JP7803545B2 - Information processing method, program, and information processing system for supporting child consultation services - Google Patents

Description

The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services.

In the past, various efforts have been made by various parties concerned to assess the risk of child abuse and protect children from abuse. However, issues such as a shortage of on-site personnel and an increase in the number of child abuse cases have been raised.

Against this background, Patent Document 1, for example, discloses a technology for automating the assessment of abuse risk, which captures images of a child's body and automatically identifies signs of abuse based on the captured images.

Patent No. 6801902

Although automated technology such as that disclosed in Patent Document 1, which uses images to identify signs of abuse, is expected to reduce the burden on on-site personnel, there are still issues with the method of sharing such information about child abuse between personnel. In particular, information about children managed by child consultation centers and local government agencies is managed on separate servers due to the confidentiality of the information, and there are issues such as child consultation center staff not being able to freely and timely access information about children managed by local government agencies. Furthermore, these issues are not limited to information about child abuse between child consultation centers and local government agencies, but also apply to information related to public agencies such as municipalities and the country (especially information about domestic violence, sexual violence, bullying, etc.).
The same applies to information relating to social issues such as harassment, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, and elder abuse, including information relating to areas related to food, clothing, shelter, and physical safety, and information relating to peace of mind such as discrimination and verbal abuse.

Therefore, the present invention aims to realize a method that allows users belonging to each institution to flexibly cooperate, to the extent necessary for business purposes, regarding information on children handled by child consultation centers and information on children handled by various local government institutions, etc., which are managed separately.

In one aspect of the present invention, there is provided an information processing method for supporting child consultation services, provided by a first server terminal connected via a network to a first user terminal associated with a user of a child consultation center, wherein a control unit of the first server terminal sends a sharing request to a second server terminal connected via a network to a second user terminal associated with a user of a local government, to share information about the child stored in the first server, and the information about the child is sent to the second server terminal in response to receiving approval for the sharing request from the second server terminal.

According to the present invention, particularly with regard to information on children handled by child consultation centers and information on children handled by various local government agencies, etc., which are managed separately, flexible collaboration can be achieved between users belonging to each agency to the extent necessary for business purposes.

1 is a block diagram showing an information processing system according to a first embodiment of the present invention. FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. 1 . FIG. 2 is a functional block diagram showing the user terminal 200 of FIG. 1. FIG. 2 is a diagram showing an example of child data stored in the server terminal 100. 10 is a diagram showing an example of reception data stored in the server terminal 100. FIG. FIG. 10 is a diagram showing an example of a check sheet (front side) used when registering reception data. FIG. 10 is a diagram showing an example of a check sheet (back side) used when registering reception data. 3 is a diagram showing an example of user data stored in the server terminal 100. FIG. 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. 10 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. 10 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. FIG. 10 is a diagram showing an example of a home screen of an application displayed on a user terminal. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for registering an image of an application. A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting the risk assessment evaluation results of an application. FIG. 10 is a block diagram showing an information processing system according to a second embodiment of the present invention. FIG. 10 is an example of a specific block configuration diagram showing an information processing system according to a second embodiment of the present invention. FIG. 10 is another example of a specific block configuration diagram showing an information processing system according to the second embodiment of the present invention. FIG. 20 is a functional block diagram showing the third server terminal 600 of FIG. 19. 20 is an example of a flowchart relating to an information processing method in the configuration of FIG. 19 according to the second embodiment of the present invention. 21 is an example of a flowchart relating to an information processing method in the configuration of FIG. 20 according to the second embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. Note that the embodiments described below do not unduly limit the content of the present disclosure described in the claims. Furthermore, not all of the components shown in the embodiments are necessarily essential components of the present disclosure. Furthermore, features shown in each embodiment can be applied to other embodiments as long as they are not mutually inconsistent.

(Embodiment 1)
<Configuration>
1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is, for example, configured with a user terminal 200 used by users such as staff at a child consultation center, a child consultation record system 300 for recording and managing information related to child consultation, and a server terminal 100 acting as an intermediary between the user terminal 200 and the child consultation record system 300. It should be noted that all or part of the functions of the child consultation record system 300 may be provided in the server terminal 100, and if all functions are provided in the server terminal 100, the child consultation record system 300 may be unnecessary in this system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be managed by the user terminal 200 using an application or the like executed on the user terminal 200.
The function may be:

The server terminal 100 and the user terminal 200 are connected via a network NW.
The network NW is the Internet, an intranet, a wireless LAN (Local Area Network)
rk) and WAN (Wide Area Network).

The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff of a child consultation center.
The server terminal is a device that provides applications to support business efficiency improvement to multiple user terminals 200A, 200B, manages information registered from each of the multiple user terminals 200A, 200B, performs risk assessment evaluations, for example, regarding the possibility of child (child) abuse, based on the registered information, and provides the evaluation results. For example, the server terminal may be a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing. In this embodiment, for convenience of explanation, one server terminal is shown as an example, but the present invention is not limited to this, and multiple servers may be used, and servers with different roles, such as an authentication server and a database server, may also be included.

As described above, the user terminals 200A and 200B are users such as staff members of a child consultation center, and are information processing devices such as personal computers or tablet terminals owned by users who use applications provided by the server terminal 100. However, they may also be configured as smartphones, mobile phones, PDAs, etc. For ease of explanation, the user terminals 200A and 200B will be collectively referred to as the user terminal 200 in the following explanation.

The system is also connected to a child consultation record system 300 via a network NW, and a user using a user terminal 200 can register various information related to a child, including child information, in the server terminal 100 or the child consultation record system 300, and the server terminal 100 can send and receive information to and from the child consultation record system 300, thereby enabling data linkage. Here, the child consultation record system 300 is a system whose main functions are recording child consultations and issuing administrative documents, and is a system that, for example, issues child numbers and reception numbers related to children, issues consultation tickets and temporary protection decision notices, manages family information and charges in connection with administrative information, and manages the progress of procedures.
On the other hand, this system's primary function is to support communication with users and decision-making, enabling the input, viewing, and sharing of records both inside and outside the child consultation center, chat communication between child consultation center staff, the registration and sharing of children's photos, and simulations of past temporary protection trends, etc. As described above, the server terminal 100 and the child consultation record system 300 are connected via a network NW, and data is shared between them using, for example, a QR code (registered trademark), child number, or reception number as a key. This eliminates the need for users to input and register information in both the server terminal 100 and the child consultation record system 300; users can register information in one system and synchronize it with the other system. Note that, as described above, if all or part of the functions of the child consultation record system 300 are provided in the server terminal and processing can be completed in the server terminal 100, data sharing using a QR code (registered trademark), etc. may be unnecessary.

In this embodiment, system 1 is described as comprising a server terminal 100, a user terminal 200 and a child consultation record system 300, and each user uses the user terminal 200 and the child consultation record system 300 to operate the server terminal 100, but the server terminal 100 may also be configured as a stand-alone system, with the server terminal itself having the function for users to operate it.

FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. 1.
The device includes a communication unit 110, a storage unit 120, and a control unit 130.

The communication unit 110 is a communication interface for communicating with the user terminal 200 and the child consultation record system 300 via the network NW, and is configured using, for example, TCP/IP (Transmitter/Receiver Protocol).
Communication is carried out using communication protocols such as the Disclosure Control Protocol/Internet Protocol and closed network protocols.

The storage unit 120 stores programs for executing various control processes and functions in the control unit 130, input data, etc., and includes RAM (Random Access Memory), ROM (Read Only Memory), and the like.
The storage unit 120 is made up of a child data storage unit 121 for storing various data related to children, a reception data storage unit 122 for storing various data related to reception, and a user data storage unit 123 for storing various data related to users.
Furthermore, the storage unit 120 includes the user terminal 200, the child consultation record system 300, etc.
The storage unit 120 may temporarily store data transmitted through the communication. A database (not shown) storing various data may be constructed outside the storage unit 120 or the server terminal 100.

The control unit 130 controls the overall operation of the server terminal 100 by executing the programs stored in the storage unit 120.
The control unit 130 includes a reception unit 1 that receives input from the user terminal 200 or the child consultation record system 300.
The system includes a reception unit 131, a data management unit 132 that refers to and processes various data, and a risk assessment unit 133 that analyzes information entered by a user and performs assessment. The reception unit 131, data management unit 132, and risk assessment unit 133 are activated by a program stored in the storage unit 120 and executed by the server terminal 100, which is a computer (electronic calculator).

The reception unit 131 receives instructions and various pieces of information from the user terminal 200 via the communication unit 110 when the user makes a predetermined input via a user interface such as a screen provided by the server terminal 100 and displayed via a web browser or application on the user terminal 200. Alternatively, in response to a request from the server terminal 100 or the user terminal 200, the reception unit 131 receives information from the child consultation record system 300 via the communication unit 110.

The data management unit 132 manages various data related to users, such as various user data, child data, reception data, and evaluation data, and performs predetermined processing such as registering and reading data from the corresponding data storage unit.

The risk assessment unit 133 performs a process of assessing the risk of child abuse based on information registered from the user terminal 200 (or the child consultation record system 300).

FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. 1.
The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2
50.

The communication unit 210 is a communication interface for communicating with the server terminal 100 via the network NW, and communication is performed according to a communication protocol such as TCP/IP.

The display operation unit 220 is a user interface used by the user to input instructions and display text, images, etc. in accordance with input data from the control unit 240. If the user terminal 200 is configured as a personal computer, the display operation unit 220 is configured with a display, keyboard, and mouse, and if the user terminal 200 is configured as a smartphone or tablet terminal, the display operation unit 220 is configured with a touch panel, etc.
The program is started by a control program stored in the RAM 100 and executed by the user terminal 200, which is a computer (electronic calculator). Through the display operation unit, the user can perform operations such as pressing keys on the keyboard in the case of a keyboard, moving the cursor with the mouse in the case of a mouse, and tapping, swiping, and pinching in the case of a touch panel, in response to the aptitude test provided.

The storage unit 230 stores input data, programs for executing various control processes and functions in the control unit 240, and is composed of RAM, ROM, etc. The storage unit 230 also temporarily stores the contents of communication with the server terminal 100.

Camera 240 has the function of capturing images of parts of a child's body, for example.

The control unit 250 controls the overall operation of the user terminal 200 by executing the programs stored in the storage unit 230, and is composed of a CPU, GPU, etc.

The server terminal 100 may be configured to have the function of a display operation unit, in which case the user terminal 200 may not be included.

The functional configuration of the child consultation record system 300 is also substantially the same as that of the server terminal 100 or the user terminal 200, and therefore a description thereof will be omitted.

Figure 4 shows an example of child data stored on the server terminal 100.

The child data 1000 shown in Fig. 4 stores various data related to children. For the sake of convenience, Fig. 4 shows an example of one child (a child identified by a child ID "10001"), but information on multiple children can be stored. The various data related to children include, for example, child information (child's name, address, contact information such as email address, gender, age, school name, grade, homeroom teacher name, school attendance, tag information, etc.), parent information (parent's name, ID, address, contact information, gender, etc.), related party information (related party's name, ID, address,
This may include information such as contact details, gender, etc.), family group information (family group name, ID, description of the group name, group members (including guardians in past marriages and common-law marriages), related institution information (related institution name, ID, type (medical institution, police, educational institution, etc.), address, contact details), etc.

Figure 5 shows an example of reception data stored in the server terminal 100.

The reception data 2000 shown in Fig. 5 stores various data related to reception. For the sake of convenience, Fig. 5 shows an example of one reception (reception identified by reception ID "20001").
It is possible to store information on multiple reception desks. Usually, reception desks may be registered in association with child data (e.g., child ID) related to the registered child, but depending on the purpose of management,
Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID
The reception data may be registered in association with any ID, such as the user ID (including the user institution ID related to the user institution to which the user belongs). In particular, in an emergency, reception processing may be performed first before registering child data related to the child. In such a case, the reception data may be managed in association with the user ID (user institution ID), and after registering the child data, the reception data may be registered in association with the child data (child ID).
Although the data is received by the receiving unit 131, after being associated with the child information or the like, it may be managed as part of the associated information (for example, part of the child information).

As various data related to reception, for example, basic information about reception (date and time of reception, person who entered, type of abuse (physical abuse, neglect, etc.), start date of response, etc.), risk assessment information regarding consideration of whether to carry out emergency dispatch or at least one of investigation and protection, information regarding whether a limit assessment (items such as a recurrence of a situation that makes the child's safety suspicious, canceling an interview, or the child pretending not to be home despite a visit) applies, image information about the child, information about the child's wounds, psychological diagnosis information about the child, information about the child's home situation, decision-making results and/or safety confirmation results, items related to the implementation of the response (whether temporary protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare facility, etc., whether measures to place the child in a child welfare facility, etc. were lifted,
Whether measures were taken for foster parents, whether measures for foster parents were lifted, whether cooperation with related organizations was carried out, whether social resources or services were used, whether a monitoring system was established or used in the local government or local community), the person who approved the investigation record, etc., investigation information (investigation date and time, investigation title, minutes (investigation results (facts)), information on the assessment, information on future responses,
Additional information obtained through the survey (risk assessment information (information obtained through the survey), images of the child obtained during the survey, information on the child's wounds obtained during the survey, information on the child's psychological diagnosis obtained during the survey, information on the child's home situation obtained during the survey, date and time of the next interview for the survey, status in the survey completion dictionary, safety scale at the time of survey completion (information on the child's safety input in subjective numerical values), response details, person who approved the survey record, etc.), evaluation information (
It can store information such as past protection rates, the probability of being classified as severe abuse, recurrence rate, response time, information on investigations that need to be conducted, past similar cases (information on the relevant abuse type among multiple abuse types), graphs (for example, radar charts (charts showing the balance of the probability of being classified as severe abuse, recurrence rate, response time, etc.), bar graphs, bubble charts, etc., which may be graphs for each reception date and time (input date and time) or graphs that allow comparison over time according to the reception date and time (input date and time)), recommendation information (recommendations and reference information for future responses), etc. At the time of reception, data related to at least some of the various data exemplified above will be accepted.

Risk assessment information includes, for example, input date and time information, serious confirmation item check information (for example, S-rank items shown in Figure 6, check information related to items for which it is determined that safety should be ensured if even one item is checked, and includes, for example, at least one of item check information for considering emergency dispatch or item check information for considering investigative protection), and item check information requiring investigation (for example, A-rank and B-rank items shown in Figure 7, check information related to items for which it is determined that safety should be considered if even one item is checked; in particular, check information related to items to be confirmed during an investigation).

A limit assessment is a promise made with a parent or guardian that includes a prior promise of compulsory intervention if the promise is broken. For example, the limit assessment includes items to check whether the parent or guardian cancels a scheduled interview without notice, refuses a home visit, or has injuries on the child, making it impossible to confirm the child's safety. Information regarding whether a limit assessment applies may be information indicating whether one or more of the above-mentioned limit assessment items apply. The limit assessment items may be commonly set, or may be optional items set by the user in association with at least one of the child information and guardian information.

6 and 7 are diagrams showing examples of check sheets used when registering reception data.

The check sheet includes a checklist as shown in FIGS. 6 and 7, for example.
The checklist is divided into three major categories: serious items (S-rank items) that are checked before determining whether temporary protection (notification/referral) is necessary; A-rank items that require investigation before determining whether temporary protection (notification/referral) is necessary; and B-rank items that require investigation before the assistance policy meeting. The S-rank items are further divided into intermediate categories: items related to severe physical abuse, items related to severe neglect, items related to suspected sexual abuse, and items related to severe other abuse. The intermediate categories are ultimately divided into 10 to 20 check items. For example, child consultation center staff members check each check item for three points: suspicion before the investigation, suspicion after the investigation, and confirmation of the relevant information through the investigation. Furthermore, the checklist, for example, includes a section for child consultation center staff members to record their decision regarding temporary protection of a child and the reasons for their decision. The checklist also, for example, includes a section for entering information corresponding to the reception data.

Figure 8 shows an example of user data stored in the server terminal 100.

The user data 3000 shown in FIG. 8 stores various data related to users. For ease of explanation, FIG. 4 shows an example of one user (identified by user ID "30001"), but information on multiple users can be stored. The various data related to users can include, for example, basic information about the user (contact information such as user name, address, email address, or phone number, affiliation information, job title, access permission information, etc.), child information related to the user (child IDs corresponding to or associated with the user, child IDs linked to accepted child information, child IDs linked to provided child information, etc., particularly list information), etc. Note that the user data may include a user ID (account) registered for each employee or other affiliated person at a user institution. Alternatively, or in addition, a common user ID (account) may be registered for each user institution.

<Processing flow>
The flow of processing of the information processing method executed by the information processing system 1 of this embodiment will be described with reference to Fig. 9. This is an example of a flowchart relating to the information processing method according to the first embodiment of the present invention.

To use this system 1, a user (e.g., a staff member at a child consultation center) must:
When a user accesses the server terminal 100 using a web browser or application on the user terminal 200, and when using the service for the first time, the user registers basic information in the user data 3000 for new user registration and obtains a user account. If a user account has already been obtained, the user can use the service by logging in after undergoing predetermined authentication, such as entering an ID and password. After this authentication, a predetermined user interface screen is provided via a website, application, etc., and the user proceeds to step S1 shown in FIG.
Proceed to step 01. Here, Fig. 12 shows an example of the home screen of the application displayed on the user terminal 200. The user can perform the registration described below by selecting the registration menu on this screen. Fig. 12 shows a list of registered child data, as well as corresponding status information, update date information, rating information, and settler information.

First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100
The server terminal 100 receives registration of basic information such as child information from the user terminal 200 via the communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100
The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10
00 and stored in association with the child ID. Here, if the user has registered the above basic information in the child consultation record system 300, the user can import the basic information registered in the child consultation record system 300 into the application provided by the server terminal 100 by reading the QR code (registered trademark) with the camera built into the user terminal 200 and entering a number such as the child number on the displayed screen.

As shown in FIG. 10, the receiving unit 131 receives, in no particular order, the child's name, address, contact information such as an email address, gender, age, school name, grade, homeroom teacher's name,
Accept registration of child information such as school attendance status, tag information, etc. (step S20
1), the system accepts registration of guardian information regarding guardians, such as the guardian's name, ID, address, contact information, and gender (step S202), then accepts registration of related party information regarding the child, such as the name, ID, address, contact information, and gender of related parties such as uncles, aunts, and the mother's boyfriend (step S203), accepts registration of family group information regarding family groups, such as the family group name, ID, description of the group name, and group members (including children, siblings, guardians in past marriages and common-law marriages, etc.) (step S204), and also accepts registration of related institution information regarding related institutions, such as the related institution name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. (step S205).

Next, in the process of step S102, the reception unit 131 receives registration of reception information from the user terminal 200. First, the user inputs reception data such as basic reception information (type of abuse (physical abuse, neglect, etc.), start date and time of response, etc.) on the application screen displayed on the user terminal 200. The data management unit 132 of the control unit 130 of the server terminal 100 stores the received reception data in the reception data storage unit 122 of the memory unit 120 as reception data 2000 in association with the reception ID. Here, if the user has registered the reception information in the child consultation record system 300, the user can perform a predetermined read-out registration operation on the user terminal 200 (for example, reading a QR code (registered trademark) with a camera built into the user terminal 200 and inputting a number such as a child number on the displayed screen, or sending a child data read-out request from the server terminal 100 or the user terminal 200 to the child consultation record system 300).
By performing an operation such as sending the received data to the child consultation record system 300, reception data registered in the child consultation record system 300 can be imported into an application provided by the server terminal 100.

11 , in no particular order, the reception unit 131 accepts, in association with the reception information, from the user terminal 200, registration of investigation information such as the date and time of the investigation, the investigation title, the minutes (investigation results (facts)), the diagnosis, and future responses (step S301); registration of child image-related information such as child image information and/or child wound information, child psychological diagnosis information, and information about the child's home situation (step S302); registration of risk assessment information (information obtained before the investigation or information obtained through the investigation) (step S303); and reception of input information entered by multiple users via a chat application (step S304). The data management unit 132 of the control unit 130 of the server terminal 100 stores the received basic information in the reception data storage unit 122 of the memory unit 120 as reception data 2000 in association with the reception ID.

Here, the registration of the above investigation information is assumed to be an operation performed by staff within the child consultation center based on information obtained from staff working outside the center, the registration of the above child image-related information and the registration of the above risk assessment information are assumed to be operations performed by staff working outside the center to check the safety of children, and the above chat communication is assumed to be an operation performed by staff working outside the center to report the investigation results and confirm the response measures sent by staff working inside the center, and so on.A series of registered information may be entered and accepted by multiple staff members both inside and outside the center.

An example of an image registration screen is shown in Fig. 14. On the image registration screen, the user imports an image (for example, an image taken by a camera built into the user terminal 200, or an image taken by a digital camera, a mobile device such as a smartphone, and then saved in the user terminal 200), and selects wound, psychological diagnosis, home situation, etc. as the type of image. If wound is selected as the type of image, the user further selects the part of the child's body related to the wound, and also selects wound, bruise, bite mark, burn, hair loss, bloodshot eye, etc. as the type of wound/fracture, and further selects the type of wound/fracture.
Details of the fracture can be selected from a list (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed fractures, deformity/enlargement/deficiency, etc.). Images related to psychological diagnosis can be photographed images of a drawing made by the child or images of developmental characteristic findings from a medical institution. Images related to the home situation can be images of the room (especially the state of trash) or the object in the home that caused the injury (e.g., an image of the stairs in the home if there is testimony that the child fell down the stairs). In addition to these, any image related to the child can be used. For example, if the object that caused the injury is outside the home (e.g., a park or school), the image can be separately selected and saved as an image related to the relevant facility.

An example of a chat communication screen is shown in Fig. 16. When a user selects an icon for using chat communication displayed at the top of the application screen, a list of individuals or group names with whom to conduct chat communication is displayed, and by selecting each individual or group name, chat communication can be conducted between users.

Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG.
On the reception information input screen, the risk assessment information recording menu can be selected, and the risk assessment information registration form can be selected. Specific examples of information (various data related to the reception described above) received in the risk assessment information registration form include: 1) reception date and time (enter the date the risk assessment was performed, etc.); 2) inputter (select the inputter); 3) information at the time of notification reception (enter and select information at the time of notification reception); 4) emergency dispatch (select the relevant item of the risk assessment item for considering emergency dispatch); 5) investigation protection consideration (select the risk assessment item for considering investigation protection); 6) limit assessment applicable (check whether limit assessment is applicable); 7) attachment of images ("wound", "psychological diagnosis",
7) Register images of "Home Status" and "Other." In the case of wounds, also enter the body part and the injury situation. 8) Decision-making and safety confirmation (select the decision-making result. Based on the input information, you can check the simulation results such as the recurrence rate, the probability of being classified as serious abuse, and the number of days required for response, as well as past similar cases. 9) Action items (select the action taken and enter the date and time of the action). 10)
) Approval person (setting the approver for the survey record) etc. Also, as a function of the registration form,
The system may also have a function for copying at least a portion of previously registered content (e.g., by selecting a child ID associated with the risk assessment information to be copied and generating a copy). Furthermore, as shown in the example screen of FIG. 15 , a user can select a menu item called "Risk Assessment History" to display risk assessment information for at least a portion of the items included in the risk assessment information (e.g., items related to the consideration of whether to perform an emergency dispatch or investigation and protection) based on at least date and time information, allowing the user to check chronologically the update information for each item of each child's risk assessment information (i.e., to check the evolution). This can be achieved, for example, by registering the information in association with date and time information and the child ID. When inputting risk assessment information, the user may refer to the checklists shown in FIGS. 6 and 7 and accept input operations as assessment items via an application on the user terminal 200. Alternatively, the user may display a user interface screen on the application that allows input of items at least partially identical or similar to the checklist as an input form. Alternatively, the checklist image captured by the camera 240 of the user terminal 200 may be analyzed to automatically enter the checklist details. In addition, it may be possible to change the content of at least some of the assessment items (for example, check or uncheck) on the screen displaying the changes in risk assessment information.

9, the risk assessment unit 133 of the control unit 130 performs a risk assessment of the possibility of child abuse based on the registered basic information of the child and the reception data (particularly the risk assessment information) (i.e., generates assessment data). The generated assessment data may be linked to the reception ID and stored as reception data. The risk assessment unit 133 receives, for example, as input information, basic information about the child in the past (age, sex, address (city/town/village)), reception information (type of abuse, reception time, reception category (new, re-notification, re-reception) and risk assessment information associated with the reception information (reception route, main abuser, applicability to each item of risk assessment), information on whether or not the child is subject to limit assessment, image information about the child, wound information about the child, psychological diagnosis information about the child, information on the child's home situation, decision-making result information and/or safety confirmation result information, relevant information on items related to response implementation (whether temporary protection was implemented, whether temporary protection was lifted, whether placement in a child welfare institution or the like was implemented, whether placement in a child welfare institution or the like was lifted, whether placement in a foster parent was implemented, whether placement in a foster parent was lifted, whether collaboration with related organizations was implemented, whether social resources or services were used, whether a monitoring system was established or used in the local government or local community), survey information (survey date and time, survey title, agenda, etc.), and the like. When some or all of the following information is input, such as records (investigation results (facts)), information on the assessment, information on future responses, and additional information obtained from the investigation (risk assessment information (information obtained from the investigation), images of the child obtained during the investigation, information on the child's wounds obtained during the investigation, information on the child's psychological diagnosis obtained during the investigation and information on the child's home situation obtained during the investigation, date and time of the next interview for the investigation, status at the time of completion of the investigation, safety scale at the time of completion of the investigation (information on child safety input in subjective numerical values), response details, etc.), evaluation data (output information) may be generated using a risk assessment learning model that outputs some or all of the following information: past protection rate (an indicator of the tendency to be temporarily protected), past similar cases (classifying abuse into multiple types and displaying the characteristics of the type to which the current case most closely resembles; if there are past cases that belong to the same type, the past case records are displayed), and the probability of severe abuse, recurrence rate, and number of days to respond.
The learning model may be pre-trained as training data by extracting from past data at least a portion of the input information and result information corresponding to the output information, and may be stored in the storage unit 120 or an external server. The more types of input information included in the training training data, the more precise the output information (such as the probability of serious abuse). As another example, the risk assessment unit 133 may extract similar past cases based on a combination of some or all of the input information (particularly risk assessment information), and calculate statistics from the results of the extracted past cases to generate some or all of the output information. Note that these various types of information and methods for generating evaluation data are merely examples and are not limited thereto. Furthermore, the risk assessment unit 133 may generate evaluation data by further referencing, for example, at least one of survey information and photographic information as the accepted data referenced for evaluation.

Next, in step S104, the risk assessment unit 133 transmits the output information generated in the above step to the user terminal 200, and the output information is displayed in a predetermined format on the user interface screen of the application on the user terminal 200.

Figure 17 shows an example screen displayed on a user terminal for outputting the risk assessment results of a business support application. By selecting the "Simulation" tab on the application's personal page screen displayed on the user terminal 200, a radar chart showing case characteristics based on three indicators: past protection rate, recurrence probability, response time, and severity (probability of severe abuse), as shown in Figure 17, and a screen visualizing past similar cases, is displayed. A high value for the past protection rate indicates a tendency for similar cases to be temporarily protected in the past, helping users determine the urgency of whether to temporarily protect them. The radar chart also represents a balance between severity (the probability of falling into a category defined as a severe case (e.g., 24 patterns) out of multiple abuse categories (e.g., 36 patterns)), recurrence rate (probability of recurrence in the corresponding group of similar cases), and response time (the number of days required to close the corresponding group of cases). A larger area on the radar chart indicates characteristics such as severeness and a high recurrence rate, and a tendency for cases to take longer to close. Past similar cases are classified into multiple types (for example, 36 types), and the characteristics of the pattern that the case in question most closely resembles are displayed. If there are past cases that belong to the same pattern, the past case records are displayed. In this example, case 47 is displayed as a "re-accepted physical abuse case," and the case in question is often reported by municipalities, 30% of the time.
In 27% of cases, there were signs of ongoing abuse, and in 7% of cases, the informant witnessed violence.
It is understood that discussions with guardians can be difficult, a pattern seen in 5.2% of past cases. By reviewing past case records, users can get hints as to how the case may change. In addition to the examples shown above, for example, evaluation data may be generated and presented based on the corresponding conditions of the serious items, such as the extent (or type) of serious abuse involved. Based on information on responses in similar cases, recommendations may also be presented, such as what to investigate first, what type of support to provide, and whether to collaborate with relevant organizations.

Users can refer to the risk assessment results and, based on other registered investigation information, child image-related information, and information entered via chat communication, make decisions on whether or not a child needs temporary protection.

(Embodiment 2)
<Configuration>
18-20 are block diagrams showing the configuration of an information processing system according to a second embodiment of the present invention. The system 1 includes a first user terminal 200 used by a user such as a staff member of a child consultation center.
, a first server terminal 100 accessed by the first user terminal 200, and a second user terminal 500 used by users of various local government institutions (as well as private medical institutions, NPO corporations, private schools/kindergartens, etc.).
, and the second server terminal 400 and the first server terminal 10 accessed by the second user terminal 500
A third server terminal 6 is provided as needed when the third server terminal 600 is used in conjunction with the second server terminal 400.
00. Here, the first user terminal 200 and the second user terminal 500 can each be a terminal for multiple users, as in the first embodiment. Also, as in the first embodiment, this system can be connected to an external child consultation record system 300 (not shown).

The first server terminal 100, the first user terminal 200, the second server terminal 400, the second user terminal 500, and the third server terminal 600 are connected via a network NW. The network NW may be the Internet, an intranet, a wireless LAN (Local Area Network), or a WLAN.
From the security point of view,
The first server terminal 100 and the first user terminal 200, and the second server terminal 400 and the second user terminal 500 can also be connected via mutually different closed networks.

The first server terminal 100 is connected to a first user terminal 2 associated with a user such as a staff member of a child consultation center.
00, and provides an application for supporting business efficiency to the first user terminal 200
The server terminal is a device that manages information registered from a computer, performs risk assessments, such as those related to the possibility of child abuse, based on the registered information, and provides the results of the assessments. For example, the server terminal may be a general-purpose computer such as a workstation or personal computer, or may be logically implemented using cloud computing. In this embodiment, for the sake of convenience, one server terminal is used as an example, but the present invention is not limited to this and multiple server terminals may be used.

The second server terminal 400 provides an application for supporting business efficiency improvement to the second user terminal 500 related to users such as staff of each organization of the local government, and
00, and based on the registered information, performs risk assessment evaluations regarding the possibility of child abuse, for example, and provides the evaluation results. For example, it may be a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing. In this embodiment, for convenience of explanation, one server terminal is shown as an example, but this is not limited to this and multiple terminals may be used.

As described above, the first user terminal 200 is an information processing device such as a personal computer or tablet terminal owned by a user such as a child consultation center staff member who uses the application provided by the first server terminal 100, but it may also be configured as a smartphone, mobile phone, PDA, etc.

As described above, the second user terminal 500 is an information processing device such as a personal computer or tablet terminal owned by a user who is an employee of a local government agency or other such user and who uses the application provided by the second server terminal 400, but it may also be configured as a smartphone, mobile phone, PDA, etc.

The third server terminal 600 is a first user terminal 20 related to a user such as a staff member of a child consultation center.
When predetermined data is transmitted and received between the first server terminal 100 and a second user terminal 500 related to a user such as an employee of a local government institution, the third server terminal 600 is a device that mediates the transmission and reception of data while restricting direct access to the other server terminal's database, by transmitting predetermined data to the other server terminal based on a request from either the first server terminal 100 or the second server terminal 400. For example, the third server terminal 600 may be a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing. In this embodiment, for convenience of explanation, one server terminal is illustrated as an example, but this is not limited to this and multiple server terminals may also be used. Note that, although the case where the third server terminal 600 is provided is as illustrated in FIG. 19, the provision of the third server terminal 600 is not essential, and as long as the first server terminal 100 and the second server terminal 400 can restrict direct access to each other's data in response to a request, the third server terminal 600 may be provided as illustrated in FIG. 20.
The configuration may be such that 00 is not provided.

In this embodiment, the system 1 is described as comprising a first server terminal 100, a first user terminal 200, a second server terminal 400, a second user terminal 500, and a third server terminal 600, and a configuration in which users use the first user terminal 200 and the second user terminal 500 to operate the first server terminal 100 and the second server terminal 400, respectively. However, the first server terminal 100 and the second server terminal 400 are configured as stand-alone terminals, and the server terminals themselves have the following functions:
It may also have a function for users to operate it.

In this embodiment, the second server terminal 400 is provided for users of each local government institution, and is substantially equivalent in configuration to the first server terminal 100, except that the information it stores and processes is information related to users and managed persons (e.g., children) of each local government institution, and the second user terminal 500 is substantially equivalent in configuration to the first user terminal 200, except that the target users are users of each local government institution. Furthermore, the configurations of the first server terminal 100 and the first user terminal 200 (and the configurations of the second server terminal 400 and the second user terminal 500) are substantially equivalent to the configurations described in the above-mentioned first embodiment, so description thereof will be omitted.

Fig. 21 is a functional block configuration diagram of third server terminal 600 of Fig. 19. Similar to first server terminal 100, third server terminal 600 comprises a communication unit 610, a storage unit 620, and a control unit 630.

The communication unit 610 is a communication interface for communicating with the first server terminal 100 and the second server terminal 400 via the network NW, and is configured to communicate with, for example, TCP/IP (Transmission Control Protocol/Internet Protocol).
Communication is carried out using communication protocols such as the Internet Control Protocol (IPC) and closed network protocols.

The storage unit 620 stores programs for executing various control processes and functions in the control unit 630, input data, etc., and includes RAM (Random Access Memory), ROM (Read Only Memory), and the like.
It consists of:

The control unit 630 controls the overall operation of the server terminal 600 by executing the programs stored in the storage unit 620, and is implemented by a CPU (Central Processing Unit).
The control unit 630 includes a reception unit 63 for receiving input from the first server terminal 100 or the second server terminal 400.
The server terminal 600 includes a reception unit 631, a data management unit 632 that refers to and processes various data, and an intermediation unit 633 that mediates the sending and receiving of data between the first server terminal 100 and the second server terminal 400. The reception unit 631, data management unit 632, and intermediation unit 633 are started by a program stored in the storage unit 620 and executed by the server terminal 600, which is a computer (electronic calculator).

The reception unit 131 is provided by the server terminal 600 and receives instructions and various information from the first user terminal 200 (or the second user terminal 500) via the first server terminal 100 (or the second server terminal 400) when a user makes a specified input via a user interface such as a screen displayed via a web browser or application on the first user terminal 200 or the second user terminal 500.

The data management unit 132 manages various data related to users, such as various user data, child data, reception data, and evaluation data, and performs predetermined processing such as registering and reading data from the corresponding data storage unit.

22 is a flowchart illustrating an example of an information processing method according to the second embodiment of the present invention. In this example, an information processing system including a third server terminal 600 as shown in FIG. 19 will be described.

As described above, the first server terminal 100 and the second server terminal 400 are terminals that provide applications and services for users of child consultation centers and users of local government institutions, respectively, and basically, the first server terminal 100 and the second server terminal 400 are the same as the user terminal 200 and the user terminal 50 in that they handle different information.
The information accessed also differs between the two. Because child information is particularly confidential and personal information, from a security perspective, the information managed by the child consultation center and the local government is managed via separate server terminals. However, when a child's situation worsens, the local government may hand over the case to the child consultation center. In such cases, for example, users such as child consultation center staff often find that the child consultation center does not have information about the child in question, and may need to access information managed by each local government institution. The same is true when the child consultation center takes over the case from the local government. Therefore, in this embodiment, users who are child consultation center staff and users who are local government staff can access the information managed by each server via the first server terminal 100 and the second server terminal 400, respectively, and view the desired information.

First, in FIG. 22 , as preprocessing for the child inquiry process, a user of a child consultation center makes a request for information about a desired child to the first server terminal 100 via the first user terminal 200. Next, in step S401, the first server terminal 100 transmits a child inquiry request to the third server terminal 600 to transmit the child inquiry request to the second server terminal 400, which stores information managed by various local government agencies, if information about the target child is not stored in the child (child) data storage unit 121 of the memory unit 120 of the first server terminal 100. Here, in terms of confidentiality of the child-related information, the first server terminal 100 may transmit a child inquiry request to the third server terminal 600 that includes the child's identification number (e.g., personal ID). However, the first server terminal 100 may transmit a child inquiry request that includes, for example, the child's name. Then, in step S402, the third server terminal 600 transmits a child inquiry request to the second server terminal 400.

Next, the second server terminal 400 that has received the child inquiry request refers to the child data stored in the storage unit of the second server terminal 400, and
Using the child's identification number or the like as a key, a search is performed to determine whether or not information about the target child is stored. Subsequently, in the process of step S404, if the second server terminal 400 confirms that information about the target child is stored in the storage unit, that is, if the local government has a history of dealing with the target child, it sends the inquiry result information (
Then, in step S405, the third server terminal 600 transmits the inquiry result information to the first server terminal 100. Here, from a security standpoint, the second server terminal 400 transmits only the information about the child for which the inquiry request was made, and the user of the first user terminal 200 can view the information about the target child by accessing the first server terminal 100.

It should be noted that the above-mentioned child inquiry process does not necessarily have to be carried out on this system, but can be carried out by other means (for example, telephone or email between a child consultation center user and a local government user) to transmit information (such as name or identification number) to identify the child they wish to inquire about, and the user who receives this information can then perform a search on the system based on the information to identify the child, and be notified by other means than this system that the data for the child is available.

Next, as a pre-processing of the information sharing process, when a user of a child consultation center wishes to share information about a child managed by the child consultation center with users of each local government institution, the user transmits a request to the first server terminal 100 via the first user terminal 200 to share information about the desired child with the local government user selected by a selection operation. Subsequently, in the processing of step S501, the first server terminal 100 transmits a request to share the child information to the third server terminal 600. Then, in the processing of step S502, the third server terminal 600 transmits a request to the second server terminal 400, which provides applications and services to users of each local government institution.
00, an approval request for the request to share child information without information about the target child is sent. Here, information included in the request to share child information includes, but is not limited to, information about the target child, information identifying the sharing user, information about the content of the information to be shared, etc. Furthermore, information about the child includes, but is not limited to, basic information, family information, reception information, information about investigation records, risk assessment information, image-related information, evaluation data, etc. Furthermore, this embodiment is characterized in that the user can select the information they want to share when making the sharing request or in advance.

Next, in step S503, the second server terminal 400, which has received the approval request for the child information sharing request, references the user data (especially those belonging to the user institution, such as staff) stored in the memory unit of the second server terminal 400 to determine the user to whom the information will be shared, and notifies the second user terminal 500 of the user to whom the information will be shared that an approval request for the child information sharing request has been received. Then, in step S504, the second user terminal 500 of the user (who has predetermined business authority) approves the approval request for the child information sharing request. Next, in step S505, the third server terminal 600 receives the approval information transmitted from the second server terminal 400, and in step S506, approves the sharing request. Note that if the approval request from the second user terminal 500 of the user is rejected in step S504, the information sharing process ends. In this way, even if a sharing request is made from the first server terminal 100, the second server terminal 400 can choose not to approve the sharing and intentionally not to receive personal information such as information about children.

Next, in step S507, the third server terminal 600 shares information about the target child with the second server terminal 400. As a method of information sharing, for example, the third server terminal 600 can export the information about the target child in a predetermined file format and transmit the exported information to the second server terminal 400.
The user terminal 500 can share information by importing the exported information via the second server terminal 400. Another method of information sharing is to send information regarding the viewing authority for all or part of the information stored in the first server terminal 100 from the first server terminal 100 to the server terminal 400 via the third server terminal 600, and the user of the second user terminal 500 can access the third server terminal 600 or the first server terminal 100 via the second server terminal 400 and view the shared information. In this case, from the perspective of information confidentiality, the access authority of the user of the second user terminal 500 can be limited to viewing the information only, without granting editing authority. In the flowchart of this information sharing process, information about the target child is sent to the third server terminal 600 at step S501, taking into consideration the speed of information transmission, etc. However, instead of this, an approval request for child information sharing without information about the target child may be sent, as in step S502, and after approval processing on at least one of the first server terminal 100 or the third server terminal 600, information about the target child may be sent from the first server terminal 100 via the third server terminal 600.

Next, as a pre-processing for the chat linking process, when a user of the child consultation center wants to communicate with users of each organization of the local government using a chat tool, the user connects the first user terminal 200
, and transmits a communication request to the first server terminal 100. Next, if the target user is a user on the second server terminal 400 side, the first server terminal 100 transmits a communication request to the third server terminal 600 in step S601. Then, in step S602, the third server terminal 600 identifies one or more first user IDs of the first user terminal 200 and one or more second user IDs of the second user terminal 500, and generates a chat space accessible from both. Then, in steps S603 and S604, the first server terminal 100 and the second server terminal 600 transmit a communication request to the third server terminal 600.
The server terminal 400 communicates by sending and receiving messages, images, etc. via the third server terminal 600 in response to requests from the first user terminal 200 and the second user terminal 500, respectively. In this way, the third server terminal 600 can generate a chat room (chat space) to enable chat communication between the user of the first user terminal 200 and the user of the second user terminal 500, and can also transmit information about the chat room to both users. This allows users such as staff at child consultation centers to exchange information about specific children and have conversations with users such as staff at various local government agencies via the chat room. When the first server terminal 100 and the second server terminal 400 receive messages, etc. from each other, they send the messages to the first user terminal 200 and the second user terminal 500, respectively.
It is possible to send notifications in real time, such as by sending a push notification, to the user terminal 500. This allows staff at child consultation centers and local government agencies to cooperate in a timely manner in dealing with children.

23 is a flowchart illustrating an example of an information processing method according to the second embodiment of the present invention. In this example, an information processing system not including a third server terminal 600 as shown in FIG. 20 will be described.

23 , as a pre-processing step for the child inquiry process, a user of a child consultation center makes a request for information about a desired child to the first server terminal 100 via the first user terminal 200. Next, in step S701, the first server terminal 100 transmits a child inquiry request to the second server terminal 400, which stores information managed by various local government agencies, in cases where information about the target child is not stored in the child (child) data storage unit 121 of the memory unit 120 of the first server terminal 100. Here, in terms of confidentiality of the method related to the child, the first server terminal 100 may transmit a child inquiry request to the second server terminal 400 that includes the child's identification number (e.g., personal ID), but is not limited to this. For example, the first server terminal 100 may transmit a child inquiry request that includes the child's name.

Next, the second server terminal 400 that has received the child inquiry request refers to the child data stored in the storage unit of the second server terminal 400, and
Using the child's identification number or the like as a key, a search is performed to determine whether information about the target child is stored. Next, in the process of step S703, if the second server terminal 400 confirms that information about the target child is stored in the storage unit, that is, if the local government has a history of dealing with the target child, it transmits information about the child to the first server terminal 100 as the inquiry result. Here, from a security standpoint, the second server terminal 400 transmits only information about the child for which an inquiry request has been made, and does not transmit information about the child to the first user terminal 20.
User 0 can access information about the target child by accessing the first server terminal 100.
It can be viewed.

It should be noted that the above-mentioned child inquiry process does not necessarily have to be carried out on this system, but can be carried out by other means (for example, telephone or email between a child consultation center user and a local government user) to transmit information (such as name or identification number) to identify the child they wish to inquire about, and the user who receives this information can then perform a search on the system based on the information to identify the child, and be notified by other means than this system that the data for the child is available.

Next, as preprocessing for the information sharing process, when a user of a child consultation center wishes to share information about a child managed by the child consultation center with users of various local government institutions, the user transmits a request to the first server terminal 100 via the first user terminal 200 to share information about the desired child with the local government user selected by a selection operation. Next, in the process of step S801, the first server terminal 100 transmits an approval request for the request to share child information, without information about the target child, to the second server terminal 400, which provides applications and services to users of various local government institutions.

Next, in step S802, the second server terminal 400, which has received the approval request for the child information sharing request, references the user data (especially those affiliated with the user institution, such as staff) stored in the memory unit of the second server terminal 400 to determine the user to whom the information will be shared, and notifies the second user terminal 500 of the user to whom the information will be shared that an approval request for the child information sharing request has been received. Then, in step S803, the second user terminal 500 of the user (who has predetermined business authority) approves the approval request for the child information sharing request. Next, in step S804, the first server terminal 100 receives the approval information transmitted from the second server terminal 400, and in step S805, approves the sharing request. Note that if the approval request is rejected from the second user terminal 500 of the user in step S803, the information sharing process ends. In this way, even if a sharing request is made from the first server terminal 100, the second server terminal 400 can choose not to approve the sharing and intentionally not to receive personal information such as information about children.

Next, in step S806, the first server terminal 100 shares information about the target child with the second server terminal 400. Here, information about the target child includes, for example, basic information, family information, reception information, information about investigation records, risk assessment information, image-related information, evaluation data, etc., but is not limited to these. In this embodiment, the user may request sharing of the information they wish to share, or
The first server terminal 100 can share information by exporting information about the target child in a predetermined file format and transmitting the exported information to the second server terminal 400. The second user terminal 500 can then share information by importing the exported information via the second server terminal 400. Other methods of information sharing include sending information about the viewing authority for all or part of the information stored in the first server terminal 100 to the first server terminal 100.
00 to the server terminal 400, and the user of the second user terminal 500 can access the first server terminal 100 via the second server terminal 400 and view the shared information.
The access rights of users may be limited to viewing information only, without granting editing rights.

Next, as a pre-processing for the chat linking process, when a user of the child consultation center wants to communicate with users of each organization of the local government using a chat tool, the user connects the first user terminal 200
The first server terminal 100 selects a target user and transmits a communication request to the first server terminal 100 via the server 100. Next, if the target user is a user on the second server terminal 400 side, in step S901, the first server terminal 100 transmits a communication request with the target user to the second server terminal 400, which provides applications and services to users of various local government institutions. Here, information included in the communication request includes, but is not limited to, information about the target user, information to be shared through communication (e.g., images, etc.), etc.

Next, the second server terminal 400 that has received the communication request performs step S90
In step S902, the second server terminal 400 references the user data stored in the storage unit to determine the target user, and generates a chat space accessible to both users based on one or more first user IDs of the received first user terminal 200 and one or more second user IDs of the identified second user terminal 500. Next, in step S904, the first server terminal 100 and the second server terminal 400 communicate with each other by sending and receiving messages, images, etc. in response to requests from the first user terminal 200 and the second user terminal 500, respectively. Note that in this example, the chat space is generated by the second server terminal 400, but this is not limiting.
A chat space may be generated in the first server terminal 100. In this way, the first server terminal 100 (or the second server terminal 400) can generate a chat room (chat space) to enable chat communication between the user of the first user terminal 200 and the user of the second user terminal 500, and can also transmit information about the chat room to both users. This allows users such as staff of child consultation centers to exchange information about specific children and have conversations with users such as staff of various local government institutions via the chat room. When the first server terminal 100 and the second server terminal 400 receive messages from each other, they can send real-time notifications, such as push notifications, to the first user terminal 200 and the second user terminal 500, respectively. This allows staff of the child consultation center and various local government institutions to cooperate in a timely manner in dealing with children. Note that a third server terminal 600 may be provided to generate the chat room,
The flowchart in FIG. 22 may be used for the chat linkage process alone.

As described above, according to this embodiment, users belonging to each institution can flexibly share, converse with, and collaborate on information about children handled by child consultation centers and information about children handled by various local government institutions, etc., to the extent necessary for business purposes, which information is managed separately via different servers.

In the examples shown in Figures 22 and 23, an example is shown in which the first user terminal 200 at the child consultation center is used as the starting point, and the first server terminal 100 makes an inquiry about the target child, shares information, and requests chat collaboration from the second server terminal 400, but similar processing can also be executed starting from the second user terminal 500 at each local government institution.

Furthermore, while information on child abuse between child consultation centers and various local government agencies has been described as an example, any information may be targeted, and is not limited to this. In particular, information exchanged between public agencies such as municipalities and the national government (particularly information related to social issues such as domestic violence, sexual violence, bullying, harassment, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, and elder abuse, in areas related to food, clothing, shelter, and physical safety, and areas related to peace of mind such as discrimination and verbal abuse) may be used, and the system may be configured to manage information corresponding to the target user. For example, it may be used when exchanging child information such as survey items related to children between juvenile classification homes and juvenile prisons. Other information may also be used (1
(1) Between probation offices, or between probation offices and local governments, investigative information on crimes and trials obtained by probationers; (2) between health centers or maternal and child health centers, or between health centers and maternal and child health centers, or between health centers, maternal and child health centers, and local governments, investigative information on children, family information, child-rearing stress in families, and childcare services used, collected at health centers or maternal and child health centers; (3) between domestic violence victim centers, or between domestic violence victim centers and local governments, investigative information on domestic violence facts regarding at least one of the perpetrator, victim, and bystander obtained at domestic violence victim centers; and (4) between welfare centers, or between welfare centers and local governments, investigative information on disabilities and economic situation information obtained by staff, etc., regarding disabilities and public assistance.

The details of the embodiments of the present invention will be listed and explained again below. An information processing method, a program, and an information processing system according to the embodiments of the present invention have the following configuration.
[Item 1]
An information processing method for supporting child consultation services, provided by a first server terminal connected via a network to a first user terminal associated with a user of a child consultation center, comprising:
The control unit of the first server terminal
transmitting a sharing request to a second server terminal connected via a network to a second user terminal associated with a user of the local government to share information about the child stored in the first server;
The method wherein the information about the child is transmitted to the second server terminal in response to receiving an acknowledgement of the sharing request from the second server terminal.
[Item 2]
The control unit of the first server terminal
Sending a request to the second server terminal for information about the desired child;
receiving information about the child as a query result from the second server terminal;
The method according to item 1.
[Item 3]
2. The method according to item 1, wherein the information about the child includes any of basic information, family information, reception information, information about investigation records, risk assessment information, and image-related information.
[Item 4]
2. The method of claim 1, wherein the sharing request includes a request to enable viewing of information about the child from a second user terminal.
[Item 5]
2. The method according to claim 1, wherein the user of the first user terminal sends a request to the second server terminal to communicate with the user of the second user terminal.
[Item 6]
a first user terminal connected via a network to a first user terminal associated with a user of the child consultation center;
A program that executes an information processing method for supporting child consultation services in a server terminal,
In the control unit of the first server terminal,
transmitting a sharing request for sharing information about the child stored in the first server to a second server terminal connected via a network to a second user terminal associated with a user of the local government;
The information about the child is transmitted to the second server terminal in response to receiving an approval for the sharing request from the second server terminal.
[Item 7]
An information processing system for supporting child consultation services, which is provided by a first server terminal connected via a network to a first user terminal associated with a user of a child consultation center,
The control unit of the first server terminal
transmitting a sharing request to a second server terminal connected via a network to a second user terminal associated with a user of the local government to share information about the child stored in the first server;
The information about the child is transmitted to the second server terminal in response to receiving an approval for the sharing request from the second server terminal.

Although the embodiments of the present disclosure have been described above, they can be implemented in various other forms, and various omissions, substitutions, and modifications can be made. These embodiments, modifications, and omissions, substitutions, and modifications are included in the technical scope of the claims and their equivalents.

1 Business support system, 100 First server terminal, 110 Communication unit, 120 Storage unit, 1
30 control unit, 200 first user terminal, 300 child consultation record system, 400 second
Server terminal 500 Second user terminal 600 Third server terminal NW Network

Claims (7)

An information processing method for supporting a task, provided by a first server that is connected via a network to a first user terminal associated with a first user involved in the task, and that can access a first storage unit that stores information related to the task, comprising:
The control unit of the first server
In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to a public institution different from the first user;
A method of sending information regarding the support to the second server, the information being stored in the first memory unit in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal. The control unit of the first server
Sending a request for information on desired assistance to the second server;
receiving information about the support from the second server as a query result;
The method of claim 1. The method of claim 1, wherein the sharing request includes a request to enable viewing of information regarding the support from the second user terminal. The method of claim 1, wherein the first user sends a request to the second server to communicate with the second user. a third server that relays data between the first server and the second server is further connected via a network;
The method of claim 1 , wherein the control unit of the first server transmits the information about the assistance to the second server via the third server. A program for executing an information processing method for supporting a business in a first server that is connected via a network to a first user terminal associated with a first user involved in the business support and that can access a first storage unit that stores information related to the support, the program comprising:
In the control unit of the first server,
In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to a public institution different from the first user;
A program that transmits information regarding the support stored in the first memory unit to the second server in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal. An information processing system for supporting a business, which is provided by a first server that is connected via a network to a first user terminal associated with a first user involved in the business support and that can access a first storage unit that stores information related to the support,
The control unit of the first server
In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to a public institution different from the first user;
An information processing system that transmits information regarding the support stored in the first memory unit to the second server in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal.