JP7590707B2 - Nursing care support system, medical treatment support system, and program - Google Patents

Description

The present invention relates to a care support system, a care support method, a medical care support system, a medical care support method, and a program.

In Patent Document 1, when a sensor detects the subject's movement, an audio call is played, the subject's movement is analyzed taking into consideration the response to the audio call, and an analysis is performed to determine whether or not a medical professional needs to rush to the subject's location. In this way, a general notification is made to inhibit behavior, such as urging a subject who is prohibited from walking not to walk, and if necessary, an emergency notification is made to urge a medical professional to rush to the subject's location, thereby determining whether or not a medical professional should rush to the subject's location and minimizing the medical professional's treatment while preventing the subject from performing prohibited actions.

In Patent Document 2, a sensor detects the condition of the bed in which the subject sleeps, and a voice message corresponding to the information detected by the sensor is emitted from a speaker installed near the bed.

JP 2016-32500 A JP 2016-32501 A

While the number of people receiving care has increased significantly in recent years, a rapid increase in the number of caregivers providing care is not expected. Furthermore, the workload of caregivers is increasing due to the need to provide care to a diverse range of care recipients and to communicate more frequently with care recipients, and there is a strong desire to reduce the burden on caregivers.

Furthermore, similar issues exist not only in the nursing care field but also in the medical field.

The present invention aims to reduce the burden on caregivers or medical practitioners compared to when this technology is not adopted.

To this end, the present invention provides a care support system that includes: a grasping means for grasping the timing when support is required for the care recipient; a support processing means for carrying out the necessary support processing in accordance with the timing grasped by the grasping means; and a speaking means for conveying factual information on the support processing carried out by the support processing means to the care recipient by speaking to the care recipient from a dialogue device that dialogues with the care recipient.

The care support system may further include a sensor that detects the behavior or condition of the care recipient or the condition of the care recipient's surroundings, and the grasping means may grasp the timing using sensing information obtained from the sensor.

The support processing means may perform support processing by operating a peripheral device of the care recipient. In this case, the support processing means may operate the peripheral device using an interactive device. Furthermore, in this case, the care support system may further include a sensor that detects the operating state of the peripheral device, and the speaking means may recognize the completion of the operation of the peripheral device using sensing information obtained from the sensor.

The present invention also provides a method for providing care assistance, including the steps of: determining when the care recipient needs support; providing the necessary support processing according to the determined timing; and communicating the facts about the support processing to the care recipient by speaking to the care recipient from a dialogue device that communicates with the care recipient.

The present invention also provides a program for enabling a computer to realize the following functions: determining the timing when support is required for the care recipient; providing the necessary support processing according to the determined timing; and communicating the factual information about the support processing that has been provided to the care recipient by speaking to the care recipient from a dialogue device that communicates with the care recipient.

Alternatively, the present invention provides a medical assistance system that includes a grasping means for grasping the timing when support is necessary for the patient, a support processing means for carrying out the necessary support processing according to the timing grasped by the grasping means, and a speaking means for conveying the factual information on which the support processing has been carried out by the support processing means to the patient through a dialogue device that dialogues with the patient.

The present invention also provides a medical assistance method including the steps of determining when support is required for the patient, providing the necessary support processing according to the determined timing, and communicating the factual information about the support processing to the patient by speaking to the patient from a dialogue device that dialogues with the patient.

The present invention also provides a program for enabling a computer to realize the following functions: determining the timing when support is required for the patient; providing the necessary support processing according to the determined timing; and communicating the factual information on which the support processing has been provided by speaking to the patient from an interactive device that interacts with the patient.

The present invention can reduce the burden on caregivers or medical practitioners compared to when this technology is not adopted.

