JP7707762B2 - CASH HANDLING SYSTEM, CONTROL DEVICE, CONTROL METHOD, AND PROGRAM - Google Patents

Description

The present invention relates to a cash processing system, a control device, a control method, and a program.

Conventionally, financial institutions are equipped with cash processing devices and counter terminals operated by operators. When an operator operates the counter terminal, the counter terminal communicates with the cash processing device, causing the cash processing device to execute deposit transactions to deposit cash and withdrawal transactions to withdraw cash. For example, the following Patent Document 1 discloses technology in which a cash processing machine installed at a counter is shared by multiple counter terminals.

JP 2010-267152 A

It is also possible for customers to operate a terminal and deposit or withdraw cash at the cash processing device. However, in a system designed on the assumption that an operator will operate the terminal and cash processing device, it can be difficult to take appropriate action when an abnormality occurs.

Therefore, the present invention has been made in consideration of the above problems, and the object of the present invention is to provide a mechanism that allows transactions to be conducted appropriately even when an abnormality occurs.

In order to solve the above problem, according to an aspect of the present invention, there is provided a cash handling system comprising: a plurality of customer operation terminals that can be operated by customers; a plurality of cash processing devices that process cash and are connected to the customer operation terminals by a connection method of either a synchronous connection or an asynchronous connection; and a control device that controls connection between the plurality of cash processing devices and the plurality of customer operation terminals, wherein the control device controls connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals based on survival states of the plurality of cash processing devices, and when the survival state of a first cash processing device that was synchronously connected to a first customer operation terminal changes from survival to non-survival, the control device switches the connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and changes the connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection .

The control device may switch the connection method between the second customer operation terminal, which was synchronously connected to the second cash processing device until it was asynchronously connected to the first customer operation terminal, and the second cash processing device from a synchronous connection to an asynchronous connection.

The control device may maintain the connection method between the second customer operation terminal, which was synchronously connected to the second cash processing device until it was asynchronously connected to the first customer operation terminal, and the second cash processing device as a synchronous connection.

When the survival state of the first cash processing device, whose connection with the first customer operation terminal was previously released due to a change in survival state from survival to non-survival, changes from non-survival to survival, the control device may switch the connection destination of the first customer operation terminal from the second cash processing device to the first cash processing device, and set the connection method between the first customer operation terminal and the first cash processing device to a synchronous connection.

When the connection between the second cash processing device and the first customer operation terminal is released, the control device may switch the connection method between the second cash processing device and the second customer operation terminal, which was asynchronously connected to each of the first customer operation terminal and the second customer operation terminal, from an asynchronous connection to a synchronous connection.

The control device may store a connection priority table that holds combinations of the cash processing device and the customer operation terminal that should be prioritized as connection destinations, and switch the connection destination of the customer operation terminal based on the stored connection priority table.

The connection priority table may be set based on the arrangement of the cash processing devices and the customer operation terminals.

The control device may store a status monitoring table that holds the survival status, connection destination, and connection method of the multiple cash processing devices and the multiple customer operation terminals, and control the connection destination and connection method of the multiple cash processing devices and the multiple customer operation terminals based on the stored status monitoring table.

The cash processing system may further include a control server connected to the customer operation terminal and the cash processing device, and the customer operation terminal may transmit transaction information indicating the contents of an input transaction to the control server, the control server may transmit a request to the cash processing device synchronously connected to the customer operation terminal to execute cash processing according to the transaction information, and when identification information corresponding to the transaction information is received from the cash processing device asynchronously connected to the customer operation terminal, the control server may transmit a request to the asynchronously connected cash processing device to execute cash processing according to the transaction information corresponding to the received identification information, and when the identification information is read, the cash processing device may transmit the read identification information to the control server, and when a request to execute cash processing is received from the control server, the requested cash processing may be executed.

Furthermore, in order to solve the above problem, according to another aspect of the present invention, there is provided a control device comprising: a plurality of customer operation terminals operable by customers; a plurality of cash processing devices for processing cash, which are connected to the customer operation terminals by a connection method of either a synchronous connection or an asynchronous connection; and a connection control unit for controlling the connection, wherein the connection control unit controls the connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals based on the survival states of the plurality of cash processing devices, and when the survival state of a first cash processing device that was synchronously connected to a first customer operation terminal changes from survival to non-survival, the connection control unit switches the connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and changes the connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection .

In order to solve the above-mentioned problem, according to another aspect of the present invention, there is provided a control method executed by a computer, comprising: a plurality of customer operation terminals operable by customers; and a plurality of cash processing devices for processing cash, which are connected to the customer operation terminals by a connection method of either a synchronous connection or an asynchronous connection; and controlling the connection, wherein the controlling comprises controlling a connection destination and a connection method of the plurality of cash processing devices and the plurality of customer operation terminals based on a survival status of the plurality of cash processing devices, and controlling the connection destination and connection method of the plurality of cash processing devices and the plurality of customer operation terminals comprises, when a survival status of a first cash processing device that is synchronously connected to a first customer operation terminal changes from survival to non-survivable, switching a connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and changing a connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection .

In addition, in order to solve the above problem, according to another aspect of the present invention, there is provided a program that causes a computer to function as a plurality of customer operation terminals that can be operated by customers, a plurality of cash processing devices that process cash and are connected to the customer operation terminals by a connection method either synchronous connection or asynchronous connection, and a connection control unit that controls the connection, wherein the connection control unit controls the connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals based on the survival statuses of the plurality of cash processing devices, and when the survival status of a first cash processing device that was synchronously connected to a first customer operation terminal changes from survival to non-survival, the connection control unit switches the connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and changes the connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection .

As explained above, the present invention provides a mechanism that allows transactions to be carried out appropriately even when an abnormality occurs.

FIG. 1 is a diagram illustrating an example of a cash processing system according to an embodiment of the present invention. 1 is a block diagram showing an example of a functional configuration of a cash processing device according to an embodiment of the present invention. FIG. 2 is a block diagram showing a functional configuration of a customer operation terminal according to an embodiment of the present invention. 2 is a block diagram showing a functional configuration of a control server according to an embodiment of the present invention. FIG. FIG. 11 is a diagram for explaining an example of switching of a connection destination and a connection method. FIG. 11 is a diagram for explaining an example of switching of a connection destination and a connection method. FIG. 2 is a sequence diagram showing an example of a flow of normal processing executed by the cash handling system according to the embodiment of the present invention. FIG. 2 is a sequence diagram showing an example of a flow of processing executed by the cash handling system according to one embodiment of the present invention when an abnormality occurs.

