JP7799780B2 - Hearing support system, hearing support method, and program - Google Patents

Description

The present invention relates to a hearing support system, a hearing support method, and a program.

2. Description of the Related Art Conventionally, information processing techniques that provide support for medical and pharmaceutical guidance have been known.
For example, Patent Document 1 discloses a technology for managing data on a patient's medication history using a database. According to the technology disclosed in Patent Document 1, when a pharmacist performs dispensing work, the pharmacist can refer to the database to provide medication instructions based on the medication history, ask questions during interviews, etc., and input the answers to these questions into a terminal at the pharmacy, thereby managing the patient's medication history.

Japanese Patent Application Laid-Open No. 2016-122253

However, general technology such as that disclosed in Patent Document 1 assumes that pharmacists input answers to patients' questions into a terminal at the pharmacy. Therefore, it cannot be said that sufficient consideration is given to the possibility that someone other than a pharmacist (for example, the patient themselves) may input information into the terminal, and the need to take preventative measures against infectious diseases in such cases.

The present invention was made in light of these circumstances. The objective of the present invention is to provide more appropriate support for questions, such as those asked during interviews, regarding medical or pharmaceutical guidance.

In order to solve the above problem, a hearing support system according to one aspect of the present invention comprises:
screen generating means for generating an answer screen for each patient to answer questions regarding medical or pharmaceutical guidance;
a conversion means for converting the connection information to the answer screen corresponding to the selected patient into an image and outputting the image;
a connection management means for optically reading the output image and, in response to a connection request based on the connection information from a terminal that has acquired the connection information based on the read image, establishing a connection between the answer screen corresponding to the selected patient and the terminal;
The present invention is characterized by comprising:

The present invention makes it possible to provide more appropriate support for questions, such as interviews, regarding medical or pharmaceutical guidance.

1 is a diagram showing a system configuration of a hearing support system 1 according to an embodiment of the present invention. FIG. 8 is a diagram showing the hardware configuration of an information processing device 800 that constitutes each device. 2 is a block diagram showing the functional configuration of the pharmacy terminal 10. FIG. FIG. 2 is a block diagram showing the functional configuration of a personal terminal 20. FIG. 2 is a block diagram showing the functional configuration of the hearing support server 30. 10 is a flowchart showing the flow of a hearing support process executed by the pharmacy terminal 10. 10 is a schematic diagram showing an example of a status list screen displayed on the pharmacy terminal 10 during hearing support processing. FIG. 10 is a schematic diagram showing an example of a code image output screen displayed on the pharmacy terminal 10 during hearing support processing. FIG. 10 is a flowchart showing the flow of a hearing support process executed by the personal terminal 20. FIG. 10 is a schematic diagram showing an example of a response screen displayed on the personal terminal 20 during hearing support processing. 10 is a flowchart showing the flow of a hearing support process executed by the hearing support server 30.

Embodiments of the present invention will be described below with reference to the drawings.

[System configuration]
FIG. 1 is a diagram showing the system configuration of a hearing support system 1 according to an embodiment of the present invention.
The hearing support system 1 in this embodiment is a system that supports medical professionals and patients in medical facilities such as insurance pharmacies, hospitals, and clinics. For example, the hearing support system 1 is used to more appropriately support questions such as hearings related to medical or pharmaceutical guidance. In this embodiment, as an example for explanation, it is assumed that the medical professional is a pharmacist working at an insurance pharmacy. Also, as an example for explanation, it is assumed that the questions related to medical or pharmaceutical guidance are questions such as hearings asked to patients along with medication instructions when dispensing based on a prescription. However, these are merely examples for explanation and are not intended to limit the scope of application of this embodiment.

As shown in FIG. 1, the hearing support system 1 includes a pharmacy terminal 10, a personal terminal 20, and a hearing support server 30. The pharmacy terminal 10, the personal terminal 20, the hearing support server 30, the pharmacy computer, and the external server are configured to be able to communicate with each other via a network 40. This network 40 is realized, for example, by the Internet or a LAN (Local Area Network) installed in an insurance pharmacy.

The pharmacy computer is an information processing device such as a server computer that performs processing related to the operations of an insurance pharmacy, and has the function of acting as a prescription computer that creates medical fee statements (receipt computer function) and the function of managing patients' medication histories (medication history management function). The external server is an information processing device such as a server computer that works in conjunction with the pharmacy computer, and has the function of a database server that stores electronic medication records and a database server that stores medication information.

Note that while the diagram shows one of each device and one of each terminal, this is not limited to this. For example, there may be multiple hearing support servers 30 and pharmacy computers, one for each of multiple insurance pharmacies. Furthermore, there may be multiple pharmacy terminals 10, one for each medical professional who uses them. Similarly, there may be multiple personal terminals 20, one for each individual, such as a patient, who uses them.

The pharmacy terminal 10 is used by medical professionals (here, pharmacists) and is configured as an information processing device such as a tablet terminal or a PC (Personal Computer) owned by the insurance pharmacy. The pharmacy terminal 10 displays various information and accepts input of various information to support the medical professionals when they provide medical or pharmaceutical guidance to patients (for example, medication guidance by a pharmacist and accompanying questions to the patient).
For example, in the hearing support process described below, the pharmacy terminal 10 displays a code image such as the two-dimensional code C shown in the figure so that the personal terminal 20 can connect to an answer screen for answering questions.

The personal terminal 20 is used by an individual respondent (here, a patient), and is configured as an information processing device such as a smartphone, tablet terminal, etc. The personal terminal 20 displays various information and accepts input of various information to support the individual's response when a medical professional provides medical or pharmaceutical guidance to a patient (for example, medication guidance by a pharmacist and accompanying questions to the patient).
For example, in the hearing support process described later, the personal terminal 20 connects to an answer screen and accepts input of answers from individuals on this answer screen.

The hearing support server 30 works in conjunction with the pharmacy terminal 10 and the personal terminal 20 to implement the hearing support processing described below, and is composed of an information processing device such as a server computer managed by the business operator that operates the hearing support system 1. The hearing support server 30 receives various data managed by the pharmacy computer installed in the pharmacy (or each pharmacy computer, if there are multiple computers) to support medical professionals and patients through the hearing support processing described below. The hearing support server 30 also manages this received data in a group of databases (including a medication history database) similar to those of the pharmacy computer. In other words, the hearing support server 30 acquires some or all of the information managed by the pharmacy computer installed in the insurance pharmacy (or each pharmacy computer, if there are multiple computers).

The hearing support server 30 also executes "hearing support processing" based on the information in this database group. In this hearing support processing, the hearing support server 30 generates an answer screen for each patient to answer questions about medical or pharmaceutical guidance. The hearing support server 30 also converts connection information for the answer screen corresponding to the selected patient into an image and outputs it. The hearing support server 30 then optically reads the output image and, in response to a connection request based on the connection information from the personal terminal 20 that has acquired the connection information based on the read image, establishes a connection between the answer screen corresponding to the selected patient and the personal terminal 20.

In this way, the hearing support system 1, including the hearing support server 30, converts connection information to the answer screen into an image and outputs it, allowing the personal terminal 20 to optically read it. Connecting the personal terminal 20 to the answer screen also allows answers to be entered from the personal terminal 20. This allows individuals answering questions to enter their answers using their own smartphones or other devices without directly touching the pharmacy terminal 10, which is a shared terminal for insurance pharmacies, etc. In this case, the pharmacy terminal 10, which is a shared terminal for insurance pharmacies, etc., is not used alternately by multiple people, preventing contact infection with viruses and bacteria via the fingers used to operate it and the shared pharmacy terminal 10.

Furthermore, the effort required to manage the pharmacy terminal 10, which is a shared terminal at insurance pharmacies, etc., can be reduced. For example, the effort required to perform processes such as alcohol sterilization each time the pharmacy terminal 10 is used, the effort required to have a predetermined number of pharmacy terminals 10, the effort required to request repairs when the pharmacy terminal 10 is damaged, the effort required to prevent the pharmacy terminal 10 from being lost, etc. can be reduced.
Therefore, the hearing support system 1 according to the embodiment of the present invention can more appropriately support questions in hearings and the like regarding medical or pharmaceutical guidance.

[Hardware configuration]
Next, the hardware configuration of each device and each terminal included in the hearing support system 1 will be described.
As described above, each device and each terminal included in the hearing support system 1 is configured by an information processing device such as a PC, a server computer, a tablet terminal, or a smartphone, and each device and terminal has the same basic configuration.

FIG. 2 is a diagram showing the hardware configuration of an information processing device 800 that constitutes each device and each terminal.
As shown in FIG. 2 , the information processing device 800 constituting each device includes a CPU (Central Processing Unit) 811, a ROM (Read Only Memory) 812, a RAM (Random Access Memory) 813, a bus 814, an input unit 815, an output unit 816, a storage unit 817, a communication unit 818, a drive 819, and an imaging unit 820.

The CPU 811 executes various processes according to a program recorded in the ROM 812 or a program loaded from the storage unit 817 to the RAM 813 .
The RAM 813 also stores data and the like necessary for the CPU 811 to execute various processes.

The CPU 811, ROM 812, and RAM 813 are interconnected via a bus 814. The input unit 815, output unit 816, memory unit 817, communication unit 818, drive 819, and imaging unit 820 are also connected to the bus 814.

The input unit 815 is configured with various buttons and the like, and inputs various information in response to instruction operations. The input unit 815 also includes a microphone for collecting voice.
The output unit 816 is composed of a display, a speaker, etc., and outputs images and sounds.
The storage unit 817 is configured with a hard disk or a DRAM (Dynamic Random Access Memory), and stores various data managed by each server.
The communication unit 818 controls communication with other devices via the network 40 .

Removable media 831, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately loaded into the drive 819. A program read from the removable media 831 by the drive 819 is installed in the storage unit 817 as necessary.
The imaging unit 820 is configured by an imaging device equipped with a lens, an imaging element, etc., and captures a digital image of a subject.

Note that if the information processing device 800 is configured as the hearing support server 30, it is possible to omit the imaging unit 820. Furthermore, if the information processing device 800 is configured as a tablet terminal or smartphone, it is also possible to configure the input unit 815 as a touch sensor and place it over the display of the output unit 816, thereby providing a touch panel.

[Functional configuration]
Next, the functional configuration of each device and each terminal in the hearing support system 1 will be described.

[Functional configuration of pharmacy terminal 10]
Fig. 3 is a block diagram showing the functional configuration of pharmacy terminal 10. Fig. 4 is a block diagram showing the functional configuration of personal terminal 20, which will be described later.
As shown in FIG. 3, a user interface display control unit (UI display control unit) 151, a code image output unit 152, and an answer state management unit 153 function in the CPU 811 of the pharmacy terminal 10.

The UI display control unit 151 controls the display of various input/output screens (hereinafter referred to as "UI screens") in various processes described below, based on information for displaying a user interface screen (hereinafter referred to as "UI information") received from the hearing support server 30. For example, in the hearing support process, the UI display control unit 151 displays a status list screen showing a list of answer states of individuals who are answering questions, various operation buttons, etc., on a display included in the output unit 816.
The UI display control unit 151 also transmits various pieces of information input on the UI screen and the contents of input operation instructions to the hearing support server 30 .

The code image output unit 152 outputs the code image received from the hearing support server 30. Here, "output" means, for example, displaying it on a display included in the output unit 810, or printing it on paper media from a printing device (not shown) connected via the communication unit 818. This code image is obtained by converting (i.e., encoding) connection information for connecting to answer screens generated for multiple patients. The code image output unit 152 selects a patient based on the pharmacist's operation to instruct the display of the code image, which involves selecting a patient, and outputs the code image corresponding to this selected patient.

In this embodiment, as an example for the purposes of explanation, it is assumed that the connection information is a URL (Uniform Resource Locator) generated for each answer screen. This URL is automatically generated as a unique URL for each answer screen, for example by using a hash value, when creating each answer screen. Furthermore, the standard of the code image is not particularly limited, and it may be a one-dimensional code such as a barcode, or other code. In this embodiment, as an example for the purposes of explanation, it is assumed that the code image is a two-dimensional code (equivalent to two-dimensional code C shown in Figure 1) that complies with the QR Code (registered trademark) standard.

The answer status management unit 153 manages the answer status, which is information indicating the answer status of individuals who are answering questions during the hearing support process. To do this, the answer status management unit 153 periodically communicates with the hearing support server 30 and determines whether the answer status of each individual who is answering a question has changed. If the answer status management unit 153 detects that the answer status has changed, it controls the UI display control unit 151 to update and display the changed answer status on the status list screen.

[Functional configuration of personal terminal 20]
FIG. 4 is a block diagram showing the functional configuration of the personal terminal 20. As shown in FIG.
As shown in FIG. 4, a code image analysis unit 251 and a connection execution unit 252 function in the CPU 811 of the personal terminal 20 .

The code image analysis unit 251 optically reads the code image displayed or printed by the code image output unit 152 using the imaging unit 820. The code image analysis unit 251 also obtains connection information by decoding (i.e., decoding) the read code image back into the connection information before conversion (i.e., encoding). This optical reading and decoding can be achieved based on an algorithm defined by the code image standard (here, an algorithm compliant with the QR code standard). The code image analysis unit 251 outputs the connection information obtained in this manner to the connection execution unit 252.

The connection execution unit 252 uses the connection information (here, a URL) acquired by the code image analysis unit 251 to send a connection request to the connection management unit 354 of the hearing support server 30 (described below), thereby establishing a communication connection to the answer screen. This allows the connection execution unit 252 to respond to questions (i.e., input answers) asked by the patient during a hearing regarding medication instructions on the answer screen. Here, the connection management unit 354 functions as a so-called web server. In contrast, the connection execution unit 252 has the functionality of a web browser, and connects to the connection management unit 354 functioning as a web server as a client. This communication connection as a web browser may be established automatically when the code image analysis unit 251 acquires the URL, which is the connection information, from the code image, or may be established when the patient issues a connection instruction operation for the acquired URL.

[Functional configuration of hearing support server 30]
FIG. 4 is a block diagram showing the functional configuration of the hearing support server 30.
As shown in Figure 4, the CPU 811 of the hearing support server 30 functions as a user interface information generation unit (UI information generation unit) 351, an answer screen generation unit 352, a code image conversion unit 353, a connection management unit 354, a medication history registration unit 355, and a database management unit (DB management unit) 355.

Furthermore, as shown in FIG. 4, the memory unit 817 of the hearing support server 30 stores a patient attribute database (patient attribute DB) 371, a prescription database (prescription DB) 372, a medication history database (medication history DB) 373, an instruction content database (instruction content DB) 374, and an answer screen database (answer screen DB) 375.

Patient attribute DB371 stores patient attribute data such as address, name, date of birth, age, gender, insurance card number, and emergency contact information in association with information identifying each patient. These patient attributes are composed of information obtained by pharmacists in conversations with patients and information provided by patients in response to questionnaires, etc., and may include, for example, the patient's hobbies, job, family composition, favorite foods, etc.

Prescription DB372 stores data on prescriptions issued to patients (such as the name of the health insurance medical institution and name of the health insurance physician who prescribed the prescription, the prescription date, and prescription contents) in association with information identifying each patient and the date the prescription was brought in.

Medication history DB373 stores data on the history of medications prescribed to patients (medication history) (prescription history, information on medical history including complications, whether or not the patient has visited other departments, etc.) in association with information identifying each patient and information identifying each pharmacist who prescribed the medication. The medication history also stores data on the history of medication instructions given to patients by pharmacists (medication instruction statements, etc.). Furthermore, the medication history also stores answers entered by patients during the hearing support process, as well as answers entered by the pharmacist in addition to those answers.

The instruction content DB 374 generally stores the questions (interview content) that a pharmacist should ask when providing medication instructions, and the medication instruction content, in association with the prescribed medication and the characteristics of the patient (e.g., the patient's age, gender, chronic illness, etc.). The question content and medication instruction content include, for example, the questions (interview items) that a pharmacist (especially an experienced pharmacist) should ask of the patient when providing medication instructions, as well as the effects and side effects of the dispensed medication and drug interactions (contraindications for combined use) that should be explained to the patient.

The content of these questions and medication instructions may be expressed in a format similar to medication instructions using technical terms that pharmacists can understand, or in a format that is easier for patients to understand (for example, questions written in colloquial language, or medication instructions written in simple language without technical terms). Furthermore, the content of these questions and medication instructions may be created manually using rules based on statistical information, etc., or may be created through machine learning using techniques such as deep learning.

Furthermore, the content of the questions can also be set to determine whether they should be answered by the patient by inputting their own answers, or whether they should be answered by the pharmacist by inputting their own answers after verbally confirming with the patient. The content of such questions, medication instructions, and related settings can be added, deleted, or modified as appropriate by the operator of hearing support system 1 or the insurance pharmacy using hearing support system 1, based on the actual operating policy of the insurance pharmacy.

The answer screen DB 375 stores answer screens that allow patients to answer (i.e., input answers to) questions asked during interviews and other sessions related to medication instructions. These answer screens are generated for each patient by the answer screen generation unit 352 (described below) in accordance with the medication prescribed and the patient's characteristics (e.g., the patient's age, gender, chronic illnesses, etc.). As mentioned above in the explanation of the connection execution unit 252 in the personal terminal 20, the connection management unit 354 of the hearing support server 30 (described below) functions as a web server. In this case, the connection management unit 354 provides the answer screens stored in the answer screen DB 375 to the connection execution unit 252 as web content. In other words, the answer screens include various information for realizing web content, such as text corresponding to questions asked during interviews, objects (e.g., images), and HTML (Hyper Text Markup Language) documents describing their layout, as well as URLs for a web browser to access this information.

The UI information generation unit 351 generates UI information for the pharmacy terminal 10 to display a UI screen and transmits the generated UI information to the pharmacy terminal 10. In this case, the UI information generation unit 351 generates, as UI information, a frame format for displaying the UI screen and the actual content to be inserted into the format. In this embodiment, the actual content to be inserted into the format includes, for example, information necessary for various displays, such as a status list screen, during the hearing support process.

In addition, in response to sending UI information to the pharmacy terminal 10, the UI information generation unit 351 receives various information sent from the pharmacy terminal 10 and the contents of input operation instructions.

The answer screen generation unit 352 generates an answer screen for the patient to answer (i.e., input answers to) questions such as those asked during a medication instruction interview. The answer screen generation unit 352 also stores the generated answer screen in the answer screen DB 375. As described above in the explanation of the answer screen DB 375, the answer screen is generated in accordance with the medication to be prescribed and the characteristics of the patient to whom the prescription is to be given (e.g., the patient's age, gender, chronic illness, etc.). The timing of generation may be when the patient brings in a prescription and the prescription is registered in the prescription DB 372, or when a request for a code image is received from the pharmacy terminal 10.

In addition, when creating each answer screen for each patient, the answer screen generation unit 352 automatically generates a unique URL corresponding to each answer screen, for example by using a hash value. Then, the answer screen generation unit 352 outputs the generated URL to the code image conversion unit 353.

The code image conversion unit 353 generates a code image in response to a code image request received from the pharmacy terminal 10 and transmits the generated code image to the pharmacy terminal 10. The code image request includes information about the patient selected by the pharmacist on the pharmacy terminal 10. The code image conversion unit 353 then obtains the URL of the answer screen corresponding to this selected patient from the answer screen generation unit 352. The code image conversion unit 353 also generates a code image corresponding to this selected patient by converting (i.e., encoding) this URL based on an algorithm defined by the code image standard (here, an algorithm compliant with the QR code standard). The code image conversion unit 353 then transmits the generated code image to the pharmacy terminal 10.

The connection management unit 354 functions as a so-called web server and controls the pharmacy terminal 10's connection (access) to various information stored in the answer screen DB 375. As described above, the pharmacy terminal 10 optically reads the code image and decodes (i.e., decodes) this code image into a URL to obtain the URL. The pharmacy terminal 10 then transmits a connection request (access request) based on this URL to the connection management unit 354.

In this embodiment, an expiration date is set for the code image. This prevents problems such as a patient mistakenly entering answers to a questionnaire from a previous visit at a later date. The expiration date of this code image is, for example, a predetermined period from the time the code image is displayed on the pharmacy terminal 10 or the time the code image is optically read on the personal terminal 20. For example, the expiration date is set to the URL by adding information indicating the expiration date, such as a one-time password, when the code image is displayed or optically read. When the connection management unit 354 receives a connection request based on this URL, it determines whether the current time is within the expiration date of the URL based on the added information indicating the expiration date. If the expiration date is within the expiration date, the connection management unit 354 permits the pharmacy terminal 10 to connect to various information corresponding to the answer screen stored in the answer screen DB 375 and establishes this connection. On the other hand, if the expiration date has passed, the connection management unit 354 prohibits the pharmacy terminal 10 from connecting to various information stored in the answer screen DB 375 and does not establish this connection.

The length of the expiration period can be set as appropriate by the business operator operating the hearing support system 1 or the insurance pharmacy using the hearing support system 1, based on the actual operating policy of the insurance pharmacy. The expiration period may also differ depending on how the code image is output by the code image output unit 152 of the pharmacy terminal 10. For example, if the code image is output by displaying it on a display, the expiration period may be one hour, and if the code image is output by printing it on paper, the expiration period may be 12 hours. This is because the expected time until a response can differ depending on the output method; for example, if the code image is displayed on a display, the response must be made immediately on the spot at the pharmacy, etc., whereas if the code image is printed on paper, the response must be made after the patient has returned home.

In addition to controlling connections in this way, the connection management unit 354 also manages the answer status, which is information indicating the answer status of the individual who is answering the question. The connection management unit 354 then periodically communicates with the pharmacy terminal 10, and if the answer status changes, it notifies the pharmacy terminal 10.

The medication history registration unit 355 uses the personal terminal 20 to store the answers entered by the patient on the answer screen as medication history in the medication history DB 373. However, it is possible that the patient's answers may contain errors or omissions. Therefore, when the patient finishes entering their answers on the answer screen, the medication history registration unit 355 first temporarily stores the answers entered by the patient in the medication history DB 373. The medication history registration unit 355 also transmits the temporarily stored patient answers to the pharmacy terminal 10. Then, when the medication history registration unit 355 receives an approval operation for registration from a pharmacist who has referenced the patient's answers at the pharmacy terminal 10, it officially registers the patient's answers as medication history in the medication history DB 373, rather than temporarily storing them. In this case, if the pharmacist has made any corrections or additions, the medication history registration unit 355 reflects these corrections or additions and registers the medical history as medication history. This confirmation by the pharmacist can be achieved by displaying the UI information generated by the UI information generation unit 351 on the pharmacy terminal 10.

The database management unit (DB management unit) 356 manages the synchronization of data in various databases managed by the pharmacy computer or external server with data in various databases provided in the hearing support server 30. For example, the DB management unit 356 transmits updated data in the various databases managed by the hearing support server 30 to the pharmacy computer or external server when the various databases are updated or at a preset time (for example, 3:00 AM, when the servers are less frequently used), and receives updated data in the various databases in the pharmacy computer or external server from the pharmacy computer or external server, and updates the various databases provided in the hearing support server 30. As a result, the data contents of the various databases provided in the hearing support server 30 are updated to the latest content as appropriate.

[Operation]
Next, the operation of each device and each terminal included in the hearing support system 1 during hearing support processing will be described.

[Operation of pharmacy terminal 10]
FIG. 6 is a flowchart showing the flow of the hearing support process executed by the pharmacy terminal 10.
The hearing support process in the pharmacy terminal 10 is started in response to the pharmacy terminal 10 receiving an instruction to start the hearing support process.

In step S11, the UI display control unit 151 displays the status list screen based on the UI information received from the answer status management unit 153.

A specific example of the status list screen displayed in this case will be described with reference to Fig. 7. Fig. 7 is a schematic diagram showing an example of the status list screen displayed on the pharmacy terminal 10 during the hearing support process.
As shown in FIG. 7, the condition list screen 50 includes a patient condition list display area 51 and an operation button display area 52 as display areas.

The patient status list display area 51 displays the number of patients currently answering questions on the answer screen at the insurance pharmacy, etc., as well as attribute information for each patient, such as their patient ID, name, age, and gender. It also displays the answer status, which indicates the answer status of each patient answering the question. The answer status can be, for example, "Code image displaying," indicating that the code image is displayed but has not yet been scanned by the personal terminal 20; "Waiting for input," indicating that the code image has been scanned but the user has not yet connected to the answer screen; "Inputting," indicating that the user is in the middle of answering after connecting to the answer screen; "Waiting for confirmation," indicating that the patient has finished answering on the answer screen and is waiting for the pharmacist to approve registration of the patient's medication history; or "Expired," indicating that the code image has expired. By referencing this answer status, pharmacists can easily determine which patients are taking a long time to enter their answers and which patients' answers they should approve for registration. In this case, rather than simply displaying each answer status as text, different display styles, such as the text and the color of the surrounding text, may be used for each answer status. By changing the display format for each response status in this way, pharmacists can more easily understand the condition of each patient.

The operation button display area 52 displays various operation buttons for the pharmacist to operate. For example, the pharmacist can select a patient for whom they want to display a code image in the patient status list display area 51 of the status list screen, and press the "Code Image" button in the operation button display area 52 to perform an operation to instruct the display of a code image that involves selecting a patient. Alternatively, for example, the pharmacist can select a patient for whom they want to approve the registration of a response in the patient status list display area 51 of the status list screen, and press the "Medication History" button in the operation button display area 52 to transition to a screen for approving the registration.

Returning to FIG. 6 , in step S12, the answer status management unit 153 determines whether the answer status has changed. If the answer status has changed, step S12 returns Yes, and processing proceeds to step S13. On the other hand, if the answer status has not changed, step S12 returns No, and processing proceeds to step S14.

In step S13, the UI display control unit 151 is controlled to update and display the changed response status on the status list screen.

In step S14, the code image output unit 152 determines whether a code image display instruction operation involving patient selection has been received from the pharmacist. If a code image display instruction operation has been received, step S14 is determined as Yes, and processing proceeds to step S15. On the other hand, if a code image display instruction operation has not been received, step S14 is determined as No, and processing proceeds to step S17.

In step S15, the code image output unit 152 sends a request for the code image corresponding to the patient selected in step S14 to the hearing support server 30. Then, the code image output unit 152 acquires the code image sent from the hearing support server 30 in response to the code image request.

In step S16, the code image output unit 152 outputs the code image acquired in step S15.

A specific example of the code image output screen displayed in this case will be described with reference to Fig. 8. Here, Fig. 8 is a schematic diagram showing an example of the code image output screen displayed on the pharmacy terminal 10 during the hearing support process.
As shown in FIG. 8, the code image output screen 60 includes a code image display area 61, a close button display area 62, and a code image print button display area 63 as display areas.

The code image display area 61 displays a code image corresponding to the patient selected by the pharmacist. The patient can optically read this code image by holding the imaging unit 820 of the personal terminal 20 over it. After the patient has read the code image, the pharmacist can transition to the status list screen shown in FIG. 7 by pressing the close button displayed in the close button display area 62. Furthermore, the pharmacist can print the code image on paper by pressing the code image print button displayed in the code image print button display area 63.

6 , in step S17, the UI display control unit 151 determines whether or not a registration approval operation has been received from the pharmacist who has referenced the patient's response. If a registration approval operation has been received, the determination in step S17 is Yes, and the process proceeds to step S18. On the other hand, if a registration approval operation has not been received, the determination in step S17 is No, and this process in the pharmacy terminal 10 ends once, and the process is repeated from step S11.
In step S18, the UI display control unit 151 transmits to the hearing support server 30 a request to register the patient's answer in the medication history.

[Operation of personal terminal 20]
FIG. 9 is a flowchart showing the flow of the hearing support process executed by the personal terminal 20.
The hearing assistance process in the personal terminal 20 is started in response to the personal terminal 20 receiving an instruction to start the hearing assistance process.

In step S21, the code image analysis unit 251 reads the code image output from the pharmacy terminal 10.

In step S22, the code image analysis unit 251 obtains connection information (here, a URL) from the code image read in step S21.

In step S23, the connection execution unit 252 sends a connection request to the hearing support server 30 using the connection information (here, the URL) acquired in step S22.

In step S24, it is determined whether a connection to the answer screen has been established. As described above, a connection is established if the connection information (here, a URL) is still valid, but is not established if the validity period has passed. If a connection is established, step S24 returns Yes, and processing proceeds to step S25. On the other hand, if a connection is not established, step S24 returns No, causing this processing on the personal terminal 20 to end temporarily, and processing is then performed again from step S21.

A specific example of the answer screen displayed in this case will be described with reference to Fig. 10. Fig. 10 is a schematic diagram showing an example of the answer screen displayed on the personal terminal 20 during the hearing support process. Fig. 10 shows three examples of answer screens as examples.
As shown in each of Figures 10(A), 10(B), and 10(C), the answer screen 70 includes a call icon display area 71, a question display area 72, and a transition button display area 73 as display areas.

The call icon display area 71 displays text indicating guidance such as "Please contact us if you have any questions," along with a call icon. If the patient is unsure of how to respond, for example because they are unsure of the intent of the question, they press this call icon. This places a call to the pharmacist or other person who should respond to the patient's call, allowing for voice or video calls. This voice call can be implemented, for example, using an IP (Internet Protocol) telephone function implemented based on the control of the connection management unit 354, or the general telephone function of a smartphone. By allowing calls to be made only from the answer screen in this way, calls to pharmacists or other medical professionals can be made only in limited situations, such as when providing an answer. This prevents medical professionals from being constantly contacted and becoming overwhelmed by responding to calls.

Questions for the patient are displayed in the question display area 72. For example, the question display area 72 in Figure 10(A) displays a question asking the patient to confirm attributes such as their date of birth. In this case, the patient only needs to confirm that these attributes are correct and does not need to enter any particular details. Also, for example, the question display area 72 in Figure 10(B) displays a question asking the patient to confirm their residential history. The patient selects either "No" or "Yes," and if "Yes," enters their residential history in text. In this way, by allowing the patient to respond in different ways depending on the content of the question, it is possible to easily allow the patient to respond.

Furthermore, for example, the question display area 72 in Figure 10(C) displays a question asking whether the patient is pregnant or breastfeeding. As described above, in this embodiment, an answer screen is generated for each patient. Therefore, for example, if the patient's attribute is "male," a question like that in Figure 10(C) is not displayed, but if the patient's attribute is "female," a question like that in Figure 10(C) is displayed. In other words, an answer screen is generated for each patient that corresponds to the patient's attributes, etc.

The transition button display area 73 displays a button for returning to the previous question and a button for proceeding to the next question. By pressing these buttons, the patient can transition to the previous or next screen and provide an answer.

Returning to FIG. 9 , in step S25, the connection execution unit 252 establishes a communication connection to the answer screen and transmits answers (i.e., input answers) to questions on the answer screen, such as questions in an interview regarding medication instructions, to the hearing support server 30. This ends this processing on the personal terminal 20, and this processing is performed again from step S21.

[Operation of hearing support server 30]
FIG. 11 is a flowchart showing the flow of the hearing support process executed by the hearing support server 30.
The hearing support process in the hearing support server 30 starts when the hearing support server 30 is powered on.

In step S31, the answer screen generation unit 352 determines whether a request for a code image has been received from the pharmacy terminal 10. If a request for a code image has been received, step S31 returns Yes, and processing proceeds to step S32. On the other hand, if a request for a code image has not been received, step S32 returns No, and processing proceeds to step S35.

In step S32, the answer screen generation unit 352 generates an answer screen for the patient to answer questions (i.e., input answers) regarding medication instruction interviews, etc., and the corresponding connection information (here, a URL).

In step S33, the code image conversion unit 353 generates a code image by converting the connection information (here, the URL) generated in step S32.

In step S34, the code image conversion unit 353 transmits the code image generated in step S33 to the pharmacy terminal 10.

In step S35, the connection management unit 354 determines whether a connection request has been received from the pharmacy terminal 10. If a connection request has been received, step S35 returns Yes, and processing proceeds to step S39. On the other hand, if a connection request has not been received, step S35 returns No, and processing proceeds to step S36.

In step S36, the connection management unit 354 determines whether the connection information (here, the URL) is currently within its expiration date. If it is within its expiration date, step S36 returns Yes, and processing proceeds to step S37. On the other hand, if the expiration date has passed, step S36 returns No, and processing proceeds to step S39.

In step S37, if the expiration date has not passed, the connection management unit 354 allows the pharmacy terminal 10 to connect to various information corresponding to the answer screen stored in the answer screen DB 375 and establishes this connection.

In step S38, the medication history registration unit 355 temporarily stores the answers entered by the patient in the medication history DB 373.

In step S39, the medication history registration unit 355 determines whether a request to register the patient's response in the medication history has been received from the pharmacy terminal 10. If a registration request has been received, step S39 returns Yes, and processing proceeds to step S40. On the other hand, if a registration request has not been received, step S39 returns No, causing this processing in the hearing support server 30 to end once, and then this processing is performed again from step S31.

In step S40, the patient's response is not temporarily saved but is officially registered as medication history in the medication history DB 373. In this case, if any corrections or additions have been made by the pharmacist, the medication history registration unit 355 reflects these corrections or additions and registers them as medication history.

According to the hearing support process described above, connection information to the answer screen is converted into an image and output, which can be optically read by the personal terminal 20, and by connecting this personal terminal 20 to the answer screen, it is possible to input answers from the personal terminal 20.
Therefore, the hearing support process can provide more appropriate support for questions in hearings and the like regarding medical or pharmaceutical guidance.

[Modification]
The present invention is not limited to the above-described embodiments, and modifications and improvements within the scope of achieving the object of the present invention are included in the present invention. In this case, the above-described embodiments and their modifications and improvements are included in the scope and spirit of the invention described in this specification, etc., and are included in the invention described in the claims and their equivalents.
As an example, the above-described embodiment of the present invention may be modified as follows.

[Modification 1]
In the above-described embodiment, it is assumed that the pharmacy terminal 10 is used by a pharmacist and the personal terminal 20 is used by a patient. It is also assumed that the patient acts as the respondent and answers questions on the answer screen. However, this is not limitative; a subject other than the patient may also use the personal terminal 20 to answer questions. In other words, the respondent is not limited to the patient, and may be another subject (e.g., a medical professional or a patient's family member).

For example, the respondent may be a pharmacist who enters answers at a different pharmacy from the pharmacist using personal terminal 20, a doctor or nurse who provides medical guidance to the patient at a hospital, a family member of the patient who knows the patient well, a visiting caregiver (home helper) who visits the patient's home to provide assistance with daily living, or a physical therapist who provides rehabilitation guidance for the patient's physical functions. In other words, the respondent may be any entity that can provide some kind of answer to questions in an interview or the like regarding medical or pharmaceutical guidance, and is not particularly limited.

These medical professionals and the patient's family members then use their own smartphones or other devices as personal terminals 20. In this case, the pharmacy terminal 10 does not necessarily have to be installed in a single insurance pharmacy, but may be installed, for example, in other insurance pharmacies where other pharmacists work, in hospitals where doctors and nurses work, or in the offices of medical professionals such as visiting caregivers (home helpers) and physical therapists.

In this case, it is also advisable to vary the questions to be answered depending on the healthcare professional or patient's family member who will be responding. For example, if the respondent is a pharmacist, doctor, or nurse, the questions should be more medically or pharmaceutical-specific than the questions asked to the patient, and the pharmacist, doctor, or nurse should input the answers based on the details verbally confirmed with the patient. Alternatively, for example, if the respondent is a patient's family member, the questions should be about the patient's living situation at home and the patient's chronic illnesses, and the family member should input the answers based on their memories of daily life, etc. Alternatively, for example, if the respondent is a visiting caregiver (home helper), the questions should be about the patient's living situation at home and information about medications received on the patient's behalf, and the visiting caregiver (home helper) who provided the caregiver with daily life assistance should input the answers. To this end, the answer screen DB 375 stores the content of the questions to be asked (interview content) and the content of the instructions for each combination of patient and respondent (here, healthcare professional or patient's family member). The answer screen generation unit 352 then generates an answer screen for each combination of the selected patient and the selected respondent.

This makes it possible to provide support for questions during interviews, etc., tailored to each combination of patient and respondent. This means that the pharmacy terminal 10 is not shared between multiple people, not only between patients but also between medical professionals and family members, preventing the risk of contact infection with viruses and bacteria via the fingers used to operate the terminal and the shared pharmacy terminal 10. It also reduces the effort required to manage the shared pharmacy terminal 10.

Furthermore, by registering the responses of multiple medical professionals and the patient's family members in a single medication history, the responses of various medical professionals and the patient's family members for a single patient can be managed in a unified manner. Therefore, for example, the hearing support system 1 can be effectively utilized in cases where various medical professionals and the patient's family members are involved in providing comprehensive care in the community for a single patient. This also makes it possible to more accurately grasp the characteristics of a single patient. Therefore, the answer screen generation unit 352, which generates an answer screen for asking questions based on the patient's characteristics, can ask questions to this patient that are more suited to the patient's characteristics.

[Modification 2]
In the above-described embodiment, it is assumed that a patient visits a pharmacy with a prescription and answers questions on the answer screen on the personal terminal 20. Answers on the answer screen on the personal terminal 20 may also be provided in other situations. For example, a pharmacist may perform follow-up on medication administration after dispensing as part of a task related to post-dispensing medication management guidance surcharge. In such cases, answers may also be provided on the answer screen on the personal terminal 20. In this case, contact information for the personal terminal 20 used to read the code image (e.g., an email address accessible via the personal terminal 20's email client) is registered in the patient attribute database 371 or acquired by asking a question on the answer screen. Then, when the time comes to perform a follow-up later, the answer screen generation unit 352 creates a new answer screen for the content of questions to be asked (interview content) in the follow-up on the administration status of the dispensed medication, etc. Furthermore, the answer screen generation unit 352 automatically generates a unique URL corresponding to this new answer screen and sends it to the address information (here, an email address) of the personal terminal 20. The patient using the personal terminal 20 can connect to the new answer screen based on this URL and answer (i.e., input the answer) on this new answer screen. Then, the pharmacist can follow up by simply confirming the answer and approving the registration of the answer in the medication history.
This makes it easier to follow up on medication after dispensing.

[Modification 3]
In the above-described embodiment, the hearing support system 1 is constructed by a plurality of clients, ie, the pharmacy terminal 10 and the personal terminal 20, and a server, the hearing support server 30.

However, the present invention is not limited to this. For example, the functions of the hearing support server 30 may be distributed and implemented across more servers (e.g., cloud servers). For example, the web server functions realized by the connection management unit 354, etc., may be distributed and implemented across more servers (e.g., cloud servers). Alternatively, the functions of the hearing support server 30 and the pharmacy computer may be implemented together in a single information processing device 800.

[Modification 4]
In the above-described embodiment, it is assumed that the pharmacy terminal 10 is installed in a certain medical facility (for example, a certain pharmacy) and that various processes are performed at this certain medical facility. However, the present invention is not limited to this, and various processes may be performed at multiple medical facilities or facilities other than medical facilities.

For example, the contents of the answer screen DB 375 used by the answer screen generation unit 352 to generate answer screens for patients may be shared among multiple medical facilities. This allows, for example, if a medical professional at one medical facility updates the content of a question stored in the answer screen DB 375 to a more appropriate one, other medical facilities can then ask questions with the updated, more appropriate content. For example, when a new drug is approved, if one medical facility registers an answer screen for questions corresponding to this new drug, other medical facilities can also ask questions corresponding to this new drug.

Furthermore, by sharing the contents of answer screen DB375 in this way, for example, in cases where a chain of multiple medical facilities exists, it is possible to help medical personnel at each medical facility ask the same questions and provide uniform services. In this case, it is also possible for the content of the questions stored in answer screen DB375 to be updated to more appropriate content at a facility such as the chain store operator (the so-called headquarters), rather than at one of the medical facilities, and for the updated content to be shared among each medical facility.

Furthermore, not only in the case of a chain of medical facilities, but also when a partner medical facility (hereinafter referred to as a "center medical facility") and a partner medical facility (hereinafter referred to as a "satellite medical facility") form a new partnership, the contents of the center medical facility's answer screen DB375 may be shared with the satellite medical facility. This allows medical professionals at the center medical facility and satellite medical facility to ask the same questions and provide uniform services.

In these cases, the contents of medication history DB373 may also be shared among multiple medical facilities and facilities other than medical facilities. That is, the answers entered by patients on the answer screen stored in medication history DB373 may be shared. This allows, for example, a chain store operator or a central medical facility to collect the answer results from each medical facility and use these answer results for purposes such as statistical patient analysis.

As described above, rather than sharing the contents of the answer screen DB375, the answer screen generation unit 352 may make at least part of the contents of the answer screen DB375 used to generate an answer screen for patients visiting the first medical facility different from the contents of the answer screen DB375 used to generate an answer screen for patients visiting the second medical facility.

As a result, even if the medication prescribed and the characteristics of the patient to whom it is prescribed (for example, the patient's age, gender, chronic illness, etc.) are the same, the first medical facility will generate an answer screen for answering the first question, while the second medical facility will generate an answer screen for answering the second question. This allows patients to be asked questions that correspond to the policies and standards of the medical professionals and operating companies at each medical facility, rather than simply being asked standardized questions.

In addition, the various processes in this embodiment may be performed at a location such as the patient's home, rather than at a medical facility or other facility visited by the patient. For example, a patient may send a prescription to a medical facility via the Internet, and then receive medication at a location other than the medical facility. This may involve a pharmacist delivering medication corresponding to the prescription to the patient's home. In this case, the pharmacist may carry a pharmacy terminal 10 and perform the various processes in this embodiment at the patient's home, thereby preventing contact infection with viruses or bacteria via the pharmacy terminal 10.

[Configuration example]
As described above, the hearing support system 1 according to this embodiment includes the answer screen generation unit 352 , the code image conversion unit 353 , and the connection management unit 354 .
The answer screen generating unit 352 generates an answer screen for answering questions regarding medical or pharmaceutical guidance for each patient.
The code image conversion unit 353 converts the connection information for the answer screen corresponding to the selected patient into an image and outputs it.
The connection management unit 354 optically reads the output image and, in response to a connection request based on the connection information from the personal terminal 20 that has obtained the connection information based on the read image, establishes a connection between the answer screen corresponding to the selected patient and the personal terminal 20.
In this way, the hearing support system 1 converts connection information to the answer screen and outputs it as an image, allowing the terminal to optically read it. By connecting the terminal to the answer screen, the answerer can input their answer from the terminal. This allows the answerer to input their answer using their own smartphone or other device without directly touching the pharmacy terminal 10, which is a shared terminal at the insurance pharmacy or other facility. In this case, the pharmacy terminal 10, which is a shared terminal at the insurance pharmacy or other facility, is not used alternately by multiple people, preventing the risk of contact infection with viruses or bacteria via the fingers used to operate the terminal or the shared terminal. Furthermore, the effort required to manage shared terminals at insurance pharmacies or other facilities can be reduced.
Therefore, the hearing support system 1 according to the embodiment of the present invention can more appropriately support questions in hearings and the like regarding medical or pharmaceutical guidance.

The answer screen generation unit 352 generates an answer screen for each combination of patient and answerer,
The code image conversion unit 353 converts the connection information to the answer screen corresponding to the combination of the selected patient and the selected answerer into an image and outputs the image.
In response to the connection request, the connection management unit 354 establishes a connection between the answer screen corresponding to the combination of the selected patient and the selected answerer and the personal terminal 20 .
This allows multiple respondents (e.g., patients and various medical professionals) to use their own devices when entering answers. Therefore, even if there are multiple respondents, it is possible to prevent the transmission of viruses and bacteria through the fingers used for operation and shared devices. In addition, it is possible to present each respondent with only the questions that they should answer.

The connection management unit 354 does not respond to the connection request after a predetermined time has elapsed from the time the code image output unit 152 displays the image or the time the personal terminal 20 optically reads the image displayed by the code image output unit 152 , and does not connect the answer screen corresponding to the selected patient to the personal terminal 20.
This prevents problems such as accidentally entering answers to questionnaires from past visits at a later date.

The answer screen generating unit 352 includes, in the answer screen, information for sending a message to a contact point regarding medical or pharmaceutical guidance.
This allows calls to be sent to medical personnel only in limited situations, such as when a response is made, and therefore prevents medical personnel from being constantly contacted and becoming overwhelmed with responding to calls.

The hearing support system 1 further includes a medication history registration unit 355 .
The medication history registration unit 355 registers the answer received on the answer screen in the medication history of the corresponding patient.
This reduces the workload of medical professionals and allows answers to be easily registered in medication histories.

After the answer on the answer screen is completed, the connection management unit 354 transmits to the personal terminal 20 connection information for a new answer screen corresponding to the selected patient.
This allows patients, etc., to continue entering their answers using their own smartphones, etc., when they need to enter new answers at a later date (for example, in follow-up after dispensing).In addition, patients, etc., can be appropriately guided to the answer screen.

The answer screen generating unit 352 generates the answer screen based on the information stored in the answer screen DB 375 .
The information stored in the answer screen DB 375 is shared among multiple facilities that ask questions regarding medical or pharmaceutical guidance.
As a result, for example, if a medical professional at one medical facility updates the content of a question stored in the answer screen DB 375 to a more appropriate one, the updated, more appropriate question can then be asked at other medical facilities as well. For example, when a new drug is approved, if one medical facility registers an answer screen for a question corresponding to this new drug, questions corresponding to this new drug can also be asked at other medical facilities.

The above-described series of processes can be executed by hardware or software.
In other words, the functional configurations in the above-described embodiments are merely examples and are not particularly limited. That is, it is sufficient that any of the computers constituting the hearing support system 1 has a function capable of executing the above-described series of processes as a whole, and the functional blocks used to realize this function are not particularly limited to the examples shown.
Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

In addition, the recording medium containing the program for executing the series of processes described above may consist not only of removable media distributed separately from the device itself in order to provide the program to the user, but also of a recording medium provided to the user in a state where it is pre-installed in the device itself.

Furthermore, the effects described in the above-mentioned embodiment are merely a list of the most favorable effects resulting from the present invention, and the effects of the present invention are not limited to those described in this embodiment.

1 Hearing support system, 10 Pharmacy terminal, 20 Personal terminal, 30 Hearing support server, 40 Network, 151, 251 User interface display control unit (UI display control unit), 151 Code image output unit, 153 Answer status management unit, 251 Code image analysis unit, 252 Connection execution unit, 351 User interface information generation unit (UI information generation unit), 352 Answer screen generation unit, 353 Code image conversion unit, 354 Connection management unit, 355 Medication history management unit, 356 Database management unit (DB management unit), 371 Patient attribute database (patient attribute DB), 372 Prescription database (prescription DB), 373 Medication history database (medication history DB), 374 Instruction content database (instruction content DB), 375 Answer screen storage unit, 800 Information processing device, 811 CPU, 812 ROM, 813 RAM, 814 Bus, 815 Input unit, 816: Output unit, 817: Storage unit, 818: Communication unit, 819: Drive, 820: Image capture unit, 831: Removable media, C: Two-dimensional code (code image)

Claims (6)

screen generating means for generating an answer screen for each patient to answer questions regarding medical or pharmaceutical guidance;
a conversion means for converting the connection information to the answer screen corresponding to the selected patient into an image and transmitting the image to an image output means, the conversion means setting an expiration date for the image that varies in length depending on at least one of the facility where the image output means is installed and the mode in which the image output means outputs the image;
the image output means for outputting the image received from the conversion means in a form of display or print;
a connection management means for optically reading the image output by the image output means in a display or print mode , and for, when receiving a connection request based on the connection information from a terminal that has acquired the connection information based on the read image, establishing a connection between the answer screen corresponding to the selected patient and the terminal on the condition that the connection is within the expiration date;
Equipped with
There are a plurality of respondents for one patient, and a plurality of image output means are provided corresponding to the plurality of respondents,
Each of the plurality of respondents can access the answer screen using the image output means corresponding to that respondent and the terminal corresponding to that respondent, and can answer questions regarding the one patient.
A hearing support system characterized by: The screen generation means
generating the answer screen for answering questions about the one patient so that the answer screen has different content for each of a plurality of facilities in which the plurality of image output means are installed;
2. The hearing support system according to claim 1, wherein: the screen generating means includes, in the answer screen, information for sending a message to a contact point regarding the medical or pharmaceutical guidance;
A call can be made to the contact only by using the call information on the answer screen.
3. The hearing support system according to claim 1, wherein: The connection management means
The expiration date is set as a starting point either from the time when the image output means outputs the image in a display mode or from the time when the terminal optically reads the image outputted in a display mode by the image output means .
4. The hearing support system according to claim 1, wherein the hearing support system comprises: a first section for receiving a voice from the first speaker; A hearing support method performed by a computer, comprising:
a screen generation step of generating an answer screen for each patient to answer questions regarding medical or pharmaceutical guidance;
a conversion step of converting the connection information to the answer screen corresponding to the selected patient into an image and transmitting the image to an image output means , and setting an expiration date for the image whose length varies depending on at least one of a facility where the image output means is installed and a mode in which the image output means outputs the image;
an image output step of receiving the image transmitted in the conversion step using the image output means and outputting the image in a form of displaying or printing;
a connection management step of optically reading the image output by the image output means in a display or print mode , and when a connection request based on the connection information is received from a terminal that has acquired the connection information based on the read image, establishing a connection between the answer screen corresponding to the selected patient and the terminal on the condition that the expiration date is not yet reached;
Including,
There are a plurality of respondents for one patient, and a plurality of the image output steps are performed using a plurality of the image output means corresponding to the plurality of respondents,
Each of the plurality of respondents can connect to the answer screen using the image output means corresponding to that respondent and the terminal corresponding to that respondent, and can answer questions regarding the one patient.
A hearing support method comprising: a screen generation function that generates an answer screen for each patient to answer questions regarding medical or pharmaceutical guidance;
a conversion function that converts the connection information to the answer screen corresponding to the selected patient into an image and transmits it to an image output means , and sets an expiration date for the image that varies in length depending on at least one of the facility where the image output means is installed and the mode in which the image output means outputs the image;
an image output function that receives the image transmitted by the conversion function using the image output means and outputs the image in a form of display or printing;
a connection management function that optically reads the image output by the image output means in a display or print mode , and when a connection request based on the connection information is received from a terminal that has acquired the connection information based on the read image, establishes a connection between the answer screen corresponding to the selected patient and the terminal, on the condition that the connection is within the expiration date;
A program for causing a computer to realize the above,
There are a plurality of respondents for one patient, and a plurality of the image output functions are realized in a plurality of the image output means in correspondence with the plurality of respondents;
Each of the plurality of respondents can access the answer screen using the image output means corresponding to that respondent and the terminal corresponding to that respondent, and can answer questions regarding the one patient.
A program characterized by: