JP7810898B2 - Dispensing support system, dispensing support method, and dispensing support program - Google Patents

Description

The present invention relates to a dispensing support system, a dispensing support method, and a dispensing support program.

Systems that support dispensing operations carried out at dispensing facilities such as pharmacies are known (see, for example, Patent Document 1). For example, systems that manage and support dispensing by sending dispensing instructions to dispensing devices, mobile terminals, etc. based on prescription data, and collecting information from dispensing devices, mobile terminals, etc. that enables understanding of the progress of dispensing operations, are known.

Patent No. 6123526

Conventionally, when a pharmacy receives a single piece of prescription data, that pharmacy is responsible for all dispensing of that prescription data. Therefore, for example, if a pharmacy receives a large amount of prescription data, the dispensing workload at that pharmacy increases. Therefore, it is conceivable to outsource (contract) some or all of the dispensing workload at the pharmacy to a dispensing facility other than the pharmacy. However, when a dispensing facility is requested to dispense prescription data corresponding to the pharmacy, it becomes difficult for the pharmacy to determine whether the dispensing of that prescription data is being carried out appropriately.

The object of the present invention is to provide a dispensing support system, dispensing support method, and dispensing support program that can grasp the dispensing status of prescription data when a dispensing facility is requested to dispense prescription data corresponding to a pharmacy.

A dispensing support system according to one aspect of the present invention includes a first output processing unit and a second output processing unit. The first output processing unit outputs a dispensing request for all or part of a drug dispensed based on prescription data corresponding to a pharmacy capable of dispensing the drug to a dispensing facility capable of dispensing all or part of the drug dispensed based on the prescription data corresponding to the pharmacy. When the first output processing unit outputs the dispensing request to the dispensing facility, the second output processing unit outputs the progress of dispensing at the dispensing facility corresponding to the dispensing request to an operation terminal of the pharmacy.

A dispensing support method according to another aspect of the present invention is a dispensing support method that executes a first output step in which one or more processors output a dispensing request for part or all of a drug dispensed based on prescription data corresponding to a pharmacy capable of dispensing the drug to a dispensing facility capable of dispensing part or all of the drug based on the prescription data corresponding to the pharmacy, and a second output step in which, when the dispensing request has been output to the dispensing facility in the first output step, the processors output to the operation terminal of the pharmacy the progress status of the dispensing at the dispensing facility corresponding to the dispensing request.

A dispensing support program according to another aspect of the present invention is a dispensing support program that causes one or more processors to execute the following steps: a first output step of outputting a dispensing request for part or all of a drug dispensed based on prescription data corresponding to a pharmacy capable of dispensing drugs to a dispensing facility that can dispense part or all of the drug dispensed based on the prescription data corresponding to the pharmacy; and a second output step of outputting, when the dispensing request has been output to the dispensing facility by the first output step, the progress status of the dispensing at the dispensing facility corresponding to the dispensing request to an operation terminal of the pharmacy.

The present invention provides a dispensing support system, dispensing support method, and dispensing support program that can grasp the dispensing status of prescription data when a dispensing facility is requested to dispense prescription data corresponding to a pharmacy.

FIG. 1 is a schematic diagram showing a schematic configuration of a dispensing support system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a schematic configuration of a dispensing support system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 5 is a flowchart showing an example of the procedure of the dispensing support process executed in the dispensing support system according to the embodiment of the present invention. FIG. 6A is a flowchart showing an example of the procedure of the dispensing support process executed in the dispensing support system according to the embodiment of the present invention. FIG. 6B is a flowchart showing another example of the procedure of the dispensing support process executed in the dispensing support system according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 14 is a flowchart showing an example of the procedure of the dispensing support process executed in the dispensing support system according to another embodiment of the present invention. FIG. 15 is a flowchart showing an example of the procedure of the dispensing support process executed in the dispensing support system according to another embodiment of the present invention. FIG. 16 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 17 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 18 is a flowchart showing an example of the procedure of the dispensing support process executed in the dispensing support system according to the embodiment of the present invention. FIG. 19 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 20 is a diagram showing an example of a screen displayed in the dispensing support system according to the embodiment of the present invention. FIG. 21 is a schematic diagram showing a schematic configuration of a dispensing support system according to another embodiment of the present invention. FIG. 22 is a diagram showing an example of a screen displayed in the dispensing support system according to another embodiment of the present invention. FIG. 23 is a flowchart showing another example of the procedure of the dispensing support process executed in the dispensing support system according to the embodiment of the present invention.

The following describes an embodiment of the present invention with reference to the accompanying drawings to aid in understanding the present invention. Note that the following embodiment is an example of a specific embodiment of the present invention and is not intended to limit the technical scope of the present invention.

[Dispensing support system 10]
As shown in FIG. 1 , a dispensing support system 10 according to an embodiment of the present invention includes multiple pharmacies and a dispensing center capable of dispensing medications in response to dispensing requests from each pharmacy. Each pharmacy is a facility that dispenses medications based on patient prescription data. The dispensing center is a facility (corresponding to a dispensing facility in the present invention) that accepts dispensing requests from each pharmacy for some or all of the medications based on the prescription data and dispenses the medications based on the dispensing requests. While the dispensing support system 10 shown in FIG. 1 illustrates multiple pharmacies and one dispensing center that can accept dispensing requests from each of the multiple pharmacies, the dispensing support system 10 may also be configured with one pharmacy and one dispensing center. Furthermore, the dispensing support system 10 may also be configured with multiple dispensing centers and multiple pharmacies associated with each dispensing center. For example, if the dispensing support system 10 includes multiple dispensing centers, each pharmacy is assigned to a specific dispensing center. Furthermore, one or more of the multiple pharmacies included in the dispensing support system 10 may function as the dispensing center. For example, a first pharmacy may receive a dispensing request from a second pharmacy and dispense the medicine. That is, the dispensing facility of the present invention includes a facility (such as a pharmacy or a hospital) that dispenses medicines based on prescription data.

The dispensing support system 10 executes the drug dispensing process at either or both the pharmacy and the dispensing center. The outline of the drug dispensing process is explained below with reference to Figure 1.

When a patient visits any Pharmacy A, they are checked in at Pharmacy A. Pharmacy A receives the patient's health insurance card information (patient information), medical questionnaire, medication notebook, etc., and then obtains the patient's prescription information (prescription data). For example, Pharmacy A obtains the patient's prescription data from a higher-level system (not shown), such as an electronic medical record system or prescription input terminal. Pharmacy A may also obtain prescription data by having pharmacy staff receive a paper prescription from the patient and input (register) it into a terminal device.

The pharmacist at Pharmacy A decides whether to dispense the medication prescribed to the patient at Pharmacy A or at a dispensing center. For example, the pharmacist decides where to dispense the medication (Pharmacy A, dispensing center) based on factors such as the type of medication, such as whether the patient needs the medication immediately, and the patient's requests, such as whether they want to receive the medication immediately.

When the pharmacist decides to have all the medications included in the patient's prescription data dispensed at the dispensing center, Pharmacy A requests the dispensing center to dispense the prescription data. The dispensing center dispenses all the medications included in the prescription data based on the dispensing request from Pharmacy A. Once the dispensing center has completed dispensing and inspection, it delivers the dispensed medications (dispensed medications) to Pharmacy A. Upon receiving the dispensed medications, Pharmacy A inspects them and, if there are no problems, hands them over to the patient. Pharmacy A may deliver the medications when the patient returns to the pharmacy, or may deliver them to the patient's home or the facility where the patient is staying (hospital, elderly care facility, etc.). The dispensing center may also deliver the dispensed medications directly to the patient's home or facility.

On the other hand, if the pharmacist decides to dispense all of the medications included in the patient's prescription data at Pharmacy A, Pharmacy A will dispense all of the medications included in the prescription data using its dispensing equipment. Once Pharmacy A has completed dispensing and inspection, it will hand over the dispensed medications to the patient.

The dispensing support system 10 can also dispense some of the drugs included in the prescription data at a dispensing center and other drugs at a pharmacy. For example, if a pharmacist decides to dispense some of the drugs M1 included in a patient's prescription data at a dispensing center and other drugs M2 at Pharmacy A, Pharmacy A dispenses drug M2 using its dispensing equipment and requests the dispensing center to dispense drug M1. After Pharmacy A completes the dispensing and inspection of drug M2, it delivers the dispensed drug M2 to the patient. Furthermore, the dispensing center dispenses drug M1 included in the prescription data based on the dispensing request from Pharmacy A. After completing the dispensing and inspection of drug M1, the dispensing center delivers the dispensed drug M1 to Pharmacy A. Upon receiving the dispensed drug M1, Pharmacy A inspects it and, if there are no problems, delivers drug M1 to the patient. Furthermore, if a video capturing the dispensing process, inspection process, and packaging process for drug M1 at the dispensing center is stored in association with drug M1, a pharmacist or staff member at Pharmacy A may review the video to conduct an inspection (quality check). The patient may receive only drug M2 when visiting the pharmacy and then receive drug M1 at a later date, or may receive drugs M1 and M2 together after drug M1 is delivered to Pharmacy A.

In this way, the pharmacy allocates some or all of the dispensing based on the prescription data to either the pharmacy or the dispensing center, and the dispensing center dispenses the medicine upon receiving a dispensing request from the pharmacy.

As shown in FIG. 2, the dispensing support system 10 according to this embodiment includes a pharmacy-side dispensing support device 1 that supports dispensing allocation operations at pharmacies, and a center-side dispensing support device 5 that supports dispensing operations at dispensing centers.

The pharmacy dispensing support device 1, which is associated with each pharmacy, and the center dispensing support device 5, which is associated with the dispensing center, are communicatively connected via network N0. Network N0 may be a LAN, WAN, the Internet, an intranet, or the like. In this embodiment, the pharmacy dispensing support device 1 is located within the pharmacy, and the center dispensing support device 5 is located within the dispensing center. In another embodiment, the pharmacy dispensing support device 1 may be located outside the pharmacy, and the center dispensing support device 5 may be located outside the dispensing center. In yet another embodiment, the pharmacy dispensing support device 1 and the center dispensing support device 5 may be configured as a single device (server).

[Pharmacy-side dispensing support device 1]
2 illustrates one pharmacy A. Pharmacy A is equipped with a pharmacy dispensing support device 1, an in-pharmacy terminal 1A, and multiple dispensing machines 1B. The pharmacy dispensing support device 1, the in-pharmacy terminal 1A, and the dispensing machines 1B are communicatively connected via a network N1. The network N1 may be a LAN, a WAN, the Internet, an intranet, or the like.

Dispensing device 1B is a device that dispenses medicines based on prescription data (e.g., packaging data) input from pharmacy-side dispensing support device 1. Dispensing device 1B is, for example, a medicine packaging device that can package medicines into medicine pouches for each administration period based on the prescription data. The medicine packaging device is a tablet packaging machine that packages tablets or a powder packaging machine that packages powdered medicine. Specifically, the tablet packaging machine has multiple medicine cassettes containing multiple types of tablets, and performs a packaging operation of dispensing tablets from the medicine cassettes according to prescription data and packaging them in the medicine pouches for each administration period. Furthermore, the powder packaging machine performs a packaging operation of packaging input powdered medicine into the medicine pouches for each administration period according to the prescription data.

Pharmacy terminal 1A is an information processing device such as a personal computer, tablet terminal, or smartphone. Pharmacists at Pharmacy A use pharmacy terminal 1A to check prescription data and allocate medications based on the prescription data. When pharmacy dispensing support device 1 is located within Pharmacy A, pharmacy terminal 1A may have the functions of pharmacy dispensing support device 1. Pharmacy dispensing support device 1 and pharmacy terminal 1A are examples of operation terminals of the present invention.

[Pharmacy-side dispensing support device 1]
The pharmacy dispensing support device 1 is an information processing device (e.g., a personal computer) including a control unit 11, a storage unit 12, a communication interface 13, a display unit 14, an operation unit 15, and a drive device 16. The pharmacy dispensing support device 1 alone may constitute the dispensing support system according to the present invention. Furthermore, a host system (not shown), such as an electronic medical record system or a prescription input terminal, which inputs prescription data to the pharmacy dispensing support device 1 may be connected to the pharmacy dispensing support device 1 via a network N1. The pharmacy dispensing support device 1 may be configured to allow prescription data to be input using the operation unit 15 or the pharmacy terminal 1A.

The communication interface 13 is a communication interface for connecting the pharmacy dispensing support device 1 to the network N1, for example, by wire or wirelessly, and performs data communication with the dispensing equipment 1B, pharmacy terminal 1A, etc. connected via the network N1. The communication interface 13 is also a communication interface for connecting the pharmacy dispensing support device 1 to the network N0, for example, by wire or wirelessly, and performs data communication with the center dispensing support device 5, etc. connected via the network N0.

