JP7614889B2 - Information processing device, information processing system, control method, and program - Google Patents

Description

The present disclosure relates to an information processing device, an information processing system, a control method, and a program, and relates to controlling information displayed on a screen.

Engineers routinely travel to the site where a plant or other facility is set up to troubleshoot any problems that arise within the facility or to perform regular maintenance on the facility.

When a new problem occurs, engineers face the problem of having to spend a lot of time and effort identifying the location and cause of the problem and deciding how to deal with it.

An invention has been disclosed that accumulates past fault details and recovery response history as knowledge, and when a new fault occurs, an engineer inputs the details of the fault and the system presents a recovery procedure using the accumulated knowledge (see, for example, Patent Document 1).

JP 2014-203116 A

However, in systems such as that described in Patent Document 1, engineers must input a large amount of information about the nature of the problem, and depending on the engineer's level of experience, some engineers are able to input all of the information while others are only able to input a small amount of information.

If the system is displayed so that all input is done in advance, engineers who can only input a small amount of information may get the impression at first glance that they have to input a lot of information, which creates a burden for the engineers in terms of input.

Therefore, the present disclosure aims to provide an information processing device, information processing system, control method, and program that can reduce the burden associated with user input.

To achieve the above object, the present disclosure provides an information processing device that controls the display of a screen having a plurality of items for receiving input from a user, the information processing device including: an acquisition means for acquiring skill information related to the level of a user's skill; a display control means for controlling the display of the screen so that a default item corresponding to the skill information of the user is displayed; and an instruction receiving means for receiving an instruction related to the selection of an item other than the default item, the display control means receiving an instruction from the instruction receiving means and controlling the display of the screen so that the selected item is displayed.

This disclosure can reduce the burden on users regarding input.

FIG. 1 is a diagram showing a schematic configuration of an information processing system. FIG. 2 is a block diagram showing a schematic hardware configuration of a client terminal and a server. FIG. 2 is a functional block diagram showing a functional configuration of an information processing system. FIG. 2 is a diagram showing the configuration of an input screen. FIG. 2 is a diagram showing the configuration of an input screen. 13 is a flowchart showing a display process of an input screen. 13 is a flowchart showing detailed display processing of an input screen. FIG. 2 is a diagram showing the configuration of a skill table. FIG. 13 is a diagram showing the configuration of a default display item table. 13 is a flowchart showing a display process of an input screen. 13 is a flowchart showing a process for changing items to be displayed by default on the input screen. FIG. 2 is a diagram showing the configuration of an input item table; FIG. 2 is a diagram showing the configuration of an input screen. FIG. 2 is a diagram showing the configuration of an input screen. 13 is a flowchart showing a display process of an input screen. FIG. 2 is a diagram showing the configuration of a list screen. FIG. 2 is a diagram showing the configuration of an input item table; FIG. 2 is a diagram showing the configuration of a skill table. FIG. 13 is a diagram showing the configuration of a default display item table. 13 is a flowchart showing a display process of an input screen for an applicant or an approver. FIG. 13 is a diagram showing the configuration of a default display item table for approvers.

Embodiments of the present disclosure will be described below with reference to the drawings.

[First embodiment]
First, a first embodiment of the present disclosure will be described with reference to FIGS.

Figure 1 is a diagram showing the general configuration of an information processing system 1 in the first embodiment.

The information processing system 100 includes a client terminal 102 and a server 104, and the client terminal 102 is connected so as to be able to communicate with the server 104 via an internal network 106 such as a LAN (Local Area Network) and an external network 108 such as the Internet.

The client terminal 102 is an information processing device into which an engineer (a user of the information processing system 100) inputs or outputs treatment information relating to treatment methods for faults that occur in equipment such as a plant, maintenance information relating to regular maintenance, etc. The client terminal 102 displays on the screen a number of items (input forms) for receiving input from the user (engineer), and receives input of various information relating to faults in the plant, etc., from the user.

The server 104 is also an information processing device that stores each piece of information input by the client terminal 102 and processes the stored information to make it easier for engineers to input information on the client terminal 102.

Note that server 104 may be in the form of a cloud service that is deployed and operated externally, or in the form of an on-premise system that is deployed and operated within a company or the like.

Figure 2 is a diagram showing the schematic hardware configuration of the server 104 in the first embodiment.

CPU 200 is a central processing unit, or CPU (Central Processing Unit), and exchanges information such as data and programs with storage devices and peripheral devices via system bus 202.

RAM 204 is a storage device that can perform operations such as reading and writing data, a so-called RAM (Random Access Memory).

The CPU 200 reads data, programs, etc. from the ROM 206 or the external storage device 218 and stores them in the RAM 204, thereby executing the data, programs, etc. stored in the RAM 204.

ROM 206 is a storage device that can only read data, a so-called ROM (Read Only Memory), and stores some programs such as IPL (Initial Program Loader) and BIOS (Basic Input/Output System).

The input control unit 208 controls input from an input device 210 such as a keyboard or a pointing device such as a mouse, and the output control unit 212 controls display on an output device 214 such as a CRT display or LCD display.

The storage control unit 216 controls access to external storage devices 218, such as a hard disk drive, flash memory, and floppy disk, which store application software, various data, and various files.

The communication control unit 220 communicates with external devices via a network (e.g., the internal network 106 shown in FIG. 1) and performs communication control processing on the network.

Note that Figure 2 shows a schematic diagram of the hardware configuration of the server 104, but the client terminal 102 has a similar configuration, so a description of it will be omitted.

Figure 3 is a diagram showing the functional configuration of the information processing system 100. Each function of the information processing system 100 will be explained below, and each function will be explained together with the flowchart described later.

The client terminal 102 includes a reception means 300, an acquisition means 302, a display control means 304, and an instruction reception means 306.

The reception means 300 receives user information including information such as a user ID and password entered on a login screen (not shown) or the like, and the acquisition means 302 acquires various data stored in each table of the storage means 310 of the server 104.

The display control means 304 controls the display of display information such as a screen on the output device 214, and the instruction receiving means 306 receives input instructions for the screen etc. displayed on the output device 214.

The server 104 includes a storage means 310 and an analysis means 312. The storage means 310 stores information such as data necessary for the processing performed in the present disclosure, such as information about the user's skills and information about items to be displayed by default on the screen.

The analysis means 312 analyzes the tendency of users to enter information into the fields on the screen, and determines whether or not the fields displayed by default need to be changed.

Figure 4 shows the input screen 400.

The input screen 400 has items (input forms) for the user to enter information when referring to previously accumulated knowledge (recovery procedures), and includes item A 402, item B 404, and item C 406.

Note that item A 402 includes multiple items, but item B 404 and item C 406 may also include multiple items, and item A 402 may be a single item.

Although item A 402, item B 404, and item C 406 are shown, the number of items is not limited to the number of items shown in the figure, and items D and E, etc. may be added to increase the number of items, or the number of items displayed may be reduced from three.

The input screen 400 also has selection fields where selections can be made, such as check boxes, and examples thereof include a B selection field 410, a C selection field 412, and a D selection field 414.

This selection field is selected by the user operating the input device 210 (mouse) to move the mouse cursor displayed on the output device 214 to the position of the selection field and clicking the mouse, etc., to indicate that the selection field has been checked. Note that when the selection field is not selected, it is displayed as a blank field.

When the instruction receiving means 306 receives an input operation (click) to select a certain selection field, the display control means 304 changes the item corresponding to the selected selection field, which was hidden, to a displayed state.

In the input screen 400 shown in FIG. 4, selections have been made in the B selection field 410, the C selection field 412, and the D selection field 414, and so it is shown that each selection field has been checked.

Then, item B 404 corresponding to selection column B 410, item C 406 corresponding to selection column C 412, and item D 408 corresponding to selection column D 414 are displayed.

When the instruction receiving means 306 receives an operation from the user to deselect the D selection field 414 while the input screen 400 shown in FIG. 4 is displayed, the display control means 304 displays the D selection field 414 as a blank field, as in the input screen 400 shown in FIG. 5, and makes the D item 408 corresponding to the D selection field 414 invisible.

Note that because the B selection column 410 and the C selection column 412 are in a selected state, they remain checked, and the B item 404 corresponding to the B selection column 410, which is in a selected state, and the C item 406 corresponding to the C selection column 412, which is in a selected state, remain displayed.

On the other hand, in the state shown in FIG. 5, when the instruction receiving means 306 receives an operation from the user to select the D selection column 414, the display control means 304 indicates that the D selection column 414 has been checked as shown in FIG. 4, and displays the D item 408 corresponding to the D selection column 414.

The input screen 400 includes a save button 416 that the user can press to save the information entered for each item, and a close button 418 that the user can press to close the input screen 400 without saving the entered information.

In addition, the input screen 400 can change the items displayed by default depending on the skills of the user making the input, such as the amount of experience and years of experience in the job, and job title.

For example, since a user with low skills does not have the knowledge to input information into all items on the input screen 400, the display control means 400 displays the minimum necessary items to the user with low skills.

For example, for a user with low skills, the display control means 400 displays only item A 402, hides item B 404, item C 406, and item D 408, and displays the B selection column 410, the C selection column 412, and the D selection column 414 as blank columns.

At this time, if the user is able to input data into items other than item A 402, the user can select any of the selection fields, which will cause the item corresponding to the selected selection field to become displayed, allowing the user to input data into the displayed item.

In addition, since a user with medium skill is not able to input information into all items on the input screen 400, but is able to input more than the minimum required items, the display control means 400 displays more than the minimum required items, if not all items, for a user with medium skill.

For example, for a user with medium skill, the display control means 400 displays items A, B, and C, hides item D, displays the B selection column 410 and C selection column 412 as selected, and displays the D selection column 414 as blank.

Furthermore, since highly skilled users are able to input data into all items on the input screen 400, the display control means 400 displays all items and displays all selection fields as selected for highly skilled users.

Figure 6 is a flowchart showing the display process of the input screen 400. Note that each process in this flowchart is executed under the control of the CPU 200 of the client terminal 102.

In step S100, the reception means 300 receives user information including information such as a user ID and password entered on a login screen (not shown).

In step S102, the acquisition means 302 uses the user information received in step S100 to acquire the user's skill information from the skill table 500 (see FIG. 8) in the storage means 310 of the server 104.

Figure 8 is a diagram showing the configuration of the skill table 500. As shown in Figure 8, the skill table includes a user 502 that indicates information for identifying a user, and skill information 504 that indicates information related to the user's skills.

User 502 stores information such as a user ID, and skill information stores information indicating the level of the user's skill, such as Low, Middle, or High.

As for the user's skills, as mentioned above, the number of years of experience with the system can be expressed as 0-15, 16-30, 31 or more, etc., and the number of years of work experience can be expressed as 0-3 years, 4 to 7 years, 8 years or more, etc.

In addition, by using job title as the user's skills, information on the level of skill can be used, such as employee, supervisor, section manager, etc.

Although three levels of skill level information are shown, the number of levels is not limited to this, and four or more levels may be used, or it may be two levels.

In this step, skill information 504 is obtained for the record of user 502 that includes the user ID accepted in step S100.

In step S104, the acquisition means 302 acquires information about items to be displayed by default on the input screen 400 from the default display item table 600 (see FIG. 9) in the storage means 310 based on the skill information acquired in step S102.

Figure 9 shows the configuration of the default display item table 600. The default display item table 600 includes skill information 602 that indicates information related to the user's skills, and default display items 604 that indicate information related to items to be displayed by default on the input screen 400 according to the user's skills.

For example, when a user's skill level is Low, it corresponds to the top record in the default display item table 600, and the item displayed by default on the input screen 400 is item A 402.

When the user's skill level is Middle, the item corresponds to the second record from the top of the default display item table 600, and the items displayed by default on the input screen 400 are item A 402, item B 404, and item C 406.

Skill information 602 corresponds to skill information 504, and various information may be used as information regarding the level of skill, as described above.

In this step, the default display items 604 are obtained for the record of skill information 602 that includes the skill information obtained in step S102.

Note that steps S102 and S104 are each performed as separate steps, but skill information and information regarding items to be displayed by default may be obtained in the same step.

In step S106, the display control means 304 performs detailed display processing of the input screen 400, the details of which will be described later with reference to FIG. 7.

In step S108, the display control means 304 closes the input screen 400 and ends the process.

When the user presses the save button 416 during the processing of step S106 to close the input screen 400, the information entered into the fields on the input screen 400 is stored in a table (not shown) in the storage means 310 of the server 104. When the user presses the close button 418 to close the input screen 400, the processing ends without storing the information entered into each field.

Figure 7 is a flowchart showing detailed display processing of the input screen 400. Note that each process in this flowchart is executed under the control of the CPU 200 of the client terminal 102.

In step S200, the display control means 304 controls the display of the input screen 400 so that the items are displayed by default based on the information regarding the items to be displayed by default acquired in step S104.

For example, in this embodiment, when the user's skill level is Low, the display control means 304 displays only item A 402 when displaying the input screen 400, and displays the B selection column 410, the C selection column 412, and the D selection column 414 as blank columns.

In addition, when the user's skill level is Middle, the display control means 304 displays the A item 402 and the B item 404, hides the C item 406 and the D item 408, displays the B selection field 410 in a selected state, and displays the C selection field 412 and the D selection field 414 as blank fields when displaying the input screen 400.

In step S202, the instruction receiving means 306 determines whether any of the selection fields on the input screen 400 have been selected, and if it is determined that any of the selection fields have been selected, the process proceeds to step S204, and if it is determined that any of the selection fields have not been selected, the process proceeds to step S206.

In step S204, the display control means 304 displays the selection field selected in step S202 in a selected state, and sets the item corresponding to the selection field in a displayed state.

As an example of this step, in FIG. 5, when the user selects the D selection field 414 on the input screen 400, the D item 408 corresponding to the D selection field 414 is displayed, as in the input screen 400 shown in FIG. 4.

In step S206, the instruction receiving means 306 determines whether a selection has been released for any of the selection fields on the input screen 400, and if it determines that the selection has been released, the process proceeds to step S208, and if it does not determine that the selection has been released, the process proceeds to step S210.

In step S208, the display control means 304 displays the selection field that was deselected in step S206 as a blank field, and hides the item corresponding to that selection field.

As an example of this step, in FIG. 4, when the user deselects the D selection field 414 on the input screen 400, the D selection field 414 becomes blank, as in the input screen 400 shown in FIG. 5, and the D item 408 corresponding to the D selection field 414 becomes hidden.

In step S210, the instruction receiving means 306 determines whether an instruction to close the input screen 400 has been given, and if it is determined that an instruction has been given, the process ends, and if it is determined that an instruction has not been given, the process proceeds to step S202.

As an example of the method of determination in this step, if the save button 416 or the close button 418 is pressed, it is determined that an instruction to close the input screen 400 has been given.

This reduces the burden on users who lack the skills to enter information because the input screen has many fields to enter and at first glance appears to require a lot of input.

As described above, the information processing device (client terminal 102) according to the first embodiment is an information processing device that displays a plurality of items on a screen for receiving input from a user (an engineer of a plant or the like), and includes an acquisition means 302 that acquires skill information related to the level of the user's skill, a display control means 304 that controls the display of the screen so that default items corresponding to the skill information of the user are displayed, and an instruction receiving means 306 that receives an instruction related to the selection of an item other than the default items. The display control means 304 receives an instruction from the instruction receiving means 306 and controls the display of the screen so that the selected item is displayed.
According to such a configuration, it is possible to reduce the burden on the user in inputting details of a fault in a plant or the like.

Second Embodiment
Next, a second embodiment according to the present disclosure will be described with reference to FIGS.

In the first embodiment, the items displayed on the screen by default are determined according to the user's skills, but in the second embodiment, we will explain a mode in which the items displayed by default are changed when it is observed that users with similar skills tend to enter data into items other than the items displayed by default, or tend not to enter data into the items displayed by default.

In addition, in the second embodiment, when the configuration, processing, etc., of the first embodiment is similar, the same reference numerals are used and the description is omitted, and only the parts of the configuration, processing, etc. that are different are described.

Figure 10 shows a flowchart illustrating the display process of the input screen 400. Note that each process in this flowchart is executed under the control of the CPU 200 of the client terminal 102.

When the save button 416 is pressed during the processing of step S106, in step S300, the information entered for the items on the input screen 400 and the user's skill information are stored in the input item table 700 (see FIG. 12) of the storage means 310 of the server 104.

Figure 12 shows the configuration of the input item table 700. The input item table 700 includes a user 702 indicating information for identifying a user, input item information 704 indicating information of the items input by the user to the input screen 400, and an input time 706 indicating the time when the user made an input to the input screen 400.

For example, the top record in the input item table 700 indicates that user A entered data into item A 402 and item B 404 on the input screen 400 at 11:59:34 on 10/12/2020.

Figure 11 shows the process of changing the items displayed by default on the input screen 400. Note that each process in this flowchart is executed under the control of the CPU 200 of the server 104.

The processing in this flowchart can be performed after step S108 in FIG. 10, or at a predetermined timing as appropriate.

In step S400, the analysis means 312 obtains information about the items entered on the input screen 400 and the skill information of the user who made the input from the input item table 700 in the storage means 310.

In step S402, the analysis means 312 obtains the skill information of each user 702 obtained in step S400 from the skill information 504 of the record having the user 502 in the skill table 500 that corresponds to the information for identifying the user 702.

In addition, to obtain information on items to be displayed by default according to skills, the analysis means 312 obtains the information from the default display items 604 of a record having skill information 602 in the default display item table 600 that corresponds to the skill information of the skill information 504.

Then, the analysis means 312 analyzes input trends according to the user's skills using information about the items entered in the input item information 704 for that user, skill information, and information about items displayed by default.

One example of an analysis method is to analyze whether a certain item other than the items displayed by default to users of a certain skill has been entered a certain number of times or more.

In addition, there is a method to analyze whether an item displayed by default to a user of a certain skill has not been entered a certain number of times or more.

In addition, the analysis may take into account the condition of a specified period in addition to the condition of a specified number of times, or existing analytical methods may be used to analyze whether users of a certain skill are increasing or decreasing the amount of input for a certain item.

As an example of this step, according to skill table 500, user A, user B, user C, and user E have low skills.

For users with low skill levels, the default display item table 600 shows only item A as the default item.

However, it can be seen from the input item table 704 that users A, B, C, and E tend to input not only item A but also item B.

In step S404, the analysis means 312 determines whether or not to change the items to be displayed by default based on the results of the analysis of the input tendencies of a user with a certain skill in step S402, and if it is determined that the items should be changed, the process proceeds to step S406, and if it is determined that the items should not be changed, the process ends.

In step S406, the analysis means 312 stores information about the items to be displayed by default according to the skill in the default display item table 600.

For example, as described above, if the input item table 704 indicates that user A, user B, user C, and user E tend to input not only item A but also item B, the display control means 304 stores items A and B in the default display items 604 of the record whose skill information 602 is Low.

To explain an example of this process, on the input screen 400, for user A, user B, user C, and user E, item A 402 is displayed by default, item B 404, item C 406, and item D 408 are hidden, and selection column B 410, selection column C 412, and selection column 414 are displayed as blanks.

However, as shown in the input screen 400 in FIG. 13, users A, B, C, and E tend to select the B selection field 410, enter information into the B item 404, and then press the save button 416.

In such a case, as shown in the input screen 400 in FIG. 14, for users A, B, C, and E, item A 402 is displayed by default, and the B selection column 410 is selected, and item B 404 is displayed.

In this embodiment, input tendencies according to skills are analyzed, but input tendencies according to each user may also be analyzed.

In other words, when a user starts using the input screen 400, default items according to the user's skills are displayed, but if the user, with the same skill level as when the user started using the screen, shows a tendency to enter data into fields other than those displayed as defaults, or to not enter data into certain fields among the items displayed as defaults, the items displayed as defaults will be changed.

In this case, in step S402, the display control means 304 obtains the default display items 604 in the user's skill information 504.

Then, the display control means 304 uses information about the items entered in the input item information 704 of the user to analyze input tendencies according to the user's skills and changes the items to be displayed by default to the user. The analysis method is as described above.

In addition, when the skill level of such a user improves, for example from Low to Middle, the analysis means 312 compares the items displayed by default at the time of the improvement with the items that would normally be displayed by default for a Middle user.

Then, on the input screen 400, the items that are displayed by default at the time of opening are displayed by default, but if the items that are originally displayed by default for Middle users are not included, the display control means 304 will also display these items by default.

This allows for flexible configuration of the items to be displayed by default on the input screen, improving usability and reducing the burden on administrators and others who set the items to be displayed by default.

[Third embodiment]
Next, a third embodiment according to the present disclosure will be described with reference to FIGS.

In the first and second embodiments, the items to be displayed by default on the screen are determined according to the user's skills, but in the third embodiment, we will explain an aspect in which the items to be displayed by default on the screen are identified using information entered by a user with similar skills.

In addition, in the third embodiment, when the configuration, processing, etc. of the first and second embodiments are similar, the same reference numerals are used and the description is omitted, and only the parts of the configuration, processing, etc. that are different are described.

Figure 15 shows a flowchart illustrating the display process of the input screen 400. Note that each process in this flowchart is executed under the control of the CPU 200 of the client terminal 102.

In step S500, the instruction receiving means 306 determines whether an instruction to display a list screen has been received from a menu screen (not shown), and if it is determined that the instruction has been received, the process proceeds to step S502, and if it is determined that the instruction has not been received, the process ends.

In step S502, the display control means 304 displays the list screen 900 (see FIG. 16).

Figure 16 shows a configuration diagram of a list screen 900 that displays a list of information entered on the input screen 400. The list screen 900 includes a condition specification area 902 for specifying conditions for narrowing down and displaying the information displayed in the list, and a list display area 904 that shows an area for displaying the entered information in a list.

The condition specification area 902 includes a plant name field 906 for inputting the name of a facility such as a plant, an event code field 908 for selecting an event classification for the case, a system code field 910 for selecting a system classification related to the case, and an equipment code field 912 for selecting an equipment classification related to the case.

The list display area 904 displays an ID for uniquely identifying the information entered on the input screen 400, a descriptive name of the plant, etc., the title of the case, the person in charge of the case, an event code indicating the event classification of the case, a system code indicating the system classification related to the case, and an equipment code indicating the equipment classification related to the case.

The information displayed in the list display area 904 is information stored in the input item table 1000 (see FIG. 17), and the information in the input item table 1000 is information entered into the input screen 400.

When the list screen 900 is launched, all entered information is displayed, but when an entry is made in any item in the condition specification area 902, only the entered information including the information in that item is displayed in the list display area 904.

For example, when a pre-set event code is selected in the event code field 908, the entered information including the selected event code is displayed in the list display area 904.

In addition, when a record displayed in the list display area 904 is selected, the input screen 400 is displayed, and previously entered information related to that record is displayed on the input screen 400.

The list screen 900 also includes a close button 914 that can be pressed to close the list screen 900, and a new button 916 that can be pressed to display the input screen 400.

In step S504, the display control means 304 determines whether or not an input has been made to any item in the condition specification area 902, and if it determines that an input has been made, the process proceeds to step S506.

In step S506, the display control means 304 narrows down the records to those that contain the information entered for the items in the condition specification area 902, and updates the information displayed in the list display area 904.

In step S508, the display control means 304 determines whether one record displayed in the list display area 904 has been selected, and if it is determined that the record has been selected, the process proceeds to step S510, and if it is determined that the record has not been selected, the process proceeds to step S516.

In step S510, the display control means 304 acquires information about the user (person in charge) who entered the record selected in step S508.

In step S512, the acquisition means 302 uses the user information acquired in step S510 to acquire the user's skill information from the skill table 500 (see FIG. 18) in the storage means 310 of the server 104.

In step S514, the acquisition means 302 acquires information about the items to be displayed by default on the input screen 400 from the default display item table 1100 (see FIG. 19) in the storage means 310 based on the skill information acquired in step S512 and the event code, system code, and equipment code contained in the record.

Figure 19 shows a configuration diagram of the default display item table 1100. The default display item table 1100 includes skill information 1102 indicating information related to the user's skills, an event code 1104 indicating the event classification of the case, a system code 1106 indicating the related system classification of the case, an equipment code 1108 indicating the related equipment classification of the case, and default display items 1110 indicating information related to items to be displayed by default on the input screen 400.

For example, if the skill information acquired in step S512 is Middle, and 001, 001, and 003 are acquired as the event code, system code, and device code from the record in step S514, the acquisition means 302 acquires items A and B of the default display items 1110 of the record in the seventh row from the top of the default display item table 1100.

In step S106, if step S514 is passed, the input screen 400 will be displayed, with items displayed by default according to the skills of the user of the record selected in step S508, rather than the skills of the logged-in user.

For example, as described above in step S104, item A 402 and item B 404 on input screen 400 are displayed by default.

On the other hand, if step S106 is executed via step S104 without going through step S514, the display control means 304 displays the input screen 400 so that default items according to the skills of the logged-in user are displayed.

In step S516, the instruction receiving means 306 determines whether the button 914 for closing the list screen 900 has been pressed, and if it is determined that the button has been pressed, the process proceeds to step S518, and if it is determined that the new button 916 has been pressed, the process proceeds to step S104.

When executing step S106 via step S514, the input screen 400 is displayed so that the items to be displayed by default according to the skills of the logged-in user are displayed by default, and if there is an input in an item to be displayed by default according to the skills of the user of the record selected in step S508 identified in step S514, the display control means 304 may display information indicating that there is an input near the selection field corresponding to that item.

This allows you to flexibly set the items that are displayed by default on the input screen, improving usability.

[Fourth embodiment]
Next, a fourth embodiment according to the present disclosure will be described with reference to FIGS.

The fourth embodiment differs from the first to third embodiments in that in a system in which the applicant and approver use the same screen, such as a workflow, the applicant and approver change the items displayed by default on the screen.

In addition, in the fourth embodiment, when the configuration, processing, etc. of the first to third embodiments are similar, the same reference numerals are used and the description is omitted, and only the parts of the configuration, processing, etc. that are different are described.

Figure 20 shows a flowchart showing the display process of the input screen 400 used by the applicant or approver. Note that each process in this flowchart is executed under the control of the CPU 200 of the client terminal 102.

In step S600, the instruction receiving means 306 receives an instruction from a menu screen (not shown) as to whether to display an application screen taking the form of the input screen 400 or an approval screen taking the form of the input screen 400.

If it is determined that an instruction to display the application screen has been received, processing proceeds to step S102; if it is determined that an instruction to display the approval screen has been received, processing proceeds to step S602.

In step S602, the acquisition means 302 acquires information regarding the items to be displayed by default to the approver from the approver default display item table 1200 (Figure 21) in the storage means 310.

Figure 21 shows a configuration diagram of the approver default display item table 1200. The approver default display item table 1200 includes approver information 1202 that indicates information about the approver, and default display items 1204 that indicates information about items to be displayed by default on the input screen 400.

When multiple approvers approve in stages as part of the approval path, items to be displayed by default on the input screen 400 at each stage may be specified.

For example, as shown in FIG. 21, when three approvers are to approve in sequence, the first approver corresponds to the top record, so the display control means 304 displays items A and B by default.

The second approver corresponds to the second record from the top, so items A, B, and C are displayed by default, and the third approver corresponds to the bottom record, so the display control means 304 displays items A, B, C, and D by default.

In this step, if multiple approvers are approving in stages, the number of approvals is determined and the items displayed by default are selected to match that approval phase.

Note that while Figure 21 assumes that approval from three people is required, approval from one or two people is also acceptable, and it is also possible to accommodate cases where approval from four or more people is required.

In addition, if the applicant inputs information into the application screen in fields other than those displayed by default to the approver, the display control means 304 may also display the inputted fields by default on the approval screen.

Furthermore, when an approver makes an input to a certain item on the approval screen and sends it back, even if this certain item is not an item displayed by default on the application screen, the display control means 304 may also display the certain item by default when the applicant displays the application screen.

In this embodiment, since the applicant at the beginning of the approval route is often a user with little experience (a person lacking in skills), the display control means 304 displays a small number of items by default at the time of application, and when the next approver opens the screen, a larger number of items are displayed by default than the number of items displayed by default at the time of application.

This allows for improved usability, since even if the applicant and approver use the same input screen, the items to be displayed by default on the input screen can be set for each applicant and approver.

The present disclosure may take the form of a control method, a program, or a storage medium on which a program is stored.

In addition, when the embodiment is a storage medium, the program read from the storage medium will perform the characteristic processing of the present disclosure, and therefore the storage medium storing the program constitutes the present disclosure.

100 Information processing system 102 Client terminal 104 Server 106 Internal network 108 External network

Claims (21)

An information processing device that controls display of a screen having a plurality of items for receiving input from a user,
a storage means for storing information on the items on the screen on which the user has made an input in association with the skill information of the user;
An acquisition means for acquiring skill information relating to the level of a user's skill;
an analysis means for analyzing input tendencies of each user corresponding to the same skill information as the user based on information on the item on the screen corresponding to the skill information stored by the storage means;
a display control means for determining a default item corresponding to the skill information of the user on a skill-by-skill basis based on a result of the analysis of the input tendency, and controlling display of the screen so that the determined default item is displayed;
An instruction receiving means for receiving an instruction regarding the selection of an item other than the default item;
Equipped with
The display control means
receiving an instruction from the instruction receiving means and controlling the display of the screen so that the selected item is displayed;
Information processing device. When there is a tendency to input data into items other than the default items based on a result of the analysis of the input tendency by the analysis means, the display control means controls so as to display the items other than the default items on the screen as the default items.
The information processing device according to claim 1 . the display control means controls, based on a result of the analysis of the input tendency by the analysis means, to display the screen without setting items that tend not to be input among the default items as the default items.
3. The information processing device according to claim 1 or 2 . An information processing device that controls display of a screen having a plurality of items for receiving input from a user,
A storage means for storing case information related to the items of the screen input by the user and skill information of the user related to the case in a corresponding manner;
An acquisition means for acquiring skill information relating to the level of a user's skill and skill information of the user of the selected past case ;
a display control means for controlling display of the screen so that default items corresponding to the skill information of the user related to the past cases stored by the storage means are displayed;
an instruction receiving means for receiving an instruction to select a desired item from a list of past cases including the default item and items other than the default item;
Equipped with
the instruction receiving means receives an instruction to select information on an item of the screen stored by the storage means or an instruction to change an item of the screen ;
The display control means controls the display of the screen so that the selected item is displayed in response to an instruction received by the instruction receiving means,
When an instruction to change an item on the screen is received by the instruction receiving means, the display of the screen is controlled so that a default item for each skill corresponding to the skill information of the user of the past case corresponding to the instruction to change the item on the screen is displayed .
Information processing device. the display control means controls the display of the screen so that a default item is displayed based on skill information of a user who has received an instruction from the instruction receiving means and input information regarding the selected item on the screen and on predetermined information included in the information regarding the item on the screen.
The information processing device according to claim 4 . The display control means controls to display information indicating that an input has been made to an item other than the default item based on skill information of a login user, the item being input by a user who has input information regarding the item on the screen.
The information processing device according to claim 5 . The display control means controls display of the screen for approval so that items including items other than the items displayed by default on the screen for making an application are displayed by default.
The information processing device according to claim 1 . An information processing device that supports a second user in approving an application made by a first user based on a relationship between skill information of the first user and skill information of the second user by controlling display of a screen having a plurality of items for receiving input from a user,
An acquisition means for acquiring skill information relating to the level of a user's skill;
a display control means for controlling display of the screen so that a default item corresponding to the skill information of the user is displayed;
An instruction receiving means for receiving an instruction regarding the selection of an item other than the default item;
Equipped with
The display control means receives an instruction from the instruction receiving means and controls the display of the screen so that a selected item is displayed ,
When the first user inputs information into an item other than an item displayed by default on a screen for making an application, the display of the screen for making approval by the second user is controlled so that the screen for making the approval displays items including the item input by the first user in addition to the default items of the second user .
Information processing device. The instruction receiving means receives an instruction to return the approval to the screen for approval,
The display control means controls display of the screen for making the application so that items including the items inputted into the screen for making the approval at the time of the return are displayed by default.
9. The information processing device according to claim 7 or 8 . An information processing system in which a client terminal that controls display of a screen having a plurality of items for receiving input from a user and a server that stores information on user skills are connected so as to be capable of communicating with each other, and which controls display of a screen having a plurality of items for receiving input from a user ,
The client terminal includes:
an acquisition means for acquiring information on an item to be displayed by default on the screen according to skill information related to a level of a user's skill from a storage means of the server;
a display control means for controlling display of the screen so that default items are displayed on the basis of information regarding items to be displayed by default on the screen acquired by the acquisition means;
An instruction receiving means for receiving an instruction regarding the selection of an item other than the default item;
Equipped with
The server,
a storage means for storing information on an item to be displayed by default on the screen corresponding to skill information on a user's skill such that information on the item on the screen on which the user has made an input corresponds to the skill information of the user ;
an analysis means for analyzing input tendencies of each user corresponding to the same skill information as the user based on information on the item on the screen corresponding to the skill information stored by the storage means;
Equipped with
the display control means determines a default item corresponding to the skill information of the user on a skill-by-skill basis based on the analysis result of the input tendency, and controls the display of the screen so that the determined default item and an item selected in response to an instruction by the instruction receiving means are displayed.
Information processing system. An information processing system in which a client terminal that controls display of a screen having a plurality of items for receiving input from a user and a server that stores information regarding the skills of the user are connected so as to be able to communicate with each other,
The client terminal includes:
an acquisition means for acquiring information on an item to be displayed by default based on the skill information of the user of the selected past case on the screen corresponding to the skill information related to the level of the user's skill from a storage means of the server;
a display control means for controlling display of the screen acquired by the acquisition means so that default items are displayed based on information regarding items to be displayed by default corresponding to the skill information of the user related to the selected past case ; and
an instruction receiving means for receiving an instruction to select a desired item from a list of past cases including the default item and items other than the default item ;
Equipped with
The server,
a storage means for storing information on items to be displayed by default on the screen so that case information on the items on the screen input by the user corresponds to skill information on the user's skills related to the case;
The display control means controls the display of the screen so that the selected item is displayed in response to an instruction received by the instruction receiving means ,
When an instruction to change an item on the screen is received by the instruction receiving means, the display of the screen is controlled so that a default item for each skill corresponding to the skill information of the user of the past case corresponding to the instruction to change the item on the screen is displayed .
Information processing system. An information processing system in which a client terminal that controls display of a screen having a plurality of items for receiving input from a user and a server that stores information regarding the skills of users are connected so as to be able to communicate with each other, and by controlling display of a screen having a plurality of items for receiving input from a user, supports a second user in approving an application made by a first user based on a relationship between skill information of the first user and skill information of the second user,
The client terminal includes:
an acquisition means for acquiring information on an item to be displayed by default on the screen corresponding to skill information related to a level of a user's skill from a storage means of the server;
a display control means for controlling display of the screen so that default items are displayed on the basis of information regarding items to be displayed by default on the screen acquired by the acquisition means;
An instruction receiving means for receiving an instruction for selecting an item other than the default item;
Equipped with
The server,
a storage means for storing information regarding items to be displayed by default on the screen according to skill information regarding a user's skill;
The display control means receives an instruction from the instruction receiving means and controls the display of the screen so that a selected item is displayed,
When the first user inputs information into an item other than an item displayed by default on a screen for making an application, the display of the screen for making approval by the second user is controlled so that the screen for making the approval displays items including the item input by the first user in addition to the default items of the second user.
Information processing system. A method for controlling a display of a screen having a plurality of items for performing a plurality of inputs, comprising:
The information processing device includes:
An acquisition step of acquiring skill information relating to a level of skill of a user;
a display control step of determining a default item corresponding to the skill information of the user on a skill-by-skill basis based on an analysis result of an input tendency of each user corresponding to the same skill information as the user into the item , and controlling the display of the screen so that the determined default item is displayed;
an instruction receiving step of receiving an instruction regarding selection of an item other than the default item;
Run
The display control step controls the display of the screen so that the selected item is displayed upon receiving the instruction from the instruction receiving step.
A method for controlling an information processing device. A method for controlling an information processing device that controls display of a screen having a plurality of input items, comprising:
The information processing device includes:
An acquisition step of acquiring skill information related to the level of a user's skill and skill information of the user of the selected past case ;
a display control step of controlling display of the screen so that default items corresponding to the skill information of the user related to the past case stored in the storage means are displayed;
an instruction receiving step of receiving an instruction to select a desired item from a list of past cases including the default item and items other than the default item ;
Run
the instruction receiving step receives an instruction for selecting information on an item of the screen stored by the storage means or an instruction for changing an item of the screen;
The display control step controls display of the screen so that the selected item is displayed upon receiving the instruction received in the instruction receiving step ,
When an instruction to change an item on the screen is received by the instruction receiving step, the display of the screen is controlled so that a default item for each skill corresponding to the skill information of the user of the past case corresponding to the instruction to change the item on the screen is displayed .
A method for controlling an information processing device. A method for controlling an information processing device that supports a second user in approving an application made by a first user based on a relationship between skill information of the first user and skill information of the second user by controlling display of a screen having a plurality of items for receiving input from a user , the method comprising:
The information processing device includes:
An acquisition step of acquiring skill information relating to a level of skill of a user;
a display control step of controlling display of the screen so that a default item corresponding to the skill information of the user is displayed;
an instruction receiving step of receiving an instruction regarding selection of an item other than the default item;
Run
The display control step receives an instruction from the instruction receiving step and controls display of the screen so that a selected item is displayed,
When the first user inputs information into an item other than an item displayed by default on a screen for making an application, the method executes control to display a screen for the second user to make approval so that items including the item input by the first user are displayed on the screen in addition to the default items of the second user .
A method for controlling an information processing device. A computer that controls the display of a screen having a plurality of items for performing a plurality of inputs ,
An acquisition means for acquiring skill information relating to the level of a user's skill;
a display control means for determining a default item corresponding to the skill information of the user on a skill-by-skill basis based on an analysis result of an input tendency of each user corresponding to the same skill information as the user , and for controlling display of a screen so that the determined default item is displayed;
an instruction receiving means for receiving an instruction for selecting an item other than the default item;
A program that functions as
the display control means executes to control the display of the screen so that the selected item is displayed in response to an instruction received by the instruction receiving means;
program. A computer that controls the display of a screen having a plurality of items for performing a plurality of inputs ,
An acquisition means for acquiring skill information relating to the level of a user's skill and skill information of the user of the selected past case ;
a display control means for controlling display of a screen so that default items corresponding to the skill information of the user related to the past case stored in the storage means are displayed;
an instruction receiving means for receiving an instruction to select a desired item from a list of past cases including the default item and items other than the default item ;
A program that functions as
the instruction receiving means receives an instruction to select information on an item of the screen stored by the storage means or an instruction to change an item of the screen;
The display control means controls the display of the screen so that the selected item is displayed in response to an instruction received by the instruction receiving means ,
When an instruction to change an item on the screen is received by the instruction receiving means, the display of the screen is controlled so that a default item for each skill corresponding to the skill information of the user of the past case corresponding to the instruction to change the item on the screen is displayed .
program. A computer that controls display of a screen having a plurality of items for receiving input from a user, thereby assisting a second user in approving an application made by a first user based on a relationship between skill information of the first user and skill information of the second user ,
An acquisition means for acquiring skill information relating to the level of a user's skill;
a display control means for controlling display of a screen so that a default item corresponding to the skill information of the user is displayed;
an instruction receiving means for receiving an instruction for selecting an item other than the default item;
A program that functions as
The display control means receives an instruction from the instruction receiving means and controls the display of the screen so that a selected item is displayed,
When the first user inputs information into an item other than an item displayed by default on a screen for making an application, the method executes control to display a screen for the second user to make approval so that items including the item input by the first user are displayed on the screen in addition to the default items of the second user .
program. A method for controlling an information processing system in which a client terminal that controls display of a screen having a plurality of items for receiving input from a user and a server that stores information related to a level of skill of the user are connected so as to be able to communicate with each other, comprising the steps of:
The client terminal includes:
an acquisition step of acquiring information on an item to be displayed by default on the screen according to skill information related to a level of skill of the user from a storage means of the server;
a display control step of determining a default item on a skill basis based on information regarding an item to be displayed by default on the screen according to an analysis result of input tendencies of each user corresponding to the same skill information as the user , the information being acquired by the acquisition step, and controlling display of the screen so that the determined default item is displayed;
an instruction receiving step of receiving an instruction regarding selection of an item other than the default item;
Run
The display control step executes controlling the display of the screen so that the selected item is displayed upon receiving the instruction from the instruction receiving step.
A method for controlling an information processing system. A method for controlling an information processing system in which a client terminal that controls display of a screen having a plurality of items for receiving input from a user and a server that stores information related to a level of skill of the user are connected so as to be able to communicate with each other, comprising the steps of:
The client terminal includes:
an acquisition step of acquiring information on an item to be displayed by default on the screen according to skill information related to the level of the user's skill, based on the skill information of the user of the selected past case , from a storage means of the server;
a display control step of controlling display of the screen acquired by the acquisition step so that default items are displayed based on information regarding items to be displayed by default corresponding to the skill information of the user related to the selected past case ;
an instruction receiving step of receiving an instruction to select a desired item from a list of past cases including the default item and items other than the default item ;
Run
The display control step controls display of the screen so that the selected item is displayed upon receiving the instruction received in the instruction receiving step ,
When an instruction to change an item on the screen is received by the instruction receiving step, a display of the screen is controlled so that a default item for each skill corresponding to the skill information of the user of the past case corresponding to the instruction to change the item on the screen is displayed .
A method for controlling an information processing system. A control method for an information processing system in which a client terminal that controls display of a screen having a plurality of items for receiving input from a user and a server that stores information related to the level of a user's skill are connected so as to be able to communicate with each other, and the control method controls display of a screen having a plurality of items for receiving input from the user, thereby supporting a second user in approving an application made by a first user based on a relationship between skill information of the first user and skill information of the second user ,
The client terminal includes:
an acquisition step of acquiring information on an item to be displayed by default on the screen according to skill information related to a level of skill of the user from a storage means of the server;
a display control step of controlling display of the screen so that default items are displayed on the screen based on information regarding items to be displayed by default on the screen acquired in the acquisition step;
an instruction receiving step of receiving an instruction regarding selection of an item other than the default item;
Run
The display control step receives an instruction from the instruction receiving step and controls display of the screen so that a selected item is displayed,
When the first user inputs information into an item other than an item displayed by default on a screen for making an application, control is executed to display a screen for making approval by the second user so that the screen for making approval displays items including the item input by the first user in addition to the default items of the second user .
A method for controlling an information processing system.

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