JP7716685B2 - Bot system program - Google Patents

Description

Article 30, Paragraph 2 of the Patent Act applies. Published on the "Satellite Office Business Chatbot for Cloud" page on September 10, 2021. https://www.sateraito.jp/Business_Chatbot/index.html

The present invention relates to a program for a bot system that allows free communication of text data between a user terminal and a server.

Conventionally, a bot system has been known that has a first bot dedicated to a first user that can communicate with the first user, and a second bot dedicated to a second user that can communicate with the second user. The first bot reads a URL, which is resource identification information on a communications network input from outside, and accesses a business server, converts the resource content of the URL into a PDF file, an example of a file in a specified format, creates it in a specified destination folder, and sends the created PDF file to the second bot (for example, Patent Document 1).

JP 2019-4413 A (particularly, paragraphs 0033 to 0036)

However, in the conventional bot system described above, the first bot simply reads the contents of an already created resource and converts it into a PDF document, which creates the problem of making it difficult for users to create document files with the content they desire.

The present invention solves the problems of the prior art described above. Specifically, the object of the present invention is to provide a bot system program that allows users to easily create document files with the desired content using a chatbot without launching application software for standard format files.

The invention of claim 1 is a program for a bot system that can freely communicate character data between a user terminal and a server, comprising: an item presentation step in which a chatbot on the server sends multiple items of information to the user terminal based on multiple items preset in a format file stored on the server; an item selection information reception step in which the chatbot receives selected item information from the user terminal based on an operation to select item information on a chat screen with the chatbot on the user terminal; an input item guidance step in which the chatbot sends to the user terminal a message requesting input for the received item information; an input item information reception step in which the chatbot receives input information from the user terminal based on an input/send operation on the chat screen with the chatbot on the user terminal; a file input step in which the chatbot inputs the received input item information into a format file based on input location information in a format file preset for the item information; and a saving step in which the chatbot receives an input completion instruction from the user terminal based on an input completion instruction operation on the chat screen with the chatbot on the user terminal and saves the input format file under a different name, thereby solving the aforementioned problem.

The invention of claim 2 further solves the aforementioned problem by including, in addition to the program configuration of the bot system described in claim 1, a format selection and presentation step in which the chatbot sends a plurality of different format information items according to purpose to the user terminal, and a format file selection step in which the chatbot receives selected format information from the user terminal based on an operation to select format information on a chat screen with the chatbot on the user terminal, and selects a format file from a plurality of different format files stored on a server based on the received format information. The chatbot is configured to select a format file and then execute the item presentation step based on a plurality of items preset in the selected format file.

The invention of claim 3 further solves the aforementioned problem by incorporating the bot system program configuration described in claim 1 or claim 2, and by providing the format file in a file format for spreadsheet software.

The invention of claim 4 further solves the above-mentioned problem by, in addition to the program configuration of the bot system described in claim 3, in the item selection information receiving step, the chatbot receives item information of amount or item information of quantity as item information; in the input item information receiving step, the chatbot receives amount information or quantity information; in the file input step, the chatbot inputs amount information or quantity information into a predetermined location in the format file; the multiplication setting between the input field for amount information and the input field for quantity information in the format file is set in a first predetermined column group; and the addition setting of the numerical values in the first predetermined column group is set in a second predetermined column.

The invention of claim 5 further solves the aforementioned problem by, in addition to the program configuration of the bot system described in any one of claims 1 to 4, in the item selection information receiving step, the chatbot receives attached item information as item information, in the input item information receiving step, the chatbot receives image data, and in the file input step, the chatbot places the received image data in a predetermined attachment area in the format file.

The invention of claim 6 further solves the above-mentioned problem by including, in addition to the program configuration of the bot system described in claim 5, a numeric recognition step in which the chatbot performs image recognition of the numeric values displayed in the image data, a comparison step in which the chatbot compares all monetary information as input information entered on the chat screen with the image-recognized numeric information, and a confirmation request step in which, if it is determined that some of the monetary information is not included in the image-recognized numeric information, the chatbot sends a message to the user terminal requesting confirmation of the monetary information not included in the image-recognized numeric information.

The bot system program of the present invention not only allows text data to be communicated between a user terminal and a server, but also provides the following unique effects:

With the bot system program of the invention of claim 1, the information entered is written in a standard format and a document file is created simply by entering it on the chat screen of the user's terminal. This allows users to easily create document files with the desired content using a chat bot without having to launch application software for standard format files.

In addition to the effects of the invention of claim 1, the bot system program of the invention of claim 2 has multiple different format files prepared in advance for different purposes. The user simply selects one on the chat screen and begins interacting with the chatbot in accordance with the settings of that format file, allowing the user to easily create documents that suit their purpose using the chatbot.

The bot system program of the invention of claim 3 achieves the same effects as the invention of claim 1 or claim 2. In addition, the input locations in the format file are in a so-called matrix cell format, with input cells specified by matrix numbers and symbols. This allows the user to freely input information about the entire format file within a preset range via the chatbot.

In addition to the effects of the invention of claim 3, the bot system program of the invention of claim 4 achieves the following: when a user selects the unit price item on the chat screen and then inputs the unit price, and selects the quantity item and then inputs the quantity, not only are the unit price and quantity input, but the amount corresponding to the quantity is automatically displayed in the first specified field, and the total of these is automatically displayed in the second specified field, allowing users to easily create documents that require calculations, such as estimates, invoices, and expense reports, using the chatbot.

The bot system program of the invention of claim 5 achieves the effects of any one of the inventions of claims 1 to 4, and also places image data in a format file in addition to inputting text data, allowing users to easily create expense application forms and the like using a chatbot.

In addition to the effects of the invention of claim 5, the bot system program of the invention of claim 6 achieves the following: when image data of a receipt or invoice is sent to the chatbot, the input amount is compared with the image data, and if it is determined that the input amount does not exist anywhere in the image data, the user is asked to confirm, allowing the user to check whether the input was incorrect and, if so, to notice it.

1 is a diagram showing the concept of a bot system according to an embodiment of the present invention; 1 is a chart showing an example of the operation of a bot system according to an embodiment of the present invention; (A) and (B) are diagrams showing how to select a chatbot on the display of a user terminal, and how multiple format file options are presented on the chat screen. 10A and 10B are diagrams showing how to set a format file on the management screen of the bot system and an example of a format file. 10A and 10B are diagrams showing the state when a format file is selected on the chat screen of a user terminal and the state when item information is selected. (A) and (B) are figures showing the state when input information to be entered into fields on the chat screen of a user terminal is entered, and the state when a completion instruction is presented on the chat screen when the input of required fields is completed. 10A and 10B are diagrams showing the state when a completion instruction is selected on the chat screen of a user terminal, and the state when options for data formats are presented. FIG. 2 is a diagram showing an example of a document file created by a bot system according to an embodiment of the present invention.

The program for the bot system of the present invention includes an item presentation step in which the chatbot of the server sends multiple item information to the user terminal based on multiple items preset in a format file stored on the server; an item selection information reception step in which the chatbot receives selected item information from the user terminal based on an operation to select item information on a chat screen with the chatbot on the user terminal; an input item guidance step in which the chatbot sends to the user terminal a message requesting input information for the items of the received item information; and an input item information reception step in which the chatbot receives the input item information from the user terminal based on an input/send operation on the chat screen with the chatbot on the user terminal. Any specific implementation is acceptable as long as the method includes an item information receiving step, a file input step in which the chatbot inputs the received input information into a format file based on input location information in the format file that is preset for the item information, and a saving step in which the chatbot receives an input completion instruction from the user terminal based on an input completion instruction operation on the chat screen with the chatbot on the user terminal, and saves the input format file under a different name, thereby allowing the user to easily create a document file with the desired content using the chatbot without launching application software for standard format files.

For example, the user terminal may be any device that has a display and an operating unit and can send and receive information, such as a notebook-type personal computer terminal, a smartphone terminal, a tablet terminal, a wristwatch-type terminal, or an eyeglass-type terminal, and can be freely connected to a server via a communication network including a wide area network such as the Internet, a local network, or a telephone line.
Furthermore, the server may be a cloud server created in a cloud environment, and the number of physical servers that make up the server may be one or more.
Furthermore, a chat screen is a so-called talk screen in a chat application, which displays interactions with the same user or chatbot, or interactions within the same group, on a single screen.

A bot system 100 according to an embodiment of the present invention will be described below with reference to FIGS.
1 is a diagram showing the concept of a bot system 100 according to an embodiment of the present invention, FIG. 2 is a chart showing an example of the operation of the bot system 100 according to an embodiment of the present invention, FIG. 3(A) is a diagram showing the state in which a chatbot 121 is selected on the display unit 111 of a user terminal 110, FIG. 3(B) is a diagram showing the state in which multiple options for format files FF are presented on a chat screen 112, FIG. 4(A) is a diagram showing the state in which a format file FF is set on the management screen of the bot system 100, FIG. 4(B) is a diagram showing an example of a format file FF, and FIG. 5(A) is a diagram showing the state in which a format file FF is set on the chat screen 112 of the user terminal 110. FIG. 5(B) is a diagram showing the state when item information JH1 is selected, FIG. 6(A) is a diagram showing the state when input item information JH2 to be entered into an item is entered on the chat screen 112 of the user terminal 110, FIG. 6(B) is a diagram showing the state when a completion instruction is presented on the chat screen 112 when the input of required items is complete, FIG. 7(A) is a diagram showing the state when a completion instruction is selected on the chat screen 112 of the user terminal 110, FIG. 7(B) is a diagram showing the state when options for data format are presented, and FIG. 8 is a diagram showing an example of a document file created by the bot system 100, an embodiment of the present invention.

As shown in FIG. 1, a bot system 100 according to an embodiment of the present invention includes a user terminal 110 and a server 120.
Character data is freely communicated between the user terminal 110 and the server 120 .
In this embodiment, a user interacts with a chatbot 121 on a server 120 at a user terminal 110, and inputs information in a question-and-answer format in response to questions (guidance QT) from the chatbot 121.
The chatbot 121 is configured to ask questions (guidance QT) based on items (item information JH1) preset in the format file FF stored on the server 120, input the information (input item information JH2) replied by the user into the format file FF based on input location information JH3 in the format file FF preset for the item information JH1, save the format file FF under a different name, and create a document file such as an expense application form.

Next, an example of the operation of the bot system 100 will be described in detail.
As shown in FIG. 2, in step S1, first, the user terminal 110 communicates with the chatbot 121 of the server 120 based on a communication operation by the user of the user terminal 110.
For example, as shown in FIG. 3A, a "document file creation bot" which is a program of the bot system 100 of the present invention is installed in advance in the user terminal 110.
Then, the chat application is started on the user terminal 110, and the "document file creation bot", which is a pre-installed chat bot 121, is selected on the display unit 111 of the user terminal 110.
Then, as shown in FIG. 3(B), a chat screen 112 (also called a talk screen) between the user and the chatbot 121 is displayed on the user terminal 110.

Then, for example, in response to a user operation, the user terminal 110 sends text data indicating "template selection" to the chatbot 121.
Then, as a format selection presentation step, the chatbot 121 transmits a plurality of different format information FJ for different purposes to the user terminal 110.
Specifically, as examples of a plurality of different format information FJ for different purposes, an "expense reimbursement application format," an "estimate format," an "invoice format," and a "thank you letter format" are sent in the form of buttons.
Then, on the chat screen 112, as examples of template selection, "Expense reimbursement application format,""Quoteformat,""Invoiceformat," and "Thank you letter format" are displayed in button form.
The format selection and presentation step may be triggered by the establishment of a communication state.

In step S2, as a format selection determination step, the chatbot 121 determines whether or not an operation to select format information FJ has been performed on the chat screen 112 with the chatbot 121 of the user terminal 110.
If it is determined that an operation has been performed, the process proceeds to step S3, and if it is determined that no operation has been performed yet, step S2 is repeated.
For example, suppose that the user taps on the "Expense Reimbursement Application Format" on the chat screen 112 shown in FIG. 3(B) to select a template.
Then, since the “Expense reimbursement application format” section is a button, format information FJ of the “Expense reimbursement application format” is sent from the user terminal 110 to the chatbot 121 of the server 120.

In step S3, as a format file selection step, the chatbot 121 receives the selected format information FJ from the user terminal 110 based on an operation to select the format information FJ on the chat screen 112 with the chatbot 121 of the user terminal 110.
Then, the chatbot 121 selects one format file FF from a plurality of different format files FF stored on the server 120 based on the received format information FJ.
Specifically, based on the format information FJ of the received "expense reimbursement application format," an expense reimbursement application format file (FF) is selected from among a plurality of formats stored in the server 120.

As shown in FIG. 4A, the expense reimbursement application format (FF) is set and registered in advance by the administrator of the bot system 100.
The administrator displays the administrator screen 131 in the browser of the administrator terminal (not shown), and when the administrator selects "Expense reimbursement application format" in the template name field on the administrator screen 131, the settings for the "Expense reimbursement application format" are displayed.
Specifically, the uploaded template file name, extension, selected sheet name, download format, and question settings are displayed.
Regarding question settings, for each item information JH1, the question content (guidance QT) to be asked by the chatbot 121, cell information as input location information JH3 where the answer is to be inserted, whether the answer is required, and the input format are set.
The input format can be freely selected and set as appropriate for each item, such as date format, text format, number format, image format, etc.

Also, as shown in Figure 4 (B), when the expense reimbursement application format file (FF) is displayed in the browser of the administrator terminal (not shown), the location (input location information JH3) where the answer to the question (guidance QT) of the chatbot 121 is to be entered can be seen.
Specifically, the answer to the question "What is the application date?" (guidance QT) is set to be entered in cell G1 (pre-set location CL1) to the right of "Application date."
Similarly, the answer to the question "What is the name of the case?" (guide QT) is set to be entered in cell C4 (pre-set location CL2) to the right of "Name of case:".

Furthermore, the answer to the question "What is the purpose?" (guide QT) is set to be input in order from cell B6 (pre-set location CL3) of the "purpose" item in the table.
Furthermore, the answer to the question "How much?" (guide QT) is set to be input in order from cell D6 (pre-set position CL4) of the "Amount" item in the table onwards.
Furthermore, the answer to the question "How much?" (guide QT) is set to be input in order from cell F6 (pre-set location CL5) of the "quantity" item in the table.
Furthermore, the answer to the question "What about attachments?" (guide QT) is set to be input in order from cell B13 (pre-set position CL6) onwards in the "attachment column".

Then, in step S4 of Figure 2, as shown in Figure 5 (A), as an item presentation step, the chatbot 121 of the server 120 transmits multiple item information JH1 to the user terminal 110 based on multiple items pre-set in the format file FF stored in the server 120.
Specifically, examples of pre-set items in the expense reimbursement application format, such as "application date (required),""casename,""purpose(required),""amount(required),""quantity," and "attachments," are sent in button format.
Then, on the chat screen 112, as examples of item selection, "Application date (required)", "Case name", "Purpose (required)", "Amount (required)", "Quantity", and "Attachment" are displayed in button format.

In step S5, as an item information selection determination step, the chatbot 121 determines whether or not an operation to select the item information JH1 on the chat screen 112 with the chatbot 121 of the user terminal 110 has been performed.
If it is determined that an operation has been performed, the process proceeds to step S6, and if it is determined that no operation has been performed yet, step S5 is repeated.
For example, assume that the user taps on the "application date (required)" field on the chat screen 112 shown in FIG. 5(A) to select the item.
Then, since the “Application Date (Required)” section is a button, the item information JH1 for “Application Date (Required)” is sent from the user terminal 110 to the chatbot 121 of the server 120.

In step S6, as an item selection information receiving step, the chatbot 121 receives the selected item information JH1 from the user terminal 110 based on the operation of selecting item information JH1 on the chat screen 112 with the chatbot 121 of the user terminal 110.
For example, item information JH1 for "application date (required)" is received from the user terminal 110.
Then, as an input item guidance step, the chatbot 121 sends a guidance QT to the user terminal 110 requesting input items for the items of the received item information JH1.
For example, the chatbot 121 sends a guidance QT to the user terminal 110 regarding the received item information JH1, asking a pre-set question, "What is the application date?"
Then, as shown in FIG. 5B, a message QT asking "What is the application date?" is displayed on the chat screen 112 of the user terminal 110 as a message from the chatbot 121.

In step S7, as a step for determining whether or not an input operation/send operation has been performed, the chatbot 121 determines whether or not an input operation for the input items and a send operation has been performed in response to the guidance QT requesting input items on the chat screen 112 with the chatbot 121 on the user terminal 110.
If it is determined that both operations have been performed, the process proceeds to step S8, and if it is determined that both operations have not been performed, step S7 is repeated.
For example, assume that the user inputs "2021/11/19" as an example of date information of the input items on the chat screen 112 shown in FIG. 5(B) and then performs a send operation.
Then, the input information JH2 of "2021/11/19" is sent from the user terminal 110 to the chatbot 121 of the server 120.

In step S8, as an input information receiving step, the chatbot 121 receives the input information JH2 from the user terminal 110 based on the input/send operation on the chat screen 112 with the chatbot 121 of the user terminal 110.
For example, input item information JH2 of "2021/11/19" is received from the user terminal 110.
Furthermore, as a file input step, the chatbot 121 inputs the received input item information JH2 into a predetermined location CL (CL1 to CL6) in the format file FF based on input location information JH3 in the format file FF that is predetermined for the item information JH1.
For example, in the case of the item information JH1 of "Application date (required)", cell G1 (pre-set location CL1) is preset as an example of input location information JH3, so input is made in that location.

In step S9, as a required item input completion determination step, the chatbot 121 determines whether questions (guidance QT) for all required items among the multiple item information JH1 have been asked and all answers have been obtained.
If it is determined that all the answers have been received, the process proceeds to step S10, and if it is determined that all the answers have not yet been received, the process returns to step S4.
Then, as shown in FIG. 6A, the remaining required item information JH1 is presented on the chat screen 112, and steps S4 to S9 are repeated to obtain input item information JH2 for the remaining required item information JH1.

In step S10, as shown in FIG. 6(B), the chatbot 121 sends an "input complete" button to the user terminal 110.
At this time, it may be transmitted together with the remaining non-essential item information JH1.
Then, on the chat screen 112, "Item Name", "Quantity", "Attachment" and "Input Complete" are displayed in the form of buttons as examples of item selection.
Then, as an input completion operation presence/absence determination step, the chatbot 121 determines whether or not the user has performed an input completion operation.
If it is determined that an operation has been performed, the process proceeds to step S11, and if it is determined that no operation has been performed yet, step S10 is repeated.

For example, when the "input complete" button is operated on the chat screen 112, the chatbot 121 determines that an operation has been performed.
At this time, as an example, the user terminal 110 sends a message indicating that "input is complete" to the chatbot 121 of the server 120.
The transmission of the "input completed" message may be omitted.
The reason is that the chatbot 121 only needs to be able to determine whether or not an input completion instruction has been given by operating the "input completion" button.
As another example of an input completion instruction, the user terminal 110 may send a message to the chatbot 121 indicating that input is complete, without operating a button.

In step S11, as a saving step, based on an input completion instruction operation on the chat screen 112 with the chatbot 121 of the user terminal 110, the chatbot 121 receives an input completion instruction from the user terminal 110 and saves the input format file FF under a different name.
At this time, as shown in FIG. 6(B), the chatbot 121 sends a message to the user terminal 110 saying, for example, "The file is being created, please wait a moment."
Then, as shown in Figure 7 (A), the chatbot 121 sends, as an example, a message saying "The file has been created. Please select the button below," along with buttons for "Download,""Specifydestination," and "Cancel" to the user terminal 110.

Then, on the chat screen 112, a message saying "A file has been created. Please select the button below" is displayed along with buttons for "Download,""Specifydestination," and "Cancel."
As a result, by simply entering information on the chat screen 112 of the user terminal 110, the entered information (input item information JH2) is written in a standard format and a document file is created.
As a result, the user can easily create a document file with the desired content by using the chatbot 121 without launching application software for fixed format files.

When the “download” button is operated on the chat screen 112 , the created document file is downloaded from the server 120 to the user terminal 110 .
The chatbot 121 may be configured to send the created document file to the user terminal 110.
Furthermore, when the "Specify destination" button is operated, chatbot 121 sends a message to user terminal 110 saying "Please enter destination information," and chatbot 121 is configured to send the created document file based on the entered destination information.
The destination information may be, for example, an email address or user identification information (ID information) of a chat application.

Furthermore, as shown in FIG. 7B, when the "download" button is operated, the file format to be downloaded may be displayed so that it can be freely selected.
For example, it is preferable to be able to freely select a file format for spreadsheet software that allows for easy addition and editing, or a PDF format that is easy to display and print.
As shown in Figure 8, by downloading a file format for spreadsheet software and displaying it in the browser of the user terminal 110, the contents of an expense reimbursement application file, which is an example of a document file created using the chatbot 121, can be confirmed.

Furthermore, in this embodiment, as described above, the chatbot 121 is configured to select a format file FF and then execute the item presentation step S4 based on multiple items that are pre-set in the selected format file FF.
As a result, multiple different format files FF for different purposes are prepared in advance, and the user simply selects one on the chat screen 112 to begin interacting with the chatbot 121 in accordance with the settings of that format file FF.
As a result, the user can use the chatbot 121 to easily create documents that suit their purpose.

In this embodiment, as shown in FIG. 4B, the format file FF is in a file format for spreadsheet software.
As a result, as shown in FIG. 4A, the input location in the format file FF is in a so-called matrix cell format, and the input cell is specified by the matrix number and symbol.
As a result, the user can freely input information about the entire format file FF within a preset range via the chatbot 121.

Furthermore, in this embodiment, in the item selection information receiving step S6, the chatbot 121 receives the item information JH1 of the amount or the item information JH1 of the quantity as the item information JH1.
For example, the item information JH1 received is "amount."
In the input item information receiving step S8, the chatbot 121 receives the amount information JH4 or quantity information JH5 as the input item information JH2.
For example, the amount information JH4 of "260 yen" is received as input item information JH2.

As shown in FIG. 8, in the file input step S8, the chatbot 121 inputs "260" as the amount information JH4 in the preset location CL4 in the format file FF.
Furthermore, as the item information JH1, the item information JH1 of "quantity" is received.
Then, the quantity information JH5 of "3" is received as the input item information JH2.
In the file input step S8, the chatbot 121 inputs "3" as the quantity information JH5 into the preset location CL5 in the format file FF.

The multiplication setting of the input field for amount information JH4 and the input field for quantity information JH5 in the format file FF is set in the total column M1, which is the first predetermined column group.
Furthermore, the sum of the values in the first predetermined column group is set in the total column M2, which is the second predetermined column.
As a result, when the unit price item is selected on the chat screen 112 and then the unit price is input, and when the quantity item is selected and then the quantity is input, not only are the unit price and quantity input, but the amount according to the quantity is automatically displayed in the total column M1, which is the first specified column, and the sum of these is automatically displayed in the total column M2, which is the second specified column.
As a result, users can use chatbot 121 to easily create documents that involve calculations, such as estimates, invoices, and expense reports.

In addition, in this embodiment, in the item selection information receiving step S6, the chatbot 121 receives the attached item information JH6 as the item information JH1.
In the input information receiving step S8, the chatbot 121 receives the image data PT.
As shown in Figure 8, in file input step S8, the chatbot 121 places the received image data PT in the attachment field, which is a pre-set attachment area AT in the expense reimbursement application format, which is an example of a format file FF.
As a result, not only the text data input but also the image data PT are arranged in the format file FF.
As a result, users can easily create expense reports and the like using chatbot 121.

Furthermore, in this embodiment, as a numerical value recognition step, the chatbot 121 performs image recognition of the numerical values displayed in the image data PT.
Then, in a comparison step, the chatbot 121 compares all of the amount information JH4 as the input item information JH2 entered on the chat screen 112 with the image-recognized numerical information.
If it is determined that any of the amount information JH4 is not included in the image-recognized numerical information, the chatbot 121 is configured to send a message to the user terminal 110 as a confirmation request step, requesting confirmation of the amount information JH4 that is not included in the image-recognized numerical information.

For example, if the numbers "260,""3,""540,""2,""120,""3," and "2220" are recognized in the image data PT of a receipt, but it is determined that some of these do not include the numbers entered in the input information JH2 for the "amount" and "quantity" fields, there is a suspicion of incorrect input.
Therefore, for those items that are not included, the user of the user terminal 110 is asked to confirm the input.
As a result, when image data PT of a receipt or invoice is sent to the chatbot 121, the input amount is checked against the image data PT, and if it is determined that the input amount does not exist anywhere in the image data PT, the user is asked to confirm.
As a result, the user can check whether or not there was an input error and, if so, become aware of it.

If the user wishes to correct what he or she has entered, the user sends a "correct" command from the user terminal 110 to the chatbot 121 on the server 120.
The chatbot 121 then transmits the content of the selection of the item to be corrected to the user terminal 110.
When the user selects an item to be corrected and re-enters the input item information JH2, the input item information JH2 for that item is corrected or amended.

The program of the bot system 100, which is an embodiment of the present invention obtained in this way, includes an item presentation step S4 in which the chatbot 121 of the server 120 sends multiple item information JH1 to the user terminal 110 based on multiple items previously set in a format file FF stored on the server 120; an item selection information reception step S6 in which the chatbot 121 receives the selected item information JH1 from the user terminal 110 based on an operation to select item information JH1 on the chat screen 112 with the chatbot 121 on the user terminal 110; an input item guidance step S6 in which the chatbot 121 sends a guidance QT to the user terminal 110 requesting input items for the items of the received item information JH1; and a chat screen 112 in which the chatbot 121 sends a guidance QT to the user terminal 110 requesting input items for the items of the received item information JH1 based on an input/send operation on the chat screen 112 with the chatbot 121 on the user terminal 110. The system includes an input item information receiving step S8 in which the chatbot 121 receives input item information JH2 from the user terminal 110, a file input step S8 in which the chatbot 121 inputs the received input item information JH2 in the format file FF based on input location information JH3 in the format file FF that is preset for the item information JH1, and a saving step S11 in which the chatbot 121 receives an input completion instruction from the user terminal 110 based on an input completion instruction operation on the chat screen 112 with the chatbot 121 on the user terminal 110, and saves the input format file FF with a different name. This allows the user to easily create a document file with the desired content using the chatbot 121 without launching application software for standard format files.

Furthermore, the system includes a format selection and presentation step S1 in which the chatbot 121 sends multiple different format information FJ for different purposes to the user terminal 110, and a format file selection step S3 in which the chatbot 121 receives the selected format information FJ from the user terminal 110 based on an operation to select format information FJ on the chat screen 112 with the chatbot 121 on the user terminal 110, and selects one format file FF from multiple different format files FF stored on the server 120 based on the received format information FJ. The chatbot 121 selects a format file FF and then executes an item presentation step S4 based on multiple items preset in the selected format file FF. This allows users to easily create documents that suit their purposes using the chatbot 121.

Furthermore, because the format file FF is in a file format for spreadsheet software, the user can freely input information about the entire format file FF within a pre-set range via chatbot 121.

Furthermore, in the item selection information receiving step S6, the chatbot 121 receives the amount item information JH1 or the quantity item information JH1 as the item information JH1; in the input item information receiving step S8, the chatbot 121 receives the amount information JH4 or the quantity information JH5; and in the file input step S8, the chatbot 121 inputs the amount information JH4 or the quantity information JH5 into the pre-set locations CL4 and CL5 in the format file FF. The multiplication setting between the input field for the amount information JH4 and the input field for the quantity information JH5 in the format file FF is set in the total column M1, which is the first predetermined column group, and the addition setting of the numerical values in the total column M1, which is the first predetermined column group, is set in the sum column M2, which is the second predetermined column. As a result, the user can use the chatbot 121 to easily create documents that require calculations, such as estimates, invoices, and expense reports.

In addition, in the item selection information reception step S6, the chatbot 121 receives the attached item information JH6 as item information JH1, and in the input information reception step S8, the chatbot 121 receives the image data PT. In the file input step S8, the chatbot 121 places the received image data PT in the pre-set attachment area AT in the format file FF, allowing the user to easily create expense application forms, etc., using the chatbot 121.

Furthermore, the chatbot 121 is further equipped with a numerical recognition step in which it performs image recognition on the numerical values displayed in the image data PT, a comparison step in which it compares all amount information JH4 as input item information JH2 entered on the chat screen 112 with the image-recognized numerical information, and a confirmation request step in which, if it determines that any amount information JH4 is not included in the image-recognized numerical information, the chatbot 121 sends a message to the user terminal 110 requesting confirmation of the amount information JH4 that is not included in the image-recognized numerical information. This has a significant effect, as it allows the user to check whether or not the input was incorrect and, if so, notice it.

100... Bot system 110... User terminal 111... Display unit 112... Chat screen 120... Server 121... Chatbot 131... Administrator screen FF... Format files CL1-6... Pre-set area AT... Attachment area M1... Total column M2... Total column JH1... Item information JH2... Input item information JH3... Input location information JH4... Amount information JH5... Quantity information JH6... Attachment item information FJ... Format information PT... Image data QT... Guidance (requesting input items) (chatbot question)

Claims (6)

A bot system program that can freely communicate character data between a user terminal and a server,
an item presentation step in which the chatbot of the server transmits a plurality of item information to the user terminal based on a plurality of items preset in a format file stored in the server;
an item selection information receiving step in which the chatbot receives selected item information from the user terminal based on an operation of selecting item information on a chat screen with the chatbot of the user terminal;
an input item guidance step in which the chatbot transmits to the user terminal a guidance requesting input items for the items of the received item information;
an input information receiving step in which the chatbot receives input information from the user terminal based on an input/send operation on a chat screen with the chatbot of the user terminal;
A file input step in which the chatbot inputs the received input item information into a format file based on input location information in a format file that is preset for the item information;
A program for a bot system, characterized in that the chatbot receives an input completion instruction from the user terminal based on an input completion instruction operation on a chat screen with the chatbot on the user terminal, and includes a saving step in which the chatbot saves the input format file under a different name. a format selection and presentation step in which the chatbot transmits a plurality of different format information according to purposes to a user terminal;
and a format file selection step in which the chatbot receives the selected format information from the user terminal based on an operation of selecting format information on a chat screen with the chatbot of the user terminal, and selects a format file from a plurality of different format files stored on the server based on the received format information,
The program for the bot system described in claim 1, characterized in that the chatbot is configured to select a format file and then execute an item presentation step based on multiple items pre-set in the selected format file. The bot system program described in claim 1 or claim 2, characterized in that the format file is in a file format for spreadsheet software. In the item selection information receiving step, the chatbot receives item information on the amount or the quantity as the item information,
In the input information receiving step, the chatbot receives amount information or quantity information,
In the file input step, the chatbot inputs amount information or quantity information into a predetermined location in the format file,
A program for a bot system as described in claim 3, characterized in that the multiplication setting between the input field for amount information and the input field for quantity information in the format file is set in a first predetermined column group, and the addition setting of numerical values in the first predetermined column group is set in a second predetermined column. In the item selection information receiving step, the chatbot receives the attached item information as the item information,
In the input information receiving step, the chatbot receives image data,
A program for a bot system as described in any one of claims 1 to 4, characterized in that in the file input step, the chatbot places the received image data in a predetermined attachment area in the format file. a numerical value recognition step in which the chatbot performs image recognition on the numerical values displayed in the image data;
a comparison step in which the chatbot compares all amount information as input item information input on the chat screen with image-recognized numerical information;
The program of the bot system described in claim 5 further comprises a confirmation request step in which, if it is determined that any of the amount information is not included in the image-recognized numerical information, the chatbot sends a message to the user terminal requesting confirmation of the amount information that is not included in the image-recognized numerical information.