1 is a diagram showing an example of the overall configuration of a care support system according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an example of a hardware configuration of a robot according to an embodiment of the present invention. 2 is a diagram illustrating an example of a hardware configuration of a care support server according to an embodiment of the present invention. FIG. 2 is a block diagram showing an example of a functional configuration of a care support server according to an embodiment of the present invention. FIG. 11 is a diagram showing an example of a generation rule stored in a generation rule storage unit of the care support server according to an embodiment of the present invention. FIG. 11 is a flowchart showing an example of the operation of a control information generating unit of the care support server according to an embodiment of the present invention. 11 is a flowchart showing an example of the operation of a control information generating unit of the care support server according to an embodiment of the present invention.

The following describes in detail an embodiment of the present invention with reference to the attached drawings.

[Overall configuration of the care support system]
FIG. 1 is a diagram showing an example of the overall configuration of a care support system 1 in this embodiment. As shown in the figure, this care support system 1 is configured by connecting sensors 10a, 10b, and 10c, a robot 20, a terminal device 30, and a care support server 40 to a communication line 80. In the figure, the sensors 10a, 10b, and 10c are shown, but when there is no distinction between them, they may be referred to as a sensor 10. Although three sensors 10 are shown, there may be only two or less sensors, or there may be four or more sensors. Although only one robot 20 and one terminal device 30 are shown, there may be a plurality of them. In addition, the communication line 80 may be, for example, the Internet.

The sensor 10 is installed in a facility such as a welfare facility for the elderly or a hospital where the care recipient is staying, or in the home where the care recipient is receiving home visit care, and detects the behavior or state of the care recipient. For example, a microphone sensor, a camera sensor, a bed sensor, a door sensor, a human presence sensor, etc. are included. The sensor 10 may also detect the surrounding state of the care recipient. For example, a temperature sensor, a humidity sensor, etc. are included. The sensor 10 may be installed in multiple locations in the facility or the home. In addition, the microphone sensor, camera sensor, temperature sensor, etc. of the sensor 10 may be installed in the robot 20, but the following description will not limit whether the sensor 10 is installed in the robot 20 or outside the robot 20. The sensor 10 transmits information (hereinafter referred to as "sensing information") indicating the results of sensing the behavior or state of the care recipient and the surrounding state of the care recipient to the care support server 40 via the communication line 80. In the following, we will use an example in which the nursing care support server 40 processes the sensing information in this way, but edge processing in which the sensing information is processed within the sensor 10 may also be performed.

The robot 20 converses with the care recipient at a facility such as an elderly welfare facility or hospital where the care recipient is staying, or at home where the care recipient is receiving home visit care. Specifically, the robot 20 speaks in response to instructions from the care recipient or the care support server 40, or speaks autonomously in response to the surrounding situation, and converses with the care recipient based on this speech. In this sense, the robot 20 is an example of a dialogue device that converses with the care recipient. The robot 20 may also perform an action to support the care of the care recipient in response to instructions from the care support server 40 or in response to the surrounding situation. It is preferable that the robot 20 has an appearance like a stuffed toy, for example, from the viewpoint of creating familiarity for the care recipient.

The terminal device 30 is used by a care worker. Specifically, the terminal device 30 displays information received from the care support server 40 to the care worker, and transmits information input by the care worker to the care support server 40. Here, the care worker is a care manager who creates a care plan according to the condition of the care recipient, or a care worker who actually interacts with the care recipient and provides care services according to the care plan. The care worker is a welfare facility caregiver who provides care services at a facility such as a welfare facility for the elderly, or a visiting care worker who visits the home of the care recipient to provide care services. In addition, the care worker may include a family member who is engaged in care of the care recipient. In this specification, the care worker may be referred to as a caregiver. The terminal device 30 may be, for example, a PC (Personal Computer).

The care support server 40 provides various types of support to care workers when providing care services to care recipients based on the sensing information received from the sensor 10. Details of the functions and operations of the care support server 40 will be described later.

[Robot hardware configuration]
2 is a diagram showing an example of the hardware configuration of the robot 20. As shown in the figure, the robot 20 includes a control unit 21 that controls the operation of the entire device, an external storage medium device 22 that stores data and the like, various communication interfaces 23 that comply with wireless communication standards, a sound input device 24 to which sound is input, and a sound output device 25 to which sound is output.

The control unit 21 has a CPU (Central Processing Unit) 211, a ROM (Read Only Memory) 212 in which firmware, a BIOS (Basic Input Output System), etc. are stored, and a RAM (Random Access Memory) 213 used as a work area. The CPU 211 may be multi-core. The ROM 212 may be a rewritable non-volatile semiconductor memory.

The external storage medium device 22 is a device that reads and writes data to a non-volatile storage medium that has a magnetic material applied to the surface of a disk-shaped substrate. The non-volatile storage medium may be a semiconductor memory or the like. The communication interface 23 is an interface used to connect to the nursing care support server 40, for example. The sound input device 24 is, for example, a microphone, and the sound output device 25 is, for example, a speaker.

The control unit 21, the external storage medium device 22, the communication interface 23, the sound input device 24, and the sound output device 25 are connected via a bus 29 and signal lines not shown.

[Hardware configuration of the care support server and terminal device]
3 is a diagram showing an example of a hardware configuration of the care support server 40. As shown in the figure, the care support server 40 includes a control unit 41 that controls the operation of the entire device, an external storage medium device 42 that stores data, etc., a communication interface 43 that realizes communication via a LAN (Local Area Network) cable, etc., an input device 44 into which information is input, and a display device 45 on which information is displayed.

The control unit 41 has a CPU 411, a ROM 412 in which basic software, a BIOS, etc. are stored, and a RAM 413 used as a work area. The CPU 411 may be a multi-core. The ROM 412 may be a rewritable non-volatile semiconductor memory. The control unit 41 is a so-called computer.

The external storage medium device 42 is a device that reads and writes data to a non-volatile storage medium that has a magnetic material applied to the surface of a disk-shaped substrate. The non-volatile storage medium may be a semiconductor memory or the like. The communication interface 43 is an interface used to connect to other devices. The input device 44 is, for example, a keyboard, a mouse, or a touch panel, and the display device 45 is, for example, a liquid crystal display or an organic EL (Electro Luminescence) display.

The control unit 41, the external storage medium device 42, the communication interface 43, the input device 44, and the display device 45 are connected via a bus 49 and signal lines not shown.

The hardware configuration example shown in FIG. 3 can also be regarded as an example of the hardware configuration of the terminal device 30. However, when discussing the terminal device 30, the control unit 41, CPU 411, ROM 412, ROM 413, external storage medium device 42, communication interface 43, input device 44, and display device 45 in FIG. 3 will be referred to as control unit 31, CPU 311, ROM 312, ROM 313, external storage medium device 32, communication interface 33, input device 34, and display device 35, respectively.

[Functional configuration of the nursing care support server]
4 is a block diagram showing an example of a functional configuration of a care support server 40 as an example of a care support system in the present embodiment. As shown in the figure, the care support server 40 in the present embodiment includes a sensing information acquisition unit 51, a sensing information storage unit 52, a generation rule storage unit 53, a control information generation unit 54, and a transmission unit 55.

The sensing information acquisition unit 51 acquires sensing information and the time when the sensing information was obtained from each sensor 10.

The sensing information acquisition unit 51 acquires, as sensing information, information indicating that the care recipient needs some kind of support. In this embodiment, the sensing information acquisition unit 51 is provided as an example of a grasping means for grasping the timing when the care recipient needs support. For example, a video showing the care recipient's facial expression that looks distressed is acquired from a camera sensor, which is one of the sensors 10, and a temperature indicating that the room temperature is high is acquired from a temperature sensor, which is also one of the sensors 10. In this case, the camera sensor is an example of a sensor that senses the behavior or state of the care recipient, and the temperature sensor is an example of a sensor that senses the state around the care recipient, and the sensing information acquisition unit 51 is an example of a grasping means for grasping the timing using the sensing information acquired from the sensor.

The sensing information acquisition unit 51 also acquires, as sensing information, information indicating the operating status of devices around the care recipient, as described below. For example, an image indicating the operating status of devices around the care recipient is acquired from a camera sensor, which is one of the sensors 10. In this case, the devices around the care recipient are an example of peripheral devices for the care recipient, and the camera sensor is an example of a sensor that detects the operating status of the peripheral devices.

The sensing information storage unit 52 stores the sensing information and time acquired by the sensing information acquisition unit 51.

The generation rule memory unit 53 uses the sensing information stored in the sensing information memory unit 52 to store generation rules for generating information for controlling the robot 20 to operate devices around the care recipient to support the care recipient (hereinafter referred to as "support control information") and information for controlling the robot 20 to speak to the care recipient after the devices have been operated (hereinafter referred to as "call control information").

The control information generating unit 54 generates support control information for controlling the robot 20 to operate the equipment to support the care recipient by converting the sensing information stored in the sensing information storage unit 52 into information on the equipment around the care recipient based on the generation rules stored in the generation rule storage unit 53. In this embodiment, a function for generating support control information for the control information generating unit 54 is provided as an example of a support processing means that performs necessary support processing according to the timing grasped by the grasping means, and as an example of a support processing means that performs support processing by operating the equipment around the care recipient using a dialogue device. In addition, when the control information generating unit 54 determines that the equipment has operated based on the image stored in the sensing information storage unit 52, it generates voice control information for controlling the robot 20 to report the operation to the care recipient by voice. In this embodiment, the control information generating unit 54 is provided with a function for generating voice control information, as an example of a voice means for communicating factual information for which support processing has been performed by the support processing means to the care recipient by speaking to the care recipient from the dialogue device, and as an example of a voice means for recognizing the completion of the operation of a peripheral device using sensing information obtained from a sensor.

When the control information generating unit 54 generates support control information, the transmitting unit 55 transmits the support control information to the robot 20. Also, when the control information generating unit 54 generates voice-call control information, the transmitting unit 55 transmits the voice-call control information to the robot 20.

Figure 5 shows an example of a generation rule stored in the generation rule storage unit 53. As shown in the figure, the generation rule associates a generation rule ID, sensor characteristic information, device information, setting information, video characteristic information, and a call-out word.

The generation rule ID is information that uniquely identifies a generation rule. In the figure, the generation rule ID is a number, but it may also include letters such as the alphabet.

The sensor feature information is feature information related to the sensing information obtained from the sensor 10. The sensor feature information is set for each sensor 10 or for each combination of sensors 10. Specifically, a microphone sensor, which is one of the sensors 10, is represented as S1, and a camera sensor, which is one of the sensors 10, is represented as S2, and audio or video features are set for these sensors 10. Here, audio or video features refer to the amount of data that prominently indicates the features of audio or video. Then, for these sensors 10, whether the sensing information satisfies the sensor feature information is determined based on whether the sensing information resembles the audio or video features. Also, a temperature sensor, which is one of the sensors 10, is represented as S3, and a condition related to temperature is set for this sensor 10. Then, for this sensor 10, whether the sensing information satisfies the sensor feature information is determined based on whether the sensing information satisfies the condition related to temperature. However, the setting method as shown in the figure is merely an example, and any setting method may be used as long as it expresses the same meaning.

The device information is information about devices around the care recipient that should be operated to support the care recipient when the sensing information obtained from the sensor 10 satisfies the corresponding sensor feature information.

The setting information is information regarding the settings of the device indicated by the corresponding device information when the sensing information obtained from the sensor 10 satisfies the corresponding sensor characteristic information.

The image feature information is feature information about an image obtained from a camera sensor, which is one of the sensors 10. Whether or not an image satisfies the image feature information is determined based on whether or not the image is similar to the image feature information.

The spoken word is a word that should be spoken to inform the care recipient that the device has been operated when the image obtained from a camera sensor, which is one of the sensors 10, satisfies the corresponding image characteristic information.

Here, we explain the meaning of each generation rule shown in Figure 5.

The generation rule with generation rule ID "1" indicates that if the temperature obtained from the temperature sensor is equal to or higher than T1, the air conditioner should be operated at the set temperature P1. It also indicates that if the image obtained from the camera sensor is similar to image feature M1 that indicates that the air conditioner is operating, a message such as "It's hot, so I've turned down the temperature" should be issued.

The generation rule with generation rule ID "2" indicates that if the image obtained from the camera sensor is similar to image feature value V2 indicating that the care recipient looks like he or she is in pain, then the upper body part of the electric bed should be raised to a set angle P2. Also, if the image obtained from the camera sensor is similar to image feature value M2 indicating that the electric bed has been operated, then it indicates that a message should be said to the care recipient saying, "You looked like you were in pain, so I raised the bed."

[Operation of the care support server]
In the care support server 40 , first, the sensing information acquisition unit 51 acquires sensing information from each sensor 10 , and stores the sensing information and the time when the sensing information was acquired in the sensing information storage unit 52 .

Next, the control information generation unit 54 uses the sensing information stored in the sensing information storage unit 52 to generate support control information for controlling the robot 20 to operate devices around the care recipient to provide support to the care recipient.

Figure 6 is a flowchart showing an example of the operation of the control information generation unit 54 at this time.

As shown in the figure, the control information generation unit 54 first reads out sensing information from the sensing information storage unit 52 (step 501). For example, the control information generation unit 54 may monitor whether new sensing information has been stored in the sensing information storage unit 52, and read out any new sensing information that has been stored.

Next, the control information generation unit 54 determines whether or not there is sensor characteristic information in the generation rules stored in the generation rule storage unit 53 that satisfies the sensing information read in step 501 (step 502).

If it is not determined in step 502 that there is sufficient sensor characteristic information for the sensing information, the control information generator 54 simply ends the process.

On the other hand, if it is determined in step 502 that there is sensor characteristic information that satisfies the sensing information, the control information generation unit 54 identifies the device and settings that correspond to the sensor characteristic information (step 503). Specifically, the device information and setting information set for the sensor characteristic information are obtained to identify the device indicated by the device information and the setting indicated by the setting information.

Next, the control information generation unit 54 generates support control information that controls the robot 20 to operate the device identified in step 503 with the settings identified in step 503 to support the care recipient (step 504).

Then, the control information generating unit 54 outputs the support control information generated in step 504 to the transmitting unit 55 (step 505) and ends the processing.

As a result, the transmitting unit 55 transmits the support control information output in step 505 to the robot 20 which interacts with the care recipient. The robot 20 then instructs the device identified in step 503 to operate with the settings identified in step 503. For example, if the device is an air conditioner, the robot 20 may instruct the device to operate by operating the air conditioner remote control. Also, if the device is an electric bed, the robot 20 may instruct the device to operate by operating the switch of the electric bed.

At that time, the control information generating unit 54 stores in a memory (not shown) the generation rule ID for the sensor characteristic information that is determined to be satisfied by the sensing information in step 502 and the support control information generated in step 504 until it is confirmed that the device is operating.

Then, a camera sensor, which is one of the sensors 10, senses an image to check whether the device identified in step 503 has been operated. Then, the sensing information acquisition unit 51 acquires this image from the camera sensor and stores it in the sensing information storage unit 52.

Next, the control information generating unit 54 uses the video stored in the sensing information storage unit 52 to generate voice control information for controlling the robot 20 to report by voice that a device around the care recipient has been operated.

Figure 7 is a flowchart showing an example of the operation of the control information generation unit 54 at this time.

As shown in the figure, the control information generating unit 54 first reads out the video stored in the sensing information storage unit 52 (step 551). For example, the control information generating unit 54 may read out the video acquired within a certain period of time after the transmitting unit 55 transmits the support control information, based on the time associated with the video.

