JP7845883B2 - Order entry device and program - Google Patents

Description

This invention relates to an order entry device and program.

In the restaurant industry, order management systems using portable order entry devices, often referred to as handheld terminals, have long been implemented. In these systems, each server carries an order entry device and, upon receiving a customer's order, operates the device to input the information of the ordered menu items. The order information entered from the order entry device is transmitted wirelessly to an order management system, where it is stored and managed. Based on this order information, cooking instructions are sent to the kitchen, and payment processing for food and beverages is carried out.

In the restaurant industry, particularly in family restaurants, it's common to find menus that offer not only individual main dishes but also a selection of salads, drinks, and other items to choose from. Below, we'll refer to the selectable options for main dishes, such as salads and drinks, as "selection groups," and the individual choices within each group as "selection members."

As a method for inputting such a menu with select options, a technique has been proposed (Patent Document 1) in which, when a main menu is selected, a list of select groups associated with that main menu is displayed, and further, by selecting a select group from this list, its select members are displayed and the select members become selectable.

Japanese Patent Publication No. 2005-182270

Generally, the select menus associated with each menu item are prone to quantity errors due to missed selections or input errors. Conventional order entry systems allow users to check the error details for each select group on the order confirmation screen if multiple quantity errors occur. However, when multiple quantity errors occur, correcting them requires switching between the correction screen and the order confirmation screen to determine the cause of the error, making the process cumbersome for customer service staff. For example, a customer service staff member would select one select group with an error from the order confirmation screen, display the correction screen for that group to make the correction, return to the order confirmation screen, and then select the next select group.

This invention was made in view of the above-mentioned problems, and its objective is to provide an order input device and program that can reduce the operational burden on customer service staff when correcting quantity errors, compared to the case where they have to alternately operate the correction screen and the order confirmation screen.

The order entry device of this disclosure comprises: an input receiving unit for receiving order input; a detection unit for detecting quantity errors in order input information of a menu having at least one selection item, where the number of entered selections for the at least one selection item is insufficient or excessive; a display control unit for controlling a display unit to display one or more correction screens for correcting all detected quantity errors when the detection unit detects a quantity error; and a correction receiving unit for receiving corrections from the one or more correction screens.

The program of this disclosure is a program for causing a computer to function as an input receiving unit for receiving order input, a detection unit for detecting quantity errors in order input information of a menu having at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive, a display control unit that controls a display unit to display one or more correction screens for correcting all detected quantity errors when the detection unit detects them, and a correction receiving unit that accepts corrections from the one or more correction screens.

According to this invention, compared to the process of alternating between the modification screen and the order confirmation screen, it is possible to reduce the operational burden on customer service staff.

This is a diagram illustrating an example of a menu structure for a menu with selection options. This is a schematic diagram illustrating an example of ordering a menu where multiple types of select members can be entered. This is a block diagram showing an example of the configuration of an order management system. (A) is a block diagram showing an example of the electrical configuration of an order input device according to the first embodiment of the present invention, and (B) is a block diagram showing an example of the electrical configuration of an order management device according to the first embodiment of the present invention. Figure 4 is a functional block diagram showing an example of the functional configuration of the order input device. This is a schematic diagram showing the screen transitions in the order entry process. (A) to (D) are schematic diagrams illustrating the conventional procedure for correcting quantity errors. This flowchart shows an example of the flow of the "order input process" according to the first embodiment of the present invention. This flowchart shows an example of the flow of the "correction request processing" according to the first embodiment of the present invention. (A) to (E) are schematic diagrams showing the screen transitions in the modification acceptance process according to the first embodiment. This is a flowchart showing an example of the flow of the "correction acceptance process" according to the second embodiment of the present invention. (A) to (D) are schematic diagrams showing the screen transitions in the modification acceptance process according to the second embodiment. This is a schematic diagram showing the correction mode settings screen.

The embodiments of the present invention will be described in detail below with reference to the drawings.

<First Embodiment>
In family restaurants and similar establishments, menu items include both single main dishes and menu items that include a main dish with a selection of other items. In menus with selections, in addition to the main dish, there are multiple selection groups, and each selection group has multiple selection members.

Figure 1 is a schematic diagram showing an example of a menu structure with selection options. In this example, the menu item is "Steak Set." For the Steak Set, the following are available as selection groups: "How the meat is cooked," "Type of salad," "Rice or bread," and "Drink." For the cooking method, there are three options: "Rare, Medium, Well-done." For the type of salad, there are five options: "Caesar salad, Green salad, Tuna salad, Seafood salad, Chicken salad." For rice or bread, there are two options: "Rice, Bread." For drinks, there are eleven selection members: "Coffee, Iced coffee, Black tea, Iced tea, Herbal tea, Cola, Ginger ale, Lemon squash, Orange juice, Apple juice, Grape juice."

When a customer orders one of the above selection menus, the server will ask the customer which selection member they would like to choose from each selection group. The customer will then select one selection member from the available options for each selection group. The server will then input the selected selection member into the order entry system, associating it with the menu item, such as a steak set. When serving, the server will provide the customer with the selection member associated with the main menu item; for example, a customer who ordered a steak set will receive "a medium steak, green salad, rice, and tea."

