JPH0759018B2 - Intelligent lobby system - Google Patents

Description

[Detailed Description of the Invention] [Industrial field of application] The present invention uses a common credit card (for example, a card affiliated with a credit card service company) for common facilities in a building or area for 24 hours with a simple operation. Related to intelligent lobby system, which is a linked system of exchange system including telephone / fax (facsimile) to enable cashless use, entrance / exit management system for conference rooms, etc., and computer system for use management of shared facilities Is.

[Conventional technology]

Generally, a system for renting a shared facility such as a conference room or a lounge such as an office building or a hotel (including long-term use) has a configuration as shown in FIG. In the figure, a counter 1 includes a reserved terminal (a terminal is simply called a terminal) 2 having a printer and a CRT, a check-in / check-out terminal 3 having a printer and a CRT, a card reader device 4,
And a telephone 5a is installed. A telephone 5b is installed in the conference room A. A reservation terminal 2 and a check-in / check-out terminal 3 are connected to a host computer 6 installed in the backyard via a communication cable 8, and telephones 5a and 5b are connected to a private branch exchange 7. The private branch exchange 7 is connected to a telephone line network 9 such as NTT, and the telephones 5a and 5b can talk with the telephones subscribed to the telephone line network 9 by the private branch exchange 7.

Next, the operation of the conventional system will be described with reference to FIG. 6 focusing on the movement on the user side. First, the user makes a reservation to use the conference room A or the like by visiting the counter 1 or calling. The administrator of the conference room A or the like confirms whether or not the reservation is possible using the reservation terminal 2, inputs the reservation if possible, and issues a reservation acceptance slip as necessary. This reservation information is managed by the host computer 6, and the reservation status can be displayed on the reservation terminal 2 at any time.

Next, on the day of the reservation, the user comes to the counter 1 to check in. The operator is a check-in / check-out terminal 3
After confirming the reservation person and the reservation content using, check-in is input if you like. If you want to use incidental equipment such as an electronic blackboard, set it up in advance. When making a call to the user from the outside, the operator receives the call with the telephone 5a of the counter 1 and transfers it to the telephone 5b of the conference room A in which the user is present (note that the telephone 5b cannot be directly called from the conference room A to the outside). ). When the user finishes using and returns, he / she tells the user that he / she has finished by coming to the counter 1 and telling the settlement method. Then, the operator makes a payment according to the payment method (check-out processing), and gives the receipt issued by the printer to the user.

[Problems to be Solved by the Invention]

In the conventional system as described above, the user should make a reservation in advance or check at the counter when visiting to see if the place is available (because from the management side, it is always necessary to confirm and inform the available place). Must be used from
When you want to use a vacant place, you cannot go freely and use it freely. Also, the telephones and faxes that are now indispensable in office life cannot be used in the same way as in my office (I cannot freely call from that place). Also, the food and drink order had to be called by a waitress or called by voice, and the management needed personnel for order reception. In addition, if there is no person who operates such a place, it can not be used (closed), and users who want to use cashless can use a card (in-house card) for using such a place as a general credit. There was a problem such as having to carry around with the card.

The present invention has been made to solve the above-mentioned problems, and a person who visits without reservation can freely select a place of use and automatically check-in by using a card associated with a general credit card. Moreover, you can use the card anytime, 24 hours a day, as long as the place is available, and you can also freely use the telephones and faxes installed in the places where you use it (the telephone connected to the exchange is your office). If you have a phone, you can set it from the place of use so that it can also be automatically transferred to the phone of the place you are using), and you can use this phone for simple orders directly to the host computer without going through the order receptionist. The purpose is to provide an intelligent lobby system that can be done.

[Means for Solving the Problems]

The intelligent lobby system according to the present invention is provided with each seat in an open space such as a lounge B in a common facility such as an office building or a hotel, and a closed room such as a conference room A.
A card with a communication function that allows you to make and receive phone calls after reading an affiliated card that is affiliated with a credit company, etc., inside the space, and also to convert food and drink orders into messages and communicate. Phone with reader
11a, 11b are installed, and a card reader device 15, 16, 18 for reading the above-mentioned affiliated card is installed at the entrance / exit of the closed space, and an entrance / exit management computer 14 connected to the card reader device for managing the entrance / exit, This entrance management computer and each terminal of the counter 1 of the common facility
2, 3 and 10 are connected to the host computer 6, and the host computer carries out the fee-based payment processing of the conference room based on the information from the entrance / exit management computer, and the communication of the telephone with the card reader. Using the function, the number of the seat or conference room where the order for food and drink is ordered and the order contents are transmitted to the pantry terminal 10 of the counter,
Further, it is characterized in that the fee of the order contents is added up in correspondence with the number of the affiliated card of the orderer.

[Action]

Telephone 11b with card reader installed in lounge B etc.
Can check-in when a user's co-located card sitting in the seat is inserted and place an order such as making / receiving a call or ordering food and drink. The card reader-equipped telephone 11a installed in the conference room A or the like can place an incoming / outgoing telephone call or order food and drink by inserting a partner card of the user. The card reader devices 15, 16 and 18 check in when the user inserts the affiliated card when entering the conference room A or the like, and checks out when the user inserts the affiliated card. The entrance / exit management computer 14 manages the person who uses the conference room A or the like based on the information from the card reader devices 15, 16 and 18. The host computer 6 performs order processing based on the information from the telephones with card readers 11a and 11b, and at the same time performs usage fee settlement processing based on the information from the entrance / exit management computer 14.

Example of Invention

FIG. 1 shows an intelligent system according to an embodiment of the present invention.
It is a block diagram which shows the structure of a lobby system. At each seat in an open space such as lounge B where there is no partition, a telephone with a card reader (CR) 11b having a multi-communication function is installed at the same time as reading a partner card affiliated with a credit company. In a closed space such as a conference room A, a telephone with a card reader 11a, a fax with a card reader 13 and an inside card reader device 18 are installed inside, and an outside card reader device 16 and a night entrance 15 are installed at the entrance and exit. Has been done. The night-time entrance / exit card reader device 15 checks in by the user's partner card being inserted and opens the electric lock when the operator uses the conference room A or the lounge B during the time when the operator is absent. To do. The outer card reader device 16 is
It is installed outside the conference room A and opens the electric lock 17a by inserting a tie-up card.

The exchange 7 exchanges the telephone 5a in the counter 1, the telephone 5c for tenants, the telephones 11a and 11b with a card reader, and the fax 13 with a card reader with the telephone line network 9, and
It is connected to the telephone billing device 12 and the host computer 6. The card reader devices 15, 16 and 18 are connected to the entrance / exit management computer 14. The host computer 6 performs order processing based on information from the telephones 11a and 11b with a card reader, the fax 13 with a card reader, and the like, and also uses the information from the entrance / exit management computer 14 to settle a charge for the conference room A or lounge B. Is. In addition, the host computer 6 is a check-in / check-out terminal 3,
It is connected to a reservation terminal 2 and a pantry terminal 10 for serving orders (orders).

FIGS. 2, 3, and 4 are flow charts showing the operation of the embodiment shown in FIG. 2 and 3
The figure shows the operation flow in the time zone operated by the operator, and FIG. 4 shows the operation flow in the time zone operated by the operator who is absent or unmanned.

The operation of the embodiment shown in FIG. 1 will be described below with reference to FIGS. 2, 3, and 4. First, in Fig. 2 and Fig. 3, if there is a change in the affiliated card by inputting a command to start manned service (counter business start) at the check-in / check-out terminal 2, (depending on the affiliated card update information from the affiliated credit company). ) Perform update processing. The reservation reception and the check-in process of the reservation person are the same as those of the conventional system, but when there is a reservation for food and drink, an order is automatically issued to the pantry terminal 10 at the same time as the check-in. A non-reserved person can sit in any vacant seat in the lounge B (if it is a conference room, enter the target conference room) and insert the affiliated card into the phone with card reader 11b. The fact that 11b has been checked in is automatically transmitted to the host computer 6 together with the number of the affiliated card inserted. Further, when the user wants to order food and drink, he or she can enter the item to be ordered and the number of items using the function keys and number keys of the card reader-equipped telephone 11b (there may be more than one), and the card reader-equipped telephone 11b transmits the order contents. The sentences are automatically transmitted to the host computer 6 and the host computer 6 transmits the order contents and the seat number of the ordered seat to the pantry terminal 10. Next, the waitress arranges the order according to the order contents output to the pantry terminal 10, inputs the completion of the distribution and the number of persons (information related to food and drink tax) to the pantry terminal 10, and the host computer 6 records the food and drink. Automatically register according to the number.

If you want to make a call, leave the extension as it is (free of charge) and turn the outside line, for example, "0".
Automatically transmits the affiliation card number to the exchange 7, and the exchange 7 can call the outside line if it can judge whether the number can be used. When the call ends (puts the handset), the telephone billing device 12 calculates the telephone charge and transmits it to the host computer 6, and the host computer 6 automatically adds the telephone charge corresponding to the card number. FA
When using X, you can use FAX 13 with a card reader as you would with a telephone. The check-out process is the same as in the conventional system, but when the affiliated card holder pays the fee with a card, the host computer 6 automatically sends the fee to CAFIS and makes an electronic settlement.

Next, the case of unmanned operation will be described with reference to FIG. When terminating the manned service, the check-in / check-out terminal 3 is used to input that effect, the business statistics processing is performed, and an instruction to start the unmanned service is output to the entrance / exit management computer 14. In response to this command, the entrance / exit management computer 14 closes the electric lock 17a via the night entrance / exit card reader device 15 and the outside card reader device 16 of the room such as each conference room A, and turns off the air conditioning and lighting of each room. If the room is continuously used, these controls will not be performed. After the preparation of such an unmanned service is completed, the person who uses the service first reads the partner card into the night-time entrance / exit card reader device 15, and this device checks the validity / invalidity of the card,
If it is enabled, open the electric lock 17b and turn on the passageway lighting O
Set to N. Next, when the user goes to a vacant place and causes the outside card reader device 16 to read the partner card, the device performs the same check as above, opens the electric lock 17a, and turns on the air conditioning and lighting. After a certain time from the start of use, the doorway management computer controls the inner card reader device 18 to sound the buzzer and blink the "in conference" lamp to make it unusable soon (electric lock 17a closes, lighting The air conditioner is turned off). At that time, the use can be extended by reading the partner card into the inner card reader device 18.

Next, when an unmanned service end command is input at the counter 1, a manned service start command is transmitted from the host computer 6 to the entrance / exit management computer 14, and the entrance / exit management computer 14 receives the command and receives the entrance / exit card reader device 15 at night. Also, all the electric locks 17a and 17b are opened via the outside card reader device 16, the air conditioners and lights in the conference rooms are turned on, and the results of use during the unmanned service time period are transmitted to the host computer 6.

As explained above, this intelligent lobby
People who use the system can sit freely in the lounge and insert a partner card into the card reader to automatically check in, making outgoing / incoming calls and ordering food and drinks by the common facility operator. It can be done without bothering, and it is also cashless. In addition, the conference room can be used 24 hours a day by reading the partner card on the card reader device at the entrance and exit, and you can make and receive calls and faxes in the same way as in your office, just like in the lounge.

Although the card readers are installed inside and outside the room such as the conference room in the above embodiment, the card readers may be installed only outside so that the usage time can be entered with the numeric keys. The room security may be adjusted according to the control of the electric lock, or the use may be terminated halfway through the card operation.Furthermore, the affiliated card can be used with a bank-type cash card or even for those who do not have a card. A temporary card having no caching ability may be prepared, and the same effect as that of the above-described embodiment can be obtained. Also,
The terminal connected to the host computer may be an OA device such as a personal computer according to the content of the function.

〔The invention's effect〕

As described above, according to the present invention, a telephone with a card reader installed in an open space, a telephone with a card reader installed in a closed space, and a card reader device installed at an entrance of a closed space When,
Since it is configured to include an entrance / exit management computer that manages entrances and exits, and a host computer that performs order processing and space usage fee settlement processing, people who visit without reservation can freely select the usage place and cooperate with general credit cards. You can check in automatically with your credit card, and 24
At any time during the time, you can use it with a card as long as the place is vacant, and you can use it as if you were your own office from telephone / fax to eating and drinking without cash,
In addition, it is not necessary for the operator of the shared facility in such a place to receive an order receptionist or to issue an exclusive card to use the place, thereby reducing the number of personnel. In addition, the settlement process and the management of members (card issuance, etc.) can be rationalized, and the running cost can be reduced.

[Brief description of drawings]

FIG. 1 shows an intelligent system according to an embodiment of the present invention.
A block diagram showing the configuration of the lobby system, FIGS. 2 to 4 are operation flow diagrams of this embodiment, FIG. 5 is a block diagram showing the configuration of a conventional system, and FIG. 6 is an operation flow diagram of the conventional example. Is. A ... Conference room, B ... Lounge, 6 ... Host computer, 11a, 11b ... Phone with card reader, 14 ... Entrance management computer, 15, 16, 18 ... Card reader device.

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor, Yosuke Yashiro, No. 21 Yangbacho, Shinjuku-ku, Tokyo Central Development Co., Ltd. (72) Inventor, Yoshihiro Sawamoto 2-3-2, Marunouchi, Chiyoda-ku, Tokyo Sanryo Electric Machinery Co., Ltd. (72) Inventor Takahiro Koyama 2-3-2 Marunouchi, Chiyoda-ku, Tokyo Sanryo Electric Co., Ltd. (56) Reference JP-A-59-105171 (JP, A) JP-A-63-216167 (JP, A) JP-A-63-19385 (JP, A) JP-A-63-282879 (JP, A)

Claims (1)

[Claims] [Claim 1] Each seat in an open space such as a lounge in a shared facility such as an office building or a hotel, and a closed space partitioned such as a conference room, a credit company, etc. Installed a telephone with a card reader that has a communication function that enables you to make and receive phone calls after reading the affiliated card and convert the order contents such as food and drink into a message, and close it. A card reader device for reading the above-mentioned affiliated card is installed at the entrance / exit of the space, and it is also connected to the entrance / exit management computer connected to the card reader device for managing the entrance / exit and each terminal of the entrance / exit management computer and the counter of the shared facility. And a host computer, the host computer Using the information from the management computer, the usage fee of the conference room is settled, and the counter for the number of the seat or the conference room where the order for food and drink etc. is ordered and the order contents are performed using the communication function of the telephone with card reader. The intelligent lobby system is characterized in that it is transmitted to the pantry terminal, and the fee for this order content is added up corresponding to the number of the affiliated card of the orderer.