JP7545236B2 - Task allocation support device, task allocation support program, task allocation support method, and task allocation support system - Google Patents

Description

The present invention relates to a task allocation support device , a task allocation support program , a task allocation support method , and a task allocation support system.

In our daily lives, services that provide repairs to malfunctions in lifelines such as electricity, gas, and water, interior decoration, household appliances, etc. are indispensable. One example of technology that can be used for such services is the matching system disclosed in Patent Document 1.

This matching system includes an acquisition unit and a selection unit. The acquisition unit acquires information about the service provider. The selection unit selects a service provider that can respond to the service request by referring to the time when the service provider can provide the service, the current location of the service provider, and the characteristics of the service provider, which are included in the information about the service provider acquired by the acquisition unit.

International Publication No. 2016/080038

The above-mentioned matching system can match service requests with the time when the service can be provided, the current location of the service provider, and the characteristics of the service provider, but does not take into account the route traveled by the service provider responding to multiple service requests. For this reason, the above-mentioned matching system may not be able to reduce the effort expended by the service provider in traveling.

The present invention has been made in consideration of the above-mentioned circumstances, and provides a work assignment support device , a work assignment support program, a work assignment support method , and a work assignment support system that can reduce the effort expended on travel by workers who perform work at multiple locations.

One aspect of the present invention is a task allocation support device that includes a task request receiving unit that accepts registration of task request data indicating at least one of a location where a requested task is to be performed and a time period when the task is to be performed; a task priority data acquisition unit that acquires task priority data that indicates an area that a worker is given priority to cover by time period; and a data transmission unit that, when matching conditions are satisfied, including at least one of a condition that the location indicated by the task request data is included in the area indicated by the task priority data and a condition that the time period indicated by the task request data is included in the time period indicated by the task priority data, transmits task notification data that indicates at least a part of the content indicated by the task request data to a terminal associated with the worker or a manager who manages the worker , wherein the task priority data acquisition unit acquires the task priority data that indicates, as the area that the worker is given priority to cover, at least one of an area where the distance from a route along which the worker travels from a current location to a location other than the location where the task is to be performed is less than a predetermined distance, an area where the path from the route is less than a predetermined path, and an area where the time required to travel from the route is less than a predetermined time .

The task allocation support device according to one aspect of the present invention further includes a task availability data receiving unit that receives task availability data indicating that the task is available to the worker from the terminal that received the task notification data, and the data transmitting unit may further transmit assignment notification data indicating that the task has been assigned to the worker to the terminal that transmitted the task availability data.

In a task allocation support device according to one aspect of the present invention, when the task notification data is transmitted to a plurality of the terminals, the data transmission unit may transmit the assignment notification data to the terminal that first transmitted the available data or the terminal that transmitted the available data that was first received by the available data receiving unit.

In a task allocation support device according to one aspect of the present invention, when the matching condition is satisfied, the data transmission unit may further transmit to the terminal assignment notification data indicating that the task has been assigned to the worker.

In a task allocation support device according to one aspect of the present invention, when the task request reception unit receives the registration of the task request data further indicating the content of the task, the task priority data acquisition unit receives technical data further indicating the skills possessed by the worker, and the data transmission unit transmits the task notification data to a plurality of the terminals, the assignment notification data may be transmitted to the terminal associated with the worker who has a predetermined rank among the plurality of terminals in terms of the degree of consistency between the task content indicated by the task request data and the skills indicated by the technical data.

The task allocation support device according to one aspect of the present invention further includes a location data acquisition unit that acquires location data indicating the location of the terminal, and when the data transmission unit transmits the task notification data to a plurality of the terminals, the data transmission unit may transmit the task notification data to the terminal from which the location data indicating a location with a predetermined ranking among the plurality of the terminals in terms of distance to the location indicated by the task request data has been acquired, the terminal from which the location data indicating a location with a predetermined ranking among the plurality of the terminals in terms of path to the location indicated by the task request data has been acquired, or the terminal from which the location data indicating a location with a predetermined ranking among the plurality of the terminals in terms of time required to travel to the location indicated by the task request data has been acquired.

In a task allocation support device according to one aspect of the present invention, the data transmission unit may transmit the assignment notification data to the terminal regardless of whether the location indicated by the task request data is included in the area under the jurisdiction of the worker.

In a task allocation support device according to one aspect of the present invention, the task priority data acquisition unit may acquire the task priority data indicating, as the area to be prioritized by the worker, at least one of an area that is a predetermined distance or less from the current location of the worker, an area that is a predetermined distance or less from the current location of the worker, and an area that requires a predetermined time or less to travel from the current location of the worker.

In a task allocation support device according to one aspect of the present invention, the task priority data acquisition unit may acquire the task priority data at a time specified by a predetermined rule.

In a task allocation support device according to one aspect of the present invention, the in-charge priority data acquisition unit may acquire the in-charge priority data when the terminal receives an operation to transmit the in-charge priority data.

The task allocation support device according to one aspect of the present invention further includes a location data acquisition unit that acquires location data indicating the location of the terminal, and a map image data generation unit that generates map image data used to display on a display device an image in which an icon indicating the location indicated by the task request data is superimposed on a map, and the data transmission unit may transmit the map image data to at least one of the terminal and a task allocation support terminal used to register the task request data.

In a task allocation support device according to one aspect of the present invention, the map image data generating unit may generate the map image data used to display on the display device the image in which an icon indicating the position indicated by the position data is further superimposed on the map.

One aspect of the present invention is a task assignment support program that causes a computer to realize the following: a task request reception function that accepts the registration of task request data indicating at least one of the location where the requested task should be performed and the time period when the task should be performed; a task priority data acquisition function that acquires task priority data that indicates the area that a worker will be given priority in charge of for each time period; and a data transmission function that, when matching conditions are satisfied, including at least one of the conditions that the location indicated by the task request data is included in the area indicated by the task priority data and that the time period indicated by the task request data is included in the time period indicated by the task priority data, transmits task notification data that indicates at least a part of the content indicated by the task request data to a terminal associated with the worker or a manager who manages the worker . The task priority data acquisition function is a program that acquires the task priority data that indicates, as the area that the worker will be given priority in charge of, at least one of the following: an area where the distance from a route along which the worker travels from his/her current location to a location other than the location where the task should be performed is less than a predetermined distance, an area where the path from the route is less than a predetermined path, and an area where the time required to travel from the route is less than a predetermined time.

One aspect of the present invention is a task allocation support method in which an apparatus accepts registration of task request data indicating at least one of a location where a requested task is to be performed and a time period when the task is to be performed, acquires task priority data indicating areas that a worker will be given priority to cover for each time period, acquires task priority data indicating at least one of an area where the distance from a route along which the worker travels from a current location to a location other than the location where the task is to be performed is less than a predetermined distance, an area where the distance from the route is less than a predetermined distance, and an area where the time required to travel from the route is less than a predetermined time, and when a matching condition is satisfied, the matching condition including at least one of a condition that the location indicated by the task request data is included in the area indicated by the task priority data and a condition that the time period indicated by the task request data is included in the time period indicated by the task priority data, sends task notification data indicating at least a part of the content indicated by the task request data to a terminal associated with the worker or a manager who manages the worker.

One aspect of the present invention is a task allocation support system including a task allocation support device and a terminal, the task allocation support device including a task request receiving unit that receives registration of task request data indicating at least one of a location where a requested task is to be performed and a time period when the task is to be performed, a task priority data acquisition unit that acquires task priority data indicating an area in which a worker is given priority for each time period, and a task assignment support unit that, when a matching condition is satisfied, the task request data is acquired based on at least one of a condition that the location indicated by the task request data is included in the area indicated by the task priority data and a condition that the time period indicated by the task request data is included in the time period indicated by the task priority data. and a data sending unit that sends task notification data indicating at least a part of the content indicated by the data to a terminal associated with the worker or an administrator who manages the worker, wherein the terminal has a data receiving unit that receives the task notification data from the task assignment support device , and the task priority data acquisition unit acquires the task priority data that indicates, as areas that the worker will be responsible for with priority, at least one of the following: an area where the distance from the route along which the worker travels from his/her current location to a location other than the location where the task is to be performed is less than a predetermined distance, an area where the distance from the route is less than a predetermined distance, and an area where the time required to travel from the route is less than a predetermined time .

The present invention can reduce the travel effort required by workers who perform work at multiple locations.

FIG. 1 is a diagram illustrating an example of a task allocation support system according to an embodiment. FIG. 4 is a diagram showing an example of an image displayed on a display device based on map image data according to the embodiment; 11 is a diagram showing an example of an image displayed on a display device mounted on a terminal based on task notification data according to the embodiment; FIG. FIG. 2 is a sequence diagram illustrating an example of a process executed by the task allocation support system according to the embodiment. FIG. 2 is a sequence diagram illustrating an example of a process executed by the task allocation support system according to the embodiment.

[Embodiment]
An embodiment of the present invention will be described with reference to the drawings. Fig. 1 is a diagram showing an example of a task allocation support system according to the embodiment. As shown in Fig. 1, the task allocation support system 1 includes a task allocation support device 10, a terminal 20, and a task allocation support terminal 30. The task allocation support device 10, the terminal 20, and the task allocation support terminal 30 are all connected to a network NW. The network NW is, for example, the Internet, an intranet, a WAN (Wide Area Network), or a LAN (Local Area Network).

The task allocation support device 10 is realized, for example, by a server, and includes a task request reception unit 11, a location data acquisition unit 12, a map image data generation unit 13, a data transmission unit 14, a task priority data acquisition unit 15, and a task availability data reception unit 16. The terminal 20 is, for example, a smartphone or tablet carried by a worker who performs the requested task, and includes a data reception unit 24 and a task availability data transmission unit 26. The task allocation support system 1 may also include at least one other terminal in addition to the terminal 20. The task allocation support terminal 30 is, for example, a computer used by a telephone operator at a call center who accepts task requests. The task allocation support system 1 may also include multiple task allocation support terminals 30.

The work request reception unit 11 receives the registration of work request data. The work request data indicates at least one of the location where the requested work should be performed and the time period when the work should be performed, and may indicate, for example, at least one of the content of the work, the name of the person requesting the work, the contact information of the person requesting the work, and the price of the work. The time period indicated by the work request data may be the time period on the current date, or the time period on the following date or later. The work request data is input using the work allocation support terminal 30 by a call center operator who has confirmed the content of the work with the requester over the phone. The work referred to here is, for example, the work of restoring malfunctions in lifelines such as electricity, gas, and water, interior decoration, household appliances, etc.

The location data acquisition unit 12 acquires location data indicating the location of the terminal 20. The location data is generated, for example, using a GPS (Global Positioning System) function installed in the terminal 20.

The map image data generating unit 13 generates map image data used to display on a display device an image in which icons indicating the location indicated by the task request data and the location indicated by the location data are superimposed on a map. The display device is at least one of a display mounted on the terminal 20, a display mounted on the task allocation support terminal 30, and a display connected to the task allocation support terminal 30.

Figure 2 is a diagram showing an example of an image displayed on a display device based on map image data according to an embodiment. For example, the map image data generating unit 13 generates map image data used to display image M shown in Figure 2 on a display device.

Image M depicts icons W11, W12, W13, W14, W15, W16, W21, W22, W23, W24, W31, and W32 superimposed on a map. These icons are examples of icons indicating locations indicated by the task request data.

In addition, icons W11, W12, W13, W14, W15, and W16 indicate locations located within the jurisdiction area A1 under the jurisdiction of the first department. Icons W21, W22, W23, and W24 indicate locations located within the jurisdiction area A2 under the jurisdiction of the second department. Icons W31 and W32 indicate locations located within the jurisdiction area A3 under the jurisdiction of the third department.

Image M also depicts icons H1, H2, and M3 that are superimposed on the map. These icons are examples of icons that indicate a position indicated by position data. Icon H1 indicates the position of a terminal associated with a worker who belongs to a first department. Icon H2 indicates the position of a terminal associated with a worker who belongs to a second department. Icon H3 indicates the position of a terminal associated with a worker who belongs to a third department.

When the matching conditions are met, the data transmission unit 14 transmits task notification data indicating at least a part of the content indicated by the task request data to the terminal 20 etc. associated with the worker or the manager who manages the worker. The matching conditions include at least one of the following conditions: the location indicated by the task request data is included in the area indicated by the person in charge priority data, and the time period indicated by the task request data is included in the time period indicated by the person in charge priority data. The data transmission unit 14 may also transmit map image data to at least one of the terminals 20 etc. and the task allocation support terminal 30. The task notification data is used, for example, by the terminal 20 etc. to execute a push notification.

The data receiving unit 24 receives the task notification data from the data transmitting unit 14. In this case, the terminal 20 displays, for example, the image P shown in FIG. 3 on a display mounted on the terminal 20 or a display connected to the terminal 20. FIG. 3 is a diagram showing an example of an image displayed on a display device mounted on the terminal 20 based on task notification data according to the embodiment. The image P depicts the address of the task requester, the time period during which the task should be performed, the details of the task, and a button B. The button B is a button that is pressed when transmitting task availability data to the task allocation support device 10 indicating that the task related to FIG. 3 can be handled, and does not need to be included in the image M when the terminal 20 or the like does not transmit task availability data to the task allocation support device 10, which will be described later.

The data receiving unit 24 may also receive map image data from the data transmitting unit 14. In this case, the terminal 20 displays an image related to the map image data on a display mounted on the terminal 20 or a display connected to the terminal 20.

The person in charge priority data acquisition unit 15 acquires the person in charge priority data from the terminal 20 or a storage device in which the person in charge priority data is stored.

The priority data indicates the areas that the worker is to take priority over for each time period. For example, the priority data indicates at least one of the following areas that the worker is to take priority over: an area that is a predetermined distance or less from the worker's current location, an area that is a predetermined distance or less from the worker's current location, and an area that takes a predetermined time or less to move from the worker's current location. Alternatively, the priority data indicates at least one of the following areas that the worker is to take priority over: an area that is a predetermined distance or less from the route that the worker moves from the current location to a location other than the location where the work is to be performed, an area that is a predetermined distance or less from the route, and an area that takes a predetermined time or less to move from the route. The location other than the location where the work is to be performed here is, for example, the worker's home, the business establishment to which the worker belongs, and a location where the worker is to perform other work. The current location of the worker may be identified, for example, by a GPS function installed in the terminal 20, or may be input to the terminal 20 by the worker.

The in-charge priority data acquisition unit 15 acquires the in-charge priority data, for example, at a time specified by a predetermined rule. The time specified by the predetermined rule may be a time that occurs at a predetermined interval, or may be an arbitrarily set time. However, the in-charge priority data acquisition unit 15 may acquire the in-charge priority data when the terminal 20 accepts an operation to transmit the in-charge priority data.

The available data transmission unit 26 transmits available data indicating that the task can be handled to the task allocation support device 10. In response, the available data reception unit 16 receives the available data from the terminal 20.

Then, the data transmission unit 14 transmits to the terminal 20 assignment notification data indicating that the task has been assigned to the worker. In this case, the data transmission unit 14 may transmit the assignment notification data to the terminal 20 regardless of whether the location indicated by the task request data is included in the area over which the worker is responsible. Note that, when the data transmission unit 14 transmits task notification data to multiple terminals, it transmits the assignment notification data to the terminal that first transmitted the available task data or the terminal that transmitted the available task data first received by the available task data receiving unit 16. Then, the data receiving unit 24 receives the assignment notification data from the task assignment support device 10.

Next, an example of processing executed by the task allocation support system 1 according to the embodiment will be described with reference to FIG. 4 and FIG. 5. FIG. 4 and FIG. 5 are sequence diagrams showing an example of processing executed by the task allocation support system according to the embodiment.

In step S1, the business request reception unit 11 accepts the registration of business request data.

In step S2, the location data acquisition unit 12 acquires location data.

In step S3, the map image data generation unit 13 generates map image data.

In step S4, the data transmission unit 14 determines whether or not the matching conditions are satisfied. If the data transmission unit 14 determines that the matching conditions are satisfied (step S4: YES), the process proceeds to step S5. On the other hand, if the data transmission unit 14 determines that the matching conditions are not satisfied (step S4: NO), the process ends.