The preferred embodiment of the present invention will be described in detail below with reference to the attached drawings. Note that in this specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals to avoid redundant description.

＜1. Overview＞
An embodiment of the present invention relates to a cash processing system for carrying out cash transactions. First, an overview of a cash processing system according to an embodiment of the present invention will be described with reference to FIG.

Figure 1 is a diagram illustrating an example of a cash handling system according to an embodiment of the present invention. As shown in Figure 1, the cash handling system according to this embodiment includes multiple cash processing devices 1 (cash processing devices 1A-1C) that process cash, multiple customer operation terminals 2 (customer operation terminals 2A-2C) that can be operated by customers, a control server 3 that controls the operation of each device, and an accounting server 4 that functions as the accounting system of the financial institution. The cash processing devices 1 and the customer operation terminals 2 are installed in the stores of the financial institution, etc. In this specification, a transaction is defined as a transaction that involves cash processing executed in the cash processing device 1 and accounting system processing executed in the accounting server 4.

Three cash processing devices 1 are shown in FIG. 1, but the cash processing system may have multiple cash processing devices 1, not limited to three. Also, three customer operation terminals 2 are shown in FIG. 1, but the cash processing system may have multiple customer operation terminals 2, not limited to three. Typically, a cash processing system has the same number of cash processing devices 1 and customer operation terminals 2. Also, the three cash processing devices 1 and the three customer operation terminals 2 shown in FIG. 1 are located in the same place, such as in the same store. However, the multiple cash processing devices 1 and multiple customer operation terminals 2 included in the cash processing system are not limited to being located in the same store, and may be located across multiple stores.

(Customer-operated terminal)
The customer operation terminal 2 is placed on a counter 7 installed at a storefront of a financial institution's store, for example. The customer operation terminal 2 is connected to the control server 3 via a network 5. For example, the customer operation terminal 2 displays an input screen for transaction information and accepts input of transaction information from a customer. The transaction information is information indicating the content of a transaction. The transaction information includes designation of a deposit or withdrawal transaction, the deposit amount or withdrawal amount, the customer's name, and the customer's account number, etc. In the case of a withdrawal transaction, the customer may also designate the number of denominations to be withdrawn. Note that a clerk of the financial institution may wait near the counter 7 to assist the customer in operating the customer operation terminal 2. The customer operation terminal 2 may also be realized by, for example, a tablet terminal, a smartphone, a notebook PC, or a desktop PC.

The cash processing device 1 and the customer operation terminal 2 are connected via a network 5, and cooperate to perform an example of processing from when transaction information is input to when the transaction is completed. The cash processing device 1 and the customer operation terminal 2 are connected by either a synchronous connection or an asynchronous connection. The synchronously connected cash processing device 1 and the customer operation terminal 2 perform processing in the cash processing device 1 and processing in the customer operation terminal 2 continuously as synchronous processing. On the other hand, the asynchronously connected cash processing device 1 and the customer operation terminal 2 perform processing in the cash processing device 1 and processing in the customer operation terminal 2 discontinuously as asynchronous processing. Typically, the cash processing device 1 and the customer operation terminal 2 are synchronously connected one-to-one, and often asynchronously connected one-to-many. Compared to an asynchronous connection, a synchronous connection has the advantage that processing is not interrupted midway and customers are less likely to forget to deposit or withdraw money.

The customer operation terminal 2 transmits the input transaction information as a request to execute the transaction to the control server 3 via the network 5. A request to execute a cash transaction corresponding to the transaction information is transmitted from the control server 3 to the cash processing device 1 connected to the customer operation terminal 2, and the cash processing device 1 starts the cash transaction.

The customer operation terminal 2 may cause a printer 6 placed on the counter 7 and communicatively connected to the customer operation terminal 2 to print out a transaction number assigned to the transaction corresponding to the input transaction information. The transaction number may be assigned by the customer operation terminal 2 or by the control server 3. The transaction number may be printed as alphanumeric characters or as a barcode or two-dimensional code (QR code (registered trademark)) indicating the transaction number. The customer operation terminal 2 may display information that guides the customer to the cash processing device 1 that processes the cash, or may cause the information to be printed on a receipt. After receiving the receipt printed out from the printer 6, the customer follows the guidance to move to the location of the cash processing device 1, and starts a cash transaction at the cash processing device 1 to which the customer is directed by having the cash processing device 1 read the receipt.

In the above, the transaction number is printed out on a receipt (paper medium) as an example, but the customer operation terminal 2 may, for example, write the transaction number on a specified IC card and eject it, or may send information indicating the transaction number to a personal terminal (smartphone, etc.) carried by the customer. In the latter case, the cash processing device 1 may read the transaction number displayed on the personal terminal carried by the customer, or may receive the transaction number from the personal terminal carried by the customer via short-range communication, etc.

(Cash processing device)
Here, the cash processing device 1 is assumed to be a self-service cash processing device operated by a customer. When a request to process cash is received from the control server 3, the cash processing device 1 executes the requested cash processing. For example, when a request to execute a deposit transaction is received, the cash processing device 1 accepts the deposit of the requested amount.

As shown in FIG. 1, the cash processing device 1A has a cash processing unit 140 consisting of a banknote processing unit 142 and a coin processing unit 144. The banknote processing unit 142 deposits and withdraws banknotes, and the coin processing unit 144 deposits and withdraws coins. In addition, an operation display unit 110 having operation input and display functions, and a reading unit 120 that optically reads barcodes or QR codes printed on receipts are provided on the top surface of the cash processing device 1A. When a transaction number is read by the reading unit 120, the cash processing device 1A transmits the read transaction number to the control server 3. As a result, the cash processing device 1 can receive a request to process cash corresponding to the transmitted transaction number from the control server 3 and process the cash.

As shown in FIG. 1, the banknote processing unit 142 of the cash processing device 1A is provided with a banknote deposit/withdrawal port 11 for depositing and withdrawing banknotes, and the coin processing unit 144 is provided with a coin insertion port 19 for depositing coins, a coin return box 22 for returning coins when a deposit transaction is canceled, and a coin withdrawal box 24 for withdrawing coins.

(Control Server)
The control server 3 is communicatively connected via a network 5 to the cash processing device 1 and the customer operation terminal 2 provided in each branch of the financial institution. The control server 3 is also connected to an accounting server 4. The control server 3 can instruct the operation of each device with which it is communicatively connected. For example, the control server 3 transmits to the cash processing device 1 a request to execute cash processing corresponding to transaction information received from the customer operation terminal 2, and transmits to the accounting server 4 a request to execute accounting system processing corresponding to transaction information received from the customer operation terminal 2.

Furthermore, the control server 3 controls the connection of the multiple cash processing devices 1 and the multiple customer operation terminals 2. For example, the control server 3 controls the connection destinations and connection methods of the multiple cash processing devices 1 and the multiple customer operation terminals 2 based on the survival state of the multiple cash processing devices 1 and the multiple customer operation terminals 2. As the survival state, a state in which the device is operating normally is also called a survival state or survival, and a state in which an abnormality has occurred in the device and normal operation is difficult is also called a non-survival state or non-survival. The abnormality here is a concept that includes abnormalities that occur in the device itself, such as hardware or software abnormalities, as well as abnormalities that occur in other components related to the device, such as the network 5. For example, when an abnormality occurs in the cash processing device 1, the control server 3 switches the connection destination of the customer operation terminal 2 connected to the cash processing device 1 where the abnormality has occurred to another normal cash processing device 1. This makes it possible to prevent the cash processing device 1 where the abnormality has occurred from being used, while keeping the customer operation terminal 2 connected to the cash processing device 1 where the abnormality has occurred available. This improves customer convenience.

(Accounting server)
The accounting server 4 performs accounting system processing for transactions. In particular, the accounting server 4 executes accounting system processing requested by the control server 3. For example, when the accounting server 4 is requested to execute a deposit transaction, it adds the deposit amount to the customer's account balance, and when the accounting server 4 is requested to execute a withdrawal transaction, it subtracts the withdrawal amount from the customer's account balance. In addition, the accounting server 4 manages the customer's personal information (name, ID, telephone number, address, account number, transaction history, place of employment, family composition, etc.) and manages information about each store (including the balance of the cash processing device 1), etc.

(network)
The network 5 is a network that complies with any communication standard such as IEEE. The network 5 is configured, for example, with a wide area Internet line or a dedicated line unique to the financial institution. These lines may include at least one of a wired communication path such as an Ethernet cable and a wireless communication path provided by Wi-Fi (registered trademark) or the like.

2. Configuration of cash processing device
The outline of the cash processing system according to one embodiment of the present invention has been described above. Next, the functional configuration of the cash processing device 1 according to one embodiment of the present invention will be described with reference to FIG.

Figure 2 is a block diagram showing an example of the functional configuration of a cash processing device 1 according to one embodiment of the present invention. As shown in Figure 2, the cash processing device 1 has a control unit 100, an operation display unit 110, a reading unit 120, a communication unit 130, a cash processing unit 140, and a memory unit 160.

The control unit 100 is mainly composed of electronic circuits such as a CPU (Central Processing Unit), and controls each functional unit of the cash processing device 1 to execute various transactions.

Each transaction can be realized by multiple processes executed by the cash processing unit 140. The control unit 100 outputs execution instructions for each of the multiple processes to the cash processing unit 140 in sequence, and the cash processing unit 140 executes the multiple processes in sequence according to the execution instructions. The control unit 100 also controls the communication unit 130 to transmit information indicating the processing result of the transaction to the control server 3. Furthermore, when a transaction number is read by the reading unit 120, the control unit 100 causes the communication unit 130 to transmit the transaction number to the control server 3.

The operation display unit 110 includes the functions of a display unit that displays an operation guidance screen and a screen showing the processing status, and an input unit through which the customer inputs operations. The display unit function is realized, for example, by a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, or an OLED (Organic Light Emitting Diode) device. The input unit function is realized, for example, by a touch panel. The functions of the display unit and the operation input unit may be configured separately.

The reading unit 120 has a function of optically reading encoded information such as a one-dimensional barcode or a QR code (registered trademark). The reading unit 120 may be realized by, for example, a camera or a barcode reader. Furthermore, when the transaction number is read from an IC card, the reading unit 120 may be realized by a card reader. Furthermore, when the transaction number is read by wireless communication, the reading unit 120 may be realized by a communication interface capable of short-range wireless communication such as NFC (Near Field Communication).

The communication unit 130 is connected to the control server 3 via the network 5. The communication unit 130 receives transaction information related to cash transactions from the control server 3 and transmits transaction processing results to the control server 3. The communication method used by the communication unit 130 may be a wired communication method or a wireless communication method. An example of a wired communication method is a communication method using an Ethernet cable that complies with IEEE, and an example of a wireless communication method is a communication method using Wi-Fi that complies with IEEE.

The cash processing section 140 performs deposit and withdrawal processes for cash such as banknotes and coins. Deposit processes include counting the cash inserted by the customer and storing the cash in a storage section. Withdrawal processes include dispensing cash from the storage section and transporting the dispensed cash to the withdrawal port.

The memory unit 160 is realized by a ROM (Read Only Memory) and a RAM (Random Access Memory), etc. The memory unit 160 stores, for example, a control program for controlling the operation of the cash processing device 1, input data during transactions of the cash processing device 1, and a display screen, etc.

3. Configuration of customer operation terminal
The functional configuration of the cash processing device 1 according to one embodiment of the present invention has been described above. Next, the functional configuration of the customer operation terminal 2 according to one embodiment of the present invention will be described with reference to FIG.

Figure 3 is a block diagram showing the functional configuration of a customer operation terminal 2 according to one embodiment of the present invention. As shown in Figure 3, the customer operation terminal 2 according to one embodiment of the present invention has a control unit 200, an operation display unit 210, a communication unit 220, and a memory unit 230.

The control unit 200 is mainly composed of electronic circuits such as a CPU (Central Processing Unit), and controls each functional unit of the customer operation terminal 2 to execute various transactions.

The operation display unit 210 includes the functions of a display unit that displays an operation guidance screen and a screen showing the processing status, and an input unit through which the customer performs operation input. The display unit function is realized, for example, by a CRT (Cathode Ray Tube) display device, a liquid crystal display (LCD) device, or an OLED (Organic Light Emitting Diode) device. The input unit function is realized, for example, by a touch panel. The functions of the display unit and the operation input unit may be configured separately.

The communication unit 220 is connected to the control server 3 via the network 5. The communication unit 220 transmits transaction information input by a customer to the operation display unit 210 to the control server 3 as a request to execute a transaction, and receives a transaction number assigned by the control server 3. The communication method used by the communication unit 220 may be a wired communication method or a wireless communication method. An example of a wired communication method is a communication method using an Ethernet cable conforming to IEEE, and an example of a wireless communication method is a communication method using Wi-Fi conforming to IEEE.

The memory unit 230 is realized by a ROM (Read Only Memory) and a RAM (Random Access Memory), etc. The memory unit 230 stores, for example, a control program for controlling the operation of the customer operation terminal 2, transaction information input to the customer operation terminal 2, a display screen, etc.

4. Configuration of control server
The functional configuration of the customer operation terminal 2 according to an embodiment of the present invention has been described above. Next, the functional configuration of the control server 3 according to an embodiment of the present invention will be described with reference to FIG.

Figure 4 is a block diagram showing the functional configuration of a control server 3 according to one embodiment of the present invention. As shown in Figure 4, the control server 3 according to one embodiment of the present invention has a control unit 300, a communication unit 310, and a storage unit 320.

The communication unit 310 communicates with external devices such as the cash processing device 1, the customer operation terminal 2, and the accounting server 4. For example, the communication unit 310 functions as a receiver that receives transaction information from the customer operation terminal 2 as a request to execute a transaction. The communication unit 310 also functions as a transmitter that transmits a request to execute a transaction to the cash processing device 1 and the accounting server 4 in accordance with control from the control unit 300. For example, if the requested transaction is a deposit transaction, the communication unit 310 transmits a request to execute the deposit transaction to the cash processing device 1, and transmits a request to execute accounting processing associated with the deposit transaction to the accounting server 4.

The storage unit 320 stores various data and software used in the operation of the control server 3. For example, the storage unit 320 stores a status monitoring table and a connection destination priority table. The status monitoring table and the connection destination priority table will be described later.

The control unit 300 is mainly composed of electronic circuits such as a CPU (Central Processing Unit), and controls each functional unit of the control server 3 to execute various transactions. As shown in FIG. 4, the control unit 300 functions as a live status monitoring unit 301, a connection control unit 302, and a transaction control unit 303.

- survival status monitoring unit 301
The alive status monitoring unit 301 has a function of monitoring the alive status of the cash processing device 1 and the customer operation terminal 2. The alive status monitoring unit 301 transmits an alive status monitoring request requesting a report of the alive status, and receives an alive status monitoring response including information indicating the alive status. Then, the alive status monitoring unit 301 grasps the alive status of the cash processing device 1 and the customer operation terminal 2 based on the alive status monitoring response. For example, when the alive status monitoring unit 301 receives an alive status monitoring response indicating that the device is operating normally, i.e., alive, the alive status monitoring unit 301 determines that the device to which the alive status monitoring request is sent is alive. On the other hand, when the alive status monitoring unit 301 receives an alive status monitoring response indicating that an abnormality has occurred, i.e., that the device is not alive, or when a timeout occurs without receiving an alive status monitoring response, the alive status monitoring unit 301 determines that the device to which the alive status monitoring request is sent is not alive.

- Connection control unit 302
The connection control unit 302 has a function of controlling connections between the multiple cash processing devices 1 and the multiple customer operation terminals 2. For example, the control server 3 controls the connection destinations and connection methods of the multiple cash processing devices 1 and the multiple customer operation terminals 2 based on the survival status of the multiple cash processing devices 1 and the multiple customer operation terminals 2. An example of switching the connection destination and connection method will be described below with reference to Figs. 5 and 6.

Figures 5 and 6 are diagrams for explaining an example of switching of connection destinations and connection methods. As shown in Figure 5, cash processing device 1A and customer operation terminal 2A, cash processing device 1B and customer operation terminal 2B, and cash processing device 1C and customer operation terminal 2C are synchronously connected. In such a connection state, as shown in Figure 6, assume that an abnormality occurs in cash processing device 1A and the alive state becomes non-alive. In the example shown in Figures 5 and 6, cash processing device 1A is an example of a first cash processing device, cash processing device 1B is an example of a second cash processing device, customer operation terminal 2A is an example of a first customer operation terminal, and customer operation terminal 2B is an example of a second customer operation terminal.

As shown in FIG. 6, when the survival state of the cash processing device 1A that was synchronously connected to the customer operation terminal 2A changes from survival to non-survival, the connection control unit 302 switches the connection destination of the customer operation terminal 2A from the cash processing device 1A to the survival cash processing device 1B. Then, the connection control unit 302 changes the connection method between the customer operation terminal 2A and the cash processing device 1B to an asynchronous connection. Furthermore, as shown in FIG. 6, the connection control unit 302 switches the connection method between the customer operation terminal 2B that was synchronously connected to the cash processing device 1B until it was asynchronously connected to the customer operation terminal 2A and the cash processing device 1B from a synchronous connection to an asynchronous connection. On the other hand, the connection control unit 302 keeps the connection method between the cash processing device 1C and the customer operation terminal 2C as a synchronous connection.

In this way, if an abnormality occurs in the cash processing device 1A in the connection state shown in FIG. 5, the connection state is switched to the connection state shown in FIG. 6. This makes it possible to prevent the cash processing device 1A in which an abnormality has occurred from being used by customers. Furthermore, by asynchronously connecting the customer operation terminal 2A to the cash processing device 1B, it is possible to continue using the customer operation terminal 2A. In addition, the cash processing device 1C and the customer operation terminal 2C that are not involved in the cash processing device 1A in which an abnormality has occurred can be kept synchronously connected. These make it possible to improve customer convenience.

On the other hand, the abnormality of the cash processing device 1A may be resolved by repair or the like. When the alive state of the cash processing device 1A, whose connection with the customer operation terminal 2A was previously released due to a change from alive to non-alive, changes from non-alive to alive, the connection control unit 302 switches the connection destination of the customer operation terminal 2A from the cash processing device 1B to the cash processing device 1A. Then, the connection control unit 302 sets the connection method between the customer operation terminal 2A and the cash processing device 1A to a synchronous connection. In this way, when the connection between the cash processing device 1B and the customer operation terminal 2A is released, the connection control unit 302 switches the connection method between the cash processing device 1B and the customer operation terminal 2B, which was asynchronously connected to each of the customer operation terminal 2A and the customer operation terminal 2B, from asynchronous connection to synchronous connection. More specifically, when the connection between the cash processing device 1B and the customer operation terminal 2A is released and the connection destination of the cash processing device 1B is only the customer operation terminal 2B, the connection control unit 302 switches the connection method between the cash processing device 1B and the customer operation terminal 2B from asynchronous connection to synchronous connection.

In this way, when the abnormality of the cash processing device 1A is resolved in the connection state shown in FIG. 6, the connection state can be returned to the connection state shown in FIG. 5, allowing the customer to use the cash processing device 1A with the abnormality resolved. Furthermore, by synchronously connecting the customer operation terminal 2A and the cash processing device 1A, the convenience of the customer who uses the customer operation terminal 2A can be improved. Furthermore, by returning the connection method between the customer operation terminal 2B and the cash processing device 1B to a synchronous connection, the convenience of the customer who uses the customer operation terminal 2B can be improved.

