JPH0636212B2 - Transaction processor - Google Patents

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a transaction processing apparatus, for example, a display mode of operation guidance information can be selected when depositing or making a payment operation in an automatic teller machine used in a bank or the like. Transaction processing device.

BACKGROUND OF THE INVENTION Conventionally, when a customer performs a withdrawal or deposit operation in a transaction processing device such as an automatic teller machine (hereinafter referred to as ATM), an operation displayed on a display such as a CRT provided in the ATM. According to the guidance, a predetermined operation such as key input of a personal identification number and insertion of a card is performed.

However, in the above-mentioned conventional type, the operation guide displayed on the display of the ATM is limited to the predetermined contents. There is an inconvenience that the time cannot be shortened, and there is an inconvenience that a customer who is not accustomed to the operation of the ATM or a customer who does not have good eyes or ears has insufficient explanation.

[Object of the Invention] An object of the present invention is to solve the problems of the prior art.
In a transaction processing device such as an automated teller machine, an operation guide can be accurately read even for a customer with low eyesight, thereby shortening the time required for transaction processing and improving service to the customer.

[Structure and Effect of the Invention] In order to achieve this object, a transaction processing apparatus of the present invention is an operation guide means for outputting operation information, and an operation for performing a transaction operation according to the operation information output from the operation guide means. Means, an output means for performing a predetermined response operation according to the operation of the operation means, and an output mode selection means for changing the output mode of the operation information in the operation guide means, and the operation information is described in characters. The output mode of the operation information includes a plurality of output modes in which the size of the character is different, and one of the output modes is selected by the output mode selection means.

The output mode selection means changes the output mode according to an operator's instruction or according to a non-operation period of the operating means by the operator.

According to the invention of the present application, since the output modes of the operation information include those having different character sizes, by appropriately selecting the output mode in accordance with the operator, particularly for an operator or an operation with poor visual acuity. Even an inexperienced operator can quickly make a transaction without any trouble. As a result, operation time and transaction time are shortened, and the serviceability for customers is improved.

Embodiments of the Invention Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows the appearance of an ATM as a transaction processing device according to one embodiment of the present invention. On the horizontal operation surface projecting to the front of the ATM 1 shown in the figure, a display 2 such as a CRT for displaying and guiding the customer's operation procedure and other items, and both sides of the screen of the display 2 are arranged. Function key 3,
A numeric keypad 4 and an insertion slot 5 for inserting bills at the time of deposit are provided. Further, on a substantially vertical operation surface, a passbook insertion / ejection port 6 for inserting and returning a passbook, a card insertion / ejection port 7 for inserting / returning a card, a bill ejection port 8 used for withdrawal transactions, and the like. A display 9 is provided for displaying the middle and handling transaction types. The function key 3 is used for selecting a transaction type according to each stage of transaction processing, inputting a unit of ten thousand, thousand, yen, etc., and inputting information such as confirmation and cancellation. In the present invention, further, It is used to specify the operation guidance mode. For this reason, the function key 3 includes, for example, a magnifying button for magnifying the display on the display 2, or an omission button for simplifying the display content.

FIG. 2 shows the configuration of the processing circuit received inside the ATM 1 of FIG. The circuit shown in the figure is a volatile memory for temporarily storing transaction data such as a processor 10 for controlling ATM operation, a program loaded from a floppy disk or the like for executing transaction processing, a deposit amount and other transaction data. A memory 12 and a non-volatile memory 13 for storing transaction total data and the like are provided. The circuit of FIG. 2 further includes a customer service operating section 15 for controlling the function keys 3, numeric keypad 4, display 9 and the like, a display controlling section 16 for controlling the display 2, various data stored in a magnetic card, For example, a card reader 17 for reading a bank number, an account number, a personal identification number, etc., a voucher issuing unit 18 for printing transaction data on receipts and journals, printing transaction data on a passbook and writing on a magnetic stripe provided on the passbook. A passbook printing unit 19 for reading or writing existing data, a bill checker 20 for determining the authenticity and counting of banknotes inserted in the slot 5, and a banknote release for ejecting banknotes during withdrawal transactions, etc. A transmission control unit 14 for communicating with a control center such as an outlet 20 and a host computer (not shown) for transaction processing is provided. And
All the above devices are connected to the processor 10 via the common bus 22.
Connected with.

In the ATM having the above-mentioned structure, for example, when cash withdrawal processing is performed, the transaction is started by pressing the refund key in the function key 3, and the personal identification number is input after the magnetic card or the passbook is inserted. It
Then, when it is confirmed that the user is the person himself / herself by the personal identification number, the communication with the control center is started by designating the amount and pressing the confirmation key in the function key 3. After the communication is completed, the transaction processing is completed by printing receipts and journals, processing for discharging banknotes, and returning cards, passbooks and the like.

When such transaction processing is performed, the operation guide information is displayed on the display device 2 or the like, and the customer is guided to operate the information accurately. In this case, if the customer is a person with poor eyesight, such as an elderly person, and the enlargement button in the function key 3 is pressed, the displayed characters become large, and the operation is explained in detail. Alternatively, by always enlarging the display and pressing the omission button in the function key 3, the explanation can be simplified and the displayed characters can be reduced. Further, it is possible to provide a method such as enlarging the display characters when the time required for the customer to input the personal identification number is a predetermined value or more without providing the operation mode designating means.

FIG. 3 shows an example of a processing procedure when a withdrawal operation is performed. As shown in the figure, first, it is determined whether or not the enlargement button in the function key 3 has been pressed. If it has not been pressed, the transaction processing in the normal display mode is performed. On the other hand, when the enlarge button is pressed, the operation guide information in the following process is displayed on the display unit 2.
Enlarge and display the full screen. First, the messages "Please insert the card in the blinking place" and "Do not make a mistake in the inserting direction" are displayed alternately every predetermined time. Then, if the inserted card is not the proper one, the message "The card is wrong" is displayed, and then the above-mentioned message prompting for card insertion is displayed again. If the card is correct, the message "Please press the PIN" is displayed and the PIN is entered. When the customer inputs the PIN with the numeric keypad, it is judged whether or not the PIN corresponds to the previously entered card, and if it does not correspond, the "number is wrong. Please press again slowly" Displays a message and waits for the password to be re-entered. If your PIN is correct,
The message "Please press the amount" is displayed, and the message "It is XX yen" is displayed. When the customer presses the confirmation button in response to this message, withdrawal processing and card return processing are performed, and the message "Please take the card, cash" is displayed and the processing ends.
If the customer does not press the confirmation button, the message "Please press the amount again" is displayed, and the user waits for re-input of the amount. As described above, when the enlargement button is pressed, for example, the operation guide information is enlarged to the full screen and displayed, and the operation explanation is displayed in more detail than the conventional one.

[Brief description of drawings]

FIG. 1 is a perspective view showing the appearance of an ATM as an example of a transaction processing apparatus according to one embodiment of the present invention, FIG. 2 is a block circuit diagram showing the internal configuration of the apparatus of FIG. 1, and FIG. 3 is a flowchart showing an example of transaction processing in the apparatus of FIG. 1; ATM, 2; display, 3; function key,
4; numeric keypad, 5; insertion slot, 6; passbook insertion / ejection slot, 7;
Card insertion and ejection port, 8; Banknote ejection port, 9; Indicator, 10;
Processor, 11; Program memory, 12; Volatile memory, 13; Non-volatile memory, 14; Transmission control section, 15; Customer service section, 16; Display control section, 17; Card reader, 18; Voucher issuing section, 19; Passbook printing section, 20; Bill checker, 21; Banknote dispenser, 22; Common bus.

Claims (1)

[Claims] 1. An operation guide means for outputting operation information, an operation means for performing a transaction operation according to operation information output from the operation guide means, and a predetermined response operation according to an operation of the operation means. An output unit and an output mode selection unit for changing the output mode of the operation information in the operation guide unit are provided, and the operation information includes a description in characters, and the output mode of the operation information is the size of the character. And a plurality of output modes different from each other, and one of the output modes is selected by the output mode selection means.