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JPS6213869B2 - - Google Patents
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JPS6213869B2 - - Google Patents

Info

Publication number
JPS6213869B2
JPS6213869B2 JP3371578A JP3371578A JPS6213869B2 JP S6213869 B2 JPS6213869 B2 JP S6213869B2 JP 3371578 A JP3371578 A JP 3371578A JP 3371578 A JP3371578 A JP 3371578A JP S6213869 B2 JPS6213869 B2 JP S6213869B2
Authority
JP
Japan
Prior art keywords
trunk
reception desk
relay
telephone line
hold
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired
Application number
JP3371578A
Other languages
Japanese (ja)
Other versions
JPS54125908A (en
Inventor
Asao Ogata
Osamu Igarashi
Kyoshi Asano
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
Original Assignee
Nippon Electric Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nippon Electric Co Ltd filed Critical Nippon Electric Co Ltd
Priority to JP3371578A priority Critical patent/JPS54125908A/en
Publication of JPS54125908A publication Critical patent/JPS54125908A/en
Publication of JPS6213869B2 publication Critical patent/JPS6213869B2/ja
Granted legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)

Description

【発明の詳細な説明】 本発明は局線の受付台における局線保留時の保
留回線の再捕捉を容易にする再受付方式に関す
る。
DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a re-acceptance method that facilitates the re-acquisition of a held line when a station line is held at a station line reception desk.

一般に多数の加入回線を収容する受付台におい
てはその加入回線数に応じたランプおよび制御釦
を必要とするか、あるいはその回線に応じた数字
釦操作にて保留回線を受付ける方式によつていた
が、多数の収容回線をもつ受付台においては釦数
が多くなつたり、あるいは再捕捉をする時の釦の
操作回数が多くなる等の問題があつた。
In general, a reception desk that accommodates a large number of subscribed lines requires lamps and control buttons depending on the number of subscribed lines, or a system in which held lines are accepted by operating numerical buttons corresponding to the line. However, in reception desks with a large number of accommodating lines, there were problems such as the number of buttons increasing, or the number of button operations needed to reacquire.

本発明はこれらの問題を解決することにある。
即ち、多数を収容する受付台においても同時に保
留する回線は数回線と限られると考えられるの
で、その保留されている回線の収容位置情報を
各々記憶できる装置をもうけ、ワンタツチの釦操
作にて保留回線を再捕捉できる様にしたものであ
る。
The present invention seeks to solve these problems.
In other words, since it is thought that only a few lines can be put on hold at the same time even at a reception desk that accommodates a large number of people, a device is installed that can store the accommodation position information of each line on hold, and the line can be put on hold with the touch of a button. This allows the line to be reacquired.

以下に本発明の一実施例としてリレー回路を使
つた場合について説明する。なお、本説明は受付
台1台に多数の収容回線強(ここでは100回線)
を収容した場合について行なつているが数台によ
る受付台にて複式に行なう場合も同じ考えで実施
できる。
A case where a relay circuit is used as an embodiment of the present invention will be described below. In addition, this explanation is based on the case where one reception desk can accommodate a large number of lines (100 lines in this case).
Although this is carried out for a case where a reception desk is accommodated, the same concept can be applied to a case where a reception desk with several reception desks is used.

第1図は本発明による受付台関係の交換システ
ム構成図、第2図は本発明におけるトランク(回
線位置)情報を記憶させるブロツク図、第3図イ
〜ハはリレー回路を使つた本機能の主要部分の回
路図である。
Fig. 1 is a block diagram of a switching system related to a reception desk according to the present invention, Fig. 2 is a block diagram for storing trunk (line position) information according to the present invention, and Fig. 3 A to C are diagrams of this function using a relay circuit. It is a circuit diagram of the main parts.

第1図において、トランク情報制御部Aは保留
時におけるトランク位置情報を記憶部に記憶させ
るための制御部、トランク情報記憶部Bは保留ト
ランクの再接時のトランク位置情報を記憶する回
路局線トランクCは局線への発信、着信、保留等
を行うトランクである。またトランク接続制御部
Dは局線トランクCと受付台Fとの接続を行なう
ための制御部、トランク接続部Eは局線と受付台
Fとの通話ルート接続を行なうための回路、前記
受付台Fは局線等との受付操作を行なう制御台で
ある。
In FIG. 1, a trunk information control unit A is a control unit for storing trunk position information at the time of hold in a storage unit, and a trunk information storage unit B is a circuit station line for storing trunk position information at the time of reconnection of the held trunk. Trunk C is a trunk for making calls to the central office line, receiving calls, putting calls on hold, etc. Further, the trunk connection control section D is a control section for connecting the office line trunk C and the reception desk F, and the trunk connection section E is a circuit for establishing a call route connection between the office line and the reception desk F. F is a control console that performs reception operations with central office lines and the like.

第2図は回路A〜Dおよび数字表示部の構成を
示す。
FIG. 2 shows the configuration of circuits A to D and the numerical display section.

第3図のリレー回路において受付台扱者の局線
保留動作により局線トランクが保留される。この
時、第3図イに示す局線トランクCのHリレーが
動作する。このHリレー動作によりトランク情報
記憶制御部Aを起動させ、そのTG1/0〜9、TU 1/0〜9リレーとチエツクリレーTKを動作させる。
In the relay circuit shown in FIG. 3, the central office line trunk is held by the central office line holding operation of the reception desk operator. At this time, the H relay of the office line trunk C shown in FIG. 3A is activated. This H relay operation activates the trunk information storage control section A, and operates its TG1/0-9, TU1/0-9 relays and check relay TK.

TKリレーの動作により空いているトランク情報
記憶部Bを選択し、第3図ハに示す如く空いてい
る該記憶部Bに対応したトランク情報記憶制御部
AのC1/0〜nリレーを動作させる。このC1/0〜
nリ レーの動作によりチエツクリレーCKを動作させ
る。この時起動を起こした局線トランクCのKリ
レーを動作させ起動回路を断とし、再び前記制御
部Aに起動を起こさせない様にする。また制御部
AのCKリレーの動作により記憶部Bのコネクタ
リレーHを動作させ、第3図イに示す如くトラン
クの位置情報を記憶部Bにうつしかえる。すなわ
ち記憶部Bの1A〜8A,1B〜8Bリレーが位
置情報により動作し第3図ハに示すチエツクリレ
ーOKが動作する。OKリレーの動作により制御
部AのRLリレーを動作させ該制御部Aを復旧さ
せる。これにより局線トランクの情報が記憶部B
に記憶され、第2図に示す如く受付台数字表示部
にトランク番号が表示される。
The vacant trunk information storage section B is selected by the operation of the TK relay, and the C1/0 to n relays of the trunk information storage control section A corresponding to the vacant storage section B are operated as shown in FIG. 3C. . This C1/0~
The check relay CK is activated by the operation of the n relay. At this time, the K relay of the office line trunk C that caused the activation is operated to disconnect the activation circuit, thereby preventing the control section A from causing activation again. Further, the operation of the CK relay of the control section A operates the connector relay H of the storage section B, and transfers the trunk position information to the storage section B as shown in FIG. 3A. That is, the relays 1A to 8A and 1B to 8B of the storage section B operate based on the position information, and the check relay OK shown in FIG. 3C operates. The operation of the OK relay causes the RL relay of the control section A to operate, thereby restoring the control section A. As a result, the information on the central office line trunk is stored in storage section B.
The trunk number is displayed on the number display section of the reception desk as shown in FIG.

受付台において保留表示されている局線トラン
クを再捕捉する場合は数字表示部に対応してある
個別接続釦操作により第3図ロに示すトランク接
続制御部Dとトランク情報記憶部Bを起動し、該
制御部DにおいてはPリレーを該記憶部Bにおい
てはSリレーを動作させる。Sリレーの動作によ
りTリレーが動作し、前記記憶部Bに記憶されて
いたトランク位置情報がトランク接続制御部Dに
うつされる。接続釦復旧によりSリレーが復旧し
Tリレーは遅緩復旧しはじめる。この遅緩復旧時
間中にRLリレーを動作させ記憶情報を全て復旧
させる。このようにトランク接続制御部Dはトラ
ンク情報記憶部Bからの情報により再び局線トラ
ンクCを捕捉する。
When re-capturing a central office line trunk that is displayed on hold at the reception desk, activate the trunk connection control section D and trunk information storage section B shown in Figure 3B by operating the individual connection button corresponding to the number display section. , the control section D operates the P relay, and the storage section B operates the S relay. The operation of the S relay causes the T relay to operate, and the trunk position information stored in the storage section B is transferred to the trunk connection control section D. When the connection button is restored, the S relay is restored, and the T relay begins to recover slowly. During this slow recovery time, the RL relay is operated to recover all stored information. In this way, the trunk connection control section D acquires the central office line trunk C again based on the information from the trunk information storage section B.

【図面の簡単な説明】[Brief explanation of the drawing]

第1図は本発明におけるシステム全体の構成
図、第2図はトランク情報を記憶させるブロツク
図、第3図イ〜ハは本発明においてトランクから
の起動によるトランク情報の記憶、受付台への数
字表示、再捕捉時の接続制御部への情報転送等の
リレーを用いた回路図である。 A……トランク情報記憶制御部、B……トラン
ク情報記憶部、C……局線トランク、D……トラ
ンク接続制御部、E……トランク接続部、F……
受付台。
Fig. 1 is a block diagram of the entire system according to the present invention, Fig. 2 is a block diagram for storing trunk information, and Figs. FIG. 4 is a circuit diagram using relays for displaying, information transfer to a connection control unit during reacquisition, etc. A... Trunk information storage control unit, B... Trunk information storage unit, C... Office line trunk, D... Trunk connection control unit, E... Trunk connection unit, F...
Reception desk.

Claims (1)

【特許請求の範囲】[Claims] 1 複数の加入電話回線を収容する受付台の保留
電話回線における再受付方式において、受付台に
よつて接続を保留された加入電話回線の番号を記
憶する記憶部と、この受付台に設けられこの記憶
部から得られる情報により保留された加入電話回
線の番号を表示する数字表示部と、この数字表示
部に対応してこの受付台に設けられる再受付釦
と、保留された加入電話回線をこの受付台に接続
する接続制御部とを備え、受付台に設けられた再
受付釦を操作することによりこの再受付釦に対応
する数字表示部に表示された番号の保留された加
入電話回線をこの受付台に再接続することを特徴
とする保留電話回線における再受付方式。
1. In a re-acceptance system for a held telephone line on a reception board that accommodates multiple subscriber telephone lines, a storage unit that stores the number of the subscriber telephone line whose connection has been put on hold by the reception desk; A numeric display section that displays the number of the subscribed telephone line that has been put on hold based on information obtained from the storage section, a re-acceptance button that is provided on this reception desk corresponding to this numeric display section, and and a connection control unit connected to the reception desk, and by operating a re-acceptance button provided on the reception desk, the subscriber telephone line whose number is displayed on the number display corresponding to the re-acceptance button can be connected to this telephone line. A re-acceptance method for a telephone hold line, which is characterized by reconnecting to a reception desk.
JP3371578A 1978-03-23 1978-03-23 Re-acceptance system for holding telephone circuit Granted JPS54125908A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP3371578A JPS54125908A (en) 1978-03-23 1978-03-23 Re-acceptance system for holding telephone circuit

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP3371578A JPS54125908A (en) 1978-03-23 1978-03-23 Re-acceptance system for holding telephone circuit

Publications (2)

Publication Number Publication Date
JPS54125908A JPS54125908A (en) 1979-09-29
JPS6213869B2 true JPS6213869B2 (en) 1987-03-30

Family

ID=12394097

Family Applications (1)

Application Number Title Priority Date Filing Date
JP3371578A Granted JPS54125908A (en) 1978-03-23 1978-03-23 Re-acceptance system for holding telephone circuit

Country Status (1)

Country Link
JP (1) JPS54125908A (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS57105607U (en) * 1980-12-19 1982-06-29

Also Published As

Publication number Publication date
JPS54125908A (en) 1979-09-29

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