JP7702196B2 - Support system, method, and program - Google Patents

Description

Application of Article 30, Paragraph 2 of the Patent Act. Released via Zoom at an online seminar for small and medium-sized enterprises on September 12, 2023, materials distributed by the Medical and Welfare Mutual Aid Association on October 10, 2023, materials distributed by Kyoeki Shoji Co., Ltd. on October 16, 2023, released via Zoom by Pacific Spatial Solutions Co., Ltd. on October 18, 2023, released via Zoom by Stayway Co., Ltd. on October 20, 2023, materials distributed by Maruwa Transport Co., Ltd. on August 31, 2023, and materials distributed at Ritsumeikan University on October 12, 2023.

The present invention relates to a support system, method, and program.

For example, technology for formulating business continuity plans is known, as described in Patent Document 1.

JP 2022-149683 A

The business continuity planning support device described in Patent Document 1 determines the priority of each of a plurality of implemented measures using an individual score assigned to each of a plurality of implemented measures against at least one of disasters and terrorism against buildings, and a corrected score relating to the mutual impact of each of the plurality of implemented measures. This makes it possible for the business continuity planning support device to prioritize measures taking into account the relationships between the characteristics of a wide variety of measures, making it possible to create an effective business continuity plan.

However, the business continuity planning support device described in Patent Document 1 cannot properly reflect the impact of a disaster on a business in the business continuity plan, which creates the problem of being unable to create an appropriate business continuity plan.

Therefore, in order to solve the above problems, the present invention aims to provide a system that supports the creation of business continuity plans that appropriately reflect possible disasters.

The support system according to one aspect of the present invention includes a business information acquisition unit that acquires business information including at least one management resource in the business of a target business, a disaster information acquisition unit that acquires disaster information including hazard map information, which is information on a hazard map including the location of the business or the management resource, from a specified device, a first impact acquisition unit that acquires a first impact level indicating the degree of impact on at least one of the customers of the business and society at each of multiple elapsed times from the time when an assumed disaster, which is an assumed disaster, occurs based on a user's operation input, a target recovery time determination unit that determines a target recovery time, which is an estimated elapsed time for which the business should be restored from the time when the assumed disaster occurs, based on the first impact level, a priority determination unit that determines the priority of measures against the assumed disaster for each of the at least one management resource based on the target recovery time and the assumed recovery time, which is an estimated time required for each of the at least one management resource to recover, determined based on the degree of disaster indicated by the hazard map, and a display processing unit that associates the priority with each of the at least one management resource and displays it on a display unit.

A method according to one aspect of the present invention includes a computer acquiring business information including at least one management resource in the business of a target business, acquiring disaster information including hazard map information, which is information on a hazard map including the location of the business or the management resource, from a specified device, acquiring a first impact level indicating the degree of impact on at least one of the customers of the business and society at each of a plurality of elapsed times from the time when an anticipated disaster occurs, which is an anticipated disaster, based on a user's operational input, specifying a target recovery time, which is an approximate elapsed time by which the business should be restored from the time when the anticipated disaster occurs, based on the first impact level, specifying a priority of measures against the anticipated disaster for each of the at least one management resource based on the target recovery time and the anticipated recovery time, which is an estimated time required for each of the at least one management resource to recover, which is specified based on the degree of disaster indicated by the hazard map, and displaying the priority level on a display unit in association with each of the at least one management resource.

A program according to one aspect of the present invention causes a computer to execute the following operations: acquire business information, which is information including at least one management resource in the business of a target business; acquire disaster information, which is information about a hazard map including the location of the business or the management resource, from a specified device; acquire a first impact level, which indicates the degree of impact on at least one of the customers of the business and society at each of multiple elapsed times from the time when an anticipated disaster occurs, based on a user's operational input; specify a target recovery time, which is an approximate elapsed time by which the business should be restored from the time when the anticipated disaster occurs, based on the first impact level; specify a priority of measures against the anticipated disaster for each of the at least one management resource based on the target recovery time and the anticipated recovery time, which is an estimated time required for each of the at least one management resource to recover, which is specified based on the degree of disaster indicated by the hazard map; and display the priority level associated with each of the at least one management resource on a display unit.

The present invention provides a system that supports the creation of business continuity plans that appropriately reflect possible disasters.

FIG. 1 is a diagram illustrating an example of the configuration of a support system. FIG. 11 is a diagram showing an example of the configuration of a business operator information table D111. FIG. 13 is a diagram showing an example of the configuration of a management resource recovery time table D112. FIG. 13 is a diagram showing an example of a business information display screen T10. FIG. 13 is a diagram showing an example of a business operator function selection screen T20. FIG. 13 is a diagram showing an example of a function analysis screen T30. FIG. 13 is a diagram showing an example of a selection screen T40 for when measures have not been taken. FIG. 13 is a diagram showing an example of a countermeasure list screen T50. FIG. 11 is a flow chart showing an example of a process of the support system. FIG. 2 illustrates an example of a hardware configuration of a computer.

The support system 100 according to one embodiment of the present invention will be described in detail below with reference to the drawings. However, the embodiment described below is merely an example, and is not intended to exclude the application of various modifications or techniques not explicitly described below. In other words, the present invention can be implemented by modifying it in various ways or combining the various embodiments without departing from the spirit of the invention. In addition, in the description of the drawings below, identical or similar parts are denoted by the same or similar reference numerals.

===Outline of Support System 100===
The support system 100 is a system that supports the formulation and sophistication of a business continuity planning (BCP) in a company, for example. The support system 100 identifies the priority of measures by analyzing the vulnerability of the business of a business subject to analysis (hereinafter referred to as the "target business") and the management resources of the business against an expected disaster based on disaster information (hereinafter referred to as the "disaster information"). As a result, the support system 100 can identify advance measures for carrying out a recovery strategy after clarifying the strategy.

Specifically, the support system 100, for example, identifies important businesses of the target business (hereinafter referred to as "important businesses") and the time period within which the business is expected not to be seriously affected in the event of a disaster (hereinafter referred to as "target recovery time"), clarifies a recovery strategy from a vulnerability analysis of the selected functions of the important businesses, and identifies advance measures for continuing to carry out the important businesses. The support system 100 then presents a recovery strategy including the target business's countermeasure status along with the priority of the advance measures to the user's user terminal (not shown). This allows the user to use the user terminal to appropriately implement countermeasures against disasters in the business and management resources of the target business.

Disaster information is information that associates locations or regions with anticipated disasters. Disaster information includes hazard map information, which is information about hazard maps, and infectious disease information that indicates the degree of impact of infectious diseases on employee work. Hazard map information is information about natural disasters such as earthquakes, tsunamis, and floods. For example, hazard map information is information that indicates, on an electronic map, the distribution of earthquake seismic intensity, the distribution of anticipated inundation depths of tsunamis, and the distribution of inundation depths due to flooding. Infectious disease information may include, for example, information about areas where infectious diseases spread, the intensity of infectious diseases, and the period during which employees are unable to work due to infectious diseases.

