JP7769201B2 - Accounting support system, accounting support method, and accounting support program - Google Patents

Description

The present invention relates to an accounting support system, accounting support method, and accounting support program that performs accounting using benefits available at a facility.

Conventionally, in order to attract more customers and increase repeat visits, facilities such as restaurants have been known to offer a system that provides users with rewards (points) that can be used to pay for their service fees (see, for example, Patent Document 1). For example, when a user informs a store clerk at the time of payment that they would like to use their points, the clerk will deduct the amount corresponding to the points from the service fee and process the payment.

Japanese Patent Application Laid-Open No. 2003-76907

At facilities where points can be used, for example, users must inform store clerks that they will be using points, and store clerks must confirm with users whether they will be using points. However, there are cases where users forget to inform store clerks that they will be using points, or where store clerks forget to confirm with users whether they will be using points. In this case, for example, if a user requests to use points after completing a transaction, the store clerk must cancel the transaction, process the discount, and then complete the transaction again. Furthermore, if a customer realizes that their point usage has not been reflected in their transaction after leaving the store, the facility or point management company must return the points to the user. As such, problems arise at facilities where points can be used and point management companies, such as reduced transaction efficiency and additional work.

The object of the present invention is to provide an accounting support system, accounting support method, and accounting support program that can improve the efficiency of accounting work in facilities.

The accounting support system of the present invention is a system comprising: a reservation processing unit that acquires reservation information for multiple users at a facility; an acquisition processing unit that acquires, based on the reservation information acquired by the reservation processing unit, usage schedule information corresponding to each of multiple users who have reserved the facility and will use benefits that can be used to account for the facility's usage fee; and a presentation processing unit that presents a list of the usage schedule information acquired by the acquisition processing unit to the facility.

The accounting support method of the present invention is a method in which one or more processors execute a reservation step in which they acquire reservation information for multiple users at a facility; an acquisition step in which, based on the reservation information acquired in the reservation step, they acquire usage plan information corresponding to each of multiple users who have reserved the facility and will use benefits that can be used to account for the facility's usage fee; and a presentation step in which they present to the facility a list of the multiple usage plan information acquired in the acquisition step.

The accounting support program of the present invention is a program for causing one or more processors to execute the following steps: a reservation step for acquiring reservation information for multiple users at a facility; an acquisition step for acquiring, based on the reservation information acquired in the reservation step, usage schedule information corresponding to each of multiple users who have reserved the facility and will use benefits that can be used to account for the facility's usage fee; and a presentation step for presenting to the facility a list of the usage schedule information acquired in the acquisition step.

The present invention provides an accounting support system, accounting support method, and accounting support program that can improve the efficiency of accounting work in facilities.

FIG. 1 is a block diagram showing the configuration of a accounting support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of facility information used in the transaction support system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of member information used in the accounting support system according to an embodiment of the present invention. FIG. 4 is a diagram showing an example of reservation information used in the accounting support system according to an embodiment of the present invention. FIG. 5 is a diagram showing an example of a search page displayed on a user terminal according to an embodiment of the present invention. FIG. 6 is a diagram showing an example of a search result page displayed on a user terminal according to an embodiment of the present invention. FIG. 7 is a diagram showing an example of a reservation application page displayed on a user terminal according to an embodiment of the present invention. FIG. 8 is a diagram showing an example of a management page displayed on the facility terminal according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a management page displayed on the facility terminal according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a checkout page displayed on a facility terminal according to an embodiment of the present invention. FIG. 11 is a diagram showing an example of a management page displayed on a facility terminal according to an embodiment of the present invention. FIG. 12 is a diagram showing an example of a management page displayed on the facility terminal according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of a management page displayed on the facility terminal according to the embodiment of the present invention. FIG. 14 is a flowchart showing an example of the procedure for the accounting support process executed by the accounting support system according to an embodiment of the present invention. FIG. 15 is a diagram showing an example of a point usage schedule that is printed out in the accounting support system according to an embodiment of the present invention. FIG. 16 is a diagram showing an example of a management page displayed on the facility terminal according to the embodiment of the present invention. FIG. 17 is a diagram showing an example of a notification page displayed on the user terminal according to an embodiment of the present invention.

The following describes an embodiment of the present invention with reference to the accompanying drawings to facilitate understanding of the present invention. Note that the following embodiment is an example of a specific embodiment of the present invention and does not limit the technical scope of the present invention.

[Accounting Support System 1]
1, accounting support system 1 according to an embodiment of the present invention includes accounting support device 2, a user terminal 3, and a facility terminal 4. Accounting support device 2, user terminal 3, and facility terminal 4 can communicate via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line.

The accounting support device 2 can manage reservation and accounting information for multiple facilities, as well as information about users who use the facilities. Specifically, the accounting support device 2 communicates data with the facility terminal 4 of each facility to manage reservation information, accounting information, etc., and with the user terminal 3 to manage user personal information (membership information, benefit information, etc.). The accounting support device 2 can provide a reservation service that accepts facility searches and reservations from users, a benefit service that grants benefits to users, and a facility management service, and can operate a website corresponding to each service. Here, the benefit is monetary value that can be used to pay (account) facility usage fees, such as points, coupons, and discount vouchers. In this embodiment, "points" are used as an example of the benefit. For example, if one point is set to one yen, users can use the desired amount of their points to pay the usage fee. Users are also awarded points equivalent to the usage fee. For example, a user is awarded one point for every 100 yen of usage fee (or payment amount). The accounting support device 2 updates the user's points by awarding points to the user through special services and subtracting points used during accounting from the user's points. Users can use the reservation service and special service by, for example, registering as a member.

Facility staff use the management service to manage reservations and the accounts of users (customers). Facility staff can use the management service by, for example, registering as members.

In the following, in this embodiment, the accounting support system 1 will be described using an example in which the facility is a restaurant that serves food and beverages. Note that the facility may also be any other type of facility, such as a karaoke bar, bowling alley, table tennis hall, golf course, hot spring facility, accommodation facility, or service provider.

The user terminal 3 is an information processing device operated by users who search for and make reservations at facilities, and who acquire and use points. The facility terminal 4 is an information processing device located, for example, at a facility and operated by a store clerk who manages facility reservation information and transaction information. The transaction support system 1 includes one or more user terminals 3 and one or more facility terminals 4.

In this embodiment, the accounting support device 2 alone corresponds to the accounting support system of the present invention, but the accounting support system of the present invention may also include one or more of the components of the accounting support device 2, user terminal 3, and facility terminal 4. For example, if the components of the accounting support device 2, user terminal 3, and facility terminal 4 work together to share and execute the accounting support process (see FIG. 14) described below, a system including multiple components that execute that process can be considered as the accounting support system of the present invention. For example, the accounting support device 2 and facility terminal 4 may constitute the accounting support system of the present invention.