Next, the control information generating unit 54 determines whether or not there is any video feature information that satisfies the video read in step 551 among the video feature information for the generation rule ID stored in memory according to the operation example shown in the flowchart of FIG. 6 (step 552).

If it is not determined in step 552 that there is sufficient video feature information for the video, the control information generating unit 54 again outputs the support control information stored in memory according to the operational example shown in the flowchart of FIG. 6 to the transmitting unit 55 (step 553), and the process returns to step 551.

As a result, the transmitting unit 55 transmits the support control information output in step 553 to the robot 20 on the care recipient side. The robot 20 then instructs the device identified in step 503 in FIG. 6 to operate with the settings identified in step 503 in FIG. 6.

On the other hand, if it is determined in step 552 that there is satisfactory video feature information, the control information generator 54 obtains the call word set for that video feature information (step 554).

Next, the control information generating unit 54 generates voice control information that controls the robot 20 to report to the care recipient that the device has been operated in response to the voice word obtained in step 554 (step 555).

Then, the control information generating unit 54 outputs the voice control information generated in step 555 to the transmitting unit 55 (step 556).

The transmitter 55 then transmits the voice control information output in step 556 to the robot 20 located on the care recipient's side. The robot 20 then reports to the care recipient that the device has been operated using the voice word acquired in step 554.

[Modification]
In the above description, the robot 20 checks whether the equipment has operated after instructing the equipment to operate, but this is not limited to the above. If it is guaranteed that the equipment operates when instructed to operate, it is not necessary to check whether the equipment has operated.

In the above, the robot 20 instructs the device to operate, but this is not limited to the above. The care support server 40 and the device may be connected by a control line, and the care support server 40 may instruct the device to operate via this control line. Specifically, the control information generation unit 54 may generate device control information for controlling devices around the care recipient to support the care recipient and transmit this to the device. In this case, the control information generation unit 54 is an example of a support processing means that performs support processing by operating peripheral devices of the care recipient. Even in this case, it is guaranteed that the device will operate, so there is no need to check whether the device has operated.

Furthermore, in the above, the care support server 40 controls the robot 20 to operate equipment and speak to the user, but this is not limited to the above. For example, the robot 20 may control itself to operate equipment and speak to the user, the terminal device 30 may control the robot 20 to operate equipment and speak to the user, or at least two of the robot 20, the terminal device 30, and the care support server 40 may share the responsibility of controlling the robot 20 to operate equipment and speak to the user.

[Effects of this embodiment]
As described above, in this embodiment, the support process is performed when the care recipient needs support, and the fact that the support process has been performed is communicated to the care recipient by speaking to him/her later. For example, if the care recipient is elderly, it is possible that even if it is hot, the care recipient will endure it or will be so lazy that he/she will not notice it. Therefore, even if you talk to him/her saying, "It's hot, should I turn down the temperature?", he/she may reply, "I'm fine." Therefore, the robot 20 judges whether the care recipient needs support, operates the device in advance, and then reports only the result, "It's hot, so I've turned down the temperature." By doing so, for example, the burden on the care recipient when it is hot can be reduced. In addition, the burden on the caregiver is also reduced by the robot 20 operating the device.

[Other embodiments]
In the above embodiment, the carer speaks to the carer after performing the support process, but this is not limited to the above. The carer may speak to the carer before performing the support process. In this case, the carer may also speak to the carer at a timing when support is required.

For example, the sensor 10 can detect when the care recipient wakes up, and the robot 20 can call out to the care recipient at that timing. This can reduce the risk of the care recipient falling if they get up suddenly. As a result, it is possible to prevent the care recipient from falling and getting injured, and it is also possible to prevent an increase in the burden on care staff due to injuries to the care recipient.

