JP7687010B2 - Information processing device and information processing program - Google Patents

Description

The present invention relates to an information processing device and an information processing program.

Patent Document 1 discloses that an objective of the present invention is to provide a system, method, and program that reduces the burden on respondents while maintaining the quality of the content of answers to questions answered using text chat, and that a server provides a specified service to a user operating a user terminal and has a function for supporting the answerer in answering questions from a user of the specified service (asker), and that the server provides the asker with answer candidates generated based on the content of the question and the content of a database of answer records information (information for generating answers) or a message manually input as an answer from the answerer as an answer to the question.

JP 2020-071679 A

When using two chat rooms, a user needs to perform operations in separate chat rooms when generating a talk in the second chat room that is a response to a talk posted in the first chat room, and then posting the talk in the first chat room, which is cumbersome. Therefore, the present invention aims to provide an information processing device and information processing program that reduce the operations required when using two chat rooms, a user needs to perform operations in the second chat room when generating a talk in the second chat room that is a response to a talk posted in the first chat room, and then posting the talk in the first chat room.

The gist of the present invention to achieve the above object resides in the following inventions. Note that the "claims" below refer to the claims as originally filed.
The invention of claim 1 is an information processing device that includes a processor, which performs a first posting process to post a first talk posted in a first chat room to a second chat room associated with the first chat room, and performs a second posting process to post a second talk posted to the second chat room by a user in the second chat room in response to the first talk, to the first chat room as a response talk to the first talk.

The invention of claim 2 is the information processing device of claim 1, in which the processor, in the second posting process, posts the second talk to the first chat room as a talk in response to the first talk in accordance with a response from a user in the second chat room to the second talk.

The invention of claim 3 is the information processing device of claim 2, in which the processor uses a selection of a response icon provided in the chat room.

The invention of claim 4 is the information processing device of claim 2, in which the processor, if the response is negative, prompts the user who made the negative response to post an alternative.

The invention of claim 5 is the information processing device of claim 2, in which the processor prompts the user who has not responded to respond to do so.

The invention of claim 6 is the information processing device of claim 1, in which the processor is configured such that the first chat room is a public chat room and the second chat room is a private chat room.

The invention of claim 7 is the information processing device of claim 6, in which the processor does not post to the first chat room in the second chat room unless the second posting process is performed.

The invention of claim 8 is the information processing device of claim 1, in which the processor prompts the user designated as the user posting the second talk to respond with an understanding.

The invention of claim 9 is the information processing device of claim 8, in which the processor, by using a response icon selection provided in the chat room, designates the designated user as the user who will post the second talk to other users when a response indicating rejection is received from the designated user.

The invention of claim 10 is an information processing program for causing the processor of a computer having a processor to execute a first posting process of posting a first talk posted to a first chat room to a second chat room associated with the first chat room, and a second posting process of posting a second talk posted to the second chat room by a user in the second chat room in response to the first talk to the first chat room as a reply talk to the first talk.

According to the information processing device of claim 1, by using two chat rooms, it is possible to reduce the operations required when a chat that is a response to a chat posted in a first chat room is generated in a second chat room and then posted in the first chat room.

According to the information processing device of claim 2, the second talk can be posted in the first chat room as a talk in response to the first talk, in accordance with a response from a user in the second chat room to the second talk.

According to the information processing device of claim 3, the selection of a response icon provided in a chat room can be used as a response from a user in a second chat room.

According to the information processing device of claim 4, users who give negative responses can be encouraged to post alternative suggestions.

According to the information processing device of claim 5, it is possible to prompt a user who has not responded to respond.

According to the information processing device of claim 6, the first chat room can be a public chat room, and the second chat room can be a private chat room.

According to the information processing device of claim 7, posts in the second chat room can be prevented from being posted to the first chat room unless the second posting process is performed.

According to the information processing device of claim 8, it is possible to prompt the user designated as the user posting the second talk to respond with an understanding.

According to the information processing device of claim 9, the selection of a response icon provided in the chat room can be used as a response indicating refusal of a user's designation, and another user can be designated.

According to the information processing program of claim 10, it is possible to reduce the operations required when using two chat rooms to generate a chat in a second chat room that is a response to a chat posted in a first chat room, and then post the chat in the first chat room.

FIG. 2 is a conceptual module configuration diagram of a configuration example of the present embodiment. FIG. 1 is an explanatory diagram showing an example of a system configuration using the present embodiment. FIG. 1 is a configuration diagram showing an example of a configuration in which the present embodiment is realized as a client-server model. 11 is a flowchart showing an example of processing according to the present embodiment (information processing device, chat processing server). 11 is an explanatory diagram illustrating an example of the data structure of a chat room management table; FIG. 13 is an explanatory diagram illustrating an example of the data structure of a chat room correspondence table. FIG. 11 is an explanatory diagram showing an example of the data structure of a token management table. 11 is a flowchart showing an example of processing according to the present embodiment (information processing device, chat processing server). 11 is an explanatory diagram illustrating an example of a data structure of a question talk management table; 13 is an explanatory diagram illustrating an example of a data structure of a user response allowance management table; FIG. FIG. 2 is an explanatory diagram showing a processing example according to the present embodiment. FIG. 2 is an explanatory diagram showing a processing example according to the present embodiment. 11 is a flowchart showing an example of processing according to the present embodiment (information processing device, chat processing server). 11 is an explanatory diagram illustrating an example of a data structure of an answer candidate token management table; FIG. 2 is an explanatory diagram showing a processing example according to the present embodiment. FIG. 2 is an explanatory diagram showing a processing example according to the present embodiment. FIG. 2 is an explanatory diagram showing a processing example according to the present embodiment.

Hereinafter, a preferred embodiment of the present invention will be described with reference to the drawings.
FIG. 1 shows a conceptual module configuration diagram of an example of the configuration of this embodiment.
In addition, a module generally refers to a logically separable piece of software (including a computer program as an interpretation of "software"), hardware, or the like. Therefore, in this embodiment, a module refers not only to a module in a computer program, but also to a module in a hardware configuration. Therefore, this embodiment also describes a computer program for functioning as those modules (for example, a program for causing a computer to execute each procedure, a program for causing a computer to function as each means, a program for causing a computer to realize each function), a system, and a method. However, for convenience of explanation, words such as "store" and "store" are used, but these words mean that, when the embodiment is a computer program, the storage device stores the information, or the storage device stores the information. In addition, a module may correspond one-to-one to a function, but in implementation, one module may be configured with one program, multiple modules may be configured with one program, or conversely, one module may be configured with multiple programs. In addition, multiple modules may be executed by one computer, or one module may be executed by multiple computers by computers in a distributed or parallel environment. In addition, one module may include other modules. In addition, hereinafter, the term "connection" is used not only for physical connection but also for logical connection (e.g., data transfer, instruction, reference relationship between data, login, etc.). "Predetermined" means that it is determined before the target processing, and is used to include the meaning of being determined according to the situation/state at that time or according to the situation/state up to that point, not only before the processing according to this embodiment begins, but also after the processing according to this embodiment begins, as long as it is before the target processing. When there are multiple "predetermined values", each may be a different value, or two or more values ("two or more values" includes all values, of course) may be the same. In addition, the description "if A, do B" is used to mean "determine whether A is the case, and if it is determined that A is the case, do B". However, this does not include cases where it is not necessary to determine whether A is the case. In addition, when things are listed, such as "A, B, C", etc., it is an example list unless otherwise specified, and includes the case where only one of them is selected (for example, only A).
Furthermore, a system or device may be configured by connecting multiple computers, hardware, devices, etc. via a communication means such as a network ("network" includes one-to-one communication connections), or may be realized by a single computer, hardware, device, etc. "Device" and "system" are used as synonyms. Of course, a "system" does not include anything that is merely a social "mechanism" (i.e., a social system) that is an artificial arrangement.
Furthermore, for each process by each module, or for each process when multiple processes are performed within a module, the target information is read from the storage device, and after the process is performed, the processing results are written to the storage device. Therefore, the description of reading from the storage device before processing and writing to the storage device after processing may be omitted.

Information processing device 100 according to this embodiment has a function for performing linkage processing between two chat rooms in chat processing of a chat system. As shown in the example of FIG. 1, information processing device 100 has at least processor 105 and memory 110, and is configured with bus 198 for connecting them and exchanging data. In addition, information processing device 100 may have output device 185, reception device 190, and communication device 195. Data is exchanged between processor 105, memory 110, output device 185, reception device 190, and communication device 195 via bus 198.

The block diagram shown in the example of Fig. 1 also shows an example of the hardware configuration of a computer that realizes this embodiment. The hardware configuration of the computer on which the program of this embodiment is executed is a computer as shown in Fig. 1, specifically a personal computer, a computer that can be a server, etc. As a specific example, a processor 105 is used as a processing unit, and a memory 110 is used as a storage device.
The number of processors 105 may be one or more. Examples of the processor 105 include a CPU (abbreviation of Central Processing Unit), a microprocessor, etc. When a plurality of processors 105 are used, either a tightly coupled multiprocessor or a loosely coupled multiprocessor may be used. For example, a single processor 105 may be equipped with a plurality of processor cores. Furthermore, a system may be used in which a plurality of computers are connected by a communication path and behave virtually as if they were a single computer. As a specific example, a loosely coupled multiprocessor may be configured as a cluster system or a computer cluster. The processor 105 executes a program in the program memory 140.

The memory 110 may include, for example, semiconductor memory inside the processor 105, such as a register or cache memory, a main memory that is a primary storage device configured by RAM (abbreviation of Random Access Memory) or ROM (abbreviation of Read Only Memory), or an internal storage device such as an HDD (abbreviation of Hard Disk Drive) or SSD (abbreviation of Solid State Drive) that has a function as a persistent storage device, an external storage device or auxiliary storage device such as a CD, DVD, Blu-ray (registered trademark) Disc, USB memory, or memory card, or may also include a storage device such as a server connected via a communication line.
The memory 110 has a data memory 120 that mainly stores data, and a program memory 140 that mainly stores programs. Note that the data memory 120 and the program memory 140 may store, in addition to the illustrated information and module programs, programs such as an OS for starting up the computer, and data such as parameters that change as appropriate during execution of the modules.

The output device 185 includes, for example, a display device 187, a printing device 189, etc. The display device 187, such as a liquid crystal display, an organic EL display, a three-dimensional display, a projector, etc., displays the processing results by the processor 105, the data in the data memory 120, etc. as text, image information, etc. The printing device 189, such as a printer, a multifunction device, etc., prints the processing results by the processor 105, the data in the data memory 120, etc. The output device 185 may also include a speaker, an actuator that vibrates a device, etc.
The reception device 190 includes, for example, an instruction reception device 192 and a document reading device 194. The instruction reception device 192, which includes a keyboard, a mouse, a microphone, a camera (including a gaze detection camera, etc.), receives data based on user operations (including movements, voice, gaze, etc.) on these devices.
Also, there may be a device, such as a touch screen, that has the functions of both the display device 187 and the instruction receiving device 192. In that case, even if there are no physical keys, the keyboard function may be realized by drawing a keyboard (also called a software keyboard or a screen keyboard) on the touch screen by software.
As the user interface, mainly the display device 187 and the instruction receiving device 192 are used.
A document reading device 194 such as a scanner or camera reads or photographs a document and accepts the resulting image data.
The communication device 195 is a communication line interface such as a network card for connecting to other devices via a communication line.

In the present embodiment, the computer program is implemented by loading a computer program, which is software, into the program memory 140 of the present hardware configuration, and the software and hardware resources work together to realize the present embodiment. In other words, the present embodiment is specifically realized by software-based information processing using hardware resources (including at least the processor 105, memory 110, and possibly the output device 185, the receiving device 190, and the communication device 195), and utilizes the laws of nature as a whole.
1 is one example of the hardware configuration, and the present embodiment is not limited to the configuration shown in FIG. 1, and may be configured in any manner that can execute the modules described in the present embodiment. For example, a GPU (abbreviation of Graphics Processing Unit, including GPGPU (abbreviation of General-Purpose computing on Graphics Processing Units)) may be used as the processor 105, or some of the modules may be executed by dedicated hardware (for example, an application specific integrated circuit (a specific example is ASIC (abbreviation of Application Specific Integrated Circuit)) or a reconfigurable integrated circuit (a specific example is FPGA (Field-Programmable Gate Array)). 1 may be connected to each other via communication lines, and may operate in cooperation with each other. In particular, the system may be incorporated in a server, a personal computer, a portable information and communication device (including a mobile phone, a smartphone, a mobile device, a wearable computer, etc.), an information appliance, a robot, a copier, a fax, a scanner, a printer, a multifunction device (an image processing device having two or more functions of a scanner, a printer, a copier, a fax, etc.), etc.

The processor 105 is connected to the memory 110, the output device 185, the reception device 190, and the communication device 195 via the bus 198. The processor 105 executes processing according to a computer program that describes the execution sequence of each module, which is a program in the program memory 140. For example, when a user operation is received by the instruction reception device 192, the processor 105 executes processing by a module in the program memory 140 that corresponds to that operation, and stores the processing results in the data memory 120, outputs them to the display device 187, or controls the communication device 195 to transmit them to another device.

The memory 110 includes a data memory 120 and a program memory 140 , and is connected to the processor 105 , the output device 185 , the reception device 190 , and the communication device 195 via a bus 198 .
The data memory 120 includes a chat management information storage module 122 .
The chat management information storage module 122 stores information about chats. The information about chats includes chat rooms, chat users who make up the chat rooms, the dates and times when talks (specifically, talks, reply talks, reactions) were held, and users who held talks. The information stored by the chat management information storage module 122 includes, for example, a chat room management table 500, a chat room correspondence table 600, a talk management table 700, a question talk management table 900, a user response availability management table 1000, and an answer candidate talk management table 1400, which will be described later with reference to FIG. 5, FIG. 6, FIG. 7, FIG. 9, FIG. 10, and FIG. 14.

The program memory 140 stores a chat processing module 142 .
The chat processing module 142 includes a first chat processing module 144 and a second chat processing module 146 .
The chat processing module 142 manages two chat rooms (a first chat room and a second chat room) and links the two chat rooms, where the first chat room is a public chat room and the second chat room is a private chat room.
A public chat room is an environment in which unspecified users can post talk to the chat room. Generally, a chat is conducted between two users. Specifically, an unspecified user, a questioner, posts talk containing a question, and an answerer (who is also a user of the second chat room) posts talk containing an answer to the question, and an exchange of talk takes place. Note that the combination of a question and an answer is merely an example, and a chat between users may be a combination of consultation and advice, a request and acceptance, or the like.

A private chat room is an environment in which only predefined users can post to the chat room, and unspecified users cannot post. As mentioned above, the second chat room includes as members those who could become respondents in the first chat room, and at least those who have become respondents.

The first chat processing module 144 manages chat processing in the first chat room. That is, it receives and executes requests such as posting talks and reactions to the first chat room. Specifically, it performs processes such as generating the first chat room, managing chat users, notifying and displaying talks and reactions to the first chat room, and controlling chatbots. Talks are also called messages, and the contents of the talks are generally mainly text, but may also be voice, figures, images, videos, etc.
The second chat processing module 146 manages chat processing in the second chat room. That is, it receives and executes requests such as posting talks and reactions to the second chat room. Specifically, it performs processes such as generating the second chat room, managing chat users, notifying and displaying talks and reactions to the second chat room, and controlling chatbots. The content of the talk is generally mainly text, but may also be audio, figures, images, videos, etc.

The chat processing module 142 performs a first posting process of posting a first chat posted in a first chat room in a second chat room associated with the first chat room.
The "first talk" is a post by a user in the first chat room, and its content is a question, a consultation, a request, etc. Therefore, the second talk is a response to the first talk, and is an answer if the first talk is a question, advice if the first talk is a consultation, or acceptance or refusal if the first talk is a request.
Next, the chat processing module 142 performs a second posting process in which a second talk posted to the second chat room by a user in the second chat room is posted to the first chat room as a response talk to the first talk.
The chat management information storage module 122 stores information indicating that the first chat room and the second chat room are associated with each other. The information in the chat management information storage module 122 is used to link the channels of the first chat room and the second chat room. That is, a first talk posted to the first chat room is posted to the second chat room. Then, a second talk posted in the second chat room that satisfies a predetermined condition is posted to the first chat room as a response to the first talk. Regarding the posting of the second talk, specifically, in the second chat room, a person in charge generates a second talk that is a response to the first talk. In that case, the second talk is reviewed by multiple members in the second chat room. A second talk that satisfies a condition to be described later is posted to the first chat room as a response to the first talk.

In addition, in the second posting process, the chat processing module 142 may post the second talk to the first chat room as a talk in response to the first talk in accordance with a response from a user in the second chat room to the second talk.
When responses from users in the second chat room satisfy the conditions shown in the following examples, the second talk is posted in the first chat room as a talk in response to the first talk. (Condition 1) The number of users who have responded positively is greater than or equal to a predetermined number, and (Condition 2) The number of users who have responded positively is greater than or equal to a predetermined ratio to the total number of users in the second chat room. Note that if there is even one user who has responded negatively, the post may not be made. This example is included in the types of the examples of Condition 1 or Condition 2. That is, in Condition 1, the predetermined number is the total number of users in the second chat room, and in Condition 2, the predetermined ratio is 100%.

The chat processing module 142 may use a selection of a response icon provided in the chat room as a "response from a user in the second chat room."
The "response icons provided in the chat room" refer to the response icons in the chat room before the present embodiment is introduced. For example, response icons such as "Like,""Great,""Laugh,""Surprised,""Sad," and "Anger" may be set in advance (provided as a function of the chat system itself).
Among these, a response icon indicating that the second talk is agreed to be the answer (that the second talk is appropriate as an answer) and a response icon indicating that the second talk is not agreed to be the answer may be assigned. Note that multiple response icons may be assigned, or one response icon may be assigned for each. As an example of the former, "Like", "Great", and "Laugh" may be assigned as response icons indicating that the second talk is agreed to be the answer, and "Surprised", "Sad", and "Anger" may be assigned as response icons indicating that the second talk is not agreed to be the answer. As an example of the latter, "Like" may be assigned as a response icon indicating that the second talk is agreed to be the answer, and "Anger" may be assigned as a response icon indicating that the second talk is not agreed to be the answer.

In addition, if the response is negative, the first chat processing module 144 may prompt the user who made the negative response to post an alternative. Specific examples will be described later using the examples of Figures 13 and 15.

Furthermore, the first chat processing module 144 may prompt users who have not responded to make a response to do so.
A user is prompted to respond when the following conditions are met: (Condition A) a predetermined period of time has passed since the second talk was posted in the second chat room, (Condition B) the number of users who have not responded is equal to or less than a predetermined number, or (Condition C) the number of users who have not responded is equal to or less than a predetermined percentage of the total number of users in the second chat room.
A specific example will be described later using the examples of FIG. 13 and FIG.

The first chat processing module 144 may also be configured to not post a post in the second chat room to the first chat room unless the second posting process is being performed. Posts in the second chat room can, in principle, be viewed only by members of the second chat room. However, a talk that is recognized as a response to a first talk posted in the first chat room will be posted in the first talk.

The first chat processing module 144 may also prompt the user designated as the user posting the second chat to respond with an understanding. In other words, the first chat processing module 144 performs processing related to the process of selecting a respondent in the second chat room.
A specific example will be described later using the examples of FIG. 8 and FIG.

Then, the first chat processing module 144 may use a response icon selection provided in the chat room to designate the designated user as the user who will post the second talk to other users if a response indicating rejection is received from the designated user.
Here, the "response icon provided in the chat room" is used. Among the "response icons provided in the chat room", a response icon indicating consent to being the person in charge and a response icon indicating refusal to be the person in charge may be assigned. Note that multiple response icons may be assigned, or one response icon may be assigned for each. As an example of the former, "Like", "Great", and "Laugh" may be assigned as response icons indicating consent to being the person in charge, and "Surprised", "Sad", and "Anger" may be assigned as response icons indicating refusal to be the person in charge. As an example of the latter, "Like" may be assigned as a response icon indicating consent to being the person in charge, and "Anger" may be assigned as a response icon indicating refusal to be the person in charge.
Specific examples will be described later using the examples of FIG. 8, FIG. 12, and FIG.

The "response icon in the chat room" has multiple meanings. That is, it can mean whether or not to agree to make it an answer, or whether or not to agree to become the person in charge. However, since "whether or not to agree to make it an answer" is a post by the person in charge, it is clear that the response to the post means whether or not to agree to make it an answer. In addition, the chat processing module 142 may automatically add a comment to the post, for example, "If you agree, select the 'Like' icon, and if you do not agree, select the 'Sad' icon." In addition, since "whether or not to agree to become the person in charge" is a post by the chat processing module 142, it is clear that the response to the post means whether or not to agree to become the person in charge. In addition, the chat processing module 142 may automatically add a comment to the post by the chat processing module 142, for example, "If you become the person in charge, select the 'Like' icon, and if you cannot become the person in charge, select the 'Sad' icon."

FIG. 2 is an explanatory diagram showing an example of a system configuration using this embodiment.
The users 220 (user 220A1, user 220B1, etc.) have terminals 210 (terminal 210A1, terminal 210B1, etc.).
Terminal 210A1, terminal 210A2, and terminal 210A3 are connected to each other via communication line 285. For example, user 220A1, user 220A2, and user 220A3 are a team having specialized knowledge, and are members of a second chat room.
The information processing device 100, the terminal 210A1, the terminal 210A2, the terminal 210A3, the terminal 210B1, and the terminal 210B2 are connected to each other via a communication line 285 and a communication line 290. For example, the user 220B1 and the user 220B2 become users of the first chat room and can become questioners who ask questions to a team with specialized knowledge. The communication line 285 and the communication line 290 may be wireless, wired, or a combination of these, and may be, for example, the Internet, an intranet, or the like as a communication infrastructure. Furthermore, the functions of the information processing device 100 may be realized as a cloud service.

In this embodiment, for example, the following process is performed. In particular, this explanation (the description in the paragraph numbers) is intended to facilitate understanding of this embodiment, and is not intended to be used for limited interpretation. It goes without saying that this explanation alone should not be used to determine whether the invention for which a patent is sought is one described in the detailed description of the invention (Patent Law, Article 36, Paragraph 6, Item 1).
The user 220B1 uses the terminal 210B1 to access the chat service A of the information processing device 100 and posts a question talk. Here, the chat room A in which the user 220B1 participates is an example of a first chat room, and the question talk is an example of a first talk. The question talk is also posted to the chat room B in which the terminals 210A1, 210A2, and 210A3 participate. Here, the chat room B in which the users 220A1 and the like participate is an example of a second chat room. Then, for example, the user 220A1 is in charge of answering the question. The user 220A1 uses the terminal 210A1 to create a talk that is a candidate for an answer and posts it to the chat room B. The users 220A2 and 220A3 consider the talk, and if they determine that it is suitable as an answer, they select the "Like" icon using the terminals 210A2 and 210A3. If the number of selections of the "Like" icon is greater than a predetermined number, the talk that is the candidate answer is posted as a talk that is the official answer (this talk is an example of a second talk) in chat room A. In this way, user 220B1 gets an answer to his/her question.

FIG. 3 is a diagram showing an example of a configuration in which this embodiment is realized as a client-server model.
The chat processing server 300 is a specific example of the information processing device 100 , and the client 350 is a specific example of the terminal 210 .
The data registration module 310 and the processing determination module 320 are specific examples of the chat processing module 142. The DB (Data Base) 330 is a specific example of the chat management information storage module 122.
The chat processing server 300 includes a data registration module 310 , a processing determination module 320 , and a DB 330 .
The data registration module 310 is connected to a DB 330 and a client 350 .
The process determination module 320 is connected to the DB 330 and the client 350 .
The DB 330 is connected to the data registration module 310 and the processing determination module 320 .
The client 350 is connected to the data registration module 310 and the process determination module 320 of the chat process server 300 via a communication line.

The data registration module 310 associates the public chat room with the private chat room. In general technical terms, this is called linking two channels. Then, the data registration module 310 registers the question talk (thread) in the private chat room and the formal answer talk in the public chat room.
The process determination module 320 assigns a person to respond and determines whether or not to recognize the talk as a formal response.

FIG. 4 is a flowchart showing an example of processing according to this embodiment (information processing device 100, chat processing server 300).
In step S402, data registration module 310 registers linking data between chat rooms. Specifically, a chat room correspondence table 600, which will be described later with reference to the example of Fig. 6, is generated. For example, chat room correspondence table 600 that associates the first chat room with the second chat room may be generated in advance, or chat room correspondence table 600 may be generated when a posting to the first chat room is detected.

5 is an explanatory diagram showing an example of the data structure of a chat room management table 500. The chat room management table 500 is created when a chat room is created, and is used to manage the chat room.
The chat room management table 500 has a chat room ID column 505, a chat room name column 510, a creator column 515, a number of users column 520, a user ID column 525, a creation date column 530, and a public/private column 535. In this embodiment, the chat room ID column 505 stores information for uniquely identifying the chat room (specifically, a chat room ID: an abbreviation for IDentification). The chat room name column 510 stores the name of the chat room. The creator column 515 stores the creator of the chat room. The number of users column 520 stores the number of users participating in the chat room. In this embodiment, the user ID column 525 stores information for uniquely identifying a user (specifically, a user ID). The creation date column 530 stores the date and time when the chat room was created (which may be the year, month, day, hour, minute, second, or a combination of these). The public/private column 535 stores information indicating whether the chat room is a public chat room or a private chat room.

6 is an explanatory diagram showing an example of the data structure of a chat room correspondence table 600. The chat room correspondence table 600 is an example of data for managing the association between public chat rooms and private chat rooms.
The chat room correspondence table 600 has a public chat room ID column 605 and a private chat room ID column 610. The public chat room ID column 605 stores public chat room IDs. The private chat room ID column 610 stores private chat room IDs corresponding to the public chat room IDs.

7 is an explanatory diagram showing an example of the data structure of a talk management table 700. The talk management table 700 is an example of data for managing talks in each chat room.
The talk management table 700 has a talk ID column 705, a posting date and time column 710, a posting user ID column 715, a posting destination chat room ID column 720, and a talk content column 725. In this embodiment, the talk ID column 705 stores information for uniquely identifying a talk (specifically, a talk ID). The posting date and time column 710 stores the date and time when the talk was posted. The posting user ID column 715 stores the user ID of the user who posted the talk. The posting destination chat room ID column 720 stores the chat room ID of the chat room to which the talk was posted. The talk content column 725 stores the content of the talk. For example, the content of the talk corresponds to the content of a question and the content of an answer.

8 is a flowchart showing an example of processing according to this embodiment (information processing device 100, chat processing server 300). After this, an answer to the question is created using the chat function of the private chat room.
In step S802, the data registration module 310 registers a question thread.
Specifically, a talk posted in a public chat room is detected, and a private chat room corresponding to the public chat room is selected using the chat room correspondence table 600. Then, the talk posted in the public chat room is posted in the private chat room.

In step S804, the processing determination module 320 requests the person in charge.
Specifically, members in a private chat room may be assigned in order, or randomly. In addition, a condition may be that the member's presence is available. For example, the member's schedule data may be referenced, and if the member is on a business trip or in a meeting, the member may not be assigned. Also, if the member is not using the terminal 210 (including when the power is turned off), the member may not be assigned. For example, a user response availability management table 1000, which will be described later with reference to the example of FIG. 10, may be used.
Then, the person in charge is mentioned (notified) that the task has been assigned.

In step S806, the person in charge determines whether or not he/she is available, and if the response to the mention is the selection of the "Sad" icon, the process returns to step S804, and if the response is the selection of the "Like" icon, the process proceeds to step S808. The chat processing server 300 notifies the person in charge whether or not he/she is available to respond to the question, thereby determining whether or not the question can be assigned.
Specifically, the "Like" icon and the "Sad" icon are response icons that are provided in the chat room. In other words, the response icons provided in the original chat room are used to indicate whether or not a question can be answered.
If the "Like" icon is pressed, the process proceeds to step S808 to complete the assignment, and if the "Sad" icon is pressed, the next person in charge is mentioned. Note that selecting the "Like" icon is an example of a positive response, and selecting the "Sad" icon is an example of a negative response.

In step S808, the process determination module 320 assigns a person in charge.
Specifically, the user ID of the person in charge is registered in the person in charge ID column 925 of the question talk management table 900 described later.

9 is an explanatory diagram showing an example of the data structure of the question talk management table 900. The question talk management table 900 is data for associating question talks with answer talks and managing persons in charge.
The question talk management table 900 has a talk ID column 905, a public chat room ID column 910, a private chat room ID column 915, a second posting date column 920, a person in charge ID column 925, and an answer talk ID column 930. The talk ID column 905 stores the talk ID that is the question. The public chat room ID column 910 stores the public chat room ID in which the talk was posted. The private chat room ID column 915 stores the private chat room ID of the member who will reply to the talk. The second posting date column 920 stores the date and time when the question talk was posted in the private chat room. In this embodiment, the person in charge ID column 925 stores information (specifically, a user ID) for uniquely identifying the person in charge. The answer talk ID column 930 stores the talk ID that is the reply to the question.

10 is an explanatory diagram showing an example of the data structure of a user response possibility management table 1000. This data is for managing the presence of members in a private chat room.
The user response availability management table 1000 has a user ID column 1005 and a response availability column 1010. The user ID column 1005 stores the user IDs of users participating in the private chat room. The response availability column 1010 stores information indicating whether the user in the user ID column 1005 is currently able to respond to the question talk. For example, the schedule of the user at that time may be extracted from the schedule management application of the user, and if there is no schedule, information indicating "response available" may be stored. In addition, the user may be able to set the response availability column 1010 by himself/herself. In addition, the response availability column 1010 may be set by detecting whether the terminal 210 used by the user is available (for example, whether the power is on, etc.).

11 is an explanatory diagram showing a processing example according to this embodiment. The examples shown in Fig. 11 and Fig. 12 show an example of a user interface in the flowchart shown in the example of Fig. 8.
First, a question is posted on the public chat screen 1190. When this is detected, the question is posted on the private chat screen 1100. However, before this, a process of assigning a person in charge is performed.
The data registration module 310 registers the talk of the question in the private chat room.
Then, the process determination module 320 posts a question to Mr. Watanabe in the private chat room, and displays the talk section 1105 on the private chat screen 1100 .
The talk section 1105 is divided into a system notification section 1110 and a question talk section 1115. The system notification section 1110 displays "System notification @ Watanabe-san The following question has been posted. Please respond as to whether or not you can respond to it.", and the question talk section 1115 displays the content of the talk of the question posted on the private chat screen 1190, "Fujitaro, I would like to perform a load test on AWS. Is this okay?"
Assume that Watanabe selects icon 1107. In other words, this is a negative response, indicating that he/she cannot respond to the question. Icon 1107 can be replaced with any other icon as long as it represents a negative emotion. Of course, if there is an icon representing a positive emotion, this represents a positive response, indicating that he/she can respond to the question. As an icon representing a positive emotion, other than "Like", for example, "Great", "Laugh", etc. may be used. As an icon representing a negative emotion, other than "Sad", for example, "Surprise", "Anger", etc. may be used.

FIG. 12 is an explanatory diagram showing a processing example according to this embodiment.
11, Watanabe responds by selecting the "sad icon" (icon 1107) indicating that he is unable to respond, so the process determination module 320 then posts a chat to Tamura and displays a system notification field 1215 on the private chat screen 1100. The system notification field 1215 displays "System notification @Tamura, please respond as to whether you can respond or not."
Afterwards, Tamura selects the “Like icon” (icon 1217) to indicate that he is available to respond, and then Tamura posts “I will begin investigating,” causing a talk section 1220 to be displayed on the private chat screen 1100, with the message “Tamura Ichiro, beginning an investigation” displayed in the talk section 1220.

FIG. 13 is a flowchart showing an example of processing according to this embodiment (information processing device 100, chat processing server 300).
In step S1302, the process determining module 320 receives the request.
Specifically, the person in charge creates a response and posts it as a chat in the private chat room. The process determination module 320 mentions (notifies all members) the fact that there is a candidate response in the private chat room.

In step S1304, the process determination module 320 determines whether to register a response.
Specifically, members of a private chat room select the "Like" icon if they are OK with the candidate talk as an answer, and the "Sad" icon if they are not. Members who select the "Sad" icon are mentioned, encouraging them to post alternative answer candidates. Once an alternative talk has been posted, the person in charge will use that post as a reference and post a new answer candidate talk.

In step S1306, the data registration module 310 registers the formal response in the corresponding thread in the public chat room.
Specifically, when a predetermined period of time has elapsed since a talk that is a candidate answer (which may be a talk that is the first candidate answer, or a talk that is a new candidate answer if an alternative has been posted), it is determined whether or not the number of selected "Like" icons satisfies a predetermined condition. Specific examples of the predetermined condition here include the above-mentioned (Condition 1) or (Condition 2).
In addition, when a predetermined condition is met, the unrated member is mentioned to prompt him/her to reply. Specific examples of the predetermined condition here include the above-mentioned (Condition A), (Condition B), or (Condition C).

FIG. 14 is an explanatory diagram showing an example of the data structure of the answer candidate token management table 1400. As shown in FIG.
When the person in charge of answering posts a talk that is a candidate for an answer, a candidate answer talk management table 1400 is created to manage the talk.
FIG. 14 is an explanatory diagram showing an example of the data structure of the answer candidate talk management table 1400. The answer candidate talk management table 1400 has an answer candidate talk ID column 1405, a number of likes column 1410, a member ID column 1415, a number of sadness column 1420, a member ID column 1425, a deadline column 1430, and a yes/no column 1435. The answer candidate talk ID column 1405 stores a talk ID that is a candidate for an answer. The number of likes column 1410 stores the number of times the "Like" icon was selected for the talk. The member ID column 1415 stores information (specifically, a user ID) for uniquely identifying a member who selected the "Like" icon in this embodiment. The number of sadness column 1420 stores the number of times the "Sadness" icon was selected for the talk. The member ID column 1425 stores the member ID who selected the "Sadness" icon. The deadline column 1430 stores a predetermined period in condition A. For example, the time limit for deciding whether or not to adopt the candidate talk of the answer may be stored. Alternatively, the time limit for posting a formal answer to the target question talk may be stored. The "yes" column 1435 stores information indicating whether or not the talk has been adopted as a formal answer.

15 is an explanatory diagram showing a processing example according to this embodiment. The examples shown in Fig. 15 to Fig. 17 show examples of user interfaces in the flowchart shown in the example of Fig. 13.
FIG. 15 shows a specific example in which, if a response to an answer candidate is negative, the user who made the negative response is prompted to post an alternative.
Tamura posts a talk as an answer candidate in the private chat room, "This is the official answer from the SRE team. There are no particular problems.", and the data registration module 310 displays a talk field 1505 on the private chat screen 1100. The talk field 1505 displays "Tamura Ichiro @SRE team This is the official answer from the SRE team. There are no particular problems."
In response to Tamura's talk, Watanabe selects the "sad" icon (icon 1507, an example of a negative response), which indicates that the answer is inappropriate.
Next, the process determination module 320 posts a talk "@Mr. Watanabe, please post a problem" (an example of "encouraging posting of an alternative") to Mr. Watanabe in the private chat room, and displays a system notification field 1510 on the private chat screen 1100. The system notification field 1510 displays "System notification @Mr. Watanabe, please post a problem."

FIG. 16 is an explanatory diagram showing a processing example according to this embodiment.
15, Watanabe posts a talk in the private chat room, "An application to AWS is required. Please fill out the designated form.", which is a proposed revision, and the processing determination module 320 displays a talk field 1615 on the private chat screen 1100. The talk field 1615 displays "Watanabe Satoshi An application to AWS is required. Please fill out the designated form."
Then, referring to Watanabe's talk, Tamura posts a talk "This is the official answer from the SRE team. An application to AWS is required. Please fill out the designated form" as a revised answer candidate, and displays the talk field 1620 on the private chat screen 1100. The talk field 1620 displays "Tamura Ichiro @SRE team This is the official answer from the SRE team. An application to AWS is required. Please fill out the designated form."
The "2" on the right side of the icon 1622 in the talk section 1620 indicates that the icon 1622 was selected by other members (2 people) in response to Tamura's talk (talk section 1620).

17 is an explanatory diagram showing an example of processing according to this embodiment, which shows a specific example in which a user who has not responded is prompted to respond.
16, the process determination module 320 posts a chat "@Mr. A @Mr. B, please rate the answer (an example of "encouraging a response")" to members (Mr. A and Mr. B) who have not selected "Like" in the private chat room to encourage them to respond, and displays a system notification field 1725 on the private chat screen 1100. The system notification field 1725 displays "System notification @Mr. A @Mr. B, please rate the answer."
After seeing the system notification column 1725, Mr. A and Mr. B check the contents of the talk column 1620, and both of them select icon 1622, and four people give the "like" button, thus satisfying the conditions for posting to a public chat room. Therefore, the data registration module 310 posts the contents of the talk column 1620 as a reply talk on the public chat screen 1190.

In each of the above embodiments, the term "processor" refers to a processor in a broad sense, and includes a general-purpose processor (e.g., CPU: Central Processing Unit, etc.) and a dedicated processor (e.g., GPU: Graphics Processing Unit, ASIC: Application Specific Integrated Circuit, FPGA: Field Programmable Gate Array, programmable logic device, etc.).
In addition, the operations of the processor in each of the above embodiments may be performed not only by one processor, but also by multiple processors located at physically separate locations working together. Furthermore, the order of the operations of the processor is not limited to the order described in each of the above embodiments, and may be changed as appropriate.
The program described above may be provided by storing it in a recording medium, or the program may be provided via a communication means. In that case, for example, the program described above may be regarded as an invention of "a computer-readable recording medium on which a program is recorded."
"Computer-readable recording medium on which a program is recorded" refers to a computer-readable recording medium on which a program is recorded, which is used for installing, executing, distributing, etc. a program.
Examples of recording media include digital versatile discs (DVDs) such as "DVD-R, DVD-RW, DVD-RAM, etc.", which are standards established by the DVD Forum, and "DVD+R, DVD+RW, etc.", which are standards established for DVD+RW; compact discs (CDs) such as read-only memories (CD-ROMs), CD recordables (CD-Rs), CD rewritables (CD-RWs), Blu-ray (registered trademark) Discs, magneto-optical discs (MOs), flexible discs (FDs), magnetic tapes, hard disks, read-only memories (ROMs), electrically erasable and rewritable read-only memories (EEPROMs), flash memories, random access memories (RAMs), and SD (short for Secure Digital) memory cards.
The whole or a part of the program may be recorded on the recording medium and stored or distributed, etc. Also, the program may be transmitted by communication using a transmission medium such as a wired network used in a local area network (LAN), a metropolitan area network (MAN), a wide area network (WAN), the Internet, an intranet, an extranet, etc., a wireless communication network, or a combination of these, or may be transmitted on a carrier wave.
Furthermore, the program may be a part or the whole of another program, or may be recorded on a recording medium together with a separate program, or may be divided and recorded on a plurality of recording media, or may be recorded in any manner that allows restoration, such as compression or encryption.

100... Information processing device 105... Processor 110... Memory 120... Data memory 122... Chat management information storage module 140... Program memory 142... Chat processing module 144... First chat processing module 146... Second chat processing module 185... Output device 187... Display device 189... Printing device 190... Reception device 192... Instruction reception device 194... Document reading device 195... Communication device 198... Bus 210... Terminal 220... User 285, 290... Communication line 300... Chat processing server 310... Data registration module 320... Processing determination module 330... DB
350...Client

Claims (12)

A processor is provided.
The processor,
performing a first posting process of posting a first chat message posted in a first chat room in a second chat room associated with the first chat room;
performing a second posting process for posting a second talk posted to the second chat room by a first user in the second chat room as a reply talk to the first talk in the first chat room ;
In the second posting process, the second talk is posted to the first chat room as a talk in response to the first talk in accordance with a response from a second user in the second chat room to the second talk.
Information processing device. A processor is provided.
The processor,
performing a first posting process of posting a first chat message posted in a first chat room in a second chat room associated with the first chat room;
performing a second posting process for posting a second talk posted to the second chat room by a first user in the second chat room as a reply talk to the first talk in the first chat room ;
prompting a user designated as a user posting the second talk to respond with an understanding;
Information processing device. The processor,
In the second posting process, the second talk is posted to the first chat room as a talk in response to the first talk in accordance with a response from a second user in the second chat room to the second talk.
The information processing device according to claim 2 . The processor,
using a selection of an icon indicative of a response provided in the second chat room;
4. The information processing device according to claim 1 . The processor,
if the response is a negative response, prompting the user who provided the negative response to post an alternative;
4. The information processing device according to claim 1 . The processor,
Prompt users who have not responded to make a response;
4. The information processing device according to claim 1 . The first chat room is a public chat room and the second chat room is a private chat room.
The information processing device according to claim 1 or 2 . The processor,
A posting in the second chat room is not made to the first chat room except when the second posting process is performed.
The information processing device according to claim 7 . The processor,
prompting a user designated as a user posting the second talk to respond with an understanding;
The information processing device according to claim 1 . The processor,
by using a selection of a response icon in the second chat room, when a response indicating rejection is received from the designated user, designating the designated user as a user who will post the second chat to other users;
10. The information processing device according to claim 2 . A computer including a processor, the processor
performing a first posting process of posting a first chat message posted in a first chat room in a second chat room associated with the first chat room;
performing a second posting process for posting a second talk posted to the second chat room by a user in the second chat room in response to the first talk, in the first chat room ;
In the second posting process, the second talk is posted to the first chat room as a talk in response to the first talk in accordance with a response from a second user in the second chat room to the second talk.
An information processing program for executing processing. A computer including a processor, the processor
performing a first posting process of posting a first chat message posted in a first chat room in a second chat room associated with the first chat room;
performing a second posting process for posting a second talk posted to the second chat room by a user in the second chat room in response to the first talk, in the first chat room ;
prompting a user designated as a user posting the second talk to respond with an understanding;
An information processing program for executing processing.

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