JP7772036B2 - Information providing device, information processing system, information providing method, and program - Google Patents

Description

The present invention relates to an information provision device, an information processing system, an information provision method, and a program.

For example, users who plan to go to a place different from their usual environment for a trip, outing, business trip, etc. (hereinafter referred to as "trip") will use web searches or other methods to find information about their destination and plan their activities at their destination in advance. Furthermore, users who are traveling may also use web searches or other methods to find their next destination while at their destination.

Patent Document 1 describes a website that provides services such as the sale and reservation of travel-related products over the Internet.

However, when traveling, users may want to decide their next destination based on their current state, such as feeling more tired than expected or feeling more energetic than expected. However, this requires them to search the web or other methods to find a destination that suits their current state, which is time-consuming. Patent Document 1 does not address this issue.

The purpose of this disclosure is to help suggest destinations that suit the user's situation.

One embodiment of the present invention is an information providing device having a user information acquisition means for acquiring user information of a user, a status determination means for determining the status of the user based on the user information, a suggestion means for suggesting a destination for the user based on the results of the status determination , and a device control means for outputting information to a device for controlling the device so that the device performs a performance according to the content stored in a memory unit that associates content to be performed by a device at the destination with the status of the user, the content being stored in association with the status of the user based on the results of the status determination .

One embodiment of the present invention can assist in suggesting destinations that suit the user's situation.

1 is a configuration diagram of an example of an information processing system according to an embodiment of the present invention. FIG. 1 is a configuration diagram of an example of an experience facility according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an example of a hardware configuration of a computer according to the present embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a smartphone according to the present embodiment. 1 is a functional configuration diagram of an example of an information providing device according to an embodiment of the present invention; FIG. 2 is a functional configuration diagram of an example of a user terminal according to the present embodiment. 10 is a flowchart illustrating an example of processing of the information processing system according to the present embodiment. FIG. 10 is a diagram illustrating an example of determining a state of a user. FIG. 10 is a diagram illustrating an example of a destination suggestion for a user. FIG. 10 is an image diagram of an example of a plan change proposal made to a user at the destination. 10 is a flowchart illustrating an example of processing of the information processing system according to the present embodiment. FIG. 10 is a diagram showing an example of the correspondence between the state of a user and the performance to be performed by a device in an experience facility.

Each embodiment of the present invention will be described below with reference to the accompanying drawings.

[First embodiment]
<System Configuration>
Fig. 1 is a configuration diagram of an example of an information processing system according to this embodiment. The information processing system 1 shown in Fig. 1 includes an information providing device 10, a service providing device 11, an SNS (social networking service) site 13, a search site 14, a travel destination suggestion site 15, a user terminal 16, a smartwatch 17, an audio device 18, one or more rooms 21 of an experience facility 20, an experience facility system 22, a signage distribution system 23, an aroma control system 24, and a communication network 19.

The information providing device 10, service providing device 11, SNS site 13, search site 14, travel destination suggestion site 15, user terminal 16, audio device 18, one or more rooms 21 of the experience facility 20, experience facility system 22, signage distribution system 23, and aroma control system 24 communicate via a communications network 19. The communications network 19 may be the Internet, a LAN (Local Area Network), or the like. Note that the information providing device 12, indicated by the dotted line in Figure 1, is an example of a device that combines the functions of the information providing device 10 and the service providing device 11.

The user terminal 16 is an information processing terminal operated by a user. The user terminal 16 may be a PC (Personal Computer), mobile phone, smartphone, tablet terminal, game console, or PDA (Personal Digital Assistant), etc. The user operates the user terminal 16 to use the service providing device 11, the SNS site 13, the search site 14, and the travel destination suggestion site 15, etc.

For example, users use SNS site 13 to post on SNS, save information that interests them, and comment on other people's posts (hereinafter referred to as "posted information"). Users also use search site 14 or travel destination suggestion site 15 to collect information and consider travel destinations. For example, before or during a trip, users consider their travel destinations (hereinafter referred to as "destinations"), such as tourist attractions, restaurants, hotels, and other places they want to visit, how to get to those places, and the order in which to visit them.

