JP7712661B2 - Program and order processing system - Google Patents

Description

The present invention relates to a program compatible with a computer serving as a portable terminal, and an order processing system.

There is known technology in which a user operates a mobile terminal to place an order, and the order information for the menu to be picked up at the store is stored in the non-contact IC card section of the mobile terminal, and the store terminal receives the order information stored in the non-contact IC card section of the mobile terminal and makes the payment (see, for example, Patent Document 1).

Patent No. 4961642

In an ordering system in which a customer operates a portable terminal to order a product and then picks up the ordered product at a store, it is preferable to improve convenience when the product being ordered is sold by weight.

The present invention was made in consideration of the above circumstances, and aims to improve convenience when ordering products sold by weight in an ordering system in which customers use a portable terminal to order products and then pick up the ordered products at a store.

One aspect of the present invention to solve the above-mentioned problems is a program that causes a computer serving as a portable terminal used by a customer to order a product to function as an order receiving means for receiving an order for a product with a weight specified as the quantity, and as a display means for displaying a pick-up code that is used to match the product ordered by the order receiving means with the product ordered by the customer when the customer picks up the product.

1 is a diagram illustrating an example of an overall configuration of a product delivery system according to a first embodiment. 5A to 5C are diagrams illustrating an example of a product selection screen, a weight designation screen, and a product confirmation screen in the first embodiment. 5A and 5B are diagrams illustrating an example of an online payment screen and an order confirmation screen according to the first embodiment. 1A to 1C are diagrams showing examples of a cooking instruction slip in the first embodiment. 1 is a diagram showing an example of the appearance of a weighing device according to a first embodiment; 5A to 5C are diagrams showing examples of screens displayed on the weighing device in the first embodiment. FIG. 11 is a diagram showing an example of a measurement result label in the first embodiment. FIG. 2 is a diagram showing an example of a customer service area in a store in the first embodiment. FIG. 2 is a diagram showing an example of the appearance of a product locker in the first embodiment. FIG. 11 is a diagram showing an example of an order response screen in the first embodiment. 13A to 13C are diagrams showing examples of screens displayed on the product lockers in the first embodiment. FIG. 2 is a diagram illustrating an example of the configuration of a store order management server in the first embodiment. FIG. 2 is a diagram illustrating an example of the configuration of a product locker in the first embodiment. FIG. 2 is a diagram illustrating a configuration example of a store clerk order management device according to the first embodiment. FIG. 2 is a diagram illustrating an example of the configuration of a customer terminal device in the first embodiment. FIG. 1 is a diagram illustrating an example of the configuration of a weighing device according to a first embodiment. 5 is a flowchart showing an example of a processing procedure executed by a customer terminal device in the first embodiment. 5 is a flowchart illustrating an example of a processing procedure executed by the weighing device in the first embodiment. 13 is a flowchart showing a process executed by a store clerk order management device and a weighing device in the second embodiment.

First Embodiment
[Example of product delivery system configuration]
1 shows an example of the overall configuration of a product delivery system according to the present embodiment. The product delivery system according to the present embodiment includes a store order management server 10, a POS terminal device 20, a product locker 30, a staff order management device 40, a kitchen printer 60, and a weighing device 70 in a store ST. The product delivery system according to the present embodiment also includes an order receiving server 80 outside the store, and a customer terminal device 50 used by a customer CS to place an order.

In the store ST of this embodiment, the store order management server 10, the POS terminal device 20, the product locker 30, the store clerk order management device 40, and the kitchen printer 60 are connected to the in-store network Nst. The weighing device 70 is a standalone device and is not connected to the in-store network Nst.

In the figure, the dashed line connecting the store order management server 10 and the weighing device 70 indicates that the weighing device 70 is connected to the in-store network Nst in the second to fourth embodiments described below.
The delivery service provider system 2 shown in the figure has a configuration corresponding to a fourth embodiment described later.

The product delivery system also includes a customer terminal device 50 used by the customer CS. The product delivery system also includes an order server 80. The order server 80 is connected to the customer terminal device 50 via a network. The order server 80 is also connected to the store order management server 10 of the store ST via a network.

The type of business of the store ST in this embodiment is not particularly limited, but in the following explanation, we will take as an example a case where the store ST is, for example, a cafeteria, and sells food and beverages as merchandise.

The customer terminal device 50 is a terminal device used by the customer CS to order food and beverage products provided at the store ST. The customer terminal device 50 may be a portable terminal device such as a smartphone or tablet terminal. An order application is installed on the customer terminal device 50. The customer terminal device 50 on which the order application runs communicates with the order server 80 via a network.

The customer CS can operate the customer terminal device 50 that he or she owns to place an order and settle (pay) for the ordered items, even if the customer CS is located far away from the store ST. Orders placed by operating the customer terminal device 50 are made as operations on an order application running on the customer terminal device 50.

The order server 80 is connected to the customer terminal device 50 so that it can communicate with them. The order server 80 accepts product orders from the customer CS in response to communication with the customer terminal device 50 on which the customer CS operates the order. The order server 80 transmits online order information indicating the content of the accepted order to the store order management server 10 of the store ST. In response to the store order management server 10 receiving the online order information transmitted in this manner, the product order placed by the customer CS by operating the customer terminal device 50 is transmitted to the store ST.

The store order management server 10 is a server that manages orders received from customers CS at the store ST. The store order management server 10 manages orders placed by customers CS operating customer terminal devices 50 based on product transaction reservation information received from the order receiving server 80.

The store order management server 10 may also be capable of managing orders received from customers CS by store staff operating the POS terminal device 20 at the store ST.

In the following explanation, an order made by a customer CS operating a customer terminal device 50 may be referred to as an online order, and an order received by a store clerk operating a POS terminal device 20 from a customer CS at the store ST may be referred to as an offline order.

The store order management server 10 may be capable of managing transaction records for online orders by storing transaction records for online orders. Furthermore, the store order management server 10 may be capable of managing transaction records for all orders received at the store ST by storing transaction records for offline orders in addition to transaction records for online orders.
Alternatively, such transaction records may be managed by a transaction management device other than the store order management server 10.

The POS terminal device 20 executes product registration processing according to product registration operations and settlement (payment) processing for the products registered by the product registration processing in response to an order received from a customer CS at the store ST.

The product locker 30 is a piece of equipment (device) used to deliver ordered products to the customer CS. The product locker 30 is connected to the store order management server 10 so that it can communicate with the store.

The clerk order management device 40 is a terminal device used by a clerk to manage online orders when providing products in response to online orders. In this embodiment, the clerk order management device 40 is a portable terminal device such as a tablet terminal. Note that the clerk order management device 40 may also be a stationary terminal device.

The store clerk order management device 40 displays the online orders received by the store ST based on the online order information transmitted from the store order management server 10. The store clerk checks the online orders displayed on the store clerk order management device 40 and prepares products according to each online order.
The store clerk stores the prepared products in an empty storage opening among the multiple storage openings in the product locker 30. In the product delivery system of this embodiment, the products stored in the storage openings of the product locker 30 are managed in association with the storage opening in which the product is stored.

A customer CS who visits a store displays a receipt certification code Cd on the customer terminal device 50 that he or she carries. The receipt certification code Cd indicates the order number (order identification number) corresponding to the online order that the customer placed. The receipt certification code Cd is, for example, a two-dimensional code, but may also be a one-dimensional code (barcode).
The customer CS operates the product locker 30 to have the code reader read the pickup certification code Cd displayed on the customer terminal device. The product locker 30 unlocks the customer-side door of the storage opening in which the product corresponding to the order number indicated by the pickup certification code Cd read by the code reader is stored. The door may be designed to open automatically, for example, by a mechanism provided on the hinge. The customer CS can remove the product from the storage opening with the door now open.
In this way, the product delivery system of this embodiment can deliver products ordered online to the customer CS. After the door is opened, it may be controlled to close automatically by a drive mechanism or the like, or the customer or a store clerk may close it.

[Online ordering procedure]
An example of a procedure for an online order made by a customer using the customer terminal device 50 will be described with reference to FIGS.
When placing an online order, a customer launches an ordering application on the customer terminal device 50. The customer operates the customer terminal device 50 with the ordering application launched to display a product selection screen on the display unit of the customer terminal device 50. The product selection screen is a screen for selecting the product to be ordered (reserved product). In the following explanation, an example will be given in which the display unit of the customer terminal device 50 is a touch panel display unit that allows operation with an operating object such as a finger on the display surface.

2(A) shows an example of a product selection screen displayed on customer terminal device 50. The product selection screen in the figure has a category selection area AR1 and a product list area AR2. The category selection area AR1 is an area where an operation to select a product category is performed. The product list area AR2 is an area where a list of products (menus) included in the category selected by an operation on the category selection area AR1 is presented. The customer selects a category by operating the category selection area AR1.
The product list area AR2 presents a list of products included in the category selected in the category selection area AR1. The customer performs an operation (product selection operation) to select one list item of a product that the customer wishes to order from the products presented in the product list area AR2. The product selection operation may be a tap operation on the area of the product list item.

In the figure, an example is shown in which three categories, "salad,""hamburger," and "drink," are presented in the category selection area AR1. In this case, products classified as "hamburger" and "drink" are products for which the quantity specified when ordering is by number (quantity specified products). On the other hand, products classified as "salad" are products for which the quantity specified when ordering is by weight (sold by weight products).
In the figure, the category "salad" is shown selected in the category selection area AR1. When a product selection operation is performed with the category "salad," which is a product sold by weight, selected in this manner, the display on the touch panel display unit of the customer terminal device 50 transitions from a product selection screen to a weight specification screen.

2B shows an example of a weight designation screen. A selected product is displayed in a selected product area AR11 on the weight designation screen. A weight designation area R12 is also arranged on the weight designation screen. The weight designation area AR12 is an area where an operation for designating the weight of a selected product sold by weight is performed.
The product price area AR13 on the weight designation screen displays the price of the selected product according to the selected weight option.

In the weight specification area AR12, options for the weight (contents) that can be specified are presented. Specifically, in the example shown in the figure, three weight options are presented: "100g," "150g," and "200g." The customer can select any option from the presented options. The operation of selecting an option may be a tap operation on the area corresponding to the presented option. The price displayed in the product price area AR13 changes to the corresponding price when the weight option selected is changed.

When the customer selects the weight option that he/she desires, he/she operates the cart button BT11 located at the bottom right of the weight specification screen. In response to the operation of the cart button BT11, the selected product is added to the cart (provisionally registered) with the contents of the set option order reflected, and the display on the touch panel display unit of the customer terminal device 50 returns to the product selection screen (FIG. 2(A)).
A cart content information area AR3 is located at the bottom left of the product selection screen. Cart content information is displayed in the cart content information area AR3. The cart content information is information about products currently added to the cart. Specifically, the cart content information area AR3 indicates the number of products currently added to the cart. The cart content information area AR3 may further indicate the total price of the products added to the cart.
After this, the customer can select the next product by performing the same operations as above and add the product to the cart.

When the customer has placed all the items he or she wishes to order into the cart, the customer operates the order confirmation button BT1 located at the bottom right of the product selection screen (Figure 2 (A)) while the product selection screen is displayed. In response to the operation of the order confirmation button BT1, the display on the touch panel display unit of the customer terminal device 50 transitions from the product selection screen to the product confirmation screen.