Management resources are, for example, the elements that enable various functions in the target business to function. The various functions include, for example, the function for receiving orders from customers (hereinafter referred to as the "order receiving function"), the function for managing inventory (hereinafter referred to as the "inventory management function"), functions related to logistics, and functions for manufacturing products. Management resources are the components of the lower hierarchical levels of each function; for example, the order management function includes resources necessary for that function to function, such as "personnel," "buildings," "office equipment," and "systems."

The assistance system 100 may be, for example and without limitation, a server computer, cloud computing, a personal computer (for example and without limitation, a desktop, laptop, tablet, etc.), a media computing platform (e.g., cable, satellite set-top box, digital video recorder), a handheld computing device (e.g., a personal digital assistant (PDA), email client, etc.), or any other type of computing or communications platform.

===Configuration of support system 100===

FIG. 1 is a diagram showing an example of the configuration of the support system 100. As shown in FIG. 1, the support system 100 includes, for example, a memory unit 101, a display processing unit 102, a business operator information acquisition unit 103, a quantitative evaluation identification unit 104, a disaster information acquisition unit 105, a first impact acquisition unit 106, a target recovery time identification unit 107, a second impact acquisition unit 108, an expected recovery time identification unit 109, a disaster impact identification unit 110, and a priority identification unit 111.

The memory unit 101 includes a business operator information table D111, a management resource recovery time table D112, and a BCP table D113.

The business operator information table D111 will be described with reference to FIG. 2. FIG. 2 is a diagram showing an example of the configuration of the business operator information table D111. The business operator information table D111 stores business operator information, and uses a business ID, which is identification information capable of identifying a business, as a primary key, and includes items such as name, location, representative, capital, number of employees, industry, corporate number, date of establishment, summary of business activities, sales, gross profit, gross profit rate, cash held, functions (which may include the locations of the functions and the management resources included in the functions), and disaster information including hazard map information. The hazard map information is hazard map information related to the business operator, various functions, and management resources.

The management resource recovery time table D112 will be described with reference to FIG. 3. FIG. 3 is a diagram showing an example of the configuration of the management resource recovery time table D112. The management resource recovery time table D112 includes items such as management resource, earthquake, tsunami, flood damage, and infectious disease, with a management resource ID, which is identification information capable of identifying a management resource, as a primary key. The management resource is an item in which information indicating management resources that may be included in each function constituting the business of the enterprise is stored. The earthquake is an item in which the seismic intensity is associated with the expected recovery time and stored. The tsunami is an item in which the tsunami inundation depth is associated with the expected recovery time and stored. The flood damage is an item in which the flood damage inundation depth is associated with the expected recovery time and stored. The infectious disease is an item in which the severity of the infectious disease (e.g., a three-level evaluation) is associated with the expected recovery time and stored. Each item is set to a three-level evaluation (e.g., "1" to "3", "1" is omitted in FIG. 3) according to the recovery time.

The BCP table D113 will be described. The BCP table D113 uses a company ID, which is identification information that can identify a company, as a primary key, and includes items such as business, quantitative indicators, first impact, important business, target recovery time, second impact, expected recovery time, and priority.

Quantitative indicators are information related to business revenue. Specifically, quantitative indicators include information indicating the sales ratio within the company, the gross profit margin within the company, gross profit, whether it is the target of the company's mid- to long-term strategy, the sales growth rate, the competitive situation, market growth potential, the impact on cash flow, etc. Quantitative indicators are information displayed in the "quantitative indicator display area T12" in Figure 4, which will be described later.

The first impact degree is a qualitative index, and is information regarding external hindrance to the company. Specifically, the first impact degree is information indicating inconvenience to customers, inconvenience to society, possibility of customer loss, etc. The first impact degree is information displayed in a "qualitative index display area T13" in FIG. 4, which will be described later.

An important business is an important business for the target business operator, and is a business that corresponds to an item selected by the user in the "business selection field T16" in FIG. 4 described later. Note that an important business may be a business that is automatically extracted based on the order displayed in the business priority display area T15.

The target recovery time is information displayed in "item T17f" in FIG. 4, which will be described later. The target recovery time will be explained in the target recovery time specification area T17 of the display processing unit 102.

The second impact level is information displayed in the "importance item of management resources T33d" in FIG. 6, which will be described later. The second impact level will be explained in the second impact level acquisition unit 108.

The estimated recovery time is the information shown in the "Recovery time" field of the management resource recovery time table D112 in FIG. 3. The estimated recovery time will be explained in the estimated recovery time determination unit 109.

The priority is information displayed in the "Countermeasure Priority Item T33e" in FIG. 6, which will be described later. Priority will be explained in the priority identification unit 111.

The display processing unit 102 generates various screens and displays them on the display unit of the user terminal (not shown) or the display device 1007. The various screens are, for example, screens that accept user input on the user terminal, and include a business information display screen T10, a business function selection screen T20, a function analysis screen T30, a selection screen T40 for unmeasured items, and a countermeasure list screen T50.

The various screens will be described below with reference to Figs. 4 to 8. Fig. 4 is a diagram showing an example of a business information display screen T10. Fig. 5 is a diagram showing an example of a business function selection screen T20. Fig. 6 is a diagram showing an example of a function analysis screen T30. Fig. 7 is a diagram showing an example of an unmeasured selection screen T40. Fig. 8 is a diagram showing an example of a countermeasure list screen T50.

As shown in FIG. 4, the business operator information display screen T10 is a screen that displays the important businesses selected by the user from among the businesses of the target business operator and the target recovery time for the important businesses.

The business operator information display screen T10 includes a basic information display area T11, a quantitative indicator display area T12, a qualitative indicator display area T13, a qualitative and quantitative total T14, a business priority display area T15, a business selection field T16, and a target recovery time specification area T17.

The basic information display area T11 displays basic information about the business, such as sales, gross profit margin, gross profit ratio, and cash on hand. This information is displayed based on information previously input by the user to a screen not shown.

The quantitative indicator display area T12 displays items such as "scale," "efficiency," "future potential," and "impact on cash flow" as quantitative indicators. In the cells of each item, for example, a three-point evaluation is used, with "3" entered if the ratio of each business (here, parts A and B, home appliance parts, and other products) to the whole is high, and "1" entered if the ratio is low.

The qualitative indicator display area T13 displays, for example, items that are a nuisance to customers T13a, items that are a nuisance to society T13b, and items that may lead to customer churn T13c. Each item in the qualitative indicator display area T13 is input with a first degree of impact that indicates, for example, the degree of impact on customers at each of multiple elapsed times.

Here, the first impact level is set to, for example, "1: small" for something that has no impact on customers or society at all, "2: medium" for something that has some impact, and "3: large" for something that has a wide impact on important customers or society. The first impact level is determined based on information acquired by the first impact level acquisition unit described below.

The multiple elapsed times are the time elapsed since the occurrence of an anticipated disaster, as set by the user, and in Figure 4, "1W (1 week)," "2W (2 weeks)," and "1M (1 month)" are set as examples.

The nuisance item for customers T13a is set, for example, by user input, for each of multiple elapsed time periods, with the degree of negative impact that the suspension of business operations or product supply will have on customers (for example, a customer's business being suspended due to an inability to supply products). For example, in FIG. 4, for "Part A," the degree of impact within one week of the disaster is "2: Medium," and after one week (two weeks and one month), the degree of impact becomes "3: Large." In other words, FIG. 4 shows that the impact of "Part A" is relatively small within one week.

The social nuisance item T13b is, for example, set by the user through operational input for each of multiple elapsed time periods, to indicate the degree of negative impact that the suspension of business operations or product supply will have on an unspecified number of people or on society (for example, the impact of a network shutdown in the case of a telecommunications company).

The customer churn possibility item T13c is, for example, set by the user through operational input for each of multiple elapsed time periods, to indicate the degree of negative impact (e.g. loss of market share or termination of transactions) that the suspension of business operations or product supply will have on continuing transactions with the customer.

The qualitative/quantitative total T14 is, for example, an item that is input by converting the sum of the evaluation scores of each item in the quantitative index and the sum of the evaluation scores of each item in the first impact (qualitative index) into a score out of 100. When converting the quantitative index and the first impact into scores, a coefficient according to the importance of each item may be set to calculate the average value.

The business priority display area T15 is an item where the order of priority is entered in descending order of the value of the items converted into the maximum score of 100 points. This allows the support system 100 to provide the user with a ranking of the importance of each business of the target business, allowing the user to appropriately select the business to be the subject of BCP formulation.

The business selection field T16 is an item that allows the user to select the important business for which the BCP is to be developed by accepting operational input from the user.

The target recovery time specification area T17 is an item that displays the target recovery time for important businesses. As described above, the target recovery time is within a range of time that is expected not to seriously affect the business in the event of a disaster. The target recovery time specification area T17 includes items T17a to T17c that display the estimated recovery time for each qualitative indicator item, which is specified based on the first impact level (ratings 1 to 3) for each qualitative indicator item (here, "inconvenience to customers," "inconvenience to society," and "possibility of customer loss"). The target recovery time specification area T17 may also include an item T17d that displays the estimated recovery time for a quantitative evaluation item, which is specified based on the evaluation (ratings 1 to 3) entered in some of the quantitative indicator items (here, "impact on cash flow"). The target recovery time specification area T17 includes items T17e and T17f that display the target recovery time for important businesses, for example, based on the recovery times entered in items T17a to T17d. The evaluations (recovery times) entered in items T17a to T17f are information identified by the target recovery time identification unit 107, which will be described later.

As shown in FIG. 5, the business function selection screen T20 is a screen for selecting various functions for performing various analyses related to BCP in the important business selected in the business selection field T16 of the business information display screen T10. The business function selection screen T20 includes, for example, a business category T21, a function category T22, a selection field T23, and an analysis start button T24. The business category T21 is an item that indicates the higher-level content of the various functions. The function category T22 is an item that indicates the content of the various functions. In addition, the function category T22 may display functions corresponding to the "industry" of the target business (for example, the industry shown in the "Japan Standard Industrial Classification") that is set in advance by the user. This allows the support system 100 to allow the user to more easily select functions for which the BCP is to be formulated. The selection field T23 is an item for selecting functions in the important business that the user is to evaluate in the BCP. Hereinafter, for convenience, the selected functions are referred to as "selected functions". The analysis start button T24 is a button for transitioning to a function analysis screen T30 described later.

As shown in FIG. 6, the function analysis screen T30 (first screen) is a screen that displays the priority of disaster countermeasures for each function of key businesses, the contents of the local recovery strategy (a strategy that assumes the recovery of affected bases), and the need for measures other than the local recovery strategy. The function analysis screen T30 includes a basic information display area T31, a disaster information display area T32, and a function analysis area T33.

The basic information display area T31 is an area that displays basic information about the important businesses that are the subject of the BCP evaluation for the target business. Each item in the basic information display area T31 displays the important businesses and target recovery times that are identified and displayed on the business information display screen T10.

The disaster information display area T32 is an area that displays hazard map information for the selected function. The disaster information display area T32 includes, for example, a function item T32a that indicates the name of the selected function, a location address item T32b that indicates the address of the location of the selected function, a hazard map item T32c (e.g., earthquakes, tsunamis, and floods), and an infectious disease assumption item T32d that indicates the impact of infectious diseases.

The function analysis area T33 is an area that displays the priority of measures for the management resources that make up the selected function, the contents of the local recovery strategy (a strategy that assumes the recovery of the affected base), and the necessity of measures other than the local recovery strategy. The function analysis area T33 includes function items T33a, obstacle items T33b, disaster impact items T33c, management resource importance items T33d, measure priority items T33e, alternative items T33f, workaround items T33g, and necessity items T33h.

The function item T33a is an area where the selected function and the management resources related to the selected function are displayed. For example, the function item T33a is configured with the selected function as the major item and the management resources as medium and small items. Specifically, if the selected function is an "order function," the medium items of the "order function" are set to "personnel," "building," "office equipment," "system," etc., and the small items of "personnel" are set to "decider," "skill," "number of personnel," etc.

The degree of impact that the anticipated disaster will have on the management resources that make up the selected function is input into the hindrance item T33b. Based on the information in the hazard map item T32c, for example, the greater the impact that the anticipated disaster will have, the higher the value input into the hindrance item T33b. A value identified by the anticipated recovery time identification unit 109, described below, is input into the hindrance item T33b.

The disaster impact item T33c is an area that displays whether or not the management resources that make up the selected function can be restored within the target recovery time. The disaster impact item T33c displays, for example, a three-level numerical value indicating whether or not recovery can be performed within the target recovery time based on the target recovery time entered in the target recovery time identification area T17 of the business operator information display screen T10. A value identified by the disaster impact identification unit 110, which will be described later, is entered into the disaster impact item T33c.

The management resource importance item T33d is an area that displays the degree to which each of the management resources that are assumed to be unable to function in the event of a predicted disaster can be replaced manually (hereinafter referred to as the "second degree of impact").