[Accounting support device 2]
1, the accounting support device 2 is a server equipped with a control unit 21, a memory unit 22, an operation display unit 23, and a communication I/F 24. The accounting support device 2 is not limited to a single computer, but may be a computer system in which multiple computers operate in cooperation. Furthermore, the various processes executed by the accounting support device 2 may be executed in a distributed manner by one or multiple processors.

The communication I/F 24 is a communication interface that connects the accounting support device 2 to the communication network N1 via a wired or wireless connection, and performs data communication in accordance with a specified communication protocol with external devices such as the user terminal 3 and facility terminal 4 via the communication network N1.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as a hard disk drive (HDD) or solid state drive (SSD) that stores various information. Specifically, the storage unit 22 stores data such as facility information D1, member information D2, and reservation information D3. The facility information D1 includes information about restaurants that are search targets and reservations. The member information D2 includes information about users (members) who can use the reservation service and the bonus service. The reservation information D3 includes information about restaurant reservations received from users. Figure 2 is a diagram showing an example of facility information D1, Figure 3 is a diagram showing an example of member information D2, and Figure 4 is a diagram showing an example of reservation information D3. The storage unit 22 also stores information about multiple restaurants that are search targets. The reservation information D3 shown in Figure 4 is an example of reservation information for a specific restaurant (here, restaurant G1). The storage unit 22 stores reservation information D3 for each restaurant.

As shown in FIG. 2, facility information D1 includes information such as the corresponding "facility ID," "facility name," "area," "genre," "address," and "URL" for each restaurant. The facility ID is identification information for the restaurant, and the facility name is the name of the restaurant. The area is the name of the area where the restaurant is located, for example. The genre is information that can identify the content of services provided by the restaurant, such as the cuisine genre. The address is the detailed address of the restaurant and is used as information indicating the location of the restaurant. The URL is access information for accessing the restaurant's homepage, reservation page, or other webpage. Facility information D1 may also include information on the amount (budget) previously set as the average amount required to visit the restaurant, identification information for an image of the restaurant, etc.

As shown in FIG. 3, member information D2 includes information such as the corresponding "member ID," "password," "name," "email address," and "acquired points" for each user. The member ID is identification information for the user (member), and the password is a password set by the user. The member ID and password are used as login information when logging in to the websites for the reservation service and the special service. The email address is an email address that the user terminal 3 can use to receive emails. The acquired points are the balance of points currently held by the user that can be used to pay facility usage fees. The control unit 21 updates the acquired points in member information D2 based on accounting information obtained from the facility terminal 4. For example, the control unit 21 adds points corresponding to the amount of usage fees paid to the acquired points, or subtracts points used to pay usage fees from the acquired points.

As shown in FIG. 4, reservation information D3 includes information such as the "reservation holder's name," "number of people," "visit date," "start time of use," "end time of use," "table," "whether points are used," and "points used." The reservation holder's name is the name of the user who made the reservation. The number of people is the number of users planning to visit the restaurant (reservation number). The visit date is the date the users plan to visit the restaurant. The start time of use is the planned time the users plan to arrive (arrival time), and the end time of use is the planned time the users plan to leave (exit time). Here, if the usage time (time limit) for each user at restaurant G1 is preset (e.g., a two-hour system), the end time for users A1 and A2 who made reservations at 6:00 PM will be 8:00 PM, and the end time for users A3 and A4 who made reservations at 7:00 PM will be 9:00 PM. The control unit 21 registers the end time of use in reservation information D3 based on the time limit and the user's reservation information (arrival time). Note that the end time may be omitted in restaurants that do not implement a time-based system. The table is information that identifies the object of use, such as a table used by a customer. The table may be selected by the customer when making a reservation, or may be assigned by the restaurant.

The "point usage" field indicates whether or not the user will use points. For example, when making a reservation for restaurant G1, the user can select whether or not to use points ("yes" or "no") on the reservation request page P3 (see Figure 7) displayed on the user terminal 3. Furthermore, a user who selects "yes" to use points can enter the number of points they plan to use from their own accumulated points (see Figure 3) on the reservation request page P3. The control unit 21 registers the points entered on the user terminal 3 as the usage points in the reservation information D3. The reservation information D3 is registered or changed by the control unit 21 each time a new reservation or reservation change is accepted from the facility terminal 4 or user terminal 3.

In another embodiment, some or all of the facility information D1, member information D2, and reservation information D3 may be stored on another server accessible from the accounting support device 2 via the communication network N1. In this case, the control unit 21 of the accounting support device 2 may obtain the information from the other server and execute the accounting support process described below (see FIG. 14).

The memory unit 22 also stores layout data and image data for generating various web pages displayed on the user terminal 3, such as the search page P1 (see FIG. 5), the search result page P2 (see FIG. 6), and the reservation request page P3 (see FIG. 7). The memory unit 22 also stores layout data and image data for generating various web pages displayed on the facility terminal 4, such as the management page P4 (see FIG. 8, FIG. 9, FIG. 11-FIG. 13) and the checkout page P5 (see FIG. 10). In this embodiment, the control unit 21 of the accounting support device 2 generates the various web pages and sends the web page information to the user terminal 3 and the facility terminal 4, thereby displaying the various web pages on the user terminal 3 and the facility terminal 4. In another embodiment, the control unit 21 of the accounting support device 2 may cause the control unit 31 of the user terminal 3 and the control unit 41 of the facility terminal 4 to display the various web pages by sending the data necessary to display the various web pages to the user terminal 3 and the facility terminal 4.

Furthermore, the memory unit 22 stores control programs such as an accounting support program that causes the control unit 21 to execute the accounting support process (see FIG. 14) described below. For example, the accounting support program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive provided in the accounting support device 2 and stored in the memory unit 22.

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS that cause the CPU to execute various types of arithmetic processing are pre-stored. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 21 controls the accounting support device 2 by having the CPU execute various control programs pre-stored in the ROM or storage unit 22.

In the past, in facilities where points can be used, users would have to inform store clerks that they would like to use points, and the clerks would have to confirm with the user whether they would like to use points. However, there are cases where users forget to inform store clerks that they would like to use points, or where store clerks forget to confirm with the user whether they would like to use points. In such cases, if a user requests to use points after completing a transaction, the clerk must cancel the transaction, process the discount, and then complete the transaction again. Furthermore, if a customer realizes after leaving the store that their point usage has not been reflected in the transaction, the facility or point management company must return the points to the user. As such, facilities where points can be used and point management companies face problems such as reduced transaction efficiency and the creation of additional work. In response to these issues, the transaction support device 2 of this embodiment can improve the efficiency of transaction work at facilities.

