JP7746183B2 - Information processing device and information processing program - Google Patents

Description

Embodiments of the present invention relate to an information processing device and an information processing program.

Restaurants and other establishments have introduced systems where customers make reservations using their own mobile devices, and when they arrive, they enter their orders into a terminal at the establishment to confirm their order. However, with such systems, the system used by customers to make reservations and the system used by the establishment to enter orders are not linked, meaning orders must be entered twice, both by the customer and the establishment, which requires a lot of manpower and effort.

Japanese Patent Application Laid-Open No. 2020-46710

There is a demand for linking the system used by customers to make reservations with the system used by restaurants to input orders, providing a consistent service from reservations to ordering at restaurants, reducing the hassle for both customers and restaurants and improving restaurant service.

The problem that embodiments of the present invention aim to solve is to provide technology that streamlines the process from reservation to ordering.

In one embodiment, the information processing device includes an acquisition unit and a display control unit. The acquisition unit acquires reservation information for the customer's restaurant from a storage unit that stores reservation information for at least one restaurant, based on identification information that can identify a customer visiting the restaurant and that is acquired via the electronic device. The display control unit displays the reservation information for the customer's restaurant on a terminal that is the same as the electronic device or a different terminal from the electronic device. The reservation information for the restaurant includes information about the ordered items reserved by the customer.

FIG. 1 is a block diagram illustrating an information processing system according to an embodiment. FIG. 2 is a schematic diagram illustrating an example of a reservation information image displayed on the terminal according to the embodiment. FIG. 3 is a schematic diagram showing an example of a recommended information image displayed on the terminal according to the embodiment. FIG. 4 is a flowchart illustrating an example of an information processing procedure performed by the management server according to the embodiment.

The following describes the embodiments using the drawings.

(Configuration example)
FIG. 1 is a block diagram illustrating an information processing system 100 according to an embodiment.
The information processing system 100 includes a management server 1, a reservation server 2, a user terminal 3, an authentication server 4, and in-store equipment 5. The management server 1, the reservation server 2, the user terminal 3, the authentication server 4, and the in-store equipment 5 are connected to each other via a network so that they can communicate with each other freely. For example, the network is composed of one or more networks selected from various networks such as the Internet, a mobile communication network, and a local area network (LAN). The one or more networks may include a wireless network or a wired network. Note that the information processing system 100 may also refer to a system that includes at least two of the management server 1, the reservation server 2, the user terminal 3, the authentication server 4, and the in-store equipment 5.

The management server 1 is an electronic device that collects and processes data. Electronic devices include computers. The management server 1 is connected to the reservation server 2, user terminal 3, authentication server 4, and in-store equipment 5 via a network, allowing for free communication. The management server 1 receives various data from the reservation server 2, user terminal 3, authentication server 4, and in-store equipment 5, and outputs various data to the reservation server 2, user terminal 3, authentication server 4, and in-store equipment 5. The management server 1 manages restaurant information for each of multiple restaurants. Restaurant information will be described later. An example configuration of the management server 1 will be described later.

The reservation server 2 is an electronic device that collects and processes data. The reservation server 2 is connected to the management server 1, user terminal 3, authentication server 4, and in-store equipment 5 via a network, allowing for free communication. The reservation server 2 receives various data from the management server 1, user terminal 3, authentication server 4, and in-store equipment 5, and outputs various data to the management server 1, user terminal 3, authentication server 4, and in-store equipment 5. The reservation server 2 manages customer reservation information for at least one restaurant. Reservation information will be described later. An example configuration of the reservation server 2 will be described later.

The user terminal 3 is an electronic device capable of communicating with other electronic devices. The user terminal 3 is, for example, a device used by a customer making a restaurant reservation. For example, the user terminal 3 is a PC (Personal Computer), a smartphone, a tablet terminal, etc. The term "customer" may also be interpreted as "user" or "person." The user terminal 3 is an example of an electronic device. The user terminal 3 is an example of a terminal. An example configuration of the user terminal 3 will be described later.

The authentication server 4 is an electronic device that collects and processes data. The authentication server 4 is connected to the management server 1, reservation server 2, user terminal 3, and in-store equipment 5 via a network for free communication. The authentication server 4 receives various data from the management server 1, reservation server 2, user terminal 3, and in-store equipment 5, and outputs various data to the management server 1, reservation server 2, user terminal 3, and in-store equipment 5. The authentication server 4 manages authentication information for multiple users. The authentication information includes the user IDs of multiple users, authentication images of users, etc. The user ID is unique information assigned to each user to identify each user individually. The authentication image is an image used to authenticate multiple users. The authentication image is associated with the user ID. The authentication image is, for example, an image for facial authentication. The authentication server 4 performs user authentication using known technology based on the authentication information. User authentication is not limited to facial authentication and includes user authentication using various known authentication technologies. The authentication information includes information necessary for the various authentication technologies executed by the authentication server 4. Although an example is shown in which the authentication server 4 is separate from the reservation server 2, the functions of the authentication server 4 may also be integrated into the reservation server 2.

The in-store equipment 5 includes electronic devices installed in the restaurant. The in-store equipment 5 includes a POS (Point of Sales) terminal 51, a handheld terminal 52, a table terminal 53, and a camera 54. The POS terminal 51 is an electronic device that processes payments for registered order items, for example, through operation by a store clerk. The order items include pre-order items, which will be described later. If there are additional items to be ordered, the order items also include additional order items, which will be described later. The POS terminal 51 is an example of a store terminal. The handheld terminal 52 is an electronic device that registers order items, for example, through operation by a store clerk. The order items refer to food and drinks ordered by customers. The order items are also called orders. The term "item" may be read as "product."
The handy terminal 52 is an example of a store terminal. The table terminal 53 is an electronic device that allows a customer to input ordered items by operating it. For example, the table terminal 53 is installed in association with a table in a restaurant. The table terminal 53 is an example of a store terminal. In the following description, "store" or "shop" may be read as "restaurant."

The camera 54 is an electronic device capable of acquiring image data of a shooting range. For example, the camera 54 acquires image data of a still image. The camera 54 may also be interpreted as various sensors. The various sensors are devices capable of acquiring information necessary for biometric authentication. The various sensors include, for example, a biometric authentication sensor.

In the following explanation, when simply referred to as a "store terminal," it may refer to any of the POS terminal 51, handheld terminal 52, and table terminal 53, or it may refer collectively to the POS terminal 51, handheld terminal 52, and table terminal 53. A store terminal is one example of a terminal.

An example of the configuration of the management server 1 will be described.
The management server 1 is an electronic device that includes a processor 11, a main memory 12, an auxiliary storage device 13, and a communication interface 14. The components that make up the management server 1 are connected to each other so that signals can be input and output. In FIG. 1, the interface is indicated as "I/F."

Processor 11 corresponds to the central part of management server 1. Processor 11 is an element that constitutes the computer of management server 1. For example, processor 11 is a CPU (Central Processing Unit), but is not limited to this. Processor 11 may be composed of various circuits. Processor 11 loads programs that are pre-stored in main memory 12 or auxiliary storage device 13 into main memory 12. The programs cause processor 11 of management server 1 to realize each unit described below and execute the functions of each unit. Processor 11 performs various operations by executing programs loaded into main memory 12.

The main memory 12 corresponds to the main storage portion of the management server 1. The main memory 12 is an element that constitutes the computer of the management server 1. The main memory 12 includes a non-volatile memory area and a volatile memory area. The main memory 12 stores an operating system or programs in the non-volatile memory area. The main memory 12 uses the volatile memory area as a work area where data is rewritten by the processor 11 as appropriate. For example, the main memory 12 includes ROM (Read Only Memory) as a non-volatile memory area. For example, the main memory 12 includes RAM (Random Access Memory) as a volatile memory area. The main memory 12 stores programs.

The auxiliary storage device 13 corresponds to the auxiliary storage portion of the management server 1. The auxiliary storage device 13 is a component that constitutes the management server 1 computer. The auxiliary storage device 13 is an EEPROM (registered trademark) (Electric Erasable Programmable Read-Only Memory), HDD (Hard Disc Drive), SSD (Solid State Drive), or the like. The auxiliary storage device 13 stores the above-mentioned programs, data used by the processor 11 in performing various processes, and data generated by the processes in the processor 11. The auxiliary storage device 13 stores the above-mentioned programs.

The auxiliary storage device 13 includes a store information storage area 130. The store information storage area 130 stores store information about at least one store. The store information includes a store ID, user information, and recommendation information. The store ID is unique information assigned to each store to identify the store individually. The user information includes a user ID and usage history associated with the user ID. The user ID is unique information assigned to each user to identify the user individually. The usage history is a record of store usage information by each user. The usage information includes information such as the date and time the store was used, the number of users, and the items ordered. The user information may include user attribute information, information indicating the user's preferences, etc. Recommendation information is information indicating items recommended to the user. The recommendation information includes information on items associated with the ordered item. The recommendation information is also referred to as a recommended item. For example, if the ordered item is "steak," the recommended information may be "red wine." The recommendation information includes information on items associated with the user information. For example, the recommendation information may be items that a user frequently orders based on the user's usage history. If user X has ordered "red wine" multiple times, the recommendation information may be "red wine." The recommendation information includes information about items associated with stores. For example, the recommendation information may be information indicating "today's recommendations" for each store. The recommendation information may be set by the store administrator, or may be set by processor 11 based on ordered items or user information. The recommendation information may be set based on information such as the season, number of users, user attribute information, and user preferences.

Recommendation information may be set by the processor 11 based on at least one or a combination of the above information. Recommendation information may also be set using a trained model generated by machine learning the above information. The trained model outputs recommendation information based on input information such as pre-order items included in the user's reservation information. The store information storage area 130 stores store IDs, user information, recommendation information, etc. in association with each other.

Recommendation information may be set based on the user's reservation information and store information. In this case, recommendation information may be set based on a combination of pre-order items and the user's usage history. Recommendation information may be set based on a combination of pre-order items and information about items associated with the pre-order items. Recommendation information may be set based on a combination of pre-order items and information about items associated with the store.

The communication interface 14 includes various interfaces that connect the management server 1 to other electronic devices via a network in accordance with a specific communication protocol.

Note that the hardware configuration of the management server 1 is not limited to the configuration described above. The management server 1 allows for the omission or modification of the above components and the addition of new components as appropriate.

An example of the configuration of the reservation server 2 will now be described.
The reservation server 2 is an electronic device that includes a processor 21, a main memory 22, an auxiliary storage device 23, and a communication interface 24. The components that make up the reservation server 2 are connected to each other so that signals can be input and output.

The processor 21 corresponds to the central part of the reservation server 2. The processor 21 is an element that constitutes the computer of the reservation server 2. The processor 21 has the same hardware configuration as the processor 11 described above. The processor 21 performs various operations by executing programs that are pre-stored in the main memory 22 or the auxiliary storage device 23.

The main memory 22 corresponds to the main storage portion of the reservation server 2. The main memory 22 is an element that constitutes the computer of the reservation server 2. The main memory 22 has the same hardware configuration as the main memory 12 described above. The main memory 22 stores programs.

The auxiliary storage device 23 corresponds to the auxiliary storage portion of the reservation server 2. The auxiliary storage device 23 is an element that constitutes the computer of the reservation server 2. The auxiliary storage device 23 has the same hardware configuration as the auxiliary storage device 13 described above. The auxiliary storage device 23 stores the programs described above.

The auxiliary storage device 23 includes a reservation information storage area 230. The reservation information storage area 230 stores customer reservation information for at least one restaurant. The reservation information is information related to restaurant reservations based on information input by the user via the user terminal 3. The reservation information includes a reservation ID, a store ID, a user ID, the reservation date and time, the number of people making the reservation, pre-order items, and the number of pre-order items. The reservation ID is unique information assigned to each reservation to identify each user's reservation. As described above, the user ID is unique information assigned to each user to identify each user. The reservation date and time is the date and time the user makes a reservation to use the restaurant. The number of people making the reservation is the number of people using the restaurant. The pre-order items are order items selected and input by the user when making a reservation. The pre-order items are order items reserved by the user. The reservation information may also include user attribute information, information indicating the user's preferences, etc. The reservation information storage area 230 stores the reservation ID in association with the store ID, the user ID, the reservation date and time, the number of people making the reservation, the order items, etc. The auxiliary storage device 23 is an example of a storage unit.

The communication interface 24 includes various interfaces that connect the reservation server 2 to other devices via a network in accordance with a predetermined communication protocol.

Note that the hardware configuration of the reservation server 2 is not limited to the configuration described above. The reservation server 2 may omit or modify the above components and add new components as appropriate.

We will now explain each component implemented in the processor 11 mentioned above.

The processor 11 realizes an acquisition unit 110, a display control unit 111, and an order processing unit 112. Each unit realized by the processor 11 can also be referred to as a function. Each unit realized by the processor 11 can also be referred to as being implemented in a control unit including the processor 11 and main memory 12.

The acquisition unit 110 acquires reservation information of a customer from the auxiliary storage device 23 of the reservation server 2 based on identification information that can identify a customer visiting the restaurant and that has been acquired via the electronic device. For example, the acquisition unit 110 acquires identification information that can identify a customer visiting the restaurant via the electronic device, and acquires the reservation information of the customer from the reservation server 2 based on the acquired identification information.
In one example, the identification information is a reservation ID such as a reservation number. The acquisition unit 110 acquires the reservation ID input via a store terminal. "Input" includes input via an input device such as a touch panel or keyboard, and input via a scanner, camera, etc. The acquisition unit 110 may acquire the reservation ID via the user terminal 3. In this example, the acquisition unit 110 acquires the customer's reservation information from the reservation server 2 based on the reservation ID.

In another example, the identification information is an authentication image of the customer. The acquisition unit 110 acquires the authentication image captured via a camera 54 installed in the store. The acquisition unit 110 may also acquire the authentication image via various sensors installed in the store. The following explanation will be given taking as an example a case where the authentication image is a facial image. In this example, the acquisition unit 110 outputs the identification information to the authentication server 4. The authentication server 4 performs user authentication based on the identification information. The acquisition unit 110 acquires a user authentication result from the authentication server 4. The user authentication result is, for example, a user ID. The acquisition unit 110 acquires the user's reservation information from the reservation server 2 based on the user authentication result.

The display control unit 111 displays the customer's reservation information acquired by the acquisition unit 110 on a terminal that is the same as or different from the electronic device that acquired the identification information. The reservation information includes information about pre-order items. The information about pre-order items includes information such as the pre-order items and the number of pre-order items. The display control unit 111 may display the user's reservation information on a store terminal or on the user terminal 3. The display control unit 111 displays the pre-order items in an editable manner. An editable manner of pre-order items includes an editable manner in which pre-order items can be deleted. An editable manner of pre-order items includes an editable manner in which the number of pre-order items can be deleted (decreased) or added (increased). For example, the display control unit 111 displays the pre-order items in a manner that allows the operator to delete the pre-order items and delete or add the number of pre-order items via the terminal. The operator can delete the displayed pre-order items. The operator can delete or add the displayed pre-order items. The operator may be interpreted as a store clerk, customer, user, or person.

The display control unit 111 displays the recommended information on the terminal. The display control unit 111 may also display the recommended information in a format that allows the operator to edit it via the terminal. The operator can delete or add additional order items based on the displayed recommended information. Additional order items are items that are different from pre-order items and are additional items that are ordered by the operator via the terminal. The operator can delete or add the number of additional order items based on the recommended information. The display control unit 111 may display the recommended information on the store terminal or on the user terminal 3.

The order processing unit 112 performs the confirmation process for the ordered items. For example, the order processing unit 112 performs the confirmation process for the ordered items in response to the operator's operation via a confirmation button or the like displayed on the terminal.

An example of the reservation information display will be described.
FIG. 2 is a schematic diagram illustrating an example of a reservation information image displayed on the terminal according to the embodiment.

FIG. 2 shows reservation information displayed on the store terminal or the user terminal 3.
The following description will be given taking as an example a case where customer X makes a reservation at restaurant YY via the service provided by reservation server 2. Assume that customer X has reserved a total of 16 pre-order items, including course A and course B.

Figure 2 shows a reservation information image displaying a list of pre-order items reserved by Customer X. The pre-order item list includes pre-order items, the quantity of pre-order items, and an editable display of the pre-order items and the quantity of pre-order items. The editable display of the quantity of pre-order items includes, for example, a "-" button for deleting the quantity and a "+" button for adding the quantity. The operator can increase or decrease the quantity of pre-order items by operating the "-" button and "+" button. For example, if Customer X wants to delete a pre-order item, the operator can set the quantity of pre-order items to "0" by operating the "-" button. For example, if Customer X wants to add "salad" to "course A" to 2 and reduce "soup" to 0, the operator operates the "+" button for "salad" to change "salad" to 2 and the "-" button for "soup" to change "soup" to 0. The operator may delete one pre-order item by operating the "delete" button (not shown). The image displaying the list of pre-order items may be a scrollable image, or may be an image displayed across multiple pages.

When entering additional order items, the operator may operate an "Add" button (not shown) or the like. In this case, the display control unit 111 may display an order item addition image for items that can be added as additional order items in response to the operator's operation. The operator can enter the additional order items in the order item addition image. The order item addition image includes a list of items that can be added for additional order. The order item addition image may also include a function to narrow down the items that can be added for additional order by category. In the following description, the "-" button, "+" button, "Delete" button, and "Add" button are collectively referred to as edit buttons.

The reservation information image may include a "Confirm" button for confirming the order.
The order item addition image may be displayed on the same display screen as the reservation information image, or may be displayed on a separate display screen. When the reservation information image and the order item addition image are displayed on separate display screens, the reservation information image and the order item addition image may include transition buttons for transitioning between the two images.

An example of displaying recommended information will be described.
FIG. 3 is a schematic diagram showing an example of a recommended information image displayed on the terminal according to the embodiment.

3 is a recommendation information image showing recommendation information displayed on a store terminal or a user terminal 3. The recommendation information image is an example of an order item addition image.
FIG. 3 shows recommendation information for customer X who has made a reservation for the pre-order item shown in FIG. 2. The recommendation information includes a list of "recommended items" that can be added. The list of "recommended items" includes recommended items, the number of recommended items, an editable display of the number of recommended items, and the like. The editable display of the number of recommended items includes, for example, a "-" button and a "+" button.

The list of recommended items may include a "Delete" button. The list of recommended items may also include the ability to narrow down the recommended items by category.

The recommended information image shown in Figure 3 may be displayed on the same display screen as the reservation information image shown in Figure 2, or on a separate display screen. When the reservation information image and the recommended information image are displayed on separate display screens, the reservation information image and the recommended information image may include transition buttons for transitioning between the two images.

The recommendation information image may include a "Confirm" button to confirm the order.

(Example of operation)
An example of the procedure for information processing by the management server 1 will be described.
In the following description focusing on the management server 1, the management server 1 may be read as the processor 11. Similarly, in the following description focusing on the reservation server 2, the reservation server 2 may be read as the processor 21.
The processing procedures described below are merely examples, and each process may be modified as much as possible. Furthermore, steps may be omitted, replaced, or added as appropriate depending on the embodiment.

Figure 4 is a flowchart illustrating the information processing procedure by the management server according to the embodiment.

In the following process, we will assume that the user of user terminal 3 is Customer X, and that Customer X makes a reservation for restaurant YY via the service provided by reservation server 2. Customer X reserves two courses A, one course B, and a total of 16 other pre-order items at restaurant YY for three people starting at 6:00 PM on February 2nd.

Customer X is a user whose usage history at restaurant YY is recorded in management server 1, and is a user of the services provided by reservation server 2 and authentication server 4.

First, customer X makes reservation AAA at restaurant YY via user terminal 3. Information about reservation AAA is stored in the reservation information storage area 230 of the reservation server 2. Customer X goes to restaurant YY on the reservation date and time of reservation AAA, and the following process is carried out by management server 1 at restaurant YY.

The acquisition unit 110 authenticates a customer X who visits the restaurant YY (ACT 1). In ACT 1, for example, the acquisition unit 110 acquires identification information that can identify the customer X via an electronic device.
In one example, the acquisition unit 110 acquires the reservation ID of reservation AAA as the identification information. The acquisition unit 110 acquires the reservation ID input via a store terminal. The acquisition unit 110 may acquire the reservation ID via the user terminal 3. Acquiring the reservation ID is an example of customer authentication.
In another example, the acquisition unit 110 acquires an authentication image of a customer as identification information. The acquisition unit 110 acquires an authentication image captured via a camera 54 installed in the store. For example, the acquisition unit 110 acquires a facial image of customer X via the camera 54. The acquisition unit 110 outputs the facial image to the authentication server 4. The authentication server 4 performs user authentication based on the facial image. The acquisition unit 110 acquires a user authentication result from the authentication server 4. The user authentication result is, for example, a user ID. Acquiring the user authentication result is an example of customer authentication. Note that if the authentication server 4 can communicate with the camera 54 via a network, the authentication server 4 may acquire the facial image from the camera 54 without going through the management server 1. In this example, the acquisition unit 110 acquires the user authentication result from the authentication server 4 without acquiring a facial image of customer X via the camera 54.

The acquisition unit 110 acquires reservation information of the user X from the reservation server 2 that stores reservation information for at least one restaurant (ACT 2). In ACT 2, for example, the acquisition unit 110 acquires reservation information corresponding to the reservation AAA of the user X for the restaurant YY from the reservation server 2.
In one example, the obtaining unit 110 obtains reservation information corresponding to the reservation AAA from the reservation server 2 based on the reservation ID.
In another example, the acquisition unit 110 acquires reservation information corresponding to reservation AAA from the reservation server 2 based on the user ID. In this example, there is no need for restaurant YY to input a reservation number or the like, and the acquisition unit 110 can acquire the reservation information corresponding to reservation AAA based on user authentication.

The display control unit 111 displays reservation information corresponding to reservation AAA for customer X's restaurant YY on a terminal that is the same as or different from the electronic device that obtained the identification information (ACT 3). In ACT 3, for example, the display control unit 111 displays information about the pre-ordered items reserved by customer X, which is included in the reservation information, on a store terminal used by restaurant YY. For example, the display control unit 111 displays an image listing pre-ordered items such as that shown in FIG. 2 on the store terminal. The display control unit 111 may also display information about the pre-ordered items, which is included in the reservation information, on the user terminal 3 used by customer X.

The display control unit 111 displays pre-order items in an editable format. For example, as shown in FIG. 2, the display control unit 111 displays information about pre-order items in a format that allows the user to delete pre-order items and to add or delete the number of pre-order items using an edit button. The display control unit 111 may also display an image on the terminal that allows the user to order items other than the pre-order items while the information about the pre-order items is displayed. The items other than the pre-order items may be items indicated in recommended information. The items other than the pre-order items are not limited to items indicated in recommended information, and may be items offered at the store. In this example, the display control unit 111 may display an image including a reservation information image and an order item addition image on the terminal, thereby displaying the reservation information image and the order item addition image on the same display screen. The image including the reservation information image and the order item addition image may be an image that can be scrolled. The image including the reservation information image and the order item addition image may be an image that allows the order item addition image to be switched while the reservation information image is displayed.

The display control unit 111 displays the recommended information on a terminal that is the same as or different from the electronic device that acquired the identification information (ACT 4). In ACT 4, for example, the display control unit 111 displays the recommended information on a store terminal used by restaurant YY. The display control unit 111 acquires store information for restaurant YY stored in the store information storage area 130. In one example, the display control unit 111 displays recommended information on the store terminal that has been set based on customer X's usage history included in the store information. In another example, the display control unit 111 displays recommended information on the store terminal that has been set based on customer X's pre-order items included in the reservation information. In yet another example, the display control unit 111 displays recommended information on the store terminal that has been set by the manager of restaurant YY or the like included in the store information. The display control unit 111 displays at least one of the above-mentioned recommended information on the store terminal. For example, the display control unit 111 displays a recommended information image such as that shown in FIG. 3 on the store terminal. The display control unit 111 may also display recommendation information based on a combination of store information and reservation information on the store terminal.

For example, if customer X has ordered "red wine" multiple times in the past at restaurant YY, and "red wine" is not included in the pre-order items for reservation AAA, the recommendation information may include "red wine." For example, if customer X's pre-order item is "steak" and the recommendation information associated with "steak" is "red wine," the recommendation information may include "red wine." In this case, if customer X's pre-order item includes "red wine," the recommendation information may or may not include "red wine." For example, if customer X's pre-order item is "steak" and restaurant YY's "today's recommendation" is "beef stew," the recommendation information may include "beef stew." In this case, if customer X's pre-order item includes "beef stew," the recommendation information may or may not include "beef stew."

The display control unit 111 may display the recommended information in an editable format. For example, as shown in FIG. 3, the display control unit 111 may display the recommended information in a format that allows it to be added or deleted using an edit button. By editing the recommended information, the operator can add recommended items as additional order items.

The display control unit 111 may also display the recommendation information on the user terminal 3 used by customer X.

The order processing unit 112 performs a confirmation process for the ordered items (ACT 5). In ACT 5, for example, the order processing unit 112 performs a confirmation process for the ordered items in response to an operator's operation via a confirmation button or the like displayed on the store terminal. The order processing unit 112 may also perform a confirmation process for the ordered items in response to customer X's operation via a confirmation button or the like displayed on the user terminal 3 used by customer X.

(effect)
An information processing device according to an embodiment acquires reservation information for a restaurant from a storage unit that stores reservation information for at least one restaurant based on identification information for identifying a customer visiting the restaurant acquired via an electronic device, and displays the reservation information for the restaurant on a terminal that is the same as or different from the electronic device. The reservation information for the restaurant includes information about order items reserved by the customer. The terminal may be a restaurant terminal used by the restaurant or a user terminal used by the customer. This allows the information processing device to display information about the reserved order items on the restaurant terminal or user terminal based on the customer's reservation information, without requiring input by the customer or an operator at the restaurant. This improves the efficiency of order processing at restaurants and simplifies the ordering process at restaurants for items ordered by the customer when making a reservation, thereby improving customer satisfaction. Furthermore, by outputting the customer's reservation information to the user terminal used by the customer when making the reservation, the customer's user terminal can perform reservation processing, displaying information about the reserved order items, editing the order items (e.g., adding or deleting), and ordering additional order items other than the reserved order items. Furthermore, by outputting customer reservation information to a restaurant terminal such as a handheld terminal, the restaurant terminal can retrieve the reservation information without requiring operation by the operator or customer. Since the restaurant terminal does not require the operator or customer to input the reservation information, it is possible to prevent incorrect input of reservation information into the restaurant terminal. In this way, the information processing device can streamline the process from reservation to ordering.

The information processing device according to the embodiment can display on the terminal an image showing items that can be ordered that are different from the ordered items while displaying information about the ordered items. This allows customers to search for additional items to order while looking at the reserved ordered items and considering how they can be combined with the reserved ordered items. This improves customer convenience.

The information processing device according to the embodiment can display recommendation information on a terminal. The information processing device can display recommendation information attached to store information for each restaurant on a restaurant terminal or a user terminal. Specifically, the information processing device can display recommendation information based on a customer's restaurant usage history on a restaurant terminal or a user terminal. The information processing device can display recommendation information set based on order items reserved by a customer on a restaurant terminal or a user terminal. This allows the information processing device to display recommendation information tailored to the restaurant and the customer on a restaurant terminal or a user terminal, thereby improving customer satisfaction for the restaurant and the customer.

In the information processing device according to the embodiment, information related to order items includes information about the order items reserved by the customer and the number of order items. This allows the information processing device to display the order items reserved by the customer and the number of order items on a restaurant terminal or user terminal without requiring input by the customer or an operator at the restaurant. The order items and the number of order items are information necessary for order processing at restaurants, so order processing can be made more efficient. Customer satisfaction can be improved by simplifying order processing at restaurants for the order items and the number of order items ordered by customers when making a reservation.

The information processing device according to the embodiment can display order items reserved by customers in an editable format. This allows the information processing device to streamline the editing of order items. In this way, the information processing device can streamline the process from reservation to ordering.

Other Embodiments
The information processing device may be realized by a single device such as the management server 1, or may be realized by a plurality of devices with distributed functions.

The program may be transferred in a state where it is stored in an electronic device, or in a state where it is not stored in an electronic device. In the latter case, the program may be transferred via a network, or in a state where it is recorded on a recording medium. The recording medium is a non-transitory, tangible medium. The recording medium is a computer-readable medium. The form of the recording medium is not important, as long as it is a medium that can store the program and is computer-readable, such as a CD-ROM or memory card.

Although several other embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments may be embodied in a variety of other forms, and various omissions, substitutions, and modifications may be made without departing from the spirit of the invention. These embodiments and their variations are within the scope and spirit of the invention, and are also included in the scope of the invention and its equivalents as set forth in the claims.

1... Management server, 2... Reservation server, 3... User terminal, 4... Authentication server, 5... In-store equipment, 11... Processor, 12... Main memory, 13... Auxiliary storage device, 14... Communication interface, 21... Processor, 22... Main memory, 23... Auxiliary storage device, 24... Communication interface, 51... POS terminal, 52... Handy terminal, 53... Table terminal, 54... Camera, 100... Information processing system, 110... Acquisition unit, 111... Display control unit, 112... Order processing unit, 130... Store information storage area, 230... Reservation information storage area.

Claims (5)

an acquisition unit that acquires reservation information for a restaurant of a customer from a storage unit that stores reservation information for at least one restaurant, based on identification information that can identify the customer visiting the restaurant and that is acquired via an electronic device;
a display control unit that displays reservation information for the restaurant of the customer on a store terminal that is different from the electronic device and that registers order items at the restaurant ;
the reservation information about the restaurant includes information about an order item reserved by the customer;
the display control unit causes the store terminal to display the order items reserved by the customer in an editable format;
Information processing device. the display control unit causes the store terminal to display an image of an additional orderable item different from the ordered item while displaying information about the ordered item;
The information processing device according to claim 1 . the display control unit causes the store terminal to display recommendation information set based on the order items reserved by the customer;
3. The information processing device according to claim 1 or 2. The information about the ordered items includes information about the ordered items reserved by the customer and the number of the ordered items.
The information processing device according to claim 1 . On the computer,
an acquisition function for acquiring reservation information for a restaurant of a customer from a storage unit that stores reservation information for at least one restaurant, based on identification information capable of identifying the customer visiting the restaurant, acquired via an electronic device;
a display control function for displaying reservation information of the customer regarding the restaurant on a store terminal that is different from the electronic device and that registers order items at the restaurant ;
An information processing program for executing
the reservation information about the restaurant includes information about an order item reserved by the customer;
The display control function causes the store terminal to display the order items reserved by the customer in an editable format.
Information processing program.