JP7797808B2 - Facility use management system, facility use management method, and facility use management program - Google Patents

Description

The present invention relates to a facility usage management system, a facility usage management method, and a facility usage management program that are applied to facilities.

Hotels, inns, and other accommodation facilities are equipped with facilities (ancillary equipment, ancillary facilities, etc.) that guests can use. These facilities include, for example, private baths, ping-pong tables, karaoke rooms, tennis courts, conference rooms, swimming pools, and training gyms (sports gyms). Guests of accommodation facilities can reserve these facilities in advance, for example, when booking accommodation on a website (see, for example, Patent Document 1).

Japanese Patent Application Laid-Open No. 2001-325503

However, users may make reservations for the facilities after checking in to an accommodation facility. In this case, the user inquires with the front desk staff to check the availability of the facilities and then makes a reservation. In this way, when a user makes a reservation for the facilities after checking in, it is time-consuming for both the user and the staff, as they have to inquire with the staff and the staff has to respond to the inquiry.

The object of the present invention is to provide a facility usage management system, facility usage management method, and facility usage management program that improves user convenience when reserving facility equipment and reduces the operational burden on the facility.

A facility usage management system according to one aspect of the present invention is a system comprising: a presentation processing unit that presents a user with access information for accessing a reservation screen that accepts requests for reservations to use equipment associated with a facility; a display processing unit that displays the reservation screen when the reservation screen is accessed based on the access information; a reception processing unit that accepts a reservation request for use of the equipment from the user on the reservation screen; and a facility reservation processing unit that, when the reception processing unit accepts a reservation request for use of the equipment from the user, executes reservation processing for the equipment based on the reservation status of the equipment.

A facility usage management method according to another aspect of the present invention is a method in which one or more processors execute the following steps: a presentation step in which one or more processors present to a user access information for accessing a reservation screen that accepts a request for reservation of use of equipment associated with the facility; a display step in which the reservation screen is displayed when the reservation screen is accessed based on the access information; a reception step in which a request for reservation of use of the equipment is accepted from the user on the reservation screen; and a facility reservation step in which, when a request for reservation of use of the equipment is accepted from the user in the reception step, a reservation process for the equipment is executed based on the reservation status of the equipment.

A facility usage management program according to another aspect of the present invention is a program for causing one or more processors to execute the following steps: a presentation step for presenting to a user access information for accessing a reservation screen that accepts a request for reservation of equipment associated with the facility; a display step for displaying the reservation screen when the reservation screen is accessed based on the access information; a reception step for accepting a reservation request for the equipment from the user on the reservation screen; and a facility reservation step for executing a reservation process for the equipment based on the reservation status of the equipment when a reservation request for the equipment from the user is accepted in the reception step.

The present invention provides a facility usage management system, facility usage management method, and facility usage management program that improves user convenience when reserving facility equipment and reduces the operational burden on the facility.

FIG. 1 is a diagram showing the configuration of a facility usage management system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a specific configuration of a facility usage management system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of a reservation screen displayed on a user terminal when making a reservation for accommodation in the facility use management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a registration screen displayed on a user terminal when making a reservation for accommodation in the facility use management system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of accommodation reservation information used in the facility usage management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of facility reservation information used in the facility usage management system according to the embodiment of the present invention. FIG. 7 is an external view showing an example of a check-in terminal of a facility use management system according to an embodiment of the present invention. FIG. 8 is a diagram showing a top screen, which is an example of an operation screen displayed on a check-in terminal of a facility use management system according to an embodiment of the present invention. FIG. 9 is a diagram showing an example of an operation screen displayed on a check-in terminal of the facility use management system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a two-dimensional code issuing screen displayed on a check-in terminal of a facility use management system according to an embodiment of the present invention. FIG. 11 is a diagram showing an example of a method for reading, by a user terminal, a two-dimensional code on a two-dimensional code issuing screen displayed on a check-in terminal of a facility use management system according to an embodiment of the present invention. FIG. 12 is a diagram showing an example of a facility reservation screen displayed on a user terminal of the facility use management system according to an embodiment of the present invention. FIG. 13 is a diagram showing an example of a facility reservation screen displayed on a user terminal of the facility use management system according to an embodiment of the present invention. FIG. 14 is a diagram showing an example of a reservation status screen displayed on the management device of the facility use management system according to the embodiment of the present invention. FIG. 15 is a flowchart showing an example of a procedure for check-in processing in the facility use management system according to the embodiment of the present invention. FIG. 16 is a flowchart showing an example of a procedure for facility reservation processing in the facility usage management system according to the embodiment of the present invention.

Embodiments of the present invention will be described below with reference to the drawings as appropriate. Note that the embodiments described below are merely examples of the present invention and do not limit the technical scope of the present invention.

[Facility Usage Management System 10]
As shown in FIG. 1 , a facility usage management system 10 according to an embodiment of the present invention is an example of a facility usage management system of the present invention and includes a management device 1, a check-in terminal 2 (an example of an operation terminal of the present invention), and a user terminal 3. The facility usage management system 10 is applicable to various facilities, such as accommodation facilities such as hotels and inns, leisure facilities, amusement facilities, and commercial facilities. The facilities are also equipped with facilities (ancillary facilities, ancillary facilities, etc.) that can be used by users. For example, accommodation facilities may be equipped with facilities such as private baths, ping-pong tables, karaoke rooms, tennis courts, conference rooms, swimming pools, and training gyms (sports gyms). Users (guests) staying at the accommodation facilities can reserve and use each of the facilities. Below, an accommodation facility will be described as an example of a facility of the present invention.

The management device 1 is placed, for example, at the front desk or in an office of the accommodation facility H1, and manages accommodation reservation information D1, facility reservation information D2, and the like. Staff at the accommodation facility H1 can operate the management device 1. The check-in terminal 2 is placed, for example, near the front desk of the accommodation facility H1, and accepts check-in and check-out procedures performed by guests themselves. The management device 1 and check-in terminal 2 can communicate via a communications network N1, such as a wired LAN or wireless LAN, installed at the accommodation facility H1. One or more check-in terminals 2 may be installed. Figure 1 shows three check-in terminals 2 as an example. Users can operate the check-in terminal 2 they desire.

The management device 1 and user terminal 3 can communicate via a communication network N2 such as the Internet, LAN, WAN, or public telephone line.

Here, a user of accommodation facility H1 uses their user terminal 3 (such as a personal computer) to access the accommodation reservation page of a website operated by accommodation facility H1 and make a reservation. Management device 1 obtains the reservation information for the accommodation reservation and manages the reservation. Note that the reservation process may be executed by management device 1, or by a reservation server (not shown) connected to management device 1 via communication network N2. For example, the reservation server accepts a reservation request from the user, executes the reservation process, and notifies management device 1 of the reservation information when the reservation is completed.

A user who has made a reservation visits the accommodation facility H1 on the day of their stay and operates the check-in terminal 2 to check in. A user who visits the accommodation facility H1 without making a reservation can, for example, use the check-in terminal 2 to search for available rooms (see Figure 8) to reserve the desired room, and then continue with the check-in procedure. The user can also operate the check-in terminal 2 to check out as needed. The user can also pay for the usage fee during the check-in or check-out procedure.

Furthermore, once the user's check-in procedure is permitted, the check-in terminal 2 presents the user with access information (e.g., a two-dimensional code) to access a reservation screen that accepts requests to reserve the facility. A user wishing to reserve the facility can read the access information using a mobile terminal (user terminal 3) such as a smartphone, access the reservation screen, and make a reservation for the desired facility. Note that the user terminal 3 used to make a hotel reservation and the user terminal 3 used to make a facility reservation may be the same device or different devices.

[User terminal 3]
As shown in FIG. 2 , the user terminal 3 includes a control unit 31, a memory unit 32, an operation display unit 33, a camera 34, and a communication unit 35. The user terminal 3 is a terminal device owned by a user using the accommodation facility H1, and is an information processing device such as a personal computer, smartphone, mobile phone, or tablet terminal. For example, the user uses a personal computer (user terminal 3) to access a hotel reservation page on a website to make a reservation for accommodation at the accommodation facility H1. Also, for example, the user uses a smartphone (user terminal 3) at the accommodation facility H1 to make a reservation for use of the facilities of the accommodation facility H1. The user terminal 3 may have a known configuration.

The communication unit 35 is a communication interface that connects the user terminal 3 to the communication network N2 via a wired or wireless connection and performs data communication in accordance with a specified communication protocol with external devices such as the management device 1 via the communication network N2.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel including touch keys that accepts operations.

The storage unit 32 is a non-volatile storage unit such as a hard disk drive (HDD), solid state drive (SSD), or flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program that causes the control unit 31 to execute communication processing with an external device such as the management device 1 in accordance with a communication protocol such as HTTP (Hypertext Transfer Protocol). The browser program may also be a dedicated application for executing communication processing with the management device 1 in accordance with a predetermined communication protocol.

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic operations. The ROM is a non-volatile storage unit that pre-stores control programs such as BIOS and OS that cause the CPU to execute various processes. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 31 controls the user terminal 3 by having the CPU execute various control programs pre-stored in the ROM or storage unit 32.

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes in accordance with the browser program stored in the memory unit 32. The browser processing unit 311 is capable of executing browser processing to display a web page provided from the management device 1 via the communication network N2 on the operation display unit 33 and input operations on the operation display unit 33 into the management device 1. In other words, the user terminal 3 can function as an operation terminal for the management device 1 by having the browser program executed by the control unit 31. Note that some or all of the processing units included in the control unit 31 may be configured as electronic circuits.

For example, when a user operates the user terminal 3 to request access to a specific URL corresponding to a website operated by accommodation facility H1, the control unit 31 acquires data for the website's web page (accommodation reservation page) from the management device 1 (or reservation server) and displays the accommodation reservation page on the operation and display unit 33. Note that a request for access to the specific URL may be made, for example, by selecting from a list of pre-registered websites, selecting from search results on an information search site, or entering text. Furthermore, if a dedicated application corresponding to the management device 1 is installed on the user terminal 3, the user of the user terminal 3 can launch the dedicated application to display the accommodation reservation page on the operation and display unit 33.

By operating the user terminal 3, the user can input accommodation information, guest information, etc. on the accommodation reservation page to apply for a reservation (request accommodation reservation).

The accommodation reservation page includes a reservation screen (reservation page) P1 for entering accommodation information, and a registration screen (registration page) P2 for registering information about the guest (user) (guest information). Figure 3 is a diagram showing an example of the reservation screen P1, and Figure 4 is a diagram showing an example of the registration screen P2.

The reservation screen P1 includes the dates of stay, number of nights, number of guests, number of rooms, estimated arrival time indicating the planned time of arrival at the accommodation facility H1, room plan, etc.

After entering accommodation information on the reservation screen P1 shown in Figure 3, the user selects the guest information registration button. This displays the registration screen P2 shown in Figure 4. The user then registers the guest information on the registration screen P2.

Registration screen P2 includes the reservation name, guest information, and other information. The guest information includes the guest name, gender, date of birth (or age), nationality, address, telephone number, email address, and payment method. The reservation person also registers guest information for the other guests when staying with multiple people (groups or organizations). The examples shown in Figures 3 and 4 show accommodation information and guest information for users A1, A2, A3, and A4 staying in one room for two nights. Representative user A1 (reservation person) enters accommodation information (see Figure 3) and registers guest information for all guests (see Figure 4) on the accommodation reservation page. Registration screen P2 may also include fields for registering requests for guest room types, rental items, and other information. After registering the guest information on registration screen P2 shown in Figure 4, the reservation person presses the "Reserve" button. This completes the accommodation reservation application (accommodation reservation request).

When the management device 1 accepts the accommodation reservation request, it executes the reservation process. When the accommodation reservation is completed, the control unit 31 acquires a reservation completion notification sent from the management device 1. The reservation completion notification includes the reservation number issued by the management device 1 when the reservation is completed, and the details of the accommodation reservation (reservation details). The reservation completion notification may also include an information code such as a two-dimensional code that can be used for check-in procedures at the check-in terminal 2 described below. The information code may include, for example, user information such as a user ID or member ID that identifies the user (guest), the reservation number, etc. When the control unit 31 acquires the reservation completion notification, it causes the operation display unit 33 to display the reservation details.

Furthermore, when the camera 34 of the user terminal 3 (e.g., a smartphone) reads access information such as the two-dimensional code Q1 (see FIG. 10) presented by the check-in terminal 2 during the check-in procedure described below (see FIG. 11), the control unit 31 acquires the URL of a facility reservation screen (see FIGS. 12 and 13) that accepts requests to reserve facilities associated with the accommodation facility H1. The two-dimensional code Q1 is an example of access information in the present invention. The access information in the present invention may also be a one-dimensional code, a marker, or the like. When the control unit 31 accesses the URL, it acquires data for the web page (facility reservation page) of the facility reservation site from the management device 1 and displays the facility reservation page (see FIGS. 12 and 13) on the operation display unit 33. By operating the user terminal 3, the user can select the desired facility on the facility reservation page and apply for a facility reservation (facility reservation request). Specific examples of facility reservations will be described later.