The control unit 11 includes a CPU, ROM, RAM, etc. The CPU is a processor that controls the pharmacy dispensing support device 1 by executing various control programs. The ROM is non-volatile memory in which programs such as BIOS executed by the CPU are pre-stored. The RAM is volatile or non-volatile memory used by the CPU to deploy various control programs and temporarily store data.

The storage unit 12 is a non-volatile storage device such as a hard disk or SSD that stores various application programs and various data executed by the control unit 11. Specifically, the storage unit 12 stores a dispensing support program that causes the control unit 11 to execute the dispensing support process (see Figures 5 and 6, etc.) described below.

The drive device 16 is capable of reading the dispensing support program from a computer-readable recording medium 17 on which the dispensing support program is recorded. The recording medium 17 may be a CD, DVD, BD, USB memory, or the like. In the pharmacy-side dispensing support device 1, the control unit 11 installs the dispensing support program read from the recording medium 17 by the drive device 16 into the memory unit 12.

Specifically, the control unit 11 includes various processing units, such as an acquisition processing unit 111, a reception processing unit 112, a distribution processing unit 113, a proposal processing unit 114, a dispensing display processing unit 115, a request processing unit 116, a progress display processing unit 117, a correction processing unit 118, and a judgment processing unit 119. The control unit 11 functions as the acquisition processing unit 111, the reception processing unit 112, the distribution processing unit 113, a proposal processing unit 114, a dispensing display processing unit 115, a request processing unit 116, a progress display processing unit 117, a correction processing unit 118, and a judgment processing unit 119 by executing various processes in accordance with the dispensing support program.

The acquisition processing unit 111 acquires the patient's prescription data. For example, when a patient visits Pharmacy A, pharmacy staff accepts the patient's health insurance card information (patient information), medical questionnaire, medication notebook, etc. When the pharmacy staff enters the patient information into the pharmacy terminal 1A, the pharmacy terminal 1A acquires the patient's prescription data from the host system. The acquisition processing unit 111 acquires the patient's prescription data from the pharmacy terminal 1A. Note that the acquisition processing unit 111 may also acquire the prescription data from the host system based on the patient information.

In another embodiment, when a pharmacy staff member receives a paper prescription from a patient, the pharmacy staff member operates the pharmacy terminal 1A to input (register) the contents of the prescription (prescription information). In this case, the acquisition processing unit 111 acquires prescription data corresponding to the prescription information from the pharmacy terminal 1A. Alternatively, the pharmacy staff member may operate the operation unit 15 to input the contents of the prescription into the pharmacy dispensing support device 1.

In another embodiment, if a patient photographs a paper prescription with a camera using their own operation terminal or the like and sends the photographed prescription image to Pharmacy A (pharmacy terminal 1A), pharmacy staff enters the prescription contents based on the prescription image acquired from the operation terminal. In this case, the acquisition processing unit 111 acquires prescription data corresponding to the prescription information from the pharmacy terminal 1A.

When the acquisition processing unit 111 acquires the prescription data, it displays the prescription details on the display unit 14 or the in-pharmacy terminal 1A. Figure 3 shows an example of a prescription screen (prescription details screen) including the prescription details. When the pharmacist presses the "Confirm details" button on the prescription screen shown in Figure 3, the control unit 11 displays a prescription screen (prescription details screen) including detailed information about the prescription details, as shown in Figure 4.

The pharmacist at Pharmacy A reviews the patient's medication record, patient information (allergies, drug side effects, etc.), and medical questionnaire, and asks the patient about symptoms, etc., and registers the information he or she has confirmed. The registered information is stored as the patient's medication history information. The pharmacist also checks the prescription data (prescription contents) acquired by the acquisition processing unit 111. The pharmacist can check the prescription data on the pharmacy terminal 1A. For example, the pharmacist checks whether the drug being prescribed is safe for the patient to take. Specifically, the pharmacist checks the prescription history, allergy history, side effect history, drug interactions, drug dosage, etc. The prescription check may be performed automatically on the pharmacy terminal 1A. Once the prescription check is complete, the prescription contents are provisionally confirmed.

The reception processing unit 112 accepts operations from a pharmacist to allocate the dispensing of prescription data. For example, the pharmacist checks the prescription contents of the prescription data and determines whether it is possible to request the dispensing center to dispense the prescription data. For example, if the prescribed medication is one that the patient needs immediately (e.g., a medication that should be taken immediately), the pharmacist determines that it is not possible to request the dispensing center to dispense the prescription data. Also, for example, if the patient has a chronic illness and the medication being prescribed is a medication for the chronic illness, and the medication is the same as a medication prescribed in the past and there is medication remaining from the previous prescription, the pharmacist determines that it is possible to request the dispensing center to dispense the current prescription data.

The pharmacist, based on their own judgment, inputs into the pharmacy terminal 1A whether or not it is possible to request the dispensing center to dispense the prescription data.

The pharmacist may also confirm the patient's requests and determine whether it is possible to request the dispensing center to dispense the prescription data. For example, if a patient visiting Pharmacy A wishes to receive the prescribed medication on the spot, the pharmacist will determine that it is not possible to request the dispensing center to dispense the prescription data. For example, if a patient visiting Pharmacy A agrees that it is okay to receive the prescribed medication at a later date (or several hours later on the same day), the pharmacist will determine that it is possible to request the dispensing center to dispense the prescription data.

Based on the patient's request, the pharmacist inputs into the pharmacy terminal 1A whether or not it is possible to request the dispensing center to dispense the prescription data.

The reception processing unit 112 accepts the input operation by the pharmacist. For example, when the pharmacist presses the "Register as a candidate for outsourcing to a dispensing center" or "Perform in-pharmacy dispensing" button on the display screen shown in FIG. 3 or FIG. 4, the reception processing unit 112 accepts the operation. If the pharmacist determines that it is possible to request the dispensing center to dispense the prescription data, the pharmacist presses "Register as a candidate for outsourcing to a dispensing center," and if they determine that it is not possible to request the dispensing center to dispense the prescription data, the pharmacist presses "Perform in-pharmacy dispensing."

Here, if the prescription data includes multiple drugs, the pharmacist can determine whether or not it is possible to request dispensing from the dispensing center for each drug, and input that determination. For example, if, of the four drugs M1 to M4 included in the prescription data, drugs M2 and M4 are drugs that the patient needs immediately, and drugs M1 and M3 are drugs that the patient does not need immediately, the pharmacist will determine that it is possible to request dispensing from the dispensing center for drugs M1 and M3, but that it is not possible to request dispensing from the dispensing center for drugs M2 and M4.

The allocation processing unit 113 executes allocation processing to allocate some or all of the dispensing based on the prescription data to either Pharmacy A or the dispensing center. Specifically, the allocation processing unit 113 executes the allocation processing based on the input operation (user operation) by the pharmacist. For example, if the pharmacist determines that it is possible to request the dispensing center to dispense the prescription data, the allocation processing unit 113 allocates the dispensing of the prescription data to the dispensing center. On the other hand, if the pharmacist determines that it is not possible to request the dispensing center to dispense the prescription data, the allocation processing unit 113 allocates the dispensing of the prescription data to Pharmacy A.

Furthermore, if the pharmacist determines that it is possible to request the dispensing center to dispense drugs M1 and M3 from the prescription data, but determines that it is not possible to request the dispensing center to dispense drugs M2 and M4 from the prescription data, the allocation processing unit 113 allocates the dispensing of part of the prescription data (drugs M1 and M3) to the dispensing center and allocates the dispensing of part of the prescription data (drugs M2 and M4) to Pharmacy A. Furthermore, the allocation processing unit 113 may allocate the dispensing of part of the prescription data to the dispensing center and the dispensing of the remaining drugs in the prescription data to Pharmacy A, based on the discretionary judgment (instruction) of the user (pharmacist, etc.).

The allocation processing unit 113 may also perform the allocation process based on the inventory status of drugs stored at the dispensing center. Specifically, the allocation processing unit 113 references the current inventory status at the dispensing center, and allocates the dispensing of the prescription data to the dispensing center if the inventory amount of the drug included in the prescription data is equal to or greater than the total prescribed amount. Here, the inventory quantity in the inventory status is not limited to the actual number of drugs currently stored at the dispensing center, but may also include the planned number of drugs to be received at the dispensing center. In other words, the allocation processing unit 113 allocates the dispensing of the drug included in the prescription data to the dispensing center if the drug can be secured at the dispensing center based on the inventory status of the drug stored at the dispensing center.

In addition, when a dispensing request is made to a dispensing center, the allocation processing unit 113 may perform the allocation processing based on the scheduled delivery date (scheduled delivery date to the pharmacy or patient's home) (delivery date) of the dispensed drug. For example, if the scheduled delivery date of the drug requested for dispensing of the prescription data is before the patient's start date of taking the drug, the allocation processing unit 113 allocates the dispensing of the prescription data to a dispensing center. On the other hand, if the scheduled delivery date of the drug requested for dispensing of the prescription data is after the patient's start date of taking the drug, the allocation processing unit 113 allocates the dispensing of the prescription data to Pharmacy A.

In this way, the distribution processing unit 113 may perform the distribution process based on the pharmacist's judgment (the input operation) and information related to dispensing operations at the dispensing center (inventory status, delivery information, etc.). The distribution processing unit 113 is an example of a distribution processing unit of the present invention. The control unit 11 outputs the distribution result by the distribution processing unit 113.

Here, if the allocation processing unit 113 allocates some or all of the prescription data to Pharmacy A, the medication is dispensed at Pharmacy A. For example, the control unit 11 generates packaging data based on the prescription data and inputs the packaging data into dispensing device 1B (e.g., a medicine packaging device), thereby starting automatic dispensing by dispensing device 1B. This results in a medicine packet containing the medication to be taken by the patient. Once the dispensing work by dispensing device 1B is completed, a pharmacist in charge of inspection then inspects the medication dispensed by dispensing device 1B. Note that the inspection may use an image inspection system that captures an image of the medication dispensed by dispensing device 1B and automatically inspects it based on the captured image. Once the medication inspection is complete, the pharmacist provides medication instructions to the patient and hands over the medication to the patient.

The proposal processing unit 114 proposes allocating the dispensing of prescription data to a dispensing center. Specifically, the proposal processing unit 114 proposes allocating the dispensing of prescription data to a dispensing center based on the drug inventory status at the dispensing center. The proposal processing unit 114 also displays the proposal information to the pharmacist on the display unit 14 or the in-pharmacy terminal 1A.

For example, if the drug being requested to be dispensed at the dispensing center is not adopted by the dispensing center or cannot be secured at the dispensing center, and a generic version of that drug is adopted by the dispensing center and can be secured at the dispensing center, the proposal processing unit 114 proposes substituting the generic drug for the drug and allocating the dispensing of the drug to the dispensing center. For example, if the drug in the prescription data is adopted by Pharmacy A but not by the dispensing center, the proposal processing unit 114 proposes a generic drug that can be dispensed at the dispensing center. Note that if Pharmacy A does not have the drug in the prescription data in stock, the proposal processing unit 114 may propose a generic drug that can be dispensed at the dispensing center, or may propose the generic drug regardless of whether Pharmacy A has stock of the drug.

The drug in the prescription data may be a generic drug. In this case, for example, if the dispensing center is unable to secure generic drug X1 included in the prescription data, but is able to secure generic drug X2 from another company that has the same active ingredient and efficacy as generic drug X1, the proposal processing unit 114 may propose allocating the dispensing of the drug to the dispensing center (requesting dispensing of generic drug X2). In other words, the first drug of the present invention may be either a brand-name drug or a generic drug.

Furthermore, for example, if Pharmacy A can secure divided tablets of less than one tablet (half a tablet, 1/4 tablet, etc.) for the drug in the prescription data, while the dispensing center can secure whole tablets (one tablet), the proposal processing unit 114 will propose allocating the dispensing of the drug to the dispensing center. For example, if Pharmacy A requires dividing work, such as cutting half tablets, for the drug in the prescription data, but the dispensing center can secure whole tablets that do not require dividing work, the proposal processing unit 114 will propose whole tablets that can be dispensed at the dispensing center.

Furthermore, for example, the proposal processing unit 114 may propose how to distribute the drug depending on the type of drug included in the prescription data. For example, if the prescription data includes a 5 mg prescription for one type of drug M1, and pharmacy A can dispense a 10 mg integer tablet by dividing it into 5 mg tablets, and the dispensing center can dispense 5 mg integer tablets, the proposal processing unit 114 will propose integer tablets for drug M1 that can be dispensed at the dispensing center. Furthermore, in the above example, the proposal processing unit 114 may suggest (or accept a selection operation) that, for a prescription for 5 mg drug M1, the user can choose whether to dispense a 10 mg integer tablet by dividing it into 5 mg tablets at pharmacy A or to dispense a 5 mg integer tablet at the dispensing center.

Furthermore, for example, if prescription data includes multiple types of drugs (drugs M1 to M4), and an integral number of tablets of drugs M1 and M2 can be secured at Pharmacy A, while drugs M3 and M4 cannot be secured at Pharmacy A but can be secured at a dispensing center, the proposal processing unit 114 may suggest (or accept a selection operation) that the patient can select whether or not to dispense each drug separately, or may suggest that all drugs be distributed together to the dispensing center.

For example, if the prescription data includes a prescription for 5 mg of drug M1, and Pharmacy A only uses 10 mg tablets of drug M1 (master registration), the order for drug M1 on the receipt computer will be "Drug M1 10 mg 0.5 tablets." Therefore, for example, when requesting (outsourcing) the dispensing of drug M1 to a dispensing center, the information "Drug M1 10 mg 0.5 tablets" is registered at pharmacy terminal 1A, and a dispensing request is output to the dispensing center. Here, if Pharmacy A is aware of the inventory status of the dispensing center and, for example, possesses both "Drug M1 10 mg" and "Drug M1 5 mg," and the dispensing center is capable of dispensing "Drug M1 10 mg" divided into half tablets (5 mg) and "Drug M1 10 mg" as whole-dose tablets, the dispensing center (center-side dispensing support device 5) may notify Pharmacy A (pharmacy-side dispensing support device 1) that it is capable of dispensing both "5 mg whole-dose tablets" and "divided tablets (half tablets) obtained by dividing 10 mg into 5 mg." Based on this notification, the proposal processing unit 114 may suggest that either "5 mg whole-dose tablets" or "divided tablets (half tablets) obtained by dividing 10 mg into 5 mg" are available. Depending on the patient's request, etc., a pharmacist at Pharmacy A may request (entrust) the dispensing center to select either "5 mg whole-dose tablets" or "10 mg half tablets" for dispensing Drug M1.

For example, if the prescription data includes a prescription for 5 mg of drug M1, and other drugs M2 and M3 with the same active ingredients and efficacy as drug M1 are available in the dispensing center's inventory, the proposal processing unit 114 may suggest a choice between "drug M1 5 mg," "drug M2 5 mg," and "drug M3 5 mg" as drugs to be requested (contracted) to the dispensing center. The pharmacist at Pharmacy A determines which of drugs M1, M2, or M3 to request dispensing from the dispensing center.

In this way, the proposal processing unit 114 proposes alternative drugs that can be dispensed at the dispensing center for the drugs in the prescription data.

If the pharmacist accepts (confirms) the proposal made by the proposal processing unit 114, the allocation processing unit 113 allocates the dispensing of the drug to a dispensing center.

Furthermore, if the dispensing center cannot secure the alternative drug, or if the pharmacist does not accept the proposal made by the proposal processing unit 114, the allocation processing unit 113 allocates the dispensing of the drug to Pharmacy A. The proposal processing unit 114 is an example of a proposal processing unit of the present invention.

The dispensing display processing unit 115 outputs dispensing information for one or more drugs included in the prescription data to the display unit 14 or the pharmacy terminal 1A. Specifically, the dispensing display processing unit 115 displays a screen containing information related to dispensing. For example, the dispensing display processing unit 115 displays on the display unit 14 or the pharmacy terminal 1A a screen for confirming the prescription data and drugs to be requested for dispensing from the dispensing center, a screen showing the dispensing results (images of the dispensing results), a screen for confirming various forms, a screen showing images of packets, a dispensing calendar, a dispensing tray, and the like. The pharmacist confirms, for example, the details of the dispensing request to the dispensing center and executes the dispensing request. The information displayed by the dispensing display processing unit 115 is an example of the allocation result.

The request processing unit 116 requests dispensing from the dispensing center. For example, when a pharmacist performs an operation to execute a dispensing request, the request processing unit 116 outputs a dispensing request to the dispensing center (center-side dispensing support device 5). The dispensing request includes patient information, information related to the prescription data and drugs for which dispensing is requested, and information related to the scheduled delivery date (desired delivery date). The request processing unit 116 may output the dispensing request to the dispensing center individually for each patient, or may output the dispensing requests of multiple patients compiled at a predetermined timing together to the dispensing center. The dispensing request is an example of the allocation result. The request processing unit 116 is an example of a first output processing unit of the present invention. When the dispensing center receives the dispensing request from pharmacy A, it carries out dispensing.

When the request processing unit 116 outputs the dispensing request to the dispensing center, the progress display processing unit 117 outputs the progress status of dispensing at the dispensing center to the display unit 14 or the in-pharmacy terminal 1A. Specifically, the progress display processing unit 117 displays the progress status of at least one of the dispensing of the medicine corresponding to the dispensing request and the delivery of the dispensed medicine dispensed at the dispensing center on the display unit 14 or the in-pharmacy terminal 1A. The pharmacist or staff at Pharmacy A can check the progress status of the dispensing as needed to confirm whether the dispensing process is being carried out as planned. The pharmacist or staff at Pharmacy A can also check the delivery status of the dispensed medicine as needed to confirm whether the delivery is being carried out as planned. The progress display processing unit 117 is an example of a second output processing unit of the present invention.

Here, for example, if there is an error in the dispensing request content, a change (prescription correction), or the dispensing request is no longer necessary after the dispensing request has been output to the dispensing center, the pharmacist can modify or cancel the dispensing request. In this case, the modification processing unit 118 outputs an instruction to modify the dispensing request or an instruction to cancel the dispensing request to the dispensing center (center-side dispensing support device 5). For example, when the modification processing unit 118 receives an instruction to modify the request content included in the dispensing request, it outputs an instruction to modify the dispensing request to the dispensing center. When the center-side dispensing support device 5 receives the modification instruction from the pharmacy-side dispensing support device 1, it executes processing in accordance with the modification instruction. The modification processing unit 118 is an example of a third output processing unit of the present invention.

The modification operations include at least one of the following: an operation to modify the prescription details of the prescription data, an operation to modify the delivery address of the dispensed medicine dispensed at the dispensing center, and an operation to modify the scheduled delivery date of the dispensed medicine. Furthermore, operations to modify the prescription details include an operation to change the dosage form, an operation to change the content specifications, an operation to change to a single-dose package, an operation to change to a generic drug, etc.

The evaluation processing unit 119 determines whether there is an abnormality (problem) in the dispensing performed at the dispensing center. For example, when the dispensing center dispenses the medication according to the dispensing request and delivers the dispensed medication to Pharmacy A, staff or pharmacists at Pharmacy A receive the medication, inspect it, and check the medication. For example, the pharmacist checks whether the medication was dispensed according to the request from the dispensing center. Specifically, the pharmacist inspects the medication (quantity, type, etc.) and checks the dispensing results and evidence information at the dispensing center. Pharmacy A can also refer to the final inspection certificate issued by the dispensing center. For example, the pharmacy-side dispensing support device 1 can obtain the final inspection certificate from the center-side dispensing support device 5 based on the prescription data and display it on the display unit 14 or the pharmacy terminal 1A. The pharmacist inputs whether there is a problem with the dispensed medication on the center terminal 5A. The determination processing unit 119 determines whether there is an abnormality in the dispensing performed at the dispensing center based on the input operations of the inspection results by staff and pharmacists. Note that because the drugs delivered to Pharmacy A have undergone a final inspection at the dispensing center, a non-pharmacist (staff) at Pharmacy A may check (inspect) the drugs. Pharmacy A may also omit the confirmation (approval) of evidence information and dispensing information for all drugs. For example, staff or pharmacists at Pharmacy A may confirm receipt and inspect dispensed drugs, and omit checking evidence information, dispensing information, etc. for the drugs. The determination processing unit 119 is an example of a determination processing unit of the present invention.

If there is an abnormality in the dispensing at the dispensing center, the request processing unit 116 outputs a re-dispensing request to the dispensing center to have the drug re-dispensed based on the prescription data. Specifically, the request processing unit 116 requests the dispensing center to re-dispensed based on the pharmacist's operation. Note that the request processing unit 116 may also output a re-dispensing request to the dispensing center if there is an abnormality in the dispensing at the dispensing center and the scheduled delivery date of the dispensed drug after re-dispensing falls within a specified deadline. The specified deadline is, for example, the patient's start date for taking the drug, the date the patient desires to receive the drug, etc. Furthermore, if there is an abnormality in the dispensing at the dispensing center and the scheduled delivery date of the dispensed drug after re-dispensing does not fall within the specified deadline, the control unit 11 causes Pharmacy A to dispense the drug for which the dispensing center has been requested to dispense.

If there are no abnormalities in the dispensing at the dispensing center, the pharmacist hands over the medication to the patient. The pharmacist also provides medication instructions when handing over the medication. The pharmacist may also provide medication instructions on the day the patient receives the prescription. The medication instructions may also be provided online. For example, the patient may connect their own operating terminal to the pharmacy terminal 1A via a network and receive medication instructions from a pharmacist operating the pharmacy terminal 1A.

In the above-described configuration, the request processing unit 116, dispensing display processing unit 115, and progress display processing unit 117 included in the control unit 11 may be configured as a single output processing unit, or may be distributed and located in different devices (such as the pharmacy dispensing support device 1 and the pharmacy terminal 1A). Furthermore, the request processing unit 116, progress display processing unit 117, and correction processing unit 118 included in the control unit 11 may be configured as a single output processing unit, or may be distributed and located in different devices (such as the pharmacy dispensing support device 1 and the pharmacy terminal 1A).

[Center-side dispensing support device 5]
The center-side dispensing support device 5 is an information processing device (for example, a personal computer) including a control unit 51, a storage unit 52, a communication interface 53, a display unit 54, an operation unit 55, a drive device 56, and the like.

The communication interface 53 is a communication interface for connecting the center-side dispensing support device 5 to the network N5, for example, via a wired or wireless connection, and performs data communication with the dispensing equipment 5B, the in-center terminal 5A, and other devices connected via the network N5. The communication interface 53 is also a communication interface for connecting the center-side dispensing support device 5 to the network N0, for example, via a wired or wireless connection, and performs data communication with the pharmacy-side dispensing support device 1 and other devices connected via the network N0.

The control unit 51 includes a CPU, ROM, RAM, etc. The CPU is a processor that controls the center-side dispensing support device 5 by executing processes in accordance with various control programs. The ROM is non-volatile memory in which programs such as BIOS executed by the CPU are pre-stored. The RAM is volatile or non-volatile memory used by the CPU to deploy various control programs and temporarily store data.

The storage unit 52 is a non-volatile storage device such as a hard disk or SSD that stores various application programs and various data executed by the control unit 51. Specifically, the storage unit 52 stores a control program that causes the control unit 51 to execute predetermined processes.

The drive device 56 is capable of reading the control program from a computer-readable recording medium 57 on which the control program is recorded. The recording medium 57 may be a CD, DVD, BD, or USB memory. In the center-side dispensing support device 5, the control program read by the drive device 56 from the recording medium 57 is installed in the memory unit 52 by the control unit 51. The control unit 51 executes various processes in accordance with the control program.

For example, when the control unit 51 receives a dispensing request for prescription data from the pharmacy dispensing support device 1, it carries out dispensing in accordance with the dispensing request.

For example, the control unit 51 generates packaging data based on prescription data corresponding to the dispensing request obtained from Pharmacy A and inputs the packaging data into dispensing device 5B (e.g., a medicine packaging device), thereby starting automatic dispensing by dispensing device 5B. This results in a medicine packet containing the medicine to be taken by the patient. Once the dispensing operation by dispensing device 5B is completed, the pharmacist in charge of inspection then inspects the medicine dispensed by dispensing device 5B. Note that this inspection may utilize an image inspection system that captures images of the medicine dispensed by dispensing device 5B and automatically inspects the medicine based on the captured images. The pharmacist also registers evidence information related to the dispensing and inspection. The evidence information is registered in association with the prescription data. Furthermore, once the final inspection is performed, the control unit 51 issues a certificate (final inspection certificate) to verify that the final inspection has been performed, and stores the final inspection certificate in the memory unit 52 in association with the corresponding prescription data. Once the medicine inspection is complete, the delivery person places the medicine packet in a medicine bag corresponding to Pharmacy A. The delivery person then completes the procedures to deliver the medicine bag to Pharmacy A or the patient's home. The delivery person also completes the delivery procedures so that the medicine arrives on the scheduled delivery date included in the dispensing request.

The dispensing center can accept dispensing requests from multiple pharmacies, and dispenses medication within the dispensing center each time a dispensing request is received. In this way, when the dispensing center is responsible for some of the dispensing operations at multiple pharmacies, the dispensing center is required to perform dispensing operations efficiently. For this reason, for example, the dispensing center may include a space for receiving and registering dispensing requests, a space for receiving medicines, a storage space for storing received medicines, a dispensing space for dispensing medication using dispensing equipment 5B, a transport space for transporting dispensed medicines, an inspection space for inspecting dispensed medicines, and a delivery space for delivering inspected medicines, and the operations in each space are carried out in coordination with each other.

In addition to the dispensing process, the center-side dispensing support device 5 also supports a series of operations at the dispensing center by assisting with the drug receiving process, the storage process of storing received drugs on storage shelves (storage shelves), the transport process of transporting dispensed drugs within the dispensing center, and the delivery process of delivering dispensed drugs.

The dispensing support system 10 is also configured so that the dispensing center can accept dispensing requests from multiple pharmacies. For example, if each pharmacy uses an input format for inputting the dispensing destination (pharmacy, dispensing center) for each drug in the prescription data, the dispensing center (center-side dispensing support device 5) may be configured to be able to link with the input format for each pharmacy. For example, the center-side dispensing support device 5 can acquire data (dispensing requests) entered in an input format that differs for each pharmacy. The input format may also be set in advance at the dispensing center. In this case, each pharmacy (pharmacy-side dispensing support device 1) may be configured to be able to link with the input format of the dispensing center. For example, each pharmacy-side dispensing support device 1 can input dispensing requests in a common input format, and the center-side dispensing support device 5 can acquire dispensing requests entered in the common input format from each pharmacy-side dispensing support device 1.

[Prescription flow in the prescription support system 10]
An example of the flow of dispensing executed in the dispensing support system 10 will be described with reference to Figure 5. Here, an overview of the overall flow of dispensing at Pharmacy A and the dispensing center will be described.

<Step S101>
First, in step S101, the control unit 11 of the pharmacy dispensing support device 1 acquires the patient's prescription data. For example, when a patient visits pharmacy A and the pharmacy staff accepts the patient's health insurance card information (patient information), medical questionnaire, medication notebook, etc. from the patient and inputs the patient information into the pharmacy terminal 1A, the pharmacy terminal 1A acquires the patient's prescription data from the higher-level system. As a result, the control unit 11 acquires the patient's prescription data from the pharmacy terminal 1A.

<Step S102>
In step S102, the control unit 11 allocates the medication based on the prescription data to one or both of a pharmacy and a dispensing center. The control unit 11 determines the allocation destination of the medication based on the pharmacist's judgment or the prescription data. If the control unit 11 allocates part or all of the medication to the dispensing center, the control unit 11 shifts the process to step S103. If the control unit 11 allocates part or all of the medication to Pharmacy A, the control unit 11 shifts the process to step S121.

<Step S103>
In step S103, the control unit 11 outputs a dispensing request based on the prescription data to the dispensing center. For example, when the control unit 11 allocates the dispensing of all drugs included in the prescription data to a dispensing center, the control unit 11 outputs a dispensing request for the entire prescription data to the dispensing center. Also, for example, when the control unit 11 allocates the dispensing of some drugs included in the prescription data to a dispensing center, the control unit 11 outputs a dispensing request for those some drugs to the dispensing center.

<Step S104>
In step S104, when the control unit 51 of the center-side dispensing support device 5 acquires the dispensing request from pharmacy A, it executes a drug dispensing process based on the dispensing request. For example, the control unit 51 generates packaging data based on the prescription data corresponding to the dispensing request and inputs the packaging data to the dispensing machine 5B. At the dispensing center, the drug is dispensed and the dispensed drug is inspected.

<Step S105>
In step S105, the dispensing center carries out procedures for delivering the dispensed medicine. For example, after completing the inspection of the dispensed medicine, the delivery person at the dispensing center carries out procedures for delivering the medicine (medicine bag) to Pharmacy A.

<Step S106>
In step S106, a pharmacist at Pharmacy A receives the medicine delivered from the dispensing center and inspects it.

<Step S107>
In step S107, at Pharmacy A, the pharmacist provides medication instructions to the patient and hands over the medicine.

In step S102, the control unit 11 allocates part or all of the medication to Pharmacy A, and then in step S121, executes the medication dispensing process within Pharmacy A. For example, the control unit 11 generates packaging data based on the prescription data and inputs the packaging data into dispensing device 1B. Pharmacy A dispenses medication and inspects the dispensed medication (S122). Then, at Pharmacy A, a pharmacist provides medication instructions to the patient and hands over the medication (S107).

When the control unit 11 allocates part of the medication to the dispensing center and allocates the other part to the dispensing center, it executes steps S103 to S107 and steps S121 to S122 in parallel. In this way, when Pharmacy A allocates part or all of the medication based on prescription data to the dispensing center, the dispensing center dispenses the medication based on the dispensing request from Pharmacy A and delivers it to the patient.

[Dispensing support process (dispensing allocation process) in pharmacy dispensing support device 1]
An example of the procedure of the dispensing support process executed by the pharmacy dispensing support device 1 will be described with reference to Figure 6. The dispensing support process is executed by the control unit 11 of the pharmacy dispensing support device 1 corresponding to a pharmacy (Pharmacy A in this example). The present invention may also be understood as an invention of a dispensing support method that executes part or all of the processing procedures of the dispensing support process, or as an invention of a dispensing support program that causes a computer such as the pharmacy dispensing support device 1 to execute the dispensing support method.

<Step S1>
First, in step S1, the control unit 11 acquires prescription data for a patient. For example, when a patient visits pharmacy A and a pharmacy staff member receives information such as health insurance card information (patient information), a medical questionnaire, and a prescription notebook from the patient and inputs the patient information into the pharmacy terminal 1A, the pharmacy terminal 1A acquires the patient's prescription data from the higher-level system. As a result, the control unit 11 acquires the patient's prescription data from the pharmacy terminal 1A.

<Step S2>
In step S2, the control unit 11 displays the prescription contents corresponding to the acquired prescription data on the display unit 14 or the in-pharmacy terminal 1A (see FIG. 3). For example, on the prescription screen shown in FIG. 3, a pharmacist at Pharmacy A checks the current prescription contents and the previous prescription contents for the patient. When the pharmacist presses the "Confirm Details" button to check the details of the prescription contents, the control unit 11 displays the prescription screen including detailed information of the prescription contents (see FIG. 4). In another embodiment, when multiple prescriptions have been issued for the same patient, the control unit 11 may execute a process (integration process) to integrate the information of the multiple prescriptions into a single prescription content. An example of the integration process (see FIG. 23) will be described later.

<Step S3>
In step S3, the control unit 11 determines whether to request the dispensing center to dispense medicine based on the prescription data. Specifically, the control unit 11 executes a determination process based on the pharmacist's operation. Here, the control unit 11 determines whether to request the dispensing center to dispense medicine on a prescription data basis.

For example, if the pharmacist determines that the prescribed drug is one that the patient needs immediately (e.g., a drug that should be taken immediately), the pharmacist determines that the dispensing center cannot be requested to dispense the prescription data. Alternatively, if a patient visiting Pharmacy A wishes to receive the prescribed drug on the spot, the pharmacist determines that the dispensing center cannot be requested to dispense the prescription data. In this case, the pharmacist performs an operation to register Pharmacy A as the destination for dispensing of the prescription data. For example, on the prescription screen shown in FIG. 3 or 4, the pharmacist presses the "Dispensing in Pharmacy" button. When the pharmacist performs an operation to register the destination as Pharmacy A, the control unit 11 determines that the dispensing center will not be requested to dispense the prescription data (request Pharmacy A) (S3: No). When the control unit 11 determines that the dispensing center will not be requested to dispense the prescription data (S3: No), the control unit 11 assigns Pharmacy A to dispense the prescription data and transitions to step S31.

<Step S31>
In step S31, the control unit 11 determines that the dispensing of the prescription data will be carried out in pharmacy A. For example, the control unit 11 determines that all drugs included in the prescription data will be dispensed in pharmacy A. Thereafter, the control unit 11 transitions the process to step S32.

In contrast, in step S3, if the control unit 11 determines that a dispensing center should be requested to dispense medication based on the prescription data (S3: Yes), the control unit 11 transitions the process to step S4, where the dispensing is assigned to each drug included in the prescription data. For example, when the pharmacist presses the "Register dispensing center outsourcing candidate" button on the prescription screen shown in FIG. 3 or 4, the control unit 11 determines that a dispensing center should be requested to dispense medication based on the prescription data. The control unit 11 then transitions the process to step S4.

When the pharmacist presses the "Register dispensing center outsourcing candidate" button, the control unit 11 registers the prescription data as candidate data for dispensing requests to the dispensing center. Figure 7 shows a candidate list screen (outsourcing candidate data list screen) that displays a list of the candidate data. When the pharmacist selects the target dispensing request candidate from the candidate data list on the candidate list screen shown in Figure 7 and presses the "Confirm details" button, the control unit 11 displays a candidate details screen (outsourcing candidate data details screen) that includes details of the prescription content of the dispensing request to be made to the dispensing center, as shown in Figure 8.

<Step S4>
In step S4, the control unit 11 determines whether the dispensing destination is the dispensing center or pharmacy A for each medicine included in the prescription data.

For example, if a pharmacist determines that not all of the drugs included in the prescription data are immediately needed by the patient (e.g., drugs that should be taken immediately), the pharmacist determines that it is possible to request the dispensing center to dispense all of the drugs. Alternatively, for example, if a patient visiting Pharmacy A agrees to receive all of the drugs at a later date (or several hours later on the same day), the pharmacist determines that it is possible to request the dispensing center to dispense all of the drugs. When the pharmacist determines that it is possible to request the dispensing center to dispense all of the drugs included in the prescription data, the pharmacist performs an operation to register the dispensing center as the allocation destination for the prescription data. For example, on the candidate list screen shown in FIG. 7, the pharmacist presses the "Entrust" button. When the pharmacist performs the operation to register the allocation destination as the dispensing center, the control unit 11 allocates the dispensing of the prescription data to the dispensing center (S4) and proceeds to step S5.

For example, if a pharmacist determines that some of the drugs included in the prescription data are drugs that the patient needs immediately (for example, drugs that should be taken immediately), the pharmacist determines that it is possible to request Pharmacy A to dispense those drugs and to request a dispensing center to dispense the other drugs. When the pharmacist determines that it is possible to request a dispensing center to dispense some of the drugs included in the prescription data, the pharmacist performs an operation to register the dispensing center and pharmacy as the destinations for dispensing of the prescription data. For example, on the candidate details screen shown in Figure 8, the pharmacist performs an operation to select the drugs to be dispensed by the dispensing center.

For example, if a pharmacist decides to have drugs M1 and M3 dispensed at the dispensing center and drugs M2 and M4 dispensed at Pharmacy A out of drugs M1 to M4 included in the prescription data, the pharmacist deletes the information for drugs M2 and M4 to be dispensed at Pharmacy A from the candidate details screen shown in Figure 8 and presses the "Register" button. Figure 9 shows the candidate details screen (outsourcing candidate data details screen) from which the information for drugs M2 and M4 has been deleted. As a result, the control unit 11 assigns the dispensing of drugs M1 and M3 out of drugs M1 to M4 included in the prescription data to the dispensing center and the dispensing of drugs M2 and M4 to Pharmacy A. The control unit 11 also updates the prescription data to be requested for dispensing from the dispensing center and registers it in the candidate data (see Figure 7).

The prescription data registered in the candidate data includes only information about drugs dispensed at the dispensing center, and does not include information about drugs dispensed at Pharmacy A. In this way, by deleting information about drugs dispensed at Pharmacy A from the prescription data (request data) for requesting dispensing at the dispensing center, it is possible to prevent duplicate dispensing at both the dispensing center and Pharmacy A. The control unit 11 may also compare information about drugs allocated to Pharmacy A for dispensing with information about drugs allocated to the dispensing center, and notify the pharmacist of a warning if the information matches.

In addition, on the candidate details screen shown in FIG. 8, the control unit 11 may output, in an identifiable manner, the drugs that have been allocated to a dispensing center from among the multiple drugs included in the prescription data. Specifically, the control unit 11 (dispensing display processing unit 115) may display the drugs that have been allocated to a dispensing center and the drugs that have been allocated to Pharmacy A in different display fields, or may display the drugs that have been allocated to a dispensing center and the drugs that have been allocated to Pharmacy A in different display formats.

<Step S42>
When the control unit 11 allocates the dispensing of some of the drugs included in the prescription data to Pharmacy A (S4), in step S42, it determines that the dispensing of the drugs will be carried out in Pharmacy A. In the above example, the control unit 11 determines that drugs M2 and M4 included in the prescription data will be dispensed in Pharmacy A. Thereafter, the control unit 11 transitions the process to step S32.

<Step S5>
When the control unit 11 allocates the dispensing of some or all of the drugs included in the prescription data to a dispensing center (S4), in step S5, the control unit 11 provisionally confirms a dispensing request to the dispensing center. For example, the control unit 11 provisionally confirms a dispensing request to the dispensing center for all drugs M1 to M4 (see FIG. 8) included in the prescription data. Alternatively, the control unit 11 provisionally confirms a dispensing request to the dispensing center for drugs M1 and M3 (see FIG. 9) included in the prescription data. Thereafter, the control unit 11 proceeds to step S6.

When the control unit 11 provisionally confirms the dispensing request to the dispensing center, it notifies the dispensing center of information regarding the drug to be requested for dispensing and secures (provisionally reserves) the required number of the drug. The center-side dispensing support device 5 at the dispensing center allocates (reserves) the required number of the drug (stock) upon receiving this notification from the pharmacy-side dispensing support device 1. By allocating (securing) the drug stock at the dispensing center in this way when it is provisionally confirmed that the dispensing request (consignment) to the dispensing center will be made, it is possible to prevent the drug from running out of stock between the provisional confirmation of the dispensing request to the dispensing center and the actual dispensing request to the dispensing center.

When the center-side dispensing support device 5 receives the notification from the pharmacy-side dispensing support device 1, it may determine the drug lot to be allocated. For example, the center-side dispensing support device 5 checks the expiration date of the prescribed drug based on information such as the planned drug dispensing request (consignment) date and prescription start date, and secures a lot that will not expire. This prevents a situation in which a drug that has been allocated in advance from expiring and cannot be dispensed at the dispensing center.

<Step S6>
In step S6, the control unit 11 determines whether the drug to be dispensed is available at the dispensing center. Specifically, the control unit 11 refers to the current inventory status of the drug stored at the dispensing center and determines whether the inventory amount of the drug to be dispensed is equal to or greater than the total prescribed amount. The control unit 11 also determines whether the drug to be dispensed is used at the dispensing center.

If the drug that is the subject of the dispensing request is used at the dispensing center and the inventory amount of that drug is equal to or greater than the total prescription amount (S6: Yes), the control unit 11 transitions the process to step S7. On the other hand, if the drug that is the subject of the dispensing request is not used at the dispensing center, or if the drug that is the subject of the dispensing request is used at the dispensing center but the inventory amount of that drug is less than the total prescription amount (S6: No), the control unit 11 transitions the process to step S61.

<Step S61>
In step S61, the control unit 11 determines whether or not a substitute drug for the drug that is the subject of the dispensing request has been approved. For example, if the drug that is the subject of the dispensing request is a drug that cannot be secured at the dispensing center because the drug is not adopted by the dispensing center, and if a generic version of the drug can be secured at the dispensing center, the control unit 11 proposes substituting the generic drug for the drug and allocating the dispensing of the drug to the dispensing center.

For example, if pharmacy A uses a drug from company X for drug M3 and the dispensing center uses a drug from company Y as a generic version of drug M3, the control unit 11 will suggest a generic drug that can be dispensed at the dispensing center. For example, as shown in FIG. 10, the control unit 11 will suggest an alternative drug (e.g., drug M3 from company Y) on a proposal screen (outsourcing candidate data detail screen) that displays information on candidate drugs to be requested to the dispensing center. Note that, for example, if pharmacy A uses a generic drug from company P for drug M3 and the dispensing center uses a generic drug from company Q as a generic version of drug M3, the control unit 11 may suggest a generic drug from company Q that can be dispensed at the dispensing center.

Furthermore, for a drug that is the subject of a dispensing request, if Pharmacy A can secure divided tablets of less than one tablet (half a tablet, 1/4 tablet, etc.) while the dispensing center can secure whole-tablet tablets (1 tablet), the control unit 11 will suggest allocating the dispensing of the drug to the dispensing center. For example, for drug M1, if Pharmacy A requires the drug to be divided into half tablets and the dispensing center can secure whole-tablet drug M1 that does not require division, the control unit 11 will suggest whole-tablet tablets that can be dispensed at the dispensing center. For example, as shown in FIG. 10, the control unit 11 suggests an alternative drug (e.g., drug M1 of 0.5 mg (1 tablet)) on a screen (proposal screen) that displays information about candidate drugs to be requested to be dispensed at the dispensing center. Note that, for example, for a prescription for drug M1 of 0.5 mg (1 tablet), the control unit 11 may accept an operation to select whether Pharmacy A should dispense a 1 mg divided whole-tablet or the dispensing center should dispense a 0.5 mg whole-tablet. In this case, the pharmacist performs an operation to select the dispensing destination (pharmacy A or dispensing center) of drug M1. Furthermore, if the prescription data includes multiple types of drugs, the control unit 11 may accept an operation to select the dispensing destination (pharmacy A or dispensing center) for each drug. Furthermore, for a prescription of 0.5 mg (1 tablet) drug M1, the control unit 11 may accept an operation to select whether to dispense 1 mg whole tablets or 0.5 mg whole tablets at the dispensing center.

In addition, the control unit 11 may also display the proposed drug (alternative drug) in an identifiable manner on the proposal screen, as shown in FIG. 10.

When the pharmacist receives the proposal for an alternative drug, he or she confirms with the patient and determines whether or not to accept the proposal for an alternative drug. If the pharmacist accepts the proposal for an alternative drug, he or she presses the "Register" button on the proposal screen shown in FIG. 10. This causes the control unit 11 to determine that the alternative drug for the drug that is the subject of the dispensing request has been accepted (S61: Yes) and proceeds to step S7.

On the other hand, if the pharmacist does not accept the proposal for an alternative drug, he or she presses the "Close" button on the proposal screen shown in FIG. 10. As a result, the control unit 11 determines that the alternative drug for the drug that is the subject of the dispensing request has not been accepted (S61: Yes), allocates the dispensing of the drug to Pharmacy A, and then proceeds to step S62.

<Step S62>
In step S62, the control unit 11 determines that the dispensing of some or all of the medicines in the prescription data will be carried out in pharmacy A. Thereafter, the control unit 11 shifts the process to step S32.

<Step S7>
In step S7, the control unit 11 determines the prescription data or drugs to be requested to be dispensed to the dispensing center. For example, if all drugs included in the prescription data can be secured at the dispensing center, the control unit 11 determines all drugs as the drugs to be dispensed. For example, if some drugs included in the prescription data can be secured at the dispensing center, the control unit 11 determines those drugs as the drugs to be dispensed. For example, if alternative drugs (generic drugs, drugs that do not require splitting) to some drugs included in the prescription data can be secured at the dispensing center, the control unit 11 determines those drugs (alternative drugs) as the drugs to be dispensed.

<Step S8>
In step S8, the control unit 11 edits the prescription data (request data) to be requested to the dispensing center. Specifically, the control unit 11 displays a screen showing the dispensing results (image of the dispensing product) (see FIG. 11), a screen for checking various forms, a screen showing images of the packets, a dispensing calendar, a dispensing tray, etc. The pharmacist checks each of these screens and makes corrections if necessary.

Furthermore, when the pharmacist presses the "Modify prescription" button on each screen shown in Figures 3, 4, and 8 to 10, the control unit 11 can accept modifications to the prescription content on the modification screen (prescription modification screen) shown in Figure 12. When the pharmacist completes the modifications and presses the "Issue prescription" button, the control unit 11 updates the prescription data to be requested from the dispensing center and registers it in the candidate data (see Figure 7).

<Step S9>
In step S9, the control unit 11 confirms the dispensing request to be made to the dispensing center. For example, the pharmacist checks the request data of the dispensing request to be made to the dispensing center, the display contents of each screen, etc., and if there are no problems, performs an operation to register the request data. As a result, the control unit 11 confirms the dispensing request to be made to the dispensing center, and proceeds to step S10.

Here, the control unit 11 may have the following functions to ensure the reliability of the pharmacy's request to the dispensing center for all or part of the dispensing. For example, as a first function, the control unit 11 may have a function to inspect prescriptions at the pharmacy and make inquiries about any doubts as necessary, and to check whether pharmacy staff (pharmacists, etc.) have previously applied (notified, reported, etc.) to the dispensing center that these tasks have been completed.

Furthermore, for example, as a second function, the control unit 11 may have a function to check whether the pharmacy has applied (notified, reported, etc.) to the dispensing center that face-to-face medication instructions for the patient have been completed.

Furthermore, as a third function, for example, the control unit 11 may have a function to check whether an application (notification, report, etc.) has been made to the dispensing center that online medication instructions for the patient have been completed.

Furthermore, as a fourth function, for example, the control unit 11 may have a function to check before or after whether the pharmacy has received a paper copy of the prescription from the patient.

Furthermore, as a fifth function, for example, the control unit 11 may have a function to check before or after whether the pharmacy has received the electronic prescription data.

As a sixth function, the control unit 11 may also have a function to check whether there are any details (legal or contractual details) that prevent the dispensing center from accepting a dispensing request from a pharmacy. The control unit 11 may also have a function for mutual recognition between the pharmacy and the dispensing center in the case of a post-check.

Furthermore, as a seventh function, for example, the control unit 11 may have a function to issue an alert if the deadline exceeds the specified number of days, in case the above-mentioned various applications are not made when request data is sent from the pharmacy to the dispensing center (when a dispensing request is made), and applications can be made within a specified number of days after the dispensing request.

Furthermore, as an eighth function, for example, the control unit 11 may have a function to check whether the contents of the request data (contents of the dispensing request) match the contents of the dispensing deliverable, and a function to notify the user of the content if there is a mismatch.

In step S9, the control unit 11 may execute a process (request check process) corresponding to each of the functions. The control unit 11 may also be able to accept a selection operation to enable or disable each of the functions. For example, if the pharmacy executes the above-mentioned check process before outputting the dispensing request to the dispensing center, a pharmacist or staff member at the pharmacy performs a setting operation to enable each of the functions. This causes the control unit 11 to execute the enabled function for the confirmed dispensing request.

Figure 6B shows an example of the procedure for the request check process. In step S91 of Figure 6B, the control unit 11 displays a list of confirmed dispensing requests (the candidate list screen of Figure 7). Next, in step S92, the control unit 11 determines whether there has been a change in the content of the dispensing request. If there has been a change in the content of the dispensing request (S92: Yes), the control unit 11 changes the dispensing request in accordance with the change operation by the pharmacist or the like in step S921. If there has been no change in the content of the dispensing request (S92: No), the control unit 11 confirms the dispensing request in step S93.

Next, the control unit 11 checks the law or contract in step S94 and determines whether there are any changes in step S95. If the check has not been made, the control unit 11 determines whether there are any changes to prompt the user to check.

Here, the item that confirms the dispensing request in step S93 is "confirmation that dispensing can be accepted." It is desirable for the pharmacy to take measures to ensure that the dispensing center is not entrusted with the request without first considering any inquiries or checking for drug interactions.

For example, the control unit 11 determines whether or not each of the following check items, which prompt "acknowledgement that pharmaceutical analysis has been completed in advance," is checked: "Analysis and evaluation of patient information, etc.", "Pharmaceutical analysis based on prescriptions, prescribed drugs, and patient information," and "Handling inquiries (including inquiries regarding doubts) and prescription changes as necessary."

Furthermore, for example, the control unit 11 determines whether or not the following items are checked: "Rp. 1 Glycolan Tablets 250 mg, 3 tablets per day: OK for ordinary diabetic patients" and "Administration contraindicated for renal function decline of 30 ml/min/1.73 ^m2 or less." In this case, the patient's renal function test results are inquired of the prescribing physician, and if they are 30 ml or less, the medication must be discontinued or a referral to other available medications must be made and a prescription proposal must be made.

For example, the control unit 11 determines whether or not "Rp.1 Feburic tablets: often prescribed for gout patients" is checked. Let's say the patient is taking 50 mg azathioprine tablets for a chronic illness at another pharmacy. In this case, there is no problem if the dispensing center simply accepts the dispensing of Feburic tablets, but if the patient is also taking azathioprine, then contraindications for interactions, inquiries about doubts, and prescription suggestions are required.

If there are any changes (S95: Yes), the control unit 11 checks them in step S951. After pointing out any missing checks in step S951 and having the pharmacist check them, the control unit 11 may output an image of the dispensing product (a "virtual" screen) to the screen and have the pharmacist check and approve it. For example, the control unit 11 may display a more realistic image, such as virtual or 3D, on the screen, including the packet size, the color of the lines drawn on the packet paper, and an image of the liquid medication bottle in the case of a liquid medication bottle. This prevents any problems with the final packaging later, whether the product is delivered directly to the patient's home or to a pharmacy. For example, if the check item is not checked, the control unit 11 determines that the check has not been made, and if the check item is checked, it determines that the pharmacist has approved the inspection and pharmaceutical analysis results.

If there are no changes in step S95 (S95: No), the control unit 11 inputs "Checked" in step S96. Then, in step S97, the control unit 11 creates prescription data to be output to the dispensing center. After step S97, the control unit 11 transitions the process to step S10 in FIG. 6A.

<Step S10>
In step S10, the control unit 11 outputs a dispensing request (prescription data) to the dispensing center. For example, when a pharmacist selects prescription data that is the subject of the dispensing request on the candidate list screen shown in FIG. 7 and presses the "Execute Entrustment" button, the control unit 11 displays the screen (execution screen) shown in FIG. 13. On the execution screen shown in FIG. 13, the control unit 11 displays information on the scheduled shipping date when the drug that is the subject of the dispensing request will be shipped from the dispensing center and the scheduled delivery date (scheduled arrival date) when the drug will be delivered to Pharmacy A or the patient's home. On the execution screen shown in FIG. 13, when the pharmacist presses the "Execute Entrustment" button, the control unit 11 outputs a dispensing request (request data) to the dispensing center. Note that, if the dispensing center ships the drug that is the subject of the dispensing request multiple times (multiple shipments) per day, the control unit 11 may display information on the scheduled shipping date and time, the scheduled delivery date and time, and the number of shipments (which shipments on that day).

<Step S32>
When the control unit 11 determines that some or all of the drugs in the prescription data will be dispensed within pharmacy A (S31, S42, S62), in step S32, it outputs a dispensing instruction for the drugs to be dispensed to dispensing device 1B within pharmacy A. For example, the control unit 11 generates packaging data based on the prescription data and inputs the packaging data to dispensing device 1B (e.g., a drug packaging device).

In this way, the control unit 11 of the pharmacy-side dispensing support device 1 executes dispensing support processing, including dispensing allocation processing, each time it acquires patient prescription data. Once the control unit 11 allocates the dispensing of the prescription data, one or both of the dispensing center and pharmacy A responsible for dispensing executes the dispensing work in accordance with the dispensing instructions.

As described above, the dispensing support system 10 according to this embodiment executes a process of allocating some or all of the dispensing based on prescription data corresponding to a pharmacy capable of dispensing medicines to either the pharmacy or a dispensing center (dispensing facility) corresponding to the pharmacy that can perform some or all of the dispensing based on the prescription data, and a process of outputting the allocation results. The allocation results include information indicating the allocation destination (pharmacy, dispensing center) to which the dispensing of some or all of the prescription data is to be allocated, information indicating the prescription data or medicines to be allocated to the pharmacy, information indicating the prescription data or medicines to be allocated to the dispensing center, etc.

With the above configuration, some or all of the dispensing work performed at pharmacies can be carried out at dispensing centers. This reduces the burden of dispensing work at pharmacies. Furthermore, it increases the amount of time that pharmacists at pharmacies can shift from object-facing work to person-facing work, which can contribute to creating more time for patients at family pharmacies, etc.

[Another embodiment of the allocation process]
In the above embodiment, the distribution processing unit 113 distributes part or all of the dispensing based on the prescription data to either Pharmacy A or the dispensing center based on the operation of the pharmacist. That is, the distribution processing unit 113 distributes the dispensing of the prescription data based on the judgment of the pharmacist.

In contrast, in another embodiment, the allocation processing unit 113 allocates some or all of the dispensing to either Pharmacy A or the dispensing center based on the prescription data. That is, the allocation processing unit 113 automatically allocates the dispensing of the prescription data based on the prescription data. Specifically, the allocation processing unit 113 allocates the dispensing of the prescription data based on the type of drug included in the prescription data. For example, if the drug included in the prescription data is a poison, narcotic, or powerful drug, the allocation processing unit 113 allocates the dispensing of that drug to Pharmacy A.

Furthermore, for example, if the drug included in the prescription data is the same as the drug previously prescribed and the previous prescription was dispensed at a dispensing center, the allocation processing unit 113 allocates the dispensing of that drug to the dispensing center.

[Other dispensing support processes (dispensing allocation process)]
14 shows an example of the procedure of the dispensing support process when dispensing of the prescription data is automatically allocated based on the prescription data. Here, the description of the same processes as those in the dispensing support process shown in FIG. 6 will be omitted as appropriate.

When the control unit 11 acquires the patient's prescription data (S21), in step S22 it executes a distribution process that distributes dispensing based on the acquired prescription data. For example, the control unit 11 distributes the dispensing of drugs included in the prescription data to either the dispensing center or Pharmacy A, or both, based on the type of drug, past prescription history, etc.

When the control unit 11 allocates the dispensing of some or all of the drugs included in the prescription data to a dispensing center, it provisionally confirms a dispensing request to the dispensing center in step S23. Next, the control unit 11 checks the inventory at the dispensing center (S24), and if the dispensing center has stock of the drug that is the subject of the dispensing request (S24: Yes), it confirms the dispensing request (S25). Note that the control unit 11 may allocate the stock of the target drug at the dispensing center when it provisionally confirms the dispensing request to the dispensing center.

If the dispensing center does not have the drug requested for dispensing in stock (S24: No), the control unit 11 will propose an alternative drug and, if the patient's consent is obtained (S241: Yes), will confirm the drug requested for dispensing (S25). Note that the control unit 11 may automatically determine whether or not to accept the alternative drug by referencing pre-registered patient information (for example, consent to the use of generic drugs).

Once the requested medication is confirmed (S25), the control unit 11 edits the request data to be sent to the dispensing center (S26), confirms the dispensing request (S27), and outputs the dispensing request to the dispensing center (S28).

In step S22, the control unit 11 allocates the dispensing of some or all of the drugs included in the prescription data to Pharmacy A, and then in step S221, it confirms that the dispensing of the drugs will be carried out at Pharmacy A. Furthermore, in step S241, if the patient's consent to the proposed alternative drug is not obtained (S241: No), the control unit 11 in step S242 confirms that the dispensing of the drugs will be carried out at Pharmacy A. After steps S221 and S242, in step S222, the control unit 11 outputs a dispensing instruction to dispensing device 1B in Pharmacy A for the drugs to be dispensed.

As described above, the control unit 11 of the pharmacy dispensing support device 1 may automatically execute a dispensing allocation process each time it acquires patient prescription data.

[Other dispensing support processes (dispensing allocation process)]
In another embodiment of the present invention, the control unit 11 may check the inventory status at the dispensing center after acquiring the patient's prescription data, and if the dispensing center is able to dispense the medicine of the prescription data, execute a distribution process to distribute the medicine. That is, the control unit 11 may execute a process to check the inventory status before the distribution process. The dispensing support process corresponding to this configuration will be described with reference to FIG. 15. The description of the same processes as those in the dispensing support process shown in FIG. 6 will be omitted as appropriate.

When the control unit 11 acquires the patient's prescription data (S51), in step S52 it checks the inventory status of the dispensing center and determines whether the dispensing center has stock of the drug that is the subject of the dispensing request. If the dispensing center has stock of the drug that is the subject of the dispensing request (S52: Yes), in step S53 the control unit 11 displays the prescription details corresponding to the acquired prescription data. Note that the inventory may include alternative drugs (generic drugs, drugs that do not require division, etc.). Note that if the dispensing center has stock of the drug that is the subject of the dispensing request, the control unit 11 may allocate the stock of that drug.

If the dispensing center does not have the drug for which the dispensing request is made in stock (S52: No), the control unit 11 assigns the dispensing of the prescription data to Pharmacy A in step S521.

After step S53, in step S54, the control unit 11 determines, based on the pharmacist's operation, whether to request the dispensing center to dispense the entire prescription data. Here, if the pharmacist determines that the prescribed drug is a drug that the patient needs immediately (for example, a drug that should be taken immediately), or if the patient who visits Pharmacy A wishes to receive the prescribed drug on the spot, the pharmacist performs an operation to register Pharmacy A as the dispensing destination for the prescription data. In this case, the control unit 11 determines not to request the dispensing center to dispense the drug based on the prescription data (request Pharmacy A) (S54: No), and in step S521, it is confirmed that the dispensing of the entire prescription data will be carried out within Pharmacy A.

In step S54, if the control unit 11 determines that a dispensing center should be requested to dispense medication based on the prescription data (S54: Yes), in step S55, it determines whether the dispensing destination should be the dispensing center or pharmacy A for each drug included in the prescription data.

When the control unit 11 allocates the dispensing of some of the drugs included in the prescription data to Pharmacy A (S55), in step S551 it determines that the drugs will be dispensed at Pharmacy A.

Furthermore, when the control unit 11 allocates the dispensing of some or all of the drugs included in the prescription data to a dispensing center (S55), in step S56 it provisionally confirms a dispensing request to the dispensing center, and in step S57 it confirms the prescription data or drugs to be requested to the dispensing center.

In the following step S58, the control unit 11 edits the request data for requesting dispensing from the dispensing center, confirms the dispensing request in step S59, and outputs the dispensing request to the dispensing center in step S60.

After steps S521 and S551, in step S522, the control unit 11 outputs a dispensing instruction to the dispensing device 1B in pharmacy A for the drug to be dispensed.

As described above, the control unit 11 of the pharmacy dispensing support device 1 may check the inventory status at the dispensing center and determine whether a dispensing request to the dispensing center is possible before the pharmacist decides where to allocate the medication.

[Progress View]
Here, when the control unit 11 of the pharmacy-side dispensing support device 1 outputs the dispensing request to the dispensing center, it outputs the progress status of dispensing at the dispensing center to the display unit 14 or the in-pharmacy terminal 1A. For example, on a request screen (entrusted data list screen) shown in FIG. 16 , a pharmacist or a staff member of pharmacy A checks a list of request data (entrusted data) for which dispensing has been requested to the dispensing center. The request screen shown in FIG. 16 displays the progress status of dispensing at the dispensing center and the progress status of dispensing at pharmacy A for each piece of request data. In this way, when the dispensing center dispenses a first drug included in the prescription data and pharmacy A dispenses a second drug included in the prescription data, the progress display processing unit 117 displays the progress status of dispensing of the first drug at the dispensing center and the progress status of dispensing of the second drug at pharmacy A on the display unit 14 or the in-pharmacy terminal 1A. Furthermore, the progress display processing unit 117 displays the progress status of dispensing of the first drug at the dispensing center and the progress status of dispensing of the second drug at Pharmacy A side by side on the same screen on the display unit 14 or the in-pharmacy terminal 1A. Furthermore, when a pharmacist or a staff member at Pharmacy A selects the request data to be searched and presses the "Confirm Details" button on the request screen shown in FIG. 16 , the control unit 11 displays a request details screen (entrusted data details screen) shown in FIG. 17 . The request details screen shown in FIG. 17 displays detailed information about the progress status of dispensing at the dispensing center and the progress status of dispensing at Pharmacy A, which correspond to the selected request data. The pharmacist or a staff member at Pharmacy A can check the progress status to confirm whether the dispensing process is being carried out as planned, etc.

Furthermore, when a pharmacist or staff member at Pharmacy A presses the "View Cargo Tracking" button on the screen shown in FIG. 16 or 17, the control unit 11 accesses a cargo tracking service site and displays the delivery status. The delivery vehicle that delivers medicines from the dispensing center to each pharmacy may be a delivery company vehicle, or a vehicle owned or managed by the dispensing center, pharmacy, or business providing services for the dispensing support system 10. The dispensing support system 10 makes it possible to track the delivery vehicle on the cargo tracking service site. The pharmacist or staff member at Pharmacy A can check the delivery status as needed to confirm whether the delivery is being made as scheduled, etc.

[Dispensing support process in pharmacy dispensing support device 1 (progress display process)]
18 , an example of the procedure of the dispensing support process executed by the pharmacy-side dispensing support device 1 will be described. The dispensing support process is executed by the control unit 11 of the pharmacy-side dispensing support device 1 corresponding to the pharmacy (Pharmacy A in this example).

<Step S201>
First, in step S201, the control unit 11 determines whether or not an operation to check the progress status has been accepted. For example, when the control unit 11 accepts an operation to check the progress status of the dispensing requested from the dispensing center from a pharmacist at Pharmacy A (S201: Yes), the control unit 11 proceeds to step S202.

<Step S202>
In step S202, the control unit 11 causes the display unit 14 or the in-pharmacy terminal 1A to display a request screen (see FIG. 16) including the progress status of dispensing at the dispensing center. When the “Confirm details” button is pressed on the request screen, the control unit 11 also causes the display unit 14 or the in-pharmacy terminal 1A to display a request details screen (see FIG. 17) including detailed information about the dispensing request.

<Step S203>
In step S203, the control unit 11 determines whether or not a correction operation for the request data (prescription contents) for dispensing requested to the dispensing center has been accepted. For example, after submitting a dispensing request to the dispensing center, staff and pharmacists at Pharmacy A make correction operations if they discover an error in the dispensing request, such as the prescription contents, delivery address, or scheduled delivery date. If the control unit 11 accepts the correction operation (S203: Yes), it shifts the process to step S204. On the other hand, if the control unit 11 accepts the correction operation (S203: No), it shifts the process to step S205.

<Step S204>
In step S204, the control unit 11 determines whether the dispensed medicine dispensed at the dispensing center has been shipped from the dispensing center. If the dispensed medicine has been shipped from the dispensing center (S204: Yes), the control unit 11 shifts the process to step S205. On the other hand, if the dispensed medicine has not yet been shipped from the dispensing center (S204: No), the control unit 11 shifts the process to step S241.

<Step S241>
In step S241, the control unit 11 outputs a correction instruction for the dispensing request to the dispensing center. When the center-side dispensing support device 5 acquires the correction instruction from the pharmacy-side dispensing support device 1, the control unit 5 executes processing according to the correction instruction. For example, the control unit 51 of the center-side dispensing support device 5 changes the prescribed medicine or the scheduled delivery date based on the correction instruction. After processing step S241, the control unit 11 shifts the processing to step S201. In this way, when the control unit 11 receives a correction operation for the dispensing request (S203: Yes), it outputs a correction instruction to the dispensing center on the condition that the dispensed medicine has not yet been shipped from the dispensing center (S204: No). When the control unit 11 receives a correction operation for the dispensing request after the dispensed medicine has been shipped from the dispensing center, it does not output a correction instruction to the dispensing center (S204: Yes).

<Step S205>
In step S205, the control unit 11 determines whether or not the dispensed medicine has been received from the dispensing center. For example, when the dispensed medicine shipped from the dispensing center is delivered to Pharmacy A and a staff member at Pharmacy A performs the receiving process (input operation), the control unit 11 determines that the dispensed medicine has been received. When the control unit 11 determines that the dispensed medicine has been received (S205: Yes), the control unit 11 proceeds to step S206. The control unit 11 repeats the processes of steps S201 to S204 until the dispensed medicine is received.

<Step S206>
In step S206, the control unit 11 performs an inspection process for the dispensed medicines. For example, a staff member at pharmacy A checks the delivery slip and reads the prescription number and two-dimensional code assigned to the dispensing product (medicine bag) to confirm the quantity, etc. After completing the inspection, the staff member inputs the inspection results into the pharmacy dispensing support device 1.

The pharmacist at Pharmacy A also checks whether there are any problems with the dispensing at the dispensing center. For example, the pharmacist checks the dispensed medication (dispensing results) received and evidence information related to dispensing and inspection registered at the dispensing center to determine whether the medication has been dispensed correctly. Similarly, when the dispensing center delivers dispensed medication directly to the patient's home or facility, the pharmacist checks the dispensed medication (dispensing results) and evidence information to determine whether the medication has been dispensed correctly. Figure 19 shows an example of an evidence screen containing the evidence information. The evidence information includes images of the dispensing product, drug information, and the like. The pharmacist checks the evidence information and, if there are no problems, presses the "Approve" button. If the pharmacist checks the evidence information and determines there is a problem, he or she can press the "Register Comment" button to enter and register a comment on the comment registration screen (see Figure 20). After completing the confirmation, the pharmacist enters the confirmation results into the pharmacy dispensing support device 1 or the in-pharmacy terminal 1A.

<Step S207>
In step S207, the control unit 11 determines whether or not there is an abnormality in the dispensing performed at the dispensing center. Specifically, the control unit 11 determines that there is an abnormality in the dispensing performed at the dispensing center when it is determined that there is a problem in the inspection and confirmation work performed by the staff and pharmacists of Pharmacy A. When the control unit 11 determines that there is an abnormality in the dispensing performed at the dispensing center (S207: Yes), it shifts the process to step S271. On the other hand, when the control unit 11 determines that there is no abnormality in the dispensing performed at the dispensing center (S207: No), it shifts the process to step S208.

<Step S271>
In step S271, the control unit 11 determines whether the scheduled delivery date of the dispensed drug after re-dispensing will meet the specified deadline. For example, the control unit 11 determines whether a request for re-dispensing from the dispensing center will meet the specified deadline, such as the patient's start date for taking the drug or the date the patient desires to receive the drug. If the control unit 11 determines that the scheduled delivery date of the dispensed drug after re-dispensing will meet the specified deadline (S271: Yes), the control unit 11 proceeds to step S272. On the other hand, if the control unit 11 determines that the scheduled delivery date of the dispensed drug after re-dispensing will not meet the specified deadline (S271: No), the control unit 11 proceeds to step S273.

<Step S272>
In step S272, the control unit 11 outputs a re-dispensing request to the dispensing center. Thereafter, the control unit 11 transitions the process to step S201. Upon receiving the re-dispensing request from the pharmacy-side dispensing support device 1, the control unit 51 of the center-side dispensing support device 5 executes a drug re-dispensing process based on the re-dispensing request. While the drug is being re-dispensed at the dispensing center, the staff and pharmacists at Pharmacy A can check the progress of the re-dispensing.

<Step S273>
In step S273, the control unit 11 causes pharmacy A to dispense the medicine requested to be dispensed at the dispensing center. For example, the control unit 11 generates packaging data based on prescription data corresponding to the dispensing request and inputs the packaging data into dispensing device 1B. When the dispensing of the medicine is completed, a pharmacist at pharmacy A inspects the dispensed medicine. In this way, if the control unit 11 determines that there is an abnormality in the dispensing performed at the dispensing center and the scheduled delivery date of the dispensed medicine after re-dispensing will not be in time for the specified deadline, the control unit 11 causes pharmacy A to dispense the medicine requested to be dispensed at the dispensing center. After step S273, the control unit 11 transitions the process to step S208.

<Step S208>
In step S208, the control unit 11 executes a process of delivering the dispensed medicine to the patient. For example, the control unit 11 notifies the patient that the prescription medicine is ready, receives a report that the pharmacist has provided the patient with medication instructions, and performs accounting.

In this way, the control unit 11 of the pharmacy dispensing support device 1 executes dispensing support processing, including processing to display the progress of dispensing at the dispensing center.

As described above, the dispensing support system 10 according to this embodiment executes the following processes: outputting a dispensing request for all or part of a drug dispensed based on prescription data corresponding to a pharmacy capable of dispensing the drug to a dispensing center (dispensing facility) capable of dispensing all or part of the drug dispensed based on the prescription data corresponding to the pharmacy; and, when the dispensing request is output to the dispensing center, outputting the progress status of the dispensing corresponding to the dispensing request at the dispensing center to the pharmacy's operation terminal (pharmacy dispensing support device 1, pharmacy terminal 1A, etc.).

With the above configuration, even if a pharmacy outsources some or all of its dispensing operations to a dispensing center, the pharmacy can determine whether the dispensing of the prescription data is being carried out appropriately.

Second Embodiment
In this embodiment, a dispensing support system 20 that allows one pharmacy to request dispensing from multiple dispensing centers will be described. Note that components similar to those described in the above embodiments will be assigned the same reference numerals and descriptions thereof will be omitted.

The dispensing support system 20 is composed of multiple pharmacies and multiple dispensing centers that can dispense medications in response to dispensing requests received from each pharmacy. The example shown in Figure 21 shows two dispensing centers P1 and P2. Each of dispensing centers P1 and P2 can accept dispensing requests from each pharmacy for some or all of the medications based on the prescription data, and dispense the medications based on the dispensing requests. In this embodiment, each pharmacy is assigned an unspecified number of dispensing centers, and each pharmacy can output dispensing requests to any of the dispensing centers.

For example, the dispensing support system 20 can dispense some of the drugs included in the prescription data at dispensing center P1, some other drugs at dispensing center P2, and the remaining drugs at pharmacy A. For example, if a pharmacist decides to dispense some of the drugs M1 included in a patient's prescription data at dispensing center P1, some drugs M2 at dispensing center P2, and the remaining drug M3 at pharmacy A, pharmacy A will dispense drug M3 using dispensing device 1B within pharmacy A, request dispensing center P1 to dispense drug M1, and request dispensing center P2 to dispense drug M2. After completing the dispensing and inspection of drug M3, pharmacy A will hand over the dispensed drug M3 to the patient. Furthermore, dispensing center P1 will dispense drug M1 included in the prescription data based on the dispensing request from pharmacy A. Once dispensing center P1 has completed dispensing and inspection of drug M1, it delivers the dispensed drug M1 to pharmacy A. Furthermore, dispensing center P2 dispenses drug M2 included in the prescription data based on a dispensing request from pharmacy A. Once dispensing center P2 has completed dispensing and inspection of drug M2, it delivers the dispensed drug M2 to pharmacy A. Upon receiving dispensed drugs M1 and M2 from dispensing centers P1 and P2, pharmacy A inspects them and, if there are no problems, hands them over to the patient. The patient may receive only drug M3 when visiting the pharmacy and then receive drugs M1 and M2 at a later date, or may receive drugs M1, M2, and M3 together after drugs M1 and M2 have been delivered to pharmacy A.

In this way, in this embodiment, each pharmacy can allocate a portion of the medication dispensed based on prescription data to a first dispensing center and another portion of the medication dispensed to a second dispensing center.

Specifically, the control unit 11 of the pharmacy dispensing support device 1 corresponding to Pharmacy A selects, from among multiple dispensing centers, multiple dispensing centers to which Pharmacy A will request dispensing of the prescription data acquired, and outputs dispensing requests to each of the multiple selected dispensing centers.

For example, when a pharmacist determines that prescription data for a patient does not contain any medications that the patient needs immediately and that dispensing can be requested from a dispensing center, the allocation processing unit 113 searches for an allocation destination for dispensing of the prescription data. For example, the allocation processing unit 113 checks the drug inventory status at each dispensing center and searches for a dispensing center that can dispense the drug.

For example, if dispensing center P1 is capable of dispensing drugs M1 and M4 from among drugs M1 to M4 included in the prescription data, and dispensing center P2 is capable of dispensing drugs M2 and M3 from among drugs M1 to M4 included in the prescription data, the allocation processing unit 113 allocates the dispensing of drugs M1 and M4 to dispensing center P1 and the dispensing of drugs M2 and M3 to dispensing center P2.

The method of dispensing medication for one prescription data using multiple dispensing centers may be performed when certain conditions are met. For example, when a pharmacist presses the "Split Prescription" button on any of the screens shown in Figures 3, 4, and 8 to 10, the control unit 11 can allocate the dispensing of the prescription data to multiple dispensing centers.

For example, when a pharmacist presses the "Split Prescription" button on the candidate details screen shown in FIG. 8, the allocation processing unit 113 allocates the dispensing of drugs M1 and M4 to dispensing center P1 and allocates the dispensing of drugs M2 and M3 to dispensing center P2. The control unit 11 (dispensing display processing unit 115) displays the allocation results on the split screen (prescription split screen) shown in FIG. 22. On the split screen shown in FIG. 22, "Prescription 1" shows information on drugs M1 and M4 dispensed by dispensing center P1, and "Prescription 2" shows information on drugs M2 and M3 dispensed by dispensing center P2. On the split screen shown in FIG. 22, the pharmacist can confirm detailed information about prescriptions 1 and 2 by pressing the "Confirm split prescription 1 details" and "Confirm split prescription 2 details" buttons.

If the pharmacist checks the contents of the split prescription and determines that there are no problems, he or she presses the "Perform Split" button. This causes the control unit 11 to generate prescription data for dispensing requests to be made to dispensing centers P1 and P2 and register it in the candidate data (see Figure 7). When the pharmacist presses the "Execute Entrustment" button on the execution screen (see Figure 13), the control unit 11 (request processing unit 116) outputs a dispensing request (request data) to each of dispensing centers P1 and P2.

In this embodiment, as described above, medication is dispensed at multiple dispensing centers based on one prescription data, and the medication (medicine bag) dispensed at each dispensing center is delivered to the requesting pharmacy or the patient's home.

In the above-described embodiment, the distribution processing unit 113 distributes the dispensing based on one prescription data to two dispensing centers P1 and P2, but in another embodiment, the distribution processing unit 113 may distribute the dispensing to three or more dispensing centers. In another embodiment, the distribution processing unit 113 may select one dispensing center from multiple dispensing centers and distribute the dispensing to the selected dispensing center.

The allocation processing unit 113 may also determine the dispensing center to which the medication should be allocated based on information such as each dispensing center's inventory status, expected delivery date (delivery date), and location (distance from the pharmacy or patient's home). For example, the allocation processing unit 113 may select, from among multiple dispensing centers, one or more dispensing centers that have inventory of the drugs specified in the prescription data and are closest to the pharmacy that obtained the prescription data, and allocate the medication to the selected dispensing center.

The allocation processing unit 113 may also determine the dispensing center to which the medication is to be dispensed based on information such as the type of medication (e.g., oral medication or topical medication), the delivery destination of the medication, whether the patient is a regular patient, and the address (zip code classification). For example, if the patient's prescription data includes an oral medication, the allocation processing unit 113 allocates the dispensing of the oral medication to a dispensing center dedicated to dispensing oral medications, and if the patient's prescription data includes a topical medication, the allocation processing unit 113 allocates the dispensing of the topical medication to a dispensing center dedicated to dispensing topical medications. For example, if the delivery destination of the medication is a pharmacy, the allocation processing unit 113 allocates the dispensing of the medication to a dispensing center dedicated to pharmacies, and if the delivery destination of the medication is a facility (such as a nursing home), the allocation processing unit 113 allocates the dispensing of the medication to a dispensing center dedicated to facilities.

In the above-described embodiment, the control unit 11 exemplifies a case where one prescription is issued for the same patient, but the present invention is not limited to this. In another embodiment, the control unit 11 may execute a process (integration process) to integrate the information on multiple prescriptions into a single prescription when multiple prescriptions are issued for the same patient. For example, when a patient visits multiple departments and multiple prescriptions are issued, the control unit 11 displays an integrated prescription screen (not shown) that integrates the information on the multiple prescriptions into a single prescription. Note that the control unit 11 checks the patient IDs associated with each of the multiple prescriptions to avoid integrating prescription information for different patients, and executes the integration process only if the patient IDs match, or displays only prescription information for the same patient and executes the integration process only if the pharmacist has confirmed it.

Furthermore, for example, if a patient visits multiple medical departments and is issued multiple prescriptions, the control unit 11 may execute a process (integration process) to package the medications for the multiple separate prescriptions into a single package. For example, if a patient has been issued prescriptions from both an internal medicine department and an otolaryngology department, the control unit 11 may display a query screen (not shown) asking whether medications that can be packaged together based on the same dosing period or meal category should be packaged together, and package them together according to the patient's request.

The control unit 11 executes the merging process when, for example, a pharmacist presses the "Merge" button (not shown) on the prescription screen shown in Figure 4. The conditions for executing the merging process are not limited to this. As another example, the control unit 11 may execute the merging process automatically based on pharmacy internal rules. For example, if Pharmacy A has an internal rule that "medical treatments for the same patient by multiple departments will be merged," the control unit 11 will automatically execute the merging process when multiple prescriptions have been issued for the same patient.

As another example, the control unit 11 may automatically execute the integration process based on patient master data. For example, information (a flag) identifying whether or not to execute the integration process may be set for each patient. The control unit 11 automatically executes the integration process when multiple prescriptions have been issued for the same patient and a flag to execute the integration process has been set for that patient.

As another example, the control unit 11 may automatically execute the integration process based on facility master data. For example, information (a flag) may be set for each facility to identify whether a resident of the facility or a resident of a specific room in the facility will execute the integration process. The control unit 11 automatically executes the integration process when multiple prescriptions have been issued for the same patient and a flag to execute the integration process is set for the facility or room of the patient.

Figure 23 shows an example of the procedure for the integration process. The control unit 11 may execute the integration process in step S2 (see Figure 6A) of the dispensing support process (dispensing allocation process). For example, when the control unit 11 acquires a patient's prescription data (S1 in Figure 6A), it displays the prescription contents (see Figure 3) (S211). Next, in step S212, the control unit 11 determines whether the patient has prescriptions from other medical departments. If the patient has prescriptions from other medical departments (S212: Yes), the control unit 11 inquires whether to integrate the prescriptions in step S213. If the pharmacist confirms multiple prescriptions for the same patient and issues an instruction to integrate them (S213: Yes), the control unit 11 executes the prescription integration process in step S214. After step S214, the control unit 11 transitions the process to step S3 in Figure 6A. Furthermore, if the patient does not have a prescription from another medical department (S212: No) or if the pharmacist did not issue the integration instruction (S213: No), the control unit 11 transitions the process to step S3 in FIG. 6A.

In each of the above-described embodiments, the dispensing center is configured to dispense medication in response to a dispensing request sent from a pharmacy, but the present invention is not limited to this. In other embodiments, the dispensing request may be sent from the patient. For example, when a patient selects a pharmacy on their own operation terminal (mobile terminal), the operation terminal sends a dispensing request to the pharmacy dispensing support device 1. Upon receiving the dispensing request from the patient's operation terminal, the pharmacy dispensing support device 1 performs a dispensing allocation process. Once the dispensing request is allocated, the dispensing center dispenses the medication based on the patient's dispensing request. In this way, the dispensing request obtained by the dispensing center may come from a pharmacy or a patient.

The dispensing support system, dispensing support method, and dispensing support program of the present invention make it possible to outsource the dispensing work traditionally performed at dispensing pharmacies to specialized, systematized dispensing institutions or facilities, such as dispensing centers or dispensing factories, that can centrally manage dispensing work. This allows pharmacists at pharmacies visited by patients to create an environment where they can spend as much time as possible away from the physical task of dispensing, and instead focus on human-to-human tasks such as providing medication instructions to patients, checking on their condition on a daily basis, and communicating with patients about various health-related matters, thereby enhancing their role as a "family pharmacy." This not only contributes to healthcare DX (digital transformation), including online healthcare, but also contributes to achieving the Sustainable Development Goals (SDGs), which aim to "ensure healthy lives for all."

[Notes on the Invention]
The following is a summary of the invention extracted from the above-described embodiment. Note that the configurations and processing functions described in the following supplementary notes can be selected and combined as desired.

<Appendix 1>
a first output processing unit that outputs a dispensing request for a part or all of the dispensing based on prescription data corresponding to a pharmacy that can dispense medicines to a dispensing facility that can execute a part or all of the dispensing based on the prescription data corresponding to the pharmacy;
a second output processing unit that, when the first output processing unit outputs the dispensing request to the dispensing facility, outputs a progress status of dispensing corresponding to the dispensing request at the dispensing facility to an operation terminal of the pharmacy;
A dispensing support system equipped with the above.

<Appendix 2>
the second output processing unit causes the operation terminal to display a progress status of at least one of dispensing of the medicine corresponding to the dispensing request and delivery of the dispensed medicine dispensed at the dispensing facility.
2. The dispensing support system according to claim 1.

<Appendix 3>
the second output processing unit, when the dispensing facility dispenses a first drug included in the prescription data and the pharmacy dispenses a second drug included in the prescription data, causes the operation terminal to display a progress status of dispensing the first drug at the dispensing facility and a progress status of dispensing the second drug at the pharmacy;
3. The dispensing support system according to claim 1 or 2.

<Appendix 4>
the second output processing unit causes the operation terminal to display a progress status of dispensing of the first drug at the dispensing facility and a progress status of dispensing of the second drug at the pharmacy side by side on the same screen;
4. The dispensing support system according to claim 3.

<Appendix 5>
a third output processing unit configured to, when receiving an operation to modify request content included in the dispensing request, output an instruction to modify the dispensing request to the dispensing facility;
A dispensing support system according to any one of appendices 1 to 4.

<Appendix 6>
the third output processing unit outputs the correction instruction to the dispensing facility when the correction operation is accepted before the dispensed medicine dispensed at the dispensing facility is shipped.
A dispensing support system as described in Appendix 5.

<Appendix 7>
The correction operation includes at least one of an operation of correcting prescription content of the prescription data, an operation of correcting a delivery destination of the dispensed medicine dispensed at the dispensing facility, and an operation of correcting a scheduled delivery date of the dispensed medicine.
7. The dispensing support system according to claim 5 or 6.

<Appendix 8>
a determination processing unit that determines whether or not there is an abnormality in the dispensing performed at the dispensing facility;
the first output processing unit outputs, to the dispensing facility, a request for re-dispensing of the drug based on the prescription data when the determination processing unit determines that there is an abnormality in the dispensing performed at the dispensing facility;
A dispensing support system according to any one of appendices 1 to 7.

<Appendix 9>
the first output processing unit outputs the re-dispensing request to the dispensing facility when the determination processing unit determines that there is an abnormality in the dispensing performed at the dispensing facility and when a scheduled delivery date of the dispensed drug after re-dispensing is within a predetermined deadline;
9. A dispensing support system as described in Appendix 8.

<Appendix 10>
When the determination processing unit determines that there is an abnormality in the dispensing performed at the dispensing facility and the scheduled delivery date of the dispensed drug after re-dispensing does not meet the specified deadline, the dispensing of the drug requested to be dispensed by the dispensing facility is performed at the pharmacy.
10. The dispensing support system according to claim 9.

1: Pharmacy-side dispensing support device 1A: Pharmacy terminal 1B: Dispensing equipment 5: Center-side dispensing support device 5A: Center terminal 5B: Dispensing equipment 10: Dispensing support system 20: Dispensing support system 111: Acquisition processing unit 112: Reception processing unit 113: Allocation processing unit 114: Proposal processing unit 115: Dispensing display processing unit 116: Request processing unit 117: Progress display processing unit 118: Correction processing unit 119: Determination processing unit

Claims (12)

a first output processing unit that outputs a dispensing request for a part or all of the dispensing based on prescription data corresponding to a pharmacy that can dispense medicines to a dispensing facility that can execute a part or all of the dispensing based on the prescription data corresponding to the pharmacy;
a second output processing unit that, when the first output processing unit outputs the dispensing request to the dispensing facility, outputs a progress status of dispensing corresponding to the dispensing request at the dispensing facility to an operation terminal of the pharmacy;
A dispensing support system equipped with the above. the second output processing unit causes the operation terminal to display a progress status of at least one of dispensing of the medicine corresponding to the dispensing request and delivery of the dispensed medicine dispensed at the dispensing facility.
The dispensing support system according to claim 1. the second output processing unit, when the dispensing facility dispenses a first drug included in the prescription data and the pharmacy dispenses a second drug included in the prescription data, causes the operation terminal to display a progress status of dispensing the first drug at the dispensing facility and a progress status of dispensing the second drug at the pharmacy;
The dispensing support system according to claim 1. the second output processing unit causes the operation terminal to display a progress status of dispensing of the first drug at the dispensing facility and a progress status of dispensing of the second drug at the pharmacy side by side on the same screen;
The dispensing support system according to claim 3. a third output processing unit configured to, when receiving an operation to modify request content included in the dispensing request, output an instruction to modify the dispensing request to the dispensing facility;
The dispensing support system according to any one of claims 1 to 4. the third output processing unit outputs the correction instruction to the dispensing facility when the correction operation is accepted before the dispensed medicine dispensed at the dispensing facility is shipped.
The dispensing support system according to claim 5. The correction operation includes at least one of an operation of correcting prescription content of the prescription data, an operation of correcting a delivery destination of the dispensed medicine dispensed at the dispensing facility, and an operation of correcting a scheduled delivery date of the dispensed medicine.
The dispensing support system according to claim 5. a determination processing unit that determines whether or not there is an abnormality in the dispensing performed at the dispensing facility;
the first output processing unit outputs, to the dispensing facility, a request for re-dispensing of the drug based on the prescription data when the determination processing unit determines that there is an abnormality in the dispensing performed at the dispensing facility;
The dispensing support system according to any one of claims 1 to 4. the first output processing unit outputs the re-dispensing request to the dispensing facility when the determination processing unit determines that there is an abnormality in the dispensing performed at the dispensing facility and when a scheduled delivery date of the dispensed drug after re-dispensing is within a predetermined deadline;
The dispensing support system according to claim 8. When the determination processing unit determines that there is an abnormality in the dispensing performed at the dispensing facility and the scheduled delivery date of the dispensed drug after re-dispensing does not meet the specified deadline, the dispensing of the drug requested to be dispensed by the dispensing facility is performed at the pharmacy.
The dispensing support system according to claim 9. one or more processors,
a first output step of outputting a dispensing request for a part or all of the dispensing based on the prescription data corresponding to a pharmacy capable of dispensing medicines to a dispensing facility capable of dispensing a part or all of the dispensing based on the prescription data corresponding to the pharmacy;
a second output step of outputting, when the dispensing request is output to the dispensing facility in the first output step, a progress status of dispensing corresponding to the dispensing request at the dispensing facility to an operation terminal of the pharmacy;
A dispensing support method that carries out the above. a first output step of outputting a dispensing request for a part or all of the dispensing based on the prescription data corresponding to a pharmacy capable of dispensing medicines to a dispensing facility capable of dispensing a part or all of the dispensing based on the prescription data corresponding to the pharmacy;
a second output step of outputting, when the dispensing request is output to the dispensing facility in the first output step, a progress status of dispensing corresponding to the dispensing request at the dispensing facility to an operation terminal of the pharmacy;
A dispensing support program for causing one or more processors to execute the above.