what you particularly value when selecting a diaper." The information processing device 100 then accepts the option selected by the user as a response to question Q4. Here, it is assumed that the user selected "Underwear or clothes do not get wet with urine."

In this way, the information processing device 100 accepts answers such as "I can sit," "My pants get wet," "Other than me," and "My underwear or clothes don't get wet with urine" as answers to each of the questions Q1 to Q4.

Returning to the explanation of FIG. 1, the information processing device 100 identifies the type of product based on the answers (step S4). For example, the information processing device 100 identifies the brand of the product based on answers to questions Q1 to Q4 such as "Can sit on," "Just wets pants," "Other than me," and "Underwear or clothes do not get wet with urine." Here, the information processing device 100 identifies "Healthy Diapers" as the brand of the product.

Next, the information processing device 100 notifies the user on the chat about information regarding the type of product (step S5). For example, the information processing device 100 notifies the user of a message displaying products belonging to the category of "healthy diapers."

Then, the information processing device 100 notifies the user of information for transitioning to content for photographing the user's body shape along with a message such as "Let's take a picture of the user's body shape" on the chat. Here, it is assumed that the user performs a predetermined operation on the information for transitioning to content for photographing the user's body shape, and transitions to content for photographing the user's body shape.

Then, the terminal device 10 transmits an image of the user's body type to the external server 20 (step S6). For example, the user operates the terminal device 10 to capture an image of the user. The terminal device 10 then captures an image of the front and side of the user while the user is wearing clothes. The terminal device 10 also transmits the images of the front and side of the user to the external server 20. At this time, the terminal device 10 may transmit multiple images of the front and side to the external server 20.

The external server 20 then analyzes the received images using conventional techniques such as image analysis to generate body type information about the user. For example, the external server 20 generates three-dimensional body type information, such as a human body model, of the user based on the received front and side images.

Then, the information processing device 100 acquires the body type information of the user from the external server 20 (step S7). For example, the information processing device 100 acquires information that characterizes the body type from the body type information from the external server 20. To give a more specific example, the information processing device 100 acquires information on the waist, groin area (hereinafter, sometimes referred to as leg openings), thigh width, hip area, etc., which are areas where the product comes into contact with parts of the user's body when using the product.

Then, the information processing device 100 identifies the size of the product belonging to the product type based on the body type information (step S8). For example, assume that the user's waist size is 82 cm. In this case, the information processing device 100 identifies the size of the diaper belonging to "healthy diapers" as large based on the waist size from the body type information.

Next, the information processing device 100 notifies the user of information related to the product via chat (step S9). For example, the information processing device 100 notifies the user of information related to the product, such as the type of product, such as "healthy diapers," information related to the size, such as large size, and information for transitioning to content for purchasing the product or an image of the product.

In the prior art, absorbent articles are merely suggested based on the ADL, and there are cases where responding to the diverse needs of users is limited. Therefore, the information processing device 100 according to the embodiment acquires user information about the user and identifies the type of worn article based on the user information. Furthermore, the information processing device 100 acquires body type information about the user and identifies the size of the worn article belonging to the identified type of worn article based on the body type information. This allows the information processing device 100 to identify the most suitable worn article for the user.

[2. An example of a chat screen]
Next, a chat screen will be described with reference to Fig. 3. Fig. 3 is a diagram showing an example of a chat screen according to an embodiment. In the example of Fig. 3, transmission and reception of messages in a chat between a chatbot and a user will be described. The chat screen shown in Fig. 3 is displayed on the terminal device 10.

First, as shown in chat screen C20, the chatbot sends a message regarding "recommended product diagnosis" such as "Are you having trouble choosing an adult urinary care product or disposable diaper? Answer a few simple questions and we'll suggest the best product and size for you! To provide you with the best information, please first answer four questions." Next, the chatbot sends a message asking the question "Are you the one who will be using the urinary care product/diaper?" and providing answer options such as "I am" and "Someone other than me." In this way, the terminal device 10 accepts answers to the questions shown in FIG. 2 (step S21).

