JP7697845B2 - House cleaning support system - Google Patents

Description

The present invention relates to a house cleaning support system.

In recent years, house cleaning services that clean and repair homes on behalf of residents have become increasingly popular. In these house cleaning services, the house cleaning company visits the home in advance and selects areas that need cleaning based on their specialized knowledge. It is common for the company to then propose a house cleaning plan to the resident. Some systems that propose such plans to residents have also been proposed (for example, Patent Document 1, etc.).

JP 2018-101263 A

However, it is thought that it is a large burden for house cleaning companies to visit homes in advance and select areas that need cleaning. In particular, in recent years, as the demand for house cleaning services has increased, there has been a shortage of house cleaning staff, so the above burden is thought to be particularly large.

In addition, it would be difficult for a house cleaning company to suggest appropriate house cleaning services to the residents of a home without first visiting the home.

The present invention was made in consideration of the above problems, and its main objective is to enable house cleaning companies to propose appropriate house cleaning services while reducing the burden on the company.

In order to solve the above problems, the first invention of the house cleaning support system is a house cleaning support system that supports a house cleaning company that cleans a house,
A plurality of cleaning targets are predefined within the house,
a monitoring means for monitoring a condition of each of the cleaning targets;
a cleaning necessity determining means for determining whether or not cleaning is required for each of the cleaning objects based on a monitoring result by the monitoring means;
A notification means for notifying the house cleaning company of the result of the determination by the cleaning necessity determination means;
The present invention is characterized by comprising:

According to the first invention, a determination is made as to whether cleaning is required for each cleaning target in the home, and the result of the determination is notified to the house cleaning company. In this case, the house cleaning company can ascertain which of the cleaning targets in the home need cleaning without visiting the home. This allows the house cleaning company to make appropriate suggestions regarding house cleaning services to the resident without visiting the home. This allows the house cleaning company to make appropriate suggestions for house cleaning services while reducing its own burden.

A second aspect of the present invention is a house cleaning support system according to the first aspect of the present invention, wherein each of the cleaning targets includes equipment installed in the house;
The monitoring means includes a facility usage monitoring means for monitoring a usage status of the facility,
The cleaning necessity determining means determines whether cleaning is necessary for the facility based on the monitoring result by the facility usage monitoring means.

According to the second invention, it is considered that the degree of dirtiness of equipment installed in a house varies depending on the usage conditions. For example, it is considered that the more frequently the equipment is used, the dirtier the equipment becomes. Therefore, in the second invention, focusing on this point, the usage conditions of the equipment are monitored, and based on the monitoring results, it is determined whether or not the equipment needs cleaning. This makes it possible to appropriately determine whether or not the equipment needs cleaning.

A third aspect of the present invention is a house cleaning support system according to the first or second aspect of the present invention, wherein each of the cleaning targets includes a first indoor space in the house;
The monitoring means includes a surface condition monitoring means for monitoring a surface condition, which is a condition of a floor surface, a wall surface, or a ceiling surface in the first indoor space,
The cleaning necessity determining means determines whether cleaning is necessary for the first indoor space based on the monitoring result by the surface condition monitoring means.

According to the third invention, dirt in an indoor space in a house easily adheres to the floor, walls, and ceiling of the indoor space. Therefore, in the third invention, the condition of the floor, walls, and ceiling of the indoor space is monitored, and the need for cleaning of the indoor space is determined based on the monitoring results. This makes it possible to appropriately determine whether or not the indoor space needs cleaning.

A fourth aspect of the present invention is a house cleaning support system according to any one of the first to third aspects, wherein each of the cleaning targets includes a second indoor space in the house;
The monitoring means includes a behavior monitoring means for monitoring a behavior state of a person in the second indoor space,
The cleaning necessity determining means is configured to determine whether or not cleaning is necessary for the second indoor space based on the monitoring result by the behavior monitoring means.

According to the fourth invention, it is considered that the degree of dirtiness of an indoor space depends on the behavior of the resident in the indoor space, such as the movement of the resident in the indoor space and the cleaning status of the resident in the indoor space. Therefore, the fourth invention focuses on this point and determines whether or not cleaning is required for the indoor space based on the behavior of people in the indoor space. This makes it possible to appropriately determine whether or not cleaning is required for the indoor space.

A fifth aspect of the present invention is a house cleaning support system according to any one of the first to fourth aspects of the present invention, wherein each of the cleaning targets includes a third indoor space in the house;
The monitoring means includes a furniture arrangement monitoring means for monitoring the arrangement of furniture in the third indoor space,
The cleaning necessity determining means determines whether or not cleaning is necessary for the third indoor space based on the monitoring result by the furniture arrangement monitoring means.

According to the fifth invention, when new furniture is installed in an indoor space or when the position of furniture is changed, dust is likely to be generated as the furniture is moved. In this regard, according to the fifth invention, the necessity of cleaning is determined based on the furniture arrangement. Therefore, by determining that cleaning is necessary when the furniture arrangement changes, the result of this determination is notified to the house cleaning company. This enables the house cleaning company to make more appropriate suggestions regarding house cleaning.

A sixth aspect of the present invention is a house cleaning support system according to any one of the first to fifth aspects of the present invention, comprising: an adoption information acquisition means for acquiring proposal adoption information regarding whether or not a proposal is accepted by a resident of the house to clean the cleaning target determined to require cleaning according to the result of the determination by the cleaning necessity determination means notified by the notification means;
a change means for changing a determination criterion value for determining whether or not cleaning is required by the cleaning necessity determination means based on the proposal adoption information of the cleaning object acquired by the adoption information acquisition means;
The present invention is characterized by comprising:

As described above, according to the first invention, the house cleaning company is notified of the result of the cleaning necessity judgment for each cleaning target in the house. In this case, the house cleaning company will propose to the resident that they should clean the cleaning targets that are judged to need cleaning according to the notified necessity judgment result.

In the sixth invention, therefore, proposal adoption information regarding whether the proposal was accepted by the resident is acquired, and the judgment reference value when the cleaning necessity judgment means judges whether the cleaning object is to be cleaned is changed based on the acquired proposal adoption information (for the cleaning object). In this case, for example, if information indicating that the proposal was rejected is acquired as proposal adoption information, there is a possibility that the resident has judged that the cleaning object is not yet dirty enough to be cleaned. Therefore, in such a case, the judgment reference value can be automatically changed to match the resident's sense of cleanliness, such as changing the judgment reference value to a lower side of cleanliness. This makes it possible to make more accurate judgments on the necessity of cleaning that reflect the resident's sense in subsequent judgments.