Furthermore, when multiple orders are received for menus with selection options, multiple types of selection members will also need to be entered. Figure 2 is a schematic diagram showing an example of an order for a menu where multiple types of selection members can be entered. In this example, the main menu item is "Hamburg Steak." "Rice or Bread" and "Drinks" are selection groups, and multiple selections are possible for each selection member. For example, if the quantities in each selection group match the quantities on the main menu, such as 4 hamburg steaks, 3 rice, 1 bread, 1 coffee, 2 teas, and 1 cola, then multiple types of selection members can be entered for each selection group. In the case of such a menu, when serving, the server will confirm the order with the customer, asking questions such as, "Who would like rice?" while serving the food.

(Order management system)
Next, we will explain the general configuration of the order management system with reference to Figure 3.
As shown in Figure 3, the order management system 10 includes multiple order input devices 20, an order management device 22, a printing device 24, a cooking management device 26, a serving management device 28, and an accounting device 30. Each device is connected to the network N via a router in the store using a wireless communication method such as Wi-Fi (registered trademark) or Bluetooth (registered trademark). The network N may also be connected via the internet or other means using wireless communication such as LTE.

The order input device 20 according to this embodiment is a terminal device equipped with a touch panel capable of scrolling, such as a smartphone, used by customer service staff to input orders. The order management device 22 is connected to the order input device 20 via the network N. The order input device 20 transmits the order input information entered by the customer service staff to the order management device 22 via the network N.

Furthermore, the order management device 22 is connected to the printing device 24, the cooking management device 26, the serving management device 28, and the accounting device 30. As a prerequisite, the order management process for a store managed by the order management device 22 consists of three main stages: ordering, cooking, and serving. An order is considered complete when the ordered items are cooked and served.

The order management device 22 receives and manages input information from each device. The printing device 24 prints slips according to the customer's order information. The cooking management device 26 displays the order details, indicating the ordered items and quantities, based on the customer's order information. The cooking management device 26 also displays the order status of the store. The cooking management device 26 receives the operation indicating the completion of cooking and transmits the cooking completion information to the order management device 22. The serving management device 28 displays the order status of the store. The serving management device 28 receives the operation indicating the completion of serving by an employee and transmits the serving completion information to the order management device 22. The accounting device 30 performs accounting processing based on the slip information generated for each customer.

(Electrical configuration of the order entry device)
First, the electrical configuration of the order input device 20 will be explained with reference to Figure 4(A).
As shown in Figure 4(A), the order input device 20 according to this embodiment is a terminal such as a smartphone and includes a CPU (Central Processing Unit) 32, ROM (Read Only Memory) 34, RAM (Random Access Memory) 36, a touch panel input display device 38, a communication unit 44, and a storage unit 46. The touch panel input display device 38 includes a display unit 40 and an input unit 42. The CPU 32, ROM 34, RAM 36, display unit 40, input unit 42, communication unit 44, and storage unit 46 are each connected to one another via a bus 48.

The CPU 32 reads the program stored in the ROM 34 and the memory unit 46, and executes the program using the RAM 36 as the work area. For example, an SSD (Solid State Drive) or flash memory can be used as the memory unit 46. The memory unit 46 stores the program for executing the order input process according to this embodiment, various screen information, and order input information entered by the customer service staff.

The display unit 40 of the touch panel input display device 38 is, for example, a liquid crystal display (LCD) or an organic electroluminescent (EL) display. The display unit 40 is equipped with a touch panel for operating the order input device 20. The input unit 42 detects the position coordinates where the touch panel is operated and acquires the input information.

Furthermore, the order input device 20, when viewed from above, has a rectangular shape where the vertical length is longer than the horizontal length. The order input device 20 is used in a vertical orientation, with its length facing vertically. Therefore, the various screens displayed on the display unit 40 are also rectangular in shape, with the vertical length longer than the horizontal length.

The communication unit 44 is an interface for communicating with external devices via a wired or wireless communication line. In this embodiment, the communication unit 44 is connected to the network N and communicates with the order management device 22 via the network N. In this embodiment, the communication unit 44 and the network N are connected via wireless communication.

(Order management system)
Next, the electrical configuration of the order management device 22 will be described.
Figure 4(B) is a block diagram showing an example of the electrical configuration of an order management device 22 according to the first embodiment of the present invention.

As shown in Figure 4(B), the order management device 22 according to this embodiment comprises a CPU 80, ROM 81, RAM 82, input unit 83, display unit 84, communication unit 85, and storage unit 86. Each of the CPU 80, ROM 81, RAM 82, input unit 83, display unit 84, communication unit 85, and storage unit 86 is connected to the others via a bus 87.

The CPU 80 reads the program stored in the ROM 81 and the memory unit 86, and executes the program using the RAM 82 as the work area. For example, an SSD or flash memory can be used as the memory unit 86. Although not shown in the figures, the memory unit 86 stores the order input program for executing the order input process according to this embodiment, and order input information entered by the customer service staff from the order input device 20.