As shown in chat screen C21, the chatbot also sends a message regarding whether or not the user has used the product. In response, the user sends the message "Yes (A/B)." The chatbot then sends a message such as "Thank you for your response. Now, we would like to ask you some questions about your physical condition and urinary incontinence. First, please tap "Recommended Product Diagnosis" from the menu." This causes the terminal device 10 to further accept responses to the questions shown in FIG. 2 (step S22).

Then, as shown on the chat screen C22, the chatbot transmits information MA221 about the type of product identified based on the answer to the question, along with "As a result of the diagnosis, we recommend product C." In this way, the terminal device 10 displays information MA221 about the type of product (step S23).

Next, as shown in chat screen C23, the chatbot transmits a message such as "To prevent problems such as leakage, it is important to choose a size that suits your body. Let's diagnose the size of recommended products!" along with information R231 for measuring body type information such as "Optimal size diagnosis. Quickly diagnose the optimal size of recommended products using only your smartphone!". In the example of FIG. 3, the information R231 for measuring body type information further includes usage examples such as "Enter basic information," "Photograph with smartphone," and "Diagnosis results," as well as information for transitioning to content for photographing the body type such as "Start size diagnosis." As a result, the terminal device 10 displays information for transitioning to content for photographing the user's body type.

In this way, the terminal device 10 can identify the type of product and the size of the product while communicating with the user. This allows the terminal device 10 to identify the most suitable product for the user.

[3. An example of a chat screen]
Next, a chat screen for a product that does not require size specification will be described with reference to Fig. 4. Fig. 4 is a diagram showing an example of a chat screen according to an embodiment. In the example of Fig. 4, the same description as in Fig. 3 will be omitted.

In the example of Figure 4, the product is a mild incontinence liner. First, as shown in the chat screen C30, the terminal device 10 accepts a response to the question shown in Figure 2 (step S31).

Next, as shown in the chat screen C31, the terminal device 10 further accepts answers to the questions shown in FIG. 2 (step S32).

Then, as shown on the chat screen C32, the chatbot sends information MA321 about the product identified based on the answer to the question, along with "Based on the diagnosis, we recommend product C." In this way, the terminal device 10 displays the product information MA321.

In this way, while communicating with the user, the terminal device 10 does not specify the size of the product if it is a product for which size specification is not required. This allows the terminal device 10 to perform specification processing according to the product, thereby improving usability. For example, in the case of the aforementioned light incontinence liner, body measurements are not required because the size is determined by the absorption capacity rather than the body type. Therefore, the terminal device 10 can provide product information to users who do not require body measurements by performing the process of providing product information separately from the process of acquiring user information and the process of measuring body type.

4. Configuration of Information Processing System
Next, the configuration of the information processing system 1 according to the embodiment will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of the configuration of the information processing system 1 according to the embodiment. As shown in Fig. 5, the information processing system 1 includes a terminal device 10, an external server 20, and an information processing device 100. The terminal device 10, the external server 20, and the information processing device 100 are connected to each other via a network N so as to be able to communicate with each other by wire or wirelessly. Note that the information processing system 1 shown in Fig. 5 may include a plurality of terminal devices 10, a plurality of external servers 20, and a plurality of information processing devices 100.

The terminal device 10 according to the embodiment is an information processing device used by a user who accesses content such as web content or application content displayed in a browser. The terminal device 10 also has a camera function and can capture an image of an object using an in-camera or out-camera.

For example, the terminal device 10 is a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), etc. The terminal device 10 may also be a smart speaker, a wearable device, etc.

The external server 20 according to the embodiment is an information processing device that provides various information, and is realized, for example, by a server device or a cloud system. For example, the external server 20 analyzes an image showing the user's body shape taken by the user, and provides the analysis result to the information processing device 100.

The external server 20 may also function as a database server. For example, the external server 20 receives the analysis results of an image showing the user's body type via a predetermined message application pre-installed in the terminal device 10, and stores the analysis results in a predetermined storage unit. The external server 20 then provides the analysis results to the information processing device 100. The external server 20 may also provide various information other than the image analysis results. For example, the external server 20 may store any information that characterizes the user's body type. The external server 20 may also provide the information that characterizes the user's body type to the information processing device 100.

The information processing device 100 according to the embodiment is an information processing device capable of communicating with various devices via a network N such as the Internet, and is realized, for example, by a server device or a cloud system. For example, the information processing device 100 is connected to various other devices via the network N so as to be able to communicate with them.

5. Configuration of information processing device
Next, the configuration of the information processing device 100 according to the embodiment will be described with reference to Fig. 5. Fig. 5 is a diagram showing an example of the configuration of the information processing device 100 according to the embodiment. As shown in Fig. 5, the information processing device 100 has a communication unit 110, a storage unit 120, and a control unit 130.

(Regarding communication unit 110)
The communication unit 110 is realized by, for example, a network interface card (NIC), etc. The communication unit 110 is connected to a network N by wire or wirelessly, and transmits and receives information to and from various other devices.

(Regarding the storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a random access memory (RAM) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 has a user information storage unit 121, a body type information storage unit 122, and a product information storage unit 123.

(Regarding the user information storage unit 121)
The user information storage unit 121 according to the embodiment stores various information related to the user. Here, Fig. 6 shows an example of the user information storage unit 121 according to the embodiment. In the example shown in Fig. 6, the user information storage unit 121 has items such as "user ID (identifier)" and "user information". For example, the "user information" has items such as "gender", "age", "living situation", "physical condition", and "user who uses the product".

"User ID" is an identifier that identifies the user. "Gender" is information related to the gender of the user associated with the "User ID." "Age" is information related to the age of the user associated with the "User ID."

"Living situation" is information about the living situation of the user associated with the "user ID." For example, living situation includes information about whether the user lives alone or with family, and information about whether the user uses day care services or a care facility.

"Physical condition" is information related to the physical condition of the user associated with the "user ID." For example, physical condition includes information related to whether the user can walk alone, information related to ADL, etc. Information related to ADL includes information related to daily activities such as regularity of waking up and going to bed, changing clothes, styling hair, washing face, eating, excretion, bathing, etc. Information related to ADL also includes information related to movement activities such as walking status indoors or outdoors. Information related to ADL may further include information such as movements when doing housework and movements when using public transportation, in addition to information related to daily activities and movement activities.

"User who uses the product" is information about whether the user who uses the product is the user or the person receiving care. For example, "user who uses the product" is information about whether the user purchases the product themselves or whether the caregiver who is caring for the user purchases the product.

For example, in FIG. 6, "U1" identified by the user ID has a gender of "SE1", an age of "OL1", a living situation of "LI1", a physical condition of "PC1", and a user who uses the product of "CG1". Note that in the example shown in FIG. 6, gender, etc. are expressed by abstract codes such as "SE1", but gender, etc. may also be expressed as a number, a character string, a file format containing information related to gender, etc.

In addition, for a user who uses a product, a flag may be stored as "0" if the user purchases the product themselves, and as "1" if the caregiver who is caring for the user purchases the product.

(Regarding the body type information storage unit 122)
The body type information storage unit 122 according to the embodiment stores various information related to the body type of the user. An example of the body type information storage unit 122 according to the embodiment is shown in Fig. 7. In the example shown in Fig. 7, the body type information storage unit 122 has items such as "user ID", "waist", "leg opening", "thigh width", and "weight information".

"User ID" is an identifier that identifies the user. "Waist" is information related to the user's abdominal circumference that is associated with the "User ID." "Leg opening" is information related to the user's groin circumference that is associated with the "User ID."

"Thigh size" is information related to the thigh circumference of the user associated with the "user ID." "Weight information" is a value indicating the weight corresponding to each of the waist, leg opening, and thigh size associated with the "user ID."

For example, in FIG. 7, "U1" identified by the user ID has a waist of "PW1", a leg opening of "PG1", a thigh width of "PT1", and weight information of "WE1". Note that in the example shown in FIG. 7, the waist and the like are expressed with abstract symbols such as "PW1", but the waist and the like may also be expressed as numerical values or in a file format containing information related to the waist. Note that items stored in the body type information storage unit 122 may include hip circumference and the like in addition to the above examples.

(Regarding the product information storage unit 123)
The product information storage unit 123 according to the embodiment stores various information related to products. An example of the product information storage unit 123 according to the embodiment is shown in Fig. 8. In the example shown in Fig. 8, the product information storage unit 123 has items such as "product ID", "type", "product", and "size".

"Product ID" is an identifier that identifies a product. "Type" is information about the type of product associated with the "Product ID". "Product" is information about the product associated with the "Product ID". "Size" is information about the size of the product associated with the "Product ID".

For example, in FIG. 8, "M1" identified by the product ID is of type "UA1", the product is "AR1", and the size is "PD1". Note that in the example shown in FIG. 8, the type, etc. is expressed by an abstract code such as "UA1", but the type, etc. may be a number, a character string, a file format containing information about the type, etc.

(Regarding the control unit 130)
The control unit 130 is a controller, and is realized, for example, by a central processing unit (CPU) or a micro processing unit (MPU) executing various programs (an example of an information processing program) stored in a storage device inside the information processing device 100 using a RAM as a working area. The control unit 130 is also a controller, and is realized, for example, by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).

As shown in FIG. 5, the control unit 130 has a reception unit 131, a notification unit 132, a first acquisition unit 133, a first identification unit 134, a second acquisition unit 135, and a second identification unit 136, and realizes or executes the functions and actions of the information processing described below. Note that the internal configuration of the control unit 130 is not limited to the configuration shown in FIG. 5, and may be other configurations as long as they perform the information processing described below. Also, the connection relationship between each processing unit of the control unit 130 is not limited to the connection relationship shown in FIG. 5, and may be other connection relationships.

(Regarding the Reception Unit 131)
The reception unit 131 receives various information and various requests. Specifically, the reception unit 131 receives a chat from the terminal device 10 via a predetermined message application. In this case, the reception unit 131 can send and receive messages on the chat with the terminal device 10 via the predetermined message application. For example, the reception unit 131 receives a message request in response to an operation from a user on a message displayed on the chat.

The reception unit 131 also receives answers to questions on the chat. For example, the reception unit 131 receives answers to each question in a format in which the answerer selects an option notified together with the question. The reception unit 131 then stores the received answers in the user information storage unit 121.

(Regarding the notification unit 132)
The notification unit 132 notifies various kinds of information. Specifically, the notification unit 132 notifies a message on the chat. For example, the notification unit 132 notifies a question on the chat. To give a more specific example, the notification unit 132 notifies a question about the physical condition of the user, a question about the state of urinary incontinence, a question about the subject using the product, a question about the situation in which the product is used, and the like.

The notification unit 132 also notifies the user of information related to products belonging to the product type. For example, the notification unit 132 notifies the terminal device 10 of the product type, such as "healthy diapers," information related to the size, such as L size, and information for transitioning to content for purchasing the product or an image of the product, as information related to the product stored in the product information storage unit 123.

(Regarding the first acquisition unit 133)
The first acquisition unit 133 acquires various information. For example, the first acquisition unit 133 acquires user information such as the gender, age, living situation, physical condition, and subject of the product from the user information storage unit 121.

(Regarding the first identification unit 134)
The first identification unit 134 identifies the type of product worn by the user based on the user information. For example, the first identification unit 134 identifies the type of product based on the user information stored in the user information storage unit 121. To give a more specific example, the first identification unit 134 identifies "Healthy Diaper" as the brand of the product based on the user information such as "Can sit on,""Just wets pants,""Other than me," and "Underwear or clothes do not get wet with urine" received as answers to the questions Q1 to Q4 shown in FIG. 2.

(Regarding the second acquisition unit 135)
The second acquisition unit 135 acquires various information. For example, the second acquisition unit 135 acquires body type information of the user from the external server 20. In this case, the second acquisition unit 135 acquires information that characterizes the body type from the body type information from the external server 20. To give a more specific example, the second acquisition unit 135 acquires information on the waist, leg openings, thigh width, hip circumference, etc., which are the places where the product comes into contact with parts of the user's body when the product is used. Then, the second acquisition unit 135 stores the acquired body type information in the body type information storage unit 122.

(Regarding the second identification unit 136)
The second identification unit 136 identifies the size of the product belonging to the type of product identified by the first identification unit based on the body type information. For example, assume that the waist size of the user is 82 cm. In this case, the second identification unit 136 identifies the size of the diaper belonging to "healthy diapers" as L size based on the waist size from the body type information.

6. Processing Procedure
Next, a procedure of information processing executed by the information processing device 100 according to the embodiment will be described with reference to Fig. 9. Fig. 9 is a flowchart showing an example of the flow of information processing executed by the information processing device 100 according to the embodiment.

As shown in FIG. 9, the reception unit 131 receives a chat (step S101). Specifically, the reception unit 131 receives a chat (message) from a terminal device 10 in which a specific message application is installed. For example, if the reception unit 131 is not receiving a chat (step S101; No), the reception unit 131 waits until a chat is received.

On the other hand, if the reception unit 131 receives a chat (step S101; Yes), the first acquisition unit 133 acquires user information (step S102). Then, the first identification unit 134 identifies the type of product based on the user information acquired by the first acquisition unit 133 (step S103).

Then, the second acquisition unit 135 acquires the body type information of the user from the external server 20 (step S104). Furthermore, the second identification unit 136 identifies the size of the product belonging to the type of product identified by the first identification unit 134 based on the body type information acquired by the second acquisition unit 135 (step S105).

Then, the notification unit 132 notifies the user of the information about the products belonging to the product type (step S106). Specifically, the notification unit 132 notifies the terminal device 10 of the information about the products belonging to the product type via chat.

7. Modifications
The information processing device 100 described above may be implemented in various different forms other than the above embodiment. Therefore, other embodiments of the information processing device 100 will be described below.

[7-1. Products]
In the above embodiment, the product is a diaper, a sanitary product, a mild incontinence liner, or a mild incontinence pad, but the product is not limited thereto. For example, the product may be sanitary shorts, etc. Also, the product may be a combination of each product. For example, the product may be a combination of a diaper and a urine absorption pad. In this case, the diaper is the target of the size specification process. Also, the urine absorption pad is not the target of the size specification process. At this time, the information processing device 100 may continuously execute the process of specifying the type of urine absorption pad after executing the process of specifying the size of the diaper. This allows the information processing device 100 to consider the user's use of a combination of a diaper and a urine absorption pad, so that the user can use a product that is more optimal for the user.

[7-2. Questions]
In the above embodiment, the notification unit 132 of the information processing device 100 according to the embodiment notifies each question, but the present invention is not limited to this. For example, the notification unit 132 may notify a question other than the questions shown in FIG. 2 .

To give a more specific example, the notification unit 132 may notify questions regarding "Are you purchasing diapers for your own use or for others to use?", "Who do you expect to change the diapers?", "The gender of the person who will use the diapers?", "The age of the person who will use the product?", and "The type and make of diapers currently being used."

The notification unit 132 may also notify the user to change the content and order of questions depending on whether the user purchases a product for himself or herself or the user purchases a product for the user. For example, when the user purchases a product for the user, the notification unit 132 may further notify the user of a question such as "How much time are you able to devote to caregiving?".

When the notification unit 132 predicts that the level of care required by the user is equal to or higher than a predetermined threshold or when the notification unit 132 cannot accept the answer, it may notify a message such as "We are very sorry. There is a possibility that this service cannot answer your question. We are very sorry, but please call 0120-XXX-XXX. For inquiries by email, please click here. https://xxx.xxxx.jp/xx". In addition, the notification unit 132 may notify questions with a different order depending on the gender obtained from the answer. In addition, the notification unit 132 may notify questions depending on the gender obtained from the answer. For example, women usually use absorbent articles such as sanitary napkins, so they are accustomed to wearing absorbent articles in their underwear, but men are not accustomed to wearing absorbent articles in their underwear. Therefore, when proposing a light incontinence liner or the like, it is preferable to ask the question in a different way, since it is easy to convey to women that the specifications are similar to those of sanitary napkins, but it may be difficult for men to understand.

[7-3. Weight]
In the above embodiment, an example has been described in which the second identification unit 136 of the information processing device 100 according to the embodiment identifies the size of a product belonging to the type of product identified by the first identification unit based on body type information, but the present invention is not limited to this. For example, the second acquisition unit 135 may acquire corrected body type information in which body type information is corrected according to the type of product, and the second identification unit 136 may identify the size of the product according to the corrected body type information.

To give a more specific example, the second acquisition unit 135 acquires information about the waist and information about the weight relative to the waist stored in the body type information storage unit 122, and calculates a value obtained by multiplying the waist value by the weight as corrected body type information. The second identification unit 136 may then identify the size of the product based on this corrected body type information. This allows the second identification unit 136 of the information processing device 100 according to the embodiment to identify the optimal product size for the user.

[7-4. Notification subjects]
In the above embodiment, an example has been described in which the notification unit 132 of the information processing device 100 according to the embodiment notifies the user of information related to products belonging to a product type, but the present invention is not limited to this. For example, the notification unit 132 may notify the user of information related to products belonging to a product type. In this case, the user uses the terminal device 10 for a product that he or she uses, and the information processing device 100 identifies the product type and size of the product. This allows, for example, a user who does not receive care to consider a product that is optimal for himself or herself.

[7-5. Product Evaluation]
Furthermore, the notification unit 132 of the information processing device 100 according to the embodiment may notify a message for accepting an evaluation of the proposed product after a predetermined period of time. For example, the notification unit 132 may notify information on options that can be selected for evaluating the product on a five-point scale together with a message such as "Please tell us your evaluation of the product proposed on X month Y day." Note that the evaluation of the product does not need to be limited to five-point scale, and for example, the product may be evaluated using any value.

The notification unit 132 may also notify the user of messages that periodically ask questions about problems, requests, etc., in addition to evaluations of the products. This allows the notification unit 132 to encourage continuous use of the service. Furthermore, the notification unit 132 can improve the quality of the services provided by periodically communicating with the user. Furthermore, since an appropriate product can be selected in accordance with changes in the user's body or environment, the user can continue to use the most suitable product.

[7-6. Product Information]
Furthermore, the notification unit 132 of the information processing device 100 according to the embodiment may notify information related to products including body type information. For example, the notification unit 132 may notify information related to the waist, leg opening, thigh width, and hip circumference of the user together with information related to products belonging to the product type. As a more specific example, the notification unit 132 may notify information such as the user's waist being "82 cm", leg opening being "53 cm", thigh width being "54 cm", and hip circumference being "93 cm" together with information related to products belonging to the product type.

The notification unit 132 may also notify information about the product, including information for transitioning to product-specific content where the product description is displayed.

[7-7. Message Content]
Furthermore, the notification unit 132 of the information processing device 100 according to the embodiment may notify a message whose content has been changed based on the user information. For example, the notification unit 132 may notify a message whose font or style has been changed according to gender or age. As a more specific example, the notification unit 132 may notify a message that uses formal expressions when the user is elderly.

The notification unit 132 may also notify a message in which the information of the message content is changed depending on the gender or age. As a more specific example, when the user is elderly, the notification unit 132 may notify a message specifying detailed operating procedures. On the other hand, when the user is young, the notification unit 132 may notify a message that briefly indicates the main points of the operating procedures, since it is presumed that the user can easily respond without detailed operating procedures being specified. In this way, the notification unit 132 of the information processing device 100 according to the embodiment can notify an appropriate message according to the user information, thereby improving the ease with which the user or user can respond and making it easier to use the service, thereby enabling the user or user to consider the most suitable product.

[7-8. Body Measurements]
Furthermore, the information processing device 100 according to the embodiment may store in advance a correspondence between users who wish to have a body measurement and users who do not wish to have a body measurement. In this case, when a user wishes to have a body measurement, the notification unit 132 does not notify information for transitioning to content for photographing the user's body type. In other words, only the identification process for identifying the type of product is executed.

On the other hand, if the user wishes to have a body measurement, the notification unit 132 notifies the user of information to transition to content for photographing the user's body shape. That is, a process for identifying the type of product and a process for identifying the size of the product are executed.

The notification unit 132 may notify information for transitioning to content for inputting body type information. The notification unit 132 may also notify information for transitioning to content for inputting body type information and content for photographing the body type of the user.

[7-9. What to do if there is no corresponding size]
Furthermore, the notification unit 132 of the information processing device 100 according to the embodiment may notify the user of a type of product similar to the product in question when the user's body type is too large or the like and there is no product of the corresponding size. Then, the second identification unit 136 identifies the size of a product belonging to the similar product type. Then, the notification unit 132 may notify information about the product including the size of the product belonging to the similar product type. This allows a product that fits the user's body type to be suggested, thereby reducing problems such as leakage.

The selection process for selecting similar products executed by the notification unit 132 may use any conventional technology. Furthermore, the notification unit 132 may execute the selection process based on the similarity of the ADL values of users who use similar products. For example, the notification unit 132 may select a similar product when the ADL of a user who uses a similar product is less than a predetermined threshold. On the other hand, the notification unit 132 does not select a similar product when the ADL of a user who uses a similar product is equal to or greater than the predetermined threshold.

[7-10. Other]
Among the above-mentioned processes, all or part of the processes described as being performed automatically may be performed manually. Also, all or part of the processes described as being performed manually may be performed automatically by a known method. In addition, the information including the processing procedures, specific names, various data and parameters shown in the above documents and drawings may be changed arbitrarily unless otherwise specified. For example, the various information shown in each drawing is not limited to the illustrated information.

In addition, each component of each device shown in the figure is a functional concept, and does not necessarily have to be physically configured as shown in the figure. In other words, the specific form of distribution and integration of each device is not limited to that shown in the figure. Furthermore, each component may be functionally or physically distributed and integrated in any unit, in whole or in part, depending on various loads, usage conditions, etc.

The above processes may be combined as appropriate to the extent that no contradictions exist.

The above-mentioned "section, module, unit" can be read as "means" or "circuit". For example, the first acquisition unit can be read as the first acquisition means or the first acquisition circuit.

8. Hardware Configuration
Moreover, the terminal device 10, the external server 20, and the information processing device 100 according to the above-described embodiments are realized, for example, by a computer 1000 configured as shown in Fig. 10. Fig. 10 is a diagram showing an example of a hardware configuration. The computer 1000 is connected to an output device 1010 and an input device 1020, and a calculation device 1030, a cache 1040, a memory 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 are connected by a bus 1090.

The arithmetic device 1030 operates based on programs stored in the cache 1040 or memory 1050, or programs read from the input device 1020, and executes various processes. The cache 1040 is a cache such as a RAM that temporarily stores data used by the arithmetic device 1030 for various calculations. The memory 1050 is a storage device in which data used by the arithmetic device 1030 for various calculations and various databases are registered, and is a memory realized by a ROM (Read Only Memory), HDD (Hard Disk Drive), flash memory, etc.

The output IF 1060 is an interface for transmitting information to be output to an output device 1010 such as a monitor or printer, which outputs various types of information, and may be realized, for example, by a connector conforming to a standard such as USB (Universal Serial Bus), DVI (Digital Visual Interface), or HDMI (registered trademark) (High Definition Multimedia Interface). On the other hand, the input IF 1070 is an interface for receiving information from various input devices 1020 such as a mouse, keyboard, scanner, etc., and may be realized, for example, by a USB.

For example, the input device 1020 may be realized by a device that reads information from an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), or a PD (Phase change rewritable Disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. The input device 1020 may also be realized by an external storage medium such as a USB memory.

The network IF 1080 has the function of receiving data from other devices via the network N and sending it to the computing device 1030, and also transmitting data generated by the computing device 1030 to other devices via the network N.

Here, the arithmetic device 1030 controls the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic device 1030 loads a program from the input device 1020 or the memory 1050 onto the cache 1040 and executes the loaded program. For example, when the computer 1000 functions as the information processing device 100, the arithmetic device 1030 of the computer 1000 realizes the functions of the control unit 130 by executing the program loaded onto the cache 1040.

The above describes the embodiments of the present application in detail with reference to the drawings. However, these are merely examples, and the embodiments of the present application can be implemented in other forms that include various modifications and improvements based on the knowledge of those skilled in the art, including the forms described in the disclosure of the invention.

