JPS603667B2 - Guide display method in transaction processing equipment - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention provides instructions for operating procedures and other matters to customers or staff in transaction processing devices such as automatic cash dispensers, automatic deposit machines, automatic teller machines, etc. installed in financial industries. The present invention relates to a display method of a display device.

In order to make it easier for the operator or customer to reliably carry out deposits, withdrawals, and other transactions, this type of transaction processing device displays the operation procedure immediately before the operation is to be performed. It is essential to guide and guide the people.

As the operation guide display device, electronic visual display devices such as a cathode ray tube display (hereinafter referred to as CRT) and a plasma display have come to be used. In an operation guidance display method using a CRT or the like, display data for many types of display screens is generally stored in memory in advance, and the corresponding display screen data is read out for each step to be displayed, and the display data is displayed based on that data. The image is then displayed on the CRT. With this method, the display data is fixed in memory, so if there is a change in the work content during the process and it becomes necessary to change the display screen or add a message to be displayed, There is a problem in that display data in memory must be changed. Particularly when there are a large number of transaction processing devices, the waste of effort and time is enormous. In order to solve this problem, a method can be considered in which display data is stored in the memory of the control center and the display screen data is transmitted from the control center to each transaction processing device.

This method has the advantage that screens can be changed or added at the center, but the amount of data transmitted from the center to each transaction processing device is enormous, making it impractical. Furthermore, in conventional display methods, the guidance display step in a series of transaction processing and the guidance screen displayed at that step are fixed in advance by a program in a one-to-one correspondence. I had to change the program when trying to display the screen. An object of the present invention is to easily change or add a guide display screen without changing any of the display data and programs stored in the memo file.

DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which the present invention is applied to an automatic teller machine will be described in detail below with reference to the drawings. FIG. 1 shows the appearance of an automatic teller machine. An electronic visual display device (hereinafter referred to as C
(referred to as RT) 2, a function key 3 and a numeric keypad 4 arranged on both sides of the screen of the CRT 2, as well as an input slot 5A and a return slot 5B for inserting banknotes in deposit and transfer transactions. teeth,
a passbook insertion and return slot 6; a card insertion and return slot 7; a discharge slot 8 for discharging withdrawal banknotes in withdrawal transactions;
Also provided are display devices 9 for displaying the transaction being handled and the type of transaction being handled. C as the electronic visual display device 2
Besides RT, for example, a plasma display or the like can be used. Function key 3
is used to select the transaction type, enter the amount, units such as thousand or yen, confirmation, cancellation, etc., according to each stage of transaction processing. The function of function key 3 is displayed on the screen of CRT2 each time.
will be displayed adjacent to. The withdrawal banknote outlet 8 is also used as an outlet for issuing a receipt as a copy of the customer in each transaction. FIG. 2 shows the configuration of the internal electrical control circuit of the automatic teller machine 1. As shown in FIG.

The deposit dispensing machine 1 includes a central processing unit (hereinafter referred to as CPU),
Preferably, it is controlled by a microprocessor 10, and this CPUIO is provided with a memory 11 that stores a program for executing transaction processing, transaction data such as transaction amount, and data related to guidance display to be described later.
The deposit payment machine 1 includes a customer service operation control device 14 that controls the function keys 3, the numeric keypad 4, the display 9, etc.
, a display control device 15 that controls the display on the CRT 2, a card reader 16 that negotiates various data recorded on the magnetic card, such as a bank number and a PIN number, and writes it on the card if necessary; A slip issuing machine 17 that prints transaction data on a journal, a passbook printing machine 18 that prints transaction data on a passbook and also captures or writes data written on a magnetic stripe provided on the passbook, and an input slot 5A. Bill checker 19 that determines the authenticity and counts banknotes for deposits or transfers.
, and a banknote dispensing machine 20 that counts and discharges banknotes to be discharged in a withdrawal transaction.
Connected to PUIO. The CPUIO performs communication necessary for transaction processing and display processing with a control center (not shown) via the transmission control device 12 and modem 13. The control center has a host CP
A transmission control device and a modem for controlling communication with a terminal device such as the deposit dispensing machine 1, etc., are provided.

The center has a customer information file (hereinafter referred to as CIF) that stores the account number, name, address, balance, and other information for each customer who has an account. As a result of communication between the center and a terminal such as a deposit dispensing machine, the balance of the corresponding customer is updated for each transaction according to the transaction type and transaction amount. The center also has a function of creating data regarding additional display screens and data regarding display steps, as will be described later. FIG. 3 shows an overview of the transaction processing and display processing procedures of the deposit dispensing machine 1.

Steps 21 to 25 are processes performed when the station is opened, and will be described later. First, the display processing subroutine (step 26) displays a guide to input the type of transaction and the function of the function key 3 on the screen of the CRT 2 (step 27). The function keys 3 are used to specify transactions such as deposits, withdrawals, transfers, bookkeeping, and balance inquiries. The customer presses function key 3
When a transaction is selected, processing for that transaction proceeds. In each transaction process, immediately before the customer should perform some operation or when conveying some information to the customer, those instructions are displayed on the CRT 2. In order to display these on the CRT 2, step 26 is performed.
A similar display processing subroutine is performed (for example, steps 28, 31, 34, 37, 40, 43, 46).
). This display processing subroutine will be described later. A cash payment transaction using a card will be explained as an example of a transaction.

When the customer specifies a drawer using the function key 3, the display on the CRT 2 changes to a prompt to insert a card (steps 28, 29). When the customer inserts the card into the insertion slot 7, the data recorded on the card is read (step 30). Subsequently, the CRT 2 displays a message to input the password (steps 31 and 32), so the customer inputs the password using the numeric keypad 4. The password read by the card reader 18 when the card is inserted is compared with the password input by key (step 33), and if they match, the CRT
2, a payment amount input guidance screen is displayed (step 34).
, 35). An example of this screen is shown in FIG. 7 as screen number pi4. This screen displays the words "Please press the desired amount" and a shape that shows you pressing the numeric keypad.
It is made up of the characters "direction", "thousand", and "yen" indicating the function of the function key 3. The entered payment amount will be displayed at the bottom right of the screen. When the customer enters the payment amount using the numeric keypad 4 in accordance with this guidance display, the data is read and stored in the memory 11 (step 36). If the PIN numbers do not match in step 33, a guide to re-entering the PIN number is displayed on the CRT 2, or the card is returned. Now that the data necessary for the payment transaction has been prepared, a standby instruction to wait is displayed on the CRT 2 (steps 37 and 38), and the process proceeds to communication with the center and slip printing (step 39).
). An example of the standby instruction display is shown in FIG. 8 as screen number Pi5. This screen consists of the words "Please wait now" and the figure of a female employee. In the center communication process, a message is transmitted to the center in which transaction data including customer-specific data such as a personal identification number and account number read from the card, and payment amount entered using a key is edited. At the center, the CIF is searched based on the transmitted data, and the presence or absence of a corresponding account, the balance of that account, the size of the payment amount, etc. are checked. If there is a corresponding account and the balance is larger than the payment amount, a message indicating payment is possible is transmitted from the center to the deposit dispensing machine 1. If payment is possible, C.
A prompt to remove the card is displayed on the RT2 (steps 40, 41), and the card is returned to the insertion slot 7 (step 42).

When the customer removes the card, the CRT 2 screen changes to prompt you to pay cash and receive a receipt (step 4).
3, 44), cash equivalent to the payment amount and a receipt on which transaction data is printed are discharged to the discharge outlet 8 (step 45).
). When the customer receives the cash and receipt, a message indicating that the transaction has been completed is displayed on the CRT 2, for example, "Thank you" (steps 46 and 47), and the transaction is completed. Thereafter, the process returns to step 26 and transaction designation guidance is displayed on the CRT 2 for the next customer. If the message from the center contains data indicating that the payment is not possible, the CRT2 will display that the payment is not possible, the reason if necessary, and instructions to pick up the card. will be returned. The display of guidance (including instructions) to the customer is performed immediately before the customer is asked to perform some operation or when some information is to be conveyed to the customer.

Steps for which such guidance should be displayed are predetermined in the transaction processing program, and a step number representing each display step is assigned. Let this display step number be si (i is an integer from 1 to n). The display step numbers in the above-mentioned payment transaction are conveniently indicated as SI to S8 in FIG.
Standard screens displayed on the CRT 2 in each of these display steps are determined in advance.

