JPH0763167B2 - Address determination method in voice storage device - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a destination determination method in a voice storage device capable of determining the destination of a message whose destination is not designated.

[0002]

2. Description of the Related Art There are various types of communication services using a voice storage device, and various types of systems have been developed according to these various services. For example, JP-A-61-1
According to Japanese Patent No. 234647, all call voices using a specific communication terminal or a specific communication line are temporarily stored in a voice storage device, and when there is an instruction by the end of the call, the call voices are saved and no instruction is given. For example, it is disclosed that the call voice is discarded. In Japanese Patent Laid-Open No. 62-152, when input of additional information such as various commands is detected during voice accumulation, the voice information inputted up to that point is processed to initialize the accumulated portion, A voice storage device that newly resumes storage is disclosed. JP-A-2-36
Japanese Patent No. 658 discloses that a telephone exchange containing a voice storage device is connected by a telephone line network and a message is transferred from one voice storage device to another voice storage device.

Furthermore, the content of the call is recorded as it is as a message message to a third party, and the third message in the voice storage device is recorded.
Can be stored in the user's mailbox. This system has a private branch exchange in which an extension telephone is accommodated and a voice storage device connected to the private branch exchange. Then, it is called by an instruction from the extension telephone side during a call between the extension telephone and another telephone (regardless of extension or outside line), and the contents of the call between the extension telephone and the other telephone are directly transmitted to a third party. Is recorded and stored in the mailbox of a third party designated by the destination. In this case, the destination is specified in the same call during or after recording the call. If the destination of the message is not specified when the call between the extension telephone and another telephone is completed, the voice storage device returns the extension telephone, and the destination is specified in this call back call. Had been done.

[0004]

In the conventional system for accumulating the above-mentioned call contents as a message message to a third party, if the destination is unspecified at the end of the call, the call is made first. However, there is a problem that the person who answers the call does not always respond to the call back from the voice storage device, and in such a case, the destination cannot be designated.

An object of the present invention is to provide a destination determination method of a voice storage device capable of eliminating a message whose destination is unknown when the contents of a call are stored as a message message to a third party.

[0006]

SUMMARY OF THE INVENTION A destination determining method for a voice storage device according to the present invention comprises a private branch exchange which accommodates an extension telephone and a voice storage device which is connected to the extension telephone via the private branch exchange. The voice storage device has a plurality of mailboxes, is called in response to an instruction from the extension telephone, records the contents of the call between the extension telephone and another telephone as a message message, and responds to the designated destination. In the destination determination method in the voice storage device, which is to post a message in the mailbox,
Mailbox number identification means for identifying the mailbox number of the holder of the extension telephone set in the private branch electronic exchange and given the instruction, and the mailbox number identified by the mailbox number identification means for the voice storage A mail box number notifying means for notifying a device and a message transfer means for transferring a message posted in one of the mailboxes provided in the voice storage device to another mailbox, If the destination is not specified in the call, the mailbox number identified by the mailbox number identifying means is used as the destination.

[0007]

[Function] A mailbox number identification means for identifying the mailbox number of the holder of the extension telephone for which the recording instruction has been made is provided, and when the destination is not specified in the call relating to the call contents to be recorded, Since the recorded call contents are stored in the holder's mailbox, it is possible to prevent the message message from floating in the air without the destination being specified. Since the message transfer means is provided, the message can be transferred to the original destination mailbox.

[0008]

Embodiments of the present invention will now be described with reference to the drawings. FIG. 1 is a block diagram showing a configuration of a destination determination method in a voice storage device according to an embodiment of the present invention.

A private branch electronic exchange 30 accommodating an extension telephone 11 is provided, and a telephone 12 is connected to the private branch electronic exchange 30 via a network 13. In this embodiment,
It is assumed that a holder of the extension telephone set is determined for each extension telephone set 11. Further, the private branch exchange 30 has a built-in mailbox number identification device 31 described later.

The private branch exchange 30 has a plurality of mailboxes to which messages are posted, and a message transfer device 5 for transferring messages between these mailboxes.
An audio storage device 50 constituted by 3 and 3 is connected. The voice storage device 50 is called in response to an instruction from the extension telephone 11, records the contents of a call between the extension telephone 11 and the telephone 13 as a message message, and posts the message in a mailbox corresponding to a designated destination. Is. When the destination is not designated, the message message is posted in the mailbox having the mailbox number notified by the mailbox number identification number notification path 41. The mailbox is provided for each holder of each extension telephone or for each other user, but here, the one for the holder 1 of the extension telephone 11 shown in FIG.
1, the message for the message message recipient 2 is represented by the mailbox 52. Message transfer device 53
Has a function of transferring a message in the mailbox of the holder of the extension telephone 11 to the destination mailbox indicated by the instruction when there is an instruction through the extension telephone 11.

To connect the private branch exchange 30 and the voice storage device 50, a connection path 4 usually used in this type of device is used.
In addition to 2, the mailbox number notification path 41 described later is used. The connection path 42 transmits voice data exchanged between the voice storage device 50 and the private branch exchange 30 and commands for the voice storage device 50 that are directly input from the extension telephone set 11.

The mailbox number identification device 31 detects the extension telephone 11 that has issued this instruction when the recording of the call contents is instructed, and identifies the mailbox number of the mailbox of the holder of this extension telephone 11. , Pass the identified mailbox number to the mailbox number notification path 41
It is configured to notify the voice storage device 50 side via the.

Next, the operation of this embodiment will be described.
Here, a call is held between the holder of the extension telephone 11 and the user 2 via the extension telephone 11 and the telephone 12, and the contents of this call are notified to the third-party message message recipient 3 as a message message. The case will be described as an example.

When the user 2 requests the holder 1 for a message message addressed to the message receiver 3 during a call through the private branch exchange 30, the holder 1 operates the extension telephone 11 (for example, push button). Operation) to instruct private branch exchange 30 to record a message. Then, the private branch exchange 30 becomes the voice storage device 50.
Call. At this time, the mailbox number identification device 3
1 identifies the mailbox number of the holder 1 of the extension telephone 11 from the extension telephone 11 that has issued the recording instruction,
The number is notified to the voice storage device 50 via the mailbox number notification path 41.

The voice storage device 50 records the content of the call between the extension telephone 11 and the telephone 12 as a message message as it is. After that, when the destination mailbox number is instructed from the extension telephone 11 in the call of this call content, the recorded content is posted to the instructed destination mailbox.

On the other hand, when it is desired to instruct the destination mailbox number, the voice storage device 50 sets the mailbox number of the holder 1 notified via the mailbox number notification path 41 as the destination mailbox number. , The recorded content is posted as a message message in the mailbox 51 of the holder 1. Then, after the previous call, that is, the call related to the recorded call content is finished, the holder 1 receives the message addressed to himself or herself due to the reason that the message waiting lamp (not shown) of the extension telephone 11 is turned on. Know that it is posted. The holder 1 who knows that the mail has been posted calls the voice storage device 50 again via the private branch exchange 30 and sends his / her own mailbox 5
Retrieve the message from 1. Since this message is a message message addressed to the message message recipient 3, the holder 1 gives an instruction via the extension telephone 11 and uses the message transfer device 53 to send the message message to the mailbox 52 of the message message recipient 3. Forward. By performing the above operation, it is possible to correctly post the message message to the third party's mailbox without specifying the destination in the same call as the instruction to record the call contents.

[0017]

As described above, according to the present invention, the mailbox number identifying means for identifying the mailbox number of the holder of the extension telephone which is instructed to record and the message transferring means for transferring the message between the mailboxes. By setting the and, when the destination is not specified in the call related to the call content to be recorded, the recorded call content is stored in the holder's mailbox and then stored in the original destination mailbox. Since the message message can be transferred, there is an effect that it is possible to prevent the occurrence of a message whose destination is unknown.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of a destination determination method of a voice storage device according to an embodiment of the present invention.

[Explanation of symbols]

 1 Holder 2 User 3 Message Message Recipient 11 Extension Telephone 12 Telephone 13 Network 30 Private Electronic Exchange 31 Mailbox Number Identification Device 41 Mailbox Number Notification Path 42 Connection Path 50 Voice Storage Device 51,52 Mailbox 53 Message Transfer Device

Claims (2)

[Claims] 1. A private electronic exchange in which an extension telephone is accommodated, and a voice storage device to which the extension telephone is connected via the private branch exchange. The voice storage device has a plurality of mailboxes. A voice storage device which is called in response to an instruction from an extension telephone, records the contents of a call between the extension telephone and another telephone as a message message, and posts the message in the mailbox corresponding to a designated destination. In the destination deciding method, the mailbox number identifying means for identifying the mailbox number of the holder of the extension telephone, which is provided in the private branch exchange and the instruction is given, and the email identified by the mailbox number identifying means. Mailbox number notifying means for notifying the voice storage device of the box number, and a device provided in the voice storage device. And a message transfer means for transferring a message posted in one of the mailboxes to another mailbox, and if the destination is not specified in the call related to the contents of the call, the mail is sent. A destination determination method in a voice storage device, wherein the mailbox number identified by the box number identification means is used as the destination. 2. The message transfer device transfers a message from a mailbox corresponding to a holder of the extension telephone to a mailbox designated by the instruction according to an instruction from the extension telephone. A method for determining a destination in the voice storage device according to.