JP7802045B2 - Product order receiving device, product order receiving method, and product order receiving program - Google Patents

Description

The present invention relates to a product order receiving device, a product order receiving method, and a product order receiving program.

Automotive repair parts include genuine parts that are sold by the automaker and aftermarket parts that can be sold by other dealers. Genuine parts have a common product CD, while aftermarket parts have similar specifications but a wide variety of product CDs. An industry challenge for auto repair parts retailers is how to improve their aftermarket product lineup with a wide variety of product CDs so that they can meet the demands of their customers and the repair shops that are their end users, thereby reducing lost order opportunities.

In order to reduce opportunity loss, it is necessary to improve product search accuracy, which requires that search values corresponding to as many different product CDs as possible be registered in advance in the search master. Previously, search values were added to the product master based on the sales representative's subjective judgment. However, because subjective judgment has its limitations in rationally determining which search values should be added and which are not, a large number of unused search values were registered in the product master, while not enough search values that customers were looking for were registered. As a result, even if the target product was actually in stock, no search results were returned when searching, which prevented orders from being placed and resulted in opportunity loss.

JP 2014-99062 A

Therefore, the object of this invention is to provide a new system that collects search logs from customers when they search for products and assists in the discovery of search values that should be added to the search value master, thereby improving the accuracy of product searches, reducing lost opportunities for orders, and leading to increased sales.

To solve the above-mentioned problems and achieve the objectives, the product order device of the present invention is a product order device equipped with a control unit, wherein the control unit comprises: search reception means for receiving search values entered in a product search input field and corresponding searcher identification information; determination means for determining, at the time the search value reception means receives the search value, whether the search value received by the search reception means is registered in a search value master in which combinations of search values and corresponding product identification information are registered; and search log update means for registering a search log record including the search value and searcher identification information received by the search reception means, together with the determination result by the determination means, in search log data.

Furthermore, the product order receiving device according to the present invention is characterized in that the search log record registered by the search log update means includes the search date and time in addition to the judgment result, search value, and searcher identification information.

The product order receiving device according to the present invention is also characterized in that, when a search value is entered into the product search input field, the search reception means extracts combinations registered in the search value master that have product identification information identical to the product identification information corresponding to the entered search value, and displays the search value in the extracted combination as a search candidate.

The product order receiving device according to the present invention is further characterized in that the control unit further comprises master update means for accepting a new combination of a search value and corresponding product identification information and additionally registering the combination in the search value master.

The product order device according to the present invention is also characterized in that the control unit is further equipped with analysis support means for linking search log records in the search log data with order information that has the same searcher identification information and the same product identification information corresponding to the search value, and enabling a connection between the search log record display screen and the order information display screen in one direction or two directions through on-screen operations.

The product order receiving device according to the present invention is further characterized in that the control unit is equipped with an analysis support means that extracts multiple search log records having the same search value from among search log records in the search log data that have been determined to be not registered, and enables the extracted search log records to be displayed on the screen as a list.

The product order receiving device according to the present invention is further characterized by comprising an analysis support means in which the control unit links and extracts, from the search log data, multiple search log records with the same searcher identification information whose search dates and times fall within a certain time range, and enables the extracted search log records to be displayed on the screen as a list.

The product order receiving device according to the present invention is also characterized in that the search log update means deletes from the search log data any search log records having a search date and time that is past a pre-specified period of time.

The product order method of the present invention is a product order method executed by a product order device equipped with a control unit, and is characterized by including: a search reception step executed by the control unit that receives search values entered in a product search input field and corresponding searcher identification information; a determination step that determines, at the time the search values are received in the search reception step, whether the search values received in the search reception step are registered in a search value master that registers combinations of search values and corresponding product identification information; and a search log update step that registers a search log record including the search values and searcher identification information received in the search reception step, together with the determination result of the determination step, in search log data.

The product order program of the present invention is a product order program to be executed by a product order device equipped with a control unit, and is characterized by including, to be executed by the control unit, a search acceptance step for accepting search values entered in a product search input field and corresponding searcher identification information; a determination step for determining, at the time the search value is accepted in the search acceptance step, whether the search value accepted in the search acceptance step is registered in a search value master in which combinations of search values and corresponding product identification information are registered; and a search log update step for registering a search log record including the search value and searcher identification information accepted in the search acceptance step in search log data, together with the determination result of the determination step.

The system of the present invention collects search logs from customers when they search for products and helps them discover search values that should be added to the search value master, thereby improving the accuracy of product searches, reducing lost order opportunities and leading to increased sales.

FIG. 1 is a block diagram showing an example of the configuration of a PC 100 according to an embodiment. FIG. 2 is a diagram illustrating an example of a search value master according to an embodiment. 3A and 3B are diagrams illustrating examples of product selection screens according to an embodiment, in which (a) shows an example of the product selection screen before product selection, (b) shows an example of the product selection screen at the search input stage, and (c) shows an example of the product selection screen after product selection. FIG. 4 is a diagram illustrating an example of search log data according to an embodiment. FIG. 5 is a diagram illustrating an example of order data according to an embodiment. FIG. 6 is a diagram illustrating an example of a search value master according to an embodiment. FIG. 7 is a diagram illustrating an example of search log data according to an embodiment. FIG. 8 is a diagram illustrating an example of order data according to an embodiment. FIG. 9 is a diagram illustrating an example of search log data according to an embodiment.

An embodiment of the present invention will be described in detail with reference to the drawings. However, the present invention is not limited to this embodiment.

[1. Configuration]
Here, an example of the configuration of a PC (personal computer) 100 according to this embodiment, including a product order receiving device of the present invention, will be described with reference to Figure 1. Note that the configuration of this embodiment is merely an example, and the present invention is not limited to being realized with the configuration of this embodiment. Also, in the following description of the configuration, overlapping explanations may be omitted.

Figure 1 is a block diagram showing an example of the configuration of a PC 100. The PC 100 includes a control unit 102, a communication interface unit 104, a storage unit 106, and an input/output interface unit 108, and is communicatively connected to a server 200 (e.g., a web server) that stores various data (which may be, for example, the various data stored in the storage unit 106 and described below) via a network 300 (e.g., the Internet, an intranet, a LAN (Local Area Network), etc.).

Each component of PC 100 is connected to each other so that they can communicate with each other via any communication path.

Note that PC 100 may be a stationary type such as a desktop personal computer, or may be a portable type such as a notebook personal computer, PDA (Personal Digital Assistant), smartphone, or tablet personal computer.

The control unit 102 is a CPU or the like that provides overall control of the PC 100. The control unit 102 has internal memory for storing control programs such as an OS, programs that define various processing procedures, and required data, and executes various information processes based on these stored programs.

In terms of functional concepts, the control unit 102 includes a search reception unit 102a, a determination unit 102b, a search log update unit 102c, a master update unit 102d, and an analysis support unit 102e.

The search reception unit 102a accepts search values entered into the product search input field and the corresponding searcher identification information. The product search input field may be formed on a product order screen for accepting product orders, or may be formed on a product selection screen that can be opened separately from the product order screen by operating the screen. The search values entered into the product search input field are accepted when they are confirmed after being entered into the product search input field.

The search value is a string that a searcher enters into the product search input field when searching for a product. The searcher identification information is information used to identify the searcher, and may consist of, for example, an individual string assigned in advance to each searcher. The searcher identification information may be, for example, information entered by the searcher to log in to the product order screen, information entered together with the search value, obtained IP address information, etc.

When a search value is entered into the product search input field, the search reception unit 102a extracts combinations registered in the search value master that have product identification information that is identical to the product identification information corresponding to the entered search value, and displays the search values in the extracted combinations as search candidates.

Product identification information is information used to identify a product, and can consist of, for example, an individual character string assigned in advance to each product. The search value master registers combinations of search values and corresponding product identification information. The combinations registered in the search value master may include combinations with the same product identification information but different search values.

In one embodiment, the search value master registers a combination of a search value, corresponding product identification information, and corresponding product number attribute information. The product number attribute information is information for managing the product number of the product indicated by the search value, and is information for distinguishing between product number types such as the company's own product number, genuine product number, and other company's product number.

In one embodiment, the search value master registers a combination of a search value, its corresponding product identification information, and its corresponding product number. Product numbers vary depending on the product type, manufacturer, etc., even for the same product, so they do not necessarily match the product identification information category, and multiple product numbers may exist for the same product identification information.

Search values are not limited to those based on correct part numbers, but also include those based on incorrect part numbers. Therefore, combinations registered in the search value master may include items with the same part number but different search values.

The user can input a search value into the product search input by selecting one of the search candidates displayed by the search reception unit 102a.

The determination unit 102b determines whether the search value received by the search reception unit 102a is registered in the search value master at the time the search reception unit 102a receives the search value.

The search log update unit 102c registers a search log record in the search log data that includes the search value and searcher identification information accepted by the search reception unit 102a, along with the determination result by the determination unit 102b. In one embodiment, the search log record registered by the search log update unit 102c includes the search date and time in addition to the determination result by the determination unit 102b, the search value, and the searcher identification information. The search date and time may be the date and time when the search reception unit 102a accepted the search value.

In one embodiment, the search log update unit 102c deletes from the search log data any search log records with search dates and times that are past a pre-specified period. Also, in one embodiment, the search log update unit 102c deletes from the search log data any search log records that were the subject of the analysis support unit 102e. This prevents excessive accumulation of search log data.

The master update unit 102d accepts new combinations of search values and corresponding product identification information, and adds and registers these combinations in the search value master. The combinations accepted and added by the master update unit 102d may be tailored to the required items in the search value master, and may include, for example, in addition to the search value and corresponding product identification information, corresponding product number attribute information, the corresponding product number, etc.

The analysis support unit 102e links search log records in the search log data to order information that has the same searcher identification information and the same product identification information corresponding to the search value, enabling them to be connected unidirectionally or bidirectionally between the search log record display screen and the order information display screen through on-screen operations. The analysis support unit 102e also extracts search log records linked to order information and enables the extracted search log records to be displayed on the screen as a list.

Order information is stored in the order data. In addition to order identification information, the order information also registers customer identification information, product identification information, order quantity, etc., which correspond to searcher identification information. The customer identification information is either the same as the searcher identification information, or is linked to the searcher identification information via a unique customer master. The order identification information is information used to identify an order, and can consist of, for example, an individual character string automatically assigned to each order.

By linking search log records with order data and listing them in this way, it is easy to understand which search values have led to which orders, and it becomes easy to find noteworthy search values that are similar to the search values that led to orders from among search values that have a determination result indicating they are not registered.

The analysis support unit 102e extracts multiple search log records with the same search value from among the search log records in the search log data that have been determined to be not registered, and enables the extracted search log records to be displayed on the screen as a list.

This list makes it easy to find notable search values that have been searched for multiple times but have not been successful, and are not necessarily search errors, among search values that have a result indicating they are not registered.

The analysis support unit 102e links and extracts from the search log data multiple search log records with the same searcher identification information whose search dates and times fall within a certain time range, and enables the extracted search log records to be displayed on the screen as a list.

This list makes it easy to analyze what the searcher was trying to search for, and what search values were entered before the search was successful by comparing search values with a result indicating that the search was not registered with search values with a result indicating that the search was registered.

The communication interface unit 104 communicatively connects the PC 100 to the network 300 via a communication device such as a router and a wired or wireless communication line such as a dedicated line. The communication interface unit 104 has the function of communicating data with other devices via the communication line.

The storage unit 106 stores various databases, tables, files, and the like. The storage unit 106 stores computer programs that work in conjunction with the OS (Operating System) to issue commands to the CPU (Central Processing Unit) to perform various processes. The storage unit 106 can be, for example, a memory device such as RAM (Random Access Memory) or ROM (Read Only Memory), a fixed disk device such as a hard disk, a flexible disk, or an optical disk.

The memory unit 106 conceptually includes a search value master memory unit 106a, a search log data memory unit 106b, an order data memory unit 106c, etc.

The search value master storage unit 106a stores search value master data. The search log data storage unit 106b stores search log data. The order data storage unit 106c stores order data.

An input device 400 and an output device 500 are connected to the input/output interface unit 108. The output device 400 includes display devices such as displays and projectors, audio devices such as speakers, printing devices such as printers, as well as devices that allow downloading in data file format. Data file formats can be PDF, CSV, document files, spreadsheet files, text files, or other file formats known in the art. The input device 500 can include a keyboard, mouse, microphone, or a monitor that functions as a pointing device in conjunction with a mouse.

2. Specific Examples
An example of information processing by the product order receiving device according to the present invention will be described below using a specific example.

Figures 2 and 6 show the search value master in this specific example. As shown in Figures 2 and 6, the search value master in this specific example registers combinations of product code (product identification information), search attribute (product number attribute information), search display (product number), and search value for each search value. Specifically, five combinations 21 to 25 are registered in the search value master shown in Figure 2. Specifically, the search value master shown in Figure 6 registers one additional combination 2a in addition to the five combinations 21 to 25 registered in the search value master shown in Figure 2. The product code is information used to identify products. In this specific example, the product code of the company's own product is used regardless of whether the product is the company's own product, a genuine product, or a competitor's product, as long as it is the same product. The search attribute (product number attribute information) is information used to manage the product attributes indicated by the search value. In this specific example, the search attribute is information used to distinguish between product number types, such as the company's own product's product number (company's product number), the genuine product's product number (genuine product number), and the competitor's product's product number (competitor's product number). The search values include those based on the correct product number and those based on the incorrect product number, but the search display indicates the correct product number and is a string used to display the product selection field. Because the search display is based on the product number, it does not necessarily match the product code, which does not distinguish between product numbers.

Figure 3 shows the product selection screen in this specific example. Figure 3(a) shows the product selection screen before product selection, Figure 3(b) shows the product selection screen at the search input stage, and Figure 3(c) shows the product selection screen after product selection. The product selection screen in this specific example includes a product selection display field 31 and an input start button 32, as shown in Figures 3(a) to 3(c). In addition to these, the product selection screen at the search input stage also displays a product search input field 33 and a search candidate display field 34, as shown in Figure 3(b).

Figures 4, 7, and 9 show search log data for this specific example. In the search log data for this specific example, as shown in Figures 4, 7, and 9, combinations of user ID (searcher identification information), search value, search date and time, and search results (determination results) are registered for each input search value, in order of search date and time. Specifically, eight search log records 41-48 are registered in the search log data shown in Figure 4. Specifically, in the search log data shown in Figure 7, in addition to the eight search log records 41-48 registered in the search log data shown in Figure 4, three additional records including search log records 4a-4c are registered. Specifically, in the search log data shown in Figure 9, search log records with search dates and times before July 20, 2023 have been deleted from the search log data shown in Figure 7.

Figures 5 and 8 show the order data in this specific example. As shown in Figures 5 and 8, the order data in this specific example registers combinations of order number (order identification information), customer (same as user ID), product code (product identification information), and order quantity for each order number. Specifically, three pieces of order information 51-53 are registered in the order data shown in Figure 5. Specifically, the order data shown in Figure 8 registers two pieces of order information 5a and 5b in addition to the three pieces of order information 51-53 registered in the order data shown in Figure 5.

First, we will explain in detail the information processing flow from product search for product selection to updating the search log.

After logging in under the user ID "Customer A," the user (Customer A) opens the product selection screen shown in FIG. 3(a) and presses the input start button 32 to open the product search input field 33 as shown in FIG. 3(b). When the user (Customer A) enters the search value "EAIS001" in the product search input field 33 on the product selection screen, the search reception unit 102a extracts combinations 21-24 that have the product code "EAIS001" corresponding to the entered search value "EAIS001" from among the combinations 21-25 registered in the search value master shown in FIG. 2, and displays the four search values "EAIS001," "897173210," "894104273," and "A702" in the extracted combinations 21-24 as search candidates in the search candidate display field 34 of the product selection screen, as shown in FIG. 3(b).

The user (Customer A) selects and confirms the search value "EAIS001" from the search candidates displayed in the search candidate display field 34.

As a result of the above confirmation, the search reception unit 102a receives the search value "EAIS001" along with the user ID "Customer A" used at the time of login (reception time is 14:56 on July 19, 2023). Furthermore, as shown in FIG. 3(b), the search reception unit 102a displays the search display "EAIS001" corresponding to the search value "EAIS001" in the product selection display field 31 on the product selection screen, based on the combination 21 registered in the search value master shown in FIG. 2.

On the other hand, based on the combination 21 registered in the search value master shown in Figure 2, the determination unit 102b determines that the search value "EAIS001" accepted by the search acceptance unit 102a is registered in the search value master at the above-mentioned confirmation point.

The search log update unit 102c registers in the search log data, as shown in Figure 4, a search result "TRUE" indicating that the determination unit 102b has determined that the search value is registered in the search value master, as well as a search log record 41 consisting of the search value "EAIS001" and user ID "Customer A" received by the search reception unit 102a, and the search date and time "2023/7/19 14:56" when the search reception unit 102a received the search value.

The same process is then repeated, and as shown in Figure 4, seven search log records 42 to 48 are registered in the search log data in addition to the search log record 41 registered above. Note that the search result "FALSE" indicates that the determination unit 102b has determined that the search value is not registered in the search value master. In this case, even if a search value is entered in the product search input field 33, no search candidates will appear.

Next, we will explain in detail the information processing flow from supporting the analysis of search log records to updating master data.

First, the analysis support unit 102e links search log records that contain order information with the same user ID and the same product code corresponding to the search value, based on the search value master shown in Figure 2, out of the eight search log records registered in the search log data shown in Figure 4, to that order information.

Specifically, on a screen displaying search log data and order data, the analysis support unit 102e enables bidirectional connection between a search log record 41 having the user ID "Customer A" and search value "EAIS001" in the search log data shown in Figure 4 and order data 51 having the product code "EAIS001" (according to the search value master in Figure 2) corresponding to the same user ID and the same search value in the order data shown in Figure 5, via on-screen operations.

Similarly, bidirectional connections can be made via on-screen operations between search log record 42 in Figure 4, which has user ID "Customer A" and search value "EAIS002," and order data 52 in Figure 5, which has product code "EAIS002" (according to the search value master in Figure 2) corresponding to the same user ID and search value, and between search log record 47 in Figure 4, which has user ID "Customer C" and search value "A702," and order data 53 in Figure 5, which has product code "EAIS001" (according to the search value master in Figure 2) corresponding to the same user ID and search value.

In addition, the analysis support unit 102e extracts search log records 41, 42, and 47 linked to order information, creates a list, and makes it possible to display the extracted search log records on the screen.

By linking search log records with order data in this way and creating a list, it is easy to understand which search values lead to which orders, and it becomes easy to find noteworthy search values similar to the search values that led to orders from among the search values that result in the search result "FALSE."

Secondly, of the three search log records 44, 45, and 48 with the search result "FALSE" in the search log data shown in Figure 4, the analysis support unit 102e extracts the two search log records 44 and 48 with the common search value "EAI-S001" that have the same search value, and makes it possible to display the extracted search log records on the screen as a list.

The list created in this way makes it easy to find noteworthy search values that have the search result "FALSE" but have been searched for multiple times without success, and are not necessarily search errors.

Third, the analysis support unit 102e links and extracts multiple search log records 44-46 with the same user ID "Customer B" whose search dates and times fall within a certain time range (set here to within 10 minutes) from the search log data shown in Figure 4 (three consecutive searches were performed between 09:40 and 09:41 on July 20, 2023), and makes it possible to display the extracted search log records as a list on the screen.

The list created in this way makes it easy to analyze what the searcher was trying to search for and what search values were entered to achieve a successful search by comparing search values that result in "FALSE" with search values that result in "TRUE."

After checking the linking by analysis support unit 102e and the list created by analysis support unit 102e, the data analyst recognizes that, although the search value "EAI-S001" is not the correct representation of the product, it is a search value that is frequently mistakenly entered by users (any customer) when attempting to enter the search value "EAIS001" (the correct representation), resulting in the search result "FALSE."

As a result, the data analyst determines that the search value "EAI-S001" should be added to the search value master. The data analyst enters the combination of product code "EAIS001," search attribute "company product number," search display "EAIS001" (correct notation), and search value "EAI-S001" (incorrect notation) into the search value addition registration screen (illustration omitted).

The master update unit 102d determines, based on the search value master in Figure 2, that the combination entered by the data analyst is different from the combinations already registered, accepts the combination entered by the data analyst, and additionally registers combination 2a in the search value master, as shown in Figure 6.

When the data analyst later checked the search log data shown in Figure 7, he confirmed that there were multiple cases in which the search result "TRUE" was reached via the newly added search value "EAI-S001" in search log records 4a-4c. The data analyst further confirmed that there were multiple cases in which orders were placed using the search value "EAI-S001" based on order information 5a and 5b of the order data shown in Figure 8, which was linked to these search log records 4a and 4c by the analysis support unit 102e (order information 5a and 5b). Therefore, it is clear that the additional registration of combination 2a, which includes the search value "EAI-S001," in the search value master led to an increase in orders.

Finally, we will provide a detailed explanation of the information processing flow for deleting search log records.

Let's say the search log administrator has previously configured the system to delete all search log records up to the 20th of the previous month from the search log data at the end of each month. At the end of August 2023, the search log update unit 102c will extract all search log records 41 to 47 with search dates and times before July 20, 2023 from the search log data shown in Figure 7 and delete them. This function prevents excessive accumulation of search log data.

As explained above, the system of the present invention collects search logs from customers when they search for products and assists in the discovery of search values that should be added to the search value master, thereby improving the accuracy of product searches, reducing lost order opportunities and leading to increased sales.

[3. Contribution to the United Nations-led Sustainable Development Goals (SDGs)]
This embodiment can contribute to improving business efficiency and promoting appropriate management decisions by companies, thereby contributing to the achievement of SDGs Goals 8 and 9.

Furthermore, this embodiment can contribute to reducing waste and promoting paperless and electronic systems, thereby contributing to SDGs goals 12, 13, and 15.

Furthermore, this embodiment can contribute to strengthening control and governance, thereby contributing to Goal 16 of the SDGs.

4. Other Embodiments
Although the embodiments of the present invention have been described above, the present invention may be implemented in various different embodiments other than those described above within the scope of the technical concept described in the claims.

For example, of the processes described in the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or all or part of the processes described as being performed manually can be performed automatically using known methods.

In addition, the processing procedures, control procedures, specific names, registered data for each process, information including search conditions and other parameters, screen examples, and database configurations shown in the above documents and drawings may be changed as desired unless otherwise specified.

Furthermore, with regard to the PC 100, the components shown are functional concepts and do not necessarily have to be physically configured as shown.

For example, all or any part of the processing functions of each device constituting PC 100, particularly the processing functions performed by the control unit, may be implemented by a CPU and a program interpreted and executed by the CPU, or may be implemented as hardware using wired logic. The program is recorded on a non-transitory, computer-readable recording medium containing programmed instructions for causing the information processing device to execute the processes described in this embodiment, and is mechanically read by each device as needed. That is, a computer program that works in conjunction with the OS to issue commands to the CPU and perform various processes is recorded in a storage unit such as a ROM or HDD (Hard Disk Drive). This computer program is executed by being loaded into RAM, and works in conjunction with the CPU to form the control unit.

This computer program may also be stored on an application program server connected to PC 100 via any network, and all or part of it may be downloaded as needed.

In addition, the program for executing the processing described in this embodiment may be stored on a non-temporary computer-readable recording medium, and may also be configured as a program-first product. Here, this "recording medium" includes memory cards, USB (Universal Serial Bus) memories, SD (Secure Digital) cards, flexible disks, magneto-optical disks, ROMs, EPROMs (Erasable Programmable Read Only Memory), EEPROMs (registered trademark) (Electrically Erasable and Programmable Read Only Memory), CD-ROMs (Compact Disk Read Only Memory), MOs (Magneto-Optical disks), DVDs (Digital Versatile Disks), and more. This includes any "portable physical media" such as a Blu-ray Disc (registered trademark) and a Blu-ray (registered trademark) Disc.

A "program" is a data processing method written in any language or description method, and may be in any format, such as source code or binary code. It should be noted that a "program" is not necessarily limited to a single structure, but also includes a distributed structure consisting of multiple modules or libraries, or a structure that achieves its function by working in conjunction with a separate program, such as an OS. The specific structure and reading procedure for reading a recording medium in each device shown in the embodiments, as well as the installation procedure after reading, can use well-known structures and procedures.

The various databases stored in the memory unit are storage devices such as memory devices such as RAM and ROM, fixed disk devices such as hard disks, flexible disks, and optical disks, and store various programs, tables, databases, and web page files used for various processes and website provision.

The PC 100 may be configured as an information processing device such as a known personal computer or workstation, or may be configured as such an information processing device to which any peripheral device is connected. The PC 100 may also be implemented by installing software (including programs, data, etc.) that causes the PC 100 to perform the processing described in this embodiment.

Furthermore, the specific form of distribution and integration of the devices is not limited to that shown in the figures, and all or part of them can be functionally or physically distributed and integrated in any unit depending on various additions or functional loads. In other words, the above-mentioned embodiments may be implemented in any combination, or embodiments may be implemented selectively.

The present invention is particularly useful, for example, in industries that have product sales screens for customers and handle commercial products with a wide variety of product names.

100 PCS
102 Control unit 102a Search reception unit 102b Determination unit 102c Search log update unit 102d Master update unit 102e Analysis support unit 104 Communication interface unit 106 Storage unit 106a Search value master storage unit 106b Search log data storage unit 106c Order data storage unit 108 Input/output interface unit 200 Server 300 Network 400 Input device 500 Output device

Claims (9)

A product order receiving device including a control unit,
The control unit
a search reception means for receiving a search value entered in a product search input field and corresponding searcher identification information;
a determination means for determining whether the search value received by the search reception means is registered in a search value master in which combinations of search values and corresponding product identification information are registered, when the search value reception means receives the search value;
a search log update means for registering a search log record including the determination result by the determination means, the search value received by the search reception means, and the searcher identification information in the search log data;
a master update means for receiving a new combination of a search value and corresponding product identification information, and additionally registering the combination in a search value master . The search log record registered by the search log update means includes:
2. The product order receiving device according to claim 1, wherein the search date and time are included in addition to the determination result, the search value, and the searcher identification information. The search reception means
The product order receiving device according to claim 1, characterized in that when a search value is entered in a product search input field, combinations registered in the search value master that have product identification information identical to the product identification information corresponding to the entered search value are extracted, and the search values in the extracted combinations are displayed as search candidates. The control unit
The product order receiving device according to claim 1, further comprising an analysis support means for linking search log records in the search log data with order information having the same searcher identification information and the same product identification information corresponding to the search value, and enabling a connection between the search log record display screen and the order information display screen in one direction or two directions by on-screen operations. The control unit
The product order receiving device according to claim 1, further comprising an analysis support means for extracting a plurality of search log records having the same search value from among search log records in the search log data that are determined to be not registered, and for enabling the extracted search log records to be displayed on a screen as a list. The control unit
The product order receiving device according to claim 2, further comprising an analysis support means for linking and extracting from the search log data a plurality of search log records with the same searcher identification information whose search dates and times fall within a certain time range, and for enabling the extracted search log records to be displayed on a screen as a list. The search log update means
3. The product order receiving device according to claim 2, wherein a search log record having a search date and time that is beyond a predetermined period is deleted from the search log data. A product order receiving method executed in a product order receiving device including a control unit,
Executed by the control unit,
a search reception step of receiving a search value entered in a product search input field and corresponding searcher identification information;
a determination step of determining whether or not the search value received in the search receiving step is registered in a search value master in which combinations of search values and corresponding product identification information are registered, at the time when the search value is received in the search receiving step;
a search log update step of registering a search log record including the search value and searcher identification information received in the search receiving step together with the determination result of the determining step into search log data;
a master update step of accepting a new combination of a search value and corresponding product identification information, and additionally registering the combination in the search value master . A product order receiving program to be executed by a product order receiving device having a control unit,
To cause the control unit to execute
a search reception step of receiving a search value entered in a product search input field and corresponding searcher identification information;
a determination step of determining whether or not the search value received in the search receiving step is registered in a search value master in which combinations of search values and corresponding product identification information are registered, at the time when the search value is received in the search receiving step;
a search log update step of registering a search log record including the search value and searcher identification information received in the search receiving step together with the determination result of the determining step into search log data;
a master update step of accepting a new combination of a search value and corresponding product identification information, and additionally registering the combination in the search value master .