JP7765801B2 - Information processing device, attention calling method and program - Google Patents

Description

The present invention relates to an information processing device, an attention-raising method, and a program.

Conventionally, a mail device has been proposed that outputs reminder information to a responsible terminal that oversees at least some of multiple client terminals, based on the status of opening emails requesting online responses at each of the multiple client terminals and the status of online responses at each of the multiple client terminals (see, for example, Patent Document 1).

JP 2013-41474 A

However, the email device disclosed in Patent Document 1 only sends reminder information to the administrator, and cannot send reminder information directly to the members managed by the administrator. As a result, the email device cannot warn members, for example, if there is a member who tends to be slow to respond online.

The present invention was made in consideration of these problems, and aims to alert users who tend to be slow to reply.

In order to solve the above problems, the information processing device according to the present invention comprises:
An acquisition means for acquiring reply status information for notification information previously distributed to a destination customer;
a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means;
a creating means for creating notification information to be distributed this time , which is reply-required information requiring a reply to the notification information, with reminder information added thereto to prompt the destination customer to reply , when the determining means determines that the predetermined condition is met;
The present invention is characterized by comprising:

This invention makes it possible to warn users who tend to be slow to reply.

FIG. 1 is a schematic configuration diagram of a business system. FIG. 2 is a block diagram showing the functional configuration of a server. FIG. 10 is a diagram illustrating an example of the contents of a customer information database. FIG. 10 is a diagram showing an example of the contents of a reply status information file. FIG. 10 is a diagram showing an example of the contents of a notice information file. FIG. 10 is a diagram showing an example of the contents of a warning information file. FIG. 10 is a diagram illustrating an example of a notification content list screen. FIG. 10 is a diagram illustrating an example of an important notification addition screen. FIG. 10 is a diagram illustrating an example of an additional screen for a normal notification. FIG. 2 is a block diagram showing a functional configuration of a client terminal. 10 is a flowchart showing a control procedure for a reply status information update process. 10 is a flowchart showing a control procedure for a warning message setting process. FIG. 10 is a diagram illustrating an example of an important notification addition screen. FIG. 10 is a diagram illustrating an example of a support panel screen. FIG. 10 is a diagram showing an example of a sticky note confirmation screen.

The following describes embodiments of the information processing device, warning method, and program of the present invention, with reference to the accompanying drawings.

<Business system configuration>
First, the configuration of this embodiment will be described with reference to Fig. 1. Fig. 1 is a schematic diagram of a business system 100 of this embodiment.

As shown in FIG. 1, the business system 100 includes a server (information processing device) 10 and a client terminal 20. The server 10 and the client terminal 20 are connected via a communication network N so that information can be communicated. Note that although three client terminals 20 are shown in FIG. 1, the number of client terminals 20 is not particularly limited.

Server 10 is a cloud server that provides support services related to management, etc. to each company (customer) that has introduced business system 100. As part of the support service, server 10 distributes, for example, notice information (notification information) (described below) to client terminal 20.

The client terminal 20 is a terminal device used by employees of each company that has introduced the business system 100. Examples of client terminals 20 include notebook PCs (Personal Computers) and desktop PCs.

The communication network N is assumed to be, for example, the Internet, but may also be another network such as a LAN (Local Area Network).

<Server configuration>
Next, the functional configuration of the server 10 will be described with reference to Fig. 2. Fig. 2 is a block diagram showing the functional configuration of the server 10.

As shown in FIG. 2, the server 10 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a storage unit 13, an operation unit 14, a display unit 15, a communication unit 16, and a bus 17. Each unit of the server 10 is connected via the bus 17.

The CPU 11 (acquisition means, determination means, creation means, display control means) is a processor that controls each part of the server 10. The CPU 11 reads out a specified program from among the system programs and application programs stored in the storage unit 13, expands it into RAM 12, and executes various processes in accordance with that program.

RAM 12 is, for example, a volatile memory and has a work area for temporarily storing various programs and data read by CPU 11.

The memory unit 13 includes a storage device capable of writing and reading data, such as a hard disk drive (HDD) or a solid state drive (SSD), and stores files containing various programs and data. Examples of data stored in the memory unit 13 include a customer information database 131, a reply status information file 132, a notification information file 133, and a warning information file 134.

FIG. 3 is a diagram showing an example of the contents of the customer information database 131. As shown in FIG.
As shown in Figure 3, the customer information database 131 stores information about each company (customer) that has introduced the business system 100, such as the customer ID, company name, address, postal code, and email address.

