JPH0766405B2 - Automatic transaction processor - Google Patents

Description

Description: (a) Technical Field The present invention relates to an automatic transaction processing apparatus having a self-diagnosis function of self-diagnosing the functional state of each operation unit.

(B) Summary of the Invention The automatic transaction processing device according to the present invention is a built-in measuring means for measuring an error amount or an error frequency of an operation of each operation part, and a reference value of an allowable limit of the error amount or the error frequency. A reference value storage unit, a storage unit that stores a correction value that is set based on the frequency of use of the apparatus main body, a correction unit that corrects the reference value using this correction value, and the correction unit is executed. Compensation determining means for determining whether or not to perform, and a functional state determining means and a function for comparing the measured value and the reference value or the corrected reference value when the correcting means is being executed to determine and display the functional state of the device. By providing the status display means, it is possible to accurately grasp the functional status of each operation unit in accordance with the operation mode of the main body of the apparatus, even if a staff member does not perform a test operation during maintenance and inspection. It

(C) Conventional technology and its drawbacks A general automatic transaction processing device installed in a financial institution,
According to the frequency of use, it is scheduled to undergo regular maintenance inspections once every two months to half a year. At the time of inspection, refer to the memory of the error history of each operation unit,
Maintenance such as replacement of parts is performed with reference to the result of the test operation. Such a maintenance inspection method has the following drawbacks.

Even if an error did not occur, it was not possible to find an operating part that had a failure by the next maintenance due to deterioration of parts.

It was not possible to accurately find the deteriorated part in the test operation for a short time.

Due to these drawbacks, even if periodic maintenance and inspections are performed, some operating parts may go down due to a failure during operation, reducing the operating efficiency of the device and the reliability of the device and its maintenance. There is a drawback that it also lowers.

(D) Object of the Invention In view of the above-mentioned drawbacks, the present invention makes it possible to determine (self-diagnose) and display the functional state in the normal operation until immediately before maintenance and inspection, thereby accurately deteriorating the function of each operating unit. It is an object of the present invention to provide an automatic transaction processing device that can be grasped in the above.

(E) Configuration and Effect of the Invention The present invention includes a measuring unit that measures an error amount or an error frequency of an operation of each operation unit, and a reference value storage unit that stores a reference value for measuring the error amount or the error frequency, A correction value storage unit that stores a correction value that is set based on the frequency with which the apparatus body is used, a correction unit that corrects the reference value using the correction value, and whether or not to execute the correction unit. The correction determination means for determining, the respective operation parts, the measured values and the reference values stored in the reference storage means or the reference values corrected when the correction means is being executed are compared to compare each operation part. It is characterized in that a functional state determining means for determining a functional state and a functional state displaying means for displaying the functional state of each operation unit determined by the functional state determining means are provided.

According to the present invention configured as above, the error amount or the error frequency during the normal transaction processing operation of each operation unit is measured by the measuring unit, and the error amount or the error frequency measured by the functional state determining unit is measured. Is determined by comparing with a reference value corrected by a reference value or a correction value set based on the frequency of use of the apparatus body. The result of this judgment is displayed to the clerk by the function status display means during maintenance and inspection.

This allows the maintenance staff to accurately grasp the functional state of each operating part during normal operation, and not only for the part where the failure occurs at that time, but also for the part where the failure is likely to occur in the near future. Preventive maintenance can be performed. Further, since the functional state determination operation is performed during the normal operation, the clerk does not need to make the device perform the test operation,
It also has the advantage of saving labor and time. Furthermore, by performing maintenance according to the determination based on the reference value or the corrected reference value, it is possible to always perform maintenance with a fixed reference. In other words, even when different personnel perform regular inspections each time, the maintenance content is not affected by the skill and subjectivity of the personnel, and the equipment can be maintained at a constant function level at the same time. By performing the correction in consideration of the difference in the usage frequency due to the difference in the above, it is possible to eliminate the difference in the function level between the devices.

(F) Embodiment FIG. 4 is an external view of an ATM (automatic deposit payment device) according to an embodiment of the present invention. On the vertical panel surface of this ATM's customer control panel, there is a handling indicator 1 that indicates when the equipment is in operation, a passbook insertion slot 2 for inserting a bankbook and a card insertion slot 3, and a horizontal panel surface. A banknote deposit / withdrawal port 4, a CRT 5 and a coin deposit / withdrawal port 7 are installed in the. CR
Touch panel switch 6 is attached to the surface of T5 and CR
Detects finger touch on T5 and its position. At each stage of the transaction, the transaction content selection keys, ten keys, etc. are displayed on the CRT 5, and the touch panel switch 6 detects the pressing of those keys by the customer.

FIG. 5 is a block diagram of the ATM control unit. This control unit is composed of a master-slave system. That is, the main control unit 11 that controls the operation of the entire device is the master CPU.
(M-CPU) 10, ROM 10a storing control program and
Auxiliary controller 13a which is composed of ROM 10b and controls each input / output device (operating unit) to main controller 11 via a bus.
~ 13g is connected. The auxiliary control units 13a to 13g are composed of slave CPUs (S-CPUs) 12a to 12g, ROMs 24a to 24g storing operation programs of the respective S-CPUs, and RAMs 25a to 25g storing various input and output data. ing. The auxiliary control unit 13a is connected to a bill depositing / dispensing machine 14 that counts the bills to be dispensed, discharges the bills to the deposit / withdrawal port 4, and processes the bills deposited from the deposit / withdrawal port 4. A bill checker 15 for discriminating the authenticity of banknotes deposited from the deposit / withdrawal port 4 is connected to the auxiliary control unit 13b. The auxiliary control unit 13c is connected to a slip issuing machine 16 that issues a transaction statement slip and a card reader 17 that reads the card data of the card inserted from the card insertion slot 3. A passbook printer 18 for printing transaction results and the like on the passbook inserted from the passbook insertion slot 2 is connected to the auxiliary control section 13b. The auxiliary controller 13e includes a key input device 21 including the touch panel switch 6 and the CR.
A display unit 22 including T5 is connected. A coin processing machine 19 for processing the depositing / dispensing of coins at the coin depositing / dispensing port 7 is connected to the auxiliary controller 13f. A floppy disk device 23 that backs up data stored in each RAM is connected to the auxiliary control unit 13g. Further, the bus is connected to a transmission control unit 20 for communicating with a host computer 30 and a remote monitoring device (RMC) 32 of the center via a line. The host computer 32 is connected to the file device 31 in which the deposit account file is set.

FIG. 6 is a schematic structural diagram of the bill depositing / dispensing machine 14. In the device rear view (rear part), from the top, the 1,000-yen bill cartridge 4
A 15,000 yen bill cartridge 420,000 yen bill cartridge 43 and a bill collection box 46 are mounted. These cartridges are for storing banknotes on the ATM side, that is, on the financial institution side. Further, the banknote deposit / withdrawal port 4, a temporary stocker (escrow) 47, and a temporary stocker 48 for non-discriminating banknotes are installed on the front surface of the apparatus from above. These banknote stockers are for storing banknotes on the customer side. A bill validator (biller) 15 for determining the authenticity and denomination of bills is installed in the central part of the device. A banknote transport path 56 (broken line) is formed between these banknote stockers, and banknotes to be deposited and withdrawn are transported from a predetermined banknote stocker to a predetermined banknote stocker. The banknote transport path 56 is configured to always pass the banknote to the bill checker 15 when the banknote is transported between predetermined banknote stockers.
Every time a bill passes the bill checker 15, the authenticity of the bill,
The denomination and degree of damage are determined. This judgment result is RA
It is stored in M25b. The banknote transport path 56 is composed of rollers, belts, sorting flappers, and the like.

FIG. 7 shows the RAM of the auxiliary control unit 13b that controls the building checker 15.
It is a partial block diagram of 25b. Area M1 (hereinafter “Area Mi”
Is called "Mi". ) To M9 store measured values for determining the functions of the bill depositing / dispensing machine 14 and the bill checker 15. The stored measurement values are rejected due to the total number of bills accepted by the bill checker 15 (M1), the number of bills correctly discriminated among these (M2), and an error in the sensor built into the bill checker 15. The number of banknotes (determined to be indistinguishable) (M3), the number of banknotes rejected because of too much banknote penetration (inclination) (M4), and the brightness of fluorescent lamps for banknote discrimination (M5) are stored. Then, the skew amounts of the respective banknotes conveyed from the insertion port (payment / withdrawal port) 4, the escrow 47, and the banknote stockers (lanes A and B) are stored in M6 to M9.

FIG. 8 is a partial block diagram of the RAM 10b of the main controller 11.

FIG. 3A is an area for storing reference values which are reference criteria for the functions of the bill depositing / dispensing machine 14 and the bill checker 15. M1
0 is a reference value of the acceptance rate A (the proportion of normally accepted bills among all accepted bills). The acceptance function A determines the overall function of the bill checker 15. This acceptance rate A is A, B,
It is judged in the three ranks of C. Therefore, the boundary value of ranks AB and the boundary value of ranks BC are stored in M10. Rank A indicates a normal operation without deterioration of the function, B indicates a deterioration of the function to the extent that normal operation can be maintained until the next regular inspection, and C continues to operate in this state. And that the function has deteriorated to the extent that a failure is expected to occur by the time of the next periodic inspection. As the stored data (reference value), the boundary value of rank AB is 99%, and the boundary value of rank BC is 96%.
A numerical value of about% is stored. The area M11 stores a reference value for determining the operating state of the sensor incorporated in the building checker 15. This determination is performed by the ratio (%) of the rejected sheets due to the sensor error in all the accepted bills, and the boundary value of ranks A-B and rank B as reference values
The boundary value of -C is stored. Further, in the area 12, a reference value of skew A (a ratio of the number of bills rejected due to skew (the inclination of bills) to all accepted bills) is stored. This determination item is also for determining the function of the bill checker 15. The reference value of the brightness of the fluorescent lamp is stored in M13. When the brightness of the fluorescent lamp drops below this level, the limit data that can not properly discriminate banknotes is stored, and there is no intermediate stage (rank B) in the judgment, and the judgment is normal (rank A) or requires replacement (rank). Either of C). M14 has skews AB (skew amount of banknotes transported on each transport path) ranks AB and ranks BC.
Is stored as a reference value. Based on this reference value, the skew amount of the banknotes conveyed from the insertion slot (payment / withdrawal slot) 4, escrow, A lane, and B lane is determined by ranks A, B, and C.

FIG. 6B is a diagram showing a determination result table. This determination result table stores the determination result data of the past six times in order from the latest determination result data based on the reference value. By looking at the transition of this determination result, it is possible to determine the deterioration of the function of each operation unit and each component.

By the way, generally, the ATM collects the sales once a day, and the data stored in each RAM at this time is once input to the control unit 11 and the floppy disk device 23. At this time, this determination operation is also performed.

FIG. 6C shows a correction rate storage area for storing the correction rate of the reference value. When this ATM is installed in a normal installation place (inside a store of a financial institution in the central part of Tokyo), the reference value is applied as it is during the functional state determination operation. However, other ATMs are not used as often as stores in the central area of the city, and even if some functional deterioration is found in each operating part, it will not occur until the next regular inspection until that part fails. It may not be used. Therefore, when it is installed in such a place, it is desirable to expand the permissible limit of the deterioration of the function to some extent both in the operation of the device and in the maintenance inspection. This correction rate storage area (M20) is an area for storing the correction rate (0.8) for this purpose. Further, M21 is a correction mode flag for storing that a mode for correcting the reference value with this correction rate is set at the time of this functional state determination. The establishment of this mode, that is, the setting of the correction flag (M21) is performed when the device is installed.

FIG. 1 is a flow chart showing the operation of the auxiliary controller 13b. In step n1 (hereinafter "step ni" is referred to as "ni"), the bill checker 15 waits until a bill passes, and if it passes, it proceeds to n2 and is necessary for distinguishing the denomination and authenticity of this bill. Collect data. Based on this data, the authenticity of the bill, the denomination, the degree of damage, etc. are determined (n3), and this data is transmitted to the auxiliary control unit 13a which controls the bill depositing / dispensing machine main body 14 (n4). As a result, the bills are distributed to a predetermined bill stocker. After this operation, a measurement value for determining the function of the device is selected from the data collected in n2 (n5) and stored in the measurement value storage area (M1 to M9) (n6). After this operation n1
Return to.

FIG. 2 is a flow chart showing the total processing operation of the main control section 11. When the clerk presses the total key (this key is displayed on the CRT 5 according to a predetermined operation of the clerk, and the touch panel switch 6 detects the pressing of this key), the operation starts, and the total cash in / out at n10 To do. After this, the measured values of the functions of each operation unit are set to the auxiliary control unit 13
Received from a to 13f (n11), the reference value corresponding to each measurement value is stored in the reference value storage area (see FIG. 8A).
It is read from (n12) and it is determined whether the correction flag (M21) is set. (N13). Correction flag (M21)
If is set, the correction factor (M2
It is multiplied by 0) and corrected (n14), and the rank of A, B, and C is determined for the corresponding operation part or each part (n15). The determination result table (see FIG. 8 (B)) is updated with this determination result (n16), and when the operation for all measured values is completed, n17
The operation ends with the judgment of.

FIG. 3 is a flow chart showing the function status display operation of the main control section 11. When the function status display operation is started by the operation of the maintenance staff, the screen shown in FIG. 9 (A) is displayed at n20 (n20). This screen displays the functional state determination result for each operating unit over the past six total processing positions. Each operating part contains multiple parts,
Of the functional states of the plurality of components, the one having the worst state is represented as the functional state of the operating unit. At n21, the subsequent key input is accepted, and when the key input is performed, the pressed key is determined at n22 and n23. If it is a print key, n will be judged by n22
Proceeding to step 26, the slip issuing machine 16 prints the displayed contents on the entry / exit table (transaction slip), discharges it, and returns to n21. When the number keys 1 to 5 are pressed, the operation proceeds to the operation (n24) for displaying the detailed information of the operation unit corresponding to each number. FIG. 9B shows a detailed information screen of the bill checker 15 (BRT). After this display, the process waits at n25 until the end key is pressed, and returns to n20 when the end key is pressed. On the other hand, if the end key is pressed at n21, the operation is ended at the judgment of n23.

The bill checker 15 and n2, n5 correspond to the measuring means of the present invention, the RAM10b reference value storage area (n1 ~ n9) corresponds to the reference value storage means of the present invention, the correction factor storage area (M20) Corresponding to the correction value storage means of the present invention, n13 corresponds to the correction determination means, n14 corresponds to the correction means of the present invention, n15 ~ n17 corresponds to the functional state determination means of the present invention, the display unit 22 The operation shown in FIG. 3 corresponds to the function status display means of the present invention.

In this way, according to this automatic transaction processing device, the error amount or error frequency of the normal operation is measured and the data is accumulated and maintenance is required for each total process (rank C), at the time of the next periodic inspection. The state is divided into a state requiring maintenance (B rank) and a state requiring no maintenance (rank A) for the time being and stored.

Since this judgment result is displayed on the CRT5 when inspecting the staff,
The clerk can immediately determine the functional state of each operation unit without performing a test operation, and can perform efficient maintenance and inspection. In addition, since objective data indicating the extent of maintenance is displayed based on a certain standard based on the frequency of use of the equipment, etc., the judgment result may differ depending on the subjectivity of the maintenance staff and the ATM installation location. Absent. This allows maintenance to be performed based on the same criteria even when different personnel perform maintenance inspections each time, so that the equipment can always be kept in the same functional state and the functional states of multiple equipment can be maintained. Can be kept substantially uniform.

[Brief description of drawings]

FIG. 1 is a flow chart showing the operation of an auxiliary control unit for controlling the ATM bill checker according to the embodiment of the present invention.
FIG. 3 and FIG. 3 are flowcharts showing the operation of the main control unit of the ATM, and FIG. 2 shows the total processing operation.
The figure shows the function status display operation. FIG. 4 is an external view of the ATM, FIG. 5 is a block diagram of a control unit of the ATM, FIG. 6 is a schematic structural diagram of a banknote depositing / dispensing machine incorporated in the ATM, and FIG.
FIG. 8 is a partial configuration diagram of the RAM of the auxiliary control unit which controls the building checker, and FIGS. 8A, 8B and 8C are partial configuration diagrams of the RAM of the control unit, respectively. In the figure, (B) shows a determination result storage table, and (C) shows a correction rate storage area for storing the correction rate. 9A and 9B show the display contents of the functional status on the CRT. 15 ... Bill Checker

Claims (1)

[Claims] 1. A measuring unit for measuring an error amount or an error frequency of an operation of each operation unit, a reference value storing unit for storing a reference value of a measured value of the error amount or the error frequency, and an apparatus main body are used. A correction value storage unit that stores a correction value that is set based on frequency, a correction unit that corrects the reference value using the correction value, and a correction determination unit that determines whether to execute the correction unit. , The functional state of each operating unit is compared with the measured value of each operating unit and the reference value stored in the reference value storage unit or the corrected reference value when the correction unit is being executed. An automatic transaction processing device comprising: a functional state determination means; and a functional state display means for displaying the functional state of each operation unit determined by the functional state determination means.