JP7541360B2 - Health guidance program matching system and method - Google Patents

Description

The present invention relates to a health guidance program matching system and method, and more specifically to a matching system and method that utilizes personal health data held by companies and insurers to recommend appropriate health guidance programs to company employees and insured persons, thereby making it possible to increase the participation rate in health guidance programs.

In recent years, rising medical costs have become a social issue, and various measures to manage the health of the nation are being considered. One of these is health support for insured persons by insurers such as health insurance associations.

In addition, private companies also need to provide health support to their employees, because if employees' health deteriorates, their ability to work decreases, there will be staff vacancies, and production efficiency will decrease.

As a method of such health support, it has been proposed that administrators such as companies or insurers obtain health information about users such as company employees and insured persons, and present health management measures appropriate to each user's health condition (see, for example, Patent Document 1).

JP 2020-60803 A

However, the health management method proposed in Patent Document 1 only presents users with information about health-related products (supplements, exercise equipment, etc.) or services (exercise gyms, beauty services, etc.), and does not necessarily lead directly to improvements in health problems.

As such, a health guidance program could be recommended to users as an effective health management measure to improve health problems. Health guidance involves doctors, public health nurses, etc. providing ongoing support to users through individual interviews or phone calls to help them improve their lifestyle habits and set health maintenance goals on their own accord, and the specific program (plan) for this is the health guidance program.

However, because each user has a different lifestyle and behavior, it is difficult for an administrator to select and recommend a preferred or easy-to-participate health guidance program for each user simply by obtaining the user's health information.

The present invention aims to provide a health guidance program matching system that makes it easy for administrators to recommend appropriate health guidance programs to users and increases the participation rate in health guidance programs, thereby supporting the improvement of users' health.

In order to achieve the above object, the health guidance program matching system of the present invention is a health guidance program matching system that presents to a user health guidance programs suitable for improving the user's health condition from among multiple health guidance programs provided by health business operators, and is equipped with an information processing device having an information processing control unit, a database that stores user information including user identification information and health information, health guidance program information including health guidance program identification information and corresponding health risk information, and health risk factor extraction logic that defines rules for extracting health risk factors from the user's health information that can determine the presence or absence of a user's health risk of contracting various diseases, and a communication unit that is connected to a network and can communicate with an external information terminal. The control unit has a notification generation unit that automatically generates a notification to the user, and the information processing device is characterized in that the control unit refers to the database and, for each user, applies the health information included in the user information to the health risk factor extraction logic to extract health risk factors, refers to the database and, for each user, selects a health guidance program corresponding to the health risk factors from the health risk information included in the health guidance program information, generates a participation invitation notification for each user by the notification generation unit inviting the user to participate in the selected health guidance program, and transmits the generated participation invitation notification to each user by the communication unit via the network.

The information processing device is also configured to accept a reply from the user to the participation invitation notification indicating that the user will not participate in the selected health guidance program, together with a response explaining the reason for non-participation.

The information processing device is also characterized in that, when it receives a reply from the user who sent the participation invitation notice, together with the reason for non-participation, indicating that the user will not participate in the selected health guidance program, the control unit uses the notification text generation unit to generate a modified participation invitation notice that modifies the participation invitation notice to encourage the user to apply for participation in accordance with the reason for non-participation, and transmits the generated modified participation invitation notice via the communication unit through the network to the user who sent the reply.

The information processing device is also characterized in that it is configured to transmit the participation invitation notification and to periodically retransmit the participation invitation notification or the revised participation invitation notification at a predetermined time interval to users who have not received a reply to the transmitted participation invitation notification.

The information processing device is also configured to, upon receiving a reply from the user who sent the participation invitation notification via the communication unit, indicating that the user will participate in the selected health guidance program, transmit a notification via the communication unit to a health business that provides the selected health guidance program, indicating that the user has applied to participate in the selected health guidance program.

The control unit of the information processing device has a data management and analysis unit, which is configured to be able to refer to the user information stored in the database and to aggregate the results of each user's participation in a health guidance program, and is configured to provide the administrator with information on the search results related to the user information and the health guidance program information, and information on the aggregated results of each user's participation in the health guidance program, in response to a request from the administrator via the network.

The data management and analysis unit is also configured to be able to change the settings of the extraction conditions for health risk factors in the health risk factor extraction logic of a user belonging to an administrator who makes a request via the network.

In order to achieve the above object, the health guidance program matching method of the present invention is a health guidance program matching method that presents to a user health guidance programs suitable for improving the user's health condition from among multiple health guidance programs provided by health business operators, and is characterized by including a first step of registering user information including the user's identification information and health information, a second step of registering health guidance program information including the identification information of the health guidance program and corresponding health risk information, a third step of performing a health risk factor extraction process for each user, based on a health risk factor extraction logic that defines rules for extracting health risk factors that can determine the presence or absence of a user's health risk of contracting various diseases from the health information included in the user information, a fourth step of performing a health guidance program selection process for each user, selecting a health guidance program corresponding to the health risk factor from the health risk information included in the health guidance program information, a fifth step of generating a participation invitation notice for each user inviting them to participate in the selected health guidance program, and a sixth step of transmitting the participation invitation notice that transmits the generated participation invitation notice to each user.

In addition to the above steps, the method also includes a seventh step of generating a revised participation invitation notice when a reply to the effect that the user will not participate in the selected health guidance program is received together with the reason for non-participation from the user who sent the participation invitation notice, the revised participation invitation notice being modified to encourage the user to apply for participation in accordance with the reason for non-participation, and an eighth step of sending the generated revised participation invitation notice to the user who sent the reply.

In addition to the above steps, the method also includes a ninth step of, upon receiving a reply from the user to whom the participation invitation notice was sent, indicating that the user will participate in the selected health guidance program, sending a notification to the health business operator providing the selected health guidance program that the user has applied to participate in the selected health guidance program.

According to the health guidance program matching system of the present invention, the control unit of the information processing device extracts health risk factors for each user using health risk factor extraction logic based on user information provided by the administrator and health guidance program information provided by the health business operator, selects a health guidance program corresponding to the extracted health risk factors, and presents the selected health guidance program to the user in a participation invitation notification so that the user can apply to participate. This gives the user an opportunity to apply to participate in a health guidance program suitable for improving their own health, and the administrator is not required to make any special effort to provide this opportunity, making it easy for the administrator to recommend appropriate health guidance programs to users and supporting the improvement of the users' health.

In addition, a reply to the participation invitation notification is requested to include a reason for non-participation, and the information processing device accepts a reply from the user to the sent participation invitation notification indicating that the user will not participate in the selected health guidance program, together with the reply to the reason for non-participation, so that the reason for the user's non-participation can be understood and a mismatch between the user and the selected health guidance program can be recognized.

In addition, the notification generation unit can generate a revised participation notification by modifying the participation notification to encourage the user to apply for participation in response to the reason for non-participation, making it possible to address the reason for non-participation and eliminating mismatches between the user and the selected health guidance program, thereby making it possible to more appropriately recommend the health guidance program to the user.

In addition, since the information processing device is configured to send the participation invitation notification or the modified participation invitation notification and to periodically resend the participation invitation notification or the modified participation invitation notification at a predetermined time interval to users who have not received a reply, it is possible to repeatedly encourage users to participate in the health guidance program, thereby increasing the participation rate in the recommended health guidance program.

In addition, when the information processing device receives a reply to a participation application from the user to which it sent a participation invitation notification, it notifies the health provider offering the selected health guidance program that the user has applied to participate, thereby ensuring that the health provider provides the health guidance program to the user and supporting the user's health improvement.

Furthermore, the control unit can use the data management and analysis unit to tally up the results of each user's participation in the health guidance program, and upon request from the administrator, provide the administrator with information on search results relating to user information and health guidance program information, as well as information on the tallied results of each user's participation in the health guidance program. This makes it easy for the administrator to grasp the users' health conditions and their improvement status, whether or not they are participating in health guidance programs, and obtain materials, and can support the administrator's efforts toward health management, thereby supporting the health promotion of users.

The data management and analysis unit allows the administrator to change the settings of the extraction conditions for health risk factors in the health risk factor extraction logic for users who belong to the administrator's group, allowing for flexible response to situations where there are health risks specific to the administrator's occupation or when it is necessary to change the extraction conditions for health risk factors in collaboration with an industrial physician, and a more appropriate health guidance program can be recommended to the user, thereby supporting the user's health promotion.

1 is a schematic diagram of a health guidance program matching system according to an embodiment of the present invention; 2 is a block diagram showing a configuration of the information processing device in FIG. 1 and its relationship with an information terminal; 3 is a schematic diagram showing an example of user information stored in the database of FIG. 2; FIG. 4 is a schematic diagram showing health risk factor extraction logic for extracting health risk factors from the user information of FIG. 3 . FIG. 5 is a schematic diagram showing a health risk factor extraction process based on the health risk factor extraction logic of FIG. 4 . 3 is a schematic diagram showing the contents of health guidance program information stored in the database of FIG. 2. FIG. FIG. 13 is a schematic diagram showing a health guidance program selection process based on a health risk condition formula. FIG. 2 is a schematic diagram showing a process relating to an email response between an information processing device and a user's information terminal; 13 is a diagram showing an example of a participation invitation email generated by an email text generation unit and a questionnaire text included in a reply. FIG. FIG. 13 is a diagram showing answer information for reasons for non-participation acquired from a questionnaire. 13 is a schematic diagram showing an overview of a participation invitation email correction process for correcting a participation invitation email in response to a reply email of non-participation in a health guidance program. FIG. 11 is a schematic diagram showing settings for regular email delivery to users in an information processing device; FIG. 11 is a schematic diagram showing a response process between the information processing device and each information terminal when a user applies to participate in a health guidance program; FIG. 4 is a flowchart showing an example of a series of processing steps executed in the health guidance program matching system of the present invention. FIG. 3 is a schematic diagram showing the function of the data management and analysis unit in FIG. 2 .

Figure 1 is a schematic diagram of a health guidance program matching system 10, which is an example of the present invention, and Figure 2 is a block diagram showing the configuration of an information processing device 11 and its relationship with an information terminal 12.

As shown in FIG. 1, the health guidance program matching system 10 is a system that presents to a user a health guidance program suitable for improving the user's health condition from among multiple health guidance programs provided by health businesses.

The health guidance program matching system 10 is composed of an information processing device 11, which is a server computer capable of various information processing and information registration, and multiple information terminals 12, which are electronic computing devices with communication capabilities (personal computers, smartphones, tablets, etc.).

The information terminals 12 include information terminal 12a operated by a user, information terminal 12b operated by an administrator, and information terminal 12c operated by a health business operator.

The information processing device 11 is equipped with a web server function and is configured to provide network communication. By connecting to the network communication provided by the information processing device 11, a user can send and receive information to and from the information processing device 11 from the information terminal 12a, an administrator from the information terminal 12b, and a health business operator from the information terminal 12c, each via electronic communication means such as e-mail or FTP.

