JP7675413B2 - Remote ordering system - Google Patents

Description

Patent Law Article 30, Paragraph 2 Application 1. Publication date: July 15, 2021, Place of publication (use): Mizuno Co., Ltd. MIZUNO TOKYO (3-1 Kanda Ogawacho, Chiyoda-ku, Tokyo) 2. Publication date: July 15, 2021, Place of publication (use): Mizuno Co., Ltd. MIZUNO OSAKA CHAYAMACHI (13-5 Chayamachi, Kita-ku, Osaka City, Osaka Prefecture)

This is about the technology to sell original goods in physical stores without inventory.

In recent years, with the development of communication network environments such as the Internet and Wi-Fi, and the technological level of user interfaces improving, electronic commerce, which allows consumers to shop conveniently from the comfort of their own homes, has expanded rapidly among ordinary consumers.

On the other hand, as e-commerce expands, brick-and-mortar stores located in downtown areas will lose their traditional revenue opportunities, and so will need to provide customers with unique added value (that only brick-and-mortar stores can provide) and develop new revenue opportunities.

One solution to this problem is to sell highly original products in physical stores. However, if products are prepared in advance based on predicted customer needs, there is a risk that the products will remain unsold, meaning that the physical store will be exposed to inventory risk.

In view of the above problems, the present invention aims to provide a remote ordering system that creates an environment in which physical stores can sell highly original products without incurring inventory risks.

One embodiment of the remote ordering system disclosed includes a first store terminal operated at a brick-and-mortar store by a customer visiting the brick-and-mortar store, a second store terminal operated by an employee of the brick-and-mortar store, a manufacturer terminal operated by a manufacturer who produces the product ordered by the customer, and a first storage means connected to the first store terminal, the second store terminal, and the manufacturer terminal, which stores the product, the design to be formed on the product, and the position of the design on the product, a second storage means which stores the number of products in stock before completion, and order product information that specifies the product, the design, and the position of the product ordered by the customer, contact information for the customer, receipt type information indicating whether the product will be received at the brick-and-mortar store, and payment status for the product price. and a third storage means for storing, in association with each other, payment identification information relating to the design of the product and production progress information indicating the progress of the production process of the product, the first store terminal displays, on a display device of the first store terminal, a product image in which one of the designs is applied to one of the arrangement positions of one of the products based on an operation of the customer, and the first store terminal has an order receiving means for receiving the order identification information, the ordered product information, the contact information, the receipt form information and the payment identification information which are numbered according to the order of the customer, and an order notification means for notifying the server device of the information received by the order receiving means based on an approval operation by the employee, and the server device receives the information notified by the order notification means. an order information setting means for storing information indicating "order received" in the third storage means and storing information indicating "order received" as the production progress information; and a pre-completion inventory management means for decrementing the number of pre-completion products in stock for the products included in the information notified by the order notification means, wherein the manufacturer terminal displays, based on an operation by the manufacturer, an image of the product associated with one of the order identification information, the design, and the arrangement position, ordered by the customer, on a display device of the manufacturer terminal, and an image forming means for forming an image of the design associated with the one of the order identification information at the arrangement position associated with the one of the order identification information of the product associated with the one of the order identification information, which is installed in an image forming device. , after the processing by the image forming means is completed, an order information changing means changes the production progress information associated with the one order identification information to information indicating "made", and a delivery slip creating means creates a delivery slip with the address of the physical store written on it if the receipt mode information stores that the product will be received at the physical store, and creates a delivery slip with the customer's contact information written on it if the receipt mode information stores that the product will not be received at the physical store, and the second store terminal has an order information viewing means that extracts information stored in association with one of the order identification information or one of the payment identification information from the third storage means based on the operation of the employee, and displays the extracted information in a list on the display device of the second store terminal.

The remote ordering system disclosed here creates an environment where brick-and-mortar stores can sell highly original products without incurring inventory risks.

1 is a diagram showing an overview of a remote ordering system according to an embodiment of the present invention. FIG. 2 is a functional block diagram of the remote ordering system according to the present embodiment. FIG. 4 is a diagram illustrating an example of a first storage unit according to the present embodiment. FIG. 2 is a diagram showing an example of a product according to the present embodiment. FIG. 2 is a diagram showing an example of a product according to the present embodiment. FIG. 2 is a diagram showing an example of a product according to the present embodiment. FIG. 4 is a diagram illustrating an example of a second storage unit according to the present embodiment. FIG. 11 is a diagram illustrating an example of a third storage unit according to the present embodiment. FIG. 11 is a diagram illustrating an example of a third storage unit according to the present embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a first store terminal according to the present embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a second store terminal according to the present embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a producer terminal according to the present embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a server device according to the present embodiment. 10 is a flowchart showing a flow of an example of processing by the remote ordering system according to the present embodiment.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS With reference to the drawings, an embodiment of the present invention will be described.
(Operation principle of the remote ordering system according to the present embodiment)

The operating principle of the remote ordering system (hereinafter simply referred to as "this system") 100 according to this embodiment will be explained using Figures 1 to 9. Figure 1 is a diagram showing the connections of this system 100.

As shown in FIG. 1, the system 100 has a first store terminal 110, a second store terminal 120, a producer terminal 130, and a server device 140, and each terminal/device 110, 120, 130, 140 is connected by a communication network 460. The first store terminal 110 is a terminal operated at the physical store 310 by a customer 320 visiting the physical store 310, and is, for example, a tablet computer. The second store terminal 120 is a terminal operated by an employee 330 of the physical store 310, and is, for example, a tablet computer.

The producer terminal 130 is a terminal operated by the producer 380 who produces the product 340 ordered by the customer 320, and is, for example, a tablet, desktop, or notebook computer. The server device 140 is a computer equipped with the functions described below.

The communication network 460 is, for example, a communication network such as the Internet or Wi-Fi, and may be either wired or wireless. The physical store 310 is assumed to be a store that has customer contact points in the real world, and is not assumed to be a virtual store that has customer contact points on the Internet. In addition, the products 340 handled are not particularly limited.

Figure 2 is a functional block diagram of the system 100. As shown in Figure 2, the first store terminal 110 has an order receiving means 180 and an order notification means 190, and the second store terminal 120 has an order information viewing means 250. The manufacturer terminal 130 has an image forming means 220, an order information changing means 230, and a delivery slip creating means 240, and the server device 140 has a first storage means 150, a second storage means 160, a third storage means 170, an order information setting means 200, and a pre-completion inventory management means 210.

The first storage means 150 stores the product 340 ordered by the customer 320, the design 350 to be formed on the product 340, and the position 360 of the design 340 on the product 340. As shown in Figures 3 to 6, the type of product 340 is not particularly limited, and may be, for example, a T-shirt, a tote bag, or a mask. In addition, the product 340 may be represented (specified) including the characteristics and attributes of each product, such as a white T-shirt, a red T-shirt, a small size T-shirt, and a medium size white T-shirt.

As shown in FIG. 3, design 350 is not particularly limited in content, and may include one or more designs, such as design 1, design 2, and design 3. As shown in FIGS. 4 to 6, designs 1, 2, and 3 are, for example, a "shuriken design," "ninja writing," "a ninja picture," "a soccer ball picture," and "a tennis racket and ball picture."

As shown in FIG. 3, the position 360 is information indicating a position within the product 340, such as "top left of (product 340)", "top right of (product 340)", "left center of (product 340)", or "right center of (product 340)". As shown in FIG. 4, for example, the position 360 for the "shuriken design" 340 is "top left of (product 340)", the position 360 for the "ninja lettering" 340 is "right center of (product 340)", and the position 360 for the "ninja picture" 340 is "left center of (product 340)".

As shown in Figures 5 and 6, for example, the position 360 for a "picture of a soccer ball" 340 is the "center of (product 340)," and the position 360 for a "picture of a tennis racket and ball" 340 is the "left side of (product 340)." As shown in Figures 4 to 6, the possible contents of the position 360 are limited by the product 340; for example, "top left," "top right," "center left," and "center right" are set for a T-shirt 340, "center" is set for a tote bag 340, and "left side" and "right side" are set for a mask 340.

The second storage means 160 stores the number of unfinished products 340 in stock 370. Unfinished products 340 are products that have not yet been processed by the image forming means 220, which will be described later. As shown in FIG. 7, the second storage means 160 stores the number of unfinished products 340 in stock for each product 340: "white T-shirt", "red T-shirt", ..., "white tote bag", "beige tote bag", ..., and for each size: "Small", "Medium", "Large". In this system 100, products 340 are manufactured after receiving an order from a customer 320, so there is no inventory of finished products, and therefore no inventory risk occurs.

The third storage means 170 stores, for each order identification information 390 that identifies an order from a customer 320, order product information 400 that specifies the product 340, design 350, and placement location 360 ordered by the customer 320, contact information 410 for the customer 320, receipt method information 420 indicating whether the product 340 will be received at the physical store 310, payment identification information 430 regarding the payment status of the product price, and production progress information 440 indicating the progress of the production process of the product 340 in association with each other.