The countermeasure priority item T33e is an area that displays the priority of countermeasures against anticipated disasters in the management resources that constitute the selection function. A value determined by the priority determination unit 111, which will be described later, based on the evaluation (value) entered in the disaster impact item T33c and the evaluation (value) entered in the management resource importance item T33d is entered in the countermeasure priority item T33e.

The alternative item T33f is an area for inputting alternative measures that can be taken at the location of the business or management resources (hereinafter referred to as the "disaster-affected base") in the event that each of the management resources constituting the selected function becomes inoperable during a disaster. The alternative item T33f includes a selection field T33f1 in which, for example, multiple alternative measures are displayed for each management resource and the user can select each of the multiple alternative measures. The alternative item T33f also includes a response field T33f2 in which, for example, the user can check whether the target business has responded to the alternative measure selected by the user. This allows the support system 100 to display whether or not measures have been implemented on a measures list screen T50 in FIG. 8 described below, thereby preventing the user from missing any measures.

The workaround item T33g is an area that displays workarounds for preventing each of the management resources that make up the selected function from becoming inoperable. The workaround item T33g includes a selection field T33g1 in which, for example, the contents of multiple workarounds for each management resource are displayed and the user can select each of the contents of the multiple workarounds. The workaround item T33g also includes a done field T33g2 in which the user can check, for example, that the user has done something about the selected workaround as the target business entity.

The necessity item T33h (item for the necessity of measures other than local recovery strategies) is an area that displays a mark (black circle in FIG. 5) or a numerical value indicating that a strategy is necessary to be implemented without waiting for the recovery of the affected base (local area) when there is no alternative available at the affected base for a selected function with a high priority for measures ("3" is entered in the measure priority item T33e) (a check is placed in the "No alternative" selection field T33f1 of the alternative item T33f). This allows the support system 100 to encourage the user to consider a strategy to be implemented without waiting for the recovery of the affected base for management resources that make up a selected function that has a high impact on business in the event of a disaster when there is no alternative available at the affected base.

As shown in FIG. 7, the unmeasured selection screen T40 (second screen) is a screen for selecting a strategy to be implemented without waiting for the recovery of the affected base when there is no alternative available at the affected base (check the "No alternative" selection field T33f1 in the alternative item T33f) for a selected function with a high priority for measures ("3" is entered in the measures priority item T33e) on the functional analysis screen T30. The unmeasured selection screen T40 includes a basic information display area T41 that displays the same content as the basic information display area T31, a strategy selection area T42, and a strategy concretization display area T43.

The strategy selection area T42 displays a strategy to be executed without waiting for the recovery of the multiple disaster-hit bases, for example. Specifically, in the strategy selection area T42, for example, a function (item including unmeasured management resources) whose object is displayed in the necessity item T33h in FIG. 6 is associated with multiple strategies that are different from the strategy for recovery against the expected disaster that can be executed at the location of the management resources (the disaster-hit base), and a selection field T42a in which a specific strategy from among the multiple strategies can be selected. The strategy concrete display area T43 displays the alternative selected in the selection field T42a, and displays the "specific contents" and "necessary advance measures" of the alternative. This makes it possible to prevent the oversight of the formulation of a strategy to be executed without waiting for the recovery of the disaster-hit bases for a high-priority selected function for which there is no alternative that can be taken at the disaster-hit base. The unmeasured selection screen T40 may be a screen displayed by accepting a user's operation input for an object (e.g., a mark) displayed in the necessity item T33h of the function analysis screen T30, for example. This makes it possible to prevent the oversight of the formulation of a function for which there is a high need to formulate an alternative.

As shown in FIG. 8, the countermeasures list screen T50 is a screen that displays a list (hereinafter referred to as the "countermeasures list") of the contents identified and selected on the business operator information display screen T10, business operator function selection screen T20, function analysis screen T30, and uncountermeasure selection screen T40. The countermeasures list screen T50 includes important business items T51, strategy items T52, function items T53, management resource items T54, countermeasure priority items T55, countermeasure category items T56, countermeasure content items T57a, countermeasure content details items T57b, countermeasured items T58, and responsible department items T59.

The important business item T51 is an area in which the important business selected by the user in the business selection field T16 is displayed. The function item T53 is an area in which the selected function selected by the user in the business operator function selection screen T20 is displayed. The management resource item T54 is an area in which the same contents as the medium and small items of the function item T33a, which are management resources corresponding to the selected function, are displayed. The countermeasure priority item T55 is an area in which the same contents as the countermeasure priority item T33e are displayed. The countermeasure classification item T56 is an area in which the contents of the alternative measure item T33f or the contents of the workaround measure item T33g are identifiable. The countermeasure content item T57a is an area in which the contents of the alternative measure item T33f or the contents of the workaround measure item T33g are displayed. The countermeasure content details item T57b is an area in which predetermined contents corresponding to the contents of the alternative measure item T33f or the contents of the workaround measure item T33g are displayed. The countermeasure completed item T58 is an area where a check is reflected in the countermeasure completed column T33f2 or the countermeasure completed column T33g2. The responsible department item T59 is an area where the responsible department of the target business entity that will resolve each issue of the management resource is displayed. This allows the support system 100 to provide the user with information that allows the user to easily identify the entity responsible for resolving the management resources that have not yet been addressed, and thus encourages the user to take proactive measures against the issues.

In this way, the support system 100 can identify the important businesses and target recovery times of the target business through user input and automatic calculations, clarify the recovery strategy from a vulnerability analysis of the selected functions of the important businesses against disasters, and then display advance measures for executing the recovery strategy, thereby enabling users to formulate an appropriate BCP.

The business information acquisition unit 103 acquires information including at least one management resource of the target business (hereinafter referred to as "business information") based on a user's operational input. For example, the business information acquisition unit 103 may acquire business information stored in advance in the business information table D111 by referring to the business information table D111, or may acquire business information by accepting a user's operational input on a screen (not shown) that shows items included in the business information (e.g., each item of the business information table D111).

The quantitative evaluation identification unit 104 calculates and identifies quantitative indicators based on the business operator information. In other words, the quantitative evaluation identification unit 104 calculates the quantitative indicators that are the basis for the numerical values entered in the quantitative indicator field on the business operator information display screen T10.

The disaster information acquisition unit 105 acquires hazard map information including the location of the selected business or management resource from a specified device (an external device providing hazard map information). Specifically, the disaster information acquisition unit 105 acquires hazard map information from the specified device when the address of the location is entered into the disaster information display area T32 (or when a specified button is pressed). The acquired hazard map information is stored in the business information table D111 and is displayed in the hazard map item T32c.