As will be described in more detail below, the information processing device 11 is configured to receive user information from an administrator via the network and information on health guidance programs from health providers, send the user an email inviting them to participate in a health guidance program that is suitable for the user, and, upon receiving the user's participation in a health guidance program, notify the health provider of that effect.

In addition, the system provides administrators with tools that can analyze the results of users' participation in health guidance programs by utilizing data accumulated in the information processing device 11.

In this context, a user in the health guidance program matching system 10 refers to an employee of a company or an insured person who has health insurance, an administrator refers to a person who manages a user, such as a company that employs employees or an insurer such as a health insurance association that provides health insurance, and a health business operator refers to a person who runs a health-related business that provides health guidance programs.

Health providers offer a variety of health guidance programs to address the health risks of various diseases that users face. For example, there are lifestyle improvement programs to reduce the health risks of metabolic syndrome, smoking cessation programs to reduce the health risks of smoking, and cardiovascular disease prevention programs to reduce the health risks of stroke and heart disease.

The health guidance program also has three support levels (high, medium, low) depending on the degree of intervention for the user. At the high support level, active support is provided to proactively instruct the user to improve their lifestyle, at the medium support level, motivational support is provided to encourage the user to make voluntary behavioral changes, and at the low support level, information is provided to convey health information that is useful for changing the user's behavior.

These support levels are determined according to the user's level of health risk (high, medium, low). If the health risk is high, a high support level (active support) is applied; if the health risk is medium, a medium support level (motivational support) is applied; and if the health risk is low, a low support level (information provision) is applied.

2, the information processing device 11 includes a control unit 13, which is an electronic computing device including a CPU, a communication unit 14 that enables communication with external devices, and a storage unit 15 that can store information. The control unit 13 includes an email message generation unit 13a (a notification message generation unit of the present invention) that automatically generates emails according to predetermined conditions, and a data management and analysis unit 13b that edits data and tabulates and graphs the data, and the storage unit 15 is connected to a database 15a.

Database 15a stores user information 16 including the user's identification information and health information, health guidance program information 17 including the identification information of health guidance programs and information on corresponding health risks, and health risk factor extraction logic 18 that defines rules for extracting health risk factors from the user's health information that can determine the presence or absence of health risks.

The communication unit 14 is connected to each of the information terminals 12 (12a, 12b, 12c) via the network NW so that they can communicate with each other. Each of the information terminals 12a, 12b, 12c has different access rights to the information processing device 11.

Figure 3 is a schematic diagram showing an example of user information 16 stored in database 15a of Figure 2.

As shown in FIG. 3, the user information 16 includes user attribute information 16a in which a user ID for identifying the user is assigned with the user's personal information and an affiliated organization code indicating which administrator the user belongs to; user health information 16b in which the user ID is assigned with data related to the user's health, such as the user's health checkup data, lifestyle questionnaire data, and labor survey data; user history information 16c in which the user ID is assigned with email exchanges between the information processing device 11 and the user in chronological order; and user participation information 16d in which the user ID is assigned with a record of the user's participation in a health guidance program.

Here, the health checkup data is the results of the user's health checkup converted into data for each survey year, and the lifestyle questionnaire data is the results of questionnaires about the user's lifestyle habits converted into data for each survey year.

The labor survey data is a compilation of the results of surveys on users' work attitudes and health interests, compiled for each survey year, such as WE: work engagement (a measure of enthusiasm, devotion, and energy toward work), Pre: presenteeism (a state in which work performance is reduced due to physical or mental health issues, or the resulting financial loss), K6: screening survey on mental health (stress), Behavior: survey of stages of behavioral change regarding lifestyle improvement, and Literacy: health literacy (the ability to research and understand appropriate health-related information and use it to improve health).

There are five stages of behavioral change: the indifference stage, where there is no intention to take action toward behavioral change within six months; the interest stage, where there is an intention to take action toward behavioral change within six months; the preparation stage, where there is an intention to take action toward behavioral change within one month; the implementation stage, where clear behavioral change is observed but has not been sustained for six months; and the maintenance stage, where clear behavioral change is observed and has continued for six months or more.

User history information 16c not only records the sending and receiving of emails, but also the contents of the emails sent and received. In the figure, user history information 16c is shown for three months as an example, but each time the information processing device 11 exchanges emails with the user, the data is updated and information about the email is added.

User participation information 16d has items of program IDs (PRG_001, PRG_002, ...) that identify the health guidance programs described below, and each item records a status indicating the participation status of the corresponding health guidance program (whether participation was applied for, whether the participation application was canceled, whether it is in progress, whether it has been suspended, whether it has been completed, etc.).

Figure 4 is a schematic diagram showing health risk factor extraction logic 18 that extracts health risk factors from the user information 16 in Figure 3.

As shown in FIG. 4, the health risk factor extraction logic 18 extracts specific health risk factors that the user has for each item of the user health information 16b included in the user information 16 according to the extraction conditions set for each item, and then determines rules for assigning an identification code to each extracted health risk factor.

The health risk factors extracted in this way are parameterized versions of the user's health condition, and provide information that can be used to determine whether or not the user is at risk of contracting various diseases.

The health risk factor extraction logic 18 is differentiated for each administrator by the organization code that identifies the administrator, and the settings of each extraction condition can be changed for each administrator.

The health risk factor extraction logic 18 is divided into, in more detail, health checkup data extraction logic 18a corresponding to the health checkup data, lifestyle questionnaire data extraction logic 18b corresponding to the lifestyle questionnaire data, and labor survey data extraction logic 18c corresponding to the labor survey data.