Figure 2 (C) shows an example of a product confirmation screen. The product confirmation screen in the figure includes a cart product confirmation area AR21, a payment method selection area AR22, an eat-in/take-out selection area AR23, a store arrival time setting area AR24, a store confirmation area AR25, a price confirmation area AR26, and an order button BT22.

The cart item confirmation area AR21 is an area that shows what items are in the cart.
A delete button BT21 is arranged in the cart item confirmation area AR21. When a customer wishes to cancel an item that has been added to the cart, the customer operates the delete button BT21.

The payment method selection area AR22 is an area where the customer can select the payment method for the items in the cart, whether to make an online payment using the customer terminal device 50 or to make a store payment at the POS terminal device 20 when the customer visits the store ST.
In the example shown in the figure, the payment method is selected by operating either the button corresponding to online payment or the button corresponding to in-store payment, but the manner of operation for selecting the payment method is not particularly limited, for example, selection from a pull-down menu, etc. This point is also the same for the eat-in/take-out selection area AR23.

The eat-in/take-out selection area AR23 is an area where an operation is performed to select whether to eat in or take out the items in the cart after receiving them at the store ST.
In addition, if the consumption tax rate differs depending on whether eat-in or take-out is selected, the amount of consumption tax shown in the amount confirmation area AR26 and the total amount including the consumption tax amount may be changed depending on whether eat-in or take-out is selected by operating the eat-in/take-out selection area AR23.

The arrival time setting area AR24 is the area where the operation to set the arrival time is performed.

The store confirmation area AR25 is an area in which the store ST from which the order is to be placed is shown. In the store confirmation area AR25, for example, the name of the store registered by the customer through a prior registration operation is shown. Note that the store confirmation area AR25 may be configured to allow an operation to specify the store from which the order is to be placed.

The amount confirmation area AR26 is an area in which information on the amounts of the products in the cart is displayed. For example, the amount confirmation area AR26 in the figure displays the subtotal amount, consumption tax amount, fractional adjustment amount, and total amount of the products in the cart.
Furthermore, if the products in the cart include products sold by weight, the price confirmation area AR26 also shows the specified weight of the products sold by weight in the cart.
In the price confirmation area AR26 of the same figure, in response to the fact that one bulk item with the product name "A Salad" has been added to the cart, the product name "A Salad" and the specified weight of 100 g for "A Salad" are displayed.
For example, when a cart contains both number-specified products and products sold by weight, the price confirmation area AR26 shows each of the number-specified products and products sold by weight that are in the cart. Also, when a cart contains multiple products sold by weight, the price confirmation area AR26 shows the specified weight for each of the multiple products sold by weight that are in the cart.

The customer can check whether or not the product he or she selected is correct by looking at the products displayed in the cart product confirmation area AR21 on the product confirmation screen. At this time, for products sold by weight, the customer can also check whether or not the designated weight is correct.
The customer then selects either online payment or in-store payment as the payment method by operating the payment method selection area AR22. The customer also selects either eat-in or take-out by operating the eat-in/take-out selection area AR23. The customer also specifies the time of arrival by operating the arrival time setting area AR24. The customer can also check the store to which the order will be placed and the price of the product by looking at the store confirmation area AR25 and the price confirmation area AR26.
Then, the customer operates the order button BT22 to order the product that was in the cart.

When the order button BT22 is operated, if online payment has been selected as the payment method by operating the payment method selection area AR22, an online payment screen will be displayed on the touch panel display unit of the customer terminal device 50.
Fig. 3(A) shows an example of the online payment screen. The online payment screen in the figure is used to perform an operation to execute a payment using a pre-registered credit card. In the case of the online payment screen in the figure, a payment button BT25 is arranged. When the payment button BT25 is operated, online payment is performed using a credit card.

When online payment is completed by operating the payment button BT25 on the online payment screen, the touch panel display of the customer terminal device 50 transitions to displaying an order confirmation screen. Also, if in-store payment is selected as the payment method by operating the payment method selection area AR22 and then the order button BT22 is operated on the product confirmation screen, the display will transition to the order confirmation screen.

3B shows an example of an order confirmation screen. In the order confirmation screen in the figure, an order content confirmation area AR41 is arranged. In the order content confirmation area AR41, an order number that uniquely identifies the current order, the ordered product name, the store to which the order was placed, the time of arrival, etc. are displayed. In addition, if the ordered products include products sold by weight, the specified weight of the ordered products sold by weight is also displayed.
In the order details confirmation area AR41 of the same figure, in response to the case where the order button BT22 is operated when a single bulk product with the product name "A Salad" has been added to the cart, the product name "A Salad" and the specified weight of 100 g for "A Salad" are displayed.
For example, when a cart contains a mixture of items sold by weight and items sold by quantity, the order button BT22 is operated, and each of the items sold by weight and items sold by quantity that are in the cart is displayed in the order details confirmation area AR41. When a plurality of items sold by weight are in the cart and the order button BT22 is operated, the order details confirmation area AR41 displays the designated weight for each of the items sold by weight that are in the cart.

In addition, an additional order button BT41 and an order cancellation button BT42 are arranged on the order confirmation screen.
When an order has been confirmed but there is an additional product that the customer wishes to order, the customer operates the additional order button BT41. In response to the operation of the additional order button BT41, the display on the touch panel display unit of the customer terminal device 50 returns to, for example, a product selection screen, allowing the customer to select additional products.
Alternatively, if the customer has confirmed the order but has changed his mind and wishes to cancel the order, he can cancel the confirmed order by operating the order cancellation button BT42.

The order confirmation screen also includes a pickup guidance area AR42. In the pickup guidance area AR42, a message is displayed instructing the customer to have the code reader of the product locker 30 at the ordering store ST read the pickup certification code, and the pickup certification code Cd is displayed.

In this way, in the order confirmation screen of this embodiment, if the ordered items include items sold by weight, the specified weight, which is one piece of information about the ordered items sold by weight, and the pick-up verification code Cd used by the store when picking up the ordered items are displayed.

Customers who place an online order in the manner described above will arrive at the store ST around the time they specified.

[Handling orders for bulk items]
As described above, when a customer confirms an order by operating the order button BT22 on the product confirmation screen, the customer terminal device 50 transmits an order confirmation notification to the order receiving server 80. Upon receiving the order confirmation notification, the order receiving server 80 transmits online order information indicating the contents of the confirmed order to the store order management server 10 of the store ST.

The store order management server 10 generates cooking instruction information that instructs cooking (preparation) for each menu item indicated in the received online order information, and transmits the generated cooking instruction information to the kitchen printer 60. Cooking (preparation) here includes, for example, cooking hamburgers, as well as preparing sub-menus such as drinks and french fries. In addition, for products sold by weight, cooking (preparation) here also includes weighing the product according to the specified weight and putting it in a container to prepare it.

The kitchen printer 60 stores, for example, paper for printing (printing) and can print on the stored paper to issue a receipt. The kitchen printer 60 issues a cooking instruction slip on which the cooking instructions are printed corresponding to each ordered item indicated in the received cooking instruction information.

4A shows an example of a cooking instruction slip. The cooking instruction slip in this figure is an example entitled "Takeout Slip." The cooking instruction slip in this figure is an example of a case where the corresponding product is a product sold by weight.
The cooking instruction slip in this figure includes a store arrival time area PA1, a transaction information area PA2, a product information area PA3, and a handler area PA4.
The arrival time area PA1 is an area showing the arrival time designated by the customer when placing an order.
The transaction information area PA2 is an area in which information about a transaction is displayed. Specifically, the transaction information area PA2 in the figure displays the order number (transaction identification information), sub-number, order date and time, and receipt format.
The order number is identification information that uniquely identifies the corresponding transaction.
The branch number is a number assigned to the corresponding product in the product that is instructed to be cooked in the corresponding transaction. The branch number "1/3" in the figure indicates that a total of three products are instructed to be cooked in the corresponding transaction, and the corresponding product is assigned the first branch number.
The order date and time is the date and time when an order is placed by a customer. The order date and time may be the date and time when the customer confirms the order by operating the order button BT22 on the product confirmation screen.
The receipt format indicates how the customer receives the product. For example, there are take-out and eat-in. In addition, the "in-house" in "take-out (in-house)" shown in the figure indicates that the order is placed through the company's system, not through a delivery service.
The product information area PA3 shows information about the corresponding ordered product. In the product information area PA3 in the figure, the product name and the quantity of the corresponding ordered product are shown as a designated weight. In addition, the product information area PA3 in the figure shows the designated weight as the quantity, since the corresponding ordered product is a product sold by weight. By showing the designated weight in this way, the store clerk can understand that the corresponding cooking instruction slip corresponds to a product sold by weight.
The waiter area PA4 displays information about the waiter (the waiter in charge of cooking).

Fig. 4(B) shows another example of a cooking instruction slip, in which the same parts as those in Fig. 4(A) are given the same reference numerals and their explanations are omitted where appropriate.
In the cooking instruction slip of Fig. 4 (B), a cooking start time area PA5 is arranged. The cooking start time area PA5 indicates the cooking start time. The cooking start time is the time when the store clerk in charge of cooking should start cooking the corresponding item. The cooking start time may be set to, for example, a time a predetermined time before the specified arrival time. Furthermore, the cooking start time may be changed by changing the time going back from the arrival time, taking into account the cooking time required for the ordered item.

For example, it is preferable to start cooking the ordered products at a time that is almost the same as the customer's arrival time. In particular, for products that need to be kept at the same temperature when handed over to the customer, it is undesirable to start cooking the products well before the customer's arrival time, as this can result in the temperature not being maintained at the time of handing over. Also, the order in which orders are received from customers is not the same as the order of the customer's designated arrival time. For this reason, if the products are cooked in the order in which the cooking instruction slips are issued from the kitchen printer 60 (the order order is received), it will not be possible to match the order in which the customers arrived, and it will be difficult to manage the products after cooking.
Therefore, by providing a cooking start time area PA5 as shown in the figure and allowing the cooking start time to be specified, it becomes possible to maintain the temperature of the product and manage the cooked products in accordance with the order in which customers arrive at the store.

The cooking start time may be set, for example, by the store order management server 10 based on the received online order information, and cooking instruction information including the set cooking start time may be sent to the kitchen printer 60. This allows the kitchen printer 60 to issue a cooking instruction slip indicating the cooking start time.

Moreover, in the product information area PA3 in the figure, in addition to the product name and quantity, information on the product position and remarks is further included.
The product location indicates the location (place) where the corresponding bulk product is displayed in the store. If the product location is displayed, the store clerk can quickly find the target product among the many products displayed.
For example, the store order management server 10 stores product position information (product position table) corresponding to each bulk product. The store order management server 10 obtains the product position corresponding to the bulk product indicated in the received online order information from the product position table. The store order management server 10 transmits cooking instruction information including the obtained product position to the kitchen printer 60. This enables the kitchen printer 60 to print a cooking instruction slip including the product position.

Depending on the remarks, optional instructions for the corresponding product are shown. In the figure, instructions for cooking "without shrimp" are shown. Such optional instructions can be specified, for example, when a customer operates the customer terminal device 50 to place an order. When optional instructions are specified by operating the customer terminal device 50, the store order management server 10 includes the specified optional instructions in the online order information and sends it to the kitchen printer 60. This allows the kitchen printer 60 to print a cooking instruction slip that includes the remarks information.

