JP7647943B2 - Management - Google Patents

Description

The present invention relates to a management method, a management device, and a program.

In recent years, the deterioration of social infrastructure facilities that are the basis of daily life, such as electricity, gas, water, and transportation, has become a problem. For this reason, it is necessary for organizations such as businesses responsible for managing these facilities to take measures such as inspecting and repairing the facilities.

Here, more recently, a system has been considered in which ordinary citizens can monitor the status of equipment and report malfunctions to the organization that manages the equipment. For example, in Patent Document 1, ordinary citizens act as informants and use an application built into a portable information processing terminal to upload image data of equipment that may be malfunctioning to a report management device, which then analyzes the image data to determine the organization that manages the equipment and provides the report information to that organization.

JP 2021-117878 A

On the other hand, with the above-mentioned technology, the organization that manages the equipment is only notified of the equipment malfunction, and subsequent response is left to the organization. This requires the organization to calculate the route to the site, which reduces speed. Furthermore, the organization that manages the equipment does not have the technology to determine whether there is a malfunction on the route, and if there is a malfunction on the route, they are unable to take prompt action.

Therefore, the object of the present invention is to provide a management method that can solve the above-mentioned problem of the difficulty in taking prompt action regarding the management of facilities, etc.

A management method according to one aspect of the present invention includes:
Based on a photographed image of a predetermined location provided by the user terminal, a target organization that is an organization related to the photographed location is estimated;
Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue;
outputting the calculated path to the target tissue;
The structure is as follows.

In addition, a management device according to one aspect of the present invention includes:
an estimation unit that estimates a target organization that is an organization related to a photographing location based on a photographed image of a predetermined location provided from a user terminal;
a calculation unit that calculates a path between the imaging location and the target tissue based on position information of the imaging location and position information of the target tissue;
an output unit that outputs the calculated path to the target tissue;
Equipped with
The structure is as follows.

In addition, a program according to one aspect of the present invention includes:
On the computer,
Based on a photographed image of a predetermined location provided by the user terminal, a target organization that is an organization related to the photographed location is estimated;
Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue;
outputting the calculated path to the target tissue;
Execute the process,
The structure is as follows.

By being configured as described above, the present invention makes it possible to take rapid action regarding the management of facilities, etc.

1 is a diagram showing an overall configuration of a report management system according to a first embodiment of the present invention; 2 is a block diagram showing a configuration of the report management device disclosed in FIG. 1 . FIG. 2 is a diagram showing an overall process performed by the report management device disclosed in FIG. 1 . FIG. 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1 . FIG. 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1 . FIG. 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1 . FIG. 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1 . FIG. 2 is a diagram showing a process performed by the report management device disclosed in FIG. 1 . 4 is a flowchart showing the operation of the report management device disclosed in FIG. 1 . FIG. 11 is a block diagram showing a hardware configuration of a management device according to a second embodiment of the present invention. FIG. 11 is a block diagram showing a configuration of a management device according to a second embodiment of the present invention. 10 is a flowchart showing an operation of a management device according to a second exemplary embodiment of the present invention.

<Embodiment 1>
A first embodiment of the present invention will be described with reference to Fig. 1 to Fig. 9. Fig. 1 and Fig. 2 are diagrams for explaining the configuration of a report management system, and Fig. 3 to Fig. 9 are diagrams for explaining the processing operation of the report management system.

[composition]
As shown in Figure 1, the reporting management system of the present invention comprises a user terminal 20 operated by a user U such as an ordinary citizen, an organization terminal 30 operated by an operator of an organization C that manages a specified facility, and a reporting management device 10 that sends reports to the organization C that manages the specified facility based on information provided by the user U, all connected via a network N.

The user terminal 20 is, for example, a portable information processing terminal such as a smartphone. The user terminal 20 is equipped with an image capturing device such as a camera, and can capture images of a specified location by operation by the user U. In this embodiment, the user terminal 20 is configured to transmit images captured of a specified location to the report management device 10 by incorporating an application provided by the business that manages the report management device 10.

