JP7622752B2 - Facility usage management system, facility usage management method and program - Google Patents

Description

The present invention relates to an information processing device, a facility usage management system, a facility usage method, and a non-transitory computer-readable medium.

When using facilities such as hotels, it is common to make reservations via the Internet, and users can make reservations freely using their smartphones, etc. Related technologies are known, for example, in Patent Documents 1 and 2. Patent Document 1 describes a technology in which a management server that manages accommodation at multiple hotels accepts reservations for rooms from customers via the Internet. Furthermore, Patent Document 2 describes a technology in a locking system that registers visitor information and performs facial recognition.

JP 2016-066257 A Patent No. 6690074

Although it is possible to make reservations for use of hotels and the like via the Internet as described above, check-in at hotels and the like is carried out at the reception counter at the front desk within a specified time, which can be a cumbersome procedure. The related technologies described above also do not specifically consider check-in. For this reason, with the related technologies, it is difficult to easily check in at a location other than the reception counter.

In view of these problems, the present disclosure aims to provide an information processing device, a facility usage management system, a facility usage method, and a non-transitory computer-readable medium that enable easy check-in.

The information processing device of the present disclosure comprises an acquisition means for acquiring check-in information necessary for facility check-in processing, and a check-in processing means for performing check-in processing between the facility and a management server that manages the use of the facility using the acquired check-in information.

The facility usage management system of the present disclosure comprises a management server that manages facility usage, and an information processing device, and the information processing device comprises an acquisition means for acquiring check-in information required for check-in processing at the facility, and a check-in processing means for performing check-in processing between the management server and the information processing device using the acquired check-in information.

The facility usage method disclosed herein involves acquiring check-in information necessary for facility check-in processing, and using the acquired check-in information to perform check-in processing with a management server that manages the use of the facility.

The non-transitory computer-readable medium of the present disclosure is a non-transitory computer-readable medium that stores a program for causing a computer to execute a process that acquires check-in information required for check-in processing at a facility, and uses the acquired check-in information to perform check-in processing with a management server that manages the use of the facility.

The present disclosure provides an information processing device that enables easy check-in, a facility usage management system, a facility usage method, and a non-transitory computer-readable medium.

1 is a configuration diagram showing an overview of an information processing device according to an embodiment; 1 is a configuration diagram showing a configuration example of a network system according to a first embodiment; 1 is a configuration diagram showing a configuration example of an ATM according to a first embodiment; FIG. 2 is a configuration diagram showing a configuration example of a hotel server according to the first embodiment; FIG. 2 is a configuration diagram showing a configuration example of an electronic lock according to the first embodiment; FIG. 4 is a diagram showing an example of an accommodation management table according to the first embodiment; FIG. 11 is a sequence diagram showing an operation example of a reservation process according to the first embodiment. FIG. 11 is a sequence diagram showing an operation example of check-in processing according to the first embodiment. FIG. 11 is a sequence diagram showing another operation example of the check-in process according to the first embodiment. FIG. 11 is a sequence diagram showing an operation example of a check-out process according to the first embodiment. FIG. 11 is a sequence diagram showing another operation example of the check-out process according to the first embodiment. 13A and 13B are diagrams illustrating examples of displays on a terminal device according to another embodiment. FIG. 2 is a configuration diagram showing an overview of the hardware of a computer according to an embodiment.

Hereinafter, the embodiments will be described with reference to the drawings. In each drawing, the same elements are given the same reference numerals, and duplicate explanations will be omitted as necessary.

(Overview of the embodiment)
Fig. 1 shows an overview of an information processing device according to an embodiment. As shown in Fig. 1, the information processing device 10 includes an acquisition unit 11 and a check-in processing unit 12. For example, the information processing device 10 is an ATM (Automatic Teller Machine) or a CD (Cash Dispenser) that performs an automatic cash transaction process, but is not limited thereto. For example, the information processing device 10 may be a vending machine or the like.

The acquisition unit 11 acquires check-in information necessary for facility check-in processing. The facility may be an accommodation facility such as a hotel, or any other facility that requires check-in. For example, the check-in information may include payment information for settling the facility usage fee and unlocking information for unlocking the facility's electronic lock.

The check-in processing unit 12 uses the acquired check-in information to perform check-in processing with a management server that manages the use of the facility. For example, the check-in processing may include payment processing based on payment information and registration processing of unlocking information based on unlocking information.

Thus, in the embodiment, the information processing device acquires the check-in information required for check-in processing at a facility such as a hotel, and performs check-in processing between the information processing device and the management server using the acquired information. This allows check-in to be performed from the location where the information processing device is installed, making it possible to check-in from a location other than the facility's reception counter. Furthermore, if the information processing device can acquire the specified check-in information, check-in is automatically possible, making check-in easy.

(Embodiment 1)
Hereinafter, the first embodiment will be described with reference to the drawings. Fig. 2 shows an example of the configuration of a network system according to the present embodiment, Fig. 3 shows an example of the configuration of an ATM 100 in Fig. 2, Fig. 4 shows an example of the configuration of a hotel server 200 in Fig. 2, and Fig. 5 shows an example of the configuration of an electronic lock 220 in Fig. 2.

The network system 1 according to this embodiment is an automated cash transaction system that performs transactions using ATMs, and is also a hotel management system (facility usage management system) that performs hotel check-in using ATMs. As shown in FIG. 2, the network system 1 includes an ATM 100, a hotel server 200, electronic locks 220 for multiple guest rooms in a hotel 210, a terminal device 300, a relay center 400, and a financial institution system 600. For example, the automated cash transaction system may be composed of the ATM 100, the relay center 400, and the financial institution system 600, and the hotel management system may be composed of the ATM 100, the hotel server 200, the electronic locks 220, the terminal device 300, and the relay center 400.

The financial institution system (financial institution server) 600 is an accounting system that manages deposit information for users' bank accounts based on various transactions. The relay center 400 is connected between the ATM 100 and the financial institution system 600, and relays communications for transaction processing of the ATM 100. The relay center 400 is also connected to the hotel server 200 via the Internet 500, and relays communications for check-in of the ATM 100. For example, the relay center 400 and the ATM 100 are connected via a dedicated line. The relay center 400 determines the transfer destination according to the destination of the communication data sent and received by the ATM 100, and transfers the communication data according to the communication protocol of the transfer destination.

The terminal device 300 is a terminal device operated by a user, and is capable of communicating with the hotel server 200 via the Internet 500. The terminal device 300 may be a mobile terminal device such as a smartphone, mobile phone, or tablet terminal, or an information processing device such as a personal computer. In response to the user's operation, the terminal device 300 accesses the hotel server 200 via the Internet 500 and makes reservations for hotel stays and other uses.

The ATM 100 is an automated teller machine that provides users with ATM transactions such as depositing and withdrawing cash and transferring funds. The ATM 100 is installed, for example, in a convenience store, but may also be installed in a bank or other financial institution's branch or in a train station. As shown in FIG. 3, the ATM 100 comprises an input unit 101, a deposit/withdrawal unit 102, an IC card reader/writer 103, an imaging unit 104, a display unit 105, an ATM processing unit 106, a communication unit 107, an acquisition unit 108, a check-in processing unit 109, and a check-out processing unit 110. It should be noted that the ATM 100 may also comprise other components necessary for its processing.

The input unit 101 accepts input operations by the user. The input unit 101 accepts inputs necessary for ATM transaction processing, and also accepts inputs necessary for check-in processing and check-out processing. For example, the input unit 101 may be buttons such as a numeric keypad, or a touch panel.

The deposit/withdrawal unit 102 deposits and withdraws cash. The deposit/withdrawal unit 102 deposits and withdraws the cash required for ATM transaction processing, and also deposits and withdraws the necessary cash when payment is made in cash during check-in and check-out processing. The deposit/withdrawal unit 102 accepts cash such as bills inserted by the user, and also ejects cash to be paid out to the user.

The IC card reader/writer 103 reads or writes information from an IC card. The IC card information includes IC card identification information, electronic money information, and the like. An IC card is a card equipped with a contactless IC chip having identification information, and is, for example, an electronic money card, a credit card, a cash card, and the like. In addition, the IC card (IC chip) is not limited to a card type, and may be built into a terminal device such as a smartphone or a mobile phone. The IC card reader/writer 103 deposits and withdraws electronic money required for ATM transaction processing, and also deposits and withdraws the required electronic money when payment is made in electronic money during check-in processing or check-out processing. Furthermore, the IC card reader/writer 103 reads the IC card identification information as unlocking information during check-in processing or check-out processing.

The imaging unit 104 is a camera that captures an image of the user's face, etc. The imaging unit 104 is disposed, for example, at the upper front portion of the ATM 100, and captures an image of the user's face and upper body. The imaging unit 104 captures an image of the user's face when facial authentication is required during ATM transaction processing, and also captures an image of the user's face as unlocking information during check-in processing and check-out processing.

The display unit 105 is a display that displays to the user the information necessary for each process. The display unit 105 displays guidance and necessary information for ATM transaction processing, and also displays guidance and necessary information for check-in processing and check-out processing. The ATM processing unit 106 executes ATM transaction processing (automatic transaction processing). ATM transaction processing includes deposit processing to a bank account, withdrawal processing, account transfer, or money transfer processing.

The communication unit 107 is connected to the relay center 400 and communicates with the connected relay center 400. The communication unit 107 transmits and receives communication data for ATM transaction processing by the ATM processing unit 106 to and from the financial institution system 600 via the relay center 400. The communication unit 107 also transmits and receives check-in information from the check-in processing unit 109, check-out information from the check-out processing unit 110, and the like to and from the hotel server 200 via the relay center 400.

The acquisition unit 108 acquires check-in information necessary for check-in processing and check-out information necessary for check-out processing. The acquisition unit 108 can be said to be both a check-in information acquisition unit that acquires check-in information and a check-out information acquisition unit that acquires check-out information.

The check-in information includes, for example, reservation information for reserving use of the hotel, payment information for settling the hotel fee, and unlocking information for unlocking the electronic lock of the hotel. The reservation information includes reservation identification information such as a reservation number that can identify a hotel reservation. The payment information is information necessary for payment (payment), and includes the payment method and the payment source identification information. The unlocking information is information necessary for unlocking (authentication) of the electronic lock, and includes identification information that can identify the user or the user's belongings, such as a facial image of the user's face and identification information of a card (IC card) held by the user. The unlocking information is also authentication information for authenticating the use of the facility. The check-in information may include the user's identity verification information (an image of an identity verification document such as a driver's license, a My Number card, or a passport) as necessary. In addition, the check-out information includes, for example, identification information of the facility used, such as a hotel room number, and unlocking information. Each piece of information may be acquired from the input unit 101, the IC card reader/writer 103, the imaging unit 104, etc., depending on the type of information. For example, the reservation number, payment information, and room number can be obtained from the input information entered into the input unit 101, the IC card identification information can be obtained from the IC card information read by the IC card reader/writer 103, and the user's facial image can be obtained from an image captured by the imaging unit 104. Note that the unlocking information is not limited to a facial image, and may include biometric information such as a fingerprint. For example, a fingerprint may be extracted from an image, or may be obtained from a biometric information sensor such as a fingerprint sensor.

The check-in processing unit 109 performs check-in processing with the hotel server 200 based on the acquired check-in information. The check-in processing is processing necessary for checking in (procedures) at a hotel, and is processing for registering the use of accommodation. For example, the check-in processing includes reservation inquiry processing based on reservation information, payment processing based on payment information, and unlocking information registration processing. The check-in processing unit 109 is a reservation inquiry processing unit that performs reservation inquiry processing, a payment processing unit that performs payment processing, and an unlocking information registration processing unit that performs unlocking information registration processing. For example, in the reservation inquiry processing, a request is made to the hotel server 200 to inquire about reservation information (reservation number), and if the reservation information inquiry is successful, the check-in processing proceeds. In the payment processing, depending on the payment method, a request is made to the hotel server 200, the financial institution system (server) 600, or other payment agent servers, etc., to settle the usage fee using the payment information. In the unlocking information registration processing, a request is made to the hotel server 200 to register unlocking information to the electronic lock 220 of the guest room to be used. Note that some or all of the reservation inquiry, payment request, and registration request may be requested together. The check-in process may include an identity verification process as necessary, in which the hotel server 200 is requested to verify the authenticity of identity verification information, and the check-in process may proceed if the verification is successful.

The check-out processing unit 110 performs check-out processing with the hotel server 200 based on the acquired check-out information. The check-out processing is processing required for checking out of a hotel (procedures) and is processing for settling the accommodation (deleting registration). For example, the check-out processing includes processing for deleting accommodation information and processing for deleting unlocking information. In other words, the check-out processing unit 110 is an accommodation information deletion unit that performs processing for deleting accommodation information, and also an unlocking information deletion unit that performs processing for deleting unlocking information. In the accommodation information deletion processing, it requests the hotel server 200 to delete the accommodation information of the guest room used. In the unlocking information deletion processing, it requests the hotel server 200 to delete the unlocking information for the electronic lock 220 of the guest room used. Note that a request for the deletion of accommodation information and unlocking information may be made together.

As shown in FIG. 4, the hotel server 200 includes a memory unit 201, a communication unit 202, a reservation management unit 203, a check-in management unit 204, and a check-out management unit 205.

The memory unit 201 stores information necessary for the processing of the hotel server 200, and stores an accommodation management table (usage management table) that manages hotel accommodation information, etc. FIG. 6 shows an example of the accommodation management table stored in the memory unit 201. As shown in FIG. 6, for example, the accommodation management table stores the reservation number, the room number of the guest room to be used, the stay period, the number of people using the room, the name of the user (representative), the user's contact information (telephone number, email address, etc.), the check-in status (check-in not yet/completed), and the payment information in association with each other. For example, the reservation number, room number, stay period, number of people, name, contact information, check-in status, and payment information in the accommodation management table are accommodation information, and among these pieces of information, the reservation number, room number, stay period, number of people, name, and contact information are reservation registration information (including reservation information entered by the user) registered at the time of reservation, and the check-in status and payment information are also check-in registration information registered at the time of check-in.

The communication unit 202 communicates with the Internet 500, and transmits and receives communication data via the Internet 500. The reservation management unit 203 registers the user's reservation information in the accommodation management table. The reservation management unit 203 accepts requests from the terminal device 300 (user) via the Internet 500 via the communication unit 202, and performs reservation registration processing in response to the request. In other words, the reservation management unit 203 obtains the stay period, number of people, name, and contact information from the user (reservation holder), assigns a room number and reservation number, and associates this information with each other and registers it in the accommodation management table.

The check-in management unit 204 performs check-in processing with the ATM 100 and updates the information in the accommodation management table. The check-in management unit 204 is a reservation information inquiry processing unit that receives requests from the ATM 100 via the Internet 500 by the communication unit 202 and performs reservation information inquiry processing in response to the request, and is also a payment processing unit that performs payment processing in response to the request, and is also an unlocking information registration processing unit that performs unlocking information registration processing in response to the request. In the reservation information inquiry processing, the reservation number of the user who performs the check-in processing is obtained from the ATM 100, a search is performed to see if there is a matching reservation number in the accommodation management table, and the search result is sent to the ATM 100. In the payment processing, the user's payment information is obtained from the ATM 100, the necessary payment processing is performed, and the obtained payment information is registered in the record of the accommodation management table corresponding to the user's reservation number. In the unlocking information registration processing, the unlocking information of the user is obtained from the ATM 100, and a request is made to the electronic lock 220 of the hotel room used by the user to register the obtained unlocking information. Furthermore, when the check-in process is completed, the check-in management unit 204 updates the check-in status of the corresponding record in the accommodation management table to "Checked in." The check-in management unit 204 may check the validity of the personal identification information in response to a request from the ATM 100, and transmit the check result to the ATM 100. For example, when the name, etc. can be confirmed from an image of the personal identification document included in the personal identification information, the personal identification information may be determined to be valid.

The checkout management unit 205 performs check-out processing with the ATM 100 and deletes information from the accommodation management table. The check-out management unit 205 is an accommodation information deletion processing unit that receives requests from the ATM 100 via the Internet 500 by the communication unit 202 and deletes accommodation information in response to the request, and is also an unlocking information deletion processing unit that deletes unlocking information in response to the request. In the check-out processing, payment processing may be performed using payment information registered in the accommodation management table as necessary. In the accommodation information deletion processing, the room number of the user performing the check-out processing is obtained from the ATM 100, a search is performed to see if there is a matching room number in the accommodation management table, and the corresponding record (accommodation information) is deleted. In the unlocking information deletion processing, the unlocking information of the user is obtained from the ATM 100, and a request is made to the electronic lock of the guest room used by the user to delete the obtained unlocking information.

As shown in FIG. 5, the electronic lock 220 includes a memory unit 221, an input unit 222, a control unit 223, and a locking/unlocking mechanism unit 224. The electronic lock 220 is installed at the door (entrance) of each guest room in the hotel 210. The memory unit 221 stores the unlocking information of a user entering the guest room. The input unit 222 acquires the identification information of the user standing in front of the door when the user enters the room. For example, if the unlocking information is IC card identification information, the IC card identification information is acquired by an IC card reader, and if the unlocking information is a facial image, the user's facial image is acquired by a camera. Note that it is preferable that the facial image used as the unlocking information is captured under similar conditions by the imaging unit 104 of the ATM 100 and the camera of the electronic lock 220. For example, the camera parameters, height and angle of image capture may be the same in the ATM 100 and the electronic lock 220, and the brightness of lighting, etc. may be the same. In addition, in the ATM 100 and the electronic lock 220, guidance may be provided by voice guidance or the like so that the orientation of the face to be imaged is the same. When the unlocking information is biometric information such as a fingerprint, the fingerprint may be extracted from an image or may be obtained from a biometric information sensor such as a fingerprint sensor.

The control unit 223 registers the unlocking information of the user in the memory unit 221 in response to a request from the hotel server 200, and also deletes the registered unlocking information. When the user enters the room, the control unit 223 judges (verifies) whether the user's identification information acquired by the input unit 222 matches the unlocking information stored in the memory unit 221, and controls the locking/unlocking mechanism unit 224 to unlock the door. The locking/unlocking mechanism unit 224 unlocks/locks the guest room door in response to an instruction from the control unit 223. That is, if the user's identification information acquired by the input unit 222 matches the unlocking information stored in the memory unit 221, the locking mechanism unit 224 unlocks the door. For example, if the acquired IC card identification information and the stored identification information are the same, it is determined that the two match. In addition, it extracts features of the acquired face image and the stored face image, and if the similarity of the extracted features is greater than a predetermined threshold, it is determined that the two match. In this example, the unlocking information is collated by the electronic lock 220, but the unlocking information may also be collated by the hotel server 200. For example, the unlocking information may be registered in the accommodation management table of the hotel server 200 at the time of check-in, a facial image captured by the camera of the electronic lock 220 may be transmitted to the hotel server 200, the registered facial image may be collated in the hotel server 200 with the captured facial image, and the electronic lock 220 may be unlocked according to the collation result.

Figure 7 shows the hotel reservation process according to this embodiment. Note that, although an example of making a reservation from the terminal device 300 is described here, a reservation may also be made from the ATM 100 in the same manner as the terminal device 300. As shown in Figure 7, first, the user's reservation information is input to the terminal device 300 (S101). In response to the user's operation, the terminal device 300 accepts input of the user's reservation information, including the length of stay, number of people, name, and contact information.

Next, the terminal device 300 transmits the user's reservation information to the hotel server 200 (S102). The terminal device 300 requests a reservation from the hotel server 200 using the inputted stay period, number of people, name and contact information as reservation information. If necessary, other information such as the user's facial image may be included in the reservation information and transmitted. For example, the facial image is an image captured by the imaging unit of the terminal device 300.

Next, the hotel server 200 generates a reservation number (S103) and registers it in the accommodation management table (S104). The communication unit 202 receives reservation information including the stay period, number of people, name and contact information from the terminal device 300. The reservation management unit 203 refers to the accommodation management table, and if there is a room that can be reserved based on the stay period and number of people, assigns the room number and generates a reservation number. Furthermore, the reservation management unit 203 associates the generated reservation number, the assigned room number, the received stay period, number of people, name and contact information, and registers them in the accommodation management table as reservation registration information. For example, a facial image of the user may be registered for authentication of the user performing the check-in procedure.

Next, the hotel server 200 transmits the reservation number to the terminal device 300 (S105). The communication unit 202 transmits the reservation number registered in the accommodation management table to the terminal device 300 that requested the reservation. In this way, the user obtains the reservation number.

Figure 8 shows the check-in process according to this embodiment. As shown in Figure 8, first, a reservation number is input into ATM 100 (S201). When the user inputs the reservation number into input unit 101, acquisition unit 108 acquires the input reservation number. The user may use an ATM near the hotel, or may use an ATM in a convenience store or the like in any location, not limited to near the hotel.

Next, the ATM 100 requests the hotel server 200 to inquire about the reservation number (S202). The check-in processing unit 109 inquires about the input reservation number as part of the reservation inquiry process. Specifically, the communication unit 107 transmits the input reservation number to the hotel server 200.

Next, the hotel server 200 searches the accommodation management table by the reservation number (S203). The communication unit 202 receives the reservation number queried from the ATM 100, and the check-in management unit 204 searches the accommodation management table in the memory unit 201 by the received reservation number as a reservation information inquiry process. That is, the accommodation management table is searched for a record (reservation information) including the received reservation number. Note that the accommodation management table may be searched by other information included in the reservation information, not limited to the reservation number. Note that if the user's face image is registered at the time of reservation, face authentication may be performed on the user who performs the check-in procedure. For example, the check-in processing unit 109 acquires the face image of the user captured by the imaging unit 104 of the ATM 100, and performs face authentication based on whether the acquired face image matches the registered face image. If authentication is successful, the reservation number may be searched.

Next, the hotel server 200 transmits an inquiry response to the ATM 100 (S204). The check-in management unit 204 generates an inquiry response including the search results obtained by searching the accommodation management table using the reservation number, and transmits the generated inquiry response from the communication unit 202 to the ATM 100. The inquiry response includes whether or not there is corresponding reservation information (record) in the accommodation management table, and if there is corresponding reservation information, it may also include the billing amount required for the stay. The billing amount may be stored in advance in the accommodation management table, or may be calculated based on the reservation information at the time of the inquiry response.

Next, payment information is input to the ATM 100 (S205). When the user inputs the payment information into the input unit 101, the acquisition unit 108 acquires the input payment information. The user inputs the payment method and the identification information of the payment source as the payment information.

Next, the ATM 100 requests payment from the hotel server 200 (S206). When the check-in processing unit 109 successfully queries the reservation number from the inquiry response and the user inputs payment information, it requests payment using the input payment information as payment processing. Specifically, the communication unit 107 transmits payment information including the input payment method and payment source identification information to the hotel server 200. Note that the payment information may be registered in the accommodation management table at the time of reservation, and the input and request for payment information (S205, S206) may be omitted. Also, if the inquiry response does not include the amount to be charged (if payment has already been made), the payment processing (S206 to S209) may be omitted.

Next, the hotel server 200 performs a payment process based on the payment information (S207). The communication unit 202 receives the payment information from the ATM 100, and the check-in management unit 204 performs the payment according to the payment method and the identification information of the payment source included in the received payment information. For example, if the payment method is a credit card, the amount billed may be billed to the hotel server 200 or the payment agency server of the credit card company using the user's credit card number. Also, if the payment method is a bank transfer or cash transfer, the amount billed may be settled by performing a transfer procedure between the ATM 100 and the financial institution system 600 using the user's account number. In this case, the ATM 100 may request the financial institution system 600 to make a payment, and the financial institution system 600 may notify the hotel server 200 of the completion of the payment. If the payment method is cash, the ATM 100 may accept the cash deposit, and the ATM 100 may notify the hotel server 200 of the deposit result, thereby performing the payment. If the payment method is electronic money loaded onto an IC card, the ATM 100 may withdraw the bill amount from the IC card and notify the hotel server 200 of the withdrawal result, thereby completing the settlement.

Next, the hotel server 200 updates the accommodation management table with the payment result (S208) and notifies the ATM 100 of the completion of the payment (S209). The check-in management unit 204 updates the record in the accommodation management table in the memory unit 201 based on the reservation number. The check-in management unit 204 registers the received payment information in the record (accommodation information) corresponding to the queried reservation number in the accommodation management table. Furthermore, the communication unit 202 transmits a notification of the completion of the payment to the ATM 100.

Next, unlocking information is input to ATM 100 (S210). For example, if the unlocking information is IC card identification information, the user brings the IC card close to IC card reader/writer 103, and when IC card reader/writer 103 reads the IC card identification information, acquisition unit 108 acquires the read identification information. Also, if the unlocking information is a facial image, imaging unit 104 captures a facial image of the user in front of ATM 100, and acquisition unit 108 acquires the captured facial image.

Next, the ATM 100 requests the hotel server 200 to register the unlocking information (S211). When the payment is completed and the unlocking information is input, the check-in processing unit 109 requests the registration of the input unlocking information as an unlocking information registration process. Specifically, the input unlocking information is transmitted from the communication unit 107 to the hotel server 200. Note that multiple pieces of unlocking information may be obtained and transmitted. For example, the IC card identification information and facial images of all family members staying in the same room may be used as the unlocking information.

Next, the hotel server 200 requests the electronic lock 220 to register the unlocking information (S212), and the electronic lock 220 registers the unlocking information (S213). The communication unit 202 receives the unlocking information from the ATM 100, and the check-in management unit 204 obtains the room number in the record (accommodation information) corresponding to the queried reservation number in the accommodation management table, and requests the electronic lock 220 of the guest room with the obtained room number to register the received unlocking information. The electronic lock 220 then registers the unlocking information requested by the hotel server 200 in the memory unit 221. Note that if a facial image of the user is registered at the time of reservation, the facial image registered in the hotel server 200 may be registered in the electronic lock 220.

Next, the hotel server 200 updates the accommodation management table with the registration result (S214) and notifies the ATM 100 that registration is complete (S215). When the check-in management unit 204 has completed registration of the unlocking information in the electronic lock 220, it updates the check-in status in the record (accommodation information) corresponding to the queried reservation number in the accommodation management table to "Checked in". Furthermore, the communication unit 202 sends a registration completion to the ATM 100. This completes check-in, and the user can unlock the electronic lock 220 of their hotel room and enter freely.

Figure 9 shows another example of check-in processing according to this embodiment. As shown in Figure 9, a reservation inquiry, payment request, and registration request may be sent from the ATM to the hotel server together in a check-in request.

In this example, the information required for check-in is input to the ATM 100 (S221), and the ATM 100 requests check-in from the hotel server 200, including the reservation number, payment information, and unlocking information (S222). The hotel server 200 uses the received reservation number, payment information, and unlocking information to search the accommodation management table (S203), process the payment (S207), update the accommodation management table (S208), request registration of unlocking information (S212), and update the accommodation management table (S214), as in Figure 8, and notifies the ATM 100 that check-in is complete (S223).

Figure 10 shows the check-out process according to this embodiment. As shown in Figure 10, first, check-out information is input to ATM 100 (S301). For example, a room number and unlocking information are input as the check-out information. When a user inputs a room number into input unit 101, acquisition unit 108 acquires the input room number. For example, if the unlocking information is IC card identification information, IC card reader/writer 103 reads the IC card identification information, and acquisition unit 108 acquires the read identification information. Also, if the unlocking information is a face image, imaging unit 104 captures the user's face image, and acquisition unit 108 acquires the captured face image.

Next, the ATM 100 requests check-out from the hotel server 200 (S302). The check-out processing unit 110 requests check-out using the input check-out information. Specifically, the communication unit 107 transmits check-out information including the input room number and unlocking information to the hotel server 200. Check-out may be requested using only the room number. Also, the unlocking information may be registered in the accommodation management table at the time of check-in, and check-out may be requested using only the unlocking information. When check-out is requested using only the unlocking information, accommodation information with matching unlocking information is deleted from the accommodation management table.

Next, the hotel server 200 requests the electronic lock 220 to delete the unlocking information (S303), and the electronic lock 220 deletes the unlocking information (S304). The communication unit 202 receives check-out information from the ATM 100, and the check-out management unit 205 requests the electronic lock 220 of the guest room with the corresponding room number to delete the unlocking information. The corresponding electronic lock 220 may be requested to delete the unlocking information it has stored, or may be requested to delete the same unlocking information as the received unlocking information. The electronic lock 220 then deletes the unlocking information from the memory unit 221 in response to the request from the hotel server 200.

Next, the hotel server 200 deletes the information in the accommodation management table (S305) and notifies the user that check-out is complete (S306). The check-out management unit 205 deletes the record in the accommodation management table in the memory unit 201 using the check-out information. The check-out management unit 205 searches the accommodation management table for a record (accommodation information) that includes the received room number, and deletes the information of the record (accommodation information) that includes the corresponding room number. Furthermore, the communication unit 202 transmits a check-out completion to the ATM 100. Note that if settlement is required, payment processing may be performed before deleting the accommodation information. For example, payment may be performed using the payment information registered in the accommodation management table, or payment may be performed using payment information entered by the user as in FIG. 8.

Figure 11 shows another example of the check-out process according to this embodiment. As shown in Figure 11, a check-out request may be made from the hotel reception counter to the hotel server.

In this example, when a check-out request is made at the reception counter 211 including the check-out information (S311), the reception counter 211 (such as a terminal device at the counter) requests check-out from the hotel server 200 (S302). In this case, only the room number may be sent as check-out information. Unlocking information may also be sent if necessary. The hotel server 200 then requests the deletion of the unlocking information (S303), deletes the information from the accommodation management table (S305), and notifies the reception counter 211 that check-out is complete, as in FIG. 10 (S306).

As described above, in this embodiment, it is possible to check into a hotel using an ATM installed in a convenience store or the like. That is, in this embodiment, the ATM queries the hotel server for the reservation number, performs payment processing, and registers the unlocking information for the electronic lock.

This allows users to check in at any ATM across the country without having to go to the hotel reception counter. This means that users can check in at any time and from any place they like, without being restricted by time or place, improving check-in convenience. Also, because there are no restrictions on check-in, there is no need to set a planned check-in time when making a reservation. Also, because the IC card's identification information and facial image are registered as unlocking information for the electronic lock, there is no need to hand over or carry a physical key.

Other Embodiments
In the above embodiment, ATMs that are linked to the hotel (where check-in is possible) may be displayed on the terminal device of the user. This allows the user to check available ATMs on the terminal device when checking in (checking out) and then use an ATM that is easy to use. For example, the terminal device acquires location information of ATMs available for check-in (check-out) at the reserved hotel from the Internet, etc., and displays information on ATMs extracted based on the acquired ATM location information and the current location of the terminal device on the display unit. At this time, ATMs around the current location of the user (terminal device) may be displayed based on the current location of the user. Also, ATMs (ATMs close to the location or route) may be displayed based on the location of the user's residence/workplace or hotel, the route from the user's residence/workplace to the hotel, etc.

Figure 12 shows an example of the display of a terminal device. In the example of Figure 12, a map of the area around the current location is displayed on the display screen (GUI: Graphical User Interface) of the terminal device, and the user's current location and convenience stores (stores) where available ATMs are installed are displayed on the map. Information about hotels may also be displayed. For example, when the displayed word "hotel" or icon is selected, details of the hotel or reservation information may be displayed, or the hotel's website may be displayed. When an icon of an ATM (store) displayed on the map is selected, details of the ATM (location, route from the current location, etc.) may be displayed. When displaying ATMs on the map, ATMs (stores) that have been used in the past may be highlighted. The utilization rate and current utilization status of the ATM may also be displayed. It is to be noted that available ATMs may be displayed in a list, not limited to icons.

Note that the present disclosure is not limited to the above-described embodiment, and can be modified as appropriate without departing from the spirit of the present disclosure. In the above-described embodiment, a facial image is registered as unlocking information, but a facial image may be registered as other authentication information. For example, a facial image may be registered as authentication information for making payment for the use of in-room hotel facilities or a refrigerator. In that case, the facial information may be registered in a hotel server, and the hotel server may perform authentication of the payment.

Each configuration in the above-described embodiments may be configured with hardware or software, or both, and may be configured with one piece of hardware or software, or may be configured with multiple pieces of hardware or software. Each device and each function (processing) may be realized by a computer 20 having a processor 21 such as a CPU (Central Processing Unit) and a memory 22 which is a storage device, as shown in FIG. 13. For example, a program for performing the method (processing) in the embodiment may be stored in the memory 22, and each function may be realized by executing the program stored in the memory 22 by the processor 21.

These programs can be stored and supplied to a computer using various types of non-transitory computer readable media. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R/Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (random access memories)). The programs may also be supplied to a computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer readable media can supply the programs to a computer via wired communication paths such as electric wires and optical fibers, or wireless communication paths.

Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-described embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure.

Some or all of the above embodiments may also be described as, but are not limited to, the following notes:

(Appendix 1)
An acquisition means for acquiring check-in information required for check-in processing of the facility;
a check-in processing means for performing a check-in process with a management server that manages the use of the facility using the acquired check-in information;
An information processing device comprising:
(Appendix 2)
The information processing device is an automated teller machine or an automated cash dispenser that performs automated cash transaction processing.
2. The information processing device according to claim 1.
(Appendix 3)
The check-in information includes payment information for paying for the use of the facility.
3. The information processing device according to claim 1 or 2.
(Appendix 4)
The payment information includes a payment method or a payment source identification information for the usage fee.
4. The information processing device according to claim 3.
(Appendix 5)
The check-in process includes a payment process based on the payment information.
5. The information processing device according to claim 3 or 4.
(Appendix 6)
the check-in processing means requests the management server, financial institution server, or payment agent server to settle the charge using the payment information;
6. The information processing device according to claim 5.
(Appendix 7)
The check-in information includes authentication information for authenticating use of the facility.
7. The information processing device according to claim 1 .
(Appendix 8)
The authentication information includes identification information capable of identifying a user or the user's belongings.
8. The information processing device according to claim 7.
(Appendix 9)
The unlocking information includes a facial image of the user or identification information of an IC card held by the user.
9. The information processing device according to claim 8.
(Appendix 10)
The check-in process includes a registration process of the authentication information.
10. The information processing device according to any one of appendix 7 to 9.
(Appendix 11)
the check-in processing means requests the management server to register the authentication information in an electronic lock of the facility;
11. The information processing device according to claim 10.
(Appendix 12)
The check-in information includes reservation information for reserving use of the facility.
12. The information processing device according to claim 1.
(Appendix 13)
the check-in process includes a reservation inquiry process that requests the management server to inquire about the reservation information;
13. The information processing device according to claim 12.
(Appendix 14)
The acquisition means acquires check-out information necessary for a check-out process of the facility,
a check-out processing unit that performs a check-out process with the management server using the acquired check-out information,
14. The information processing device according to any one of claims 1 to 13.
(Appendix 15)
the checkout information includes an identification of the facility;
15. The information processing device according to claim 14.
(Appendix 16)
the check-out information includes authentication information for authenticating use of the facility;
16. The information processing device according to claim 14 or 15.
(Appendix 17)
the check-out process includes a process of deleting authentication information registered for the authentication;
17. The information processing device according to claim 16.
(Appendix 18)
A management server that manages the use of the facility and an information processing device are provided,
The information processing device includes:
An acquisition means for acquiring check-in information required for check-in processing at the facility;
a check-in processing means for performing a check-in process with the management server using the acquired check-in information;
A facility usage management system that includes:
(Appendix 19)
The information processing device is an automated teller machine or an automated cash dispenser that performs automated cash transaction processing.
19. A facility usage management system as described in appendix 18.
(Appendix 20)
The check-in information includes payment information for paying for the use of the facility.
20. A facility usage management system as described in appendix 18 or 19.
(Appendix 21)
the management server performs a payment process based on the payment information in response to a request from the information processing device.
21. A facility usage management system as described in appendix 20.
(Appendix 22)
The check-in information includes authentication information for authenticating use of the facility.
22. A facility usage management system according to any one of appendix 18 to 21.
(Appendix 23)
the management server registers the authentication information in an electronic lock of the facility in response to a request from the information processing device;
23. A facility usage management system as described in appendix 22.
(Appendix 24)
The check-in information includes reservation information for reserving use of the facility.
24. A facility usage management system according to any one of appendix 18 to 23.
(Appendix 25)
the management server inquires about the reservation information in response to a request from the information processing device;
25. A facility usage management system as described in appendix 24.
(Appendix 26)
The acquisition means acquires check-out information necessary for a check-out process of the facility,
the information processing device further includes a check-out processing unit that performs a check-out process between the information processing device and the management server using the acquired check-out information;
26. A facility usage management system according to any one of appendix 18 to 25.
(Appendix 27)
the checkout information includes an identification of the facility;
27. A facility usage management system as described in appendix 26.
(Appendix 28)
the check-out information includes authentication information for authenticating use of the facility;
28. A facility usage management system as described in appendix 26 or 27.
(Appendix 29)
the management server deletes the authentication information registered for the authentication in response to a request from the information processing device.
29. A facility usage management system as described in appendix 28.
(Appendix 30)
Obtain check-in information necessary for facility check-in processing;
performing a check-in process with a management server that manages the use of the facility using the acquired check-in information;
How to use the facilities.
(Appendix 31)
Obtain check-in information necessary for facility check-in processing;
performing a check-in process with a management server that manages the use of the facility using the acquired check-in information;
A non-transitory computer-readable medium on which a program for causing a computer to execute a process is stored.

Reference Signs List 1 Network system 10 Information processing device 11 Acquisition unit 12 Check-in processing unit 20 Computer 21 Processor 22 Memory 100 ATM
101 Input unit 102 Deposit/withdrawal unit 103 IC card reader/writer 104 Imaging unit 105 Display unit 106 ATM processing unit 107 Communication unit 108 Acquisition unit 109 Check-in processing unit 110 Check-out processing unit 200 Hotel server 201 Memory unit 202 Communication unit 203 Reservation management unit 204 Check-in management unit 205 Check-out management unit 210 Hotel 211 Reception counter 220 Electronic lock 221 Memory unit 222 Input unit 223 Control unit 224 Locking/unlocking mechanism unit 300 Terminal device 400 Relay center 500 Internet 600 Financial institution system

Claims (7)

A facility usage management system including a management server for managing facility usage and an information processing device used by a user,
the management server includes a means for registering reservation information including the user and the content of the facility use and information identifying the reservation information in a usage management table;
the information processing device includes a means for requesting the management server to inquire about the reservation information by information identifying the reservation information in order for the user to check in to the facility;
the management server includes a means for searching the usage management table for the reservation information corresponding to information identifying the reservation information in response to the request for the reservation information inquiry, and notifying the information processing device of an inquiry response including the search result;
the information processing device includes means for, upon receiving the inquiry response, acquiring payment information including a payment method and a payment source identification information of the facility usage fee, and requesting the management server to settle the usage fee based on the acquired payment information;
The management server includes a means for performing a payment process based on the payment information in response to a request for payment of the usage fee.
Facility usage management system. The information processing device is an automated teller machine or an automated cash dispenser that performs automated cash transaction processing.
The facility usage management system according to claim 1 . The means for requesting payment of the usage fee requests a financial institution server or a payment agent server to make payment of the usage fee using the payment information.
The facility usage management system according to claim 1 or 2 . the information processing device includes a means for requesting the management server to register authentication information including a facial image or biometric information of the user;
The management server includes a means for registering the authentication information in an electronic lock of the facility in response to the request for registration.
The facility usage management system according to any one of claims 1 to 3. A facility usage management method executed by a management server that manages usage of a facility and an information processing device used by a user, comprising:
the management server registers reservation information including the user and the content of the facility use and information identifying the reservation information in a usage management table;
the information processing device requests the management server to inquire about the reservation information by using information identifying the reservation information in order for the user to check in to the facility;
the management server searches the usage management table for the reservation information corresponding to the information identifying the reservation information in response to the request for the reservation information inquiry, and notifies the information processing device of an inquiry response including the search result;
When the information processing device receives the inquiry response, it acquires payment information including a payment method and a payment source identification information of the facility usage fee, and requests the management server to settle the usage fee based on the acquired payment information;
the management server performs a payment process based on the payment information in response to a request for payment of the usage fee.
How facilities use is managed. 6. A program for causing a computer to execute the process of the information processing device in the facility utilization management method according to claim 5 . 6. A program for causing a computer to execute the process of the management server in the facility utilization management method according to claim 5.

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