The store clerk prepares the corresponding product according to the instructions printed on the cooking instruction slip issued by the kitchen printer 60. If the product corresponding to the cooking instruction slip is a product sold by weight, the store clerk prepares the product as follows.
When a specified weight is indicated in the product information area PA3 of the cooking instruction slip, the store clerk determines that the corresponding product is a product sold by weight. In this case, the store clerk takes the corresponding product from the shelf or the like, and adjusts the amount of the corresponding product using the weighing device 70 so that the weight is the same as the specified weight. At this time, the store clerk may determine that the measured weight of the product is the same as the specified weight even if it does not exactly match the specified weight, as long as it is within an acceptable range of, for example, a few grams.

Figure 5 shows an example of the external appearance of the weighing device 70 seen from the front. As shown in the figure, the weighing device 70 is provided with a display unit 706, a label discharge port 710a, and a weighing platform 709a.

6A and 6B show examples of screens displayed on the display unit 706 of the weighing device 70. FIG.
6A shows an example of the standby screen, which includes a weight area AR51, a message area AR52, an order number input area AR53, and a weighing start button BT50.
The weight area AR51 is an area in which the weight measured by the weighing device 70 is displayed.
The message area AR52 is an area in which messages for guidance to store clerks are displayed. Specifically, in the message area AR52 in the figure, messages for instructing the store clerk on how to measure an item sold by weight are displayed.
The order number input area AR53 is an area where an operation for inputting the order number corresponding to the product to be weighed is performed.
The start button BT50 is a button operated to instruct the start of weighing.

When weighing the product to be weighed, which is indicated on the cooking instruction slip, the store clerk first inputs the order number, which is the same as that indicated in the transaction information area PA2 of the cooking instruction slip, into the order number input area AR53. The operation of inputting the order number may be performed, for example, by the store clerk superimposing a software keyboard (which may be a numeric keypad) on the standby screen by a predetermined operation and typing on the displayed software keyboard. Also, for example, the order number may be printed as a code (barcode or two-dimensional code) on the cooking instruction slip. Then, a code scanner may be provided on the weighing device 70, and the store clerk may input the order number by having the weighing device 70 read the code printed on the cooking instruction slip with the code scanner.
The store clerk who has input the order number places the product on the weighing platform 709a, or operates the weighing start button BT50 and then places the product on the weighing platform 709a, causing the weighing device 70 to start weighing.

As soon as the weighing device 70 starts weighing, the display unit 706 displays a product selection screen (not shown). On the product selection screen, for example, product buttons corresponding to each product are arranged as options. The store clerk operates the product button corresponding to the product to be weighed. As soon as the target product is specified by operating the product button, the display on the display unit 706 transitions to a weighing result screen.

6B shows an example of the weighing result screen, which includes a weighing result area AR61, an order number area AR62, a label printing information area AR63, a product information area AR64, and a label printing button BT60.
The weighing result area AR61 is an area in which the weighing result of the target sold-by-weight product is displayed, and includes a weight area AR61-1, a price per unit weight area AR61-2, and a price area AR61-3.
The weight area AR61-1 is an area in which the weight measured for the target bulk product (measured weight) is shown.
The weight unit price area AR61-2 is an area showing the weight unit price of the target product sold by weight. The weighing device 70 stores product information for each product sold by weight, and the product information includes the weight unit price. The weight unit price displayed in the weight unit price area AR61-2 reflects the weight unit price included in the product information of the product selected on the product selection screen.
The price area AR61-3 is an area showing the price calculated based on the measured weight of the target product sold by weight and the unit price by weight of the target product sold by weight. In other words, the weighing device 70 can price the product sold by weight by measuring the weight of the product sold by weight and calculating the price according to the measured weight.

The label issuance guidance area AR63 displays a message such as "Please press the print button" encouraging the customer to operate the label issuance button BT15 to print a label reflecting the product weighing results.
Information about the target bulk product is displayed in the product information area AR64. In the product information area AR64 shown in the figure, the product name and an image of the product are displayed.

When the store clerk checks the contents displayed on the weighing result screen as described above, he or she operates the label printing button BT60. In response to the operation of the label printing button BT60, the weighing device 70 issues a label (weighing result label) on which contents reflecting the current weighing result are printed.
In response to the issuance of the weighing result label, the display on the display unit 706 of the weighing device 70 may be returned to the standby screen.

Figure 7 shows an example of a weighing result label issued by the weighing device 70. The weighing result label in the figure includes an order summary area PA11, a weighing result area PA12, a cooking time area PA13, a product-related information area PA14, and a handler area PA15.

Note that the order time area PA21 and the arrival time area PA22 correspond to the second embodiment described below, so explanations will be omitted here.

The order summary area PA11 is an area that shows summary information about the order to which the target product corresponds. Specifically, the order summary area PA11 in the figure shows the pickup format of the target product and the order number.

The weighing result area PA12 is an area in which the weighing result of the target product is displayed. Specifically, the weighing result area PA12 in the same figure displays the product name of the target product, the measured weight of the target product, and the price of the target product.

The cooking time area PA13 is an area in which the cooking time is displayed. The cooking time is the time (date and time) when cooking is performed. The cooking time may be, for example, the time corresponding to the operation of the label issuing button BT60.
The product-related information area PA14 is an area where related information about the target product is displayed. The product-related information area PA14 in the figure shows the product category and ingredients. The related information is obtained from the product information stored in the weighing device 70, for example.
The operator area PA15 is an area in which operator information is displayed.

The weighing device 70 of this embodiment is in a stand-alone state in which it is not communicatively connected to other devices in the product delivery system, and is not communicatively connected to other devices such as the store order management server 10, for example.
Therefore, the store clerk uses the weighing result label issued by the weighing device 70 to perform an operation (weighing result reflection operation) to reflect the current weighing result in the online order information stored in the store order management server 10.

The store clerk can perform a weighing result reflection operation on the store clerk order management device 40 that is communicatively connected to the store order management server 10, for example. As the weighing result reflection operation, the store clerk performs an operation on the store clerk order management device 40 to call up the online order information of the same order number as that shown in the order summary area PA11 of the weighing result label. The store clerk performs an operation to display the called online order information. The store clerk performs an operation to input the measured weight shown on the weighing result label in correspondence with the weighing result label issued product among the products shown in the displayed online order information. The store clerk calculates the price of the target product based on the input measured weight and the weight unit price of the target product. The store clerk order management device 40 updates the online order information so that the input measured weight and the calculated price of the target product are reflected.
The store clerk then places the bulk merchandise that has been weighed and priced by the weighing device 70 into a container. At this time, the store clerk may attach a weighing result label to the container.
When the store clerk has finished preparing all the items indicated in the online order information 1, the store clerk stores the prepared items until they are handed over to the customer as follows.

[An example of a customer service area in a store]
First, an example of the appearance of a customer service area in the store ST, which is an environment in which products ordered in the store ST are handed over to customers, will be described. Fig. 8 shows an example of the appearance of the customer service area in the store ST.
In the customer service area shown in the figure, a POS terminal device 20 and a product locker 30 are installed on the same counter CT.
In the customer service area shown in the figure, the location corresponding to the position of the counter CT where the POS terminal 20 is installed is the face-to-face customer service area FL1. In the face-to-face customer service area FL1, a store clerk receives orders directly from customers, operates the POS terminal 20 to register the ordered items, settles the payment for the registered items, and delivers the ordered items to the customer.

The location where the product lockers 30 are installed at the counter CT is the product pick-up area FL2. The product pick-up area FL2 is a location where customers who have placed an online order can pick up their products by removing them themselves from the storage opening of the product locker 30.

If the customer has already paid online when placing an online order, the customer may proceed to the product locker 30 in the product collection area FL2 without making payment using the POS terminal device 20 in the face-to-face customer service area FL1.

On the other hand, if the customer selected in-store payment as the payment method when placing an online order, the customer makes payment in the face-to-face customer service area FL1. In this case, the customer displays a pickup verification code indicating the order number on the customer terminal device 50 running an ordering application, for example, and presents it to the store clerk. The store clerk performs an operation to have the pickup verification code read by a code reader connected to the POS terminal device 20. The POS terminal device 20 obtains order information corresponding to the order number indicated by the read pickup verification code from the store order management server 10. The store order management server 10 obtains order information corresponding to the online order placed by the customer on the customer terminal device 50 from the order receiving server 80.

The POS terminal device 20 uses the acquired order information to execute the settlement process in response to the store clerk's operation. After completing the payment in this manner in the face-to-face customer service area FL1, the customer moves to the front of the product locker 30 in the product collection area FL2.

[Example of product locker appearance and customer usage]
9(A) and 9(B) show examples of the appearance of the product locker 30. Fig. 9(A) is a perspective view of the product locker 30 as seen from the rear side. Fig. 9(B) is a perspective view of the product locker 30 as seen from the front side.
The rear side of the product locker 30 faces the store clerk who stores the ordered products in the product locker 30. The front side of the product locker 30 faces the customer who receives the ordered products.

As shown in Figures 9(A) and 9(B), the product locker 30 in the figure has six storage openings 361 (361-1 to 361-6). In the case of the figure, the storage openings 361 are arranged so that there are three storage openings 361 in each of the upper and lower rows.
Storage openings 361-1 to 361-6 are assigned storage opening numbers of 1 to 6, respectively. In correspondence with this assignment of storage opening numbers, when product locker 30 is viewed from the rear, as shown in Fig. 9(A), upper storage openings 361 are assigned the numbers "1" to "3" from right to left, and lower storage openings 361 are assigned the numbers "4" to "6" from right to left.

The number of storage openings 361 in the product locker 30 and the arrangement of the storage openings 361 are not particularly limited.

As shown in FIG. 9A, the back side of the storage opening 361 is open and no door or the like is provided. On the other hand, as shown in FIG. 9B, the front side of each of the storage openings 361 (361-1 to 361-6) is provided with doors 362 (362-1 to 362-6). The doors 362 are provided with, for example, handles 364 (364-1 to 364-6 (handle 364-1 is not shown because door 362-1 is in an open state)). For example, when the door 362 is in an open state, a customer, a store clerk, or the like can push the handle 364 with his or her hand to close the door 362 from the front side. In this embodiment, the door 362 operates to be in an open state in response to being unlocked, so that the handle 364 does not need to have a part to be held by hand in order to open the door 362. Furthermore, each of the doors 362 is provided with a lock. Therefore, the door 362 cannot be opened in a locked state, but can be opened in an unlocked state. As described above, the door 362 may be operated to open in response to being unlocked.
When the door 362 is in the closed state, it is recessed by a predetermined dimension from the plane corresponding to the front panel of the product locker 30. Therefore, even if the handle portion 364 is provided to protrude from the door 362, it can be made so that it does not protrude forward from the plane corresponding to the front panel, or protrudes only slightly.

9(B), indicators 363 (363-1 to 363-6) are provided for each storage opening 361 (361-1 to 361-6) on the front side of product locker 30. Indicators 363 notify the status of door 362 of the corresponding storage opening 361, for example, by lighting up in a predetermined pattern.
The indicator may also be installed on the back side. Also, an interior light may be provided on the top surface or the like of each storage opening 361, and this interior light may be used as an indicator. The interior light illuminates the inside of the storage opening 361. Depending on whether the interior light is on or not, it is possible to visually confirm whether an item is stored in the storage opening 361 or whether it is empty. The lighting state of the interior light in such a storage opening 361 can be visually confirmed from either the front side (customer side) or the back side (clerk side). By looking at the lighting state of the interior light, a customer can quickly and accurately grasp the storage opening 361 in which his/her product is stored. Also, by looking at the lighting state of the interior light, a clerk can quickly and accurately grasp the storage destination of the product that he/she needs to store.
In addition, the indicator and the interior light may be used together, or the indicator may be omitted and all notifications that can be provided by the indicator may be realized by turning on the interior light.

