JPH0777390B2 - Terminal response time monitoring device - Google Patents

Description

The present invention relates to a response time monitoring system from a terminal in a computer system having a center and a terminal for both transmission and reception.

[Conventional technology]

In the conventional computer system, when waiting for an input message from a terminal that also serves as a transmission / reception terminal, the center waits until the operator of the terminal responds after sending an input prompting message to the terminal.

[Problems to be solved by the invention]

In the above-mentioned conventional method, even if the operator of the terminal is absent or the operator does not know what to do next, the center has to wait until it responds, and various types of computer systems are required. Various problems occur such as unnecessarily securing resources and poor operability. In such a case, an allowable time is set for the response time from the terminal, and if there is no response even after the allowable time is exceeded, for example, the terminal is disconnected from the center or a guide message is sent to the operator. The above-mentioned problems are thought to be solved by taking the above-mentioned procedure.

Therefore, it is an object of the present invention to provide a terminal response time monitoring method suitable for performing the above-mentioned treatment.

[Means for solving problems]

The terminal response time monitoring method of the present invention is a computer system in which a center and a terminal for both transmission and reception are connected via a communication line, and stores a guide message for storing a guide message regarding an operation method for an operator of the terminal. Means, an allowable time to wait for a response from the terminal when requesting an input from the terminal, an application program for designating a notification destination when there is no response from the terminal within the allowable time, and the application A timer setting unit that obtains the allowable time specified by the program, a timer management unit that holds the allowable time obtained by the timer setting unit and notifies a timeout when the allowable time elapses, and a timer management unit that holds the timer management unit. A timer canceling unit that cancels the allowable time, and the communication specified by the application program. Receiving a notification destination setting unit to obtain a first, a notification destination storage unit that holds the notification destination notification destination setting unit to give a notification of the timeout from the timer management section,
To the notification destination stored in the notification destination storage unit, a notification execution unit that notifies a timeout, and the allowable time and the notification destination specified by the application program are passed to the timer setting unit and the notification destination setting unit, respectively. When a notification of time-out is received from the notification execution unit, the application program is notified of abnormal termination of the input request of the application program to the terminal, and the terminal within the allowable time held by the timer management unit from the terminal. When an input is made, a terminal input / output control unit that activates the timer cancellation unit and a management program that disconnects the terminal from the center are provided, and the application program notifies the notification execution unit of a timeout. If received, it is stored in the guide message storage means. A guide message on how to operate a terminal is sent to the terminal, and when the management program receives a time-out notification from the notification execution unit, the terminal is disconnected from the center. And

[Action]

When the application program of the center waits for input of a message or the like from the terminal operator, if the response waiting time and the notification destination when the response waiting time has elapsed are specified, the terminal setting means Set the allowable waiting time for the response specified by the application program,
The notification destination setting means stores the notification destination designated by the application program in the notification destination storage means. If the input from the operator of the terminal is obtained before the allowable time has elapsed, the timer release means releases the response waiting time, but even if the response waiting time has elapsed, the input from the operator does not occur. If not obtained, the notification execution means notifies the notification destination stored in the notification destination storage means to that effect.

〔Example〕

 Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram of an embodiment of the present invention. When there is no response from an operator of a transmission / reception terminal (hereinafter abbreviated as terminal) 20 within a predetermined time, an application program (hereinafter abbreviated as AP) 1 Shows an example of notification in the form of abnormal termination of input request.

In the figure, the center 10 includes an AP 1, a terminal input / output control unit 2, a notification destination setting unit 3, a notification destination storage unit 4, a notification execution unit 5, a timer setting unit 6, and a timer management unit 7. , A timer canceling unit 8, and the terminal 20 is connected to the center 10 via the line 30.
It is connected to the.

The AP1 sends a message to the terminal 20 and sends a message to the terminal 20 by making a terminal input / output request to the terminal input / output control unit 2.
It is possible to receive messages from 20.

In this system, the AP 1 requests the input from the operator of the terminal 20 and waits for the response and the notification destination when no input is made even after the response wait time is exceeded (terminal input in this embodiment). The control unit 2) can be designated. The terminal input / output control unit 2, when the response waiting time and the notification destination are specified at the time of the input request from AP1,
The timer setting unit 6 is requested to set the timer for the designated time, and the notification destination setting unit 3 is requested to set the terminal input control unit 2 as the notification destination.

In response to this, the timer setting unit 6 actually sets the timer using the timer management unit 7, and the notification destination setting unit 3 stores the terminal input / output control unit 2 as the notification destination in the notification destination storage unit 4. Keep it.

If there is no input from the operator of the terminal 20 within the designated time, the timer management unit 7 issues a timeout notification to the notification execution unit 5, and the notification execution unit 5 refers to the notification destination storage unit 4 Terminal input / output control unit 2 of the notification destination specified in
Notify that the input could not be made within the specified time. In this embodiment, it is assumed that the terminal input / output control unit 2 of the notification destination notifies the AP1 in the form of abnormal termination of the input request when the notification is received. Freed from waiting for responses from 20 operators.

On the other hand, if input is made by the operator of the terminal 20 within the designated time, the terminal input / output control unit 2 requests the timer canceling unit 8 to cancel the timer, and then the message from the terminal 20 is sent as in the conventional case. Give it to AP1. Further, the timer canceling unit 8 cancels the timer set by using the timer managing unit 7.

As described above, according to the present embodiment, it is guaranteed that the control is passed to the AP1 within a fixed time regardless of the presence / absence of the input from the terminal 20, so that the AP1 sends a response from the operator of the terminal 20. No more waiting.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above embodiment and various other additions and modifications can be made. For example, the following configuration can be adopted.

(A) Automatic transmission of a guide message about the operation method When there is no response within the allowable time, the notification destination is the AP1 directly, and when the AP1 requests the input from the operator of the terminal 20, the number is set as the response waiting allowable time. AP1 as notification destination for about 10 seconds
When the terminal input / output control unit 2 specifies this, the terminal input / output control unit 2 requests the timer setting unit 6 to set a timer for several tens of seconds and notifies the notification destination setting unit 3 of the AP1. Is requested to be stored in the notification destination storage unit 4.
In this way, if there is no response within a few tens of seconds, the notification execution unit 5 notifies the AP1 of that fact, and when the AP1 receives this notification, the operator of the terminal 20 is a beginner and then Since there is a possibility that it may be unclear whether or not to perform the above, a process for taking out a guide message about the next operation method from the guide message storing means 11 not shown in FIG. With such a configuration, it is possible to improve the operability of the terminal 20.

(2) Remote console function Conventionally, in response to a request from an operator of the terminal 20, various kinds of information such as the CPU usage rate, the status of jobs sent, and the busy rate of the input / output device can be displayed on the terminal 20. Although being done, if there is no response after displaying some information, such as CPU usage, conventionally the information at the first requested time was kept displayed on the terminal 20. In such a case, if the present invention is applied, the notification destination is set to AP1 as in (1) above, and when AP1 receives the notification that there is no response within the allowable time, it outputs it to the terminal 20 at a fixed time interval. The remote console function can be realized by updating the information to the latest information and, on the other hand, by responding to the response from the operator of the terminal 20 at any time.

(3) Automatic disconnection of terminal 20 AP1 specifies a relatively long time as a response waiting time when requesting input from the operator of terminal 20, and
As a notification destination, the management program 9 for controlling the start and stop of the AP 1 and the disconnection of the terminal is specified to issue an input request, and when the terminal input / output control unit 2 is specified, the timer setting unit 6
Request the timer setting of the specified time to the notification destination setting unit 3 and the notification destination storage unit 4 using the management program 9 as the notification destination.
Request to be remembered. In this way, if there is no response within the specified time, the notification execution unit 5 notifies the management program of this fact, so that the management program 9 receives no response from the terminal operator for a long time. That is the terminal
It is considered that 20 operators have left their seats, and the terminal 20 is disconnected from the center 10 from the viewpoint of security protection. As a result, confidentiality is enhanced and it is prevented that various resources of the computer system are unnecessarily secured.

(4) Setting of Notification Method In FIG. 1, when there are a plurality of notification methods to the notification destination by the notification execution unit 5, the AP1 specifies the notification method together with the notification destination, and the notification destination setting unit 3 Stores the specified notification method in the notification destination storage unit 4, and the notification execution unit 5 further notifies the specified notification destination that no response has been received within the allowable time according to the stored notification method. It may be configured as follows. The notification method includes a method of issuing an event to a semaphore and a method of activating a task designated as a notification destination.

〔The invention's effect〕

As described above, according to the present invention, in a computer system having a center and a terminal for both transmission and reception, when there is no response from the operator of the terminal within the allowable time, the notification destination setting means causes the notification destination storage means The stored notification destination is notified to the notification destination by the notification execution unit, so that the center can perform some kind of processing, and it is easy to solve the problem in the prior art that had to wait until the operator of the terminal responded. It is possible to solve it. Further, it is possible to arbitrarily set the allowable time to wait for the input from the terminal operator and the notification destination when there is no input from the terminal operator within the allowable time by specifying from the application program.

[Brief description of drawings]

FIG. 1 is a block diagram of an embodiment of the present invention. In the figure, 1 ... Application program (A
P), 2 ... Terminal input / output control unit, 3 ... Notification destination setting unit,
4 ... Notification destination storage unit, 5 ... Notification execution unit, 6 ... Timer setting unit, 7 ... Timer management unit, 8 ... Timer release unit, 9
...... Management program, 10 …… Center, 11 …… Guide message storage means, 20 …… Sending and receiving terminal, 30 …… Line.

Claims (1)

[Claims] 1. A computer system in which a center and a terminal for both transmission and reception are connected via a communication line, and a guide message storage unit for storing a guide message about an operation method for an operator of the terminal, said terminal. When requesting input from, an allowable time to wait for a response from the terminal, an application program that specifies a notification destination when there is no response from the terminal within the allowable time, and the application program specifies the A timer setting unit that obtains a permissible time, a timer management unit that holds the permissible time obtained by this timer setting unit and notifies a timeout when this permissible time has elapsed, and a release of the permissible time that this timer management unit holds. A timer canceling unit for performing and notification destination setting for obtaining the notification destination specified by the application program When receiving a notification destination storage unit that holds the notification destination notification destination setting unit to give a notification of the timeout from the timer management section,
To the notification destination stored in the notification destination storage unit, a notification execution unit that notifies a timeout, and the allowable time and the notification destination designated by the application program are passed to the timer setting unit and the notification destination setting unit, respectively. When a notification of a time-out is received from the notification execution unit, the application program is notified of the abnormal termination of the input request of the application program to the terminal, and the terminal within the allowable time held by the timer management unit. When an input is made, a terminal input / output control unit that activates the timer cancellation unit and a management program that disconnects the terminal from the center are provided, and the application program notifies the notification execution unit of a timeout. If received, it is stored in the guide message storage means. A guide message on how to operate a terminal operator is sent to the terminal, and when the management program receives a timeout notification from the notification execution unit, the terminal is disconnected from the center. Terminal response time monitoring device.