In addition, the sensor 10 may detect a distressed expression on the face of the care recipient, and at that timing the robot 20 may call out to the care recipient, assisting them in pressing a nurse call button or calling the nurse by voice. For example, it may say things like, "If you're in pain, press this button," or "If you're in pain, tell us by voice." This can prevent the distressed state of the care recipient from being overlooked, and also reduce the burden on care staff making rounds.

Furthermore, the sensor 10 can detect when the care recipient presses the nurse call button, and at that timing the robot 20 can automatically respond by saying "I'll be right there." This can reduce the time it takes for the care worker to respond verbally, allowing them to immediately head to the care recipient.

In these examples, the nurse call button may be built into the robot 20.

If the person being cared for is an elderly person who is unable to communicate his or her pain well, the robot 20 may ask questions such as "Is it painful?" or "Is it hot?" based on the sensing information. Then, depending on the response to the questions, the robot may automatically contact a care facility, care staff, family, etc. Furthermore, if there is a connected device, the device may be operated automatically. Here, the device may be an air conditioner, an electric bed, etc., as in the above embodiment.

Furthermore, the robot 20 may call out to the care recipient to stop them based on the sensing information. For example, the sensing information may detect a care recipient moving in the dark and call out to them, such as "What are you doing here at this time of night?" If the response to this call is "Just going to the toilet," the robot 20 may convey this to a care worker. This allows a care worker to come quickly and assist with toileting.

Furthermore, if the sensor 10 detects that the person being cared for spends a lot of time squirming in bed, the robot 20 may ask, "Do you need to go to the toilet? Should I call a staff member?"

[Other application examples]
The present invention can also be applied to the medical field. In this case, in the above embodiment, care should be read as medical treatment, such as a caregiver being a medical practitioner (such as a doctor), a care recipient being a medical recipient (such as a patient), care records being medical records, and care support being medical support.

1...care support system, 10...sensor, 20...robot, 30...terminal device, 40...care support server, 51...sensing information acquisition unit, 52...sensing information storage unit, 53...generation rule storage unit, 54...control information generation unit, 55...transmission unit

Claims (5)

A means for determining when support is needed for the care recipient; and
a support processing means for operating a peripheral device of the care recipient in response to the timing recognized by the recognition means to perform a necessary support process;
a voice-calling means for communicating, by voice, to the care recipient, from a dialogue device that communicates with the care recipient, fact information that the peripheral device has operated as fact information on which the support process has been performed by the support processing means;
A care support system, wherein the support processing means uses the interactive device to operate the peripheral device. A sensor for detecting an operating state of the peripheral device is further provided,
2. The care support system according to claim 1, wherein the voice-calling means recognizes completion of an operation of the peripheral device by using sensing information obtained from the sensor. On the computer,
A function to grasp the timing when support is needed for the care recipient,
a function of operating peripheral devices of the care recipient in response to the determined timing to provide necessary support processing;
a function of conveying the fact information on the operation of the peripheral device as the fact information on which the support process has been performed to the care recipient by speaking to the care recipient from a dialogue device that dialogues with the care recipient;
The function of performing the support process is a program that causes the peripheral device to operate using the interactive device. A means for determining when support is needed for the patient;
a support processing means for operating a peripheral device of the patient in response to the timing recognized by the recognition means to perform a necessary support process;
a voice-calling means for communicating, by voice, from a dialogue device that communicates with the patient, factual information on the operation of the peripheral device as factual information on which the support processing has been performed by the support processing means, to the patient;
The medical support system according to the present invention, wherein the support processing means uses the interactive device to operate the peripheral device. On the computer,
A function to grasp the timing when support is needed for the patient,
A function of providing necessary support processing by operating peripheral devices of the person to be treated according to the grasped timing;
a function of conveying the factual information on the operation of the peripheral device as the factual information on which the support process has been performed to the patient by speaking to the patient from a dialogue device that dialogues with the patient;
The function of performing the support process is a program that causes the peripheral device to operate using the interactive device.