Specifically, as shown in FIG. 1, the control unit 21 includes various processing units, such as a reservation processing unit 211, an acquisition processing unit 212, a presentation processing unit 213, a reception processing unit 214, and an accounting processing unit 215. The control unit 21 functions as the various processing units by executing various processes in accordance with the accounting support program using the CPU. Some or all of the processing units may be configured with electronic circuits. The accounting support program may be a program that causes multiple processors to function as the processing units.

The reservation processing unit 211 obtains the user's reservation information for restaurants. Specifically, when the reservation processing unit 211 receives a restaurant search request from a user, it searches for restaurants that meet the search criteria and presents the search results to the user. Figure 5 shows an example of a search page P1 for entering search criteria. For example, user A1 accesses the reservation service website and enters the search criteria on search page P1 displayed on the user terminal 3. Search page P1 displays input fields K11 to K14 for entering the area, visit date, visit time, and number of people. Search page P1 also displays input field K15 for entering specific conditions, such as searching for restaurants where points can be used or restaurants with private rooms. User A1 enters various search criteria on search page P1 and presses the confirm button K16. This causes the reservation processing unit 211 to execute a search process for restaurants that meet the search criteria.

The reservation processing unit 211 displays a search result page P2 showing the results of the search process on the user terminal 3. Figure 6 shows an example of the search result page P2. The search result page P2 displays a list of information about each restaurant (restaurant information R1) that meets the search criteria. Each restaurant information R1 displays an overview of the restaurant, an image, a details button K22 for displaying the restaurant's details page, and a reservation button K23 for making a reservation request (reservation application). For example, if user A1 finds a restaurant for which they wish to make a reservation on the search result page P2, they press the reservation button K23 of the corresponding restaurant information R1 to make a reservation request. On the other hand, if user A1 does not find a restaurant for which they wish to make a reservation on the search result page P2, they press the change conditions button K21. When the change conditions button K21 is pressed, the reservation processing unit 211 re-displays the search page P1 (see Figure 5) and accepts user A1's operation to change the search conditions.

When user A1 presses the reservation button K23 for the desired restaurant (here, restaurant G1), the reservation processing unit 211 displays a reservation application page P3 on the user terminal 3. Figure 7 shows an example of the reservation application page P3. The reservation application page P3 displays reservation conditions (date and time of visit, number of diners, etc.), the name of the person making the reservation, their email address, and their phone number. The reservation application page P3 also displays a points selection field K31 for selecting whether or not to use points, and a points input field K32 for entering the points to be used. The reservation application page P3 also displays the points (point balance) currently held by user A1. If user A1 wishes to use points to pay for the restaurant G1, user A1 selects "Yes" for points use and enters the number of points to be used (here, "1,000" points) in the points input field K32. When user A1 enters various information on the reservation application page P3 and presses the reservation button K33, the reservation processing unit 211 accepts the reservation request for restaurant G1 and, if reservations for restaurant G1 are available, executes the reservation process.

During the reservation process, the reservation processing unit 211 registers the reservation details in reservation information D3 (see Figure 4) corresponding to the restaurant G1 that is the target of the reservation. The reservation processing unit 211 can also cancel the reservation registered in the reservation information D3 in response to an operation on the user terminal 3, or can cancel it automatically. When the reservation process is complete, the reservation processing unit 211 sends, for example, a reservation completion email to the user terminal 3 of user A1 who made the reservation request and to the facility terminal 4 of the restaurant G1 that is the target of the reservation.

The reservation processing unit 211 acquires reservation information D3 (see Figure 4) for a specific restaurant (here, restaurant G1). The reservation processing unit 211 is an example of a reservation processing unit of the present invention.

The acquisition processing unit 212 acquires planned usage information corresponding to a user who will use points that can be used to pay for the restaurant's bill, based on the reservation information D3 acquired by the reservation processing unit 211. Here, the acquisition processing unit 212 acquires planned usage information for a reservation holder who will use points at restaurant G1. Specifically, the acquisition processing unit 212 acquires planned usage information corresponding to a user who will use points from the reservation information D3 for restaurant G1. The planned usage information includes at least one of the following information: the name of the user who made the reservation who will use points, and the table assigned to the user who will use points. The planned usage information may also include at least one of the following information: the number of people made a reservation by the reservation holder, the date of arrival, the start time of use, the end time of use, and the points to be used.

For example, the acquisition processing unit 212 acquires, as planned use information corresponding to restaurant G1, the names of users who selected "yes" for point use when making the reservation ("A1," "A2," "A4," "A5," "A6," "A8"), the number of users for each reservation (number of reservations), and the start time of each reservation (arrival time). Furthermore, for example, the acquisition processing unit 212 acquires planned use information for a business day. Here, for example, when a staff member of restaurant G1 logs in to the management site on the facility terminal 4 before business opens (for example, at 16:00) on a business day (for example, June 1, 2021), the planned use information for that day is acquired. The acquisition processing unit 212 is an example of an acquisition processing unit of the present invention.

The presentation processing unit 213 presents to the restaurant information (planned usage information) about users who plan to use points at the time of payment at the restaurant. Specifically, the presentation processing unit 213 presents to the restaurant the planned usage information acquired by the acquisition processing unit 212. The presentation processing unit 213 is an example of a presentation processing unit of the present invention.

For example, when a staff member of restaurant G1 logs in to the management site on the facility terminal 4 before business hours (e.g., 4:00 PM) on a business day (e.g., June 1, 2021), the control unit 21 displays management page P4 on the facility terminal 4. Figure 8 shows a specific example of management page P4. Management page P4 displays selection buttons for performing various services such as accounting, reservation management, and page editing, as well as messages (notifications) related to business operations. Here, when the acquisition processing unit 212 acquires planned use information corresponding to restaurant G1, the presentation processing unit 213 displays notification information M1 including planned use information M2 on the management page P4, as shown in Figure 9. For example, when a staff member of restaurant G1 logs in to the management site on the facility terminal 4 before business hours (e.g., 4:00 PM) on a business day (e.g., June 1, 2021), the presentation processing unit 213 displays management page P4 including the planned use information for that day on the facility terminal 4. Planned use information M2 is an example of planned use information according to the present invention.

Here, the presentation processing unit 213 displays on the facility terminal 4 a list for each user the names of the users (users A1, A2, A4, A5, A6, A8) who plan to use points on the business day (June 1, 2021), the number of users (number of reservations), and the start time of use (time of arrival). If there is one user who plans to use points, the presentation processing unit 213 displays one piece of planned use information M2, and if there are multiple users who plan to use points, the presentation processing unit 213 displays multiple pieces of planned use information M2 in a list.

The presentation processing unit 213 also presents to the restaurant a list of multiple pieces of planned use information M2 that have the same planned use date, out of the multiple pieces of planned use information M2 acquired by the acquisition processing unit 212. Here, the presentation processing unit 213 presents to the restaurant G1 a list of six pieces of planned use information M2 for the current business day (June 1, 2021). The presentation processing unit 213 may also display multiple pieces of planned use information M2 in order of start time of use (time of arrival at the restaurant) (for example, earliest first), as shown in FIG. 9.

The presentation processing unit 213 may also display, as planned use information M2, user information (such as a member ID) that identifies the user, the number of points planned to be used, the points held (point balance), the discount amount, the discount rate, etc. Furthermore, if there are multiple types of benefits that can be used at a restaurant, such as points and coupons, the presentation processing unit 213 may display identification information that can identify the type of benefit to be used (such as "use points" or "use coupon").

The name and member ID of the user who will use the benefit, which are included in the usage schedule information M2, are each an example of user information in the present invention. Furthermore, the number of points to be used, the points held, the discount amount, the discount rate, and benefit identification information (such as "use points" or "use coupon"), which are included in the usage schedule information M2, are each an example of benefit information in the present invention. By checking the usage schedule information M2 displayed on the facility terminal 4, store clerks can identify users who require a discount at checkout.

In another embodiment, the presentation processing unit 213 may present to the restaurant a list of multiple pieces of planned use information M2 that have the same planned use date and the same business hours, among the multiple pieces of planned use information M2 acquired by the acquisition processing unit 212. For example, the presentation processing unit 213 may present to the restaurant a list of multiple pieces of planned use information M2 corresponding to customers who have made reservations for the lunch business hours before the start of lunch business, and may present to the restaurant a list of multiple pieces of planned use information M2 corresponding to customers who have made reservations for the dinner business hours before the start of dinner business.

Furthermore, after displaying the planned use information M2 on the facility terminal 4, the presentation processing unit 213 deletes the planned use information M2 if a predetermined user operation is performed on the planned use information M2. For example, when a store clerk presses the confirmation button K41 in the notification information M1 shown in FIG. 9, the presentation processing unit 213 deletes the notification information M1 from the management page P4. Specifically, the reception processing unit 214 accepts predetermined operations on the multiple pieces of planned use information M2 displayed on the facility terminal 4. For example, when the reception processing unit 214 accepts a confirmation operation for the notification information M1 on the management page P4, the presentation processing unit 213 deletes the notification information M1 from the management page P4. The reception processing unit 214 is an example of a reception processing unit of the present invention.

The reception processing unit 214 may also be capable of receiving a user operation to individually select each of the multiple pieces of planned use information M2. For example, a confirmation button may be displayed corresponding to each of the multiple pieces of planned use information M2, and the presentation processing unit 213 may delete from the notification information M1 the piece of planned use information M2 that corresponds to the confirmation button pressed by the store clerk.

The presentation processing unit 213 may also cause the notification information M1 or usage schedule information M2 that was deleted from the management page P4 to be displayed again on the management page P4. For example, the presentation processing unit 213 may also cause the usage schedule information M2 corresponding to a user whose usage end time is approaching to be displayed again on the management page P4.

Specifically, the presentation processing unit 213 may repeatedly present the planned use information M2 (or notification information M1) to the restaurant at predetermined time intervals. For example, the presentation processing unit 213 may repeatedly display the planned use information M2 on the facility terminal 4 at 15-minute intervals. Alternatively, the presentation processing unit 213 may repeatedly display the planned use information M2 on the facility terminal 4 at 30-minute intervals until the start time of use, and then at 15-minute intervals during the available period from the start time of use to the end time of use. Furthermore, the presentation processing unit 213 may shorten the time interval as the end time of use approaches. In this way, even if a staff member checks the planned use information M2, periodically repeating the presentation process of the planned use information M2 ensures that the staff member is aware of the planned use information M2. The presentation processing unit 213 may also present the planned use information M2 on a mobile device (an example of the facility terminal 4 of the present invention) carried by each staff member, and individually repeat the presentation process.

The accounting processing unit 215 performs accounting (settlement) for the user's usage fee (food and drink charges) at the restaurant. If the user uses points, the accounting processing unit 215 performs accounting by deducting the amount equivalent to the points from the usage fee. Figure 10 shows an example of accounting page P5. For example, when the accounting processing unit 215 obtains the order information associated with table T1 for user A1, it displays the product name and price. Furthermore, if user A1 is a point user, the accounting processing unit 215 displays the points input field K42 to accept input of the points to be used. When the staff member confirms with the user and inputs the points to be used, the accounting processing unit 215 acquires the points entered. The accounting processing unit 215 may also acquire the points to be used registered in the reservation information D3 (see Figure 4). When the staff member presses the Confirm button on accounting page P5, the accounting processing unit 215 performs the discount based on the points and executes accounting.

When the transaction is complete, the presentation processing unit 213 deletes the planned use information M2 corresponding to the user whose transaction has been completed. For example, as shown in FIG. 11, when the transaction for user A1 is complete, the presentation processing unit 213 deletes the planned use information M2 corresponding to user A1 from the notification information M1 and displays the planned use information M2 corresponding to the other users excluding user A1 on the facility terminal 4. In another embodiment, the presentation processing unit 213 may change the display mode of the planned use information M2 corresponding to the user whose transaction has been completed. For example, the presentation processing unit 213 may display the planned use information M2 corresponding to user A1 in grayscale, strikethrough the planned use information M2, or display a "completed" mark on the planned use information M2.

In this way, if a user makes a reservation with point usage "yes," the accounting processing unit 215 may display information about point usage, such as the number of points used and the point input field K42, on the accounting page P5. In this case, if a user makes a reservation without point usage, the accounting processing unit 215 does not display information about point usage on the accounting page P5.

Here, when user A1 has completed a transaction using points for the usage fee, the control unit 21 executes a process to subtract the points used from user A1's points (see Figure 3). In the above example, the control unit 21 updates user A1's points from "2500 points" to "1500 points." Furthermore, when user A1's transaction is completed, the control unit 21 may register information in reservation information D3 indicating that user A1's transaction has completed and that points have been used.

As described above, the presentation processing unit 213 presents to the facility information (planned usage information M2) corresponding to restaurant reservation holders who will use points at a predetermined timing (for example, before business opens on a business day). Furthermore, if there are multiple reservation holders who will use points on the same business day, the presentation processing unit 213 presents to the facility a list of planned usage information M2 for each of those reservation holders.

Here, the timing at which the presentation processing unit 213 presents the planned use information M2 to the restaurant is not limited to a specified time on the day of business (for example, the time of login to the management site on that day), but may also be at the following times:

Specifically, the presentation processing unit 213 presents usage schedule information M2 to the restaurant based on the usage period from the start time of usage at the restaurant to the end time of usage. For example, the presentation processing unit 213 presents usage schedule information M2 to the restaurant for a predetermined period including the usage end time. In other words, the presentation processing unit 213 presents usage schedule information M2 to the restaurant for a period from a predetermined time before (e.g., 30 minutes before) the usage end time to a predetermined time after (e.g., 30 minutes after) the usage end time.

For example, users A1 and A2, who will be using points on June 1, 2021, have a start time of 18:00 and an end time of 20:00. In this case, users A1 and A2 are likely to leave the restaurant (pay the bill) within a predetermined time before or after the end time. Therefore, the presentation processing unit 213 presents usage schedule information M2 to the restaurant from 19:30, a predetermined time (30 minutes) before the end time, to 20:30, a predetermined time (30 minutes) after the end time. For example, as shown in FIG. 12, the presentation processing unit 213 displays notification information M1 containing usage schedule information M2 corresponding to users A1 and A2 on management page P4 at 19:30. Furthermore, the presentation processing unit 213 displays the usage schedule information M2 corresponding to each of users A1 and A2 at 19:30, and then repeatedly displays the usage schedule information M2 at predetermined time intervals until the transaction is completed at 20:30. The presentation processing unit 213 may present the usage schedule information M2 to the restaurant at the time of login to the management site on that day, and may also present the usage schedule information M2 to the restaurant during the predetermined period.

The presentation processing unit 213 may also present the use schedule information M2 to the restaurant during a predetermined period including the use start time. In the above example, the presentation processing unit 213 may present the use schedule information M2 to the restaurant during the period from "17:30", a predetermined time (30 minutes) before the use start time "18:00", until the use end time "20:00" or until "20:30", a predetermined time (30 minutes) after the use end time.

Furthermore, as shown in FIG. 11, when there are multiple pieces of planned use information M2 with different start times (or end times), the presentation processing unit 213 may present to the restaurant a list of the multiple pieces of planned use information M2 whose end times fall within a predetermined time from the current time. For example, as shown in FIG. 12, at the current time of "19:30", the presentation processing unit 213 presents to restaurant G1 a list of planned use information M2 corresponding to users A1 and A2 whose end times of "20:00" fall within a predetermined time (e.g., 30 minutes). This allows only the most recent planned use information M2 to be displayed on the facility terminal 4.

For example, the presentation processing unit 213 may present to restaurant G1, at the current time of 18:30, a list of planned use information M2 corresponding to users A1, A2, and A4 whose end times of use are within a predetermined time period (e.g., three hours). In this case, for example, it may be possible to display a list of planned use information M2 corresponding to users A1 and A2 who have already visited the restaurant, and planned use information M2 corresponding to user A4 who has not yet visited the restaurant.

Here, when user A1 of users A1 and A2 has completed their transaction, the presentation processing unit 213 may delete the planned usage information M2 corresponding to user A1, as shown in FIG. 13, and display only the planned usage information M2 corresponding to user A2 on the management page P4. Next, when user A2 has completed their transaction, the presentation processing unit 213 deletes the planned usage information M2 corresponding to user A2. In this way, the presentation processing unit 213 presents the planned usage information M2 corresponding to that user to the restaurant until the user has completed their transaction.

[User terminal 3]
1, the user terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, and a communication I/F 34. The user terminal 3 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer.

The communication I/F 34 is a communication interface that connects the user terminal 3 to the communication network N1 via a wired or wireless connection and performs data communication in accordance with a specified communication protocol with external devices such as the accounting support device 2 and facility terminal 4 via the communication network N1.

The operation display unit 33 is a user interface that includes a display unit such as an LCD display or organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The memory unit 32 is a non-volatile memory unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the memory unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program that causes the control unit 31 to execute communication processing with an external device such as the accounting support device 2 in accordance with a communication protocol such as HTTP (Hypertext Transfer Protocol). The browser program may also be a dedicated application for executing communication processing with the accounting support device 2 in accordance with a predetermined communication protocol.

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic operations. The ROM is a non-volatile storage unit that pre-stores control programs such as BIOS and OS that cause the CPU to execute various processes. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 31 controls the user terminal 3 by having the CPU execute various control programs pre-stored in the ROM or storage unit 32.

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes in accordance with the browser program stored in the memory unit 32. The browser processing unit 311 is capable of executing browser processing to display web pages provided by the accounting support device 2 via the communication network N1 on the operation display unit 33 and input operations on the operation display unit 33 into the accounting support device 2. In other words, the user terminal 3 can function as an operation terminal for the accounting support device 2 by having the browser program executed by the control unit 31. Note that some or all of the processing units included in the control unit 31 may be configured as electronic circuits.

For example, the control unit 31 obtains webpage data for a reservation site from the accounting support device 2 and displays the webpage for the reservation site on the operation and display unit 33. Note that a request to access the specified URL may be made, for example, by selecting from a list of pre-registered websites, selecting from search results on an information search site, or entering text. Furthermore, if a dedicated application compatible with the accounting support device 2 is installed on the user terminal 3, the user of the user terminal 3 can launch the dedicated application to display the webpage on the operation and display unit 33.

For example, when a user enters their member ID and password on the login page displayed on the user terminal 3, the control unit 31 causes the search page P1 (see Figure 5) to be displayed on the user terminal 3. The control unit 31 also causes the search result page P2 (see Figure 6) and reservation application page P3 (see Figure 7) to be displayed on the user terminal 3, and accepts reservation applications (reservation requests) from the user.

[Facility terminal 4]
1 , the facility terminal 4 includes a control unit 41, a memory unit 42, an operation display unit 43, and a communication I/F 44. The facility terminal 4 is, for example, an information processing device such as a tablet terminal or a personal computer. The facility terminal 4 may further include the same functions as the accounting support device 2, or may be an information processing device integrated with the accounting support device 2.

The communication I/F 44 is a communication interface that connects the facility terminal 4 to the communication network N1 via a wired or wireless connection and performs data communication in accordance with a specified communication protocol with external devices such as the accounting support device 2 and the user terminal 3 via the communication network N1.

The operation display unit 43 is a user interface that includes a display unit such as an LCD display or organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The memory unit 42 is a non-volatile memory unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the memory unit 42 stores a control program such as a browser program. Specifically, the browser program is a control program that causes the control unit 41 to execute communication processing with an external device such as the accounting support device 2 in accordance with a communication protocol such as HTTP. The browser program may also be a dedicated application for executing communication processing with the accounting support device 2 in accordance with a predetermined communication protocol.

The memory unit 42 also stores reservation information including the restaurant's reservation status, restaurant visit information including usage information (such as order history) of customers who visit the restaurant, accounting information, sales information, etc.

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that pre-stores control programs such as BIOS and OS that cause the CPU to execute various processes. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 41 controls the facility terminal 4 by having the CPU execute various control programs pre-stored in the ROM or storage unit 42.

Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes in accordance with the browser program stored in the memory unit 42. The browser processing unit 411 is capable of executing browser processing to display web pages provided by the accounting support device 2 via the communication network N1 on the operation display unit 43 and input operations on the operation display unit 43 into the accounting support device 2. In other words, the facility terminal 4 can function as an operation terminal for the accounting support device 2 by having the browser program executed by the control unit 41. Note that some or all of the processing units included in the control unit 41 may be configured as electronic circuits.

For example, the facility terminal 4 obtains the webpage of the management site from the accounting support device 2 and displays the webpage of the management site on the operation display unit 43. Note that a request to access the specified URL can be made, for example, by selecting from a list of pre-registered websites, selecting from search results on an information search site, or by entering text. Furthermore, if a dedicated application compatible with the accounting support device 2 is installed on the facility terminal 4, the user of the facility terminal 4 (a restaurant employee) can launch the dedicated application to display the webpage on the operation display unit 43.

For example, when a user makes a reservation request at a desired restaurant on the user terminal 3, the control unit 21 of the accounting support device 2 notifies the restaurant's facility terminal 4 of an inquiry about whether the reservation can be accepted (reservation request). If a restaurant staff member approves the reservation request, the control unit 41 outputs a response to the accounting support device 2 that the reservation is accepted. On the other hand, if the restaurant staff member does not approve the reservation request, the control unit 41 outputs a response to the accounting support device 2 that the reservation is rejected. In addition, when the reservation processing corresponding to the reservation is completed in the accounting support device 2, the control unit 41 receives a reservation completion email from the accounting support device 2. Upon receiving the reservation completion email, the control unit 41 registers the reservation details in the reservation information (reservation ledger).

For example, when a staff member at restaurant G1 enters a member ID and password on the login page displayed on the facility terminal 4, the control unit 41 causes management page P4 (see FIG. 8) to be displayed on the facility terminal 4. The control unit 41 also causes information presented by the accounting support device 2 to be displayed on management page P4. Specifically, the control unit 41 causes notification information M1 (see FIG. 9, etc.) including planned usage information M2 corresponding to the user who will use points to be displayed on the operation display unit 43. The control unit 41 also causes accounting page P5 (see FIG. 10) to be displayed on the operation display unit 43.

[Accounting support processing]
The accounting support process executed in the accounting support system 1 will be described below with reference to Figure 14. Specifically, in this embodiment, the control unit 21 of the accounting support device 2 executes the accounting support process. The control unit 21 can also execute the accounting support process in parallel for each facility terminal 4 in response to access from each facility terminal 4. Note that the control unit 21 may terminate the accounting support process midway through in response to a specified operation on the facility terminal 4.

The present invention can be understood as an accounting support method that executes one or more steps included in the accounting support process. One or more steps included in the accounting support process described here may be omitted as appropriate. The steps in the accounting support process may be executed in a different order as long as the same effects are achieved. While the example described here is one in which the control unit 21 executes each step in the accounting support process, another embodiment of the accounting support method is one in which one or more processors execute each step in the accounting support process in a distributed manner. The accounting support method described above is one example of an accounting support method of the present invention.

Here, we will explain an example in which the control unit 21 performs accounting processing for the usage fee of a customer who uses restaurant G1.

First, in step S1, the control unit 21 acquires reservation information for a specific date at restaurant G1. For example, when a staff member at restaurant G1 logs in to the management site on the facility terminal 4 before business opens (e.g., 4:00 PM) on a business day (e.g., June 1, 2021), the control unit 21 acquires reservation information D3 for that day (see Figure 4). Here, the control unit 21 acquires reservation information D3 for users A1 to A8. Step S1 is an example of a reservation step of the present invention.

Next, in step S2, the control unit 21 acquires usage schedule information M2 corresponding to users who will use points that can be used to pay for the meal at restaurant G1. Here, the control unit 21 acquires the names of users (reservation holders) who will use points, the number of users, and the start time of usage from the acquired reservation information D3 for users A1 to A8. Specifically, the control unit 21 acquires usage schedule information M2 for each of "User A1/3 people/usage start time 18:00", "User A2/4 people/usage start time 18:00", "User A4/2 people/usage start time 19:00", "User A5/3 people/usage start time 20:00", "User A6/2 people/usage start time 21:00", and "User A8/4 people/usage start time 22:00". Step S2 is an example of an acquisition step of the present invention.

Next, in step S3, the control unit 21 presents the planned use information M2 to the restaurant G1. For example, the control unit 21 displays a list of the acquired multiple pieces of planned use information M2 on the facility terminal 4 (see FIG. 9). The control unit 21 also displays a list of the multiple pieces of planned use information M2 in order of earliest start time of use. Step S3 is an example of a presentation step of the present invention.

Next, in step S4, the control unit 21 determines whether a confirmation operation for the usage schedule information M2 has been received. For example, when a staff member at restaurant G1 presses the confirmation button K41 on management page P4 (see FIG. 9) displayed on the facility terminal 4 of restaurant G1, the control unit 21 receives the confirmation operation. If the control unit 21 receives the confirmation operation (S4: Yes), the process proceeds to step S5. On the other hand, if the control unit 21 does not receive the confirmation operation (S4: No), the process returns to step S3.

In step S5, the control unit 21 deletes the planned use information M2. Specifically, the control unit 21 deletes the notification information M1 from the management page P4 (see Figure 9). In this way, the control unit 21 displays the planned use information M2 on the facility terminal 4 until the store clerk confirms the planned use information M2. Once the planned use information M2 has been confirmed and deleted from the management page P4, processing proceeds to step S6.

In step S6, the control unit 21 determines whether the current time is within a predetermined period. It waits until the current time falls within the predetermined period (S6: No). If the current time falls within the predetermined period (S6: Yes), processing proceeds to step S7. The predetermined period may be, for example, a period that includes the end time of use, and may be a period from a predetermined time before (e.g., 30 minutes before) the end time of use to a predetermined time after (e.g., 30 minutes after) the end time of use. The predetermined period is set for each user. Here, the control unit 21 first determines whether the current time is within the predetermined period of "19:30 to 20:30" corresponding to users A1 and A2. If the current time is within the "19:30 to 20:30" period, processing proceeds to step S7.

In step S7, the control unit 21 presents the restaurant G1 with the most recent planned use information M2 corresponding to the specified period. Here, as shown in FIG. 12, the control unit 21 causes the facility terminal 4 to display, at the current time "19:30", the planned use information M2 for users A1 and A2 who have made reservations whose end times fall within the specified period.

When a waiter at restaurant G1 presses the confirmation button K41 on management page P4 (see FIG. 12) displayed on the facility terminal 4 of restaurant G1, the control unit 21 accepts the confirmation operation and deletes notification information M1 from management page P4. The control unit 21 also causes notification information M1 to be displayed again on management page P4 after a predetermined time (e.g., 10 minutes) has elapsed. In this way, the control unit 21 repeatedly causes usage schedule information M2 to be displayed on the facility terminal 4. Step S7 is an example of a presentation step of the present invention.

In step S8, the control unit 21 determines whether the checkout process is complete. For example, when the control unit 21 processes user A1's checkout, it retrieves the order information associated with user A1's table T1 and displays the product name and price on checkout page P5 (see FIG. 10). Furthermore, if user A1 is a point user, the control unit 21 displays the points input field K42 to accept input of points to be used. The control unit 21 retrieves the points entered by the store clerk in the points input field K42 or the points registered in the reservation information D3 (see FIG. 4), deducts them from the usage fee, and executes the checkout process. When user A1's checkout process is complete (S8: Yes), the process proceeds to step S9. If user A1's checkout process is not complete (S8: No), the process returns to step S7.

In step S9, the control unit 21 deletes the usage schedule information M2. Specifically, as shown in FIG. 13, the control unit 21 deletes the usage schedule information M2 corresponding to user A1, who has completed the transaction, from management page P4. Processing then proceeds to step S10.

In step S10, the control unit 21 determines whether all transactions have been completed. Specifically, the control unit 21 determines whether all transactions have been completed for all users corresponding to all of the usage schedule information M2 (see Figure 9) listed on the facility terminal 4. If all transactions have been completed (S10: Yes), the control unit 21 ends the transaction support process. On the other hand, if not all transactions have been completed (S10: No), the process returns to step S6. In this case, the transaction process for user A1 has been completed, but the transaction processes for the other users have not, so the process returns to step S6.

Returning to step S6, the control unit 21 continues to display user A2's planned use information M2 (see Figure 13) and waits for user A2 to complete the transaction.

When user A2's checkout process is complete (S8: Yes), the control unit 21 proceeds to step S6, where it determines whether the current time is within the predetermined period of "20:30 to 21:30" corresponding to users A3 and A4. If the current time is within the period of "20:30 to 21:30," the process proceeds to step S7. In step S7, the control unit 21 displays the usage schedule information M2 corresponding to users A3 and A4 on the facility terminal 4. In this way, the control unit 21 sequentially displays the usage schedule information M2 corresponding to each user and performs the checkout process. The control unit 21 also sequentially deletes the usage schedule information M2 corresponding to users who have completed the checkout process.

The control unit 21 executes the accounting support process as described above. Note that the above-described accounting support process is one example, and the control unit 21 may execute processes corresponding to the other embodiments described above in the accounting support process. Furthermore, the control unit 21 can execute the accounting support process in parallel for each restaurant.

As described above, the accounting support system 1 according to this embodiment acquires reservation information for a facility from a user, and, based on the reservation information, acquires usage schedule information M2 corresponding to the user who will use a benefit that can be used to pay for the facility's usage fee. The accounting support system 1 also presents usage schedule information M2 to the facility based on the available period from the start time to the end time of facility usage, which is included in the reservation information.

As a result, for example, if a user registers "yes" to using points when making a reservation at a restaurant, information regarding that user's point usage (planned usage information M2) will be presented to the restaurant. This allows restaurant staff to easily understand whether or not each user will use points. Staff can then reliably process discounts using points without forgetting to do so when a user pays. This makes it possible to improve the efficiency of accounting work at restaurants or point management companies. It also makes it possible to reduce additional accounting work at restaurants or point management companies.

The accounting support system 1 according to this embodiment also acquires reservation information for multiple users at a facility, and, based on the reservation information, acquires usage plan information M2 for each of the multiple users who have reserved the facility and will use benefits that can be used to pay for the facility's usage fee. The accounting support system 1 also presents a list of the multiple usage plan information M2 to the facility.

As a result, for example, if multiple users have made a reservation at a restaurant with point usage "enabled," multiple pieces of planned use information M2 are presented to the restaurant in a list. This allows the restaurant staff to see at a glance the list of point users for that day. The staff can then reliably process discounts using points without forgetting to process the users' payments. This makes it possible to improve the efficiency of accounting work at restaurants or point management companies. It also makes it possible to reduce additional accounting work at restaurants or point management companies.

In addition, the accounting support system 1 according to this embodiment can prevent the need to cancel or redo an accounting process when a discount is forgotten when using a special benefit, thereby reducing communication traffic related to accounting and enabling more effective use of computer resources.

The accounting support system of the present invention is not limited to the above-described embodiment. Accounting support systems 1 according to other embodiments of the present invention are described below.

In another embodiment of the present invention, the presentation processing unit 213 may print out the usage schedule information M2 at the restaurant. Specifically, the presentation processing unit 213 prints the usage schedule information M2 on paper media and outputs it from the facility terminal 4 or a printer.

For example, the presentation processing unit 213 prints out a list of planned use information M2 at the restaurant, including user information identifying the user (user name, member ID, etc.) and benefit information for benefits available to the user (number of points to be used, points held (point balance), discount amount, discount rate, etc.), sorted in order of earliest start time (arrival time) of use at the restaurant included in the reservation information D3 (see Figure 4). Figure 15 shows an example of a points usage schedule F1, which is a paper medium on which planned use information M2 is printed. The points usage schedule F1 shown in Figure 15 displays a list of six planned use information M2 for the day restaurant G1 is open (June 1, 2021). The planned use information M2 includes information such as the name of the person making the reservation, the number of people, the table, start time of use, end time of use, and points to be used. The presentation processing unit 213 also displays a discount processing check box for each planned use information M2 in the points usage schedule F1. The discount processing check field is an input field in which restaurant staff enter whether or not they have used points to process a discount at the time of payment, and is an example of an input field in the present invention.

For example, a staff member at restaurant G1 could attach a printed out point usage schedule F1 (see Figure 15) near the cash register terminal and check the point usage schedule F1 at checkout to determine whether or not the customer is a point user. The staff member would then discount the point user's bill by the amount equivalent to the points used to process the transaction. Furthermore, once the transaction is complete, the staff member would handwrite information indicating that the discount process had been carried out into the point usage schedule F1. This ensures that the staff member will remember to process the discount using points at the time of the customer's transaction, even if the facility terminal 4 is not located nearby at the time of payment.

In another embodiment, the presentation processing unit 213 may display the discount processing check box in the notification information M1 displayed on the facility terminal 4 and accept touch input from the user, as shown in FIG. 16. For example, when a waiter at restaurant G1 completes a transaction for user A1 using points for the usage fee, the waiter touches the discount processing check box in the usage schedule information M2 corresponding to user A1. This allows the waiter to easily check in the notification information M1 whether the transaction was completed using points.

In another embodiment, the presentation processing unit 213 may present planned use information M2 to the facility based on the available use period and the user's location information. Specifically, the presentation processing unit 213 presents planned use information M2 to the facility when the current time is within a predetermined period that includes the end time of use and the user's current location is within the facility. The presentation processing unit 213 may, for example, acquire the location information of the user terminal 3 from the user terminal 3. Alternatively, a facility terminal 4 within the facility may acquire the location information of the user terminal 3, and the presentation processing unit 213 may acquire the location information of the user terminal 3 from the facility terminal 4. In this manner, the presentation processing unit 213 may present planned use information M2 to the facility on the condition that the user is visiting the facility. With this configuration, for example, if a user who made a reservation at restaurant G1 does not show up on the day, planned use information M2 corresponding to that user is not presented to restaurant G1. This reduces the workload of restaurant G1 staff, such as checking planned use information M2. In another embodiment, the presentation processing unit 213 may present planned use information M2 to the facility when it is confirmed that the user is heading to the facility (is moving) based on the user's location information, or when the user is able to arrive at the start time of use (arrival time).

In each of the above-described embodiments, the presentation processing unit 213 presents the planned use information M2 to the facility. In another embodiment, the presentation processing unit 213 may present the planned use information M2 to the user. Specifically, as shown in FIG. 17, the presentation processing unit 213 displays a notification page P6 including the planned use information M2 on the user terminal 3. The notification page P6 displays the planned use information M2, such as the name of the restaurant that the user has reserved, the date of use (date of visit), the time of use, and the points used. The notification page P6 also displays a change button K51 for changing the points used, and the user can press the change button K51 to change the points used when making the reservation.

For example, the presentation processing unit 213 presents the usage schedule information M2 to the user terminal 3 a predetermined time before the usage start time (time of arrival). The presentation processing unit 213 also presents the usage schedule information M2 to the user terminal 3 during a predetermined period including the usage end time. In other words, the presentation processing unit 213 presents the usage schedule information M2 to the user terminal 3 during a period from a predetermined time before the usage end time (e.g., 30 minutes before) to a predetermined time after the usage end time (e.g., 30 minutes after).

For example, the presentation processing unit 213 presents the planned use information M2 to user A1's user terminal 3 during the period from 19:30, a predetermined time (30 minutes) before the end of use, to 20:30, a predetermined time (30 minutes) after the end of use. This allows the user to remember to use their points when paying. The presentation processing unit 213 deletes the planned use information M2 when the user presses the confirmation button on notification page P6 or when the user's payment is completed.

The accounting support system according to the present invention may be configured as a system including a reservation processing unit 211 that acquires reservation information of users for a facility; an acquisition processing unit 212 that acquires usage schedule information corresponding to the users who will use benefits that can be used to account for the usage fee of the facility based on the reservation information acquired by the reservation processing unit 211; and a presentation processing unit 213 that presents the usage schedule information acquired by the acquisition processing unit 212 to the facility based on the usage period from the start time to the end time of the facility usage, which is included in the reservation information acquired by the reservation processing unit 211.

The accounting support system according to the present invention may also be configured as a system including a reservation processing unit 211 that acquires reservation information for multiple users at a facility, an acquisition processing unit 212 that acquires, based on the reservation information acquired by the reservation processing unit 211, the planned use information of each of the multiple users who have reserved the facility and who will use benefits that can be used to account for the facility's usage fee, and a presentation processing unit 213 that presents a list of the planned use information acquired by the acquisition processing unit 212 to the facility.

The accounting support method of the present invention may also be a method in which one or more processors execute the following steps: a reservation step in which one or more processors acquire reservation information for a facility by a user; an acquisition step in which, based on the reservation information acquired in the reservation step, they acquire usage schedule information corresponding to the user who will use a benefit that can be used to account for the facility's usage fee; and a presentation step in which they present the usage schedule information acquired in the acquisition step to the facility based on the usage period from the facility usage start time to the facility usage end time, which is included in the reservation information acquired in the reservation step.

The accounting support method of the present invention may also be a method in which one or more processors execute a reservation step in which they acquire reservation information for multiple users at a facility; an acquisition step in which they acquire, based on the reservation information acquired in the reservation step, planned use information for each of multiple users who have reserved the facility and will use benefits that can be used to pay for the facility's usage fee; and a presentation step in which they present to the facility a list of the planned use information acquired in the acquisition step.

1: accounting support system 2: accounting support device 3: user terminal 4: facility terminal 211: reservation processing unit 212: acquisition processing unit 213: presentation processing unit 214: reception processing unit 215: accounting processing unit

Claims (5)

a reservation processing unit that acquires reservation information of a user for a facility , the reservation information including identification information indicating whether or not the user will use a benefit available at the facility ;
an acquisition processing unit that acquires, based on the reservation information acquired by the reservation processing unit, benefit usage schedule information corresponding to a benefit user who will use the benefit ;
a notification processing unit that notifies the privilege user of the planned use information during a specific period corresponding to the reservation date and time included in the reservation information;
An accounting support system equipped with: the presentation processing unit displays the planned use information on the user terminal of the privilege user, and deletes the display of the planned use information from the user terminal when a confirmation operation of the planned use information is received from the privilege user.
The accounting support system according to claim 1 . accepting an operation from the privilege user to change the privilege included in the reservation information in the use schedule information;
3. The accounting support system according to claim 1 or 2. one or more processors,
a reservation step of acquiring reservation information of a user for a facility, the reservation information including identification information indicating whether or not the user will use a benefit available at the facility ;
an acquisition step of acquiring benefit usage schedule information corresponding to a benefit user who will use the benefit based on the reservation information acquired in the reservation step;
a presentation step of notifying the privilege user of the planned use information during a specific period corresponding to the reservation date and time included in the reservation information;
Accounting support method to carry out. a reservation step of acquiring reservation information of a user for a facility, the reservation information including identification information indicating whether or not the user will use a benefit available at the facility ;
an acquisition step of acquiring benefit usage schedule information corresponding to a benefit user who will use the benefit based on the reservation information acquired in the reservation step;
a presentation step of notifying the privilege user of the planned use information during a specific period corresponding to the reservation date and time included in the reservation information;
An accounting support program for executing the above on one or more processors.