A seventh aspect of the present invention is a house cleaning support system according to any one of the first to sixth aspects of the present invention, wherein the house cleaning company provides a regular cleaning service in which the house cleaning company periodically visits the house and performs cleaning;
The cleaning necessity determination means determines whether or not each cleaning target needs cleaning each time before the house cleaning company visits the house on a regular basis, and notifies the house cleaning company of the result of the necessity determination by the notification means.

According to the seventh invention, each time before the scheduled visit date when the house cleaning company providing the regular cleaning service visits the house to clean it, the house cleaning company is notified of the result of whether or not each cleaning target in the house needs to be cleaned. This eliminates the need for the house cleaning company to visit the house in advance on each scheduled visit date, greatly reducing the burden on the house cleaning company when providing the regular cleaning service.

The house cleaning support system of an eighth aspect of the present invention is the seventh aspect of the present invention, further comprising a dirt determination means for determining whether the cleaning target is significantly dirty based on a monitoring result of the monitoring means;
The cleaning necessity determination means determines that the cleaning object has a high degree of necessity for cleaning when the stain determination means determines that the cleaning object has been significantly stained,
The notification means is characterized in that, when the cleaning necessity determination means determines that the necessity of cleaning is high, it immediately notifies the house cleaning company to that effect.

According to the eighth invention, if a cleaning target in the house becomes significantly soiled, it is determined that the cleaning target is in high need of cleaning. The cleaning company is then immediately notified of this fact. In this case, if the cleaning target becomes significantly soiled, the cleaning company can know this even before the scheduled visit date. Therefore, a suggestion to the resident that the cleaning target should be cleaned can be made in a timely manner without waiting for the scheduled visit date.

A ninth aspect of the present invention is a house cleaning support system according to the eighth aspect of the present invention, wherein the cleaning necessity determination means, when it is determined by the stain determination means that the cleaning target is significantly stained, determines whether cleaning is necessary for each cleaning target other than the cleaning target;
The notification means is characterized in that when notifying that the cleaning target on which the severe stain has occurred is in high need of cleaning, it also notifies each of the cleaning targets other than the severely soiled cleaning target as to whether or not they need cleaning.

According to the ninth invention, when a cleaning target in a house becomes significantly soiled, a determination is made as to whether or not cleaning is required for each cleaning target other than that cleaning target (hereinafter referred to as other cleaning targets). Then, when the house cleaning company is notified that the significantly soiled cleaning target is in high need of cleaning, the company is also notified of the need for cleaning for the other cleaning targets. This allows the house cleaning company to make a proposal to the resident to clean the significantly soiled cleaning target at the same time as suggesting cleaning for the other cleaning targets. This makes it possible to use this timing to clean the other cleaning targets as well, which can reduce the burden on the house cleaning company, such as by canceling a cleaning visit on the next regular visit date.

FIG. 1 is a diagram showing the overall configuration of a house cleaning support system. 11 is a flowchart showing a cleaning necessity determination process. FIG. 11 is a diagram showing an example of a list showing the result of cleaning necessity determination. FIG. 13 is a diagram showing an example of a result table into which proposal adoption/rejection information is entered. 13 is a flowchart showing a necessity determination improvement process.

In this embodiment, a house cleaning support system that supports the provision of house cleaning services is embodied for house cleaning companies that provide house cleaning services for houses sold by home builders. FIG. 1 is a diagram showing the overall configuration of the house cleaning support system. It is assumed that the house cleaning company will provide a so-called "regular cleaning service" in which the company visits a house on a specified regular visit date to perform house cleaning. When the house cleaning company visits a house on a regular visit date, the company first makes a proposal to the resident about the areas to be cleaned on that day. Therefore, in the house cleaning support system of this embodiment, the home builder provides the house cleaning company with information to support the above proposal before each regular visit date.

As shown in FIG. 1, the house cleaning support system 10 includes a server system 21 provided in a home builder 11. The server system 21 is configured with a personal computer, and is connected to a house cleaning company 13 that provides house cleaning services and a home 14 that has contracted for house cleaning, via a communication network 15 such as the Internet. The server system 21 includes a control unit 22 that includes a well-known microcomputer having a CPU, etc., a communication unit 23 that communicates via the communication network 15, an operation unit 24 that is operated by the home builder 11, and a memory unit 25 that stores various information.

The house cleaning company 13 is provided with a company server 31. The company server 31 is configured with a personal computer and is communicatively connected to the server system 21 via the communication network 15.

The contractor server 31 has a control unit 32 configured with a well-known microcomputer having a CPU and the like, a communication unit 33 that communicates via the communication network 15, an operation unit 34 operated by the house cleaning contractor 13, a memory unit 35 that stores various information, and a display unit 36 that displays various information related to house cleaning. The control unit 32 is also connected to the communication unit 33, the operation unit 34, the memory unit 35, and the display unit 36.

A home server 41 is provided in the residence 14. The home server 41 in the residence 14 is configured with a personal computer and is communicatively connected to the server system 21 via the communication network 15.

The home server 41 includes a control unit 42 configured with a well-known microcomputer having a CPU and the like, a communication unit 43 that communicates via the communication network 15, an operation unit 44 that is operated by the resident, and a storage unit 45 in which various information is stored. The communication unit 43, the operation unit 44, and the storage unit 45 are each connected to the control unit 42.

In the house 14, multiple cleaning targets are set. The multiple cleaning targets include a stove 17 as equipment, and a bathroom 18 and a living room 19 as indoor spaces. Hereinafter, the stove 17, bathroom 18, and living room 19 may be collectively referred to as "cleaning targets 17 to 19."

Information regarding the cleaning targets within the house 14 is stored in advance in the memory unit 25 of the server system 21 as specification information of the house 14. The specification information of the house 14 includes information such as, for example, "The house 14 has a living room 19," "The living room 19 is the target for cleaning," "A carpet is laid on the floor of the living room 19," and "A sofa is placed on the carpet." The home builder 11 stores this information in the memory unit 25 by operating the operation unit 24. Therefore, the fact that the house 14 has a stove 17, a bathroom 18, and a living room 19, and that the stove 17, the bathroom 18, and the living room 19 are the targets for cleaning, are stored in the server system 21 as specification information of the house 14.

