JP7596240B2 - Matching system and matching method - Google Patents

Description

The present invention relates to a matching system and a matching method.

Patent Document 1 describes a matching program that is configured to reduce the amount of calculation and make it possible to request allocation to appropriate application targets. The matching program causes a computer to execute a matching process and a determination process. The above matching process is an expansion type game corresponding to the matching, and performs matching based on the result of a subgame perfect equilibrium of an expansion type game in which priorities are associated with the order of play for multiple independent players who have payoffs corresponding to the preferences of each of the multiple applicants, and each of the multiple players knows the payoffs of all of the multiple players. The above determination process determines whether or not to prune options in the game tree corresponding to the subgame of the expansion type game during the turn of the player corresponding to the coupling request applicant, by referring to the coupling request content of the coupling request applicant.

JP 2018-133053 A

Support organizations such as community comprehensive support centers provide various services at their offices to provide necessary support to those in need of care, etc., with the aim of improving medical care/health and promoting welfare for local residents. One of the above-mentioned services at the office is to accept inquiries from clients about those in need of support and select a supporter suitable to support the supportee. However, since this service is mainly performed based on people's experience, the staff at the office are forced to do tedious work to gather information on the supportee and the supporter required for the above selection, which creates an issue of a heavy burden on the site. Furthermore, even if a supporter is selected with great difficulty, the abilities and compatibility of the supportee and the supporter may not necessarily be a good match, and it may be necessary to replace the supporter.

One way to streamline the process of searching for a suitable supporter for a support recipient (hereinafter also referred to as "matching") is to use an information processing system such as the matching system described in Patent Document 1. However, with the technology described in Patent Document 1, there is an issue that as the number of matching conditions increases, the amount of calculations increases explosively, making it difficult to process within a finite amount of time.

In addition, in recent years, in order to respond to the complex and multifaceted issues faced by local residents, a project to establish a multi-layered support system has been launched through amendments to the Social Welfare Act. As a result, support organizations are required to create a comprehensive support system rather than one that is divided into areas such as children, disabilities, the elderly, and poverty, and immediate measures are required.

The present invention has been made in light of this background, and aims to provide a matching system and matching method that can efficiently and appropriately select a supporter suitable to support a support recipient.

One aspect of the present invention for achieving the above-mentioned object is a matching system that is configured using an information processing device having a processor and a storage device, and stores supportee information, which is information about a supportee who is the target of support, support institution information, which is information about the support institution supporting the supportee, and supporter information, which is information about supporters belonging to each of the support institutions, and executes a support institution candidate selection process to calculate an institution similarity, which is the similarity between the supportee and each of the support institutions, based on the supportee information and the support institution information of each of the support institutions, and selects a predetermined number of the support institutions as support institution candidates based on the institution similarity of each of the support institutions, and executes a supporter candidate selection process to calculate a supporter similarity, which is the similarity between the supportee and the supporter, based on the supportee information of the supportee and the supporter information of each of the supporters belonging to the support institution candidates, and selects a predetermined number of the supporters as supporter candidates for the supportee based on the institution similarity and the supporter similarity, and outputs the selected supporter candidates.

Problems, configurations, and advantages other than those described above will become clear from the description of the embodiment of the invention below.

According to the present invention, it is possible to efficiently and appropriately select a supporter suitable for supporting a support recipient.

1 is a diagram illustrating a schematic configuration of a matching system according to a first embodiment. FIG. 2 is a block diagram illustrating main functions of the matching device according to the first embodiment. FIG. 2 is a block diagram illustrating main functions of the supporter terminal of the first embodiment. FIG. 2 is a block diagram illustrating main functions of the support organization server of the first embodiment. 13 is an example of support organization information. 13 is an example of supporter information. 13 is an example of support recipient information. 13 is an example of supportee information (external). 1 is a block diagram showing an example of an information processing device used in the configuration of a matching system. FIG. 11 is a sequence diagram illustrating a matching process. 13 is an example of a support recipient information input screen. 8 is a flowchart illustrating the supporter candidate selection process in FIG. 7. 8 is a flowchart illustrating the supporter candidate selection process in FIG. 7. 13 is an example of a supporter selection screen. 13 is an example of a supporter selection notification screen. FIG. 11 is a diagram illustrating a schematic configuration of a matching system according to a second embodiment. FIG. 11 is a block diagram illustrating main functions of a matching device according to a second embodiment. 13 is an example of supportee information according to the second embodiment. FIG. 11 is a sequence diagram illustrating a matching process according to the second embodiment.

The following describes an embodiment of the present invention with reference to the drawings. The following description and drawings are examples for explaining the present invention, and some parts have been omitted or simplified as appropriate for clarity of explanation. The present invention can also be implemented in various other forms. Unless otherwise specified, each component may be singular or plural.

In the following description, identical or similar components may be given the same reference numerals and duplicated descriptions may be omitted. In addition, for multiple identical or similar components, a subscript may be added in parentheses or other means to the above-mentioned same reference numerals to distinguish between them. In the following description, the letter "S" added before a reference numeral means a processing step. In the following description, notations such as "first" and "second" are used to identify components and do not necessarily limit the number or order. In the following description, various information may be described using expressions such as "table" and "information", but information may be expressed using other data structures.

[First embodiment]
1 shows a schematic configuration of an information processing system (hereinafter referred to as "matching system 1") described as a first embodiment. When a person consults with the matching system 1 about support for a person who is the target of support such as nursing care (hereinafter referred to as "support recipient 2"), the matching system 1 searches for a suitable supporter 4 suitable for supporting the support recipient 2 (hereinafter also referred to as "matching") and provides various information obtained thereby (hereinafter referred to as "matching information"). The person consulting may be the support recipient 2 himself or herself, or may be anyone who has some kind of relationship with the support recipient 2, such as the family member or caretaker of the support recipient 2.

As shown in the figure, the matching system 1 includes one or more supporter terminals 200 and support institution servers 300 present at each of a plurality of support institutions 3 that accept consultations regarding support from clients, a matching device 100 operated by an institution or person that provides matching information (hereinafter referred to as a "matching information provider 6"), and an external server 400 operated by an institution or person that provides information on a supported person 2 (for example, a medical institution or medical worker who has the medical history of the supported person 2. Hereinafter referred to as a "support recipient information provider 7"). The supporter terminals 200, support institution server 300, matching device 100, and external server 400 are all configured using information processing devices (computers).

In each of the support organizations 3, the supporter terminal 200 and the support organization server 300 are communicatively connected via a first communication network 51. The external server 400 and the matching device 100 are communicatively connected via a second communication network 52. The first communication network 51 and the second communication network 52 are communicatively connected, so that the supporter terminal 200 and the support organization server 300, the matching device 100, and the external server 400 of each support organization 3 are communicatively connected to each other.

The first communication network 51 and the second communication network 52 are wireless or wired communication networks, for example, a LAN (Local Area Network), a WAN (Wide Area Network), the Internet, a dedicated line, or various public communication networks (mobile phone networks, data communication networks, etc.).

The support organization 3 is, for example, a community comprehensive support center, an organization (home care provider, day service provider, nursing home, etc.) that provides various care services (home care, visiting nursing, day care, daily life care, medical care, daily life care, etc.), etc. The supporter 4 is, for example, a care manager, a caregiver, a social worker, a public health nurse, etc., who belongs to the support organization 3.

Figure 2 is a block diagram explaining the main functions of the matching device 100. As shown in the figure, the matching device 100 has the following functions: a memory unit 110, a matching request receiving unit 120, an information acquisition management unit 125, a support agency candidate selection unit 130, a supporter candidate selection unit 135, a supporter candidate transmission unit 140, a supporter candidate selection result receiving unit 145, and a matching information transmission unit 150.

Of the above functions, the memory unit 110 stores each piece of information (data) of supported person information 211, support agency information 311, supporter information 312, and supported person information (external) 114. Of these, supported person information 211 includes information about supported person 2 (hereinafter referred to as "supportee information"). Support agency information 311 includes information about support agency 3 (hereinafter referred to as "support agency information"). Supporter information 312 includes information about supporter 4 (hereinafter referred to as "supporter information"). Supported person information (external) 114 includes information about supported person 2 provided by external server 400 (hereinafter referred to as "supported person information (external)"). Note that supported person information (external) is information that supplements supported person information, and is, for example, information that is difficult for support agency 3 to obtain only from interactions with the person seeking advice (such as a doctor's certificate for supported person 2). The support recipient information (external) is used to improve the accuracy of matching between the support recipient 2 and the supporter 4. The support recipient information (external) is provided from the external server 400 to the matching device 100 at any time when it becomes necessary in the matching process S700 described below.

The matching request receiving unit 120 receives support recipient information and a request to execute a process for generating matching information (matching process S700 described below) from the support organization server 300 (hereinafter referred to as a "matching request"). The memory unit 110 stores the support recipient information received by the matching request receiving unit 120 as support recipient information 211.

The information acquisition management unit 125 acquires support institution information, supporter information, and supported person information from the support institution server 300. The information acquisition management unit 125 also acquires supported person information (external) from the external server 400. The storage unit 110 stores the information acquired by the information acquisition management unit 125 as support institution information 311, supporter information 312, supported person information 211, and supported person information (external) 114, respectively.

The candidate support institution selection unit 130 selects candidates for support institutions 3 (hereinafter referred to as "candidate support institutions") that will provide support to the person being supported 2 based on the supportee information, the supportee information (external), and the support institution information.

The candidate supporter selection unit 135 selects candidates for supporters 4 (hereinafter referred to as "candidate supporters") who will provide support to the supported person 2 based on the supported person information, the supported person information (external), and the supporter information of the supporters 4 who belong to the support institution candidates selected by the candidate support institution selection unit 130.

The supporter candidate sending unit 140 sends information about one or more supporter candidates selected by the supporter candidate selection unit 135 (hereinafter referred to as "supporter candidate information") to the support institution server 300.

The supporter candidate selection result receiving unit 145 receives the supporter candidate selection result sent from the support institution server 300 (information specifying the supporter candidate selected by the user, such as the client or supporter 4, from one or more supporter candidates sent to the support institution server 300 by the supporter candidate sending unit 140. Hereinafter, referred to as the "supporter candidate selection result").

The matching information sending unit 150 sends information based on the supporter candidate selection results received by the supporter candidate selection result receiving unit 145 to the support institution server 300 of the support institution 3 to which the supporter candidate belongs.

3 is a block diagram explaining the main functions of the supporter terminal 200. As shown in the figure, the supporter terminal 200 has the functions of a memory unit 210, a supportee information receiving unit 220, a supportee information transmitting unit 225, a supporter candidate information receiving unit 230, a supporter candidate selection receiving unit 235, a supporter candidate selection result transmitting unit 240, a supporter selection notification receiving unit 245, and a supporter selection notification presenting unit 250.

Of the above functions, the memory unit 210 stores support recipient information 211, supporter candidate information 212, and supporter candidate selection result 113. Of these, the support recipient information 211 includes support recipient information received from the client. The supporter candidate information 212 includes supporter candidate information sent from the support institution server 300. The supporter candidate selection result 213 includes the supporter candidate selection result received from the user while presenting the supporter candidate information.

The support recipient information receiving unit 220 receives support recipient information from the client. The support recipient information received by the support recipient information receiving unit 220 is stored in the memory unit 210 as support recipient information 211.

The support recipient information sending unit 225 sends the support recipient information received from the client by the support recipient information receiving unit 220 to the support institution server 300.

The supporter candidate information receiving unit 230 receives the supporter candidate information sent from the support institution server 300. The supporter candidate information received by the supporter candidate information receiving unit 230 is stored by the memory unit 210 as supporter candidate information 212.

The supporter candidate selection receiving unit 235 accepts the selection of supporter candidates while presenting the contents of the supporter candidate information (list of supporter candidates) received by the supporter candidate information receiving unit 230 from the support institution server 300. The selection results of the supporter candidates accepted by the supporter candidate selection receiving unit 235 (supporter candidate selection results) are stored by the memory unit 210 as the supporter candidate selection results 213.

The supporter candidate selection result sending unit 240 sends the supporter candidate selection results accepted by the supporter candidate selection accepting unit 235 to the support institution server 300.

The supporter selection notification receiving unit 245 receives the supporter selection notification sent from the support organization server 300.

The supporter selection notification presentation unit 250 presents the content of the supporter selection notification received by the supporter selection notification receiving unit 245 to the user. The above content is, for example, an inquiry as to whether the selected supporter 4 is available to support the supportee 2. The supporter 4 refers to the above content and makes a decision, for example, as to whether or not to accept the offer for support, and notifies the support organization 3 to which the supporter 4 belongs of the result.

Figure 4 is a block diagram explaining the main functions of the support organization server 300. As shown in the figure, the support organization server 300 has the following functions: a memory unit 310, an information management and provision unit 320, a matching request transmission unit 325, a supporter candidate information receiving unit 330, a supporter candidate information transmitting unit 335, a supporter candidate selection result receiving unit 340, a supporter candidate selection result transmitting unit 345, a supporter selection notification receiving unit 350, and a supporter selection notification transmitting unit 355.

Of the above functions, the memory unit 310 stores each piece of information (data) including supported person information 211, support institution information 311, supporter information 312, supporter candidate information 313, supporter candidate information 313, supporter candidate selection result 314, and supporter selection notification 315. Of these, the supported person information 211 includes supported person information received from the supporter terminal 200. The support institution information 311 includes support institution information. The supporter information 312 includes supporter information. The supporter candidate information 313 includes supporter candidate information received from the matching device 100. The supporter candidate selection result 314 includes supporter candidate selection result received from the supporter terminal 200. The supporter selection notification 315 includes a supporter selection notification, which is information received from the matching device 100 notifying information regarding the selected supporter 4.

The information management and provision unit 320 manages the support organization information 311 and the supporter information 312, and provides this information to the matching device 100 at any time.

The matching request sending unit 325 sends a matching request to the matching device 100 along with the supportee information 211.

The supporter candidate information receiving unit 330 receives the supporter candidate information from the matching device. The supporter candidate information received by the supporter candidate information receiving unit 330 is stored by the memory unit 310 as supporter candidate information 313.

The supporter candidate information transmitting unit 335 transmits the supporter candidate information received by the supporter candidate information receiving unit 330 to the supporter terminal 200.

The supporter candidate selection result receiving unit 340 receives the supporter candidate selection results from the supporter terminal 200. The supporter candidate selection results received by the supporter candidate selection result receiving unit 340 are stored in the memory unit 310 as the supporter candidate selection results 314.

The supporter candidate selection result transmission unit 345 transmits the supporter candidate selection result received from the supporter terminal 200 to the matching device 100.

The supporter selection notification receiving unit 350 receives the supporter selection notification sent from the matching device 100.

The supporter selection notification sending unit 355 sends the contents of the supporter selection notification received by the supporter selection notification receiving unit 350 to the supporter terminal 200 via the second communication network 52.

Figure 5A is an example of support agency information 311. As shown in the figure, the illustrated support agency information 311 includes information about each support agency 3, which is listed by items such as support agency classification 3111, address 3112, level of care that can be provided 3113, and service type 3114. The content of the support agency information 311 is set by the user via a user interface provided by the support agency server 300 or the supporter terminal 200, for example.

Of the above items, the support institution classification 3111 stores information indicating the classification of services provided by the support institution 3 (general consultation, nursing care, poverty, children, etc.). The address 3112 stores the address of the support institution 3. The available level of nursing care 3113 stores information indicating the level of nursing care that the support institution 3 can handle. The service format 3114 stores information indicating the type of service provided by the support institution 3 (visit format, at-home format, etc.). In this example, "nursing care" is stored as the support institution classification 3111, "X prefecture, X city, △-□" as the address 3112, "up to level 4 nursing care required" as the available level of nursing care 3113, and "visit format" as the service format 3114.

5B is an example of supporter information 312. As shown in the figure, the illustrated supporter information 312 is composed of one or more records (entries) having items such as name 3121, available level of care 3122, available date and time 3123, care history 3124, personality 3125, etc. The contents of the supporter information 312 are set by the user via a user interface provided by the support organization server 300 or the supporter terminal 200, for example. One record of the supporter information 312 corresponds to one of the supporters 4.

Of the above items, the name 3121 stores the name of the supporter 4. The available care level 3122 stores the level of care that the supporter 4 can handle. The available date and time 3123 stores the date and time when the supporter 4 can handle the case. The care history 3124 stores the care work history of the supporter 4 (such as the level of care for the supportee 2 that the supporter 4 has handled (experienced) to date). The personality 3125 stores information indicating the personality of the supporter 4 (in this example, information that quantifies the extroversion, cooperativeness, and conscientiousness of the supporter 4 in numerical terms (for example, values quantified by the Big Five theory)). In this way, the supporter information 312 includes content equivalent to the personal information of the supporter 4. In this embodiment, it is assumed that the terms of personal information provision have been agreed to.

Figure 5C is an example of support recipient information 211. As shown in the figure, the illustrated support recipient information 211 is composed of one or more records (entries) having items such as name 2111, consultation category 2112, address 2113, care level 2114, items of support required 2115, and personality 2116. The contents of the support recipient information 211 are set by the user via a user interface provided by the support institution server 300 or the supporter terminal 200, for example, when the support institution 3 accepts a consultation about support from a client. One record of the support recipient information 211 corresponds to one of the support recipients 2.

Of the above items, the name 2111 stores the name of the support recipient 2. The consultation category 2112 stores information indicating the category of the consultation received for the support recipient 2 (general consultation, nursing care, poverty, children, etc.). The address 2113 stores the address of the support recipient 2. The care level 2114 stores the care level of the support recipient 2. The support required items 2115 store the support items (or items that particularly require support) required for the support recipient 2. The personality 2116 stores information indicating the personality of the support recipient 2 (in this example, information that numerically expresses the extroversion, cooperativeness, and conscientiousness of the support recipient 2 (for example, values quantified by the Big Five theory)). In this way, the support recipient information 211 includes content equivalent to the personal information of the support recipient 2.

FIG. 5D is an example of the support recipient information (external) 114, which is information managed in the external server 400 of the support recipient information provider 7 and provided to the matching device 100. As shown in the figure, the illustrated support recipient information (external) 114 is composed of one or more records (entries) having the items of document name 1141 and actual data 1142. Note that in this example, the support recipient information (external) 114 is provided in units of documents such as a medical certificate of the support recipient 2, but the type of support recipient information (external) 114 is not necessarily limited. The document includes information (identifier of the support recipient 2) that identifies which support recipient 2 the document is for. One record of the support recipient information (external) 114 corresponds to one document.

Of the above items, the document name 1141 stores the document name of the document. The actual data 1142 stores information indicating the entity of the document or the location of the document (file name, path name, etc.). The external server 400 obtains the entity of the document stored in the actual data 1142 or the entity of the document from the information indicating the location stored in the actual data 1142, for example, and provides it to the matching device 100.

Note that the information (tables) shown in Figures 5A to 5D are merely examples, and may include items and contents other than those described above.

FIG. 6 shows an example of the hardware configuration of an information processing device (computer) used to realize the components of the matching system 1 (supporter terminal 200, support organization server 300, matching device 100, external server 400).

The illustrated information processing device 10 includes a processor 11, a main storage device 12 (memory), an auxiliary storage device 13 (external storage device), an input device 14, an output device 15, and a communication device 16. These are connected to each other so as to be able to communicate with each other via a bus, a communication cable, or the like. Examples of the information processing device 10 include a personal computer, a server device, a smartphone, a tablet, an office computer, a general-purpose machine (mainframe), and the like.

The information processing device 10 may be realized, in whole or in part, by using virtual information processing resources provided by using virtualization technology, process space separation technology, or the like, such as a virtual server provided by a cloud system. Furthermore, all or in part of the functions provided by the information processing device 10 may be realized, for example, by a service provided by a cloud system via an API (Application Programming Interface) or the like. Furthermore, all or in part of the functions provided by the information processing device 10 may be realized, for example, by a service provided by a cloud system via an API (Application Programming Interface), or the like. Furthermore, all or in part of the functions provided by the information processing device 10 may be realized, for example, by a service provided by a service provider such as SaaS (Software as a Service), PaaS (Platform as a Service), IaaS (Infrastructure
This may be realized by using the Service as a Service, etc.

The processor 11 may be, for example, a central processing unit (CPU), a micro processing unit (MPU), a graphics processing unit (GPU), a field programmable gate array (FPGA), or the like.
It is composed of a gate array, an application specific integrated circuit (ASIC), an artificial intelligence (AI) chip, etc.

The main memory device 12 is a device used by the processor 11 when executing a program, and is, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), or a non-volatile memory (NVRAM (Non Volatile RAM)). The various functions realized in the components of the matching system 1 (supporter terminal 200, support organization server 300, matching device 100, external server 400) are realized by the processor 11 reading out the programs and data stored (memorized) in the auxiliary memory device 13 into the main memory device 12 and executing them.

The auxiliary storage device 13 is a device that stores programs and data, and may be, for example, a solid state drive (SSD), a hard disk drive, or an optical storage device (CD (Compact Disc)
, DVD (Digital Versatile Disc), a storage system, a reading/writing device for non-transient recording media such as IC cards, SD cards, and optical recording media, a non-transient storage area of a cloud server, etc. Programs and data can be read into the auxiliary storage device 13 from other information processing devices equipped with non-transient recording media or non-transient storage devices via a recording medium reading device or a communication device 16. The programs and data stored (memorized) in the auxiliary storage device 13 are read into the main storage device 12 as needed.

The input device 14 is an interface that accepts information input from the outside, and is, for example, a keyboard, a mouse, a touch panel, a card reader, a pen-input tablet, a voice input device, etc.

The output device 15 is an interface that outputs various information such as the progress of processing and the results of processing to the outside. The output device 15 is, for example, a display device (liquid crystal monitor, LCD (Liquid Crystal Display), graphic card, etc.) that visualizes the various information described above, a device that converts the various information described above into audio (audio output device (speaker, etc.)), or a device that converts the various information described above into text (printer, etc.). Note that, for example, the information processing device 10 may be configured to input and output information to and from other devices via the communication device 16.

The input device 14 and the output device 15 constitute a user interface that realizes interactive processing with the user (accepting information, providing information, etc.).

The communication device 16 is a device that realizes communication with other devices. The communication device 16 is a wired or wireless communication interface that realizes communication with other devices via the communication medium 5, and is, for example, a NIC (Network Interface Card), a wireless communication module, a USB module, etc.

The information processing device 10 may be equipped with, for example, an operating system, a file system, a DBMS (DataBase Management System) (relational database, NoSQL, etc.), a KVS (Key-Value Store), etc.

Next, we will explain the processing performed in the matching system 1. When a support organization 3 accepts a consultation from a client regarding supporting a person being supported 2, the matching system 1 searches for a suitable supporter 4 who is suited to supporting the person being supported 2, and performs a process (hereinafter referred to as "matching process S700") to generate matching information based on the search results.

Figure 7 is a sequence diagram outlining the matching process S700. Below, the matching process S700 will be explained with reference to the same figure. Note that at the start of the matching process S700, the support institution information 311 and supporter information 312 of the support institution server 300 are assumed to have the necessary content for the matching process S700 preset.

As shown in the figure, first, when the support institution 3 (1) accepts a consultation from a person seeking advice regarding support for a person supported 2, a user of the support institution 3 (1) (a person who handles consultation reception work, such as a supporter 4) inputs the supportee information of the person supported 2 into the supporter terminal 200 (1) (S701).

Figure 8 is an example of a screen (hereinafter referred to as the "support recipient information input screen 800") that the supporter terminal 200 (1) presents to the user when accepting support recipient information from the client in S701. The support recipient information input screen 800 is, for example, a web page screen displayed by a web browser.

As shown in the figure, the illustrated support recipient information input screen 800 includes a group of items (consultation classification 812, menu 813 according to classification (name 8131, address 8132, care level 8133, items of support required 8134, personality test results 8135, etc.)) for setting conditions for selecting supporter candidates (hereinafter referred to as "supporter candidate selection conditions"), and a field 850 for specifying whether each item in the above group of items is a condition that must be taken into consideration when selecting supporter candidates (hereinafter referred to as "essential conditions"). In addition, the support recipient information input screen 800 includes an input field 818 for the user to indicate whether or not he or she agrees to the terms of use for personal information, and an execute button 820 for the user to instruct the selection of supporter candidates.

Of the above items, the consultation category is specified in consultation category 812. In this example, consultation category 812 is in the form of a pull-down menu, and the user selects one of the categories displayed in the pull-down menu (general consultation, nursing care, financial difficulties, children, etc.). In this example, "nursing care" is selected from the pull-down menu, and as a result, a "matching menu for nursing care" is displayed in menu 813.

Of the above items, the user sets the name of the support recipient 2 in name 8131. The user sets the address of the support recipient 2 in address 8132. The user sets the care level of the support recipient 2 in care level 8133 using a pull-down menu. The user selects the support items required for the support recipient 2 in support required items 8134 (selecting the check boxes in this example). The results of a personality test conducted on the support recipient 2 are displayed in personality test result 8135.

Each of the required conditions 850, which are check boxes provided for each item, specifies whether or not each item is a required condition. In this example, the user selects the check box for the item to be a required condition. Note that instead of check boxes, the required conditions 850 may be configured, for example, as a component (such as a slide bar) that allows the priority (degree of necessity) of the required condition to be continuously set. In that case, for example, in the candidate support institution selection process S708 and candidate supporter selection process S711 described below, it becomes possible to select candidate support institutions and candidates supporters while taking the above priority into consideration.

When the user operates the above items and the check boxes of the required conditions 811, sets the input field 818 for indicating whether or not they agree to the terms of use for personal information, and then operates the execute button 820, the supporter terminal 200 generates support recipient information based on the contents set on the support recipient information input screen 800, and transmits the generated support recipient information to the support institution server 300.

Returning to FIG. 7, the supporter terminal 200(1) then transmits the input supportee information to the support institution server 300(1) of the support institution 3(1) via the first communication network 51. The support institution server 300(1) receives the supportee information sent from the supporter terminal 200(1) (S702).

Then, the support organization server 300(1) transmits a matching request to the matching device 100 via the second communication network 52 together with the supportee information received from the supporter terminal 200(1) (S703).

When the matching device 100 receives the support recipient information and a matching request from the support organization server 300 (1), it requests support recipient information (external) about the support recipient from the external server 400 (S704). The request includes information that identifies the support recipient.

When the external server 400 receives the above request from the matching device 100, it searches for the supportee information (external) of the supportee, and transmits the searched supportee information (external) to the matching device 100 (S705).

Then, the matching device 100 requests support agency information from the support agency servers 300(1)-(n) of each support agency 3(1)-(n) via the second communication network 52 (S706). Upon receiving the request, the support agency servers 300(1)-(n) of each support agency 3(1)-(n) transmit the support agency information managed therein to the matching device 100 (S707).

When the matching device 100 receives the support agency information from the support agency servers 300(1)-(n) of each support agency 3(1)-(n), it then executes a process for selecting support agency candidates (hereinafter referred to as the "support agency candidate selection process S708") to select the support agency candidates.

Figure 9 is a flowchart explaining the details of the support agency candidate selection process S708 in Figure 7. Below, the support agency candidate selection process S708 will be explained with reference to this figure.

First, the matching device 100 selects support agency candidates by comparing the essential conditions among the supporter candidate selection conditions of the support recipient information received from the support agency server 300 with the support agency information 311 (S901). For example, in the support recipient information input screen 800 of Fig. 8, the address 814 and the care level 815 are set as essential conditions, so the matching device 100 selects, as support agency candidates, support agencies 3 whose address set in the address 814 is close to the support agency 3 (for example, within a preset distance) and which can handle the care level set in the care level 815.

If no candidate support organization is selected in S901 (S902: NO), the process proceeds to S905, and the matching device 100 outputs error information (no applicable support organization 3) and ends the matching process S700. On the other hand, if a candidate support organization is selected (S902: YES), the process proceeds to S903.

If a candidate support institution is not selected (S902: NO), in order to allow the user to respond flexibly, for example, the matching system 1 may provide a user interface for changing (relaxing, etc.) the conditions (support recipient information) of the support recipient 2, and execute the candidate support institution selection process S708 again based on the changed conditions. Also, if a candidate support institution is not selected (S902: NO), the matching system 1 may present information to the support institution 3 or the person seeking advice that it is difficult to select a supporter 4 or to encourage the user to cancel the selection.

In S903, the matching device 100 determines the similarity between the support recipient information and the support agency information (an index showing the degree to which the attributes of the support agency 3 are suitable for supporting the support recipient 2, hereinafter referred to as "support agency similarity") based on conditions other than the essential conditions among the support candidate selection conditions. For example, in the example of FIG. 8, the matching device 100 increases the support agency similarity for the support agency 3 that can handle "walking" selected in the support required item 816. Note that the method of calculating the support agency similarity is not necessarily limited, and for example, the degree of compatibility between the contents of each corresponding item of the support recipient information and the support agency information may be determined by cosine similarity or the like.

Next, the matching device 100 selects a predetermined number of support organizations 3 as candidate support organizations in descending order of support organization similarity (S904). Note that, in order to be able to respond to individual needs at the site, for example, a user interface for setting the above-mentioned predetermined number may be provided in one of the components of the matching system 1.

Returning to FIG. 7, the matching device 100 then requests supporter information from the support institution server 300 of the support institution candidate selected in the support institution candidate selection process S708 via the second communication network 52 (S709). Upon receiving the request, the support institution server 300 transmits the supporter information to the matching device 100 (S710).

In this way, when selecting supporter candidates for the supportee in the supportee information received in S703, the matching device 100 selects support agency candidates in advance and requests supporter information only from the selected support agency candidates. This makes it possible to prevent an unnecessarily large amount of supporter information (including personal information) from being sent from the support agency 3 to the matching information provider 6.

When the matching device 100 receives support institution information from the support institution server 300 of the candidate support institution, it executes a process for selecting candidate supporters (hereinafter referred to as the "candidate supporter selection process S711") and selects candidate supporters.

Figure 10 is a flowchart explaining the details of the supporter candidate selection process S711 in Figure 7. Below, the supporter candidate selection process S711 will be explained with reference to this figure.

First, the matching device 100 selects supporter candidates by comparing the essential conditions among the supporter candidate selection conditions of the support recipient information received from the support organization server 300 with the supporter information 312 (S1011). For example, in the example of Fig. 8, the care level 815 is set as the essential condition, so the matching device 100 selects the supporter 4 who can handle the care level set in the care level 815 as the supporter candidate.

If no supporter candidate is selected in S1011 (S1012: NO), processing proceeds to S1012, and the matching device 100 outputs error information (no corresponding supporter 4) and ends the matching processing S700. On the other hand, if a supporter candidate is selected (S1012: YES), processing proceeds to S1013.

In addition, in order to allow the user to respond flexibly when a supporter candidate is not selected (S1012: NO), for example, the matching system 1 may provide a user interface for changing (relaxing, etc.) the conditions (supportee information) of the supportee 2, and execute the support agency candidate selection process S708 again based on the changed conditions. Also, in the case where a support agency candidate is not selected (S902: NO), the matching system 1 may present information to the support agency 3 or the person seeking advice that it is difficult to select a supporter 4 or to encourage the user to cancel the selection.

In S1013, the matching device 100 determines the similarity between the supported person information and the supporter information (an index showing the degree to which the attributes of the supporter 4 are suitable for supporting the supported person 2, hereinafter referred to as "supporter similarity") based on conditions other than the essential conditions among the supporter candidate selection conditions. For example, in the example of FIG. 8, the matching device 100 determines the similarity between the numerical values of each of the items "extroversion," "agreeableness," and "conscientiousness" in the personality test result 817 and the numerical values stored in personality 3125 of the supporter information 312 as the supporter similarity. Note that the method of calculating the support organization similarity is not necessarily limited, and for example, the degree of compatibility of the contents of each corresponding item of the supported person information and the supporter information may be determined by cosine similarity or the like.

Next, the matching device 100 selects supporter candidates by comprehensively evaluating the support organization similarity and the supporter similarity (S1014). For example, the matching device 100 selects a predetermined number (one or more) of supporters 4 as supporter candidates in descending order of the total value of the support organization similarity and the supporter similarity. Note that, for example, a user interface for setting the above-mentioned predetermined number may be provided in one of the components of the matching system 1.

Returning to FIG. 7, the matching device 100 then transmits the supporter candidates selected in the supporter candidate selection process S711 (information about the selected supporter candidates) to the support institution server 300 (1) (S712).

When the support organization server 300 (1) receives the supporter candidates from the matching device 100, it transmits the received supporter candidates to the supporter terminal 200 (1) via the first communication network 51 (S713).

When the supporter terminal 200 (1) receives the supporter candidates from the support institution server 300 (1), it displays a screen (hereinafter referred to as the "supporter selection screen 1100") that prompts the user to select a supporter 4 from the received supporter candidates, and accepts the selection of a supporter 4 from the user (S714).

Figure 11 is an example of a supporter selection screen 1100 displayed by the supporter terminal 200 (1) in S714 of Figure 7. The supporter selection screen 1100 is, for example, a screen in the form of a web page displayed by a web browser.

As shown in the figure, the illustrated supporter selection screen 1100 has a display field 1110 for displaying supporter candidate selection conditions and a display field 1120 for displaying supporter candidates.
A selection result send button 1130 is provided.

In addition, if no support institution candidate is selected in S901 of the support institution candidate selection process S708 in FIG. 9 (S902: NO), or if no supporter candidate is selected in S1011 in FIG. 10 (S1012: NO), the display field 1120 for the supporter candidate will display, for example, error information (no corresponding support institution 3 or supporter 4), information indicating that it is difficult to select a supporter 4, or information urging the user to cancel the selection.

The display field 1110 for the supporter candidate selection conditions displays the contents of the supporter candidate selection conditions used to select the support institution candidates and supporter candidates in S708. More specifically, the item 1111 column displays the item names of the supporter candidate selection conditions, the content 1112 column displays the contents corresponding to each of the items 1111, and the required conditions 1113 column displays information indicating whether each of the items 1111 is a required condition (in this example, "YES" if it is a required condition, and "NO" if it is not a required condition).

The user (the person seeking advice or the person accepting the consultation at the support institution 3 (supporter 4, etc.)) selects a supporter 4 in the supporter candidate display field 1120 while checking the contents of the supporter candidate selection conditions display field 1110. In the exemplary supporter candidate display field 1120, information on the supporter 4 selected in the supporter candidate selection process S711 is displayed in order of highest evaluation (e.g., evaluation obtained by comprehensively judging support institution similarity and supporter similarity). The user selects a suitable supporter candidate by operating the supporter candidate selection field 1121 (checking the check button). The priority order column 1122 in the supporter candidate display field 1120 displays the priority order of the above evaluation. The support institution name 1123 displays the name of the support institution 3 to which the supporter 4 belongs. The supporter 1124 displays the name of the supporter.

After the user selects a supporter candidate, the supporter selection results are sent by operating the send selection results button 1130.

Returning to FIG. 7, the supporter terminal 200(1) then transmits information indicating the supporter selected by the user (hereinafter referred to as the "supporter selection result") to the support organization server 300(1) (S715).

When the support organization server 300(1) receives the supporter selection results from the supporter terminal 200(1), it transmits the received supporter selection results to the matching device 100 via the second communication network 52 (S716).

When the matching device 100 receives the supporter selection result from the support organization server 300(1), it identifies the support organization 3(x) to which the supporter 4 specified in the supporter selection result belongs, and transmits information indicating that the supporter 4 has been selected, i.e., a supporter selection notification, to the support organization server 300(x) of the identified support organization 3(x) via the second communication network 52 (S717).

When the support organization server 300(x) receives the supporter selection notification from the matching device 100, it transmits the contents of the supporter selection notification to the supporter terminal 200(x) of the supporter 4 identified from the information (S718).

When the supporter terminal 200(x) receives the contents of the supporter selection notification from the support organization server 300(x), it presents (e.g. displays) the contents of the received supporter selection notification to the user. The corresponding supporter 4 refers to the above information via the supporter terminal 200(x) and notifies the support organization 3 that has accepted the consultation about the supportee 2, for example, through the support organization 3 to which the supporter 4 belongs, of the availability of support for the supportee 2.

Figure 12 shows an example of a screen (hereinafter referred to as the "supporter selection notification screen 1200") that is displayed by the supporter terminal 200 (x) when presenting the above. The supporter selection notification screen 1200 is, for example, a screen in the form of a web page that is displayed by a web browser.

As shown in the figure, the supporter selection notification screen 1200 has a display field 1210 for information about the supportee, a Available button 1230, and an Unavailable button 1240. Information about the target supportee 2 is displayed in the display field 1210 for information about the supportee. In this example, information that can identify the supportee 2 (such as name and full address) is omitted. If the supporter 4 is available, he/she operates the Available button 1230, and if he/she is not available, he/she operates the Unavailable button 1240. The content of the operation performed by the supporter 4 is notified to the support organization 3 that has accepted the consultation about the supportee 2, for example, via the first communication network 51 and the second communication network 52.

As described above in detail, according to the matching system 1 of this embodiment, suitable candidates for supporters 4 who are suitable to support the support recipient 2 are automatically selected. Therefore, the support institution 3 can improve the efficiency of the selection work of the supporter 4, which was previously performed based on experience. In addition, in the first stage, the matching system 1 first selects support institution candidates based on the support recipient information and the support institution information to narrow down the target support institutions 3, and then, in the second stage, transmits only the supporter information of the selected support institution candidates to the matching device 100, so that the amount of calculation for the support institutions 3 excluded in the first stage is reduced and supporter candidates can be selected efficiently. In addition, since the matching system 1 requests supporter information only from the selected support institution candidates, it is possible to prevent personal information from being unnecessarily transmitted from the support institution 3 to the matching information provider 6.

[Second embodiment]
In the matching system 1 of the first embodiment, the support institution 3 that accepted a consultation from a person seeking advice inputs information about the person supported into the supporter terminal 200, and provides the inputted content to the matching device 100 (through a supporter 4 at the consultation desk of the support institution 3). In contrast, in the matching system 1 of the second embodiment, the person seeking advice inputs information about the person supported by operating, for example, an information processing device (personal computer, smartphone, tablet, etc., hereinafter referred to as "consultant terminal 600") owned by the person seeking advice, and provides the information about the person supported to the matching device 100 from the client terminal 600 via a second communication network 52 such as the Internet.

According to the matching system 1 of the second embodiment, the person seeking advice can provide information about the person being supported 2 from home without visiting the support institution 3, and can efficiently select an appropriate supporter 4 suitable for providing support to the person being supported 2. The screen on which the person seeking advice inputs the information about the person being supported may be provided, for example, by a web server operated by the matching information provider 6, the support institution 3, etc.

The basic configuration of the matching system 1 of the second embodiment is the same as that of the first embodiment. Below, the matching system 1 of the second embodiment will be described, focusing on the differences from the first embodiment.

Figure 13 is a diagram showing a schematic configuration of a matching system 1 of the second embodiment. As shown in the figure, the matching system 1 of the second embodiment includes one or more client terminals 600 communicably connected to the second communication network 52.

14 is a block diagram for explaining main functions of the client terminal 600. As shown in the figure, the client terminal 600 includes a storage unit 610, a support recipient information receiving unit 620, and a support recipient information transmitting unit 625.

The storage unit 210 stores support recipient information 611. The support recipient information 611 includes support recipient information received from the client.

The support recipient information receiving unit 620 receives support recipient information from the client. The support recipient information received by the support recipient information receiving unit 620 is stored in the memory unit 610 as support recipient information 611.

The support recipient information sending unit 625 sends the support recipient information received from the client by the support recipient information receiving unit 620 to the matching device 100 via the second communication network 52.

Figure 15 shows an example of support recipient information 611. As shown in the figure, the example support recipient information 611 is composed of one record (entry) having items such as name 6111, consultation category 6112, address 6113, care level 6114, items of support required 6115, and personality 6116. Each of these items is the same as each item of the support recipient information 211 shown in Figure 5C.

Figure 16 is a sequence diagram for explaining a process (hereinafter referred to as "matching process S1600") in which the matching system 1 of the second embodiment searches for a suitable supporter 4 to support the supportee 2 when the supportee information is received from the client terminal 600, and generates matching information based on the search results. The matching process S1600 will be explained below with reference to the same figure.

As shown in the figure, first, the client terminal 600 (1) accepts input of supportee information for the supportee 2 from the client (S1601).

Next, the client terminal 600 (1) transmits a matching request to the matching device 100 via the second communication network 52 together with the support recipient information received from the client, and the matching device 100 receives the matching request together with the support recipient information (S1603).

Then, based on the received support recipient information, the matching device 100 performs the processes of acquiring support recipient information (external) from the external server 400 (S704 to S705), selecting candidate support organizations (S706 to S708), and selecting candidate supporters (S709 to S711), similar to the matching process S700 of the first embodiment shown in FIG. 7.

Next, the matching device 100 transmits information about the selected supporter candidates to the client terminal 600 (1) via the second communication network 52 (S1612).

When the client terminal 600 (1) receives the supporter candidates from the support organization server 300 (1), it displays a screen (for example, the "supporter selection screen 1100" shown in FIG. 11) that prompts the client to select a supporter 4 from the received supporter candidates, and accepts the selection of a supporter 4 from the client (S1614). Note that in order to prevent unnecessary disclosure of personal information of the supporter 4, the supporter selection screen 1100 is not to include any information that can identify the supporter 4 (such as name or full address).

Next, the client terminal 600(1) transmits information indicating the supporter 4 selected by the client (supporter selection result) to the matching device 100 via the second communication network 52 (S1616).

In the above example, the client selects the supporter 4 from the supporter candidates, but similar to the first embodiment, the support institution 3 may select the supporter 4 from the supporter candidates.

Then, based on the received supporter selection result, the matching device 100 performs a process (S717 to S718) of notifying the support organization (x) of the supporter selection notification, similar to the matching process S700 of the first embodiment shown in FIG. 7.

As described above, in the matching system 1 of the second embodiment, the information on the person being supported is input on the side of the person seeking advice, so the person seeking advice can provide information on the person being supported 2 from home without going through a person at the consultation desk of the support institution 3 (such as the supporter 4) and without having to go to the support institution 3. This also reduces the burden on the support institution 3 in terms of consultation reception work. Furthermore, the matching system 1 of the second embodiment can provide a mechanism for the person seeking advice to select the supporter 4 from among supporter candidates.

Although the embodiments have been described above, the present invention is not limited to the above-described embodiments, and includes various modified examples, and is not necessarily limited to those having all of the configurations described. It is also possible to replace part of the configuration of one embodiment with the configuration of another embodiment, or to add the configuration of another embodiment to the configuration of one embodiment. It is also possible to add, delete, or replace part of the configuration of each embodiment with other configurations.

1 Matching system, 2 Supportee, 3 Support organization, 4 Supporter, 6 Matching information provider, 7 Supportee information provider, 51 First communication network, 52 Second communication network, 100 Matching device, 110 Memory unit, 114 Supportee information (external), 120 Matching request receiving unit, 125 Information acquisition management unit, 130 Support organization candidate selection unit, 135 Supporter candidate selection unit, 140 Supporter candidate transmission unit, 145 Supporter candidate selection result reception unit, 150 Matching information transmission unit, 200 Supporter terminal, 210 Memory unit, 211
Support recipient information, 212 Supporter candidate information, 213 Supporter candidate selection result, 220 Support recipient information receiving unit, 225 Support recipient information transmitting unit, 230 Supporter candidate information receiving unit, 235
Supporter candidate selection reception unit, 240 Supporter candidate selection result transmission unit, 245 Supporter selection notification reception unit, 250 Supporter selection notification presentation unit, 300 Support organization server, 310 Storage unit, 311 Support organization information, 312 Supporter information, 313 Supporter candidate information, 314 Supporter candidate selection result, 315 Supporter selection notification, 320 Information management and provision unit, 325 Matching request transmission unit, 330 Supporter candidate information reception unit, 335 Supporter candidate information transmission unit, 340 Supporter candidate selection result reception unit, 345 Supporter candidate selection result transmission unit, 350 Supporter selection notification reception unit, 355 Supporter selection notification transmission unit, 600 Consultant terminal, S700 Matching process, S708 Support organization candidate selection process, S711 Supporter candidate selection process, 800 Supportee information input screen, 1100 Supporter selection screen, 1200 Supporter selection notification screen

Claims (15)

The information processing device includes a processor and a storage device.
Recipient information, which is information about the recipients who are the subject of support;
Support organization information, which is information regarding a support organization that supports the support recipient; and
Supporter information, which is information about supporters belonging to each of the support organizations;
Remember,
Executing a support institution candidate selection process to calculate an institution similarity between the support recipient and each of the support institutions based on the support recipient information and the support institution information of each of the support institutions, and to select a predetermined number of the support institutions as support institution candidates based on the institution similarity between each of the support institutions;
execute a supporter candidate selection process, which calculates a supporter similarity between the supportee and the supporter based on the supportee information of the supportee and the supporter information of each of the supporters belonging to the support institution candidate, and selects a predetermined number of the supporters as supporter candidates for the supportee based on the institution similarity and the supporter similarity;
outputting the selected supporter candidates;
Matching system. The matching system according to claim 1,
A support organization server which is an information processing device in each of the support organizations;
A matching device that is communicatively connected to each of the support organization servers;
Including,
The support organization server stores the support organization information of the support organization to which each of the users belongs,
The matching device includes:
receiving, from one of the support institution servers, the support recipient information of the support recipient accepted by the support institution to which the support institution server belongs;
receiving, from each of the support organization servers, the support organization information of the support organization to which each of the support organizations belongs;
selecting the support institution candidates by executing the support institution candidate selection process based on the support recipient information and the support institution information;
receiving the supporter information from the support organization to which the support organization candidate belongs;
selecting the supporter candidates by executing the supporter candidate selection process based on the supportee information and the received supporter information;
Transmitting the selected supporter candidates to the support organization server that transmitted the support recipient information;
The support organization server receives and outputs the supporter candidates.
Matching system. The matching system according to claim 2,
The support organization server that has transmitted the supportee information transmits information indicating the supporter selected by the user from among the supporter candidates to the matching device.
Matching system. The matching system according to claim 2,
The matching device includes:
A communication-capable connection is provided with an external server that is an information processing device that provides support recipient information (external), which is information regarding the support recipient;
Receive the support recipient information (external) of the support recipient from the external server, and use the received support recipient information (external) as the support recipient information in the support institution candidate selection process or the supporter candidate selection process.
Matching system. The matching system according to claim 1,
A support organization server which is an information processing device in each of the support organizations;
A matching device that is communicatively connected to each of the support organization servers;
Including,
The support organization server stores the support organization information of the support organization to which each of the users belongs,
The matching device includes:
receiving the supportee information of the supportee from a client terminal which is an information processing device operated by the client and which is communicably connected;
receiving, from each of the support organization servers, the support organization information of the support organization to which each of the support organizations belongs;
selecting the support institution candidates by executing the support institution candidate selection process based on the support recipient information and the support institution information;
receiving the supporter information from the support organization to which the support organization candidate belongs;
selecting the supporter candidates by executing the supporter candidate selection process based on the supportee information and the received supporter information;
Transmitting the selected supporter candidates to the client terminal;
The counselor terminal receives and outputs the supporter candidate.
Matching system. The matching system according to claim 5,
the counselor terminal transmits information indicating the supporter selected by the user from the supporter candidates to the matching device;
Matching system. The matching system according to claim 5,
The matching device includes:
A communication-capable connection is provided with an external server that is an information processing device that provides support recipient information (external), which is information regarding the support recipient;
Receive the support recipient information (external) of the support recipient from the external server, and use the received support recipient information (external) as the support recipient information in the support institution candidate selection process or the supporter candidate selection process.
Matching system. The matching system according to claim 1,
presenting a screen for receiving the support recipient information to a user to acquire the support recipient information;
The screen has a setting field for information to be considered when calculating the institution similarity or the supporter similarity, and a setting field for the priority of each of the information,
determining the institution similarity or the supporter similarity in consideration of the priority set for each of the pieces of information;
Matching system. The matching system according to claim 1,
providing a user interface for changing the content of the support recipient information when the support organization candidate cannot be generated;
re-executing the support institution candidate selection process based on the support recipient information changed through the user interface;
Matching system. The matching system according to claim 1,
providing a user interface for changing the content of the supportee information when the supporter candidate cannot be generated;
re-executing the supporter candidate selection process based on the supportee information changed through the user interface;
Matching system. A matching system configured using an information processing device having a processor and a storage device,
Recipient information, which is information about the recipients who are the subject of support;
Support organization information, which is information regarding a support organization that supports the support recipient; and
Supporter information, which is information about supporters belonging to each of the support organizations;
storing the
A step of executing a support institution candidate selection process, which calculates an institution similarity between the support recipient and each of the support institutions based on the support recipient information and the support institution information of each of the support institutions, and selects a predetermined number of the support institutions as support institution candidates based on the institution similarity between each of the support institutions;
A step of executing a supporter candidate selection process, which calculates a supporter similarity between the supportee and the supporter based on the supportee information of the supportee and the supporter information of each of the supporters belonging to the support institution candidate, and selects a predetermined number of the supporters as supporter candidates for the supportee based on the institution similarity and the supporter similarity;
A step of outputting the selected supporter candidates;
The matching method to perform. A matching method according to claim 11, comprising:
The matching system includes:
A support organization server which is an information processing device in each of the support organizations;
A matching device that is communicatively connected to each of the support organization servers;
Including,
The support organization server stores the support organization information of the support organization to which each of the users belongs;
The matching device,
receiving, from one of the support institution servers, the support recipient information of the support recipient accepted by the support institution to which the support institution server belongs;
receiving, from each of the support organization servers, the support organization information of the support organization to which each of the support organizations belongs;
selecting the support institution candidates by executing the support institution candidate selection process based on the support recipient information and the support institution information;
receiving the supporter information from the support organization to which the support organization candidate belongs;
selecting the supporter candidates by executing the supporter candidate selection process based on the supportee information and the received supporter information;
A step of transmitting the selected supporter candidates to the support organization server that transmitted the support recipient information;
The support organization server receives and outputs the supporter candidates;
A matching method including: A matching method according to claim 12, comprising the steps of:
The matching method further comprises a step in which the support organization server that has transmitted the supportee information transmits to the matching device information indicating the supporter selected by the user from among the supporter candidates. A matching method according to claim 12, comprising the steps of:
The matching device is communicably connected to an external server which is an information processing device that provides support recipient information (external) which is information about the support recipient;
A matching method in which the matching device further executes a step of receiving the supported person information (external) of the supported person from the external server, and using the received supported person information (external) as the supported person information in the support institution candidate selection process or the supporter candidate selection process. A matching method according to claim 11, comprising:
The matching system includes:
A support organization server which is an information processing device in each of the support organizations;
A matching device that is communicatively connected to each of the support organization servers;
Including,
The support organization server stores the support organization information of the support organization to which each of the users belongs;
The matching device,
receiving the supportee information of the supportee from a client terminal which is an information processing device operated by the client and which is communicably connected;
receiving, from each of the support organization servers, the support organization information of the support organization to which each of the support organizations belongs;
selecting the support institution candidates by executing the support institution candidate selection process based on the support recipient information and the support institution information;
receiving the supporter information from the support organization to which the support organization candidate belongs;
selecting the supporter candidates by executing the supporter candidate selection process based on the supportee information and the received supporter information;
transmitting the selected supporter candidates to the client terminal;
a step of the client terminal receiving and outputting the supporter candidate;
A matching method including:

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