The smartwatch 17 is an example of a wearable device that measures the user's biometric information (vital data such as heart rate, body temperature, blood pressure, sleep state, and number of steps). The smartwatch 17 is also an example of a wearable device that measures the user's location information. The smartwatch 17 may be used as the user terminal 16. The audio device 18 is installed in the user's home or car, and inputs audio information such as the user's conversation. The audio device 18 is portable and may be installed wherever the user prefers.

The information providing device 10 acquires user information from the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, etc. The information providing device 10 also acquires the user's vital data and location information measured by the smartwatch 17 from the user terminal 16. The information providing device 10 also acquires the user's voice data from the audio device 18.

For example, the information providing device 10 obtains information about destinations of interest to the user from SEO (Search Engine Optimization). For example, the information providing device 10 obtains information about destinations of interest to the user and facilities used by the user (accommodation facilities, shops, restaurants, event venues, tourist facilities, activity facilities, etc.) from a search site 14 and a travel destination suggestion site 15.

The service providing device 11 determines the destination to suggest to the user as described below and suggests it by displaying it on the user terminal 16. Display on the user terminal 16 may be done using email or an application.

The service providing device 11 also controls devices such as audio devices, STBs (set-top boxes), projection mapping devices, and scent devices (described below) that are installed in each room 21 of the experience facility 20, thereby providing the performances described below in the rooms 21 of the experience facility 20. The experience facility 20 is, for example, a hotel or other accommodation facility where users stay, an event venue for an event in which users participate, or a tourist facility used by users.

The service providing device 11 may be operated by the facility operator of the experience facility 20, or by a service provider (which may be an individual or an organization such as a company), an event planning company, or the like. The service providing device 11 acquires user information about the user and the user's state, such as emotions, from the information providing device 10. Based on the acquired user information and user state, the service providing device 11 determines destinations to suggest to the user, as described below.

The experience facility system 22 accepts reservations from users for use of rooms 21 in the experience facility 20. The rooms 21 in the experience facility 20 are, for example, rooms or floors in a hotel where the users stay. Details of the rooms 21 in the experience facility 20 will be described later.

The signage distribution system 23 is a system that distributes information (content) to be displayed on a projector or display installed in a room 21 of the experience facility 20. The aroma control system 24 is a system that controls an odor device 33 installed in a room 21 of the experience facility 20.

The information providing device 10 and the service providing device 11 are, for example, PCs or workstations. The information providing device 10 and the service providing device 11 may also be implemented as a server device, an ASP (Application Service Provider), or cloud computing.

The configuration of the information processing system 1 shown in FIG. 1 is an example. For example, at least some of the functions of the information providing device 10 may be provided in the service providing device 11. Also, at least some of the functions of the service providing device 11 may be provided in the information providing device 10. Furthermore, some of the functions of the information providing device 10 and the service providing device 11 may be provided in the user terminal 16, smart watch 17, experience facility system 22, etc.

Figure 2 is a configuration diagram of an example of an experience facility according to this embodiment. As shown in Figure 2, room 21 of experience facility 20 is equipped with an audio device 30, an STB 31, a projector 32, and an odor device 33, which are examples of devices that provide effects according to the user's emotions, which are an example of their state.

The audio device 30 produces sound effects such as music in accordance with device control information output from the service providing device 11. The STB 31 and projector 32 are examples of projection mapping devices. The STB 31 and projector 32 produce projection mapping effects in accordance with device control information output from the service providing device 11 and content provided by the signage distribution system 23. The STB 31 and projector 32 produce display effects in accordance with device control information output from the service providing device 11 and content provided by the signage distribution system 23. The odor device 33 produces odor effects in accordance with device control information output from the service providing device 11 and aroma information provided by the aroma control system 24.

The device that performs the performance according to the emotion, which is an example of the user's state in Figure 2, is one example, and may be an air conditioner or lighting. The air conditioner, for example, changes the temperature, humidity, and air volume of the room 21. The lighting, for example, changes the brightness and color tone of the room 21. The room 21 may be provided with an information processing terminal that is operated by the user. The user may use the information processing terminal provided in the room 21 instead of the user terminal 16.

<Hardware configuration>
"computer"
The information providing device 10 and the service providing device 11 in Fig. 1 are realized, for example, by a computer 500 having the hardware configuration shown in Fig. 3. Furthermore, if the user terminal 16 in Fig. 1 is a PC, it is realized, for example, by the computer 500 having the hardware configuration shown in Fig. 3. Fig. 3 is a hardware configuration diagram of an example of a computer according to this embodiment.