Figures 8 and 9 are diagrams showing an example of information stored in the third storage means 170. As shown in Figures 8 and 9, the order identification information 390 is not limited in content, and may be information such as "xxxxxx" or "yyyyyy."

8, the ordered product information 400 is information associating, for example, a product 340: "white T-shirt" with design 350/location 360: "design 1/top left,""no design/top right,""design 2/center left," and "design 3/center right." Also, as shown in FIG 9, the ordered product information 400 is information associating, for example, a product 340: "white tote bag" with design 350/location 360: "design 1/center."
As shown in FIGS. 8 and 9, the contact information 410 is information regarding the address of the customer 320, such as "5-10-1 Shinjuku, Shinjuku-ku, Tokyo."

In the remote ordering process realized by the system 100, the customer 320 can select the method of receiving the purchased (ordered) product 340, either at the physical store 310 where the product 340 was purchased, or by mail or delivery to the customer's home or other location. As shown in Figures 8 and 9, the receiving method information 420 stores, for example, the information "store" if the product 340 is to be received at the physical store 310 where the product 340 was purchased, and stores the information "home" if the customer wishes to have the product 340 delivered to the customer's home by mail.

The payment identification information 430 is information that can be used as a search key when searching for details of a transaction with the customer 320 due to a subsequent inquiry from the customer 320 or for some other reason, and is information such as a receipt number. As shown in Figures 8 and 9, the payment identification information 430 is information such as "111111" or "222222".

The production progress information 440 is information that indicates the progress status of the remote ordering process provided by the system 100. As shown in Figures 8 and 9, the production progress information 440 is information such as "Order received," "Produced," and "Delivered," for example.

The order receiving means 180 displays a product image of a product 340 with a design 350 applied to a position 360 on the display device 570 of the first store terminal 110 based on the operation of the customer 320. The order receiving means 180 provides the customer 320 with a simulation function of the product 340 that is a candidate for purchase as a GUI (Graphical User Interface).

As shown in FIG. 4, the order receiving means 180 causes the display device 570 to display product images identified by, for example, product 340: T-shirt, design 350: picture of a shuriken, position 360: top left, design 350: ninja character, position 360: center right, and design 350: picture of a ninja, position 360: center left.

As shown in FIG. 5, the order receiving means 180 causes the display device 570 to display, for example, a product image specified as product 340: tote bag, design 350: picture of a soccer ball, and placement position 360: center. As shown in FIG. 6, the order receiving means 180 causes the display device 570 to display, for example, a product image specified as product 340: mask, design 350: tennis racket and ball, and placement position 360: left side.

The order receiving means 180 also receives order identification information 390, ordered product information 400, contact information 410, receipt method information 420, and payment identification information 430, which are numbered according to the order of the customer 320. The order receiving means 180 allows the physical store 310 to sell highly original products 340.

As shown in FIG. 8, the order receiving means 180 accepts, in association with each other, the following information: order identification information 390: xxxxxx; order product information 400: product 340: "white T-shirt", design 350/position 360: "design 1 top left", "no design top right", "design 2 center left", "design 3 center right", contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo; receipt method information 420: store; payment identification information 430: 111111.

As shown in FIG. 9, the order receiving means 180 accepts, in association with each other, the following information: order identification information 390: yyyyyy, ordered product information 400: product 340: "white tote bag", design 350/location 360: "design 1/center", contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo, receipt method information 420: home, payment identification information 430: 222222.

The order notification means 190 notifies the server device 140 of the information 390, 400, 410, 420, 430 received by the order receiving means 180 based on the approval operation by the employee 330. The processing by the order notification means 190 is executed after the employee 330 confirms that the customer 320 has completed payment, so as not to create inventory risk.

The order information setting means 200 stores the information 390, 400, 410, 420, 430 notified by the order notification means 190 in the third storage means 170, and also stores information indicating "order received" as production progress information 440.

The pre-completion inventory management means 210 reduces the pre-completion inventory quantity 370 of the pre-completion products stored in the second storage means 160 based on the information of the products 340 notified by the order notification means 190. This is to ensure proper inventory management of the pre-completion products (work in progress).

As shown in FIG. 7, for example, when the order notification means 190 notifies the customer 320 of product 340: one medium-sized white T-shirt (ordered by the customer 320), the pre-completion inventory management means 210 changes (a) the number of medium-sized white T-shirts in stock, which is 10 (pieces), to (b) the number of medium-sized white T-shirts in stock, which is 9 (pieces).

Based on the operation of the producer 380, the image forming means 220 displays on the display device 770 of the producer terminal 130 an image of the product ordered by the customer 320, which is identified by the product 340, design 350, and placement position 360 associated with one order identification information 390. This is to allow the producer 380 to check the production work.

As shown in FIG. 8, the image forming means 220 displays, for example, on the display device 770, a product image identified by the order product information 400: product 340: "white T-shirt", design 350/position 360: "design 1, top left", "no design, top right", "design 2, left center", and "design 3, right center" associated with the order identification information 390: xxxxxx.

The image forming means 220 forms an image of the design 350 associated with one order identification information 390 at the placement position 360 associated with one order identification information 390 of the product 340 associated with one order identification information 390 installed on the image forming device 450 based on the operation of the producer 380. The production work is performed by the producer 380 using the image forming device 450. The image forming means 220 makes it possible to produce highly original products 340 for sale in the physical store 310.

After the image forming unit 220 has completed processing, the order information change unit 230 changes the production progress information 440 associated with one order identification information 390 to information indicating "production completed." This is to correctly inform the relevant parties 330, 380 of the progress of the production work.

The delivery slip creation means 240 creates a delivery slip containing the address of the physical store 310 when the receipt mode information 420 associated with the order identification information 390 of the product 340 processed by the image formation means 220 stores "pick up at physical store". The delivery slip creation means 240 creates a delivery slip containing the contact information 410 of the customer 310 when the receipt mode information 420 associated with the order identification information 390 of the product 340 processed by the image formation means 220 stores "not pick up at physical store 310". The product 340 produced by the image formation means 220 is delivered by mail with the delivery slip created by the delivery slip creation means 240 attached.

Based on the operation of the employee 330, the order information viewing means 250 extracts information (390,) 400, 410, 420, (430,) 440 stored in association with one order identification information 390 or one payment identification information 430 from the third storage means 170, and displays the extracted information (390,) 400, 410, 420, (430,) 440 in a list on the display device 670 of the second store terminal 120. In the event of a subsequent inquiry from the customer 320 or for any other reason, the details of the transaction with the customer 320 can be confirmed.

Based on the above-described operating principle, the present system 100 creates an environment in which the physical store 310 can sell highly original products 340 without incurring inventory risk.
(Hardware configuration of the remote ordering system according to the present embodiment)
(1) Example of Hardware Configuration of First Store Terminal 110

An example of the hardware configuration of the first store terminal 110 will be described using FIG. 10. FIG. 10 is a diagram showing an example of the hardware configuration of the first store terminal 110. As shown in FIG. 10, the first store terminal 110 has a CPU (Central Processing Unit) 510, a ROM (Read-Only Memory) 520, a RAM (Random Access Memory) 530, an auxiliary storage device 540, a communication I/F 550, an input device 560, an output device (display device) 570, and a recording medium I/F 580.

The CPU 510 is a device that executes programs stored in the ROM 520, performs calculations on data that has been expanded (loaded) into the RAM 530 in accordance with the instructions of the programs, and controls the entire first store terminal 110. The ROM 520 stores the programs and data that the CPU 510 executes. When the CPU 510 executes a program stored in the ROM 520, the programs and data to be executed are expanded (loaded) into the RAM 530, and the calculation data is temporarily held therein during calculation.

The auxiliary storage device 540 is a device that stores the basic software, such as the OS (Operating System) and the application programs related to this embodiment, together with related data, and is, for example, a HDD (Hard Disk Drive) or flash memory.

The communication I/F 550 is an interface that connects to a communication network 460 such as a wired or wireless LAN (Local Area Network) or the Internet, and transmits and receives data to and from other devices 140 that provide communication functions.

The input device 560 is a device such as a keyboard or a touch panel for inputting data to the first store terminal 110. The output device 570 is a device configured with an LCD (Liquid Crystal Display) or the like, and functions as a user interface when the user uses the functions of the first store terminal 110 or when performing various settings.
The recording medium I/F 580 is an interface for transmitting and receiving data to and from a recording medium 590 such as a CD-ROM, a DVD-ROM, or a USB memory.

Each of the means of the first store terminal 110 may be realized by the CPU 510 executing a program corresponding to each of the means stored in the ROM 520 or the auxiliary storage device 540. Each of the means of the first store terminal 110 may be realized by implementing the processing related to each of the means as hardware. Also, the first store terminal 110 may be caused to execute the program by reading the program according to the present invention from an external server device via the communication I/F 550, or by reading the program according to the present invention from the recording medium 590 via the recording medium I/F 580.
(2) Example of Hardware Configuration of the Second Store Terminal 120

An example of the hardware configuration of the second store terminal 120 will be described using FIG. 11. FIG. 11 is a diagram showing an example of the hardware configuration of the second store terminal 120. As shown in FIG. 11, the second store terminal 120 has a CPU 610, a ROM 620, a RAM 630, an auxiliary storage device 640, a communication I/F 650, an input device 660, an output device (display device) 670, and a recording medium I/F 680.

The CPU 610 is a device that executes programs stored in the ROM 620, performs calculations on data that has been expanded (loaded) into the RAM 630 in accordance with the instructions of the programs, and controls the entire second store terminal 120. The ROM 620 stores the programs and data that the CPU 610 executes. When the CPU 610 executes a program stored in the ROM 620, the programs and data to be executed are expanded (loaded) into the RAM 630, and the calculation data is temporarily held therein during calculation.

The auxiliary storage device 640 is a device that stores the OS, which is the basic software, the application programs related to this embodiment, and other related data, and is, for example, a HDD or flash memory.

The communication I/F 650 is an interface that connects to a communication network 460 such as a wired or wireless LAN or the Internet, and transmits and receives data with other devices 140 that provide communication functions.

The input device 660 is a device such as a keyboard or a touch panel for inputting data to the second store terminal 120. The display device 670 is a device configured with an LCD or the like, and functions as a user interface when the user uses the functions of the second store terminal 120 or when performing various settings.
The recording medium I/F 680 is an interface for transmitting and receiving data to and from a recording medium 690 such as a CD-ROM, a DVD-ROM, or a USB memory.

Each of the means of the second store terminal 120 may be realized by the CPU 610 executing a program corresponding to each of the means stored in the ROM 620 or the auxiliary storage device 640. Each of the means of the second store terminal 120 may be realized by implementing the processing related to each of the means as hardware. Also, the second store terminal 120 may be caused to execute the program by reading the program according to the present invention from an external server device via the communication I/F 650, or by reading the program according to the present invention from the recording medium 690 via the recording medium I/F 680.
(3) Example of Hardware Configuration of Producer Terminal 130

An example of the hardware configuration of the producer terminal 130 will be described with reference to FIG. 12. FIG. 12 is a diagram showing an example of the hardware configuration of the producer terminal 130. As shown in FIG. 12, the producer terminal 130 has a CPU 710, a ROM 720, a RAM 730, an auxiliary storage device 740, a communication I/F 750, an input device 760, an output device (display device) 770, and a recording medium I/F 780.

The CPU 710 is a device that executes the programs stored in the ROM 720, performs calculations on data that has been expanded (loaded) into the RAM 730 in accordance with the instructions of the programs, and controls the entire producer terminal 130. The ROM 720 stores the programs and data that the CPU 710 executes. When the CPU 710 executes a program stored in the ROM 720, the programs and data to be executed are expanded (loaded) into the RAM 730, and the calculation data is temporarily held therein during calculation.

The auxiliary storage device 740 is a device that stores the OS, which is the basic software, the application programs related to this embodiment, and other related data, and is, for example, a HDD or flash memory.

The communication I/F 750 is an interface that connects to a communication network 460 such as a wired or wireless LAN or the Internet, and transmits and receives data with other devices 140 that provide communication functions.

The input device 760 is a device such as a keyboard or a touch panel for inputting data to the producer terminal 130. The output device 770 is a device constituted by an LCD or the like, and functions as a user interface when the user uses the functions of the producer terminal 130 or when various settings are made.
The recording medium I/F 780 is an interface for transmitting and receiving data to and from a recording medium 790 such as a CD-ROM, a DVD-ROM, or a USB memory.

Each of the means of the producer terminal 130 may be realized by the CPU 710 executing a program corresponding to each of the means stored in the ROM 720 or the auxiliary storage device 740. Also, each of the means of the producer terminal 130 may be realized by the processing related to each of the means being implemented as hardware. Also, the program according to the present invention may be read from an external server device via the communication I/F 750, or read from the recording medium 790 via the recording medium I/F 780, and the program may be executed by the producer terminal 130.
(4) Example of Hardware Configuration of Server Device 140

An example of the hardware configuration of server device 140 will be described with reference to FIG. 13. FIG. 13 is a diagram showing an example of the hardware configuration of server device 140. As shown in FIG. 13, server device 140 has a CPU 810, a ROM 820, a RAM 830, an auxiliary storage device 840, a communication I/F 850, an input device 860, an output device (display device) 870, and a recording medium I/F 880.

The CPU 810 is a device that executes programs stored in the ROM 820, performs calculations on data that has been expanded (loaded) into the RAM 830 in accordance with the instructions of the programs, and controls the entire server device 140. The ROM 820 stores the programs and data that the CPU 810 executes. When the CPU 810 executes a program stored in the ROM 820, the programs and data to be executed are expanded (loaded) into the RAM 830, and the RAM 830 temporarily holds the calculation data during calculation.

The auxiliary storage device 840 is a device that stores the OS, which is basic software, the application programs related to this embodiment, and other related data, and is, for example, a HDD or flash memory.

The communication I/F 850 is an interface that connects to a communication network 460 such as a wired or wireless LAN or the Internet, and transmits and receives data with other devices 110, 120, and 130 that provide communication functions.

The input device 860 is a device such as a keyboard or a touch panel for inputting data to the server device 140. The output device 870 is a device constituted by an LCD or the like, and functions as a user interface when the user uses the functions of the server device 140 or when performing various settings.
The recording medium I/F 880 is an interface for transmitting and receiving data to and from a recording medium 790 such as a CD-ROM, a DVD-ROM, or a USB memory.

Each of the means of the server device 140 may be realized by the CPU 810 executing a program corresponding to each of the means stored in the ROM 820 or the auxiliary storage device 840. Also, each of the means of the server device 140 may be realized by implementing the processing related to each of the means as hardware. Also, the server device 140 may be made to read the program according to the present invention from an external server device via the communication I/F 850, or to read the program according to the present invention from the recording medium 890 via the recording medium I/F 880, and make the server device 140 execute the program.
(Example of processing by the remote ordering system according to the present embodiment)
The flow of processing by the present system 100 will be described with reference to Fig. 14. Fig. 14 is a flowchart showing the flow of an example of processing by the present system 100.

At S10, the order receiving means 180 causes the display device 570 of the first store terminal 110 to display a product image in which one design 350 is applied to one placement position 360 of one product 340 based on the operation of the customer 320. The order receiving means 180 provides the customer 320 with a simulation function of the product 340 that is a candidate for purchase as a GUI (Graphical User Interface).

As shown in FIG. 4, the order receiving means 180 causes the display device 570 to display product images identified by, for example, product 340: T-shirt, design 350: picture of a shuriken, position 360: top left, design 350: ninja character, position 360: center right, and design 350: picture of a ninja, position 360: center left.

As shown in FIG. 5, the order receiving means 180 causes the display device 570 to display, for example, a product image specified as product 340: tote bag, design 350: picture of a soccer ball, and placement position 360: center. As shown in FIG. 6, the order receiving means 180 causes the display device 570 to display, for example, a product image specified as product 340: mask, design 350: tennis racket and ball, and placement position 360: left side.

In addition, in S10, the order receiving means 180 receives order identification information 390, ordered product information 400, contact information 410, receipt method information 420, and payment identification information 430, which are numbered according to the order of the customer 320. The order receiving means 180 enables the physical store 310 to sell highly original products 340.

As shown in FIG. 8, the order receiving means 180 accepts, in association with each other, the following information: order identification information 390: xxxxxx; order product information 400: product 340: "white T-shirt", design 350/position 360: "design 1 top left", "no design top right", "design 2 center left", "design 3 center right", contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo; receipt method information 420: store; payment identification information 430: 111111.

As shown in FIG. 9, the order receiving means 180 accepts, in association with each other, the following information: order identification information 390: yyyyyy, ordered product information 400: product 340: "white tote bag", design 350/location 360: "design 1/center", contact information 410: 5-10-1 Shinjuku, Shinjuku-ku, Tokyo, receipt method information 420: home, payment identification information 430: 222222.

In S20, the order notification means 190 notifies the server device 140 of the received information 390, 400, 410, 420, 430 in S10 based on the approval operation by the employee 330. In order to avoid creating inventory risk, the processing by the order notification means 190 is executed after the employee 330 confirms that the customer 320 has completed payment.

Then, in S20, the order information setting means 200 stores the information 390, 400, 410, 420, and 430 notified in S20 in the third storage means 170, and also stores information indicating "order accepted" as production progress information 440.

In addition, in S20, the pre-completion inventory management means 210 reduces the inventory quantity 370 of pre-completion products stored in the second storage means 160 based on the information of the product 340 notified in S20. This is to perform appropriate inventory management of pre-completion products (work in progress).

As shown in FIG. 7, for example, when the order notification means 190 notifies the customer 320 of product 340: one medium-sized white T-shirt (ordered by the customer 320), the pre-completion inventory management means 210 changes (a) the number of medium-sized white T-shirts in stock, which is 10 (pieces), to (b) the number of medium-sized white T-shirts in stock, which is 9 (pieces).

At S30, the image forming means 220, based on the operation of the producer 380, displays on the display device 770 of the producer terminal 130 an image of the product ordered by the customer 320, which is identified by the product 340, design 350, and placement position 360 associated with one order identification information 390. This is to allow the producer 380 to check the production work.

As shown in FIG. 8, the image forming means 220 displays, for example, on the display device 770, a product image identified by the order product information 400: product 340: "white T-shirt", design 350/position 360: "design 1, top left", "no design, top right", "design 2, left center", and "design 3, right center" associated with the order identification information 390: xxxxxx.

Then, in S30, the image forming means 220, based on the operation of the producer 380, forms an image of the design 350 associated with the one order identification information 390 at the placement position 360 associated with the one order identification information 390 of the product 340 associated with the one order identification information 390 placed on the image forming device 450. The production work by the producer 380 is performed by the image forming device 450. The image forming means 220 makes it possible to produce highly original products 340 to be sold by the physical store 310.

In addition, in S30, after the processing by the image forming means 220 is completed, the order information changing means 230 changes the production progress information 440 associated with one order identification information 390 to information indicating "production completed." This is to correctly inform the relevant parties 330, 380 of the progress of the production work.

In S40, if the delivery slip creation means 240 stores "pick up at physical store" as the receipt mode information 420 associated with the order identification information 390 of the product 340 processed by the image forming means 220, it creates a delivery slip that lists the address of the physical store 310.

In addition, in S40, if the delivery slip creation means 240 stores "not to be picked up at the physical store 310" as the receipt mode information 420 associated with the order identification information 390 of the product 340 processed by the image formation means 220, the delivery slip creation means 240 creates a delivery slip containing the contact information 410 of the customer 310. The product 340 produced by the image formation means 220 is delivered by mail with the delivery slip created by the delivery slip creation means 240 attached.

Then, as appropriate, the order information viewing means 250 extracts information (390,) 400, 410, 420, (430,) 440 stored in association with one order identification information 390 or one payment identification information 430 from the third storage means 170 based on the operation of the employee 330, and displays the extracted information (390,) 400, 410, 420, (430,) 440 in a list on the display device 670 of the second store terminal 120. If the customer 320 makes a follow-up inquiry or for any other reason, the details of the transaction with the customer 320 can be confirmed.

By performing the above-described processing, the system 100 creates an environment in which the physical store 310 can sell highly original products 340 without incurring inventory risk.

Although the embodiment of the present invention has been described in detail above, the present invention is not limited to the specific embodiment, and various modifications and variations are possible within the scope of the gist of the present invention described in the claims.

100 Remote ordering system 110 First store terminal 120 Second store terminal 130 Maker terminal 140 Server device 150 First storage means 160 Second storage means 170 Third storage means 180 Order receiving means 190 Order notification means 200 Order information setting means 210 Pre-completion inventory management means 220 Image forming means 230 Order information change means 240 Delivery slip creation means 250 Order information viewing means 310 Physical store 320 Customer 330 Physical store employee 340 Product 350 Design 360 Placement location 370 Product inventory quantity 380 Maker 390 Order identification information 400 Ordered product information 410 Contact information 420 Receiving form information 430 Payment identification information 440 Production progress information 450 Image forming device 460 Communication network 510, 610, 710, 810 CPU
520, 620, 720, 820 ROM
530, 630, 730, 830 RAM
540, 640, 740, 840 Auxiliary storage device 550, 650, 750, 850 Communication interface 560, 660, 760, 860 Input device 570, 670, 770, 870 Output device (display device)
580, 680, 780, 880 Recording medium interface 590, 690, 790, 890 Recording medium

Claims (2)

1. A remote ordering system including a server device having a first store terminal operated at a brick-and-mortar store by a customer visiting the brick-and-mortar store, a second store terminal operated by an employee of the brick-and-mortar store, a producer terminal operated by a producer who produces an item ordered by the customer, and a first storage means connected to the first store terminal, the second store terminal, and the producer terminal, and storing the item, a design to be formed on the item, and a position of the design on the item, a second storage means storing an inventory quantity of the item before completion, and a third storage means storing, for each order identification information identifying an order of the customer, order item information specifying the item, the design, and the position of the item ordered by the customer, contact information of the customer, receipt form information indicating whether the item will be received at the brick-and-mortar store or not, payment identification information regarding the payment status of the item price, and production progress information indicating the progress of the production process of the item in association with each other;
The first store terminal,
an order receiving means for displaying a product image in which one of the designs is applied to one of the arrangement positions of one of the products on a display device of the first store terminal based on an operation of the customer, and receiving the order identification information, the ordered product information, the contact information, the receipt form information, and the payment identification information, which are numbered according to the order of the customer;
an order notification means for notifying the server device of the information received by the order receiving means based on an approval operation by the employee;
The server device,
an order information setting means for storing the information notified by the order notifying means in the third storage means and for storing information indicating "order completed" as the production progress information;
and a pre-completion inventory management means for reducing the number of pre-completion products in stock with respect to the products included in the information notified by the order notification means,
The manufacturer terminal,
an image forming means for displaying, on a display device of the manufacturer terminal, an image of the product associated with one of the order identification information, the design, and the arrangement position of the product ordered by the customer, based on an operation of the manufacturer, and for forming an image of the design associated with the one of the order identification information at the arrangement position associated with the one of the order identification information of the product associated with the one of the order identification information, which is installed in an image forming device;
an order information changing means for changing the production progress information associated with the one order identification information to information indicating "production completed" after the processing by the image forming means is completed;
a delivery slip creation means for creating a delivery slip on which the address of the physical store is written when the receipt mode information indicates that the product will be received at the physical store, and for creating a delivery slip on which the customer's contact information is written when the receipt mode information indicates that the product will not be received at the physical store,
A remote ordering system characterized in that the second store terminal has an order information viewing means for extracting information stored in association with one of the order identification information or one of the payment identification information from the third storage means based on the operation of the employee, and displaying the extracted information in a list on a display device of the second store terminal. 1. A remote ordering method in a remote ordering system including a server device having a first store terminal operated at a brick-and-mortar store by a customer visiting the brick-and-mortar store, a second store terminal operated by an employee of the brick-and-mortar store, a producer terminal operated by a producer who produces an item ordered by the customer, and a first storage means connected to the first store terminal, the second store terminal, and the producer terminal, and storing the item, a design to be formed on the item, and a position of the design on the item, a second storage means storing an inventory quantity of the item before completion, and a third storage means storing, for each order identification information identifying an order of the customer, order item information specifying the item, the design, and the position of the item ordered by the customer, contact information of the customer, receipt form information indicating whether the item will be received at the brick-and-mortar store or not, payment identification information related to a payment status of the item price, and production progress information indicating a progress status of a production process of the item, in association with each other
In the first store terminal,
an order receiving means, based on an operation of the customer, causes a display device of the first store terminal to display a product image in which one of the designs is applied to one of the arrangement positions of one of the products, and receives the order identification information, the ordered product information, the contact information, the receipt form information, and the payment identification information, which are numbered according to the order of the customer;
an order notification means notifying the server device of the information received by the order receiving means based on an approval operation by the employee;
In the server device,
a step in which an order information setting means stores the information notified by the order notifying means in the third storage means and stores information indicating "order completed" as the production progress information;
a step of reducing the number of pre-completion products in stock by a pre-completion inventory management means with respect to the products included in the information notified by the order notification means;
In the manufacturer terminal,
an image forming means, based on an operation of the producer, causing a display device of the producer terminal to display an image of the product associated with one of the order identification information, the design, and the placement position of the product ordered by the customer, and forming an image of the design associated with the one of the order identification information at the placement position associated with the one of the order identification information of the product associated with the one of the order identification information installed in the image forming device;
an order information changing means for changing the production progress information associated with the one order identification information to information indicating "production completed" after the processing by the image forming means is completed;
a step of a delivery slip creation means creating a delivery slip on which the address of the physical store is written when the receipt mode information indicates that the product will be received at the physical store, and creating a delivery slip on which the contact information of the customer is written when the receipt mode information indicates that the product will not be received at the physical store;
In the second store terminal,
A remote ordering method comprising the steps of: an order information viewing means, based on the operation of the employee, extracting information stored in association with one of the order identification information or one of the payment identification information from the third storage means, and displaying the extracted information in a list on a display device of the second store terminal.