The stove 17 is a gas stove that uses gas to generate heat, and it is expected that the more the resident uses the stove 17, the more oily dirt and other grime will accumulate around it. For this reason, the stove 17 is provided with a gas usage sensor 51 that detects the amount of gas used by the stove 17. The more the resident uses the stove 17, the more gas usage by the stove 17 will accumulate. For this reason, the gas usage sensor 51 makes it possible to monitor the usage of the stove 17 through the amount of gas used. In other words, the gas usage sensor 51 corresponds to an equipment usage monitoring means that monitors the usage of the stove 17. The fact that the stove 17 is a gas stove is stored in advance in the server system 21 as specification information for the house 14.

The gas usage sensor 51 is connected to the home server 41. The monitoring results (gas usage) are sequentially input from the gas usage sensor 51 to the control unit of the home server 41. The control unit 42 accumulates and stores the input gas usage in the memory unit 45. As a result, the home server 41 stores gas usage information, which is the accumulated value of the gas usage in the stove 17.

The bathroom 18 has a floor and walls made of tiled interior materials, and a ceiling made of water-repellent resin panels. The floor, walls, and ceiling of the bathroom 18 may be prone to mold growth due to moisture in the bathroom 18. To address this issue, the bathroom 18 is provided with a camera 52 that captures the surface conditions of the bathroom 18's floor, walls, and ceiling. The camera 52 captures the bathroom 18's floor, walls, and ceiling periodically (e.g., at noon every day). Thus, the images captured by the camera 52 can be used to monitor the occurrence of mold on the surfaces of the bathroom 18. In other words, the camera 52 corresponds to a surface condition monitoring means that monitors the surface conditions of the bathroom 18. The configuration of the bathroom 18's floor, walls, and ceiling is stored in advance in the server system 21 as specification information for the house 14.

The camera 52 is connected to the home server 41. The monitoring results (images of the surface conditions of the floor, walls, and ceiling) are input from the camera 52 to the control unit 42 of the home server 41 periodically (for example, at noon every day). The control unit 42 sequentially stores the input monitoring results in the memory unit 45. As a result, the home server 41 stores the surface conditions in the bathroom 18 for each day.

In the living room 19, a carpet is laid on the floor, and dirt accumulates on the surface of the carpet over time. It is thought that the degree of dirt on the carpet varies depending on the behavior of the resident, such as the frequency of movement in the living room 19 and the frequency of cleaning. Therefore, the living room 19 is provided with a motion sensor 53 (corresponding to a behavior monitoring means) that monitors the behavior of the resident in the living room 19. This makes it possible to monitor the behavior of the resident in the living room 19. The fact that a carpet is laid in the living room 19 is stored in advance in the server system 21 as specification information for the house 14.

It is believed that the higher the air cleanliness value in the living room 19, the more easily dust will accumulate. Therefore, the living room 19 is provided with an air cleanliness sensor 54 as a monitoring means for monitoring the air cleanliness status in the living room 19. This makes it possible to monitor the air cleanliness status in the living room 19.

When a resident installs new furniture in the living room 19 or rearranges the furniture, it is thought that dust will easily accumulate as the furniture is moved. Therefore, the living room 19 is provided with a camera 55 (corresponding to a furniture arrangement monitoring means) that monitors the furniture arrangement in the living room 19. This makes it possible to monitor the furniture arrangement in the living room 19. The furniture arrangement in the living room 19 is stored in advance in the server system 21 as specification information for the house 14.

The motion sensor 53, the air cleanliness sensor 54, and the camera 55 are each connected to the home server 41. The monitoring results are sequentially input from the motion sensor 53, the air cleanliness sensor 54, and the camera 55 to the control unit 42 of the home server 41. The control unit 42 sequentially stores these input monitoring results in the memory unit 45. As a result, the home server 41 sequentially stores the behavior of the resident in the living room 19, the air cleanliness status, and the furniture arrangement status.

The gas usage sensor 51, cameras 52 and 55, motion sensor 53, and air cleanliness sensor 54 installed in the house 14 may be collectively referred to as "monitoring means 51 to 55" below.

The server system 21 is connected to the home server 41 via the communication network 15. The server system 21 acquires the monitoring results from each of the monitoring means 51 to 55 via the home server 41. In detail, the home server 41 transmits the monitoring results from each of the monitoring means 51 to 55 stored in the memory unit 45 to the server system 21 via the communication network 15. When the server system 21 receives the monitoring results via the communication unit 23, it stores the monitoring results in the memory unit 25. In addition, the home server 41 transmits the monitoring results from the gas usage sensor 51, the cameras 52 and 55, and the air cleanliness sensor 54 to the server system 21 once a month (for example, on the last day of each month). The monitoring results from the motion sensor 53 and the camera 55 are sequentially transmitted to the server system 21.

When the furniture arrangement in the living room 19 is changed, the server system 21 updates the furniture arrangement stored in the memory unit 25 as needed based on the monitoring results of the camera 55. This ensures that the furniture arrangement stored in the server system 21 always reflects the latest situation.

Here, the server system 21 (more specifically, the control unit 22) of the home builder 11 creates a list 61 including information on whether cleaning is required for each of the cleaning targets 17 to 19, and executes a notification control process to notify the house cleaning company 13 of the list 61. The flow of the notification control process is explained below. As described above, the house cleaning company 13 visits the house 14 on a specified regular visit day to perform house cleaning. Specifically, the regular visit day for the house 14 is the first day of each month. The home builder 11 then notifies the house cleaning company 13 each time before each regular visit day. The notification is to be performed the day before each regular visit day (in other words, the last day of each month). For this reason, the notification control process is executed on the last day of each month.

The notification control process includes a cleaning necessity determination process that determines whether cleaning is necessary for each of the cleaning targets 17-19, a list generation process that generates a list 61 that lists the results of the cleaning necessity determination process for each of the cleaning targets 17-19, and a list transmission process that transmits the list 61 to the house cleaning company 13. The control unit 22 corresponds to the cleaning necessity determination means and the notification means.

First, the cleaning necessity determination process will be described. As shown in FIG. 2, in step S11, specification information of the house 14 is obtained from the memory unit 25. In other words, it is determined that the house 14 has cleaning targets 17 to 19 as targets for house cleaning. Then, the process proceeds to step S12.

In step S12, one of cleaning targets 17 to 19 is selected as the target for the cleaning necessity determination process. Then, proceed to step S13.

In step S13, the monitoring results for the object selected in step S13 are obtained from the memory unit 25. At this time, the monitoring results for the most recent specified period are obtained. In this embodiment, the monitoring results for the period from immediately after the completion of the previous house cleaning until the execution of this process are obtained. In other words, typically, the monitoring results for the most recent period of about one month are obtained. Then, the process proceeds to step S14.

In step S14, the degree of cleaning necessity is calculated for the object selected in step S12 based on the monitoring results acquired in step S13. The degree of cleaning necessity is an index for evaluating the necessity of cleaning for each of the cleaning objects 17-19 according to its cleanliness, and is set to five levels, from 1 to 5. The necessity of cleaning is minimal when the degree of cleaning necessity is 1 (i.e., the cleanest level), and is maximized when the degree of cleaning necessity is 5 (i.e., the least cleanliness). The method of calculating the value of the degree of cleaning necessity differs for each of the cleaning objects 17-19, and will be described in detail later. Next, proceed to step S15.

In step S15, it is determined whether the cleaning necessity level calculated in step S14 exceeds a judgment reference value. The judgment reference value is set for each cleaning target 17-19. For this reason, for example, if the judgment reference value for the target selected in step S12 is set to "cleaning necessity level: 3", if the cleaning necessity level of the target is 4 or 5, a YES judgment is made and the process proceeds to step S16. If the cleaning necessity level of the target is 1, 2, or 3, a NO judgment is made and the process proceeds to step S17.

In step S16, the object selected in step S12 is determined to require cleaning. The cleaning necessity determination process then ends.

In step S17, the determination is made that "cleaning is not required" for the determination target selected in step S12. Then, the cleaning necessity determination process ends.

When the cleaning necessity determination process has been completed for a certain cleaning target, the cleaning necessity determination process is then executed for the other cleaning targets. In other words, the cleaning necessity determination process is executed for each cleaning target in turn. Eventually, a determination as to whether cleaning is necessary will be made for all cleaning targets 17 to 19.

The judgment criteria value corresponds to the criterion by which the resident judges whether or not cleaning is necessary for each of the cleaning targets 17 to 19. The judgment criteria value is stored in the memory unit 25 prior to the cleaning necessity judgment process, and the home builder 11 can set any value. The home builder 11 assumes a level of cleanliness that would make the resident judge a cleaning target to be "something that should be cleaned," and sets the judgment criteria value based on this.

After the cleaning necessity determination process has been completed for all cleaning targets 17-19, a list generation process is then executed. In the list generation process, a list 61 is generated that lists whether each cleaning target 17-19 needs to be cleaned or not, based on the results of the cleaning necessity determination process. The generated list 61 is then stored in the memory unit 25. It is assumed that list 61 has a "needs cleaning" column and a "no cleaning required" column for each cleaning target 17-19, with the corresponding column checked (see FIG. 3).

Next, the list transmission process is executed. In the list transmission process, the server system 21 transmits the list 61 to the provider server 31 via the communication network 15. Thereafter, the notification control process by the server system 21 ends. Note that in this embodiment, the notification control process is automatically started at a fixed time on the last day of each month, and the transmission of the list 61 is completed on the same day.

The house cleaning company 13 receives the list 61 from the home builder 11. In detail, when the company server 31 (control unit 32) receives the list 61 through the communication unit 33, it stores the list 61 in the memory unit 35 and displays on the display unit 36 that the list 61 has been received. The house cleaning company 13 can operate the operation unit 34 to display the list 61 on the display unit 36 and check the contents of the list 61. This allows the house cleaning company 13 to use the list 61 as a basis for considering what to propose to the resident on the day of the visit.

Next, we return to the explanation of the cleaning necessity determination process. As mentioned above, the method of calculating the degree of cleaning necessity executed in step S14 differs for each of the cleaning targets 17 to 19. Here, the method of calculating the degree of cleaning necessity will be explained for each of the cleaning targets 17 to 19. It is considered that the degree of cleaning necessity for the cleaning targets 17 to 19 can be calculated by the following processes (a) to (f).

(a) For the stove 17, the degree of need for cleaning can be calculated based on the monitoring results of the gas usage sensor 51. Specifically, it is considered that the greater the cumulative value of gas usage, the more frequently the stove 17 has been used and the greater the accumulation of dirt. For this reason, for the stove 17, the greater the cumulative value of gas usage over the past month or so, the greater the calculated degree of need for cleaning.

(b) For the bathroom 18, the degree of cleaning necessity can be calculated based on the monitoring results (surface condition of the bathroom 18) by the camera 52. In this case, for example, if mold growth progresses in the tile joints of the bathroom 18, the brightness of the joints in the image is considered to decrease (become darker). For this reason, for the bathroom 18, the lower the brightness of the tile joints in the image of the surface condition of the bathroom 18 acquired by the camera 52, the greater the calculated value of the degree of cleaning necessity.

(c) For the living room 19, the degree of cleaning necessity can be calculated based on the monitoring results (behavior of the resident) by the motion sensor 53. In this case, for example, predetermined behaviors that affect the degree of cleaning of the living room 19 are extracted by analysis from the behavior of people in the living room 19. Examples of predetermined behaviors include cleaning the living room 19 (behavior of cleaning the living room 19) and movement of residents in the living room 19 (behavior of soiling the living room 19). The degree of cleaning necessity of the living room 19 is calculated to be a smaller value the more behaviors that clean the living room 19 are extracted in the last month or so, and is calculated to be a larger value the more behaviors that soil the living room 19 are extracted.

(d) For the living room 19, the degree of need for cleaning can also be calculated based on the monitoring results (air cleanliness) from the air cleanliness sensor 54. In this case, for example, if there is a lot of dust in the living room 19, it is considered that the air cleanliness value will be high. Therefore, the degree of need for cleaning for the living room 19 is calculated to be a higher value the higher the air cleanliness value obtained by the air cleanliness sensor 54.

(e) For the living room 19, the degree of cleaning necessity can also be calculated based on the monitoring results (furniture arrangement) by the camera 55. In this case, for example, if the resident moves furniture, it is considered that dust is likely to occur in the living room 19. For this reason, if a change in the furniture arrangement is confirmed through the camera 55 within the last month or so, it is considered that the furniture has been moved, and in this case, the degree of cleaning necessity for the living room 19 is calculated to be a large value. Also, the more times that changes in the furniture arrangement are confirmed within the last month or so, the larger the degree of cleaning necessity is calculated to be. Note that it is also possible to confirm that the resident has moved furniture by extracting the action of moving furniture as predetermined behavioral information from the behavioral information acquired by the motion sensor 53 described above.

There are three calculation methods (c) to (e) for the degree of cleaning necessity of the living room 19, but the degree may be calculated using any one of the methods (c) to (e) or a combination of multiple methods.