The order entry program may also be stored in other storage devices such as ROM81. Furthermore, the order entry program may be provided on computer-readable media such as magneto-optical disks, CD-ROMs, or USB memory sticks, or it may be provided via a network.

The input unit 83 includes a pointing device such as a mouse and a keyboard, and is used for various types of input.

The display unit 84 is, for example, a liquid crystal display or an organic EL display. Alternatively, the display unit 84 may function as an input unit 83 by employing a touch panel system.

The communication unit 85 is an interface for communicating with external devices via a wired or wireless communication line. In this embodiment, the communication unit 85 is connected to the network N and communicates with the order input device 20 via the network N. In this embodiment, the communication unit 85 and the network N are connected via wireless communication.

Furthermore, since the printing device 24, cooking management device 26, serving management device 28, and accounting device 30 each have the same electrical configuration as the order management device 22, their explanations are omitted here.

(Functional configuration of the order entry device)
Next, we will describe the functional configuration of the order entry device.
Figure 5 is a functional block diagram showing an example of the functional configuration of the order input device shown in Figure 4(A). As shown in Figure 5, the order input device 20 includes an input receiving unit 60 that receives order input, an error detection unit 62 that detects quantity errors in the order input information of a menu that has at least one select group (i.e., selection items) where the number of select members (i.e., options) for at least one select group is insufficient or excessive, a display control unit 64 that controls the display unit to display one or more correction screens for correcting all detected quantity errors when the error detection unit 62 detects a quantity error, and a correction receiving unit 66 that receives corrections from one or more correction screens.

(Conventional processing procedure)
Here, we will briefly explain the conventional order entry process procedure with reference to Figure 6.
First, the server enters header information such as the table number and the number of people into the header information input screen 100. After the server finishes entering the header information and operates button 102 on the header information input screen 100, the menu list display screen 200 is displayed. The server takes the customer's order and operates the selection button for the ordered menu item to enter the menu item. When a menu item with a selection option is entered, the selection screen 300 is displayed.

On the selection screen 300, a scrollable list of select groups and select members corresponding to menu items is displayed below the header information display section 302 and the menu item display section 304. A portion of this list is displayed in the scrollable display area 306. The service staff member takes the customer's order, uses the image of the ordered select member as a selection button, and inputs the select member. The service staff member can also return to the menu list display screen 200 by using the back button 308.

Once the customer service representative has finished entering the select member information and operates the confirmation button 310 on the select selection screen 300, the confirmation screen 400 will be displayed. If the menu does not include a select option, the confirmation button 202 on the menu list display screen 200 will be operated, and the confirmation screen 400 will be displayed. On the confirmation screen 400, a scrolling list of the input results is displayed below the header information display section 402, and some of the input results are displayed in the input content display section 404.

Then, the customer service representative scrolls to check the entered information, and if there are no problems with the entered information, they operate the submit button 408. When the submit button 408 is operated, the order input information is sent to the order management device 22. While the order input information is being sent, the submission status display screen 500 is displayed. The customer service representative can also return to the menu list display screen 200 by operating the back button 406.

If there are quantity errors in the input, the quantity errors will be displayed along with the input results on the confirmation screen 400. For example, as shown in Figure 7(A), if there are quantity errors in the "Cooking Method" for the fillet steak and the "Rice or Bread" for the breakfast set, the selection groups with quantity errors will be highlighted on the confirmation screen 400, as shown in Figure 7(B). Furthermore, error messages such as "How would you like your meat cooked?" or "Quantity error in selection." will be displayed for the selection groups with quantity errors.

Then, when the customer service representative selects the image of the select group with the quantity error on the confirmation screen 400 using the select button, the system transitions to the correction screen 600. On the correction screen 600, all select groups and select members of the menu item containing the select group with the quantity error are displayed in a scrolling view. A confirmation button (not shown) is also displayed at the end of the correction screen 600.

If quantity errors occur in multiple menu items, the service staff member will select one select group with the error from the confirmation screen 400, display the correction screen 600 for the selected select group, make the correction, and then return to the confirmation screen 400 by operating the confirmation button (not shown) to select the next select group.

For example, in the example shown in Figure 7(A), the user selects the "Meat Cooking Method" group on the confirmation screen 400 shown in Figure 7(B), and then transitions to the correction screen 600 shown in Figure 7(C). Error corrections are made for "Meat Cooking Method" on the correction screen 600, and after the error corrections are complete, the user returns to the confirmation screen 400. On the confirmation screen 400, the user scrolls through the input results to display the "Rice or Bread" group, selects "Rice or Bread," and transitions to the correction screen 600 shown in Figure 7(D). Error corrections are then made for "Rice or Bread" on the correction screen 600.

In conventional order entry processes, the customer service staff's operation is cumbersome, as they must alternate between the confirmation screen and the correction screen. Furthermore, scrolling to the "Check Details" button at the end of the correction screen 600 is time-consuming. Additionally, as shown in Figures 7(C) and (D), the correction screen 600 displays all select groups and all select members of menu items with quantity errors, making it cumbersome. Even in the confirmation screen shown in Figure 7(B), if there are many menu items, it is difficult to find the menu item with the error without scrolling.