As shown in FIG. 9B, a touch panel display unit 305 is provided on the front panel on the right side of the product locker 30.
The touch panel display unit 305 displays information regarding product pick-up instructions for customers, and also accepts operations by customers in response to product pick-up.
A code reader 306 is provided below the front panel on the right side of the product locker 30. The code reader 306 reads the pickup certification code Cd displayed on the customer terminal device 50. The information indicated by the pickup certification code Cd displayed on the customer terminal device 50 includes an order number that identifies the online order placed by the customer.

In the example shown in the figure, the code reader 306 is positioned at a position that is behind the plane corresponding to the front panel of the product locker 30. In other words, in the example shown in the figure, the lower right area on the front of the housing of the product locker 30 is formed to be behind the plane of the front panel, and the code reader 306 is positioned in this area. This makes it possible, for example, to prevent the code reader 306 from protruding from the front panel of the product locker 30.

In this way, when the door 362 of the product locker 30 is closed, including the aforementioned handle portion 364, there are no large protruding parts on the entire front side. This makes it possible to prevent clothing, belongings, etc. from getting caught on protruding parts from the front side of the product locker 30, for example, when a customer passes in front of the product locker 30.

When the product ordered online is ready, the store clerk decides which storage port 361 in the product locker 30 will store the prepared product. The store clerk performs an operation (product storage registration operation) on the store clerk order management device 40 to associate the order number of the prepared product with the storage port number of the storage port 361 that has been decided as the storage destination.

The store clerk can perform the storage slot registration operation on the order handling screen displayed on the store clerk order management device 40. The order handling screen is an operation screen used by customers when handling online orders.

Figure 10 shows an example of an order handling screen. In the order handling screen in the figure, an order handling operation area AR20 is arranged. The information presented in the order handling operation area AR20 is obtained based on the online order information sent from the order receiving server 80 to the store order management server 10.

The order response operation area AR20 is arranged with an all list tab Tb1, a not stored tab Tb2, a stored tab Tb3, a stored elsewhere tab Tb4, and an excess tab Tb5. In the figure, by selecting the all list tab Tb1, the order response operation area AR20 shows a state in which list items of online orders corresponding to all statuses are displayed on the order list screen.
The order list screen shows a list of online orders for which the store ST is the ordering destination. One list item on the order list screen corresponds to one online order.

One list item on the order list screen includes fields for order number, status, time of visit, storage period, payment, and number of orders.
The order number field displays the order number indicating the corresponding online order. In the figure, the order number is in a three-digit format, but the format of the order number is not particularly limited. For example, the number of digits in the order number may be other than three. Furthermore, the order number may be, for example, a combination of numbers and letters.
The status field displays the current status of the corresponding online order. The status field displays the status in text.
The status of an online ordered item may be, for example, "uncooked,""notstored,""instorage,""storedelsewhere,""stored/elsewhere,""excess,""discard,""inreceipt," or "received."

The "uncooked" status indicates that cooking has not yet started for the corresponding online order item, and that the item has not been stored in the storage port 361. For example, in the list item at the stage where display begins in response to receiving an online order, the status indicates "uncooked." The "uncooked" status also functions as an instruction to cook the corresponding item. In other words, the "uncooked" status may be displayed in response to the store clerk order management device 40 having a cooking instruction function, in order to instruct the store clerk to cook the item in response to receiving an online order.

The "not stored" status indicates that the preparation (cooking) of the corresponding online order item has been completed, but the item has not yet been stored in the storage port 361. If the "not cooked" status is not used because the store staff order management device 40 does not have a cooking instruction function, the "not stored" status may include the "not cooked" status. In this case, the status may indicate "not stored" in the list item at the stage when display begins in response to receiving an online order.

The "storing" status indicates that preparation (cooking) of the corresponding online ordered item has been completed and a storage slot 361 has been assigned to store the prepared item.

The "stored elsewhere" status indicates that the corresponding online ordered item is stored in a location other than the storage opening 361 of the item locker 30. The "stored elsewhere" status may also include a state in which an item has been removed from the storage opening 361 due to an overage, or a state in which an item is stored in a location other than the storage opening 361 because it does not fit in the storage opening 361 due to its size or other reasons.

The "storage/elsewhere" status indicates that some of the products prepared for the corresponding online order have been assigned to storage port 361, and the remaining products are being stored elsewhere other than storage port 361.

The "overdue" status indicates that a certain amount of time has passed since the store visit for the corresponding online order.
For example, the status of "in storage" or "stored elsewhere" is changed in response to an operation performed by the store clerk on the order handling screen. On the other hand, the status of "excess" is changed from another status in response to, for example, the passage of a certain amount of time from the arrival time set in the corresponding online order. The status of "excess" may be changed in response to an operation performed by the store clerk.

The "discarded" status indicates that the corresponding online ordered product has been discarded. For example, a store clerk may operate the product in response to removing the corresponding product stored in storage port 361 for disposal, thereby enabling the product to transition to the "discarded" status. Alternatively, the product stored in storage port 361 may be removed from storage port 361 and stored elsewhere, and the product may not be able to transition to the "discarded" status unless the product is first removed from storage port 361 and stored elsewhere, and the product is set to the "stored elsewhere" status. In this case, even if an operation is performed to set the product to the "discarded" status without going through the "stored elsewhere" status, the operation may not be accepted, and an error may be notified to the store clerk, for example.

The "receiving" status indicates that the door 362 of the storage opening 361 in which the corresponding online ordered item was stored is unlocked in response to the customer having the item locker 30 read the pickup verification code.

The "Received" status indicates that the corresponding online order item has been removed from the storage opening 361 with the door 362 unlocked.

In the status item field of the order list screen, one of the above statuses may be displayed depending on the state of the corresponding online order item. Note that in the order list screen of this embodiment, the list item of the item with the "Received" status is erased. Therefore, the "Received" status does not have to be displayed in the status item field of the order list screen. However, if a "Received" tab is provided in the order response operation area AR20, an order list screen presenting the online order list item with the "Received" status may be displayed in response to operating the "Received" tab.

The arrival time field on the order list screen also displays the time (arrival time) that the customer who placed the corresponding online order will arrive at the store to pick up the order. The arrival time is specified by the customer when placing the online order.

The storage limit field on the order list screen shows the storage limit for the product ordered through the corresponding online order. Specifically, the storage limit field shows the expiration time. The expiration time is the time when a preset predetermined time has elapsed from the time of arrival at the store. In the figure, an example is shown in which 30 minutes has been set as the expiration time.
When an excess time has elapsed for a certain commodity that remains stored in the storage opening 361 without being picked up by a customer, a store clerk takes out the commodity in question from the storage opening 361 and stores it in another place until the customer comes to pick it up, or discards it depending on the commodity.

The checkout section in the order list will show you whether or not checkout (payment) for the corresponding online order has been completed.

The number of items ordered in the order list column shows the number of items ordered through the corresponding online order (order quantity).

The order list screen may have a product name field, which displays the name of the product (product name) ordered through the corresponding online order.
In addition, the order list screen may also have an item field for, for example, eat-in/take-out classification. In the item field for eat-in/take-out classification, a display is made indicating whether eat-in or take-out is specified for the corresponding online order. By checking whether eat-in or take-out is specified by the eat-in/take-out classification, the store clerk can determine whether to prepare the product for eat-in or take-out. For example, the store clerk prepares products designated for eat-in by placing them on a tray, and prepares products designated for take-out by putting them in a bag.

On the order list screen, the list items corresponding to each online order are arranged from top to bottom in order of earliest arrival time.
In order to handle online orders, store staff are required to have the products ready as soon as possible when the customer comes to pick up the products. In addition, in the case of food and beverages that need to be kept warm or cold when the customer picks them up, they may be required to start preparation a certain amount of time backwards from the customer's arrival time, since the food and beverages will become cold or warm if they are prepared far in advance of the customer's arrival time.
In other words, the store clerk will check the arrival time and decide when to start preparing each product for each online order. In this respect, the arrival time information is important for the store clerk to smoothly handle online orders.

The figure shows an example in which the order list screen arranges online order list items in the order of the customer's arrival time. This makes it easier for store staff to determine, for example, the order and time in which to prepare items, enabling them to handle online orders smoothly.

The order screen in the figure also includes a locker status area AR30. The locker status area AR30 indicates the storage status of the products in the product lockers 30.
The locker status area AR30 in the same figure has six storage opening status areas AR31 (AR31-1 to AR31-6) arranged in response to the six storage openings 361 (361-1 to 361-6) provided in the product locker 30 as illustrated in Figure 5.
The storage slot status areas AR31-1 to AR31-6 correspond to the storage slots 361-1 to 361-6, respectively. In the locker status area AR30, the storage slot status areas AR31-1 to AR31-6 are arranged in correspondence with the arrangement of the storage slots 361-1 to 361-6 as seen from the store clerk's side (FIG. 5(A)). That is, in the locker status area AR30, the storage slot status areas AR31-1 to AR31-3 are arranged in order from right to left on the upper row, and the storage slot status areas AR31-4 to AR31-6 are arranged in order from right to left on the lower row. Also, the storage slot status areas AR31-1 to AR31-6 each display the number of storage slots from "1" to "6".
By arranging the storage opening status areas AR31-1 to AR31-6 in this manner, the store clerk can accurately grasp the correspondence between the storage opening status areas AR31-1 to AR31-6 and the storage openings 361-1 to 361-6.

In the locker status area AR30 in the figure, the storage slot status areas AR31-1, 31-2, and AR31-3 indicate a stored state where products are stored. The storage slot status areas AR31-4 and AR31-6 indicate an unstored (empty) state where no products are stored. The storage slot status area AR31-5 indicates an overdue state where an overdue time has passed since a product was stored.
In other words, the locker status area AR30 in the figure shows that storage openings 361-1, 361-2, 361-3, and 361-5, which have storage opening numbers 1, 2, 3, and 5, are storing goods, while storage openings 361-4 and 361-6, which have storage opening numbers 4 and 6, are not storing goods, and that an excessive amount of time has passed since a product was stored in storage opening 361-5, which has storage opening number 5.

The storage port status area AR31 is displayed with a background color according to the corresponding state (status). In addition, the storage port status area AR31 indicating the storage in progress status displays the order number, product name, and collection-related time information corresponding to the stored product. In the figure, the collection-related time information includes the arrival time ("arrival time") and the expiration time ("storage period"). The arrival time in the storage port status area AR31 indicates the arrival time specified by the customer when ordering the stored product online. The expiration time is the time when a predetermined time has passed since the arrival time. If a certain product remains stored in the storage port 361 without being picked up by a customer and the expiration time has passed, the store clerk removes the product from the storage port 361 and stores it in another location until the customer comes to pick it up, or discards it depending on the product.

