JPH0693271B2 - Monitoring device in cash handling machine - Google Patents

Description

Description: FIELD OF THE INVENTION The present invention relates to a monitoring device for monitoring the operating state of a cash handling machine such as an automated teller machine, and more particularly to an operator of a cash handling machine. The present invention relates to a monitoring device for a cash handling machine with a voice response function, which enables a voice response between a customer and a person in charge of the monitoring device.

[Background of the Invention]

Cash handling machines such as automatic teller machines and automatic teller machines
Often multiple units are installed in the same store of a bank, and the cash handling machine is this cash handling machine (hereinafter referred to as CT),
The operating state is monitored by a monitoring control device (hereinafter referred to as MCE) provided for the CT and a monitoring device (hereinafter referred to as MTL) provided in a separate room through a line. Since CT is used by a large number of unspecified customers, as a monitoring item, the CT operator can respond by telephone with the monitoring staff by operating the switch for calling the monitoring staff on the CT. There is.

In this type of conventional system, the MTL that is the monitoring source
When it is not possible to respond on the side (such as the absence of surveillance personnel),
After all, there is no response other than lighting the lamp provided in CT, CT
There was a problem of making the handler feel useless anxiety and distrust.

FIG. 1 is a schematic diagram of a conventional monitoring system of this type, in which 1 is MTL, 2 is MCE, 3 is a CT provided corresponding to a plurality of MCE2s, and 101 is a telephone attached to MTL1. , 102
Is also a printer attached to MTL1. 201 is an attached telephone of MCE2, 202 is an attached bell, 301 is provided in each CT3, C
A staff call key 4 which is one of the T input keys is a telephone network switch, for example, a telephone switch installed by the Electricity Corporation. Reference numeral 5 denotes a telephone line, for example, a line used for data communication after obtaining permission to use the telephone network of Denki Kogyo Co., Ltd. Naturally, this line is also capable of voice communication. 6 is MCE2 and CT
It is a data communication line that connects the three, and since MCE2 and CT3 are in a short distance, it is a communication line that is provided separately from telephone line 5.

Next, the circuit operation of the system will be described. As shown in the figure, a clerk call key 301 is provided on the CT3 so as to meet some customer request, but when the customer presses this key, the operation signal is sent via the data communication line 6 to the MC.
Detected by E2. Since this is the data to be immediately transmitted to the MTL 1, it is transmitted through the telephone line 5 and the telephone network switch 4. As a result, MTL1 can detect it. Then, the attached printer 102 prints it and automatically controls such as sounding a buzzer in the MTL 1 to notify the MTL staff.

When the MTL staff member learns from the buzzer that the customer is seeking some kind of response, he / she performs the required input operation on MTL1 and the customer's waiting CT3 corresponding to the MCE2's attached telephone 2
Request a call to 01.

As a result, the bell of the telephone 201 of the corresponding MCE2 rings, so that the customer can pick up the handset, the MTL agent and the customer can talk, and the MTL agent can appropriately respond to the customer.

However, if the MTL1 staff member is absent for another task, etc., it may not be possible to respond promptly, or because the customer is already on a call with another CT3 customer, the CT operator who is calling cannot respond. In some cases, a customer who is waiting for a call by pressing a call key is anxious about how he or she is responding to him, not only annoying the customer but also annoying him.
In the worst case, it would give up the transaction.

[Object of the Invention]

SUMMARY OF THE INVENTION The present invention has been made in view of the above-mentioned problems of the prior art, and an object of the present invention is to provide a monitoring device that improves the response to a call of a customer by a customer.

[Outline of Invention]

According to the present invention, it is psychological anxiety that a customer waits without receiving any response from an MTL staff member, and as a measure to solve this, an automatic voice that generates a call preparation message through a customer's telephone is used. In response to a customer call request from a customer who operates the cash handling machine and operates a cash handling machine, the bell of the customer's telephone is ringed, and the output of the automatic voice generation circuit is received in response to the customer's picking up the handset. In addition to the voice output from the customer telephone, the connection processing between the customer telephone and the clerk telephone is executed, and when the connection is completed, the control means for cutting off the voice output to the handset of the automatic voice generation circuit is provided. It has been achieved.

Example of Invention

An embodiment of the present invention will be described in detail below with reference to FIGS. 2 and 3. In FIG. 2, those designated by the same reference numerals as those in FIG. 1 have the same functions, but in the present embodiment, an MCE 7 with a voice response function is provided. 701 is an attached telephone attached to the MCE7. When a staff call key signal is output from the CT operated by the customer to this MCE7, it detects it and rings the bell of the MCE-attached telephone, prompting the customer to pick up the handset of the telephone installed in the MCE. An automatic voice generation circuit 7a is provided which picks up the handset and responds by the customer with an automatic voice from the MCE. Further, the MCE 7 is provided with the control means shown in the flowchart of FIG. 3, and the other circuit configuration is the same as that of FIG. The circuit operation of FIG. 2 will be described below with the flowchart of FIG.

Now, when the customer of CT3 presses the staff call key 301 due to an operational trouble or the like, the signal is detected by the corresponding MCE 7 through the corresponding data communication line 6. Upon detecting this, the MCE 7 immediately rings the ringing bell 702 of the attached telephone 701. Since this telephone set 701 is within the reach of the customer and a message such as “Please take the handset when the bell calls” is written, the customer picks up the handset. When the MCE detects that the handset has been picked up, the automatic voice generation circuit 7a of the MCE 7 is activated, and an appropriate response message to the customer is automatically transmitted through the handset.

For example, after the handset is picked up, waiting time occurs due to automatic dialing from the MCE, waiting for a response from the MTL1 side, etc., so answer the voice "Please wait for a while". After that, until the MTL1 staff can respond, the customer is informed that there is a waiting time by playing a service voice such as a background music service.

On the other hand, the staff call request signal from the MCE7 is output to the MTL1 and the buzzer sound built into the MTL1 confirms this to the MTL staff.
Since it becomes possible to make a call between the L-attached telephone 101 and the MCE-attached telephone 701, the MCE7 detects this and interrupts voice response, and calls between the MCE-attached telephone 701 and the MTL-attached telephone 101. You can

According to the above example, the customer who requested the attendant call is
You can immediately confirm that the system is in operation, so the customer will not feel any anxiety or emotional distress,
You can wait in good time until the MTL staff member responds.

[Effects of the Invention] As is apparent from the above-described embodiments, according to the present invention, a customer who makes a call for a clerk can be immediately and automatically responded by voice, which causes mental distress to the customer. It has the effect of improving customer service.

[Brief description of drawings]

FIG. 1 is a block diagram of a monitoring system for a compound number automatic teller machine in a conventional system, FIG. 2 is a block diagram of a monitoring system corresponding to FIG. 1 showing an embodiment of the present invention, and FIG. 2 is a flowchart for explaining the functional operation of FIG. 1 ... Monitoring device (MTL), 3 ... Casting terminal (CT), 4 ... Telephone switching network, 7 ... Monitoring control device (MCE) with voice response function, 7a ... Automatic voice generation circuit, Ten
1, 701 …… telephone, 702 …… buzzer.

Claims (1)

[Claims] 1. A plurality of cash handling machines, and a customer who is provided corresponding to each of the cash handling machines, monitors the operating state of the cash handling machines, and is capable of talking to an attendant via a telephone line. A supervisory control device having a telephone for use, and a control signal from each of the supervisory control devices inputted through the telephone line to centrally monitor each cash handling machine and at the same time an employee who can talk with the customer through the telephone line. And a monitoring device having a telephone for use in cash, the monitoring device in the cash handling machine being capable of making a telephone call between the employee and the customer by the telephone in response to a request for a staff call from a customer who operates the cash handling machine. In each of the above-mentioned monitoring and control devices, an automatic voice generation circuit for generating a call preparation message through the customer telephone, and a request for an attendant call from a customer who operates the cash handling machine. Then, the accessory bell of the customer's telephone is rung, and in response to the customer's picking up of the handset, the output of the automatic voice generation circuit is output as voice from the handset, and the connection processing between the customer's telephone and the staff's telephone is performed. And a control means for shutting off the voice output to the handset of the automatic voice generating circuit when the connection is completed.