The connection control unit 302 controls the connection destinations and connection methods of the multiple cash processing devices 1 and the multiple customer operation terminals 2 based on the status monitoring table stored in the storage unit 320. The status monitoring table is a table that holds the survival status, connection destinations, and connection methods of the multiple cash processing devices 1 and the multiple customer operation terminals 2. The survival status included in the status monitoring table is updated as needed according to the monitoring results by the survival status monitoring unit 301. On the other hand, the information indicating the connection destinations and connection methods included in the status monitoring table is updated as needed according to the control results by the connection control unit 302. By storing the survival status, connection destination, and connection method in the status monitoring table, it is possible to appropriately switch the connection destination and connection method when the survival status changes. An example of a status monitoring table in the connection state shown in FIG. 5 is shown in Table 1 below.

The store information included in the status monitoring table is identification information indicating the store where the device is located. Table 1 illustrates an example of a status monitoring table that holds information about devices located in one store, but the status monitoring table may hold information about devices located in multiple stores. The terminal information included in the status monitoring table is identification information of the device. In Table 1, reference symbols are used as identification information of the device. For example, the device information "2A" indicates the customer operation terminal 2A. The connection method included in the status monitoring table is the connection method between the device indicated by the device information and the device indicated by the connection destination information. The status monitoring table may hold TRUE if the connection is synchronous, or FALSE if the connection is asynchronous or not connected. "Connection destination information" is identification information of the device connected to the device indicated by the device information. "Survival state" is the survival state of the device indicated by the device information. The status monitoring table may hold TRUE if the device is alive, and FALSE if the device is not alive. Next, an example of the status monitoring table in the connection state shown in FIG. 6 is shown in Table 2 below.

The connection control unit 302 switches the connection destination of the customer operation terminal 2 based on the connection destination priority table stored in the memory unit 320. The connection destination priority table is a table that holds combinations of cash processing devices 1 and customer operation terminals 2 that should be prioritized as connection destinations. Since the connection destination priority table is defined in advance, it is possible to quickly switch the connection destination of the customer operation terminal 2 when the survival status of the cash processing device 1 changes. An example of the connection destination priority table is shown in Table 3 below.

With reference to Table 3 above, the first priority of the connection destination of the customer operation terminal 2A is the cash processing device 1A, the second priority is the cash processing device 1B, and the third priority is the cash processing device 1C. Therefore, when the survival status of the cash processing device 1A changes from survival to non-survival, the connection control unit 302 switches the connection destination of the customer operation terminal 2A to the cash processing device 1B, which has the second priority. In this way, the connection state changes from the state shown in FIG. 5 to the state shown in FIG. 6. On the other hand, when the survival status of the cash processing device 1A changes from non-survival to survival, the connection control unit 302 switches the connection destination of the customer operation terminal 2A to the cash processing device 1A, which has the first priority. In this way, the connection state changes from the state shown in FIG. 6 to the state shown in FIG. 5.

The connection destination priority table is set based on the arrangement of multiple cash processing devices 1 and multiple customer operation terminals 2. Specifically, the higher the priority is set for a cash processing device 1 that is easier for a customer who is operating the customer operation terminal 2 to move to, such as a device that is located in the same store as the customer operation terminal 2 and close to the customer operation terminal 2. For example, a booth in which the cash processing device 1A and the customer operation terminal 2A are arranged side by side, a booth in which the cash processing device 1B and the customer operation terminal 2B are arranged side by side, and a booth in which the cash processing device 1C and the customer operation terminal 2C are arranged side by side in this order. In such a case, the connection destination priority table shown in Table 3 is set. According to such a configuration, a customer can complete a transaction in the same booth under normal circumstances, and on the other hand, when an abnormality occurs, the customer can complete the transaction by moving to a cash processing device 1 arranged in a nearby position, such as an adjacent booth. In this way, it is possible to improve customer convenience not only under normal circumstances but also when an abnormality occurs.

- Transaction control unit 303
The transaction control unit 303 performs overall control over transactions. For example, the transaction control unit 303 assigns a transaction number corresponding to the transaction. The transaction control unit 303 also generates a transaction-specific counter associated with the transaction number. The transaction-specific counter is a counter that holds a count value indicating the balance of a requested cash transaction. The transaction control unit 303 increments or decrements the transaction-specific counter depending on the transaction being executed.

A request to execute a transaction may be received from the customer operation terminal 2 synchronously connected to the cash processing device 1. In this case, the transaction control unit 303 transmits a request to execute cash processing according to the transaction information to the cash processing device 1 synchronously connected to the customer operation terminal 2. At the same time, the transaction control unit 303 transmits a request to execute accounting system processing according to the transaction information to the accounting server 4. In this way, the transaction corresponding to the transaction information is executed as a synchronous process.

A request to execute a transaction may be received from a customer operation terminal 2 asynchronously connected to the cash processing device 1. In this case, the transaction control unit 303 waits until a transaction number corresponding to the received request to execute the transaction is received from the cash processing device 1. Then, when the transaction control unit 303 receives a transaction number from a cash processing device 1 asynchronously connected to the customer operation terminal 2, it sends a request to the asynchronously connected cash processing device 1 to execute cash processing according to the transaction information corresponding to the transaction number. At the same time, the transaction control unit 303 sends to the accounting server 4 a request to execute accounting system processing according to the transaction information corresponding to the transaction number. As a result, the transaction corresponding to the transaction information is executed as an asynchronous process.

<5. Processing flow>
The configuration of the cash handling system according to one embodiment of the present invention has been described above. Next, the flow of processing of the cash handling system according to one embodiment of the present invention will be described with reference to Figs. 7 and 8.

(normal)
7 is a sequence diagram showing an example of a normal processing flow executed by the cash processing system according to one embodiment of the present invention. This sequence involves the cash processing device 1A, the customer operation terminal 2A, and the control server 3, and processing related to other devices is omitted. This sequence shows an example of a processing flow when a customer visits a branch of a financial institution and deposits 10,000 yen using the cash processing device 1A. It is assumed that the customer already has an account with the financial institution. It is also assumed that the cash processing devices 1A-1C and the customer operation terminals 2A-2C are operating normally.

As shown in FIG. 7, first, the control server 3 sends a survival monitoring request to all cash processing devices 1, including the cash processing device 1A (step S102).

When the cash processing device 1A receives the alive monitoring request, it replies with an alive monitoring response that includes information indicating that it is operating normally (step S104).

When the control server 3 receives the alive monitoring response, it updates the status monitoring table (step S106). Here, the control server 3 writes information indicating that the cash processing device 1A is alive to the status monitoring table. The contents of the status monitoring table after the update will be as shown in Table 1. In other words, the connection status in the cash processing system is as shown in Figure 5. The processes relating to steps S102 to S106 are repeated periodically.

When a customer arrives at the store and starts operating the customer operation terminal 2A, the customer operation terminal 2A sends a request to start a transaction to the control server 3 (step S108).

When the control server 3 receives a request to start a transaction, it performs a transaction acceptance process (step S110). For example, the control server 3 assigns a transaction number and generates a counter for each transaction.

When the control server 3 completes the transaction acceptance process, it sends a transaction start response to the customer operation terminal 2A (step S112).

When the customer operation terminal 2A receives the transaction start response, it displays a transaction information input screen and accepts input of transaction information regarding the deposit of 10,000 yen from the customer (step S114).

When the transaction information is confirmed, the customer operation terminal 2A transmits the transaction information to the control server 3 as a request to execute the transaction (step S116).

When the control server 3 receives the transaction information, it refers to the status monitoring table to determine whether the connection method of the customer operation terminal 2A that is the sender of the transaction information is a synchronous connection (step S118). In this sequence, the cash processing device 1A is alive and the cash processing device 1A and the customer operation terminal 2A are synchronously connected, so the control server 3 determines that the connection method of the customer operation terminal 2A is a synchronous connection (step S118: YES). Note that if it is determined that the connection method of the customer operation terminal 2A is an asynchronous connection (step S118: NO), the processing from step S220 onwards in FIG. 8 described below is executed.

In this case, the control server 3 sends a request to execute a deposit process of 10,000 yen as the cash process corresponding to the transaction information to the cash processing device 1A synchronously connected to the customer operation terminal 2A (step S120).

When the cash processing device 1A receives a request to execute a deposit process for 10,000 yen, it executes the requested deposit process for the 10,000 yen (step S122). Specifically, the cash processing device 1A performs a series of processes related to deposits, such as opening the banknote deposit/withdrawal port 11, counting the inserted cash to confirm that 10,000 yen has been inserted, and then storing the inserted 10,000 yen.

When the deposit process is completed, the cash processing device 1A sends a deposit completion response to the control server 3 (step S124). The deposit completion response includes information indicating the deposit amount based on the cash count result, a breakdown of the inserted cash by denomination, etc.

When the control server 3 receives the deposit completion response, it sends a transaction result response to the customer operation terminal 2A (step S126). The transaction result response includes information indicating that the deposit of 10,000 yen has been completed as information indicating the result of the transaction.

When the customer operation terminal 2A receives the transaction result response, it displays information indicating that the deposit of 10,000 yen has been completed as information indicating the result of the transaction based on the received transaction result response (step S128).

Note that the process in step S128 may be omitted.

(When an abnormality occurs)
8 is a sequence diagram showing an example of a process flow when an abnormality occurs, which is executed by the cash processing system according to one embodiment of the present invention. In this sequence, the cash processing device 1A, the cash processing device 1B, the customer operation terminal 2A, and the control server 3 are involved, and processes related to other devices are omitted. This sequence shows an example of a process flow when a customer visits a branch of a financial institution and deposits 10,000 yen using the cash processing device 1A. It is assumed that the customer already has an account with the financial institution. It is also assumed that the cash processing devices 1A-1C and the customer operation terminals 2A-2C are operating normally, but an abnormality has occurred in the communication path between the cash processing device 1A and the control server 3.

As shown in FIG. 8, first, the control server 3 sends a survival monitoring request to all cash processing devices 1, including the cash processing device 1A (step S202).

When the cash processing device 1A receives the alive monitoring request, it attempts to send back an alive monitoring response including information indicating that it is operating normally. However, the alive monitoring response does not reach the control server 3 due to a malfunction of the network 5 (step S204).

Therefore, the control server 3 determines that the survival state of the cash processing device 1A is non-survival, and updates the status monitoring table based on the determination result (step S206). Here, the control server 3 writes information indicating that the cash processing device 1A is non-survival to the status monitoring table. Furthermore, the control server 3 switches the connection destination of the customer operation terminal 2A from the cash processing device 1A to the cash processing device 1B based on the connection destination priority table shown in Table 3. Furthermore, the control server 3 changes the connection method between the customer operation terminal 2A and the cash processing device 1B to an asynchronous connection. Furthermore, the control server 3 switches the connection method between the customer operation terminal 2B and the cash processing device 1B, which was synchronously connected to the cash processing device 1B before switching to the asynchronous connection, to an asynchronous connection. The contents of the status monitoring table after the update are as shown in Table 2. That is, the connection state in the cash processing system is as shown in FIG. 6. The processes related to steps S202 to S206 are periodically repeated.

The subsequent processing of steps S208 to S218 is the same as the processing of steps S108 to S118 described with reference to FIG. 7. However, in this sequence, the cash processing device 1A is non-survivable and the cash processing device 1B and the customer operation terminal 2A are asynchronously connected, so the control server 3 determines that the connection method of the customer operation terminal 2A is asynchronous connection (step S218: NO).

In this case, the control server 3 associates the transaction number obtained during the transaction acceptance process in step S210 with the transaction information and stores them in the memory unit 320 (step S220).

Next, the control server 3 transmits the transaction number to the customer operation terminal 2A (step S222).

When the customer operation terminal 2A receives the transaction number, it causes the printer 6 to print out the transaction number in the form of a two-dimensional code or the like (step S224).

Then, the customer operation terminal 2A guides the customer to the cash processing device 1B that is asynchronously connected to the customer operation terminal 2A, and displays information to guide the customer, such as encouraging the customer to perform the deposit process in the cash processing device 1B (step S226).

When the customer follows this guidance and has the transaction number read by the reading unit 120 of the cash processing device 1B, the cash processing device 1B transmits the read transaction number to the control server 3 as a request to resume the transaction (step S228).

When the control server 3 receives the transaction number, it queries the memory unit 320 for the received transaction number. If the transaction number exists and a transaction corresponding to the transaction number has not yet been carried out, it sends a transaction acceptance result response to the cash processing device 1B (step S230). The transaction acceptance result response includes information indicating that the resumption of the transaction has been accepted.

Next, the control server 3 sends a request to the cash processing device 1B to execute a deposit process of 10,000 yen as the cash process corresponding to the transaction information stored in association with the received transaction number (step S232).