In addition, the storage port status area AR31-1 of the storage port status area AR31 indicates that a product sold by weight with the product name "A Salad" is stored in the corresponding storage port 361-1. When a product sold by weight is stored in the storage port 361 in this way, the corresponding storage port status area AR31 displays the product name, as well as the weight specified as the quantity in the order, and displays an icon Icn2 indicating that the product is sold by weight. The icon Icn2 in the figure indicates that the product is sold by weight by using the words "measured product," but it may also be displayed in a way that indicates that the product is sold by weight by using a picture or the like.

When the overdue time has passed, the corresponding storage opening status area AR31 may be configured to notify the store staff in a predetermined manner. Also, when the overdue time has passed, an indicator or the like provided on the back side of the corresponding storage opening 361 in the product locker 30 may be lit in a predetermined manner to notify the store staff that the overdue time has passed.

In addition, an example is shown in which no information is displayed in the storage slot status area AR31, which indicates an unstored state.

The order response screen also has a storage registration button BT31, a storage cancellation button BT32, a transfer registration button BT33, a storage elsewhere registration button BT34, a selection clear button BT35, and an update button BT36.

The storage registration button BT31 is a button that is operated during the product storage registration operation, which is performed when registering that an online ordered product has been stored in the storage port 361.

The storage registration cancellation button BT32 is a button that is operated when canceling the registration of a product being stored in the storage opening 361.

The movement registration button BT33 is a button that is operated when performing movement registration for an item stored in the storage opening 361.

The "Storage elsewhere" button BT34 is a button that is operated when registering that an item will be stored elsewhere (storage elsewhere registration).

The selection clear button BT35 is a button that is used to cancel the selection of a list item in the order response operation area AR20.

The update button BT36 is used to update the various information being displayed to the latest information.

In the storage slot status area AR31-2 of the locker status area AR30 in FIG. 7, information on one product sold by weight with the product name "A Salad" is displayed. In other words, the product "A Salad" is stored in storage slot 361-1 of the product locker 30, and is therefore associated with storage slot 361-1. The product storage registration operation performed on the order screen will be explained using an example of associating the product "A Salad" with storage slot 361-1 in this way.

At the stage before the storage slot registration operation for the product "A Salad" is performed, the storage slot status area AR31-1 indicates that the product is not yet stored.
First, the clerk prepared the product "A Salad" by measuring it and putting it in a container. In other words, the clerk in this case prepared the product for the online order with order number 252, which is shown on the order list screen and has an unstored status, by referring to the customer's arrival time.
When the store clerk is to store the currently prepared online ordered item with order number 252 in item locker 30, he or she selects the list item with order number 252 in the third row from the top in order handling operation area AR20.

In addition, icon Icn1 is placed in the list item with order number 252. Icon Icn1 indicates that the corresponding product is sold by weight.

As shown in the figure, a detailed information area AR40 may be displayed in response to an operation (e.g., a tap operation) being performed on the icon Icn1. In the detailed information area AR40, detailed information about the corresponding product is displayed. The information items displayed in the detailed information area AR40 are not limited to those shown in the figure.

In response to an operation to select the list item with order number 252, a selection frame FL is placed on the list item with order number 252, as shown in FIG. 10. Also, at this time, the product corresponding to the online order with order number 252 is not stored in any of the storage slots 361, so none of the storage slot status areas AR31 in the locker status area AR30 correspond to the online order with order number 252. For this reason, none of the storage slot status areas AR31 in the locker status area AR30 are highlighted.

At this time, the clerk can see by looking at the storage port status area AR31 in the locker status area AR30 that two storage ports 361 with storage port numbers 2, 4, and 6 are available. The clerk then decides which of the two storage ports 361 with storage port numbers 2, 4, and 6 to use to store the product with order number 252. In this case, the clerk decides to store the product with order number 252 in storage port 361-1 with storage port number 2.

At this time, the status of the online order with order number 252, which corresponds to the list item selected in the order response operation area AR20, is not stored. Therefore, of the registration operation buttons, the storage registration button BT31 is in an operable state, while the storage registration cancellation button BT32, transfer registration button BT33, and other storage registration button BT34 are in an inoperable state. Therefore, the store clerk operates the storage registration button BT31.

In response to the operation of the storage registration button BT31, the store clerk order management device 40 displays a storage port registration operation screen (not shown) on the touch panel display unit. The storage port registration operation screen is a screen where an operation is performed to register the storage port 361 that is the storage destination of the product with the order number corresponding to the list item selected in the order response operation area AR20. On the storage port registration operation screen, for example, a storage port selection button corresponding to each of the storage ports 361-1 to 361-6 is arranged.
In this case, the store clerk performs an operation to select the storage port selection button corresponding to storage port 361-1. In response to the operation of the storage port selection button, for example, the operated storage port selection button is highlighted and a message is displayed to the store clerk to confirm that storage port 361-1 corresponding to the selected storage port selection button is the correct storage destination for the product. After confirming that storage port 361-1 is correct, the store clerk performs a confirmation operation. The confirmation operation may be an operation on a confirmation button arranged on the storage port registration operation screen.
Furthermore, in response to the operation of the confirmation button, a registration confirmation dialogue may be displayed to the store clerk, informing the store clerk that the registration of storage port 361-1 has been confirmed in response to order number 252. For example, a close button may be provided in the registration confirmation dialogue, and the registration confirmation dialogue may be cleared in response to the store clerk operating the close button.

The store order management server 10 stores the order number information associated with the storage port number by an operation on the storage port registration operation screen performed on the store clerk order management device 40 as information indicating the usage status of the storage port 361 (storage port usage status information).

As described above, after the storage slot number and order number are associated by operating the storage slot registration operation screen, the order response screen is displayed, and the storage slot status area AR31-1 changes to show product information for "Salad A," as shown in FIG. 10.

The store clerk weighs and prepares the "A salad" product, and stores the prepared "A salad" product from the rear side of the storage opening 361-1 where the product is to be stored. In the same figure, the state where the product FD ordered online by the customer is stored in the storage opening 361-1 in a state where it is placed in, for example, a paper bag is shown.
The store clerk may store the prepared product in storage opening 361 and then perform the corresponding storage opening registration operation.

When a customer approaches the product locker 30, the product locker 30 is in a standby state, waiting for the customer to unlock the door. In the standby state, a standby screen is displayed on the touch panel display unit 305 of the product locker 30.

Figure 11 (A) shows an example of a standby screen displayed on the touch panel display unit 305 of the product locker 30. The standby screen in the figure displays a message and an image instructing the customer to perform a touch operation on the touch panel display unit 305 before starting to collect the product. The customer who is to collect the product then performs a touch operation on the touch panel display unit 305.

In response to a touch operation on the touch panel display unit 305, the display on the touch panel display unit 305 transitions to a guidance screen, for example, as shown in Fig. 11 (B) . On the guidance screen in the figure, a message and an image are displayed to guide the customer to perform an operation to have the code reader 306 read the pick-up certification code Cd.
Then, the customer operates the customer terminal device 50 that he/she owns to display the pick-up certification code Cd indicating the order number corresponding to the current online order on the customer terminal device 50. The customer terminal device 50 may obtain the pick-up certification code Cd from the order receiving server 80 as a process by an order application operating on the customer terminal device 50, for example, and display the obtained pick-up certification code Cd. Alternatively, the customer terminal device 50 may open the order completion notification email sent to the customer terminal device 50 in response to the completion of the online order, and display the pick-up certification code Cd in response to an operation on the link of the pick-up certification code Cd described in the email.

The customer operates the code reader 306 of the product locker 30 to read the pick-up certification code Cd displayed on the customer terminal device 50 as described above. The product locker 30 notifies the store order management server 10 of the order number indicated by the read pick-up certification code Cd. The store order management server 10 refers to the storage port usage information to identify the storage port 361 in which the product corresponding to the notified order number is stored, and controls the product locker 30 so that the identified storage port 361 is unlocked. The product locker 30 unlocks the storage port 361 according to the control of the store order management server 10. In addition, the product locker 30 notifies the customer that the product to be picked up is stored in the corresponding storage port 361 by lighting the indicator 363 corresponding to the unlocked storage port 361 in a predetermined pattern. The customer opens the door 362 corresponding to the lit indicator 363 and takes out the product stored in the storage port 361. In this way, customers can pick up products ordered online at the product locker 30.

Also, the guidance screen in the figure has a password input button BT51. It may happen that a customer who comes to collect an item ordered online forgets to bring the customer terminal device 50, or that the customer terminal device 50 has a malfunction and is unable to display the collection certification code. In such a case, the customer can enter a password that has been registered in advance in the order application to unlock the door without having the code reader 306 read the collection certification code. In this case, the customer is prompted to operate the password input button BT51. When the password input button BT51 is operated, an unlocking operation screen for unlocking the storage opening 361 in which the item is stored by entering a password is displayed on the touch panel display unit 305. The customer can unlock the door 362 of the storage opening 361 in which the item ordered online is stored by performing operations according to the guidance on the displayed unlocking operation screen, and can collect the item from the storage opening 361.

In this way, with online ordering, a customer can place an order from a location other than the store ST using the customer terminal device 50, and then collect the product they ordered by removing it from the product locker 30 at the store ST.

[Example of store order management server configuration]
12 shows an example of the configuration of the store order management server 10. The store order management server 10 in the figure includes a CPU (Central Processing Unit) 101, a storage unit 102, a RAM 103, an external network compatible communication unit 104, and a store network compatible communication unit 105.

The CPU 101 is a central processing unit that controls the operation of the store order management server 10 by reading and executing programs stored in the storage unit 102 .
The storage unit 102 is an auxiliary storage device for the CPU 101, and stores various types of information used by the CPU 101, including programs.
The RAM 103 is a main storage device for the CPU 101 .
The external network compatible communication unit 104 is a part that communicates with devices outside the store, such as the order receiving server 80, via a network.
The store network compatible communication unit 105 is a part that communicates with devices in the store ST, such as the store clerk order management device 40, the product lockers 30, the POS terminal device 20, etc., via an in-store network.

[Product locker configuration example]
Fig. 13 shows an example of the configuration of a product locker 30. The product locker 30 in the figure includes a CPU 301, a memory unit 302, a RAM 303, a communication unit 304, a touch panel display unit 305, a code reader 306, door lock units 307 (307-1 to 307-6), door opening/closing sensors 308 (308-1 to 308-6), and indicators 363 (363-1 to 363-6).

The CPU 301 is a central processing unit that controls the operation of the product locker 30 by reading and executing programs stored in the memory unit 302 .
The storage unit 302 is an auxiliary storage device for the CPU 301, and stores various types of information used by the CPU 301, including programs.
The RAM 303 is a main storage device for the CPU 301 .
The communication unit 304 is a component that communicates with the store order management server 10 via the in-store network. Note that the communication unit 304 may be capable of communicating with the POS terminal device 20, the store clerk order management device 40, etc., via the in-store network without going through the store order management server 10.

The touch panel display unit 305 displays an image. The touch panel display unit 305 also allows operations to be performed by touching the display surface on which the image is displayed with an operating object such as a finger.

The code reader 306 reads codes such as two-dimensional codes or bar codes.

The door lock unit 307 is a lock provided for each door 362. The door lock unit 307 is locked and unlocked, for example, under the control of the CPU 301. Regarding locking, the door lock unit 307 may be configured to be locked by its own structure when the door 362 is closed, for example.

A door open/close sensor 308 is provided for each door 362 and detects whether the corresponding door 362 is open or closed.