The first impact degree acquisition unit 106 acquires a first impact degree indicating the degree of impact on customers and the company of the target business operator's business suspension at each of multiple elapsed times from the time when an anticipated disaster (hereinafter referred to as an "anticipated disaster") occurs, based on a user's operational input. Specifically, the first impact degree acquisition unit 106 accepts a user's operational input into the cells of the nuisance items for customers T13a, the nuisance items for society as a whole T13b, and the possibility of customer churn items T13c in the qualitative indicator display area T13, and acquires information indicating the first impact degree selected by the user.

The target recovery time identification unit 107 identifies a target recovery time, which is an estimated elapsed time from the time when the assumed disaster occurs to the time when the target business operator should recover its business, based on the first impact. For example, if the degree of impact (e.g., the first impact is "large") at a first elapsed time (e.g., "2 weeks") among the multiple elapsed times is greater than the degree of impact (e.g., the first impact is "medium") at a second elapsed time (e.g., "1 week") before the first elapsed time among the multiple elapsed times, the target recovery time identification unit 107 identifies the first elapsed time (here, "2 weeks") as the target recovery time. That is, the target recovery time identification unit 107 calculates the elapsed time at which a serious impact is expected to occur for each item from the input contents for each item of the first impact (T13 in FIG. 4) and the cash flow item (T12 in FIG. 4) (which may be the input contents only for each item of the first impact), and identifies the earliest elapsed period among the calculated elapsed times as the target recovery time.

Specifically, first, the target recovery time identification unit 107 sets the estimated recovery time for each of the qualitative indicator items (items T13a to T13c) in the cells of the items T17a to T17c. For example, the target recovery time identification unit 107 sets the earliest elapsed time among the elapsed times for which "medium" is set in the nuisance item T13a in the "Partial impact" cell of the nuisance item T17a (for example, "one week" if "medium" is set to one week and two weeks). Then, the target recovery time identification unit 107 sets the earliest elapsed time among the elapsed times for which "large" is set in the nuisance item T13a in the "serious impact" cell of the nuisance item T17a (for example, "two weeks" if "large" is set to two weeks and one month). Then, the target recovery time identification unit 107 performs the same process for the nuisance item T17b for society as a whole, the customer churn item T17c, and the cash flow item T17d. For the cash flow item T17d, the elapsed time is set based on the evaluation set in the "Impact on cash flow" item in the quantitative indicator display area T12.

Next, the target recovery time identification unit 107 identifies as the target recovery time the earliest elapsed time among the elapsed times set in the "serious impact" cells of items T17a to T17c identified based on the first impact degree (qualitative indicator). In other words, the support system 100 identifies the target recovery time with the goal of restoring various functions by the time the impact on customers and society becomes significant. This allows the support system 100 to present the user with a guideline time for restoring functions when formulating a BCP, enabling the user to create an appropriate BCP.

The second impact degree acquisition unit 108 acquires information indicating the second impact degree based on the user's operation input. As described above, the second impact degree is the degree to which each of the management resources that will not function in the event of a predicted disaster, which are input to the management resource importance item T33d in FIG. 6, can be replaced manually. Specifically, for example, the user performs a selection operation on each cell of the management resource importance item T33d shown in FIG. 6, and selects one of the three-level evaluations (for example, 1 to 3) displayed in a pull-down menu. For example, the second impact degree is "1" indicates "management resources that have almost no impact on the business of the target business," "2" indicates "management resources that can be partially operated by replacing with manpower, etc.", and "3" indicates "management resources that cannot be replaced with manpower, etc." In other words, the larger the second impact degree is, the more important the management resource is, which is less likely to be replaced with manpower.

The expected recovery time identification unit 109 identifies the "expected recovery time" which is the recovery time corresponding to each degree of disaster indicated by the hazard map information. Specifically, the expected recovery time identification unit 109 refers to the business operator information table D111 and identifies the degree of disaster at the address of the important business based on the hazard map information. The expected recovery time identification unit 109 refers to the management resource recovery time table D112 and identifies the expected recovery time corresponding to the degree of disaster. Specifically, for example, the expected recovery time identification unit 109 identifies the "earthquake" as "seismic intensity 6 lower" based on the business operator information table D111, and identifies the "recovery time 5 days" corresponding to "seismic intensity 6 lower" as the expected recovery time for the management resource "system" based on the management resource recovery time table D112. The expected recovery time identification unit 109 sets the evaluation "2" (partially impaired) corresponding to the identified "recovery time 5 days" in the item of the impairment item T33b of the business operator function selection screen T20 shown in FIG. 5. This allows the support system 100 to determine an appropriate expected recovery time with a small amount of processing.

The disaster impact identification unit 110 identifies the impact of the anticipated disaster, etc. on each management resource (hereinafter referred to as the "disaster impact level"). The disaster impact identification unit 110 identifies the disaster impact level of the anticipated disaster, etc. on each management resource based on the target recovery time for the important business and the estimated recovery time for each of the management resources included in the important business. Specifically, the disaster impact identification unit 110 compares the target recovery time of "2 weeks" for the important business "Home Appliance Parts" identified by the target recovery time identification unit 107 with the estimated recovery time of "5 days" (see management resource recovery time table D112) for the anticipated earthquake of "intensity 6-lower" for the management resource "system" of the "order function" for "Home Appliance Parts", and since the estimated recovery time is within the target recovery time, evaluates the disaster impact level as "2", which is the middle level. The disaster impact identification unit 110 sets the identified priority level "2" to the disaster impact item T33c in FIG. 6.

The disaster impact identification unit 110 may also identify the disaster impact level based on the relationship between the target recovery time and the longest expected recovery time (hereinafter referred to as the "maximum expected recovery time") among the expected recovery times corresponding to the respective degrees of earthquake, tsunami, and flood damage. Specifically, the disaster impact identification unit 110 identifies as the maximum expected recovery time "14 days", which is the longest of the target recovery time "2 weeks" for the important business "household appliance parts" identified by the target recovery time identification unit 107, the expected recovery time "5 days" for the expected earthquake "intensity 6 lower" for the management resource "system" of the "order function" of "household appliance parts", the expected recovery time "14 days" for the expected tsunami "flood depth of 50 cm or more", and the expected recovery time "14 days" for the expected flood damage "flood depth of 50 cm or more". The disaster impact identification unit 110 compares the target recovery time with the maximum expected recovery time, and since the maximum expected recovery time is within the target recovery time, the disaster impact level is evaluated as the middle "2". This allows the support system 100 to consider countermeasures based on the disaster that will have the greatest impact.

Here, the disaster impact identification unit 110 evaluates the magnitude relationship, for example, on a three-point scale, and inputs the result into the disaster impact item T33c in FIG. 6. Specifically, the disaster impact identification unit 110 inputs "1" into the disaster impact item T33c if the expected recovery time is "0 days", inputs "2" into the disaster impact item T33c if the maximum expected recovery time is included in the target recovery time, and inputs "3" into the disaster impact item T33c if the maximum expected recovery time exceeds the target recovery time.

The disaster impact identification unit 110 may execute the above process by setting the maximum expected recovery time as the longest of the expected recovery times corresponding to the respective levels of earthquake, tsunami, and flood damage, and the expected recovery time corresponding to the level of impact of the infectious disease on employee work indicated by the infectious disease information. This allows the support system 100 to present to the user the impact on management resources taking into account employee downtime due to the infectious disease, enabling the user to consider appropriate measures.

The priority identification unit 111 identifies the priority of measures against the anticipated disaster for each management resource. The priority is an index showing the level of the possibility of a serious impact on each function, taking into account, for example, the time required for recovery when a disaster occurs. The priority identification unit 111 identifies the priority of each management resource of the important business based on the magnitude relationship between the target recovery time and the maximum anticipated recovery time (specifically, the magnitude relationship of the impact of the anticipated disaster, etc. on each management resource) and the second impact degree. Specifically, the priority identification unit 111, for the management resource "system" of the "order function" in the important business "home appliance parts" as described above, sets the priority "2" (medium priority) because it is assumed that there is an alternative means and recovery is possible within the target recovery time based on a combination of the magnitude relationship that the maximum anticipated recovery time is within the target recovery time (in other words, the magnitude relationship of the impact of the anticipated disaster, etc. on the management resource, for example, the disaster impact item T33c in FIG. 6 is "2") and the second impact degree "2" set by the user's operation input (manpower, etc., can be used as a replacement for some management resources). This enables the support system 100 to recommend to the user that priority be given to measures for management resources that are difficult to recover within the target recovery time and difficult to replace manually.

In this way, the support system 100 identifies the priority of measures for each of the management resources included in the important business, making it easy to identify the management resources that should be given priority in implementing disaster countermeasures, enabling users to easily and quickly develop countermeasures.

===Processing Flow===
The processing flow of the support system 100 will be described with reference to Figures 5 to 9. Figure 9 is a flow diagram showing an example of processing of the support system 100.

In step S100, the support system 100 acquires business information. The business information is information acquired based on, for example, a user's operational input, and includes information stored in the business information table D111.

In step S101, the support system 100 calculates quantitative indicators (e.g., sales ratios and growth rates) based on the business information table D111. The support system 100 stores the calculated quantitative indicators in the business information table D111.

In step S102, the support system 100 obtains a first impact level based on the user's operational input for each of the nuisance items for customers T13a, the nuisance items for society as a whole T13b, and the possibility of customer churn items T13c on the business information display screen T10, and sets a first impact level for each of the nuisance items for customers T13a, the nuisance items for society as a whole T13b, and the possibility of customer churn items T13c. The support system 100 stores the first impact level in the business information table D111.

In step S103, the support system 100 identifies important businesses based on the user's operational input to the business selection field T16 on the business information display screen T10. The support system 100 stores the important businesses in the business information table D111.

In step S104, the support system 100 identifies the target recovery time for the important business selected by the user (business checked in the business selection column T16 in FIG. 4). The support system 100 identifies the recovery time to be entered in items T17a to T17f based on the first impact degree in the qualitative indicator display area T13. The support system 100 identifies the latest of the identified recovery times as the target recovery time (item T17f in FIG. 4).

In step S105, the support system 100 identifies the selected function (here, "order receiving function" and "inventory management function") based on the user's operational input to the selection field T23 of the business function selection screen T20.

In step S106, the support system 100 acquires information indicating the location of each selected function based on the user's operational input to the location address item T32b of the function analysis screen T30. The support system 100 stores the information indicating the location in the business information table D111.

In step S107, the support system 100 acquires disaster information from an external device based on the information indicating the location. The support system 100 stores the disaster information in the business information table D111.

In step S108, the support system 100 identifies, as the estimated recovery time, the recovery time corresponding to the degree (estimated seismic intensity or estimated flood depth) of each disaster (including infectious diseases) displayed in the disaster impact item T33c, which indicates disaster information, in the management resource recovery time table D112. The support system 100 displays an evaluation (e.g., a three-level numerical value) corresponding to the estimated recovery time in the disruption item T33b.

In step S109, the support system 100 identifies the maximum expected recovery time for each management resource, which is the longest expected recovery time for each disaster (here, earthquake, tsunami, flood, and infectious disease).

In step S110, the support system 100 identifies the magnitude relationship between the target recovery time (item T17f in FIG. 4) and the maximum expected recovery time for each management resource. The support system 100 displays an evaluation indicating the magnitude relationship (e.g., a three-level numerical value) in the disaster impact item T33c of the function analysis screen T30.

In step S111, the support system 100 obtains a second impact level for each management resource based on the user's operational input to the management resource importance item T33d on the functional analysis screen T30, and displays the second impact level in the management resource importance item T33d.

In step S112, the support system 100 identifies a priority for each management resource based on a combination of the evaluation indicating the magnitude relationship displayed in the disaster impact item T33c and the second impact level displayed in the management resource importance item T33d, and displays the priority in the countermeasure priority item T33e. Note that the method of identifying the priority may be a variation of the processing in the priority identification unit 111 described above.

In step S113, the support system 100 selects alternative measures and workaround measures that can be taken at each affected base (local area) of the management resource by checking the selection boxes T33f1 and T33g1. At this time, for a management resource whose priority in the countermeasure priority item T33e is "3_Priority: High" and "No alternative measures" is selected in the alternative measures item T33f, the support system 100 displays a mark in the necessity item T33h.

In step S114, for the selection functions that include management resources corresponding to the above-mentioned "no alternative measures," the support system 100 displays the selection screen T40 for when no measures have been taken, and allows the user to set a strategy to be implemented without waiting for the recovery of the affected base (a strategy different from the strategy that can be implemented at the affected base, an alternative measure other than on-site recovery).

In step S115, the support system 100 displays the countermeasures list screen T50.

As a result, the support system 100 can identify the important businesses and target recovery times of the target business operators through user input and automatic calculations, clarify the recovery strategy from a vulnerability analysis of the selected functions of the important businesses, and then display advance measures for executing the recovery strategy, thereby enabling users to formulate an appropriate BCP.

===Hardware Configuration===
10, an example of a hardware configuration in which the support system 100 is realized by a computer 1000 will be described. Note that the functions of the support system 100 can also be realized by dividing them into a plurality of devices.

FIG. 10 is a diagram showing an example of the hardware configuration of a computer. As shown in FIG. 10, the computer 1000 includes a processor 1001, a memory 1002, a storage device 1003, an input I/F unit 1004, a data I/F unit 1005, a communication I/F unit 1006, and a display device 1007.