For example, in this embodiment, the health check data extraction logic 18a is set to assign the code K100 as a health risk factor if the BMI is 25 or greater, assign the code K200 as a health risk factor if the blood pressure diastolic (diastolic) is 160 mmHg or greater, assign the code K300 as a health risk factor if the blood pressure systolic (systolic) is 100 mmHg or greater, assign the code K400 as a health risk factor if blood glucose (HbA1c) is 6.5% or greater, and assign the code K500 as a health risk factor if lipids (triglycerides) are 180 mg/dl.

The lifestyle questionnaire data extraction logic 18b is set up so that if a person eats a midnight snack, it assigns the code S100 as a health risk factor, if the person has poor sleep, it assigns the code S200 as a health risk factor, if the person does not have an exercise habit, it assigns the code S300 as a health risk factor, if the person has a smoking habit, it assigns the code S400 as a health risk factor, and if the person has a drinking habit, it assigns the code S500 as a health risk factor.

The extraction logic 18c for the labor survey data is set so that if the work engagement index is 7 or more, it assigns the code G100 as a health risk factor, if the financial loss due to presenteeism is a predetermined value or more, it assigns the code G200 as a health risk factor, if the K6 index is 21 or more, it assigns the code G300 as a health risk factor, if the behavior change stage is the interest stage, it assigns the code G400 as a health risk factor, and if health literacy is insufficient, it assigns the code G500 as a health risk factor.

Figure 5 is a schematic diagram showing the health risk factor extraction process 19 based on the health risk factor extraction logic 18 of Figure 4.

As shown in FIG. 5, the health risk factor extraction process 19 is a process that generates user health risk information 20 by applying the health risk factor extraction logic 18 to the user health information 16b.

In the health risk factor extraction process 19, the control unit 13 of the information processing device 11 in FIG. 2 references the user attribute information 16a and user health information 16b from the database 15a for each user, and the health risk factor extraction logic 18, and applies the health risk factor extraction logic 18 to each item of the user health information 16b for each administrator to which the user belongs.

The control unit 13 further generates user health risk information 20 by linking each health risk factor as an item to the user ID, and if any of the items in the user health information 16b matches the extraction conditions defined by the health risk factor extraction logic 18, it enters a 1 in the corresponding health risk factor item, and if the extraction conditions are not met, it enters a 0 in the corresponding health risk factor item.

By generating the user health risk information 20, the control unit 13 can refer to the user health risk information 20 from the database 15a and determine what health risk factors each user has.

The user health risk information 20 generated by the health risk factor extraction process 19 is stored in the database 15a in FIG. 2 as part of the user information 16.

Figure 6 is a schematic diagram showing the contents of the health guidance program information 17 stored in the database 15a in Figure 2.

As shown in FIG. 6, health guidance program information 17 combines a program ID that identifies a health guidance program with items such as the business implementing the health guidance program, the content of the health guidance program, the support level, and a health risk condition formula 17a.

Health risk condition formula 17a is an item set for each health guidance program, and is a condition formula that describes what health risks a certain health guidance program can improve for a user by using a combination of health risk factors, making it possible to select a health guidance program for which participation invitations are sent to the user.

For example, if a health guidance program is targeted at users with high BMI, high blood pressure, blood sugar or triglyceride levels, and lack of exercise, and is remote exercise support that actively supports the implementation of diet training through remote interviews with doctors and public health nurses, and health risk condition formula 17a is set as [K100 & (K200orK300) & (K400orK500) & S300], then if a user has a value of 1 entered in each of the K100, K200 or K300, K400 or K500, and S300 items in the user health risk information 20, it can be determined that the user is suitable for improving their health.

In addition, if the health guidance program is a smoking cessation app that encourages smokers to quit smoking and provides information useful for quitting smoking, and if the health risk condition formula 17a is set to [S400], then a user who has a 1 entered in the S400 item in the user health risk information 20 can be determined to be suitable for health improvement.

Figure 7 is a schematic diagram showing an overview of the health guidance program selection process 21 based on the health risk condition formula 17a.

As shown in FIG. 7, the health guidance program selection process 21 is a process that generates user-health guidance program matching information 22 by applying user health risk information 20 to the health risk condition formula 17a of the health guidance program information 17.

In the health guidance program selection process 21, the control unit 13 of the information processing device 11 in FIG. 2 refers to the user health risk information 20 from the database 15a and the health risk condition formula 17a of the health guidance program information 17 for each user, and applies the items of the user health risk information 20 to the health risk condition formula 17a.

In other words, the control unit 13 generates user-health guidance program matching information 22 by linking the program ID (PRG_00*) of each health guidance program to the user ID as an item, and if there is a combination of the user's health risk factors that matches the health risk condition formula 17a, it enters 1 in the corresponding program ID item, and if there is no matching combination, it enters 0 in the corresponding program ID item.

By generating the user/health guidance program matching information 22, the control unit 13 can refer to the user/health guidance program matching information 22 from the database 15a and determine which health guidance program is suitable for each user.

The generated user-health guidance program matching information 22 is stored in the database 15a in FIG. 2 as part of the user information 16.

Figure 8 is a schematic diagram showing the process of email responses between the information processing device 11 and the user's information terminal 12a, Figure 9 is a diagram showing an example of a participation invitation email 23 generated by the email text generation unit 13a and the text of a questionnaire 23c included in the reply, and Figure 10 is a diagram showing non-participation reason response information 24 obtained from the questionnaire 23c.