N network 1 information processing system 10 terminal device 20 external server 100 information processing device 110 communication unit 120 storage unit 121 user information storage unit 122 body type information storage unit 123 product information storage unit 130 control unit 131 reception unit 132 notification unit 133 first acquisition unit 134 first identification unit 135 second acquisition unit 136 second identification unit

Claims (15)

A first acquisition unit that acquires user information related to a user;
A first identification unit that identifies a type of a worn article that is an article worn by the user based on the user information;
a second acquisition unit that acquires body type information regarding a body type of the user after the type of the worn article is identified by the first identification unit when the type of the worn article is a type that requires identification of a size of the worn article;
and a second identification unit that, when the type of the worn article is a type that requires the size of the worn article to be identified, identifies a size of the worn article belonging to the type of worn article identified by the first identification unit based on the body type information acquired by the second acquisition unit, and, when the type of the worn article is a type that does not require the size of the worn article to be identified, does not identify a size of the worn article belonging to the type of worn article identified by the first identification unit. The first acquisition unit is
As the user information, life information regarding the living situation of the user is acquired,
The first identification unit is
The information processing apparatus according to claim 1 , further comprising: a step of: identifying a type of the worn item in accordance with the lifestyle information; The first acquisition unit is
Acquire physical information regarding the user's body as the user information,
The first identification unit is
The information processing device according to claim 1 , further comprising: a step of: identifying a type of the worn article in accordance with the body information; The first acquisition unit is
As the user information, information on whether the wearing article is used by the user or information on whether the wearing article is used by a user who is cared for by a user is obtained;
The first identification unit is
The information processing device according to any one of claims 1 to 3, characterized in that the type of the wearing article is identified based on information regarding whether or not the wearing article will be used by the user or information regarding whether or not the wearing article will be used by a user who is cared for by the user. The first identification unit is
5. The information processing apparatus according to claim 1, further comprising: identifying a brand of the worn article as the type of the worn article. The first acquisition unit is
6. The information processing apparatus according to claim 1, wherein the user information is acquired via a predetermined message application. The second identification unit is
The information processing device according to any one of claims 1 to 6, characterized in that after the type of worn article is identified by the first identification unit, a size of the worn article belonging to the type of worn article is identified according to the body type information. The second acquisition unit is
obtaining corrected body type information obtained by correcting the body type information according to the type of the worn article;
The second identification unit is
8. The information processing apparatus according to claim 1, further comprising: a step of: identifying a size of the worn article in accordance with the corrected body type information. The second acquisition unit is
9. The information processing apparatus according to claim 1, further comprising: acquiring body type information estimated based on an image in which the body type of the user is captured. The information processing device according to any one of claims 1 to 9, further comprising a notification unit that notifies a user or the user of information about a wearing article belonging to the type of the wearing article. The notification unit is
The information processing device according to claim 10, further comprising: notifying the user or the user of information regarding a size of the worn article belonging to the type of worn article. The notification unit is
The information processing device according to claim 11, further comprising: notifying the user or the user of body type information related to the body type of the user together with the information regarding the size of the worn article. The notification unit is
13. The information processing device according to claim 10, further comprising: notifying the user or the user of information related to purchase of a wearing article belonging to the type of the wearing article. 1. A computer-implemented information processing method, comprising:
A first acquisition step of acquiring user information relating to a user;
A first identification step of identifying a type of a worn article that is an article worn by the user based on the user information;
When the type of the worn article is a type that requires the size of the worn article to be specified, a second acquisition step of acquiring body type information regarding the body type of the user after the type of the worn article is specified by the first identification step;
and a second identification process for identifying a size of a worn article belonging to the type of worn article identified by the first identification process based on the body type information acquired by the second acquisition process if the type of worn article is a type that requires the size of the worn article to be identified, and for not identifying a size of a worn article belonging to the type of worn article identified by the first identification process if the type of worn article is a type that does not require the size of the worn article to be identified. A first acquisition step of acquiring user information relating to a user;
A first identification step of identifying a type of a worn article, which is an article worn by the user, based on the user information;
a second acquisition step of acquiring body type information on a body type of the user after the type of the worn article is identified by the first identification step, when the type of the worn article is a type that requires identification of a size of the worn article;
and a second identification procedure that, if the type of the worn article is a type that requires the size of the worn article to be specified, identifies a size of the worn article belonging to the type of worn article specified by the first identification procedure based on the body type information acquired by the second acquisition procedure, and, if the type of the worn article is a type that does not require the size of the worn article to be specified, does not identify a size of the worn article belonging to the type of worn article specified by the first identification procedure.

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