The computer 500 includes a CPU (Central Processing Unit) 501, ROM (Read Only Memory) 502, RAM (Random Access Memory) 503, HDD 504, HDD (Hard Disk Drive) controller 505, display 506, external device connection I/F (Interface) 508, network I/F 509, data bus 510, keyboard 511, pointing device 512, DVD-RW (Digital Versatile Disk Rewritable) drive 514, and media I/F 516.

Of these, the CPU 501 controls the overall operation of the computer 500 in accordance with a program. The ROM 502 stores programs used to drive the CPU 501, such as IPL. The RAM 503 is used as a work area for the CPU 501. The HDD 504 stores various data such as programs. The HDD controller 505 controls the reading and writing of various data from the HDD 504 in accordance with the control of the CPU 501.

The display 506 displays various information such as a cursor, menu, window, text, or image. The external device connection I/F 508 is an interface for connecting various external devices. In this case, the external device is, for example, a USB (Universal Serial Bus) memory. The network I/F 509 is an interface for data communication using the communication network 19. The data bus 510 is an address bus, data bus, etc. for electrically connecting each component such as the CPU 501.

The keyboard 511 is a type of input device equipped with multiple keys for inputting characters, numbers, various instructions, etc. The pointing device 512 is a type of input device for selecting and executing various instructions, selecting processing targets, moving the cursor, etc. The DVD-RW drive 514 controls the reading and writing of various data from a DVD-RW 513, an example of a removable recording medium. Note that this is not limited to a DVD-RW, and may be a DVD-R or the like. The media I/F 516 controls the reading and writing (storing) of data from a recording medium 515, such as a flash memory.

Note that the hardware configuration shown in Figure 3 is an example, and it is not necessary to include all of the components shown in Figure 3, or it may include components other than those shown in Figure 3.

Smartphone
If the user terminal 16 in Fig. 1 is a smartphone, it is realized by, for example, a smartphone 700 having the hardware configuration shown in Fig. 4. Fig. 4 is a diagram showing the hardware configuration of an example of a smartphone according to this embodiment.

The smartphone 700 in Figure 4 includes a CPU 701, ROM 702, RAM 703, EEPROM 704, a CMOS sensor 705, an image sensor I/F 706, an acceleration/orientation sensor 707, a media I/F 709, and a GPS receiver 711.

The CPU 701 controls the overall operation of the smartphone 700. The ROM 702 stores the CPU 701 and programs used to drive the CPU 701, such as IPL. The RAM 703 is used as a work area for the CPU 701. The EEPROM 704 reads and writes various data, such as programs for the smartphone 700, under the control of the CPU 701.

The CMOS sensor 705 is a type of built-in imaging device that captures an image of a subject (mainly a self-portrait) under the control of the CPU 701 to obtain image data. Note that instead of the CMOS sensor 705, an imaging device such as a CCD sensor may also be used. The imaging element I/F 706 is a circuit that controls the operation of the CMOS sensor 705. The acceleration/azimuth sensor 707 is a variety of sensors, such as an electronic magnetic compass or gyrocompass that detects geomagnetism, or an acceleration sensor.

The media I/F 709 controls the reading and writing (storage) of data from and to a recording medium 708 such as a flash memory. The GPS receiver 711 receives GPS signals from GPS satellites.

The smartphone 700 also includes a long-distance communication circuit 712, a CMOS sensor 713, an image sensor I/F 714, a microphone 715, a speaker 716, an audio input/output I/F 717, a display 718, an external device connection I/F 719, a short-distance communication circuit 720, an antenna 720a for the short-distance communication circuit 720, and a touch panel 721.

The long-distance communication circuit 712 is a circuit that communicates with other devices via the communication network 19. The CMOS sensor 713 is a type of built-in imaging means that captures an image of a subject and obtains image data under the control of the CPU 701. The image sensor I/F 714 is a circuit that controls the operation of the CMOS sensor 713. The microphone 715 is a built-in circuit that converts sound into an electrical signal. The speaker 716 is a built-in circuit that converts electrical signals into physical vibrations to produce sounds such as music and voice.

The audio input/output I/F 717 is a circuit that processes the input and output of audio signals between the microphone 715 and speaker 716 under the control of the CPU 701. The display 718 is a type of display unit, such as an LCD or organic EL (Electro Luminescence) display, that displays images of subjects and various icons. The display may be an HMD (head-mounted display). The external device connection I/F 719 is an interface that connects various external devices. The short-range communication circuit 720 is a communication circuit such as NFC or Bluetooth. The touch panel 721 is a type of input unit that allows the user to operate the smartphone 700 by pressing the display 718.

The smartphone 700 also includes a bus line 710. The bus line 710 is an address bus, a data bus, etc., for electrically connecting the components such as the CPU 701 shown in FIG. 4.

<Functional configuration>
The information providing device 10 and the service providing device 11 of the information processing system 1 according to this embodiment are realized by, for example, the functional configuration shown in Fig. 5. Fig. 5 is a functional configuration diagram of an example of the information providing device according to this embodiment. Note that the functional configuration diagram of Fig. 5 appropriately omits components that are not necessary for explaining this embodiment. The information providing device 10 and the service providing device 11 realize, for example, the functional configuration shown in Fig. 5 by executing programs such as an OS and applications.

The service providing device 11 has a communication unit 60, a user information acquisition unit 62, a status determination unit 64, a proposal unit 66, a device control unit 68, and a memory unit 70. The memory unit 70 has a user information memory unit 80, a destination information memory unit 82, and a device control information memory unit 84.

The communication unit 60 communicates with the information providing device 10, the user terminal 16, the devices in the room 21 of the experience facility 20, and the experience facility system 22. The user information acquisition unit 62 acquires user information about the user. The user information includes data necessary to determine the user's status and data necessary to suggest destinations to the user, such as the user's conversation data, vital data, and data posted to SNS. The user may be able to select which data to use as user information from the user terminal, etc.

The state determination unit 64 determines the state of the user based on the user information acquired by the user information acquisition unit 62. For example, the state determination unit 64 determines the user's emotional state (e.g., positive, neutral, negative, etc.) based on at least one of the user's conversation data, vital data, and data posted to SNS included in the user information.

The suggestion unit 66 suggests a destination that suits the user based on the result of the state determination by the state determination unit 64. For example, the suggestion unit 66 suggests a destination to the user based on the state of the user, such as emotions, which is the result of the state determination by the state determination unit 64.

The device control unit 68 outputs device control information for controlling the devices in the room 21 of the experience facility 20 where the user is present to the audio device 30, STB 31, projector 32, and scent device 33, and controls them to perform a presentation according to the user's emotions, which is an example of the user's state. The device control unit 68 may also output device control information for controlling the devices in the room 21 of the experience facility 20 where the user is present to the experience facility system 22, signage distribution system 23, or aroma control system 24, and control them to perform a presentation according to the user's emotions, which is an example of the user's state.

In this way, the device control unit 68 outputs device control information and controls the devices in the room 21 of the experience facility 20 at the user's destination so as to produce a performance that corresponds to the user's emotions and the devices in the room 21 of the experience facility 20 at the user's destination. The user information storage unit 80 stores the user information acquired by the user information acquisition unit 62. The destination information storage unit 82 stores candidate destination information to be suggested to the user.

The information providing device 10 in FIG. 5 also includes a communication unit 40, a user information acquisition unit 42, an information providing unit 44, and a storage unit 46. The communication unit 40 communicates with the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, the user terminal 16, and the audio device 18. The storage unit 46 includes a user information storage unit 50 and a device control information storage unit 52.

The user information acquisition unit 42 acquires user information about users through advance registration by the user, collection from the SNS site 13, search site 14, travel destination suggestion site 15, user terminal 16, and voice device 18, etc. The user information storage unit 50 of the storage unit 46 stores the user information acquired by the user information acquisition unit 42.

The device control information storage unit 52 of the storage unit 46 stores device control information that controls the devices in the room 21 of the experience facility 20 to perform an effect that corresponds to the user's state, such as the user's emotions, based on the user's state, such as the user's emotions. For example, the device control information storage unit 52 stores device control information that causes the devices in the room 21 of the experience facility 20 to perform an effect that suits a positive user when the user's emotions are positive. Furthermore, the device control information storage unit 52 stores device control information that causes the devices in the room 21 of the experience facility 20 to perform an effect that suits a negative user when the user's emotions are negative. The information provider 36 provides the user information and device control information stored in the storage unit 46 to the service provider device 11.

The functional configuration in Figure 5 is an example, and some of the functions of information providing device 10 may be provided in service providing device 11, or some of the functions of service providing device 11 may be provided in information providing device 10. Alternatively, information providing device 12 may be an information providing device that integrates the functions of information providing device 10 and service providing device 11. Furthermore, the division of information providing device 10 and service providing device 11 in Figure 5 is an example, and they may be realized by dividing them into three or more devices.

The user terminal 16 of the information processing system 1 according to this embodiment is realized by, for example, the functional configuration shown in FIG. 6. FIG. 6 is a functional configuration diagram of an example of a user terminal according to this embodiment. Note that the functional configuration diagram in FIG. 6 omits components that are not necessary for explaining this embodiment. The user terminal 16 realizes, for example, the functional configuration shown in FIG. 6 by executing programs such as an OS and applications.

The user terminal 16 in FIG. 6 has a communication unit 100, an operation reception unit 102, a display control unit 104, and a data provision unit 106. The communication unit 100 communicates with the information providing device 10, the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, and the experience facility system 22. The operation reception unit 102 receives operations from the user. The display control unit 104 controls the display of the display 506 or 718 based on various data received from the information providing device 10, the service providing device 11, the SNS site 13, the search site 14, the travel destination suggestion site 15, and the experience facility system 22.

The data providing unit 106 provides the user's vital data measured by the user terminal 16 or smartwatch 17 and the user's location information measured by the user terminal 16 or smartwatch 17 to the information providing device 10 or service providing device 11. Note that the functional configuration in Figure 6 is an example.

<Processing>
The processing procedure of the information processing system 1 according to this embodiment will be described. Fig. 7 is a flowchart showing an example of processing of the information processing system according to this embodiment. The processing of Fig. 7 may be started in response to a request from a user or may be started every predetermined time (for example, every five minutes).

In step S10, the user information acquisition unit 62 of the service providing device 11 acquires user information from the information providing device 10 and the user terminal 16. The user information includes at least one of conversation data by the user, vital data of the user, and data posted to SNS.

In step S12, the status determination unit 64 of the service providing device 11 determines the user's status based on at least one of the user's conversation data, the user's vital sign data, and data posted to the SNS.

Figure 8 is a diagram illustrating an example of determining a user's state. Figure 8(A) shows an example in which user information such as user conversation data, user vital data, and data posted to SNS is input to the state determination unit 64, and an emotion (positive, neutral, or negative), which is an example of the user's state, is determined and output. Figure 8(B) shows an example in which negative is output as the user's state based on input of text information such as user conversation data or data posted to SNS.

The user status determination shown in Figure 8 may utilize, for example, an existing web service that provides emotion analysis functionality, or may utilize a machine learning model that has already learned the relationship between user information and the user status.

In step S14, the suggestion unit 66 of the service providing device 11 suggests a destination that suits the user based on the result of the state determination by the state determination unit 64. For example, the suggestion unit 66 determines a destination for the user that suits the user's state, such as the user's emotions, which is the result of the state determination by the state determination unit 64, and suggests the destination to the user.

The suggestion unit 66 of the service providing device 11 may also suggest a destination that suits the user based on the result of the state determination by the state determination unit 64 and the user's location information. For example, the suggestion unit 66 determines a destination for the user that matches the user's state, such as the user's emotions, which is the result of the state determination by the state determination unit 64, and the user's location information, and suggests the destination to the user.

Figure 9 is a diagram illustrating an example of a suggested destination for a user. Figure 9(A) shows an example in which the user's state, such as emotions, user information, and location information are input to the suggestion unit 66, and an experience facility (an example of a destination) to be suggested to the user is determined and output. Destinations suggested to the user include, for example, tourist spots, restaurants, or hotels. Figure 9(B) shows an example in which roadside stations, YY glass crafting experiences, etc. are output as examples of suggested destinations based on the input of the user's state, such as emotions, user information, and location information.

Figure 10 is an illustration of an example of a proposed plan change made to a user at a travel destination. For example, suppose the travel plan is to visit XX Aquarium, then play in the ocean, and then go to a hotel. Also, suppose the user is more tired than expected at XX Aquarium.

If the user becomes more tired than expected at XX Aquarium, the user's state of fatigue is reflected in the user information. Based on that user information, the user's state (emotions, physical condition, fatigue, etc.) is determined to be negative by the state determination unit 64 of the service providing device 11. In addition, the suggestion unit 66 of the service providing device 11 suggests to the user that they change their plan to, for example, a roadside station as their next destination rather than the sea. Note that the suggestion is not limited to one, and there may be multiple suggestions.

If the user does not get tired at XX Aquarium, the user information reflects a lively state. Based on the user information, the state determination unit 64 of the service providing device 11 determines the user's state as positive. If the user's state is determined to be positive, the suggestion unit 66 of the service providing device 11 suggests the sea as the user's next destination, as planned.

The process in Figure 7 allows the system to suggest next destinations that suit the user's situation, eliminating the need for the user to search the web for a destination that suits their situation.

Furthermore, in the hotel of Figure 10, a soothing space may be presented according to the state of the user, as shown in Figure 11, for example. Figure 11 is a flowchart showing an example of processing by the information processing system according to this embodiment. The processing of Figure 11 may be initiated in response to the arrival of the user.

In step S20, the user information acquisition unit 62 of the service providing device 11 acquires user information from the information providing device 10 and the user terminal 16. In step S22, the status determination unit 64 determines the user's status based on at least one of the user's conversation data, the user's vital sign data, and data posted to SNS. Note that if there are multiple users, the users themselves may be able to select which user's information to use using a user terminal, etc. Alternatively, the user's status may be determined using the results of integrating the information of multiple users.

In step S24, the device control unit 68 of the service providing device 11 controls the devices in the room 21 of the destination experience facility 20 to provide a presentation that suits the user based on the result of the state determination by the state determination unit 64.

Figure 12 is an example diagram showing the correspondence between the user's state and the effects to be performed by the devices at the experience facility. Figure 12 sets the content of the effects to be performed by the devices in room 21 (an example of a destination) of the experience facility 20 at the hotel in Figure 10, for each emotion (e.g., positive, neutral, or negative), which is an example of the user's state.

Therefore, the devices in room 21 of experience facility 20 can perform a presentation according to the user's emotions, which are an example of the user's state, according to FIG. 12. For example, if the user's emotions are negative, audio device 30 shown in FIG. 2 outputs soothing music that is highly effective in relieving fatigue and promoting relaxation. Furthermore, if the user's emotions are negative, STB 31 and projector 32 shown in FIG. 2 select no presentation. Furthermore, if the user's emotions are negative, STB 31 and projector 32 shown in FIG. 2 display soothing content. Furthermore, if the user's emotions are negative, scent device 33 shown in FIG. 2 emits a soothing scent.

The information processing system 1 according to this embodiment can assist in suggesting destinations that suit the user's condition, and can also control devices in the room 21 of the experience facility 20 so that a presentation that suits the user's condition can be performed in the room 21 of the experience facility 20.

The functions of the embodiments described above can be realized by one or more processing circuits. In this specification, the term "processing circuit" includes processors programmed to perform each function by software, such as processors implemented by electronic circuits, as well as devices such as ASICs (Application Specific Integrated Circuits), DSPs (Digital Signal Processors), FPGAs (Field Programmable Gate Arrays), and conventional circuit modules designed to perform each of the functions described above.

The devices described in the examples merely represent one of several computing environments for implementing the embodiments disclosed herein. The present invention is not limited to these embodiments, and the components in these embodiments include those that would be easily conceived by a person skilled in the art, those that are substantially identical, and those that are within the scope of what is known as equivalents. Furthermore, various omissions, substitutions, modifications, and combinations of the components may be made without departing from the spirit of the present embodiments.

For example, aspects of the present invention are as follows.
<1>
A user information acquisition means for acquiring user information of a user;
a status determination means for determining a status of the user based on the user information;
a suggestion means for suggesting a destination for the user based on the result of the state determination;
An information providing device having the above.
<2>
The information providing device described in <1> is characterized in that the state determination means determines the user's emotions based on at least one of the user's voice information, biometric information, and information sent to a social networking service, which are included in the user information.
<3>
a device control means for outputting device control information for controlling a device at the destination based on the result of the state determination and the destination of the user;
The information providing device according to <1> or <2>, further comprising:
＜4＞
The information providing device according to <2>, wherein the suggestion means suggests a destination for the user based on the user's feelings.
<5>
The information providing device described in <3> is characterized in that the device control means outputs device control information for controlling the destination device so as to perform a presentation according to the user's emotions and the device at the user's destination.
<6>
The information providing device according to <3>, wherein the destination device is at least one of an audio device, a projection mapping device, a signage device, and an odor device.
＜７＞
The information providing device according to any one of <1> to <6>, wherein the suggestion means suggests a next destination for the user based on the result of the state determination and location information of the user.
＜8＞
An information processing system in which an information providing device and a user terminal are communicably connected,
The information providing device
A user information acquisition means for acquiring user information of a user;
a status determination means for determining a status of the user based on the user information;
a suggestion means for suggesting a destination for the user based on the result of the state determination;
and
The user terminal
a display control means for displaying the proposed destination of the user;
An information processing system having the above.
＜９＞
An information providing method executed by an information providing device,
a user information acquisition step of acquiring user information of a user;
a status determination step of determining a status of the user based on the user information;
a suggestion step of suggesting a destination for the user based on the result of the state determination;
An information provision method having the above.
<10>
On the computer,
a user information acquisition step of acquiring user information of a user;
a status determination step of determining a status of the user based on the user information;
a suggestion step of suggesting a destination for the user based on the result of the state determination;
A program to execute.

REFERENCE SIGNS LIST 1 Information processing system 10, 12 Information providing device 11 Service providing device 16 User terminal 19 Communication network 20 Experience facility 21 Room 30 Audio device 31 STB
32 Projector 33 Odor device 62 User information acquisition unit 64 State determination unit 66 Proposal unit 68 Device control unit

Patent No. 5349212

Claims (11)

A user information acquisition means for acquiring user information of a user;
a status determination means for determining a status of the user based on the user information;
a suggestion means for suggesting a destination for the user based on the result of the state determination;
a device control means for outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, and
An information providing device having the above. The information providing device according to claim 1, characterized in that the status determination means determines the status of the user based on at least one of voice information, biometric information, and information sent by the user to a social networking service contained in the user information. The user status includes a plurality of statuses.
2. The information providing device according to claim 1 . the state determination means performs a state determination of one state of the user from the plurality of states,
the storage unit stores each of the plurality of states in association with the content;
The information providing device according to claim 3, characterized in that the device control means outputs information for controlling the device to cause the device to perform a performance corresponding to the content stored in the memory unit in association with the one state determined as the state . 4. The information providing device according to claim 3, wherein the plurality of states include at least a state in which the user is emotionally positive and a state in which the user is emotionally negative . the devices at the destination include a plurality of devices;
The storage unit stores, for each of the plurality of devices, the state of the user and the content to be produced by the device in association with each other.
2. The information providing device according to claim 1 , wherein: 2. The information providing device according to claim 1 , wherein the suggesting means suggests a destination for the user based on the result of the state determination and the location information of the user. The device is at least one of an audio device, a projection mapping device, a signage device, and an odor device.
The information providing device according to any one of claims 1 to 7. An information processing system in which an information providing device and a user terminal are communicably connected,
The information providing device
A user information acquisition means for acquiring user information of a user;
a status determination means for determining a status of the user based on the user information;
a suggestion means for suggesting a destination for the user based on the result of the state determination;
a device control means for outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, and
and
The user terminal
a display control means for displaying the proposed destination of the user;
An information processing system having the above. An information providing method executed by an information providing device,
a user information acquisition step of acquiring user information of a user;
a status determination step of determining a status of the user based on the user information;
a suggestion step of suggesting a destination for the user based on the result of the state determination;
a device control step of outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user, and
An information provision method having the above. On the computer,
a user information acquisition step of acquiring user information of a user;
a status determination step of determining a status of the user based on the user information;
a suggestion step of suggesting a destination for the user based on the result of the state determination;
a device control step of outputting information for controlling the device to cause the device to perform a performance according to the content stored in association with the state of the user based on the result of the state determination, among the content stored in a storage unit that stores content to be performed by the device at the destination in association with the state of the user,
A program to execute.