When the cash processing device 1B receives a request to execute a deposit process for 10,000 yen, it executes the requested deposit process for 10,000 yen (step S234). Specifically, the cash processing device 1B performs a series of processes related to deposits, such as opening the banknote deposit/withdrawal port 11, counting the inserted cash to confirm that 10,000 yen has been inserted, and then storing the inserted 10,000 yen.

When the deposit process is completed, the cash processing device 1B sends a deposit completion response to the control server 3 (step S236). The deposit completion response includes information indicating the deposit amount based on the cash count result, a breakdown of the inserted cash by denomination, etc.

When the control server 3 receives the deposit completion response, it sends a transaction result response to the cash processing device 1B (step S238). The transaction result response includes information indicating that the deposit of 10,000 yen has been completed as information indicating the result of the transaction.

When the cash processing device 1B receives the transaction result response, it displays information indicating that the deposit of 10,000 yen has been completed as information indicating the result of the transaction based on the received transaction result response (step S240).

In the above, with regard to step S218, an example has been described in which the alive state of the cash processing device 1A is determined to be non-alive due to the fact that the alive monitoring response sent by the cash processing device 1A does not arrive at the control server 3 due to a malfunction of the network 5, but the present invention is not limited to such an example. As another example, the alive state of the cash processing device 1A may be determined to be non-alive when the alive monitoring response sent by the control server 3 does not arrive at the cash processing device 1A and no alive monitoring response is returned. As another example, the alive state of the cash processing device 1A may be determined to be non-alive when no alive monitoring response is returned due to an abnormality in the hardware or software of the cash processing device 1A. As another example, the alive state of the cash processing device 1A may be determined to be non-alive when a alive monitoring response including information indicating that an abnormality has occurred in the cash processing device 1A is returned.

In the above, steps S220 to S224 are described as an example in which the transaction number assigned during the reception process is transmitted and printed as a two-dimensional code, but the present invention is not limited to such an example. The control server 3 may assign a new transaction number (second transaction number) in addition to the transaction number assigned during the reception process (also referred to as the first transaction number), and the first transaction number and the second transaction number may be associated and stored in the memory unit 320. The second transaction number may then be transmitted to the customer operation terminal 2A and printed out in the form of a two-dimensional code or the like, read by the cash processing device 1B, and used to inquire about transaction information in the control server 3.

<6. Effects>
According to the embodiment of the present invention described above, various operational effects are achieved. For example, the control server 3 can realize smooth processing by synchronously connecting a plurality of cash processing devices 1 and a plurality of customer operation terminals 2 on a one-to-one basis. Furthermore, when an abnormality occurs in some of the cash processing devices 1, the control server 3 can limit the unavailable devices to the cash processing device 1 in which the abnormality occurs by asynchronously connecting some of the devices related to the cash processing device 1 in which the abnormality occurs. In other words, it is possible to keep all the customer operation terminals 2 usable. This makes it possible to minimize the inconvenience suffered by customers.

Furthermore, compared to asynchronous connections, synchronous connections have the advantage that processing is not interrupted midway and customers are less likely to forget to deposit or withdraw money. In this regard, as explained above, some of the devices related to the cash processing device 1 in which an abnormality has occurred are switched to asynchronous connections, while the remaining devices continue to be connected synchronously. Therefore, compared to when all devices are switched to asynchronous connections, it is possible to enjoy the above-mentioned advantages in devices that continue to be connected synchronously.

Furthermore, if an abnormality occurs in one of the cash processing devices 1, the other cash processing devices 1 will automatically take over the cash processing without the involvement of a clerk from the financial institution. This makes it possible to link the cash processing device 1 in which an abnormality has occurred with a counter terminal such as a teller machine, and to avoid the need for a clerk to manually take over the cash processing, which would be a complicated procedure. Furthermore, since clerks are not required to be involved in cash processing, the burden on clerks is reduced, and various human errors, such as manual counting errors, that result from clerk involvement in cash processing can be prevented.

＜７． Supplementary Information＞
Although the preferred embodiment of the present invention has been described in detail above with reference to the accompanying drawings, the present invention is not limited to such an example. It is clear that a person having ordinary knowledge in the technical field to which the present invention pertains can conceive of various modified or altered examples within the scope of the technical ideas described in the claims, and it is understood that these also naturally belong to the technical scope of the present invention.

For example, in the above, an example has been described in which the control server 3 is a control device having the function of the connection control unit 302, but the present invention is not limited to such an example. As an example, the customer operation terminal 2 may operate as a control device having the function of the connection control unit 302. In that case, the customer operation terminal 2 stores a connection destination priority table and a status monitoring table, and controls the connection between the cash processing device 1 and the customer operation terminal 2 based on these tables. Specifically, the customer operation terminal 2 may instruct the connection destination and connection method when transmitting transaction information to the control server 3 as a request to execute a transaction.

For example, in the above, with reference to FIG. 6, an example has been described in which the connection method between the customer operation terminal 2B and the cash processing device 1B is switched from synchronous connection to asynchronous connection when the customer operation terminal 2A and the cash processing device 1B are asynchronously connected, but the present invention is not limited to such an example. The connection control unit 302 may keep the connection method between the customer operation terminal 2B, which was synchronously connected to the cash processing device 1B until it was asynchronously connected to the customer operation terminal 2A, and the cash processing device 1B as synchronous connection. That is, the cash processing device 1B may be synchronously connected to the customer operation terminal 2B while being asynchronously connected to the customer operation terminal 2A. With such a configuration, it is possible to enjoy the benefits of a synchronous connection in the customer operation terminal 2B.

For example, although the above describes an example in which a cash processing system according to one embodiment of the present invention is applied to the business flow of a financial institution, the application of a transaction system according to one embodiment of the present invention is not limited to financial institutions. The cash processing system according to one embodiment of the present invention can be applied to a variety of industries in which customers handle cash, such as retail businesses such as supermarkets and convenience stores, travel agencies, leisure facilities, passenger and infrastructure businesses such as railways and airlines, medical institutions, and government agencies.

For example, the above describes an example in which the cash processing device 1 is a self-service cash processing device operated by a customer, but the present invention is not limited to such an example. The cash processing device 1 may be operable only by bank clerks, or may be operable by both bank clerks and customers.

Although the above describes a terminal installed in a financial institution as the customer operation terminal 2, it is also possible to use an information terminal such as a smartphone owned by a customer as a terminal that performs the functions of the customer operation terminal 2. In this case, the information terminal connects to the control server 3, and by using the Web API provided by the control server 3, the information terminal sends a request to execute a transaction to the control server 3, thereby enabling a transaction to be realized in the same manner as in the above-mentioned embodiment.

Note that each device described in this specification may be realized as a single device, or some or all of them may be realized as separate devices. As an example, the alive status monitoring unit 301, connection control unit 302, and transaction control unit 303 shown in FIG. 4 do not need to be included in the same device, and one or more of the components may be included in a different device. As another example, the connection destination priority table and the status monitoring table may be stored in a database provided separately from the control server 3.

In addition, the processes described in this specification using flowcharts and sequence diagrams do not necessarily have to be performed in the order shown. Some processing steps may be performed in parallel. Furthermore, additional processing steps may be employed, and some processing steps may be omitted.

The series of processes performed by each device described in this specification may be realized using software, hardware, or a combination of software and hardware. The programs constituting the software are stored in advance, for example, in a recording medium (more specifically, a non-transient storage medium readable by a computer) provided inside or outside each device. Each program is then loaded into RAM when executed by a computer that controls each device described in this specification, and executed by a processor such as a CPU. The recording medium is, for example, a magnetic disk, an optical disk, a magneto-optical disk, a flash memory, etc. The computer programs may also be distributed, for example, via a network, without using a recording medium.

LIST OF SYMBOLS 1 Cash processing device 2 Customer operation terminal 3 Control server 4 Accounting server 5 Network 6 Printer 7 Counter 11 Banknote deposit/withdrawal slot 19 Coin slot 22 Coin return box 24 Coin withdrawal box 100 Control unit 110 Operation display unit 120 Reading unit 130 Communication unit 140 Cash processing unit 142 Banknote processing unit 144 Coin processing unit 160 Memory unit 200 Control unit 210 Operation display unit 220 Communication unit 230 Memory unit 300 Control unit 301 Life status monitoring unit 302 Connection control unit 303 Transaction control unit 310 Communication unit 320 Memory unit

Claims (12)

A plurality of customer operation terminals that can be operated by customers;
A plurality of cash processing devices that process cash and are connected to the customer operation terminal by either a synchronous connection or an asynchronous connection;
A control device that controls connections between the plurality of cash processing devices and the plurality of customer operation terminals;
Equipped with
The control device includes:
Controlling connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals based on the survival status of the plurality of cash processing devices;
when a survival state of a first cash processing device synchronously connected to a first customer operation terminal changes from survival to non-survival, the control device switches a connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and sets a connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection;
Cash handling system. the control device switches a connection method between the second customer operation terminal, which has been synchronously connected to the second cash processing device until the control device is asynchronously connected to the first customer operation terminal, and the second cash processing device from a synchronous connection to an asynchronous connection;
2. A cash handling system according to claim 1 . the control device maintains a connection method between the second customer operation terminal, which has been synchronously connected to the second cash processing device until the control device is asynchronously connected to the first customer operation terminal, and the second cash processing device in a synchronous connection state;
2. A cash handling system according to claim 1 . When the alive state of the first cash processing device, which was previously disconnected from the first customer operation terminal due to a change in the alive state from alive to alive, changes from dead to alive,
the control device switches a connection destination of the first customer operation terminal from the second cash processing device to the first cash processing device, and sets a connection method between the first customer operation terminal and the first cash processing device to a synchronous connection;
A cash handling system according to any one of claims 1 to 3 . when the connection between the second cash processing device and the first customer operation terminal is released, the control device switches a connection method between the second cash processing device and the second customer operation terminal, which has been asynchronously connected to each of the first customer operation terminal and the second customer operation terminal, from an asynchronous connection to a synchronous connection;
A cash handling system according to claim 4 which recites claim 2 . The control device stores a connection destination priority order table that holds combinations of the cash processing device and the customer operation terminal that should be prioritized as connection destinations, and switches the connection destination of the customer operation terminal based on the stored connection destination priority order table.
A cash handling system according to any one of claims 1 to 5 . The connection destination priority table is set based on the arrangement of the plurality of cash processing devices and the plurality of customer operation terminals.
7. A cash handling system according to claim 6 . The control device stores a status monitoring table that holds the survival status, connection destination, and connection method of the plurality of cash processing devices and the plurality of customer operation terminals, and controls the connection destination and connection method of the plurality of cash processing devices and the plurality of customer operation terminals based on the stored status monitoring table.
A cash handling system according to any one of claims 1 to 7 . The cash processing system further includes a control server connected to the customer operation terminal and the cash processing device,
The customer operation terminal transmits transaction information indicating the content of the input transaction to the control server,
The control server includes:
Transmitting a request for executing cash processing according to the transaction information to the cash processing device synchronously connected to the customer operation terminal;
when receiving identification information corresponding to the transaction information from the cash processing device asynchronously connected to the customer operation terminal, transmitting a request for executing cash processing according to the transaction information corresponding to the received identification information to the asynchronously connected cash processing device;
the cash processing device transmits the read identification information to the control server when the identification information is read, and executes the requested cash processing when a request for executing cash processing is received from the control server;
A cash handling system according to any one of claims 1 to 8 . The system comprises: a plurality of customer operation terminals that can be operated by customers; a plurality of cash processing devices that process cash and are connected to the customer operation terminals by a connection method of either synchronous connection or asynchronous connection; and a connection control unit that controls the connection;
The connection control unit controls connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals based on the survival status of the plurality of cash processing devices,
when a survival state of a first cash processing device synchronously connected to a first customer operation terminal changes from survival to non-survival, the connection control unit switches a connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and sets a connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection.
Control device. Controlling connections between a plurality of customer operation terminals that can be operated by customers and a plurality of cash processing devices that process cash and are connected to the customer operation terminals by either a synchronous connection or an asynchronous connection method ;
Including,
The controlling includes controlling connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals based on the survival status of the plurality of cash processing devices,
Controlling the connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals includes, when a survival state of a first cash processing device that has been synchronously connected to a first customer operation terminal changes from survival to non-survival, switching the connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and changing the connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection.
A computer implemented control method. Computer,
a plurality of customer operation terminals operable by customers; a plurality of cash processing devices for processing cash, which are connected to the customer operation terminals by a connection method of either synchronous connection or asynchronous connection; and a connection control unit for controlling the connections;
Functioning as a
The connection control unit controls connection destinations and connection methods of the plurality of cash processing devices and the plurality of customer operation terminals based on the survival status of the plurality of cash processing devices,
when a survival state of a first cash processing device synchronously connected to a first customer operation terminal changes from survival to non-survival, the connection control unit switches a connection destination of the first customer operation terminal from the first cash processing device to a survival second cash processing device, and sets a connection method between the first customer operation terminal and the second cash processing device to an asynchronous connection.
program.