(Order input processing of the present invention)
Next, the order input process of the present invention will be described.
In the "order input processing" according to the first embodiment of the present invention, when a quantity error is detected, multiple correction screens for correcting all detected quantity errors are displayed sequentially and corrections are accepted, thereby allowing all quantity errors to be corrected without returning to the confirmation screen.

In this embodiment, the correction screen is denoted with the designation 600A _n (where n is an integer from 1 to 4) to distinguish it from the conventional correction screen 600. In addition, the confirmation screen in this embodiment that shows an error is denoted with the designation 400A to distinguish it from the normal confirmation screen 400 (which is the same as the conventional confirmation screen 400) that shows no error. Furthermore, when there is no need to distinguish between the correction screens 600A _n (where n is an integer from 1 to 4), they are collectively referred to as the correction screen 600A.

Next, the processing flow of the program for executing this "order entry process" will be explained with reference to Figures 8 and 9. This program is executed by the CPU 32 of the order entry device 20. This program starts when a customer service representative instructs the start of input from an initial screen (not shown).

First, in step S100, the CPU 32 accepts the order input. As described above, it displays the header information input screen 100 to accept the input of header information, and displays the menu list display screen 200 to accept the input of menu items. Furthermore, in the case of a menu with select options, it displays the select selection screen 300 to accept the input of select members for each select group.

Next, in step S102, the CPU 32 determines whether the confirmation button has been pressed. After the customer service staff has finished entering the order, they press the confirmation button on the menu list display screen 200 or the selection screen 300. If the confirmation button has been pressed, the process proceeds to step S104. If the confirmation button has not been pressed, the process returns to step S100 and continues to accept the order.

Next, in step S104, the CPU 32 executes an error detection process to detect quantity errors in response to the operation of the confirmation button. In the following step S106, the CPU 32 determines whether or not there are any errors. If no quantity errors are detected, the process proceeds to step S108; if a quantity error is detected, the process proceeds to step S114.

Next, in step S108, the CPU 32 displays the normal confirmation screen 400, indicating that no quantity error was detected. In the following step S110, the CPU 32 determines whether the submit button has been pressed. The customer service representative checks the input content, and if there are no problems with the input, they press the submit button.

If the send button is pressed, the process proceeds to step S112. If the send button is not pressed, the process repeatedly checks whether the send button was pressed or not. Next, in step S112, the CPU 32 controls the communication unit 44 in response to the press of the send button to transmit the order input information to the order management device 22, and then terminates the routine.

On the other hand, if a quantity error is detected in step S106, the CPU 32 executes the "correction acceptance process" in step S114. In the subsequent step S116, the CPU 32 determines whether the confirmation button was pressed. After the customer service representative finishes the correction input, they press the confirmation button on the correction screen 600A. If the confirmation button is pressed, the process returns to step S104, and error detection is performed again. If the confirmation button is not pressed, the process repeatedly determines whether the confirmation button was pressed.

If all quantity errors are corrected in the "Correction Acceptance Processing," no quantity errors will be detected in the error detection processing in step S104. In step S108, the normal confirmation screen 400 is displayed in response to the absence of detected quantity errors. In step S112, if the submit button is pressed on the confirmation screen 400, the order input information is sent to the order management device 22, and the routine ends.

Furthermore, the correction acceptance process described later cannot proceed until the error correction input is complete. Since the quantity error is expected to be resolved, if the confirmation button is pressed in step S116, step S104, which performs the error detection process, may be skipped, and the process may return to step S106.

(Correction request processing)
Here, we will explain the flow of the "correction acceptance process" with reference to Figures 9 and 10.
First, in step S200, the CPU 32 displays a confirmation screen 400A in case of an error. As shown in Figure 10(A), the confirmation screen 400A in case of an error includes a header information display unit 402, an input content display unit 404 that displays the input content, a back button 406, and a correct button 410. The confirmation screen 400A in case of an error differs from the confirmation screen 400 shown in Figure 7(B) in that it displays a correct button 410 instead of a send button 408.

Next, in step S202, the CPU 32 determines whether the correction button has been pressed. The customer service representative checks the error details and presses the correction button. If the correction button has been pressed, the process proceeds to step S204. If the correction button has not been pressed, the process repeatedly determines whether the correction button has been pressed.

Next, in step S204, the CPU 32 selects one select group containing a quantity error. If there are multiple select groups containing quantity errors, the selection order is arbitrary, but for example, the CPU may select from the select group containing the quantity error located upstream in the scroll of the input results. In this case, for example, in the example in Figure 7(A), "How to cook the meat" is selected first.

Next, in step S206, the CPU 32 displays a modification screen 600A _n for the selected select group and accepts the modification. Initially, modification screen 600A ₁ is displayed. As shown in Figure 10(B), modification screen 600A ₁ includes a header information display unit 602, a selection display unit 604 that displays the select members of the selected select group, a back button 606, a confirmation button 608, and a screen transition button 610 that displays "Next Modification".

Unlike the correction screens 600 shown in Figures 7(C) and (D), the correction screen 600A ₁ displays only the select members for one select group to be corrected. Also, the correction screen 600A ₁ differs from the correction screens 600 shown in Figures 7(C) and (D) in that it displays the reason for the error and how to resolve it, such as "How would you like the meat cooked?", "Quantity error in selection," or "Please select only one." Furthermore, the correction screen 600A ₁ differs from the correction screens 600 shown in Figures 7(C) and (D) in that the screen transition button 610 is not enabled (i.e., cannot be operated) until the correction input is complete.

Next, in step S208, the CPU 32 determines whether the correction input is complete. If the correction input is complete, the process proceeds to step S210. If the correction input is not complete, the process returns to step S206 and continues to accept correction input.

Next, in step S210, the CPU 32 determines whether it is the last select group to be modified. If it is the last select group, it proceeds to step S212. If there is a next select group, it proceeds to step S216. In the following step S212, the CPU 32 deletes the screen transition button 610 depending on whether it is the last select group to be modified. In the following step S214, the CPU 32 updates the modified screen to reflect the received modification, displays the updated modified screen _600An , and terminates the routine.

For example, if it is the last select group, the user transitions from the modification screen 600A ₃ shown in Figure 10(D) to the modification screen 600A ₄ shown in Figure 10(E). In modification screen 600A ₄ , the result of selecting "toast" for "rice or bread" is reflected, and the display of the reason for the error and how to resolve the error is removed. Also, in modification screen 600A ₄ , the screen transition button 610 that displays "Next Modification" is removed, and only the confirmation button 608 is displayed.

On the other hand, if there is a next select group, the screen transition button 610 is enabled in step S216. In the following step S218, the CPU 32 updates the modification screen to reflect the received modification and displays the updated modification screen _600An .

For example, if the following select group exists, the system transitions from the modification screen 600A ₁ shown in Figure 10(B) to the modification screen 600A ₂ shown in Figure 10(C). In the modification screen 600A ₂ , for example, the result of selecting "rare" for "how the meat is cooked" is reflected, and the display of the reason for the error and how to resolve the error is removed.

Furthermore, on the modification screen 600A ₂ , the screen transition button 610, which displays "Next Modification," is enabled. Enabling the screen transition button 610 makes it possible to proceed to the next modification. For example, as shown in Figures 10(B) and (C), when a select member is selected for "How to cook the meat," the color of the screen transition button 610 may be changed to let the customer service staff know that the screen transition button 610 has been enabled. In the illustrated example, buttons shown in darker colors are active buttons, i.e., operable buttons.

Next, in step S220, the CPU 32 determines whether to proceed to the next modification screen _600An based on whether the screen transition button 610 has been activated. The customer service representative operates the activated screen transition button 610 to instruct the system to proceed to the next modification. If the screen transition button is operated, the system returns to step S204. If the screen transition button is not operated, the system repeatedly determines whether the screen transition button has been operated.

If the system returns to step S204, the next select group containing the quantity error is selected, and the process from steps S204 to S220 is repeated. For example, if the error correction for "how to cook the meat" is completed, the system transitions from the correction screen 600A ₂ shown in Figure 10(C) to the correction screen 600A ₄ shown in Figure 10(D), and then accepts corrections for "rice or bread".

As explained above, in the first embodiment, error correction can be performed without returning to the confirmation screen, thus reducing the number of touches and scrolling operations. Compared to the case where the correction screen and the order confirmation screen are operated alternately, the workload for customer service staff can be reduced.

Furthermore, in the first embodiment, since one modification screen is displayed for each select group to be modified, it becomes easier to identify the select group currently being modified. Also, since the modification screen only displays the select menu where the error occurred and its associated select members, the displayed select groups become clear, making input operations easier to understand.

Furthermore, in the first embodiment, the screen transition button is not enabled until the error correction for one select group is complete, preventing the user from proceeding to the error correction for the next select group. This allows for error correction without rework.

Furthermore, in the first embodiment, the select group where an error has occurred is highlighted on the correction screen, making it clear where the quantity needs to be corrected and simplifying the input process. Additionally, the reason for the error and how to resolve it are described for the select group where the error occurred, clarifying the conditions for clearing the error and making the required input quantities for each select group easier to understand.

<Second Embodiment>
In the first embodiment, an example was described in which, when there are multiple select groups to be modified, one modification screen is displayed for each select group to be modified. In the second embodiment, however, one modification screen is displayed for multiple select groups to be modified in a batch. Thus, the second embodiment is the same as the first embodiment except for the procedure of the "modification acceptance process". Therefore, the explanation of the same components will be omitted, and only the difference, the "modification acceptance process", will be explained.

Here, the flow of the "correction acceptance process" of the second embodiment will be explained with reference to Figures 11 and 12. The correction screen of this embodiment is denoted with reference numeral 600A _n (where n is an integer from 5 to 7) to distinguish it from the conventional correction screen 600. In addition, the confirmation screen in this embodiment that shows an error is denoted with reference numeral 400B to distinguish it from the normal confirmation screen 400 (which is the same as the conventional confirmation screen 400) that shows no error.

First, in step S300, the CPU 32 displays a confirmation screen 400B in case of an error. As shown in Figure 12(A), the confirmation screen 400B in case of an error includes a header information display unit 402, an input content display unit 404 that displays the input content, a back button 406, and a batch correction button 412. Unlike the confirmation screen 400 shown in Figure 7(B), the confirmation screen 400B in case of an error displays a batch correction button 412 instead of a send button 408.

Next, in step S302, the CPU 32 determines whether the batch correction button has been operated. The customer service representative checks the error details and operates the batch correction button 412. If the batch correction button has been operated, the process proceeds to step S204. If the batch correction button has not been operated, the process repeatedly determines whether the batch correction button has been operated.

Next, in step S304, the CPU 32 displays a batch correction screen 600A ₅ for all select groups to be corrected and accepts the correction. As shown in Figure 12(B), the correction screen 600A ₅ includes a header information display unit 602, a selection display unit 604 that displays the select members of all select groups to be corrected, a back button 606, and a confirmation button 608.

Unlike the modification screen 600 shown in Figures 7(C) and (D), the modification screen 600A ₅ displays only the select members of the select group to be modified. Also, unlike the modification screen 600A ₁ of the first embodiment, the modification screen 600A ₅ displays the select members of multiple select groups to be modified all at once.

Furthermore, the correction screen 600A ₅ differs from the correction screen 600 shown in Figures 7(C) and (D) in that it displays the reason for the error and how to resolve it. In addition, the correction screen 600A ₅ differs from the correction screen 600 shown in Figures 7(C) and (D) in that the confirmation button 608, which is a screen transition button, is not enabled until the correction input is complete.

Next, in step S306, the CPU 32 accepts the correction from the correction screen 600A ₅ , and in the following step S308, it updates the correction screen to reflect the accepted correction and displays the updated correction screen 600A _6. For example, the system transitions from the correction screen 600A ₅ shown in Figure 12(B) to the correction screen 600A ₆ shown in Figure 12(C). In the correction screen 600A ₆ , for example, the result of selecting "rare" for "how to cook the meat" is reflected, and the display of the reason for the error and how to resolve the error is removed.

Next, in step S310, the CPU 32 determines whether the correction input is complete. If the correction input is complete, the process proceeds to step S312. If the correction input is not complete, the process returns to step S306 and continues to accept correction input. In the following step S312, the CPU 32 activates the screen transition button 610 and terminates the routine.

For example, at the stage of the correction screen 600A ₆ shown in Figure 12(C), the correction input is not yet complete, so the process returns to step S306 and accepts the correction on the updated correction screen 600A _6. In the following step S308, the correction screen is updated to reflect the accepted correction, and the updated correction screen 600A ₇ shown in Figure 12(D) is displayed. On the correction screen 600A ₇ , for example, the result of selecting toast for "rice or bread" is reflected, and the display of the error reason and error resolution method is removed. At the stage of the correction screen 600A ₇ , the correction input is complete, so the process can proceed to step S312.

As explained above, in the second embodiment, error correction can be performed without returning to the confirmation screen, thus reducing the number of touches and scrolling operations. This reduces the workload for customer service staff compared to cases where the correction screen and the order confirmation screen are operated alternately.

Furthermore, in the second embodiment, since a single modification screen is displayed for multiple select groups to be modified, the effort required for customer service staff can be significantly reduced. Also, because only the select groups to be modified are displayed in a list, it is easy to grasp the entire scope of modifications, making it easier for customer service staff to refer to the order details when confirming them with the customer.

Furthermore, in the second embodiment, the select group where an error has occurred is highlighted on the correction screen, making it clear where the quantity needs to be corrected and simplifying the input process. Additionally, the reason for the error and how to resolve it are described for the select group where the error occurred, clarifying the conditions for clearing the error and making the required input quantities for each select group easier to understand.

<Third Embodiment>
The third embodiment is a modification of the second embodiment, in which a single modification screen is displayed for multiple select groups to perform batch modifications. The third embodiment is the same as the second embodiment except that the display of the confirmation screen is omitted in the "modification acceptance process". For this reason, the same components will not be explained, and only the differences will be described.

In the "correction acceptance process," steps S300 and S302 in Figure 11 are omitted, and processing begins from step S304. In this case, the select screen 300 shown in Figure 6 has a correct button instead of a confirmation button 310, and pressing this correct button transitions to the batch mode error correction screen 600A ₅ in Figure 12(B) without going through the confirmation screen 400B in Figure 12(A). The procedure from step S304 onward is the same as in the second embodiment, so the explanation is omitted.

In the third embodiment, in addition to achieving the same effects as the second embodiment, the display of the confirmation screen is omitted during the modification acceptance process, thus minimizing screen transitions.

<Different example>
While exemplary embodiments of the order input device and program described in each of the above embodiments have been explained, the present invention is not limited to the scope described in the embodiments. Various modifications or improvements can be made to the embodiments without departing from the spirit of the present invention, and such modified or improved forms are also included within the technical scope of the present invention.

The first to third embodiments described above can be implemented in any combination as appropriate. For example, in the modification acceptance process of the first embodiment, the display of the confirmation screen may be omitted.

In the first to third embodiments described above, different "correction acceptance processes" are performed. However, the customer service staff may be able to pre-set which correction acceptance process to perform. For example, the order input device 20 may display a setting screen 700, as shown in Figure 13, allowing the customer service staff to set the correction mode. In the example shown in Figure 13, three options are available: normal mode (sequential correction), batch mode 1, and batch mode 2 (confirmation omitted).

The normal mode (sequential modification) is the mode described in the first embodiment, where one modification screen is displayed for each select group. The batch mode is the mode described in the second embodiment, where one modification screen is displayed for multiple select groups. The batch mode (confirmation omitted) is the mode described in the third embodiment, where the display of the confirmation screen is omitted.

The customer service staff member can set the mode of the order entry device 20 they are using according to their preference by selecting one of the modes on the settings screen 700 and operating the setting button 702. The set mode may also be displayed on the confirmation screen and the modification screen. For example, in Figures 10(A) to (E), "Normal Mode" is displayed in the upper right corner of each screen, and in Figures 12(A) to (D), "Batch Mode" is displayed in the upper right corner of each screen.

Furthermore, the number of configurable modes is not limited to three. For example, you could also set up a mode for traditional order entry processing, or an automatic mode that automatically switches modes according to predetermined conditions. If there are many errors, even batch correction will require a lot of scrolling. Therefore, in automatic mode, for example, if the number of errors is below a threshold, you could set it to "Batch Mode" or "Batch Mode (Confirmation Skipped)," and if the number of errors exceeds the threshold, it could automatically switch to "Normal Mode (Sequential Correction)."

Furthermore, for example, a customer service representative typically enters their identification information when starting to use the order entry device. Therefore, when a customer service representative selects a mode on the settings screen, the system could associate and store the customer service representative's identification information with the selected mode. This way, from the next time onward, the system would automatically retrieve the mode associated with the customer service representative's identification information entered into the order entry device, and the mode would be set accordingly.

Furthermore, the program processing flow described in the above embodiment is merely an example, and unnecessary steps may be deleted, new steps added, or the processing order rearranged without departing from the main purpose. Also, while the above embodiment described a case where the processing according to the embodiment is realized by a software configuration using a computer by executing the program, it is not limited to this. For example, the processing may be realized by a hardware configuration or a combination of a hardware configuration and a software configuration.

Furthermore, the program that the CPU reads and executes in the above embodiment may be executed by various processors other than the CPU. Examples of such processors include dedicated electrical circuits, such as FPGAs (Field-Programmable Gate Arrays) and PLDs (Programmable Logic Devices) whose circuit configurations can be changed after manufacturing, and ASICs (Application Specific Integrated Circuits) that have circuit configurations specifically designed for executing particular processes.

Furthermore, each of the above programs may be executed on one of these various processors, or on a combination of two or more processors of the same or different types (for example, multiple FPGAs, or a combination of a CPU and an FPGA). More specifically, the hardware structure of these various processors is an electrical circuit combining circuit elements such as semiconductor devices.

Furthermore, while the above embodiments describe a configuration in which the program is pre-stored (installed) in the memory unit, the invention is not limited to this configuration. The program may be provided in a form stored on a non-transitory storage medium such as a CD-ROM (Compact Disk Read Only Memory), DVD-ROM (Digital Versatile Disk Read Only Memory), USB (Universal Serial Bus) memory, or semiconductor memory. Alternatively, the above-described programs may be downloaded from an external device via a network.

10 Order Management System 20 Order Input Device 22 Order Management Device 24 Printing Device 26 Cooking Management Device 28 Serving Management Device 30 Accounting Device 38 Touch Panel Input Display Device 40 Display Unit 42 Input Unit 44 Communication Unit 46 Storage Unit 48 Bus 60 Input Reception Unit 62 Error Detection Unit 64 Display Control Unit 66 Correction Reception Unit 100 Header Information Input Screen 200 Menu List Display Screen 300 Select Screen 400, 400A, 400B Confirmation Screen 410 Correction Button 412 Batch Correction Button 500 Transmission Status Display Screen 600 Correction Screen 600An (n=1-7) Correction Screen 602 Header Information Display Unit 604 Choice Display Unit 606 Back Button 608 Confirmation Button 610 Screen Transition Button (Screen Transition Button)
700 Settings screen 702 Settings button N Network

Claims (17)

An input reception unit that receives order inputs,
A detection unit that detects quantity errors in order input information for a menu that has at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive,
When a quantity error is detected by the detection unit, the display control unit controls the display unit to display one or more correction screens for correcting all detected quantity errors.
A correction reception unit that accepts corrections from one or more correction screens,
Equipped with,
The aforementioned one or more correction screens display only all selection items and their corresponding options that require correction regarding quantity errors, and accept corrections collectively.
Order entry device, After the display control unit starts displaying one or more of the modification screens, it controls the display unit to display the one or more modification screens without transitioning to a confirmation screen for confirming the contents of the order input information.
The order input device according to claim 1. The display control unit controls the display unit to display a confirmation screen for confirming the contents of the order input information, which clearly indicates all selected items in which a quantity error has occurred, before displaying one or more of the correction screens.
The order input device according to claim 1. The display control unit controls the display unit to display one or more of the correction screens without returning to the confirmation screen.
The order input device according to claim 3. If a quantity error is detected in multiple selection items,
The display control unit controls the display unit to sequentially display a plurality of modification screens corresponding to each of the plurality of selection items.
The order input device according to claim 1. Each of the aforementioned multiple modification screens displays the corresponding selection item and its options.
The order input device according to claim 5 . An input reception unit that receives order inputs,
A detection unit that detects quantity errors in order input information for a menu that has at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive,
When a quantity error is detected by the detection unit, the display control unit controls the display unit to display one or more correction screens for correcting all detected quantity errors.
A correction reception unit that accepts corrections from one or more correction screens,
Equipped with,
If a quantity error is detected in multiple selection items,
The display control unit controls the display unit to sequentially display a plurality of modification screens corresponding to each of the plurality of selection items.
Each of the aforementioned multiple editing screens includes a screen transition button for transitioning to the next editing screen,
When the correction reception unit receives a correction request for a quantity error included in one correction screen, the display control unit activates the screen transition buttons included in that correction screen.
Order entry device. If a quantity error is detected in multiple selection items,
The display control unit controls the display unit to display a single modification screen for modifying the multiple selected items at once.
The order input device according to claim 1. The aforementioned editing screen displays the multiple selection items and their options.
The order input device according to claim 8 . An input reception unit that receives order inputs,
A detection unit that detects quantity errors in order input information for a menu that has at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive,
When a quantity error is detected by the detection unit, the display control unit controls the display unit to display one or more correction screens for correcting all detected quantity errors.
A correction reception unit that accepts corrections from one or more correction screens,
Equipped with,
If a quantity error is detected in multiple selection items,
The display control unit controls the display unit to display a single modification screen for modifying the multiple selected items at once.
The aforementioned editing screen includes a screen transition button for transitioning to a confirmation screen for checking the contents of the order input information.
When the correction reception unit receives a correction request for a quantity error included in one correction screen, the display control unit activates the screen transition button included in one correction screen.
Order entry device. An input reception unit that receives order inputs,
A detection unit that detects quantity errors in order input information for a menu that has at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive,
When a quantity error is detected by the detection unit, the display control unit controls the display unit to display one or more correction screens for correcting all detected quantity errors.
A correction reception unit that accepts corrections from one or more correction screens,
Equipped with,
The display control unit controls the display unit to display a confirmation screen for confirming the contents of the order input information, which clearly indicates all selected items in which a quantity error has occurred, before displaying one or more correction screens .
Order entry device. In the aforementioned editing screen,
The selection items, including the quantity error, are highlighted.
An order input device according to any one of claims 1 to 11 . In the aforementioned editing screen,
For the selection items including the aforementioned quantity error, the reason for the error and the method for resolving the error are also provided.
An order input device according to any one of claims 1 to 12 . An input reception unit that receives order inputs,
A detection unit that detects quantity errors in order input information for a menu that has at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive,
When a quantity error is detected by the detection unit, the display control unit controls the display unit to display one or more correction screens for correcting all detected quantity errors.
A correction reception unit that accepts corrections from one or more correction screens,
Equipped with,
When quantity errors are detected in multiple selection items, it is possible to pre-configure whether to sequentially display multiple correction screens corresponding to each of the multiple selection items, or to display a single correction screen for correcting all of the multiple selection items at once.
Order entry device. An input reception unit that receives order inputs,
A detection unit that detects quantity errors in order input information for a menu that has at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive,
When a quantity error is detected by the detection unit, the display control unit controls the display unit to display one or more correction screens for correcting all detected quantity errors.
A correction reception unit that accepts corrections from one or more correction screens,
Equipped with,
The display control unit, when a quantity error is detected in multiple selection items, controls the system to automatically switch, according to predetermined conditions, between sequentially displaying multiple correction screens corresponding to each of the multiple selection items, or displaying a single correction screen for correcting all of the multiple selection items at once.
Order entry device. Each of the one or more correction screens includes at least one of a display indicating that it is a correction screen and a display mode indicating the display mode of the correction screen, and the display mode of the correction screen includes at least a first mode that sequentially displays a plurality of correction screens corresponding to each of the plurality of selection items when a quantity error is detected in a plurality of selection items, and a second mode that displays a single correction screen for correcting the plurality of selection items all at once when a quantity error is detected in a plurality of selection items.
An order input device according to any one of claims 1 to 15. Computers,
An input reception desk that accepts order entries.
A detection unit that detects quantity errors in order input information for a menu that has at least one selection item, where the number of entered selections for at least one selection item is insufficient or excessive.
A display control unit controls the display unit to display one or more correction screens for correcting all detected quantity errors when a quantity error is detected by the detection unit, and
A correction reception unit that accepts corrections from one or more correction screens,
It is a program designed to function as such.
The aforementioned one or more correction screens display only all selection items and their corresponding options that require correction regarding quantity errors, and accept corrections collectively.
program.