The indicators 363 are provided on the front side of the product locker 30 corresponding to each storage opening 361. The indicators 363 may be configured, for example, with LEDs (Light Emitting Diodes) that can light up in a predetermined single color or multiple colors.
As described above, the indicator 363 lights up to inform the customer that the product to be picked up is stored in the corresponding storage opening 361, but the indicator 363 may also be used for other notifications. For example, the indicator 363 may be configured to inform the customer that the door 362 has been left open for a certain period of time or more, by using a predetermined lighting pattern.
The indicator 363 may indicate whether the door 362 is unlocked or locked by a predetermined lighting pattern. The indicator 363 may indicate, for example, whether the unlocked door 362 is closed or open by a predetermined lighting pattern.

In addition to the indicators 363 provided on the front side of the product locker 30, indicators for notifying store staff may be provided on the rear side of the product locker 30 corresponding to each storage opening 361.

[Example of configuration of store clerk order management device]
14 shows an example of the configuration of the staff order management device 40. The staff order management device 40 in the figure includes a CPU 401, a storage unit 402, a RAM 403, a communication unit 404, and a touch panel display unit 405.
The CPU 401 is a central processing unit that controls the operation of the store clerk order management device 40 by reading and executing programs stored in the storage unit 402 .
The storage unit 402 is an auxiliary storage device for the CPU 401, and stores various types of information used by the CPU 401, including programs.
The RAM 403 is a main storage device for the CPU 401 .
The communication unit 404 is a component that communicates with the store order management server 10 via the in-store network. Note that the communication unit 404 may be capable of communicating with the POS terminal device 20, the product locker 30, etc., via the in-store network without going through the store order management server 10.

The touch panel display unit 405 displays an image. The touch panel display unit 405 allows an operation to be performed by touching a display surface on which an image is displayed with an operating object such as a finger.
In addition, the store clerk order management device 40 may be provided with an operation unit other than the touch panel display unit 405.

[Example of configuration of customer terminal device]
15 shows an example of the configuration of the customer terminal device 50. The customer terminal device 50 in the figure includes a CPU 501, a storage unit 502, a RAM 503, a display unit 504, an operation unit 505, an imaging unit 506, and a network-compatible communication unit 507.
The CPU 501 is a central processing unit, and controls the operation of the customer terminal device 50 by reading and executing programs stored in the storage unit 502 .
The storage unit 502 is an auxiliary storage device for the CPU 501, and stores various types of information used by the CPU 501, including programs.
The RAM 503 is a main storage device for the CPU 501 .
The display unit 504 displays an image according to the display control of the CPU 501. The display unit 504 may be configured as a touch panel that allows operations to be performed on the screen.
The operation unit 505 collectively indicates various operators provided on the customer terminal device 50 and various input devices connected to the customer terminal device 50 .
The imaging unit 506 captures images under the control of the CPU 401. The imaging unit 506 of this embodiment can also function as a part that reads two-dimensional codes in a code reader that processes the two-dimensional codes.
The network-compatible communication unit 507 is a part that performs communication wirelessly via a network. The network-compatible communication unit 507 enables the customer terminal device 50 to communicate with the order receiving server 80.

[Example of the configuration of a weighing device]
An example of the configuration of a weighing device 70 in this embodiment will be described with reference to Fig. 16. The weighing device 70 in the figure includes a CPU (Central Processing Unit) 701, a ROM 702, a RAM 703, a display unit 705, a storage unit 707, an operation unit 708, a weighing unit 709, and a printing unit 710. These are connected to each other via a bus 719.
The inter-device communication unit 711 and the short-range communication unit 712 correspond to a fifth embodiment described later, and therefore a description thereof will be omitted in this embodiment.

The CPU 701 executes various processes for implementing the functions of the weighing device 70 by executing a program.
ROM 702 stores various information. For example, it stores a program executed by CPU 701. ROM 702 also stores information related to display by display unit 705 (screen information, message information, etc.). ROM 702 also stores a device number (device identifier) for identifying the device itself. ROM 702 may also store information related to printing by printing unit 710 (printing contents, printing format information, etc.).
The RAM 703 is used as a working area when the CPU 701 executes processing and calculations.

As shown in FIG. 4(A), the display unit 705 is disposed facing the store clerk. The display unit 705 is configured as a touch panel and accepts operations when an operating object such as a finger touches the displayed operation screen.

The storage unit 707 serves as an auxiliary storage device for the CPU 701 and stores various types of information necessary for the weighing device 70. The storage unit 707 may store, for example, a product file. The storage unit 707 may store a program for causing the CPU 701 to execute a registration process or the like. The storage unit 707 may also store various types of information that are generated by executing the program. The storage unit 707 may also store information related to display by the display unit 705 and information related to printing by the printing unit 710.
The storage unit 707 may be configured with hardware such as a hard disk drive (HDD) or a solid state drive (SSD).

The operation unit 708 has various controls, input devices, etc. provided on the weighing device 70, and accepts operations performed on these controls and input devices.

The weighing unit 709 weighs the product (product and the container containing the product) placed on the weighing platform 709a and outputs data indicating the weighing value to the CPU 701. After acquiring the weighing value from the weighing unit 709, the CPU 701 subtracts a predetermined weight (the container weight) from the weighing value to calculate the product placed on the weighing platform 709a. The CPU 701 also temporarily stores the product weight calculated as described above in the RAM 703 and displays it on the display unit (display unit 705).

The printing unit 710 prints on a recording medium and issues (outputs) the data from an issuing port (see FIG. 4A). For example, the printing unit 710 can issue labels to be affixed to products.

The inter-device communication unit 711 is provided in order to communicate with other weighing devices 70 via a predetermined communication network. The communication network that the inter-device communication unit 711 supports may be either wired or wireless.
The short-distance communication unit 712 performs communication using a predetermined short-distance wireless communication method. The short-distance wireless communication method supported by the short-distance communication unit 712 may be, for example, Bluetooth (registered trademark).

[Example of processing procedure]
The process steps executed by the customer terminal device 50 of this embodiment in response to the display of the order confirmation screen (FIG. 3(B)) will be described with reference to the flowchart of FIG.
Step S101: The customer terminal device 50 waits for a trigger to display an order confirmation screen to occur. The trigger to display the order confirmation screen occurs, for example, in response to an operation of the payment button BT25 on the online payment screen (FIG. 3(A)). The trigger to display the order confirmation screen may also occur in response to an operation of the order button BT22 after in-store payment is selected as the payment method by an operation in the payment method selection area AR22 on the product confirmation screen (FIG. 2(C)).

Step S102: When a trigger occurs to display the order confirmation screen, the customer terminal device 50 obtains corresponding cart information, for example, from the order receiving server 80. The cart information includes information about the products that have been added to the cart so far. The product information also includes information about the quantity specified when placing the order. In the case of products sold by weight, the information about the specified quantity indicates the specified weight. In obtaining the cart information, the customer terminal device 50 requests the cart information from the order receiving server 80 by specifying the order number assigned in response to the corresponding online order.
The customer terminal device 50 generates an image of the order details confirmation area AR41 on the order details confirmation screen based on the acquired cart information.

Step S103: The customer terminal device 50 also generates a pickup verification code Cd that is an encoded version of the order number assigned to the corresponding online order.

Step S104: The customer terminal device 50 displays on the display unit 706 an order confirmation screen that displays the order content confirmation area AR41 and the pick-up proof code Cd generated in steps S102 and S103.

In the order confirmation screen displayed in this way, both the order details confirmation area AR41 and the pick-up verification code Cd are displayed. Furthermore, if the items in the cart information include items sold by weight, the specified weight for those items sold by weight is reflected in the order details confirmation area AR41.

An example of a process performed by the weighing device 70 will be described with reference to the flowchart of FIG.
Step S201: When weighing a product to be weighed, as described above, the store clerk first inputs the order number in the order number input area AR53 on the standby screen ( FIG. 6(A) ) of the weighing device 70. The weighing device 70 accepts the input of the order number.

Step S202: After accepting the input of the order number, the weighing device 70 starts measuring the weight (weighing) using the weighing unit 709 when an item is placed on the weighing platform 709a and a weight above a certain level is detected, or when the weighing start button BT50 on the standby screen is operated.

Step S203: When weighing begins, the weighing device 70 displays a product selection screen on the display unit 706 and accepts an operation by the store clerk to select the product to be weighed.

Step S204: The weighing device 70 executes a pricing process in response to the weight measured by the weighing unit 709 being confirmed. That is, the weighing device 70 calculates the price of the product to be weighed based on the confirmed weight and the weight unit price of the product to be weighed specified in step S203.

Step S205: With the weighing result screen displayed in response to the completion of the pricing process, the weighing device 70 waits for the label print button BT60 to be operated. In response to the label print button BT60 being operated, the weighing device 70 causes the printer 710 to print a weighing result label that reflects the current weighing result and the pricing process result.

Second Embodiment
Next, a second embodiment will be described. In this embodiment, a weighing device 70 is connected to the in-store network Nst in the configuration of the product delivery system in Fig. 1. In this case, as shown by the dashed line in the figure, the weighing device 70 is connected to the store order management server 10. This allows the weighing device 70 to communicate with other devices connected to the in-store network Nst, such as the clerk order management device 40, via the store order management server 10. Note that the weighing device 70 may be able to communicate directly with the clerk order management device 40, etc., without going through the store order management server 10, for example.

When the weighing device 70 is connected to the in-store network Nst in this way, it can obtain information about the bulk product to be weighed via communication and perform weighing and pricing processes.

An example of a process performed by the store clerk order management device 40 and the weighing device 70 in this embodiment in response to weighing a commodity sold by weight will be described with reference to the flowchart of FIG.
The store staff order management device 40 displays an order handling screen that presents information for each online order based on the online order information transmitted from the store order management server 10. The order handling screen has list items arranged corresponding to each online order, for example. One list item may display information such as the order number of the corresponding online order, whether it has been placed in the product locker 30 or not, the time of arrival, and whether or not there are any products sold by weight. In addition, in response to an operation to select a list item, a screen showing details about the online order corresponding to the selected list item may be displayed.
By viewing such an order handling screen, the store clerk can grasp the status of online orders being received by the store ST. In addition, by viewing the arrival time shown in the list item on the order handling screen, the store clerk can also determine when to start cooking (preparing) the product.

The process executed by the store clerk order management device 40 is as follows.
Step S301: A store clerk looks at the order handling screen and decides to prepare an online order that includes a product sold by weight. In this case, the store clerk performs a predetermined operation (a weight declaration operation) to declare the weight of the product sold by weight included in the corresponding online order in the store clerk order management device 40. The store clerk order management device 40 accepts the weight declaration operation performed by the store clerk.

Step S302: In response to receiving the weighing declaration operation, the store clerk order management device 40 sends a weighing request to the weighing device 70. The weighing request includes product information of the weighed product (including product name, price per weight, etc.), the order number of the online order that includes the weighed product, etc.

Note that, in correspondence with FIG. 1, the weighing request is sent to the weighing device 70 via the store order management server 10, but the weighing request may also be sent from the store clerk order management device 40 to the weighing device 70 without going through the store order management server 10.

Step S303: In response to the weighing request, the weighing device 70 weighs and prices the weighed item and transmits weighing result information indicating the weighing result (including the pricing process result) to the store clerk order management device 40.
The store clerk order management device 40 that receives the weighing result information updates the online order information including the weighed product to reflect the contents of the received weighing result information.