The degree to which the cleaning target becomes dirty is also considered to vary depending on the condition of the cleaning target. For example, if the equipment is waterproofed, dirt is less likely to adhere to it. If the floor of the indoor space is carpeted, dust is more likely to accumulate than if it is made of hardwood flooring. If a shelf is placed near the wall of the indoor space, dust is more likely to accumulate between the shelf and the wall. For this reason, it is preferable to perform an analysis based on the specification information of the house 14 stored in the memory unit 25 when calculating the degree of cleaning necessity for each cleaning target 17 to 19. At this time, in this embodiment, the specification information for the living room 19 is updated based on the monitoring results of the camera 55 of the living room 19. This makes it possible to prevent problems from occurring in the analysis process based on the specification information of the house 14 due to rearrangements in the living room 19, etc.

However, it is believed that there are individual differences in residents' sense of cleanliness, such as whether or not they like to be clean. For this reason, even if the house cleaning company 13 makes a suggestion to the resident based on the list 61 provided by the housing manufacturer 11, it is expected that the suggestion will not be accepted by the resident depending on the resident's sense. For example, even if the server system 21 determines that a certain cleaning target "needs cleaning," if the resident is not very concerned about dirt, it is believed that the resident may refuse to have the cleaning performed. Also, even if the server system 21 determines that "cleaning is not necessary," if the resident is a neat person, it is believed that the resident may request that the cleaning be performed.

For this reason, in this embodiment, the server system 21 is configured to obtain proposal acceptance information regarding whether or not the proposal made based on the list 61 has been accepted by the residents. Then, based on the obtained proposal acceptance information, a process for improving the cleaning necessity determination is performed. As a result, the next time a plan is created, it is possible to create a plan that is more easily accepted by the residents. In the following description, the process for improving the cleaning necessity determination based on the proposal acceptance information is referred to as the "necessity determination improvement process."

First, prior to the necessity determination improvement process, the house cleaning company 13 cleans the house 14 and then reports to the home builder 11 the proposal adoption/rejection information related to the proposals made during the cleaning. In detail, the house cleaning company 13 operates the operation unit 34 of the company server 31 to input the proposal adoption/rejection information for each cleaning target 17-19. The company server 31 transmits the proposal adoption/rejection information to the server system 21 via the communication network 15. The operation unit 34 of the company server 31 corresponds to the adoption/rejection information acquisition means.

When entering the proposal acceptance/rejection information, the house cleaning company 13 enters it into a specified results table 62 (see FIG. 4). The results table 62 displays a list of all cleaning targets 17-19, and for each cleaning target 17-19, there are columns for "Proposal made?", "Accepted", and "Rejected". In the "Proposal made?" column, "Accepted" is entered if a proposal was made to the resident to have the cleaning done based on the list 61, and "Rejected" is entered if no proposal was made. Either the "Accepted" or "Rejected" column is checked depending on whether the proposal based on the list 61 was accepted.

In more detail, when the house cleaning company 13 proposes to clean a cleaning target that is marked as "needs cleaning" on the list 61, and the proposal to clean is accepted by the resident, it writes "Yes" in the "Proposal made" column for that cleaning target and puts a check in the "Accepted" column. On the other hand, when a proposal to clean is made and the resident declines to carry out the cleaning, it writes "Yes" in the "Proposal made" column for that cleaning target and puts a check in the "Rejected" column.

Furthermore, if a resident requests additional cleaning for a cleaning target that is marked "not requiring cleaning" in list 61 (i.e., a cleaning target for which no proposal was made to clean it), the house cleaning company 13 will write "no" in the "proposal" column for that cleaning target and check the "rejected" column. On the other hand, if there is no additional request from the resident for a cleaning target that is marked "not requiring cleaning" in list 61, the house cleaning company 13 will write "no" in the "proposal" column and check the "rejected" column.

Next, when the server system 21 (control unit 22) receives the proposal adoption information through the communication unit 23, it links it to the house 14 and the list 61 and stores it in the storage unit 25, and starts the necessity determination improvement process. The flow of the necessity determination improvement process will be explained below with reference to FIG. 5. The necessity determination improvement process is executed for each cleaning target 17-19. In the following explanation, as an example, the necessity determination improvement process for the stove 17 out of the cleaning targets 17-19 of the house 14 will be explained.

In step S21, a target for which the necessity determination improvement process is to be performed is selected. Specifically, the stove 17 is selected as the target. Next, the process proceeds to step S22.

In step S22, the proposal adoption/rejection information regarding the stove 17 is obtained from the memory unit 25. Then, the process proceeds to step S23.

In step S23, it is determined whether the stove 17 is marked as "needs cleaning" in the list 61. If it is marked as "needs cleaning," the process returns YES and proceeds to step S24. If it is marked as "no cleaning required," the process returns NO and proceeds to step S27.

In step S24, it is determined whether the proposal to clean the stove 17 has been accepted by the resident based on the proposal adoption information for the stove 17. If the proposal adoption information for the stove 17 is "adopted," i.e., if the proposal to clean the stove 17 has been accepted, a YES judgment is made and this process ends. In other words, the cleaning necessity judgment for the stove 17 is determined to have been appropriate, and subsequent cleaning necessity judgments will be performed in the current state. On the other hand, if the proposal adoption information for the stove 17 is "not adopted," i.e., if the proposal to clean the stove 17 has not been accepted, a NO judgment is made and the process proceeds to step S25.

In step S25, the judgment reference value for judging whether or not the stove 17 needs cleaning is changed to a value larger than the current value. If the resident does not accept the suggestion to clean the stove 17 despite the suggestion, the resident may have decided that "the stove 17 is not yet dirty enough to need cleaning." In this case, it is presumed that the resident does not require the stove 17 to be that clean, and therefore it is considered appropriate to clean the stove 17 less frequently than the current frequency. For this reason, in step S25, the judgment reference value for judging whether or not the stove 17 needs cleaning is changed to a value larger than the current value (i.e., a value lower in cleanliness). This makes it more difficult to judge that the stove 17 needs cleaning than the current frequency. Then, this process ends. Note that the control unit 22 corresponds to a change means.

On the other hand, in step S27, if the stove 17 is set to "no cleaning required" in list 61, a determination is made as to whether the resident has requested that the stove 17 be cleaned. If the proposal adoption information for stove 17 is "adopted," i.e., if the resident has not requested that the stove 17 be cleaned, a YES determination is made and this process ends. In other words, the determination as to whether the stove 17 needs cleaning is determined to be appropriate, and subsequent cleaning determinations will be performed as is. On the other hand, if the proposal adoption information for stove 17 is "not adopted," i.e., if the resident has requested that the stove 17 be cleaned, a NO determination is made and the process proceeds to step S28.

In step S28, the judgment reference value for determining whether or not the stove 17 needs cleaning is changed to a value smaller than the current value. If cleaning of the stove 17 was not suggested but the resident requests cleaning of the stove 17, the resident may have determined that "the stove 17 is dirty to the point that cleaning is necessary." In this case, it is presumed that the resident requires a relatively high level of cleanliness for the stove 17, and therefore it is considered advisable to clean the stove 17 more frequently than currently. For this reason, in step S28, the judgment reference value for determining whether or not the stove 17 needs cleaning is changed to a value smaller than currently (i.e., to a value on the side of higher cleanliness). This makes it easier to judge that the stove 17 "needs cleaning" than currently. Then, this process ends.

In this embodiment, house cleaning is performed once a month on the regular visit day. However, there are cases where it is desired to clean the cleaning target without waiting for the regular visit day, such as when the cleaning target in the house becomes significantly dirty. For example, as described above, a carpet is laid on the floor of the living room 19. Therefore, if a resident spills a drink or the like in the living room 19, it is expected that the carpet will become significantly dirty and require immediate cleaning.

Here, in this embodiment, the server system 21 (control unit 22) can determine that significant soiling has occurred on the cleaning target based on the monitoring results of the monitoring means. In other words, the control unit 22 corresponds to the soiling determination means. As described above, the behavioral information of the resident acquired by the motion sensor 53 is sequentially transmitted to the server system 21 via the home server 41 and stored in the memory unit 25. Then, the server system 21 immediately executes an analysis process of the behavioral information of the resident.

Furthermore, if the server system 21 determines that the cleaning target is "severely soiled," it determines that the cleaning target "needs cleaning." In this case, it immediately sends a notification to that effect to the contractor server 31. When the contractor server 31 receives the notification, the content of the notification can be displayed on the display unit 36. This allows the house cleaning contractor 13 to know immediately after the occurrence of the severe soiling that the cleaning target has become in a state where cleaning is required due to the occurrence of the severe soiling.

As a specific example, first, when a resident spills a drink or the like in the living room 19, the resident's actions at that time are acquired by the motion sensor 53 as behavioral information of the resident. The monitoring results by the motion sensor 53 are successively transmitted to the server system 21 via the home server 41. Therefore, the behavioral information is immediately transmitted to the server system 21.

When the server system 21 receives the behavioral information of the resident acquired by the motion sensor 53, it immediately executes an analysis process of the behavioral information of the resident. The server system 21 is set to determine whether the resident has spilled a drink or the like in the living room 19, and if it determines that a spill has occurred, to determine that the living room 19 is "severely soiled." Therefore, if a resident spills a drink or the like in the living room 19, the server system 21 determines that the living room 19 is "severely soiled."

Next, the server system 21 determines that the living room 19 "needs cleaning." The server system 21 then immediately sends a notification to the contractor server 31 that "the carpet in the living room 19 is significantly soiled because the resident spilled a drink or the like, and cleaning is required." The house cleaning contractor 13 can then find out about this by looking at the display unit 36 of the contractor server 31, without having to wait until the scheduled visit date (the last day of each month).

In this way, the house cleaning company 13 can know if the cleaning target is significantly soiled even before the scheduled visit date. Therefore, the house cleaning company 13 can make a timely suggestion to the resident that the cleaning target should be cleaned without waiting for the scheduled visit date.

Furthermore, when the control unit 22 determines that the living room 19 is "significantly soiled," it determines that the living room 19 "needs cleaning," but it is also advisable to determine whether or not the other cleaning targets 17, 18 need cleaning as well. In this case, the other cleaning targets 17, 18 will be determined to need cleaning by the cleaning necessity determination process using the above-mentioned cleaning necessity degree and determination standard value.

The control unit 22 notifies the house cleaning company 13 that cleaning of the living room 19, which is heavily soiled, is highly necessary, and also notifies the house cleaning company 13 of the necessity for cleaning of each of the other cleaning targets 17, 18. This allows the house cleaning company 13 to make a proposal to the resident to clean the other cleaning targets 17, 18 when proposing cleaning of the living room 19, which is heavily soiled.

The above-mentioned service format in which house cleaning services can be used on a spot basis rather than on a regular basis is generally referred to as a "spot cleaning service." In other words, this embodiment allows residents to use both the regular cleaning service and the spot cleaning service.

The configuration of this embodiment described above provides the following excellent effects:

- The server system 21 of the home builder 11 determines whether cleaning is required for each of the cleaning targets 17-19 in the home 14, and notifies the house cleaning company 13 of the results of this determination. In this case, the house cleaning company 13 can determine which of the cleaning targets 17-19 in the home 14 need cleaning, without visiting the home 14. This allows the house cleaning company 13 to make appropriate suggestions regarding house cleaning services to the resident, without visiting the home 14. This allows the house cleaning company 13 to make appropriate suggestions for house cleaning services while reducing its own burden.

In addition, it is convenient for the residents if the house cleaning company 13 spends less time in the residence 14.

- It is believed that the degree of dirtiness of the stove 17 varies depending on its usage. For example, it is believed that the more frequently the stove 17 is used, the dirtier the equipment will become. With this in mind, the gas usage sensor 51 is used to monitor the usage of the stove 17, and based on the monitoring results, it is determined whether or not the stove 17 needs cleaning. This makes it possible to appropriately determine whether or not the stove 17 needs cleaning.

- Dirt in the bathroom 18 easily adheres to the floor, walls, and ceiling of the bathroom 18. Therefore, the condition of the floor, walls, and ceiling of the bathroom 18 is monitored by the camera 52, and the need for cleaning of the bathroom 18 is determined based on the monitoring results. This makes it possible to appropriately determine whether or not the bathroom 18 needs cleaning.

The degree of dirtiness in the living room 19 is thought to depend on the behavior of the resident in the living room 19, such as the movement of the resident in the living room 19 (e.g., the frequency of movement) and the cleaning status of the resident in the indoor space (e.g., the frequency of cleaning). With this in mind, a determination is made as to whether or not cleaning is required for the living room 19 based on the behavior of people in the living room 19 acquired by the motion sensor 53. This makes it possible to appropriately determine whether or not cleaning is required for the living room 19.

- When new furniture is installed in the living room 19 or when the furniture is moved, dust is likely to be generated as the furniture is moved. In this regard, the need for cleaning is determined based on the furniture arrangement captured by the camera 55. Therefore, by making it easier to determine that cleaning is necessary when the furniture arrangement changes, the result of this determination is notified to the house cleaning company 13. This allows the house cleaning company 13 to make more appropriate suggestions regarding house cleaning.

- If the furniture arrangement in the living room 19 changes, it is conceivable that the susceptibility of the living room 19 to getting dirty may change, for example, as dust may be more likely to accumulate between the walls of the living room 19 and newly installed furniture. Here, the specification information of the house 14 stored in the memory unit 25 is updated successively based on the furniture arrangement acquired by the camera 55. This makes it possible to more accurately determine whether or not cleaning is required for the living room 19, reflecting the latest furniture arrangement.

The server system 21 notifies the house cleaning company 13 of the results of the determination of whether or not cleaning is required for each of the cleaning targets 17 to 19 in the residence 14 in the form of a list 61. In this case, the house cleaning company 13 will propose to the resident that they should clean the cleaning targets that are determined to require cleaning, in accordance with the results of the determination of whether or not cleaning is required notified by the list 61.

The house cleaning company 13 then operates the company server 31 to input proposal acceptance/rejection information regarding whether the proposal was accepted by the resident into a result table 62. The result table 62 is sent from the company server 31 to the server system 21. This allows the server system 21 to obtain proposal acceptance/rejection information for each of the cleaning targets 17 to 19.

Then, based on the acquired proposal adoption information (result table 62), the server system 21 changes the judgment criteria value for the cleaning target when the cleaning necessity judgment means judges whether or not it needs cleaning. In this case, for example, if the proposal adoption information acquires information indicating that the proposal to perform cleaning has been rejected, it is possible that the resident has judged that the cleaning target is not yet dirty enough to be cleaned. Therefore, in such a case, the judgment criteria value for the cleaning target can be automatically changed to match the resident's sense of cleanliness, such as changing the judgment criteria value for the cleaning target to a lower side of cleanliness. This makes it possible to make more accurate judgments about whether or not cleaning is needed in the future, reflecting the resident's sense.

The house cleaning company 13 provides regular cleaning services, and visits the residence 14 on the first day of each month to perform cleaning. Therefore, the server system 21 notifies the house cleaning company 13 of the results of whether or not each of the cleaning targets 17 to 19 in the residence 14 needs to be cleaned each time, on the day before the regular visit date (the last day of each month). This eliminates the need for the house cleaning company 13 to visit the residence 14 in advance on each regular visit date, significantly reducing the burden on the house cleaning company 13 when providing regular cleaning services.

Even if a regular cleaning service is provided, if the cleaning target in the house 14 becomes significantly soiled, such as when a resident spills a drink or the like in the living room 19, it is preferable to carry out cleaning promptly. Therefore, the home server 41 determines whether or not an action of spilling a drink or the like has occurred in the living room 19 based on the monitoring results of the motion sensor 53. If it is determined that an action of spilling a drink or the like has occurred in the living room 19, it determines that the living room 19 is in high need of cleaning and immediately notifies the house cleaning company 13 of that fact. In this case, the house cleaning company 13 can know if the living room 19 becomes significantly soiled even before the regular visit date. Therefore, it can make a timely suggestion to the resident that the living room 19 should be cleaned without waiting for the regular visit date.

In addition, the monitoring results from the motion sensor 53 are sequentially transmitted to the home server 41, where they are immediately analyzed. Therefore, even if significant soiling occurs suddenly, the house cleaning company 13 can respond promptly.

- If the home server 41 determines that the living room 19 is significantly soiled, it also determines whether or not the other cleaning targets 17, 18 need to be cleaned. Then, when notifying the house cleaning company 13 that the living room 19, where the significant soiling has occurred, needs to be cleaned, it also notifies the house cleaning company 13 of the need for cleaning of the other cleaning targets 17, 18. This allows the house cleaning company 13 to suggest cleaning the other cleaning targets at the same time as proposing cleaning the living room 19, where the significant soiling has occurred, to the resident. This makes it possible to use this timing to also clean the other cleaning targets 17, 18, which can reduce the burden on the house cleaning company 13, such as by canceling a cleaning visit on the next regular visit date.

The present invention is not limited to the above embodiment, and may be implemented, for example, as follows:

(1) In the above embodiment, the equipment to be cleaned is assumed to be the stove 17, but is not limited to this. For example, air conditioners, ventilation fans (range hoods), water heaters, etc. are also assumed. In the case of air conditioners, it is conceivable to estimate the degree of dirtiness of the filter using an air cleanliness sensor. In the case of ventilation fans, it is conceivable to monitor the operating status using a power consumption sensor. In the case of water heaters, it is conceivable to monitor the operating status using a gas usage sensor or a water usage sensor.

In addition, in the above embodiment, the stove 17 is a gas stove, but it may be an induction stove. In this case, the usage status can be monitored by using a power consumption sensor instead of the gas usage sensor 51. In this way, the monitoring means is not limited to those in the above embodiment.

(2) In the above embodiment, the facilities to be cleaned were assumed to be the bathroom 18 and the living room 19, but are not limited to these. For example, a toilet is also assumed. It is believed that the more frequently a resident uses a toilet, the more likely it is to become soiled. Thus, as an example, an infrared sensor (corresponding to a facility usage monitoring means) that detects the presence or absence of a resident in the toilet can be provided to monitor the number of times the resident uses the toilet.

(3) In the above embodiment, the more the resident has cleaned the living room 19 in the past month, the lower the cleaning necessity value is calculated to be. However, if the floor of the living room 19 is made of wood, it is possible that the lack of wax on the floor surface has made the floor more susceptible to soiling, and as a result, the resident is wiping the floor more frequently. In this case, it is considered preferable to suggest waxing the floor based on the increased frequency of wiping the floor.

Therefore, in homes where such a situation is anticipated, it may be better to calculate a higher cleaning necessity value the more frequently the resident cleans the living room 19. In this case, for example, when comparing the most recent frequency with the frequency immediately after waxing, if the most recent frequency is higher, a wax shortage is suspected. If such a trend is observed, a more appropriate suggestion can be made to the resident by calculating a higher cleaning necessity value for the living room based on the increasing frequency of floor wiping.

(4) In the above embodiment, the proposal adoption/rejection information is input by the house cleaning company 13, but it may also be input by the resident. In this case, it is assumed that the resident operates the operation unit 24 of the home server 41 to input the proposal adoption/rejection information.

(5) In the above embodiment, the list 61 indicates whether or not each of the cleaning targets 17 to 19 needs to be cleaned. However, other information may be included. For example, reference information about the cleaning target, such as "spider webs have been found on the ceiling and walls of the bathroom 18," may be included. This allows the house cleaning company 13 to make more accurate cleaning suggestions to the resident.

(6) In the above embodiment, the result table 62 allows the user to select whether or not the cleaning suggestion was accepted, but other information may be entered. For example, the results of the house cleaning company 13 directly interviewing the resident may be entered, such as "the resident requested that the frequency of cleaning the stove 17 be reduced." This allows the home builder 11 to grasp the individual circumstances of each home in more detail based on the interview results, thereby improving the accuracy of the cleaning necessity determination.

(7) In the above embodiment, the judgment criteria value was automatically changed by the home server 41 based on the proposal adoption/rejection information, but the home builder 11 may change it by operating the operation unit 24.

(8) In the above embodiment, it is assumed that regular cleaning service and spot cleaning service are used in combination, but this is not required.

(9) In the above embodiment, when a spot cleaning service is provided to clean the cleaning target (living room 19) that has been determined to be "severely soiled," a determination is also made as to whether or not cleaning is required for the other cleaning targets 17 and 18. This makes it possible to also make a proposal to the resident to clean the other cleaning targets 17 and 18 when proposing to clean the living room 19 that has been severely soiled.

However, for house cleaning companies that wish to minimize the number of visits, it is considered preferable to have as many objects to clean in one visit as possible. Here, the criteria for determining whether or not cleaning is necessary may be different from the usual ones when applied to other objects to be cleaned when providing a spot cleaning service.

In more detail, the judgment reference value in the above embodiment is a first judgment reference value, and the judgment reference value has a first reference value and a second judgment reference value smaller than the first judgment reference value. When the home server 41 judges that a cleaning target is significantly soiled, it judges whether cleaning is required for each cleaning target other than the cleaning target based on the second judgment reference value. This makes it more likely that the other cleaning targets will be judged as "needing cleaning." Therefore, the house cleaning company 13 can make cleaning suggestions for more cleaning targets when providing a spot cleaning service.

10... House cleaning support system, 13... House cleaning company, 14... House, 22... Control unit as cleaning necessity determining means and notification means, 17... Cooker as cleaning target, 18... Bathroom as cleaning target, 19... Living room as cleaning target, 51... Gas usage sensor as monitoring means, 52, 55... Camera as monitoring means, 53... Motion sensor as monitoring means, 54... Air cleanliness sensor as monitoring means.

Claims (8)

A house cleaning support system that supports a house cleaning company that cleans a house,
A plurality of cleaning targets are predefined within the house,
a monitoring means for monitoring a condition of each of the cleaning targets;
a cleaning necessity determining means for determining whether or not cleaning is required for each of the cleaning objects based on a monitoring result by the monitoring means;
A notification means for notifying the house cleaning company of the result of the determination by the cleaning necessity determination means;
an adoption information acquisition means for acquiring, when a proposal is made to a resident of the house to clean the cleaning target determined to require cleaning according to the result of the determination by the cleaning necessity determination means notified by the notification means, proposal adoption information regarding whether the proposal is accepted by the resident;
a change means for changing a determination criterion value for determining whether or not cleaning is required by the cleaning necessity determination means based on the proposal adoption information of the cleaning object acquired by the adoption information acquisition means;
A house cleaning support system comprising: A house cleaning support system that supports a house cleaning company that cleans a house,
A plurality of cleaning targets are predefined within the house,
a monitoring means for monitoring a condition of each of the cleaning targets;
a cleaning necessity determining means for determining whether or not cleaning is required for each of the cleaning objects based on a monitoring result by the monitoring means;
A notification means for notifying the house cleaning company of the result of the determination by the cleaning necessity determination means;
Equipped with
The house cleaning company provides a regular cleaning service in which the house is regularly visited and cleaned,
A house cleaning support system characterized in that the cleaning necessity determination means determines whether or not each cleaning target needs cleaning each time before the house cleaning company visits the house on a regular visit day, and notifies the house cleaning company of the result of the necessity determination by the notification means . a dirt determining means for determining whether the cleaning target has been significantly dirty based on a monitoring result of the monitoring means;
The cleaning necessity determination means determines that the cleaning object has a high degree of necessity for cleaning when the stain determination means determines that the cleaning object has been significantly stained,
3. The house cleaning support system according to claim 2 , wherein the notification means, when the cleaning necessity determination means determines that the degree of necessity of cleaning is high, immediately notifies the house cleaning company of that effect. the cleaning necessity determining means, when the stain determining means determines that the cleaning target is significantly stained, determines whether cleaning is necessary for each cleaning target other than the cleaning target;
The house cleaning support system described in claim 3, characterized in that when notifying that the cleaning target on which the severe stains have occurred is in high need of cleaning, the notification means also notifies of the need for cleaning of each cleaning target other than the cleaning target on which the severe stains have occurred. Each of the cleaning targets includes equipment installed in the house,
The monitoring means includes a facility usage monitoring means for monitoring a usage status of the facility,
5. The house cleaning support system according to claim 1, wherein the cleaning necessity determining means determines whether or not the facility needs cleaning based on a monitoring result by the facility usage monitoring means. Each of the cleaning targets includes a first indoor space in the house,
The monitoring means includes a surface condition monitoring means for monitoring a surface condition, which is a condition of a floor surface, a wall surface, or a ceiling surface in the first indoor space,
The house cleaning support system according to any one of claims 1 to 5, characterized in that the cleaning necessity determination means determines whether cleaning is necessary for the first indoor space based on the monitoring results by the surface condition monitoring means. Each of the cleaning targets includes a second indoor space in the house,
The monitoring means includes a behavior monitoring means for monitoring a behavior state of a person in the second indoor space,
The house cleaning support system according to any one of claims 1 to 6 , characterized in that the cleaning necessity determination means determines whether or not cleaning is necessary for the second indoor space based on the monitoring results by the behavior monitoring means. Each of the cleaning targets includes a third indoor space in the house,
The monitoring means includes a furniture arrangement monitoring means for monitoring the arrangement of furniture in the third indoor space,
The house cleaning support system according to any one of claims 1 to 7 , characterized in that the cleaning necessity determination means determines whether cleaning is necessary for the third indoor space based on the monitoring results by the furniture arrangement monitoring means.

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