FIG. 4 is a diagram showing an example of the contents of the reply status information file 132. As shown in FIG.
As shown in FIG. 4 , the reply status information file 132 stores, for each company (customer) that has introduced the business system 100, information on the customer ID, the number of important notification deliveries, and the number of important notification replies, in association with each other. The number of important notification deliveries is the number of times that notification information (described below) categorized as "important" has been delivered to the client terminal 20 of the target company in the past. The number of important notification replies is the number of times that the client terminal 20 has replied to notification information categorized as "important" that was delivered to the client terminal 20 in the past. The example in FIG. 4 shows that for the company with customer ID "1" (Arai Shokai), notification information categorized as "important" has been delivered 15 times in the past, and 6 replies have been made to the notification information.

FIG. 5 is a diagram showing an example of the contents of the notice information file 133. As shown in FIG.
The notification information file 133 is a file for registering notification information to be distributed to the client terminal 20. As shown in FIG. 5 , the notification information file 133 stores, in association with each registered notification information, information on the notification ID, title, text, category, and reply destination. The notification ID is an ID for identifying the notification information. The title is the heading of the notification information. The text is the main text of the notification information. The category is information for distinguishing between notification information that requires a reply (reply required information) and notification information that does not require a reply (no reply required information). Specifically, the categories are "important" and "normal," and notification information that requires a reply is classified as "important," while notification information that does not require a reply is classified as "normal." The reply destination is the destination to which a reply is sent when a reply is made to the notification information in question.

FIG. 6 is a diagram showing an example of the contents of the warning information file (demand information file) 134. As shown in FIG.
The notice information file 134 stores notices (demand information) to be added to "important" notices, i.e., notices requiring a reply, when creating such notices. As shown in FIG. 6 , the notice information file 134 stores an ID for identifying each notice, a notice, and setting conditions, each associated with each other. Here, a notice is a message addressed to a company (customer) that receives "important" notices, encouraging a reply to the notice. The setting conditions are conditions for identifying a notice to be added to "important" notices. The "response rate" in this setting condition is the ratio of the number of important notification replies to the number of important notification deliveries described above. For example, for a company (Arai Shokai) with customer ID "1," the number of important notification deliveries was 15, and the number of important notification replies was 6 (see FIG. 4 ). Therefore, the company's response rate is 40% ((6 ÷ 15) × 100)).

Here, we will explain how to create notification information with reference to Figures 7 to 9.

FIG. 7 is a diagram showing an example of the notification content list screen 41. As shown in FIG.
The notification content list screen 41 is a screen that displays a list of notification information registered in the notification information file 133. As shown in FIG. 7 , the notification content list screen 41 includes a list display area 411 that displays a list of notification information, an edit button 412, a delete button 413, an important button 414, and a normal button 415. In the list display area 411, the words "Important Notification Content" are added to the left column of notification information classified as "Important," and the words "Normal Notification Content" are added to the left column of notification information classified as "Normal." The edit button 412 is a button for editing already registered notification information and is provided for each notification information displayed in the list. When an input operation is performed to select the edit button 412, an edit screen (not shown) for editing the target notification information is displayed on the display unit 15. The delete button 413 is a button for deleting already registered notification information and is provided for each notification information displayed in the list. When an input operation is performed to select the delete button 413, the target notification information is deleted from the list display area 411. The important button (first button) 414 is a button for creating new notification information with the classification "important." When an input operation is performed to select the important button 414, an add screen 42 for an important notification, which will be described later, is displayed on the display unit 15. The normal button (second button) 415 is a button for creating new notification information with the classification "normal." When an input operation is performed to select the normal button 415, an add screen 43 for a normal notification, which will be described later, is displayed on the display unit 15.

FIG. 8 is a diagram showing an example of an important notification addition screen 42. As shown in FIG.
As shown in FIG. 8 , the Add Important Notification screen 42 is displayed on the display unit 15 when adding (newly creating) notification information requiring a reply. The screen includes text boxes 421-423 for inputting the notification title, notification body, and reply-to information, as well as a Confirm button 424 and a Cancel button 425. On the Add Important Notification screen 42, inputting the reply-to information into the text box 423 is required to add notification information requiring a reply, as described above. The Confirm button 424 is used to confirm the addition of the information (notice information) entered into the text boxes 421-423. When the Confirm button 424 is selected, the created notification information is stored in the notification information file 133 and distributed to the client terminal 20 of the designated company (customer) as the distribution destination. The timing of distribution of the notification information is not limited to the timing of the Confirm button 424 selection, but may be a predetermined timing. The Cancel button 425 is used to clear the information entered into the text boxes 421-423.

FIG. 9 is a diagram showing an example of an additional screen 43 for a normal notification.
As shown in FIG. 9 , the Add Normal Notification screen 43 is displayed on the display unit 15 when adding (creating) notification information that does not require a reply. The screen includes text boxes 431-433 for inputting the notification title, notification body, and reply-to information, as well as a Confirm button 434 and a Cancel button 435. Since the Add Normal Notification screen 43 adds notification information that does not require a reply as described above, inputting the reply-to information in the text box 433 is optional. The Confirm button 434 is used to confirm the addition of the information (notice information) entered in the text boxes 431-433. When the Confirm button 434 is selected, the created notification information is stored in the notification information file 133 and distributed to the client terminal 20 of the designated company (customer) as the distribution destination. The timing of distribution of the notification information is not limited to the timing of the Confirm button 434 selection, but may be a predetermined timing. The Cancel button 435 is used to clear the information entered in the text boxes 431-433.

The operation unit 14 has a key input unit such as a keyboard and a pointing device such as a mouse, and accepts key operation inputs and position operation inputs from the user, outputting this operation information to the CPU 11. The CPU 11 accepts user input operations based on the information sent from the operation unit 14.

The display unit 15 is composed of an LCD (Liquid Crystal Display), EL (Electro Luminescence) display, etc., and displays various information according to display information instructed by the CPU 11.

The communication unit 16 is composed of a network card, etc. The communication unit 16 is connected to the communication network N and communicates with devices on the communication network N.

<Configuration of client terminal>
Next, the functional configuration of the client terminal 20 will be described with reference to Fig. 10. Fig. 10 is a block diagram showing the functional configuration of the client terminal 20.

As shown in FIG. 10, the client terminal 20 includes a CPU 21, RAM 22, a storage unit 23, an operation unit 24, a display unit 25, a communication unit 26, and a bus 27. The components of the client terminal 20 are connected via the bus 27.

The CPU 21 is a processor that controls each part of the client terminal 20. The CPU 21 reads out a specified program from among the system programs and application programs stored in the storage unit 23, expands it into the RAM 22, and executes various processes in accordance with that program.

RAM 22 is, for example, a volatile memory and has a work area for temporarily storing various programs and data read by CPU 21.

The memory unit 23 includes a storage device, such as an HDD or SSD, that can write and read data, and stores files containing various programs and data.

The operation unit 24 has a key input unit such as a keyboard and a pointing device such as a mouse, and accepts key operation inputs and position operation inputs from the user, outputting the operation information to the CPU 21. The CPU 21 accepts the user's input operations based on the information sent from the operation unit 24.

The display unit 25 is composed of an LCD, EL display, etc., and displays various information according to display information instructed by the CPU 21.

The communication unit 26 is composed of a network card, etc. The communication unit 26 is connected to the communication network N and communicates with devices on the communication network N.

<Reply status information update process>
Next, a control procedure for a reply status information update process according to one aspect of the present embodiment will be described with reference to the flowchart of FIG.

When the reply status information update process shown in FIG. 11 starts, the CPU 11 of the server 10 first determines whether notification information has been delivered to the client terminal 20 (step S1).

If it is determined in step S1 that notification information has been delivered to the client terminal 20 (step S1; YES), the CPU 11 determines whether the category of the delivered notification information is "important" (step S2).

If it is determined in step S2 that the classification of the delivered notification information is "important" (step S2; YES), the CPU 11 increments the number of important notification deliveries for the recipient company in the reply status information file 132 (see Figure 4) by one (step S3). For example, if notification information classified as "important" is delivered to the company with customer ID "1" (Arai Shokai), the number of important notification deliveries for that company is incremented by one, updating the number of important notification deliveries from 15 to 16. The CPU 11 then proceeds to step S4.

Furthermore, if it is determined in step S1 that no notification information has been delivered to the client terminal 20 (step S1; NO), or if it is determined in step S2 that the category of the delivered notification information is not "important," i.e., the category is "normal" (step S2; NO), the CPU 11 skips step S3 and proceeds to step S4.

Next, the CPU 11 determines whether reply information has been received from the client terminal 20 that distributed the notification information (step S4). Here, the reply information is sent from the target client terminal 20 to the server 10 when the send button 522 is operated with the reply content entered in the text box 521 on the sticky note confirmation screen 52 (see FIG. 15), which will be described later.

If it is determined in step S4 that reply information has been obtained from the client terminal 20 that distributed the notification information (step S4; YES), the CPU 11 determines whether the notification information category for the obtained reply information is "important" (step S5).

If it is determined in step S5 that the classification of the notification information related to the acquired reply information is "important" (step S5; YES), the CPU 11 increments by one the number of important notification replies of the company that sent the reply information in the reply status information file 132 (see Figure 4) (step S6). For example, if the company with customer ID "1" (Arai Shokai) sent the reply information, the number of important notification replies of that company is incremented by one, updating the number of important notification replies from 6 to 7. The CPU 11 then returns the process to step S1 and repeats the subsequent processes.

Furthermore, if it is determined in step S4 that no reply information has been received from the client terminal 20 that distributed the notification information (step S4; NO), or if it is determined in step S5 that the category of the notification information related to the received reply information is not "important," i.e., the category is "normal" (step S5; NO), the CPU 11 skips step S6, returns the process to step S1, and repeats the subsequent processes.

<Caution message setting process>
Next, a control procedure for a warning message setting process according to one aspect of the present embodiment will be described with reference to the flowchart of Fig. 12. This warning message setting process is executed when an input operation to select the important button 414 is performed on the notification content list screen 41 (see Fig. 7) described above.

When the warning message setting process shown in Figure 12 starts, the CPU 11 of the server 10 first obtains the response status information (number of important notification deliveries and number of important notification replies) of the recipient company from the response status information file 132 (see Figure 4) (step S11).

Next, the CPU 11 determines whether the number of times the important notification has been sent to the recipient company exceeds five times (a predetermined number of times) based on the response status information of the recipient company obtained in step S11 (step S12).

If it is determined in step S12 that the number of important notification deliveries to the recipient company does not exceed five (step S12; NO), the CPU 11 terminates the warning message setting process. In other words, if the recipient company has delivered important notifications only a small number of times, it is difficult to determine whether the company tends to delay replies to notifications classified as "important," so a warning message is not set.

Furthermore, if it is determined in step S12 that the number of important notification deliveries to the recipient company is more than five (step S12; YES), the CPU 11 derives a reply rate based on the reply status information of the recipient company (step S13). Here, the reply rate is the ratio of the number of important notification replies from the recipient company to the number of important notification deliveries from the recipient company.

Next, the CPU 11 determines whether the reply rate derived in step S13 is less than 50% (step S14). Note that the warning message setting process may be configured to perform either the determination process in step S12 or the determination process in step S14.

If it is determined in step S14 that the reply rate is not less than 50% (step S14; NO), the CPU 11 terminates the warning message setting process. In other words, if the recipient company does not tend to delay replying to notifications classified as "important," it is assumed that the company will reply without prompting, so a warning message is not set.

Furthermore, if it is determined in step S14 that the reply rate is less than 50% (step S14; YES), the CPU 11 obtains a warning message corresponding to the reply rate derived in step S13 from the warning message information file 134 (see FIG. 6) (step S15). For example, if the reply rate derived in step S13 is 40%, the warning message with ID "1" is obtained from the warning message information file 134.

Next, the CPU 11 sets the notice obtained in step S15 in the notification information to be distributed (step S16). Specifically, as shown in FIG. 13, the CPU 11 sets the notice obtained in step S15 (e.g., "This notification requires a reply...") in the text box 422 for entering the notification text on the important notification addition screen 42 displayed on the display unit 15. At this time, the CPU 11 also sets an explanatory text for the set notice (e.g., "※The following notice will be added to the end of the notification text※") in front of the notice. The CPU 11 then terminates the notice setting process.

Next, the display operation on the client terminal 20 when notification information with a warning message set by the above-mentioned warning message setting process is received from the server 10 will be described with reference to Figures 14 and 15. The client terminal 20 is assumed to be the client terminal 20 of a company (Arai Shokai) with customer ID "1."

FIG. 14 is a diagram showing an example of the support panel screen 51. As shown in FIG.
For example, when notification information (information on notification title, notification body (body with warning message set), category, and reply destination) with notification ID "1" is received from the server 10, the CPU 21 of the client terminal 20 displays a user-operable sticky note-style object 511 showing the notification information on the support panel screen 51 displayed on the display unit 25, as shown in FIG. 14. The word "IMPORTANT" in a square shown on this object 511 indicates that the category of the notification information is "IMPORTANT." Furthermore, the word "REPLY" in a square indicates that a reply destination has been set.
When a predetermined operation for specifying the sticky note type object 511 is performed, the CPU 21 displays the sticky note confirmation screen 52 on the display unit 25 .

FIG. 15 is a diagram showing an example of the sticky note confirmation screen 52. As shown in FIG.
As shown in FIG. 15 , the sticky note confirmation screen 52 is a screen for displaying details of the notification information indicated by the object 511. The screen 52 individually displays information such as the title (notification title) and the main text (notification main text). The sticky note confirmation screen 52 also displays the main text with the warning message set by the warning message setting process (e.g., the warning message with ID “1”; see FIG. 6 ) added to the end. The sticky note confirmation screen 52 also includes a reply field, which includes a text box 521 for entering the content of the reply and a send button 522. When the send button 522 is pressed after entering the content of the reply in the text box 521, an email is sent to the preset reply destination, i.e., “tachikawa@support.co.jp” included in the notification information received from the server 10. When the send button 522 is pressed, reply information indicating that a reply has been sent to the notification information indicated by the object 511 is sent to the server 10. This reply information includes, for example, the customer ID of the company (customer) that sent the reply information, the notice ID of the notice information that caused the reply information to be sent, etc. This enables the CPU 11 of the server 10, which has acquired the reply information from the client terminal 20, to increment the number of important notification replies by 1 (step S6) in the reply status information update process (see FIG. 11) described above.

As explained above, the CPU 11 of the server 10 acquires reply status information for notification information (notification information) previously distributed to the recipient customer, determines whether or not the predetermined conditions based on the acquired reply status information are met, and if it is determined that the predetermined conditions are met, creates the notification information to be distributed this time with a warning message (demand information) added to encourage the recipient customer to reply.
Therefore, when it is determined that a predetermined condition based on the reply status information is met, the server 10 creates the notification information to be distributed this time with an attached warning (demand information) to urge the recipient customer to reply. For example, if the recipient customer to whom the current distribution is to be distributed tends to be slow to reply, the server 10 can create the notification information to be distributed this time with an attached warning. This makes it possible to urge the recipient customer who tends to be slow to reply to reply.

In addition, if the notification information being distributed this time requires a reply, the CPU 11 of the server 10 can add a warning message to encourage the recipient customer to reply, allowing the warning message to be handled appropriately.

In addition, the CPU 11 of the server 10 displays on the notification content list screen (predetermined display screen) 41 an important button (first button) 414 for displaying on the display unit 15 an additional screen for important notifications (reply required information creation screen) 42 used when creating notification information that requires a reply, and a normal button (second button) 415 for displaying on the display unit 15 an additional screen for normal notifications (no reply required information creation screen) 43 used when creating notification information that does not require a reply.
Therefore, the server 10 allows the user to select whether to create notification information that requires a reply or notification information that does not require a reply by providing the important button 414 and the normal button 415. This allows the user to add a warning message to notification information that requires a reply to encourage the recipient customer to reply, and therefore the warning message can be handled more appropriately.

In addition, the CPU 11 of the server 10 determines that the above-mentioned specified conditions are met if the reply rate of the recipient customer is less than 50% and the number of important notification deliveries to that recipient customer exceeds five, thereby making it possible to appropriately identify recipient customers who tend to be slow to reply.

Furthermore, the CPU 11 of the server 10 adds a warning message corresponding to the reply status information of the distribution destination customer to the notification information to be distributed this time, based on the warning message information file 134 .
Therefore, according to the server 10, it is possible to add different warning messages depending on the degree of tendency for replies to be delayed based on the reply status information of the recipient customers, so that appropriate warning messages can be issued to each company that tends to be slow to reply.

Although the present invention has been specifically described above based on the embodiments, the present invention is not limited to the above embodiments and can be modified within the scope of the invention.
For example, in the above embodiment, in the warning message setting process (see FIG. 12 ), if the reply rate of the recipient company is less than 50% and the recipient company has sent important notifications more than five times, it is determined that a warning message needs to be set in the notification information. However, the threshold value used as the criterion for this determination can be changed as appropriate. Furthermore, the setting conditions of the warning message information file 134 can also be changed as appropriate in accordance with the change in the threshold value.

In addition, in the above embodiment, a warning message is given as an example of warning information that can be set (appended) to notification information that requires a reply, but this warning information is not limited to a warning message. For example, the warning information may be a warning icon that can alert the recipient company, a warning audio message, or display control information for changing the display mode (e.g., display color) of a sticky note-style object 511 from normal. In addition, in the above embodiment, the warning message is set (appended) at the end of the notification body, but the warning message may also be set at the beginning of the notification body, for example.

In addition, in the above embodiment, the sticky note confirmation screen 52 displays the title (notification title) and main text (notification main text) separately, and if a warning message has been set, the warning message is displayed in the main text section. However, for example, a new warning message section may be created and the warning message may be displayed in that section.

In addition, in the above embodiment, whether or not a warning message needs to be set in the notification information is determined based on the response rate of the recipient company. However, for example, each time notification information requiring a response is delivered to a recipient company, the time between the delivery of the notification information and the reply to that notification information may be stored, and whether or not a warning message needs to be set in the notification information may be determined based on the average of that time.

In addition, in the reply status information update process (see FIG. 11) of the above embodiment, when the server 10 receives reply information regarding notification information categorized as "important" from the client terminal 20 of the company that distributed the notification information, the number of important notification replies from the company that sent the reply information is incremented by 1. However, for example, the number of important notification replies from the company that sent the reply information may be incremented by 1 on the condition that the server 10 receives the reply information within a predetermined period of time. On the other hand, even when reply information regarding notification information categorized as "important" is sent from the client terminal 20 of the company that distributed the notification information, the number of important notification replies from the company that sent the reply information may not be incremented by 1 if a reply reminder email is received from the server 10 before the reply information is sent or if the reply information is sent after the predetermined period has elapsed.

In addition, in the above embodiment, the sticky note confirmation screen 52 illustrated in FIG. 15 initially displays the "Title," "Body," and "Reply" items, as well as the Send button 522. However, for example, when a predetermined operation to specify an object 511 is performed on the support panel screen 51 of FIG. 14, only the "Title," "Body," and Send button 522 are normally displayed, whereas for client terminals 20 of companies (customers) that tend to be slow to reply, all of the "Title," "Body," and "Reply" items, as well as the Send button 522, may be displayed. In this way, for companies (customers) that tend to be slow to reply, displaying the "Reply" item from the beginning makes it possible to encourage the company to reply.

In addition, in the above-described embodiment, an example was disclosed in which the HDD or SSD of the storage unit 13 of the server 10 was used as the computer-readable medium for the program of the present invention, but this example is not limiting. Other computer-readable media include flash memory and portable recording media such as CD-ROMs. Furthermore, carrier waves are also applicable to the present invention as a medium for providing the program data of the present invention via a communication line.

Although the embodiments of the present invention have been described, the scope of the present invention is not limited to the above-described embodiments, but includes the scope of the invention described in the claims and its equivalents.
The inventions described in the claims originally attached to this application are as follows. The claim numbers described in the appendix are the same as those of the claims originally attached to this application.
[Note]
<Claim 1>
An acquisition means for acquiring reply status information for notification information previously distributed to a destination customer;
a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means;
a creating means for creating notification information to be distributed this time, with reminder information added to prompt the distribution destination customer to reply, when the determining means determines that the predetermined condition is met;
An information processing device comprising:
<Claim 2>
The notification information includes reply-required information that requires a reply to the notification information and reply-free information that does not require a reply to the notification information,
the acquiring means acquires the reply status information when the creating means creates the reply-required information as the notification information to be distributed this time.
2. The information processing apparatus according to claim 1, wherein:
<Claim 3>
3. The information processing device according to claim 2, further comprising a display control means for displaying on a predetermined display screen a first button for displaying on a display unit a reply-required information creation screen used when creating the reply-required information, and a second button for displaying on the display unit a no-reply information creation screen used when creating the no-reply information.
<Claim 4>
2. The information processing apparatus according to claim 1, wherein the notification information to be distributed this time is reply-required information that requires a reply to the notification information.
<Claim 5>
The information processing device according to any one of claims 1 to 4, characterized in that the reply status information is reply count information indicating the number of replies to notification information previously delivered to the recipient customer, or reply rate information indicating the rate of replies to the notification information.
<Claim 6>
6. The information processing device according to claim 5, wherein the determining means determines that the predetermined condition is satisfied when the reply count information is equal to or greater than a first threshold value or when the reply rate information is equal to or less than a second threshold value.
<Claim 7>
The dunning information is made up of a plurality of pieces of dunning information each having a different degree of dunning,
a dunning information file is provided in which each piece of dunning information and an additional condition based on the reply status information for adding each piece of dunning information to the notification information are stored in association with each other;
the creation means adds the dunning information corresponding to the reply status information of the destination customer to the notification information to be distributed this time based on the dunning information file;
7. The information processing device according to claim 1, wherein the information processing device is a computer.
<Claim 8>
an acquisition step of acquiring reply status information for notification information previously distributed to a destination customer;
a determination step of determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition step;
a creating step of creating notification information to be distributed this time, with reminder information added to prompt the distribution destination customer to reply, when it is determined in the determining step that the predetermined condition is satisfied;
An attention-raising method comprising:
<Claim 9>
The computer of the information processing device,
An acquisition means for acquiring reply status information for notification information previously distributed to destination customers;
a determination means for determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition means;
a creating means for creating notification information to be distributed this time with reminder information added thereto for urging the distribution destination customer to reply when the determining means determines that the predetermined condition is met;
A program characterized by functioning as

100 Business system 10 Server (information processing device)
11 CPU
12 RAM
13 Storage unit 131 Customer information database 132 Reply status information file 133 Notice information file 134 Warning message information file 14 Operation unit 15 Display unit 16 Communication unit 17 Bus 20 Client terminal 21 CPU
22 RAM
23 Memory unit 24 Operation unit 25 Display unit 26 Communication unit 27 Bus

Claims (8)

An acquisition means for acquiring reply status information for notification information previously distributed to a destination customer;
a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means;
a creating means for creating notification information to be distributed this time , which is reply-required information requiring a reply to the notification information, with reminder information added thereto to prompt the destination customer to reply , when the determining means determines that the predetermined condition is met;
An information processing device comprising: The notification information includes the reply required information and no-reply information that does not require a reply to the notification information,
the acquiring means acquires the reply status information when the creating means creates the reply-required information as the notification information to be distributed this time.
2. The information processing apparatus according to claim 1, wherein: The information processing device of claim 2 further comprises display control means for displaying on a predetermined display screen: a first button for displaying on a display unit a reply-required information creation screen used when creating the reply-required information; and a second button for displaying on the display unit a no-reply information creation screen used when creating the no-reply information. an acquisition means for acquiring reply status information , which is reply count information indicating the number of replies to notification information previously distributed to a destination customer, or reply rate information indicating the rate of replies to the notification information;
a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means;
a creating means for creating notification information to be distributed this time, which is reply-required information requiring a reply to the notification information, with reminder information added thereto to prompt the destination customer to reply, when the determining means determines that the predetermined condition is met;
An information processing device comprising : 5. The information processing device according to claim 4, wherein the determining means determines that the predetermined condition is met when the reply count information is equal to or greater than a first threshold value or when the reply rate information is equal to or less than a second threshold value. The dunning information is made up of a plurality of pieces of dunning information each having a different degree of dunning,
a dunning information file is provided in which each piece of dunning information and an additional condition based on the reply status information for adding each piece of dunning information to the notification information are stored in association with each other;
the creation means adds the dunning information corresponding to the reply status information of the destination customer to the notification information to be distributed this time based on the dunning information file;
6. The information processing device according to claim 1, wherein: 1. A computer-implemented method for providing an alert, comprising:
an acquisition step of acquiring reply status information for notification information previously distributed to a destination customer;
a determination step of determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition step;
a creating step of creating notification information to be distributed this time, which is reply-required information requiring a reply to the notification information, with reminder information added to prompt the distribution destination customer to reply, when it is determined in the determining step that the predetermined condition is satisfied ;
An attention-raising method comprising: The computer of the information processing device,
An acquisition means for acquiring reply status information for notification information previously distributed to destination customers;
a determination means for determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition means;
a creating means for creating notification information to be distributed this time , in a state where the determining means determines that the predetermined condition is met, and in which reminder information for urging the destination customer to reply is added, the reminder information requiring a reply to the notification information ;
A program characterized by functioning as