The processor 1001 is a control unit that controls various processes in the computer 1000 by executing programs stored in the memory 1002.

The memory 1002 is a storage medium such as a RAM (Random Access Memory). The memory 1002 temporarily stores the program code of the program executed by the processor 1001 and data required when the program is executed.

The storage device 1003 is a non-volatile storage medium such as a hard disk drive (HDD) or a flash memory. The storage device 1003 stores an operating system, various programs for implementing the above-mentioned configurations, and the various databases described above.

The input I/F unit 1004 (input unit) is a device for receiving input from an administrator or a delivery person. Specific examples of the input I/F unit 1004 include a keyboard, a mouse, a touch panel, a button, a barcode reader, various sensors, a wearable device, and the like. The input I/F unit 1004 may be connected to the computer 1000 via an interface such as a USB (Universal Serial Bus).

The data I/F unit 1005 is a device for inputting data from outside the computer 1000. A specific example of the data I/F unit 1005 is a drive device for reading data stored in various storage media. The data I/F unit 1005 may be provided outside the computer 1000. In that case, the data I/F unit 1005 is connected to the computer 1000 via an interface such as a USB.

The communication I/F unit 1006 is a device for performing data communication via the Internet N, either wired or wirelessly, with devices external to the computer 1000. The communication I/F unit 1006 may be provided external to the computer 1000. In that case, the communication I/F unit 1006 is connected to the computer 1000 via an interface such as a USB.

The display device 1007 is a device for displaying various types of information. Specific examples of the display device 1007 include a liquid crystal display, an organic EL (Electro-Luminescence) display, a display of a wearable device, and the like. The display device 1007 may be provided outside the computer 1000. In that case, the display device 1007 is connected to the computer 1000 via, for example, a display cable. Furthermore, when a touch panel is used as the input I/F unit 1004, the display device 1007 can be configured as an integral part of the input I/F unit 1004.

====Summary====
<1> The support system 100 includes a business information acquisition unit 103 that acquires business information that is information including at least one management resource in the business of a target business, a disaster information acquisition unit 105 that acquires disaster information including hazard map information that is information on a hazard map including the location of the business or the management resource from a predetermined device, a first impact degree acquisition unit 106 that acquires, based on a user's operation input, a first impact degree that indicates the degree of impact on at least one of the customers of the business and society at each of a plurality of elapsed times from the time when an assumed disaster that is an assumed disaster occurs, and a first impact degree acquisition unit 107 that acquires, based on a user's operation input, a first impact degree that indicates the degree of impact on at least one of the customers of the business and society at each of a plurality of elapsed times from the time when an assumed disaster that is an assumed disaster occurs. The support system 100 includes a target recovery time specifying unit 107 that specifies a target recovery time, which is an estimated elapsed time for business recovery from the occurrence of an assumed disaster, based on the degree of disaster shown in the hazard map, a priority specifying unit 111 that specifies a priority of measures for the assumed disaster for each of the at least one management resource, based on the target recovery time and an assumed recovery time, which is an estimated time required for recovery for each of the at least one management resource, specified based on the degree of disaster shown in the hazard map, and a display processing unit 102 that associates a priority with each of the at least one management resource and displays the priority on a display device 1007 (display unit). As a result, the support system 100 can present management resources that should be given priority in taking measures against an assumed disaster, thereby supporting the creation of a business continuity plan that appropriately reflects the assumed disaster.

<2> In addition, in the support system 100, the hazard map information includes information on disasters including multiple natural disasters (e.g., earthquakes, tsunamis, floods, etc.), and the priority identification unit 111 identifies the priority of disaster countermeasures for at least one management resource based on the relationship between the target recovery time and the maximum expected recovery time, which indicates the longest of the expected recovery times for each of the multiple natural disasters. This makes it possible for the support system 100 to consider countermeasures based on the disaster that has the greatest impact.

<3> In addition, the support system 100 further includes a second impact acquisition unit 108 that acquires, based on a user's operational input, a second impact indicating the degree of possibility of each of the at least one management resource being replaced by humans when at least one management resource ceases to function due to the anticipated disaster, and the priority determination unit 111 determines the priority of measures to be taken against the occurrence of a disaster for each of the at least one management resource based on the magnitude relationship and the second impact. This enables the support system 100 to recommend to the user that measures be taken preferentially for management resources that are difficult to recover from within the target recovery time and difficult to replace by humans.

<4> In addition, in the support system 100, as shown in the functional analysis screen T30, when at least one management resource is assumed to stop functioning due to an anticipated disaster, the display processing unit 102 associates at least one countermeasure (alternative measure item T33f) that can be substituted for the at least one management resource with the at least one management resource and a selection field T33f1 (check area) that displays a check mark indicating that the target business has already taken action on the countermeasure, so that the user can select it. This allows the support system 100 to display whether or not a countermeasure has been taken on the countermeasure list screen T50 in FIG. 8, thereby preventing the user from missing a countermeasure.

<5> In addition, in the support system 100, as shown in the function analysis screen T30, when there is a management resource (unmeasured management resource) for which the priority level is the highest for at least one management resource and no countermeasure has been selected or no countermeasure has been set for that management resource, the display processing unit 102 displays a function analysis screen T30 on the display device 1007 (display unit) in which an object (a mark in the necessity item T33h) indicating the need for a strategy (countermeasure) to be implemented for that management resource without waiting for the recovery of the affected base is associated with an item including that management resource (such as the "inventory management function" in the function item T33a). As a result, the support system 100 can prompt the user to consider other alternative measures that are strategies to be implemented without waiting for the recovery of the affected base for selected functions and management resources that have a high impact on the business in the event of a disaster, when there is no alternative measure at the affected base.

<6> In addition, in the support system 100, the display processing unit 102 displays on the display device 1007 (display unit) an unmeasured selection screen T40 (second screen) that associates items (for example, the "function" item in the strategy selection area T42 in FIG. 7) including management resources for which no countermeasure has been selected or for which no countermeasure has been set (unmeasured management resources), multiple strategies that are different from the recovery strategy for the expected disaster that can be executed at the affected base (location of the business or management resources), objects (marks in the "Need for measures other than local recovery strategies" item in the strategy selection area T42), and a selection field T42a (selection area) in which a specific strategy from among the multiple strategies can be selected. This allows the support system 100 to prevent overlooking the formulation of a strategy to be carried out without waiting for the recovery of the affected base for high-priority selection functions for which there is no alternative that can be taken at the affected base.

<7> In addition, in the support system 100, the disaster information further includes infectious disease information, which is information regarding the impact of an infectious disease on the work of the target business, and the priority identification unit 111 identifies the priority of measures against the occurrence of a disaster for at least one management resource based on the relationship between the target recovery time and the maximum expected recovery time, which indicates the longest of the expected recovery times for each degree of impact of multiple natural disasters and infectious diseases on the work of the target business. This allows the support system 100 to present to the user the impact on management resources taking into account employee downtime due to the infectious disease, enabling the user to consider appropriate measures.

<8> In addition, in the support system 100, the target recovery time identification unit 107 identifies the first elapsed time as the target recovery time when the first impact degree at a first elapsed time among the multiple elapsed times is greater than the first impact degree at a second elapsed time before the first elapsed time among the multiple elapsed times. This allows the support system 100 to present the user with an appropriate guideline time for restoring functions when formulating a BCP, allowing the user to appropriately formulate a BCP.

<9> The support system 100 further includes an estimated recovery time determination unit 109 that determines an estimated recovery time corresponding to the level of disaster indicated by the hazard map, based on a management resource recovery time table D112 (recovery time information) that associates the level of disaster with the time that a specified management resource is estimated to require for recovery when a hypothetical disaster occurs. This enables the support system 100 to determine an appropriate estimated recovery time with a small amount of processing.

100... support system, 101... storage unit, 102... display processing unit, 103... business operator information acquisition unit, 104... quantitative evaluation determination unit, 105... disaster information acquisition unit, 106... first impact degree acquisition unit, 107... target recovery time determination unit, 108... second impact degree acquisition unit, 109... estimated recovery time determination unit, 110... disaster impact determination unit, 111... priority determination unit.

Claims (11)

a business information acquisition unit that acquires business information including at least one management resource in the business of a target business;
a disaster information acquisition unit that acquires disaster information including hazard map information, which is information regarding a hazard map including the location of the business or the management resource, from a predetermined device;
a first impact degree acquisition unit that acquires, based on a user's operation input, a first impact degree indicating a degree of impact on at least one of customers of the business and society for each of a plurality of elapsed times from the occurrence of an assumed disaster that is an assumed disaster;
a target recovery time specifying unit that specifies a target recovery time, which is a guideline for the elapsed time for which the business should be restored from the time when the assumed disaster occurs, based on the first impact degree;
a priority specification unit that specifies a priority of measures against an anticipated disaster for each of the at least one management resource based on the target recovery time and an expected recovery time that is an expected time required for recovery of each of the at least one management resource, the expected recovery time being specified based on the degree of disaster indicated by the hazard map;
a display processing unit that causes a display unit to display the priority level associated with each of the at least one management resource;
A support system comprising: The hazard map information includes information regarding disasters including a plurality of natural disasters;
the priority specification unit specifies the priority of the countermeasures against the occurrence of a disaster for each of the at least one management resource based on a magnitude relationship between the target recovery time and a maximum estimated recovery time indicating the longest time among the estimated recovery times for each of the degrees of the plurality of natural disasters;
The support system according to claim 1 . a second impact degree acquisition unit that acquires, based on an operation input by the user, a second impact degree indicating a degree of possibility of replacement by humans for each of the at least one management resource when the at least one management resource is deemed to be unable to function due to the anticipated disaster;
the priority specification unit specifies the priority of the countermeasures against the occurrence of a disaster for each of the at least one management resource based on the magnitude relationship and the second impact degree.
The support system according to claim 2. the display processing unit, when the at least one management resource is rendered inoperable due to an assumed disaster, displays at least one countermeasure that can be substituted for the at least one management resource and a check area for displaying a check mark indicating that the target business has dealt with the countermeasure, in association with the at least one management resource, so as to be selectable by the user;
The support system according to claim 1 . the display processing unit, when there is an unmeasured management resource among the at least one management resource, which is the management resource having the highest priority level and for which the countermeasure has not been selected or for which no countermeasure has been set, causes the display unit to display a first screen in which an object indicating that countermeasures are necessary for the unmeasured management resource is associated with an item including the unmeasured management resource.
The support system according to claim 4. the display processing unit displays on the display unit a second screen in which an item including the unmeasured management resource, a plurality of strategies that are different from the recovery strategy for the anticipated disaster that can be executed at the location of the business or the management resource, the object, and a selection area in which a predetermined strategy from the plurality of strategies can be selected.
The support system according to claim 5. The disaster information further includes infectious disease information, which is information regarding the impact of an infectious disease on the work of the target business operator,
the priority specification unit specifies the priority of the countermeasures against the occurrence of a disaster for each of the at least one management resource based on a magnitude relationship between the target recovery time and the maximum expected recovery time indicating the longest time among the expected recovery times for each degree of impact of the plurality of natural disasters and infectious diseases on the work of the target business entity;
The support system according to claim 2. the target recovery time identification unit identifies the first elapsed time as the target recovery time when the first impact degree at a first elapsed time among the plurality of elapsed times is greater than the first impact degree at a second elapsed time among the plurality of elapsed times that is earlier than the first elapsed time;
The support system according to claim 1 . and an estimated recovery time specification unit that specifies the estimated recovery time corresponding to the degree of disaster indicated by the hazard map based on recovery time information that associates the degree of disaster with the time that is estimated to be required for recovery by a specified management resource when an estimated disaster occurs.
The support system according to claim 1 . The computer
Acquiring business information that includes at least one management resource in the business of a target business;
Acquiring disaster information including hazard map information, which is information regarding a hazard map including the location of the business or the management resource, from a predetermined device;
acquiring a first impact degree indicating a degree of impact on at least one of customers of the business and society for each of a plurality of elapsed times from the occurrence of an assumed disaster, which is an assumed disaster, based on an operational input by a user;
specifying a target recovery time, which is a target elapsed time for which the business should be restored from the time when the assumed disaster occurs, based on the first impact degree;
Identifying a priority of measures against an anticipated disaster for each of the at least one management resource based on the target recovery time and an expected recovery time, which is an expected time required for recovery of each of the at least one management resource, specified based on the degree of disaster indicated by the hazard map;
displaying the priority level associated with each of the at least one management resource on a display unit;
How to do it. On the computer,
Acquiring business information that includes at least one management resource in the business of a target business;
Acquiring disaster information including hazard map information, which is information regarding a hazard map including the location of the business or the management resource, from a predetermined device;
acquiring a first impact degree indicating a degree of impact on at least one of customers of the business and society for each of a plurality of elapsed times from the occurrence of an assumed disaster, which is an assumed disaster, based on an operational input by a user;
specifying a target recovery time, which is a target elapsed time for which the business should be restored from the time when the assumed disaster occurs, based on the first impact degree;
Identifying a priority of measures against an anticipated disaster for each of the at least one management resource based on the target recovery time and an expected recovery time, which is an expected time required for recovery of each of the at least one management resource, specified based on the degree of disaster indicated by the hazard map;
displaying the priority level associated with each of the at least one management resource on a display unit;
A program that executes the following.

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