JP7653391B2 - PROGRAM, INFORMATION PROCESSING APPARATUS AND METHOD - Google Patents

Description

This disclosure relates to a program, an information processing device, and a method.

Traditionally, various web services provide services that provide various notifications based on information on user behavior.

As a technology for a company's attendance information management system, Patent Document 1 discloses technology for a system that determines abnormal attendance due to employees' overtime hours, etc., and displays a warning.

JP 2014-048802 A

By acquiring activity information that indicates a user's actions based on the user's usual actions, it becomes possible to notify the user when activity information that differs from the user's usual actions is detected. Such notifications can be useful to the user, as they serve as a reminder if the user has missed an action that he or she should have taken.

Therefore, this disclosure describes a technology that provides notification as necessary when activity information of a user is detected that is different from normal activity information.

According to one embodiment of the present disclosure, a program is provided for providing a web service to a user who is a business operator, the program being executed by a computer having a processor and a memory. The program causes the processor to execute the following steps: acquiring activity information indicating user behavior in the web service for each predetermined period; extracting first behavior information indicating behavior typically performed by the user in the web service based on the activity information and storing the first behavior information in the memory; determining based on the first behavior information whether the activity information acquired for one predetermined period is different from behavior typically performed by the user; and, if the determination result indicates that the activity information is different from behavior typically performed by the user, notifying the user that the activity information for one predetermined period is different from behavior typically performed by the user.

According to the present disclosure, by acquiring user activity information, if activity information that is out of the ordinary is detected, it is possible to send a notification as necessary.

1 is a diagram showing an overall configuration of a service providing system 1 according to a first embodiment. 1 is a block diagram showing a functional configuration of a terminal device 10 constituting a service providing system 1 of embodiment 1. FIG. 2 is a diagram showing the functional configuration of a server 20 constituting the service providing system 1 of the first embodiment. 2 is a diagram showing an example of the data structure of an activity database 2021 stored in the server 20 constituting the service providing system 1 of the first embodiment. FIG. 2 is a diagram showing an example of the data structure of a user database 2022 stored in the server 20 constituting the service providing system 1 of the first embodiment. FIG. 10 is a flowchart showing an example of a flow of a normal behavior information extraction process performed by the service providing system 1 of the first embodiment. 10 is a flowchart showing an example of a flow of a user notification process performed by the service providing system 1 of the first embodiment. 11 is a diagram showing an example of a screen for a user notification displayed on the terminal device 10. FIG.

Below, an embodiment of the present disclosure will be described with reference to the drawings. In the following description, identical parts are given the same reference numerals. Their names and functions are also the same. Therefore, detailed descriptions thereof will not be repeated.

＜Overview＞
The service providing system according to the present disclosure will be described below. The service providing system according to the present disclosure is a system for periodically acquiring information on businesses such as companies that users who use accounting services, for example, and providing services that can be provided to the users, i.e., businesses, etc., who use accounting services, etc., and for providing services to the users, i.e., businesses, etc., need to perform appropriate accounting procedures for deposits and withdrawals that occur as the business proceeds. In addition, when transactions such as ordering, receiving, and purchasing goods and services are made between businesses such as companies and sole proprietors, the processes of quotation, ordering, receiving, delivery, billing, and payment are often carried out, and transaction processing such as issuing documents is required for each of these processes. In addition, when a company employs an employee, it is necessary to perform personnel and labor processing such as salary payment and the associated withholding tax and social insurance premium payment.

The service providing system according to the present disclosure is a system for providing services that support the above-mentioned accounting processing, transaction processing, and personnel and labor processing as examples of services that can be provided to users. Here, the accounting processing is a system that acquires information on deposits and withdrawals related to user transactions and purchases (may be input from the user or acquired through API cooperation with a financial institution) and registers (records) it as accounting information. The transaction processing is a system that manages processes such as quotation, ordering, receiving, delivery, billing, and payment in transactions as workflows, and manages these processes by accepting updates of status information such as creating, waiting, checking, and approved. In addition, the personnel and labor processing is a system that performs payroll calculations based on attendance information and basic information on pay (so-called payroll tables, etc.) for employees employed by a company, etc., and performs processes such as withholding tax and payment of social insurance premiums. The service providing system according to the present disclosure is a system that is provided as a Web service by a cloud server, etc., a so-called SaaS (Software as a Service).

Incidentally, many of the above-mentioned accounting, transaction, and personnel/labor processes need to be completed by a certain deadline. For this reason, it is important to manage the deadlines for completing the processes. However, such deadlines are not necessarily set uniformly, and deadlines for such processes, particularly those related to transactions, often differ depending on the relationship with the trading partner. However, many of these processes need to be completed periodically, and it is possible to keep track of them by acquiring activity information that indicates the user's behavior.

The service providing system according to the present disclosure obtains user activity information at predetermined intervals (e.g., one month), and when abnormal user behavior information is detected based on the activity information, notifies the user as necessary. For example, if a process that would be completed by a certain date in a normal month has not been completed by that date in the current month, notification of this fact is provided.

The above configuration makes it possible to detect when a user is not performing a process that they would normally perform and take the necessary action. This makes it possible to detect and prevent missed tasks by the user or missed actions (from business partners, etc.).

<First embodiment>
The following describes the service providing system 1. In the following description, for example, when the terminal device 10 accesses the server 20, the server 20 responds with information for generating a screen on the terminal device 10. The terminal device 10 generates and displays a screen based on the information received from the server 20.

<1 Overall configuration of service providing system 1>
FIG. 1 is a diagram showing the overall configuration of a service providing system 1 according to a first embodiment. As shown in FIG. 1, the service providing system 1 includes a plurality of terminal devices (terminal devices 10A and 10B are shown in FIG. 1. Hereinafter, they may be collectively referred to as "terminal devices 10") and a server 20. The terminal devices 10 and the server 20 are connected to each other via a network 80 so as to be able to communicate with each other. The network 80 is configured as a wired or wireless network. In this embodiment, the server 20 is a web server (including a cloud server) and exchanges information with the terminal devices 10 through web pages. In addition, a web page browser for browsing web pages is installed in the terminal device 10, but a dedicated application for providing the services of the server 20 may be installed and configured to be viewable through the dedicated application.

The terminal device 10 is a device operated by each user. Here, a user is a person who uses the terminal device 10 to perform accounting, transaction, or human resources/labor processing, which are functions of the service providing system 1, such as a person in charge of a company that is a business operator, or a sole proprietor. The terminal device 10 is realized by a stationary PC (Personal Computer), a laptop PC, or the like. In addition, the terminal device 10 may be, for example, a tablet compatible with a mobile communication system, a mobile terminal such as a smartphone, or the like.

The terminal device 10 is connected to the server 20 via a network 80 so as to be able to communicate with the server 20. The terminal device 10 is connected to the network 80 by communicating with communication devices such as a wireless base station 81 that supports communication standards such as 4G, 5G, and LTE (Long Term Evolution), and a wireless LAN router 82 that supports wireless LAN (Local Area Network) standards such as IEEE (Institute of Electrical and Electronics Engineers) 802.11. As shown as the terminal device 10B in FIG. 1, the terminal device 10 includes a communication IF (Interface) 12, an input device 13, an output device 14, a memory 15, a storage unit 16, and a processor 19.

The communication IF 12 is an interface for inputting and outputting signals so that the terminal device 10 can communicate with external devices. The input device 13 is an input device (e.g., a keyboard, a touch panel, a touch pad, a pointing device such as a mouse, etc.) for receiving input operations from a user. The output device 14 is an output device (a display, a speaker, etc.) for presenting information to a user. The memory 15 is for temporarily storing programs and data processed by the programs, etc., and is a volatile memory such as a DRAM (Dynamic Random Access Memory). The storage unit 16 is a storage device for saving data, such as a flash memory or a HDD (Hard Disc Drive). The processor 19 is hardware for executing an instruction set described in a program, and is composed of an arithmetic unit, a register, peripheral circuits, etc.

The server 20 is a device that manages various information related to the accounting, transaction, and personnel and labor processing of the user, which is the business operator. The server 20 acquires the user's activity information for each predetermined period (e.g., one month) and extracts behavioral information (first behavioral information) indicating behavior normally performed by the user based on the activity information. The server 20 determines, based on the behavioral information, whether the activity information acquired for a certain predetermined period differs from behavior normally performed by the user. Furthermore, the server 20 notifies the user when the behavior differs from behavior normally performed by the user.

The server 20 is a computer connected to the network 80. The server 20 includes a communication IF 22, an input/output IF 23, a memory 25, a storage 26, and a processor 29.

The communication IF 22 is an interface for inputting and outputting signals so that the server 20 can communicate with external devices. The input/output IF 23 functions as an interface with an input device for accepting input operations from the user and an output device for presenting information to the user. The memory 25 is for temporarily storing programs and data processed by the programs, etc., and is a volatile memory such as a DRAM (Dynamic Random Access Memory). The storage 26 is a storage device for saving data, such as a flash memory or a HDD (Hard Disc Drive). The processor 29 is hardware for executing a set of instructions written in a program, and is composed of an arithmetic unit, registers, peripheral circuits, etc.

<1.1 Configuration of terminal device 10>
FIG. 2 is a block diagram showing a functional configuration of the terminal device 10 constituting the service providing system 1 of the first embodiment. As shown in FIG. 2, the terminal device 10 includes a plurality of antennas (antenna 111, antenna 112), wireless communication units (first wireless communication unit 121, second wireless communication unit 122) corresponding to each antenna, an operation reception unit 130 (including a keyboard 131 and a mouse 132), a voice processing unit 140, a microphone 141, a speaker 142, a display 150, a storage unit 160, and a control unit 170. The terminal device 10 also has functions and configurations (e.g., a battery for storing power, a power supply circuit for controlling the supply of power from the battery to each circuit, etc.) that are not particularly shown in FIG. 2. As shown in FIG. 2, each block included in the terminal device 10 is electrically connected by a bus or the like. The terminal device 10 shown in FIG. 2 will be described as a tablet compatible with a mobile communication system, a mobile terminal such as a smartphone, etc., but may be a stationary PC (Personal Computer) or a laptop PC.

The antenna 111 emits the signal emitted by the terminal device 10 as a radio wave. The antenna 111 also receives the radio wave from space and provides the received signal to the first wireless communication unit 121.

The antenna 112 emits the signal emitted by the terminal device 10 as a radio wave. The antenna 112 also receives the radio wave from space and provides the received signal to the second wireless communication unit 122.

The first wireless communication unit 121 performs modulation and demodulation processing and the like for transmitting and receiving signals via the antenna 111 so that the terminal device 10 can communicate with other wireless devices. The second wireless communication unit 122 performs modulation and demodulation processing and the like for transmitting and receiving signals via the antenna 112 so that the terminal device 10 can communicate with other wireless devices. The first wireless communication unit 121 and the second wireless communication unit 122 are communication modules including a tuner, an RSSI (Received Signal Strength Indicator) calculation circuit, a CRC (Cyclic Redundancy Check) calculation circuit, a high-frequency circuit, and the like. The first wireless communication unit 121 and the second wireless communication unit 122 perform modulation and demodulation and frequency conversion of wireless signals transmitted and received by the terminal device 10, and provide the received signals to the control unit 170.

The operation reception unit 130 has a mechanism for receiving input operations from the user. Specifically, the operation reception unit 130 includes a keyboard 131 and a mouse 132. Note that the operation reception unit 130 may be configured as a touch screen that detects the user's contact position on the touch panel, for example, by using a capacitive touch panel.

The keyboard 131 accepts input operations by the user of the terminal device 10. The keyboard 131 is a device for inputting characters, and outputs the input character information to the control unit 170 as an input signal.

The mouse 132 accepts input operations by the user of the terminal device 10. The mouse 132 is a pointing device for selecting an object displayed on the display 150, and outputs position information of the object selected on the screen and information indicating that a button has been pressed as input signals to the control unit 170.

The audio processing unit 140 modulates and demodulates audio signals. The audio processing unit 140 modulates a signal provided by the microphone 141 and provides the modulated signal to the control unit 170. The audio processing unit 140 also provides the audio signal to the speaker 142. The audio processing unit 140 is realized, for example, by a processor for audio processing. The microphone 141 accepts audio input and provides an audio signal corresponding to the audio input to the audio processing unit 140. The speaker 142 converts the audio signal provided by the audio processing unit 140 into audio and outputs the audio to the outside of the terminal device 10.

The display 150 displays data such as images, videos, and text in response to the control of the control unit 170. The display 150 is realized, for example, by an LCD (Liquid Crystal Display) or an organic EL (Electro-Luminescence) display.

The storage unit 160 is composed of a memory 15, such as a flash memory, and a storage unit 16, and stores data and programs used by the terminal device 10. In one aspect, the storage unit 160 stores user information 161.

User information 161 is information about a user who uses the terminal device 10 to perform accounting, transaction, or human resources/labor processing, which are functions of the service providing system 1. User information includes information that identifies the user (user ID), the name or title of the business operator or person in charge, the name of the service being used, etc.

The control unit 170 is, for example, configured by the processor 19, and controls the operation of the terminal device 10 by reading a program stored in the storage unit 160 and executing instructions contained in the program. The control unit 170 performs the functions of an input operation reception unit 171, a transmission/reception unit 172, a notification control unit 173, and a data processing unit 174 by operating according to a program (not shown) that is, for example, an application that is stored in advance in the storage unit 160 of the terminal device 10 and installed.

The input operation reception unit 171 performs processing to receive user input operations on an input device such as the keyboard 131.

The transmission/reception unit 172 performs processing for the terminal device 10 to transmit and receive data to and from external devices such as the server 20 in accordance with a communication protocol.

The notification control unit 173 performs processing to present information to the user. The notification control unit 173 performs processing to display a display image on the display 150, output audio to the speaker 142, etc.

The data processing unit 174 performs calculations on the data received by the terminal device 10 according to a program, and outputs the calculation results to a memory, etc.

<1.2 Functional configuration of server 20>
3 is a diagram showing a functional configuration of the server 20 constituting the service providing system 1 of the embodiment 1. As shown in FIG. 3, the server 20 performs the functions of a communication unit 201, a storage unit 202, and a control unit 203.

The communication unit 201 performs processing for the server 20 to communicate with external devices.

The memory unit 202 is composed of, for example, a memory 25 and a storage 26, and stores data and programs used by the server 20. The memory unit 202 stores an activity database 2021, a user database 2022, etc.

The activity database 2021 is a database for storing activity information indicating user actions in the service providing system 1, which is managed by the service providing system 1. Details will be described later.

The user database 2022 is a database managed by the service providing system 1, and is used to hold various information about users in the service providing system 1. Details will be described later.

The control unit 203 performs the functions shown in various modules, such as a reception control module 2031, a transmission control module 2032, a service information providing module 2033, an input acceptance module 2034, an activity information acquisition module 2035, a behavior information extraction module 2036, an activity information determination module 2037, and a notification module 2038, by the processor 29 of the server 20 performing processing according to a program.

The reception control module 2031 controls the process in which the server 20 receives signals from external devices according to a communication protocol.

The transmission control module 2032 controls the process in which the server 20 transmits signals to external devices according to a communication protocol.

The service information providing module 2033 controls the process of transmitting information on the service provided by the service providing system 1 to the terminal device 10 and presenting it to the user. The service information provided by the service information providing module 2033 is, for example, information for the user to refer to regarding accounting processing, transaction processing, and personnel and labor processing, and information on an input screen for receiving input from the user. Specific examples of accounting processing of service information include planned information on deposits and withdrawals such as accounts receivable and accounts payable related to the user's transactions and purchases, and information on actual deposits and withdrawals related to transactions and purchases. Specific examples of transaction processing of service information include planned information and status information on tasks (such as creating estimates) performed in processes such as quotation, ordering, receiving, delivery, billing, and payment in the user's transactions. Specific examples of personnel and labor processing of service information include attendance information for employees, basic information on salaries (so-called salary tables, etc.), and information necessary for withholding tax and payment of social insurance premiums.

The input reception module 2034 controls the process of receiving input information for performing various processes on the information of the service provided by the service information providing module 2033 by the user operating the terminal device 10. The input information received by the input reception module 2034 is, for example, input information received from the user regarding accounting processing, transaction processing, and personnel and labor processing. Specific examples of input information in accounting processing are, as with service information, planned information on deposits and withdrawals such as accounts receivable and accounts payable related to the user's transactions and purchases, and information on actual deposits and withdrawals related to transactions and purchases. Specific examples of input information in transaction processing are, as with service information, planned information and status information on tasks (such as creating an estimate) performed in processes such as quotation, ordering, receiving, delivery, billing, and payment in the user's transactions. Specific examples of input information in personnel and labor processing are the amount of salary, withholding tax, and social insurance premiums for employees.

The activity information acquisition module 2035 controls the process of acquiring activity information indicating user behavior in the web services provided by the service providing system 1 for each specified period (e.g., one month). The activity information acquired by the activity information acquisition module 2035 is, for example, operation information for selecting a service provided by the service information providing module 2033 (e.g., accounting processing, transaction processing, and human resources and labor processing), information indicating that service information has been referenced, and input information accepted by the input acceptance module 2034.

The activity information acquisition module 2035 may acquire, as activity information, for example, reference information for a web page that performs accounting, transaction, and personnel and labor processing, from an access log indicating that the web page has been accessed, or a tracking log acquired by embedding a tracking code in the HTML file of the web page. The activity information acquisition module 2035 may acquire, as activity information, for example, display information for performing accounting, transaction, and personnel and labor processing, by scraping the web page. The activity information acquisition module 2035 may also acquire, as activity information, for example, input information for performing accounting, transaction, and personnel and labor processing, from information associated with an HTML tag indicating information sent from the web page.

The activity information acquisition module 2035 registers and stores the acquired activity information in the activity database 2021.

The behavior information extraction module 2036 extracts behavior information (first behavior information) indicating behavior normally performed by the user in the Web service provided by the service providing system 1 based on the activity information acquired by the activity information acquisition module 2035, and controls the process of storing the information in memory. The user behavior information acquired by the behavior information extraction module 2036 is, for example, information on behavior normally performed by the user in accounting processing, transaction processing, human resources processing, etc., which is inferred from the activity information. The behavior information extraction module 2036 extracts information including, for example, the date, number of times, or time required for the user's behavior from the activity information.

The information on user behavior extracted by the behavior information extraction module 2036 is, for example, deadline information in accounting processing, deadline information in a transaction processing workflow, and deadline information in human resources and labor processing. Here, deadline information may be a deadline within a specified period from certain activity information (e.g., within five business days after delivery, etc.), a fixed deadline within a specified period (e.g., two business days before the 25th of each month, etc.), or a fixed day within a specified period (e.g., the 25th of each month, etc.).

The behavioral information extraction module 2036 registers and stores the extracted user behavioral information in the user database 2022.

The activity information determination module 2037 controls a process for determining whether or not the activity information acquired by the activity information acquisition module 2035 for a specific period (e.g., one month) differs from the user's usual behavior, based on the information on the user's behavior extracted by the behavior information extraction module 2036 (first behavior information). The activity information determination module 2037 determines, for example, whether the acquired activity information includes the information on the user's behavior extracted by the behavior information extraction module 2036, and whether the behavior was performed by a deadline.

The activity information determination module 2037 specifically determines whether or not a transaction has been processed for journal entry by the due date of accounting processing in the user's behavior information (for example, whether or not there is a deposit or withdrawal for accounts receivable or accounts payable), and determines that the behavior is different from the behavior that would normally be performed if there is no deposit or withdrawal. The activity information determination module 2037 specifically determines whether or not work (such as creating an estimate) has been performed in each process by the due date of the workflow of transaction processing in the user's behavior information (for example, whether or not there is an information update in the status information that an estimate has been created and sent to the trading partner), and determines that the behavior is different from the behavior that would normally be performed if there is no information update. In addition, the activity information determination module 2037 specifically determines whether or not a process such as creating a pay slip has been performed by the due date of personnel and labor processing in the user's behavior information, and determines that the behavior is different from the behavior that would normally be performed if no process has been performed.

The activity information determination module 2037 may make the above determination based on a machine learning model generated from information on the user's behavior extracted from the activity information. This machine learning model may be generated by machine learning performed as a function of the control unit 203, or a machine learning model generated as a result of machine learning performed by another device may be obtained. The machine learning performed to generate the machine learning model may be supervised machine learning using predetermined teacher data, unsupervised machine learning, or deep learning. Furthermore, an aggregation process may be performed in which the evaluation results from the machine learning model are later compared with results based on user input, and the learning results from further machine learning are merged.

When the result of the determination by the activity information determination module 2037 is determined to be different from the user's usual behavior, the notification module 2038 controls the process of notifying the user that the activity information during a specific period of time is different from the user's usual behavior.

The notification module 2038 may perform the above notification by displaying it on the display screen of the service providing system 1, by sending an email to an email address registered as the user's contact information, or by sending a message to various messaging services.

<2 Data Structure>
Fig. 4 is a diagram showing an example of a data structure of an activity database 2021 stored in the server 20 constituting the service providing system 1 of the embodiment 1. Fig. 5 is a diagram showing an example of a data structure of a user database 2022 stored in the server 20 constituting the service providing system 1 of the embodiment 1.

As shown in FIG. 4, each record in the activity database 2021 includes an item "user ID," an item "user name," an item "service used," an item "activity information," etc.

The item "User ID" is information that identifies each user, such as a business operator or a person in charge, who is managed by the service providing system 1.

The item "User name" is the name or title of a user, such as a business operator or person in charge, who is managed by the service providing system 1.

The item "Service Used" is the name of a service that is being used in the service providing system 1 by users such as businesses and personnel who are managed by the service providing system 1. In addition, in the example shown in FIG. 4, "Transaction PF" indicates a transaction platform that provides a service for processing transactions.

The item "activity information" is activity information that indicates the behavior of a user who is managed by the service providing system 1, and specifically includes the items "date", "time", and "activity". In the item "activity information", activity information of the user identified by the item "user ID" is stored, for example, in chronological order.

The "Date" item is the date on which the user performed the action for the activity information.

The "Time" item is the time when the user performed the action described in the activity information.

The "activity" item is information that indicates the content of the activity information by the user. Specifically, it stores operation information for selecting accounting processing, transaction processing, or human resources/labor processing, which are examples of Web services provided by the service providing system 1, information indicating that service information has been referenced, or information indicating the content of input information. For example, as shown in FIG. 4, the "activity" item stores the content of an activity by the user, such as "Create a delivery note for company XX."

The activity information acquisition module 2035 of the server 20 adds records to the "activity information" item in the activity database 2021 as it acquires activity information every specified period (e.g., one month).

As shown in FIG. 5, each record in the user database 2022 includes an item "user ID," an item "user name," an item "services used," an item "user's normal behavior information," etc.

The item "User ID" is information that identifies each user, such as a business operator or a person in charge, who is managed by the service providing system 1, and corresponds to the item "User ID" in the activity database 2021.

The item "user name" is the name or title of a user, such as a business operator or person in charge, who is managed by the service providing system 1, and corresponds to the item "user name" in the activity database 2021.

The item "Service Used" is the name of a service that is being used in the service providing system 1 by a user, such as a business operator or a person in charge, who is managed by the service providing system 1, and corresponds to the item "Service Used" in the activity database 2021.

The item "User's normal behavior information" is information (first behavior information) about behavior that is normally performed by a user who is managed by the service providing system 1, and specifically includes the items "Date", "Next date", and "Behavior information". The item "User's normal behavior information" stores one or more pieces of information about the behavior of a user, linked to the user identified by the item "User ID".

The "Deadline" item is the deadline for an action (process) that is stored as information on an action that the user normally performs. The "Deadline" item stores the specific deadline (condition) for the user's action, such as "within five business days after receiving delivery information," as shown in FIG. 5.

The "Next Date" item is information about the next due date for the next action the user normally takes, based on the conditions in the "Due Date" item.

The "Behavior Information" item is information indicating the content of an action normally performed by a user. Specifically, information on actions normally performed in accounting processing, transaction processing, or human resources and labor processing, which are examples of Web services provided by the service providing system 1, is stored. For example, as shown in FIG. 5, the "Behavior Information" item stores the content of information on an action performed by a user, such as "Create a delivery note for Company XX."

The behavioral information extraction module 2036 of the server 20 adds a record to the "user normal behavior information" field in the user database 2022 as it extracts information about the user's behavior.

<3 Operation>
Hereinafter, the usual behavior information extraction process and the user notification process performed by the service providing system 1 in the first embodiment will be described with reference to FIGS.

Figure 6 is a flowchart showing an example of the flow of normal behavior information extraction processing performed by the service providing system 1 of embodiment 1.

In step S111, the input operation reception unit 171 of the terminal device 10 receives from the user an operation to input a user ID and password for authentication required to use the services of the service providing system 1. The transmission/reception unit 172 transmits the received user ID, password, and user information to the server 20. The transmission/reception unit 172 of the terminal device 10 receives authentication completion information and service screen display information transmitted from the server 20. The notification control unit 173 causes the display 150 to display the received service screen display information.

In step S121, the server 20 accepts the user ID and password via the communication unit 201, verifies that the user ID and password of the user are valid, and performs a predetermined authentication. If they are valid, the server 20 transmits authentication completion information and the service information providing module 2033 of the server 20 transmits display information of the service screen to the terminal device 10 via the communication unit 201.

In step S112, the input operation reception unit 171 of the terminal device 10 receives inputs, such as inputs to select accounting processing, transaction processing, or human resources/labor processing, which are examples of this embodiment, and inputs to select target information for each process (transaction information, employee information, etc.), through user operations on the service screen displayed on the display 150. The transmission/reception unit 172 transmits the input information to the server 20. The transmission/reception unit 172 of the terminal device 10 receives display information of the service content (target processing, target information) transmitted from the server 20. The notification control unit 173 causes the display information of the received service content to be displayed on the display 150.

In step S122, the input reception module 2034 of the server 20 receives the input for selecting a process, the target information for each process, etc., sent from the terminal device 10 via the communication unit 201. The service information provision module 2033 transmits display information for the service content (target process, target information) based on the received input for selecting a process, the target information for each process, etc., to the terminal device 10 via the communication unit 201.

In step S123, the activity information acquisition module 2035 of the server 20 acquires activity information indicating user behavior in the web services provided by the service providing system 1 for each predetermined period (e.g., one month). In step S123, for example, operation information for selecting the service (e.g., accounting processing, transaction processing, and human resources and labor processing) accepted in step S122, information indicating that the service information has been referenced, and input information are acquired.

In addition, in step S123, the activity information acquisition module 2035 of the server 20 registers and stores the acquired activity information in the activity database 2021.

For example, in step S123, as in the example stored in the activity database 2021 shown in FIG. 4, the user's activity information is obtained along with the date and time of the activity information, and the date of the activity information is stored in the "Date" item, the time of the activity information is stored in the "Time" item, and information indicating the content of the activity information is stored in the "Activity" item.

In step S124, the behavioral information extraction module 2036 of the server 20 extracts behavioral information (first behavioral information) indicating behavior typically performed by the user in the Web service provided by the service providing system 1 based on the activity information acquired in step S123. In step S124, for example, information on behavior typically performed by the user in accounting processing, transaction processing, human resources processing, etc., which is inferred from the activity information, is extracted.

In addition, in step S124, the behavioral information extraction module 2036 of the server 20 registers and stores the extracted user behavioral information in the user database 2022.

For example, in step S124, as in the example stored in the user database 2022 shown in FIG. 5, information on the user's behavior is extracted along with the due date and next date of the behavior information, and the due date of the behavior information is stored in the item "Due date", the next date of the behavior information is stored in the item "Next date", and information indicating the content of the behavior information is stored in the item "Behavior information".

A specific example of step S124 is described below. As shown in FIG. 4, the item "User ID" of the activity database 2021 is "#0102", and the item "Date" is "2022/7/21" or "2022/8/23", which is two business days before the payday (assuming the payday is the 25th of each month), and the user issues a pay slip as shown in the item "Activity". From this information, the behavioral information extraction module 2036 makes an inference and stores "2 business days before the 25th of each month" in the item "Due date" as shown in FIG. 5, and stores "Company pay slip issued" in the item "Behavioral information" by this due date, thereby storing information that the user "#0102" will issue a pay slip.

As described above, the service providing system 1 acquires the user's activity information for each predetermined period (e.g., one month) and extracts behavioral information (first behavioral information) indicating the user's usual behavior based on the activity information. This information is used to determine whether the activity information acquired for a certain predetermined period (e.g., one month) of the user differs from the user's usual behavior.

Figure 7 is a flowchart showing an example of the flow of user notification processing by the service providing system 1 of embodiment 1.

In step S221, the activity information determination module 2037 of the server 20 determines, based on the user behavior information (first behavior information) extracted in step S124, whether or not the activity information acquired for one predetermined period (e.g., one month) in step S123 differs from the behavior normally performed by the user.

For example, in step S221, it is determined whether the activity information acquired for a specified period (e.g., one month) includes information on the user's behavior registered in the user database 2022 and whether the behavior was performed by a deadline, and if there is no information on the behavior, it is determined that the behavior is different from the behavior normally performed.

In step S222, if the result of the judgment in step S221 is that the behavior is different from the user's usual behavior, the notification module 2038 of the server 20 notifies the user that the activity information for one predetermined period is different from the user's usual behavior. The notification module 2038 transmits the notification information to the terminal device 10 via the communication unit 201.

In step S212, the transmission/reception unit 172 of the terminal device 10 receives the notification information transmitted from the server 20. The notification control unit 173 displays the received notification information on the display 150.

As described above, the service providing system 1 determines whether the activity information acquired for one specified period (e.g., one month) differs from the user's usual behavior based on the extracted user behavior information (first behavior information). If the determination result is different, the user is notified that the activity information for one specified period differs from the user's usual behavior. For example, if a process that would be performed by a certain date in a normal month has not been performed by that date in the current month, a notification to that effect is given. This makes it possible to know that the user has not performed the usual process and take the necessary action.

<4 Screen example>
An example of a screen for user notification by the service providing system 1 will be described below with reference to FIG.

Figure 8 is a diagram showing an example of a user notification screen displayed on the terminal device 10. The example screen in Figure 8 shows an example of a screen in which the user has been notified by the notification module 2038 of the server 20, due to an operation of the terminal device 10 by the user, that activity information for a specific period of time differs from the user's usual behavior. This corresponds to step S212 in Figure 7.

As shown in FIG. 8, the display 150 of the terminal device 10 displays a message display field 1031a notifying the user that the activity information is different from the user's usual actions, specifically that the processing has not been completed by the deadline (unprocessed), a transaction summary display field 1031b showing the subject of the message, and a transaction details display field 1031c.

In the message display field 1031a, for example, when the "User ID" item in the user database 2022 shown in FIG. 5 is "#0101" and the "Due Date" item is stored as "Within 5 business days after the delivery completion information is obtained," an example of a notification that appears when an invoice has not been created within 5 business days is displayed as "The invoice has not been created for the following transaction!" This allows the user to know that they have not performed the process that they would normally perform, and to take the necessary action.

<Summary>
As described above, according to the present embodiment, the activity information of the user is acquired for each predetermined period (e.g., one month), and the information of the behavior (first behavior information) indicating the behavior that the user usually performs is extracted based on the activity information. Then, based on the extracted information of the user's behavior (first behavior information), it is determined whether the activity information acquired for one predetermined period (e.g., one month) is different from the behavior that the user usually performs. If the determination result is different, the user is notified that the activity information for one predetermined period is different from the behavior that the user usually performs. Therefore, it is possible to know that the user is not performing the processing that he or she usually performs and take the necessary action. This makes it possible to know and prevent the user's work omissions and the omission of actions (from business partners, etc.).

Although the disclosed embodiments have been described above, they can be embodied in various other forms and can be implemented with various omissions, substitutions, and modifications. These embodiments and variations, as well as omissions, substitutions, and modifications, are included in the technical scope of the claims and their equivalents.

<Additional Notes>
The matters described in the above embodiments will be supplemented below.

(Note 1) A program for providing a web service to a user who is a business operator when executed by a computer having a processor 29 and a memory 25, the program causes the processor 29 to execute the following steps: acquire activity information indicating user behavior in the web service for each predetermined period (S123); extract first behavior information indicating behavior typically performed by the user in the web service based on the activity information and store the information in the memory 25 (S124); determine based on the first behavior information whether the activity information acquired for one predetermined period is different from behavior typically performed by the user (S221); and, if the determination result is different from behavior typically performed by the user, notify the user that the activity information for one predetermined period is different from behavior typically performed by the user (S222).

(Appendix 2) The web service is an accounting service that provides a service for a user to perform accounting, and in the step of extracting first behavioral information, information on a deadline in the accounting process is extracted as the first behavioral information and stored in memory, and in the step of notifying the user, if the user does not perform a specified accounting process as activity information by the deadline in the accounting process, the program described in (Appendix 1).

(Appendix 3) The web service is an accounting service that provides a service for a user to perform personnel and labor processing, and in the step of extracting first behavioral information, information on a deadline in personnel and labor processing is extracted as the first behavioral information and stored in memory, and in the step of notifying the user, if the user does not perform a specified personnel and labor processing as activity information by the deadline in the personnel and labor processing, the program described in (Appendix 1) is notified.

(Appendix 4) The web service is an accounting service that provides a service for managing workflows used by a user in transactions, and in the step of extracting first behavior information, information on a deadline in the workflow is extracted as the first behavior information and stored in memory, and in the step of notifying the user, if the user does not perform a specified process as activity information in the workflow by the deadline, the program described in (Appendix 1) is notified.

(Appendix 5) A program described in any one of (Appendix 1) to (Appendix 4), in which, in the step of extracting first behavior information, information including the date, number of times, or time required for a user's behavior is extracted from the activity information, and the extracted information is stored in memory 25 in association with the first behavior information.

(Appendix 6) The program described in (Appendix 5), in which in the step of determining the activity information, the determination is made based on a machine learning model generated from the activity information.

(Supplementary Note 7) An information processing device that includes a control unit 203 and a storage unit 202 and provides a web service to a user who is a business operator, in which the control unit 203 executes the following steps: acquiring activity information indicating user behavior in the web service for each predetermined period (S123); extracting first behavior information indicating behavior typically performed by the user in the web service based on the activity information and storing the information in the memory 25 (S124); determining based on the first behavior information whether the activity information acquired for one predetermined period is different from behavior typically performed by the user (S221); and, if the determination result is different from behavior typically performed by the user, notifying the user that the activity information for one predetermined period is different from behavior typically performed by the user (S222).

(Appendix 8) A method for providing a web service to a user who is a business operator, executed by a computer having a processor 29 and a memory 25, the method includes the steps of: acquiring activity information indicating user behavior in the web service for each predetermined period (S123); extracting first behavior information indicating behavior typically performed by the user in the web service based on the activity information and storing the information in the memory 25 (S124); determining based on the first behavior information whether the activity information acquired for one predetermined period is different from behavior typically performed by the user (S221); and, if the determination result is different from behavior typically performed by the user, notifying the user that the activity information for one predetermined period is different from behavior typically performed by the user (S222).

1: Service providing system 10: Terminal device 10A: Terminal device 10B: Terminal device 13: Input device 14: Output device 15: Memory 16: Storage unit 19: Processor 20: Server 25: Memory 26: Storage 29: Processor 80: Network 81: Wireless base station 82: Wireless LAN router 111: Antenna 112: Antenna 121: First wireless communication unit 122: Second wireless communication unit 130: Operation reception unit 131: Keyboard 132: Mouse 140: Audio processing unit 141: Microphone 142: Speaker 150: Display 160: Storage unit 161: User information 170: Control unit 171: Input operation reception unit 172: Transmission/reception unit 173: Notification control unit 174: Data processing unit 201: Communication unit 202: Storage unit 203: Control unit 2021 : Activity database 2022 : User database 2031 : Reception control module 2032 : Transmission control module 2033 : Service information providing module 2034 : Input reception module 2035 : Activity information acquisition module 2036 : Behavior information extraction module 2037 : Activity information determination module 2038 : Notification module

Claims (7)

A program for providing a web service to a user who is a business operator, the program being executed by a computer having a processor and a memory,
The program causes the processor to:
Acquiring activity information indicating the user's operational behavior in the Web service at every predetermined period by one or more processes of acquiring information from an access log to the Web service, acquiring information from a tracking log to the Web service, performing a scraping process on the Web service, and acquiring information from an HTML tag indicating transmission information from the Web service;
extracting first behavior information indicating an operation behavior usually performed by the user in the Web service based on the activity information, and storing the first behavior information in the memory;
determining whether or not the activity information acquired for one of the predetermined periods includes an operation behavior typically performed by the user in the Web service , the operation behavior being extracted as the first behavior information , based on the first behavior information;
If the result of the determination does not include the operational behavior normally performed by the user, the program executes a step of notifying the user that the activity information during one of the specified periods is different from the operational behavior normally performed by the user. the web service is an accounting service that provides a service for the user to carry out accounting;
In the step of extracting the first behavior information, information on a due date in the accounting process is extracted as the first behavior information and stored in the memory;
2. The program according to claim 1, wherein in the step of notifying the user, if the user does not perform a predetermined accounting process as the activity information by the due date in the accounting process, the user is notified. the web service is an accounting service that provides a service for the user to carry out personnel and labor processing,
In the step of extracting the first behavioral information, information on a deadline in the personnel and labor management process is extracted as the first behavioral information and stored in the memory;
2. The program according to claim 1, wherein in the step of notifying the user, if the user does not perform a specified personnel/labor processing as the activity information by the due date in the personnel/labor processing, the user is notified. the web service is an accounting service that provides a service for managing a workflow used by the user in a transaction;
In the step of extracting the first behavior information, information on a deadline in the workflow is extracted as the first behavior information and stored in the memory;
2. The program according to claim 1, wherein in the step of notifying the user, if the user does not perform a predetermined process as the activity information in the workflow by the due date, the user is notified. The program according to any one of claims 1 to 4, wherein in the step of extracting the first behavior information, information including a date, a number of times, or a time required for the operation behavior of the user is extracted from the activity information, and the extracted information is stored in the memory in association with the first behavior information. An information processing device that provides a web service to a user who is a business operator, the information processing device comprising: a control unit; and a storage unit.
The control unit is
Acquiring activity information indicating the user's operational behavior in the Web service at every predetermined period by one or more processes of acquiring information from an access log to the Web service, acquiring information from a tracking log to the Web service, performing a scraping process on the Web service, and acquiring information from an HTML tag indicating transmission information from the Web service;
extracting first behavior information indicating an operation behavior normally performed by the user in the Web service based on the activity information, and storing the first behavior information in the storage unit;
determining whether or not the activity information acquired for one of the predetermined periods includes an operation behavior typically performed by the user in the Web service , the operation behavior being extracted as the first behavior information , based on the first behavior information;
If the result of the determination does not include the operation behavior normally performed by the user, the information processing device executes a step of notifying the user that the activity information during one of the specified periods is different from the operation behavior normally performed by the user. A method for providing a web service to a user who is a business entity, the method being executed by a computer having a processor and a memory, the method comprising:
The method further comprises the processor:
Acquiring activity information indicating the user's operational behavior in the Web service at every predetermined period by one or more processes of acquiring information from an access log to the Web service, acquiring information from a tracking log to the Web service, performing a scraping process on the Web service, and acquiring information from an HTML tag indicating transmission information from the Web service;
extracting first behavior information indicating an operation behavior usually performed by the user in the Web service based on the activity information, and storing the first behavior information in the memory;
determining whether or not the activity information acquired for one of the predetermined periods includes an operation behavior typically performed by the user in the Web service , the operation behavior being extracted as the first behavior information , based on the first behavior information;
If the result of the determination does not include the operation behavior normally performed by the user, the method executes a step of notifying the user that the activity information during one of the specified periods is different from the operation behavior normally performed by the user.