Specifically, the user terminal 20 first registers user information in advance with the business entity that manages the report management device 10, for example, by using the above-mentioned application. For example, the user terminal 20 registers information such as user identification information, email address, name, address, and a receiving account or account for incentives provided by information provision, as described below, as user information. The user terminal 20 then transmits a photographed image of a specific location to the report management device 10 together with the user identification information. Furthermore, the user terminal 20 acquires the location information of the user terminal 20 at the time of image capture from a position detection device such as an equipped GPS (Global Positioning System), associates the location information of the shooting location with the captured image, and transmits the associated information to the report management device 10. In this way, the user terminal 20 has a function of associating additional information such as the location information of the shooting location and user identification information with the captured image of a specific location and transmitting the associated information to the report management device 10. Time information indicating the shooting time may be added to the captured image.

Then, the user U takes a place where a malfunction is occurring, for example, a place where a malfunction is thought to occur in equipment installed at a specific location, as the target of shooting (shooting location), and transmits the image of the location taken by the user terminal 20 to the report management device 10. Examples of shooting locations include a location A1 where a utility pole is leaning, a location A2 where a landslide has occurred, a location A3 where electric wires are loose, and a location A4 where garbage is illegally dumped, as shown on the left side of Figure 3. Note that the shooting location may be any location, such as a location where a malfunction is occurring due to a disaster, for example, a location where cracks have occurred in the ground due to a river flood or an earthquake, or a location where a malfunction is occurring due to a man-made disaster, for example, a location where property damage or a dispute between people is occurring.

In addition, as described below, user U may be given points, money, etc. as an incentive for providing information by the business operator managing the reporting management system.

The organization terminal 30 is an information processing terminal such as a personal computer installed in the office of organization C, and is operated by an operator such as an employee of organization C. Here, organization C is, for example, a business operator or a local government that manages, for example, the inspection and repair of social infrastructure facilities that are the basis of daily life, such as electricity, gas, water, and roads. Then, as described below, organization C receives reports from the report management device 10 in response to the provision of photographed images by user U, and further takes action such as repairing the facilities at the location where the report was received.

Specifically, in order to receive reports from the report management device 10, the organization terminal 30 registers organization information in advance with the business entity that manages the report management device 10. For example, the organization terminal 30 registers, as organization information, organization identification information, organization name, location, email address and name of the person in charge of contact, and equipment information for identifying equipment managed by organization C. At this time, as the location of the organization information, all business offices (branches and sub-branches) of organization C, in other words, the locations of all business offices where personnel who will repair the equipment can be dispatched to the location where a report is received, are registered. In addition, as the equipment information of the organization information, the category and equipment name (electric wire, road, water, etc.) of the equipment that organization C handles, the installation range of the equipment (address, etc.), an image of the equipment, etc. are registered.

The organization terminal 30 also has a function to receive reports from the reporting management device 10. At this time, the report includes the name of the target facility, its location information, and also route information from each business establishment of organization C to the target facility, as described below. For this reason, the organization terminal 30 has a function to confirm which of organization C's business establishments can handle the report, and to respond to the reporting management device 10 as to whether or not the reported target facility can be handled, and the route to be used when handling the report. The registration of the organization information described above, confirmation of the business establishment that will handle the report, and replying to the report are mainly performed by the operator operating the organization terminal 30.

Next, the configuration of the report management device 10 will be described mainly with reference to Figures 2 to 8. Note that Figure 2 is a block diagram showing the configuration of the report management device 10. Also, Figure 3 is a diagram showing the overall processing of the report management device 10, and Figures 4 to 8 are diagrams showing the content of each process of the report management device 10. Below, the processing content according to the configuration of the report management device 10 will be described with reference to Figures 3 to 8 as well. Note that in Figures 4 to 8, the shooting location of the captured image and the location of the organization are illustrated on a map M for explanation, as described later.

The report management device 10 is an information processing device managed by a specified business operator, and is composed of one or more information processing devices each having a calculation device and a storage device. As shown in FIG. 2, the report management device 10 is composed of an acquisition unit 11, an organization estimation unit 12, a route calculation unit 13, a reporting unit 14, and a counting unit 15. The functions of the acquisition unit 11, the organization estimation unit 12, the route calculation unit 13, the reporting unit 14, and the counting unit 15 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The report management device 10 is also composed of a provided information storage unit 16, an organization information storage unit 17, and a map information storage unit 18. The provided information storage unit 16, the organization information storage unit 17, and the map information storage unit 18 are composed of a storage device. Each component is described in detail below.

The acquisition unit 11 first acquires and registers the registration information of the user U and organization C who use the service provided by the report management device 10. For example, the acquisition unit 11 stores the user identification information, email address, name, address, incentive receiving account, etc., as the user information transmitted from the user terminal U as described above, in the provided information storage unit 16, distinguishing them for each user U. Also, the acquisition unit 11 stores the organization identification information, organization name, location, email address and name of the person in charge, facility information, etc., as the organization information transmitted from the organization terminal 30 as described above, in the organization information storage unit 17, distinguishing them for each organization C. At this time, the locations of all business establishments (branches and sub-branches) of organization C are stored as the location of the organization information. For example, as shown in the map M in FIG. 4, the locations of three business establishments B1, B2, and B3 of organization C are registered (see arrow Y1 in FIG. 4). As facility information of the organization information, the category of facility that organization C corresponds to, the facility name (electric wire, road, water supply, etc.), the installation range of the facility (address, etc.), an image of the facility, etc. are stored.

The acquisition unit 11 then acquires the captured image transmitted from the user terminal 20, stores it in the provided information storage unit 16, and passes it to the tissue estimation unit 12. At this time, since the captured image is provided with the identification information of the user U, the captured image is stored separately for each registered user U stored in the provided information storage unit 16 based on the identification information. As described above, the captured image also includes additional information such as location information of the shooting location, and such additional information is also stored together with the captured image or passed to the tissue estimation unit 12.

For example, the acquisition unit 11 acquires images of locations A1 to A4 as shown on the left side of Fig. 3, as images captured by the user U and transmitted from the user terminal 20. As an example, images are acquired of location A1 where a utility pole is leaning, location A2 where a landslide has occurred, location A3 where electric wires are loose, and location A4 where garbage has been illegally dumped. The acquisition unit 11 acquires and stores such captured images (reference S1 in Fig. 3).

The organization estimation unit 12 (estimation unit) estimates an organization related to the shooting location as a target organization based on the acquired photographed image (S symbol 2 in FIG. 3). Then, the organization estimation unit 12 passes the estimated target organization to the path calculation unit 13 together with the acquired photographed image. Specifically, the organization estimation unit 12 first identifies the report target, such as the equipment shown in the photographed image, from the contents of the photographed image, and further estimates the organization that manages the report target as the target organization. As an example, the organization estimation unit 12 analyzes the photographed image to identify the category and equipment name (electric wire, road, water, etc.) of the equipment shown in the photographed image, and further estimates the organization that has jurisdiction over the identified equipment from the location information associated with the photographed image. Alternatively, the organization estimation unit 12 may estimate the target organization from the acquired photographed image using an estimation model generated in advance by performing machine learning on many existing photographed images. At this time, the estimation model can be generated, for example, by adding the organization that manages the equipment shown in the photographed image as teacher data to the existing photographed image, and machine learning the pair of the existing photographed image and the organization as learning data. However, the tissue estimation unit 12 may estimate the target tissue from the captured image using another method.

For example, assume that an image is acquired of a location A1 where a utility pole is tilted, as shown in map M in Fig. 4 (see arrow Y2 in Fig. 4). At this time, the organization estimation unit 12 estimates organization C, such as an electric utility company that manages the utility pole at location A1, as the target organization.

The path calculation unit 13 (calculation unit) calculates a path between the target organization C estimated from the photographed image and the photographed location of the photographed image (reference number 3 in FIG. 3). Specifically, the path calculation unit 13 calculates a path from the location of the target organization C to the photographed location based on the location information of the photographed location added to the photographed image, the location information of the location of the target organization C stored in the organization information storage unit 17, and the map information stored in the map information storage unit 18. At this time, when multiple locations of the target organization C are registered, the path calculation unit 13 calculates all of the paths from each location to the photographed location. For example, as shown in FIG. 4, the locations of three business offices B1, B2, and B3 of the target organization C are registered, and when an image of the shooting location A1 is acquired, three routes R1, R2, and R3 from each of the business offices B1, B2, and B3 to the shooting location A1 are calculated as shown in FIG. 5, that is, the route R1 from the business office B1 to the shooting location A1, the route R2 from the business office B2 to the shooting location A2, and the route R3 from the business office B3 to the shooting location A3.

Furthermore, the route calculation unit 13 calculates the route based on the position information of the shooting locations of other photographed images that are not subject to route calculation. That is, in the example of FIG. 5, since the shooting location A1 is the subject of route calculation, the route calculation is performed taking into consideration the shooting locations of other photographed images different from the shooting location A1. As an example, as shown in the map M of FIG. 6, it is assumed that photographed images of shooting locations A2 and A3 that are not subject to route calculation have been acquired (see arrow Y3 in FIG. 6). The shooting location A2 is the location A2 where a landslide has occurred, and the shooting location A3 is the location A3 where the electric wire is loose. Then, from the position information added to each photographed image, it is understood that the shooting location A2 is located on the route R1, and the shooting location A3 is located on the route R3. In such a case, the route calculation unit 13 excludes routes R1 and R3 on which shooting locations A2 and A3 different from the shooting location A1 for which the route is calculated are located, as shown by the dotted line in Fig. 6, or modifies and recalculates such routes R1 and R3 to routes R1' and R3' that avoid the locations of the shooting locations A2 and A3, as shown in Fig. 7. When other shooting locations A2 and A3 are located on the route, the route calculation unit 13 may exclude or recalculate the route uniformly as described above regardless of the shooting contents of the photographed images at the shooting locations A2 and A3, or may exclude or recalculate the route according to the result of analyzing the shooting contents of the photographed images.

The reporting unit 14 (output unit) reports to the organization terminal 30 of the target organization C estimated as described above by transmitting the captured image of the shooting location that was the subject of the calculation of the route together with the route calculated as described above (reference S4 in FIG. 3). At this time, the reporting unit 14 may report by sending to the email address of the target organization C stored in the organization information storage unit 17, or may report by outputting to the organization terminal 30 via a website opened by the reporting management device 10. As an example, in response to access from the organization terminal 30 to the website opened by the reporting management device 10, the reporting unit 14 may authenticate the organization C of the organization terminal 30 that has accessed, and output a report to the organization C. The reporting management device 10 may also communicate with the organization terminal 30, as described below, via the website.

As an example, in the example of Figure 6 described above, the reporting unit 14 reports the remaining route R2, excluding routes R1 and R3, from the calculated routes R1 to R3, because the shooting locations A2 and A3 of the other captured images are located on the route (arrow Y4 in Figure 6), or in the example of Figure 7 described above, reports routes R1', R2, R3' calculated to avoid the shooting locations A2 and A3 of the other captured images (arrow Y5 in Figure 6).

Furthermore, the reporting unit 14 acquires from the organization terminal 30 that reported the route whether the target organization C responded to the equipment at the shooting location using the route. In other words, the reporting unit 14 acquires a response to the report, such as which route the target organization C used to respond to the equipment at the reported shooting location. The target organization C that received the report notifies each of the business offices B1, B2, and B3 of the shooting location A1 and routes R1, R2, and R3 as shown by the arrow Y6 in FIG. 8, and checks with each of the business offices B1, B2, and B3 whether they can respond. Then, based on the responses from each of the business offices B1, B2, and B3 regarding whether they can respond, the target organization C determines which business office will respond and notifies the report management device 10 of the fact that they will respond and the route to be used at that time. In the example of FIG. 8, the business office B2 of the target organization C will respond (see the arrow Y7 in FIG. 8), and the reporting unit 14 acquires information indicating that the target organization C used route R2 to respond to the shooting location A1.

The counting unit 15 counts information on the possibility of responding to the report acquired from the target organization C by the above-mentioned reporting unit 14. Specifically, when the counting unit 15 acquires a notification that the target organization C has responded to the report regarding the shooting location A1, the counting unit 15 associates the user terminal 20 that took the image of the shooting location A1, the route to the shooting location A1 used by the target organization C to respond, and the fact that the target organization C has responded, and stores them in the provided information storage unit 16 as counted information. For example, in the example of FIG. 8, the counting unit 15 associates and stores, as counted information, the user identification information of the user U of the user terminal 20 that took the image of the shooting location A1, the route R2 used by the target organization C corresponding to the equipment of the shooting location A1, and the fact that the target organization C has responded to the equipment of the shooting location A1.

Then, the counting unit 15 performs a process of calculating points, money, or other values that serve as incentives for providing the photographed images to the user U based on the above-mentioned counting information, and granting the calculated incentive. At this time, the counting unit 15 grants a higher incentive to the user U who provided the photographed images at the photographing location corresponding to the target organization C than to other users U. In the example of FIG. 8, since the equipment at the photographing location A1 was dealt with by the target organization C, an incentive is granted to the user U of the user terminal 20 who took the photographed images at the photographing location A1. In addition, the counting unit 15 may also grant an incentive to the user of the user terminal 20 who provided the photographed images at the photographing locations not dealt with by the target organization C, and may grant an incentive to the user U of the user terminal 20 who provided the photographed images at other photographing locations used in calculating the route to the corresponding photographing location. In the above-mentioned example, as shown in FIG. 6 and FIG. 7, the photographing locations A2 and A3 are used when calculating the route to the photographing location A1, so an incentive is also granted to the user U who took the photographed images at the photographing locations A2 and A3. At this time, as an example, the aggregation unit 15 may award the highest value of incentive to the user U who provided an image taken at the corresponding shooting location A1, the next highest value of incentive to the user U who provided images taken at the shooting locations A2 and A3 that were used when calculating the route to the corresponding shooting location A1, and the minimum value of incentive (including 0) to the user U who provided other images.

In addition, the aggregation unit 15 may perform a process of granting the incentive calculated as described above to each user U. For example, the aggregation unit 15 may perform a process of granting the incentive to the account or bank account of user U stored as user information.

[Action]
Next, the operation of the above-mentioned report management device 10 will be described mainly with reference to the flow chart of FIG. 9, and specific examples thereof will also be described with reference to FIGS.

First, the notification management device 10 acquires and registers information on user U and organization C in advance. For example, the notification management device 10 registers user identification information as user information, and registers information on facilities handled by organization C and the locations of all business locations B1, B2, and B3 of organization C as shown by arrow Y1 in Figure 4 as organization information.

Then, the report management device 10 acquires an image of a specific shooting location taken by the user U (step S1 in FIG. 9). For example, as shown by the arrow Y2 in FIG. 4, the report management device 10 acquires an image of a location A1 where a utility pole is leaning from the user terminal 20. Then, the report management device 10 estimates an organization related to the shooting location as a target organization from the acquired image of the shooting location (step S2 in FIG. 9). For example, the report management device 10 estimates a target organization C that manages the facilities, etc. (electric wires, roads, water, etc.) shown in the captured image by identifying the facilities and their areas from the results of analyzing the captured image and the location information. The report management device 10 may estimate a target organization from the acquired captured image using an estimation model generated in advance by performing machine learning on many existing captured images. As an example, as shown in FIG. 4, when an image of a shooting location A1 where a utility pole is leaning is acquired as a captured image, an organization C such as an electric utility company that manages the utility pole at the shooting location A1 is estimated as a target organization.

Next, the report management device 10 calculates the route between the target organization C estimated from the captured image and the location where the captured image was taken (step S13 in FIG. 9). At this time, if multiple locations of the target organization C are registered, the report management device 10 calculates all of the routes from each location to the location where the image was taken. For example, if three business offices B1, B2, and B3 are registered in the target organization C, as shown in FIG. 5, the report management device 10 calculates three routes R1, R2, and R3 from each of the business offices B1, B2, and B3 to the capture location A1.

Furthermore, the report management device 10 calculates the route based on the position information of the shooting locations of other photographed images that are not subject to route calculation. In the example of FIG. 5, since the shooting location A1 is the target of route calculation, the route is calculated taking into consideration the shooting locations of other photographed images different from the shooting location A1. As an example, the report management device 10 acquires photographed images of a location A2 where a landslide has occurred and a location A3 where an electric wire is loose, as shown in FIG. 6, and these shooting locations A2 and A3 are located on the routes R1, R2, and R3 calculated as described above. In this case, since it is considered that there is a problem with any of the calculated routes R1, R2, and R3 (Yes in step S14 of FIG. 9), the report management device 10 excludes the routes R1 and R3 as shown by the dotted lines in FIG. 6, or recalculates the routes R1 and R3 to be routes R1' and R3' that avoid the locations of the shooting locations A2 and A3, as shown in FIG. 7 (step S13 of FIG. 9).

Next, when there is no problem with the calculated route, such as the shooting location not being located on the route as described above (No in step S14 in FIG. 9), the report management device 10 transmits the calculated route together with the image of the shooting location that was the subject of the route calculation to the organization terminal 30 of the estimated target organization C, as shown by the arrow Y4 in FIG. 6 and the arrow Y5 in FIG. 7, and reports it (step S15 in FIG. 9). The report management device 10 may provide information related to the report when accessed from the organization terminal 30 of the target organization C. Then, the target organization C that received the report notifies each business office B1, B2, B3 of the shooting location A1 and the routes R1, R2, R3, as shown by the arrow Y6 in FIG. 8, and checks whether each business office B1, B2, B3 can respond. Then, the target organization C determines the corresponding business office based on the response of each business office B1, B2, B3 on whether they can respond, and notifies the report management device 10 of the response and the route to be used at that time. In the example of Fig. 8, the business establishment B2 of the target organization C will respond (see arrow Y7 in Fig. 8), and the report management device 10 acquires information indicating that the target organization C has used route R2 and responded to the shooting location A1 (step S16 in Fig. 9). As a result, the target organization C will respond to any malfunctions that may have occurred in the equipment at the shooting location A1.

Then, the report management device 10 compiles information on the possibility of responding to the report acquired from the target organization C, calculates points or money as an incentive for providing the photographed image to the user U, and performs a process of granting the calculated incentive (step 17 in FIG. 9). For example, the report management device 10 grants a higher incentive to the user U who provided the photographed image of the photographed location corresponding to the target organization C than to other users U. More specifically, in the example of FIG. 8, since the equipment of the photographed location A1 was dealt with by the target organization C, an incentive is granted to the user U of the user terminal 20 who took the photographed image of the photographed location A1. At this time, the report management device 10 may grant the highest value of incentive to the user U who provided the photographed image of the corresponding photographed location A1, the next highest value of incentive to the user U who provided the photographed image of the photographed location A2, A3 used in calculating the route to the corresponding photographed location A1, and the minimum value of incentive (including 0) to the user U who provided other photographed images.

As described above, according to the present invention, when a user provides an image of a shooting location where a malfunction is thought to occur in equipment, etc., an organization that can handle the equipment, etc. is estimated, and the organization is notified along with information on the route to the shooting location. Therefore, the organization that receives the notification can rush to the shooting location according to the notified route, and can take a quick response. In addition, a route is calculated from the images provided by various users, taking into account the conditions of each location, and notified to the organization, allowing for even quicker response. In addition, users are given incentives for providing images, which leads to the collection of more images, encouraging inspection and repair of equipment, etc.

<Embodiment 2>
Next, a second embodiment of the present invention will be described with reference to Fig. 10 to Fig. 12. Fig. 10 to Fig. 11 are block diagrams showing the configuration of a management device in the second embodiment, and Fig. 12 is a flowchart showing the operation of the management device. Note that this embodiment shows an outline of the configuration of the report management device and management method described in the above embodiment.

First, the hardware configuration of the management device 100 in this embodiment will be described with reference to Fig. 10. The management device 100 is configured as a general information processing device, and is equipped with the following hardware configuration, as an example.
・CPU (Central Processing Unit) 101 (arithmetic unit)
ROM (Read Only Memory) 102 (storage device)
RAM (Random Access Memory) 103 (storage device)
Program group 104 loaded into RAM 103
A storage device 105 for storing the program group 104
A drive device 106 that reads and writes data from and to a storage medium 110 outside the information processing device.
A communication interface 107 that connects to a communication network 111 outside the information processing device
Input/output interface 108 for inputting and outputting data
A bus 109 that connects each component

The management device 100 can be equipped with the estimation unit 121, calculation unit 122, and output unit 123 shown in FIG. 11 by having the CPU 101 acquire and execute the program group 104. The program group 104 is stored in the storage device 105 or ROM 102 in advance, for example, and the CPU 101 loads the program group 104 into the RAM 103 and executes it as necessary. The program group 104 may be supplied to the CPU 101 via the communication network 111, or may be stored in the storage medium 110 in advance, and the drive device 106 may read the program and supply it to the CPU 101. However, the estimation unit 121, calculation unit 122, and output unit 123 described above may be constructed with dedicated electronic circuits for realizing such means.

Note that FIG. 10 shows an example of the hardware configuration of the information processing device that is the management device 100, and the hardware configuration of the information processing device is not limited to the above-mentioned case. For example, the information processing device may be configured with a part of the above-mentioned configuration, such as not having the drive device 106.

Then, the management device 100 executes the management method shown in the flowchart of Figure 12 using the functions of the estimation unit 121, the calculation unit 122, and the output unit 123 constructed by the program as described above.

As shown in FIG. 12, the management device 100
A target organization that is an organization related to a photographed location is estimated based on a photographed image of a predetermined location provided from a user terminal (step S101);
Calculating a route between the photographing location and the target tissue based on the position information of the photographing location and the position information of the target tissue (step S102);
The calculated path is output to the target tissue (step S103).
The following process is executed.

With the present invention configured as described above, when a user provides an image of a shooting location where a malfunction is thought to exist in equipment, etc., an organization that can deal with the equipment, etc. is estimated, and information about the route to the shooting location is sent to that organization. As a result, the organization that receives the report can rush to the shooting location by following the notified route, and can take a rapid response.

The above-mentioned program can be stored and supplied to a computer using various types of non-transitory computer readable media. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R/Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer readable media can supply the program to a computer via wired communication paths such as electric wires and optical fibers, or wireless communication paths.

Although the present invention has been described above with reference to the above-mentioned embodiments, the present invention is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. Furthermore, at least one or more of the functions of the estimation unit 121, calculation unit 122, and output unit 123 described above may be executed by an information processing device installed and connected anywhere on a network, that is, they may be executed by so-called cloud computing.

<Additional Notes>
A part or all of the above-described embodiments can be described as follows: The following is an outline of the configuration of the management method, management device, and program of the present invention. However, the present invention is not limited to the following configuration.
(Appendix 1)
Based on a photographed image of a predetermined location provided by the user terminal, a target organization that is an organization related to the photographed location is estimated;
Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue;
outputting the calculated path to the target tissue;
How to manage it.
(Appendix 2)
2. The management method according to claim 1, further comprising:
calculating the route based on position information of the other photographing locations included in the other photographed images;
How to manage it.
(Appendix 3)
3. The management method according to claim 2, further comprising:
calculating the route that avoids the positions of the other photographing locations included in the other photographed images;
How to manage it.
(Appendix 4)
The management method according to any one of Supplementary Notes 1 to 3,
Calculating the routes between the imaging location and each of the multiple locations of the target tissue based on position information of the multiple locations of the target tissue;
How to manage it.
(Appendix 5)
The management method according to any one of Supplementary Notes 1 to 4,
Obtaining whether the target organization can handle the shooting location using the route output to the target organization;
How to manage it.
(Appendix 6)
6. The management method according to claim 5, further comprising:
storing aggregate information associating the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization taking action using the route;
How to manage it.
(Appendix 7)
7. The management method according to claim 6, further comprising:
providing an incentive to the user terminal based on the aggregated information;
How to manage it.
(Appendix 8)
8. The management method according to claim 7, further comprising:
A higher incentive is given to the user terminal that provides the photographed image of the photographing location corresponding to the target organization.
How to manage it.
(Appendix 9)
an estimation unit that estimates a target organization that is an organization related to a photographing location based on a photographed image of a predetermined location provided from a user terminal;
a calculation unit that calculates a path between the imaging location and the target tissue based on position information of the imaging location and position information of the target tissue;
an output unit that outputs the calculated path to the target tissue;
A management device comprising:
(Appendix 10)
10. The management device according to claim 9,
The calculation unit calculates the route based on position information of the other shooting locations included in the other photographed images.
Management device.
(Appendix 11)
11. The management device according to claim 10,
the calculation unit calculates the route avoiding positions of other of the photographing locations included in the other photographed images.
Management device.
(Appendix 12)
12. The management device according to claim 9,
The calculation unit calculates the route between the imaging location and each of the multiple locations of the target tissue based on position information of the multiple locations of the target tissue.
Management device.
(Appendix 13)
13. The management device according to claim 9,
The output unit obtains whether or not the target organization can respond to the shooting location using the route output to the target organization.
Management device.
(Appendix 14)
14. The management device according to claim 13,
The method includes the steps of: (a) storing information on the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization taking action using the route, the information storing information correlating the route with the possibility of the target organization taking action using the route;
Management device.
(Appendix 15)
15. The management device according to claim 14,
The tallying unit grants an incentive to the user terminal based on the tally information.
Management device.
(Appendix 16)
16. The management device according to claim 15,
The tallying unit provides a higher incentive to the user terminal that has provided the photographed image of the photographing location corresponding to the target organization.
Management device.
(Appendix 17)
On the computer,
Based on a photographed image of a predetermined location provided by the user terminal, a target organization that is an organization related to the photographed location is estimated;
Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue;
outputting the calculated path to the target tissue;
A computer-readable storage medium that stores a program for executing processing.

REFERENCE SIGNS LIST 10 Report management device 11 Acquisition unit 12 Organization estimation unit 13 Route calculation unit 14 Report unit 15 Counting unit 16 Provided information storage unit 17 Organization information storage unit 18 Map information storage unit 20 User terminal 30 Organization terminal C Organization U User 100 Management device 101 CPU
102 ROM
103 RAM
104 Program group 105 Storage device 106 Drive device 107 Communication interface 108 Input/output interface 109 Bus 110 Storage medium 111 Communication network 121 Estimation unit 122 Calculation unit 123 Output unit

Claims (8)

An information processing device,
Based on a photographed image of a predetermined location provided by the user terminal, a target organization that is an organization related to the photographed location is estimated;
Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue;
Outputting the calculated path to the target tissue;
Obtaining whether the target organization can handle the shooting location using the route output to the target organization;
storing aggregate information associating the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization taking action using the route;
How to manage it. The management method according to claim 1,
The information processing device,
calculating the route based on position information of the other photographing locations included in the other photographed images;
How to manage it. The management method according to claim 2,
The information processing device,
calculating the route that avoids the positions of the other photographing locations included in the other photographed images;
How to manage it. The management method according to any one of claims 1 to 3,
The information processing device,
Calculating the routes between the imaging location and each of the multiple locations of the target tissue based on position information of the multiple locations of the target tissue;
How to manage it. The management method according to any one of claims 1 to 4 ,
The information processing device,
providing an incentive to the user terminal based on the aggregated information;
How to manage it. The management method according to claim 5 ,
The information processing device,
A higher incentive is given to the user terminal that provides the photographed image of the photographing location corresponding to the target organization.
How to manage it. an estimation unit that estimates a target organization that is an organization related to a photographing location based on a photographed image of a predetermined location provided from a user terminal;
a calculation unit that calculates a path between the imaging location and the target tissue based on position information of the imaging location and position information of the target tissue;
an output unit that outputs the calculated path to the target tissue;
Equipped with
The output unit obtains whether or not the target organization can respond to the shooting location using the route output to the target organization,
Further, the device includes a calculation unit that stores calculation information that associates the route calculated based on the user terminal and the captured image provided from the user terminal with the possibility of the target organization taking action using the route.
Management device. On the computer,
Based on a photographed image of a predetermined location provided by the user terminal, a target organization that is an organization related to the photographed location is estimated;
Calculating a route between the photography location and the target tissue based on location information of the photography location and location information of the target tissue;
Outputting the calculated path to the target tissue;
Obtaining whether the target organization can handle the shooting location using the route output to the target organization;
storing aggregate information associating the user terminal, the route calculated based on the captured image provided from the user terminal, and the possibility of the target organization taking action using the route;
A program for executing a process.