[Management device 1]
As shown in FIG. 2 , the management device 1 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 1 may be an information processing device such as a personal computer or a tablet terminal. The management device 1 may also be an information processing device or cloud server that constitutes a so-called property management system. The management device 1 includes a reservation management function for managing accommodation reservations, facility reservations, and the like, and a customer information management function for managing customer information. The management device 1 may also include functions such as guest room management and accounting management.

The communication unit 14 is a communication interface that connects the management device 1 to the communication network N2 via a wired or wireless connection and performs data communication in accordance with a predetermined communication protocol with external devices such as the user terminal 3 via the communication network N2. The communication unit 14 also connects the management device 1 to the communication network N1 via a wired or wireless connection and performs data communication in accordance with a predetermined communication protocol with the check-in terminal 2 via the communication network N1.

The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The memory unit 12 is a non-volatile memory unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the memory unit 12 stores control programs such as a check-in processing program that causes the control unit 11 to execute the check-in processing (see FIG. 15) described below, and an equipment reservation processing program that causes the control unit 11 to execute the equipment reservation processing (see FIG. 16) described below. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the management device 1 and stored in the memory unit 12.

The memory unit 12 also stores accommodation reservation information D1, which includes information on accommodation reservations accepted from the user terminal 3. The accommodation reservation information D1 is a database containing multiple reservation information for accepted accommodation reservations, and is stored in the memory unit 12 to enable keyword searches. The accommodation reservation information D1 may also serve as guest management data that represents information on the accommodation status (accommodation information) of users who have completed check-in procedures. In this case, the accommodation reservation information D1 may include accommodation information such as the check-in status indicating whether the user has completed check-in procedures and the room number assigned to the user. Some or all of the information in the accommodation reservation information D1 may also be included in accommodation ledger data (not shown).

Figure 5 is a diagram showing an example of accommodation reservation information D1. The accommodation reservation information D1 shown in Figure 5 registers reservation information for multiple users who will use accommodation facility H1 on August 1, 2021, for each reservation number (No. 101 to 103, ...). The accommodation reservation information D1 also registers the reservation details made by the user for each reservation number.

In addition, accommodation information and guest information entered on the accommodation reservation page (see Figures 3 and 4) are registered in accommodation reservation information D1. Figure 5 shows the reservation number issued at the time of reservation, the name of the person making the reservation, the date of stay, the name of the guest (such as the name of any other guests staying with the guest), age, gender, room number, estimated time of arrival, and check-in status (whether or not the guest has checked in).

In the check-in status column in Figure 5, either "Completed" is registered to indicate that the check-in procedure has been completed, or "Not yet" is registered to indicate that the check-in procedure has not been completed, and "Not yet" is registered as the default value until the check-in procedure is completed.

Facility reservation information D2, which includes information on facility reservations accepted from user terminals 3, is also stored in memory 12. Facility reservation information D2 is a database containing multiple reservation information items for facility use reservations accepted, and is stored in memory 12 to enable keyword searches. Facility reservation information D2 stores the maximum number of guests that can use each piece of facility associated with accommodation facility H1, as well as information on the reservation holder (user name) for each unit of time (e.g., one hour). Facility reservation information D2 shown in Figure 6 stores reservation information for a "private bath," "ping pong table," "karaoke room," "tennis court," and "conference room."

The control unit 11 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic operations. The ROM is non-volatile memory that pre-stores control programs such as BIOS and OS that cause the CPU to execute various processes. The RAM is volatile or non-volatile memory that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 11 controls the management device 1 by having the CPU execute various control programs pre-stored in the ROM or memory unit 12.

Specifically, the control unit 11 includes various processing units such as an accommodation reservation processing unit 111, a presentation processing unit 112, a display processing unit 113, a reception processing unit 114, and a facility reservation processing unit 115. The control unit 11 functions as the various processing units by executing various processes in accordance with the check-in processing program and the facility reservation processing program using the CPU. Some or all of the processing units included in the control unit 11 may be configured as electronic circuits. The check-in processing program and the facility reservation processing program may be programs that cause multiple processors to function as the various processing units.

When a hotel reservation operation (hotel reservation request) is performed on the user terminal 3, the hotel reservation processing unit 111 determines whether a reservation is possible, and if so, processes the reservation. Specifically, the hotel reservation processing unit 111 processes the reservation based on the hotel reservation information input on the user terminal 3, including the accommodation information (see Figure 3) and the guest information (see Figure 4). When the reservation process is complete, the hotel reservation processing unit 111 sends a reservation completion notification to the user terminal 3 and registers the accommodation information and the guest information in the hotel reservation information D1 (see Figure 5).

In this embodiment, an example is described in which reservation processing is performed by the management device 1. However, for example, a reservation processing system (reservation server) that executes reservation processing in response to a hotel reservation request from a user may be interposed between the management device 1 and the user terminal 3. In this case, the management device 1 registers and manages the accommodation information and guest information output from the reservation processing system in accommodation reservation information D1.

Here, the control unit 11 acquires reservation information that is the target of the check-in process from the accommodation reservation information D1 during the check-in process (see FIG. 15), which will be described later. Specifically, when reservation search information is input to the check-in terminal 2, the control unit 11 acquires the reservation search information output from the check-in terminal 2 and searches the accommodation reservation information D1 for reservation information that corresponds to the reservation search information. If reservation information containing the reservation search information is found, the control unit 11 extracts the reservation information from the accommodation reservation information D1. The control unit 11 outputs the extracted reservation information to the check-in terminal 2. Here, the reservation search information is information included in the reservation completion notification and is unique information that can identify the user's accommodation reservation. For example, the reservation search information includes information such as the user's name, date of birth, address, telephone number, email address, and reservation number. Note that because telephone numbers and dates of birth may overlap with other people's information, it is preferable that the reservation search information be a combination of the above-mentioned information.

For example, in the example shown in Figure 5, when the reservation number "103" or the name of the reservation holder, user A1, is entered from the check-in terminal 2, the control unit 11 searches for user A1's name in the accommodation reservation information D1 and obtains the reservation information corresponding to user A1 (reservation information for reservation number "103").

In addition, when a two-dimensional code that can be used for check-in procedures is read from the check-in terminal 2, the control unit 11 may use the user ID, reservation number, etc. contained in the two-dimensional code to obtain the reservation information that is the subject of the check-in process. In this case, the two-dimensional code or the information contained in the two-dimensional code is an example of the reservation search information.

The control unit 11 updates the accommodation reservation information D1 (see Figure 5) according to the status of the user's check-in procedure at the accommodation facility H1. For example, if the check-in procedure performed by a user who has made a reservation at the check-in terminal 2 is permitted, the control unit 11 updates the information "Not yet" registered in the check-in status column of the accommodation reservation information D1 to "Completed," indicating that check-in has been completed. The control unit 11 updates the check-in status each time the check-in procedure is completed.

The presentation processing unit 112 presents the user with access information for accessing a facility reservation screen (see Figures 12 and 13) that accepts requests to reserve facilities associated with accommodation facility H1. Specifically, the presentation processing unit 112 displays a two-dimensional code Q1 containing the URL of a web page (facility reservation page) corresponding to the facility reservation screen on the operation screen of the check-in terminal 2 (see Figure 10). For example, during the check-in procedure for user A1, the presentation processing unit 112 outputs the data of the two-dimensional code Q1 to the check-in terminal 2. Upon receiving the data of the two-dimensional code Q1, the check-in terminal 2 displays the two-dimensional code Q1 on the operation screen. When user A1 wishes to reserve facilities, he or she reads the two-dimensional code Q1 using the user terminal 3 (such as a smartphone) (see Figure 11).

The presentation processing unit 112 may also present the two-dimensional code Q1 to the user if the user's check-in procedure is permitted. In other words, the presentation processing unit 112 does not present the two-dimensional code Q1 to the user if the user's check-in procedure is not permitted. This makes it possible to present the two-dimensional code Q1 only to users who are eligible to stay. The presentation processing unit 112 is an example of a presentation processing unit of the present invention.

When the URL of the two-dimensional code Q1 is accessed, the display processing unit 113 displays the facility reservation screen (facility reservation page). Specifically, when the two-dimensional code Q1 is read on the user's user terminal 3, the display processing unit 113 displays the facility reservation screen on the user terminal 3. For example, when user A1 reads the two-dimensional code Q1 with the user terminal 3 (see Figure 11), the display processing unit 113 displays the facility reservation screens P31 and P32 (see Figures 12 and 13) on the user terminal 3. The display processing unit 113 is an example of a display processing unit of the present invention.

The facility reservation screen P31 displays a list of facilities available to the user. The user selects the desired facility and presses the reservation button. The example shown in Figure 12 shows that user A1 has selected a "private bath" and a "ping pong table." Note that, as will be described in more detail later, the display processing unit 113 may display a list of only facilities suitable for user A1.

When user A1 selects a facility on the facility reservation screen P31 shown in FIG. 12, the display processing unit 113 causes the user terminal 3 to display a facility reservation screen P32 (see FIG. 13) for selecting a reservation time. The facility reservation screen P32 displays the current reservation status for the facility selected by the user. The user selects the desired time slot and presses the RESERVE button. The example shown in FIG. 13 shows the reservation status for the "table tennis table," with user A1 selecting "18:00-19:00" for "table tennis table 1" and "table tennis table 2." User A1 selects the desired time slot and presses the RESERVE button. Similarly, user A1 selects a time slot for the "private bath" and presses the RESERVE button. In this way, the user requests a reservation for the desired facility.

The reception processing unit 114 accepts facility reservation requests from users on the facility reservation screens P31 and P32. Here, for example, the reception processing unit 114 accepts a reservation request from user A1 to use "Table Tennis Table 1" and "Table Tennis Table 2" from 18:00 to 19:00, and a reservation request to use the "Private Bath" from 21:00 to 22:00. The reception processing unit 114 is an example of a reception processing unit of the present invention.

When the reception processing unit 114 receives a request from a user to reserve equipment, the equipment reservation processing unit 115 executes equipment reservation processing based on the equipment reservation status. Specifically, upon receiving the request, the equipment reservation processing unit 115 references the equipment reservation information D2 (see Figure 6) to determine whether the equipment in question is available for reservation, and if it is available, completes the reservation of the equipment. The equipment reservation processing unit 115 also updates the equipment reservation information D2 when a reservation for equipment is made. In the above example, the equipment reservation processing unit 115 registers user A1's name in the "18:00-19:00" fields for "Table Tennis Table 1" and "Table Tennis Table 2" in the equipment reservation information D2, and registers user A1's name in the "21:00-22:00" field for "Private Bath" (see Figure 6). The equipment reservation processing unit 115 also updates the equipment reservation screens P31 and P32 according to the reservation status in the equipment reservation information D2.

The facility reservation processing unit 115 also displays a list of the reservation status of each of the multiple facilities on the operation display unit 13 of the management device 1. For example, as shown in FIG. 14, the facility reservation processing unit 115 displays a reservation status screen P11 corresponding to the reservation status of the facility reservation information D2 for that day on the operation display unit 13. The facility reservation processing unit 115 may also display the reservation status screen P11 on a facility terminal located in the accommodation facility H1, a mobile terminal carried by a staff member, or the like.

In addition, when the equipment reservation processing is completed, the equipment reservation processing unit 115 sends a reservation completion notification to the user terminal 3. The equipment reservation processing unit 115 is an example of the equipment reservation processing unit of the present invention.

[Check-in terminal 2]
2, the check-in terminal 2 includes a control unit 21, a storage unit 22, an operation display unit 23, an issuing unit 24, a reading unit 25, and a communication unit 26. The check-in terminal 2 may be an information processing device such as a personal computer.

Figure 7 is an external view showing an example of a check-in terminal 2. As shown in Figure 7, the check-in terminal 2 allows the user (operator) to touch the operation display unit 23. The user performs check-in procedures by operating the operation screen displayed on the operation display unit 23. The check-in terminal 2 includes a card insertion unit for inserting cards such as credit cards, a card issuance unit (issuance unit 24) for issuing room keys, an ejection unit for ejecting printed media such as receipts, and an insertion unit for inserting coins and bills.

The communication unit 26 is a communication interface that connects the check-in terminal 2 to the communication network N1 via a wired or wireless connection and performs data communication with the management device 1 via the communication network N1 in accordance with a predetermined communication protocol.

The operation display unit 23 is a user interface that includes a display unit such as an LCD display or organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The reading unit 25 reads information codes such as two-dimensional codes. The reading unit 25 may also have the function of scanning the user's passport, a membership card issued by the accommodation facility H1, an identification card, etc. The information read by the reading unit 25 is sent to the management device 1 by the control unit 21 and stored in the memory unit 12 of the management device 1.

The issuing unit 24 issues (discharges) a room key (card key). The issuing unit 24 issues a card key based on instructions from the control unit 21. For example, when a user is authenticated (permitted to check-in) during check-in, the issuing unit 24 discharges an IC card-type card key storing information corresponding to the user (room ID, stay date information, etc.) from the check-in terminal 2. The card key is an IC card key that unlocks the room through communication processing with an unlocking device (communication device). The communication processing can be performed using a short-range wireless communication method using a contactless IC card, for example. For example, when the user brings the card key close to the unlocking device, the unlocking device verifies the card key's identification information (room ID, etc.) through communication processing, and unlocks the room if the verification is successful. The card key is not limited to an IC card and may be a magnetic card. The room key may also be a mobile key that uses the user's user terminal 3 (smartphone).

The memory unit 22 is a non-volatile memory unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the memory unit 22 stores control programs such as a check-in processing program that causes the control unit 21 to execute the check-in processing (see FIG. 15) described below. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the check-in terminal 2 and stored in the memory unit 22. The check-in processing program may also be downloaded to the memory unit 22 of the check-in terminal 2 via the communication network N1.

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic operations. The ROM is non-volatile memory in which control programs such as BIOS and OS that cause the CPU to execute various types of arithmetic operations are pre-stored. The RAM is volatile or non-volatile memory that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 21 controls the check-in terminal 2 by having the CPU execute various control programs pre-stored in the ROM or memory unit 22.

Specifically, as shown in FIG. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, a room key issuance processing unit 214, and an access information issuance processing unit 215. The control unit 21 functions as the various processing units by executing various processes in accordance with the check-in processing program using the CPU. Some or all of the processing units included in the control unit 21 may be configured with electronic circuits. The check-in processing program may be a program that causes multiple processors to function as the various processing units.

The reception processing unit 211 acquires operation information entered by a user of the accommodation facility H1 on the operation display unit 23 of the check-in terminal 2. For example, when a user performs an operation to start the check-in procedure on the check-in screen shown in FIG. 8, the reception processing unit 211 acquires the operation information. The check-in procedure includes scanning the user's passport if the user is a foreigner, entering guest information such as reservation number, name, telephone number, and address, payment, requesting rental items, changing the room to be used, issuing a room key, and issuing a two-dimensional code for facility reservations. Furthermore, if the user holds the two-dimensional code displayed on the user terminal 3 (smartphone) over the reading unit 25 (see FIG. 7) during the check-in procedure, the reception processing unit 211 may acquire the guest information contained in the read two-dimensional code.

The display processing unit 212 displays various types of information on the operation display unit 23. For example, during check-in procedures, the display processing unit 212 sequentially displays on the operation display unit 23 an operation screen (see FIG. 8) that accepts an operation to start the check-in procedure, various operation screens (not shown) for inputting information required for the check-in procedure, a card key issuance screen (see FIG. 9) that issues a room key (card key), and a two-dimensional code issuance screen (see FIG. 10) that issues a two-dimensional code Q1 that includes the URL of a web page (facility reservation page) corresponding to the facility reservation screen for reserving facility. The display processing unit 212 also displays various other messages on the operation display unit 23. Note that, if the check-in terminal 2 has a function for performing check-out procedures, the display processing unit 212 sequentially displays operation screens for inputting information required for the check-out procedure on the operation display unit 23. The display processing unit 212 is an example of a display processing unit of the present invention.

The check-in processing unit 213 authenticates the user based on the information entered during the check-in procedure. For example, the check-in processing unit 213 references the accommodation reservation information D1 (see FIG. 5) stored in the management device 1, and authenticates the user and permits the check-in procedure if the name entered by the user matches the name of the guest included in the accommodation reservation information D1. The check-in processing unit 213 may permit the check-in procedure if, for example, the entire name entered by the user matches the name of the guest included in the accommodation reservation information D1, or if only part of the name entered by the user matches the name of the guest included in the accommodation reservation information D1. The check-in processing unit 213 may also authenticate the user and permit the check-in procedure based on information from a passport image scanned by the reading unit 25.

In addition, the check-in processing unit 213 performs payment for the accommodation fee when the user has completed inputting the information required for check-in and has been successfully authenticated. For example, when the user inserts a credit card into the card insertion section of the check-in terminal 2, the check-in processing unit 213 performs payment processing by sending a payment request to the payment server of the payment service provider used by the user.

The room key issuance processing unit 214 performs a room key issuance process to issue a room key (card key), for example, when the payment process is completed (see Figure 9). Specifically, the room key issuance processing unit 214 ejects the card key from the issuing unit 24. For example, if the check-in procedure for user A1 is permitted, the room key issuance processing unit 214 ejects the card key for room number "402" from the issuing unit 24.

When the check-in procedure is permitted, the access information issuance processing unit 215 issues a two-dimensional code Q1 including the URL of a web page (facility reservation page) corresponding to the facility reservation screen for reserving the facility (see Figure 10). For example, when the access information issuance processing unit 215 acquires the data of the two-dimensional code Q1 output from the management device 1, it displays the two-dimensional code Q1 on the operation screen (see Figure 10). When user A1 wishes to reserve the facility, he/she reads the two-dimensional code Q1 with the user terminal 3 (see Figure 11) and accesses the facility reservation screens P31 and P32 (see Figures 12 and 13) to make the reservation. The access information issuance processing unit 215 is an example of a presentation processing unit of the present invention.

In another embodiment, the access information issuance processing unit 215 may cause the check-in terminal 2 to output a printed medium on which the two-dimensional code Q1 is displayed. For example, when user A1 presses the print button on the two-dimensional code issuance screen (see FIG. 10), the access information issuance processing unit 215 ejects the paper medium on which the two-dimensional code Q1 is printed from the issuing unit 24.

In another embodiment, the access information issuance processing unit 215 may print the two-dimensional code Q1 on the room key (card key). In this case, the control unit 21 executes the two-dimensional code Q1 issuance process and the room key issuance process in parallel.

In another embodiment, the access information issuance processing unit 215 may send (e.g., email) the data of the two-dimensional code Q1 to the user terminal 3. In this case, the user terminal 3 obtains the data of the two-dimensional code Q1 sent from the check-in terminal 2 and accesses the URL.

In another embodiment, the access information issuance processing unit 215 may transmit the data of the two-dimensional code Q1 to a display located in the room with room number "402" where user A1 is staying, and cause the two-dimensional code Q1 to be displayed on the display. For example, when user A1's check-in procedure is completed, the access information issuance processing unit 215 causes the two-dimensional code Q1 to be displayed on the display of the room where user A1 is staying. In this case, after user A1 enters the room, he or she reads the two-dimensional code Q1 using the user terminal 3 and accesses the URL.

Once the control unit 21 has issued the room key and two-dimensional code Q1 to the user, it terminates the check-in process and completes the check-in procedure. When each user who has made a reservation arrives at the accommodation facility H1, they operate the check-in terminal 2 themselves to complete the check-in procedure. In addition, multiple check-in terminals 2 can perform the check-in process in parallel.

[Check-in process]
An example of check-in processing executed in the facility use management system 10 will be described below with reference to Fig. 15. The check-in processing is executed by the control unit 11 of the management device 1 and the control unit 21 of the check-in terminal 2. For example, the control units 11 and 21 start execution of the check-in processing program, thereby starting execution of the check-in processing. Note that the check-in processing may be terminated midway in response to a predetermined operation on the management device 1 and the check-in terminal 2.

The present invention can be considered as a facility usage management method that executes one or more steps included in the check-in process.

In addition, one or more steps included in the check-in process described below may be omitted as appropriate. Furthermore, the steps in the check-in process may be executed in a different order as long as the same operational effect is achieved. Furthermore, in this embodiment, an example is given in which multiple processors corresponding to the control units 11 and 21 execute the steps in the check-in process in a distributed manner, but in other embodiments, a single processor may execute each step in the check-in process.

First, in step S11, when the control unit 21 of the check-in terminal 2 receives an operation from the user to start the check-in procedure on the check-in screen of the check-in terminal 2 (see FIG. 8), it acquires information about the operation. The control unit 21 waits until it receives an operation to start the check-in procedure (S11: No). When the control unit 21 acquires the operation information (S11: Yes), the process proceeds to step S12.

In step S12, the control unit 21 accepts operations from the user to input guest information, etc. on the check-in procedure operation screen (not shown). For example, the control unit 21 accepts operations to select the display language, to scan the user's passport if the user is a foreigner, and to input guest information such as the reservation number, name, telephone number, and address.

Next, in step S13, the control unit 21 performs authentication processing for the user based on the information entered during the check-in procedure. In the authentication processing, the control unit 21 references the accommodation reservation information D1 (see Figure 5) stored in the management device 1, and if the guest information (e.g., name) entered by the user matches the reservation information (e.g., name) in the accommodation reservation information D1, the control unit 21 authenticates the user and allows the check-in procedure. If the user is authenticated (S13: Yes), the processing proceeds to step S14.

On the other hand, if the user is not authenticated (S13: No), the process proceeds to step S131. In step S131, the control unit 21 cancels the check-in procedure at the check-in terminal 2 and causes the operation display unit 23 to display a message, such as a message directing the user to the front desk. The check-in process then ends.

In step S14, the control unit 21 performs a settlement process for payment of the accommodation fee. Note that the settlement process may not be included in the check-in process, but may be included in the check-out process.

Next, in step S15, the control unit 21 issues a room key (card key) (see Figure 9).

Here, in the room key issuance process, the control unit 21 may refer to the accommodation reservation information D1 to determine whether the user has any guests staying with them. If the user has any guests staying with them, the control unit 21 may display a reception screen that accepts a request to issue a room key for the guests. In addition, in the room key issuance process, the control unit 21 may display a reception screen that allows the user to select either a card key or a mobile key. The mobile key, for example, uses the user terminal 3 as the room key. The user terminal 3 functions as a room key (mobile key) by obtaining information necessary to unlock the guest room in which the user is staying, such as identification information (guest room ID) of the guest room in which the user is staying and accommodation date information indicating the date of stay.

Once the room key issuance process is completed, in the following step S16, the control unit 21 issues a two-dimensional code Q1 (see Figure 10) containing the URL of the web page (equipment reservation page) corresponding to the equipment reservation screens P31 and P32 (see Figures 12 and 13) for reserving equipment associated with the accommodation facility H1.

For example, if user A1 is authenticated during the check-in procedure for user A1 (S13: Yes), the control unit 11 of the management device 1 outputs the data of the two-dimensional code Q1 to the check-in terminal 2. When the control unit 21 of the check-in terminal 2 receives the data of the two-dimensional code Q1 from the management device 1, it displays the two-dimensional code Q1 on the operation screen (see Figure 10).

Once the process of issuing the two-dimensional code Q1 in step S16 is complete, the check-in process for the user is complete.

[Facility reservation processing]
An example of facility reservation processing executed in the facility use management system 10 will be described below with reference to Fig. 16. The facility reservation processing is executed by the control unit 11 of the management device 1. For example, the control unit 11 starts execution of the facility reservation processing program, thereby starting execution of the facility reservation processing. Note that the facility reservation processing may be terminated midway in response to a predetermined operation on the management device 1 and the check-in terminal 2.

The present invention can be understood as an invention of a facility reservation method that executes one or more steps included in the facility reservation process. The facility reservation method is an example of the facility usage management method of the present invention.

In addition, one or more steps included in the facility reservation process described below may be omitted as appropriate. Furthermore, the steps in the facility reservation process may be executed in a different order as long as the same operational effect is achieved. Furthermore, in this embodiment, an example is given in which multiple processors corresponding to the control unit 11 execute the steps in the facility reservation process in a distributed manner, but in other embodiments, a single processor may execute each step in the facility reservation process.

First, in step S21, the control unit 11 of the management device 1 determines whether the user has been authenticated (the check-in procedure has been permitted) during the user check-in process (see Figure 15). If the user has been authenticated (S13: Yes in Figure 15, S21: Yes in Figure 16), the process proceeds to step S22.

In step S22, the control unit 11 outputs the data of the two-dimensional code Q1 to the check-in terminal 2. The control unit 21 of the check-in terminal 2 presents the two-dimensional code Q1 to the user. Specifically, upon receiving the data of the two-dimensional code Q1 from the management device 1, the control unit 21 displays the two-dimensional code Q1 on the operation screen of the check-in terminal 2 (see Figure 10). Step S22 is an example of a presentation step of the present invention.

For example, when user A1 wishes to reserve equipment, the user uses user terminal 3 to read two-dimensional code Q1 displayed on check-in terminal 2 during the check-in procedure (see Figure 11). If two-dimensional code Q1 is printed on paper media and ejected, the user reads the two-dimensional code Q1 printed on the paper media using user terminal 3.

In step S23, the control unit 11 determines whether the URL of the two-dimensional code Q1 has been accessed from the user terminal 3. If the URL has been accessed (S23: Yes), the process proceeds to step S24. A time limit for accessing the URL may be set. The time limit may be set, for example, to the period from the completion of check-in procedures to the available check-out time.

In step S24, the control unit 11 references the accommodation reservation information D1 (see Figure 5) and obtains the reservation information of the user (here, user A1) who will be checking in.

Next, in step S25, the control unit 11 displays facility reservation screens P31 and P32 (see Figures 12 and 13) on the user terminal 3. Step S25 is an example of a display step of the present invention.

Here, the control unit 11 may display a facility reservation screen (P31, P32) according to the user's reservation information. Specifically, the control unit 11 displays the facility reservation screen according to at least one of the information on the number of guests, gender, and age included in the reservation information. For example, if the number of guests is six, the control unit 11 displays "Conference Room 2 (capacity: eight guests)" on the facility reservation screen, but does not display "Conference Room 1 (capacity: four guests)." Furthermore, for example, if the user is female, the control unit 11 displays "Private Bath" for women on the facility reservation screen, but does not display "Private Bath" for men. Furthermore, for example, if the user is elderly, the control unit 11 displays only facilities for the elderly on the facility reservation screen.

For example, if the user is a group (organization), the control unit 11 displays only facilities for groups on the facility reservation screen. For example, if the user is a family, the control unit 11 displays only facilities for families on the facility reservation screen. In this way, the control unit 11 may set the display content (facilities to be displayed) on the facility reservation screen (P31, P32) according to the user's attributes.

In step S26, the control unit 11 determines whether a facility reservation request has been received. The user selects the desired facility and time period on the facility reservation screens P31 (see FIG. 12) and P32 (see FIG. 13) displayed on the user terminal 3 and submits a reservation request (facility reservation request). For example, as shown in FIG. 13, user A1 selects "18:00-19:00" for "Table Tennis Table 1" and "Table Tennis Table 2" and presses the reservation button. User A1 also selects "21:00-22:00" for "Private Bath" and presses the reservation button. The control unit 11 receives, from user A1's user terminal 3, a reservation request to use "Table Tennis Table 1" and "Table Tennis Table 2" from "18:00-19:00" and a reservation request to use the "Private Bath" from "21:00-22:00." When the control unit 11 accepts the reservation request (S26: Yes), processing proceeds to step S27. Step S26 is an example of a accepting step of the present invention.

In step S27, the control unit 11 executes reservation processing for the equipment corresponding to the equipment reservation request. Specifically, when the control unit 11 receives the equipment reservation request, it references the equipment reservation information D2 (see Figure 6) to determine whether the target equipment can be reserved, and if it can be reserved, it completes the reservation processing for the equipment. Step S27 is an example of an equipment reservation step of the present invention.

Finally, in step S28, the control unit 11 updates the facility reservation information D2. In the above example, the control unit 11 registers user A1's name in the "18:00-19:00" fields for "Table Tennis Table 1" and "Table Tennis Table 2" in the facility reservation information D2, and registers user A1's name in the "21:00-22:00" field for "Private Bath" (see Figure 6). The control unit 11 also updates the facility reservation screens P31 and P32 according to the reservation status in the facility reservation information D2. When the facility reservation process is complete, the control unit 11 also sends a reservation completion notification to the user terminal 3. The control unit 11 also causes the management device 1, etc., to display a reservation status screen P11 (see Figure 14) corresponding to the reservation status of the facility reservation information D2 for that day.

In this manner, the facility usage management system 10 executes the check-in process (see Figure 15) and the facility reservation process (see Figure 16).

As described above, the facility usage management system 10 according to this embodiment presents a user with access information (two-dimensional code Q1) for accessing a facility reservation screen (see Figures 12 and 13) that accepts requests for reservations for facilities associated with accommodation facility H1, and displays the facility reservation screen when the facility reservation screen is accessed based on the access information. Furthermore, when the facility usage management system 10 accepts a request from a user to reserve the facility on the facility reservation screen, it executes a reservation process for the facility based on the reservation status of the facility.

With this configuration, users can check available facilities on the user terminal 3 and make reservations for the desired facilities without having to inquire with the front desk staff. This saves users the trouble of having to inquire with staff. Furthermore, since staff do not receive inquiries from users, they can also save the trouble of dealing with inquiries. This improves convenience for users when reserving facility facilities and reduces the workload on the facility side.

The facility usage management system 10 also displays a two-dimensional code Q1 on the operation screen of the check-in terminal 2 used for the check-in procedure at accommodation facility H1 (see FIG. 10). This allows the user to be provided with the two-dimensional code Q1 for reserving facilities when they check in. The user can also obtain the two-dimensional code Q1 using the user terminal 3 during the check-in procedure.

The facility usage management system 10 may also cause the check-in terminal 2 used for the check-in procedure at accommodation facility H1 to output a printed medium displaying the two-dimensional code Q1. This allows the user to receive and keep, for example, a paper medium with the two-dimensional code Q1 printed on it.

Furthermore, when the user's check-in procedure is permitted, the facility usage management system 10 presents the user with a two-dimensional code Q1. This makes it possible to limit facility usage reservations to users (those who have made reservations) who are eligible to stay at the accommodation facility H1.

In addition, when the two-dimensional code Q1 is read on the user's user terminal 3, the facility usage management system 10 displays a facility reservation screen on the user terminal 3 (see Figure 11). This allows the user to make a facility reservation using their own user terminal 3.

The facility usage management system 10 may also display a facility reservation screen according to the user's reservation information, attributes, etc. for the accommodation facility H1. For example, the facility usage management system 10 may display the reservation screen corresponding to the facility according to at least one of the number of guests, gender, and age included in the facility reservation information for the accommodation facility H1. This makes it possible to provide each user with facility information, reservation screens (see Figures 12 and 13), and other information suitable for that user.

In addition, when a facility reservation is made, the facility usage management system 10 updates facility reservation information D2 (see Figure 6), which includes the facility reservation status. This allows the current facility reservation status to be reflected on the reservation screen.

The facility usage management system 10 may also display a list of the reservation status for each of multiple facilities on a facility terminal (such as the management device 1) (see Figure 14). This allows staff at accommodation facility H1 to understand the reservation status for each facility at a glance.

The present invention is not limited to the above-described embodiments. The facility usage management system of the present invention may also be embodied in the following ways:

In another embodiment, the facility usage management system 10 may present a two-dimensional code Q1 or display a facility reservation screen (see Figures 12 and 13) based on information about the user's past accommodation history. For example, if user A1 used a "private bath" the last time they stayed at accommodation facility H1, the control unit 11 of the management device 1 presents two-dimensional code Q1 during user A1's current check-in procedure. The control unit 11 also displays information about the "private bath" on the facility reservation screen (see Figures 12 and 13).

Furthermore, for example, if user B1 did not use any of the facilities the last time they stayed at accommodation facility H1, or if they selected "Not required" on the two-dimensional code issuance screen (see Figure 10), the control unit 11 of management device 1 will omit the display process of the two-dimensional code issuance screen (see Figure 10) during user A1's current check-in procedure.

In this way, the control unit 11 may control reservation processing for facility use based on the user's accommodation history and facility usage history.

In another embodiment of the present invention, the communication network N2 that can access the web page (equipment reservation page) of the facility reservation site may be a communication network limited to the accommodation facility H1 (for example, a wireless LAN within the accommodation facility H1). This makes it possible to prohibit access (such as making reservations) from outside the accommodation facility H1. This makes it possible to prevent outsiders other than guests from viewing the facility reservation screen or making reservations for facility use.

In another embodiment of the present invention, the management device 1 may set an upper limit on the amount of time that equipment can be used. For example, the management device 1 sets an upper limit on the total amount of time that the same user can use (reserve) each piece of equipment. The management device 1 also sets an upper limit on the total amount of time that each user can use (reserve). This makes it possible to prevent the same user from using the equipment for an extended period of time.

In another embodiment of the present invention, the two-dimensional code Q1 may be placed in advance in the room where the user will be staying. The two-dimensional code Q1 may be placed on a table in the room, or may be displayed as an image on a display in the room. Furthermore, the two-dimensional code Q1 may include the room number, guest information, etc., in addition to the URL of the web page (facility reservation page) corresponding to the facility reservation screen.

In this embodiment, the management device 1, check-in terminal 2, and user terminal 3 correspond to the facility usage management system of the present invention, but the facility usage management system of the present invention may include one or more of the components of the management device 1, check-in terminal 2, and user terminal 3. For example, the management device 1 alone may constitute the facility usage management system of the present invention, or the check-in terminal 2 alone may constitute the facility usage management system of the present invention.

1: Management device 2: Check-in terminal 3: User terminal 10: Facility use management system 111: Accommodation reservation processing unit 112: Presentation processing unit 113: Display processing unit 114: Reception processing unit 115: Facility reservation processing unit 211: Reception processing unit 212: Display processing unit 213: Check-in processing unit 214: Room key issuance processing unit 215: Access information issuance processing unit 311: Browser processing unit P11: Reservation status screen P31: Facility reservation screen P32: Facility reservation screen Q1: Two-dimensional code

Claims (11)

a presentation processing unit that presents to a user access information for accessing a reservation screen that accepts a request for reservation of use of equipment associated with the facility;
a display processing unit that displays the reservation screen corresponding to the reservation information of the facility of the user when the reservation screen is accessed based on the access information;
a reception processing unit that receives a request for reservation of use of the facility from the user on the reservation screen;
a facility reservation processing unit that, when the reception processing unit receives a reservation request for use of the facility from the user, executes reservation processing for the facility based on a reservation status of the facility;
A facility usage management system equipped with: the presentation processing unit displays the access information on an operation screen of an operation terminal used for a check-in procedure at the facility.
The facility usage management system according to claim 1 . the presentation processing unit causes an operation terminal used for a check-in procedure at the facility to output a print medium displaying the access information.
The facility usage management system according to claim 1 . the presentation processing unit presents the access information to the user when the check-in procedure of the user is permitted.
The facility usage management system according to claim 2 or 3. the display processing unit, when the access information is read on the user terminal of the user, causes the reservation screen to be displayed on the user terminal;
The facility usage management system according to any one of claims 1 to 4. The facility is an accommodation facility,
the display processing unit displays the reservation screen corresponding to the facility according to at least one of information on the number of guests, gender, and age included in the reservation information of the accommodation facility;
The facility usage management system according to any one of claims 1 to 5 . the facility reservation processing unit updates facility reservation information including a reservation status of the facility when a reservation for use of the facility is made;
The facility usage management system according to any one of claims 1 to 6 . the facility reservation processing unit displays a list of reservation statuses of the plurality of facilities on a facility terminal;
The facility usage management system according to any one of claims 1 to 7 . a presentation processing unit that, when a check-in procedure of a user using a facility is permitted, presents the user with access information for accessing a reservation screen that accepts a request for reservation of use of equipment associated with the facility;
a display processing unit that displays the reservation screen when the reservation screen is accessed based on the access information;
a reception processing unit that receives a request for reservation of use of the facility from the user on the reservation screen;
a facility reservation processing unit that, when the reception processing unit receives a reservation request for use of the facility from the user, executes reservation processing for the facility based on a reservation status of the facility;
A facility usage management system equipped with: one or more processors,
a presentation step of presenting to a user access information for accessing a reservation screen that accepts a request for reservation of use of equipment associated with the facility;
a display step of displaying the reservation screen according to the reservation information of the facility of the user when the reservation screen is accessed based on the access information;
a receiving step of receiving a request for reservation of use of the facility from the user on the reservation screen;
a facility reservation step of executing a reservation process for the facility based on a reservation status of the facility when a request for reservation for use of the facility is accepted from the user in the accepting step;
A facility utilization management method that implements the above. a presentation step of presenting to a user access information for accessing a reservation screen that accepts a request for reservation of use of equipment associated with the facility;
a display step of displaying the reservation screen according to the reservation information of the facility of the user when the reservation screen is accessed based on the access information;
a receiving step of receiving a request for reservation of use of the facility from the user on the reservation screen;
a facility reservation step of executing a reservation process for the facility based on a reservation status of the facility when a request for reservation for use of the facility is accepted from the user in the accepting step;
A facility usage management program for causing one or more processors to execute the above.