JP7628663B2 - SALES ACTIVITY MANAGEMENT SYSTEM USING PORTABLE TERMINAL, CONTROL METHOD FOR SALES ACTIVITY MANAGEMENT SYSTEM USING PORTABLE TERMINAL, PROGRAM AND RECORDING MEDIUM FOR SALES ACTIVITY MANAGEMENT SYSTEM USING PORTABLE TERMINAL - Google Patents

Description

The present invention relates to a sales activity management system using a portable terminal, a control method for a sales activity management system using a portable terminal, and a program and recording medium for a sales activity management system using a portable terminal, which are mainly related to information management in vehicle maintenance at gas stations.

The environment surrounding today's automobile society is changing rapidly, and the management of so-called gas stations continues to face a particularly tough situation. Traditionally, the main business of gas stations was selling gasoline, but with the large fluctuations in gasoline prices, dramatic improvements in fuel efficiency, the emergence of hybrid and electric cars, and the demand for streamlining management of gas stations due to the merger of oil wholesalers, gas stations are being asked to make management efforts regarding their operations from various angles. To this end, various ideas and efforts have been made, but ultimately, the inventor has come to the conclusion that it is essential for today's gas stations to not only sell products other than gasoline, such as engine lubricants and tires, and even provide inspections, maintenance, and product sales, but also provide services, and to comprehensively handle the sale of all products related to cars, such as selling used cars.

To ensure the sale of these products, it is necessary to accurately understand customer demands and gather information such as where to have the inspections done, how often and how to replace consumables and accessories other than those for inspections, and when the next replacement will be required. It is also necessary to provide accurate information about the car to customers and increase sales.

In particular, selling used cars is the most effective way to improve a gas station's business performance, as not only are the products expensive, but the cars also tend to lead to subsequent sales through maintenance and the provision of accessories. However, the fact that gas stations sell used cars or act as an intermediary in sales is not widely known. For this reason, it is extremely important to inform customers of the products they handle, as well as their current stock status, as necessary.

The above describes the basic concept of the inventor of the present invention, but further, if a particular gas station is, for example, an independently operated gas station managed by an individual, and does not have any cooperation with other gas stations, not only would it require a great deal of cost to independently develop and operate a sales management system according to the present invention for managing the overall business of the gas station, but even if various information related to the gas station is stored in a database, the amount of information collected by the individual would be limited. On the other hand, for example, for independently operated gas stations, not only would it be possible to develop a sales management system according to the present invention and supply it to each independently operated gas station, but it would also be possible to operate the system by a specific company, business entity, etc., including the management and analysis of information associated with the operation of the system, thereby keeping the overall system construction and operation costs low. To this end, it is necessary to construct a system that can handle the management style of gas stations, such as independently operated, operated with a small number of stores, operated with a large number of stores, etc., and also to make the system compatible with stores that perform vehicle inspections and repair scratches caused by collisions, thereby not only keeping the overall costs low, but also, for example, collecting information from each store in a centralized manner, making it possible to construct a sales management system that can collect a wide range of information about vehicles, for example. Furthermore, the company filed the application in the hope of strengthening the management base of the entire industry involved in providing services to vehicles.

In order to further revitalize the vehicle service industry, technical ideas using a variety of methods have been disclosed.

JP 2015-56063 A JP 2003-203128 A

First, in an information management system that obtains inspection information related to vehicle maintenance, for example as disclosed in JP 2015-56063 A, a technical idea has already been disclosed that determines whether automobile identification information based on the vehicle's license plate number is stored, and if not, makes it possible to receive inspection information for the vehicle. However, there has been no specific disclosure regarding the application of the entire system that manages vehicle maintenance information for all customers who receive vehicle maintenance services from multiple stores, which is the aim of this invention.

Next, in an information management system that transmits service information to customers regarding vehicle maintenance, the technical idea of automatically transmitting service information regarding the vehicle maintenance from a maintenance facility to customers has already been disclosed, for example, in JP 2003-203128 A. However, there has been no specific disclosure regarding the transmission of information regarding the purchase and sale of used cars, etc., which is the aim of the present invention.

The present invention is intended to solve these problems, and aims to provide a sales activity management system, a control method thereof, a program, and a medium storing said program that can effectively utilize information about customers who use vehicles. The present application ultimately aims to present a technical idea for achieving further revitalization of product sales and/or service industries related to vehicles. Furthermore, it aims to provide a sales activity management system, a control method thereof, a program, and a medium storing said program that goes beyond the management of a single gas station and is useful for providing management guidance from the perspective of further revitalization of product sales and/or service industries to a higher level that operates multiple gas stations.

In order to solve the above problems, the present invention focuses on the fact that sales can be promoted by automatically recognizing the vehicle number of a vehicle from an image and managing information on vehicle-related products and/or services in accordance with the vehicle number information. To this end, in order for a business entity supplying vehicle maintenance information to easily obtain vehicle maintenance information and for customers having their vehicle serviced to easily obtain maintenance-related information, the system stores vehicle information, store information, and service details including maintenance and/or information on used cars at each store, as well as stores maintenance and/or service details for each vehicle, and effectively utilizes information by transmitting information on customers using the vehicle via a mobile terminal based on the stored information. That is, the first aspect of the system of the present invention is:
A sales activity management system for managing a situation in a store that sells vehicle-related products and/or services,
The sales activity management system includes:
a management system including a management device server, a management device database, a management output device, and a management input device;
a store system including a store processor, a store database, a store output device, and a store input device;
and a portable terminal including a terminal processor, a terminal memory, a terminal output device, and a terminal input device. The sales activity management system includes:
a means for inputting first information relating to a vehicle number of a vehicle related to at least one store in the sales activity management system;
A means for storing the input first information;
a means for inputting second information, which is information necessary for carrying out a desired vehicle-related service related to the at least one store;
means for storing the second information;
A means for inputting third information regarding the contents of maintenance and/or services provided in the past at the store;
means for storing the third information;
A means for inputting fourth information regarding maintenance and/or service contents predicted to occur in the future;
means for storing the fourth information;
and a means for transmitting at least one of the first to fourth pieces of information to the portable terminal.
In the first aspect, further,
The present invention may also take a second aspect relating to a system further comprising: a means for displaying at least one of the first to fourth pieces of information.
In the first or second aspect,
a means for inputting fifth information regarding vehicle sales desired by a customer into the sales activity management system;
a means for storing the input fifth information;
a means for inputting sixth information relating to the vehicle auction;
means for storing the sixth information;
The present invention may also adopt a third aspect relating to a system further comprising: a means for transmitting at least one of the fifth and sixth pieces of information to the portable terminal.
Furthermore, in any one of the first to third aspects,
The present invention may also adopt a fourth aspect relating to a system further comprising: a means for displaying at least one of the fifth and sixth pieces of information.

In order to solve the above problems, a first aspect of the present invention relates to a method for controlling a sales activity management system,
A method for controlling a sales activity management system for managing a situation in a store that sells vehicle-related products and/or services, comprising:
The sales activity management system includes:
a management system including a management device server, a management device database, a management output device, and a management input device;
a store system including a store processor, a store database, a store output device, and a store input device;
and a portable terminal including a terminal processor, a terminal memory, a terminal output device, and a terminal input device. The control method includes:
In the sales activity management system, first information regarding a vehicle number of a vehicle related to at least one store is input from the management input device or the store input device,
The input first information is stored in the store database or the management device database,
second information, which is information necessary for carrying out a desired vehicle-related service related to the at least one store, is input from the management input device or the store input device;
The second information is stored in the store database or the management device database,
third information relating to the contents of maintenance and/or services provided in the past at the store is input from the management input device or the store input device;
the third information is stored in the store database or the management device database;
fourth information relating to maintenance and/or service contents predicted to occur in the future is input from the management input device or the store input device;
the fourth information is stored in the store database or the management device database;
at least one of the first to fourth pieces of information is transmitted to the portable terminal.
In the first aspect, further,
The present invention may take a second aspect relating to the control method, further comprising: displaying at least one of the first to fourth information on the terminal output device.
In the first or second aspect,
fifth information regarding a vehicle purchase or sale desired by the customer is inputted into the sales activity management system from the management input device or the store input device;
The input fifth information is stored in the store database or the management device database,
sixth information regarding the vehicle auction is input from the management input device or the store input device;
The input sixth information is stored in the store database or the management device database,
The present invention may take a third aspect relating to the control method, further comprising transmitting at least one of the fifth and sixth information to the portable terminal.
Furthermore, in any one of the first to third aspects,
The present invention may take a fourth aspect relating to the control method, further comprising displaying at least one of the fifth and sixth information on the terminal output device.

Furthermore, in order to solve the above problems, a first aspect of the present invention relates to a program for a sales activity management system,
A program for causing a computer to operate as a sales activity management system for managing a situation in a store that sells vehicle-related products and/or services,
The sales activity management system includes:
a management system including a management device server, a management device database, a management output device, and a management input device;
a store system including a store processor, a store database, a store output device, and a store input device;
and a portable terminal including a terminal processor, a terminal memory, a terminal output device, and a terminal input device, the program causing a computer to:
A means for storing the input first information;
a means for inputting second information, which is information necessary for carrying out a desired vehicle-related service related to the at least one store;
means for storing the second information;
A means for inputting third information regarding the contents of maintenance and/or services provided in the past at the store;
means for storing the third information;
A means for inputting fourth information regarding maintenance and/or service contents predicted to occur in the future;
means for storing the fourth information;
The present invention can be realized as a program for a sales activity management system using a portable terminal, characterized in that the program functions as a means for transmitting at least one of the first to fourth pieces of information to the portable terminal.
In the first aspect, further,
The present invention may also take a second aspect relating to a program that causes a computer to further function as a means for displaying at least one of the first to fourth pieces of information.
In the first or second aspect,
a means for inputting fifth information regarding vehicle sales desired by a customer into the sales activity management system;
a means for storing the input fifth information;
a means for inputting sixth information relating to the vehicle auction;
means for storing the sixth information;
The present invention may also adopt a third aspect relating to a program that causes a computer to further function as a means for transmitting at least one of the fifth and sixth pieces of information to the portable terminal.
Furthermore, in any one of the first to third aspects,
The present invention may also adopt a fourth aspect relating to a program that causes a computer to further function as a means for displaying at least one of the fifth and sixth pieces of information.

The present invention relates to a recording medium having a program for a sales activity management system using a portable terminal, as an aspect thereof,
The sales activity management system using the portable terminal can also be realized as a recording medium having a program stored thereon that causes a computer to function.

In the above, "related to at least one store" means not only a specific store, but any store out of one or more stores. Furthermore, "information necessary to perform desired vehicle-related services" refers to information defined as the minimum required for each type of service when performing various services related to vehicles that are desired (by customers) and sold or promoted (by dealers), as shown in Table 1, for example. However, it is not limited to the information listed in Table 1. In other words, various desired services are possible other than those listed in the table, and what is defined for each type of desired service is the minimum information, and information other than that specified in the table may be defined. Specifically, vehicle information items may include the vehicle registration number or vehicle number, vehicle name, chassis number, model, engine model, total displacement or rated power, owner's name or title, registration date/issue date, first year of registration, vehicle type, passenger capacity, purpose, personal or business use, vehicle shape, maximum load, vehicle weight, total vehicle weight, length, width, height, front axle load and front/rear axle load, rear front axle load, rear rear axle load, type of fuel, model designation number, classification number, expiration date, and other notes, all of which are specified according to the service desired.

The present invention makes it possible to improve the convenience of vehicle sales.

1 is a functional block diagram of an entire sales activity management system using a portable terminal according to an embodiment of the present invention; 1 is a configuration diagram of a management system according to an embodiment of the present invention. FIG. 1 is a configuration diagram of a local customer system according to an embodiment of the present invention. FIG. 2 is a configuration diagram of a mobile terminal according to an embodiment of the present invention. 3 shows details of a mobile terminal output device according to an embodiment of the present invention. 3 is a diagram showing details of a mobile terminal input device according to an embodiment of the present invention; 4 is a vehicle master according to an embodiment of the present invention. 4 is a customer master according to an embodiment of the present invention. 4 is a store master according to an embodiment of the present invention. 4 is an item master according to an embodiment of the present invention. 4 is a diagram showing a service master according to an embodiment of the present invention; 3 is a store management database according to an embodiment of the present invention. 4 is inspection result management information according to one embodiment of the present invention. 3 is a vehicle management database according to an embodiment of the present invention. 4 is a vehicle-specific schedule management table according to an embodiment of the present invention. 11 is a diagram illustrating a terminal search screen according to an embodiment of the present invention. 3 is a vehicle display list according to an embodiment of the present invention. 11 is a diagram showing a new registration screen according to an embodiment of the present invention; 11 is a diagram showing a quotation creation screen according to an embodiment of the present invention; 4 is vehicle detailed information according to an embodiment of the present invention.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a functional block diagram showing an outline of the configuration of a sales activity management system using a portable terminal according to an embodiment of the present invention. The sales activity management system using a portable terminal according to an embodiment of the present invention is configured by linking a management system 20, a related system 240, a store system 30, etc. via a network 10. The store system 30 includes systems according to purposes, such as a store system 301 for a storefront of a gas station store, a store system 302 for an office, a store system 303 for inspection, maintenance, and product sales, etc. For example, the store system 301 for a storefront includes a camera 3011 for photographing vehicle license plates, a printer 3012, an employee terminal 3013, etc., the store system 302 for an office includes a monitoring screen, a storage function, etc., which perform processing as an office, and the store system 303 for inspection, maintenance, and product sales has a function of managing information, parts, etc. for inspection, maintenance, and product sales, and the store system 30 is a collective term for these store systems. Furthermore, in the case where there are multiple gas stations to which the present invention is applied, for example, there will be at least as many store systems 30 as there are stores. Furthermore, the customer service system 201, related systems 240, etc. are connected via a network 10, and the system configuration may be configured using so-called cloud computing, if necessary. Furthermore, for example, required software, etc. may be installed from the management system 20 to the store system 30. Furthermore, the management system 20 may manage information, etc. collected by each store system 30. Furthermore, the customer service system 201 is connected to multiple mobile terminal service companies via, for example, a communication line 101,
for example,
One mobile terminal service company 2011
A service 1 region 1 network 1211 that provides services in each region;
Service 1 Area 2 Network 1212,
Service 1 is connected to each mobile terminal 40 via region 3 network 1213, . . .
Similarly,
Two mobile terminal service companies 2012,
. . , and so on, and are finally connected to each mobile terminal (also called portable terminal) 40.
The areas covered by each mobile terminal service company as a whole and each service area network are managed in a separate data table (not shown).

Next, the details of the management system 20 will be described with reference to FIG. 2. As shown in FIG. 2, the management system 20 is configured with a management device database (hereinafter referred to as "management device DB") 21, a management device server 22, a management output device 23, a management input device 24, and a management device interface 26. The management device server 22 processes data related to the management of vehicle maintenance information using a processor (also called a computer), and the management device DB 21 stores data such as management and vehicle maintenance information. The management output device 23 is configured with a display, a printer, etc., and outputs various information as necessary. The management input device 24 is configured with a keyboard, a barcode reader, a scanner, etc., and inputs information as necessary, but includes all devices that allow information to be input. Note that the management system 20 may be configured as a single system or multiple systems as long as it is possible to ultimately perform operations as a sales activity management system using a portable terminal.

Next, the details of the store system 30 will be described with reference to FIG. 3. As shown in the figure, the store system 30 is configured with a store device memory (or database, the same below) 31, a store device processor 32, a store output device 33, a store input device 34, and a store device interface 36. The store device processor 32 processes information sent from the management system 20, for example, and displays the information on the store output device 33, for example. The store output device 33 is configured with a display, a printer, etc., and outputs various information as necessary. The store input device 34 is configured with a keyboard, a barcode reader, a scanner, a POS input device, etc., and inputs information as necessary, but includes all devices that enable input of information. The store input device 34 performs input processing from a keyboard, etc. as necessary, displays it on the store output device 33, for example, and transmits the information input from the store input device 34 to the management system 20 via the store device interface 36 as necessary. The management system 20 performs management processing of vehicle maintenance information according to the transmitted information, and if further information is required, further information is input from the store system 30, etc. In this way, the store system 30 is operated to process vehicle maintenance information.

Next, the details of the mobile terminal 40 will be described with reference to FIG. 4. As shown in the figure, the mobile terminal 40 is configured with a mobile terminal device memory 41, a mobile terminal device processor 42, a mobile terminal device output device 43, a mobile terminal device input device 44, a mobile terminal device interface 46, and the like. The mobile terminal device processor 42 is responsible for the function of performing various information processing related to the mobile terminal 40, and the mobile terminal device memory 41 stores information related to the mobile terminal 40 and programs executed by the mobile terminal device processor 42. The mobile terminal output device 43 is configured with a display, a printer, a speaker, and the like, and outputs various information as necessary. The mobile terminal input device 44 is configured with a keyboard, a barcode reader, a scanner, a camera, a microphone, and the like, and inputs information as necessary, but includes all devices that enable the input of information. The mobile terminal device interface 46 controls the connection to the service area networks 1211 to 12mn, and the like. The mobile terminal 40 is assumed to have functions equivalent to or greater than those of a mobile terminal called a smartphone, for example.

Next, the details of the mobile terminal output device 43 will be described with reference to FIG. 5. As shown in the figure, the mobile terminal output device 43 is configured with a mobile terminal output control unit 431, and an image output unit 4321, an audio output unit 4322, an information output unit 4323, etc., which are connected thereto. The mobile terminal output control unit 431 transmits information from the mobile terminal device processor 42 to the screen output unit 4321, the audio output unit 4322, the information output unit 4323, etc.

Next, the mobile terminal input device 44 will be described in detail with reference to FIG. 6. As shown in the figure, the mobile terminal input device 44 is configured with a mobile terminal device input control unit 441, and an image input unit 4421, a voice input unit 4422, an information input unit 4423, etc., which are connected thereto. The mobile terminal device input control unit 441 transmits information from the image input unit 4421, the voice input unit 4422, the information input unit 4423, etc., to the mobile terminal device processor 42.

Furthermore, the image output unit 4321 and the image input unit 4421 control an image device (not shown) equipped in the mobile terminal 40, the audio output unit 4322 and the audio input unit 4422 control an audio device (not shown) equipped in the mobile terminal 40, and the information output unit 4323 and the information input unit 4423 control an information device (not shown) equipped in the mobile terminal 40. Note that the communication means for these control methods may be any method, such as wireless, infrared, or wired.

The above describes the overview and configuration of one embodiment of the present invention. Note that in systems other than the management system 20, the store system 30, and the mobile terminal 40, such as the related system 240 and the customer support system 201, if they have a processor, memory, etc. (not shown), they will perform various information processing as necessary, in the same way as the management system 20, the store system 30, the mobile terminal 40, etc. Next, the details and operation of the present invention will be described.

As shown in the functional block diagram of the configuration overview of the sales activity management system using portable terminals in FIG. 1, the present invention is composed of a management system, which is a system related to a business entity that provides various information related to vehicle maintenance, etc., and a customer support system 201 that collects vehicle maintenance information from each individual who is the end user as a customer of the business entity, and sends (also referred to as transmitting) information related to vehicle maintenance to each individual from the collected information of each individual. Furthermore, a mobile terminal 40, represented by a smartphone, for example, is used as a means for providing information to each individual and collecting information from each individual. In the functional block diagram 1 showing the configuration overview of the sales activity management system using portable terminals, the mobile terminal service 1 company 2011, mobile terminal service 2 company 2012, mobile terminal service 3 company 2013, ..., etc. refer to each business entity that provides services to the mobile terminals owned by each individual, etc.

Next, the vehicle master 70 that manages information on target vehicles in a sales activity management system using a portable terminal will be described with reference to FIG. 7. The vehicle master 70 includes a vehicle master information column 71 that stores master information for the vehicle master, a vehicle master management column 72 that stores management information for the vehicle master, and a vehicle information 1 column 7301, a vehicle information 2 column 7302, a vehicle information 3 column 7303, and so on, which show vehicle information for individual automobiles. The vehicle master management column 72 also includes a vehicle master classification column 721, a vehicle master minor classification column 722, a number column 72001, a registration date column 72002, a vehicle number information column 7201, a vehicle inspection certificate column 7202, and so on. The vehicle number information column 7201 also includes a classification column 72011, a place name column 72012, a classification number column 72013, a hiragana column 72014, a vehicle number column 72015, and so on. 15, the vehicle inspection certificate column 7202 further includes a vehicle name column 72021, a chassis number column 72022, a model designation number column 72023, a type classification number column 72024, a manufacturer vehicle name column 72025, a vehicle image code column 72026, a vehicle inspection classification column 72027, an insurance company column 72028, an insurance maturity column 72029, a vehicle information column 720210, etc. The vehicle master 70 is information calculated from related information by the management device server 22 according to a program stored in the management device DB 21, for example, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a vehicle master setting screen (not shown) displayed on the display of the management output device 23, and stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21. The vehicle master setting screen (not shown) has the same format as the vehicle master 70. Furthermore, if necessary, a vehicle master display screen (not shown) according to the contents of the vehicle master 70 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle master 70 may be input on the store system 30 side and stored in memory, etc. Furthermore, information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the vehicle master 70 will be described. First, when a customer master relating to a gas station called □△zaka Service Station, which has store number 01, is registered on January 1, 2016, the vehicle master information column 71 stores, for example, information such as "Vehicle master creation date: 2016.01.01 Store number: 01 Store name: □△zaka Service Station." In addition, in the vehicle master management column 72, the number column 72001 stores, for example, "number," the registration date column 72002 stores, for example, "registration date," the vehicle number information column 7201 stores, for example, "vehicle number information," and the vehicle inspection certificate column 7202 stores, for example, "vehicle inspection certificate." Furthermore, in the vehicle number information column 7201 of the vehicle master sub-classification column 722, the classification column 72011 may be, for example, “classification”, the place name column 72012 may be, for example, “place name”, the classification number column 72013 may be, for example, “classification number”, the hiragana column 72014 may be, for example, “hiragana”, the vehicle number column 72015 may be, for example, “vehicle number”, ..., etc., in the vehicle inspection certificate column 7202, the vehicle name column 72021 may be, for example, “vehicle name”, the chassis number column 72022 may be, for example, “chassis number”, the model designation number column 72023 may be, for example, “vehicle number”, In the number column 72001, for example, the vehicle information 1 column 7301 stores information such as "0001". Similarly, the vehicle information 2 column 7302 stores information such as "0002", the vehicle information 3 column 7303 stores information such as "0003", etc., in ...3 column 7303, etc., in the vehicle information 4 column 7304 stores information such as "0004", etc., in the vehicle information 5 column 7305 stores information such as "0005", etc., in the vehicle information 6 column 7306 store information such as "0006", etc., in the vehicle information 7307 store information such as "0007", etc., in the vehicle information 7308 store information such as "0008", etc., in the vehicle information 8 column 7309 store information such as "0009", etc., in the vehicle information 9 column 7301 store information such as "0009", etc., in the vehicle information 1 column 7301 store information such as "0001", etc., in the vehicle information 2 column 7302 store information such as "0002", etc., in the vehicle information 3 column 7303 store information such as "0003", etc., in the vehicle information 4 column 7303 store information such as "0003", etc., in the vehicle information 5 column 7304 store information such as "0003", etc., in the vehicle information 6 column 7305 store information such as "0003", etc., in the

Next, the storage of specific information will be described. For example, in the first registration content of the vehicle master for a gas station called □△zaka Service Station, which is store number 01, if the registration date is January 1, 2016, the registration date column 72002 stores, for example, "2016.01.01" in the vehicle information 1 column 7301; if the vehicle to be registered is a private vehicle, the classification column 72011 stores, for example, "private vehicle"; if the place name of the vehicle number information is Shinagawa, the place name column 72012 stores, for example, "Shinagawa"; if the classification number of the vehicle number information is 330, the classification number column 72013 stores, for example, "330"; if the hiragana notation of the vehicle number information is "a," the hiragana column 72014 stores, for example, "a"; if the vehicle number of the vehicle number information is 1234, the vehicle number column 72015 stores, for example, "1234"; etc. Similarly, in the vehicle inspection certificate column 7202, the vehicle name column 72021 stores, for example, "XYZ", the chassis number column 72022 stores, for example, "AB-CD", the model designation number column 72023 stores, for example, "JK-LM", the type classification number column 72024 stores, for example, "NR-QR", the manufacturer vehicle name column 72025 stores, for example, "〇× car camera", the vehicle image code column 72026 stores, for example, "700001-001", the vehicle inspection classification column 72027 stores, for example, "our own company", the insurance company column 72028 stores, for example, "uneven insurance", the insurance maturity column 72029 stores, for example, "2016.01.01", and the vehicle information column 720210 stores, for example, "Color: white...", ... and other information.

In the above explanation, the information stored in each field of the vehicle master 70 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a uniquely set code, or may be a character code string to which a uniquely set code is further added.

Next, the customer master 80 that manages the information of the target customers in the sales activity management system using the portable terminal will be described with reference to FIG. 8. The customer master 80 includes a customer master information column 81 that stores the master information of the customer master, a customer master management column 82 that stores the management information of the customer master, and a customer information 1 column 8301, a customer information 2 column 8302, a customer information 3 column 8303, etc., which show the customer information of individual automobiles. The customer master management column 82 further includes a number column 8201, a registration date column 8202, a name column 8203, a postal code column 8204, an address column 8205, a telephone number column 8206, a contact column 8207, a membership number column 8208, a customer rank column 8209, a payment classification column 8210, a message column 8211, a business negotiation information column 8212, a transfer schedule column 8213, a desired content column 8214, etc. The customer master 80 is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21, for example, by calculating information from related information by the management device server 22 according to a program stored in the management device DB 21, or by inputting information by an operator from the keyboard of the management input device 24 of the management system 20 according to a customer master setting screen (not shown) displayed on the display of the management output device 23. The customer master setting screen (not shown) has the same format as the customer master 80. If necessary, a customer master display screen (not shown) according to the contents of the customer master 80 is displayed on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The customer master 80 may be input and stored in a memory on the store system 30 side. Information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the customer master 80 will be described. First, in the customer master information column 81, for example, when a customer master for a gas station called □△zaka Service Station with store number 01 is registered on January 1, 2016, information such as "Customer master creation date: 2016.01.01 Store number: 01 Store name: □△zaka Service Station" is stored. In addition, in the customer master management column 82, the number column 8201 stores, for example, a "number," the registration date column 8202 stores, for example, a "registration date," the name column 8203 stores, for example, a "name," the postal code column 8204 stores, for example, a "postal code," the address column 8205 stores, for example, an "address," the telephone number column 8206 stores, for example, a "telephone number," the contact column 8207 stores, for example, a "contact," the membership number column 8208 stores, for example, a "membership number," the customer rank column 8209 stores, for example, a "customer rank," the payment classification column 8210 stores, for example, a "payment classification," the message column 8211 stores, for example, a "message," the negotiation information column 8212 stores, for example, a "negotiation information," the transfer schedule column 8213 stores, for example, a "transfer schedule," the desired content column 8214 stores, for example, a "desired content," and so on. Furthermore, in the number column 8201 of the customer information 1 column 8301, for example, information such as "0001" is stored. Similarly, for example, "0002" is stored in the customer information 2 column 8302, for example, "0003" is stored in the customer information 3 column 83013, and so on. Next, specific information storage will be described. For example, with regard to the initial registration contents of the customer master relating to a gas station called □△saka Service Station, which is store number 01, in the customer information 1 column 8301, if the registration date is January 1, 2016, then for example, “2016.01.01” is entered in the registration date column 72002; if the customer name is 凸凸〇×, then for example, “凸凸〇×” is entered in the name column 8203; if the postal code is 123-4567, then for example, “123-4567” is entered in the postal code column 8204; if the address is XX, Chuo-ku, Tokyo, then for example, “XX, Chuo-ku, Tokyo” is entered in the address column 8205; if the telephone number is 03-1234-5678, then for example, “03-1234-5678” is entered in the telephone number column 8206; if the contact information, for example, an email address is abcd@mar.co.jp, then for example, “abcd@mar.co.jp” is entered in the postal code column 8204, then for example, “abcd@mar.co.jp.” If the customer is a member of a gas station and the membership number is 9876-5432..., the membership number field 8208 will contain, for example, "9876-5432...", if the customer rank is S, the customer rank field 8209 will contain, for example, "S", if the payment category is cash card and the number is 1234-5678..., the payment category field 8210 will contain, for example, "cash card If there are three new messages, the message field 8211 stores, for example, "New Message: 03", if there is business negotiation information, the business negotiation information field 8212 stores, for example, "Yes", if the customer plans to change cars, the change plan field 8213 stores, for example, "Yes", if the customer's desired car change is a driver's assistant, the desired content field 8214 stores, for example, "Driver's assistant". Furthermore, the same information as in the customer information 1 field 8301 is stored in the customer information 2 field 8302, customer information 3 field 8303, ..., etc.

In the above explanation, the information stored in each field of the customer master 80 is, for example, a character code of kanji or numbers, but it may be information such as a uniquely set code, or information such as a uniquely set code may be added to the character code string.

Next, the store master 90 that manages information on target stores in a sales activity management system using a portable terminal will be described with reference to Figure 9. The store master 90 includes a store master information column 91 that stores master information for the store master, a store master management column 92 that stores management information for the store master, and a store information 1 column 9301, store information 2 column 9302, store information 3 column 9303, etc., which show information on individual stores. The store master management column 92 further includes a number column 921, a registration date column 922, a store name column 923, a postal code column 924, an address column 925, a telephone number column 926, a contact column 927, etc. The store master 90 is information calculated from related information by the management device server 22 according to a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a store master setting screen (not shown) displayed on the display of the management output device 23, and is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21. The store master setting screen (not shown) has the same format as the store master 90. If necessary, a store master display screen (not shown) according to the contents of the store master 90 is displayed on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The store master 90 may be input and stored in a memory on the store system 30 side. Information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the store master 90 will be described. First, the store master information column 91 stores information such as "store master". In addition, in the store master management column 92, the number column 921 stores information such as "number", the registration date column 922 stores information such as "registration date", the store name column 923 stores information such as "store name", the postal code column 924 stores information such as "postal code", the address column 925 stores information such as "address", the phone number column 926 stores information such as "phone number", the contact column 927 stores information such as "contact", ..., etc. Furthermore, in the store information 1 column 9301 of the number column 921, information such as "01" is stored. Similarly, the store information 2 column 9302 stores information such as "02", the store information 3 column 9303 stores information such as "03", ..., etc. in sequence. Next, the storage of specific information will be described. For example, when a gas station called □△zaka Service Station is registered on January 1, 2016 as store number 01, in the store information 1 column 9301, for example, information such as "2016.01.01" is stored in the registration date column 922, and information such as "□△zaka Service Station" is stored in the store name column 923. If the postal code is 765-4321, for example, "765-4321" is stored in the postal code column 924. If the address is □△zaka, Meguro-ku, Tokyo..., for example, "□△zaka, Meguro-ku, Tokyo..." is stored in the address column 925. If the telephone number is 03-2345-6789, for example, "03-2345-6789" is stored in the telephone number column 926. As a contact point, an email address such as sankaku....@... is stored in the contact column 927, for example, "sankaku...". Furthermore, store information 2 column 8302, store information 3 column 8303, etc. will also store information similar to store information 1 column 8301.

In the above explanation, the information stored in each field of the store master 90 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a code or other information that is set independently, or may be a character code string to which information such as a code that is set independently has been added.

Next, the item master 100 that manages information on target items in a sales activity management system using a portable terminal will be described with reference to Figure 10. The item master 100 comprises an item master information column 101 that stores item master information, an item master management column 102 that stores item master management information, and an item information 1 column 10301, an item information 2 column 10302, an item information 3 column 10303, ..., etc., which show individual item information. The item master management column 102 further comprises a number column 1021, an item column 1022, a part number column 1023, a unit column 1024, a unit price column 1025, ..., etc. The item master 100 is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21, for example, by the management device server 22 calculating information from related information according to a program stored in the management device DB 21, or by the information input by an operator from the keyboard of the management input device 24 of the management system 20 according to an item master setting screen (not shown) displayed on the display of the management output device 23. The item master setting screen (not shown) has the same format as the item master 100. If necessary, an item master display screen (not shown) according to the contents of the item master 100 is displayed on, for example, the management output device 23 of the management system 20 or the item output device 33 of the store system 30. The item master 100 may be input on the item system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the item master 100 will be described. First, the item master information column 101 stores information such as "item master". Furthermore, in the item master management column 102, the number column 1021 stores information such as "number", the item column 1022 stores information such as "item", the part number column 1023 stores information such as "part number", the unit column 1024 stores information such as "unit", the unit price column 1025 stores information such as "unit price", ... etc. Furthermore, in the item information 1 column 10301 of the number column 1021, information such as "0001" is stored. Similarly, the item information 2 column 10302 stores information such as "0002", the item information 3 column 10303 stores information such as "0003", ... etc. are stored in sequence. Next, the storage of specific information will be described. For example, when high octane gasoline is registered as item number 0001, item column 1022 of item information 1 column 10301 stores, for example, "high octane gasoline", if the product number of high octane gasoline is 123450000, product number column 1023 stores, for example, "123450000", if the minimum unit of high octane gasoline sales is 0.01 liter, unit column 1024 stores, for example, "0.01 liter", if the unit price per unit is 1 yen 50 sen, unit price column 1025 stores, for example, "1.5 yen", .... Furthermore, item information 2 column 10302, item information 3 column 10303, ..., etc. are also stored in the same manner as item information 1 column 10301.

In the above explanation, character codes such as kanji and numbers are stored as the information stored in each field of the item master 100, but it is also acceptable to use information such as a code that is set independently, or to add independently set information such as a code to a character code string.

Next, the service master 110 that manages information on target services in a sales activity management system using a portable terminal will be described with reference to Figure 11. The service master 110 comprises a service master information column 111 that stores service master information, a service master management column 112 that stores management information for the service master, and a service information 1 column 11301, a service information 2 column 11302, a service information 3 column 11303, ..., etc., which show individual service information. The service master management column 112 further comprises a number column 1121, a service name column 1122, a service number column 1123, a standard time column 1124, a unit price column 1025, ..., etc. The service master 110 is information calculated from related information by the management device server 22 according to a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a service master setting screen (not shown) displayed on the display of the management output device 23, and is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21. The service master setting screen (not shown) has the same format as the service master 110. Furthermore, if necessary, a service master display screen (not shown) according to the contents of the service master 110 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The service master 110 may be input on the store system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the service master 110 will be described. First, the service master information column 111 stores information such as "service master". Furthermore, in the service master management column 112, the number column 1121 stores information such as "number", the service name column 1122 stores information such as "service name", the service number column 11023 stores information such as "service number", the standard time column 11024 stores information such as "standard time", the unit price column 1025 stores information such as "unit price", ... etc. Furthermore, in the item information 1 column 11301 of the number column 1121, information such as "0001" is stored. Similarly, the item information 2 column 11302 stores information such as "0002", the item information 3 column 11303 stores information such as "0003", ... etc. in sequence. Next, the storage of specific information will be described. For example, when a car wash is registered as service number 0001, the item column 112 of the item information 1 column 11301 stores, for example, "car wash", if the service number for the car wash is 45670000, the product number column 1123 stores, for example, "123450000", if the standard time required for the car wash is 60 minutes, the standard time column 1124 stores, for example, "60 minutes", if the unit price for the car wash is 10,000 yen, the unit price column 1125 stores, for example, "10,000 yen", .... In addition, the same information is stored in the service information 2 column 11302, service information 3 column 11303, ..., etc. as in the service information 1 column 11301.

In the above explanation, the information stored in each field of the service master 110 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a code or other information that is set independently, or may be a character code string to which information such as a code that is set independently has been added.

Next, the store management database 120 that manages the information of the target store in the sales activity management system using the portable terminal will be described with reference to Figure 12. The store management database 120 includes a store management information column 121 that stores information of the store management database, a store information management column 122 that stores management information of the store management database, and a store management information 1 column 12301, a store management information 2 column 12302, a store management information 3 column 12303, ..., etc., which show individual store management information. The store information management column 122 further includes a number column 12201, a vehicle number column 12202, a fuel lane column 12203, a time column 12204, a vehicle master registration number column 12205, an item number column 12206, a service number column 12207, a customer master number column 12208, an owned points column 12209, an unreflected points column 12210, ..., etc. The store management database 120 is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21, for example, by the management device server 22 calculating information from related information according to a program stored in the management device DB 21, or by the management device server 22 storing information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a store management database setting screen (not shown) displayed on the display of the management output device 23. The store management database setting screen (not shown) has the same format as the store management database 120. If necessary, a store management database display screen (not shown) according to the contents of the store management database 120 is displayed on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The store management database 120 may be input on the store management system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, we will explain the information stored in the store management database 120. First, in the store management information column 121, for example, if the date on which information is stored is January 1, 2016, the corresponding store number is 01, and the corresponding store name is □△zaka Service Station, then the following information is stored: "Store management database Date: 2016.01.01 Store number: 01 Store name: □△zaka Service...". In addition, in the store information management column 122, the number column 12201 stores, for example, a "number," the vehicle number column 12202 stores, for example, a "vehicle number," the refueling lane column 12203 stores, for example, a "refueling lane," the time column 12204 stores, for example, a "time," the vehicle master registration number column 12205 stores, for example, a "vehicle master registration number," the item number column 12206 stores, for example, an "item number," the service number column 12207 stores, for example, a "service number," the customer master number column 12208 stores, for example, a "customer master number," the owned points column 12209 stores, for example, "owned points," the unreflected points column 12210 stores, for example, "unreflected points," and so on. Furthermore, the store management information 1 column 12301 of the number column 12201 stores, for example, information such as "0001." Similarly, information such as "0002" is stored in the store management information 2 column 12302, and "0003", ..., etc. are stored in the store management information 3 column 12303 in sequence. Next, specific information storage will be described. For example, at a gas station called □△zaka Service Station, which has store number 01, if the vehicle number of the first vehicle that visited the station on January 1, 2016 is Shinagawa..., the vehicle refueled at the service station's fueling lane 03, and the time was from 7:20:23 to 7:23:45 a.m., the vehicle number column 12202 of the store management information 1 column 12301 stores information such as "Shinagawa...", the fueling lane column 12203 stores information such as "03", and the time column 12204 stores information such as "07:20.23 to 07:23.45". In addition, if the vehicle number "Shinagawa..." at store number 01 is registered in vehicle master 70 and the registration number in vehicle master 70 is, for example, 0001, then, for example, "0001" will be stored in vehicle master registration number column 12205; if the corresponding vehicle has been refueled with, for example, high-octane gasoline, then since high-octane gasoline is registered in item information 1 column 10301 of item master 100, the registration number 0001 in item master 100 will be stored as "H0001" in item number column 12206, for example, 01 item column 122061; and similarly, the numbers of the items purchased at the corresponding gas station will be stored in 02 item column 122062, 03 item column 122063, ..., etc. In addition to the purchase of goods, for example, when the vehicle is washed, the registration number according to the service content registered in the service master 110 is stored in the 01 service column 122071, 02 service column 122072, 03 service column 122073, ..., etc. of the service number column 12207 in the same manner as the item. Also, various services are provided according to the point information stored in the owned points column 12209. If the service points held by the customer stored in the customer master number column 12208 are, for example, 1234 points, the owned points column 12209 stores, for example, "1234", and if the number of unreflected points among the service points is 12 points, the unreflected points column 12210 stores, for example, "12". The lane numbers stored in the refueling lane column 12203 are not limited to refueling facilities, and may be assigned to, for example, car wash facilities, etc. Also, if the car is washed after refueling, for example, a service number related to the car wash may be stored together with the refueling in the same store management information column 12301, 12302, ..., etc. according to the number of the original refueling lane.

In the above explanation, the information stored in each column of the store management database 120 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a uniquely set code, or may be a character code string to which a uniquely set code or other information has been added.

Next, the inspection result management information 130 that manages the inspection result information of target vehicles in a sales activity management system using a portable terminal will be described with reference to Fig. 13. The inspection result management information 130 includes an inspection result management information column 131 that stores information on the inspection result management information, an inspection result management column 132 that stores management information for the inspection result management information, an inspection result column 13301 that shows individual inspection result management information, a response content column 13302, a next vehicle inspection column 13303, an interim response column 13304, etc. In addition, the inspection result management column 132 is composed of a content column 1320, a mandatory inspection item column 1321, an implementation device column 1322, an implementation details column 1323, etc., the mandatory inspection item column 1321 includes a steering device column 13211, a braking device column 13212, etc., and the implementation details column 1323 further includes a steering wheel column 132111, a gear column 132112, etc., a wheel column 132121, a power steering column 132122, etc. The inspection result management information 130 is information calculated from related information by the management device server 22 according to a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to an inspection result management information setting screen (not shown) displayed on the display of the management output device 23, and is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21. The inspection result management information setting screen (not shown) has the same format as the inspection result management information 130. If necessary, an inspection result management information display screen (not shown) according to the contents of the inspection result management information 130 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The inspection result management information 130 may be input on the store system 30 side and stored in a memory or the like. In addition, information input and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information input and stored on the store management system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the inspection result management information 130 will be explained. First, in the inspection result management information column 131, for example, if the shop number is 01, the date of inspection is Jan. 1, 2016, the vehicle number of the vehicle in question is Shinagawa..., the vehicle master number is 0001, and the management number is 160101-..., the following information will be stored: "Inspection result management information Shop No. 01 Date: 2016.01.01 Vehicle number: Shinagawa... Vehicle master: 0001 Management number: 160101-...". In addition, in the inspection result management column 132, the content column 1320 stores information such as "content", the implemented statutory inspection item column 1321 stores information such as "implemented statutory inspection item", the implemented device column 1322 stores information such as "steering device" in the steering device column 13211, "brake device" in the braking device column 13212, ..., etc., in the implementation details column 1323, the handle column 132111 stores information such as "steering device", the gear column 132112 stores information such as "gear", ..., etc., in the braking device column 13212, the wheel column 132121 stores information such as "wheels", and the power steering column 132122 stores information such as "power steering column", ..., etc. Furthermore, in the content column 1320, the inspection result column 13301 stores, for example, "inspection result", the response content column 13302 stores, for example, "response content", the next vehicle inspection column 13303 stores, for example, "next vehicle inspection", the interim response column 13304 stores, for example, "interim response", etc. Next, the storage of specific information will be described. For example, in the vehicle inspection results for a vehicle with a vehicle number of Shinagawa... and a vehicle master number of 0001, which was carried out on January 1, 2016 at store No. 01 managed by information management No. 160101-..., if the steering wheel of the steering device passed, the gear had a problem,..., and the wheels of the control device failed, then, in the steering wheel column 132111 of the inspection result column 13301, for example, "◯", the gear column 132112 stores, for example, "△",..., and the wheels column 132121 stores, for example, "X",..., etc. Similarly, the corresponding inspection results are stored in the response details column 13302, next vehicle inspection column 13303, interim response column 13304, etc.

In the above explanation, the information stored in each field of the inspection result management information 130 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a code or other information that is set independently, or a character code string to which information such as a code that is set independently has been added.

Next, the vehicle-specific management database 140 that manages information for each target vehicle in the sales activity management system using a portable terminal will be described with reference to FIG. 14. The vehicle-specific management database 140 includes a vehicle-specific management information column 141 that stores information for the vehicle-specific management database, a vehicle-specific management information management column 142 that stores management information for the vehicle-specific management database, a vehicle-specific management information 1 column 14301, a vehicle-specific management information 2 column 14302, a vehicle-specific management information 3 column 14303, etc., which show individual vehicle-specific management information. The vehicle-specific management information management column 142 further includes a number column 1420, a date column 1421, a store number column 1422, a store management database number column 1423, an item/service content column 1424, etc., and the item/service content column 1424 further includes a content 1 column 14241, a content 2 column 14242, a content 3 column 14243, etc. The vehicle-specific management database 140 is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21, for example, by the management device server 22, which calculates information from related information according to a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a vehicle-specific management database setting screen (not shown) displayed on the display of the management output device 23. The vehicle-specific management database setting screen (not shown) has the same format as the vehicle-specific management database 140. Furthermore, if necessary, a vehicle-specific management database display screen (not shown) according to the contents of the vehicle-specific management database 140 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle-specific management database 140 may be input on the store system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the vehicle-specific management database 140 will be described. First, in the vehicle-specific management information column 141, for example, if the vehicle number of the relevant vehicle is Shinagawa... and the vehicle master number is 0001, information such as "Vehicle-specific management database vehicle number: Shinagawa... Vehicle master: 0001..." is stored. In addition, in the number column 1420 of the vehicle-specific management information management column 142, information such as "number", in the date column 1421, for example, "date", in the store number column 1422, for example, "store number", in the store management database number column 1423, for example, "store management database number", ... is stored. Furthermore, in the vehicle-specific management information 1 column 14301 of the number column 1420, information such as "0001" is stored. Similarly, information such as "0002" is stored in the vehicle-specific management information 2 column 14302, and "0003" is stored in the vehicle-specific management information 3 column 14303, ..., etc. are stored in sequence. Next, specific information storage will be described. For example, if the initial registration of a vehicle with vehicle number: Shinagawa... and vehicle master number 0001 is made on January 1, 2016 at a store with store number 01 as number 0001 in the store management database 120, then information such as "2016.01.01" is stored in the date column 1421 of the vehicle-specific management information 1 column 14301, for example, "01" is stored in the store number column 1422, and "0001" is stored in the store management database number column 1423, for example. Hereinafter, each time a vehicle registered as vehicle master number 0001 visits each store, each piece of information is stored in sequence.

In the above explanation, the information stored in each column of the vehicle-specific management database 140 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a uniquely set code or other information, or a character code string to which a uniquely set code or other information has been added.

Next, the vehicle-specific schedule management table 150, which manages past inspection dates, maintenance dates, and future scheduled inspection dates for each vehicle, will be described with reference to FIG. 15. The vehicle-specific schedule management table 150 is configured with a start year vehicle-specific schedule management table 151, intermediate vehicle-specific schedule management tables 152-158, ..., end year vehicle-specific schedule management table 159, etc. For example, using the start year vehicle-specific schedule management table 151 as an example, each vehicle-specific schedule management table further includes a start year item column 1511, and a January column 15111, a February column 15112, a March column 15113, ..., a December column 151112 that stores information for each month.

In addition, the vehicle-specific schedule management table 150 is stored in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21, for example, by the information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 in accordance with a vehicle-specific schedule management table setting screen (not shown) displayed on the display of the management output device 23. In addition, the vehicle-specific schedule management table setting screen (not shown) has the same format as the vehicle-specific schedule management table 150. Furthermore, if necessary, a vehicle-specific schedule management table display screen (not shown) according to the contents of the vehicle-specific schedule management table 150 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. In addition, the vehicle-specific schedule management table 150 may be input on the store system 30 side and stored in memory, etc. In addition, information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the store management system 30 side may be sent to the management system 20 side. Regarding the schedule management function of the vehicle-specific schedule management table 150, the information stored in the vehicle-specific schedule management table 150 is selected by the management system 20, the related system 240, the store system 30, etc., and then sent to, for example, a mobile terminal 40 via the customer support system 201, for example, via a mobile terminal service company, as needed. Furthermore, in addition to the mobile terminal 40, not only is the schedule related to vehicles related to sales activities such as information transmission via, for example, telephone, etc., managed, for example, for customers, stores, etc., in accordance with the vehicle-specific schedule management table 150, matters occurring at each store are managed by store. Furthermore, information may be sent to each store in accordance with the customer.

Next, the details of the information stored in the vehicle-specific schedule management table 150 will be explained using the start year vehicle-specific schedule management table 151 as an example. The start year item column 1511 stores the vehicle number information, vehicle master number information, etc. corresponding to the vehicle-specific schedule management. Furthermore, if the vehicle-specific schedule management start year for the vehicle-specific schedule management in question is 2016, the information "Vehicle-specific schedule management 2016" is further stored. Note that in the vehicle-specific schedule management tables from the start year onwards, information such as "2017", "2018", ... will be stored instead of "2016", and the final year vehicle-specific schedule management will store the year information that will be the end year for management.

Next, regarding the daily information of each vehicle schedule management, using the start year vehicle schedule management table as an example, the January column 15111, February column 15112, March column 15113, ..., December column 151112, which stores the daily information of each vehicle schedule management, store, for example, a calendar for each month of the corresponding year. For example, the left end of the monthly calendar column is configured to be Sunday and the right end is Saturday, and dates may be stored according to the year information stored in the start year item column. Furthermore, the daily information of each vehicle schedule management is stored in the same way as the start year vehicle schedule management table up to the end year vehicle schedule management table 159. Furthermore, if the scheduled start date of the vehicle schedule management is, for example, June 3, 2016, the information columns for each day from June 3 onwards store, for example, the vehicle inspection expiration date, tire change due date, engine oil change due date, etc. of the vehicle. Based on this information, the next expiration date, expected replacement date, etc. can be calculated by, for example, the management system 20 and/or the store system 30, and based on this, information indicating the vehicle inspection deadline, tire expiration date, engine oil change time, etc. can be displayed, for example, by changing the display color when displayed on a display, etc. Also, if the vehicle has visited the store before, a store employee can be contacted via, for example, the employee terminal 3013, etc., to, for example, thank the customer for visiting again.

In the above explanation, the information stored in each column of the vehicle-specific schedule management table 150 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a uniquely set code, or may be a character code string to which a uniquely set code is further added.

The above describes the overview of the system related to this application. Below, we will explain a specific method for managing sales activities using operations at a gas station as an example.

First, for example, a customer drives a vehicle (not shown) to a gas station and fills up with gasoline. In this system, when a vehicle enters the gas station's fueling area, for example, a camera 3011 in the functional block diagram showing the general configuration of the vehicle maintenance information management system shown in FIG. 1 captures an image of the vehicle, and the store device processor 32, shown in the details of the store system 30 in FIG. 3, analyzes the image using a program stored in the store device memory 31 and captures, for example, the vehicle's license plate number as digital information. This license plate number information is stored in the vehicle number column 12202 of the store management database 120 shown in FIG. 12 as the latest information for the gas station corresponding to the corresponding store number. The store system 30 stores information on the status of fueling in the store management database 120, for example, in the fueling lane column 12203 and time column 12204.

The stored information not only makes it possible to know the current situation or the situation at the previous gas station, but also makes it possible to know whether vehicle information has already been registered, for example by comparing the vehicle number information stored in the vehicle number column 12202 of the relevant store management database 120 with the vehicle number information column 7201 of the vehicle master 70 shown in FIG. 7. If the vehicle is not registered in the vehicle master 70, it is registered in the vehicle master 70 as a new vehicle. Note that newly registered vehicle information is collected, for example, from the store system 30 via the network 10, by collecting information based on the vehicle number information from, for example, a database of the related system 240, and the like, to collect, for example, vehicle inspection information of the relevant vehicle and store it in the related information column, but information on the customer driving the vehicle is collected separately. Also, information about vehicles and customers has already been collected, and if, for example, a vehicle inspection deadline is approaching, sales activities can be conducted by informing the customer of the inspection date. However, in order to exchange sales-related information between store employees and customers in this way, it is preferable to display the information on the display of a portable terminal device, for example, and conduct sales activities based on this information, rather than simply communicating verbally. Also, as mentioned above, the presence of a portable terminal device or the like is essential for information exchange in order to collect information about vehicles and customers who visit the store for the first time.

The operation of a portable terminal device that exchanges information for sales activities at such a storefront will be described using the mobile terminal 40 shown in FIG. 1 as an example. The mobile terminal 40 is composed of hardware such as the mobile terminal 40 shown in FIG. 4, the mobile terminal output device 43 shown in FIG. 5, which is a detailed view of the mobile terminal 40, and the mobile terminal input device 44 shown in FIG. 6, which is a detailed view of the mobile terminal 40. The image output unit 4321 is connected to, for example, a display, and displays information via the mobile terminal output device 43.

The terminal search screen 160 for searching for targets for sales activities using mobile terminals in stores will be described with reference to Figure 16. The terminal search screen 160 has a screen search information field 161, a search selection field 162, an input information display field 163, an input key field 164, a control input field 165, etc., and further includes a telephone number search field 16201, a number search field 16202, etc. as the search selection field 162, a terminal number input 1 field 16401, a terminal number input 2 field 16402, etc. as the input information display field 163, and an input key field 164, etc. as the terminal number input 1 field 16401, a terminal number input 2 field 16402, a terminal number input 3 field 16403, a terminal number input 4 field 16404, It further includes a terminal numeric input 5 field 16405, a terminal numeric input 6 field 16406, a terminal numeric input 7 field 16407, a terminal numeric input 8 field 16408, a terminal numeric input 9 field 16409, a terminal numeric input 0 field 16400, an all clear input field 16411, a 1 character clear input field 16412, a search start input field 16499, ..., etc., as well as a control input field 165 including a back input field 16501, a reload input field 16502, a forward input field 16503, ..., etc. The terminal search screen 160 is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21, for example, by the management device server 22, which calculates information from related information according to a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a terminal search screen setting screen (not shown) displayed on the display of the management output device 23. The terminal search screen setting screen (not shown) has the same format as the terminal search screen 160. If necessary, a terminal search screen display screen (not shown) according to the contents of the terminal search screen 160 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The terminal search screen 160 may be input on the store system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the terminal search screen 160 will be described. First, when displaying, for example, on the display of the mobile terminal 40 for sales activities at a gas station called □△zaka Service Station on December 1, 2016, the terminal search screen information field 161 stores, for example, information such as "Login □△zaka SS Date: 2016.12.01...". In the terminal search screen management field 162, the telephone number search field 16201 may be set to, for example, "telephone number search", the number search field 16202 may be set to, for example, "number search", ... and in the input key field 164, the terminal numerical value input 1 field 16401 may be set to, for example, "1", the terminal numerical value input 2 field 16402 may be set to, for example, "2", the terminal numerical value input 3 field 16403 may be set to, for example, "3", the terminal numerical value input 4 field 16404 may be set to, for example, "4", the terminal numerical value input 5 field 16405 may be set to, for example, "5", the terminal numerical value input 6 field 16406 may be set to, for example, "6", the terminal numerical value input 7 field 16407 may be set to, for example, "7", the terminal numerical value input The 8 column 16408 stores, for example, "8", the terminal numeric input 9 column 16409 stores, for example, "9", the terminal numeric input 0 column 16400 stores, for example, "0", the all clear input column 16411 stores, for example, "AC", the 1 character clear input column 16412 stores, for example, "C", the search start input column 16499 stores, for example, "SEARCH", ... and further, as the control input column 165, the back input column 16501 stores, for example, "back", the reload input column 16502 stores, for example, "reload", the forward input column 16503 stores, for example, "forward", .... The stored information described above is to be displayed, for example, on the display of the mobile terminal 40.

Next, we will explain how the operation contents of a store employee or the like on an image displayed on the display of the mobile terminal 40 are stored in the terminal search screen 160 by the program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42. First, the store employee inputs the vehicle number (also called the number) of the target vehicle from the display of the mobile terminal 40 so that information about a vehicle parked in a gasoline refueling lane (not shown) can be displayed on the display of the mobile terminal 40. For example, if the vehicle number is 1234, the store employee presses the display screen displaying the information "1" stored in the terminal number input 1 field 16401 of the terminal search screen 160 with, for example, a fingertip. The mobile terminal 40 recognizes that the number "1" has been specified in response to the operation by the store employee, for example, by a resistive film method, and stores the information "1" in the most significant digit of the input information display field 163 of the terminal search screen 160. Hereinafter, when the store employee presses the display screen displaying "2", "3", and "4" in sequence, the information "2", "3", and "4" are stored in the input information display field 163 in the same manner as in the case of "1", and as a result, the information "1234" is displayed in the portion of the display of the mobile terminal 40 corresponding to the input information display field 163. When the store employee confirms that the vehicle number has been correctly input by the display screen, he/she ends the input of the vehicle number to be searched by, for example, pressing the display screen displaying the information "SEARCH" stored in the search start input field 16499 with, for example, his/her fingertip. For example, the program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42 collate the information on the input vehicle number with the information in the vehicle number information field 7201 of the vehicle master 70 corresponding to the corresponding store, and selects the corresponding vehicle. Note that when different vehicle numbers are assigned to the same vehicle, they are managed by a separate data table (not shown). Also, when different customers such as family members use the same vehicle, they are managed by a separate data table (not shown). Furthermore, if the same customer has different personal information, this information is managed in a separate data table (not shown). If the owner of the same vehicle changes, information about the vehicle is managed for each owner in a separate data table (not shown). Furthermore, in the above explanation, for example, input-related operation processing is performed on the mobile terminal 40, but some of the processing may be performed, for example, by the mobile terminal service 1 company 2011, or further, for example, by the related system 240 via the network 10. Furthermore, all of these operation processes are the same.

In the above explanation, the information stored in each field of the terminal search screen 160 is, for example, a character code using kanji characters and numbers. However, the information may be, for example, a code or other information that is set independently, or may be a character code string to which information such as a code that is set independently has been added.

Next, the vehicle display list 170 that stores information about the selected vehicle will be described with reference to FIG. 17. The vehicle display list 170 includes a vehicle display list information field 171, a vehicle display list search field 172, a sales information input field 173, a vehicle display management field 174, a vehicle detailed information field 175, a control input field 176, etc., and the vehicle detailed information field 175 includes a vehicle detailed information 1 field 1751, a vehicle detailed information 2 field 1752, a vehicle detailed information 3 field 1753, etc., and the vehicle display list search field 172 includes a vehicle number input field 17201, a vehicle number search display field 17202, a vehicle number search field 17203, etc. Further, the sales information input field 173 includes a new customer registration field 17301, an estimate creation field 17302, an order creation field 17303, ..., etc., and further, the vehicle display management field 174 includes a chart field 17401, a vehicle number field 17402, a model/name field 17403, a photo field 17404, a color field 17405, a name field 17406, a telephone field 17407, ..., etc., and the vehicle detail information field 175 includes a vehicle detail information 1 field 1751, a vehicle detail information 2 field 1752, a vehicle detail information 3 field 1753, ..., etc. 3, ..., etc., as detailed information for the chart column 17401, chart detail columns 17511, 17521, 17531, ..., etc., as detailed information for the vehicle number column 17402, vehicle number detail columns 17512, 17522, 17532, ..., etc., as detailed information for the vehicle model/name column 17403, vehicle model/name detail columns 17513, 17523, 17533, ..., etc., as detailed information for the photo column 17404, photo detail columns 17514, 17524, 17534, ..., etc., The detailed information in the color field 17405 includes color details fields 17515, 17525, 17535, etc., the detailed information in the name field 17406 includes name details fields 17516, 17526, 17536, etc., the detailed information in the phone field 17407 includes phone details fields 17517, 17527, 17537, etc., and further includes a back input field 17601, a reload input field 17602, a forward input field 17603, etc. as control input fields 176. The vehicle display list 170 is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21, for example, by calculating information from related information by the management device server 22 according to a program stored in the management device DB 21, or by storing information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a vehicle display list setting screen (not shown) displayed on the display of the management output device 23. The vehicle display list setting screen (not shown) has the same format as the vehicle display list 170. If necessary, a vehicle display list display screen (not shown) according to the contents of the vehicle display list 170 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle display list 170 may be input on the store system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the vehicle display list 170 will be described. First, when the vehicle display list 170 is displayed, for example, on the display of the mobile terminal 40 for sales activities at a gas station called □△zaka Service Station on December 1, 2016, the vehicle display list information field 171 stores information such as "Vehicle display list □△zaka SS Date: 2016.12.01...". In the vehicle display list management field 172, the vehicle number input field 17201 may be, for example, "vehicle number", the vehicle number search field 17203 may be, for example, "search", ..., etc., in the sales information input field 173, the new customer registration field 17301 may be, for example, "new customer registration", the quotation creation field 17302 may be, for example, "quote creation", the order receipt creation field 17303 may be, for example, "order receipt creation", ..., etc., in the vehicle display management field 174, the chart field 17401 may be, for example, "chart", the vehicle number field 17402 may be, for example, "vehicle number", the model/name field 17403 may be, for example, "vehicle number", ..., etc., in the vehicle display management field 174, the car chart field 17401 may be, for example, "car chart", the vehicle number field 17402 may be, for example, "vehicle number", the car model/name field 17403 may be, for example, "vehicle number", the car model/name field 17404 may be, for example, "vehicle number", the car model/name field 17405 may be, for example, "vehicle number", the car model/name field 17406 may be, for example, "vehicle number", the car model/name field 17407 may be, for example, "vehicle number", the car model/name field 17408 may be, for example, "vehicle number", the car model/name field 17409 may be, for example, "vehicle number", the car model/name field 17401 may be, for example, "vehicle number", the car model/name field 17401 may be, for example, "vehicle number", the car model/name field 17402 may be, for example, "ve Information such as "model/name" is stored in 17403, for example, "photo" in photo column 17404, for example, "color" in color column 17405, for example, "color", "name" in name column 17406, for example, "name", "phone" in phone column 17407, for example, "phone", ..., and further information such as "back" in back input column 17601 of control input column 176, "reload" in reload input column 17602, "reload" in forward input column 17603, for example, "forward", ... is stored in each of these columns. The stored information is displayed, for example, on the display of mobile terminal 40.

Next, the information transmitted to the store employee by the vehicle display list 170 displayed on the display of the mobile terminal 40 will be described. When the store employee inputs, for example, vehicle number 1234 on the terminal search screen 160 and requests a list display of information related to the corresponding vehicle number, the mobile terminal 40, for example, displays list information from, for example, the management system 20, the store system 30, etc., via, for example, the customer support system 201, and, for example, the network 10, in the vehicle detail information column 175 of the vehicle display list 170. Specifically, when medical record information exists for a vehicle stored in vehicle detailed information 1 column 1751, the medical record column 17511 stores "Yes", the vehicle number column 17512 stores "1234", the model/name column 17513 stores "XX car camera", the photo column 17514 stores an image of the vehicle, for example, the image file name "700001-001", the color column 17515 stores "White", the name column 17516 stores "Mr. XX", and the phone column 17517 stores "03-1234-...". Similarly, information about the vehicle corresponding to vehicle number 1234 is stored in vehicle detailed information 2 column 1752, vehicle detailed information 3 column 1753, etc.

In this way, the information stored in the vehicle display list 170 is displayed on the display of the mobile terminal 40. However, for example, when displaying the photo column 17514, information such as file name: 700001-001 is stored in the corresponding database, memory, etc., but when it is displayed on the display, an image with the corresponding image file name is displayed, so in FIG. 17, the image is shown as a screen image displaying the image. In the above explanation, except for the photo column 17514, character codes such as kanji and numbers are stored as the stored information in each column of the vehicle display list 170, but it is also acceptable for the information to be a uniquely set code, or for example, a character code string to which a uniquely set code or other information is further added.

Next, we will explain how the operation contents of a store employee on an image displayed on the display of a mobile terminal 40, for example, are stored in the vehicle display list 170 by the program stored in the mobile terminal memory 41 of the mobile terminal 40 and the mobile terminal processor 42. First, if a store employee enters a corresponding vehicle number on the terminal search screen 160 but nothing is displayed in the name field 17406, phone field 17407, etc. of the vehicle details information field 175 of the vehicle display list 170, this means that no customer associated with the corresponding vehicle number has been registered, so the store employee will, for example, press the new customer registration field 17301 with his/her finger to register a new customer.

Next, the new registration screen 180 for new registration when a new customer registration is specified by a store employee as described above will be described with reference to FIG. 18. The new registration screen 180 includes a new registration screen information field 181, a new registration screen search field 182, a vehicle registration input field 183, a customer registration input field 184, a control input field 185, etc., and further includes a vehicle registration selection field 18201, a customer registration selection field 18202, etc. as the new registration screen search field 182, and a vehicle registration input field 183 including a vehicle number registration field 18301, a vehicle model/name field 18302, a vehicle sales field 18311, a vehicle inspection field 18312, a vehicle It further includes customer registration input fields 184 such as a name field 18401, a telephone number field 18402, a postal code field 18411, an address field 18412, etc., and control input fields 185 such as a back input field 18501, a reload input field 18502, a forward input field 18503, etc. The new registration screen 180 is stored in the mobile terminal memory 41 by the mobile terminal processor 42 according to a program stored in the mobile terminal memory 41 of the mobile terminal 40, for example, by the mobile terminal processor 42, and displayed on the display of the mobile terminal 40, for example, by the mobile terminal processor 42, according to a program stored in the mobile terminal memory 41, and information input by a store employee on the screen or keyboard of the mobile terminal input device 44 of the mobile terminal 40 according to a new registration screen setting screen (not shown) displayed on the display of the mobile terminal output device 43. Alternatively, information calculated from related information by the management device server 22 according to a program stored in the management device DB21, for example, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a new registration screen setting screen (not shown) displayed on the display of the management output device 23 may be stored in the management device DB21 by the management device server 22, according to a program stored in the management device DB21. The new registration screen setting screen (not shown) has the same format as the new registration screen 180. Furthermore, if necessary, a new registration screen display screen (not shown) according to the contents of the new registration screen 180 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The new registration screen 180 may be input on the store system 30 side and stored in memory or the like. Information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the new registration screen 180 will be described. First, when the new registration screen 180 is displayed, for example, on the display of the mobile terminal 40 for sales activities at a gas station called □△zaka Service Station on December 1, 2016, the new registration screen information field 181 stores information such as "New registration □△zaka SS Date: 2016.12.01...". In the new registration screen search field 182, the vehicle registration selection field 18201 contains information such as "Vehicle registration", the customer registration selection field 18202 contains information such as "Customer registration", ..., and in the vehicle registration input field 183, the vehicle registration registration field 18301 contains information such as "Vehicle number:", the model/name field 18302 contains information such as "Model/name:", the vehicle sales field 18311 contains information such as "Vehicle sales:", the vehicle inspection field 18312 contains information such as "Inspection:", the inspection expiration date field 18321 contains information such as "Inspection expiration date:", the insurance expiration date field 18322 contains information such as "Insurance expiration date:", the last inspection implementation date field 18331 contains information such as " In the customer registration input field 184, the name field 18401 stores, for example, "Name:", the phone number field 18402 stores, for example, "Phone:", the postal code field 18411 stores, for example, "Postal code:", the address field 18412 stores, for example, "Address:", and in the control input field 185, the back input field 18501 stores, for example, "Back", the reload input field 18502 stores, for example, "Reload", and the forward input field 18503 stores, for example, "Forward", and so on.

Next, the information entered by, for example, a store employee using the new registration screen 180 displayed on the display of the mobile terminal 40 will be described. As described above, even if the store employee enters the corresponding vehicle number, no customer is registered in relation to the corresponding vehicle number, and therefore no customer information is displayed in the name field 17406, phone field 17407, etc. of the vehicle detailed information field 175 of the vehicle display list 170. In this case, when the store employee presses the new customer registration field 17301 with, for example, a finger, the new registration screen 180 is displayed. The store employee enters customer information into each field of the customer registration input field 184 on the new registration screen 180. For example, when entering a customer's name, the store employee presses the part displaying the name field 18401 with, for example, a finger, which displays, for example, a sub-screen for character input (not displayed), and the employee enters information according to this. Similarly, input is made to each field other than the name.

When the new registration screen 180 is displayed to input the above customer information, if there is already stored vehicle registration information, it will be displayed in the corresponding vehicle registration input field 183. However, if a store employee is entering information in a field that is not displayed, the employee may be able to enter or correct the vehicle registration information by, for example, pressing the customer registration selection field 18202 with a finger. In this case, the input operation may be simplified by, for example, reading a barcode printed on the vehicle inspection certificate using the camera function of the mobile terminal 40. Furthermore, the date information stored in the vehicle inspection expiration date field 18321, insurance expiration date field 18322, last inspection date field 18331, etc., is also stored in the related vehicle schedule management table 150, etc. In addition, when inputting each of the above information, for example, the customer may register personal information due to personal information, but if the customer's name is not permitted to be displayed on the mobile terminal 40 or the like at all times, the customer may input the information himself, for example, from a separate screen (not shown), and after confirming the registered contents, a process to make the information hidden at all times may be performed. Note that if different vehicle numbers are assigned to the same vehicle, they will be managed using a separate data table (not shown).

In the above explanation, the information stored in each field of the new registration screen 180 is, for example, a character code in the form of kanji or numbers. However, the information may be, for example, a uniquely set code, or may be a character code string to which a uniquely set code or other information has been added.

As described above, when input and corrections are completed for each field of the new registration screen 180, for example, by pressing the back input field 18501 of the control input field 185, the screen display of the vehicle display list 170 is returned to, and the information entered on the new registration screen 180 is updated and displayed on the screen. At this time, pressing the forward input field 17603 of the vehicle display list 170 displays the new registration screen 180, and the transition of display when each control input field is pressed is the same for all screens. As a result of the above operation, when the medical record field 17511 is pressed while the vehicle display list 170 is displayed, the contents of the vehicle management database 140, which stores information on previously purchased items, services, etc. related to the corresponding vehicle, are displayed on, for example, the mobile terminal 40 (not shown).

Furthermore, when the estimate creation field 17302 is pressed on the vehicle display list 170 screen, the estimate creation screen 190 is displayed. The estimate creation screen 190 is described below with reference to FIG. 19. The estimate creation screen 190 includes an estimate creation screen information field 191, an estimate creation screen search field 192, an estimate item field 193, an estimate content field 194, a vehicle condition field 195, a remarks field 196, a confirmation signature field 197, etc., and the estimate content field 194 includes an estimate content 1 field 1941, an estimate content 2 field 1942, an estimate content 3 field 1943, etc., and further includes an estimate creation screen search field 192 including a name field 19201, a vehicle number field 19202, a person in charge field 19203, a printing field 19204, etc., and the estimate item field 193 includes an item field 19301, an item/service name field 19302, a unit price field 19303, a quantity field 19304, a total amount field 19305, etc., and further includes an item field 19301, As detailed information of the item/service name column 19302, item/service name detail columns 19412, 19422, 19432, ..., etc. are provided; as detailed information of the unit price column 19303, unit price detail columns 19413, 19423, 19433, ..., etc. are provided; as detailed information of the quantity column 19304, quantity detail columns 19414, 19424, 19434, ..., etc. are provided; as detailed information of the total amount column 19305, total amount detail columns 19415, 19425, 19435, ..., etc. are provided; and further, as control input columns 198, a back input column 19801, a reload input column 19802, a forward input column 19803, ..., etc. are provided. The quotation creation screen 190 is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21, for example, by the management device server 22, which calculates information from related information according to a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a quotation creation screen setting screen (not shown) displayed on the display of the management output device 23. The quotation creation screen setting screen (not shown) has the same format as the quotation creation screen 190. If necessary, a quotation creation screen display screen (not shown) according to the contents of the quotation creation screen 190 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The quotation creation screen 190 may be input on the store system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the quotation creation screen 190 will be described. First, in the case of a quotation for a gas station called □△zaka Service Station on December 1, 2016, the quotation creation screen information field 191 stores, for example, information such as "Quotation □△zaka SS Date: 2016.12.01 ...". Also, in the quotation creation screen search field 192, for example, "Name:" in the name field 19201, for example, "Vehicle number:" in the vehicle number field 19202, for example, "Vehicle number:", in the person in charge field 19203, for example, "Person in charge:", in the printing field 19204, for example, "Print", ..., etc., and in the quotation item field 193, for example, "Item", in the item field 19301, for example, "Item", in the item/service name field 19302, for example, "Item/service name", in the unit price field 19303, for example, "Unit price", in the quantity field 19304, for example, "Quantity", in the total, etc. The amount column 19305 stores, for example, "Total amount", ..., the vehicle condition column 195 stores, for example, "Vehicle condition:", the remarks column 196 stores, for example, "Remarks:", the confirmation signature column 197 stores, for example, "Confirmation signature:", ..., and further, in the control input column 198, the back input column 19801 stores, for example, "Back", the reload input column 19802 stores, for example, "Reload", the proceed input column 19803 stores, for example, "Proceed", .... The stored information is displayed, for example, on the display of the mobile terminal 40.

Next, a method of inputting quotation information of a store employee using, for example, the portable terminal device memory 41 and the portable terminal device processor 42 of the portable terminal 40 on the quotation creation screen 190 displayed on the display of the portable terminal 40 will be described. First, on the quotation creation screen 190, the store employee checks whether the person's name, etc. is displayed correctly in the person in charge column 19203, and if it is incorrect, for example, presses the person in charge column 19203 and selects the person from the store employee list (not shown) displayed in a pull-down menu (not shown). Note that the store employee list is created separately, for example, by the store system 30. After the employee confirmation is completed, for example, the item column 19301 is pressed, and a list of contents (not shown) related to past purchase items, service names, etc. for the same vehicle in the vehicle management database 140, etc., is displayed, similar to when the chart column 17511 of the vehicle display list 170 is pressed. When the store employee in charge selects an item to be quoted from this display content, it is stored in, for example, the item details column 19411 of the quotation content 1 column 1941. After the items are input, the item and service name are selected in the same manner as for the items. The selected item or service name is stored in, for example, the item/service name details column 19412 of the quotation content 1 column 1941. If the quotation content 1 column 1941 and the like have already been input, the corresponding information is stored in the next quotation content column 194 that has already been input. After the input into the item column 19301 is completed, input is made into the item/service name column 19302, unit price column 19303, quantity column 19304, total amount column 19305, and the like. For example, input into the unit price column 19303 may be made by selecting each piece of information from the item master 100 according to the contents of the item/service name column 19302 and storing it. In addition, quotation for services is made in the same manner as for items, and each piece of information related to the service may be selected and stored from, for example, the service master 110. When the creation of the quotation is completed, the contents on the display of the mobile terminal 40 are shown to the customer for confirmation. Furthermore, when printing the quotation contents, for example, PRINT 19204 is pressed, and the quotation contents are printed, for example, on the printer 3012 of the store system 30, and the quotation contents are stored in a quotation contents database (not shown).

Once the quotation has been created, an order creation screen (not shown) is displayed, which has a format similar to that of quotation creation screen 190. If necessary, the customer can enter information about the vehicle condition when the vehicle is kept at the store, other notes, and a confirmation signature can be provided by the customer in the vehicle condition column 195, notes column 196, confirmation signature column 197, etc.

In the above explanation, character codes such as kanji and numbers are stored as the information stored in each field of the quotation creation screen 190, but it is also acceptable to use information such as a code that is set independently, or to add information such as a code that is set independently to a character code string.

In this way, once an order is confirmed by inputting, confirming and printing the quotation and order form, the store will carry out work according to the order details. Once a series of processes is completed, for example, pressing the back input field will return the screen, and when the vehicle display list 170 is displayed, for example, pressing the photo field 17404 will display a photo of the corresponding vehicle as well as detailed information about the vehicle. The vehicle details information 200 will be explained with reference to Figure 20. The vehicle detailed information 200 includes a detailed information field 201, a vehicle detailed information operation field 202, a vehicle information field 203, a vehicle information content field 204, an interview field 205, a request content field 206, a request change field 207, a sales information field 208, a control input field 209, etc., and the vehicle detailed information operation field 202 includes a photography field 20201, a terminal change field 20202, a maintenance status field 20203, etc., and the vehicle detailed information content field 204 includes a vehicle number field 20401, a vehicle model/name field 20402, a color field 20403, a vehicle details field 20404, a customer information field 20405, etc., and the interview field 205 includes an interview record, The system further includes, as the desired change column 206, a desired content column 20601, a desired vehicle type column 20602, a model column 20603, a color column 20604, etc., as the desired change column 207, a change column 20701, a desired vehicle type column 20702, a model column 20703, a color column 20704, etc., as the sales information column 208, a sales estimate column 20801, an auction information column 20802, etc., and as the control input column 209, a back input column 20901, a reload input column 20902, a forward input column 20903, etc. The vehicle detailed information 200 is information calculated from related information by the management device server 22 according to a program stored in the management device DB 21, or information input by an operator from the keyboard of the management input device 24 of the management system 20 according to a vehicle detailed information setting screen (not shown) displayed on the display of the management output device 23, and is stored in the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21. The vehicle detailed information setting screen (not shown) has the same format as the vehicle detailed information 200. Furthermore, if necessary, a vehicle detailed information screen (not shown) according to the contents of the vehicle detailed information 200 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle detailed information 200 may be input on the store system 30 side and stored in a memory or the like. In addition, information entered and stored on the management system 20 side may be transmitted to the store system 30 side, for example, via the network 10, and information entered and stored on the store system 30 side may be transmitted to the management system 20 side.

Next, the information stored in the vehicle detail information 200 will be described. First, in the case of vehicle detail information for a gas station called □△zaka Service Station on December 1, 2016, for example, information such as "Vehicle details □△zaka SS Date: 2016.12.01 ..." is stored in the detailed information field 201. In addition, in the vehicle detail information operation field 202, for example, "Photograph taken" is stored in the photo taking field 20201, for example, "Terminal change" is stored in the terminal change field 2020, for example, "Terminal change" is stored in the maintenance status field 20203, for example, "Maintenance status", ..., etc., and in the vehicle detail information content field 204, for example, the vehicle number field 20401 is stored in the vehicle number:, the vehicle model/vehicle name field 20402 is stored in the vehicle model/vehicle name:, the color field 20403 is stored in the vehicle color:, etc., In the details field 20404, for example, "Vehicle details:", in the customer information field 20405, for example, "Customer information:", in the interview field 205, in the interview record field 20501, for example, "Interview record:", in the interview 1 record field 20502, for example, "1st:", in the interview 2 record field 20503, for example, "2nd:", ..., etc., in the request change field 206, in the request content field 20601, for example, "Request content", in the desired vehicle model field 20602, for example, "Request type:", in the desired vehicle type field 20603, for example, "Request type:", in the desired vehicle type field 20604, for example, "Request type:", in the desired vehicle type field 20605, for example, "Request type:", in the desired vehicle type field 20606, for example, "Request type:", in the desired vehicle type field 20607, for example, "Request type:", in the desired vehicle type field 20608, for example, "Request type:", in the desired vehicle type field 20609, for example, "Request type:", in the desired vehicle type field 20701, for example, "Request type:", in the desired vehicle type field 20702, for example, "Request type:", in the desired vehicle type field 20703, for example, "Request type:", in the desired vehicle type field 20704, for example, "Request type:", in the desired vehicle type field 20705, for example, "Request type:", in the desired vehicle type field 20706, for example, "Request type:", in the desired vehicle type field 20709 ... In 0602, for example, "Desired car model:", in the model column 20603, for example, "Model:", in the color column 20604, for example, "Color:", ..., in the desired change column 207, the change column 20701 stores, for example, "Desired change", in the desired car model column 20702, for example, "Desired car model:", in the model column 20703, for example, "Model:", in the color column 20704, for example, "Color:", ..., in the sales information column 208, the sales estimate column 20801 stores, for example, "Sales estimate", in the auction information column 20802, for example, "Auction information", ..., and further, in the control input column 209, the back input column 20901 stores, for example, "Back", the reload input column 20902 stores, for example, "Reload", and the forward input column 20903 stores, for example, "Forward", ..., and the like. The stored information described above is displayed, for example, on the display of the mobile terminal 40.

Next, the method in which the store employee in charge displays the vehicle detailed information 200 displayed on the display of the mobile terminal 40, for example, by the mobile terminal device memory 41 and the mobile terminal device processor 42 of the mobile terminal 40, and explains the vehicle detailed information to the customer is described below. First, in the vehicle detailed information 200, the store employee checks whether the vehicle and the customer's name, for example, are displayed correctly based on the information displayed in each field of the vehicle detailed information content field 204. If the information is displayed correctly, the store employee performs specific operations as follows. First, if the vehicle information field 203 displays a vehicle photo 20302 and a current vehicle display 20301 that reads "current vehicle," the following process is performed. If no photo is displayed, or if the photo is incorrect and the car is at the location, the photo taking field 20201 is pressed, and an image is acquired, for example, by a photo taking function of the mobile terminal 40. The captured image is displayed in the vehicle information field 203. In this situation, the information displayed on the mobile terminal 40 is shown to the customer, and if the customer intends to replace the vehicle he currently owns, he presses the sales estimate column 20801, for example, to confirm the results of an estimate of the selling price of the current vehicle, for example, on an estimate screen (not shown). If the customer has doubts about the contents of the estimate, for example, he presses the maintenance status column 20203 to display the inspection and maintenance status stored in the inspection result management information 130, the vehicle schedule management table 150, etc., and confirms the results as explanatory materials for calculating the price. Furthermore, the customer may refer to and explain the repair contents of scratches, etc., or may display the above scratch information together with the maintenance status for explanation. Furthermore, the customer confirms the model, type, color, etc. of the vehicle he wishes to purchase, which were confirmed up until the last time and are displayed in the desired change column 206. If there is a change from the previous request, the customer inputs the change contents from the desired change column 207. If the customer wants to confirm the contents of the request made before the last time, he searches for the interview record from the interview column 205, for example. When the desired vehicle model, etc. is decided based on the above information display, the customer can, for example, press the auction information column 20802 to display information regarding the purchase price, etc. of the desired vehicle in the current auction (not shown). The auction information may be obtained, for example, by querying a database of used car auctions in the related system 240 via the network 10. If the customer finds a vehicle that he or she likes in the auction information, for example, a picture of the vehicle may be displayed in the vehicle information column 203 together with information about the vehicle.

Furthermore, when an interview with a customer using the vehicle details information 200 is conducted, for example, within a store, for example, in the store system 30, when the above-mentioned mobile terminal 40 is used, the terminal switching process is performed, for example, by pressing the terminal change field 20202.

In this way, the information stored in the vehicle details information 200 is displayed on the display of the mobile terminal 40. However, for example, the display of the vehicle information column 203 is stored in the corresponding database, memory, etc., but when it is displayed on the display, an image with the corresponding image file name is displayed, so in FIG. 20, it is shown as a screen image displaying the image. In the above explanation, except for the vehicle information column 203, character codes such as kanji and numbers are stored as the stored information in each column of the vehicle details information 200, but it is also acceptable for example to use information such as a uniquely set code, or to use a character code string to which information such as a uniquely set code is further added.

In the above description, the exchange of sales-related information between store employees and customers is explained using a mobile terminal 40 as an example, but since the store system 301 using a so-called tablet PC via the network 10 can easily achieve the same effect as the mobile terminal 40, including telephone functions, the portable terminal in this invention is not limited to a mobile terminal, but includes various terminal devices that can be carried around. Furthermore, in order to achieve the purpose of this application, the above terminals having many functions may also include terminal devices limited to specific functions. In the above description, information is exchanged by displaying information on a display and pressing the displayed content, but instead of the pressing, for example, it is also possible to detect the pressing of a keyboard, switch, etc., and further display and read a barcode including two-dimensional data displayed on a display, and a function for detecting the display on a head-mounted display and the movement of the eyeballs, and input/output processing by voice, etc.

In addition, the present application makes it possible to manage multiple stores in the store master 90 shown in FIG. 9, and as a result, a store master for at least one store is constructed. Accordingly, it is possible to have multiple information groups by the master and database shown in FIG. 7, FIG. 8, and FIG. 12, which are created and managed by store. However, for the stores included in the store master 90, it is possible to not only manage the information groups individually, but also to manage any combination of stores, for example. For example, it is possible to collectively manage stores that are individual but have the same management body, etc., and further, it is possible to collectively manage information on all stores managed by the present application. In addition, the type of combination to be managed is managed by managing information on the combination of stores using a separate data table (not shown) or the like. However, when the above-mentioned managed information group is displayed, printed, or viewed, the extent to which it is disclosed may be restricted according to the authority of each operator. In addition, for example, the vehicle master shown in FIG. 7 is managed and created by store, but the same vehicle may be registered in the vehicle master of multiple stores. According to the above embodiment, for example, the terminal search screen 160 shown in FIG. 16 is created and managed by each store, so the explanation is based on the premise that an employee of a specific store cannot search for vehicles registered in other stores. However, for example, a company or business entity that operates the sales activity management system according to the present application shown in the management system 20 manages vehicle masters for multiple stores, so it is possible to recognize that the same vehicle is registered in multiple stores. In addition, for example, at a specific store shown in the store system 30, it is also possible in principle to search and view vehicles registered as vehicles of other stores using a mobile terminal 40. Furthermore, by utilizing the vehicle-specific schedule management table 150 and managing each piece of information related to multiple stores in a single vehicle-specific schedule management table, it is possible to manage the business performance details, etc., related to multiple stores. In addition, by introducing the sales activity management system according to the present application to each store, not only can the business performance, etc. of each individual store be managed, but also, for example, a comprehensive analysis of the store into which the system is introduced is possible. Note that each information group shown in the master, database, management table, screen, list, etc. in the above explanation does not necessarily have to be configured as shown in the figures in this application. It may be shown in one figure in this application, or may be configured with multiple information groups, or information groups shown in multiple figures, or parts of information groups, may be combined into one.

The present invention not only makes it possible to obtain detailed information about vehicles that are the subject of vehicle maintenance and the status of customers who use those vehicles, but also makes it possible to visualize issues that are predicted to occur in the future and provide information to all related parties, making it applicable to the vehicle-related distribution industry, such as vehicle maintenance other than at gas stations and sales of vehicle-related products.

REFERENCE SIGNS LIST 10 Network 20 Management system 240 Related system 30 Store system 40 Mobile terminal 70 Vehicle master 80 Customer master 90 Store master 100 Item master 110 Service master 120 Store management database 130 Inspection result management information 140 Vehicle-specific management database 150 Vehicle-specific schedule management table 160 Terminal search screen 170 Vehicle display list 180 New registration screen 190 Estimate creation screen 200 Vehicle detailed information

Claims (10)

A method for supporting sales activities in a sales activity management system in which a management system and a store system are connected via a network, the management system including a vehicle master which is a database for managing vehicle information, a customer master which is a database for managing customer information, and a vehicle schedule management table database which manages past inspection dates, maintenance dates, and future scheduled inspection dates for each vehicle, the store system including a camera which photographs vehicle license plates and a portable terminal carried by an employee,
When the vehicle arrives at the store, the camera takes an image of the vehicle when a photo taking field displayed on the display of the portable terminal is pressed,
The store system analyzes the captured image of the vehicle to obtain vehicle number information,
A sales activity support method, characterized in that the management system and/or the store system communicates to an employee via the portable terminal information from the vehicle-specific schedule management database indicating that the vehicle corresponding to the vehicle number information is due for inspection, has expired tires, or is due for engine oil change, the information providing an opportunity for a conversation for the sales activity to be carried out by the employee and which the employee shows to the customer and explains or asks for confirmation. moreover,
The portable terminal accepts input of vehicle purchase information related to a vehicle purchase or sale desired by the customer;
The portable terminal accepts input of vehicle auction information relating to the vehicle auction.
2. The method for supporting sales activities according to claim 1. The portable terminal has a function of accepting input of a request for creating an estimate,
3. The method for supporting sales activities according to claim 2, wherein when a request for quotation is input on the portable terminal, the management system and/or the store system prepares a quotation. A sales activity management system in which a management system and a store system are connected via a network, the management system includes a vehicle master which is a database for managing vehicle information, a customer master which is a database for managing customer information, and a vehicle schedule management table database for managing past inspection dates, maintenance dates, and future scheduled inspection dates for each vehicle, the store system includes a camera for photographing vehicle license plates and a portable terminal carried by an employee,
a means for causing the camera to take an image of the vehicle when a photographing field displayed on a display of the portable terminal is pressed when the vehicle arrives at the store;
A means for the store system to analyze the captured image of the vehicle and acquire vehicle number information;
and a means for the management system and/or the store system to contact an employee via the portable terminal with information indicating that the vehicle corresponding to the vehicle number information is due for inspection, the expiration date of tires, or the time to change engine oil from the vehicle schedule management table database, the information providing an opportunity for a conversation for the sales activity to be carried out by the employee and showing the customer and explaining or requesting confirmation. a means for receiving, by the portable terminal, input of vehicle purchase information relating to a vehicle purchase or sale desired by the customer;
5. The sales activity management system according to claim 4, further comprising: a means for receiving input of vehicle auction information relating to the vehicle auction in the portable terminal. The portable terminal has a function of accepting input of a request for creating an estimate,
6. The sales activity management system according to claim 5, wherein, when a request for quotation is input on the portable terminal, the management system and/or the store system prepares a quotation. In a sales activity management system in which a management system and a store system are connected via a network, the management system includes a vehicle master which is a database for managing vehicle information, a customer master which is a database for managing customer information, and a vehicle schedule management table database which manages past inspection dates, maintenance dates, and future scheduled inspection dates for each vehicle, and the store system includes a camera which photographs the vehicle license plate number and a portable terminal carried by an employee,
Computer,
a means for causing the camera to take an image of the vehicle when a photographing field displayed on a display of the portable terminal is pressed when the vehicle arrives at the store;
A means for the store system to analyze the captured image of the vehicle and acquire vehicle number information;
A program that functions as a means for the management system and/or the store system to contact employees via the portable terminal with information indicating at least one of the inspection deadline, tire expiration date, and engine oil change time of the vehicle corresponding to the vehicle number information from the vehicle schedule management table database, the information providing an opportunity for a conversation for sales activities to be carried out by an employee and showing the information to the customer to explain or ask for confirmation. Computer,
a means for causing the portable terminal to accept input of vehicle purchase information relating to a vehicle purchase or sale desired by the customer;
8. The program according to claim 7, further causing the portable terminal to function as a means for accepting input of vehicle auction information relating to a vehicle auction. The portable terminal has a function of accepting input of a request for creating an estimate,
Computer,
9. The program according to claim 8, further comprising: when a request for quotation creation is input on the portable terminal, causing the management system and/or the store system to create a quotation. A recording medium storing the program according to any one of claims 7 to 9.

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