Next, the process performed by the weighing device 70 will be described.
Step S401: When the weighing device 70 receives the weighing request sent from the store clerk order management device 40 in step S302, it waits for weighing of the product to be sold by weight. At this time, the weighing device may display the product to be weighed indicated in the received weighing request by using images or text on the standby screen, and may also display a guide for the store clerk to place the product to be weighed on the scale platform 709a. The standby screen also displays the designated weight of the product to be weighed.
Step S402: After declaring the weighing, the store clerk has the products to be weighed weighed by the weighing device 70. To this end, the store clerk places the products to be weighed on the scale platform 709a, as in the first embodiment, or operates the weighing start button BT50 displayed on the standby screen and then places the products to be weighed on the scale platform 709a.
When the store clerk places the product on the scale platform 709a as described above, the weighing device 70 causes the weighing section 709 to start measuring the weight (weighing).
Step S403: The weighing device 70 executes a pricing process in response to the weight measured by the weighing unit 709 being finalized. The display on the display unit 706 of the weighing device 70 at this time may be the same as the weighing result screen in Fig. 6(B). However, in this embodiment, the weighing result label does not have to be issued. If the weighing result label is not issued, the label issue button BT60 on the weighing result screen may be omitted.
Step S404: The weighing device 70 transmits weighing result information, including the currently measured weight and the result of the pricing process, to the store clerk order management device 40.

In this embodiment, when a store clerk prepares an item corresponding to one online order, the store clerk performs a storage slot registration operation on the store clerk order management device 40 and stores the prepared item in the product locker 30.

Third Embodiment
Next, a third embodiment will be described. In this embodiment, information on the weighing result at the store ST of a bulk product included in an online order is notified to the customer terminal device 50 that has placed the online order.

In this embodiment, the weighing device 70 is connected to the in-store network Nst, similarly to the second embodiment.
In this embodiment as well, the weighing device 70 transmits weighing result information to the store clerk order management device 40 in response to weighing and pricing the target bulk item, according to the processing procedure shown in FIG. 19 .
When the store clerk order management device 40 receives the weighing result information, it transmits (transfers) weighing result notification information based on the received weighing result information to the order receiving server 80. At this time, the weighing result notification information may be transmitted from the store clerk order management device 40 to the order receiving server 80 via the store order management server 10, or may be transmitted without passing through the store order management server 10. The weighing result notification information transmitted from the store clerk order management device 40 to the order receiving server 80 may include the order number, information indicating the weighed product (product name, etc.), specified weight, measured weight, price, etc.

When the order server 80 receives the weighing result notification information, it transmits a weighing result notification based on the received weighing result notification information to the customer terminal device 50 where the corresponding online order was placed. The weighing result notification transmitted to the customer terminal device 50 may be in the form of a push notification, for example. Alternatively, the weighing result notification transmitted to the customer terminal device 50 may be in the form of an email. In the following explanation, an example is given in which the weighing result notification is transmitted as a push notification corresponding to an ordering application.

In this case, when the customer performs an operation to instruct the display of the weighing result notification received as a push notification on the customer terminal device 50, a weighing result screen is displayed on the ordering application, the weighing result screen reflecting the weighing result indicated in the weighing result notification.
By looking at the weighing result screen, customers can check whether the weighing result is the weight they specified when placing their order (designated weight). This allows customers to check before coming to the store whether the weight of the product they ordered has been prepared in the amount specified, providing a sense of security.

In addition, in this embodiment, for example, the customer may be able to respond to the store ST as to whether or not the weight notified in the weighing result notification is acceptable.
In this case, for example, the weighing result screen allows the customer to select whether the notified weight is acceptable or not. This operation may be, for example, an OK button operated when the notified weight is acceptable, or an NG button operated when the notified weight is not acceptable.
For example, the customer operates an OK button when the notified weight is within an allowable range of the designated weight, and operates an NG button when the customer determines that the notified weight is outside the allowable range of the designated weight.

When ordering a product sold by weight using the customer terminal device 50, it may be possible to specify, for example, a numerical tolerance range for the specified weight. By specifying such a numerical tolerance range, it is possible to specify, for example, that the weight be measured so as not to exceed the specified weight.

The customer terminal device 50 transmits weighing result confirmation information indicating whether the weighing result is OK or NG to the store order management server 10 according to the operated button. The store order management server 10, which has received the weighing result confirmation information, causes the store clerk order management device 40 to execute a display (weighing result confirmation display) indicating whether the customer confirmed the weighing result as OK or NG according to the content of the weighing result confirmation information.
The store clerk checks the weighing result confirmation to see whether the customer has responded to the weighing result with an OK or a NG. If the customer's response is an NG, the store clerk can reweigh the target bulk product to readjust the amount. In response to the readjustment, a corresponding weighing result notification may be sent to the customer terminal device 50 again.

In this embodiment, the weighing device 70 does not have to be connected to the in-store network Nst. In this case, as in the first embodiment, when a store clerk inputs the weighing result into the store clerk order management device 40, the store clerk order management device 40 transmits weighing result notification information reflecting the input weighing result to the order receiving server 80. The order receiving server 80 transmits a weighing result notification based on the received weighing result notification information to the customer terminal device 50.

Fourth Embodiment
Next, a fourth embodiment will be described. A product delivery system according to the fourth embodiment includes a delivery service provider system 2 shown in FIG.

In this embodiment, the store ST has a contract with a delivery service provider. The delivery service provider system 2 is introduced to the store ST so that the delivery service provider's system under contract with the store ST can provide delivery services in response to product orders placed by the store ST.

In the figure, an example is shown in which one delivery service provider system 2 corresponding to one delivery service provider is introduced. If the store ST contracts with multiple delivery service providers, a delivery service provider system 2 corresponding to each of the multiple contracted delivery service providers is introduced in the store ST.

The delivery service provider system 2 includes a delivery service provider server 210, a tablet 220 for the delivery service provider, and a kitchen printer 230 for the delivery service provider.
The delivery service provider server 210 is communicatively connected to a tablet 220 for the delivery service provider and a kitchen printer 230 for the delivery service provider.
The delivery service provider server 210 is provided on the cloud and is communicably connected to tablets for the delivery service provider and kitchen printers for the delivery service provider that are installed in contracted stores other than the store ST.
The delivery service provider server 210 accepts online orders for products from all contracted stores, and performs processing to have the products ordered online delivered by the delivery personnel of the delivery service provider.
In the following description, an online order received by the delivery service provider at the delivery service provider server 210 will be referred to as a "vendor online order" to distinguish it from an online order received by the order receiving server 80 in the product delivery system of the store ST.

In the present embodiment, an order application corresponding to the store ST and an order application corresponding to online orders from a vendor (vendor order application) are installed on the customer terminal device 50. A customer can order products from the store ST by operating the vendor order application installed on the customer terminal device 50. The delivery service provider server 210 accepts product orders made through the vendor order application on the customer terminal device 50.
Alternatively, the customer may access a supplier's online ordering website provided by the delivery service provider server 210 using a web browser installed on the customer terminal device 50, and the customer may be able to order products from store ST by operating the accessed website.

The tablet 220 for the delivery service provider and the kitchen printer 230 for the delivery service provider are loaned to the store ST by the delivery service provider and are installed in the store ST.

The tablet 220 for the delivery service provider manages vendor online order information corresponding to the vendor online order for the product of the store ST accepted by the delivery service provider server 210 .
The tablet 220 for the delivery service provider acquires vendor online order information for an order for a product of the store ST accepted by the delivery service provider server 210 from the delivery service provider server 210. The tablet 220 for the delivery service provider can display the acquired vendor online order information.

The kitchen printer 230 for the delivery service provider receives vendor online order information for ordering products from the store ST, which is transmitted from the delivery service provider server 210. The kitchen printer 230 for the delivery service provider issues a cooking instruction slip according to the contents indicated by the vendor online order information received.
The kitchen printer 230 for the delivery service provider may be communicably connected to the tablet 220 for the delivery service provider in the store ST, and may receive provider online order information from the tablet 220 for the delivery service provider.

In this manner, in this embodiment, a cooking instruction slip for an order received by the order receiving server 80 of the product delivery system (the store's own system) handled by the store ST is printed by the kitchen printer 60. On the other hand, a cooking instruction slip for an order for a product of the store ST received by the delivery service provider server 210 is printed by the kitchen printer 230 for the delivery service provider.

The cooking instruction slip issued by the kitchen printer 230 for the delivery service provider (the cooking instruction slip for the delivery service provider) indicates the order number, product name, quantity, etc.
The order number on the cooking instruction slip for the delivery service provider is unique to the corresponding delivery service provider and is not particularly linked to the order number managed in the store ST's own system.
In addition, the specifications of cooking instruction slips for delivery service providers vary depending on the delivery service provider. Depending on the specifications, cooking instruction slips for delivery service providers may also indicate the time of arrival at the restaurant, etc.

The store staff cooks (prepares) the ordered items according to the contents shown on the cooking instruction slip printed by the kitchen printer 230 for the delivery service provider.
For orders from delivery service providers, weight may be specified for bulk items. In this case, the designated weight for the ordered bulk item is indicated on the cooking instruction slip for the delivery service provider. In this case, the store clerk prepares the ordered bulk item by weighing it using the weighing device 70 and adjusting the amount. In this case, the weighing device 70 may issue a weighing result label.

The store staff may also store products prepared in response to orders from delivery service providers (products that are available for delivery services) in the product lockers 30.
In this case, the store clerk packs the prepared products that can be delivered in a paper bag or the like, and then attaches a cooking instruction slip for the corresponding delivery service provider. The store clerk stores the products that can be delivered in this manner, with the cooking instruction slip for the delivery service provider attached, in the storage opening 361 of the product locker 30. At this time, the store clerk makes sure that the cooking instruction slip attached to the paper bag of the stored product can be seen when looking through the window in the door 362 on the front side of the storage opening 361.

In this case, the tablet 220 for the delivery service provider is not connected to the in-house system of the store ST. Therefore, when storing a product that supports the delivery service in the product locker 30, the store clerk can operate the store clerk order management device 40 to perform a storage port registration operation for registering the order number of the product that supports the delivery service and the storage port 361 in association with each other.
In this case, as a storage slot registration operation, the store clerk specifies that the product is available for delivery service and then inputs the order number in units of the quantity, thereby associating the order number with the storage slot 361.
In this case, the storage status image shown by the store clerk order management device 40 indicative of the storage status of products in the product lockers 30 may display in different ways the storage ports in which products ordered through the store's own system are stored and the storage ports in which products ordered through the delivery service provider system 2 are stored. This allows the store clerk to easily distinguish between the storage ports in which products ordered through the store's own system are stored and the storage ports in which products ordered through the delivery service provider's system are stored.
In addition, if the store ST has contracts with multiple delivery service providers and therefore multiple delivery service provider systems 2 are installed in the store ST, the storage status image may be configured to display the storage openings in which the products are stored in different ways for each delivery service provider.

As the store clerk places the product that is available for delivery service in the product locker 30 as described above, the store clerk may operate the tablet 220 for the delivery service provider to notify the user that preparations are complete. The tablet 220 for the delivery service provider may be configured to accept input of the weight measured by the weighing device 70 in cases where the ordered product that is available for delivery service is sold by weight.

A delivery person from a delivery service provider inputs an order number into product locker 30 when picking up products that are compatible with the delivery service stored in product locker 30. In this embodiment, the touch panel display unit 305 of product locker 30 allows an operation to input the order number based on the number of items to be placed. The delivery person operates touch panel display unit 305 to input the order number of items to be picked up based on the number of items to be placed. In response to the order number being input, door 362 of storage opening 361 in which the products compatible with the corresponding delivery service are stored is unlocked. The delivery person picks up the products compatible with the delivery service from the unlocked storage opening 361 and proceeds to the delivery destination.
In this way, the store ST in this embodiment can prepare goods in response to both orders received by the order receiving server 80, which corresponds to the store's own product delivery system, and orders received by a delivery service provider, and deliver the goods to customers or delivery personnel via the product locker 30.

Fifth Embodiment
Next, a fifth embodiment will be described.
The product delivery system of this embodiment is included in a product sales data processing system in which a customer uses a customer terminal device 50 at a store ST to register products and then settles the bill at a settlement device in accordance with the product registration results.

In such a product sales data processing system, a shopping application is installed on the customer terminal device 50. A customer can register a product by performing an operation to have the customer terminal device 50 running the shopping application read the product code attached to the product that the customer wishes to purchase at the store ST. The product registration results are stored in the cloud server as cart information. The customer terminal device 50 displays a code indicating a transaction number in response to an operation performed by the customer to complete product registration.
When making a payment, the customer has the payment device read the code displayed on the customer terminal device 50. The payment device obtains cart information associated with the transaction number indicated by the read code from the cloud server, and executes a payment process according to the customer's operation based on the obtained cart information. In this manner, accounting for one transaction (the procedure from product registration to payment) is performed in the product sales data processing system of this embodiment.

Then, in the product sales data processing system of this embodiment, a customer can purchase products sold by weight as follows.
In this case, for bulk products, it is possible to register the bulk products to be registered in advance using the shopping application without having to read the product code, by specifying the weight of the selected bulk product. The customer may register such bulk products in the store ST, or outside the store ST before going to the store ST.

When a customer who has registered a product sold by weight in advance goes to the sales area for products sold by weight in the store ST, the customer terminal device 50 running a shopping application is connected to the weighing device 70, for example, by short-range wireless communication such as Bluetooth (registered trademark). For example, the customer terminal device 50 can be connected to the weighing device 70 by having the weighing device 70 read a communication control code (e.g., a two-dimensional code) displayed on the customer terminal device 50 running the shopping application.

The customer terminal device 50 transmits registration data for products sold by weight to the connected weighing device 70. Alternatively, for example, a store clerk may operate the weighing device 70, which may cause the weighing device 70 to obtain, from a cloud server, registration data for products sold by weight that have been registered (ordered) by a shopping application on the connected customer terminal device 50. The weighing device 70 displays the contents of the registration data for products sold by weight that it has received. Alternatively, the store clerk order management device 40 may obtain the registration data for products sold by weight from the cloud server, and the store clerk order management device 40 may display the contents of the registration data for products sold by weight.

The store clerk checks the registered data for the bulk product received by the weighing device 70 to determine the target bulk product and the designated weight. The store clerk weighs the target bulk product and adjusts the amount according to the designated weight.

When the weighing device 70 completes the weighing and pricing process, it issues a weighing result label. The store clerk attaches the weighing result label to the container containing the target product and then hands the container over to the customer.
In addition, in the product sales data processing system of this embodiment, the customer may operate the weighing device 70 to weigh the target product himself.

The weighing device 70 transmits weighing result information indicating the weighing result to the cloud server. The cloud server reflects the measured weight indicated in the received weighing result information and information such as the price according to the measured weight in the cart information. As a result, when the customer pays at the payment device, the customer can pay the price according to the weighing result for products sold by weight.

<Modification>
In the product delivery system according to the first to fourth embodiments, for example, the order number of an online order for which preparation of the product has been completed may be displayed on the customer display, and the customer or a delivery person of the delivery service company may be called, and the store clerk may hand over the ordered product. In this case, the product locker 30 may be omitted.

<Overview of the embodiment>
[Technical field]
The present invention relates to a program compatible with a computer serving as a portable terminal.
There is known technology in which a user operates a mobile terminal to place an order, the order information for the menu to be picked up at the store is stored in a non-contact IC card section of the mobile terminal, and the store terminal receives the order information stored in the non-contact IC card section of the mobile terminal and processes the payment (see, for example, Patent Document 1).
[Prior art documents]
[Patent Documents]
[Patent Document 1] Japanese Patent No. 4961642 [Summary of the Invention]
[Problem to be solved by the invention]
To provide an ordering system in which a customer operates a portable terminal to order a product and picks up the ordered product at a store, where it is preferable to improve convenience in a case where the product to be ordered is a product sold by weight.
The present invention has been made in consideration of the above circumstances, and aims to improve convenience in an ordering system in which a customer operates a portable terminal to order a product and picks up the ordered product at a store, when the product to be ordered is a product sold by weight.

[Means for solving the problems]
(1) As described above, one aspect of this embodiment is a program for causing a computer serving as a portable terminal (e.g., customer terminal device 50) used by a customer to order goods to function as an order receiving means for receiving orders for goods that include the specification of weight as the quantity, and as a display means for displaying a pick-up code (e.g., pick-up certification code Cd) used to match the goods whose order has been accepted by the order receiving means with the goods whose order has been accepted when the customer picks up the goods.

According to the above configuration, in an ordering system (e.g., a product delivery system) in which a customer operates a customer terminal device 50 to order a product and then picks up the ordered product at a store, the customer can operate a portable terminal to specify the weight of a product sold by weight and place an order. Then, the customer terminal device 50 can display on its screen a pick-up verification code Cd that is used to match the product sold by weight when receiving the product sold by weight. This allows the customer to smoothly receive the product sold by weight at the store ST without the intervention of a store clerk, improving convenience when the product being ordered is a product sold by weight.

(2) One aspect of this embodiment is the program described in (1) which further functions as a receiving means for receiving the weighing results of the product corresponding to the accepted order, and the display means displays the weighing results received by the receiving means.

According to the above configuration, the customer terminal device 50 can display the results of weighing the ordered bulk items at the store ST. This allows the customer to check whether the weight of the bulk items prepared at the store ST is as specified before picking up the ordered bulk items.

(3) One aspect of this embodiment is an order processing system (e.g., a product delivery system) that supports an operation in which a customer uses a portable terminal (e.g., a customer terminal device 50) to deliver an item ordered by the customer from the store (including an operation in which a delivery person comes to the store to pick up the item and delivers it to the customer), and that includes an order receiving means that receives the order details made using the portable terminal, including the item with the weight specified as the quantity and the time of arrival at the store, and an output control means that outputs a slip (e.g., a cooking instruction slip) on which the order details received by the order receiving means are printed.

According to the above configuration, when a customer uses the customer terminal device 50 to place an online order that includes a specified quantity of a product by weight and a time of arrival, the store can issue a cooking instruction slip on which the specified weight of the ordered product and the time of arrival are printed. This allows the store to prepare products sold by weight at the appropriate time in response to an order, improving convenience when the product being ordered is sold by weight.

(4) One aspect of this embodiment is an order processing system (e.g., a product delivery system) that supports an operation in which a customer uses a portable terminal (e.g., a customer terminal device 50) to deliver an item ordered by the customer from the store (including an operation in which a delivery person comes to the store to pick up the item and delivers it to the customer), and includes an order receiving means that receives an order for an item that includes a weight as the quantity, made using the portable terminal, an operation means that matches the order received by the order receiving means with storage port identification information of a storage port (361) in a product locker (30) that will store the item corresponding to the order, and an unlocking control means that controls the storage port indicated by the storage port identification information associated with the order indicated by the acquired order identification information in response to the acquisition of order identification information indicating the order received by the order receiving means so that the storage port indicated by the storage port identification information associated with the order indicated by the acquired order identification information is unlocked.

According to the above configuration, an online order that includes a specified quantity of a product by weight and a time of arrival can be received, and the ordered products can be stored in a storage opening of the product locker 30 at the store for collection by the customer. The storage opening is then kept locked, and when the customer receives the product, the product locker 30 reads (obtains) the order number, unlocking the corresponding storage opening and allowing the customer to receive the product without mistaking it for another customer's order. This improves convenience when the product being ordered is sold by weight.

In addition, the programs for implementing the functions of each device, such as the store order management server 10, POS terminal device 20, product locker 30, clerk order management device 40, customer terminal device 50, kitchen printer 60, and weighing device 70, may be recorded on a computer-readable recording medium, and the programs recorded on the recording medium may be read into a computer system and executed to process each device. Here, "reading a program recorded on a recording medium into a computer system and executing it" includes installing the program into a computer system. The "computer system" here includes hardware such as an OS and peripheral devices. In addition, the "computer system" may include multiple computer devices connected via a network including communication lines such as the Internet, WAN, LAN, and dedicated lines. In addition, the "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into a computer system. In this way, the recording medium storing the programs may be a non-transient recording medium such as a CD-ROM. The recording medium also includes a recording medium installed inside or outside the distribution server and accessible from the distribution server in order to distribute the program. The code of the program stored in the distribution server's recording medium may be different from the code of the program in a format executable by the terminal device. In other words, the format in which the program is stored in the distribution server does not matter as long as it can be downloaded from the distribution server and installed in a format executable by the terminal device. The program may be divided into multiple parts, downloaded at different times, and then combined on the terminal device, or each of the divided programs may be distributed by a different distribution server. Furthermore, the "computer-readable recording medium" includes a storage medium that holds a program for a certain period of time, such as a volatile memory (RAM) inside a computer system that becomes a server or a client when a program is transmitted over a network. The program may also be a storage medium for implementing part of the above-mentioned functions. Furthermore, the program may be a so-called difference file (difference program) that can realize the above-mentioned functions in combination with a program already recorded in the computer system.

1 Product delivery system, 10 Store order management server, 20 POS terminal device, 30 Product locker, 40 Store clerk order management device, 50 Customer terminal device, 60 Kitchen printer, 70 Weighing device, 80 Order server

Claims (3)

A computer as a portable terminal used by a customer to order products,
an order receiving means for receiving an order for a product with a weight specified as the quantity;
a receiving means for receiving a weighing result of the product in accordance with the order received by the order receiving means;
A program for causing the display means to function as a display means for displaying a pick-up code used to match the product ordered by the order receiving means with the product ordered when the customer picks up the product, and for displaying the weighing result received by the receiving means. A portable terminal used by a customer to order a product,
an order receiving means for receiving an order for a product with a weight specified as the quantity;
a receiving means for receiving a weighing result of the product in accordance with the order received by the order receiving means;
a display means for displaying a pick-up code used for matching the ordered product with the ordered product when the customer picks up the product, and for displaying the weighing result received by the receiving means;
A portable terminal comprising: An order processing system that supports an operation in which a product ordered by a customer using a portable terminal is delivered from a store to the customer,
an order receiving means for receiving an order including a product with a weight designated as a quantity, the order being made using the portable terminal;
a receiving means for receiving a weighing result of the product in accordance with the order received by the order receiving means;
a display means for displaying a pick-up code used for matching the ordered product with the ordered product when the customer picks up the product, and for displaying the weighing result received by the receiving means;
An order processing system comprising: