JP7838966B2 - Store operation support system and store operation support method - Google Patents

Description

This invention relates to a store operation support system that assists store staff with their work and enables remote, centralized management by managers.

A technology is known that supports remote store management by allowing remote managers to easily check the status of work tasks performed at each store, such as convenience stores, and to review video footage of the work being performed.

According to Patent Document 1, the system determines whether or not a staff member performed a task based on the time spent by staff members in a monitoring area that can be monitored by a camera or in a work area without a camera (paragraphs 0077-0084). When a user on the headquarters side, such as a supervisor, selects a task on the schedule list display unit, the corresponding time period's video is displayed (paragraph 0109). The headquarters user then verifies whether or not the staff member actually performed the task by viewing the displayed video (paragraph 0115).

Japanese Patent Publication No. 2015-141563

On the other hand, there are tasks where it is more desirable to confirm the results of the work rather than observing the staff's work in progress. For example, it is more desirable to confirm whether the products are properly displayed on the shelves (the results of the work) rather than observing the staff's work in progress. However, according to Patent Document 1, while it is possible to observe the staff's work in progress, it may be difficult or impossible to quickly and accurately confirm the results of the work.

In light of the above circumstances, the object of the present invention is to provide a store operation support system that enables appropriate video confirmation according to the work content.

A store operation support system according to one embodiment of the present invention is:
A recording device that records the video footage taken by a camera that photographs the store,
A task setting means for setting work tasks to be performed by staff at the aforementioned store,
When the aforementioned work task is completed, a tagging means is provided to tag a tag at a time position in the video, which varies depending on the type of work task, and to assign a tag to a different tag position depending on the type of work task.
A display control means that controls the display device to show the video of the tag location from the recorded video,
It is equipped with.

This allows administrators to view video from different tag positions (playback positions) depending on the type of work task, making it easier to access the video they need to review and reducing their workload. Administrators can quickly and accurately check not only the staff's work in progress but also the results of their work, depending on the type of task.

The tagging means may determine the tag position as either the completion timing, which is the timing when the work task is completed, or the work timing, which is a predetermined timing before the completion of the work task, depending on the type of work task.

Some tasks require monitoring staff during their work, while others require monitoring the results of the work. According to this embodiment, video footage can be viewed at the appropriate time depending on the type of work task.

The store operation support system is
The system further comprises a work completion determination means for determining the completion timing,
The work completion determination means may determine the completion timing when it receives a work completion notification for the work task from a store terminal installed in the store.

The store operation support system is
The system further comprises a work completion determination means for determining the completion timing,
The work completion determination means may determine the completion timing when the detected value of a sensor installed in the store reaches a predetermined value.

The store operation support system is
The system further comprises a work completion determination means for determining the completion timing,
The work completion determination means may determine the completion timing from the video recorded by the recording means.

This allows for the appropriate determination of completion timing depending on the type of work task.

The tagging means may estimate the work timing based on the completion timing determined by the work completion determination means and the standard required time for the work task.

In other words, the work timing can be estimated by going back a specific standard time from the determined completion time. This allows for accurate estimation of work timing without staff having to manually input it.

The tagging means may determine the completion timing or the work timing from the video recorded by the recording means.

This allows for the appropriate determination of completion timing or work timing depending on the type of work task.

The tagging means may vary the time position of the work timing, which is a predetermined timing before the completion of the work task, depending on the type of work task.

For example, by setting the tag location to a time relatively early in the work process, it's possible to check whether the area requiring priority work is being worked on first.

The tagging means may select some of the multiple shooting means according to the type of work task set by the task setting means, and tag the video footage captured by the selected shooting means.

For example, you could tag the video footage captured by a camera positioned to film the work area.

A store operation support method according to one embodiment of the present invention is:
Record video footage of the store,
The work tasks to be performed by the staff at the aforementioned store are set,
When the aforementioned work task is completed, a tag is attached to a tag location that identifies the time position in the video, which varies depending on the type of the work task.
The system controls the display device to show the video at the tag location from the recorded video.

According to this invention, appropriate video confirmation is possible according to the work content. However, this effect is not limited to the present invention.

This document shows a store operation support system relating to one embodiment of the present invention. This shows the functional configuration of the store operation support system. The table of conditions for generating work tasks is shown below. The task list is shown below. The tagging table is shown. This shows the operation flow of the management device. An example of a task list GUI is shown below. This is an example of a video display GUI shown on the administrator's terminal.

The embodiments of the present invention will be described below with reference to the drawings.

1. Overview of the Store Operations Support System

Figure 1 shows a store operation support system according to one embodiment of the present invention.

The store operation support system 1 includes a management device 10, an administrator terminal 20, a store terminal 30, a fixed camera 40, and various sensors 50. The store terminal 30, the fixed camera 40, and the various sensors 50 are installed in the same store 2. The management device 10, the administrator terminal 20, the store terminal 30, the fixed camera 40, and the various sensors 50 each have a network communication interface and are connected to a network N such as the Internet.

In this specification, "Store 2" broadly refers to any facility where staff (people) work on-site, including but not limited to specific examples such as retail stores (convenience stores, clothing stores, etc.), department stores, restaurants, take-out shops, rental shops, warehouses, accommodation facilities, theme parks, outdoor facilities, and public facilities. Store 2 includes the store interior, the store's backyard, and the outdoor area surrounding the store. In this embodiment, Store 2 is assumed to be a convenience store.

The management device 10 is a computer that functions as a server, generating work tasks to be performed by the staff of store 2 and distributing them to the administrator terminal 20 and store terminal 30, as well as storing video footage of store 2 captured by the fixed camera 40 installed in store 2.

In this specification, "work tasks" broadly refers to any individual task performed by staff at Store 2, such as stocking shelves, cleaning floors, cleaning restrooms, organizing trash cans, ordering products, and posting notices, and is not limited to these specific examples.

The administrator terminal 20 is used by administrators such as store managers and area managers who manage store 2. The administrator terminal 20 is, for example, a personal computer or tablet computer. The administrator terminal 20 has operating devices and display devices such as a keyboard, mouse, display, and touch panel. The administrator terminal 20 requests the management device 10 to generate work tasks that store 2 staff should perform, displays a list of work tasks generated by the management device 10 to the administrator, and displays video footage of store 2 (live video, recorded video) stored in the management device 10 to the administrator. The administrator terminal 20 may also provide feedback (comments, likes, etc.) to the store terminal 30 regarding completed work tasks.

In the case where store 2 is a chain store such as a convenience store, typically there are multiple administrator terminals 20, and each administrator terminal 20 manages multiple stores 2. However, for the sake of brevity, this embodiment describes a case where there is only one administrator terminal 20 and one store 2.

The store terminal 30 is used by the staff of store 2. The store terminal 30 is a portable device, such as a tablet computer or personal computer. Typically, the store terminal 30 includes a touch panel with a display and operating device, and a camera (portable camera) that captures images (still images or videos) of store 2. The store terminal 30 displays the work tasks generated by the management device 10. The staff of store 2 perform the work tasks by referring to the store terminal 30, and after performing the work tasks, they operate the store terminal 30 to complete the tasks.

The fixed camera 40 is installed in store 2 and is a recording means that continuously captures video footage. The video footage captured by the fixed camera 40 may be temporarily recorded in the fixed camera 40's recorder and/or store terminal 30, and further transmitted to the management device 10, either via or without the store terminal 30, and recorded in the management device 10. Typically, multiple fixed cameras 40 are installed in store 2. For example, multiple fixed cameras 40 are installed in positions that allow them to capture multiple aisles, kitchens, cash registers, entrances, warehouses, etc. However, in this embodiment, for the sake of brevity, unless otherwise specified, the case where there is only one fixed camera 40 will be described. Note that the fixed camera 40 may have a variable shooting range, such as a camera with pan, tilt, and zoom control.

The various sensors 50 include, for example, an ultrasonic sensor for detecting the fullness of the trash cans in store 2, a toilet door open/close sensor for detecting the number of times the toilets in store 2 have been used, and a panel sensor for detecting the number of items on the display shelves in store 2. The various sensors 50 transmit their detected values to the store terminal 30. The store terminal 30 transmits the detected values from the various sensors 50 to the management device 10, either via or without the administrator terminal 20.

2. Functional Configuration of the Store Operation Support System

Figure 2 shows the functional configuration of the store operation support system.

In the control circuit 100 of the management device 10, the CPU operates as a task setting unit 101, a display control unit 102, a work completion determination unit 103, and a tagging unit 104 by loading the information processing program stored in the ROM into the RAM and executing it. The management device 10 has a large-capacity non-volatile recording device 110, such as an HDD or SSD. The recording device 110 stores a work task generation condition table 120, a work task table 130, and a tagging table 140, and functions as a recording means having a video recording unit 150 that records video of store 2.

The video recording unit 150 records the video footage of the store 2 captured by each fixed camera 40 by creating files (for example, formatting one hour of video into a single file).

Figure 3 shows the task generation condition table.

The task generation condition table 120 defines the conditions for generating task tasks. Specifically, the task generation condition table 120 records the work type name 121 and the generation conditions 122 in relation to each other. The work type name 121 is a name that identifies the type of work. The generation conditions 122 are the conditions (triggers, timings) for generating a task for the work identified by the work type name 121. For example, the task generation condition table 120 defines tasks such as generating a floor cleaning task every six hours, generating a toilet cleaning task whenever the number of times the toilet door is opened and closed detected by the toilet door opening/closing sensor reaches a predetermined value, generating a trash can tidying task whenever the trash can's occupancy rate detected by the ultrasonic sensor reaches a predetermined value, generating a product ordering task at 4 PM every day, generating an inventory replenishment task when the number of products on the display shelves detected by the fixed camera 40 falls below a predetermined value, and generating a notice posting task based on instructions from the administrator terminal 20.

Figure 4 shows the task table.

The work task table 130 is a list of work tasks generated by the management device 10 according to the work task generation condition table 120. The work task table 130 records the work task ID 135, work type name 131, work timing 132, work deadline 133, implementation status 134, video file ID 136, and tag position 137 in relation to each other. The work task ID 135 uniquely identifies each work task and includes, for example, a serial number or the work task generation date and time. The work type name 131 is a name that identifies the type of work, for example, stocking shelves, cleaning toilets, cleaning floors, posting notices, etc. The work timing 132 indicates the timing at which the work task should be performed, for example, "immediately," "when you have a moment," etc. The work deadline 133 indicates the deadline for performing the work task, for example, "by X time," "by the end of today," etc. The implementation status 134 is the implementation status of the work task, for example, "completed (under review)," "not yet," etc.

The video file ID 136 and tag position 137 are blank when the work task is generated and are registered after the work task is completed. The video file ID 136 identifies the video file containing footage of the work task during and before/after its execution. The tag position 137 identifies the time position within this video (movie), specifically the time position where the video should be played.

The management device 10 records the generated work tasks in the work task table 130 in order of priority. For example, the management device 10 records work tasks with an approaching deadline 133, work tasks with a work timing 132 of "immediately," and work tasks set by operations from the administrator terminal 20 as having high priority, placing them at the top of the work task table 130. In this example, the management device 10 records work tasks with a work timing 132 of "immediately" and an approaching deadline 133 as having the highest priority, placing them at the very top of the work task table 130.

The management device 10 sequentially deletes tasks whose completion status 134 is "completed" from the work task table 130. Alternatively, the management device 10 may delete the work task from the work task table 130 after the administrator confirms the status by viewing the video displayed on the administrator terminal 20 and receiving notification of completion from the administrator terminal 20.

Figure 5 shows the tagging table.

The tagging table 140 defines the tag position for each type of work. Specifically, the tagging table 140 records the work type name 141, the camera name 143, and the tag position 142 in relation to each other. The work type name 141 is a name that identifies the type of work. The camera name 143 identifies the fixed camera 40 (i.e., a fixed camera 40 installed in a position that can photograph the work area) that photographs the work task of this work type name 141 during and before and after its execution. As described above, the tag position 142 identifies the time position in the video (moving image) captured by the fixed camera 40, specifically, the time position at which the video should be played back. The tag position 142 is, for example, "Working," "Work Completed," etc. "Working" is an example of the work timing of the present invention, and is a predetermined timing before the completion of the work task, and is included in the time period from the start to the completion of the work, i.e., the working time period. The tag position 142 may specify a more concrete time location for "work in progress," such as "X minutes after the start of work" or "X minutes before the completion of work," thereby differentiating the time location of the work timing depending on the type of work task. Furthermore, "work completion" is an example of the completion timing in this invention, and as described later, it is the date and time (timing) when the work task is completed. Therefore, the work timing refers to a point in time before the completion timing.

For example, for task type 141, "Floor Cleaning," it's difficult to determine if the floor is completely cleaned just by reviewing the video after cleaning (for example, dust in corners may not be visible). Therefore, it's easier to estimate the cleaning results by observing how the staff are cleaning; thus, tag position 142 is "In Progress." For task type 141, "Cooking," tag position 142 is "In Progress" to confirm that staff are cooking (frying, etc.) safely. On the other hand, for task types 141, "Stocking Shelves" and "Posting Signs," it's more important to confirm the state of the stocked goods and displayed items, or the posted signs, rather than observing how the staff are working; therefore, tag position 142 is "Work Completed." Alternatively, for task type 141, "Floor Cleaning," tag position 142 could be more specific, such as "5 minutes after the start of work," instead of "In Progress." Setting tag position 142 to a relatively early time after the start of work allows for confirmation of whether areas requiring priority cleaning are being cleaned first.

3. Operation Flow of the Store Management Support System

Figure 6 shows the operation flow of the control device.

The task setting unit 101 of the management device 10 sets the work tasks to be performed by staff at store 2. Specifically, when the generation condition 122 defined in the work task generation condition table 120 occurs, the task setting unit 101 generates a work task with the work type name 121 and records the generated work tasks in the work task table 130 in an order according to priority, etc. (step S101).

The display control unit 102 of the management device 10 generates display data for displaying the work type name 131, work timing 132, work deadline 133, and implementation status 134, which are included in the work task table 130 that records the work tasks generated by the task setting unit 101 in order of priority, on the administrator terminal 20 and the store terminal 30. The display control unit 102 transmits the display data to the administrator terminal 20 and transmits the display data to the store terminal 30, either via or without the administrator terminal 20. As a result, the display control unit 102 causes the administrator terminal 20 and the store terminal 30 to display the work task list GUI 160 based on the display data (step S102).

Figure 7 shows an example of a task list GUI.

The task list GUI 160 includes a task type message 161, a task timing 162, a task deadline 163, and a completion status 164. The task type message 161, task timing 162, task deadline 163, and completion status 164 displayed in the task list GUI 160 correspond to the task type name 131, task timing 132, task deadline 133, and completion status 134 in the task task table 130, respectively. A checkmark in the completion status 134 indicates "completed," while the absence of a checkmark indicates "not yet completed."

Staff at store 2 perform work tasks by referring to the work task list GUI 160 displayed on the store terminal 30. Upon completing a work task, they operate the store terminal 30 to mark it as complete. For example, a staff member completes a work task by touching the completion status 164 of the corresponding work task on the work task list GUI 160 displayed on the store terminal 30. The store terminal 30 then sends a work completion notification to the management device 10. The work completion notification includes the work task ID and the date and time of completion.

