JP7722458B2 - Facility management device, facility management system, facility management method and program - Google Patents

Description

The present invention relates to a facility management device, a facility management system, a facility management method, and a program.

For example, Patent Document 1 describes a vehicle dispatch service server that includes an acquisition unit and a usage requirement determination unit. The acquisition unit acquires detection results detected by a detection unit that is installed in an autonomous vehicle and detects information for estimating the level of dirt on the autonomous vehicle. The usage requirement determination unit includes a usage requirement determination unit that determines requirements for using the autonomous vehicle based on the detection results acquired by the acquisition unit.

According to the description in Patent Document 1, users can be given an incentive to keep the self-driving vehicle clean.

For example, Patent Document 2 describes a blade inspection system for a wind turbine generator that includes an abnormality detection means that outputs an abnormality detection signal when an abnormality is detected in the blades, an imaging means that images the blades, an information processing means that processes the abnormality detection signal, and a monitoring means that monitors the blades based on the output data of the information processing means. Patent Document 2 also describes that the information processing means includes a data transmission/reception unit that transmits and receives data between the abnormality detection means and the monitoring means, an imaging data storage unit that stores imaging data from the imaging means, and an imaging necessity determination unit that determines whether or not imaging of the blades is necessary, and that the monitoring means includes a display unit that displays the imaging data.

According to the description in Patent Document 2, it is possible to provide a blade inspection system for wind turbines that can reduce the amount of time that wind turbines are shut down due to blade abnormalities, including lightning strikes, and accurately estimate the damage status of the blades.

For example, Patent Document 3 describes a worker status determination device that includes at least two determination units: a camera image determination unit, an audio determination unit, and an acceleration determination unit. The camera image determination unit receives images from a camera carried by the worker and determines whether an abnormality has occurred. The audio determination unit receives audio detected by a microphone carried by the worker and determines whether an abnormality has occurred. The acceleration determination unit receives information from an acceleration sensor carried by the worker and determines whether an abnormality has occurred. The worker status determination device described in Patent Document 3 further includes a worker status determination unit that determines whether an abnormality has occurred in the worker when at least two determination units determine that an abnormality has occurred.

According to the description in Patent Document 3, if a person working alone at a site falls or gets injured and needs help from others, it is possible to prevent the risk of no one noticing and leading to a serious accident.

For example, Patent Document 4 describes a sensor system including one or more sensor units and a base unit configured to enable at least one sensor unit to communicate with a monitoring computer.

Each of the at least one sensor units described in Patent Document 4 includes at least one sensor configured to measure a condition. The sensor unit is also configured to receive instructions, report the severity of the abnormal value when the sensor determines that data measured by the at least one sensor is abnormal based on a threshold test, and adjust the threshold value as needed according to sensor measurements obtained over a period of time. The monitoring computer is further configured to send a notification to a responsible party if the severity of the abnormal value corresponds to an emergency condition, and to record data from one or more sensor units if the data corresponds to the severity of the abnormal value.

As described in Patent Document 4, the invention provides a relatively low-cost and robust sensor system that determines a variable threshold from a detected quantity.

For example, Patent Document 5 describes an invention related to a monitoring device for a water supply system. The monitoring device for a water supply system receives operation information from a desired location in a water supply system that supplies water to a water pipe using a pump connected to an electric motor that operates at a variable speed using power supplied from an inverter device, and also receives water pressure information within the pipe from a pressure sensor attached to at least the water pipe or the water pipe on the inlet side of the pump. It monitors the status of each part of the water supply system based on this operation information and water pressure information, and reports any abnormalities that are detected. The water supply system monitoring device is also equipped with an abnormality reporting means that, when an abnormality is detected, reports the detection to a predetermined destination according to the nature of the abnormality, along with information on the time the abnormality occurred from its own timing means.

According to the description in Patent Document 5, rapid recovery is possible, maintenance costs can be reduced, and the reliability of the water supply equipment can be improved.

International Publication No. 2018/230532 Japanese Patent Application Laid-Open No. 2020-118141 JP 2018-142169 A Special Publication No. 2008-546089 Japanese Patent Application Publication No. 10-082369

However, the inventions described in Patent Documents 1 to 5 do not relate to abnormalities in facilities such as stations, making them difficult to apply to facility management.

Generally, there are a variety of abnormalities in facilities. Taking a train station as an example, these could include dirt at the station, garbage not disposed of in trash cans, forgotten items, fallen objects, objects flying from nearby, and damaged equipment.

Such abnormalities are usually discovered by facility employees, staff, or other relevant parties, and action is taken as necessary. Alternatively, facility users may report an abnormality, and facility personnel may check the area reported and take action as necessary.

If an abnormality is discovered by facility personnel, it may not be noticed promptly, and necessary measures may be delayed. Furthermore, if an abnormality is discovered through a report from a facility user, it may be difficult to identify the location of the abnormality, and as a result, necessary measures may not be taken or may be delayed.

Furthermore, some of the conditions reported as abnormal by facility users may not require or may be difficult to address, such as dirt that would normally be removed during regular cleaning work or objects temporarily placed there for construction work. For such personnel to travel to the reported location to check the area is a waste of time, leading to a decrease in the work efficiency of the personnel involved.

The present invention was made in consideration of the above-mentioned circumstances, and one of its purposes is to properly manage facilities.

In order to achieve the above object, a facilities management device according to a first aspect of the present invention comprises:
a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location ;
When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location;
When the judgment means determines that emergency response is required, the transmission means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal .
A facilities management device according to a second aspect of the present invention comprises:
a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location;
When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location;
When attributes are identified by the judgment means, the transmission means identifies a related party terminal of a related party that meets the attributes required of a related party to respond to the report location based on related party information that associates the related party's attributes with the related party terminal, and transmits the output information to the identified related party terminal.

In order to achieve the above object, a facility management system according to a third aspect of the present invention comprises:
a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location;
When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location;
When the judgment means determines that emergency response is required, the transmission means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal.
A facility management system according to a fourth aspect of the present invention comprises:
a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location;
When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location;
When attributes are identified by the judgment means, the transmission means identifies a related party terminal of a related party that meets the attributes required of a related party to respond to the report location based on related party information that associates the related party's attributes with the related party terminal, and transmits the output information to the identified related party terminal.

In order to achieve the above object, a facilities management method according to a fifth aspect of the present invention comprises:
The computer
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result based on the determination and report location information for identifying the report location ;
If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location;
When it is determined that an emergency response is required, the system identifies a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required based on the location information of the related party terminal, and transmits the output information to the identified related party terminal .
A facilities management method according to a sixth aspect of the present invention comprises:
The computer
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result by the determination and report location information for identifying the report location;
If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified,
When the attributes are identified, based on the related party information that associates the attributes of the related party with the related party terminal, the related party terminal of the related party that meets the attributes required of the related party to respond to the reporting location is identified, and the output information is sent to the identified related party terminal.

In order to achieve the above object, a program according to a seventh aspect of the present invention comprises:
On the computer,
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result based on the determination and report location information for identifying the report location ;
If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location;
When it is determined that an emergency response is required, the system identifies a related party terminal that is in a predetermined positional relationship with the reporting location where it has been determined that an emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal .
A program according to an eighth aspect of the present invention comprises:
On the computer,
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result based on the determination and report location information for identifying the report location;
If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified,
When the attributes are identified, the system is configured to identify the related party terminal of the related party that meets the attributes required of the related party to respond to the report location based on related party information that associates the related party's attributes with the related party terminal, and to send the output information to the identified related party terminal.

The present invention makes it possible to properly manage facilities.

1 is a diagram showing a configuration of a facility management system according to a first embodiment of the present invention; 1 is a diagram showing the functional configuration of a user terminal according to the first embodiment; FIG. 10 is a diagram illustrating an example of a configuration of report information. 1 is a diagram showing a functional configuration of a facilities management device according to a first embodiment. FIG. 2 is a diagram illustrating an example of a configuration of user information. FIG. 10 is a diagram showing a first example of the configuration of related party information. FIG. 10 is a diagram illustrating an example of a configuration of report history information. FIG. 10 is a diagram illustrating a first example of the configuration of correspondence management information. FIG. 10 is a diagram illustrating a first example of the configuration of confirmation management information. 1 is a diagram showing the functional configuration of a related party terminal according to the first embodiment; 1 is a diagram showing an example of the physical configuration of a user terminal according to the first embodiment; 1 is a diagram illustrating an example of a physical configuration of a facilities management device according to a first embodiment. 10 is an example of a flowchart of a reporting process according to the first embodiment of the present invention. 10 is an example of a flowchart of a first facility management process according to the first embodiment of the present invention. 10 is an example of a flowchart of a second facility management process according to the first embodiment of the present invention. 10 is a flowchart illustrating an example of related party processing according to the first embodiment of the present invention. FIG. 10 is a diagram showing the functional configuration of a facilities management device according to a first modified example. 10 is an example of a flowchart of a first facility management process according to a first modification. FIG. 10 is a diagram showing the functional configuration of a facilities management device according to a second modification. FIG. 10 is a diagram illustrating a second example of the configuration of confirmation management information. 10 is an example of a flowchart of a first facility management process according to a second modification. 10 is an example of a flowchart of a second facility management process according to a second modification example. FIG. 10 is a diagram showing the configuration of a facility management system according to a second embodiment of the present invention. FIG. 10 is a diagram showing the functional configuration of a facilities management device according to a second embodiment. FIG. 10 is a diagram illustrating a second example of the configuration of related party information. FIG. 10 is a diagram illustrating a second example of the configuration of correspondence management information. FIG. 10 is a diagram showing the functional configuration of a related party terminal according to the second embodiment. 10 is an example of a flowchart of a first facility management process according to the second embodiment.

Embodiments of the present invention will be described below with reference to the drawings. Note that in all drawings, similar components will be given similar reference numerals and descriptions will be omitted where appropriate.

<<First Embodiment>>
The facility management system 100 according to the first embodiment of the present invention is a system for managing facilities, and in particular, manages abnormalities in the facility based on reports from facility users. Examples of "abnormalities" include dirt in stations, garbage not disposed of in trash cans, forgotten items, fallen objects, flying objects from nearby areas, and damaged equipment.

As shown in Figure 1, the facility management system 100 comprises a user terminal 101 carried by facility users, a facility management device 102 used by the facility manager, and related party terminals 103a, 103b, and 103c carried by related party members of the facility.

Examples of "facility" include stations, landmarks, theme parks, parks, service areas, movie theaters, art galleries, museums, theaters, exhibition halls, stadiums, ball fields, gymnasiums, golf courses, amusement parks, shopping malls, shrines, temples, temple grounds, etc. In this embodiment, we will explain the case where the "facility" is a train station.

"Users" refers to those who use the station, such as passengers boarding and alighting on trains and people passing through the station.

"Relevant parties" typically refer to station staff, train drivers and conductors of trains that enter the station, but may also include employees of the railway company that manages the station, and station management staff. Examples of staff include cleaners, security guards, and company personnel that maintain equipment and facilities installed at the station. Furthermore, as mentioned above, the facility manager is a person who uses the facility management device 102, and is usually one of the relevant parties of the facility.

As mentioned above, facilities are not limited to stations.

As shown in Figure 1, the user terminal 101, facility management device 102, and related party terminal 103 are connected to each other so that they can communicate with each other via network N. Network N may be constructed using wired lines, wireless lines, or an appropriate combination of these.

In the facility management system 100, the number of user terminals 101 connected to the facility management device 102 via the network N is not limited to one, but may be multiple. Furthermore, the number of related party terminals 103 connected to the facility management device 102 via the network N is not limited to three, but may be at least one. Furthermore, the network connecting the facility management device 102 and the user terminal 101 and the network connecting the facility management device 102 and the related party terminal 103 are not limited to the common network N, but may be different networks.

<Functional Configuration of User Terminal 101>
The user terminal 101 is, for example, a smartphone or tablet terminal on which pre-installed application software is installed. Functionally, as shown in Fig. 2, the user terminal 101 includes an image capturing unit 104, a first position acquiring unit 105, a first timing unit 106, a first display unit 107, a first input unit 108, a first reporting unit 109, and a first receiving unit 110.

The photographing unit 104 photographs the reporting location in accordance with the user's instructions and generates image data including an image of the photographed reporting location.

Here, the "reported location" is the location reported by the user as the location where an abnormality related to the facility is occurring.

In other words, the image data is data obtained by photographing a reporting location related to a facility, and includes images of the reporting location. The reporting location is usually a part of the facility, but may be the entire facility in cases where a general abnormality has occurred within the facility.

The first location acquisition unit 105 acquires the current location of the user terminal 101. To acquire the current location, conventional technologies using some or all of GPS (Global Positioning System), base station location information, RFID (Radio Frequency Identification), wireless LAN (Local Area Network), etc. may be adopted.

The first clock unit 106 measures the current time. The time may include not only hours and minutes or hours, minutes, and seconds, but also the year, month, and day, and the same applies below. The first display unit 107 displays information including text, images, etc. The first input unit 108 accepts input of information, instructions, etc. from the user.

The first reporting unit 109 generates reporting information 111 and transmits the generated reporting information 111 to the facility management device 102 via the network N.

Report information 111 is information used to report reporting locations related to a facility to the facility manager. Report information 111 includes image data, the shooting location, the shooting time, reporter comments, the reporting time, and a user ID (Identifier), as shown in Figure 3, an example of its configuration.

The image data is obtained by photographing a reporting location related to the facility and is obtained from the photographing unit 104.

The shooting position is the location where the reported location was photographed by the photographing unit 104, and corresponds to the current location of the user terminal 101 at the time of photographing. The shooting position is acquired from the first position acquisition unit 105 at the time of photographing.

The shooting time is the time when the reported location was photographed and is obtained from the first timing unit 106 at the time of shooting.

The reporter's comments are comments from the reporter regarding the reported area and are obtained from the first input unit 108, which accepts input from the user.

The report time is the time when the report information 111 is transmitted and is obtained from the first timing unit 106 at the time of transmission.

The user ID is information for identifying the user. The user ID is entered by the user, for example, when logging in to the facility management system 100, and is stored in the first reporting unit 109.

Note that the report information 111 only needs to include image data, and does not necessarily need to include some or all of the shooting location, shooting time, reporter comments, reporting time, and user ID.

The first receiving unit 110 receives information from the facility management device 102 via the network N.

<Functional Configuration of Facility Management Device 102>
The facility management device 102 is a device for managing facilities, and functionally comprises a report acquisition unit 112, a judgment unit 113, a memory unit 114, a response management unit 115, a confirmation management unit 116, a transmission unit 117, and a learning unit 118, as shown in FIG. 4.

The report acquisition unit 112 acquires report information 111 via the network N. The report acquisition unit 112 adds the acquired report information 111 to the report history information 121 (described in detail below).

The judgment unit 113 performs image processing on the image data to determine whether or not a response is required for the reported location. Here, the image data to be processed is the image data included in the report information 111 acquired by the report acquisition unit 112. Furthermore, "response" refers to a response by relevant parties to the reported location, and is work that differs from regular work such as patrols, inspections, and cleaning that are generally performed in facilities.

In detail, the judgment unit 113 judges whether or not an action is necessary using a learning model that has been trained through machine learning. That is, the judgment unit 113 inputs image data into a trained learning model that has undergone machine learning to determine whether or not an action is necessary, and judges whether or not an action is necessary for the reported location.

The input data for the learning model during learning is image data that includes images of part or all of the facility in both states where an action is required and where no action is required. The images included in the input data should preferably include a variety of images that differ in terms of shooting conditions such as the time of shooting, location, and area, as well as the specific states where an action is required and the specific states where no action is required. Then, in machine learning, it is preferable to perform supervised learning, in which the correct answer is whether or not an action is required based on the image data.

Note that image processing to determine whether or not a response is required is not limited to technology using machine learning, and conventional technology may be used as appropriate. For example, image processing technology that does not use machine learning may be applied, such as comparing various pre-prepared images with images contained in the image data using pattern matching.

The memory unit 114 stores various types of information, such as user information 119, related party information 120, report history information 121, response management information 122, and confirmation management information 123. The memory unit 114 is provided in a device that is communicatively connected to the facility management device 102 via the network N, and the facility management device 102 may acquire the information stored in the memory unit 114 via the network N, or may store information in the memory unit 114.

User information 119 is information about the user, and associates the above-mentioned user ID, password, and contact information, as shown in an example of the configuration in Figure 5. User information 119 is set when registering a user as a reporter in the facility management system 100.

The password is the password used by the user to log in to the facility management system 100.

The contact information is a contact point for contacting the user, such as the user's email address or telephone number, and may be assigned by the facility management system 100. The contact information may be used when inquiring about details about the report information 111.

The related party information 120 is information about related parties, and associates the above-mentioned related party ID, password, notification destination, and last access time, as shown in an example of the configuration in Figure 6. The related party information 120 is set when registering related parties in the facility management system 100.

The related party ID is information for identifying the related party. The related party ID may be set as appropriate, but it is recommended to use, for example, an employee ID at a railway company.

The password is the password used by relevant parties to log in to the facility management system 100.

The notification destination is the address of the relevant party terminal 103 used to notify the relevant party, and is assigned, for example, by the facility management system 100. In this embodiment, the notification destination is also information for identifying the relevant party terminal 103. The notification destination may also be the relevant party's email address, which can be viewed on the relevant party terminal 103 described below.

The last access time is the time when the relevant person last accessed the facility management system 100.

The report history information 121 is information indicating the history of the report information 111 acquired by the report acquisition unit 112, and associates a report ID, a reporter ID, image data, a shooting location, a shooting time, a reporter comment, and a reporting time, as shown in an example of the configuration in Figure 7.

The report ID is information for identifying the report information 111. The reporter ID is information for identifying the user who reported the report location, and is set to the user ID included in the report information 111. The image data, shooting location, shooting time, reporter comments, and reporting time are the same as those included in the report information 111.

In other words, when the report acquisition unit 112 acquires report information 111, the report history information 121 is generated and added by adding a report ID to the report information 111 and setting the user ID as the reporter ID.

Response management information 122 is information for managing reporting locations that have been determined by the judgment unit 113 to require response. Response management information 122 includes response-required information 122a, response-in-progress information 122b, and response-completed information 122c, as shown in Figure 8, an example of its configuration.

Response-required information 122a is information regarding reporting locations that require response, i.e., reporting locations that have not yet been addressed, and includes a response management ID, a reporting ID, and reporting location information, as shown in the same figure.

The response management ID is information used to identify the reporting location that the judgment unit 113 has determined requires response.

The report ID is the report ID included in the report history information 121. That is, each piece of information included in the report history information 121 is associated with the action-required information 122a by the report ID. Note that the action-required information 122a may include part or all of the report history information 121 corresponding to the report ID, instead of or in addition to the report ID.

The report location information is information for identifying the report location. In detail, for example, the report location information is information for identifying a location in real space (in this embodiment, a location in a station) that corresponds to a portion of the image included in the image data used in the judgment by the judgment unit 113 where an abnormality has occurred.

In-progress information 122b is information about report locations that are currently being handled, i.e., report locations for which the relevant parties responsible for handling have been decided but the handling has not yet been completed. In in-progress information 122b, as shown in the figure, the responder ID is further associated with each piece of information included in the action-required information 122a.

The responder ID is information used to identify the person in charge of responding to the reported location. The responder ID is set to the relevant person ID of the person in charge of responding to the reported location.

Response completion information 122c is information about the reported location for which response has been completed. As shown in the figure, in response completion information 122c, a response completion flag, responder comments, and evaluation are further associated with each piece of information included in response in progress information 122b.

The response completion flag is information that indicates that the response has been completed. When the response has been completed, the response completion flag may be set to a predetermined number, letter, symbol, etc., such as "1." Alternatively, for example, when the response has not been completed, the response completion flag may not be set to any information, and may be set to a predetermined number, letter, symbol, etc., such as "0."

Responder comments are information that indicates the responder's comments regarding the response to the reported item.

The evaluation is information indicating an evaluation of the judgment made by the judgment unit 113, for example, whether the judgment was appropriate or not. The evaluation included in the response completion information 122c indicates the evaluation made by the responder regarding the judgment that the reported location requires response.

Details about confirmation management information 123 will be provided below.

Referring again to FIG.
The response management unit 115 refers to the response management information 122 and performs processing to manage the response status of the reporting location that the determination unit 113 has determined to require response.

The correspondence management unit 115 performs, for example, the following processing.

(1) When the judgment unit 113 determines that action is necessary, the response management unit 115 adds information regarding the reporting location related to that judgment to the response required information 122a.

In detail, the response management unit 115 generates a response management ID for identifying information about the reporting location to be added to the response-requiring information 122a. For example, the response management unit 115 references the response-requiring information 122a stored in the memory unit 114 and generates a new response management ID in accordance with predetermined rules.

The response management unit 115 also acquires a report ID for the report location that the judgment unit 113 has determined to require response. More specifically, the response management unit 115 acquires a report ID associated in the report history information 121 with the image data used in the judgment by the judgment unit 113.

Furthermore, the response management unit 115 generates reporting location information based on at least one of the shooting location, reporter comments, and image data.

Then, the response management unit 115 adds information associating the generated response management ID, the acquired report ID, and the generated report location information to the response required information 122a as information regarding the report location that the judgment unit 113 has determined requires response.

(2) When the response management unit 115 receives a first response from the relevant party terminal 103 indicating that it will be responsible for responding to the reported location, it adds information associating the relevant party ID with the response-required information 122a of the reported location indicated in the first response as being responsible for response to the response-in-progress information 122b.

In detail, the first response from the related party terminal 103 includes the notification destination. The response management unit 115 identifies the related party ID associated with the notification destination included in the first response from the related party terminal 103 by referring to the related party information 120. The response management unit 115 adds information that associates the identified related party ID as a responder ID to the action-required information 122a of the reporting location that received the first response to the action-in-progress information 122b. At this time, the information about the reporting location that received the first response is deleted from the action-required information 122a.

(3) When the response management unit 115 receives a first completion report from the relevant party terminal 103 indicating that the response to the reported location has been completed, the response management unit 115 adds information that associates specific information with the response in progress information 122b of the reported location for which the response has been completed to the response completion information 122c. The specific information here is the response completion flag, the responder's comments, and the evaluation.

In detail, a response completion flag is generated in response to receiving the first completion report and is added to the in-progress information 122b for the reported location for which response has been completed. The responder comments and evaluation are added to the in-progress information 122b for the reported location for which response has been completed based on the first completion report. At this time, information regarding the reported location for which response has been completed is deleted from the in-progress information 122b.

Confirmation management information 123 is information for managing reporting locations that are subject to confirmation. In this embodiment, all reporting locations that are determined by the judgment unit 113 to not require action are managed by confirmation management information 123 as reporting locations that are subject to confirmation.

The confirmation management information 123 includes confirmation required information 123a, confirmation in progress information 123b, and confirmation completed information 123c, as shown in Figure 9, an example of its configuration.

The confirmation information 123a is information regarding reporting locations that require confirmation, i.e., unconfirmed reporting locations, and includes a confirmation management ID, a reporting ID, and reporting location information, as shown in the same figure.

The confirmation management ID is information used to identify reporting locations that require confirmation, i.e., in this embodiment, reporting locations that have been determined by the judgment unit 113 to not require action.

The report ID is the report ID included in the report history information 121. In other words, each piece of information included in the report history information 121 is associated with the confirmation information 123a by the report ID. Note that the confirmation information 123a may include part or all of the report history information 121 corresponding to the report ID instead of or in addition to the report ID.

The reporting location information is the same as the reporting location information in the response management information 122.

Information under review 123b is information about report areas that are currently being reviewed, i.e., report areas for which the relevant parties responsible for review have been determined but review has not yet been completed. As shown in the figure, in information under review 123b, the reviewer ID is further associated with each piece of information included in information to be reviewed 123a.

The checker ID is information used to identify the person responsible for checking the reported area. The checker ID is set to the relevant person ID of the person responsible for checking the reported area.

The confirmation completion information 123c is information about the reported areas for which confirmation has been completed. As shown in the figure, the confirmation completion information 123c further associates a confirmation completion flag, a comment from the reviewer, and an evaluation with each piece of information included in the confirmation in progress information 123b.

The confirmation completion flag is information that indicates that confirmation has been completed. When confirmation has been completed, the confirmation completion flag may be set to a predetermined number, letter, symbol, etc., such as "1." Alternatively, for example, when confirmation has not been completed, the confirmation completion flag may not be set to any information, and may be set to a predetermined number, letter, symbol, etc., such as "0."

Reviewer comments are information that indicates the reviewer's comments regarding the review of the reported item.

The evaluation is information indicating the evaluation of the judgment made by the judgment unit 113, and indicates, for example, whether the judgment was appropriate. The evaluation included in the confirmation completion information 123c indicates the evaluation made by the checker regarding the judgment that no action is required for the reported location.

Referring again to FIG.
The confirmation management unit 116 refers to the confirmation management information 123 and performs processing to manage the confirmation status of the reported portion for which the determination unit 113 has determined that no action is required.

The confirmation management unit 116 performs, for example, the following processing.

(1) When the judgment unit 113 determines that no action is necessary, the confirmation management unit 116 adds information regarding the reporting location related to that judgment to the confirmation information 123a.

In detail, the confirmation management unit 116 generates a confirmation management ID for identifying information about the reporting location to be added to the confirmation-required information 123a. For example, the confirmation management unit 116 references the confirmation-required information 123a stored in the memory unit 114 and generates a new confirmation management ID in accordance with predetermined rules.

The confirmation management unit 116 also acquires the report ID for the report location for which the judgment unit 113 has determined that no action is required. More specifically, the confirmation management unit 116 acquires the report ID associated in the report history information 121 with the image data used in the judgment by the judgment unit 113.

Furthermore, the confirmation management unit 116, like the response management unit 115, generates reporting location information based on at least one of the shooting location, reporter comments, and image data.

Then, the confirmation management unit 116 adds information associating the generated confirmation management ID, the acquired report ID, and the generated report location information to the confirmation required information 123a as information regarding the report location that the judgment unit 113 has determined does not require confirmation.

(2) When the confirmation management unit 116 receives a second response from the relevant party terminal 103 indicating that it is responsible for confirming the reporting location, it adds information associating the relevant party ID with the confirmation-required information 123a for the reporting location that received the second response to the confirmation-in-progress information 123b.

In detail, the second response from the related party terminal 103 includes the notification destination. The confirmation management unit 116 identifies the related party ID associated with the notification destination included in the second response from the related party terminal 103 by referring to the related party information 120. The confirmation management unit 116 adds information that associates the identified related party ID as a confirmer ID to the confirmation-required information 123a of the reporting location that received the second response to the confirmation-required information 123b. At this time, the information regarding the reporting location that received the second response is deleted from the confirmation-required information 123a.

(3) When the confirmation management unit 116 receives a second completion report from the related party terminal 103 indicating that confirmation of the reported area has been completed, the confirmation management unit 116 adds information that associates specified information with the confirmation in progress information 123b of the reported area for which confirmation has been completed to the confirmation completion information 123c. The specified information here is the confirmation completion flag, the confirmer's comments, and the evaluation.

In detail, a confirmation completion flag is generated in response to receiving the second completion report and is added to the confirmation in progress information 123b for the reported area for which confirmation has been completed. The reviewer comments and evaluation are added to the confirmation in progress information 123b for the reported area for which confirmation has been completed based on the second completion report. At this time, information regarding the reported area for which confirmation has been completed is deleted from the confirmation in progress information 123b.

The transmitting unit 117 generates output information and transmits the generated output information to the related party terminals 103a, 103b, and 103c. The output information includes the judgment result by the judgment unit 113 and reporting location information for identifying the reporting location where the judgment was made.

In this embodiment, the transmitting unit 117 transmits the action required information 122a as output information to the related party terminals 103a, 103b, and 103c. The transmitting unit 117 also transmits the confirmation required information 123a as output information to the related party terminals 103a, 103b, and 103c. Here, the action required information 122a and the confirmation required information 123a are generated based on the result of a determination as to whether or not an action is required, and therefore each is information that includes the result of the determination made by the determination unit 113.

The sending unit 117 also sends reply information to the user terminal 101 that reported the reported location. The reply information includes a thank you for reporting the reported location, the results of the response or confirmation of the reported location, etc.

The learning unit 118 performs machine learning of the learning model used for judgment in the judgment unit 113.

In detail, when the first completion report or the second completion report is obtained from the related party terminal 103, the learning unit 118 obtains the in-progress information 122b or the in-confirmation information 123b for the reporting location for which the response or confirmation has been completed. The learning unit 118 obtains image data of the report history information 121 associated by the report ID of the in-progress information 122b or the in-confirmation information 123b.

The learning unit 118 uses the acquired image data as input data and causes the learning model used by the judgment unit 113 to perform supervised learning, with the evaluation included in the first completion report or the second completion report being the correct answer. This allows a further trained learning model to be obtained, and this learning model is used by the judgment unit 113.

<Functional configuration of related party terminal 103>
The related party terminal 103 is a general term for the related party terminals 103a, 103b, and 103c when no particular distinction is made between them, and this also applies hereinafter.

The involved party terminal 103 is, for example, a smartphone or tablet terminal on which pre-installed application software has been installed. Functionally, as shown in FIG. 10, the involved party terminal 103 includes a second receiving unit 124, a second display unit 125, a second input unit 126, a responsible notification unit 127, and a second reporting unit 128.

The second receiving unit 124 receives information from the facility management device 102 via the network N. The second receiving unit 124 receives, for example, output information from the facility management device 102.

The second display unit 125 displays information including text, images, etc. The second display unit 125 displays, for example, output information received by the second receiving unit 124.

The second input unit 126 accepts input of information, instructions, etc. from the user.

The responsible notification unit 127 transmits the first response or the second response to the facility management device 102 via the network N in accordance with the instructions received by the second input unit 126.

In detail, when an instruction to report that the person in charge will be responsible for responding to a report location included in the response required information 122a is received, the person in charge notification unit 127 transmits a first response regarding the report location to the facility management device 102. When an instruction to report that the person in charge will be responsible for checking a report location included in the confirmation required information 123a is received, the person in charge notification unit 127 transmits a second response regarding the report location to the facility management device 102.

The second reporting unit 128 transmits a first completion report or a second completion report to the facility management device 102 via the network N in accordance with the instructions received by the second input unit 126.

In detail, upon receiving an instruction to report that response has been completed for a reporting location included in the response-requiring information 122a, the second reporting unit 128 transmits a first completion report for the reporting location to the facility management device 102. Upon receiving an instruction to report that confirmation has been completed for a reporting location included in the confirmation-requiring information 123a, the second reporting unit 128 transmits a second completion report for the reporting location to the facility management device 102.

So far, we have explained the functional configuration of the facility management system 100 related to embodiment 1 of the present invention. From here, we will explain the physical configuration of the facility management system 100 related to this embodiment.

This section explains the physical configuration of each of the user terminal 101, facility management device 102, and related party terminal 103 that make up the facility management system 100.

<Physical configuration of user terminal 101 and related party terminal 103>
The user terminal 101 is physically realized, for example, by a smartphone or tablet terminal, and as shown in FIG. 11, is equipped with a bus 1010, a processor 1020, a memory 1030, a storage device 1040, a network interface 1050, a user interface 1060, a camera 1070, a GPS antenna 1080, and a timer 1090.

The bus 1010 is a data transmission path for the processor 1020, memory 1030, storage device 1040, user interface 1050, network interface 1060, camera 1070, GPS antenna 1080, and timer 1090 to send and receive data to and from each other. However, the method of connecting the processor 1020 and other components to each other is not limited to bus connection.

Processor 1020 is a processor realized by a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit).

Memory 1030 is a main storage device realized by RAM (Random Access Memory) or the like.

Storage device 1040 is an auxiliary storage device realized by an HDD (Hard Disk Drive), SSD (Solid State Drive), memory card, or ROM (Read Only Memory). Storage device 1040 stores application software for realizing each functional unit of user terminal 101. When processor 1020 reads a program module included in the application software into memory 1030 and executes it, the functional unit corresponding to that program module is realized.

The user interface 1050 includes a touch panel, keyboard, mouse, etc. as an interface for the user to input information, and an LCD panel, etc. as an interface for presenting information to the user.

The network interface 1060 is an interface for connecting the user terminal 101 to the network N.

Camera 1070 is a device for photographing the reporting location. Camera 1070 generates image data including the photographed image.

The GPS antenna 1080 is an antenna for obtaining the current location of the user terminal 101 using GPS.

Timer 1090 is a device for measuring the current time.

The related party terminal 103 may be physically configured in a manner generally similar to that of the user terminal 101, as shown in parentheses in Figure 11. In other words, the related party terminal 103 may be physically configured such that the description of the physical configuration of the user terminal 101 is replaced with "related party terminal 103."

Note that the related party terminal 103 may not be equipped with the camera 1070 or the timer 1090. Furthermore, the related party terminal 103 according to this embodiment may not be equipped with the GPS antenna 1080.

<Physical Configuration of the Facility Management Device 102>
The facility management device 102 is physically realized, for example, by a general-purpose computer, and as shown in FIG. 12, is equipped with a bus 2010, a processor 2020, a memory 2030, a storage device 2040, a network interface 2050, a user interface 2060, and a timer 2090.

The bus 2010 is a data transmission path for the processor 2020, memory 2030, storage device 2040, user interface 2050, network interface 2060, and timer 2090 to send and receive data to and from each other. However, the method of connecting the processor 2020 and other components to each other is not limited to bus connection.

Processor 2020 is a processor realized by a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit).

Memory 2030 is a main storage device realized by RAM (Random Access Memory) or the like.

The storage device 2040 is an auxiliary storage device realized by a hard disk drive (HDD), a solid state drive (SSD), a memory card, or a read-only memory (ROM). The storage device 2040 stores application software for realizing each functional unit of the facility management device 102. The processor 2020 loads a program module included in the application software into the memory 2030 and executes it, thereby realizing the functional unit corresponding to that program module.

The user interface 2050 includes a keyboard, mouse, etc. as an interface for the user to input information, and an LCD panel, etc. as an interface for presenting information to the user.

The network interface 2060 is an interface for connecting the facility management device 102 to the network N.

Timer 1090 is a device for measuring the current time.

So far, we have explained the physical configuration of the facility management system 100 relating to embodiment 1 of the present invention. From here, we will explain the operation of the facility management system 100 relating to this embodiment.

<Reporting process>
The reporting process is a process in which a user reports a location where an abnormality is suspected as a reporting location using the user terminal 101. The reporting process is started, for example, when the user logs in to the facility management system 100 using the user terminal 101. By logging in, the user ID is stored in the first reporting unit 109.

Please refer to FIG. 13, which shows a flowchart of the reporting process according to this embodiment.
The photographing unit 104 photographs the reporting location in accordance with the user's instruction received by the first input unit 108 (step S101), thereby generating image data including an image of the reporting location.

The first reporting unit 109 acquires the current location as the shooting location from the first location acquisition unit 105 and acquires the current time as the shooting time from the first timing unit 106 (step S102).

The first input unit 108 accepts input of reporter comments from the user as a reporter (step S103).

The first input unit 108 determines whether a reporting instruction has been received from the user as the reporter (step S104). If it determines that a reporting instruction has not been received (step S104; No), the first input unit 108 returns to the processing of step S103. This allows the user to input reporter comments until a reporting instruction is received.

If it is determined that a reporting instruction has been received (step S104; Yes), the first reporting unit 109 obtains the current time from the first timing unit 106 as the reporting time (step S105).

The first reporting unit 109 generates reporting information 111 including image data, shooting location, shooting time, reporter comments, reporting time, and user ID (step S106).

The image data included in the report information 111 is information generated in step S101. The shooting location and shooting time are information obtained in step S102. The reporter comments are information accepted in step S103. The reporting time is information obtained in step S105. The user ID is information held by the first reporting unit 109 at the start of the reporting process.

In addition, a reporting instruction may be accepted without entering a reporter comment, in which case the reporter comment will not be included in the report information 111.

The first reporting unit 109 transmits the reporting information 111 generated in step S106 to the facility management device 102 via the network N (step S107), and terminates the reporting process.

By this reporting process, reporting information 111 regarding the reporting location can be sent to the facility management device 102.

<Facility management processing>
The facility management process is a process for managing facilities based on report information 111 related to the reporting location received by the reporting process, and includes a first facility management process shown in Fig. 14 and a second facility management process shown in Fig. 15. Fig. 14 is a flowchart of the first facility management process according to this embodiment. Fig. 15 is a flowchart of the second facility management process according to this embodiment.

The first facility management process is a process for informing relevant parties of the reporting location regarding the report information 111 obtained from the user terminal 101. The second facility management process is a process for managing the response and confirmation status of the reporting location.

The first facility management process and the second facility management process are started, for example, by launching an application program installed on the facility management device 102, and are executed repeatedly in parallel while the application program is running. Parallel repeated execution is not limited to the first facility management process and the second facility management process being executed in parallel at the same time, but also includes execution in parallel substantially at the same time by repeatedly executing them in sequence, etc.

(First facility management process)
The first facility management process will be described with reference to FIG.
The report acquisition unit 112 acquires the report information 111 from the user terminal 101 via the network N (step S110).

The report acquisition unit 112 generates information that associates the report information 111 acquired in step S110 with a report ID, and adds the generated information to the report history information 121 (step S111). As a result, the report information 111 acquired in step S110 is stored in the memory unit 114 as the report history information 121.

The judgment unit 113 performs image processing on the image data included in the report information 111 acquired in step S110. As a result, the judgment unit 113 determines whether or not an action is required for the reported location related to the report information 111 (step S112).

If it is determined that action is required (step S112; Yes), the response management unit 115 adds information regarding the reported location determined to require action in step S112 to the action required information 122a (step S113).

In detail, the response management unit 115 generates a response management ID and reporting location information, as described above, and obtains a reporting ID. The response management unit 115 then adds information associating the response management ID, reporting location information, and reporting ID to the response required information 122a as information regarding the reporting location that has been determined to require response.

If it is determined that no action is required (step S112; No), the confirmation management unit 116 adds information regarding the reported location that was determined in step S112 to be no action required to the confirmation information 123a (step S114).

In detail, the confirmation management unit 116 generates a confirmation management ID and reporting location information and obtains a reporting ID, as described above. The confirmation management unit 116 then adds information associating the confirmation management ID, reporting location information, and reporting ID to the confirmation information 123a as information regarding the reporting location for which it has been determined that no action is required.

Here, we will explain examples of methods for generating reporting location information in each of the response management unit 115 and the confirmation management unit 116. To generate reporting location information, one of the following methods may be used, or a combination of multiple methods may be used.

(Method 1 for generating report location information)
A first method for generating the report location information is to generate the report location information based on the shooting location included in the report information 111 acquired in step S110. The shooting location used here is information included in the report information 111 together with the image data used for the determination in step S111. In this case, the report location information may be, for example, information indicating the shooting location on a station map, or information indicating the area to which the shooting location belongs. This area may be an area into which the station is divided and may be determined in advance.

(Method 2 for generating report location information)
A second method for generating the report location information is to generate the report location information based on a reporter comment when the reporter comment is included in the report information 111. In this case, the report location information includes, for example, the reporter comment.

(Method 3 for generating report location information)
A third method of generating reporting location information is to generate reporting location information based on a reporter comment when the reporter comment is included in the reporting information 111 and the reporter comment includes an indication of the reporting location, such as a station name.

In detail, after information indicating the reporting location is extracted from the reporter's comments, the reporting location information is generated based on the extracted information. In this case, the reporting location information includes, for example, information extracted from the reporter's comments.

To extract information indicating the reporting location, it is preferable to use a learning model trained by machine learning. That is, the response management unit 115 or the confirmation management unit 116 extracts information indicating the reporting location from the reporter comment by inputting the reporter comment into a trained learning model that has undergone machine learning to extract information indicating the reporting location from the reporter comment.

The input data to the learning model during learning is multiple reporter comments. In machine learning, it is advisable to perform supervised learning, where the correct answer is determined when information indicating the reporting location is extracted from the reporter comments.

(Method 4 for generating report location information)
A fourth method for generating the report location information is to generate the report location information by estimating the report location based on the image data used in the determination in step S111. In this case, the report location information may be, for example, information indicating the estimated report location on a map of the station, or information indicating the area to which the estimated report location belongs. This area may be an area obtained by dividing the station and may be determined in advance.

To estimate the reporting location, it is preferable to use a learning model that has been trained through machine learning. In other words, the response management unit 115 outputs information indicating the reporting location by inputting the image data into a trained learning model that has undergone machine learning to estimate the reporting location from the image data.

The input data for the learning model during learning is image data. The image data used as input data should preferably include a variety of images that differ in terms of shooting conditions such as the time of shooting, the location of shooting, and the area of shooting, as well as specific states that require action and specific states that do not require action. Then, in machine learning, it is preferable to perform supervised learning, in which information indicating the reporting location corresponding to the image data is used as the correct answer.

Referring again to FIG.
The transmitting unit 117 transmits the action required information 122a and the confirmation required information 123a stored in the storage unit 114 to each of the related party terminals 103a, 103b, and 103c (step S115), and the first facility management process ends.

By executing the first facility management process, relevant parties can be notified of the reporting location regarding the reporting information 111 obtained from the user terminal 101.

(Second facility management process)
The second facility management process will be described with reference to FIG.
The action management unit 115 determines whether or not a first response has been received from the concerned person terminal 103 for the reporting location included in the action required information 122a transmitted in step S115 (step S116).

If a first response is obtained (Step S116; Yes), the response management unit 115 obtains from the memory unit 114 and deletes the action-required information 122a for the reporting location indicated in the first response as being responsible for response. The response management unit 115 generates information that associates the relevant person ID as the responder ID with the obtained action-required information 122a, and adds the generated information to the action-in-progress information 122b (Step S117).

The response management unit 115 determines whether or not it has received a first completion report from the relevant party terminal 103 for the reporting location indicated by the first response as being responsible for the response (step S118).

If the first completion report has not been obtained (step S118; No), the response management unit 115 waits until the first completion report is obtained by repeating the processing of step S118.

When the first completion report is obtained (Step S118; Yes), the response management unit 115 obtains from the storage unit 114 and deletes the in-progress information 122b for the reported location for which the first completion report indicates that the response has been completed. The response management unit 115 adds information associating the in-progress information 122b with a response completion flag, the responder's comments, and the evaluation to the response completion information 122c (Step S119).

If the first response has not been received (step S116; No), the confirmation management unit 116 determines whether a second response has been received from the relevant party terminal 103 regarding the reporting location included in the confirmation information 123a sent in step S115 (step S120).

If a second response is obtained (Step S120; Yes), the confirmation management unit 116 obtains from the memory unit 114 and deletes the confirmation-required information 123a for the report location indicated in the second response as being responsible for confirmation. The confirmation management unit 116 generates information that associates the relevant person ID as the confirmer ID with the obtained confirmation-required information 123a, and adds the generated information to the in-progress information 122b (Step S121).

The confirmation management unit 116 determines whether a second completion report has been received from the relevant party terminal 103 for the reporting location indicated by the second response as being responsible for confirmation (step S122).

If the second completion report has not been received (step S122; No), the confirmation management unit 116 waits until the second completion report is received by repeating the processing of step S122.

If a second completion report is received (Step S122; Yes), the confirmation management unit 116 retrieves from the storage unit 114 and deletes the confirmation in progress information 123b for the reported section for which the second completion report indicates that confirmation has been completed. The confirmation management unit 116 adds information associating the retrieved confirmation in progress information 123b with a confirmation completion flag, the reviewer's comments, and an evaluation to the confirmation completion information 123c (Step S123).

The sending unit 117 sends the reply information to the user terminal 101 that reported the report location (step S124). This allows the user to view the reply information using the user terminal 101. By receiving a thank you for reporting the report location, it is possible to encourage users to report.

The learning unit 118 refers to the evaluation included in the first completion report obtained in step S118 or the second completion report obtained in step S122. The learning unit 118 then uses the referenced evaluation to perform machine learning of the learning model used for judgment by the judgment unit 113 (step S125), and terminates the second facility management process.

This allows a further trained learning model to be obtained. This learning model is used by the judgment unit 113, thereby improving the accuracy of judgments made by the judgment unit 113. This makes it possible to manage facilities appropriately.

If the second response has not been received (step S120; No), the confirmation management unit 116 determines whether a waiting time has elapsed since the start of the second facility management process (step S126). The waiting time is a predetermined length of time.

If the waiting time has not elapsed (step S126; No), step S116 is performed again. If the waiting time has elapsed (step S126; No), the confirmation management unit 116 terminates the second facility management process.

By executing this second facility management process, the response and confirmation status of the reporting location can be managed.

<Processing for those involved>
The related party processing is processing in which a related party uses the related party terminal 103 to report to the facility management device 102 that the related party has taken charge of responding to or checking a reported location or that the related party has completed the response or check. The related party processing is started, for example, when the related party starts an application program on the related party terminal 103.

In addition, the related party processing is executed in the background while the related party terminal 103 is running, even when the application program is not running. This allows the second receiving unit 124 to receive the response-required information 122a and confirmation-required information 123a sent from the facility management device 102 in step S115 at any time, not just while the application program is running.

The second receiving unit 124 may receive the action-required information 122a and the confirmation-required information 123a only while the application program is running, such as receiving the action-required information 122a and the confirmation-required information 123a immediately after the application program is launched. The second receiving unit 124 may also receive the action-required information 122a and the confirmation-required information 123a when instructions are received from a related party.

Please refer to FIG. 16, which shows a flowchart of the related party process according to this embodiment.
The second display unit 125 displays the action-required information 122a and the confirmation-required information 123a received by the second receiving unit 124 (step S131). This allows the relevant person to check the action-required information 122a and the confirmation-required information 123a at any time by starting the application software on the relevant person terminal 103.

Here, the information requiring action 122a and the information requiring confirmation 123a may be displayed, for example, in separate areas with titles, so that it is clear whether the reporting area requires action or confirmation.

Furthermore, if one or both of the information requiring response 122a and the information requiring confirmation 123a contain multiple reporting locations, it is preferable to display the multiple reporting locations in a list format so that they can be viewed in a list or by scrolling.

Furthermore, the related party information 120 includes the last access time. As described above, the last access time is the time when the related party last accessed the facility management system 100. For example, when the related party terminal 103 launches an application program, it communicates with the facility management device 102, and the current time at that time is set as the last access time.

The transmission unit 117 may, for example, refer to the last access time from the relevant person's terminal 103 at a predetermined time. Then, if the relevant person has not accessed the facility management system 100 for a period longer than a predetermined period, the transmission unit 117 may send a notification to the relevant person's terminal 103 to urge the relevant person to access the facility management system 100. This can prompt the relevant person to refer to the response required information 122a and the confirmation required information 123a, allowing for prompt response and confirmation of the reporting location. This makes it possible to properly manage the facility.

The second input unit 126 determines whether or not an instruction for a first response has been received regarding the reporting location related to the displayed response-requiring information 122a (step S132).

If the instruction for the first response is accepted (step S132; Yes), the responsible notification unit 127 sends the first response for the reporting location instructed by the relevant person (step S133).

As a result, the person who issued the first response instruction is determined to be the person to respond to the reported location. The responder will refer to the reporting location information in the response required information 122a for the reported location and head to the reported location to respond.

For example, the relevant person can be near the reporting location related to the response-required information 122a and issue a first response instruction to the second input unit 126 when they are able to respond to the reporting location. This reduces the burden on the relevant person to respond compared to conventional methods. Furthermore, if there are multiple relevant person terminals 103, the person who issues the first first response instruction among the multiple relevant people who own each terminal can respond, allowing the reporting location to be responded to quickly. This makes it possible to manage the facility appropriately.

Furthermore, when the first response is acquired by the facility management device 102, the response-required information 122a of the reporting location related to that first response is further associated with the responder ID and moved to the in-progress information 122b, as described above. As a result, the relevant person identified by the responder ID is managed as the responder. Furthermore, the reporting location is managed by the facility management device 102 as a reporting location currently being handled. In this way, the response status of the reporting location can be managed.

Note that the action required information 122a for a reporting location for which a responder has been determined by the first response is deleted from the memory unit 114. Accordingly, the reporting location may also be deleted from the action required information 122a displayed on the relevant person terminal 103, for example, by sending the action required information 122a to the relevant person terminal 103. This reduces the possibility that multiple responders will be determined for a single reporting location. This makes it possible to properly manage the facility.

Referring again to FIG.
The second input unit 126 accepts input of the operator's comments and evaluation (step S134).

The second input unit 126 determines whether or not an instruction to report the first completion has been received from the responder (step S135). If an instruction to report the first completion has not been received (step S135; No), the second input unit 126 returns to the processing of step S118. This allows the responder to input responder comments until an instruction to report the first completion has been received.

If an instruction to issue a first completion report is accepted (step S135; Yes), the second reporting unit 128 generates a first completion report including the responder comments and evaluation accepted in step S134 (step S136).

In addition, the instruction for the first completion report may be accepted without entering a responder comment, in which case the responder comment will not be included in the first completion report.

The second reporting unit 128 transmits the first completion report generated in step S135 to the facility management device 102 via the network N (step S137).

When the first completion report is acquired by the facility management device 102, the in-progress information 122b of the reporting location related to the first completion report is moved to response completion information 122c, with the response completion flag, responder comments, and evaluation further associated with it, as described above. As a result, the reporting location is managed by the facility management device 102 as a reporting location for which response has been completed. In this way, the response status of the reporting location can be managed.

The first completion report may also include the current time when the instruction was received in step S135. This allows the completion time of the response to be managed.

If a first response instruction has not been accepted (step S132; No), the second input unit 126 determines whether a second response instruction has been accepted for the reporting location related to the displayed confirmation information 123a (step S138).

If the instruction for the second response is accepted (step S138; Yes), the responsible notification unit 127 sends a second response for the reporting location instructed by the relevant person (step S139).

As a result, the person who issued the instruction for the second response is determined to be the person to check the reported location. The checker will refer to the report location information in the report location confirmation information 123a and head to the reported location to deal with the situation.

For example, the relevant person can issue a second response instruction to the second input unit 126 when they are near the reporting location related to the confirmation information 123a and are able to confirm the reporting location. This reduces the burden on the relevant person for making the confirmation compared to conventional methods. Furthermore, if there are multiple relevant person terminals 103, the person who issues the second response instruction first among the multiple relevant people who own each terminal can make the confirmation, allowing the reporting location to be confirmed quickly. This makes it possible to manage the facility appropriately.

Furthermore, when a second response is obtained by the facility management device 102, the confirmation information 123a for the reporting location related to the second response is further associated with the confirmer ID and moved to confirmation-in-progress information 123b, as described above. As a result, the relevant person identified by the confirmer ID is managed as the confirmer. Furthermore, the reporting location is managed by the facility management device 102 as a reporting location under confirmation. In this way, the response status of the reporting location can be managed.

Note that the confirmation-required information 123a for the reporting location for which a checker has been determined by the second response is deleted from the memory unit 114. Accordingly, the reporting location may also be deleted from the confirmation-required information 123a displayed on the relevant person terminal 103, for example, by sending the response-required information 122a to the relevant person terminal 103. This reduces the possibility that multiple checkers will be determined for a single reporting location. This makes it possible to properly manage the facility.

The second input unit 126 accepts input of reviewer comments and ratings (step S140).

The second input unit 126 determines whether or not an instruction to report the second completion has been received from the reviewer (step S141). If an instruction to report the second completion has not been received (step S141; No), the second input unit 126 returns to the processing of step S140. This allows the reviewer to input responder comments until an instruction to report the second completion is received.

If an instruction to send a second completion report is accepted (step S141; Yes), the second reporting unit 128 generates a second completion report including the reviewer comments and evaluation accepted in step S140 (step S142).

In addition, the instruction for the second completion report may be accepted without entering a reviewer comment, in which case the reviewer comment will not be included in the second completion report.

The second reporting unit 128 transmits the second completion report generated in step S142 to the facility management device 102 via the network N (step S143).

When the second completion report is acquired by the facility management device 102, the in-progress information 122b of the reported location related to the second completion report is moved to confirmation completion information 123c, with the confirmation completion flag, the reviewer's comments, and the evaluation further associated with it, as described above. As a result, the reported location is managed by the facility management device 102 as a reported location whose confirmation has been completed. In this way, the response status of the reported location can be managed.

After processing step S137 or step S143, or if a second response instruction has not been received (step S138; No), the second input unit 126 determines whether an end instruction has been received (step S144).

The termination instruction is an instruction to terminate the application software currently running on the relevant party terminal 103.

If an end instruction has not been received (step S142; No), processing of step S131 is executed again.

If an end instruction is received (step S142; Yes), the second input unit 126 ends the related party processing. As described above, even if an end instruction is received, the application software continues to run in the background on the related party terminal 103.

By executing this type of stakeholder processing, stakeholders can quickly become aware of any reporting areas that can be addressed or confirmed, and can respond or confirm with minimal burden.

So far, we have explained the operation of the facility management system 100 in this embodiment.

According to this embodiment, the facility management device 102 determines whether or not action is required for the reported location based on image data from the user terminal 101, and transmits output information including the determination result and the reported location information to the relevant party terminals 103a, 103b, and 103c.

This allows relevant parties to be notified of report locations, distinguishing whether or not a response is required. Report locations that require a response are typically considered to have a high priority, while report locations that do not require a response are considered to have a low priority. Therefore, relevant parties can easily recognize the priority of report locations depending on whether or not a response is required.

In addition, the reporting location information allows relevant parties to easily find the reporting location.

Not only that, but the report location information makes it easy to know whether the report location is close to the current location. This allows someone near the report location to respond or check. This reduces the burden on the people involved in responding or checking, compared to the conventional system where people had to respond or check regardless of whether they were close to the report location or not.

This makes it possible to properly manage the facility.

According to this embodiment, when the judgment unit 113 judges that an action is necessary, reporting location information for identifying the reporting location for which the action is judged to be necessary is added to the action required information 122a. In addition, the action required information 122a is transmitted to the relevant party terminal.

This allows relevant parties to quickly learn which reporting areas require action, allowing for swift action to be taken. This in turn enables proper management of facilities.

(Variation 1: Variation regarding reported parts determined not to require action)
In the first embodiment, an example has been described in which all of the reporting locations determined by the determining unit 113 to not require a response are managed by the confirmation management information 123. However, among the reporting locations determined to not require a response, only the reporting locations that require confirmation may be managed by the confirmation management information 123.

The facility management system according to Variation 1 includes a facility management device 202 in place of the facility management device 102 according to Embodiment 1. Except for this, the facility management system according to Variation 1 may be configured similarly to the facility management system 100 according to Embodiment 1.

Functionally, as shown in Figure 17, the facility management device 202 has a judgment unit 213 and a confirmation management unit 216 that replace the judgment unit 113 and the confirmation management unit 116 of embodiment 1. Except for these points, the facility management device 202 may be configured in the same way as the facility management device 102 of embodiment 1.

If the determination unit 213 determines that no action is necessary, it further determines whether the reported location needs to be checked. Except for this, the determination unit 213 may be configured similarly to the determination unit 113 in embodiment 1.

The determination of whether or not confirmation of the reported area is necessary can be made by performing image processing on the image data, similar to the determination of whether or not action is required regarding the reported area.

The image processing may be image processing using a learning model that has been trained through machine learning, or it may be image processing that does not use machine learning.

When using a learning model, the judgment unit 213 determines whether confirmation is necessary for the reported area by inputting image data into a trained learning model that has undergone machine learning to determine whether confirmation is necessary.

The input data for the learning model during learning is image data including images of part or all of the facility in both states where confirmation is required and where confirmation is not required. The images included in the input data should preferably include a variety of images that differ in terms of shooting conditions such as the time of shooting, location, and area, as well as the specific states where confirmation is required and the specific states where confirmation is not required. Then, in machine learning, it is preferable to perform supervised learning, in which the correct answer is whether or not confirmation is required based on the image data.

When the judgment unit 213 judges that confirmation of a reporting location is necessary, the confirmation management unit 216 adds reporting location information for identifying the reporting location judged to require confirmation to the confirmation required information 123a. Except for this point, the confirmation management unit 216 may be configured in the same manner as the confirmation management unit 116 according to embodiment 1.

The facility management system of variant example 1 may be physically configured in the same manner as the facility management system 100 of embodiment 1.

The operation of the facility management system for variant 1 may be the same as that of embodiment 1, except for the first facility management process. A flowchart of the first facility management process for this variant is shown in Figure 18.

In the first facility management process of this modified example, as shown in the same figure, if the judgment unit 213 determines that no action is necessary (step S112; No), it further determines whether confirmation of the reported location is necessary (step S245).

If it is determined that confirmation is necessary (step S245; Yes), the confirmation management unit 216 adds information regarding the reported location that was determined to require confirmation in step S245 to the confirmation information 123a (step S114).

If it is determined that confirmation is not necessary (step S245; No), the judgment unit 213 terminates the first facility management process.

Apart from these points, the first facility management process for this variant may be the same as the first facility management process for embodiment 1.

Generally, reported areas that are deemed not to require action may include, for example, dirt that is removed during regular cleaning work, or objects that have been temporarily placed there for construction work. While these are abnormal in the sense that they are different from the normal state, the degree of abnormality is extremely minor, or the cause of the abnormality is clear. In such cases, it is considered extremely unlikely that relevant parties will need to check the reported areas.

Furthermore, even if an abnormality occurs in a reported location that is deemed not to require any action, if the possibility that the abnormality will cause a serious incident in the future is extremely low, it is considered unlikely that relevant parties will need to check the reported location.

In this way, it is possible to determine whether or not the reported location needs to be checked based on one or more of the following: the severity of the abnormality, the cause of the abnormality, and the likelihood that the abnormality will cause a serious incident in the future. This makes it possible to prevent future dangers from occurring while eliminating checks that are less necessary. This makes it possible to properly manage facilities.

(Variation 2: Variation regarding reporting locations for monitoring)
In the first embodiment, an example has been described in which the action-required information 122a relating to a reporting location for which a responder has been determined is deleted from the storage unit 114. As a result, the reporting location relating to the action-required information 122a is confirmed only once.

However, reporting areas that require confirmation may require continuous confirmation (i.e., monitoring). In this variant, we will explain an example in which reporting areas that are determined to require confirmation can be monitored in addition to being checked once.

The facility management system of embodiment 1 includes a facility management device 302 that replaces the facility management device 102 of embodiment 1. Except for this, the facility management system of variant 2 may be configured in the same manner as the facility management system 100 of embodiment 1.

As shown in FIG. 19, the facility management device 302 includes a judgment unit 313, a memory unit 314, and a confirmation management unit 316, which replace the judgment unit 113, the memory unit 114, and the confirmation management unit 116 of embodiment 1. Except for these points, the facility management device 302 may be configured in the same way as the facility management device 102 of embodiment 1.

Similar to the judgment unit 213 according to the first modification, when it is determined that no action is required, the judgment unit 313 further determines whether or not the reported location needs to be checked. When it is determined that checking is required, the judgment unit 313 further determines whether or not the reported location that needs to be checked needs to be monitored. Except for these points, the judgment unit 313 may be configured similarly to the judgment unit 113 according to the first embodiment.

The determination of whether or not monitoring of the reported location is necessary can be made by performing image processing on the image data, similar to the determination of whether or not response is required for the reported location.

The image processing may be image processing using a learning model that has been trained through machine learning, or it may be image processing that does not use machine learning.

When using a learning model, the judgment unit 313 determines whether monitoring is necessary for the reported location by inputting image data into a trained learning model that has undergone machine learning to determine whether monitoring is necessary.

The input data for the learning model during learning is image data including images of part or all of the facility in each state, where monitoring is required and where monitoring is not required. The images included in the input data should preferably include a variety of images that differ in terms of shooting conditions such as the time of shooting, location, and area, as well as the specific states in which monitoring is required and the specific states in which monitoring is not required. Then, in machine learning, it is preferable to perform supervised learning, in which the correct answer is whether monitoring is required or not based on the image data.

The memory unit 314 stores confirmation management information 323 in place of the confirmation management information 123 in embodiment 1. Except for this, the memory unit 314 may be configured similarly to the memory unit 114 in embodiment 1.

The confirmation management information 323 includes confirmation required information 323a, confirmation in progress information 323b, and confirmation completed information 323c, as shown in Figure 20, an example of its configuration.

The information to be confirmed 323a, the information being confirmed 323b, and the confirmation completed information 323c are information in which a continuation flag is further associated with the information to be confirmed 123a, the information being confirmed 123b, and the confirmation completed information 123c in embodiment 1, respectively.

The continuation flag is information that indicates that monitoring is required. If monitoring is required, the continuation flag may be set to a predetermined number, letter, symbol, etc., such as "1." Alternatively, if monitoring is not required, i.e., if one confirmation is sufficient, the confirmation completion flag may not have any information set, and may instead be set to a predetermined number, letter, symbol, etc., such as "0."

In addition, when monitoring is no longer necessary, the continuation flag may be changed to the same content as when monitoring is no longer necessary, for example, in response to input from an administrator using the facility management device 302.

Similar to the confirmation management unit 216 in variant example 2, when the judgment unit 313 judges that confirmation of a reporting location is necessary, the confirmation management unit 316 adds reporting location information for identifying the reporting location judged to require confirmation to the confirmation required information 323a.

When it is determined that monitoring is necessary, the confirmation management unit 316 in this modified example adds information in which a continuation flag in which information indicating that monitoring is necessary is set to the report location information to the confirmation required information 323a. Furthermore, when it is determined that monitoring is not necessary, the confirmation management unit 316 adds information in which a continuation flag in which information indicating that monitoring is not necessary is set to the confirmation required information 323a.

The facility management system of variant example 2 may be physically configured in the same manner as the facility management system 100 of embodiment 1.

The operation of the facility management system relating to variant example 2 may be similar to the operation of the facility management system 100 relating to embodiment 1, except for the first facility management process and the second facility management process.

The flowchart of the first facility management process for this modified example is shown in Figure 21.

In the first facility management process for this modified example, as shown in the same figure, if the judgment unit 313 determines that no action is necessary (step S112; No), it further performs processing of step S245, which is the same as modified example 1.

If it is determined that confirmation is necessary (step S245; Yes), the judgment unit 313 further determines whether monitoring of the reported location is necessary (step S346).

If it is determined that monitoring is not required (step S346; No), the confirmation management unit 316 performs the same processing as in embodiment 1, step S114. Here, information associating a continuation flag, which does not have information indicating that monitoring is required, with the report location information is added to the confirmation information 323a.

If it is determined that monitoring is necessary (step S346; Yes), the confirmation management unit 316 adds information associating a continuation flag, which has been set to indicate that monitoring is necessary, with the reporting location information to the confirmation information 323a (step S347).

In step S115, information indicating that monitoring is required is set to the continuation flag in the confirmation information 323a, and the information may be sent at a predetermined time, for example, periodically.

Apart from these points, the first facility management process for this variant may be the same as the first facility management process for embodiment 1.

Next, Figure 22 shows a flowchart of the second facility management processing for this modified example.

In the second facility management process according to this modification, as shown in the figure, step S321 is performed instead of step S121. Except for this point, the second facility management process according to this modification may be the same as the first facility management process according to embodiment 1.

In step S321, the confirmation management unit 316 processes the confirmation information 323a that includes a continuation flag that does not have information indicating that monitoring is required in the same manner as step S121 in embodiment 1.

In other words, the confirmation-required information 323a for the reporting location determined by the confirmer is deleted from the memory unit 314, and information further associating the confirmer ID with the confirmation-required information 323a is added to the information currently being handled 322b.

In response to this, in step S321, the confirmation management unit 316 does not delete from the memory unit 314 the confirmation-required information 323a that includes a continuation flag set with information indicating that monitoring is required. In other words, the confirmation-required information 323a for the reporting location determined by the confirmer is not deleted from the memory unit 114, and information whose confirmer ID is further associated with the confirmation-required information 323a is added to the confirmation-in-progress information 323b.

As a result, the confirmation information 323a for the reporting location that requires monitoring is stored in the memory unit 314 even after confirmation has been performed. Therefore, the confirmation information 323a for the reporting location can be continuously transmitted to the relevant party terminal 103.

According to this variant, if a reporting location requires confirmation, it can be monitored, not just checked once. This makes it possible to properly manage the facility.

(Variation 3: Variation for determining the number of people required to respond to a reporting location that requires response)
The determination unit 113 may perform image processing on the image data to determine not only whether or not a response is required, but also the number of people required to respond if a response is required. This increases the likelihood that the required number of responders will be determined for each reporting location. This makes it possible to appropriately manage the facility.

In this case, after the number of responders determined by the judgment unit 113 has been decided, the action required information 122a relating to the reporting location may be deleted from the memory unit 114. Furthermore, the action required information 122a may be sent to the relevant person's terminal 103, and the action required information 122a from which the reporting location has been deleted may be displayed on the relevant person's terminal 103. This reduces the possibility that more responders than necessary will be decided for one reporting location. Therefore, it becomes possible to manage the facility appropriately.

<<Second Embodiment>>
In the first embodiment, an example is described in which the determination unit 113 determines only whether a response is necessary. In the second embodiment, an example is described in which, when it is determined that a response is necessary, the determination unit 113 further determines whether the response needs to be taken urgently. Then, an example is described in which, when it is determined that an urgent response is necessary, the determination unit 113 further identifies attributes (e.g., expertise) required of the person involved in taking action on the reported location.

The attributes required of the relevant person to respond to the reported location are not limited to reported locations that require urgent response, but may be specified for all reported locations that require response. In this case, when the judgment unit 113 determines that a response is necessary, it may further specify the attributes (e.g., expertise) required of the relevant person to respond to the reported location.

As shown in Figure 23, the facility management system 400 according to the second embodiment includes a facility management device 402 that replaces the facility management device 102 according to the first embodiment and the related party terminals 103a, 103b, and 103c, and related party terminals 403a, 403b, and 403c. Except for these points, the facility management system 400 may be configured in the same way as the facility management system 100 according to the first embodiment.

<Functional configuration of facility management device 402>
24 , facility management device 402 functionally includes a determination unit 413, a storage unit 414, a correspondence management unit 415, and a transmission unit 417, which replace determination unit 113, storage unit 114, correspondence management unit 115, and transmission unit 117 according to Embodiment 1. Except for these points, facility management device 402 may be configured similarly to facility management device 102 according to Embodiment 1.

If the judgment unit 413 determines that an action is required for the reported location, it further performs image processing on the image data to determine whether or not emergency action is required for the reported location.

If the judgment unit 413 determines that urgent action is required for the reported location, it further performs image processing on the image data to identify the attributes required of the relevant parties in order to take action for the reported location.

The image processing may be image processing using a learning model that has been trained through machine learning, or it may be image processing that does not use machine learning.

When using a learning model, the judgment unit 413 determines whether emergency response is required for the reported location by inputting image data into a trained learning model that has undergone machine learning to determine whether emergency response is required.

The input data for the learning model during training is image data including images of part or all of a facility in each state: a state requiring emergency response, and a state not requiring emergency response. The images included in the input data should preferably include a variety of images that differ in terms of shooting conditions such as the time of shooting, location, and area, as well as specific states requiring emergency response and specific states not requiring emergency response. Then, in machine learning, it is preferable to perform supervised learning, in which the correct answer is whether or not emergency response is required based on the image data.

In addition, when using a learning model, the judgment unit 413 identifies attributes by inputting image data into a trained learning model that has undergone machine learning to identify attributes.

The input data for the learning model during learning is image data including images of part or all of the facility in various states. The images included in the input data should preferably include a variety of images that differ in terms of shooting conditions such as the time of shooting, the location of shooting, and the area of shooting, as well as specific states in which various attributes are required and specific states in which attributes are not required. Then, in machine learning, supervised learning should be performed to determine whether attributes required for correspondence are required for correspondence depending on the image data, and if so, the content of those attributes should be used as the correct answer.

Except for these points, the judgment unit 413 may be configured in the same manner as the judgment unit 113 in embodiment 1.

The memory unit 414 stores related party information 420 and correspondence management information 422, which replace the related party information 120 and correspondence management information 122 of embodiment 1. Except for these points, the memory unit 414 may be configured similarly to the memory unit 114 of embodiment 1.

The related party information 420 is information whose attributes are further associated with the information included in the related party information 120 according to embodiment 1, as shown in Figure 25, an example of the configuration of which is described below. The attributes of the related party information 420 are set in advance by, for example, the related party.

Attributes are information that indicates the attributes of related parties and are set in advance. Attributes may be defined as appropriate, such as expertise, gender, age group, etc. In this embodiment, we will explain the case where the attribute is expertise. Examples of expertise include expertise in electrical engineering, expertise in various types of equipment such as automatic ticket gates and ticket vending machines, etc.

The response management information 422 includes response-required information 422a, response-in-progress information 422b, and response-completed information 422c, as shown in Figure 25, an example of its configuration.

The action-requiring information 422a, the action-in-progress information 422b, and the action-completed information 422c are information in which an urgency flag and attributes are further associated with the action-requiring information 122a, the action-in-progress information 122b, and the action-completed information 122c in embodiment 1, respectively.

The urgency flag is information that indicates that an emergency response is required. If an emergency response is required, the urgency flag may be set to a predetermined number, letter, symbol, etc., such as "1." Alternatively, if an emergency response is not required, i.e., if a normal response is sufficient, no information may be set to the urgency flag, and a predetermined number, letter, symbol, etc., such as "0" may be set.

The attributes are information indicating the content of the attributes required to respond to the reporting location, i.e., the attributes identified by the judgment unit 413.

Similar to the response management unit 115 in embodiment 1, when the judgment unit 413 determines that response is necessary, the response management unit 415 adds information regarding the reporting location related to that judgment to the response required information 422a.

In detail, the correspondence management unit 415 generates a correspondence management ID, obtains a report ID, and generates report location information, as in embodiment 1.

When it is determined that emergency response is required, the response management unit 415 in this embodiment adds information associating an urgency flag, in which information indicating that emergency response is required is set, with the reporting location information to the response required information 422a.

In addition, if the response management unit 415 determines that emergency response is not required, it adds information associating an urgency flag, in which information indicating that emergency response is not required, with the reporting location information to the response required information 422a.

Furthermore, when attributes are identified, the response management unit 415 adds information that further associates the attributes with the reporting location information to the response required information 422a.

In addition, if an attribute is not identified, no information may be set for the attribute, or predetermined information indicating that the attribute was not identified may be set.

When the judgment unit 413 judges that an emergency response is required, the transmission unit 417 identifies the involved party terminals 403a, 403b, and 403c based on the location information of the involved party terminals 403a, 403b, and 403c. Here, the involved party terminals 403a, 403b, and 403c that are in a predetermined positional relationship with the reporting location where the emergency response is required are identified.

The predetermined locational relationship may be, for example, being closest to the reporting location. Note that the predetermined locational relationship may be determined as appropriate, such as being within a predetermined distance, and there may be multiple related party terminals 403a, 403b, and 403c identified by the transmission unit 417.

In addition, when attributes are identified by the judgment unit 413, the transmission unit 417 identifies, based on the related party information 420, related party terminals 403a, 403b, and 403c owned by related parties that meet the attributes required of related parties to respond to the reporting location.

Then, the transmitting unit 417 transmits output information similar to that in embodiment 1 to the identified related party terminals 403a, 403b, and 403c.

Except for these points, the transmitting unit 417 may be configured in the same manner as the transmitting unit 117 in embodiment 1.

<Functional configuration of related party terminal 403>
The related party terminal 403 is a general term for the related party terminals 403a, 403b, and 403c when no particular distinction is made between them, and this also applies hereinafter.

Functionally, the related party terminal 403 further includes a second location acquisition unit 429, as shown in Figure 27. Except for this, the related party terminal 403 may be configured in the same manner as the related party terminal 103 in embodiment 1.

The second location acquisition unit 429 acquires the current location of the related party terminal 403. The technology used to acquire the current location may be the same as that described above with respect to the first location acquisition unit 105.

So far, we have explained the functional configuration of the facility management system 400 relating to embodiment 2 of the present invention. The facility management system 400 relating to this embodiment may be physically configured in the same way as the facility management system 100 relating to embodiment 1. From here, we will explain the operation of the facility management system 400 relating to this embodiment.

The operation of the facility management system 400 in this embodiment may be similar to the operation of the facility management system 100 in embodiment 1, except for the first facility management process.

The flowchart of the first facility management process for this embodiment is shown in Figure 28.

In the first facility management process according to this embodiment, as shown in the figure, steps S450 to S458 are performed in addition to the first facility management process according to embodiment 1. The first facility management process according to this embodiment may be similar to the first facility management process according to embodiment 1, except for steps S450 to S458.

If it is determined that an action is required (step S112; Yes), the judgment unit 413 further determines whether emergency action is required for the reported location (step S450). If it is determined that emergency action is required (step S450; Yes), the judgment unit 413 further determines whether attributes are required to take action for the reported location (step S451).

If it is determined that the attribute is not required (step S451; No), the response management unit 415 adds information associating an urgency flag, which is set with information indicating that urgent response is required, with the reporting location information to the response required information 422a (step S452).

The transmission unit 417 acquires the current location from each of the related party terminals 403. In particular, the transmission unit 417 inquires of each of the related party terminals 403 about their current location via the network N. In response, the second location acquisition unit 429 acquires the current location, and the acquired current location is acquired by the transmission unit 417 via the network N.

Then, the transmission unit 417 identifies the related party terminal 403 that is closest to the reporting location identified by the reporting location information based on the current location of each related party terminal 403 (step S453).

The transmission unit 417 transmits the confirmation information 123a to the related party terminal 403 identified in step S453 (step S454), and terminates the first facility management process. The confirmation information 123a transmitted here is the confirmation information 123a for the reporting location determined in step S451, i.e., the reporting location that requires emergency response but does not require expertise.

Note that the reporting location related to the confirmation information 123a transmitted in step S454 requires urgent response. Therefore, if a first response is not obtained for longer than a predetermined time, the transmitting unit 117 may execute the processing of steps S453 and S454 again. In the processing of step S453 at this time, the transmitting unit 117 may exclude the related party terminal 403 that transmitted in the processing of step S454 related to the reporting location and identify the nearest related party terminal 403. This allows the reporting location to be responded to more quickly. Therefore, it becomes possible to manage the facility appropriately.

If it is determined that an attribute is necessary (step S451; Yes), the judgment unit 413 identifies the attribute necessary to correspond to the reporting location for which the judgment was made (step S455).

The response management unit 415 adds information associating an urgency flag, which is set to indicate that an emergency response is required, with the reporting location information to the response required information 422a (step S456). In step S456, the attributes identified in step S455 are further associated with the reporting location information.

The transmission unit 417 identifies the related party ID associated in the related party information 420 with the attribute identified in step S455. As a result, the transmission unit 417 identifies the related party who satisfies the attribute identified in step S455 (step S457). Note that in step S456, the notification destination associated in the related party information 420 with the attribute identified in step S455 may also be identified.

The transmitting unit 417 identifies the notification recipient associated with the related person ID identified in step S456 in the related person information 420. The transmitting unit 417 then transmits the confirmation information 123a to the identified notification recipient (step S458), and terminates the first facility management process.

The confirmation-required information 123a sent here is the confirmation-required information 123a for the reporting location determined in step S451, i.e., the reporting location that requires emergency response and expertise.

If it is determined that no emergency response is required (step S450; No), the response management unit 415, as in embodiment 1, adds information regarding the reporting location that was determined to require response in step S112 to the response required information 122a (step S113).

In this embodiment, the information added to the action-required information 122a in step S113 does not have an urgency flag set to indicate that an emergency action is required. Also, no attributes are set.

So far, we have explained the operation of the facility management system 400 in this embodiment.

In this embodiment, the judgment unit 413 determines whether or not emergency response is required for the reporting location. This allows reporting locations that require response, but have a particularly high priority, to be notified to relevant parties, distinguishing them from reporting locations that only require a normal response. This allows relevant parties to easily recognize that the reporting location has a particularly high priority and to respond to the reporting location more quickly. This makes it possible to manage the facility appropriately.

According to this embodiment, when an emergency response is required, the response required information 122a is sent as output information to a related party terminal that is located in a predetermined positional relationship with the reporting location. This allows the related party to respond to the reporting location more quickly. This makes it possible to manage the facility appropriately.

In this embodiment, the attributes required of the relevant parties to respond to the reported location are identified. This allows the relevant parties best suited to responding to the reported location to be assigned, enabling the reported location to be addressed more quickly. This makes it possible to properly manage the facility.

According to this embodiment, when attributes are required of the relevant person in order to respond to a reported location, the response required information 122a is sent as output information to the relevant person terminal 403 of the relevant person who meets the attributes. This allows the relevant person best suited to responding to the reported location to be assigned, allowing the reported location to be responded to more quickly. This makes it possible to manage the facility appropriately.

The above describes embodiments and variations of the present invention with reference to the drawings, but these are merely examples of the present invention and various configurations other than those described above can also be adopted.

For example, in the flowcharts used in the above explanation, multiple steps (processes) are described in order, but the order in which the steps are performed in each embodiment is not limited to the order described. In each embodiment, the order of the steps shown can be changed as long as it does not cause any problems in terms of content. Furthermore, the above-mentioned embodiments and variations can be combined as long as the content is not contradictory.

Some or all of the above embodiments may also be described as, but are not limited to, the following notes:

1. A report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
A facilities management device comprising: a transmitting means for transmitting output information including a determination result by said determining means and report location information for identifying said report location.
2. A response management means is further provided for adding, when the determination means determines that a response is necessary, reporting location information for identifying the reporting location that is determined to require the response to the response-required information, which is information regarding the reporting location that requires the response;
The facility management device according to 1. above, wherein the transmission means transmits the action-required information as the output information to a related party terminal.
3. The facility management device according to 1 or 2 above, wherein the determination means, when determining that an action is required for the reported location, further determines whether or not an emergency action is required for the reported location.
4. The transmitting means
3. The facility management device according to claim 3, wherein, when the determination means determines that an emergency response is required, a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required is identified based on the location information of the related party terminal, and the output information is transmitted to the identified related party terminal.
5. The facility management device according to any one of 1 to 4 above, wherein, when it is determined that an action is required for the reported location, the determination means further identifies attributes required of a person involved in taking action for the reported location.
6. The output means
and a notification means for, when attributes are identified by the determination means, identifying a related party terminal of a related party that meets the attributes required of a related party in order to take action at the reporting location, based on related party information in which the related party's attributes are associated with the related party terminal, and transmitting the output information to the identified related party terminal.
7. The facilities management device according to any one of 1. to 6., wherein the determination means, when determining that the response is not necessary, further determines whether or not the reporting location needs to be checked.
8. The system further comprises a confirmation management means for, when the determination means determines that the confirmation of the reporting location is necessary, adding reporting location information for identifying the reporting location that is determined to require confirmation to confirmation-required information, which is information regarding the reporting location that requires confirmation,
8. The facility management device according to the above 7., wherein the transmission means transmits the confirmation-required information to a related party terminal as the output information.
9. The facility management device according to claim 7 or 8, wherein, when it is determined that confirmation of the reporting location is necessary, the determination means further determines whether or not continuous monitoring of the reporting location is necessary.
10. A monitoring management means is further provided for adding, when the determination means determines that continuous monitoring of the reporting location is necessary, reporting location information for identifying the reporting location that is determined to require continuous monitoring to monitoring requirement information, which is information regarding the reporting location that requires continuous monitoring,
9. The facility management device according to the above item 9, wherein the transmission means transmits the monitoring-required information as the output information to a related party terminal.
11. A reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
A facility management system comprising: a display means for displaying output information including a determination result by the determination means and report location information for identifying the report location.
12. The computer
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
A facilities management method comprising: transmitting output information including a determination result by the determination means and report location information for identifying the report location.
13. To the computer:
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
and transmitting output information including a determination result by the determination means and report location information for identifying the report location.

This application claims priority based on Japanese Patent Application No. 2021-142198, filed September 1, 2021, the disclosure of which is incorporated herein in its entirety.

100 Facility management system 101 User terminal 102, 202, 302, 402 Facility management device 103, 103a, 103b, 103c, 403, 403a, 403b, 403c Related party terminal 104 Photography unit 105 First position acquisition unit 106 First timing unit 107 First display unit 108 First input unit 109 First reporting unit 110 First receiving unit 111 Report information 112 Report acquisition unit 113, 213, 313, 413 Determination unit 114, 314, 414 Storage unit 115, 415 Response management unit 116, 216, 316 Confirmation management unit 117, 417 Transmission unit 118 Learning unit 119 User information 120, 420 Related party information 121 Report history information 122, 422 Response management information 122a, 422a Response required information 122b, 422b Response in progress information 122c, 422c Response completed information 123, 323 Confirmation management information 123a, 323a Confirmation required information 123b, 323b Confirmation in progress information 123c, 323c Confirmation completed information 124 Second receiving unit 125 Second display unit 126 Second input unit 127 Person in charge notification unit 128 Second reporting unit 429 Second position acquisition unit

Claims (10)

a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location;
When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location;
When the determination means determines that an emergency response is required, the transmission means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required, based on the location information of the related party terminal, and transmits the output information to the identified related party terminal. a report acquisition means for acquiring image data obtained by photographing a report location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location;
When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location;
When attributes are identified by the determination means, the transmission means identifies the related party terminal of the related party that meets the attributes required of the related party to respond to the reporting location based on related party information in which the related party's attributes and related party terminal are associated, and transmits the output information to the identified related party terminal. a response management means for adding, when the determination means determines that a response is necessary, reporting location information for identifying the reporting location for which the response is determined to be necessary to the response required information, which is information regarding the reporting location for which the response is necessary;
The facility management device according to claim 1 or 2, wherein the transmission means transmits the action-required information as the output information to a related party terminal. The facility management device according to claim 1 , wherein the determining means, when determining that the response is not necessary, further determines whether or not the reporting location needs to be checked. a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location;
When the determination means determines that a response is required for the reported location, the determination means further determines whether or not an emergency response is required for the reported location;
A facility management system in which, when the determination means determines that emergency response is required, the transmission means identifies a related party terminal that is in a predetermined positional relationship with the reporting location where the emergency response is required based on the location information of the related party terminal, and transmits the output information to the identified related party terminal. a reporting means for transmitting image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
a determination means for determining whether or not a response is required for the reported location by performing image processing on the image data;
a transmitting means for transmitting output information including a determination result by the determining means and report location information for identifying the report location;
When the determination means determines that a response is required for the reported location, the determination means further identifies attributes required of the person involved in order to respond to the reported location;
A facility management system in which, when attributes are identified by the determination means, the transmission means identifies a related party terminal of a related party that meets the attributes required of a related party to respond to the reporting location based on related party information in which the related party's attributes are associated with the related party terminal, and transmits the output information to the identified related party terminal. The computer
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result based on the determination and report location information for identifying the report location;
If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location;
A facility management method in which, when it is determined that an emergency response is required, a related party terminal that is in a predetermined positional relationship with the reporting location where it is determined that the emergency response is required is identified based on location information of the related party terminal, and the output information is transmitted to the identified related party terminal. The computer
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result by the determination and report location information for identifying the report location;
If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified,
When the attributes are identified, a facility management method is provided in which, based on related party information in which the attributes of the related party and the related party terminal are associated, a related party terminal of the related party that meets the attributes required of the related party to respond to the reporting location is identified, and the output information is sent to the identified related party terminal. On the computer,
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result based on the determination and report location information for identifying the report location;
If it is determined that a response is required for the reported location, it is further determined whether or not an emergency response is required for the reported location;
A program for executing the following steps: when it is determined that emergency response is required, based on the location information of the relevant party terminal, identifying a relevant party terminal that is in a predetermined positional relationship with the reporting location where it is determined that emergency response is required, and transmitting the output information to the identified relevant party terminal. On the computer,
Acquiring image data obtained by photographing a reporting location related to the facility from a user terminal carried by the facility user;
performing image processing on the image data to determine whether or not the reported location requires action;
transmitting output information including a determination result based on the determination and report location information for identifying the report location;
If it is determined that a response is required for the reported area, the attributes required of the person involved in order to respond to the reported area are further identified,
A program for executing, when the attributes are identified, the following: based on related party information in which the attributes of the related party and the related party terminal are associated, identifying the related party terminal of the related party that meets the attributes required of the related party to respond to the reporting location, and transmitting the output information to the identified related party terminal.