JP7790866B2 - Information processing device, program, and information processing method - Google Patents

Description

The present invention relates to an information processing device, a program, and an information processing method.

Technology has been known in the past in which a user orders products through an e-commerce site and the ordered products are delivered to a location where the products can be stored (hereinafter also referred to as a "storage location"), such as the user's home or a store, where the user can receive the products. For example, Patent Document 1 discloses an information processing device that, when a product order is specified from a user's terminal, causes a product storage device to output information specifying a specific storage room out of multiple storage rooms in which the ordered products should be stored, as well as information identifying the user.

Japanese Patent Application Laid-Open No. 2017-162503

Here, in the case of refrigerators installed in offices, there may be cases where orderers from different units, such as individuals or companies, share the same storage location at the delivery destination. In such cases, it is conceivable that products ordered personally by a user and products ordered for business use by a company employee may end up being mixed in one storage location. However, the technology in Patent Document 1 does not anticipate multiple users sharing a single storage location, and therefore poses the issue of product mixing as described above.

To solve the above problem, the present invention aims to provide an information processing device, program, and information processing method that can prevent the mixing of ordered products even in storage locations shared by different units of orderers.

An information processing device according to one aspect of the present invention includes: a storage location acquisition unit that acquires storage location information indicating a storage location shared by multiple users where products are stored; an expected user acquisition unit that acquires expected user information indicating expected users of the storage location; an order acceptance unit that accepts order requests for products to be delivered to one of multiple storage locations from user terminals of users including organizational personnel; a delivery destination acceptance unit that accepts from the user terminal a delivery destination setting for the products from among the multiple storage locations; a delivery destination display unit that displays a delivery destination setting screen on the user terminal for accepting the delivery destination setting, the delivery destination display unit changing the display of storage locations as candidate delivery destinations on the delivery destination setting screen based on the expected user information; and a transmission unit that transmits order information including the contents of the order request and delivery destination information indicating the delivery destination setting to a provider device of a provider that provides the products.

A program according to one aspect of the present invention implements on a computer the following: a storage location acquisition function that acquires storage location information indicating a storage location shared by multiple users where products are stored; an intended user acquisition function that acquires intended user information indicating the intended user of the storage location; an order acceptance function that accepts, from a user terminal of a user, including an organization's personnel, an order request for products to be delivered to one of multiple storage locations; a delivery destination acceptance function that accepts, from the user terminal, a delivery destination setting from among the multiple storage locations; a delivery destination display function that displays, on the user terminal, a delivery destination setting screen for accepting the delivery destination setting, which changes the display of storage locations as candidate delivery destinations on the delivery destination setting screen based on the intended user information; and a transmission function that transmits order information including the contents of the order request and delivery destination information indicating the delivery destination setting to a provider device of a provider that provides the products.

In one aspect of the present invention, an information processing method involves a computer acquiring storage location information indicating a storage location shared by multiple users where products are stored, acquiring intended user information indicating the intended user of the storage location, accepting an order request for a product to be delivered to one of the multiple storage locations from a user terminal of a user, including an organizational staff member, accepting a delivery destination setting for the product from one of the multiple storage locations from the user terminal, displaying a delivery destination setting screen for accepting the delivery destination setting on the user terminal, changing the display of storage locations as potential delivery destinations on the delivery destination setting screen based on the intended user information, and transmitting order information including the contents of the order request and delivery destination information indicating the delivery destination setting to a provider device of a provider that provides the product.

The present invention provides an information processing device, program, and information processing method that can prevent the mixing of ordered products even in storage locations shared by different units of orderers.

FIG. 1 is a diagram illustrating an example of a system configuration of an order system according to an embodiment of the present invention. FIG. 1 is a diagram for explaining an overview of an ordering system according to an embodiment of the present invention. FIG. 1 is a diagram for explaining an overview of an ordering system according to an embodiment of the present invention. FIG. 2 is a diagram illustrating an example of a functional configuration of a server device according to the present embodiment. FIG. 2 is a diagram showing an example of a screen of the ordering system according to the present embodiment. FIG. 2 is a diagram showing an example of a screen of the ordering system according to the present embodiment. FIG. 2 is a diagram showing an example of a screen of the ordering system according to the present embodiment. FIG. 2 is a diagram showing an example of a screen of the ordering system according to the present embodiment. FIG. 10 is a diagram illustrating an example of the operation of the server device according to the embodiment. FIG. 2 is a diagram illustrating an example of a hardware configuration of a server device according to the first embodiment.

A preferred embodiment of the present invention (hereinafter referred to as "this embodiment") will be described with reference to the accompanying drawings. Note that in each drawing, components with the same reference numerals have the same or similar configurations.

In this embodiment, the terms "unit," "means," "device," and "system" do not simply refer to physical means, but also include cases where the functions of the "unit," "means," "device," or "system" are realized by software. Furthermore, the functions of a single "unit," "means," "device," or "system" may be realized by two or more physical means or devices, and the functions of two or more "units," "means," "device," or "system" may be realized by a single physical means or device.

<1. System Configuration>
Referring to FIG. 1 , an example of the system configuration of an ordering system 1 according to the present embodiment will be described. In this embodiment, an example of an office-oriented product ordering service (hereinafter simply referred to as an "ordering service") will be described, in which an employee orders products such as beverages via a website or the like and the ordered products are delivered to a shared refrigerator installed in the office. However, the present invention is not limited to this example. The present invention may also be applied to ordering services for individuals, not just offices, and to various services with multiple storage locations as potential delivery destinations. Furthermore, the product according to the present invention is not limited to beverages and may be any product that is delivered to a storage location. Furthermore, in this embodiment, for simplicity's sake, an example will be described in which a business providing the product (hereinafter also referred to as a "provider") is a retailer that sells the product and also serves as a delivery company that delivers the ordered product to the storage location. However, the provider is not limited to this example. For example, the delivery company may be a different business from the provider.

As shown in FIG. 1, the ordering system 1 includes a server device 100, a user terminal 200 used by a user, a provider device 300 used by a provider, a delivery person terminal 310 used by the provider's delivery person, and a user business device 400 used by a user business. The server device 100, user terminal 200, provider device 300, delivery person terminal 310, and user business device 400 are connected to each other via a network N. A "user business" refers to a business that uses the ordering service.

Network N is composed of a wireless network or a wired network. Examples of networks include a mobile phone network, a PHS (Personal Handy-phone System) network, a wireless LAN (Local Area Network), 3G (3rd Generation), LTE (Long Term Evolution), 4G (4th Generation), 5G (5th Generation), WiMax (registered trademark), infrared communication, Bluetooth (registered trademark), a wired LAN, a telephone line, a power line network, and a network compliant with IEEE 1394, etc.

The server device 100 is an information processing device capable of communicating with the user terminal 200, the provider device 300, and the user device 400. By executing a specific program, the server device 100 works in conjunction with the user terminal 200 and the provider device 300 to realize a server function that controls the entire process from setting the delivery destination, ordering products, paying for the ordered products, and delivering the products.

The server device 100 may, for example, function as a web server and provide an ordering site to users, user businesses, and provider businesses. The server device 100 can be made accessible by specifying the URL of the ordering site on the user terminal 200, provider device 300, or user business device.

An "ordering site" is a website for ordering services. The ordering site may include, for example, three types of screens: a screen for the user business (hereinafter also referred to as the "user business screen"), a screen for the provider business (hereinafter also referred to as the "provider screen"), and a screen for the user (hereinafter also referred to as the "user screen").

The user terminal 200 is a terminal device used by the user, such as a smartphone or laptop, and is capable of accepting product order requests and delivery address settings from the user, and communicating with the server device 100 and the user business device 400. By executing a specific program, the user terminal 200 works in conjunction with the server device 100 and the user business device 400 to send and receive information related to product orders, display product order screens, and accept various user requests and specifications.

The provider device 300 is an information processing device capable of communicating with the server device 100 and the delivery person terminal 310. By executing a specific program, the provider device 300 cooperates with the server device 100 and the delivery person terminal 310 to send and receive information about products and product orders, and accepts requests and specifications from the provider's staff (hereinafter also referred to as the "provider-side staff").

The delivery person terminal 310 is a terminal device used by the delivery person, such as a smartphone or laptop. It is capable of accepting registration of product delivery completion from the delivery person and communicating with the server device 100 and the provider device 300. By executing a specific program, the delivery person terminal 310 reads readable media (such as QR codes (registered trademark)), sends and receives information about product delivery with the server device 100 and the provider device 300, and accepts requests and instructions from the delivery person. The delivery person terminal 310 may also be equipped with a camera.

The user company device 400 is an information processing device capable of communicating with the server device 100 and the user terminal 200. By executing a specific program, the user company device 400 cooperates with the server device 100 and the user terminal 200 to send and receive information about the user company, and accepts requests and specifications from the user company's staff (hereinafter also referred to as the "user side staff").

<2. Overview>
An outline of the ordering system 1 will be described with reference to FIGS.

First, referring to Figure 2, we will explain the pre-registration scene before ordering a product. (1) As shown in Figure 2, the user representative registers user company information when applying to use the ordering service using the user company screen displayed on the user company device 400. The server device 100 accepts the registration of user company information from the user company device 400 via the user company screen. (1)' The user representative can also update the registered user company information, such as adding or removing a refrigerator or changing the user company representative, using the user company screen. (1)'' The user representative notifies the user, who is an employee of the user company, using the user company device 400, of the user company identification information (represented as "company ID" in Figure 2) for identifying the user company, which is issued when the user company information is registered.

"User business information" refers to information about user businesses. User business information includes user business identification information and location information.

"Location information" refers to information relating to the locations of the user business operator. Location information may include, for example, location names indicating the names of each location, location addresses indicating the addresses of each location, floor map images of the facilities of each location (hereinafter also referred to as "location facilities"), person in charge designations indicating the names of the user-side personnel at each location, and/or storage location information for each location.

"Storage location information" refers to information related to one or more storage locations where products are stored. Storage location information may include, for example, storage location identification information for identifying each storage location (e.g., "XX Building, 2nd Floor, South Side (Refrigerator)"), the installation area of each storage location in the base facility (hereinafter also referred to as "installation area") (e.g., "XX Building, 2nd Floor"), the amount of product that can be stored at each storage location (hereinafter also referred to as "storage amount"), and, if each storage location is for a product such as a refrigerator, the product number or manufacturer. Note that, while a refrigerator is typically used as the storage location when the delivered product is a beverage, any location (including a container or room) that can store the delivered product may be used. Furthermore, a storage location may be a location shared by multiple users, such as an employee refrigerator in an office.

Storage location information may include, for example, expected user information. "Expected user information" is information that indicates the expected user of the storage location. For example, if the storage location is a refrigerator used by employees to store their personal products, the expected user information would be "employee." As another example, if the storage location is a refrigerator used to store products for guests, the expected user information would be "business operator (shown as "corporate" in Figures 2-3).

The intended user information may include, for example, an intended user classification. An "intended user classification" is a classification for separating intended users into individual users and organizations to which multiple users belong. With this configuration, it is possible to distinguish between products ordered by individual users and products ordered by organizations in a shared storage location.

When registering user business information (or after registration), the user-side representative can use the user business device 400 to register expected users for each storage location. When registering, the server device 100 acquires expected user information from the user business device 400. The server device 100 registers the acquired expected user information in its own memory unit 140. In this example, the expected user of a refrigerator set on the second floor of the base facility is registered as an "employee," and the expected user of a refrigerator installed on the first floor is registered as a "business operator."

(2) The provider-side representative designates a recipient of the product from among the user businesses registered in (1) above, using the provider screen displayed on the provider device 300. The server device 100 accepts, via the provider screen, the designation of a user business to which the product will be provided from among the user businesses registered in (1) above, from the provider device 300.

(3) The user registers user information for the ordering service that the user business has started using, using the user screen displayed on the user terminal 200. The server device 100 accepts the registration of user information from the user terminal 200 via the user screen.

When registering user information (or after registration), the user can use the user screen to set the priority of product delivery for multiple storage locations within the base facility. The server device 100 accepts this priority setting from the user terminal 200 via the user screen. The server device 100 registers this accepted priority setting in the storage unit 140 as priority information. In this example, the server device 100 accepts a setting from the user terminal 200 that the first priority is the refrigerator on the south side of the second floor and the second priority is the refrigerator on the north side of the second floor.

"User information" refers to information about a user. User information includes, for example, user identification information for identifying the user, the user's name, the user's gender, the department the user belongs to, the user's contact information (phone number, email address, SNS account ID, etc.), payment method information indicating the payment method used to pay for the product, and authentication information for each payment method (ID, password, etc.). User information may also include, for example, consent information indicating agreement to the terms of service of the ordering service.

User information may include, for example, user payment information for payments using payment methods available to the user. For example, if the available payment method is credit card payment, user payment information may include information about the credit card (e.g., credit card number, name, expiration date, security code, etc.), authentication information for identity verification for each payment method (e.g., token, biometric information related to biometric characteristics, etc.), and ID and password information for each account required for authentication for each payment method.

"Priority information" is information indicating the priority of each user's product delivery destination relative to storage locations. Priority information may include, for example, user identification information, the storage locations of each user's priorities 1 to N (N: natural number), etc. Priority information is associated with user information and registered in the storage unit 140. The server device 100 transmits the priority information to the provider device 300 and the delivery person terminal 310 to share the priority of delivery destinations with the delivery person.

For example, the server device 100 may display a list of delivery candidate storage locations (hereinafter also referred to as the "storage location list") on a user screen for setting priorities on the user terminal 200 (for example, the priority setting screen (see Figure 6) described below). Based on the intended user information, if the user is an employee, the server device 100 may limit the delivery candidates displayed in the storage location list to storage locations for which the intended user is an "employee." As another example, based on the intended user information, if the user is a user-side representative, the server device 100 may limit the delivery candidates displayed in the storage location list to storage locations for which the intended user is a "business operator."

Next, referring to Figure 3, the process from ordering to product delivery will be described. (4) As shown in Figure 3, the user places an order for products to be delivered on the delivery date on the user screen by a specified date and time for the delivery date (for example, 23:59 the day before the delivery date). The server device 100 accepts an order request for products to be delivered to a storage location from the user terminal 200 via the user screen. The server device 100 registers this accepted order request as order information in the memory unit 140.

"Order information" refers to information related to product orders, and includes the content of product order requests. Order information includes, for example, order identification information for identifying each order, provider identification information for identifying the provider, registration date and time indicating the date and time the order information was registered, user identification information for identifying the user who placed the order, the product name of each ordered product, the number of each product ordered, delivery address information indicating the delivery address of the ordered products, and/or delivery date.

(5) The user pays for the ordered products in advance via the user screen. Note that the payment process may be outsourced to an external payment agent, for example.

(6) At a specified date and time for the delivery date (for example, 10:00 on the delivery date), the provider staff member checks the delivery schedule for that day on the provider screen displayed on the provider device 300. The server device 100 transmits delivery information to the provider device 300 and the delivery person terminal 310.

"Delivery information" refers to information related to the delivery of ordered products. Delivery information includes, for example, delivery identification information for identifying deliveries by base and delivery date, the scheduled delivery date and time, the address of the delivery base, the product name and quantity of each product to be delivered at each storage location of the delivery destination, and handling information regarding handling at the time of delivery. The delivery person picks the products to be delivered from the storage warehouse based on the delivery information and delivers the picked products to the delivery base.

The delivery information may include, for example, order information and priority information associated with the order information. The delivery information may associate the order information with the priority information using, for example, user identification information as a key.

(7) The delivery person will deliver the ordered products to each location of the user business.

(8) The delivery person delivers the specified number of items to be delivered to each storage location installed at the base facility. For example, if the delivery person cannot accommodate the items to be delivered to the 2nd floor south refrigerator set as the delivery destination, the delivery person will deliver some or all of the items scheduled to be delivered to the 2nd floor south refrigerator to another storage location set as priority 1 to N. For example, if the delivery person cannot deliver to the 2nd floor south refrigerator of the delivery destination (priority 1 in this example), the delivery person will instead deliver to the 2nd floor north refrigerator, which is second in priority order.

When the delivery person has completed delivery of the products to the storage location, they read the readable medium (in this example, a QR code) installed at the storage location and use the camera on the delivery person terminal 310 to take a photo of the storage location with the products delivered as evidence. The readable medium contains storage location identification information for identifying the storage location of the delivery destination. (8)' The delivery person reports the completion of delivery of the products for each storage location using the delivery person terminal 310, along with the image of the storage location taken with the camera (hereinafter also referred to as the "evidence image") and the storage location identification information read from the readable medium. Furthermore, if the delivery person delivers to a storage location different from the storage location set as the delivery destination, they report a change in the delivery destination for the order or product using the delivery person terminal 310. The server device 100 obtains delivery completion information from the delivery person terminal 310, including the delivery image, storage location identification information, and delivery destination change information indicating the change in delivery destination.

The readable medium may be, for example, a one-dimensional code (barcode) or a two-dimensional code (QR code), an RFID (Radio Frequency Identifier) tag, or the like.
The readable medium may include, for example, link information in addition to storage location identification information.

"Link information" is information that indicates a link for reporting delivery completion. This link may be, for example, a deep link for accessing a website for delivery personnel (hereinafter also referred to as the "delivery personnel site"), and more specifically, the URL and URL parameters of the delivery personnel site.

(9) Based on the delivery completion information obtained from the delivery person terminal 310, the server device 100 notifies the user terminal 200 of the user who ordered the delivered product of the completion of delivery via the user's SNS account based on the registered user information. In addition, if the delivery destination has been changed from the storage location set at the time of ordering as described above, a notification of this fact is also sent.

With the above configuration, even if the storage location at the delivery destination is unable to store the product when the delivery person delivers it, the ordering system 1 can suggest an alternative storage location to the delivery person based on the set priority and have the delivery person store the product at the alternative storage location. Therefore, with the above configuration, the delivery person can deliver the ordered product according to the status of the storage location at the delivery destination, thereby improving delivery efficiency. Therefore, with the above configuration, the ordering system 1 can assist in delivering the ordered product according to the status of the storage location at the delivery destination.

With the above configuration, the ordering system 1 can separate delivery destination candidates displayed to each orderer by changing them based on the intended user, even in storage locations shared by orderers of different units, such as an employee or a business. Therefore, with the above configuration, the ordering system 1 can prevent the mixing of ordered products even in storage locations shared by orderers of different units.

<3. Functional configuration>
The functional configuration of the server device 100 according to this embodiment will be described with reference to Fig. 4. As shown in Fig. 4, the server device 100 includes a control unit 110, a communication unit 130, and a storage unit 140.

The control unit 110 includes a storage location acquisition unit 111, a delivery destination display unit 112, a delivery destination reception unit 113, a prospective user acquisition unit 114, a delivery destination reception unit 115, an order display unit 116, an order reception unit 117, a completion information acquisition unit 118, a registration unit 119, an analysis unit 120, an analysis display unit 121, and a notification unit 122.

-Storage location acquisition department-
The storage location acquisition unit 111 acquires the storage location information from the provider device 300 or the memory unit 140. The storage location acquisition unit 111 may acquire the storage location information in any manner, for example, by receiving a data file including the storage location information from the provider device 300. As another example of the manner in which the storage location acquisition unit 111 acquires the storage location information, the storage location acquisition unit 111 may acquire the data file of the storage location information by remotely accessing the provider device 300, or may instruct an API implemented in the provider device 300 to refer to the storage location information and acquire the storage location information as a result.

-Delivery destination display section-
The delivery destination display unit 112 displays a delivery destination setting screen on the user terminal 200. Specifically, the delivery destination display unit 112 first generates display information for displaying the delivery destination setting screen based on storage location information. The delivery destination display unit 112 then transmits the generated display information to the user terminal 200 via the communication unit 130. The delivery destination display unit 112 also changes the display of storage locations of candidate delivery destinations on the delivery destination setting screen based on the expected user information. The delivery destination display unit 112 includes a priority display unit 1121.

For example, if the user is an employee based on the expected user information, the delivery destination display unit 112 may limit the delivery destination candidates to storage locations where the expected user is "employee" and display them in the storage location list on the delivery destination setting screen. As another example, if the user is a user-side representative based on the expected user information, the server device 100 may limit the delivery destination candidates to storage locations where the expected user is "business owner" and display them in the storage location list.

With the above configuration, the delivery destination display unit 112 can separate the delivery destination candidates displayed for each orderer by having the expected regular user change them, even in storage locations shared by orderers of different units, such as an employee or business. Therefore, with the above configuration, the delivery destination display unit 112 can prevent the mixing of ordered products even in storage locations shared by orderers of different units.

The delivery destination setting screen is a screen for accepting delivery destination settings from the user. As an example, the order acceptance screen (see Figure 7) described below may also serve as the delivery destination setting screen.

The delivery destination display unit 112 may, for example, reference the storage unit 140 that stores user information and display the delivery destination setting screen in a way that makes it clear that storage locations for which an assumed user that does not match the user is not selectable as a delivery destination. For example, if the user is an employee, the delivery destination display unit 112 may display storage locations for which an assumed user "business owner" is set as unselectable in the list of storage locations on the delivery destination setting screen. This "displaying as unselectable" means, for example, graying out or hiding the designation input form for the relevant storage location. With this configuration, the delivery destination display unit 112 can inform the user of storage locations that cannot be selected as a delivery destination when selecting a delivery destination.

The delivery destination display unit 112 may, for example, display the storage capacity of each storage location on the delivery destination setting screen. For example, if the storage location is a refrigerator/freezer, the storage capacity may be the volume or dimensions of the refrigerator. As another example, the storage capacity may be set in stages such as large (for example, a refrigerator capacity of approximately 200 L or more), medium (for example, a refrigerator capacity of approximately 100-200 L), and small (for example, a refrigerator capacity of up to 100 L). As another example, the storage fee may be set based on the number of products that can be stored (number of drinks).

With the above configuration, the delivery destination display unit 112 can allow the user to set a delivery destination after understanding the storage capacity of each storage location. Therefore, with this configuration, the delivery destination display unit 112 can provide a user-friendly delivery destination setting UI.

-Priority display part-
The priority order display unit 1121 displays a priority order setting screen on the user terminal 200 based on the storage location information. Furthermore, the priority order display unit 1121 may, for example, display the storage capacity of each storage location on the priority order setting screen. With this configuration, the priority order display unit 1121 can set delivery priorities after allowing the user to grasp the storage capacity of each storage location. Therefore, with this configuration, the priority order display unit 1121 can provide a user-friendly UI for setting delivery priorities.

The priority setting screen is a screen for accepting the setting of product delivery priorities for multiple storage locations. The priority setting screen is also one form of the delivery destination setting screen. Details of the priority setting screen will be described later with reference to Figure 6.

-Delivery Reception Department-
The delivery destination receiving unit 113 receives, from the user terminal 200, the setting of a delivery destination for the product from among multiple storage locations. The delivery destination receiving unit 113 registers the received delivery destination setting in the storage unit 140 as delivery destination information. The delivery destination receiving unit 113 may receive the delivery destination setting in any manner. For example, the delivery destination receiving unit 113 may receive the delivery destination setting via a web page (such as a delivery destination setting screen) of the order site that is accessed from the user terminal 200. The delivery destination receiving unit 113 may also receive, for example, a data file or message containing the delivery destination setting from the user terminal 200. The delivery destination receiving unit 113 includes a priority receiving unit 1131.

-Priority Reception Section-

The priority order receiving unit 1131 receives product delivery priority settings for multiple storage locations from the user terminal 200. The priority order receiving unit 1131 registers the received priority order settings in the storage unit 140 as priority order information. The priority order receiving unit 1131 may also register, for example, the storage location with the highest priority set by each user as the default delivery destination when ordering a product.

- Expected User Acquisition Department -
The expected user acquisition unit 114 acquires the expected user information from the user business operator device 400 or the storage unit 140. The expected user acquisition unit 114 may acquire the expected user information in any manner.

- Reception desk for recipients -
The delivery destination receiving unit 115 receives, from the provider device 300, a designation of a user or an organization to which multiple users belong as a delivery destination of the product. This "organization to which multiple users belong (hereinafter simply referred to as "organization")" is, for example, a user business, a specific company, an organization, etc. The delivery destination receiving unit 115 may receive the designation of the delivery destination of the product in any manner, similar to the delivery destination receiving unit 113. For example, the delivery destination setting may be received via a delivery destination setting screen.

- Order display section -
The order display unit 116 displays an order acceptance screen on the user terminal 200. The order acceptance screen is a screen for accepting order requests. Details of the order acceptance screen will be described later with reference to FIG. 7 . Specifically, the order display unit 116 first generates display information for displaying the order acceptance screen based on the product information. The order display unit 116 then transmits the generated display information to the user terminal 200 via the communication unit 130. The order display unit 116 also displays, as an order target, products provided by the provider on the user terminal 200 of a user or a user belonging to an organization designated as a recipient accepted by the recipient acceptance unit 115.

"Product information" refers to information about products provided by a provider. Product information includes, for example, product identification information for identifying the product, product name indicating the name of the product, product price indicating the price of the product, product size indicating the size of the product, and/or information on whether the product requires refrigeration or freezing when stored.

For example, a provider may wish to exclude from the list of recipients user businesses that are difficult to supply to due to various factors, such as the location of the user business's base or the relationship with the user business (competitor, etc.). In such cases, the order display unit 116 can exclude from the list of recipients user businesses that are difficult to supply to before placing an order for a product with the provider. Therefore, with the above configuration, the order display unit 116 can provide an ordering service that is easy for providers to use.

-Order Reception Department-
The order receiving unit 117 receives an order request for a product to be delivered to one of a plurality of storage locations from the user terminal 200 of a user, including a person in charge of an organization (e.g., a person in charge on the user side). The order receiving unit 117 may receive the product order request in any manner, similar to the delivery destination receiving unit 113, and may receive the order request via an order receiving screen, for example.

- Completion information acquisition section -
The completion information acquisition unit 118 acquires delivery completion information from the deliveryperson terminal 310 when the product is delivered to the storage location. "Delivery completion information" is information indicating that delivery of the product has been completed. The delivery completion information includes storage location identification information read from a readable medium installed at each storage location and an evidence image captured by the camera of the deliveryperson terminal 310. The manner in which the completion information acquisition unit 118 acquires the delivery completion information may be any manner, similar to the storage location acquisition unit 111.

The completion information acquisition unit 118 may acquire delivery destination change information from the delivery person terminal 310, for example, when the product is delivered to a storage location different from the storage location set at the time of ordering.

-Registration Department-
The registration unit 119 registers an evidence image in the storage unit 140 in association with the storage location based on the delivery completion information acquired by the completion information acquisition unit 118. With this configuration, the registration unit 119 can ensure to a certain extent that the delivery person has delivered the product to the storage location of the specified delivery destination, using the evidence image and the identification information of the readable medium of the storage location. Furthermore, with this configuration, if a situation occurs in which the product ordered by the user is not stored in the storage location of the delivery destination, the registration unit 119 can assist in fact-checking, such as whether the delivery person made some kind of mistake when delivering the product, or whether the delivery was properly completed and another user mistakenly received the product.

The registration unit 119 may, for example, associate the delivery destination change information acquired by the completion information acquisition unit 118 with the delivery completion information and register it in the storage unit 140.

-Analysis Department-
The analysis unit 120 performs statistical analysis of the ordered products for each storage location or installation area based on the order information. For example, as the statistical analysis, the analysis unit 120 may calculate a statistical value (e.g., a total, an average, a median, a mode, etc.) of sales for each product delivered to each storage location. Furthermore, as a further statistical analysis, the analysis unit 120 may compare the calculated statistical values for two or more storage locations to determine the maximum value, minimum value, etc.

The analysis unit 120 may, for example, further perform statistical analysis of orders by delivery date and storage location based on the order information. For example, for a specific storage location on a specific delivery date, the analysis unit 120 may calculate the total number of ordered items that have this specific storage location set as their delivery destination.

The analysis unit 120 may, for example, determine products to recommend to the user (hereinafter also referred to as "recommended products") based on the results of the statistical analysis. For example, the analysis unit 120 may determine as the recommended product the ordered product with the largest total number among the ordered products for which a specific storage location is set as the delivery destination.

-Analysis display part-
The analysis display unit 121 displays the results of the statistical analysis on the user terminal 200. For example, the analysis display unit 121 may display, on the order reception screen, as the results of the statistical analysis, the total sales value for each item delivered to the storage location specified at the time of ordering. For example, the analysis display unit 121 may display, on the order reception screen, as the results of the statistical analysis, the total number of ordered items for which this specific storage location is set as the delivery destination, in order to show the order status of a specific storage location on a specific delivery date (hereinafter also referred to as the "order status").

With the above configuration, the analysis display unit 121 can communicate the results of statistical analysis of the storage location or installation area to the user. Therefore, with the above configuration, the user can order products based on the results of statistical analysis of the storage location or installation area.

The analysis display unit 121 may, for example, display on the user terminal 200 a reception means for adding recommended products determined by the analysis unit 120 to an order.

-Notification Department-
When the completion information is registered in the storage unit 140, the notification unit 122 notifies the user terminal 200 that delivery of the ordered product has been completed. Furthermore, for example, if the delivery destination has changed since the order was placed, the notification unit 122 may also notify the user terminal 200 that the delivery destination has been changed along with the completion of delivery. The notification unit 122 may notify the user terminal 200 of the completion of delivery in any manner. For example, the notification unit 122 may send a message notifying the customer of the completion of delivery to the customer's telephone number or email address, or may notify the user of the completion of delivery to the user's SNS account. Furthermore, the notification unit 122 may output the completion of delivery to, for example, the web page of the order site displayed on the user terminal 200.

With the above configuration, the notification unit 122 can notify the user terminal 200 that delivery of the ordered product has been completed, and can also notify the user if the delivery address has changed. Therefore, with the above configuration, the notification unit 122 can make it easier to receive the ordered product.

-Communications Department-
The communication unit 130 transmits and receives various information between the user terminal 200, the provider device 300, the delivery person terminal 310, and the user business device 400 via the network N. The communication unit 130 includes a transmission unit 131.

-Transmitter-
The transmitting unit 131 transmits to the provider device 300 the order information, priority order information indicating the priority order setting, and delivery destination information indicating the delivery destination setting.

With the above configuration, even if the storage location at the delivery destination is unable to store the product when the delivery person delivers it, the transmission unit 131 can suggest an alternative storage location to the delivery person based on the set priority and have the delivery person store the product in the alternative storage location. Therefore, with the above configuration, the delivery person can deliver the ordered product according to the status of the storage location at the delivery destination, thereby improving delivery efficiency.

-Storage part-
The storage unit 140 may store user information, user business information (including storage location information and expected user information), order information, priority information, product information, delivery information, and/or delivery completion information. The storage unit 140 may store, for example, these pieces of information in association with one another. The storage unit 140 may store each piece of information using a database management system (DBMS), or may store each piece of information using a file system. When a DBMS is used, a table may be provided for each piece of information, and each piece of information may be managed by associating these tables.

<3. Screen example>
Examples of screens of the ordering system 1 will be described with reference to FIGS.

As shown in FIG. 5, the refrigerator registration screen A1 is a screen for setting the intended user (shown as "purpose" in FIG. 5) of each refrigerator, which is a storage location. The delivery destination display unit 112 displays the refrigerator registration screen A1 on the user terminal 200. The refrigerator registration screen A1 includes, for example, an intended user setting drop-down list a11 for setting the intended user for each refrigerator, and a confirm button a12 for confirming the content entered on the screen. The intended user list a111 of the intended user setting drop-down list a11 includes, for example, intended users "for employee" or "for company," allowing either to be selected.

When the decision button a12 is pressed, the intended user acquisition unit 114 acquires the content selected in the intended user setting drop-down list a11 from the user terminal 200 as intended user information.

As shown in FIG. 6, the priority display unit 1121 displays a priority setting screen A2 on the user terminal 200. The priority setting screen A2 includes, for example, a storage location setting dropdown list a21 for setting a storage location for each priority, a storage quantity display area a22 for displaying the storage quantity for each selected storage location, and a confirm button a23 for confirming the content entered on the screen.

The storage location list a211 of the storage location setting drop-down list a21 displays, for example, a list of storage locations of candidate delivery destinations, allowing the user to select one from the list of storage locations. The delivery destination display unit 112 changes the display of the list of storage locations of candidate delivery destinations in the storage location list a211 depending on the intended user. For example, if the user is an employee, the delivery destination display unit 112 displays only employee storage locations (e.g., "X-building, 17th floor, north side") as selectable by the intended user in the storage location list a211. On the other hand, storage locations of businesses where the intended user is a business (e.g., "X-building, 20th floor") are grayed out and displayed as unselectable. Furthermore, for example, if the user is an employee, the delivery destination display unit 112 displays "<Not selectable>" or grays out the storage locations of businesses where the intended user is a business in the storage location list a211, clearly indicating that they cannot be selected as delivery destinations.

When the decision button a23 is pressed, the priority acceptance unit 1131 accepts the content selected in the storage location setting drop-down list a21 from the user terminal 200 as the product delivery priority setting for multiple storage locations.

As shown in FIG. 7, the order display unit 116 displays the order acceptance screen A3 on the user terminal 200. The order acceptance screen A3 includes, for example, a statistical analysis result display area a31, a delivery destination setting area a32, and a confirm button a33 for confirming the order with the details entered on the screen.

The statistical analysis result display area a31 is an area that displays the results of the statistical analysis performed by the analysis unit 120. For example, as part of the statistical analysis, the analysis unit 120 calculates the total sales value for each product last week in the installation area (in this example, "XX Building 17F") of the storage location designated as the delivery destination (in this example, "XX Building 17F South Side"). Based on the results of this calculation, the analysis unit 120 compares the products and determines the best-selling product (in this example, "Drink C"). The analysis display unit 121 may, for example, display the results of this statistical analysis in the statistical analysis result display area a31 as a message such as "Drink C was the best-selling product on the 17th floor last week!" Furthermore, the analysis display unit 121 may, for example, display a recommended product add button a311 as a means for adding a recommended product (Drink C) based on the results of the statistical analysis to an order.

The delivery destination setting area a32 is an area for accepting the setting of the delivery destination for the product. The delivery destination setting area a32 includes a delivery destination setting drop-down list a321 for setting the delivery destination, a delivery destination order status display area a322 that displays the order status of the delivery destination selected in the delivery destination setting drop-down list a321, and a storage location order status display area a323 that displays the order status of storage locations set by priority.

The delivery destination display unit 112 displays the delivery destination setting drop-down list a321 by default, with the storage location with the highest priority selected. The user can change the delivery destination from this default selection in the delivery destination setting drop-down list a321.

The analysis display unit 121 may, for example, display in the delivery destination order status display area a322 the total number of ordered items for which this delivery destination has been set as the order status for the delivery destination selected in the delivery destination setting drop-down list a321 (in this example, it may say, "This delivery destination currently has an order for 10 drinks on the same delivery date").

The analysis display unit 121 may, for example, display in the storage location order status display area a323 the total number of ordered items for which this storage location has been set as the delivery destination (in this example, "There are currently no orders for the next highest priority delivery destination candidate on the same delivery date") as the order status of the storage location set as the next highest priority delivery destination after the delivery destination selected in the delivery destination setting drop-down list a321.

When the order confirmation button a33 is pressed, the order acceptance unit 117 accepts the content selected on the order acceptance screen from the user terminal 200 as a product order request. Also, when the order confirmation button a33 is pressed, the delivery destination acceptance unit 113 accepts the content selected in the delivery destination setting drop-down list a321 from the user terminal 200 as the delivery destination setting.

As shown in FIG. 8, the delivery destination change screen A4 is a screen used by the delivery person to change the delivery destination when delivering goods. The delivery destination display unit 112 displays the delivery destination change screen A4 on the delivery person terminal 310. The delivery destination change screen A4 includes, for example, a delivery destination change setting area a41 for each order for which the delivery destination is to be changed, and a confirm button a42.

The delivery destination change setting area a41 includes an order identification information input form (labeled "Order No.") for specifying the order for which the delivery destination is to be changed, a display of the order details for the target order, a display of the delivery destination before the change, and a delivery destination setting drop-down list for specifying the new delivery destination.

When the Confirm button a42 is pressed, the completion information acquisition unit 118 accepts the information entered in the delivery destination change setting area a41 from the delivery person terminal 310 as a change to the delivery destination.

<4. Operation example>
An example of the operation of the server device 100 will be described with reference to Fig. 9. Note that the order of the processes shown below is an example and may be changed as appropriate.

As shown in FIG. 9, the storage location acquisition unit 111 acquires storage location information (S10). The expected user acquisition unit 114 acquires expected user information (S11).

The delivery destination display unit 112 causes the user terminal 200 to change the display of storage locations of delivery destination candidates for each potential user and display a delivery destination setting screen (S12). The delivery destination reception unit 113 receives from the user terminal 200 the setting of a delivery destination for the product from among multiple storage locations (S13). The order reception unit 117 receives from the user terminal 200 an order request for the product to be delivered to multiple storage locations (S14).

The transmission unit 131 transmits the order information and delivery destination information to the provider device 300 (S15).

5. Hardware Configuration
10, an example of a hardware configuration in which the above-described server device 100 is realized by a computer 800 will be described. Note that the functions of each device can also be realized by dividing them into multiple devices.

As shown in FIG. 10, the computer 800 includes a processor 801, a memory 803, a storage device 805, an input I/F unit 807, a data I/F unit 809, a communication I/F unit 811, and a display device 813.

The processor 801 controls various processes in the computer 800 by executing programs stored in the memory 803. For example, the various functional units of the control unit 110 of the server device 100 can be realized by the processor 801 executing programs temporarily stored in the memory 803.

Memory 803 is a storage medium such as RAM (Random Access Memory). Memory 803 temporarily stores program code for programs executed by processor 801 and data required when executing the programs.

The storage device 805 is a non-volatile storage medium such as a hard disk drive (HDD) or flash memory. The storage device 805 stores an operating system and various programs for implementing the above-mentioned configurations. In addition, the storage device 805 can also store tables for registering various information such as user information and user business information, and a database for managing these tables. Such programs and data are loaded into the memory 803 as needed and referenced by the processor 801.

The input I/F unit 807 is a device for receiving input from the user. Specific examples of the input I/F unit 807 include a keyboard, mouse, touch panel, various sensors, and wearable devices. The input I/F unit 807 may be connected to the computer 800 via an interface such as a USB (Universal Serial Bus).

The data I/F unit 809 is a device for inputting data from outside the computer 800. A specific example of the data I/F unit 809 is a drive device for reading data stored on various storage media. The data I/F unit 809 may also be provided outside the computer 800. In that case, the data I/F unit 809 is connected to the computer 800 via an interface such as a USB.

The communication I/F unit 811 is a device for performing data communication via the Internet N with devices external to the computer 800, either wired or wirelessly. The communication I/F unit 811 may also be provided external to the computer 800. In that case, the communication I/F unit 811 is connected to the computer 800 via an interface such as a USB.

The display device 813 is a device for displaying various types of information. Specific examples of the display device 813 include a liquid crystal display, an organic EL (Electro-Luminescence) display, and a display for a wearable device. The display device 813 may be provided external to the computer 800. In this case, the display device 813 is connected to the computer 800 via, for example, a display cable. Furthermore, if a touch panel is used as the input I/F unit 807, the display device 813 can be configured as an integral part of the input I/F unit 807.

The above-described embodiment is an example for explaining the present invention, and is not intended to limit the present invention to only this embodiment. Furthermore, the present invention can be modified in various ways without departing from the spirit of the invention. Furthermore, those skilled in the art will be able to adopt embodiments in which the elements described below are replaced with equivalents, and such embodiments are also within the scope of the present invention.

[Modification]
Although the present invention has been described based on the above embodiment, the following cases are also included in the present invention.

[Modification 1]
At least some of the components of the server device 100 according to the above embodiment may be provided in the user terminal 200 or the provider device 300. The user terminal 200 may, for example, install an application program dedicated to the ordering system 1 for users (hereinafter referred to as a "user app") and execute the user app to realize these components.

[Modification 2]
Although the user screen of the ordering system 1 according to the above embodiment has been described as a screen of an ordering site that is a website, this is not intended to be limited to this. For example, the user screen may be a screen displayed by a user app rather than a web app. In this case, the link in the link information included in the readable medium may be a deep link for accessing the user app. Similarly, a screen for delivery personnel (e.g., a screen for changing the delivery destination) may be displayed by installing an application program dedicated to the ordering system 1 for delivery personnel on the delivery personnel terminal 310 and executing the application.

1...order system, 100...server device, 110...control unit, 111...storage location acquisition unit, 112...delivery destination display unit, 1121...priority order display unit, 113...delivery destination reception unit, 1131...delivery destination display unit, 114...intended user acquisition unit, 115...providing destination reception unit, 116...order display unit, 117...order reception unit, 118...completion information acquisition unit, 119...registration unit, 120...analysis unit 120, 121...analysis display unit, 122...notification unit, 130...communication unit, 140...storage unit, 200...user terminal, 300...provider device, 310...delivery person terminal, 400...user business device, 800...computer, 801...processor, 803...memory, 805...storage device, 807...input I/F unit, 809...data I/F unit, 811...communication I/F unit, 813...display unit.

Claims (9)

a storage location acquisition unit that acquires storage location information indicating a storage location shared by multiple users and storing products;
an expected user acquisition unit that acquires expected user information indicating expected users assumed based on the characteristics of the storage location , the expected user information including expected user classifications for classifying the expected users as either individual users or organizations to which the plurality of users belong ;
an order receiving unit that receives an order request for the product to be delivered to any one of the storage locations from a user terminal of a user including a person in charge of the organization;
a delivery destination receiving unit that receives, from the user terminal, a setting of a delivery destination of the product from among the plurality of storage locations;
a delivery destination display unit that displays a delivery destination setting screen on the user terminal for accepting the setting of the delivery destination, and when the user is the individual user, displays on the delivery destination setting screen a storage location of delivery destination candidates corresponding to the individual user based on the expected user information, and when the user is a person in charge of the organization, displays on the delivery destination setting screen a storage location of delivery destination candidates corresponding to the person in charge of the organization based on the expected user information ;
a transmitting unit that transmits order information including the content of the order request and delivery destination information indicating the setting of the delivery destination to a provider device of a provider that provides the product,
Information processing device. The storage location is a refrigerator.
The information processing device according to claim 1 . an analysis unit that performs statistical analysis on the ordered products for each storage location or for each installation area where multiple storage locations are installed, based on the order information;
an analysis display unit that displays the results of the statistical analysis on the user terminal, and further includes an analysis display unit that changes the display of the results of the statistical analysis based on the expected user information;
The information processing device according to claim 1 . The information processing device according to any one of claims 1 to 3, wherein the delivery destination display unit refers to a memory unit that stores user information about the user, and displays the delivery destination setting screen in a manner that makes it identifiable that the storage location to which the expected user to which the user does not belong cannot be selected as a delivery destination. the storage location information includes a storage capacity for each of the storage locations;
The delivery destination display unit displays the storable amount on the delivery destination setting screen.
The information processing device according to claim 1 . a destination receiving unit that receives, from the provider device, a designation of a user or an organization to which a plurality of users belong as a destination of the product;
an order display unit that displays an order reception screen for receiving the order request, and that displays the product provided by the provider as an order target on a user terminal of a user or a user belonging to an organization designated as the recipient;
The information processing device according to claim 1 . A readable medium containing identification information for identifying the storage location is installed in the storage location;
a completion information acquisition unit that acquires, from a deliveryman terminal equipped with a camera of the deliveryman who delivers the product, delivery completion information including the identification information read from the readable medium and an image captured by the camera when the product is delivered to the storage location;
and a registration unit that registers the image in a storage unit in association with the storage location based on the delivery completion information.
The information processing device according to claim 1 . On the computer,
a storage location acquisition function for acquiring storage location information indicating a storage location shared by multiple users and storing products;
an expected user acquisition function that acquires expected user information indicating expected users assumed based on the characteristics of the storage location , the expected user information including expected user classifications for classifying the expected users as either individual users or organizations to which the multiple users belong ;
an order receiving function that receives an order request for the product to be delivered to one of the storage locations from a user terminal of a user including a person in charge of the organization;
a delivery destination reception function that receives, from the user terminal, a setting of a delivery destination of the product from among the plurality of storage locations;
a delivery destination display function that displays a delivery destination setting screen on the user terminal for accepting the setting of the delivery destination, and when the user is the individual user, displays on the delivery destination setting screen a storage location of delivery destination candidates corresponding to the individual user based on the expected user information, and when the user is a person in charge of the organization, displays on the delivery destination setting screen a storage location of delivery destination candidates corresponding to the person in charge of the organization based on the expected user information ;
a transmission function for transmitting order information including the content of the order request and delivery destination information indicating the setting of the delivery destination to a provider device of a provider that provides the product;
program. The computer
Acquire storage location information indicating a storage location shared by multiple users and storing products;
acquiring expected user information indicating expected users expected based on the characteristics of the storage location, the expected user information including expected user classifications for classifying the expected users as either individual users or organizations to which the plurality of users belong ;
displaying a delivery destination setting screen on the user's user terminal for accepting a setting of a delivery destination of the product from among the plurality of storage locations;
If the user is the individual user, display storage locations of delivery destination candidates corresponding to the individual user on the delivery destination setting screen based on the expected user information,
If the user is a person in charge of the organization, a storage location of a delivery destination candidate according to the person in charge of the organization is displayed on the delivery destination setting screen based on the expected user information,
Accepting a setting of a delivery destination of the product from among a plurality of storage locations from the user terminal of the user;
accepting an order request for the product to be delivered to any one of the storage locations from the user terminal of the user;
sending order information including the content of the order request and delivery destination information indicating the setting of the delivery destination to a provider device of a provider that provides the product;
Information processing methods.