JP7630071B2 - Information processing method and information processing program - Google Patents

Description

The present invention relates to an information processing method and an information processing program.

Patent Document 1 proposes a skill improvement support system in which a test is conducted on a user terminal to confirm the level of the user's skills, and based on the test results, a server device searches a database for skill improvement support information corresponding to the user's skills and provides it to the user.

JP 2003-162216 A

However, in the case of the configuration disclosed in the above prior art document, skill improvement support information is provided based on the results of a test to confirm the level of the user's skills. In other words, it is expected that skill improvement support information that strengthens the user's current skills is provided. However, if the user's current skill level revealed by the test results differs from the direction of the target skill in the first place, such as in a situation where the user has a goal of acquiring a new skill that is different from the skills they have had up until now, there is a possibility that skill improvement support information for the user's goal cannot be obtained. Therefore, there is room for improvement in these respects in the above prior art.

The present invention takes the above facts into consideration and aims to provide an information processing method and an information processing program that can more appropriately support users in improving their skills.

An information processing method according to one embodiment includes the steps of: acquiring information regarding a learner's goal; outputting a question for measuring the skill required to reach the goal; acquiring an answer to the question; calculating a current score which is a score evaluating the answer; acquiring a corresponding score which is the result of scoring the degree of correspondence to the skill in learning content for improving the skill, calculating a target score which is a score evaluating the skill required to reach the goal, calculating the difference between the target score and the current score , and matching learning content linked to the corresponding score which can fill the difference; acquiring task log information which is operation log information when the learner performs tasks using a terminal device as information regarding the behavior of the learner, and changing the priority of the matching of the learning content based on the task log information during the matching; and presenting at least a portion of the learning content to the learner.

In one embodiment, it is possible to more appropriately support users in improving their skills.

1 is a schematic diagram for explaining an overview of an information processing system according to a first embodiment; FIG. 2 is a block diagram showing an example of a hardware configuration of a server device according to the first embodiment. 2 is a block diagram showing an example of a hardware configuration of a terminal device according to the first embodiment. FIG. FIG. 2 is a block diagram showing a functional configuration of a server device according to the first embodiment. FIG. 2 is a block diagram showing a functional configuration of a terminal device according to the first embodiment. 10 is a schematic diagram showing a display example of a goal reception displayed by a terminal device in the information processing system according to the first embodiment; FIG. 4 is a schematic diagram showing an example of a question displayed by a terminal device in the information processing system according to the first embodiment; FIG. 4 is a schematic diagram showing an example of a display of a result displayed by a terminal device in the information processing system according to the first embodiment; FIG. 1 is a schematic diagram showing an example display of a matching result of study content displayed by a terminal device in the information processing system according to the first embodiment. FIG. 4 is a flowchart showing a procedure of processing performed by the information processing device according to the first embodiment. 13 is a schematic diagram showing a display example of feedback acceptance for content displayed by a terminal device in the information processing system according to the second embodiment. FIG. FIG. 11 is a block diagram showing a functional configuration of a server device according to a second embodiment. 10 is a flowchart showing a procedure of a process performed by an information processing device according to a second embodiment. FIG. 11 is a block diagram showing a functional configuration of a server device according to a third embodiment. 13 is a flowchart showing a procedure of a process performed by an information processing device according to the third embodiment.

First Embodiment
Specific examples of the information processing system according to the embodiment of the present invention will be described below with reference to the drawings. Note that the present invention is not limited to these examples, but is defined by the claims, and is intended to include all modifications within the meaning and scope of the claims.

<System Overview>
FIG. 1 is a schematic diagram for explaining an overview of an information processing system 10 according to the present embodiment. The information processing system according to the present embodiment includes a server device 12 as an information processing device that provides a service for evaluating work execution skills (hereinafter simply referred to as "skills"), one or more terminal devices 14 used by users (learners) who use this service, and a content database 16 in which multiple learning contents provided to the users are stored. The learner skill evaluation service provided by the information processing system according to the present embodiment is implemented in the form of, for example, an aptitude test or aptitude examination, and the user, who is a learner, takes the test using the terminal device 14 at home, at the workplace, at a test site, or the like. The user operates the terminal device 14 to input information regarding goals such as skills that the user wants to acquire. In addition, multiple questions are displayed in sequence on the terminal device 14, and the user operates the terminal device 14 to input answers to the questions. After the user has answered all the questions, the server device 12 evaluates the skills based on the user's answers, and displays the evaluation results and learning contents matching the evaluation results on the terminal device 14. The server device 12 may also transmit the evaluation results to the terminal device 14 of a human resources person or the like of the company where the user works.

The server device 12 is a device managed and operated by the company providing this service, etc., and accepts input of questions (including problems, tests, etc.; hereinafter simply referred to as "questions") to evaluate the user's work execution skills, the user's learning goals (hereinafter simply referred to as "goals"), and transmits the matching results of learning content, etc. to the user's terminal device 14.

The terminal device 14 may be a general-purpose information processing device such as a personal computer or a smartphone. The terminal device 14 displays the questions received from the server device 12, and receives answers to the questions, information about the user, information about the target level of learning, and the like from the user, and transmits the received answers and information to the server device 12. The transmission of questions and information by the server device 12 and the transmission of answers and information by the terminal device 14 may be repeated.

The content database 16 is a device that stores multiple learning contents for improving the user's skill level, and the learning contents obtained from the content database 16 by the server device 12 are provided to the terminal device 14. The learning contents are composed of at least one of video, image, and text information. The content database 16 may be managed and operated by the company providing the service, or it may be a device or service (learning service) managed and operated by another business company, etc.

The server device 12 receives the user's answer to the question from the terminal device 14, evaluates the user's skills based on the answer or answers obtained, and calculates a score.

<Hardware Configuration>
Next, a description will be given of the hardware configuration of the information processing system 10. Fig. 2 is a diagram showing an example of the hardware configuration of the server device 12. As shown in Fig. 2, the server device 12 includes a processor 18, a memory 20, a storage 22, and a communication I/F 24, which are connected to each other via a bus B.

The processor 18 controls each component of the server device 12 and realizes the functions of the server device 12 by expanding the programs stored in the storage 22 into the memory 20 and executing them. The programs executed by the processor 18 include, but are not limited to, an OS (Operating System) and an information processing program 28 (see FIG. 4). The control method according to this embodiment is realized by the processor 18 executing the information processing program 28. The processor 18 is, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), a GPU (Graphics Processing Unit), an ASIC (Application Specific Integrated Circuit), a DSP (Digital Signal Processor), or a combination of these. The information processing program 28 corresponds to the "information processing program" described in claim 9.

The memory 20 is, for example, a Read Only Memory (ROM), a Random Access Memory (RAM), or a combination of these. The ROM is, for example, a Programmable ROM (PROM), an Erasable Programmable ROM (EPROM), an Electrically Erasable Programmable ROM (EEPROM), or a combination of these. The RAM is, for example, a Dynamic RAM (DRAM), a Static RAM (SRAM), a Magnetoresistive RAM (MRAM), or a combination of these.

The storage 22 stores the OS, the information processing program 28, and various data. The storage 22 is, for example, a flash memory, a hard disk drive (HDD), a solid state drive (SSD), a storage class memory (SCM), or a combination of these.

The communication I/F 24 is an interface for connecting the server device 12 to an external device via a communication cable or a network and controlling communication. The communication I/F 24 is, for example, an adapter compliant with Bluetooth (registered trademark), Wi-Fi (registered trademark), ZigBee (registered trademark), Ethernet (registered trademark), or optical communication (e.g., Fibre Channel), but is not limited to these.

In this embodiment, the information processing program 28 may be written to the memory 20 or storage 22 during the manufacturing stage of the server device 12, or may be provided to the server device 12 via a network or the like, or may be provided to the server device 12 via a non-transitory computer-readable recording medium such as a medium not shown.

Figure 3 is a diagram showing an example of the hardware configuration of the terminal device 14. As shown in Figure 3, the terminal device 14 includes a processor 18, a memory 20, a storage 22, a communication I/F 24, an input/output I/F 32, and a user interface 33, which are interconnected via a bus B. Note that components similar to those of the server device 12 are given the same reference numerals and their description will be omitted.

The input/output I/F 32 is an interface for connecting a user interface 33 such as a display, mouse, and keyboard to the terminal device 14, and is configured to include, as an example, multiple input/output terminals that comply with a predetermined standard. The input/output I/F 32 acquires and outputs information from various devices, including the connected user interface 33.

In this embodiment, the information processing program 28 may be written to the memory 20 or storage 22 during the manufacturing stage of the terminal device 14, or may be provided to the terminal device 14 via a network or the like, or may be provided to the terminal device 14 via a non-transitory computer-readable recording medium such as a medium not shown.

<Functional configuration>
(Server device)
Fig. 4 is a block diagram showing the functional configuration of the server device 12 according to this embodiment. The server device 12 according to this embodiment realizes each functional configuration by using the above-mentioned hardware resources as an example, specifically, by the processor 18 shown in Fig. 2 reading and executing the information processing program 28 stored in the memory 20 or the storage 22. The functional configuration realized by the server device 12 will be described.

As shown in FIG. 4, the server device 12 is configured to include a processing unit 34, a memory unit (storage) 36, and a communication unit (transceiver) 38. Note that in this embodiment, the processing is described as being performed by one server device, but the processing may be distributed among multiple server devices.

The processing unit 34 reads out and executes the information processing program 28 stored in the memory unit 36 to perform various processes, such as obtaining information about the goal input by the user from the user's terminal device 14, sending a question, obtaining the user's answer accepted by the terminal device 14, calculating the current score and the target score based on the obtained answer, scoring the learning content, calculating the difference between the target score and the current score, matching the learning content corresponding to the difference, and transmitting the results including the matched learning content to the terminal device 14 for display.

The storage unit 36 stores various programs executed by the processing unit 34 and various data necessary for the processing of the processing unit 34. In this embodiment, the storage unit 36 stores the information processing program 28 executed by the processing unit 34, and is also provided with a user DB (database) 40 that stores information including goals related to the user, a question DB 42 that stores questions to be posed to the user, a result DB 44 that stores the user's answers to the questions and the current score calculated based on the answers, and a content score DB 46 that stores the results of scoring the learning content.

User DB40 is a database for storing information about users. In this embodiment, ID information that identifies a user and various information linked to the ID information are stored. The various information includes information about the user's goals.

The question DB 42 is a database that stores a plurality of questions to be sent to the terminal device 14 and presented (asked) to the user. In this embodiment, the questions are stored as text data, but may also include images or audio. The question DB 42 may store various information associated with the question, such as information indicating which skill the question corresponds to, and information indicating which option is the correct answer if there are correct and incorrect answers. The question information stored in the question DB 42 is created in advance, for example, by a designer, administrator, or service provider of the information processing system according to this embodiment. As an example, when 50 questions are presented to the user, at least 50 questions are stored in the question DB 42. However, when some or all of the questions are different and are presented to multiple users, more than 50 questions may be stored in the question DB 42.

Result DB44 is a database that stores and accumulates the results of users who have had their skills measured using the service provided by the information processing system 10 according to this embodiment. Result DB44 stores, in association with each other, information such as the user's name or ID information, the date on which the user responded, a current score calculated based on the user's response, and a skill evaluation. Result DB44 may also store information such as questions presented to the user and the responses given by the user.

The content score DB46 stores information indicating whether the learning content stored in the content database 16 corresponds to any skill, and a correspondence score that is the result of scoring the degree of correspondence.

The communication unit 38 communicates with various devices via a network N that includes a mobile phone communication network, a wireless LAN (Local Area Network), the Internet, and the like. In this embodiment, the communication unit 38 communicates with one or more terminal devices 14 via the network N. The communication unit 38 transmits data provided by the processing unit 34 to other devices, and provides data received from other devices to the processing unit 34.

The storage unit 36 may be an external storage device connected to the server device 12. The server device 12 may be a multi-computer including multiple computers, or may be a virtual machine virtually constructed by software. The server device 12 is not limited to the above configuration, and may include, for example, a reading unit that reads information stored in a portable storage medium, an input unit that accepts operation input, or a display unit that displays images.

In addition, in the server device 12 according to this embodiment, the processing unit 34 reads out and executes the information processing program 28 stored in the memory unit 36, thereby realizing a goal setting unit 48, a question output unit 50, an answer acquisition unit 52, a score calculation unit 54, a judgment unit 56, a display processing unit 58, and the like as software functional units in the processing unit 34. Note that in this figure, functional units for evaluating the user's skills and presenting learning content for improving those skills are shown as functional units of the processing unit 34, and functional units related to other processes are not shown.

The goal setting unit 48 reads out information about the goals stored in the user DB 40 of the storage unit 36 and performs processing to set the user's goal level. The goal setting unit 48 may classify information about the goals into categories set in advance and set the goal level based on the results of the classification. In addition, the goals are not limited to the levels to be reached in various studies and work, and may be at least one of skills, degrees, and job titles. In this embodiment, as an example, data science, user experience (UX) design, product management, and digital marketing, which are skills necessary for promoting DX (Digital Transformation), are set as goals. The goal setting unit 48 sets at least one skill among the skills necessary for the above-mentioned DX as a goal from the information about the goals stored in the user DB 40 and acquires information such as the level corresponding to the skill. This information may be acquired from a database (not shown) in which information about the goals is stored in advance, or from an external source via communication.

When information about a goal is not stored in the user DB 40, the goal setting unit 48 instructs the terminal device 14 to execute a process for accepting input of a goal. When the goal setting unit 48 receives information about a goal from the terminal device 14, the goal setting unit 48 stores the information in the user DB 40 in association with the ID information of the user who input the information.

The question output unit 50 reads out the questions stored in the question DB 42 of the storage unit 36 and transmits (outputs) them to the terminal device 14, thereby performing a process of presenting questions to the user to be evaluated (see FIG. 7). The question output unit 50 may, for example, acquire questions from the question DB 42 in a predetermined order and transmit them to the terminal device 14, or may, for example, acquire questions randomly and transmit them to the terminal device 14 in order. Furthermore, the question output unit 50 may acquire questions corresponding to information on the goal acquired by the goal setting unit 48 from the question DB 42. Specifically, questions for measuring skills required to reach the desired level of the target skill are acquired from the question DB 42. As an example, when the goal is a product management skill, "strategy planning ability", "customer understanding ability", "creativity", "realization ability", "team building ability" and "hypothesis verification ability" are set as specifically required skills, and a plurality of questions for evaluating these skills are acquired from the question DB 42. Note that the questions are not limited to those that require the user to select an answer from multiple options containing both correct and incorrect answers, but may be any type of question suitable for evaluating skills, such as questions that do not have right or wrong answers and ask about the user's thoughts or feelings, such as a question format that requires the user to indicate their degree of empathy for a displayed passage on a multiple-level scale (e.g., five-level scale).

Furthermore, for example, the question output unit 50 may send one question from the question DB 42 to obtain the user's answer, and may determine the next question according to the obtained answer and obtain it from the question DB 42. In this case, conditions for determining the next question in association with the previous question and the answer to this question are created in advance and stored in the memory unit 36. The question output unit 50 appropriately obtains questions from the question DB 42 according to these pre-stored conditions and transmits them to the terminal device 14. Note that the question output unit 50 may, for example, transmit multiple questions to the user all at once to the terminal device 14, or may transmit questions to the terminal device 14 one by one as an answer is obtained, for example.

The answer acquisition unit 52 performs a process of acquiring the user's answer to the question sent by the question output unit 50 from the terminal device 14. Note that the answer acquisition unit 52 may, for example, receive a plurality of user's answers to a plurality of questions all at once from the terminal device 14, or may receive the answers one question at a time.
The user's answer acquired from the terminal device 14 is stored in the result DB 44 and is also transmitted to the score calculation unit 54 .

The score calculation unit 54 calculates the user's current skills as a score using a predetermined scale based on the user's answers acquired by the answer acquisition unit 52. This score corresponds to the current score described in claim 1. The score calculation unit 54 also calculates the skills required to achieve the target level set by the goal setting unit 48 as a score using the aforementioned scale. This score corresponds to the target score described in claim 2. The score calculation unit 54 also calculates the difference between the target score and the current score, and stores the target score, the current score, and the difference between both scores in the result DB 44.

In this embodiment, the score calculation unit 54 calculates the skill score using the item response theory. The item response theory (IRT) is a theory that uses the user's response (answer situation) to an item (individual test question) when the characteristics (difficulty level, discrimination ability) of the item (individual test question) are known, and predicts the ability that can be measured from the result of the test. By using the item response theory, the score calculation unit 54 can ask more difficult questions to a highly skilled user in cooperation with the question output unit 50. The score calculation unit 54 cooperates with the answer acquisition unit 52 to ask the user questions related to the measurement scale of knowledge and acquires the answers, measures the user's ability based on the correctness of the answers, and further asks the user questions according to the measured ability. For this reason, even if multiple users take the skill evaluation at the same time, the number and contents of questions asked to each user may differ.

However, the score calculation unit 54 may not use item response theory, but may cooperate with the question output unit 50 and the answer acquisition unit 52 to ask predetermined questions about the measurement scale of each piece of knowledge, acquire answers, and calculate the score of the measurement scale. Also, since item response theory is an existing technology, a detailed description thereof will be omitted.

In addition, in the case where a user answers a question on a five-point scale, for example, to indicate the degree of agreement, the score calculation unit 54 asks multiple questions about the skill to be evaluated to obtain the answers, calculates a weighted average of each answer (values from 1 to 5), and expands this weighted average to a range of 1 to 10 to calculate a numerical score from 1 to 10 for each skill. The score calculation unit 54 may also calculate an average value of the scores calculated for multiple related skills, and use this average value as an overall score for the skill. Note that the score calculated by the score calculation unit 54 may include not only integer values from 1 to 10, but also decimal values within this range. Note that this method of calculating the score is merely an example and is not limited to this, and the score may be calculated using other calculations.

Based on the difference between the target score and the current score calculated by the score calculation unit 54, the determination unit 56 performs matching of the learning content in the content database 16 corresponding to the difference. Specifically, the determination unit 56 performs matching by obtaining the corresponding scores of the learning content stored in the content score DB 46 and determining the learning content that can fill the difference between the target score and the current score. In the matching, one learning content may be matched, or multiple learning contents may be matched. In addition, when matching the learning content, the learning content may be ranked so that the more appropriate learning content has a higher priority, taking into account the information about the learning content stored in the content score DB 46 and the degree of correspondence. The determination unit 56 may obtain the difference between the target score and the current score directly from the score calculation unit 54, or may obtain it from the result DB 44.

The display processing unit 58 performs a process (see FIG. 8) of displaying the results on the terminal device 14 by transmitting results including information such as the learning content matched by the determination unit 56 and the user's current score stored in the result DB 44 to the terminal device 14. Note that in the information processing system according to this embodiment, information for displaying these results in various graphs, and text information such as comments or explanations to be displayed in association with the results may be transmitted to the terminal device 14 together with the results.

(Terminal device)
FIG. 5 is a block diagram showing the functional configuration of the terminal device 14 according to the present embodiment. The terminal device 14 according to the present embodiment is configured to include a processing unit 60, a memory unit (storage) 62, a communication unit (transceiver) 64, a display unit (display) 66, and an operation unit 68. The terminal device 14 is a device used by a user who wishes to evaluate or learn skills, or a human resources officer of the company to which the user belongs, and may be configured using an information processing device such as a smartphone, a tablet terminal device, or a personal computer. The terminal device 14 according to the present embodiment realizes each functional configuration by using the above-mentioned hardware resources as an example, specifically, by the processor 18 shown in FIG. 3 reading and executing the information processing program 28 stored in the memory 20 or the storage 22. The functional configuration realized by the terminal device 14 will be described.

The processing unit 60 reads out and executes the information processing program 28 stored in the memory unit 62 to perform various processes, such as accepting input of information about goals from the user, displaying questions acquired from the server device 12, accepting answers from the user to the questions and sending them to the server device 12, and displaying results including information such as matched learning content and the user's current score acquired from the server device 12.

The storage unit 62 stores various programs executed by the processing unit 60 and various data necessary for the processing of the processing unit 60. In this embodiment, the storage unit 62 stores the information processing program 28 executed by the processing unit 60. In this embodiment, the information processing program 28 is distributed by a remote server device or the like, and the terminal device 14 acquires it through communication and stores it in the storage unit 62. However, the information processing program 28 may be written to the storage unit 62, for example, during the manufacturing stage of the terminal device 14. For example, the information processing program 28 may be read by the terminal device 14 from the information processing program 28 recorded on a recording medium (not shown), such as a memory card or an optical disk, and stored in the storage unit 62. For example, the information processing program 28 may be read by a writing device from the information processing program 28 recorded on the recording medium and written to the storage unit 62 of the terminal device 14. The information processing program 28 may be provided in the form of distribution via a network, or may be provided in the form of being recorded on a recording medium.

The communication unit 64 communicates with various devices via a network N that includes a mobile phone communication network, a wireless LAN, the Internet, and the like. In this embodiment, the communication unit 64 communicates with the server device 12 via the network N. The communication unit 64 transmits data provided by the processing unit 60 to other devices, and provides data received from other devices to the processing unit 60.

The display unit 66 is configured using a liquid crystal display or the like, and displays various images, characters, etc. based on the processing of the processing unit 60. The operation unit 68 accepts user operations and notifies the processing unit 60 of the accepted operations. For example, the operation unit 68 accepts user operations through an input device such as a mechanical button or a touch panel provided on the surface of the display unit 66. Furthermore, for example, the operation unit 68 may be an input device such as a mouse and a keyboard, and these input devices may be configured to be removable from the terminal device 14.

In addition, in the terminal device 14 according to this embodiment, the processing unit 60 reads out and executes the information processing program 28 stored in the memory unit 62, thereby realizing the goal input display processing unit 71, the question display processing unit 73, the answer receiving unit 70, the result presentation processing unit 74, and the like as software functional units in the processing unit 60. Note that the information processing program 28 may be a dedicated program related to the information processing system according to this embodiment, or may be a general-purpose program such as an internet browser or web browser.

When the server device 12 instructs the goal input display processing unit 71 to execute a process for accepting the input of a goal, the goal input display processing unit 71 performs a process for displaying a screen (see FIG. 6) for accepting the input of information related to the goal on the display unit 66. In this embodiment, as shown in FIG. 6, a plurality of skill names and various information related to the skills are displayed as goal settings selectable by the user. Specifically, the skill name, past results of answering questions to measure the level of the skill, detailed explanation of the skill, the target level of the skill, definitions for each target level, and the difference between the current score and the target level are displayed for each skill. The user can input information related to the goal by selecting the target skill from the skill name and setting the target level for the skill. Note that the goal input display processing unit 71 accepts the input of information related to the goal after identifying the user who inputs the information related to the goal in order to display a screen for accepting the input of information related to the goal on the display unit 66 for a user who has logged in via a login screen (not shown).

As shown in FIG. 5, the goal receiving unit 72 acquires information about the goal entered on the goal input screen displayed on the display unit 66 by the goal input display processing unit 71 and information about the user who entered the information, and transmits the information to the server device 12. In this embodiment, the acquired information is the entered user information (ID information, etc.), the skill name, and the goal level for the skill, and transmits the information to the server device 12.

The question display processing unit 73 receives question data sent by the server device 12 and performs processing to display the question on the display unit 66. In this embodiment, the question display processing unit 73 displays multiple questions in sequence, for example by displaying one question and then displaying the next question after the user's answer has been obtained. However, the question display processing unit 73 may also display multiple questions simultaneously.

The answer receiving unit 70 receives a user's operation on the operation unit 68, thereby receiving the user's answer to the question displayed by the question display processing unit 73. The answer receiving unit 70 transmits the received answer to the server device 12.

The result presentation processing unit 74 receives results including learning content that matches the user's skills from the server device 12, and performs processing to display the results on the display unit 66. In this embodiment, the result presentation processing unit 74 displays the user's current score together with information about the goal, as shown in FIG. 8. The result presentation processing unit 74 can provide a visual display in the form of a graph of the current score.

The result presentation processing unit 74 also displays the matched learning content as a recommendation to the user on the learning page, as shown in FIG. 9. In this embodiment, the result presentation processing unit 74 is configured to display thumbnail images of the matched learning content and the titles of the learning content, but is not limited to this. It may also be configured to display only the titles of the learning content in a list format, or to directly display the contents of the learning content.

<Processing flow>
Next, the operation of the information processing system according to the present embodiment will be described. Fig. 10 is a flowchart showing the flow of processing of the information processing system according to the present embodiment. The processor 18 reads out the information processing program 28 according to the present embodiment from the memory 20 or the storage 22, loads it into the memory 20, and executes it, thereby performing processing based on the information processing program 28 according to the present embodiment.

The processor 18 determines whether or not information about the goal of the user currently logged in to the service is stored in the user DB 40 (step 100). If information about the goal is stored (step 100: YES), the processor 18 proceeds to step 112, which will be described later. On the other hand, if information about the goal is not stored (step 100: NO), the processor 18 executes a process to accept the input of the goal (step 102).

The processor 18 determines whether or not information regarding the goal has been received by user input (step 104). If information regarding the goal has not been received (step 104: NO), the processor 18 transitions to step 102. On the other hand, if information regarding the goal has been received (step 104: YES), the processor 18 associates the information regarding the goal with the ID information of the logged-in user and stores it in the user DB 40 (step 106).

The processor 18 retrieves a question corresponding to the information about the goal from the question DB 42 (step 108). The processor 18 then performs a process to display the question on the display unit 66 of the terminal device 14 (step 110).

The processor 18 determines whether or not an answer to the question has been received (step 112). If an answer has not been received (step 112: NO), the processor 18 waits until an answer is received. On the other hand, if an answer has been received (step 112: YES), the processor 18 stores the answer in the result DB 44 (step 114).

The processor 18 determines whether or not all questions have been answered (step 116). If all questions have not yet been answered (step 116: NO), the processor 18 moves the process to step 108. On the other hand, if all questions have been answered (step 116: YES), the processor 18 calculates the current score based on the answers and the target score from information related to the goal (step 118), and calculates the difference between the current score and the target score (step 120).

The processor 18 performs matching of learning content corresponding to the difference between the current score and the target score to determine the learning content to be presented to the user (step 122), and stores the results of the calculated current score, the target score, the matched learning content, etc. in the result DB 44 (step 124). The processor 18 then presents the results including the learning content to the user by displaying at least one of the current score and the matched learning content on the display unit 66 of the terminal device 14 (step 126).

The processor 18 determines whether or not the user has performed an end operation for use of this service (step 128). If the end operation has not been performed (step 128: NO), the processor 18 proceeds to step 126. On the other hand, if the end operation has been performed (step 128: YES), the processor 18 ends the processing based on the information processing program 28 according to this embodiment.

(Actions and Effects of the First Embodiment)
Next, the operation and effects of this embodiment will be described.

The information processing system 10 according to this embodiment executes an information processing method having the steps of acquiring information about a user's goal, outputting questions to measure the skills required to reach the goal, acquiring answers to the questions, calculating a current-state score that is a score for evaluating the answers, matching learning content according to the current-state score, and presenting at least a portion of the learning content to the learner. Thus, the user can obtain appropriate learning content to reach the target level. This makes it possible to more appropriately support the user in improving their skills.

In addition, when matching learning content according to the current score, the information processing system 10 calculates a target score, which is a score that evaluates the skills necessary to reach the goal, and calculates the difference between the target score and the current score to match learning content that corresponds to the difference. Therefore, it is possible to more appropriately match learning content that will help the user reach the target level. This makes it possible to more appropriately support the user in improving their skills.

Second Embodiment
Next, an information processing system according to a second embodiment of the present invention will be described with reference to Figures 11 to 13. Note that the same components as those in the first embodiment described above are denoted by the same reference numerals and the description thereof will be omitted.

The information processing system 80 according to the second embodiment (see FIG. 1) has the same basic configuration as the first embodiment, and is characterized in that it also uses learning log information and learning content evaluation feedback information when matching learning content.

That is, as shown in FIG. 12, the server device 82 is configured to include a processing unit 60, a memory unit (storage) 62, and a communication unit 38. Note that in this embodiment, the processing is described as being performed by one server device, but the processing may be distributed among multiple server devices.

The processing unit 60 reads out and executes the information processing program 84 stored in the memory unit 62 to perform various processes, such as obtaining information about the goal input by the user from the user's terminal device 14, sending a question, obtaining the user's answer accepted by the terminal device 14, calculating a current score and a target score based on the obtained answer, evaluating skills based on the calculated current score, scoring the learning content, calculating the difference between the target score and the current score, obtaining a learning log of the user's learning content, obtaining feedback information on the user's evaluation of the learning content, matching the learning content based on the difference, the learning log, and the feedback information, and transmitting the results including the matched learning content to the terminal device 14 for display.

In this embodiment, the processing unit 60 includes a goal setting unit 48, a question output unit 50, an answer acquisition unit 52, a score calculation unit 54, a judgment unit 86, a display processing unit 58, a learning log acquisition unit 88, and a feedback acquisition unit 90.

The learning log acquisition unit 88 acquires learning log information about the user's use of the learning content. Specifically, the learning log information is information about the usage status of the user's use of the learning content, such as the usage time, the number of times the learning content is played, and the time spent on the learning content. The learning log information corresponds to the "information about the learning content studied by the learner" in claim 3. The learning log acquisition unit 88 stores the acquired learning log information in a result DB 92, which will be described later.

The feedback acquisition unit 90 acquires feedback information on the user's evaluation of the learning content. Specifically, as shown in FIG. 11, the feedback acquisition unit 90 performs a process of displaying the degree of understanding of the learning content on the screen of the learning content on the terminal device 14 so as to accept input from the user as feedback information on the evaluation of the learning content. In this embodiment, as an example, the feedback information is accepted from the user in the form of a question that allows the user to answer in multiple stages (for example, five stages). In addition, the feedback acquisition unit 90 performs a process of acquiring feedback information from the user by receiving the feedback information input from the user from the terminal device 14. Then, the feedback acquisition unit 90 stores the acquired feedback information in a result DB 92 described later. Note that in this embodiment, the feedback information is answered in the form of a question that allows the user to answer in multiple stages. However, the present invention is not limited to this, and the user may answer by inputting "like" or the like, or in other formats.

As shown in FIG. 12, the determination unit 86 performs matching of learning contents in the content database 16 corresponding to the difference between the target score and the current score calculated by the score calculation unit 54, based on the difference. Specifically, the determination unit 56 performs matching by obtaining the corresponding scores of the learning contents stored in the content score DB 46 and determining the learning contents that can fill the difference between the target score and the current score. In this matching, one learning content may be matched, or multiple learning contents may be matched. In addition, when matching the learning contents, the information on the learning contents stored in the content score DB 46 and the degree of correspondence may be taken into consideration, and the more appropriate learning contents may be ranked so that the priority is given to the higher learning contents. Note that the determination unit 56 may obtain the difference between the target score and the current score directly from the score calculation unit 54, or may obtain it from the result DB 92.

In addition, when at least one of the learning log information and the feedback information is acquired, the determination unit 86 performs matching of learning content based on the information. Specifically, the determination unit 86 lowers the matching priority for learning content determined to have been studied based on at least one of the learning log information and the feedback information. In addition, the determination unit 86 increases the matching priority for learning content determined to be in study based on at least one of the learning log information and the feedback information. Furthermore, the determination unit 86 increases the matching priority for learning content related to learning content determined to have a high level of understanding based on at least one of the learning log information and the feedback information. The matching of learning content by the determination unit 86 based on at least one of the learning log information and the feedback information may employ any appropriate method, such as matching learning content by estimating the user's interests from the learning log information.

The storage unit 62 is configured using a large-capacity storage device such as a hard disk. The storage unit 62 stores various programs executed by the processing unit 60 and various data required for the processing of the processing unit 60. In this embodiment, the storage unit 62 stores the information processing program 84 executed by the processing unit 60, and is also provided with a user DB 40, a question DB 42, a result DB 92 that stores the user's answers to questions, the current score calculated based on the answers, a learning log, feedback information, etc., and a content score DB 46.

Result DB92 is a database that stores and accumulates the results of users who have had their work performance skills measured using the service provided by the information processing system according to this embodiment. Result DB92 stores, in association with each other, information such as the user's name or ID information, the date on which the user responded, the current score calculated based on the user's responses, learning log information for the user's learning content, feedback information on the user's evaluation of the learning content, and an evaluation of work performance skills. Result DB92 may also store information such as questions presented to the user and the responses given by the user.

<Processing flow>
Next, the operation of the information processing system according to this embodiment will be described. Fig. 13 is a flowchart showing the flow of processing of the information processing system according to this embodiment. The processor 18 reads out the information processing program 84 according to this embodiment from the memory 20 or the storage 22, expands it in the memory 20, and executes it, thereby performing processing based on the information processing program 84 according to this embodiment. Note that the same processes as those in the first embodiment are given the same numbers and their description will be omitted.

After presenting the user with the results including the learning content by displaying at least one of the current score and the matched learning content on the display unit 66 of the terminal device 14 in step 126, the processor 18 determines whether the user has used the learning content (step 200). If the learning content has not been used (step 200: NO), the processor 18 proceeds to step 212, which will be described later. On the other hand, if the learning content has been used (step 200: YES), the processor 18 acquires the learning log information and stores the learning log information in the result DB 92 (step 202).

The processor 18 performs a process to display the degree of understanding of the learning content on the learning content screen on the terminal device 14 so as to accept input from the user as feedback information for the evaluation of the learning content (step 204).

The processor 18 determines whether or not feedback information has been received from the user (step 206). If feedback information has not been received (step 206: NO), the processor 18 proceeds to step 212, which will be described later. On the other hand, if feedback information has been received (step 206: YES), the processor 18 stores the feedback information in the result DB 92 (step 208).

The processor 18 determines whether or not the user has performed an end operation on the use of this service (step 212). If the end operation has not been performed (step 212: NO), the processor 18 performs matching of the learning content again using at least one of the learning log information and the feedback information, if any, (step 210), and then proceeds to the processing of step 126. On the other hand, if the end operation has been performed (step 212: YES), the processor 18 ends the processing based on the information processing program 84 according to this embodiment.

(Functions and Effects of the Second Embodiment)
Next, the operation and effects of the second embodiment will be described.

The above configuration is similar to the first embodiment except that learning log information and learning content evaluation feedback information are also used in matching learning content, and therefore the same effects as the first embodiment can be obtained. Furthermore, the information processing system 80 acquires learning log information, which is information related to the learning content studied by the learner, and performs matching of learning content according to the current score, including the learning log information. Therefore, it is possible to accurately match learning content to help the user reach the target level. This makes it possible to more appropriately support the user in improving their skills.

In addition, the information processing system 80 acquires feedback information on the results of the user's use of learning content, and performs matching of learning content according to the current score, including the feedback information. Therefore, matching of learning content to help the user reach the target level can be performed with even greater accuracy. This makes it possible to more appropriately support the user in improving their skills.

Third Embodiment
Next, an information processing system according to a third embodiment of the present invention will be described with reference to Figures 14 and 15. Note that the same components as those in the first and second embodiments described above are denoted by the same reference numerals and the description thereof will be omitted.

The information processing system 100 according to this third embodiment (see FIG. 1) has the same basic configuration as the second embodiment, and is characterized in that it also uses business log information when matching learning content.

That is, as shown in FIG. 13, the server device 102 is configured to include a processing unit 104, a memory unit (storage) 106, and a communication unit 38. Note that in this embodiment, the processing is described as being performed by one server device, but the processing may be distributed among multiple server devices.

The processing unit 104 reads out and executes the information processing program 108 stored in the memory unit 106 to perform various processes, such as acquiring information about the goal entered by the user from the user's terminal device 14, sending a question, acquiring the user's answer accepted by the terminal device 14, calculating a current score and a target score based on the acquired answer, evaluating skills based on the calculated current score, scoring the learning content, calculating the difference between the target score and the current score, acquiring a learning log of the user's learning content, acquiring feedback information on the user's evaluation of the learning content, acquiring work log information, matching learning content based on the difference, the learning log, the feedback information, and the work log information, and transmitting the results including the matched learning content to the terminal device 14 for display.

In this embodiment, the processing unit 104 includes a goal setting unit 48, a question output unit 50, an answer acquisition unit 52, a score calculation unit 54, a judgment unit 110, a display processing unit 58, a learning log acquisition unit 88, a feedback acquisition unit 90, and a task log acquisition unit 112.

The task log acquisition unit 112 acquires operation log information when a user performs a task using the terminal device 14 as task log information. That is, the task log information is acquired as information related to the user's actions. Specifically, the task log information includes the usage status of the terminal device 14 and applications when the user performs a task using the terminal device 14, and the operation status of the user interface 33 (see FIG. 3). This task log information may be acquired in a state where the service for evaluating skills is not being used. In addition, the task log information is not limited to the task log information from the terminal device 14, and may be acquired using other terminal devices or other methods. The task log acquisition unit 112 associates the acquired task log information with the ID information of the user who performed the task and stores it in the user DB 116 described later.

Based on the difference between the target score and the current score calculated by the score calculation unit 54, the determination unit 110 performs matching of the learning content in the content database 16 that corresponds to the difference. Specifically, the determination unit 56 performs matching by obtaining the corresponding scores of the learning content stored in the content score DB 46 and determining the learning content that can fill the difference between the target score and the current score. In the matching, one learning content may be matched, or multiple learning contents may be matched. In addition, when matching the learning content, the information about the learning content stored in the content score DB 46 and the degree of correspondence may be taken into consideration, and the more appropriate learning content may be ranked so that the priority is given to the higher learning content. The determination unit 56 may obtain the difference between the target score and the current score directly from the score calculation unit 54, or may obtain it from the result DB 92.

In addition, when at least one of the learning log information and the feedback information is acquired, the determination unit 110 performs matching of learning content based on the acquired information. Specifically, the determination unit 110 lowers the matching priority for learning content that is determined to have been studied based on at least one of the learning log information and the feedback information. In addition, the determination unit 110 increases the matching priority for learning content that is determined to be studied based on at least one of the learning log information and the feedback information. Furthermore, the determination unit 110 increases the matching priority for learning content related to learning content that is determined to have a high level of understanding based on at least one of the learning log information and the feedback information. The matching of learning content by the determination unit 110 based on at least one of the learning log information and the feedback information may employ any appropriate method, such as matching learning content by estimating the user's interests from the learning log information.

Furthermore, when the task log information is acquired, the determination unit 110 also matches learning content based on the information. Specifically, when the determination unit 110 determines from the task log information that a specific task takes longer to process than other tasks, it increases the matching priority of learning content related to the specific task. The matching of learning content based on the task log information by the determination unit 110 may employ any appropriate method, such as estimating other frequently performed tasks and increasing the matching priority of learning content related to the task.

The storage unit 106 is configured using a large-capacity storage device such as a hard disk. The storage unit 106 stores various programs executed by the processing unit 104 and various data required for the processing of the processing unit 104. In this embodiment, the storage unit 106 stores the information processing program 108 executed by the processing unit 104, and is also provided with a user DB 116, a question DB 42, a result DB 92 that stores the user's answers to questions, the current score calculated based on the answers, a learning log, feedback information, etc., and a content score DB 46.

<Processing flow>
Next, the operation of the information processing system according to this embodiment will be described. Fig. 15 is a flowchart showing the flow of processing of the information processing system according to this embodiment. The processor 18 reads out the information processing program 108 according to this embodiment from the memory 20 or the storage 22, expands it in the memory 20, and executes it, thereby performing processing based on the information processing program 108 according to this embodiment. Note that the same processes as those in the first and second embodiments are given the same numbers and their description will be omitted.

The processor 18 determines whether or not business log information has been received as information regarding the user's behavior (step 300). If business log information has not been received (step 300: NO), the processor 18 proceeds to processing in step 100. On the other hand, if business log information has been received (step 300: YES), the processor 18 stores the acquired business log information in the user DB 116 (step 302) and proceeds to processing in step 100.

After processing step 124, the processor 18 performs matching of the business log information, if available, and study content corresponding to the difference between the current score and the target score to determine the study content to be presented to the user, and stores the results of the matched study content, etc. in the result DB 92 (step 304). The processor 18 then presents the results including the study content to the user by displaying at least one of the current score and the matched study content on the display unit 66 of the terminal device 14 (step 306).

(Functions and Effects of the Third Embodiment)
Next, the operation and effects of the third embodiment will be described.

The above configuration is similar to the first and second embodiments except that work log information is also used in matching learning content, and therefore the same effects as the first and second embodiments can be obtained. In addition, by acquiring the user's work log information and matching learning content according to the current score including this information, it is possible to match the learning content to be more practical in order for the user to reach the target level. This makes it possible to more appropriately support the user in improving their skills.

<Additional Notes>
The present embodiment includes the following disclosure.

(Appendix 1)
An information processing method executed by an information processing device,
obtaining information regarding a learner's goal;
outputting questions to measure skills for reaching said goal;
obtaining an answer to said question;
Calculating a current score which is a score evaluating the answer;
Matching learning content according to the current status score;
presenting at least a portion of the learning content to the learner;
An information processing method comprising the steps of:

(Appendix 2)
In matching learning content according to the current state score, a target score which is a score evaluating a skill required to reach the goal is calculated, and a difference between the target score and the current state score is calculated, and learning content corresponding to the difference is matched.
2. The information processing method according to claim 1.

(Appendix 3)
the information processing device acquires information about the learning content studied by the learner, and performs matching of learning content according to the current score, including the acquired information;
3. The information processing method according to claim 1 or 2.

(Appendix 4)
the information processing device acquires information on the behavior of the learner and performs matching of learning content according to the current score, including the acquired information;
3. The information processing method according to claim 1 or 2.

(Appendix 5)
the information processing device acquires information on the behavior of the learner and performs matching of learning content according to the current score, including the acquired information;
4. The information processing method according to claim 3.

(Appendix 6)
the information processing device acquires feedback information on the result of the learner's use of the learning content, and performs matching of learning content according to the current score, including the acquired feedback information;
3. The information processing method according to claim 1 or 2.

(Appendix 7)
the information processing device acquires feedback information on the result of the learner's use of the learning content, and performs matching of learning content according to the current score, including the acquired feedback information;
5. The information processing method according to claim 3 or 4.

(Appendix 8)
the information processing device acquires feedback information on the result of the learner's use of the learning content, and performs matching of learning content according to the current score, including the acquired feedback information;
6. The information processing method according to claim 5.

(Appendix 9)
Obtaining information about learner goals;
outputting questions to measure skills required to reach the goal;
obtaining answers to the questions;
A process of calculating a current score which is a score for evaluating the answer;
A process of matching learning content according to the current status score;
and presenting at least a portion of the learning content to the learner.

The embodiments disclosed herein are illustrative in all respects and should not be considered limiting. The scope of the present invention is indicated by the claims, not by the above meaning, and is intended to include all modifications within the meaning and scope of the claims.

12 Server device (information processing device)
28 Information processing program 84 Information processing program 108 Information processing program

Claims (5)

An information processing method executed by an information processing device,
obtaining information regarding a learner's goal;
outputting a question for measuring a current skill level for reaching a goal set based on information about the learner's goal;
obtaining an answer to said question;
A step of calculating a current skill level, which is a current skill score, based on the answer;
a step of obtaining a corresponding score which is a result of scoring the degree of correspondence to a skill in learning content for improving the skill, calculating a target score which is a score evaluating the skill required to reach the goal, and calculating the difference between the target score and the current score, matching the learning content corresponding to the difference using the corresponding score to the difference, obtaining task log information which is operation log information when the learner performs tasks using a terminal device as information regarding the learner's behavior, and changing the priority of the matching of the learning content based on the task log information when matching;
presenting at least a portion of the learning content with high priority to the learner;
An information processing method comprising the steps of: the information processing device acquires information about the learning content studied by the learner, and changes the priority of the learning content in matching based on the acquired information;
The information processing method according to claim 1 . When the information processing device determines from the task log information that a specific task performed by the learner takes more time to process than other tasks, the information processing device increases the matching priority of learning content related to the specific task.
The information processing method according to claim 1 . the information processing device acquires feedback information on the results of the learner's use of the learning content, and changes the priority of the learning content in matching based on the feedback information;
3. The information processing method according to claim 1. Obtaining information about learner goals;
A process of outputting questions for measuring a current skill level for reaching a goal set based on information about the learner's goal;
obtaining answers to the questions;
A process of calculating a current skill level, which is a current skill score, based on the answer;
a process of obtaining a corresponding score which is a result of scoring the degree of correspondence to a skill in learning content for improving the skill, calculating a target score which is a score evaluating the skill necessary to reach the goal, and calculating the difference between the target score and the current score, matching the learning content corresponding to the difference using the corresponding score to the difference, obtaining task log information which is operation log information when the learner performs tasks using a terminal device as information regarding the learner's behavior, and changing the priority of the matching of the learning content based on the task log information during matching;
presenting at least a portion of the learning content with high priority to the learner;
An information processing program that causes a computer to execute the above.