In step S5, the data transmission unit 14 transmits the map image data and the business notification data.

In step S6, the data receiving unit 24 receives the map image data and the business notification data.

In step S7, the terminal 20 displays the image indicated by the map image data and the items indicated by the business notification data.

In step S8, the person in charge priority data acquisition unit 15 acquires the person in charge priority data.

In step S9, the available data transmission unit 26 transmits the available data.

In step S10, the data receiver 16 receives the data that can be handled.

In step S11, the data transmission unit 14 transmits the allocation notification data.

In step S12, the data receiving unit 24 receives the allocation notification data.

The task allocation support system 1 according to the embodiment has been described above. The task allocation support device 10 includes a task request reception unit 11, a person in charge priority data acquisition unit 15, and a data transmission unit 14. The task request reception unit 11 accepts the registration of task request data indicating at least one of the location where the requested task should be performed and the time period during which the task should be performed. The person in charge priority data acquisition unit 15 acquires person in charge priority data indicating the area that a worker is to be preferentially responsible for by time period. If the above-mentioned matching conditions are met, the data transmission unit 14 transmits task notification data indicating at least a part of the content indicated by the task request data to the terminal 20 or the like associated with the worker. Then, the terminal 20 or the like receives the task notification data from the task allocation support device 10.

As a result, the task allocation support system 1 notifies only the worker who is given priority for a task among multiple workers of the location where the task should be performed, the time period during which the task should be performed, etc., and can avoid a situation in which other workers are inconvenienced. Furthermore, when the time period indicated by the task request data is a time period on a date on the following day or later, the task allocation support system 1 can have the worker perform the task indicated by the task request data without having to be aware of his or her current location.

The terminals 20, etc. also transmit to the task allocation support device 10 available data indicating that they are available to handle the task. Next, the task allocation support device 10 receives the available data. Then, the task allocation support device 10 transmits assignment notification data indicating that the task has been assigned to one of the terminals 20, etc.

In this way, the task allocation support system 1 can reduce the travel effort of workers who perform tasks at multiple locations. Specifically, the task allocation support system 1 can reduce the travel effort of each worker by assigning tasks to workers using task priority data input by each worker taking into consideration travel between the location where the worker is to perform his or her task, the location of the worker's home, the location of the business office to which the worker belongs, and the like. For example, as shown in FIG. 2, the task allocation support system 1 enables a worker whose mobile terminal location is indicated by icon H1 to travel along the route indicated by the solid line in FIG. 2, thereby shortening the travel distance between each location.

The task allocation support system 1 may transmit assignment notification data to the terminal 20, etc., regardless of whether the location indicated by the task request data is included in the area under the jurisdiction of the worker.

As a result, the task allocation support system 1 can execute the above-mentioned processing without being limited by the area under the jurisdiction of the worker, and can reduce the labor that each worker expends on travel. For example, the task allocation support system 1 enables a worker whose terminal location is indicated by icon H2 to travel along a route shown by a dashed line in FIG. 2 that passes through a location beyond the jurisdiction area A2, thereby shortening the travel distance between each location. Similarly, the task allocation support system 1 enables a worker whose terminal location is indicated by icon H3 to travel along a route shown by a dashed line in FIG. 2 that passes through a location beyond the jurisdiction area A3, thereby shortening the travel distance between each location.

In addition, when the task allocation support system 1 transmits task notification data to multiple terminals, it may transmit the allocation notification data to the terminal that first transmitted the available data or the terminal that transmitted the available data that was first received by the available data receiving unit.

This allows the task allocation support system 1 to allocate tasks to workers without making them feel unfair.

The task allocation support system 1 may also acquire responsibility priority data that indicates, as areas that the worker is to be responsible for with priority, at least one of the following: an area that is a predetermined distance or less from the worker's current location, an area that is a predetermined distance or less from the worker's current location, and an area that takes a predetermined time or less to travel from the worker's current location. Alternatively, the task allocation support system 1 may acquire responsibility priority data that indicates, as areas that the worker is to be responsible for with priority, at least one of the following: an area that is a predetermined distance or less from the route along which the worker travels from the current location to a location other than the location where the task is to be performed, an area that is a predetermined distance or less from the route, and an area that takes a predetermined time or less to travel from the route.

As a result, the task allocation support system 1 can transmit task notification data to a terminal associated with a worker who can travel in a relatively short time to the location where the task related to the task notification data is to be performed, thereby reducing the effort expended by the worker performing the task in travel.

The task allocation support system 1 may also acquire the task priority data at a time specified by a predetermined rule.

This allows the task allocation support system 1 to continually obtain the latest task priority data while taking into account various factors such as the congestion status of the network NW, the number of requested tasks, and the total number of workers.

The task allocation support system 1 may also acquire the task priority data when the terminal receives an operation to transmit the task priority data.

As a result, the task allocation support system 1 obtains the task priority data only when each worker determines that it is necessary to update the task priority data, thereby reducing the processing load placed on the system itself and the load placed on the network NW, etc.

The task allocation support system 1 also transmits map image data to the terminals 20 and at least one of the task allocation support terminals 30 used to register task request data.

This allows the task allocation support system 1 to allow workers and call center operators to visually see where each task should be performed and the current location of each worker.

In the above embodiment, the case where the task allocation support device 10 transmits the assignment notification data to the terminal 20, etc. that transmitted the available task data has been described as an example, but the present invention is not limited to this. For example, when the matching condition is satisfied, the task allocation support device 10 may transmit the assignment notification data to the terminal 20, etc. without transmitting the assignment notification data to the terminal 20, etc. This allows the task allocation support system 1 to assign tasks that the worker will be responsible for on a priority basis while saving the worker the effort of operating the terminal 20, etc. to transmit the available task data.

The task allocation support device 10 may also receive technical data further indicating the skills possessed by the worker via the task priority data acquisition unit 15. In this case, the task allocation support device 10 transmits the assignment notification data to a terminal associated with a worker who has a predetermined ranking among the terminals 20 etc. in terms of the degree of consistency between the content of the task indicated by the task request data and the skills indicated by the technical data. This allows the task allocation support system 1 to reduce the occurrence of a situation in which a task becomes divergent with the skills possessed by the worker, even if task notification data is transmitted to multiple terminals.

In addition, when the task notification data is transmitted to a plurality of terminals, the task allocation support device 10 may transmit the assignment notification data to a terminal from which position data indicating a position having a predetermined rank among the plurality of terminals in terms of distance from the location indicated by the task request data has been acquired. Alternatively, when the task notification data is transmitted to a plurality of terminals, the task allocation support device 10 may transmit the assignment notification data to a terminal from which position data indicating a position having a predetermined rank among the plurality of terminals in terms of distance from the location indicated by the task request data has been acquired. Alternatively, when the task notification data is transmitted to a plurality of terminals, the task allocation support device 10 may transmit the assignment notification data to a terminal from which position data indicating a position having a predetermined rank among the plurality of terminals in terms of time required to travel to the location indicated by the task request data has been acquired. The predetermined rank here is, for example, first, second, or third. This allows the task allocation support system 1 to assign the task to a worker who can arrive as quickly as possible at the location where the task related to the task notification data is to be performed.

In addition, in the above-described embodiment, the case has been exemplified where the task allocation support system 1 transmits assignment notification data to the terminal 20, etc., regardless of whether the location indicated by the task request data is included in the area over which the worker is responsible, but this is not limited to this. If the location indicated by the task request data is included in the area over which the worker is responsible, the task allocation support system 1 may transmit assignment notification data to the terminal 20, etc., even if the location indicated by the task request data is not included in the area over which the person in charge priority data is responsible.

This allows the task allocation support system 1 to assign tasks to workers even when the number of workers is relatively small compared to the number of requested tasks.

In addition, at least a part of the functions of the task allocation support device 10, the terminal 20, or the task allocation support terminal 30 may be realized by hardware including circuitry such as an LSI (Large Scale Integration), an ASIC (Application Specific Integrated Circuit), an FPGA (Field-Programmable Gate Array), or a GPU (Graphics Processing Unit).

In addition, at least some of the functions of the task allocation support device 10, the terminal 20, or the task allocation support terminal 30 may be realized by cooperation between these hardware and software.

The software may be stored in, for example, a storage device having a non-transient storage medium, and may be read and executed by the task allocation support device 10, the terminal 20, or the task allocation support terminal 30. The storage device may be, for example, a hard disk drive (HDD), a solid state drive (SSD), a flash memory, or a read only memory (ROM). Alternatively, the software may be stored in a storage device having a removable non-transient storage medium, and may be read and executed by the task allocation support device 10, the terminal 20, or the task allocation support terminal 30.

The above describes the embodiments of the present invention in detail with reference to the drawings. However, the specific configurations of the embodiments of the present invention are not limited to the above-described embodiments, and at least one of various combinations, modifications, substitutions, and design changes may be added to the above-described embodiments without departing from the gist of the present invention.

1...Task allocation support system, 10...Task allocation support device, 11...Task request reception unit, 12...Location data acquisition unit, 13...Map image data generation unit, 14...Data transmission unit, 15...Priority data acquisition unit, 16...Available data reception unit, 20...Terminal, 24...Data reception unit, 26...Available data transmission unit, 30...Task allocation support terminal

Claims (15)

a task request receiving unit that receives registration of task request data indicating at least one of a location where the requested task is to be performed and a time period during which the task is to be performed;
a work priority data acquisition unit that acquires work priority data indicating areas that a worker is given priority in charge of for each time period;
a data transmission unit that transmits task notification data indicating at least a part of the content indicated by the task request data to a terminal associated with the worker or a manager who manages the worker when a matching condition is satisfied, the matching condition including at least one of a condition that the location indicated by the task request data is included in an area indicated by the person in charge priority data and a condition that the time period indicated by the task request data is included in a time period indicated by the person in charge priority data;
Equipped with
The task priority data acquisition unit acquires the task priority data indicating at least one of an area in which the distance from a route along which the worker travels from the current location to a location other than the location where the task is to be performed is less than a predetermined distance, an area in which the distance from the route is less than a predetermined distance, and an area in which the time required to travel from the route is less than a predetermined time, as an area to be prioritized by the worker.
Task allocation support device. a data receiving unit for receiving data indicating that the terminal is capable of handling the task from the terminal that has received the task notification data;
The data transmission unit further transmits, to the terminal that transmitted the available work data, assignment notification data indicating that the work has been assigned to the worker.
2. The task allocation support device according to claim 1. When the task notification data is transmitted to a plurality of the terminals, the data transmission unit transmits the allocation notification data to the terminal that first transmitted the available data or the terminal that transmitted the available data that was first received by the available data receiving unit.
3. The task allocation support device according to claim 2. When the matching condition is satisfied, the data transmission unit further transmits, to the terminal, assignment notification data indicating that the task has been assigned to the worker.
2. The task allocation support device according to claim 1. the job request receiving unit receives registration of the job request data further indicating the content of the job;
The task priority data acquisition unit receives technical data further indicating the skills possessed by the worker,
When the data transmission unit transmits the task notification data to a plurality of the terminals, the data transmission unit transmits the allocation notification data to the terminal associated with the worker having a predetermined rank among the plurality of terminals in terms of the degree of consistency between the content of the task indicated by the task request data and the technology indicated by the technology data.
4. The task allocation support device according to claim 2. A location data acquisition unit that acquires location data indicating a location of the terminal,
When the data transmission unit is transmitting the task notification data to a plurality of the terminals, the data transmission unit transmits the allocation notification data to the terminal from which the position data indicating a position in which the ranking of the distance to the location indicated by the task request data is a predetermined ranking among the plurality of the terminals has been acquired, the terminal from which the position data indicating a position in which the ranking of the path to the location indicated by the task request data is a predetermined ranking among the plurality of the terminals has been acquired, or the terminal from which the position data indicating a position in which the ranking of the time required to travel to the location indicated by the task request data is a predetermined ranking among the plurality of the terminals has been acquired.
4. The task allocation support device according to claim 2. the data transmission unit transmits the allocation notification data to the terminal regardless of whether the location indicated by the task request data is included in the area under the jurisdiction of the worker.
7. The task allocation support device according to claim 2. the responsibility priority data acquisition unit acquires the responsibility priority data indicating at least one of an area whose distance from the current location of the worker is equal to or shorter than a predetermined distance, an area whose route from the current location of the worker is equal to or shorter than a predetermined route, and an area whose travel time from the current location of the worker is equal to or shorter than a predetermined time, as an area to be prioritized by the worker;
8. A task allocation support device according to claim 1. the handling priority data acquisition unit acquires the handling priority data at a time specified by a predetermined rule;
9. A task allocation support device according to claim 1. the handling priority data acquisition unit acquires the handling priority data when the terminal accepts an operation to transmit the handling priority data;
9. A task allocation support device according to claim 1. a location data acquisition unit that acquires location data indicating a location of the terminal;
a map image data generating unit that generates map image data used to display on a display device an image in which an icon indicating the location indicated by the task request data is superimposed on a map;
Further comprising:
The data transmission unit transmits the map image data to at least one of the terminal and a task assignment support terminal used to register the task request data.
6. A task allocation support device according to claim 1. the map image data generating unit generates the map image data to be used for displaying, on the display device, the image in which an icon indicating the position indicated by the position data is further superimposed on the map;
The task allocation support device according to claim 11. On the computer,
a task request receiving function for receiving registration of task request data indicating at least one of a location where the requested task is to be performed and a time period during which the task is to be performed;
A function for acquiring priority data for each worker that acquires priority data indicating the areas that each worker is to take priority in each time period;
a data transmission function that transmits task notification data indicating at least a part of the content indicated by the task request data to a terminal associated with the worker or a manager who manages the worker when a matching condition is satisfied, the data transmission function including at least one of a condition that the location indicated by the task request data is included in an area indicated by the person in charge priority data and a condition that the time period indicated by the task request data is included in a time period indicated by the person in charge priority data;
A task allocation support program that realizes the above,
The task priority data acquisition function acquires the task priority data indicating at least one of an area in which the distance from the route along which the worker travels from the current location to a location other than the location where the task is to be performed is less than a predetermined distance, an area in which the distance from the route is less than a predetermined distance, and an area in which the time required to travel from the route is less than a predetermined time, as an area to be prioritized by the worker.
Work assignment support program. The device,
Accepting registration of task request data indicating at least one of a location where the requested task is to be performed and a time period during which the task is to be performed;
Obtain priority data that shows which areas workers should prioritize for each time period.
acquire the priority data indicating at least one of an area in which the distance from a route along which the worker travels from the current location to a location other than the location where the task is to be performed is less than a predetermined distance, an area in which the distance from the route is less than a predetermined distance, and an area in which the time required to travel from the route is less than a predetermined time, as an area to be preferentially handled by the worker;
If a matching condition is satisfied, the matching condition includes at least one of a condition that the location indicated by the task request data is included in an area indicated by the person in charge priority data and a condition that the time period indicated by the task request data is included in a time period indicated by the person in charge priority data, the task notification data indicating at least a part of the content indicated by the task request data is transmitted to a terminal associated with the worker or a manager who manages the worker.
A method for supporting task allocation. A task allocation support system including a task allocation support device and a terminal,
The task allocation support device includes:
a task request receiving unit that receives registration of task request data indicating at least one of a location where the requested task is to be performed and a time period during which the task is to be performed;
a work priority data acquisition unit that acquires work priority data indicating areas that a worker is given priority in charge of for each time period;
a data transmission unit that transmits task notification data indicating at least a part of the content indicated by the task request data to a terminal associated with the worker or a manager who manages the worker when a matching condition is satisfied, the matching condition including at least one of a condition that the location indicated by the task request data is included in an area indicated by the person in charge priority data and a condition that the time period indicated by the task request data is included in a time period indicated by the person in charge priority data;
Equipped with
The terminal includes:
a data receiving unit that receives the task notification data from the task allocation support device;
The task priority data acquisition unit acquires the task priority data indicating at least one of an area where the distance from a route along which the worker travels from the current location to a location other than the location where the task is to be performed is less than a predetermined distance, an area where the distance from the route is less than a predetermined distance, and an area where the time required to travel from the route is less than a predetermined time, as an area to be prioritized by the worker.
Task allocation support system.

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