JP7600648B2 - Notification management device, notification management method, and program - Google Patents

Description

The present invention relates to a notification management device, a notification management method, and a program.

Electronic notification services that notify customers online have become available as a means for companies to notify customers of information such as new product introductions. Patent Document 1 discloses a technology for sending electronic notifications to addresses that are likely to be seen by customers immediately when notifying them.

JP 2007-241732 A

On the other hand, there are still delivery notifications that are sent by delivering a printed copy. In order to switch from delivery notifications to electronic notifications, it is necessary to obtain the address for the electronic notification from the customer, and delivery notifications must be continued for customers for whom it is not possible to obtain the address, or for customers for whom it is unclear whether the previously obtained address is currently valid. However, delivery notifications incur costs such as printing and delivery fees compared to electronic notifications. For this reason, it is desirable to guide customers who currently receive delivery notifications to electronic notifications as the means of notification.

The present invention was made in consideration of these circumstances, and its purpose is to provide a notification management device, notification management method, and program that can shift the notification method when notifying customers from delivery notifications that notify customers by delivering printed matter to electronic notifications that notify customers online.

In order to solve the above-mentioned problems, the present invention is a notification management device comprising: a memory unit that stores a notification flag set with a delivery notification for delivering a printed matter or an electronic notification for notifying information online as a notification means for notifying a customer of information; and a notification control unit that issues the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is issued, controls so that a printed matter indicating procedure information used for a change procedure for changing the notification means for the customer to the electronic notification is delivered, and when the change procedure is carried out using the procedure information, changes the notification flag from the delivery notification to the electronic notification , wherein the electronic notification is a notification that sends a message addressed to the customer's mobile phone number via a message application provided by a mobile carrier, and the notification control unit changes the notification flag from the electronic notification to the delivery notification according to a result of determining whether or not the mobile phone number of the customer registered as the destination in the electronic notification is likely to be a mobile phone number of someone other than the customer when the notification flag is set to the electronic notification .

The present invention also provides a method for providing information to a customer, comprising: a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for providing information to the customer; and a notification control unit for performing the delivery notification or the electronic notification addressed to the customer in accordance with the notification flag, controlling the delivery of a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification when the delivery notification is performed, and changing the notification flag from the delivery notification to the electronic notification when the change procedure is performed using the procedure information, wherein the electronic notification is a notification that sends a message addressed to the mobile phone number of the customer via a message application provided by a mobile carrier, and the notification control unit controls the delivery notification or the electronic notification to be sent via the message application when the delivery notification is performed. and when the notification flag is set to the delivery notification in accordance with a result of determining whether or not the mobile phone number of the customer registered as a destination in the electronic notification is a mobile phone number of a person other than the customer, the notification management device compares a new number that is the destination of the message with an acquired number that is the registered mobile phone number of the customer in response to the message including the second code information being sent in the specific content, and when the new number and the acquired number match, changes the notification flag from the delivery notification to the electronic notification and sets the acquired number to the mobile phone number of the customer .

The present invention also provides a method for providing information to a customer, comprising: a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for providing information to the customer; and a notification control unit for performing the delivery notification or the electronic notification addressed to the customer in accordance with the notification flag, and for controlling the delivery of a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification when the delivery notification is performed, and for changing the notification flag from the delivery notification to the electronic notification when the change procedure is performed using the procedure information, wherein the electronic notification is a notification that sends a message addressed to the mobile phone number of the customer via a message application provided by a mobile carrier, and the notification control unit for controlling the delivery notification to be sent via a first code indicating a link to a specific site on a network when the delivery notification is performed. and controls the delivery of a printed matter showing the customer's identification information and second code information associated with the customer's identification information, the specific site is set to display a screen requesting the customer to enter the second code information and the customer's mobile phone number, and when the second code information and the mobile phone number are entered at the specific site, the device determines whether or not there is an error in the entered mobile phone number by sending an electronic notification to the entered mobile phone number, and changes the notification flag from the delivery notification to the electronic notification depending on the determination result, and when the notification flag is set to the electronic notification, changes the notification flag from the electronic notification to the delivery notification depending on the result of the determination whether or not there is a possibility that the customer's mobile phone number registered as the destination in the electronic notification is a mobile phone number of someone other than the customer .

The present invention also provides a method for providing information to a customer, comprising: a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for providing information to the customer; and a notification control unit for performing control so that the delivery notification or the electronic notification addressed to the customer is delivered in accordance with the notification flag, and when the delivery notification is performed, a printed matter indicating procedure information used for a change procedure for changing the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, the notification flag is changed from the delivery notification to the electronic notification, and the electronic notification is a message sent to the mobile phone number of the customer via a message application provided by a mobile carrier. When the delivery notification is made, the notification control unit controls to deliver a printed matter indicating first code information indicating a link to specific content in the message application to send a message, and second code information associated with the customer's identification information, and when a message including the second code information is sent in the specific content, the notification flag is changed from the delivery notification to the electronic notification , and when the notification flag is set to the electronic notification, the notification flag is changed from the electronic notification to the delivery notification depending on the result of determining whether or not there is a possibility that the customer's mobile phone number registered as the destination in the electronic notification is a mobile phone number of someone other than the customer.

In addition, in order to solve the above-mentioned problems, the present invention provides a notification management method performed by a notification management device having a memory unit that stores a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying a customer of information, in which a notification control unit issues the delivery notification or the electronic notification addressed to the customer in accordance with the notification flag, and when the delivery notification is issued, controls so that a printed matter indicating procedure information used for a change procedure for changing the notification means for the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, the notification flag is changed from the delivery notification to the electronic notification, and the electronic notification is a notification that sends a message addressed to the customer's mobile phone number via a message application provided by a mobile carrier, and the notification control unit changes the notification flag from the electronic notification to the delivery notification in accordance with a result of determining whether or not there is a possibility that the mobile phone number of the customer registered as the destination in the electronic notification is a mobile phone number of someone other than the customer when the notification flag is set to the electronic notification .

In order to solve the above-mentioned problems, the present invention is a program for causing a computer to operate as the notification management device described above, and for causing the computer to function as each unit of the notification management device.

According to the present invention, the means of notification when notifying customers can be shifted from delivery notifications, which notify customers by delivering printed materials, to electronic notifications, which notify customers online.

1 is a block diagram showing an example of the configuration of a notification management system 1 to which a notification management device 10 according to an embodiment is applied. FIG. 2 is a diagram showing an example of the configuration of customer information 120 according to the embodiment. FIG. 2 is a diagram showing an example of a delivery item H according to an embodiment. FIG. 11 is a diagram showing an example of a procedure site displayed on a display unit 24 according to the embodiment. 1 is a diagram showing an example of a talk room of a calling application displayed on a display unit 24 according to an embodiment. FIG. 1 is a flowchart illustrating an operation of the notification management device 10 according to an embodiment.

One embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an example configuration of a notification management system 1 to which a notification management device 10 according to an embodiment is applied. The notification management system 1 includes, for example, a notification management device 10, a customer terminal 20, and a mobile carrier server 30. The notification management device 10, the customer terminal 20, and the mobile carrier server 30 are communicatively connected via a communication network NW. Note that the notification management system 1 may be configured to include multiple customer terminals 20.

The notification management device 10 is a computer device that manages notifications to customers. The notification management device 10 is, for example, a server device or a PC. In the following, the notification management device 10 receives a request from a company, for example, and notifies the customer of information about the company's products and services, or information such as delivery notes and itemized statements about products purchased by the customer or services used by the customer.

The notification management device 10 includes, for example, a communication unit 11, a memory unit 12, a notification request acquisition unit 13, a notification control unit 14, and a device control unit 15. The communication unit 11 communicates with the customer terminal 20 and the mobile carrier server 30.

The storage unit 12 is configured with a storage medium, such as a hard disk drive (HDD), flash memory, electrically erasable programmable read only memory (EEPROM), random access read/write memory (RAM), read only memory (ROM), or any combination of these storage media. The storage unit 12 stores programs for executing various processes of the notification management device 10, and temporary data used when performing various processes.

The storage unit 12 stores, for example, customer information 120. The customer information 120 is information about a customer. The customer information 120 includes at least a notification flag. The notification flag is information indicating the means of notification to the customer, and is information in which either a delivery notification or an electronic notification is set. A delivery notification is a notification sent by delivering a printed matter addressed to the customer's address. An electronic notification is a notification sent by sending information to the customer online.

In the following explanation, an example will be given in which the electronic notification is a calling application program (hereafter referred to as a calling app) provided by a mobile carrier (mobile phone operator). A calling app allows messages to be sent and received using a mobile phone number as the destination, and can, for example, send and receive text, photos, still images, and video images. A calling app is an example of a "messaging app."

However, this is not limited to the above, and electronic notification may be at least a notification by sending information online to the customer. For example, electronic notification may be a notification sent and received using functions such as RCS (Rich Communication Services), SMS (Short Message Service), MMS (Multimedia Messaging Service), SNS (Social Networking Service), e-mail, etc.

The notification request acquisition unit 13 acquires a notification request from the company. The notification request is a request to notify a customer, and is information indicating, for example, the destination and notification content. The notification request acquisition unit 13 acquires, for example, a notification request sent to the notification management device 10 from a server device (not shown) operated by the company. The notification request acquisition unit 13 outputs the acquired notification request to the notification control unit 14.

The notification control unit 14 controls notifications to customers. The notification control unit 14 acquires a notification request from the notification request acquisition unit 13. The notification control unit 14 identifies a customer to be notified based on the notification request. The notification control unit 14 refers to the storage unit 12 and acquires the setting of a notification flag in the customer information 120 of the customer to be notified.
The notification control unit 14 arranges for the delivery of printed matter to the customer for whom the delivery notification has been set, to the customer's address, according to the setting of the notification flag. Specifically, the notification control unit 14 controls the delivery of printed matter. For example, the notification control unit 14 sets a setting value (e.g., 1) indicating that delivery is to be arranged in the delivery flag, and stores the setting value in the storage unit 12. The delivery flag here is a flag indicating whether or not delivery is to be arranged. Then, the notification control unit 14 notifies the operator's terminal of delivery instruction information for notifications for which a setting value (e.g., 1) indicating that delivery is to be arranged is set in the delivery flag. The delivery instruction information is information instructing delivery, and is, for example, information indicating the address and name of the delivery destination, the contents of the delivery, the delivery date and time, etc.
Alternatively, the notification control unit 14 may display information to the effect that the printed matter will be delivered on a management program that manages delivery arrangements, instead of notifying the operator of the delivery instruction information on the terminal of the operator. In this case, the operator visually checks the content displayed on the management program and makes arrangements for delivery according to the displayed content.
For a customer for whom electronic notification has been set, the notification control unit 14 creates a message addressed to the customer's telephone number, and sends the created message using a calling application.

When delivering a printed matter to a customer for whom a delivery notification has been set, the notification control unit 14 guides the customer to change the notification method from a delivery notification to an electronic notification. Specifically, a printed matter showing a guide to change from a delivery notification to an electronic notification and the information necessary for the change procedure is delivered together with the notification content requested by the company. The specific method by which the notification control unit 14 guides the customer to change from a delivery notification to an electronic notification will be explained in detail later.

The device control unit 15 has overall control over the notification management device 10. For example, when the communication unit 11 receives a communication request from a company, the device control unit 15 outputs the communication request to the notification request acquisition unit 13. The device control unit 15 sends a message created by the notification control unit 14 and addressed to the customer's telephone number via the communication unit 11.

The customer terminal 20 is a customer's computer device. The customer terminal 20 is, for example, a smartphone, a tablet terminal, a mobile phone, a PC, etc. The customer terminal 20 includes, for example, a communication unit 21, a memory unit 22, a control unit 23, and a display unit 24. The communication unit 21 communicates with the notification management device 10. The memory unit 22 stores programs for executing various processes of the customer terminal 20, and temporary data used when performing various processes. The memory unit 22 stores a program related to a calling app. The display unit 24 is a display that displays images according to the control of the control unit 23.

The control unit 23 controls the customer terminal 20. For example, when the control unit 23 receives a message addressed to the customer terminal 20 from the notification management device 10, the control unit 23 causes the display unit 24 to display a pop-up display indicating that the notification has been received. For example, when the pop-up display is touched, the control unit 23 launches a calling app, displays a talk room (content) in which messages are exchanged in the launched calling app on the display unit 24, and displays the received message in the talk room.

The mobile carrier server 30 is a computer device that provides communication and telephone service via mobile phones. The mobile carrier server 30 is a server device, PC, etc. operated by the mobile carrier (mobile phone operator) with which the customer has a contract. The mobile carrier server 30 manages the mobile phone numbers of subscribers who have contracts with the mobile carrier, and periodically (e.g., once a day) acquires and stores, for example, newly contracted mobile phone numbers and canceled mobile phone numbers.

The mobile carrier server 30 also performs an erroneous transmission determination. The erroneous transmission determination is performed to inform the notification source that there is a possibility that a message sent using a calling app will not be sent to the intended notification destination. When the notification management device 10 sends a message addressed to a customer's mobile phone number, the mobile carrier server 30 determines, for example, whether the destination number is a newly contracted number recently (e.g., within the past month).

If the message destination number is a newly contracted number, it is possible that the customer's mobile phone number has been cancelled, and that the number has recently been assigned to someone other than the customer. In this case, if a message is sent to a number registered in customer information 120, the message may be sent by mistake (mis-sent) to someone other than the customer. For this reason, if the message destination number is a newly contracted number, the mobile carrier server 30 informs the notification management device 10 that there is a possibility of a mis-sent message, and asks whether to continue with the message or to cancel the sending of the message.

Figure 2 is a diagram showing an example of the configuration of customer information 120 according to an embodiment. Customer information 120 is created for each customer. Customer information 120 includes items such as a customer ID, a notification flag, and a destination. The customer ID is identification information that uniquely identifies a customer. The notification flag is information that indicates the notification means for the customer identified by the customer ID, and is information that indicates either a delivery notification or an electronic notification. The destination is information that indicates the destination when notifying information to the customer identified by the customer ID. In the example of this figure, a notification flag of 0 (zero) indicates that a delivery notification has been set. Also, a notification flag of 1 indicates that an electronic notification has been set.

Here, specific methods for inviting the customer to change from a delivery notice to an electronic notice will be described with reference to Figs. 3 to 5. Fig. 3 is a diagram showing an example of delivery item H according to an embodiment. Delivery item H is a printed matter that is delivered when informing a customer of delivery in order to inviting the customer to change from a delivery notice to an electronic notice from the next notice onwards. In the example shown in this figure, delivery item H shows text T, a two-dimensional code C, and a procedure code U.

The text T includes a message recommending the customer to change from delivery notification to electronic notification, along with instructions on how to carry out the change procedure. Information regarding the change procedure is embedded in the two-dimensional code C. The procedure code U indicates a character string (including numbers, symbols, etc.) that the customer will need when carrying out the change procedure. The procedure code U is associated with the customer's identification information (for example, the customer ID in the customer information 120).

In the example shown in this figure, the two-dimensional code C and the procedure code U are shown separately, but this is not limiting. Information regarding the change procedure and the character string in the procedure code U may both be embedded in the two-dimensional code C. In this case, the procedure code U is not written on the delivery H.

Below, we will explain two methods, (Guidance method 1) and (Guidance method 2), which correspond to the information embedded in the two-dimensional code C in Figure 3.

(Induction method 1)
This method is based on the premise that the two-dimensional code C in FIG. 3 is embedded with a uniform resource locator (URL) of a procedure site (an example of a "specific site") where the change procedure can be carried out.

The notification management device 10 delivers a delivery H to a customer, as shown in the example of FIG. 3. The customer receives the delivery H, reads the text T, and if he or she decides to carry out the change procedure to change the delivery notification to an electronic notification, he or she captures an image of the two-dimensional code C, for example, using a camera (not shown) of the customer terminal 20, and reads the two-dimensional code C. In this case, the customer terminal 20 obtains the URL embedded in the two-dimensional code C from the image, and displays the procedure site on the display unit 24 by accessing the obtained URL.

Figure 4 is a diagram showing an example of a procedure site displayed on the display unit 24 according to the embodiment. Figure 4 shows an example of a procedure site that is displayed when, for example, the URL embedded in the two-dimensional code C shown in Figure 3 is accessed. In the example shown in this figure, input boxes B1 and B2 are shown on the procedure site. Input box B1 is an input field for inputting a procedure code. Input box B2 is an input field for inputting a mobile phone number.

At a procedure site such as the example shown in Figure 4, the customer enters the procedure code U printed on the delivery H into input box B1. The customer also enters the customer's mobile phone number into input box B2. The customer checks that the information they entered is correct, and if it is correct, touches the registration button. When the registration button is operated, the information entered into input box B1 is notified from the procedure site to the notification management device 10.

When both the URL of the procedure site and the character string in the procedure code U are embedded in the two-dimensional code C, the customer terminal 20 may display the procedure site with the procedure code entered in the input box B1. In this case, the customer can be saved the trouble of having to enter the procedure code U in the input box B1.

The notification management device 10 checks whether the number reported by the customer via the procedure site is correct based on the contents received from the procedure site. Specifically, the notification management device 10 determines whether the number reported via the procedure site is correct. For example, the notification management device 10 identifies the customer based on the procedure code U entered in the input box B1, and generates a passcode for number confirmation (hereinafter, referred to as a confirmation code). The notification management device 10 notifies the confirmation code to the mobile phone number entered in the input box B2. Here, the means for notifying the confirmation code is an electronic notification using the mobile phone number, such as SMS or RCS.
The notification management device 10 also displays a field for inputting a confirmation code on the procedure site. In this case, the notification management device 10 may display a message such as "A confirmation code has been sent to the entered mobile phone number. Please enter the confirmation code" together with the field for inputting the confirmation code.
The customer inputs the confirmation code notified by SMS or the like into an input field displayed on the procedure site. As a result, the confirmation code entered into the input field is notified from the procedure site to the notification management device 10. If the confirmation code received from the procedure site matches the confirmation code notified to the mobile phone number, the notification management device 10 determines that there is no error in the number reported by the customer via the procedure site. On the other hand, if the confirmation code received from the procedure site does not match the confirmation code notified to the mobile phone number, or if the confirmation code is not entered into the procedure site within a predetermined period (for example, within two hours), the notification management device 10 determines that there is an error in the number reported by the customer via the procedure site.
If it is determined that the number declared by the customer via the procedure site is correct, the notification management device 10 changes the means of notification to the customer from delivery notification to electronic notification. Specifically, the notification management device 10 changes the notification flag in the customer information 120 of the customer from delivery notification (e.g., 0 (zero)) to electronic notification (e.g., 1). The notification management device 10 also stores the mobile phone number declared by the customer in the destination field of the customer information 120.

(Induction method 2)
This method is based on the premise that two-dimensional code C indicates link (so-called deep link) information to a talk room in a calling application.

The notification management device 10 delivers a delivery item H as shown in the example of FIG. 3 to the customer. The customer receives the delivery item H, reads the text T, and if they decide to carry out the procedure to change from a delivery notification to an electronic notification, they use, for example, a camera (not shown) of the customer terminal 20 to capture an image of the two-dimensional code C and read the two-dimensional code C. In this case, the customer terminal 20 obtains link information embedded in the two-dimensional code C from the image, and launches a calling app based on the obtained link information. The customer terminal 20 displays a talk room (an example of "specific content") with the notification management device 10 in the launched calling app.

In this case, if a calling app is not installed on the customer terminal 20, for example, a message is displayed prompting the customer to install a calling app, but the details of the processing in this case will not be explained.

Figure 5 is a diagram showing an example of a talk room displayed on the display unit 24 according to an embodiment. Figure 5 shows an example of a talk room that is displayed when, for example, a link embedded in the two-dimensional code C shown in Figure 3 is accessed. In the example shown in this figure, messages M1 and M2 are shown in the talk room. Message M1 shows the procedure code notified to the notification management device 10. Message M2 shows the response from the notification management device 10 to message M1.

In a chat room such as the example shown in FIG. 5, the customer enters the procedure code U printed on the delivery H into a message M1. The customer checks whether the entered content is correct, and if it is correct, touches the send button (not shown). When the send button is operated, the procedure code entered into the message M1 is notified to the notification management device 10.

In this case, messages are exchanged via a calling app. This allows the notification management device 10 to obtain the customer's mobile phone number (without the customer's request).

When both link information to the talk room and the character string in the procedure code U are embedded in the two-dimensional code C, the customer terminal 20 may display the talk room with the procedure code entered in the message M1. In this case, the customer can avoid the trouble of entering the procedure code U in the message M1.

The notification management device 10 changes the means of notification to the customer from delivery notification to electronic notification based on the content received from the talk room with the customer terminal 20. Specifically, the notification management device 10 changes the notification flag in the customer information 120 of the customer from delivery notification (e.g., 0 (zero)) to electronic notification (e.g., 1). In addition, the notification management device 10 stores, in the destination of the customer information 120, the phone number of the mobile phone to which the message was notified in the talk room with the customer terminal 20.
Here, the notification management device 10 may consider a case where an acquired number has already been stored in the destination of the customer information 120. The acquired number here is a mobile phone number that has been previously acquired, but is currently unknown as to whether it is valid. In this case, the acquired number is stored in the destination of the customer information 120, but since it is not valid as a destination, the notification flag of the customer information 120 is set to delivery notification. In this case, the notification management device 10 compares the acquired number with the telephone number of the mobile phone to which the message was notified in the talk room with the customer terminal 20 (hereinafter referred to as a new number). If the acquired number and the new number match, the notification management device 10 confirms the telephone number as the destination of the customer, and changes the notification flag in the customer information 120 of the customer from delivery notification to electronic notification. On the other hand, if the acquired number and the new number do not match, the notification management device 10 changes the acquired number stored in the destination of the customer information 120 of the customer to a new number, and changes the notification flag from delivery notification to electronic notification.

FIG. 6 is a flowchart illustrating the operation of the notification management device 10 according to the embodiment.
(Step S10)
The notification management device 10 acquires a notification request. The notification request is information requesting that a company notify a customer of information.
(Step S11)
The notification management device 10 creates notification data in response to the notification request acquired in step S10. The notification data is information that associates a customer who is to be the notification destination with the content to be notified to the customer.
(Step S12)
The notification management device 10 determines whether the notification flag for the customer to which the notification is to be sent is set to 0 (zero). In this example, it is assumed that the notification flag is set to 0 (zero) when the delivery method for the customer is delivery notification.
(Step S13)
When the notification flag for the customer to whom the notification is to be sent is set to 0 (zero), the notification management device 10 performs a process of sending a printed matter (delivery item H) with a two-dimensional code. For example, link information to a procedure site or deep link information to a chat room of a calling application is embedded in the two-dimensional code. When the customer who has received the delivery item H decides to carry out a change procedure to change from a delivery notification to an electronic notification, the customer carries out the change procedure from the link embedded in the two-dimensional code. When the change procedure is carried out, information related to the change procedure is notified to the notification management device 10.
(Step S14)
The notification management device 10 determines whether or not information related to the change procedure has been received. For example, after the delivery item H is delivered, the notification management device 10 waits for a predetermined period (e.g., one week) until information related to the change procedure is received. If information related to the change procedure is received within the predetermined period, the process proceeds to step S15. If information related to the change procedure is not received within the predetermined period, the flow ends.

(Step S15)
When the notification management device 10 receives information related to the change procedure, it determines whether or not there is an error in the telephone number (mobile phone number) reported (input) by the customer in the change procedure. For example, the notification management device 10 notifies a confirmation code to the mobile phone number (hereinafter referred to as the input number) input by the customer. In addition, the notification management device 10 displays a guide message on the procedure site prompting the user to input the confirmation code in a specified input field. The confirmation code is a passcode for checking whether the input number is correct, and is generated uniquely for each input number, for example. When the confirmation code is input to the procedure site, the notification management device 10 determines that the input number is correct. When the notification management device 10 receives information related to the change procedure from the talk room of the calling app, it omits the determination of whether or not there is an error in the telephone number. In other words, when the mobile phone number is automatically acquired via the talk room of the notification app as shown in FIG. 5, it is not necessary to determine whether or not there is an error in the telephone number.
(Step S16)
If the notification management device 10 determines that the telephone number is correct, it changes the notification flag setting for that customer from 0 (zero) to 1.

(Step S17)
On the other hand, in step S12, if the notification flag for the customer to be notified is set to 1, the notification management device 10 sends a notification to the mobile carrier server 30 inquiring whether there is a possibility of erroneous transmission. Here, erroneous transmission means that when a message addressed to the customer's mobile phone number is notified, the message is sent to the mobile phone of someone other than the customer, or the message is not sent to any mobile phone.
In response to an inquiry from the notification management device 10, the mobile carrier server 30 determines whether or not there is a possibility of erroneous transmission when a message is sent to the notification destination telephone number. The mobile carrier server 30 determines that there is a possibility of erroneous transmission when the notification destination telephone number satisfies a predetermined condition. The predetermined condition is, for example, a condition that the notification destination telephone number is a newly contracted number, or a condition that the notification destination telephone number is a mobile phone number that has already been canceled. The mobile carrier server 30 notifies the notification management device 10 of the determination result.
The notification management device 10 determines whether or not there is a possibility of erroneous transmission when a message is sent to the notification destination telephone number in response to a notification from the mobile carrier server 30. That is, when the notification management device 10 receives a notification from the mobile carrier server 30 indicating that there is a possibility of erroneous transmission, it determines that there is a possibility of erroneous transmission. When the notification management device 10 receives a notification from the mobile carrier server 30 indicating that there is no possibility of erroneous transmission, it determines that there is no possibility of erroneous transmission.

(Step S18)
If it is determined that there is a possibility of erroneous transmission, the notification management device 10 changes the setting of the notification flag for the customer from 1 to 0 (zero). Then, the process proceeds to step S13. This causes the notification means to be switched to one that delivers the delivery H.
(Step S19)
On the other hand, if it is determined that there is no possibility of erroneous transmission, the notification management device 10 uses a calling application to notify the customer of a message addressed to the customer's mobile phone number. This notifies the customer of information from the company. Then, the notification management device 10 ends the flow.

As described above, the notification management device 10 of the embodiment includes a storage unit 12 and a notification control unit 14. The storage unit 12 stores customer information 120. The customer information 120 is an example of a "notification flag." The notification control unit 14 issues a delivery notification or an electronic notification to the customer according to the notification flag. When issuing a delivery notification, the notification control unit 14 controls so that a printed matter indicating the procedure information is delivered. The procedure information is information used for a change procedure to change the notification means for the customer to electronic notification. When a change procedure is performed using the procedure information, the notification control unit 14 changes the notification flag from a delivery notification to an electronic notification. In this way, the notification management device 10 of the embodiment can guide the notification means when notifying the customer from a delivery notification to an electronic notification.

In addition, in the notification management device 10 of the embodiment, the electronic notification is a notification that sends a message to the customer's mobile phone number via a calling app. The calling app is an example of a "message application provided by a mobile carrier." When sending a delivery notification, the notification control unit 14 controls so that a two-dimensional code C with the URL of the procedure site embedded and a printed matter showing the procedure code U are delivered. The two-dimensional code C with the URL of the procedure site embedded is an example of "first code information indicating a link to a specific site on a network." The procedure code U is an example of "second code information associated with customer identification information." The procedure site is an example of a "specific site." The procedure site is set to display a screen requesting the user to enter the procedure code U and the customer's mobile phone number. When the procedure code U and the mobile phone number are entered into the procedure site, the notification control unit 14 sends an electronic notification to the entered mobile phone number to determine whether or not there is an error in the entered mobile phone number, and changes the notification flag from delivery notification to electronic notification according to the determination result. As a result, the notification management device 10 of the embodiment achieves the same effects as those described above. Moreover, by sending an electronic notification to a mobile phone number, it is possible to determine whether the entered mobile phone number is incorrect, thereby preventing a situation in which an incorrect number is registered due to a customer's input error, resulting in a message being sent to the incorrect number.

In addition, in the notification management device 10 of the embodiment, when a delivery notification is made, the notification control unit 14 controls so that a two-dimensional code C in which a deep link to a talk room in a calling application is embedded and a printed matter in which a procedure code U is indicated is delivered. The two-dimensional code C in which a deep link to a talk room in a calling application is embedded is an example of "first code information indicating a link to specific content for sending a message in a message application". The procedure code U is an example of "second code information associated with identification information of a customer". The talk room is an example of "specific content for sending a message". The procedure site is set so that a screen requesting input of the procedure code U and the customer's mobile phone number is displayed. When a message including the procedure code U is sent in the talk room, the notification control unit 14 changes the notification flag from a delivery notification to an electronic notification. As a result, the notification management device 10 of the embodiment achieves the same effect as described above. Moreover, by obtaining information related to the change using the calling application, an error-free telephone number can be obtained, and a situation in which a message is sent to an incorrect number can be prevented.

In addition, in the notification management device 10 of the embodiment, when the notification flag is set to electronic notification, the notification control unit 14 changes the notification flag from electronic notification to delivery notification depending on the result of determining whether or not the customer's mobile phone number registered as the destination of the electronic notification is likely to be the mobile phone number of a person other than the customer. In this way, the notification management device 10 of the embodiment can prevent messages from being sent erroneously to a person other than the customer in cases where, for example, the customer's phone number is canceled without notification to the company or the notification management device 10 and the number is assigned to a person other than the customer.

In the above-described embodiment, it is preferable that the procedure code U is one that cannot be easily inferred from another procedure code U. For example, if the procedure code U ends in "0005", it is inferred that there exists a procedure code U that ends in "0004". In this case, if the procedure code that ends in "0005" is mistakenly entered as "0004", there is a possibility that a mobile phone number that should be linked to the procedure code that ends in "0005" will be erroneously linked to a different procedure code.
As a countermeasure, for example, a procedure code U can be generated by adding a "check digit" generated from the original "number" to the original "number". By making the procedure code U a combination of the "number" and the "check digit", even if the "number" of another procedure code U is easy to infer, for example, because the "number" portion is a consecutive number, it is difficult to infer the "check digit", making it difficult to infer the entirety of the other procedure code.
Alternatively, the procedure code U may be a character string obtained by encrypting the "number." Alternatively, the procedure code U may be a hash value calculated from the "number."

The notification management device 10 in the above-mentioned embodiment may be realized in whole or in part by a computer. In that case, a program for realizing this function may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read into a computer system and executed to realize the function. Note that the term "computer system" here includes hardware such as an OS and peripheral devices. Furthermore, the term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into a computer system. Furthermore, the term "computer-readable recording medium" may include a medium that dynamically holds a program for a short period of time, such as a communication line when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, and a medium that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or client in such a case. Furthermore, the above-mentioned program may be a program for realizing a part of the above-mentioned function, or may be a program that can realize the above-mentioned function in combination with a program already recorded in the computer system, or may be a program that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

The above describes an embodiment of the present invention in detail with reference to the drawings, but the specific configuration is not limited to this embodiment, and includes designs that do not deviate from the gist of the present invention.

1...Notification management system, 10...Notification management device 10, 12...Memory unit, 120...Customer information, 14...Notification control unit, 20...Customer terminal, 24...Display unit, 30...Mobile carrier server

Claims (6)

a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer;
a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification;
Equipped with
the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier;
When the notification flag is set to the electronic notification, the notification control unit changes the notification flag from the electronic notification to the delivery notification depending on a result of determining whether or not there is a possibility that the mobile phone number of the customer registered as a destination in the electronic notification is a mobile phone number of another person different from the customer.
Notification management device. a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer;
a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification;
Equipped with
the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier;
The notification control unit:
When the delivery notification is to be sent, control is performed so that a printed matter showing first code information indicating a link to specific content for sending a message in the message application and second code information associated with the customer's identification information is delivered;
when the notification flag is set to the delivery notification in response to a determination as to whether or not the mobile phone number of the customer registered as a destination in the electronic notification is likely to be a mobile phone number of another person different from the customer, in response to a message including the second code information being sent in the specific content, a new number which is the destination of the message is compared with an acquired number which is the registered mobile phone number of the customer, and when the new number and the acquired number match, the notification flag is changed from the delivery notification to the electronic notification, and the acquired number is set to the mobile phone number of the customer.
Notification management device. a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer;
a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification;
Equipped with
the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier;
The notification control unit:
When the delivery notification is sent, control is performed so that a printed matter showing first code information indicating a link to a specific site on a network and second code information associated with the customer's identification information is delivered, and a screen requesting input of the second code information and the customer's mobile phone number is displayed on the specific site, and when the second code information and the mobile phone number are input to the specific site, the electronic notification is sent to the input mobile phone number to determine whether or not there is an error in the input mobile phone number, and depending on the result of the determination, the notification flag is changed from the delivery notification to the electronic notification,
When the notification flag is set to the electronic notification, the notification flag is changed from the electronic notification to the delivery notification depending on the result of determining whether or not there is a possibility that the mobile phone number of the customer registered as the destination in the electronic notification is a mobile phone number of another person different from the customer.
Notification management device. a storage unit for storing a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer;
a notification control unit that performs the delivery notification or the electronic notification addressed to the customer according to the notification flag, and when the delivery notification is performed, controls so that a printed matter indicating procedure information used for a change procedure to change the notification means at the customer to the electronic notification is delivered, and when the change procedure is performed using the procedure information, changes the notification flag from the delivery notification to the electronic notification;
Equipped with
the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier;
The notification control unit:
When the delivery notification is to be sent, control is performed so that a printed matter showing first code information indicating a link to specific content in the message application for sending a message and second code information associated with the customer's identification information is delivered, and when a message including the second code information is sent in the specific content, the notification flag is changed from the delivery notification to the electronic notification;
When the notification flag is set to the electronic notification, the notification flag is changed from the electronic notification to the delivery notification depending on the result of determining whether or not there is a possibility that the mobile phone number of the customer registered as the destination in the electronic notification is a mobile phone number of another person different from the customer.
Notification management device. A notification management method performed by a notification management device having a storage unit that stores a notification flag in which a delivery notification for delivering a printed matter or an electronic notification for notifying information online is set as a notification means for notifying information to a customer, the method comprising:
The notification control unit:
Send the delivery notification or the electronic notification addressed to the customer in response to the notification flag;
When the delivery notification is to be sent, control is performed so that a printed matter showing procedure information used for a procedure for changing the notification means at the customer to the electronic notification is delivered;
When the change procedure is performed using the procedure information, the notification flag is changed from the delivery notification to the electronic notification ;
the electronic notification being a notification that sends a message to the customer's mobile phone number via a messaging application provided by a mobile carrier;
When the notification flag is set to the electronic notification, the notification control unit changes the notification flag from the electronic notification to the delivery notification depending on a result of determining whether or not there is a possibility that the mobile phone number of the customer registered as a destination in the electronic notification is a mobile phone number of another person different from the customer .
How to manage notifications. A program for causing a computer to operate as a notification management device according to any one of claims 1 to 4, the program causing the computer to function as each unit of the notification management device.

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