As shown in Figures 8 to 10, in the information processing device 11, the control unit 13 determines the health guidance program suitable for each user based on the user-health guidance program matching information 22, and based on that determination, the email text generation unit 13a generates a participation invitation email 23 that presents the health guidance program suitable for the user and invites the user to participate.

The control unit 13 is configured to send the participation invitation email 23 generated by the email text generation unit 13a to the user's information terminal 12a via the network NW via the communication unit 14.

The participation invitation email 23 is configured to allow a reply, so that the person can apply to participate in the presented health guidance program by replying, and can also respond to the question of why they do not wish to participate if they do not wish to apply.

When the control unit 13 receives an application to participate in the health guidance program presented by the user in response to the participation invitation email 23, the control unit 13 is configured to send a notification to the information terminal 12c of the health business operator via the network NW via the communication unit 14 that a participation application has been received for the health guidance program presented in the participation invitation email 23.

In addition, at this time, the control unit 13 is configured to access the database 15a of the memory unit 15, refer to the health guidance program information 17, update the user participation information 16d, identify the received health guidance program, and enter the participation status in the program ID field of the health guidance program for which the participation application has been accepted.

Here, the email text generation unit 13a generates text for the participation invitation email 23 that presents a health guidance program suitable for the user, and generates text that is in line with the EAST framework of nudge theory so as to increase the participation rate in the presented health guidance program.

Messages based on the EAST framework are ones that combine phrases based on the four patterns of Easy, Attractive, Social, and Timely, and encourage users to change their behavior.

For example, it is easy to apply to participate in the presented health guidance program (easy), the cost of the presented health guidance program is reasonable (attractive), other users have also applied to participate in the presented health guidance program (social), the presented health guidance program is suitable for improving the user's health (timely), etc.

The participation invitation email 23 also includes an application button 23a for starting the application procedure for participation in the health guidance program, and an application rejection button 23b for responding that the user does not wish to participate, and is configured so that the user can select either button on the information terminal 12a.

When the user selects the application button 23a, a predetermined participation application procedure is initiated, and the user can reply that he or she will apply to participate in the presented health guidance program. When the user selects the application rejection button 23b, a questionnaire 23c is displayed asking the user the reason for non-participation, and the user can reply that he or she will not participate in the presented health guidance program by answering the questionnaire 23c.

The answer format for the reason for non-participation in questionnaire 23c can be free description or item selection, but in this embodiment, an item selection method is used, and the content asks at which stage of behavior change the user is motivated to improve their health (indifferent stage, interested stage, preparation stage, action stage, or maintenance stage).

The answers selected in the questionnaire 23c that correspond to each stage of the behavioral change stage are assigned answer codes N001 to N005 and recorded in the user history information 16c of the database 15a as reason for non-participation answer information 24.

Figure 11 is a schematic diagram showing an overview of the participation invitation email correction process 25, which corrects the participation invitation email 23 in response to a reply email indicating non-participation in the health guidance program.

As shown in FIG. 11, the participation invitation email correction process 25 is a process in which, when the information processing device 11 in FIG. 8 receives a reply email not participating in the health guidance program, the information processing device 11 analyzes the reason for non-participation from the non-participation reason response information 24 and generates a corrected participation invitation email 23d, which encourages the user to apply again to participate in the health guidance program, by the email text generation unit 13a.

In the participation invitation email correction process 25, the email text generation unit 13a refers to the participation invitation email 23 that has already been sent and is included in the user history information 16c stored in the database 15a, and the non-participation reason response information 24 that has been generated from the questionnaire 23c in the reply email to the participation invitation email 23 indicating non-participation.

As a result, the email text generation unit 13a modifies the participation invitation email 23 to generate a modified participation invitation email 23d containing text that appropriately encourages the participant to apply for participation in accordance with each behavioral change stage for each response code (N001 to N005) in the non-participation reason response information 24.

Here, the text that appropriately encourages participation applications according to the behavioral change stage is, for example, text that explains the benefits of the health guidance program regarding health status and the risks of not improving health, and introduces the success stories of other users, when the behavioral change stage is the indifference stage; text that gives a positive image of oneself participating in the health guidance program, when the behavioral change stage is the interest stage or preparation stage; and text that suggests replacing unhealthy behaviors with healthy behaviors (specific advice such as reducing stress by engaging in physical activity instead of drinking alcohol), when the behavioral change stage is the implementation stage or maintenance stage.

By generating the revised participation notification email 23d, the control unit 13 can send an email to users who have sent a reply email indicating that they will not participate in the health guidance program, to increase the participation rate in the health guidance program.

The revised participation invitation email 23d is configured to be replyable in the same way as the participation invitation email 23, and allows the recipient to apply to participate in the proposed health guidance program by replying, and also allows the recipient to respond as to the reason for not participating if they do not wish to apply.

Figure 12 is a schematic diagram showing the settings for periodic email delivery to users in the information processing device 11.

As shown in FIG. 12, the information processing device 11 is configured to periodically resend the participation invitation email 23 or the revised participation invitation email 23d at a predetermined time interval (e.g., one month) to users who have not responded to the participation invitation email 23 or the revised participation invitation email 23d and have not responded.

That is, the control unit 13 is configured to refer to the database 15a at a predetermined time interval, check the user history information 16c of each user to see whether there has been a reply to the participation invitation email 23 or the revised participation invitation email 23d, and if there has been no reply, to transmit the participation invitation email 23 or the revised participation invitation email 23d to the user's information terminal 12a via the network NW by the communication unit 14.

In addition to the participation invitation email 23, the information processing device 11 can also periodically send emails to users. For example, to a user who has replied to the participation invitation email 23 with an application to participate in a health guidance program, information related to that health guidance program can be sent.

These regularly-distributed emails are also set to accumulate history in chronological order in the user history information 16c, and when the information processing device 11 sends a participation invitation email 23 or a revised participation invitation email 23d, or receives a reply to a sent email, the control unit 13 records that information. Also, if there is a response to the questionnaire 23c, information to that effect is recorded in the user history information 16c.

Figure 13 is a schematic diagram showing the response processing between the information processing device 11 and each information terminal 12a, 12b, and 12c when a user applies to participate in a health guidance program.

As shown in FIG. 13, when a user applies to participate in a health guidance program and the health business operator receives a notification of this, the health business operator can request that information regarding the implementation of the health guidance program, such as the schedule and necessary items (health guidance program implementation information), be sent from the information terminal 12c to the information processing device 11 via the network NW, and send that information to the user who applied to participate.

In other words, when the information processing device 11 receives health guidance program implementation information from the information terminal 12c of the health business operator, the control unit 13 is configured to notify the information terminal 12a of the user who applied to participate via the network NW via the communication unit 14.

This allows health business operators to notify users who have applied to participate in a health guidance program of information regarding its implementation via the information processing device 11.

The health business operator can also send information on the status of the user who has applied to participate in the health guidance program from the information terminal 12c to the information processing device 11 via the network NW, and request that such information be sent to the administrator to which the user who has applied to participate belongs.

In other words, when the information processing device 11 receives information on the status of the participation status of the user who has applied to participate in the health guidance program from the information terminal 12c of the health business operator, the control unit 13 is configured to notify the information terminal 12b of the administrator to which the user who applied to participate belongs via the network NW via the communication unit 14.

At this time, the control unit 13 is also configured to access the database 15a in the memory unit 15, refer to the health guidance program information 17, update the user participation information 16d, identify the received health guidance program, and enter the participation status in the program ID field of the received health guidance program.

This allows the health business operator to notify the administrator to whom the user who applied to participate in the health guidance program belongs of the status of the user's participation in the health guidance program via the information processing device 11.

Figure 14 is a flowchart showing an example of a series of processing steps executed in the health guidance program matching system 10.

As shown in FIG. 14, in the information processing device 11, the control unit 13 registers user information provided from the administrator's information terminal 12b in the database 15a as user information 16 (step S101), and also registers health guidance program information provided from the health business operator's information terminal 12c in the database 15a as health guidance program information 17 (step S102).

When the user information 16 and health guidance program information 17 are registered in the database 15a, the control unit 13 executes a health risk factor extraction process 19, and applies the health risk factor extraction logic 18 to the user health information 16b included in the registered user information 16 by referring to the database 15a to generate user health risk information 20 (step S103).

When the user health risk information 20 is generated, the control unit 13 executes a health guidance program selection process 21, and refers to the health guidance program information 17 registered in the database 15a, applies the user health risk information 20 to the health risk condition equation 17a of the health guidance program information 17, and generates user-health guidance program matching information 22 (step S104).

When the user-health guidance program matching information 22 is generated, the control unit 13 references the user information 16 from the database 15a, and causes the email text generation unit 13a to generate a participation invitation email 23 for each user inviting them to participate in a health guidance program suitable for the user as determined based on the user-health guidance program matching information 22. The participation invitation email 23 is then sent to the user's information terminal 12a via the network NW by the communication unit 14, and the contents of the email are recorded in the user history information 16c (step S105).

When the communication unit 14 receives a reply email via the network NW from the information terminal 12a of the user who sent the participation invitation email 23, the control unit 13 records the reply content in the user history information 16c and checks from the reply email whether or not the user has applied to participate in the health guidance program (step S106).

If the received reply email indicates that the user will not participate in the health guidance program, the control unit 13 records the answer to the questionnaire 23c included in the reply email in the user history information 16c as non-participation reason answer information 24, and executes the participation invitation email correction process 25 to analyze the reason for non-participation from the non-participation reason answer information 24 and generate a corrected participation invitation email 23d by the email text generation unit 13a (step S107).

When the control unit 13 generates the correction participation invitation email 23d, it transmits the correction participation invitation email 23d to the information terminal 12a of the user who responded via the network NW at a predetermined timing using the communication unit 14, and records the transmitted content in the user history information 16c.

If the received reply includes an application to participate in a health guidance program, the control unit 13 records that information in the user history information 16c and notifies the information terminal 12c of the health provider that provides the health guidance program that the user has applied to participate in the health guidance program (step S108).

Figure 15 is a schematic diagram showing the functions of the data management and analysis unit 13b in Figure 2.

As shown in FIG. 15, the data management and analysis unit 13b provides the administrator with a tool that can analyze the results of users' participation in the health guidance program, and is configured to accept access from the administrator's information terminal 12b via the network NW, respond to requests to search and view various information in the database 15a, and aggregate or graph the information in the database 15a in a specified format and transmit it so that it can be displayed on the information terminal 12b.

Here, for security reasons, the information processing device 11 is configured to require authentication for access from the information terminal 12b, and not to accept requests to search or view user information 16 of users belonging to administrators other than the administrator who has accessed the information processing device 11.

The data management and analysis unit 13b has a management function, a search function, and a report compilation function. The management function is a function that can manage the administrator's own login authority, the contents of email distribution set by the administrator, the extraction conditions of the health risk factor extraction logic 18, etc.

In other words, the data management and analysis unit 13b is configured to be able to change the settings of the extraction conditions for health risk factors in the health risk factor extraction logic 18 for users belonging to the administrator, in response to a request from the administrator.

The search function is a function that can search for user information 16 and health guidance program information 17 provided by the administrator, and can also search by setting search conditions, for example, searching for users belonging to the administrator who have applied to participate in a health guidance program, or searching for health guidance programs for which users belonging to the administrator have applied to participate. In addition, the search results can be output in a specified data format such as CSV and provided to the administrator.

The report aggregation function is a function that can compare and aggregate user information 16 and health guidance program information 17 under various condition settings, such as the participation application rate for each health guidance program and the response rate for each email delivery. In addition, the results of the comparison and aggregation can be output as reports and graphs and provided to the administrator.

Thus, according to the health guidance program matching system 10 of the present invention, the control unit 13 of the information processing device 11 extracts health risk factors for each user using the health risk factor extraction logic 18 based on the user information 16 provided by the administrator and the health guidance program information 17 provided by the health business operator, selects a health guidance program corresponding to the extracted health risk factors, and presents the selected health guidance program to the user in a participation invitation email 23 so that the user can apply to participate. This gives the user an opportunity to apply to participate in a health guidance program that is suitable for improving their own health, and the administrator is not required to make any special effort to provide this opportunity, making it easy for the administrator to recommend appropriate health guidance programs to users and supporting the improvement of the users' health.

In addition, a reply to the participation invitation email 23 is required to answer a questionnaire 23c asking the user why they will not participate, and the information processing device 11 accepts a reply to the participation invitation email 23 sent by the user indicating that they will not participate in the selected health guidance program together with the answer to the questionnaire 23c, so that the user's reason for non-participation can be understood and a mismatch between the user and the selected health guidance program can be recognized.

In addition, the email text generation unit 13a can generate a revised participation invitation email 23d by modifying the participation invitation email 23 to encourage the user to apply for participation in response to the reason for non-participation, making it possible to address the reason for non-participation and eliminating a mismatch between the user and the selected health guidance program, thereby making it possible to more appropriately recommend the health guidance program to the user.

In addition, the information processing device 11 is configured to send the participation invitation email 23 or the revised participation invitation email 23d, and to periodically resend the participation invitation email 23 or the revised participation invitation email 23d at a specified time interval to users who have not received a reply, so that the user can be repeatedly encouraged to participate in the health guidance program, and the participation rate in the recommended health guidance program can be increased.

In addition, when the information processing device 11 receives a reply to the participation application from the user to which the participation invitation email 23 was sent, it notifies the health provider offering the selected health guidance program that the user has applied to participate, thereby ensuring that the health provider provides the health guidance program to the user and supporting the user's health promotion.

Furthermore, the control unit 13 can compile the results of each user's participation in the health guidance program using the data management and analysis unit 13b, and upon request from the administrator, provide the administrator with information on the search results related to user information 16 and health guidance program information 17, as well as the compiled information on each user's participation in the health guidance program. This makes it easy for the administrator to grasp the users' health conditions and their improvement status, whether or not they are participating in a health guidance program, and obtain materials, and can support the administrator's efforts toward health management, thereby supporting the health promotion of users.

The data management and analysis unit 13b allows the administrator to change the settings of the extraction conditions for health risk factors in the health risk factor extraction logic 18 for users belonging to the administrator, so that it is possible to flexibly respond to situations where there are health risks specific to the administrator's occupation or where it is necessary to change the extraction conditions for health risk factors in collaboration with an industrial physician, and it is possible to recommend a more appropriate health guidance program to the user, thereby supporting the user's health promotion.

The present invention is not limited to the above-described embodiment, and various modifications are possible within the scope of the invention. For example, in this embodiment, e-mail is mainly used as a means of communication with the user, but as long as text, images, links, and other data can be sent and received between the information processing device and the information terminal, communication does not necessarily have to be by e-mail, and other communication means, such as a communication function within an application or a communication function of an SNS, may be used.

In addition, in this embodiment, the information processing device is a single device, but it does not necessarily have to be a single device, and multiple devices with distributed functions may be connected via a network. In particular, the database may be distributed according to the type of information to be stored, and a database for storing user information may be provided in an information terminal of an administrator, and a database for storing health guidance program information may be provided in an information terminal of a health business operator.

In addition, in this embodiment, the administrator is assumed to be an insurer such as a company or a health insurance association, but it does not necessarily have to be a company or an insurer, and may be a private insurance company. In this case, the users include the customers (policyholders) of the insurance company.

In addition, in this embodiment, the user's health information uses the user's health checkup data, lifestyle questionnaire data, and work status survey data, but is not limited to this as long as it is data that can extract the user's health risks, and may also include other health-related data, for example data related to the user's allergy symptoms, chronic pain (lower back pain, migraine headaches, joint pain, pain, etc.), and depression.

In addition, the extraction conditions for the health risk factor extraction logic in this embodiment are shown as specific examples, and do not need to be set in the same way as in this embodiment; any conditions suitable for selecting a health guidance program may be used.

Although this embodiment does not describe communication between information terminals, the user, administrator, and health business operator may be able to communicate with each other via their respective information terminals via a network provided by the information processing device. For example, a health business operator offering a health guidance program in which a user has applied to participate may be able to directly exchange information about the implementation of the health guidance program (such as schedules and contact information) with the user's information terminal via the network from his or her own information terminal.

In addition, when a health business operator implements a health guidance program for a user, information about the program may be sent directly from the health business operator's information terminal via the network to the information terminal of the administrator to which the user belongs.

10... health guidance program matching system, 11... information processing device, 12 (12a, 12b, 12c)... information terminal, 13... control unit, 13a... email text generation unit, 13b... data management/analysis unit, 14... communication unit, 15... memory unit, 15a... database, 16... user information, 16a... user attribute information, 16b... user health information, 16c... user history information, 16d... user participation information, 17... health guidance program information, 18... health risk factor extraction logic, 18a... health checkup data data extraction logic, 18b...lifestyle questionnaire data extraction logic, 18c...labor survey data extraction logic, 19...health risk factor extraction processing, 20...user health risk information, 21...health guidance program selection processing, 22...user-health guidance program matching information, 23...participation invitation email, 23a...application button, 23b...application rejection button, 23c...questionnaire, 23d...corrected participation invitation email, 24...response information for reasons for non-participation, 25...participation invitation email correction processing NW...network

Claims (10)

A health guidance program matching system that presents to a user a health guidance program suitable for improving the user's health condition from among a plurality of health guidance programs provided by health business operators, comprising:
A control unit capable of processing information;
a database storing user information including a user's identification information and health information, health guidance program information including a health guidance program's identification information and corresponding health risk information, and health risk factor extraction logic defining rules for extracting health risk factors capable of determining the presence or absence of a user's health risk of contracting various diseases from the user's health information;
An information processing device having a communication unit that is connected to a network and can communicate with an external information terminal,
The control unit has a notification generation unit that automatically generates a notification to a user,
The information processing device includes:
The control unit:
Referring to the database, for each user, applying the health information included in the user information to the health risk factor extraction logic to extract health risk factors;
referring to the database, for each user, selecting a health guidance program corresponding to the health risk factor from the health risk information included in the health guidance program information;
generating a participation invitation notice for each user, the participation invitation notice inviting the user to participate in the selected health guidance program, by the notification generating unit;
The health guidance program matching system is characterized in that the system is configured to transmit the generated participation invitation notice to each user via the network by the communication unit. The information processing device includes:
2. The health guidance program matching system according to claim 1, further comprising: a reply to said participation invitation notification from said user indicating that said user will not participate in the selected health guidance program, said reply including a reason for non-participation. The information processing device includes:
When a reply is received from the user to whom the participation invitation notice was sent indicating that the user will not participate in the selected health guidance program together with the reason for non-participation,
The control unit generates, by the notification message generation unit, a modified participation invitation notification that is modified to prompt a participation application in response to the reason for non-participation;
3. The health guidance program matching system according to claim 2, further comprising: a communication unit configured to transmit the generated modified participation invitation notice via the network to the user who sent the reply. The information processing device includes:
The health guidance program matching system according to claim 3, characterized in that it is configured to send the participation invitation notification and to periodically resend the participation invitation notification or the revised participation invitation notification at a predetermined time interval to any user who has not received a reply to the participation invitation email sent. The information processing device includes:
When a reply is received from the user to whom the participation invitation notice was sent, indicating that the user will participate in the selected health guidance program,
The health guidance program matching system according to any one of claims 1 to 3, characterized in that the communication unit is configured to transmit, via the network, a notification that the user has applied to participate in the selected health guidance program to a health business operator that provides the selected health guidance program. The control unit of the information processing device has a data management and analysis unit,
the data management and analysis unit is configured to be able to aggregate a result of each user's participation in the health guidance program by referring to the user information stored in the database;
The health guidance program matching system according to any one of claims 1 to 5, characterized in that, in response to a request from an administrator via the network, information on the search results relating to the user information and the health guidance program information, and information on the aggregated results of each user's participation in the health guidance program are provided to the administrator. The health guidance program matching system according to claim 6, characterized in that the data management and analysis unit is configured to be able to change the settings of extraction conditions for health risk factors in the health risk factor extraction logic of a user belonging to an administrator who makes a request, in response to a request from the administrator via the network. A health guidance program matching method for presenting to a user a health guidance program suitable for improving the user's health condition from among a plurality of health guidance programs provided by health business operators, comprising:
A first step of registering user information including user identification information and health information;
A second step of registering health guidance program information including identification information of the health guidance program and information of the corresponding health risk;
A third step of performing a health risk factor extraction process for extracting health risk factors from the health information included in the user information for each user based on a health risk factor extraction logic that defines rules for extracting health risk factors capable of determining whether or not the user has a health risk of contracting various diseases from the health information of the user;
a fourth step of performing a health guidance program selection process for selecting, for each user, a health guidance program corresponding to the health risk factor from health risk information included in the health guidance program information;
A fifth step of generating, for each user, a participation invitation notice inviting the user to participate in the selected health guidance program;
and a sixth step of transmitting the generated participation invitation notice to each user. In addition to the steps of claim 8,
When the user to whom the participation invitation notice was sent responds that he or she will not participate in the selected health guidance program along with the reason for non-participation ,
A seventh step of generating a modified participation invitation notice by modifying the participation invitation notice so as to prompt the participant to apply for participation in response to the reason for non-participation;
and an eighth step of transmitting the generated revised participation invitation notice to the user who sent the reply. In addition to the steps according to claim 8 or 9,
and a ninth step of, upon receiving a reply from the user to whom the participation invitation notice was sent, indicating that the user will participate in the selected health guidance program, sending a notification to a health business operator that provides the selected health guidance program, indicating that the user has applied to participate in the selected health guidance program.

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