Examples are the above-mentioned FIG. 7 Pi4 and FIG. 8 Pi5.
An example of a screen displayed in a transaction other than a payment transaction is shown as Pi15 in FIG. This screen Pi15 is displayed when the customer inserts cash to be deposited into the slot 5A in a deposit transaction. Such a standard screen is called a built-in display screen, and each screen is assigned an identification number. Let this identification number be the built-in display screen number Pik (k is an integer from 1 to m). The built-in display screen numbers displayed at each display step in the above-described payment transaction are shown as Pil to Pj8 in FIG. 3 for convenience. There is no need for the display screen number Pik in a certain display step Sj to be j=k. Further, one built-in display screen number is not fixedly determined for each display step number. As will become clear from what will be described later, the screen displayed at each display step can be changed as appropriate. Figures 7 to 9 show (Pa (m13)), (Pa (m
+5)), the screen indicated by (Pa (m18)) is
This is a screen added to the built-in display screen, and is called an additional display screen.

Each of these screens is displayed in a location surrounded by a chain line Q on the corresponding built-in display screen. Screen (Pa (m13)
) consists of the words "The payment limit is up to 300,000 yen." Similarly, the screen (Pa(m+5)) and (Pa
(m+8)) says, "We are currently offering a new type of high-interest term term. Please contact our counter to apply."
and "The deposit limit is up to 400,000 yen." The additional display screen can include not only text but also graphics. Data for such additional display screens is created at the control center, and when the deposit dispensing machine 1 is opened, its number Pal (1 is m+1 to m+
P) and the number P of the built-in display screen to which it is to be added.
It is transmitted along with ik. FIG. 5 shows the format of the display data message transmitted from the center to the deposit machine.

This data includes data regarding display steps and data regarding additional display screens. In the format of data related to display steps, a code indicating that the data is related to a display step is placed at the beginning, followed by display screen numbers displayed at those steps in the order of display step numbers. Built-in and additional display screen numbers are allowed as display screen numbers in this format, and as will be seen later,
If there is a built-in display screen number, only the built-in display screen is displayed at that step, and if there is an additional display screen number, the additional and corresponding built-in display screens are displayed at that step. In the format of data related to additional display screens, a code indicating that the data is related to additional display screens is placed at the beginning, followed by additional display screen number Pal, and number Pik of the built-in display screen to which the additional screen is to be added. The data regarding the additional display screen, which includes the additional display screen display data, are separated by a separator and arranged in sequence.

FIG. 6 shows the contents of memory 1.

The memory 11 includes a main program for transaction processing, a sub-program for display processing, and an area for storing various transaction data, as well as data area M related to the built-in display screen.
1. Data area M2 regarding additional display screens, data area M3 regarding display steps, area for storing display step numbers, and final display data area. Data Elya MI has each built-in display screen number Pi.
A display data address and built-in display screen display data are separately stored corresponding to k. Display data addresses start with address A, and
They are stored in consecutive addresses in the order of built-in display screen numbers.
For example, the address of the location where the display data address of number Pjm is stored is determined by A+m-1 when the display data address is expressed within one unit address (for example, one byte). These display data addresses indicate addresses where the display data of the screen with the corresponding screen number Pik is stored. Although the display data address may be represented by a fixed byte length, the built-in display screen display data is sized depending on the screen and is variable byte length. For each screen display data, by arranging the display data addresses indicating its storage location in the order of the screen number with address A at the beginning, even if the length of the display data is variable, the data can be discussed easily. The output program becomes easier. If, for example, 2 unit addresses (2 bytes) are required to express the display data address, the address where the display data address of number Pim is stored is A12 (m
−1). Although the contents of the display screen display data will be described later, some of the built-in display screen display data stored in the Elya MI represents a blank screen on which no characters or graphics are expressed.

When an additional screen is added to such a blank screen and displayed, only the additional screen appears on the screen of the CRT 2.
The data fields M2 and M3 respectively store data transmitted from the center in the aforementioned format.

Corresponding to each additional display screen number Pal, the pair of the built-in display screen number and display data address to which the screen is to be added, and the additional display screen display data are stored separately in the area M2. There is. Pairs of built-in display screen numbers and display data addresses are stored as consecutive addresses in the order of additional display screen numbers, with address B as the first address. Therefore, the address where these data for the desired number Pal are stored is:
B+ if the built-in display screen number and display data address are expressed in one unit address (for example, one byte)
(1-m)-1 or the built-in display screen number and display data address are 2 unit addresses (for example, 2 bytes)
When expressed as , it is obtained by B12 {(1-m)-1}. The display data address is the number Pa
This is the address of the location where the additional display screen display data for the screen 1 is stored. In the area M3, the numbers of the screens displayed at each display step are stored in the order of the number of the display step, with address C as the first address.

Therefore, the number of the screen to be displayed at the step of display step number Si is read from the address of C+i-1 when the display screen number is expressed by one unit address (for example, one byte). The display step number Si read from the transaction processing main program is stored in the display step number.

Then, using this number Si, the display processing sub-program reads out the display screen number of Elya M3, as will be described later. The final display data is CRT2
It is used to compile display data for display. As described above, the screen displayed on the CRT 2 includes characters themselves such as letters, numbers, and symbols, words made up of combinations of characters, and figures. The character display data is the C that should display the character.
It consists of a code representing the position on the screen of RT2 and its character. The display data of a wording made up of a combination of characters consists of the position of the first character of the wording and the code of the characters forming the wording. Similarly for graphics, various graphics are constructed from a combination of a large number of graphic constituent units (these are called pixels), and the display data of the graphics is expressed by the position of the graphics and the code of the pixels that make up the graphics. When a display screen consists of a combination of characters, words, and graphics, the display data on that screen consists of the above-mentioned combination of display data. Display control device 15
Although illustration of the detailed configuration is omitted, this device 15 includes a character generator that generates a set of bright spots that constitute a character or a pixel, and a character generator that converts data read out from the character generator into a serial signal. A parallel-to-serial conversion circuit that creates a video signal, a video control circuit that controls horizontal and vertical scanning of the video signal, and a CR that synchronizes input from the character generator and scanning of the video control circuit.
It consists of a T control circuit, etc.

Based on the display data assembled in the final display data area of the memory 11, the output of data from the character generator is controlled. In Figure 3,
When the deposit dispensing machine 1 is opened, the following processing is performed.

When the opening message is transmitted from the deposit dispensing machine 1 to the center, the display data shown in FIG. 5 is sent from the center to the deposit dispensing machine 1.
transmitted to. (Step 21). When the display data telegram is received, if there is data regarding the additional display screen in the telegram (YES in step 22), those data are stored in area M2 of the memory 11 (step 23).
). After this, or in the case of NO in step 22, it is checked whether there is data related to the display step in the telegram (step 24), and if this data is present, it is stored in area M3 of the memory 11 (step 25). ).
Data regarding the display step is always sent from the center, so if this data is not received, the process proceeds to abnormality processing. Figure 4 shows the display processing subroutine (
(sub-program).

First, from display step number S to display step number S.
i is read out, and using this number Si, the area M3 is searched and the display screen number stored in the corresponding location is read out (step 51). It is checked whether this display screen number is greater than (m) (step 52). (
Since m) is the maximum value of the built-in display screen number Pik,
If the read display screen number is less than or equal to (m), it is the number of the built-in display screen. In this case, the number MI is searched for and the corresponding display data address is read. Then, using this display data address, the corresponding built-in display screen display data is read out and assembled into the final display data area (step 53).
. Thereafter, by outputting the display data of this area, a predetermined built-in display screen is displayed on the CRT 2 (step 56). In step 52, the display screen number is (m)
If the number is larger than , then the number is used to search for Elya M2, and the corresponding built-in display screen number is first read out.
Using this number, the corresponding built-in display screen display data is extracted in the same manner as in step 53 and assembled into the final display data area (step 54).

Next, the corresponding display data address is read out from the area M2, additional display screen display data at the location specified by this address is read out, and the previously stored built-in display screen display data is stored in the final display data area. (step 55). Then, since this final display data area data is output, a screen with an additional display screen added to the built-in display screen is displayed on the CRT 2 (step 56). In this way, by transmitting only the display data of the screen to be added or changed from the center, it is possible to display the screen in addition to or with changes to the previously built-in screen.

In addition, since it is possible to specify which screen to display in a predetermined display step from the center, it is possible to display a desired built-in display screen in a desired display step, or to display a desired built-in display screen in a desired display step. It is also possible to add or change other display contents to the built-in display screen. In the above embodiment, data regarding the display step is always transmitted from the center to the terminal when opening a station, but it may be transmitted only when changing the display step on the built-in display screen. Further, although a number different from the number of the built-in display screen is assigned as the number of the additional display screen, it is also possible to assign the same number as the number of the built-in display screen to which the additional display screen is to be added.
In this case, when the display data regarding the additional display screen is transmitted from the center, the number is stored in another area in the memory as an additional screen. Then, when displaying the built-in display screen, it may be checked whether there is an additional screen. Furthermore, it is also possible to add two or more additional display screens to one built-in display screen. Data regarding the built-in display screen is stored in the memo when the terminal is installed, but even if you write the memo for each terminal, you can store all the built-in display screens in the center in advance. This may be transmitted from the center to the terminal and stored in the memory.

Furthermore, if necessary, the display data of the built-in display screen can be transmitted from the center to change the built-in display screen as well. Furthermore, this invention can be extended as follows. for example,
The built-in display screen shown in FIG. 7 is used as its basic built-in display screen, including its constituent elements, ie, the words "Please press the desired amount" and the figure showing the numeric keypad being pressed. A large number of such basic built-in display screens are prepared in advance, and these basic built-in display screens are collectively displayed according to each display step. In the above embodiment, only the guidance for customers is shown as an example of the guidance display, but the present invention can also be applied to guidance to the staff, for example, to display the details of the obstacle and countermeasures when some kind of obstacle occurs. It goes without saying that you can do it.

As explained in detail above, in the present invention, a display step number is attached to the step for which a guidance screen is to be displayed, a screen number is attached to a plurality of display data for displaying the guidance screen, and the step number and the screen number are A screen number is obtained from this correspondence at each display step, and a guide screen is displayed using the display data of that number.

Therefore, when changing the guide screen, it is only necessary to change the correspondence between step numbers and screen numbers, and there is no need to change display data or programs. When introducing a new guidance screen, all you need to do is prepare the display data for the new screen and change the above correspondence.Also, the guidance screen can also be displayed by combining the basic screen and additional screens. Since we have provided data that shows the relationship between the basic screen and additional screens that should be combined with each other, if you want to add something to an already existing basic screen, you can use the display data of the additional screen. What is necessary is to create a screen and provide data indicating its relationship with the basic screen with which it is to be combined. Therefore, whether you want to introduce a new guide screen (basic screen) or modify an existing basic screen, you can easily do this without changing the program or the like.

[Brief explanation of the drawing]

Fig. 1 is a perspective view showing the external appearance of the deposit dispensing machine, Fig. 2 is a block diagram showing its control device, Fig. 3 is a flow chart showing the transaction processing procedure, and Fig. 4 is a flow chart showing the display processing procedure.・Charts; FIG. 5 shows the format of the message transmitted from the center; FIG. 6 shows the contents of the memory; and FIGS. 7 to 9 show examples of display screens. 1... Automatic teller machine, 2... CRT
, 10... CPU, 1 1... Memory. Figure 1 Figure 2 Figure 7 Figure 3 Figure 4 Figure 5 Figure 8 Figure 6 Figure 9

Claims (1)

[Claims] 1. In a transaction processing device equipped with an electronic visual display device for displaying an operation guidance screen, the display steps at which the guidance screen should be displayed in a series of transaction processing are determined in advance, each display step number is assigned, and the configuration of the guidance screen is determined. A basic screen and an additional screen are provided as elements, and screen numbers are assigned to multiple pieces of display data for displaying the basic screen and additional screens, respectively, and the screen number of the basic screen and the screen number of the additional screen to be combined are The screen number of at least one screen constituting the guidance screen to be displayed at each display step is made to correspond to the step number of that display step, and at each display step, A guidance display method in a transaction processing device that searches for the screen number corresponding to the step number and the related screen number and displays the guidance screen based on the corresponding display data.