Furthermore, as described above, the video footage continuously captured by the fixed camera 40 installed in store 2 is transmitted to the management device 10, either via or without the store terminal 30, and recorded in the video recording unit 150 of the management device 10. The store terminal 30 also transmits the detection values of various sensors 50 to the management device 10, either via or without the administrator terminal 20.

The work completion determination unit 103 of the management device 10 determines the date and time (completion timing) when a work task is completed (step S103). The work completion determination unit 103 can determine the completion timing under different conditions depending on the type of work task. This allows for appropriate determination of the completion timing according to the type of work task. For example, if the type of work task is stocking shelves, the work completion determination unit 103 can determine the completion timing as the date and time of work completion described in the work completion notification when it receives a work completion notification from the store terminal 30 installed in the store 2. If the type of work task is organizing trash cans, the work completion determination unit 103 can determine the completion timing when it determines that the detected value of the received sensor 50 has reached a predetermined value (for example, 0% fullness). If the type of work task is floor cleaning, the work completion determination unit 103 can determine the completion timing based on the image analysis results of the video recorded by the fixed camera 40, which is recorded in the video recording unit 150. When the work completion determination unit 103 determines the completion timing, that is, when the work task is completed, it updates the implementation status 134 of the work task table 130 to "Completed (Under Review)" or "Completed".

The display control unit 102 of the management device 10 generates display data for displaying the updated work task table 130 on the administrator terminal 20 and the store terminal 30 when the work completion determination unit 103 updates the implementation status 134 of the work task table 130. The display control unit 102 transmits the display data to the administrator terminal 20, and transmits the display data to the store terminal 30, either via or without the administrator terminal 20, causing the administrator terminal 20 and the store terminal 30 to display the work task list GUI 160 with the implementation status 164 updated to a "check mark" based on the display data (step S104).

Meanwhile, when the work completion determination unit 103 determines the completion timing, that is, when the work task is completed, the tagging unit 104 of the management device 10 tags a specific tag location in the video continuously captured by the fixed camera 40 recorded by the video recording unit 150. The tagging unit 104 writes the video file ID 136 and tag location 137 of the tagged video to the work task table 130 (step S105).

The tagging unit 104 attaches tags to different tag locations depending on the type of work task. Specifically, the tagging unit 104 refers to the tagging table 140 and attaches tags to the tag location 142 associated with the work type name 141, which indicates the type of completed work task. That is, as shown in Figure 4, it performs a process (tagging) that associates the time position of the video footage capturing the work status of the work task with the work task itself. As a result, the tagging unit 104 determines the completion timing or work timing of the work task as the tag location, depending on the type of work task.

If the tag position 142 is "work completed," the tagging unit 104 tags the video using the completion timing determined by the work completion determination unit 103 as the tag position. On the other hand, if the tag position 142 is "work in progress," the tagging unit 104 only needs to estimate the work timing from the completion timing determined by the work completion determination unit 103 and a standard required time according to the type of work task (for example, 10 minutes for floor cleaning). In other words, the tagging unit 104 only needs to estimate the work timing by going back a specific standard required time from the completion timing determined by the work completion determination unit 103. This allows the work timing to be appropriately estimated without the staff having to input the work timing into the store terminal 30. If the tag position 142 is "work in progress," the tagging unit 104 may make the time position of the work timing different depending on the type of work task. For example, if the tag position 142 is "X minutes after the start of the task" or "X minutes before the completion of the task," the tagging unit 104 will adjust the time position of the task depending on the type of task. If the tag position 142 is "task completed" or "task in progress," the tagging unit 104 may determine the completion timing or task timing based on the image analysis results of the video footage continuously captured by the fixed camera 40, which is recorded in the video recording unit 150.

The tagging unit 104 selects some of the multiple fixed cameras 40 according to the type of work task, and tags the video footage captured by the selected fixed cameras 40. "Some fixed cameras 40" means one or more fixed cameras 40 out of the multiple fixed cameras 40. That is, the tagging unit 104 refers to the tagging table 140 and tags the video footage captured by the camera name 143 associated with the work type name 141, which indicates the type of completed work task. For example, if the type of work task is "cooking," the tagging unit 104 should tag the video footage captured by the fixed camera 40 installed in a position capable of capturing the kitchen.

Meanwhile, the administrator terminal 20 displays the updated work task list GUI 160 with the updated implementation status 164 (step S104). The administrator refers to the work task list GUI 160 displayed on the administrator terminal 20 and selects the work type message 161 indicating the work task whose implementation status 164 has been updated to a "check mark". The administrator terminal 20 then sends a request to the management device 10 to display the video of the selected work task, including its work task ID.

The display control unit 102 of the management device 10 receives a request from the administrator terminal 20 to display video of a work task (step S106). The display control unit 102 refers to the work task table 130 and reads the video file identified by the video file ID 136 associated with the work task ID 135 included in the display request from the video recording unit 150. The display control unit 102 streams the read video file to the administrator terminal 20 from the time position specified by the tag position 137. As a result, the display control unit 102 controls the display device of the administrator terminal 20 to display the video at the tag position 137 from the recorded video (step S107).

For example, in a stocking task, it's necessary to verify that the products are properly displayed, so it's required that the entire completed video be displayed for the manager to review. Therefore, the display control unit 102 can, for example, display a still image, making it easier for the manager to understand the situation. On the other hand, for tasks with long video durations, such as floor cleaning, or tasks where a general overview of the work is sufficient, the display control unit 102 can, for example, play the video at double speed, allowing the manager to quickly understand the situation. By varying the video display mode according to the type of task, managers can quickly and accurately understand the store's situation.

Figure 8 shows an example of a video display GUI displayed on the administrator terminal.

For example, the video display GUI 170 can select either a live video display mode 171 or a recorded video display mode 172. In this example, the recorded video display mode 172 is selected. The video display GUI 170 includes a time gauge 173. The time gauge 173 indicates the time position within the currently displayed video file (1 hour). At the start of video display, the streamed video is displayed from the time position identified by the tag position 174. The time gauge 173 may display only the tag position 174 of one work task, or it may also display the tag positions 175 of other work tasks performed within the time frame of the currently displayed video file (1 hour). Furthermore, the time position 176 of another event different from the work tasks may also be displayed on the time gauge 173. The video display GUI 170 may further include a group of icons 178 for selecting the display position on the time gauge 173 or pausing the display. The video display GUI 170 may also be able to display a tag list 179.

The video display GUI 170 includes a video display area 177. The video display area 177 may display only video files identified by the video file ID 136 associated with the work task ID 135 included in the display request from the administrator terminal 20 (i.e., video of the work task to be reviewed). Alternatively, as shown in the illustrated example, multiple videos from multiple fixed cameras 40 at the same time (i.e., the same time position as defined by the time gauge 173) may be displayed simultaneously.

This allows administrators to view video footage from different tag positions (playback positions) depending on the type of work task using the administrator terminal 20, making it easier to access the video footage that needs to be reviewed and reducing the burden on administrators. Administrators can quickly and accurately check not only the staff's work in progress but also the results of their work, depending on the type of work task.

In the above embodiment, it was explained that the management device 10 primarily performs information processing; however, the administrator terminal 20 and/or the store terminal 30 may perform some of the information processing of the management device 10.

In the above embodiment, "during work" was used as an example of work timing, but "work start" (the time when work begins) or "before work start" (a time before work begins) may also be used. The work start timing can be estimated, for example, from the standard required time and completion timing according to the type of work task. The "before work start" timing can be, for example, set a predetermined time before the work start timing (5 minutes before the work start timing). This allows managers to appropriately check the situation before staff perform a work task (the preparation status of the staff performing the work task and the situation before the start of the target work task), and to appropriately check the series of work statuses from the start of the work task.

Furthermore, the timing for the task may be limited to one of the above-mentioned timings: during the task, at the start of the task, or between the start and start of the task. Alternatively, two or all of these may be used. When multiple timings are used, the tag positions will differ depending on the type of task. Note that the tag positions may also be determined from three or more tag positions, other than the aforementioned timings for the task and completion timing, depending on the type of task.

Furthermore, while the above embodiment uses both the work timing and completion timing to determine the tag position, a configuration using only the work timing is also possible. For example, a time period preceding the completion of the work can be set according to the type of work task, and the work timing corresponding to the type of work task can be determined as the tag position. Alternatively, depending on the type of work task, either during the work, at the start of the work, or before the start of the work can be determined as the tag position.

Furthermore, the tagging process performed by the tagging unit 104 is not limited to the embodiment described above. The tagging unit identifies a frame image corresponding to the time of the tag position 142 from the video recorded in the video recording unit 150. The frame image at that time is identified, for example, based on a timestamp attached to the frame image included in the video. Then, by associating information indicating that the identified frame image is an image capturing the status of a work task set to a completed state (i.e., tagging), the video and the work task may be associated.

Although various embodiments and modifications of this technology have been described above, this technology is not limited to the embodiments described above, and various modifications can be made without departing from the gist of this technology.

1. Store operation support system 10: Management device 100, Control circuit 101, Task setting unit 102, Display control unit 103, Work completion determination unit 104, Tagging unit 110, Recording device 120, Work task generation condition table 130, Work task table 140, Tagging table 150, Video recording unit 2, Store 20, Administrator terminal 30, Store terminal 40, Fixed camera 50, Sensor

Claims (10)

A recording device that records the video footage taken by a camera that photographs the store,
A task setting means for setting work tasks to be performed by staff at the aforementioned store,
Upon completion of the aforementioned work task, a tagging means is provided to tag a tag at a time position in the video, which is different depending on the type of work task, based on the definition of the tag position for each type of work task indicating the type of work task.
A display control means that controls the display device to show the video of the tag location from the recorded video,
A store operation support system equipped with the following features. A store operation support system according to claim 1,
The tagging means determines, depending on the type of work task, either the completion timing, which is the timing when the work task is completed, or the work timing, which is a predetermined timing before the completion of the work task, as the tag location in the store operation support system. A store operation support system according to claim 2,
The system further comprises a work completion determination means for determining the completion timing,
The aforementioned work completion determination means is a store operation support system that determines the completion timing when it receives a work completion notification for the work task from a store terminal installed in the store. A store operation support system according to claim 2 or 3,
The system further comprises a work completion determination means for determining the completion timing,
The aforementioned work completion determination means is a store operation support system that determines the completion timing when the detected value of a sensor installed in the store reaches a predetermined value. A store operation support system according to any one of claims 2 to 4,
The system further comprises a work completion determination means for determining the completion timing,
The aforementioned work completion determination means determines the completion timing from the video recorded by the recording means. This is a store operation support system. A store operation support system according to claims 2 to 5,
The tagging means is a store operation support system that estimates the timing of a task based on the completion timing and the standard time required for the task. A store operation support system according to any one of claims 2 to 6,
The tagging means determines the completion timing or the work timing from the video recorded by the recording means in the store operation support system. A store operation support system according to any one of claims 1 to 7,
The tagging means is a store operation support system that causes the time position of the work timing, which is a predetermined timing before the completion of the work task, to differ depending on the type of work task. A store operation support system according to any one of claims 1 to 8,
The tagging means selects some shooting means from a plurality of shooting means according to the type of work task set by the task setting means, and tags the video captured by the selected shooting means in a store operation support system. The control circuit of the management device executes the information processing program,
The recording device records video footage of the store,
The task setting means sets the work tasks that the staff will perform at the store,
When the work task is completed , the tagging means tags the time position in the video at a tag position that is different depending on the type of work task, based on the definition of the tag position for each type of work task that indicates the type of work task.
The display control means controls the display device to display the video of the tag location from the recorded video.
Methods for supporting store operations.